Large Housing Association requires a Tenant Arrears Officer to oversee the former tenant accounts process; facilitating the process, working with stakeholders to do so. Responsibilities: Maximise the collection of debt left by former tenants and to ensure that this debt and all payments made against it, are transparent and reportable. Ensure effective management of former tenant credits and build relationships with Local Authorities to avoid the risk of Housing Benefit over-payments post account closure. Work alongside the Housing teams to reduce the amount of debt left by exiting tenants. Identifying improvements. Build relationships with Debt Collection Agencies to ensure effective partnership working and cost efficiencies. Improve income recovery through early engagement, tracing tools, legal action and external partners. Reduce debt created at tenancy end by working proactively with Housing teams. Produce high-quality reporting for senior leaders and the Executive Board. Identify risks, gaps and opportunities to strengthen the former tenant arrears process. Skills and experience: Experience of success working in an income collection environment. Experience using housing management and income collection systems. Experience producing reports for a range of stakeholders. Ability to build strong relationships, influence effectively and communicate clearly. Ability to interpret and apply policies and procedures in real operational contexts. Strong analytical skills, including creating and verifying reporting and monitoring tools. Proven ability to design new processes that deliver measurable improvements. 20.06 ph PAYE or 26.51 ph Umbrella
May 23, 2026
Seasonal
Large Housing Association requires a Tenant Arrears Officer to oversee the former tenant accounts process; facilitating the process, working with stakeholders to do so. Responsibilities: Maximise the collection of debt left by former tenants and to ensure that this debt and all payments made against it, are transparent and reportable. Ensure effective management of former tenant credits and build relationships with Local Authorities to avoid the risk of Housing Benefit over-payments post account closure. Work alongside the Housing teams to reduce the amount of debt left by exiting tenants. Identifying improvements. Build relationships with Debt Collection Agencies to ensure effective partnership working and cost efficiencies. Improve income recovery through early engagement, tracing tools, legal action and external partners. Reduce debt created at tenancy end by working proactively with Housing teams. Produce high-quality reporting for senior leaders and the Executive Board. Identify risks, gaps and opportunities to strengthen the former tenant arrears process. Skills and experience: Experience of success working in an income collection environment. Experience using housing management and income collection systems. Experience producing reports for a range of stakeholders. Ability to build strong relationships, influence effectively and communicate clearly. Ability to interpret and apply policies and procedures in real operational contexts. Strong analytical skills, including creating and verifying reporting and monitoring tools. Proven ability to design new processes that deliver measurable improvements. 20.06 ph PAYE or 26.51 ph Umbrella
A fantastic opportunity has emerged for a specialist Income Collection/Recovery Officer to join one of Adecco's most improved public sector clients in a full time (35 hours per week, Monday to Friday), permanent role paying up to 41k per annum. In this varied role you will regularly monitor and manage rent and service charge accounts for current and former tenants, ensuring prompt action is taken to minimise arrears and recover monies due, ensuring compliance with company policy and the regulatory and legal framework. Our client is based in Central London and offer excellent hybrid working arrangements. This role reports into the Head of Housing, and our client is looking for a candidate who has experience of: Providing an excellent customer focussed service ensuring tenants are aware of their responsibility to pay their rent on time and regularly, and to advise on preventative action to be taken to stop them falling into arrears. Providing an accurate, effective and appropriate response to tenants' enquiries about their rent accounts Keeping up to date on welfare benefit entitlements, particularly housing related benefits and all changes due to Welfare Reform. Advising tenants on welfare benefits - to offer advice and signpost and refer to supporting agencies. Keeping up to date with best practice on arrears prevention, putting forward ideas and suggestions for service improvements. Attending liaison meetings with Local Authorities and other external agencies as required Supporting with the production and distribution of regular rent statements to tenants and advising tenants on these accordingly. Being responsible for the collection of rental income and other housing related debts. Regularly monitoring direct debit payments, and ensuring these are amended in the required timescales for collection of the revised annual rent and service charge. Providing advice and assistance to all tenants who have rent arrears by contacting them on a regular basis and maximising personal contact. Liaising with other agencies and the relevant authorities regarding the processing and progress of individual housing benefit and universal credit claims, chasing the progress of housing benefit applications and overpayments. Monitoring rent accounts and implementing company income collection policy and procedures, ensuring tenants are notified of any arrears at the earliest opportunity. Carrying out home visits in connection with income recovery or arrears prevention and serving notices of seeking possession where required. Preparing all paperwork for the service of notices, possession proceedings and evictions. Attending court and carrying out D.I.Y possession action representing the organisation in rent related cases. Ensuring the computer system is updated with details of individual rent arrears actions and advising on the improvement of such systems on a regular basis. This role requires the successful candidate to have some experience in housing management (preferably 2 years), be highly self-motivated and be strong on the telephone. A car driver and owner is not needed as the patch (just 600 units) can be covered by foot or bus. Good knowledge and understanding of OMNI software would also be ideal, but is not essential. Previous public sector experience would be useful, but not essential. Experience in reclaiming debt owed to the client/landlord by tenants in court would also be a real advantage, as would knowledge of how to deal with leaseholders. Excellent understanding of welfare and benefits would be highly desirable. Only applicants who feel they meet the above criteria need apply for this post, as the client is keen to interview in person in late May 2026. Only applicants who feel they meet the above criteria need apply.
May 23, 2026
Full time
A fantastic opportunity has emerged for a specialist Income Collection/Recovery Officer to join one of Adecco's most improved public sector clients in a full time (35 hours per week, Monday to Friday), permanent role paying up to 41k per annum. In this varied role you will regularly monitor and manage rent and service charge accounts for current and former tenants, ensuring prompt action is taken to minimise arrears and recover monies due, ensuring compliance with company policy and the regulatory and legal framework. Our client is based in Central London and offer excellent hybrid working arrangements. This role reports into the Head of Housing, and our client is looking for a candidate who has experience of: Providing an excellent customer focussed service ensuring tenants are aware of their responsibility to pay their rent on time and regularly, and to advise on preventative action to be taken to stop them falling into arrears. Providing an accurate, effective and appropriate response to tenants' enquiries about their rent accounts Keeping up to date on welfare benefit entitlements, particularly housing related benefits and all changes due to Welfare Reform. Advising tenants on welfare benefits - to offer advice and signpost and refer to supporting agencies. Keeping up to date with best practice on arrears prevention, putting forward ideas and suggestions for service improvements. Attending liaison meetings with Local Authorities and other external agencies as required Supporting with the production and distribution of regular rent statements to tenants and advising tenants on these accordingly. Being responsible for the collection of rental income and other housing related debts. Regularly monitoring direct debit payments, and ensuring these are amended in the required timescales for collection of the revised annual rent and service charge. Providing advice and assistance to all tenants who have rent arrears by contacting them on a regular basis and maximising personal contact. Liaising with other agencies and the relevant authorities regarding the processing and progress of individual housing benefit and universal credit claims, chasing the progress of housing benefit applications and overpayments. Monitoring rent accounts and implementing company income collection policy and procedures, ensuring tenants are notified of any arrears at the earliest opportunity. Carrying out home visits in connection with income recovery or arrears prevention and serving notices of seeking possession where required. Preparing all paperwork for the service of notices, possession proceedings and evictions. Attending court and carrying out D.I.Y possession action representing the organisation in rent related cases. Ensuring the computer system is updated with details of individual rent arrears actions and advising on the improvement of such systems on a regular basis. This role requires the successful candidate to have some experience in housing management (preferably 2 years), be highly self-motivated and be strong on the telephone. A car driver and owner is not needed as the patch (just 600 units) can be covered by foot or bus. Good knowledge and understanding of OMNI software would also be ideal, but is not essential. Previous public sector experience would be useful, but not essential. Experience in reclaiming debt owed to the client/landlord by tenants in court would also be a real advantage, as would knowledge of how to deal with leaseholders. Excellent understanding of welfare and benefits would be highly desirable. Only applicants who feel they meet the above criteria need apply for this post, as the client is keen to interview in person in late May 2026. Only applicants who feel they meet the above criteria need apply.
Income Officer Opportunity Salary - 38,000 We're working with a client looking for an Income Officer covering Newbury & Reading, based from the Greenham Hub. This is a permanent, hybrid role with a mix of home, office, and site visits. What you'll do: Manage rent & service charge accounts Negotiate payment plans Provide welfare & money advice Handle evictions & attend court when required What you need: Experience in income management/debt recovery, strong customer service skills, and knowledge of housing/welfare benefits. Full UK driving licence & own car required
May 22, 2026
Full time
Income Officer Opportunity Salary - 38,000 We're working with a client looking for an Income Officer covering Newbury & Reading, based from the Greenham Hub. This is a permanent, hybrid role with a mix of home, office, and site visits. What you'll do: Manage rent & service charge accounts Negotiate payment plans Provide welfare & money advice Handle evictions & attend court when required What you need: Experience in income management/debt recovery, strong customer service skills, and knowledge of housing/welfare benefits. Full UK driving licence & own car required
We are currently recruiting on behalf of a respected housing organisation for an experienced and customer-focused Income Officer to join their Customer Accounts team on a permanent basis. This is an excellent opportunity for someone with a background in income management, rent recovery, or housing finance who enjoys working both independently and directly with customers in the community. The role will cover the Newbury and Reading area and will involve a mixture of home working, office-based working, and customer visits. As an Income Officer, you will be responsible for delivering an effective income collection service, supporting customers to sustain their tenancies while managing arrears and recovery processes. You will work closely with customers to negotiate payment arrangements, provide advice around welfare benefits and financial support, and manage accounts through to legal action where required. The role will involve home visits and occasional attendance at court hearings, so confidence in dealing with sensitive situations professionally and diplomatically is essential. Key Responsibilities of an Income Officer: Deliver a comprehensive rent and service charge collection service across the region Monitor and manage customer accounts across a range of tenures Negotiate payment arrangements and support sustainable repayment plans Provide welfare benefits and money advice to customers Manage arrears cases through the full end-to-end recovery process Prepare legal documentation and court applications where necessary Liaise with external agencies including local authorities and support services Conduct customer home visits when required Manage possession proceedings and evictions in line with policies and legislation Maintain accurate records and case notes at all times To be successful in this role, you will need: Previous experience in income management, arrears recovery, or debt collection Knowledge of social housing, home ownership, or the private rented sector A good understanding of welfare benefits and financial support services Excellent customer service and communication skills The ability to manage a busy and varied caseload independently Strong decision-making and problem-solving abilities A professional, confidential, and diplomatic approach Strong organisational skills with the ability to prioritise workload effectively A full UK driving licence and access to your own vehicle (essential) The successful candidate will benefit from an excellent package including: 25 days annual leave plus bank holidays Additional annual leave entitlement with service Flexible benefits package including holiday buy/sell scheme Additional wellbeing and volunteering days Generous pension scheme Life assurance Enhanced family-friendly policies Private healthcare options Dental and critical illness cover options Gym and wellbeing discounts 24/7 virtual GP access If this Income Officer role is of interest, please apply or contact (url removed)
May 22, 2026
Full time
We are currently recruiting on behalf of a respected housing organisation for an experienced and customer-focused Income Officer to join their Customer Accounts team on a permanent basis. This is an excellent opportunity for someone with a background in income management, rent recovery, or housing finance who enjoys working both independently and directly with customers in the community. The role will cover the Newbury and Reading area and will involve a mixture of home working, office-based working, and customer visits. As an Income Officer, you will be responsible for delivering an effective income collection service, supporting customers to sustain their tenancies while managing arrears and recovery processes. You will work closely with customers to negotiate payment arrangements, provide advice around welfare benefits and financial support, and manage accounts through to legal action where required. The role will involve home visits and occasional attendance at court hearings, so confidence in dealing with sensitive situations professionally and diplomatically is essential. Key Responsibilities of an Income Officer: Deliver a comprehensive rent and service charge collection service across the region Monitor and manage customer accounts across a range of tenures Negotiate payment arrangements and support sustainable repayment plans Provide welfare benefits and money advice to customers Manage arrears cases through the full end-to-end recovery process Prepare legal documentation and court applications where necessary Liaise with external agencies including local authorities and support services Conduct customer home visits when required Manage possession proceedings and evictions in line with policies and legislation Maintain accurate records and case notes at all times To be successful in this role, you will need: Previous experience in income management, arrears recovery, or debt collection Knowledge of social housing, home ownership, or the private rented sector A good understanding of welfare benefits and financial support services Excellent customer service and communication skills The ability to manage a busy and varied caseload independently Strong decision-making and problem-solving abilities A professional, confidential, and diplomatic approach Strong organisational skills with the ability to prioritise workload effectively A full UK driving licence and access to your own vehicle (essential) The successful candidate will benefit from an excellent package including: 25 days annual leave plus bank holidays Additional annual leave entitlement with service Flexible benefits package including holiday buy/sell scheme Additional wellbeing and volunteering days Generous pension scheme Life assurance Enhanced family-friendly policies Private healthcare options Dental and critical illness cover options Gym and wellbeing discounts 24/7 virtual GP access If this Income Officer role is of interest, please apply or contact (url removed)
Corporate Debt Officer - Local Authority (Hybrid Working) A local authority is seeking a proactive and detail-focused Corporate Debt Officer to support the effective administration, recovery, and management of a range of corporate debts. This includes Council Tax, Business Rates, Housing Benefit Overpayments, Sundry Debt, and other miscellaneous debt accounts. The successful candidate will ensure all recovery activity is delivered efficiently and in line with relevant legislation, regulations, policies, and procedures, while maintaining a high standard of customer service and stakeholder engagement. Key Responsibilities of the Corporate Debt Officer: Manage and recover a variety of corporate debt streams including Council Tax, Business Rates, and Sundry Debt Ensure compliance with all relevant legislation and internal policies Liaise with internal departments, external stakeholders, and customers in a professional manner Support the delivery of the organisation's values through effective communication and service Participate in customer contact activity, including telephone handling and occasional court-related duties where required. Working Arrangements Hybrid working model (office-based and remote working) Fridays working from home Initial training delivered in the office (Monday-Thursday) with a blended approach thereafter Increased home working available following successful skills assessment Working hours: 9:00am - 5:00pm (core availability required. Training & Development for the Corporate Debt Officer role: Structured onboarding with buddy support from experienced colleagues Combination of office-based and remote training delivery Clear target setting at 12 and 20 weeks Manager-led support throughout probation and training period 6-month probationary period. Additional Information All equipment provided (laptop, second screen, headset, keyboard, mouse etc.) Part of a customer service ring group handling inbound queries Internal team communication tools used for operational updates Occasional court attendance duties with support provided Limited on-site parking available, with additional free parking nearby. Benefits 22 days annual leave plus bank holidays Additional wellbeing day (birthday leave) Eye care vouchers Employee Assistance Programme Staff discount scheme Flexi-time available post-probation (subject to performance and targets) Support for medical appointments where required. About the Opportunity This is an excellent opportunity to join a supportive and structured team within a local authority environment, offering strong training, development, and progression opportunities within a key public service function. If you are interested in this position, please apply online and a member of the team will give you a call or call Rebecca in the London office on (phone number removed). Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.
May 22, 2026
Full time
Corporate Debt Officer - Local Authority (Hybrid Working) A local authority is seeking a proactive and detail-focused Corporate Debt Officer to support the effective administration, recovery, and management of a range of corporate debts. This includes Council Tax, Business Rates, Housing Benefit Overpayments, Sundry Debt, and other miscellaneous debt accounts. The successful candidate will ensure all recovery activity is delivered efficiently and in line with relevant legislation, regulations, policies, and procedures, while maintaining a high standard of customer service and stakeholder engagement. Key Responsibilities of the Corporate Debt Officer: Manage and recover a variety of corporate debt streams including Council Tax, Business Rates, and Sundry Debt Ensure compliance with all relevant legislation and internal policies Liaise with internal departments, external stakeholders, and customers in a professional manner Support the delivery of the organisation's values through effective communication and service Participate in customer contact activity, including telephone handling and occasional court-related duties where required. Working Arrangements Hybrid working model (office-based and remote working) Fridays working from home Initial training delivered in the office (Monday-Thursday) with a blended approach thereafter Increased home working available following successful skills assessment Working hours: 9:00am - 5:00pm (core availability required. Training & Development for the Corporate Debt Officer role: Structured onboarding with buddy support from experienced colleagues Combination of office-based and remote training delivery Clear target setting at 12 and 20 weeks Manager-led support throughout probation and training period 6-month probationary period. Additional Information All equipment provided (laptop, second screen, headset, keyboard, mouse etc.) Part of a customer service ring group handling inbound queries Internal team communication tools used for operational updates Occasional court attendance duties with support provided Limited on-site parking available, with additional free parking nearby. Benefits 22 days annual leave plus bank holidays Additional wellbeing day (birthday leave) Eye care vouchers Employee Assistance Programme Staff discount scheme Flexi-time available post-probation (subject to performance and targets) Support for medical appointments where required. About the Opportunity This is an excellent opportunity to join a supportive and structured team within a local authority environment, offering strong training, development, and progression opportunities within a key public service function. If you are interested in this position, please apply online and a member of the team will give you a call or call Rebecca in the London office on (phone number removed). Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.
Finance Officer, part-time Your new company Working within the public sector, this is a key role supporting a busy finance team by maintaining robust financial systems and processes, including VAT returns, payroll, control accounts and related duties. Your new role Role Summary Monitor budgets, analyse performance, and present insights to Senior Leadership.Oversee financial administration and highlight risks of over/underspend.Manage income and expenditure processes.Budgeting & ForecastingRegularly review budget performance.Support preparation of budget forecasts.Cashbook & BankingPost daily bank transactions and complete weekly reconciliations.Prepare cheques, BACS, and Faster Payments; resolve related queries.Record credit card and petty cash transactions.Reconcile all accounts monthly and complete quality assurance checks.Purchase LedgerRaise and code purchase orders.Process invoices daily and maintain supplier accounts.Ensure timely payments and investigate discrepancies.Reconcile supplier accounts and the Purchase Ledger control account.Set up new suppliers when required.Sales LedgerRaise and post sales invoices; issue debtor statements.Chase outstanding debts and maintain recovery records.Escalate debt concerns when needed.ExpensesProcess staff expenses, ensuring correct coding and policy compliance.PayrollPrepare monthly payroll reconciliations (salaries, PAYE/NI, pensions, deductions).Management ReportingAssist with monthly management accounts and required reconciliations.Complete variance analysis and support financial returns.Year-EndSupport year-end processes and liaise with external auditors.General Financial SupportAdvise teams on coding and month-end processes.Manage the finance inbox and act as a point of contact for finance queries.Perform financial system quality checks and maintain accurate filing.Provide ad-hoc administrative support. What you'll need to succeed The successful candidate will demonstrate a proven track record within accounts processing and payroll and be available to work 22.5 hours per week. What you'll get in return An attractive pro rata salary and benefits package is offered. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
May 22, 2026
Full time
Finance Officer, part-time Your new company Working within the public sector, this is a key role supporting a busy finance team by maintaining robust financial systems and processes, including VAT returns, payroll, control accounts and related duties. Your new role Role Summary Monitor budgets, analyse performance, and present insights to Senior Leadership.Oversee financial administration and highlight risks of over/underspend.Manage income and expenditure processes.Budgeting & ForecastingRegularly review budget performance.Support preparation of budget forecasts.Cashbook & BankingPost daily bank transactions and complete weekly reconciliations.Prepare cheques, BACS, and Faster Payments; resolve related queries.Record credit card and petty cash transactions.Reconcile all accounts monthly and complete quality assurance checks.Purchase LedgerRaise and code purchase orders.Process invoices daily and maintain supplier accounts.Ensure timely payments and investigate discrepancies.Reconcile supplier accounts and the Purchase Ledger control account.Set up new suppliers when required.Sales LedgerRaise and post sales invoices; issue debtor statements.Chase outstanding debts and maintain recovery records.Escalate debt concerns when needed.ExpensesProcess staff expenses, ensuring correct coding and policy compliance.PayrollPrepare monthly payroll reconciliations (salaries, PAYE/NI, pensions, deductions).Management ReportingAssist with monthly management accounts and required reconciliations.Complete variance analysis and support financial returns.Year-EndSupport year-end processes and liaise with external auditors.General Financial SupportAdvise teams on coding and month-end processes.Manage the finance inbox and act as a point of contact for finance queries.Perform financial system quality checks and maintain accurate filing.Provide ad-hoc administrative support. What you'll need to succeed The successful candidate will demonstrate a proven track record within accounts processing and payroll and be available to work 22.5 hours per week. What you'll get in return An attractive pro rata salary and benefits package is offered. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Debt Recovery Officer Brent Council Fox Morris Group are working to recruit a Debt Recovery Officer Hybrid 1-2 days in the office Knowledge (please specify all essential criteria): 1. Excellent verbal, written debt recovery negotiation skills. 2. Strong numerical, analytical, problem solving and decision-making skills. 3. Knowledge of what is important when delivering good customer service in a very diverse environment. 4. Knowledge of the debt recovery and enforcement process relating to at least one of the following: county and/or magistrates court. 1. The post holder is required to recover and enforce collection for debts including Council Tax (NEC) Sundry (Oracle Advanced Collections) and/or any debt recovery portfolio managed within the Council. 2. To recover all debts in an efficient and objective manner, giving absolute attention to the financial interests of the Council in terms of all revenue and debt streams, the Council s Debt Recovery policy. 3. Ensure that all debt is collected in accordance with prevailing legislation, case law and local policy. IF YOU WISH TO APPLY PLEASE RESPOND FIRSTLY WITH AN UP TO DATE CV, AVAILABILITY/ NOTICE PERIOD, THE ROLE YOU WOULD LIKE TO APPLY FOR & THE HOURLY RATE YOU REQUIRE. We do not hold CV s on file without first speaking.
May 22, 2026
Contractor
Debt Recovery Officer Brent Council Fox Morris Group are working to recruit a Debt Recovery Officer Hybrid 1-2 days in the office Knowledge (please specify all essential criteria): 1. Excellent verbal, written debt recovery negotiation skills. 2. Strong numerical, analytical, problem solving and decision-making skills. 3. Knowledge of what is important when delivering good customer service in a very diverse environment. 4. Knowledge of the debt recovery and enforcement process relating to at least one of the following: county and/or magistrates court. 1. The post holder is required to recover and enforce collection for debts including Council Tax (NEC) Sundry (Oracle Advanced Collections) and/or any debt recovery portfolio managed within the Council. 2. To recover all debts in an efficient and objective manner, giving absolute attention to the financial interests of the Council in terms of all revenue and debt streams, the Council s Debt Recovery policy. 3. Ensure that all debt is collected in accordance with prevailing legislation, case law and local policy. IF YOU WISH TO APPLY PLEASE RESPOND FIRSTLY WITH AN UP TO DATE CV, AVAILABILITY/ NOTICE PERIOD, THE ROLE YOU WOULD LIKE TO APPLY FOR & THE HOURLY RATE YOU REQUIRE. We do not hold CV s on file without first speaking.
Pay Rate: £14.12 per hour (UMB) Contract: 6-month interim Location: Birmingham (Hybrid working pattern) About the Role Hays are partnering with a local council to recruit two Administration Support Officers to join their Debt Recovery Team. These roles are critical in ensuring the team has the administrative support needed as they prepare to go live with a new system. Key Responsibilities Provide comprehensive administrative support to the Debt Recovery Team. Assist with data entry, document management, and system updates. Support the team during the implementation of a new system. Handle queries and maintain accurate records. Ensure deadlines are met and processes run smoothly. What We're Looking For Previous experience in administration or office support roles. Strong organisational skills and attention to detail. Ability to work effectively in a fast-paced environment. Good communication skills and proficiency in Microsoft Office. Experience in local government or debt recovery (desirable). How to Apply If you're interested in these roles, submit your updated CV
May 21, 2026
Seasonal
Pay Rate: £14.12 per hour (UMB) Contract: 6-month interim Location: Birmingham (Hybrid working pattern) About the Role Hays are partnering with a local council to recruit two Administration Support Officers to join their Debt Recovery Team. These roles are critical in ensuring the team has the administrative support needed as they prepare to go live with a new system. Key Responsibilities Provide comprehensive administrative support to the Debt Recovery Team. Assist with data entry, document management, and system updates. Support the team during the implementation of a new system. Handle queries and maintain accurate records. Ensure deadlines are met and processes run smoothly. What We're Looking For Previous experience in administration or office support roles. Strong organisational skills and attention to detail. Ability to work effectively in a fast-paced environment. Good communication skills and proficiency in Microsoft Office. Experience in local government or debt recovery (desirable). How to Apply If you're interested in these roles, submit your updated CV
Are you an experienced Council Tax Officer looking for your next challenge in local government? We are working with a local authority seeking a skilled professional to join their Revenues team on a contract basis. In this role, you will manage council tax and business rates accounts, identify liable parties, apply reliefs, and ensure accurate billing. You will also handle complex cases, take enforcement action when required, and support colleagues in maintaining high service standards. Key Responsibilities Manage and maintain council tax and business rates accounts Identify liable parties, calculate charges, and issue accurate bills Take enforcement action to recover outstanding debts Advise on complex cases and legislation Support and train colleagues to ensure consistent, high-quality service Contribute to process and system improvements Requirements Proven experience in council tax and business rates administration within a local authority Strong knowledge of revenues legislation and recovery processes Excellent attention to detail and communication skills Ability to manage complex cases effectively If you are an experienced Revenues professional ready to make an impact, we want to hear from you. Apply now to find out more.
May 20, 2026
Seasonal
Are you an experienced Council Tax Officer looking for your next challenge in local government? We are working with a local authority seeking a skilled professional to join their Revenues team on a contract basis. In this role, you will manage council tax and business rates accounts, identify liable parties, apply reliefs, and ensure accurate billing. You will also handle complex cases, take enforcement action when required, and support colleagues in maintaining high service standards. Key Responsibilities Manage and maintain council tax and business rates accounts Identify liable parties, calculate charges, and issue accurate bills Take enforcement action to recover outstanding debts Advise on complex cases and legislation Support and train colleagues to ensure consistent, high-quality service Contribute to process and system improvements Requirements Proven experience in council tax and business rates administration within a local authority Strong knowledge of revenues legislation and recovery processes Excellent attention to detail and communication skills Ability to manage complex cases effectively If you are an experienced Revenues professional ready to make an impact, we want to hear from you. Apply now to find out more.
Job Vacancy: Credit Control & Accounts Officer Location: Birmingham (B19) Salary: GBP29,000 pro rata Working hours Monday to Thursday 8.30 to 5pm Friday 8am to 1.30pm We are seeking a detail-oriented and results-driven Credit Control & Accounts Officer to join our dynamic team for a 3 month FTC. If you have strong financial acumen and a passion for maintaining healthy cash flow, we want to hear from you. Key Responsibilities: Manage debt recovery processes and follow up on outstanding accounts Reconcile accounts and demonstrate clear understanding of debits vs credits Oversee account opening procedures, including documentation and compliance checks Handle and resolve customer queries and disputes efficiently Conduct credit risk assessments to minimize exposure and protect company revenue Maintain accurate financial records and reporting Requirements: Proven experience in credit control, accounts receivable, or finance Strong understanding of accounting principles Excellent communication and negotiation skills High attention to detail and accuracy Ability to work independently and meet deadlines
May 20, 2026
Contractor
Job Vacancy: Credit Control & Accounts Officer Location: Birmingham (B19) Salary: GBP29,000 pro rata Working hours Monday to Thursday 8.30 to 5pm Friday 8am to 1.30pm We are seeking a detail-oriented and results-driven Credit Control & Accounts Officer to join our dynamic team for a 3 month FTC. If you have strong financial acumen and a passion for maintaining healthy cash flow, we want to hear from you. Key Responsibilities: Manage debt recovery processes and follow up on outstanding accounts Reconcile accounts and demonstrate clear understanding of debits vs credits Oversee account opening procedures, including documentation and compliance checks Handle and resolve customer queries and disputes efficiently Conduct credit risk assessments to minimize exposure and protect company revenue Maintain accurate financial records and reporting Requirements: Proven experience in credit control, accounts receivable, or finance Strong understanding of accounting principles Excellent communication and negotiation skills High attention to detail and accuracy Ability to work independently and meet deadlines
Are you an experienced Council Tax Officer looking for your next challenge in local government? We are working with a local authority seeking a skilled professional to join their Revenues team on a contract basis. In this role, you will manage council tax and business rates accounts, identify liable parties, apply reliefs, and ensure accurate billing. You will also handle complex cases, take enforcement action when required, and support colleagues in maintaining high service standards. Key Responsibilities Manage and maintain council tax and business rates accounts Identify liable parties, calculate charges, and issue accurate bills Take enforcement action to recover outstanding debts Advise on complex cases and legislation Support and train colleagues to ensure consistent, high-quality service Contribute to process and system improvements Requirements Proven experience in council tax and business rates administration within a local authority Strong knowledge of revenues legislation and recovery processes Excellent attention to detail and communication skills Ability to manage complex cases effectively If you are an experienced Revenues professional ready to make an impact, we want to hear from you. Apply now to find out more.
May 20, 2026
Seasonal
Are you an experienced Council Tax Officer looking for your next challenge in local government? We are working with a local authority seeking a skilled professional to join their Revenues team on a contract basis. In this role, you will manage council tax and business rates accounts, identify liable parties, apply reliefs, and ensure accurate billing. You will also handle complex cases, take enforcement action when required, and support colleagues in maintaining high service standards. Key Responsibilities Manage and maintain council tax and business rates accounts Identify liable parties, calculate charges, and issue accurate bills Take enforcement action to recover outstanding debts Advise on complex cases and legislation Support and train colleagues to ensure consistent, high-quality service Contribute to process and system improvements Requirements Proven experience in council tax and business rates administration within a local authority Strong knowledge of revenues legislation and recovery processes Excellent attention to detail and communication skills Ability to manage complex cases effectively If you are an experienced Revenues professional ready to make an impact, we want to hear from you. Apply now to find out more.
Debt Recovery Officer - Brent Contract - ongoing £20.08 per hour PAYE - APPROX £39,200.00 per annum Location: HA9 0FJ / hybrid - 1-2 days in office, 3-4 days work from home Full time Knowledge (please specify all essential criteria): 1. Excellent verbal, written debt recovery negotiation skills.2. Strong numerical, analytical, problem solving and decision-makingskills.3. Knowledge of what is important when delivering good customerservice in a very diverse environment.4. Knowledge of the debt recovery and enforcement process relating to at least one of the following: county and/or magistrates' court. Purpose 1. The post holder is required to recover and enforce collection for debts including Council Tax (NEC) Sundry (Oracle Advanced Collections) and/or any debt recovery portfolio managed within the Council.2. To recover all debts in an efficient and objective manner, giving absolute attention to the financial interests of the Council in terms of all revenue and debt streams, the Council's Debt Recovery policy.3. Ensure that all debt is collected in accordance with prevailing legislation, case law and local policy To find out more information please contact Abbie at Recruitment is done in line with safe recruitment practices. We are an equal opportunity agency.
May 20, 2026
Contractor
Debt Recovery Officer - Brent Contract - ongoing £20.08 per hour PAYE - APPROX £39,200.00 per annum Location: HA9 0FJ / hybrid - 1-2 days in office, 3-4 days work from home Full time Knowledge (please specify all essential criteria): 1. Excellent verbal, written debt recovery negotiation skills.2. Strong numerical, analytical, problem solving and decision-makingskills.3. Knowledge of what is important when delivering good customerservice in a very diverse environment.4. Knowledge of the debt recovery and enforcement process relating to at least one of the following: county and/or magistrates' court. Purpose 1. The post holder is required to recover and enforce collection for debts including Council Tax (NEC) Sundry (Oracle Advanced Collections) and/or any debt recovery portfolio managed within the Council.2. To recover all debts in an efficient and objective manner, giving absolute attention to the financial interests of the Council in terms of all revenue and debt streams, the Council's Debt Recovery policy.3. Ensure that all debt is collected in accordance with prevailing legislation, case law and local policy To find out more information please contact Abbie at Recruitment is done in line with safe recruitment practices. We are an equal opportunity agency.
Finance Officer (Fees & Billing) - Prestigious Education Organisation - Cheltenham, Gloucestershire - Hays Your new company Hays Accountancy & Finance are exclusively partnering with a prestigious leading education organisation to recruit a dynamic & experienced Finance Officer to join their accounting team in Cheltenham, Gloucestershire. This permanent role will take responsibility for the day-to-day management of fees and income, ensuring billing are accurate and payments are collected efficiently. The position is best suited to a finance professional with credit control and billing experience, who are used to building both internal/external relationships at all levels. This is a great opportunity to really support process improvement within the finance billings department, reporting directly to the Finance Manager. Your new role Your key duties will involve preparing and issuing termly fee bills, maintaining/reconciling billing accounts, reconciling payments, along with communicating professionally with external stakeholders regarding fees and payments. You will resolve billing queries, manage the debt recovery process, monitor outstanding fees and follow up on overdue accounts, manage payment plans, and escalating issues to the Director of Finance. You will process monthly direct debit collections, assist with debt reporting to Senior Management and credit control administration. You will support various projects, process and system improvements within the billing/collections processes to ensure a more streamlined accounting function. What you'll need to succeed To be considered for this varied Finance Officer role, you will need experience in a similar position, previous experience of debtor management/credit control processes, with the ability to meet tight deadlines with high accuracy and attention to detail. You will have previous finance experience, including data management for invoicing, an excellent telephone manner with proven customer service skills to communicate professionally with a range of external and internal stakeholders. Strong MS Excel skills with experience in financial systems, a team player with a proactive attitude to process improvement. Experience working within the education sector, knowledge of direct debit collections, along with school finance, would be advantageous but not essential. What you'll get in return This permanent Finance Officer role offers a salary between £28,000 - £32,000 per annum, dependable on experience based in Cheltenham, Gloucestershire. The position offers flexible start/finish times, a Christmas holiday shutdown, a contributed pension scheme, use of on-site sport facilities, free daily lunches, along with further organisational benefits. This is a great opportunity to join one of Cheltenham's most prestigious education establishments, where you can really add value to the billing and credit control processes within an established finance function. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
May 20, 2026
Full time
Finance Officer (Fees & Billing) - Prestigious Education Organisation - Cheltenham, Gloucestershire - Hays Your new company Hays Accountancy & Finance are exclusively partnering with a prestigious leading education organisation to recruit a dynamic & experienced Finance Officer to join their accounting team in Cheltenham, Gloucestershire. This permanent role will take responsibility for the day-to-day management of fees and income, ensuring billing are accurate and payments are collected efficiently. The position is best suited to a finance professional with credit control and billing experience, who are used to building both internal/external relationships at all levels. This is a great opportunity to really support process improvement within the finance billings department, reporting directly to the Finance Manager. Your new role Your key duties will involve preparing and issuing termly fee bills, maintaining/reconciling billing accounts, reconciling payments, along with communicating professionally with external stakeholders regarding fees and payments. You will resolve billing queries, manage the debt recovery process, monitor outstanding fees and follow up on overdue accounts, manage payment plans, and escalating issues to the Director of Finance. You will process monthly direct debit collections, assist with debt reporting to Senior Management and credit control administration. You will support various projects, process and system improvements within the billing/collections processes to ensure a more streamlined accounting function. What you'll need to succeed To be considered for this varied Finance Officer role, you will need experience in a similar position, previous experience of debtor management/credit control processes, with the ability to meet tight deadlines with high accuracy and attention to detail. You will have previous finance experience, including data management for invoicing, an excellent telephone manner with proven customer service skills to communicate professionally with a range of external and internal stakeholders. Strong MS Excel skills with experience in financial systems, a team player with a proactive attitude to process improvement. Experience working within the education sector, knowledge of direct debit collections, along with school finance, would be advantageous but not essential. What you'll get in return This permanent Finance Officer role offers a salary between £28,000 - £32,000 per annum, dependable on experience based in Cheltenham, Gloucestershire. The position offers flexible start/finish times, a Christmas holiday shutdown, a contributed pension scheme, use of on-site sport facilities, free daily lunches, along with further organisational benefits. This is a great opportunity to join one of Cheltenham's most prestigious education establishments, where you can really add value to the billing and credit control processes within an established finance function. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Whats in it for you: Location Poulton-Le-Fylde, FY6 8JX (Office Based) Salary £25k raising to £27K upon successful probation Job Sector Administration Contract Permanent ( 12 months Maternity Cover ) Hours Full Time (35.25 hours, Monday to Thursday 08:45 to 16:45, Friday 08:45 to 16:00) Role Summary Utility Collections are ambitious, vibrant and rapidly growing debt recovery agency within the energy industry. We are looking for a Support Administrator on Maternity Cover (12 months) based in Fylde Coast area to work within the Quality & Assurance department of our operations. In addition to developing close working relationships with both our staff and our Energy Supplier Clients the primary purpose of the role is to deliver excellent administrative support in relation to the full of range of services we provide. Duties will include: To provide general administrative support ensuring that accurate account records are maintained in accordance with service requirements. QA checks and auditing of all client accounts, capturing outcomes effectively on CRM. Acting as a contact point for external Field agents. Fielding queries from varying internal / external channel via email and telephony. Collating & distributing varying paperwork in relation to the booking of Court & Warrant applications. Scheduling of third-party suppliers including Meter Operator Engineers, Lock Smiths, Shutter Engineers, Dog Handlers etc. Coordinating the diaries of field-based Warrant Officers. Invoicing preparation, issue, and Accounts Payable tracking Producing bespoke reports and statistical information. To undertake any other duties as requested relating to the team s area of responsibility. Achieving both Management and Client led KPI s. Skills and Experience Exceptional admin skills Organised and able to follow processes to deliver a high and consistent service Good work ethic with the ability to work within defined timescales Ability to deliver accurate, factual information Well-presented and approachable Good communication & telephony skills Motivated to plan and efficiently manage own workload Proficient in Microsoft Office, and able to adapt to custom built CRM Desire to truly enjoy where you work and what you do Experience within debt resolution and collections environment (Preferable) Experience within utility industry (Preferable)
May 19, 2026
Contractor
Whats in it for you: Location Poulton-Le-Fylde, FY6 8JX (Office Based) Salary £25k raising to £27K upon successful probation Job Sector Administration Contract Permanent ( 12 months Maternity Cover ) Hours Full Time (35.25 hours, Monday to Thursday 08:45 to 16:45, Friday 08:45 to 16:00) Role Summary Utility Collections are ambitious, vibrant and rapidly growing debt recovery agency within the energy industry. We are looking for a Support Administrator on Maternity Cover (12 months) based in Fylde Coast area to work within the Quality & Assurance department of our operations. In addition to developing close working relationships with both our staff and our Energy Supplier Clients the primary purpose of the role is to deliver excellent administrative support in relation to the full of range of services we provide. Duties will include: To provide general administrative support ensuring that accurate account records are maintained in accordance with service requirements. QA checks and auditing of all client accounts, capturing outcomes effectively on CRM. Acting as a contact point for external Field agents. Fielding queries from varying internal / external channel via email and telephony. Collating & distributing varying paperwork in relation to the booking of Court & Warrant applications. Scheduling of third-party suppliers including Meter Operator Engineers, Lock Smiths, Shutter Engineers, Dog Handlers etc. Coordinating the diaries of field-based Warrant Officers. Invoicing preparation, issue, and Accounts Payable tracking Producing bespoke reports and statistical information. To undertake any other duties as requested relating to the team s area of responsibility. Achieving both Management and Client led KPI s. Skills and Experience Exceptional admin skills Organised and able to follow processes to deliver a high and consistent service Good work ethic with the ability to work within defined timescales Ability to deliver accurate, factual information Well-presented and approachable Good communication & telephony skills Motivated to plan and efficiently manage own workload Proficient in Microsoft Office, and able to adapt to custom built CRM Desire to truly enjoy where you work and what you do Experience within debt resolution and collections environment (Preferable) Experience within utility industry (Preferable)
Hays Construction and Property
Watford, Hertfordshire
Council Tax Recovery Officer Negotiable Rates 3-month initial contract with potential to be extended Remote working (just collection of the equipment on the first day) My client based in Hertfordshire is looking for a Council Tax Recovery Officer to join the team and be dedicated to recovering council tax specifically on council tax 14 day lists. You will play a key role in ensuring debts owed to the council are collected promptly, while maintaining a professional and supportive approach to all customers. Proactively trace debtors to establish current addresses and secure repayment. Administer and maintain accounts with accuracy and attention to detail. Negotiate realistic and sustainable payment arrangements in line with council policies. Ensure all actions comply with relevant legislation, council procedures, and data protection standards. Update system records to reflect factual and current information. Collaborate with colleagues to reduce overall debt owed to the council. Signpost vulnerable or struggling debtors to appropriate debt advice and support services. The role is fully remote, you would just need to collect the equipment on the first day. I am looking for someone that has used Academy and has experience of recovering overpaid housing benefits. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
May 19, 2026
Seasonal
Council Tax Recovery Officer Negotiable Rates 3-month initial contract with potential to be extended Remote working (just collection of the equipment on the first day) My client based in Hertfordshire is looking for a Council Tax Recovery Officer to join the team and be dedicated to recovering council tax specifically on council tax 14 day lists. You will play a key role in ensuring debts owed to the council are collected promptly, while maintaining a professional and supportive approach to all customers. Proactively trace debtors to establish current addresses and secure repayment. Administer and maintain accounts with accuracy and attention to detail. Negotiate realistic and sustainable payment arrangements in line with council policies. Ensure all actions comply with relevant legislation, council procedures, and data protection standards. Update system records to reflect factual and current information. Collaborate with colleagues to reduce overall debt owed to the council. Signpost vulnerable or struggling debtors to appropriate debt advice and support services. The role is fully remote, you would just need to collect the equipment on the first day. I am looking for someone that has used Academy and has experience of recovering overpaid housing benefits. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
These permanent, full-time positions have a starting salary of 33,552 per annum, based on a 36-hour working week. Part-time applications will also be considered. We are excited to be hiring new Financial Assessment & Income Officers to join our fantastic Financial Assessments & Income Collection team. The team is located in various settings across the county. Your preferred location can be discussed at interview. This role is open to hybrid working and as a team we split our time between collaborating with colleagues in the office for two days per week (more frequently during training and induction period) and working from home. Our Offer to You 26 days' holiday, rising to 28 days after 2 years' service and 31 days after 5 years' service Option to buy up to 10 days of additional annual leave A generous local government salary related pension Up to 5 days of carer's leave and 2 paid volunteering days per year Paternity, adoption and dependents leave An Employee Assistance Programme (EAP) to support health and wellbeing Learning and development hub where you can access a wealth of resources Wellbeing and lifestyle discounts including gym, travel, and shopping A chance to make a real difference to the lives of our residents About the Role This role sits within the Financial Assessment & Income Collections service, which is part of the Adults, Wellbeing and Health Partnerships Directorate. The team play a critical role in providing advice and information to service users in relation to welfare benefits entitlement, the council's charging policy and making payment for social care services, generally through direct telephone contact or face to face. Your key responsibilities as an Assessment and Income Officer will include: Completing financial assessments for residents in accordance with the legislation and the councils charging policy Providing information on paying for care and ensuring assessment outcomes are fully documented and communicated Resolving queries and effectively collaborating with internal and external customers to support them with understanding the assessment process resulting in a positive experience Reviewing welfare benefit entitlement and helping with claims where needed to maximise income Proactively supporting residents to make payment of care charges, ensuring that all charges due are collected in accordance with council policies and debt recovery procedures Your Application In order to be considered for shortlisting, your application will clearly evidence the following skills and align with our behaviours: A commitment to delivering a first-class customer service Excellent communication skills and ability to deliver quality outcomes Evidence of exceptional attention to detail and experience of analysing information to ensure right first-time assessments Ability to organise, manage time and priorities efficiently and effectively A DBS 'Disclosure and Barring Service' check for regulated activity (formerly known as CRB) will be required for this role. To apply, we request that you submit a CV and answer the following 4 questions: Please describe a time when you delivered exceptional customer service and the actions you took to ensure a positive outcome? Please share an example of how your communication skills led to a successful outcome in a challenging situation. Please provide an instance where your attention to detail and ability to analyse information ensured accuracy in an assessment. Please tell us how you manage your time and prioritise tasks effectively when faced with multiple deadlines? Can you give an example. The job advert closes at 23:59 on 2nd June 2026 with interviews planned for week commencing 8th June 2026. We look forward to receiving your application, please click on the apply online button below to submit. Local Government Reorganisation (LGR) Surrey County Council is undergoing Local Government Reorganisation, moving from a two-tier system to two new unitary councils in April 2027. If you are employed by Surrey on 1st April 2027, your role will transfer with current terms and conditions to one of the new organisations, supporting local devolution and greater powers for our communities. Our Commitment We are a disability confident employer which means if you have shared a disability on your application form and have evidenced you meet the minimum criteria, we guarantee you an interview. Your skills and experience truly matter to us. From application to your first day, we're committed to supporting you with any adjustments you need, we value inclusion and warmly welcome you to join and help build a workplace where everyone belongs.
May 19, 2026
Full time
These permanent, full-time positions have a starting salary of 33,552 per annum, based on a 36-hour working week. Part-time applications will also be considered. We are excited to be hiring new Financial Assessment & Income Officers to join our fantastic Financial Assessments & Income Collection team. The team is located in various settings across the county. Your preferred location can be discussed at interview. This role is open to hybrid working and as a team we split our time between collaborating with colleagues in the office for two days per week (more frequently during training and induction period) and working from home. Our Offer to You 26 days' holiday, rising to 28 days after 2 years' service and 31 days after 5 years' service Option to buy up to 10 days of additional annual leave A generous local government salary related pension Up to 5 days of carer's leave and 2 paid volunteering days per year Paternity, adoption and dependents leave An Employee Assistance Programme (EAP) to support health and wellbeing Learning and development hub where you can access a wealth of resources Wellbeing and lifestyle discounts including gym, travel, and shopping A chance to make a real difference to the lives of our residents About the Role This role sits within the Financial Assessment & Income Collections service, which is part of the Adults, Wellbeing and Health Partnerships Directorate. The team play a critical role in providing advice and information to service users in relation to welfare benefits entitlement, the council's charging policy and making payment for social care services, generally through direct telephone contact or face to face. Your key responsibilities as an Assessment and Income Officer will include: Completing financial assessments for residents in accordance with the legislation and the councils charging policy Providing information on paying for care and ensuring assessment outcomes are fully documented and communicated Resolving queries and effectively collaborating with internal and external customers to support them with understanding the assessment process resulting in a positive experience Reviewing welfare benefit entitlement and helping with claims where needed to maximise income Proactively supporting residents to make payment of care charges, ensuring that all charges due are collected in accordance with council policies and debt recovery procedures Your Application In order to be considered for shortlisting, your application will clearly evidence the following skills and align with our behaviours: A commitment to delivering a first-class customer service Excellent communication skills and ability to deliver quality outcomes Evidence of exceptional attention to detail and experience of analysing information to ensure right first-time assessments Ability to organise, manage time and priorities efficiently and effectively A DBS 'Disclosure and Barring Service' check for regulated activity (formerly known as CRB) will be required for this role. To apply, we request that you submit a CV and answer the following 4 questions: Please describe a time when you delivered exceptional customer service and the actions you took to ensure a positive outcome? Please share an example of how your communication skills led to a successful outcome in a challenging situation. Please provide an instance where your attention to detail and ability to analyse information ensured accuracy in an assessment. Please tell us how you manage your time and prioritise tasks effectively when faced with multiple deadlines? Can you give an example. The job advert closes at 23:59 on 2nd June 2026 with interviews planned for week commencing 8th June 2026. We look forward to receiving your application, please click on the apply online button below to submit. Local Government Reorganisation (LGR) Surrey County Council is undergoing Local Government Reorganisation, moving from a two-tier system to two new unitary councils in April 2027. If you are employed by Surrey on 1st April 2027, your role will transfer with current terms and conditions to one of the new organisations, supporting local devolution and greater powers for our communities. Our Commitment We are a disability confident employer which means if you have shared a disability on your application form and have evidenced you meet the minimum criteria, we guarantee you an interview. Your skills and experience truly matter to us. From application to your first day, we're committed to supporting you with any adjustments you need, we value inclusion and warmly welcome you to join and help build a workplace where everyone belongs.
Job Purpose: To assist the Debt Recovery Officer in the collection of outstanding debts across Local Taxation, Housing Benefit Overpayments, and Sundry Debt Recovery. The role ensures compliance with the Corporate Debt Policy and supports effective debt management processes. Key Responsibilities: Assist with the control and reconciliation of financial systems. Provide advice, assistance, and training to colleagues as required. Pursue recovery of debts in line with agreed procedures and policies. Respond to customer enquiries via email, phone, and in person, negotiating appropriate repayment arrangements. Liaise with external debt collection agencies and manage processes such as Attachment of Earnings . Administer and monitor Direct Debit arrangements. Experience Required: Previous experience in a Local Government environment or similar. Minimum 1 year in Debt Management/Recovery . Accounts receivable experience within a large, multi-functional organisation. Working knowledge of ACADEMY systems. Experience dealing with Debt Recovery Agents/Solicitors . Skills & Competencies: Excellent written and verbal communication skills. Ability to work under pressure and meet tight deadlines. Strong numeracy and proficiency in spreadsheets (Excel). Ability to handle difficult or irate customers professionally. Desirable: Knowledge of Local Taxation and Housing Benefit Overpayments. Familiarity with Corporate Debt Policy and related procedures. 1 day a week in the office.
May 19, 2026
Contractor
Job Purpose: To assist the Debt Recovery Officer in the collection of outstanding debts across Local Taxation, Housing Benefit Overpayments, and Sundry Debt Recovery. The role ensures compliance with the Corporate Debt Policy and supports effective debt management processes. Key Responsibilities: Assist with the control and reconciliation of financial systems. Provide advice, assistance, and training to colleagues as required. Pursue recovery of debts in line with agreed procedures and policies. Respond to customer enquiries via email, phone, and in person, negotiating appropriate repayment arrangements. Liaise with external debt collection agencies and manage processes such as Attachment of Earnings . Administer and monitor Direct Debit arrangements. Experience Required: Previous experience in a Local Government environment or similar. Minimum 1 year in Debt Management/Recovery . Accounts receivable experience within a large, multi-functional organisation. Working knowledge of ACADEMY systems. Experience dealing with Debt Recovery Agents/Solicitors . Skills & Competencies: Excellent written and verbal communication skills. Ability to work under pressure and meet tight deadlines. Strong numeracy and proficiency in spreadsheets (Excel). Ability to handle difficult or irate customers professionally. Desirable: Knowledge of Local Taxation and Housing Benefit Overpayments. Familiarity with Corporate Debt Policy and related procedures. 1 day a week in the office.
This North London Authority are looking for four Debt Reovery Officer. Details of the role are: Knowledge (please specify all essential criteria): 1. Excellent verbal, written debt recovery negotiation skills. 2. Strong numerical, analytical, problem solving and decision-making skills. 3. Knowledge of what is important when delivering good customer service in a very diverse environment. 4. Knowledge of the debt recovery and enforcement process relating to at least one of the following: county and/or magistrates' court. Purpose 1. The post holder is required to recover and enforce collection for debts including Council Tax (NEC) Sundry (Oracle Advanced Collections) and/or any debt recovery portfolio managed within the Council. 2. To recover all debts in an efficient and objective manner, giving absolute attention to the financial interests of the Council in terms of all revenue and debt streams, the Council's Debt Recovery policy. 3. Ensure that all debt is collected in accordance with prevailing legislation, case law and local policy For more information or details of other roles, please contact Jade at Social Care Locums or visit our website to upload your CV.
May 18, 2026
Seasonal
This North London Authority are looking for four Debt Reovery Officer. Details of the role are: Knowledge (please specify all essential criteria): 1. Excellent verbal, written debt recovery negotiation skills. 2. Strong numerical, analytical, problem solving and decision-making skills. 3. Knowledge of what is important when delivering good customer service in a very diverse environment. 4. Knowledge of the debt recovery and enforcement process relating to at least one of the following: county and/or magistrates' court. Purpose 1. The post holder is required to recover and enforce collection for debts including Council Tax (NEC) Sundry (Oracle Advanced Collections) and/or any debt recovery portfolio managed within the Council. 2. To recover all debts in an efficient and objective manner, giving absolute attention to the financial interests of the Council in terms of all revenue and debt streams, the Council's Debt Recovery policy. 3. Ensure that all debt is collected in accordance with prevailing legislation, case law and local policy For more information or details of other roles, please contact Jade at Social Care Locums or visit our website to upload your CV.
Head of Income and Tenancy Sustainment Maidenhead - with Flexible Working Interim Contract - Initial Duration 3 months, Immediate Start About A well-established registered provider with a clear social purpose, this organisation delivers housing and resident services across a diverse portfolio of tenures. With a strong commitment to financial inclusion and tenancy sustainment, it invests meaningfully in the wellbeing of its residents, not just their rent accounts. The income and welfare functions sit at the heart of how the organisation balances commercial resilience with genuine resident support. This role sits within the Resident Services and Community department, reporting to the Assistant Director of Housing and Resident Engagement. It leads two specialist teams covering income recovery and welfare and benefits, with indirect responsibility for around ten officer-level posts. It's a senior operational leadership position with real strategic weight, and the expectation to deputise at senior management level. The Role You'll take ownership of income collection worth circa £53m per annum, shaping the strategy, performance culture, and day-to-day delivery of both the income and welfare and benefits services. This is a role where commercial accountability and resident outcomes are genuinely intertwined. Lead the development and implementation of the Income Collection and Financial Inclusion strategies, setting targets and annual action plans Drive performance across current and former debt, service charges, recharges, and utility accounts across all tenures Oversee the Resident Support Fund (circa £150k), ensuring fair, ethical prioritisation and demonstrable value for money Monitor and report on strategic progress to the Senior Leadership Team and Board Manage the external debt collection agency contract and oversee former tenant arrears recovery Lead on complex cases, Stage 2 complaints, and regulatory and legislative compliance Collaborate across asset management, finance, lettings, and a wide range of external partners including DWP, local authorities, and specialist support services About You You're an experienced income management professional who understands that sustainable tenancies and strong collection rates aren't in conflict, they're the same goal. Proven track record in operational income management within social housing or a closely related sector Experience leading and developing specialist teams, with a strong emphasis on performance culture and staff progression Solid knowledge of welfare benefits, financial inclusion practice, and relevant housing legislation Comfortable presenting KPIs, reports, and strategic recommendations to senior leadership and Board level CIH Level 4/5 diploma or equivalent housing qualification (or working towards) Confident managing competing priorities across a broad stakeholder landscape, both internal and external A collaborative, resident-focused approach that balances empathy with accountability For a confidential conversation about this position please reach out to Kieran Williams at Joshua Robert Recruitment.
May 18, 2026
Contractor
Head of Income and Tenancy Sustainment Maidenhead - with Flexible Working Interim Contract - Initial Duration 3 months, Immediate Start About A well-established registered provider with a clear social purpose, this organisation delivers housing and resident services across a diverse portfolio of tenures. With a strong commitment to financial inclusion and tenancy sustainment, it invests meaningfully in the wellbeing of its residents, not just their rent accounts. The income and welfare functions sit at the heart of how the organisation balances commercial resilience with genuine resident support. This role sits within the Resident Services and Community department, reporting to the Assistant Director of Housing and Resident Engagement. It leads two specialist teams covering income recovery and welfare and benefits, with indirect responsibility for around ten officer-level posts. It's a senior operational leadership position with real strategic weight, and the expectation to deputise at senior management level. The Role You'll take ownership of income collection worth circa £53m per annum, shaping the strategy, performance culture, and day-to-day delivery of both the income and welfare and benefits services. This is a role where commercial accountability and resident outcomes are genuinely intertwined. Lead the development and implementation of the Income Collection and Financial Inclusion strategies, setting targets and annual action plans Drive performance across current and former debt, service charges, recharges, and utility accounts across all tenures Oversee the Resident Support Fund (circa £150k), ensuring fair, ethical prioritisation and demonstrable value for money Monitor and report on strategic progress to the Senior Leadership Team and Board Manage the external debt collection agency contract and oversee former tenant arrears recovery Lead on complex cases, Stage 2 complaints, and regulatory and legislative compliance Collaborate across asset management, finance, lettings, and a wide range of external partners including DWP, local authorities, and specialist support services About You You're an experienced income management professional who understands that sustainable tenancies and strong collection rates aren't in conflict, they're the same goal. Proven track record in operational income management within social housing or a closely related sector Experience leading and developing specialist teams, with a strong emphasis on performance culture and staff progression Solid knowledge of welfare benefits, financial inclusion practice, and relevant housing legislation Comfortable presenting KPIs, reports, and strategic recommendations to senior leadership and Board level CIH Level 4/5 diploma or equivalent housing qualification (or working towards) Confident managing competing priorities across a broad stakeholder landscape, both internal and external A collaborative, resident-focused approach that balances empathy with accountability For a confidential conversation about this position please reach out to Kieran Williams at Joshua Robert Recruitment.
Opus People Solutions Ltd
Astwood Bank, Worcestershire
Hourly rate: 14.13 Working hours: 37 Monday-Friday Location: Woodrow Centre, Redditch B98 7RY/ Hybrid 3 days Contract: 3 months Opus People Solutions are recruiting on behalf of Redditch Borough Council for a Charges Advisor to support the Housing Income department with the delivery of the service charging process to tenants and leaseholders. Responsibilities will include: Service charge administration related complaints and queries from customers ensuring that the customer experience is positive, professional and complaint, within set timescales Support the annual rent and service charge setting process to ensure that estimates and actuals are comprehensive and accurate With support and direction from Officers and Managers, you will be responsible for the collection and enforcement of former tenant charges and housing debts, including write off proposals where required Analyse data and ensure charges are accurately applied to accounts and invoiced Support investigations resultant from appeals, complaints, and enquiries and in the event of legal challenge, Judicial Review or Ombudsman Enquiry What we're looking for: Experience of working in a financial, accounting, or income service Knowledge and experience of using and interpreting data and customer accounts to provide advice Knowledge of housing legislation or debt recovery For more information or to process your application, please apply now!
May 18, 2026
Seasonal
Hourly rate: 14.13 Working hours: 37 Monday-Friday Location: Woodrow Centre, Redditch B98 7RY/ Hybrid 3 days Contract: 3 months Opus People Solutions are recruiting on behalf of Redditch Borough Council for a Charges Advisor to support the Housing Income department with the delivery of the service charging process to tenants and leaseholders. Responsibilities will include: Service charge administration related complaints and queries from customers ensuring that the customer experience is positive, professional and complaint, within set timescales Support the annual rent and service charge setting process to ensure that estimates and actuals are comprehensive and accurate With support and direction from Officers and Managers, you will be responsible for the collection and enforcement of former tenant charges and housing debts, including write off proposals where required Analyse data and ensure charges are accurately applied to accounts and invoiced Support investigations resultant from appeals, complaints, and enquiries and in the event of legal challenge, Judicial Review or Ombudsman Enquiry What we're looking for: Experience of working in a financial, accounting, or income service Knowledge and experience of using and interpreting data and customer accounts to provide advice Knowledge of housing legislation or debt recovery For more information or to process your application, please apply now!
