245 jobs found

P2P Implementation Specialist A leading social housing provider based in London is seeking a P2P Implementation Specialist to support a key transformation programme. The organisation is committed to delivering high-quality, affordable housing and offers excellent flexibility, with predominantly remote working. This is a 6-month contract requiring a strong P2P professional with a keen eye for best practice to help optimise processes, systems, and controls. Responsibilities: Partner with operational managers to design and refine P2P data structures, including coding frameworks, approval work flows, and alignment with the Statement of Delegations Assess and enhance system functionality across works orders and maintenance contracts, implementing robust approval protocols and three-way matching to drive automation Develop and document exception processes for non-standard payments (e.g. non-PO invoices, one-off suppliers) Optimise system configuration within the test environment to support efficient, scalable P2P processes Lead User Acceptance Testing (UAT), including test script creation, coordination with operational teams, analysis of results, and development of training materials Requirements: Strong experience in Procure-to-Pay implementation and/or process improvement, with a clear understanding of financial controls and compliance Experience within housing, property, maintenance, repairs, or civil engineering is advantageous, but not essential Proven ability to design and optimise work flows (e.g. approval hierarchies, coding structures, exception handling) with a focus on efficiency and automation Strong stakeholder management skills, with the ability to engage effectively with both finance and non-finance teams If you are looking for your next opportunity and have the relevant experience, please apply as soon as possible. The process is moving quickly.

The Building Safety Manager (Operations) will oversee operational safety and compliance across higher-risk residential buildings, ensuring adherence to the Building Safety Act and related regulations. The role also involves leading resident engagement, managing a small technical team, and collaborating with internal and external stakeholders to support ongoing building safety improvements. Client Details A large resident-focused housing organisation is seeking a Building Safety Manager (Operations) to oversee safety and compliance across higher-risk residential buildings in London and the surrounding region. The role involves delivering Building Safety Act compliance, leading resident engagement, managing a small technical team, and working with key stakeholders to support building safety strategy and continuous improvement within a collaborative, professional environment. Description Lead on operational building safety compliance across an allocated portfolio of residential buildings Ensure buildings remain safe to occupy and compliant with current building safety legislation and regulatory requirements Oversee the operational delivery of building safety management activities in line with organisational policies, procedures, and statutory obligations Produce and maintain Building Safety Case Files and Building Safety Case Reports for allocated buildings Support the application and management process for Building Assessment Certificates with the Building Safety Regulator Carry out regular assessments of building safety risks, including fire, structural, and external wall system considerations Monitor maintenance, inspection, and testing activities to ensure ongoing compliance and effective risk management Lead on resident engagement activities relating to building safety, including meetings, walkabouts, surgeries, and consultation events Respond to building safety enquiries and complaints from residents, leaseholders, and stakeholders, ensuring appropriate resolutions are implemented Line manage and support a small team of Building Safety Technical Coordinators Manage and quality assure external consultants and contractor partners undertaking specialist surveys, assessments, and investigations Work collaboratively with operational, compliance, development, asset management, and housing teams on all building safety matters Support the creation and maintenance of the "golden thread" of building information across allocated buildings Assist with mandatory occurrence reporting processes and ongoing updates to building safety documentation Support the management of operational building safety budgets and service charge-related information Ensure all building safety records, systems, and documentation remain accurate, compliant, and accessible Identify and escalate operational building safety risks and compliance concerns appropriately Contribute to the continuous improvement of building safety processes, resident communication, and operational service delivery Travel across London and the surrounding region to carry out inspections, meetings, and stakeholder engagement activities Work within a hybrid structure consisting of home working, office attendance, and site inspections Profile Proven experience working within Building Safety, Fire Safety, Compliance, or Asset Management within a residential housing or property environment Strong understanding of the Building Safety Act and associated building safety regulations and guidance Experience producing Building Safety Case Reports, risk assessments, and operational compliance documentation Strong knowledge of fire safety, structural safety, external wall systems, and remediation processes Experience managing consultants, contractors, and specialist technical service providers Previous experience line managing or mentoring technical teams Ability to manage complex compliance activities across a varied residential portfolio Strong understanding of building construction methods, risk management principles, and compliance frameworks Experience engaging effectively with residents, leaseholders, regulators, contractors, and internal stakeholders Excellent written and verbal communication skills with the ability to explain technical information clearly Strong organisational skills with the ability to prioritise workload and manage multiple projects simultaneously Experience contributing to resident engagement and customer-focused service delivery initiatives Financial and commercial awareness with an understanding of budget management and value-for-money principles Competent in the use of Microsoft Office and relevant compliance or asset management systems Relevant Building Safety qualification or working towards a qualification is desirable Membership of a relevant professional body or working towards membership is desirable Demonstrable commitment to continuous professional development Full UK Driving Licence is desirable Job Offer Opportunity to join a well-established and resident-focused housing organisation Hybrid working structure combining home working, office attendance, and site inspections Exposure to complex and high-profile residential building safety projects Opportunity to directly influence resident safety, compliance standards, and operational delivery Collaborative working environment alongside experienced building safety and compliance professionals Strong commitment to professional development and continuous learning Stable and structured organisation with strong operational support systems Opportunity to contribute to long-term building safety strategy and service improvement initiatives Work within an organisation committed to delivering safe, secure, and affordable homes 57K- 68K salary depending on experience

Temporary Letting Officer job in Telford offering an immediate start Temporary Letting Officer - Telford Based in Telford, offering an immediate start, a strong customer service focus, and a competitive £14-£16 hourly rate. Your new company You will be joining a dedicated and professional team within the public sector, supporting essential housing services for the local community. This temporary role is based in Telford and offers an immediate start for an experienced administrator or housing professional looking to make a meaningful impact. Your new role As a Temporary Letting Officer, you will support the delivery of an efficient and customer-centric lettings service. You will manage tenancy enquiries, provide frontline communication support, and ensure all administrative processes are completed accurately.Key responsibilities include: Excellent customer service skills to manage a busy email inbox and phone line. Excellent record-keeping skills and strong attention to detail. Experience using SharePoint and Microsoft packages such as Outlook. Excellent organisational skills. Your day-to-day duties will include: Managing emails within the lettings inbox and covering incoming phone lines. Dealing with allocation and termination of tenancy queries. Saving documents to the appropriate folders and maintaining accurate records. Processing tenancy terminations in the housing system. Advertising available properties on the choice-based lettings system. Potential development to support property allocations as experience grows. What you'll need to succeed Experience within housing, lettings, or a busy administrative environment. Strong communication skills with the ability to handle sensitive enquiries. Confidence using IT systems, including SharePoint. High levels of accuracy and strong organisational skills. A proactive approach and commitment to excellent customer service. What you'll get in return Competitive hourly rate of £14.00 - £16.00 per hour, dependent on experience. Weekly pay through Hays. Ongoing support from a dedicated recruitment consultant. Opportunity to gain valuable experience within the housing sector. Potential for extension based on service needs. #

Resident Liaison Officer (Construction Projects) Location: Surrey Hours: Monday to Friday, 8:00am - 5:00pm Contract: Permanent (full-time, site-based) We are working with a reputable construction company delivering large-scale building projects who are looking to appoint a Resident Liaison Officer to join their team on a permanent basis. This is a fully site-based role due to the nature of the work, so applicants must be able to commute to site daily (car driver preferred). Salary is paying up to 35,000 + package (depending on experience) The Role You will play a key role in supporting on-site project teams while acting as a central point of contact for residents and stakeholders. The position requires strong organisation, communication, and coordination skills to ensure projects run smoothly and residents are kept informed throughout. Key Responsibilities Maintain accurate project records, communication logs, and documentation systems Draft clear and professional correspondence to residents and stakeholders Prepare and distribute bulk communications regarding surveys, appointments, and scheduled works Manage incoming calls and arrange appointments efficiently Engage directly with residents to understand and manage individual needs and expectations Organise and schedule property surveys and access appointments Track and manage appointments, ensuring compliance with site access and security procedures Record, monitor, and report on issues raised by residents, ensuring timely resolution Work collaboratively with site teams to resolve issues and suggest improvements Ensure all processes are carried out in line with health and safety regulations Escalate complex or unresolved matters to senior team members where appropriate Accurately update internal systems with deliveries and ensure supporting documentation is shared with relevant teams Record weekly stock data following site audits and submit to head office Monitor internal task alerts and follow up to ensure actions are completed on time Carry out right-to-work checks for subcontractors in line with compliance requirements Maintain and update site identification records for operatives Collect and track resident satisfaction feedback Work with the project team to review feedback and improve overall service delivery Skills & Experience Strong written and verbal communication skills Previous experience in a customer-facing or liaison role, ideally within construction, housing, or property environments Ability to manage expectations and handle queries in a professional and calm manner Highly organised with strong attention to detail Able to prioritise workload effectively in a fast-paced environment Confident working on-site alongside operational teams Full UK driving licence and access to a vehicle preferred Proficient in Microsoft Office (Word, Excel, Outlook) Experience using document management or project systems (e.g. SharePoint or similar platforms)

Resident Liaison Officer (Construction Projects) Location: Surrey Hours: Monday to Friday, 8:00am - 5:00pm Contract: Permanent (full-time, site-based) We are working with a reputable construction company delivering large-scale building projects who are looking to appoint a Resident Liaison Officer to join their team on a permanent basis. This is a fully site-based role due to the nature of the work, so applicants must be able to commute to site daily (car driver preferred). Salary is paying up to 35,000 + package (depending on experience) The Role You will play a key role in supporting on-site project teams while acting as a central point of contact for residents and stakeholders. The position requires strong organisation, communication, and coordination skills to ensure projects run smoothly and residents are kept informed throughout. Key Responsibilities Maintain accurate project records, communication logs, and documentation systems Draft clear and professional correspondence to residents and stakeholders Prepare and distribute bulk communications regarding surveys, appointments, and scheduled works Manage incoming calls and arrange appointments efficiently Engage directly with residents to understand and manage individual needs and expectations Organise and schedule property surveys and access appointments Track and manage appointments, ensuring compliance with site access and security procedures Record, monitor, and report on issues raised by residents, ensuring timely resolution Work collaboratively with site teams to resolve issues and suggest improvements Ensure all processes are carried out in line with health and safety regulations Escalate complex or unresolved matters to senior team members where appropriate Accurately update internal systems with deliveries and ensure supporting documentation is shared with relevant teams Record weekly stock data following site audits and submit to head office Monitor internal task alerts and follow up to ensure actions are completed on time Carry out right-to-work checks for subcontractors in line with compliance requirements Maintain and update site identification records for operatives Collect and track resident satisfaction feedback Work with the project team to review feedback and improve overall service delivery Skills & Experience Strong written and verbal communication skills Previous experience in a customer-facing or liaison role, ideally within construction, housing, or property environments Ability to manage expectations and handle queries in a professional and calm manner Highly organised with strong attention to detail Able to prioritise workload effectively in a fast-paced environment Confident working on-site alongside operational teams Full UK driving licence and access to a vehicle preferred Proficient in Microsoft Office (Word, Excel, Outlook) Experience using document management or project systems (e.g. SharePoint or similar platforms)

About Ability Housing Ability Housing is a not-for-profit organisation dedicated to providing high-quality, accessible, and sustainable homes for people who need them. We focus on enabling independence and improving quality of life, and we are proud of the positive impact our properties have in communities across the South of England. As we continue to invest in and maintain safe, modern, and energy-efficient homes, we are looking for a skilled Building Surveyor to join our friendly and purpose-driven team. The Role As a Building Surveyor at Ability Housing, you ll play a key part in managing the condition, safety, and ongoing improvement of our property portfolio. You will: Carry out property inspections, stock condition surveys, and diagnostic assessments Produce clear technical reports and specifications for repairs, planned works, and adaptations Manage contractors, oversee works on site, and ensure compliance with regulations and internal standards Support residents by resolving property issues and providing professional advice Contribute to planned maintenance programmes and sustainability initiatives Ensure health and safety, compliance, and quality assurance across all projects Ensure expedient and cost effective Void turn around This is a fantastic opportunity for someone who enjoys a mix of technical work, problem-solving, and making a genuine difference to residents lives. About You Must have/essential : A full driving licence is essential, as frequent travel between sites will be required. Professionally qualified or working towards a relevant surveying qualification (e.g., RICS, CIOB) Experienced in property maintenance, building surveying, or construction within social housing or a similar environment Experience in Void and plan work We re looking for someone who is: Confident producing technical specifications, reports, and costings Knowledgeable in building pathology, construction legislation, and health & safety Customer-focused, organised, and able to manage multiple priorities A strong communicator who works well with colleagues, contractors, and residents What We Offer Competitive salary and generous benefits package 25+ days annual leave plus bank holidays Flexible working arrangements Pension scheme Training and professional development support A supportive, inclusive, and values-led working culture The chance to make a real difference every day How to Apply If you re passionate about delivering high-quality homes and want to be part of an organisation that cares deeply about its team and its residents, we d love to hear from you. Location: Hybrid across our housing portfolio, head office base in Staines

Fire Risk Assessor Hybrid Working Excellent Career Development There are plenty of Fire Risk Assessor roles on the market. Very few offer the chance to join a growing consultancy where fire safety is a respected and expanding service line, your work is genuinely valued and your development is actively supported. Our client is a well-established multidisciplinary property consultancy founded over two decades ago, providing building surveying, asset management, project management, health and safety, sustainability, and fire safety services to clients across the public sector. Their client base includes social housing providers, education and healthcare organisations, with a strong reputation for delivering practical, high-quality advice and building long-term client relationships. Due to continued growth and a strong pipeline of work, they are looking to appoint a Fire Risk Assessor to join their expanding North East team. You will join a close-knit team of four Fire Risk Assessors, led by an experienced Director who takes a hands-on approach to mentoring and development. Whether you are an established assessor or someone with a solid Level 3 qualification and the drive to progress, the business is known for investing in people who show initiative, curiosity and ambition. The workload is already in place, the team is growing, and there is a clear commitment to helping staff develop their technical capability and work towards chartered or higher professional status. This is a hybrid position with a flexible working pattern combining site visits, office collaboration and home working. Key Responsibilities Conduct Fire Risk Assessments in accordance with current legislation and guidance Undertake compartmentation surveys and fire door inspections Produce clear, practical and technically robust reports Provide expert advice under the Regulatory Reform (Fire Safety) Order 2005, Fire Safety Act 2021 and Building Safety Act Advise clients on remedial actions and compliance strategies Support and mentor less experienced colleagues Contribute to in-house training and technical development sessions Build and maintain strong client relationships Head Office: Newcastle upon Tyne Candidates should be based within reasonable commuting distance of Newcastle, as proximity to the North East client base is an important consideration. Who We re Looking For This opportunity is ideal for a Fire Risk Assessor who enjoys residential work, wants to broaden their technical expertise in areas such as fire doors and compartmentation, and values working in a consultancy where development is taken seriously. It would particularly suit someone who is ambitious, technically curious and motivated by the prospect of growing with a business that has a strong reputation and a healthy workload. Interested? For a confidential discussion or to apply, please contact Alex Parsons at 1st Select.

Personal Assistant Fawkes & Reece are currently recruiting for a Personal Assistant to support the Construction Director of a leading UK housebuilder. This is an excellent opportunity to join a well-established residential developer in a key support role within a busy construction environment. Our client is one of the UK's leading residential developers, delivering high-quality housing developments the midlands and south. They have an excellent reputation within the industry and offer long-term opportunities for career progression. About the role of Personal Assistant Permanent position Based in the Midlands Full-time office-based role with occasional site visits Supporting the Construction Director across multiple residential developments This is a pivotal position requiring strong organisational ability, excellent communication skills and a proactive approach to administration within a fast-paced construction setting. Responsibilities for Personal Assistant Managing the Construction Director's diary and scheduling meetings Coordinating travel arrangements and accommodation where required Preparing meeting packs Taking minutes and distributing actions from meetings Managing correspondence, emails and telephone enquiries Maintaining project and departmental documentation Liaising with internal departments, site teams and external stakeholders Monitoring deadlines and ensuring actions are completed on time Supporting with departmental administration and reporting requirements Requirements Personal Assistant Previous experience as a Personal Assistant, Executive Assistant or Senior Administrator Strong organisational and time-management skills Excellent communication skills, both written and verbal Proficient in Microsoft Office including Outlook, Excel, Word and PowerPoint Ability to manage confidential information in a professional manner Experience within construction, housebuilding or property would be advantageous Full UK driving licence preferred What's on offer for Personal Assistant Competitive salary Company bonus scheme Car allowance Pension contribution Annual leave entitlement plus bank holidays Long-term career progression within a successful national business If you're interested in the position of Personal Assistant, please apply with your latest CV or get in touch with the Northampton office on (phone number removed) for a confidential discussion.

Our client is a well-established construction and property services business delivering refurbishment, capital works, planned maintenance, and retrofit projects across London and the South East. They work closely with public sector clients including local authorities, housing associations, and public procurement frameworks, delivering high-quality schemes within occupied environments. Due to continued growth and an expanding pipeline of opportunities, our client is looking to appoint a Business Development Manager to support the continued development of new and existing client relationships across the public sector. This is an excellent opportunity for a commercially minded construction professional with strong relationship-building skills and experience within construction, refurbishment, or capital works environments. The Role The Business Development Manager will play a key role in identifying opportunities, supporting tender submissions, and strengthening relationships with public sector clients and framework partners. Key responsibilities will include: Developing and maintaining relationships with local authorities, housing associations, and public sector clients Identifying new business opportunities across refurbishment, planned maintenance, and capital works sectors Supporting the review and coordination of tender opportunities and framework submissions Working closely with operational and pre-construction teams to support bid processes Attending client meetings, networking events, and industry functions Monitoring procurement portals and public sector opportunities Assisting with presentations, proposals, and client engagement strategies Maintaining strong market awareness and competitor knowledge Supporting long-term business growth strategies and pipeline development Building and managing relationships with consultants, supply chain partners, and stakeholders Requirements Previous experience within a Business Development role within the construction industry Understanding of refurbishment, capital works, or planned maintenance packages preferred Experience working with public sector clients such as local authorities or housing associations Good understanding of public procurement and tender processes Experience reviewing and supporting tender submissions Strong relationship-building and communication skills Commercially aware with a proactive and professional approach Ability to manage multiple opportunities and priorities effectively Full UK driving licence preferred What s on Offer Opportunity to join a growing and well-respected business Exposure to long-term public sector frameworks and projects Career progression and development opportunities Collaborative and supportive working environment Competitive salary, bonus potential, and benefits package

Multi Trade Operative (Damp & Mould) West London Perm Role - £36-38k Package Job Title: Multi Trader (Damp & Mould Operative) Location: West London Salary: £36-38k per annum Company Van & Fuel Card Job Type: Permanent, Full-Time My Client is a leading provider of property maintenance and retrofit services, delivering high-quality solutions across social housing and residential sectors. With a strong focus on customer satisfaction, safety, and sustainability, we are expanding our team and looking for a skilled Damp & Mould Operative to join us. The Role As a Multi Trade Operative you will play a vital role in diagnosing, treating, and preventing damp and mould issues within residential properties. You will ensure homes are safe, compliant, and maintained to the highest standards. Key Responsibilities Carry out inspections to identify causes of damp and mould (e.g. condensation, penetrating damp, leaks) Undertake remedial works including mould treatment, stain blocking, ventilation improvements, and minor repairs Apply anti-mould coatings and damp-proofing treatments Work in occupied properties, ensuring minimal disruption to residents Provide clear advice to tenants on preventing damp and mould recurrence Complete all works in line with health & safety regulations and company standards Accurately record job details and maintain documentation Requirements Must Have NVQ or C&G Level 3 in Painting & Decorating Good knowledge of damp causes and remedial techniques Experience in social housing or residential environments preferred Ability to carry out minor multi-trade repairs (e.g. plastering, painting, basic carpentry) Strong customer service skills and ability to work in occupied homes Full UK driving licence (essential) What We Offer Competitive salary of up to £38k Company van and fuel card provided Permanent, secure role with a growing organisation Opportunities for training and career progression Supportive and professional working environment How to Apply If you are an experienced Multi Trade Operative with large Damp & Mould knowledge looking to join a reputable and growing company, we d love to hear from you. Apply today or send your CV directly to (url removed)

Job Title: Fire & Security Systems Engineer Location : Redditch Salary: Starting at 35k - 40k per annum (depending on experience) Job Type: Permanent, Full Time The Company: Jackson Fire & Security is rapidly expanding its operations across the UK, making this an exciting time to join a company with consistent demand for its fire and security solutions. We operate across a wide range of sectors, including education, social housing, property management, and retail, delivering everything from basic fire extinguishers to large-scale commercial fire and security installations. Working for Jackson Fire & Security, you will be a highly organised and proactive individual with a strong sense of responsibility and professionalism. This is a field-based, lone-working role, offered on a full-time, permanent basis. The role is predominantly Monday to Friday, 8:00am to 5:00pm; however, a degree of flexibility is required to support the operational needs of the business and ensure excellent service delivery to our customers. Please note: only local candidates will be considered for this position, and no overnight stays or overnight travel are required as part of the role. About the Role: As a Fire & Security Engineer, you will be responsible for installing and maintaining a wide range of fire and security systems while continuously developing your knowledge across different technologies. Your workdays will be dynamic and varied. One day, you may be installing fire extinguishers; the next, servicing a large commercial fire detection or intruder alarm system. No two days are the same. No matter the task, you will always act as a representative of the business, recognising the importance of delivering exceptional customer service and maintaining high professional standards at all times. This role involves lone working, with daily reporting directly to your manager. You will take ownership of your workload, tackle exciting technical challenges, and play a vital part in protecting people, property, and assets. Your impact goes beyond fixing systems-you will be helping to safeguard lives and provide peace of mind to customers every day. Person Specification: Proven experience working with fire and/or security systems, including the installation, maintenance, and fault-finding of: Fire alarm systems, access control systems, intruder alarms, CCTV systems, Fire extinguishers (Further training will be provided where required) A full UK driving licence Strong communication skills, with the ability to interact professionally with customers, both face-to-face and over the telephone A can-do attitude, with customer service always treated as a top priority The ability to build and maintain strong working relationships with clients Highly self-motivated, capable of working independently and delivering work to the highest standards A hard-working and reliable approach to all tasks Ability to manage your own workload effectively with minimal supervision Please note due to the nature of the role, successful applicants will be subject to security screening in accordance with BS7858. The Benefits: Starting salary of 35k to 40k (dependent on experience) plus bonus with potential OTE of 45,000+ 25 days annual leave plus Bank Holidays Additional day off for your birthday Continuous ongoing training and development opportunities Clear opportunities for progression within the organisation Company pension scheme Laptop, work phone, uniform, and company vehicle and tools provided Regular recognition and performance reviews with your manager More About Us: Jackson Fire & Security is a family run business and one of the leading independent fire and security solutions providers operating nationally. We've grown steadily since we formed in 1991 and we're now one of the most respected solutions led companies operating in the field. We are committed to promoting diversity and inclusion in the workplace. We believe that a diverse and inclusive workforce enhances our ability to meet the needs of our clients and fosters a positive and collaborative work environment. We welcome applications from individuals of all backgrounds, regardless of race, ethnicity, gender, sexual orientation, gender identity, age, religion, disability, or any other characteristic. Our hiring decisions are based on merit, qualifications, and business needs. We strive to create an inclusive culture where all employees feel valued and respected. As an equal opportunities employer, we actively encourage candidates from underrepresented groups to apply. Candidates with the relevant experience or job title of; Fire Alarm Systems Engineer, Security Systems Engineer, Infrastructure Engineer, IT Infrastructure Systems Engineer, Technical Systems Engineer, may also be considered for this role.

At MSV Housing we're committed to making sure our customers have good quality safe homes. We are seeking a Housing Disrepair & Property Litigation Solicitor to lead the management and defence of disrepair claims, ensuring compliance with statutory obligations and protecting our residents and assets. You will provide expert legal support on property access matters, enabling essential inspections and works to meet safety standards. Working autonomously, you'll collaborate with Asset Operations teams to identify trends, reduce risk and drive continuous improvement. This role offers the opportunity to shape asset management through strategic legal insight while maintaining a strong customer focus. In addition, we are looking for candidates that have a passion to advocate on behalf of people and communities. What do our Housing Disrepair Solicitor do; Manage a varied caseload of housing disrepair claims from start to resolution, ensuring compliance with legal protocols and delivering strong outcomes for the organisation. Identify and mitigate litigation risks, developing strategies to reduce claim volumes and overall legal costs. Provide expert legal advice on complex cases, acting as a strategic advisor to support asset management, repairs and service improvement. Represent the organisation in court and lead on securing legal access to properties for essential inspections, repairs and safety compliance. Drive continuous improvement by analysing litigation trends, refining disrepair processes and ensuring compliance with evolving legislation and regulatory standards. What we are looking for; Qualified Solicitor (2+ years PQE) with strong expertise in housing disrepair and litigation, underpinned by excellent knowledge of relevant legislation and civil procedure. Proven experience managing complex, high-volume caseloads, including drafting legal documents and representing cases through to court. Strong understanding of social housing frameworks, including the Landlord & Tenant Act, Awaab's Law and the Social Housing (Regulation) Act 2023. Ability to work independently while collaborating effectively with multi-disciplinary teams, providing clear and practical legal advice to non-legal colleagues. Excellent communication, negotiation and analytical skills, with experience using case management systems and a commitment to continuous professional development and high ethical standards. We offer a range of great benefits including: Flexibility on where you work with home working kit provided 33 days holiday per year plus bank holidays, and a holiday a buy scheme. Company pension scheme with up to 10% matched contributions Company funded access to a health cash plan, where you can claim back costs of everyday health treatments such as optical, dental and much more. Enhanced sick pay with up to 3 months full pay and 3 months half pay Health and Wellbeing Support including an employee assistance programme, free counselling, mental health first aiders and numerous wellbeing initiatives Life assurance subject to being a member of our company pension scheme. Learning and development to support you to develop the skills you need to fulfil your role and progress in your career Commitment to Equality and Inclusion with employee network groups covering anti-racism, LGBTQ+, disability and long-term health conditions, carers, and menopause. MSV are committed to Equality and Inclusion all applications are scored against the essential criteria of the role; however, we encourage candidates to submit an ammonised CV if they can do so. MSV are also committed to supporting you to balance work and life, including with any caring or parental responsibilities you might have, and have a range of flexible working options and wellbeing support available to all colleagues to facilitate this. For more information about the role please visit our careers page where you will find a candidate pack and apply for the role. If you wish to discuss the roles informally, please contact Gareth Eadsforth, Director of Asset Operations on . Interview dates are to be confirmed, interviews will be carried out throughout the recruitment process and the role closed if a suitable candidate is found. Therefore, we strongly recommend candidates to apply early. We're passionate about inclusion and we'd love to hear from people from diverse backgrounds for this role. If you are not sure whether you meet our requirements for this role, but want to apply. Go ahead. We will decide whether or not you are what we are looking for.

Building Surveyor- Reactive Maintenance 6-month contract- £33- £37 per hour umbrella Your New Company Join a forward-thinking local authority, where the Property Services team plays a vital role in maintaining and improving a diverse portfolio of over 3,000 housing units and a range of corporate, commercial, and community assets. The team is committed to delivering high-quality services that directly benefit residents and the wider community. Your New Role As a Building Surveyor, you'll be responsible for diagnosing and specifying day-to-day repairs, conducting stock condition and measured surveys, and managing contractors to ensure work is completed efficiently and to a high standard. You'll work closely with the Senior Building Surveyor and use your expertise to advise on legislation, health & safety compliance, and cost control, while maintaining accurate records and communicating effectively with clients and residents. What You'll Need to Succeed Proven experience in housing maintenance within a Local Authority HRA experience Strong knowledge of building construction, pathology, and legislation Practical surveying skills and familiarity with health & safety regulations Ability to manage contractors and resolve disputes Commercial awareness and cost control capabilities Proficiency in Microsoft Office and surveying software Excellent planning, organisation, and communication skills Full valid Driving Licence with access to a car An HNC in Construction would be preferred What You'll Get in Return A flexible working schedule (Monday to Friday, 37 hours per week) 6 month temporary contract The opportunity to make a meaningful impact in your local community A supportive team environment with professional development opportunities Competitive salary and benefits package A varied and engaging workload across residential and commercial properties What you need to do now If you're interested in this role or know someone you would like to refer, click 'apply now' to forward an up-to-date copy of your CV, or call me on If this job isn't quite right for you, but you are looking for a new position, please contact me for a confidential discussion about your career. #

CLC, part of Axis CLC, is a national maintenance and refurbishment provider with over 1,000 employees and 13 UK offices. We support clients across the healthcare, defence, leisure, heritage, commercial and education sectors, delivering essential building services. As part of the Axis CLC group, backed by over 110 years of combined experience across the organisation, we offer responsive repairs, planned maintenance, compliance, decarbonisation and refurbishment solutions nationwide. We are recruiting several experienced and versatile Multi trade Operatives to support our long-term partnership with Amey delivering planned repair and maintenance on family housing on military facilities in East and East Anglia. In this role, you ll help deliver planned repairs and maintenance across thousands of homes ensuring residents live in properties that are safe, comfortable and well?maintained. You ll be supported by modern digital systems that keep work flowing efficiently and give you everything you need to deliver a first?class service. Key Responsibilities Undertake plumbing repairs and minor installations Perform carpentry duties including repairs and basic joinery Support with a broad range of general property maintenance duties Work effectively both independently and within a team Ensure all work meets safety, quality and customer service standards Essential Skills & Experience Working knowledge of plumbing and carpentry Ability to diagnose faults and deliver effective repairs Good problem-solving skills and strong attention to detail Experience working in occupied and void properties Familiar with PDA usage Additional trade qualifications Additional Requirements NVQ or City & Guilds Level 2 (ideally) Valid UK driving licence DBS and SC checked (or willingness to undertake) Eligible to work in the UK (proof required) Professional, customer-focused presentation What We Offer Competitive salary Company vehicle and fuel card (business use) Pension and life assurance 23 days holiday + bank holidays Perkbox (free coffees, cinema tickets, discounts & more) £2000 refer-a-friend bonus after the referee passes probation Opportunities for development and progression across Axis CLC Why Axis CLC? Joining Axis CLC means being part of a national organisation that delivers essential services across housing, education, healthcare, defence and commercial property. You ll be joining a team that values reliability, quality and social impact, offering long-term stability, meaningful work and genuine opportunities to grow and progress in your career. Our Commitment to Inclusion Many faces, one Axis CLC . We value diversity and are proud to be an equal-opportunity employer. If you need any adjustments during the hiring process, please let us know.

Customer Service Manager - Social Housing Repairs & Maintenance Based in Hemel Hempstead Full-Time, Permanent position Salary: 47k We are currently working in partnership with a leading contractor within the Social Housing sector to recruit an experienced and customer-focused Customer Experience Manager to join their growing team based in Hemel Hempstead. This is an excellent opportunity for an experienced customer experience professional to play a key role within a fast-paced repairs, maintenance, and retrofit environment. The successful candidate will be responsible for driving customer satisfaction, service improvement, and resident engagement across responsive repairs, planned maintenance, and refurbishment programmes. As the Customer Experience Manager, you will lead the delivery of a high-quality customer journey for residents and clients, ensuring services are delivered in line with contractual obligations, customer expectations, and operational KPIs. You will act as a key escalation point for customer issues, oversee customer engagement initiatives, and use customer insight and data analysis to identify and implement service improvements. Key Responsibilities: Lead and develop teams to deliver outstanding customer and resident experiences across repairs and maintenance services Manage customer relationships, ensuring a consistently high level of service delivery and customer satisfaction Act as an escalation point for complex complaints and customer issues, ensuring effective and timely resolution Investigate complaints and service failures using root cause analysis to identify long-term improvement opportunities Analyse customer feedback, KPI data, and satisfaction trends to drive service enhancements and operational improvements Lead the development and continuous improvement of customer journey mapping and service design processes Identify, implement, and embed process improvements to improve efficiency, communication, and customer outcomes Support and deliver resident and community engagement initiatives, building positive relationships with customers and stakeholders Collaborate with operational managers and key stakeholders to improve customer processes and service delivery Produce regular performance and customer insight reports for senior management Promote a positive team culture through effective leadership, coaching, and development of team members Ensure health, safety, and wellbeing remain at the forefront of decision making and operational delivery Key Criteria: Previous experience managing customer experience, customer service, or resident engagement functions within Social Housing, Property Services, Repairs & Maintenance, or a regulated environment Experience in customer journey mapping, service improvement, and process implementation Proven experience investigating complaints and conducting root cause analysis to improve service delivery Strong understanding of customer satisfaction metrics, KPI reporting, and performance analysis Demonstrated leadership and people management experience Excellent communication, stakeholder management, and relationship-building skills Ability to manage multiple priorities within a fast-paced operational environment Customer-focused mindset with a passion for delivering service excellence and continuous improvement This is an excellent opportunity for somebody looking to further their career with a highly reputable and forward-thinking contractor delivering essential services within the Social Housing and Property Services sector. For more information, please apply online or call Meg on (phone number removed)!

Finance Business Partner - £53,000 Liverpool Hybrid (2 days in the office) We are looking for an experienced housing finance professional for the role of finance business partner to join a leading housing association in Liverpool. Working under the Head of Finance you will support the Property Services team and help drive financial performance across repairs, maintenance and investment activities. This is a fantastic opportunity for a proactive finance professional who enjoys partnering with operational teams, influencing decision-making and improving performance. The Role : Partnering with the Property team to provide financial insight and challenge Producing clear, meaningful reporting on repairs and property performance Supporting budgeting, forecasting and long-term financial planning Monitoring budgets, analysing variances and driving corrective action Strengthening financial controls and improving cost reporting Supporting Board and Committee reporting Driving process improvements, automation and better use of systems Building strong relationships with stakeholders across the business Mentoring and supporting colleagues within the Finance team The Person : Either strong management accounting skills with the desire to move into a finance business partnering role or relevant finance business partnering skills Knowledge of Power BI would be beneficial Qualified, part qualified or qualified by experience Excellent analytical and communication skills Experience with budgeting, forecasting and financial reporting Ability to influence and challenge stakeholders positively A proactive, collaborative and solutions-focused approach Housing or property sector experience is desirable Additional Information : Opportunity to make a real impact in a values-led organisation Supportive and collaborative culture Flexible working opportunities Competitive salary and benefits package Generous holidays

Accommodation-Based Services Manager We are looking for an Accommodation-Based Services Manager to lead and shape an award-winning service supporting women to live free from abuse. This is a rare opportunity to take on a senior leadership role within an award-winning, specialist organisation at the forefront of supporting Black and minoritised women and children affected by domestic abuse, including forced marriage and honour based abuse. Please note that due to the nature of this role, we can only accept female applicants. Position: Accommodation-Based Services Manager Location: West Midlands (Birmingham/Walsall) Hours: Full-time (37.5 hours per week) Salary: £40,000 Contract: Permanent Closing Date: 25th May 2026 You will not only manage services, you will shape, strengthen and lead high-quality accommodation-based provision, ensuring it is safe, responsive and impactful. This role is ideal for a confident and values-driven Services Manager who is passionate about delivering excellence and driving meaningful change. We are committed to equality, diversity and inclusion, ensuring all women are treated with dignity, fairness and respect. Safeguarding is central to everything we do, and this role is critical in embedding safe, high-quality practice across our services The Role As Accommodation-Based Services Manager, you will lead the operational delivery of the refuge and accommodation services across the West Midlands. You will provide strategic and operational leadership, ensuring services are safe, compliant and survivor-centred. You will oversee staff teams, safeguarding practice, housing management, and quality assurance, while contributing to the ongoing development of services. Key Responsibilities Lead and manage accommodation-based services, ensuring safe, high-quality and effective delivery Line manage the Senior Support Workers and provide overall leadership across accommodation services, including recruitment, supervision, performance management, training and rota/on-call cover Take overall responsibility for safeguarding practice, including oversight of high-risk cases Ensure robust risk assessment, safety planning and casework standards Oversee referrals, admissions, occupancy and move-on processes Ensure effective housing management, including rent systems, housing benefit and arrears monitoring Maintain oversight of health and safety, property compliance and refuge security Lead on quality assurance, audits, monitoring and continuous improvement Ensure accurate reporting to funders, commissioners and senior management Manage budgets and monitor expenditure Develop strong partnerships with relevant stakeholders, attend multi-agency meetings and represent the organisation externally About You You are an experienced and confident leader with a strong track record in managing accommodation-based or refuge services. You will: Have Level 3 qualification in Health & Social Care, Housing, Management (or equivalent experience) plus evidence of continuous professional development Bring significant experience of services management within the domestic abuse or VAWG sector, including managing accommodation-based or refuge services Have strong expertise in safeguarding and managing high-risk cases Be able to lead, motivate and develop teams to deliver high standards Have experience managing compliance and complex operations within housing services and knowledge of benefits and refuge processes Be confident managing competing priorities and driving service improvement Be a strong communicator with the ability to influence and build partnerships Be committed to equality, diversity and anti-discriminatory practice Have strong organisational, leadership and IT skills (Microsoft Office and case management/ database systems) Ability to participate in an on-call rota and work flexibly Why Work Here Be part of an award-winning, specialist by and for organisation Take on a senior leadership role with real influence and impact Lead services that directly change the lives of women and children Work within a supportive, experienced and values-driven organisation Access ongoing professional development and opportunities to shape services Important Information This post is restricted to women under Schedule 9 of the Equality Act 2010 Enhanced DBS check required The organisation is committed to safeguarding and promoting the welfare of children, young people and adults at risk. All staff are expected to share this commitment You may also have experience in roles such as Housing, Housing Officer, Housing Adviser, Housing and Homelessness Advisor, Housing Support Officer, Housing Support, Refuge Housing, Emergency Housing, Service Manager, Abuse, VAWG, IDVA, Domestic Abuse, Abuse Case Worker. Please note this role is advertised by the recruitment agency acting for the client Not For Profit People.