25 jobs found

Join Our Client South Gloucestershire Council as a One Stop Shop Customer Care Officer ! Are you passionate about delivering exceptional customer service and making a real difference in your community? Our client is seeking a dedicated One Stop Shop Customer Care Officer to join their vibrant team in Kingswood! This is a temporary, full-time position offering an hourly rate of £14.84 . About the Role: As a vital member of the Customer Services team, you will be the friendly face of the authority, assisting a diverse range of customers with their inquiries. Your role will be pivotal in resolving complex and challenging situations, ensuring that every individual receives the support they need, especially those who may be vulnerable. Your responsibilities will include: Resolving customer inquiries at the first point of contact. Gathering information and verifying supporting evidence. Updating computer records and advising on legislation-driven services such as Council Tax and Housing Benefits. Promoting digital inclusion by helping customers navigate self-service options. What We Are Looking For: To thrive in this role, you should meet the following essential criteria: A relevant qualification (e.g., NVQ Level 3 in Customer Service) or equivalent experience. Experience in a challenging front-line service delivery environment. Strong understanding of legislation, regulations, and codes of practice. Proficient IT skills, including familiarity with Microsoft Office, CRM systems, and other software. Initiative to research and resolve problems, with support from supervisors when needed. Ability to engage with a diverse range of customers and understand their specific needs. Excellent interpersonal skills and a customer-focused approach to service delivery. Strong written and numeracy skills for accurate assessments and calculations. Ability to handle confidential information sensitively and professionally. Desirable Attributes: General knowledge of the council's departments and services.Experience acting as an advocate on behalf of others. Why Join Us? Be part of an inclusive and supportive team dedicated to making a difference.Work in a dynamic environment where your contributions are valued.Gain valuable experience in public service and customer care. Inclusivity Matters: Our client is a disability-confident employer. We are committed to creating an inclusive and accessible recruitment process for candidates of all backgrounds and abilities. If you require reasonable adjustments at any stage, please let us know, and we will be happy to support you. Ready to Make an Impact? If you are enthusiastic about customer service and want to join a team that values your contributions, we would love to hear from you! Apply today to start your journey with us as a One Stop Shop Customer Care Officer and make a positive impact in your community! Apply Now! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser

Assistant Director - Finance £99,174 per annum, 37 hours per week 18 months fixed term contract Cirencester/ /Coleford/Witney/ Agile Working We are looking for an exceptional finance professional who will lead our finance and shared service provision for multiple councils and stakeholders, playing a pivotal role in shaping our future at Publica in the run up to Local Government Reorganisation (LGR). You will bring extensive experience and be highly skilled in strategic and transactional finance, and shared service provision incorporating Council Tax, Business Rates and Benefits Administration across councils and third parties, which will complement the strong technical expertise already in place across the organisation, and will be committed to delivering high-quality, value-driven services that leverage the best of both public and commercial environments. You will work directly with senior leaders, elected members and Board-level stakeholders, providing strategic advice and guidance to ensure we have robust governance arrangements, drive innovation, improve performance and shape long-term strategy within a complex and evolving environment. As part of the senior leadership team, you'll be trusted to challenge thinking, bring fresh ideas and shape the future of the finance and shared service provision, as well as representing Publica, its services and operating model in the Local Government Reorganisation (LGR) programmes for both Gloucestershire and Oxfordshire. As we enter this period of significant change in the Public Sector, you will also need to be a leader who can bring people together, create clarity and inspire confidence during this period of transformation and opportunity. This is a rare opportunity to combine strategic influence with hands-on leadership in a role that offers both visibility and genuine career-defining experience. Some of the key areas of responsibility and projects include: Driving the continued evolution and improvement of our shared services across our partnership Leading finance systems modernisation, including ERP transformation and automation initiatives Preparing services and people for the potential impact of LGR, and representing Publica and its operating model in LGR programmes across Gloucestershire and Oxfordshire Improving service performance, efficiency and customer experience across finance and other transactional services Providing strategic advice and guidance to the Board, senior leaders, and Council Section 151 Officers Leading multidisciplinary teams across finance, revenues & benefits, treasury and transactional services Embedding a culture of innovation, continuous improvement and high performance This role offers a unique combination of strategic influence, operational leadership and transformational impact, providing an outstanding opportunity for an ambitious leader looking to shape the future of public sector services. About you We are looking for a credible, commercially minded and forward-thinking finance leader who can operate confidently within a complex environment and build strong relationships across a wide range of stakeholders. You will bring: A recognised professional accountancy qualification (CCAB/CIPFA or equivalent) Significant senior-level finance leadership experience, preferably in the public sector Experience operating at executive, board or committee level A strong track record of leading transformation, improvement and change programmes Excellent stakeholder management and influencing skills The ability to balance strategic leadership with operational delivery A collaborative and resilient leadership style Strong commercial awareness and a focus on outcomes and continuous improvement Special conditions: Ability to travel BPSS This post designated as politically restricted in accordance with the Local Government and Housing Act 1989. Politically restricted post holders are restricted from canvassing on behalf of a political party or for a person who is, or seeks to be, a candidate for election to a local authority, the House of Commons, or the European Parliament. For more information about this role please see the Job Description/Person Specification. What can we do for you: Agile working allowing a mix of home and office working JNC Chief Officer Terms and Conditions, which includes 33 days paid annual leave (pro rata if you are working part time) plus bank holidays Two volunteering days off a year for you to support a charity of your choice Health cash plan giving you cash back on health, dental and eye care Pension scheme with a good employer contribution of up to 7% of your earnings Employee Assistance Programme 24/7, providing positive, preventative and supportive advice and counselling to deal with everyday events and issues Cycle to work scheme Salary sacrifice car lease scheme with significant tax and NI savings to be made on electric cars Generous sickness cover above statutory entitlements Additional income protection, covering 50% of your salary for potentially a further five years if you are unable to work due to sickness or injury Life assurance, currently four times your annual salary To apply for this position please click on "apply now" within this page and submit your CV and supporting statement. Please tell us about your skills, knowledge, qualifications, experience and how they meet the criteria listed above and in the job description/person specification. It's important that we're a good fit for each other, so let us know what's important to you and why you want to work for Publica Group Ltd. Your application will not be considered if you have not provided a supporting statement, in addition to your CV. You will be employed by Publica Group Ltd which was created by four partner Councils (West Oxfordshire District Council, Cotswold District Council, Cheltenham Borough Council and Forest of Dean District Council) to deliver more efficient and improved services. Publica is committed to meeting its statutory and moral duties to safeguard and promote the welfare of children, young people under 18 years of age and adults at risk who are the recipients of its services and/or activities. Publica is a unique place to work, established to transform the way local services are delivered, fundamentally rethinking the way our services are designed and delivered in a digital era, making us a customer-focused organisation driven by real user needs.

My high performing local authority is looking to recruit an Interim Head of Revenues and Benefits to lead and develop it's large team as well as overseeing the full scope of statutory Revenues and Benefits functions including Council Tax, Business Rates, Housing Benefits, Local Council Tax Support and the Council's Corporate Fraud Team. This is a senior leadership role with a strong focus on the Collection Fund, policy development and service transformation. The successful candidate will act as the Council's lead expert on Revenues and Benefits legislation, advising senior leadership and driving performance, compliance and financial stability across a large and complex service. The Role Lead and manage the Council's Revenues and Benefits service, overseeing c90 staff across multiple teams delivering Council Tax, Business Rates, Housing Benefits, Local Council Tax Support and Corporate Fraud. Take strategic responsibility for the Collection Fund, ensuring effective billing, collection and financial control across Council Tax and Business Rates. Oversee the administration and delivery of Housing Benefits and Local Council Tax Support, ensuring support is targeted to vulnerable residents and statutory requirements are met. Oversee the administration of discretionary schemes including housing payments and council tax 13a (1) (c) hardship payments and business rate reliefs. Ensure compliance with all relevant legislation, government policy and regulatory requirements across Revenues and Benefits services. Act as the Council's lead advisor to senior leadership, including the s151 Officer, on all Revenues and Benefits matters, strategy and performance. Lead on system re-procurement and digital transformation, ensuring systems support efficient, automated and customer-focused service delivery. Lead financial monitoring, forecasting and reporting, supporting budget management, audit requirements and government returns. Develop and embed performance frameworks to monitor productivity, mitigate risk, prevent fraud and drive continuous service improvement. Build and maintain strong internal and external partnerships, representing the Council at senior level and driving collaborative working. Promote a culture of continuous improvement, learning and innovation to enhance service delivery and resident outcomes. Deputise for senior leadership and contribute to corporate priorities, strategy and cross-council initiatives. Key Requirements Extensive experience operating at senior level within a Revenues and Benefits service in a local authority or similar environment. Strong expertise in Council Tax, Business Rates, Housing Benefits and income collection, including Collection Fund management. Proven experience leading large, multi-disciplinary teams and delivering high-performing services. Strong understanding of relevant legislation, regulation and government policy relating to Revenues and Benefits. Experience overseeing or leading system implementation or re-procurement within a Revenues and Benefits environment. Demonstrable experience improving collection rates, service performance and customer outcomes. Strong financial acumen with experience managing large budgets, forecasting and audit processes. Experience managing complex stakeholder relationships, including senior leadership, members and external partners. Excellent leadership, communication and strategic thinking skills. Ability to drive service transformation, innovation and continuous improvement. This is an interim role with a rate of £550 to £650 a day inside IR35. The role offers hybrid working arrangements with 1 day a month needed in the office.

About The RoleAssistant Director - Finance £99,174 per annum, 37 hours per week18 months fixed term contractCirencester/ /Coleford/Witney/ Agile WorkingWe are looking for an exceptional finance professional who will lead our finance and shared service provision for multiple councils and stakeholders, playing a pivotal role in shaping our future at Publica in the run up to Local Government Reorganisation (LGR).You will bring extensive experience and be highly skilled in strategic and transactional finance, and shared service provision incorporating Council Tax, Business Rates and Benefits Administration across councils and third parties, which will complement the strong technical expertise already in place across the organisation, and will be committed to delivering high-quality, value-driven services that leverage the best of both public and commercial environments.You will work directly with senior leaders, elected members and Board-level stakeholders, providing strategic advice and guidance to ensure we have robust governance arrangements, drive innovation, improve performance and shape long-term strategy within a complex and evolving environment. As part of the senior leadership team, you'll be trusted to challenge thinking, bring fresh ideas and shape the future of the finance and shared service provision, as well as representing Publica, its services and operating model in the Local Government Reorganisation (LGR) programmes for both Gloucestershire and Oxfordshire. As we enter this period of significant change in the Public Sector, you will also need to be a leader who can bring people together, create clarity and inspire confidence during this period of transformation and opportunity.This is a rare opportunity to combine strategic influence with hands-on leadership in a role that offers both visibility and genuine career-defining experience. Some of the key areas of responsibility and projects include: Driving the continued evolution and improvement of our shared services across our partnership Leading finance systems modernisation, including ERP transformation and automation initiatives Preparing services and people for the potential impact of LGR, and representing Publica and its operating model in LGR programmes across Gloucestershire and Oxfordshire Improving service performance, efficiency and customer experience across finance and other transactional services Providing strategic advice and guidance to the Board, senior leaders, and Council Section 151 Officers Leading multidisciplinary teams across finance, revenues & benefits, treasury and transactional services Embedding a culture of innovation, continuous improvement and high performance This role offers a unique combination of strategic influence, operational leadership and transformational impact, providing an outstanding opportunity for an ambitious leader looking to shape the future of public sector services. About you We are looking for a credible, commercially minded and forward-thinking finance leader who can operate confidently within a complex environment and build strong relationships across a wide range of stakeholders. You will bring: A recognised professional accountancy qualification (CCAB/CIPFA or equivalent) Significant senior-level finance leadership experience, preferably in the public sector Experience operating at executive, board or committee level A strong track record of leading transformation, improvement and change programmes Excellent stakeholder management and influencing skills The ability to balance strategic leadership with operational delivery A collaborative and resilient leadership style Strong commercial awareness and a focus on outcomes and continuous improvement Special conditions Ability to travel BPSS This post designated as politically restricted in accordance with the Local Government and Housing Act 1989. Politically restricted post holders are restricted from canvassing on behalf of a political party or for a person who is, or seeks to be, a candidate for election to a local authority, the House of Commons, or the European Parliament. For more information about this role please see the Job Description/Person Specification. Proposed shortlisting dates: 15th June - 16th June SLT Interview: 22nd June (In person) Stakeholder Interview: 26th June (shortlist from the initial SLT Interviews) To find out more information about our benefits and about our organisation please click the apply button which will redirect you to our careers page where you have all the details about this role.

Tenancy Relations Officer 2 Years Fixed Term Contracts / Secondment Opportunities Hackney is one of the most dynamic and progressive local authorities in the UK. We are a resilient, vibrant, and creative borough in the heart of London, with strong, diverse communities and a powerful set of shared values. Over the past twenty years, the Council has built up first-class services, outstanding public infrastructure, and a reputation for excellence, innovation, and ambition. We are leading the way on essential work such as our fight for equity in Hackney with a particular focus on becoming an actively anti-racist borough. But the work doesn't stop there, we are proactive in our approach to bringing fairness to all aspects of life including gender, neurodiversity and across the poverty divide. Our Benefits and Homeless Prevention Service has responsibility for all areas of homelessness; from rough sleeping to housing allocations as well as the assessment of Housing Benefit, Council Tax Reduction and the Here to Help Service. This innovative approach is helping us provide a more joined-up service and more focused support for those in Hackney that are at risk of homelessness. We are currently recruiting for a proactive and knowledgeable Tenancy Relations Officer dedicated to protecting tenants' rights and promoting private rented accommodation as a viable housing option. You will prevent homelessness among private sector households and support those in need of new housing solutions, with the aim of reducing reliance on temporary accommodation. You will also be involved in implementing the Renters Rights legislation, ensuring tenant protections are upheld while equipping landlords with the knowledge and training needed to meet their new responsibilities. You will work in close collaboration with enforcement teams, the voluntary sector, and key stakeholders at both London and national levels. Key responsibilities: Deliver a robust tenancy relations service to a diverse range of private sector stakeholders, including engaging proactively with tenants and landlords, and responding to enquiries, complaints, and correspondence Conduct comprehensive assessments of housing needs in accordance with the Homelessness Reduction Act 2017 and other relevant legislation. Undertake investigations and enforcement action including prosecutions, civil penalties and court applications. Maintain expert housing legislation knowledge, collaborate on policy delivery with Housing Strategy, and prevent homelessness by mediating disputes and protecting tenants Key knowledge and skills: High level knowledge of the private rented sector and of the issues relating to the acquisition of accommodation, including security of tenure, health and safety, housing standards, and housing benefit regulations Strong grasp of housing needs, legislation, and case law Knowledge of the Homelessness Reduction Act and private sector discharge duties Proven ability to investigate breaches and write enforcement reports Strong communication, analysis, and decision-making skills As a Council, our most outstanding asset is our staff, who are highly dedicated to serving our residents and committed to our goals as an organisation. If you want to work in a place where you can represent our values so we achieve the best for our residents, please click on the apply button below. We operate a fair and open anonymous selection process. Therefore, we do not accept supporting statements or CV's. To proceed with your application, you will need to create an account and submit your application. As part of the application process, you will need to complete a number of competency based questions. These questions allow you to demonstrate your suitability for the role and provide examples of your skills, knowledge and experience outlined in the job description. We understand the benefits of using AI in the workplace. However, if you are thinking of using this tool to submit your application, we ask you to think about what value it will add. AI tools tend to lack the personal touch and authenticity we value in candidates. We encourage you to showcase your unique knowledge and skills using your own voice. This post is subject to an Enhanced DBS Check This application process replaces a supporting statement. Prior to applying for a vacancy for a secondment opportunity, please liaise with your line manager and inform them of your interest in applying for the role. Closing date for applications : 10 June 2026 (22:59). Interview and assessment date: W/C 29 June 2026. We are also working towards our vision, which is to be a place for everyone; where residents and staff can be proud; a place that celebrates diversity and where everyone can feel valued, included and involved. In order to achieve this, we look for people who are: Proud; Ambitious; Pioneering; Open; Proactive; Inclusive. Hackney Council works to eradicate discrimination on the basis of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation. We also recognise that people can be disadvantaged by their social and economic circumstances, so we will also work to eliminate discrimination and disadvantage caused by social class. We also welcome those interested in flexible working. We particularly welcome applications from disabled people, as this group is currently under represented in our workforce. The Council has a dedicated employment support service (Hackney Works), which offers Hackney residents guidance in relation to applying for jobs. If you are thinking about applying for a job, please contact the Hackney Works team to find out what support is available:

Benefits Assessment Officer East London Hybrid Rate: £28.07 per hour (Umbrella) IR35 Status: Inside IR35 Initial Contract Length: 4 Months Start Date: ASAP Working Hours: 36 Hours per Week Role Summary This customer-focused role is centred on helping residents who are experiencing, or are at risk of, financial hardship by administering crisis payments, maximising household income, and providing long-term financial resilience support. You will work directly with residents, partner organisations, and internal teams to ensure vulnerable households receive timely financial assistance and access to wider support services, while also contributing to Housing Benefit and Council Tax Support processing where required. What You Will Do as a Benefits Assessment Officer - Process Crisis Support Payment and Housing Payment applications accurately and in line with council policies and procedures. - Assess urgent and vulnerable cases, making timely decisions and escalating safeguarding concerns where appropriate. - Contact residents to identify opportunities for income maximisation, including benefit entitlement checks, grant applications, and financial support options. - Provide practical advice to help residents reduce household expenditure, manage debts, and improve financial resilience. - Make referrals to internal services and external support agencies, including debt advice organisations and voluntary sector partners. - Process Housing Benefit and Council Tax Support claims and changes as required, ensuring compliance with legislation and performance targets. - Support debt prevention and recovery activities, promoting sustainable repayment arrangements and early intervention approaches. - Contribute to service improvement initiatives, identifying trends and helping develop more effective customer-focused processes. What You Will Need as a Benefits Assessment Officer - Previous experience working within Housing Benefit and Council Tax Support assessment within a local authority environment. - Strong knowledge of Housing Benefit legislation, Council Tax Support schemes, and welfare benefits. - Experience assessing claims, processing changes in circumstances, and managing benefit caseloads. - Knowledge of income maximisation, financial inclusion, debt prevention, or welfare support services. - Ability to manage a varied workload, prioritise urgent cases, and make sound decisions within policy and legislative frameworks. - Experience using benefits and case management systems within a local authority setting. What's On Offer - £28.07 per hour Umbrella. - Hybrid working arrangement with an East London Local Authority. - Opportunity to support vulnerable residents and make a positive impact within the community. - Initial 4-month contract with potential for extension. - Immediate start available. If you are an experienced Benefits Assessment Officer with a strong background in Housing Benefit and Council Tax Support administration, we would like to hear from you. Apply today or get in touch for a confidential discussion about this opportunity.

Revenues & Benefits Systems Officer Location: Surrey Rate: 28.80 per hour (Umbrella) Hours: Full-time, 36 hours per week Working Pattern: Monday to Friday Contract: Office-based initially, with potential for hybrid working following a successful induction period About the Role : An excellent opportunity has arisen for an experienced Benefits professional looking to take the next step in their career and move into a more technical, systems-focused role. We are seeking a Revenues & Benefits Systems Officer with significant experience in Housing Benefits and Council Tax Reduction administration who is ready to apply their operational expertise to the maintenance, development, and enhancement of a Revenues & Benefits system environment. This role is ideal for someone who understands Benefits assessment processes and legislation and is keen to develop specialist systems knowledge while supporting service delivery, compliance, and continuous improvement. Key Responsibilities Support the effective maintenance, development, and administration of the Revenues & Benefits system (Academy). Assist in delivering a high-quality systems support service that enables statutory and legal obligations to be met. Develop and maintain a detailed understanding of Academy functionality and system operations. Manage regular data updates and ensure reports are produced in line with business requirements. Support system testing, upgrades, enhancements, and the resolution of day-to-day system issues. Produce ad hoc reports and undertake system configuration changes as required. Assist with statutory returns, including subsidy work, and liaise with external auditors where necessary. Create, review, and maintain procedure manuals and system documentation. Provide advice and support to colleagues regarding system functionality, reporting, and upgrades. Work collaboratively with operational teams, IT colleagues, and external suppliers to maximise system performance and efficiency. About You To be successful in this role, you will have: Significant experience in Benefits assessment, including Housing Benefit and Council Tax Reduction. Strong knowledge of Benefits legislation, operational processes, and workflows. Excellent analytical and problem-solving skills. Good working knowledge of Microsoft Excel, including lookups, pivot tables, and data manipulation. The ability to communicate effectively with both technical and non-technical stakeholders. A proactive approach and a willingness to learn new systems and technical skills. Desirable ExperienceExperience or knowledge of any of the following would be advantageous: Academy Revenues & Benefits system QBF SQL CAKE / HBAP Quality Assurance processes Benefits Appeals End-of-Year processing Subsidy and statutory returns If you are an experienced Benefits professional looking to broaden your career into systems administration and development, we would love to hear from you.

Case Management Officer Ideally we are looking for someone who has experience in working in council tax, business rates, benefits or similar departments in a council. Salary: £25,947.47 per annum We are looking for a motivated, organised and customer-focused Council Tax Case Management Officer to join our Revenues team. This is an excellent opportunity for someone who enjoys problem-solving, working accurately with complex information and delivering a high-quality service to residents. You will play a key role in the administration, billing and case management of Council Tax accounts, ensuring decisions are made fairly, promptly and in line with legislation, policy and local procedures. In return, we offer the opportunity to work in a supportive team environment, develop your technical knowledge and build a rewarding career. We value excellent customer service, professional development and collaborative working. If you are looking for a role where you can make a difference, work with purpose and help deliver vital local services, we would welcome your application. About us PSPS (Public Sector Partnership Services) is a Local Authority Trading Company (LATCo) wholly owned by East Lindsey District Council, South Holland District Council and Boston Borough Council. We provide a range of professional services including HR & Payroll, Financial Services, Procurement & Contracts, ICT & Digital, Customer Contact, Revenues & Benefits, Health & Safety, and a range of Corporate Support services. Company culture At PSPS, we are driven by a clear mission: Together, we will provide high-quality professional services, achieving outstanding performance, satisfaction, and confidence for our customers, communities, and colleagues. We offer a vibrant, inclusive culture, generous pension, flexible hybrid working and career progression opportunities. Our teams enjoy regular events and recognition. What do I get in return? Local Government Pension Scheme- With Generous Employer Contributions, you can enjoy peace of mind knowing you re part of a scheme designed to provide financial security for life after work. Annual leave- Enjoy 26 days plus bank holidays and the option to purchase up to 5 days extra plus your birthday off, we also provide an option for you to flex when you take your bank holidays. Hybrid working- Coming together and learning from each other is important, through Hybrid working our employees can work from home and office, with a minimum of 2 days working in our offices per week Wellbeing Support, Advice and Guidance- Emotional guidance can be accessed via our Employee Assistance Program though an online portal or over the telephone Employee Benefits platform- Discounts at Highstreet retailers, days out, gifts, holidays and leisure discounts Employment policies- including gender neutral Family Parental leave policy and Time off provisions to support those special and also challenging moments in our employees lives Career progression- Opportunities for professional growth and development Want to find out more? View our corporate video Visit our website PSPS is an equal opportunities employer, we are committed to ensuring all recruitment processes are non-discriminatory and that no potential or current employee is treated unfairly and PSPS has also committed to be a Disability Confident employer. PSPS reserve the right to change the closing date, depending on application numbers. Interviews will be arranged when suitable candidates apply which may be prior to the closing date.

Join Our Client South Gloucestershire Council as a One Stop Shop Customer Care Officer ! Are you passionate about delivering exceptional customer service and making a real difference in your community? Our client is seeking a dedicated One Stop Shop Customer Care Officer to join their vibrant team in Kingswood! This is a temporary, full-time position offering an hourly rate of 14.84 . About the Role: As a vital member of the Customer Services team, you will be the friendly face of the authority, assisting a diverse range of customers with their inquiries. Your role will be pivotal in resolving complex and challenging situations, ensuring that every individual receives the support they need, especially those who may be vulnerable. Your responsibilities will include: Resolving customer inquiries at the first point of contact. Gathering information and verifying supporting evidence. Updating computer records and advising on legislation-driven services such as Council Tax and Housing Benefits. Promoting digital inclusion by helping customers navigate self-service options. What We Are Looking For: To thrive in this role, you should meet the following essential criteria: A relevant qualification (e.g., NVQ Level 3 in Customer Service) or equivalent experience. Experience in a challenging front-line service delivery environment. Strong understanding of legislation, regulations, and codes of practice. Proficient IT skills, including familiarity with Microsoft Office, CRM systems, and other software. Initiative to research and resolve problems, with support from supervisors when needed. Ability to engage with a diverse range of customers and understand their specific needs. Excellent interpersonal skills and a customer-focused approach to service delivery. Strong written and numeracy skills for accurate assessments and calculations. Ability to handle confidential information sensitively and professionally. Desirable Attributes: General knowledge of the council's departments and services. Experience acting as an advocate on behalf of others. Why Join Us? Be part of an inclusive and supportive team dedicated to making a difference. Work in a dynamic environment where your contributions are valued. Gain valuable experience in public service and customer care. Inclusivity Matters: Our client is a disability-confident employer. We are committed to creating an inclusive and accessible recruitment process for candidates of all backgrounds and abilities. If you require reasonable adjustments at any stage, please let us know, and we will be happy to support you. Ready to Make an Impact? If you are enthusiastic about customer service and want to join a team that values your contributions, we would love to hear from you! Apply today to start your journey with us as a One Stop Shop Customer Care Officer and make a positive impact in your community! Apply Now! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)

About the Role We are looking for a proactive and community-focused Community Enforcement Officer to join the Public Realm Enforcement Team. This is a varied and rewarding role where you will play a key part in maintaining the safety, cleanliness and quality of public spaces across the city. Working closely with residents, businesses, partner agencies and council departments, you will investigate complaints, enforce legislation, respond to environmental issues and help ensure public spaces remain welcoming and safe for everyone. Key Responsibilities Investigate and enforce environmental offences including littering, fly-tipping, waste management offences, illegal advertising and graffiti. Deal with abandoned, untaxed and nuisance vehicles. Undertake statutory duties relating to stray dogs, dog control and dog fouling enforcement. Enforce Public Spaces Protection Orders (PSPOs), byelaws and other legislation relating to streets and open spaces. Work with partner agencies to support coordinated responses relating to homelessness and unauthorised encampments. Act as a key point of contact between council departments regarding unauthorised encampments, carrying out welfare and needs assessments where required. Conduct patrols, investigations and evidence gathering activities. Prepare case files and support enforcement action in accordance with legislation and council policy. Assist in the delivery of evening and weekend operational cover when required. Contribute to service improvement, community safety initiatives and wider council objectives. Ideal Experience Experience within enforcement, environmental services, community safety, housing, neighbourhood management, public protection or regulatory services. Knowledge of relevant legislation and enforcement procedures. Strong investigation, problem-solving and communication skills. Experience working with members of the public and managing challenging situations professionally. Ability to work independently and make sound decisions. Experience preparing reports, evidence and case documentation would be advantageous. Why Apply? This is an excellent opportunity to work within a high-profile frontline service, helping to improve local communities and deliver positive outcomes for residents and visitors alike. Application Process If you wish to apply, please respond with: An up-to-date CV Your availability / notice period Your required rate

Debt Recovery Officer Brent Council Fox Morris Group are working to recruit a Debt Recovery Officer Hybrid 1-2 days in the office Knowledge (please specify all essential criteria): 1. Excellent verbal, written debt recovery negotiation skills. 2. Strong numerical, analytical, problem solving and decision-making skills. 3. Knowledge of what is important when delivering good customer service in a very diverse environment. 4. Knowledge of the debt recovery and enforcement process relating to at least one of the following: county and/or magistrates court. 1. The post holder is required to recover and enforce collection for debts including Council Tax (NEC) Sundry (Oracle Advanced Collections) and/or any debt recovery portfolio managed within the Council. 2. To recover all debts in an efficient and objective manner, giving absolute attention to the financial interests of the Council in terms of all revenue and debt streams, the Council s Debt Recovery policy. 3. Ensure that all debt is collected in accordance with prevailing legislation, case law and local policy. IF YOU WISH TO APPLY PLEASE RESPOND FIRSTLY WITH AN UP TO DATE CV, AVAILABILITY/ NOTICE PERIOD, THE ROLE YOU WOULD LIKE TO APPLY FOR & THE HOURLY RATE YOU REQUIRE. We do not hold CV s on file without first speaking.

Job Description: One of my local government clients is seeking a skilled Customer Hub Officer to join their front-line customer services team on a full-time basis. This hybrid role requires a motivated and adaptable individual to support residents across a variety of service areas, particularly housing benefit, council tax, and business rates, including support for specified and exempt accommodation schemes. Key Responsibilities: Provide accurate and timely information across a wide range of council services Handle customer enquiries via phone, email, and in person Promote and guide users on digital self-service platforms Manage cases to resolution using internal CRM systems Use systems such as Northgate Revenues & Benefits, Jadu CRM, and (email address removed) Essential Experience: Strong understanding of Housing Benefits , including: Specified accommodation Supported housing Accommodation-exempt schemes Knowledge of Council Tax , Business Rates , and Housing Advice Experience using local authority systems (e.g., Northgate, Jadu, (email address removed Familiarity with exempt and supported accommodation claims Person Specification: Proven background in customer service, ideally in the public sector Excellent communication, empathy, and problem-solving skills Proficient in using digital tools and CRM systems Able to work independently and as part of a team If interested in this role please send your CV to Lee-Jaun at Coyle Personnel Ltd.

About the role You will be responsible for collecting debt for the Council. The main purpose of the role: Assist the Debt Recovery Officer with the collection of outstanding debt. Specific duties and responsibilities The postholder will provide the duties below in relation to three main areas namely, Local Taxation, Housing Benefits Overpayments and Sundry Debt Recovery. Progress through the grade for the bar (25) will be based on sufficient knowledge of each area. The duties are: Control and reconciliation of the system. Provide assistance, advice and training (as required). Pursue the recovery of debts due in accordance with agreed procedures (Corporate Debt Policy). Responsible for responding to all customer enquiries, whether by email, phone or in person at reception and negotiating appropriate repayment arrangements. Responsible for working with external partner debt collection agency, ensuring prompt referral on ongoing liaison including Attachment of Earnings. Managing direct debits. Experience Has worked in a Local Government Environment.At least 1 year in Debt Management/Recovery. Has accounts receivable experience within a large multi-functional organisation. A working knowledge of CIVICA Financials.Dealing with Debt Recovery Agents/Solicitors. Debt Recovery Assistant Debt Recovery Assistant Debt Recovery Assistant Debt Recovery Assistant

Are you passionate about providing direct support to residents and preventing homelessness? Do you have a deep understanding of the welfare benefits system? Connect2Hackney, the internal talent team for the London Borough of Hackney, are recruiting for Hackney's vital Here To Help service for a dedicated and empathetic Benefits and Housing Needs Officer . This is a crucial role where you will be the first point of contact for residents struggling with their housing costs. You will take a holistic and hands-on approach, using your expertise to provide immediate financial relief while empowering residents to achieve long-term financial stability. You will manage a varied caseload, where every day brings a new challenge and a new opportunity to make a tangible difference in someone's life. About the Role As a Benefits and Housing Needs Officer, you will be responsible for both the specialist assessment of applications and the administrative processes that ensure our service runs efficiently. You will be expected to support approximately 10-15 residents a week. Your key responsibilities will include: Casework and Assessment: Contacting residents to understand their circumstances and decide on the best package of financial and non-financial support to help them. Assessing, awarding, and processing Discretionary Housing Payments (DHPs), using your discretion in line with internal guidance. Conducting comprehensive benefit checks with residents to identify underclaiming and maximise their income across benefits like Council Tax Reduction, Universal Credit, and Pension Credit. Working with residents to develop shared plans to sustain their tenancy, which may include advice on downsizing or increasing working hours. Triaging and Administration: Reviewing and triaging incoming applications daily, assigning them to the correct officer or work tray. Managing the shared team inbox and responding to resident queries, especially those relating to supermarket vouchers. Processing payments for cash support schemes using BACS transfers. Maintaining accurate and secure records on systems including Academy and Jigsaw. Collaboration and Support: Liaising with landlords, with resident consent, to prevent evictions. Working closely with colleagues across Here To Help and other services to ensure joined-up support for residents with complex needs. Writing clear, empathetic, and tailored decision letters that explain the support being offered. About You We are looking for a proactive and highly organised individual with a strong background in welfare benefits and a genuine desire to help people. You must be comfortable working both independently and collaboratively within a fast-paced team environment. To be successful, you will need: Essential Experience & Knowledge: A strong understanding of welfare benefits and the ability to spot opportunities for income maximisation. Experience assessing DHPs in line with policy and guidance. Proficiency in using benefits systems, including Academy, Comino, and Searchlight . Proven experience in an administrative or support role, preferably within a welfare or social care environment. Experience handling sensitive and confidential information with care and integrity. Skills and Abilities: Excellent written and verbal communication skills, with the ability to show sensitivity and empathy when dealing with people in challenging situations. The ability to remain calm and focused under pressure. Strong organisational skills with a keen attention to detail and the ability to manage multiple priorities efficiently. A collaborative, team-player attitude and a flexible approach to changing priorities. Commercial Services Trading Ltd is acting as an Employment Business in relation to this vacancy.

Council Tax Collection Officers (Hybrid) needed in Exeter, £14.13ph PAYE - Reference: Minimum 40% on site/office presence. This may vary to more onsite presence depending on the position. To collect Council Tax. To deal daily with queries received as a result of recovery action being taken on cases that have fallen into arrears click apply for full job details

Temporary Accommodation Officer About The Role Do you have experience in working with vulnerable people with complex needs in a Housing, Hostel or Supported Accommodation environment? We have a new Housing job opportunity where you will be working with a team of Housing professionals with the aim of supporting some of the districts most vulnerable adults to move on from temporary accommodation. You will be managing all temporary and emergency accommodation placements on behalf of Cotswold District Council. The role involves working closely with homeless clients in various emergency accommodation arrangements. The aim is to assist these individuals in accessing affordable housing options and ultimately reducing the time they spend in short-term accommodation. • You will be based primarily within one of our Hostels working intensively with homeless clients to enable them to access the full range of affordable housing options with the aim of reducing time spent in short term accommodation. • The role involves travel across our district to visit homelessness households in their temporary accommodation (including Hostels and various B&B s) with the aim of assisting them with maximising all of the housing options available to them to ensure that they are able to move on from temporary accommodation as soon as possible. • Create bespoke Tenancy Ready plans for each client and ensure that they have access to the appropriate support and resources to achieve this. • You will also take part in assisting the Temporary Accommodation Supervisor in ensuring that full risk assessments are carried out on each client before being offered a placement in Council managed accommodation. • Assist with the daily running of the homeless hostel s, ensure repairs are promptly reported to the Property Service Team and assist with ensuring H&S risk assessments are up to date and adhered to. What we are looking for Someone who values structure, confidentiality, and professionalism as much as they do empathy and support. You will be expected to handle sensitive personal information with the utmost discretion, in line with GDPR and safeguarding protocols. Maintaining client confidentiality is non-negotiable in this role. This role requires a strong understanding of professional boundaries and the ability to maintain them even in emotionally complex situations. This is a rewarding but demanding role ideal for someone who thrives on helping others in crisis, but who understands the importance of clear boundaries, resilience, and confidentiality. You will need resilience and adaptability as you will often work with people experiencing stress, crisis, or confrontation, so it is essential you can manage these situations calmly and confidently. Being emotionally resilient and understand how to support others without becoming personally involved or emotionally entangled. Teamwork is essential for this role to work effectively with colleagues and external agencies. Please note you will be based at the hostel 5 days a week and will need the ability to travel as required. For more information about this role please see the Job Description/Person Specification. You will need • GCSEs (5 A-Cs or equivalent, including Maths and English) • Experience of working in a Housing, Supported Housing or Homelessness focused service • Experience of working with vulnerable people and people with complex needs Special Conditions • Full UK Driving Licence with access to a vehicle for work purposes • DBS Check Publica is a unique place to work we are a local government organisation with a twist! Publica wants to transform the way local services are delivered. To help do this we have started to fundamentally rethink the way we design our services in the digital era so that Publica is a customer-focused organisation driven by real user needs. What can we do for you • Flexible working arrangements (depending on the role) • 27 days paid annual leave (pro rata if you are working part time) plus bank holidays and an extra two volunteering days off a year for you to support a charity of your choice • Health cash plan giving you cash back on health, dental and eye care • Pension scheme with a good employer contribution of 7% of your earnings • Employee Assistance Programme 24/7, providing positive, preventative and supportive advice and counselling to deal with everyday events and issues • Cycle to work scheme • Salary sacrifice car lease scheme with huge tax and NI savings to be made on electric cars • Access to digital financial advice (covering your pension scheme, mortgages and other finances) • Generous sickness cover above statutory entitlements • Additional income protection, covering 50% of your salary for potentially a further five years if you are unable to work due to sickness or injury • Life assurance, currently four times your annual salary • These are just a handful of the benefits that you can enjoy when you join us! To apply for this position please click on "apply now" within this page and submit your CV and supporting statement. Please tell us about your skills, knowledge, qualifications, experience and how they meet the criteria listed above and in the job description/person specification. It s important that we re a good fit for each other, so let us know what s important to you and why you want to work for Publica Group Ltd. Your application will not be considered if you have not provided a supporting statement, in addition to your CV. Accredited of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy/ies - Please state this within your covering statement or in a separate email. Our organisation is committed to safeguarding the welfare of vulnerable adults, young people and children. Safer recruitment practices are applied to all job vacancies. Safer recruitment practices are applied to all job vacancies. Successful candidates will be required to complete a pre-employment medical questionnaire; provide references; proof of identity; nationality and immigration status; three years employment or education history (if applicable) and, in some cases, verification of criminal record. About Us You will be employed by Publica Group Ltd which was created by four partner Councils (West Oxfordshire District Council, Cotswold District Council, Cheltenham Borough Council and Forest of Dean District Council) to deliver more efficient and improved services. Publica is a unique place to work, established to transform the way local services are delivered, fundamentally rethinking the way our services are designed and delivered in a digital era, making us a customer-focused organisation driven by real user needs.

Local Authority Benefits and Housing Needs Officer, North London Pay rate £220 per day Contract role, Local Authority Housing and Benefits We are recruiting for an experienced Benefits and Housing Needs Officer, in for a Local Authority in North London. About the Role As a Benefits and Housing Needs Officer, you will be responsible for both the specialist assessment of applications and the administrative processes that ensure our service runs efficiently. You will be expected to support approximately 10-15 residents a week. Your key responsibilities will include: Casework and Assessment: Contacting residents to understand their circumstances and decide on the best package of financial and non-financial support to help them. Assessing, awarding, and processing Discretionary Housing Payments (DHPs), using your discretion in line with internal guidance. Conducting comprehensive benefit checks with residents to identify underclaiming and maximise their income across benefits like Council Tax Reduction, Universal Credit, and Pension Credit. Working with residents to develop shared plans to sustain their tenancy, which may include advice on downsizing or increasing working hours About You We are looking for a proactive and highly organised individual with a strong background in welfare benefits and a genuine desire to help people. You must be comfortable working both independently and collaboratively within a fast-paced team environment. To be successful, you will need: Essential Experience & Knowledge: A strong understanding of welfare benefits and the ability to spot opportunities for income maximisation. Experience assessing DHPs in line with policy and guidance. Proficiency in using benefits systems, including Academy, Comino, and Searchlight. Proven experience in an administrative or support role, preferably within a welfare or social care environment. You will need to have experience in a similar level role in a Local Authority. Please get in touch for more information. This is an agency post and Pertemps can offer you:- A Dedicated consultant who has access to all roles across the UK and is available for you to speak to An easy registration process (all done online) Referral schemes and incentives Ongoing compliance managed for you Prompt and reliable payroll and lots more. Please contact Graham Leatham on or email for more information. We recruit across all areas of Housing, Public Sector, Planning and Local Government work. If you are experienced in this sector, and this isn't the role for you, contact us about other roles.

Our public sector client are looking for a Revenues Officer to join them on a temporary basis. This role will be fully remote role. You will work as part of the Revenues Billing Team, dealing with primary responsibility for the billing and collection of council tax. Update accounts and award discounts and exemptions in accordance with current legislation and Council policies. To accurately establish council tax liability including entitlement to discounts, reliefs and exemptions. Delivery of an effective and appropriate service to all service users, fairly and without discrimination. A minimum of 2-years Academy experience is essential and previous experience of using One EDMS would is desirable. Must be able to work independently to meet targets and deadlines.