32 jobs found

Family Solicitor Ref: BCR/JP/32324a 42,000 - 50,000 Dependent On Experience Tamworth We are recruiting an experienced Family Solicitor to join a well-established Tamworth firm. This is a great opportunity for a confident, self-sufficient solicitor who can hit the ground running and manage their own caseload independently within a supportive team. Key Responsibilities: Manage a broad range of family law cases, including complex financial disputes and high-net-worth matters Advise on both contentious and non-contentious family law issues Attend court hearings, mediations, and other dispute resolution processes Support junior team members and contribute to the smooth running of the department The Ideal Candidate Will Have: Strong experience in family law Proven ability to manage their own caseload independently Experience across children and financial matters Confidence handling complex and high-value cases A professional, empathetic, and client-focused approach INDHP Interested? Please click the 'APPLY' button now! BCR aim to get back to all successful applicants within 24 hours however if you have not received a response within this period then it may be that your application has been unsuccessful. BELL CORNWALL RECRUITMENT We want to make finding a job that you will love as effortless as possible and can offer evening appointments to fit around your working life. Love Work Be Happy Follow BCR on to view all of the latest jobs. (For the purposes of recruiting for this vacancy Bell Cornwall Recruitment is acting as a recruitment agency. Bell Cornwall Recruitment is an equal opportunities employer who welcomes applications from all age groups) PA/Executive Assistants, Secretarial, Reception, Administration, Marketing, IT, HR, Law, Finance, Customer Services, Sales

Payroll Officer Hackney - E8 Hybrid - 2 Days in The Office 26.92 Per Hour (Umbrella) 19.98 Per Hour (PAYE) ASAP Start Are you an experienced and customer-focused payroll professional looking for a new challenge? Join the London Borough of Hackney , one of the UK's most diverse and highest-performing local authorities, We are Open, Inclusive, Ambitious, Pioneering, Proactive, and Proud . Key Information Post Title: Payroll Officer Directorate: Chief Executive Service: HR & Traded Services: Payroll Location: Hackney Service Centre (with hybrid/agile working) Responsible To: Payroll Team Leader The Role: What you will do As a Payroll Officer, you will be crucial in assisting in the delivery of the Payroll service. You will work with a reasonable degree of autonomy and may be responsible for a number of areas of transactional work. The payroll service supports Hackney, Traded Services, including Schools and Teachers. Core Responsibilities include: Processing and Data Management: Accurately inputting payroll data (Starters, Leavers, Secondments, etc.) into the Midland HR System (ITRENT) - ITRENT EXPERIENCE IS ESSENTIAL FOR THIS ROLE Payment Calculation: Calculating and recording statutory and occupational Maternity, Paternity, and Adoption payments. Expense & Claims: Processing Overtime Claims and Travel/Mileage expense claims, including Teachers' data in line with HLT provisions. Compliance: Ensuring all employees are paid accurately and on time, checking monthly payrolls and variance reports. You will maintain up-to-date knowledge of payroll legislation and lawful deductions. Customer Support: Providing effective responses to a wide range of enquiries from employees, managers, and external organisations. You will advise employees and managers on all payroll issues, aiming to resolve matters at the source. Third-Party Payments: Processing and quality assuring payments to third parties like Income Tax/NI and Pension Contributions. About You: What you will bring We are looking for a highly organised individual with excellent attention to detail. Essential Requirements (Demonstrable Experience & Knowledge): Payroll Expertise: Proven up-to-date knowledge of payroll processes, principles, and statutory payments/deductions (SSP, SMP, TAX, and NI). System Experience: Demonstrable experience processing a range of transactions using IRETNT /HR/Payroll/Pensions systems. Query Resolution: Experience resolving customer queries/problems related to payroll matters, providing advice, and taking initiative to progress solutions. Legislation/Policies: Knowledge and understanding of employment legislation, PAYE, and the ability to interpret and apply these to provide information. Understanding of Local Government and Teachers' Terms & Conditions is also valuable. Skills: High-level customer service skills, the ability to work quickly, accurately, and to tight deadlines , and strong problem-solving skills. Ready to apply? If you are a proactive team player who thrives in a quality-controlled, customer-focused environment and possess the required experience, we want to hear from you! Ony applicants with the relevant experience will be considered Commercial Services Trading Ltd is acting as an Employment Business in relation to this vacancy.

Role: Sales Executive Sector: Construction/ Engineering Location: Dunstable, Beds Salary: circa 30,000 basic Realistic OTE circa 45,000 (uncapped) Days/Hours: Mon-Thur 8am-5pm Fri 8am-4pm (39 hrs per week) Benefits: Pension 5 weeks holidays plus 8 days bank holidays (must reserve some holidays for Christmas business shut down) free parking company events As a Sales Service Representative, you will be a vital part of the team, responsible for promoting and selling the companies rather unique products and services to prospective clients. Your ability to build relationships, understand customer needs, and achieve sales targets will be pivotal in aiding the continued growth and success , already a multi-million pound turnover and UK market leading company with a great family feel and heritage. Ideally, you will have a construction industry background and ideally, will have had exposure to tenders and how they work. The company is all about relationship building and retention, so this role will play a pivotal part of that deep rooted ethos. Key Job Responsibilities: - Establish, develop, and maintain positive business and customer relationships Manage new and current service sales and accounts Manage the renewal of service contracts Find and develop new business opportunities Demonstration of our product and service Expedite the resolution of customer problems and complaints to maximize satisfaction. Achieve and exceed agreed upon sales targets and outcomes within schedule. Coordinate sales effort with team members and other departments. Follow up with any clients to make sure that they are satisfied with the product. Knowledge/ Skills/ Experience Excellent communication and influencing skills at all organisational levels. Construction Industry Experience Commercial Business Awareness and Market knowledge Excel Skills Experience in customer support and relations Effective Time Management Punctual and Attention to Detail Professional and Organised with Drive to succeed. Tender preparation Essential 2 years or so of working in a similar role experience of the construction industry sector a hunger to be the best and be recognised for your great, professional services and relationship building excellent English verbal and written communication skills as you will be doing a lot of it! Great, engaging phone skills Ideally, you will have a driving license to visit clients across the SE England, London mainly on occassion, but this is not essential. This opportunity is to start ASAP, so if you feel you are that right, experienced Sales Executive then please send your CV to James Newbury Appointments for review. If you do not hear back within 5 working days, unfortunately, you have not been shortlisted on this occasion but thank you for application. James Newbury Appointments are acting as an Employment Agency and Business

Annual salary: up to £29,856.80 Resident Liaison Officer Thanet Full Time Permanent Salary up to £29,856.80 per annum 42.5 hours per week Monday - Friday "Our Planned and Retrofit branch is at the forefront of delivering high-quality improvement works across our portfolio-enhancing homes, increasing energy efficiency, and making a real difference in communities." About the Role: As a Resident Liaison Officer, you will be working on our SHDF retrofit programme within the social housing background, providing a stable and profitable contract, delivering excellent service and support through our local teams, who understand the importance of working together for the local community. Providing front facing support and advice as required and delivering proactive communication throughout the works life cycle. Putting the customer at the heart of everything we do; ensuring we meet the needs of the business, our clients, and our customers. Duties: Deliver a professional, front-line service to customers, providing a positive face-to-face experience at all times Manage a high volume of tasks in a fast-paced and changing environment, ensuring priorities are handled effectively Coordinate and carry out customer-related operational tasks, including communications and updates Ensure all customer appointments are attended on time and to the required standard Build and maintain positive relationships with customers, ensuring actions are followed up and clearly communicated Support and deliver customer engagement activities across a range of channels Work with the Customer Service Centre to resolve front-line queries and complaints effectively Engage with customers throughout works, keeping them informed, managing expectations, and involving them in the process Provide clear, accurate, and timely information to both customers and operational teams Capture customer feedback and ensure it is fed back into operational teams to support continuous improvement Identify opportunities and contribute to service improvements Work collaboratively with internal teams and external partners to support service delivery Plan and manage workload effectively to meet deadlines and service standards Use internal systems to accurately record and manage customer and operational information Communicate confidently with customers and colleagues, both verbally and in writing Support and contribute to community-focused initiatives and projects as required Key Criteria: Previous experience in a customer-facing role, ideally within housing, repairs, or a similar service environment Proven ability to manage a high volume of work in a fast-paced, changing environment Strong communication skills, with the ability to explain information clearly and manage customer expectations Experience handling customer queries and complaints, with a focus on resolution and positive outcomes Ability to build and maintain effective relationships with customers and internal teams Good organisational and time management skills, with the ability to prioritise workload effectively Experience using computerised systems to manage customer information and track activity A proactive approach to customer engagement and improving service delivery Ability to work collaboratively across teams and with external partners Experience or interest in supporting community initiatives or projects (desirable) Benefits we can offer you 25 days annual leave plus bank holidays Company Van and Fuel Card Uniform Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work! Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment. Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more Family friendly policies All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship. To drive a Mears vehicle, you must be aged over 21 have held your licence over 3 months and have less than 9 points. Candidates should be aware that all our roles are subject to relevant Background, Identity & Security checks before commencement of employment. Apply below or to discuss your application further; contact: Francesca Swan () If you need any help with your application process, we are here to support you. We will be accessible every step of the way. At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all. We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers. In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.

Senior Complaints Executive My client is an innovative insurance provider specialising in Travel, and Ticket Protection, with over 25 years' industry experience and a strong focus on digital, customer-first solutions. The Role I am seeking an experienced Senior Complaints Executive to take ownership of complaints handling across the business. You'll manage cases end-to-end, ensuring fair, timely resolutions while meeting regulatory standards. Reporting to the Group Compliance Manager, you'll be the lead for all complaints activity. Key Responsibilities Manage and resolve complaints with professionalism and empathy Conduct thorough investigations and provide clear written responses Ensure compliance with FCA guidelines and internal processes Analyse trends, produce reports, and support regulatory reporting Recommend improvements to reduce complaints and enhance customer experience Support and guide colleagues on best practices Monitor and respond to customer reviews (e.g. Trustpilot, Google) About You Proven insurance and complaints handling experience Strong understanding of FCA requirements Excellent communication, analytical, and problem-solving skills Highly organised, customer-focused, and resilient Confident, professional, and able to manage multiple cases Proficient in Microsoft Word and Excel Why Join? A great opportunity to make a real impact in a dynamic, customer-focused environment that values innovation, collaboration, and continuous improvement. Please reach out to Alex in the Southend office for an informal chat about this opportunity.

At CV-Library, we have a simple vision: to help the world to work and we are looking for exceptional and talented people to help us realise this vision in both UK and overseas markets. We are in a period of focused internal investment, following a year of key strategic acquisitions and significant investment across all parts of the business, from Tech and Data to People and HR, there's never been a more exciting time to join us or a better place to grow your career! The Role Hours: Monday-Friday, 9:00-17:30 Location: Fleet Working Pattern: Hybrid - 3 days a week on site We are currently looking for a client-centric and driven Customer Success Team Manager to lead and develop a team of Customer Success Executives, supporting our SME client base. You'll be accountable for delivering exceptional service, driving account growth and retention, and leading a high-performing team that ensures our clients maximise value from CV-Library. Responsibilities: Oversee a portfolio of client accounts, ensuring they maximise value from their job postings and products Provide data-led insights and recommendations to improve client performance and hiring outcomes Build and maintain strong, consultative client relationships, positioning CV-Library as the platform of choice Ensure regular performance reviews are conducted with key accounts to drive engagement and product adoption Oversee the effective resolution of client queries and issues, ensuring a consistently high standard of service Partner closely with Sales to drive account growth, retention and revenue opportunities Identify trends, risks and opportunities across the client base, taking a proactive and strategic approach Lead, coach and develop a team of Customer Success Executives to deliver exceptional client care Drive a high-performance, customer-first culture across the team Oversee 1:1s, performance reviews and development plans, ensuring consistency and quality Monitor and own team KPIs, driving performance, accountability and continuous improvement Identify capability gaps and implement structured training and development programmes What we're looking for 2+ years' experience in a leadership/management role within a customer-focused environment Proven experience leading and developing high-performing teams Strong customer-centric mindset with the commercial awareness to drive growth and retention Confident using CRM systems, MS Office and digital tools Excellent communication skills, both written and verbal Strategic thinker with the ability to balance hands-on involvement with team oversight Highly organised, with strong prioritisation skills Adaptable and resilient in a fast-paced, evolving environment We are actively committed to promoting a fully diverse and inclusive workforce and we welcome applications for this role from all candidates who meet the key requirements. Please do not hesitate to get in touch should you require any reasonable adjustments to assist with your application.

Job Title: Sales Operations Coordinator Location: Brighouse, West Yorkshire Salary: 22,400 per annum Job Type: Part Time, Permanent (30hrs p/w) Working Hours: Monday to Friday About Millers Oils: Millers Oils is a leading provider of high-performance lubricants, specialising in the automotive, industrial, and commercial sectors. With over 135 years of expertise, we take pride in delivering advanced products and services that drive performance, reliability, and sustainability. Our commitment to quality and innovation has made us a trusted name within the industry. Role Overview: As the Sales Operations Coordinator, you will play a key role in supporting the effectiveness and efficiency of the sales function. Working closely with sales and wider operational teams, the role ensures that sales processes, systems, and data are accurate, organised, and consistently followed. This position is designed as a genuine progression route into a sales role for someone who wants to develop their commercial skills alongside strong operational delivery. Key Responsibilities Sales operations and customer support (core): Process and manage customer orders accurately and efficiently using the company systems Provide prompt, professional support to customers by phone and email Manage quotations, pricing requests, product availability queries, and order updates in line with agreed processes Liaise with Production, Planning, Logistics and Finance to ensure accurate order fulfilment, delivery performance, and correct invoicing Maintain accurate customer records including contacts, pricing, delivery instructions, and account notes Coordinate resolution of issues such as delivery queries, shortages, returns, and invoice queries, keeping the customer updated throughout Support complaint handling in line with company procedures, ensuring actions are completed and recorded correctly Provide high quality administrative support to the wider Sales team as required CRM management and pipeline support: Maintain accurate and usable CRM data including contacts, account details, activity history, and key notes Log and track enquiries and follow-ups, ensuring clear ownership and timely progression Support pipeline maintenance by keeping opportunity stages and next steps up to date, in line with sales process Produce basic reports or lists to support call activity, follow-ups, and team planning Lead generation and early-stage opportunity support: Identify and research potential customers using internal data and external sources Build targeted prospect lists and ensure correct contact details are captured in CRM Support initial outreach activity for agreed segments using approved messaging and call scripts Qualify inbound enquiries and warm leads by gathering key information, then passing qualified opportunities to Management Share market and competitor insight back into the team, including customer feedback themes and competitor presence About You: Essential: Experience in sales administration or sales support Strong organisation and attention to detail Confident communication skills, both written and verbal Proficient in Microsoft Office, especially Outlook and Excel Ability to prioritise and work to deadlines in a busy environment Proactive mind-set with a willingness and interest to learn products, customers, and markets Desirable: Experience using a CRM system and ERP order processing Interest in developing a sales career Comfortable speaking to customers and prospects by phone Basic commercial awareness and curiosity about customer needs, pricing, and value What We Offer: A clear development and progression pathway A supportive and dynamic team environment Work with a reputable brand known for high-quality products and services Ready to make an impact? Millers Oils is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Please click the APPLY button to submit your CV and Cover Letter. Candidates With the Relevant Experience or Job Titles Of; Sales Operations Assistant, Sales Operations Executive, Sales Support Executive, Customer Service Support, Customer Service Coordinator, Industrial Sales Operations Coordinator, Sales Administrator, Lead Generation Executive may also be considered for this role.

Temporary Customer Service Executive Location: Poole Job Type: Temporary on-going Start Date: ASAP Pay: Hourly rate DOE Are you an experienced Customer Service professional looking for an immediate start opportunity? We are seeking a proactive and customer-focused Customer Service Executive to join a busy team in Poole on a temporary basis. This is a varied role where you'll be the first point of contact for customers, providing exceptional service across multiple channels while supporting the wider business with day-to-day customer enquiries. Key Responsibilities Answering incoming calls and responding to customer emails in a professional and timely manner Managing customer enquiries via live chat Processing customer returns and refunds Liaising with customers regarding product availability and order updates Handling customer complaints and product issues, providing positive and effective resolutions Supporting additional customer service functions as required Sharing customer feedback with the wider business Assisting with improvements to customer service processes and systems Maintaining accurate customer records and correspondence About You Previous experience in a customer service, customer support, or customer care role Excellent communication skills, both written and verbal Strong telephone manner and customer-facing skills Positive, proactive approach with excellent problem-solving abilities Able to work independently and manage workload effectively Confident using IT systems and databases Strong attention to detail and organisational skills This is a fantastic opportunity for someone who enjoys helping customers, solving problems, and working as part of a supportive team. Apply today! TJCOM

Are you a values led individual with strategic expertise and insight gained within the private property sector? The Property Ombudsman (TPO) provides an impartial and independent Ombudsman service, helping to resolve disputes between consumers and property professionals. We provide an Ombudsman service in the property professional sector and as a not-for-profit organisation, we have been providing this service since 1990. We are on a journey of transformation, which has seen us make incredible strides in the last 18 months, both in terms of our service to our consumers and member businesses, as well as building our relationships with our key external stakeholders. We are a small, highly focussed, influential, and friendly organisation and this is an exciting time to join us, with a real opportunity to support our organisation through the next stage of our evolution. We have a key and exciting opportunity for a Non-Executive Director (NED) to join our Board. Our Board is made up of Members from a range of backgrounds, with both Independent Members, including those with a consumer focus, as well as Industry members. The role we are looking to fill currently is for an Industry member. Our Non-Executive Directors are appointed to provide strategic, independent, and constructive challenge to enable the Board and TPO to achieve its aims and responsibilities. As one of our NEDs, you will provide strategic insight as well as expert advice and oversight, based on your knowledge and experience. Ideally this will have been gained in a property agency environment, where you have demonstrated an ethos of customer centricity and expertise in enabling organisational growth. Industry NED role For this role we are looking for someone with strong experience of, and excellent insight into, the private property sector with a particular emphasis on the agency market. Someone not only with expert knowledge of the property agency sector, and the challenges that will face the sector over the coming years, but who can see those challenges through the lens of an independent Ombudsman/ADR (Alternative Dispute Resolution) organisation. Alongside this experience we are searching for an exceptional values-led individual, with a strong commercial mindset and a track record of helping organisations develop key strategic partnerships to aid growth. The role of a Board Member at TPO As a member of our Board, you will be expected to: Ensure the independence of The Property Ombudsman Oversee the development of our organisational strategic direction and objectives, considering external environmental factors that could impact on the achievement of those objectives. Provide constructive challenge to the CEO, Chief Ombudsman and the Executive team as they seek to deliver TPO's strategic objectives. Contribute to the governance of TPO by ensuring that the organisation is sufficiently funded and well run to deliver the Ombudsman service through independent oversight of operational effectiveness, risk management and financial efficiency. Ensuring that high standards of corporate governance are observed at all times. Act as an ambassador of TPO at all times to raise awareness of the Scheme amongst stakeholders, industry, and consumers. Developing and maintaining high-level relations with TPO's key stakeholders, including those influencing the shape of the property redress landscape to drive forward the organisation's strategic objectives. Main duties of our NEDs: To attend quarterly Board meetings and meetings of the committees and forums as appropriate. To always represent TPO's interests in the wider external landscape. To sit on at least one of our committees or forums; Finance Performance and Compliance Committee, People Committee or our Industry and/or Consumer Forum. To make decisions in the best interests of the Scheme in conjunction with, and based on recommendations from the CEO, Chief Ombudsman and the Executive team. To consider and approve the TPO annual financial budget. To ensure appropriate governance and internal controls are in place to minimise risks to the operation of the Scheme and support the achievement of its strategic objectives. As a successful NED you are likely to have some of the following: Experience of operating in or exposure to a political environment with experience in an industry which can draw strong parallels with TPO. e.g., Property ADR, or Redress related organisations. Experience of operating at Board level, or at a relevant strategic level, or equivalent in the public or private sector (or both). With experience of financial oversight, corporate governance, and management of risk. Experience of providing strategic and commercial insight in whatever roles you have undertaken. Experience as a leader with proven success leading within organisations that have driven high performing, commercial and consumer focused cultures. The ability to build strong relationships at all levels and be able to comfortably engage with ministers, officials, and industry sector stakeholders as a TPO ambassador. The ability to think logically and objectively to identify key issues/implications, make balanced judgments and effective decisions. Effective communication skills, with the ability to offer challenge in a constructive, straightforward, and open manner on a range of issues necessary to achieve our aims and be able to connect with people effectively at all levels. Solid commitment to high ethical standards of integrity and honesty and an understanding of the value and importance of the role TPO plays in the sector. Experience of working in organisations that have demonstrated commitment to building inclusive and diverse workforces and a strong appetite to support TPO in the delivery of our objectives in this area. The ability to drive innovation and transformation and experience of guiding or leading organisations through change programmes. Experience of multi-site dispersed, or remote working organisations would be welcomed. We are committed to appointing on merit with independent assessments, openness, and transparency of process. We are also committed to providing equal opportunities for all. We welcome applicants from all backgrounds and communities and those that are currently under-represented on our Board. To apply, please email your CV, together with a covering letter, stating which role you wish to be considered for, via the button below. Should you have difficulty in responding electronically, please call Ian Bassett, People Director on to discuss alternative application arrangements. Please also nominate two referees who may be contacted if you are shortlisted for interview. A conflict-of-interest form will be sent out to all candidates on receipt of their application.

Operations Problem Manager £30K Hybrid home and Cardiff office based Mon - Friday standard office hours 37.5 hours per week. Purpose of Role Responsible for ensuring that the business operates to ITIL standards within its Service Desk Operations and wider operations, implement and maintain problem management standards, processes, and policies. Lead problem management analytics, reporting and meetings and resolutions with colleagues and customers Main Tasks and Objectives To perform an initial ITIL gap analysis, produce a plan and implement actions to address areas of improvement. Develop a culture of ITIL best practices within service operations. Implement and maintain Problem management methodology, process, and policies. Lead problem management within the business and organise cross department teams to ensure consistency in problem identification and reporting. Lead customer interaction in relation to problem management working closely with customer facing teams. Define Service catalogue and ensure it is reviewed and updated periodically. Service design, design and document the client's new and existing services through process documents and visuals. Implement - Review and update service transition processes and ensure best practice adherence. Continuous Service Improvement (CSI), review data and identify areas for continuous service improvement. Develop Problem management and business information dashboards and reporting. Work with internal and customer technical teams to define problem risk and impact, investigations, action owners and timeframes. Maintain excellent standards of documentation including minutes or meetings, reports and business insights. Analyse available business data to identify trends and patterns and provide executive insights relating to areas of focus. Assist the Executive and management teams building a culture of continuous service improvement. Provide input into proposals/RFPs for service improvements or service enhancements. Monitor service performance trends and work with projects, service desk and maintenance operations to make sure CSI trends and problems are identified and reported. Work with the Account Managers to demonstrate problem management and potential upsell opportunities. Attend customer meetings as appropriate and as directed by the Executive directors e.g. CSI and problem meetings, Service reviews. Outcomes and Deliverables Professional, confidential and efficient Problem and Service management. High level of customer service both externally and internally across the organisation. High level of staff morale in line with the values of the organisation. Support the development of continuous improvement culture within the business. High level of health, safety and legal compliance. Person Specification The Service Problem manager would be expected to demonstrate the following skills and behaviours: Self-Motivated- takes the lead with all problem management initiatives and is passionate about the identification and implementation of service improvement initiatives. Continuously seeking to improve their knowledge of ITIL standards, the business and Problem trends, can work alone to interrogate data and to identify trends and insights. Analytical- experienced in evaluating IT service management risks and their impact. Proficient in the use of Excel and PowerBi and can introduce other tools that would improve the company's problem management or services. Time management and urgency - Proficient in prioritising investigations and prioritising fixes. Excellent technical skills and ITSM experience. Excellent standards of communication.

An exciting opportunity has arisen for an After Sales Support Executive to join a growing operational team within a well-established organisation. This role sits at the heart of the customer experience, providing professional front-line technical support to customers across a range of products and brands. You will be responsible for responding to customer technical enquiries, ensuring accurate information is provided and working towards a first-time resolution wherever possible. The role requires strong communication skills, a proactive mindset, and the ability to manage customer journeys across multiple touchpoints. Working closely with internal teams, dealers, and service partners, you will play a key role in delivering excellent after-sales service and operational efficiency. Key Responsibilities: Provide high-quality technical support to customers, aiming for first-time resolution of enquiries Build and maintain strong relationships with service agents, dealers, and internal stakeholders Take ownership of customer interactions from enquiry through to resolution Authorise product collections and arrange warranty repairs when required Identify opportunities to improve efficiency and contribute to operational excellence Skills & Experience: 1 2 years experience in an after-sales, technical support, or customer support environment Excellent interpersonal and communication skills with the ability to engage at all levels Strong written and verbal communication skills, particularly when handling customer queries or complaints Understanding of customer legislation such as the Consumer Rights Act and Distance Selling Regulations Professional and empathetic approach to problem solving Personal Attributes: Self-motivated, enthusiastic, and customer-focused Highly organised with strong attention to detail Adaptable and able to manage changing priorities Committed to continuous learning and personal development Benefits: 25 days holiday + bank holidays Private Medical & Dental Insurance Group Life Assurance Benefits Annual Gym Allowance Discounted products

Our client, an Aerospace and Defence supplier is looking for a Project Manager to join them on a contract basis at their site in Reading. Due to the nature of the role, applicants must be sole British nationals and hold SC Clearance. Contract initially until November 2026 3 days per week onsite in Reading 87.16 p/h Umbrella, inside IR35 Role Description The Project Manager will be responsible for the end-to-end delivery of a new Digital HR solution, leading activity from RFP and supplier selection through implementation, go-live, and transition into operations. The role requires a hands-on, adaptable Project Manager who is comfortable working in a small team environment and able to operate at all levels-from drafting procurement documentation to managing senior stakeholders. While the primary focus is the HR solution, the role may also support other project management activities outside HR as required. Key Accountabilities End-to-End Project Delivery Lead delivery of the Digital HR solution across the full lifecycle: RFP and supplier selection Mobilisation and implementation Go-live, hypercare, and transition to BAU operations Establish and maintain effective project governance, plans, controls, and reporting Manage scope, schedule, budget, risks, issues, and dependencies RFP & Supplier Selection Own the schedule for and support the RFP process, including: Drafting and coordinating RFP documentation as required Managing inputs from HR, Commercial, Procurement, Finance, and Technical teams Supplier evaluation, moderation, and selection Work closely with Finance, Commercial, Procurement, and Architecture teams to ensure: Compliance with sourcing and contractual requirements A compliant, value-for-money supplier appointment Support contract award and mobilisation of the chosen delivery partner Delivery Partner Management Act as the primary day-to-day client lead for the selected delivery partner Set and manage delivery partner performance expectations against agreed plans, milestones, and contractual obligations Drive issue resolution, escalation, and recovery where required Work proactively with the delivery partner to minimise dependencies and mitigate delivery risks Ensure delivery outputs meet agreed timelines, quality, architectural, and security standards Ensure the solution aligns with customer expectations and requirements Stakeholder Engagement & Governance Lead engagement with key corporate functions, including Commercial, Procurement, Finance, and Programme Assurance Ensure the project aligns with governance, delivery, architecture, and security processes Maintain a strong, open, and constructive relationship with the Head of HR to enable timely resolution of delivery-related issues Manage senior stakeholders through: Clear communication Transparency Effective decision-making forums Lead the PI Planning aspects associated with this solution Collaboration with Architecture & Product Work closely with the Solution Architect to ensure delivery aligns with approved architecture and technical standards Partner with the Product Owner to align delivery priorities with HR business needs and outcomes Ensure business requirements are translated into deliverable, governed work packages Transition to Operations Lead planning and execution of: Cutover and go-live Hypercare and stabilisation Operational handover and service acceptance Ensure operational readiness, documentation, and ownership are in place before transition to BAU Flexibility & Wider Contribution Operate flexibly within a small team, contributing beyond a traditional PM remit where required Be prepared to support non-HR project activities as priorities dictate Balance hands-on delivery tasks with senior stakeholder management Skills and Experience Essential Proven experience as a Project Manager delivering COTS and/or Digital SaaS HR solutions Demonstrated delivery of at least two HR implementations from RFP through to live operation Experience leading RFPs, supplier selection, and contract mobilisation Strong experience managing external delivery partners and systems integrators Excellent stakeholder management skills, including engagement at executive level Strong understanding of project governance, financial controls, and assurance processes Experience working in Agile, Hybrid, or structured delivery environments Comfortable working across discovery, delivery, and operational phases Experience with Azure DevOps Familiar with working within security and assurance frameworks Desirable Experience working in small or lean delivery teams Experience delivering technology solutions in complex or regulated environments Familiarity with SaaS-based enterprise solutions

CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Workplace Experience Ambassador to join the team located in London on a permanent basis. About the Role: This role provides a professional, engaging and interactive first point of contact for the building occupants with any operational queries/issues they may have. The role also provides an interface between clients and vendors, providing focus on key areas to ensure that a five star standard is maintained at all times, whilst ensuring that issues are proactively identified and addressed by all vendors that service the floor before the clients become aware of them. This position will: Develop and maintain client facing relationship. Proactively support and deliver a collaborative and cooperative environment across all vendors and all floors throughout Plumtree Court. Ensure bespoke service delivery of all Front of House facilities services throughout the campus. Act as the interface between all vendor operatives who provide an on-floor service for our customer, ensuring a seamless service delivery. Perform duties to maintain the GS /GWS standards whilst delivering a high level of personal client engagement. Continuously monitor and audit all designated client areas, including office floor and non-bookable meeting rooms, ensuring they are 'fit for business'. Key Accountabilities & Deliverables: Issue prevention and resolution: Carry out inspections of designated areas (TBC frequency and exact areas), record and proactively report issues and defects to the facilities helpdesk Maintain ownership and proactively manage all issues in conjunction with the wider FM team Understand service delivery SLAs and monitor to ensure requests are being completed in a timely manner Ensure all work orders are responded to quickly and efficiently within agreed SLAs Promptly resolve all daily client requests, guiding clients with helpdesk tickets logged and managing expectations on completion timelines, to include monitoring and progress reports with personal feedback to individual clients and GWS management (managing client expectations), Vendor management/one team approach: Be at the forefront of the customer relationship; provide a positive, professional and seamless link between the various supply partners/vendors supporting Plumtree Court Ensure that all Vendors provide and maintain the required service levels at all times, providing guidance and support as required Develop and facilitate working relationships with other onsite vendors, ensuring their service delivery and follow up receive primary focus in Front of House areas and critical systems Ownership of assigned floor to include leading daily team huddle at start of shift, briefing all on-floor service lines and vendors with events, key visits, issues, BOH activities etc Key divisional admin engagement/on-floor presence: Maintain regular contact with on-floor client contacts and building occupants, developing business relationships and monitoring customer perception and satisfaction to feed back to WPM Continually review and improve customer service to feed back to Senior Workplace Ambassador - through a feedback system (TBC) Develop working relationship with vendor to promote Workplace Ambassador service via Front of House noticeboard (entry to floors, pantries, restaurant TV screen) with contact details Health and Safety: Ensure all staff maintains safe working practices through implementation of company and client Health & Safety Standards On-floor support for BCP and emergency situations Give floor inductions (to include health and safety) for new starters, working closely with HCM/floor admins when on-boarding Report hazards and safety observations through CBRE myHSE system in a timely fashion Work closely with health and safety vendor to conduct regular inspections High profile areas: Provide a physical and personal presence in all building areas where scheduled external and internal client events are taking place, ensuring event areas are meticulously maintained Focus on Executive Office (details to be defined) Assist with visitor management, including coordinating key client visits end to end, meeting and escorting where appropriate Check local Vending Areas to ensure adequate visitor cups are available - liaise with Vending Team Client spaces: Ensure that all areas are 'fit for business', both functionally and aesthetically As appropriate, reserve bookable spaces for divisions in flexi-desking environment (details TBC) Facilitate usage of non-bookable rooms, including inspections to ensuring that the room is 'fit for business', ready for the next client (liaise with other vendors to ensure room is fit for purpose) Manage community activities (e.g. kitchen table, divisional updates, training sessions, community whiteboard, socials) through ensuring Kitchen Table Area is kept clean and tidy at all times - liaising with the Cleaning Team / support events around the Kitchen Table Area Education/Experience: Strong Customer Service background with previous experience in 4 / 5-star Hospitality services industry desirable FM experience (minimum 1 year experience) Health and Safety Knowledge (IOSH/ NEBOSH preferred) Skills: Ability to interact successfully at all levels of seniority within GS/the firm. Excellent communication skills Smart and well always presented. Initiative-taking, positive energy with a can-do attitude and friendly demeanor Flexible, collaborative, and good organizer. Proficiency to follow up on multiple issues/queries simultaneously. Good Health and Safety knowledge Possesses a good command of the English language. Why CBRE When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values - respect, integrity, service and excellence - and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants. Applicant AI Use Disclosure We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process. Please note: the job title shown above may be different to local job titles used in our business and issued on any contract of employment.

We are looking for a dynamic professional to join our team as a Technical Sales Executive . In this role, you will be responsible for identifying and seizing opportunities for new customer acquisition within the construction industry. You will have excellent industry knowledge and a vast portfolio of experience within this sector and ultimately leveraging your expertise and strategic vision to identify new business opportunities, forge key partnerships, and drive revenue growth. Responsibilities: Sales Leadership: Contacting prospective clients, selling to a variety of stakeholders, and winning new business. Generate and manage a mixture of lead types. Develop and execute innovative sales strategies to expand the customer base. Regularly attending meetings and networking events (UK wide travel will be required). Responsible for generating leads and prospecting customers from previous knowledge and experience within this sector/ industry. Create, implement and manage an effective, organised and efficient sales process. Deliver a high quality of service, increasing business growth and customer satisfaction. Being innovative - Develop and implement sales strategies to achieve revenue and growth targets. Identify new business opportunities and expand market reach. Lead negotiations and contract discussions with key clients. Key Account Management: Represent the business and attend frequent networking events. Cultivate and maintain strong relationships with key clients. Understand clients' needs and goals to provide tailored solutions. Working alongside the National Accounts Manager as a main point of contact for key accounts, addressing enquiries and concerns promptly. Customer Care: Ensure a high level of customer satisfaction through effective communication and problem resolution. Ensuring prompt, effective and positive communication to all customers. Proactively engage with customers to gather feedback and identify areas for improvement. Collaborate with cross-functional teams to enhance the overall customer experience. Product Expertise : Emphasize the need for a deep understanding of product features, benefits, and applications. This includes knowledge of soil modification techniques, environmental benefits, and competitive advantages. Market Development : Highlight the importance of exploring new market segments and applications for our client beyond traditional construction projects including niche markets (tunnelling etc). To have a strong understanding of the current market and how our client can differ from this. Technical Support : Needs to be able to provide technical support and guidance to customers regarding SoilDri's application methods, addition rate recommendations, and performance expectations. This could include conducting on-site demonstrations , sampling, and training sessions as needed. Sustainability Focus : Given our clients environmental benefits, emphasise the role in promoting sustainable construction practices and eco-friendly solutions to prospective clients. This includes educating customers on the long-term environmental impact of our client compared to traditional methods. Innovation Integration : Encourage the integration of innovative sales strategies and technology tools to streamline the sales process, enhance customer engagement, and differentiate our client from competitors. This could include leveraging digital platforms for lead generation, data analytics for market insights, etc. Continuous Learning: Encourage a mindset of continuous learning and professional development within the role, including participation in industry conferences, workshops, and training programs. This ensures that the Technical Sales Manager remains abreast of industry trends, regulatory changes, and best practices in soil modification and construction. Skills / Qualifications Required: Proven track record of success in sales management roles specifically within the construction sector, with a deep understanding of industry trends, challenges, and opportunities (5 years construction sales experience min). Excellent and in depth specific industry knowledge. To be target driven, self-motivated and independent. Being innovative in your approach to the growth of the business. Strong organisational and multitasking abilities. Excellent communication and interpersonal skills. Ability to adapt to a fast-paced and dynamic work environment. Problem-solving mindset and attention to detail. In return we offer excellent salary and benefits including a generous bonus scheme

Job Title: Procurement Assistant Location: Dalston, London with Hybrid after probation Salary : 27,000 per annum Job Type: Full Time, Permanent Assistive Solutions is a leading provider of assistive technology and support services, helping students and professionals access the tools they need to succeed. We're a fast-paced, people-focused team, and we take pride in doing things properly - from the quality of our products to the care we put into our operations. About the role: We're looking for a Procurement Assistant to join our Procurement team. This is an operational role at the core of how we source, manage, and deliver products to our customers. You'll be responsible for keeping purchase orders accurate and moving, monitoring supplier delivery performance, and making sure our stock levels and inventory data are always current. You'll work closely with suppliers, the logistics team, and your Team Lead - and you'll be expected to take ownership of your workload, flag issues early, and actively contribute to improving how we operate. Key Responsibilities: Stock & Inventory Management: Manage stock ordering for DSA software and equipment, ensuring levels are aligned with predicted requirements. Set up and maintain product records in Unleashed (including archiving obsolete items) and participate in stock takes and variance resolution. Purchase Order (PO) Management: Raise and maintain accurate POs in Unleashed so logistics can receipt and close them without issue. Monitor open POs regularly, chasing suppliers on overdue deliveries to ensure timely receipt. Delivery & Exception Handling: Act as the procurement point of contact for receipting discrepancies escalated by logistics. Investigate and resolve delivery exceptions, including incomplete orders, incorrect items, and damaged goods, while keeping all relevant parties updated. Collaboration & ITF Prevention: Support the prevention of ITF (Items to Follow) situations through accurate stock management and early supplier engagement. Work closely with the logistics team to ensure supply chain issues do not impact dispatch. Returns & Administrative Support: Coordinate supplier and student returns, including raising necessary documentation. Provide data and administrative support, including producing reports for the monthly operational review cycle. About you: Essential: Strong organisational skills and a high level of attention to detail Ability to manage competing priorities and deadlines effectively Clear written and verbal communication skills, including confident supplier-facing communication A collaborative approach and the ability to build effective working relationships across teams A genuine understanding of how procurement contributes to great customer outcomes Beneficial: Experience in procurement, logistics, or a related operational environment Familiarity with inventory and order management systems - experience with Unleashed or similar is a plus Knowledge of the assistive technology, DSA, or education sector Experience coordinating with courier services such as DPD Understanding of warranty and returns processes Why join us: We always make sure to take care of our team and as such we offer a number of fantastic benefits including: Enhance annual leave based on seniority and tenure Technology Purchase Scheme Employee Assistance Program (EAP) via HealthAssured Expanded Life Cover via Zurich Assurance and Onsi Flexible and Hybrid Working Policy Additional Information: Please note the successful candidate may be subject to a DBS check. Please click the APPLY button to submit your CV. Candidates with the experience or relevant job titles of; Procurement Coordinator, Purchaser, Purchasing, Supply Chain Coordinator, Procurement Administrator, Procurement Executive, Procurement Operations Assistant, IT Procurement Executive, Procurement Admin, Buyer, Purchaser may also be considered for this role.

Customer Service Advisor Outskirts of Burgess Hill On-site Parking 29,000 4 days in the office 1 day remote Are you an experienced Customer Service Advisor looking for a new opportunity in the area ? We are recruiting for a professional and customer-focused individual to join a growing team based on the outskirts of Burgess Hill. The Role As a Customer Service Advisor , you will play a key role in delivering exceptional service while managing a variety of customer interactions. This is a varied position combining customer support, administration and problem solving. Key Responsibilities Handling customer enquiries via phone and email Managing and resolving customer complaints with professionalism and empathy Conducting investigations into customer issues and providing clear outcomes Completing accurate administration and maintaining detailed records Carrying out follow ups to ensure customer satisfaction and resolution Working collaboratively with internal teams to resolve complex queries About You Previous experience in customer service, call centre or office support roles Strong communication and problem-solving skills Ability to handle complaints and situations confidently Highly organised with excellent attention to detail A driver with access to a vehicle due to location What's on Offer Salary of 29,000 On-site parking Supportive and friendly team environment Opportunity to develop within a growing business Office Angels are an equal opportunity employer and are acting as a recruitment agency for this vacancy. Please be aware we receive a lot of applicants for our roles if you have not been contacted within the next 5 days of applying for this role on this occasion you have not been successful but please go to our website for more vacancies - (url removed). Office Angels are an equal opportunity employer and are acting as a recruitment agency for this vacancy. Please be aware we receive a lot of applicants for our roles if you have not been contacted within the next 5 days of applying for this role on this occasion you have not been successful but please go to our website for more vacancies - (url removed). Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

An exciting opportunity has arisen for an After Sales Support Executive to join a growing operational team within a well-established organisation. This role sits at the centre of the customer experience, supporting customers and ensuring a seamless after-sales journey from enquiry through to resolution. Working within the UK Operations Team, you will be responsible for delivering a best-in-class customer support service, taking ownership of customer interactions and working proactively to achieve first-time resolution wherever possible. You will liaise with customers, service centres, dealers, and key internal stakeholders to coordinate repairs, manage warranty claims, and ensure customer expectations are consistently exceeded. Key Responsibilities: Deliver outstanding customer support, aiming for first-time resolution. Manage customer enquiries from initial contact through to resolution. Build strong relationships with service centres, dealers, and internal teams. Authorise product collections and coordinate warranty repairs. Identify opportunities to improve processes and operational efficiency. Support departmental projects and occasional UK site visits when required. Skills & Experience: Minimum 1 year's experience in customer service, sales support, or after-sales support. Excellent verbal and written communication skills. Strong problem-solving and decision-making abilities. Experience using CRM systems and Microsoft Office applications. Good administrative, data entry, and analytical skills. Ability to manage multiple priorities while working independently and as part of a team. Personal Attributes: Customer-focused with a passion for delivering excellent service. Proactive and self-motivated with a positive attitude. Strong organisational skills and attention to detail. Adaptable and able to respond to changing priorities. Professional and confident when building stakeholder relationships. Committed to continuous learning and personal development. Benefits: 25 days holiday plus bank holidays. Private Medical Insurance. Dental Insurance. Group Life Assurance. Annual Gym Allowance. Employee Product Discounts.

Job Title: Commercial Administrator Location: Brentwood, Essex Salary: 27,976 per annum including the benefits below, depending on experience Job Type: Permanent, Full-Time (Office based) Who are Windsor Waste Management? Windsor Waste Management is a market leader in the asbestos disposal and hazardous waste management industry. With our expertise, we work with the construction, demolition and related industries across the UK providing storage, collection and disposal solutions for asbestos, hazardous, construction and demolition wastes. Key to our success are professional and customer-oriented employees who take pride in the service they offer to our customers and enjoy being part of a committed team. Candidates must own vehicle/drive as office location is not accessible via public transport. Please note the company does not offer sponsorship and therefore candidates must have the legal right to live and work in the UK to be considered for this role. About the Role: We are looking for a Commercial Administrator to join our fantastic team. As part of the Sales department, you will support the Client Relationship Managers and Client Relationship Executive by: Producing prompt and accurate quotations for Client Relationship Managers. Establishing and maintaining strong customer relationship to make us the first choice for their waste management requirements. Reviewing Client Relationship Managers' diaries at least a week ahead and support their meeting preparation by providing them with the last 5 quotes, actions from last meeting and any other relevant information requested. Update HubSpot with: customer interaction feedback or intelligence gained from communications with customers; and Client Relationship Managers' & Client Relationship Executive meeting notes Responding to email or telephone enquiries, and support with pricing enquiries from Client Relationship Managers Completion of, or obtaining, customer purchase orders and overseeing the speedy resolution of customer invoice queries Supporting on marketing campaigns when requested by the Commercial Director. Organising the analysis and testing of waste when required. Communicating new customers and work gained to the Customer Service Team to place orders. Carrying out administration duties for Hazibag collections Liaising and build strong relationships with service partners for both sub-contact and Hazibag services and assist with sourcing new partners. Skills & Experience Required: An understanding and/or experience of waste operations is desirable Knowledge and understanding of the asbestos market and/or hazardous waste management, solutions and legislation is desirable A very personable 'can do' attitude A proven ability to maintain focused on client sales delivery. Good interpersonal skills with proven ability to quickly build relationships with clients. Demonstrates initiative and the ability to multi-task. Excellent verbal and written communication skills. Commercially aware and takes pride in the quality and standard of their work. PC literate with good knowledge of IT systems, Microsoft Office suite Benefits: As part of the Windsor family, you will receive: 25 days holiday plus 8 bank holidays Pension Free on-site parking Active company social programme Employee of the month awards NO AGENCIES If you're interested in the role and would like to put yourself forward, please hit APPLY. Candidates with experience or relevant job titles of; Client Services Administrator, Administration Assistant, Admin Support, Commercial Assistant, Admin Support, Business Support and Customer Service may also be considered for this role.

London-Based International Corporate Bank: looking to make a vital hire as Head of Internal Audit, small team Head of Internal Audit - International Corporate Bank Main Responsibilities & Accountabilities:Leadership & Strategy- Review the existing audit methodology to develop and execute a risk-based internal audit strategy;- Prepare and regularly update the annual Audit Plan for submission to London Branch Audit Committee and the Head Office Internal Audit Bureau (IAB) for approval.- Lead, mentor and manage the Internal Audit team, fostering a high-performance culture;- Act as the primary liaison with the Board Audit Committee, presenting audit findings and insights.- Ensure that the External Quality Assessment (EQA) is implemented effectively. Audit & Assurance- Provide independent assurance on the adequacy and effectiveness of internal controls, governance, and risk management;- Oversee the delivery of audit engagements across all business areas, with emphasis on key areas including treasury, lending, operations, IT and Compliance;- Ensure audit work is performed in accordance with professional standards;- Undertake special investigations at the request of the Audit Committee and/or the CEO;- Evaluate the effectiveness of remediation actions and track issue resolution;- Maintain, regularly review and refine relevant audit related policies and procedures (e.g. Audit Manual, Internal Audit Findings Risk Appetite Policy, London Branch Audit Committee Terms of Reference, Auditor Independence Policy);- Maintain an up-to-date "audit universe" for the Bank as the business develops;- Including high level review of bank-wide operational policy and procedure manuals as part of the audit work undertaken;- Consider opportunities to enhance co-operation and interaction with fellow group entities wherever possible;- Complete mandatory training as required, and undertake other necessary training to ensure an appropriate level of technical knowledge is maintained;- Oversee the effective deployment of the Internal Audit Management System to maximise benefits; Risk Management & Compliance- Assess emerging risks and adjust audit plans accordingly;- Maintain strong awareness of UK regulatory expectations (e.g. PRA, FCA requirements);- Co-ordinate with Compliance, Risk and external auditors to ensure effective coverage and minimal duplication;- Support regulatory reviews and inspections, as required. Stakeholder Management- Build strong relationships with Senior Management and business heads;- Maintain a good relationship with IAB and ensure that IAB requests are managed on an effective and timely basis;- Provide constructive challenge and actionable recommendations to improve business processes;- Communicate complex risk and control issues clearly to both technical and non-technical stakeholders;- Act as secretary to the London Branch Audit Committee, and facilitate the effective and efficient workings of the London Branch Audit Committee;- Work with the Chairman of the Audit Committee to ensure that relevant regulatory regulations are complied with (e.g. Statutory Audit Directive, in terms of independence of the external auditors, non-audit services provided, fee cap management and activities / composition of the Audit Committee). Governance & Reporting- Prepare high-quality audit reports for senior management and the Audit Committee;- Provide regular updates on audit progress, key findings, risk themes, and other relevant findings, e.g. those raised by external audit, IAB, etc.;- Ensure independence and objectivity of the Internal Audit function at all times. KEY REQUIREMENTSExperience- Significant experience in internal audit within banking or financial services.- Proven leadership experience, ideally as a Head of Audit or a senior audit leader.- Strong knowledge of commercial banking operations, products and risk frameworks.- Experience working within a UK regulated environment. Qualifications- Professional certification such as CIA, ACA, ACCA, or equivalent.- Degree in Finance, Accounting, Business, or a related discipline. Skills & Competencies- Strong analytical and risk assessment skills.- Excellent communication and stakeholder management abilities.- High level of integrity, independence, and professional judgement.- Ability to influence at Board and Executive level.- Strategic thinking combined with hands-on execution capability.- Time and staff management skills. Desirable- Experience in a foreign bank or international financial institution in London.- Familiarity with cross-border regulatory frameworks.- Experience interacting directly with regulators.-Certain experience in IT and cybersecurity auditing will be given priority. Additional Information- The role is subject to the UK Senior Managers & Certification Regime (SMCR).- The individual must demonstrate fitness and propriety in line with regulatory expectations. Managing the Team:- Recruit and maintain sufficiency and appropriateness of human resources in accordance with agreed plans, and train, develop and lead resources to ensure that targets are met. Manage performance of staff and ensure appropriate training needs are identified. Regulated activities: This section is to be completed for roles that will be covered by the Senior Managers and Certification Regime i.e.: Senior management function (SMF) - one that involves the person performing it being responsible for managing one or more aspects of the firm's affairs, so far as it relates to regulated activities, and those aspects involve, or might involve, a risk of serious consequence for the person, or for the firm or for other interests in the UK. The Prescribed Responsibilities and Other Responsibilities are as set out in the Statement of Responsibilities and the Responsibilities Management Map. Certification - one where the person could pose a risk of significant harm to the firm or any of its customers: Material risk-taker: Advising on, dealing (as principal or agent) and arranging (bringing about) deals in and/or managing investments Giving advice to clients in connection with corporate finance business and performing other functions relating to this. Where direct reports include staff within the Certification population role holder is a voting member of the Credit Committee. Please also provide details of the regulated products that the role holder will be involved in selling/providing advice - N/A The incumbent must comply with the requirements under the Senior Managers and Certification Regime. For Head of Internal Audit:Prescribed Responsibilities - None assigned.SMF - SMF 5 designation is held. Responsibilities of SMF 5 are to be discharged effectively.Conduct Rules - To perform in accordance with the Conduct Rules.