Job Description
Sales Account Coordinator circa £28-34,000 + very dep on experience +Bonus and excellent benefits
Global Manufacturer Tredegar area
Are you ready for this great opportunity? Customer Services driven role
Newly created office based Sales Account Coordinator role,this is not a senior role and offers training and personal development.
The role may suit a Customer Services or Office Administrator with experince in working for a manufacturer in a similar role
You must have some experience of working with Customers in a Manufacturing or Engineering organisation in this Account Coordinator role. Strong Experience gained in Automotive or similar manufacturing company would be ideal and you must have a stable work record. You must have strong Admin skills
Training available as required. Early finish on Fridays
Internal support and maintenance of customer data bases.
Point of contact for a set number of existing customers ensuring contact with these on a regular basis and dealing with outstanding issues.
Anticipate possible delays or complications, communicate to management where appropriate and plan strategies to avoid or minimise them.
Support the Sales Manager in maintaining OEM Customer accounts, including but not limited to: Contract maintenance, maintain and improve OEM margins, preparation of cost and cost analysis
Preparation of Customer tooling quotes, co-ordination of tooling invoicing and following through to completion of payment
Coordinating with production and liaising with relevant departments to ensure delivery dates are met, including producing a daily orderbook report and conduct weekly review with cross-functional operations team
Analyse Customer forecasts on a monthly basis and co-ordinate the internal or Customer communication actions as needed
Responsible for maintenance of the enquiry system and response to general sales enquiries
Undertaking customer service activities, responding to technical, pricing and delivery enquiries and resolving customer complaint
Participation and co-ordination of sales promotional activities, including trade exhibitions
Be able to access and interrogate customer web bases/ E.D.I. scheduling systems.
Liaison with materials and production departments to define order availability
Training of other team members in areas of particular expertise
Occasional customer visits
Participation of selected NPR / NPI / ECN programmes when required
Support in the generation of marketing information, including sales material, promotion, marketing intelligence and competitor analysis
This is not an Administration role you must have experience gained in a a Manufaturing or Engineering organisation
Travel to work from Tredegar, Merthyr, Abergavenny, Pontypool, Newport,Ebbw Vale, Cwmbran, Hereford, Brecon.
