Business Systems Delivery Analyst

This is a critical, delivery-focused role accountable for translating business demand into delivery-ready solutions, ensuring work is clearly defined, prioritised, and executed with pace.

The role exists to ensure the business has efficient, low-friction delivery pipelines, where unnecessary admin is reduced, meetings are minimised, and work flows cleanly from idea through to completion while maintaining appropriate coordination, consistency, and clear communication of delivered features.

Core Expectations

1. Own and Drive Solution Readiness

• Act as the single accountable owner for solution shaping prior to delivery
• Translate business demand into clear, structured, delivery-ready work
• Define the most efficient and least complex approach with relevant teams
• Ensure all work entering delivery is understood and actionable

This role ensures teams start with clarity, not rework or back-and-forth

2. Own Backlog Quality, Structure & Flow

• Maintain a high-quality, well-structured backlog

Ensure:

• Tickets are clear, concise, and complete
• No duplication or unnecessary detail
• Work is prioritised and actionable
• Drive consistency in backlog standards across squads

A cluttered or inconsistent backlog creates admin and confusion it is actively managed and standardised

3. Apply the Right Level of Definition (Avoid Over-Specification)

• Define work to the appropriate level of detail based on complexity
• In some cases, keep tickets succinct to allow engineer creativity and ownership
• Agree the level of detail with the relevant delivery team
• Avoid over-specification that slows delivery or limits better technical solutions

Clarity is required - but over-engineering requirements is avoided

4. Eliminate Unnecessary Admin (Not All Admin)

• Remove the need for:
• Repeated clarification
• Rework due to poor requirements
• Duplicate data entry or tracking

Ensure essential admin is:

• Lean
• Value-adding
• Consistent

Challenge unnecessary process or documentation

Admin is reduced and streamlined - not avoided where it adds value

5. Reduce Meeting Dependency

• Ensure work is clear enough to avoid unnecessary meetings

Replace meetings with:

• Well-written tickets
• Clear acceptance criteria
• Structured updates

Engage in meetings where:

• Decisions are required
• Blockers need resolving
• Coordination across squads where applicable

Meetings are for decisions and coordination not clarification

6. Own Prioritisation from a Delivery Perspective
• Prioritise work based on:
o Business impact
o Delivery feasibility
o Dependencies and sequencing
• Balance demand with team capacity
• Ensure focus on high-value work only

This role ensures effort is spent on what matters most

7. Own the Flow of Work End-to-End

• Own work from idea through to delivery completion

Ensure:

• Work progresses without delay
• Dependencies are managed
• Blockers are removed quickly

Coordinate across squads where required to maintain flow

Nothing should stall, drift, or break across team boundaries

8. Drive Delivery with Pace & Control

• Maintain momentum across all delivery activity

Ensure:

• Weekly progress is visible
• Delivery commitments are met
• Risks are addressed early

Follow through until delivery is complete

This role drives outcomes, not process for process' sake

9. Track Outcomes & Support Value Realisation

• Track delivery outcomes post-release

Work with:

• IT Business Partner
• Change Manager

Ensure solutions:

• Are used effectively
• Deliver expected value

Delivery is not complete until value is realised

10. Communicate Delivered Features Effectively

• When necessary, support communication of features to relevant stakeholders

Ensure communication is:

• Clear
• Concise
• Targeted

Avoid over-communication or unnecessary forums

Communication is purposeful and outcome-focused

11. Drive Continuous Improvement

Identify opportunities to:

• Simplify processes
• Remove inefficiencies
• Reduce admin and friction
• Gather feedback and feed improvements into the backlog

Every iteration should reduce effort and improve flow

12. Leverage AI to Enhance Capability

Use AI to:

• Improve requirement quality
• Speed up documentation and structuring
• Reduce manual effort
• Embed AI into day-to-day workflow where it adds value

AI is used to increase quality and efficiency - not replace thinking

13. Consistency & Work Ethic

• Operate as a one-team member of the delivery function

Set the standard for:

• Quality of work
• Clarity of tickets
• Efficiency of delivery
• Punctuality, following process and communication

Demonstrate:

• Strong ownership
• Attention to detail
• Consistency in approach

Drive alignment across squads

This role sets the bar - not follows it

Simple Expectation Statement

"Define work clearly at the right level, reduce unnecessary admin and meetings, enable engineer ownership, and drive delivery flow with consistency, and smart use of AI."

Why Sytner?

Sytner Group are delighted to provide an industry-leading benefits package.

We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential.

• Enhanced Holiday Entitlement 33 days inc. bank holidays
• Industry-leading Maternity, Paternity and Adoption Pay
• Career Development
• Recognition of Long Service every 5 years
• Discounted Car Schemes
• High Street Discounts
• Discounted Gym memberships
• Cycle to work scheme
• One day a year paid voluntary / community work

At Sytner, our values and the way we behave are important to us. We are committed to creating an equitable working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential.

As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process. For more information around reasonable adjustments and the recruitment process please click here.

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We represent over 23 of the world's most prestige vehicle brands, across our 140 UK dealerships.

We pride ourselves on Developing Talent and Building Careers and our colleagues recently scored Sytner Group an outstanding 89% on our colleague engagement survey.