Are you an experienced sales professional with a proven track record in business development and account management? Do you have the commercial acumen to identify new opportunities, build strong relationships, and drive growth across multiple markets? Are you confident managing distributor networks, developing new business, and representing a business at trade shows and customer events? If so, WE Talent would love to hear from you. This is an excellent opportunity for an ambitious and commercially focused Business Development Manager to join a market-leading manufacturing business during an exciting period of growth. Working within a specialist product environment, you will be responsible for managing and developing an established international customer network while identifying and converting new sales opportunities across a range of sectors. The successful candidate will take ownership of existing, lapsed, and prospective accounts, helping to drive sustainable business growth through proactive relationship management and strategic business development initiatives. In this role, you will: Identify and develop new markets and business opportunities across existing and emerging sectors Drive sales growth by expanding opportunities within established markets and exploring new industrial applications Identify areas where new distributor partnerships should be established and support their successful onboarding Work closely with existing distributors to develop sales strategies and support customer development Take ownership of a portfolio of existing, lapsed, and new customers, ensuring high levels of engagement and service Maintain regular communication with distributor networks to strengthen relationships and maximise opportunities Develop a thorough understanding of the product range to provide technical guidance and support to customers where required Attend trade shows and exhibitions, representing the business and identifying potential commercial opportunities Travel regularly to customer sites across the UK and Europe, building strong relationships and supporting business growth initiatives Requirements: Demonstrated success within a Business Development Manager, Sales Manager, or similar commercially focused role Strong background in product-based sales Proven ability to generate new business opportunities while effectively managing existing customer relationships Excellent commercial awareness with the ability to identify and convert sales opportunities Outstanding communication, negotiation, and stakeholder management skills Proactive and self-motivated approach, with the ability to work collaboratively across teams Additional Information: 3 days out on customer visits and remaining onsite at the office in Maldon Regular travel throughout the UK and Europe will be required, may include overnight and weekends Attendance at trade shows, exhibitions, and customer events forms an integral part of the role Benefits include: Company car Contributory pension scheme (5% employee / 3% employer contribution) Death in service benefit of 2.5 times annual salary Discretionary annual bonus scheme 25 days annual leave plus bank holidays Company sick pay scheme, accruing up to 20 paid days per calendar year Membership of a health cash plan for employees and their partners Supportive and collaborative working culture with regular company events and celebrations, including summer social events and employee recognition initiatives Ongoing opportunities for professional development and career progression This is a fantastic opportunity for a commercially driven individual to join an established manufacturing business, playing a key role in developing new markets, strengthening distribution partnerships, and driving long-term growth. Apply now to be considered. WE Talent acts as an employment agency for permanent recruitment. By applying for this job, you accept the Privacy Policy and Disclaimers which can be supplied on request.
Jun 12, 2026
Full time
Are you an experienced sales professional with a proven track record in business development and account management? Do you have the commercial acumen to identify new opportunities, build strong relationships, and drive growth across multiple markets? Are you confident managing distributor networks, developing new business, and representing a business at trade shows and customer events? If so, WE Talent would love to hear from you. This is an excellent opportunity for an ambitious and commercially focused Business Development Manager to join a market-leading manufacturing business during an exciting period of growth. Working within a specialist product environment, you will be responsible for managing and developing an established international customer network while identifying and converting new sales opportunities across a range of sectors. The successful candidate will take ownership of existing, lapsed, and prospective accounts, helping to drive sustainable business growth through proactive relationship management and strategic business development initiatives. In this role, you will: Identify and develop new markets and business opportunities across existing and emerging sectors Drive sales growth by expanding opportunities within established markets and exploring new industrial applications Identify areas where new distributor partnerships should be established and support their successful onboarding Work closely with existing distributors to develop sales strategies and support customer development Take ownership of a portfolio of existing, lapsed, and new customers, ensuring high levels of engagement and service Maintain regular communication with distributor networks to strengthen relationships and maximise opportunities Develop a thorough understanding of the product range to provide technical guidance and support to customers where required Attend trade shows and exhibitions, representing the business and identifying potential commercial opportunities Travel regularly to customer sites across the UK and Europe, building strong relationships and supporting business growth initiatives Requirements: Demonstrated success within a Business Development Manager, Sales Manager, or similar commercially focused role Strong background in product-based sales Proven ability to generate new business opportunities while effectively managing existing customer relationships Excellent commercial awareness with the ability to identify and convert sales opportunities Outstanding communication, negotiation, and stakeholder management skills Proactive and self-motivated approach, with the ability to work collaboratively across teams Additional Information: 3 days out on customer visits and remaining onsite at the office in Maldon Regular travel throughout the UK and Europe will be required, may include overnight and weekends Attendance at trade shows, exhibitions, and customer events forms an integral part of the role Benefits include: Company car Contributory pension scheme (5% employee / 3% employer contribution) Death in service benefit of 2.5 times annual salary Discretionary annual bonus scheme 25 days annual leave plus bank holidays Company sick pay scheme, accruing up to 20 paid days per calendar year Membership of a health cash plan for employees and their partners Supportive and collaborative working culture with regular company events and celebrations, including summer social events and employee recognition initiatives Ongoing opportunities for professional development and career progression This is a fantastic opportunity for a commercially driven individual to join an established manufacturing business, playing a key role in developing new markets, strengthening distribution partnerships, and driving long-term growth. Apply now to be considered. WE Talent acts as an employment agency for permanent recruitment. By applying for this job, you accept the Privacy Policy and Disclaimers which can be supplied on request.
Customer Service Administrator Based in Cumbernauld fully office-based role with free parking on-site Full-Time role 8:30am to 5:00pm Monday to Friday Temp contract for a minimum of 8 weeks potential for extension Pay rate of 14.00 per hour + holiday pay Search Consultancy are delighted to be working with a leading business based in Cumbernauld to recruit a Customer Service Advisor on a Temp Contract for at least 8 weeks to support on a project. The successful candidates will be working in a supportive and lively team taking full responsibility for emailed enquiries, customer returns/repairs co-ordination and associated administration. Duties involved in this role will include: Taking ownership & management of the enquiries & returns inbox - dealing with a high volume of enquiries in a courteous & professional manner Processing return & repair requests, ensuring that return labels are correctly issued to customers in good time Providing customers with tracking information Escalating more in-depth or complex return & repair requests to the relevant team member to pick up Ensuring that all return & repair requests are correctly logged on the internal system and updated on Excel sheets Various other ad hoc customer service & administrative tasks as required/directed In order to be considered for this role your skills and experience should include: Previous experience within Customer Service - preferably multi-channel office-based - this experience is ESSENTIAL First class written communication skills - as the vast majority of this role will be dealing with emailed correspondence Solid IT skills (particularly MS Excel) with the ability to pick up new systems quickly If this is the role for you, apply now! Please note that only applicants who have the required skills and experience detailed above will be considered for this role. Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age
Jun 12, 2026
Contractor
Customer Service Administrator Based in Cumbernauld fully office-based role with free parking on-site Full-Time role 8:30am to 5:00pm Monday to Friday Temp contract for a minimum of 8 weeks potential for extension Pay rate of 14.00 per hour + holiday pay Search Consultancy are delighted to be working with a leading business based in Cumbernauld to recruit a Customer Service Advisor on a Temp Contract for at least 8 weeks to support on a project. The successful candidates will be working in a supportive and lively team taking full responsibility for emailed enquiries, customer returns/repairs co-ordination and associated administration. Duties involved in this role will include: Taking ownership & management of the enquiries & returns inbox - dealing with a high volume of enquiries in a courteous & professional manner Processing return & repair requests, ensuring that return labels are correctly issued to customers in good time Providing customers with tracking information Escalating more in-depth or complex return & repair requests to the relevant team member to pick up Ensuring that all return & repair requests are correctly logged on the internal system and updated on Excel sheets Various other ad hoc customer service & administrative tasks as required/directed In order to be considered for this role your skills and experience should include: Previous experience within Customer Service - preferably multi-channel office-based - this experience is ESSENTIAL First class written communication skills - as the vast majority of this role will be dealing with emailed correspondence Solid IT skills (particularly MS Excel) with the ability to pick up new systems quickly If this is the role for you, apply now! Please note that only applicants who have the required skills and experience detailed above will be considered for this role. Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age
Job Title: Commercial Manager - Term Alliance Contract (Repairs, Maintenance & Improvement) Location: Kent and surrounding areas (travel required) Salary: 70/80k About the Role My well established client is seeking an experienced Commercial Manager to oversee the commercial management of their long-term TAC 1 delivering responsive repairs, voids, compliance works, and planned investment programmes for their client This role will be responsible for driving cost control, value optimisation, and quality assurance across a diverse social housing portfolio. The successful candidate will ensure commercial governance, subcontractor compliance, and alignment with the companys financial and strategic objectives. Reporting directly to the Managing Director, the Commercial Manager will play a key role in protecting commercial performance and supporting long-term partnership delivery. Key Responsibilities Maintain a detailed understanding of contract terms, order procedures, and KPI frameworks. Manage commercial risk through maintaining the contract risk register and issuing early warning notices where appropriate. Monitor actual costs against target and cumulative budgets on a monthly basis. Analyse repair cost trends and basket pricing performance to identify potential cost drift. Manage commercial performance across responsive repairs, voids, and planned works programmes. Price and agree variations, maintain the change register, and assess entitlement for extensions of time. Protect the companys position when works are instructed prior to formal agreement. Monitor subcontractor performance, ensuring contractual alignment with the main contract and compliance with regulatory and quality standards. Prepare commercial reports and dashboards for Alliance Team meetings and strategic Core Group reviews. Support annual rate review processes through benchmarking and cost trend analysis. Prepare and agree final accounts, reconcile incentive retention, and ensure variations are captured to protect cash flow. Assess defect liability exposure and maintain a risk-adjusted margin forecast. My Compliance and Governance Ensure subcontractors and operations meet required standards including: ISO 9001, ISO 14001 and ISO 45001 NICEIC and Gas Safe requirements Safeguarding and GDPR obligations Asbestos management procedures Health & Safety legislation and company policies Health & Safety Responsibilities Work closely with the Contracts Manager and HSEQ Manager to ensure appropriate Risk Assessments and Method Statements are in place prior to works commencing. Ensure compliance with my clients Health & Safety policies and procedures. Promote leadership and commitment to Health & Safety across all projects. Ensure appropriate PPE usage and escalate serious H&S concerns where necessary. Skills and Experience Bachelors degree in Quantity Surveying, Construction Management or a related field. Membership of a relevant professional body such as RICS (desirable). Proven commercial management experience within repairs, maintenance, or planned works. Strong experience with target cost or open-book contracts. Knowledge of social housing repair and maintenance models. Experience managing long-term alliance or framework contracts. Strong commercial governance and risk management capability. Advanced Microsoft Excel and cost management skills. Excellent communication, negotiation, and stakeholder management skills. Personal Attributes Strong analytical and data-driven decision making. Excellent attention to detail and high professional standards. Ability to work independently and collaboratively within a team. Leadership capability and strong commercial judgement. Flexible approach and willingness to support wider business needs. Additional Requirements Full UK driving licence. Willingness to travel and work outside of Kent when required. Our Values We are looking for someone who demonstrates: A commitment to delivering a high-quality, customer-focused service A positive and professional attitude Determination, focus, and perseverance Commitment to continuous learning and professional development To apply: Please submit your CV and a brief covering statement outlining your relevant experience.
Jun 12, 2026
Full time
Job Title: Commercial Manager - Term Alliance Contract (Repairs, Maintenance & Improvement) Location: Kent and surrounding areas (travel required) Salary: 70/80k About the Role My well established client is seeking an experienced Commercial Manager to oversee the commercial management of their long-term TAC 1 delivering responsive repairs, voids, compliance works, and planned investment programmes for their client This role will be responsible for driving cost control, value optimisation, and quality assurance across a diverse social housing portfolio. The successful candidate will ensure commercial governance, subcontractor compliance, and alignment with the companys financial and strategic objectives. Reporting directly to the Managing Director, the Commercial Manager will play a key role in protecting commercial performance and supporting long-term partnership delivery. Key Responsibilities Maintain a detailed understanding of contract terms, order procedures, and KPI frameworks. Manage commercial risk through maintaining the contract risk register and issuing early warning notices where appropriate. Monitor actual costs against target and cumulative budgets on a monthly basis. Analyse repair cost trends and basket pricing performance to identify potential cost drift. Manage commercial performance across responsive repairs, voids, and planned works programmes. Price and agree variations, maintain the change register, and assess entitlement for extensions of time. Protect the companys position when works are instructed prior to formal agreement. Monitor subcontractor performance, ensuring contractual alignment with the main contract and compliance with regulatory and quality standards. Prepare commercial reports and dashboards for Alliance Team meetings and strategic Core Group reviews. Support annual rate review processes through benchmarking and cost trend analysis. Prepare and agree final accounts, reconcile incentive retention, and ensure variations are captured to protect cash flow. Assess defect liability exposure and maintain a risk-adjusted margin forecast. My Compliance and Governance Ensure subcontractors and operations meet required standards including: ISO 9001, ISO 14001 and ISO 45001 NICEIC and Gas Safe requirements Safeguarding and GDPR obligations Asbestos management procedures Health & Safety legislation and company policies Health & Safety Responsibilities Work closely with the Contracts Manager and HSEQ Manager to ensure appropriate Risk Assessments and Method Statements are in place prior to works commencing. Ensure compliance with my clients Health & Safety policies and procedures. Promote leadership and commitment to Health & Safety across all projects. Ensure appropriate PPE usage and escalate serious H&S concerns where necessary. Skills and Experience Bachelors degree in Quantity Surveying, Construction Management or a related field. Membership of a relevant professional body such as RICS (desirable). Proven commercial management experience within repairs, maintenance, or planned works. Strong experience with target cost or open-book contracts. Knowledge of social housing repair and maintenance models. Experience managing long-term alliance or framework contracts. Strong commercial governance and risk management capability. Advanced Microsoft Excel and cost management skills. Excellent communication, negotiation, and stakeholder management skills. Personal Attributes Strong analytical and data-driven decision making. Excellent attention to detail and high professional standards. Ability to work independently and collaboratively within a team. Leadership capability and strong commercial judgement. Flexible approach and willingness to support wider business needs. Additional Requirements Full UK driving licence. Willingness to travel and work outside of Kent when required. Our Values We are looking for someone who demonstrates: A commitment to delivering a high-quality, customer-focused service A positive and professional attitude Determination, focus, and perseverance Commitment to continuous learning and professional development To apply: Please submit your CV and a brief covering statement outlining your relevant experience.
The Butchers Recruiter, part of The Food Recruitment Group, work solely with meat processors and butchery businesses of all sizes. We are an owner-led, hands-on business that understands the people challenges faced by the meat industry and provide robust, reliable, and compliant recruitment solutions that our customers can depend on. Our teams work closely with some of the industry's leading primary processing businesses across the UK, supplying them with the skilled staff that play a vital role in helping to feed the nation. The role As a Recruitment Account Manager within our Primary Processing Division, you'll step into a role where delivery really matters - supporting major client operations across some of the UK's leading primary processors. We are entering 2026 with our strongest start yet, driven by a specialist focus where accuracy, pace and compliance are critical across high-volume contracts. This is a delivery-focused position with no direct sales. You'll work alongside a high-performing business development team who secure and grow client relationships, giving you the platform to focus on execution while still adding value through commercial awareness and strengthening partnerships. What's in it for you 30,000 - 35,000 basic salary with the opportunity to earn 11,250 OTE 33 days holiday including statutory Office based in Central Coventry (CV1 5AB) Parking paid for up to 3 months Structured training with ongoing development A grown-up environment where you're trusted with autonomy, supported to develop, and encouraged to take ownership of your work Your responsibilities as Recruitment Account Manager Manage high volumes of applicants across active roles Source and attract candidates through proactive resourcing methods Complete compliance checks accurately across all placements Oversee weekly attendance of the temporary workforce Build and maintain strong client relationships across key primary processing accounts nationally Support workforce planning and fulfilment across large contracts What we're looking for in a Recruitment Account Manager Previous experience in a candidate-facing or client-facing role Strong written and verbal communication skills Ability to manage high workloads with accuracy and organisation Commercial awareness with the ability to spot opportunities Experience working in compliance-driven or high-volume environments To apply for this role as Recruitment Account Manager, please click apply online and upload an updated copy of your CV.
Jun 12, 2026
Full time
The Butchers Recruiter, part of The Food Recruitment Group, work solely with meat processors and butchery businesses of all sizes. We are an owner-led, hands-on business that understands the people challenges faced by the meat industry and provide robust, reliable, and compliant recruitment solutions that our customers can depend on. Our teams work closely with some of the industry's leading primary processing businesses across the UK, supplying them with the skilled staff that play a vital role in helping to feed the nation. The role As a Recruitment Account Manager within our Primary Processing Division, you'll step into a role where delivery really matters - supporting major client operations across some of the UK's leading primary processors. We are entering 2026 with our strongest start yet, driven by a specialist focus where accuracy, pace and compliance are critical across high-volume contracts. This is a delivery-focused position with no direct sales. You'll work alongside a high-performing business development team who secure and grow client relationships, giving you the platform to focus on execution while still adding value through commercial awareness and strengthening partnerships. What's in it for you 30,000 - 35,000 basic salary with the opportunity to earn 11,250 OTE 33 days holiday including statutory Office based in Central Coventry (CV1 5AB) Parking paid for up to 3 months Structured training with ongoing development A grown-up environment where you're trusted with autonomy, supported to develop, and encouraged to take ownership of your work Your responsibilities as Recruitment Account Manager Manage high volumes of applicants across active roles Source and attract candidates through proactive resourcing methods Complete compliance checks accurately across all placements Oversee weekly attendance of the temporary workforce Build and maintain strong client relationships across key primary processing accounts nationally Support workforce planning and fulfilment across large contracts What we're looking for in a Recruitment Account Manager Previous experience in a candidate-facing or client-facing role Strong written and verbal communication skills Ability to manage high workloads with accuracy and organisation Commercial awareness with the ability to spot opportunities Experience working in compliance-driven or high-volume environments To apply for this role as Recruitment Account Manager, please click apply online and upload an updated copy of your CV.
New Opportunity Business Development Manager Ophthalmic Lenses Central London Zest Optical are currently supporting a leading name in the optical industry to recruit a Business Development Manager for a field-based commercial role covering Central London. This is an exciting opportunity to join a well-established and growing business with a strong reputation in the ophthalmic lens market, offering a high-quality portfolio of lens solutions alongside a broader range of products and services to independent optical customers across the territory. As Business Development Manager, you will take ownership of a defined territory, focused on driving sales growth, developing existing customer relationships, and identifying new business opportunities. You'll work closely with independent opticians and other key customers, acting as a trusted commercial partner and helping to grow market share across Central London. Key Responsibilities Driving new business development activity across the territory, identifying and converting opportunities whilst growing existing accounts Promoting a portfolio of ophthalmic lens solutions to independent optical customers Building strong, consultative relationships and understanding customer needs to deliver tailored commercial solutions Delivering engaging product presentations, training sessions and commercial meetings both in person and virtually Working collaboratively with internal teams including customer service, operations and marketing Managing pipeline activity, forecasting and reporting to ensure strong commercial performance Attending industry exhibitions, networking events and customer meetings to generate opportunities and raise brand awareness Feeding back customer insight and competitor activity to support wider commercial strategy The Candidate Qualified Dispensing Optician or experienced sales professional with strong commercial knowledge and a proven ability to drive business growth Previous experience in a field-based business development, account management or territory sales role would be highly advantageous Existing contacts and relationships within the UK optical industry would be beneficial Excellent communication, presentation and relationship-building skills Commercially driven, proactive and confident managing a sales pipeline Able to build credibility with practice owners and key decision-makers Full UK driving licence and willingness to travel across the territory Package Competitive basic salary circa 35,000 - 45,000 depending on experience Attractive uncapped commission structure (circa 20-25k) Car allowance Additional company benefits If you're a commercially minded Dispensing Optician or experienced sales professional looking to develop your career with a respected name in the optical industry, apply now for a confidential discussion.
Jun 12, 2026
Full time
New Opportunity Business Development Manager Ophthalmic Lenses Central London Zest Optical are currently supporting a leading name in the optical industry to recruit a Business Development Manager for a field-based commercial role covering Central London. This is an exciting opportunity to join a well-established and growing business with a strong reputation in the ophthalmic lens market, offering a high-quality portfolio of lens solutions alongside a broader range of products and services to independent optical customers across the territory. As Business Development Manager, you will take ownership of a defined territory, focused on driving sales growth, developing existing customer relationships, and identifying new business opportunities. You'll work closely with independent opticians and other key customers, acting as a trusted commercial partner and helping to grow market share across Central London. Key Responsibilities Driving new business development activity across the territory, identifying and converting opportunities whilst growing existing accounts Promoting a portfolio of ophthalmic lens solutions to independent optical customers Building strong, consultative relationships and understanding customer needs to deliver tailored commercial solutions Delivering engaging product presentations, training sessions and commercial meetings both in person and virtually Working collaboratively with internal teams including customer service, operations and marketing Managing pipeline activity, forecasting and reporting to ensure strong commercial performance Attending industry exhibitions, networking events and customer meetings to generate opportunities and raise brand awareness Feeding back customer insight and competitor activity to support wider commercial strategy The Candidate Qualified Dispensing Optician or experienced sales professional with strong commercial knowledge and a proven ability to drive business growth Previous experience in a field-based business development, account management or territory sales role would be highly advantageous Existing contacts and relationships within the UK optical industry would be beneficial Excellent communication, presentation and relationship-building skills Commercially driven, proactive and confident managing a sales pipeline Able to build credibility with practice owners and key decision-makers Full UK driving licence and willingness to travel across the territory Package Competitive basic salary circa 35,000 - 45,000 depending on experience Attractive uncapped commission structure (circa 20-25k) Car allowance Additional company benefits If you're a commercially minded Dispensing Optician or experienced sales professional looking to develop your career with a respected name in the optical industry, apply now for a confidential discussion.
We are seeking a skilled Business Analyst to join a leading organisation within the industrial and manufacturing sector. This permanent role offers an excellent opportunity to contribute to technological advancements and process improvements. We are looking for someone who is passionate about business analysis and keen to come in and hit the ground running. Client Details Our client is a well-established organisation operating in the industrial and manufacturing sector. As a large scale organisation, they are known for their innovative approach and dedication to delivering high-quality products and services to their customers. Description Collaborate with stakeholders to gather and document business requirements. Analyse current processes and identify areas for improvement. Develop and present detailed reports and recommendations to support decision-making. Work closely with the technology department to ensure seamless system integration. Facilitate workshops and meetings to align business objectives with technical solutions. Support project teams in implementing new systems and processes. Monitor project progress and provide regular updates to stakeholders. Ensure compliance with industry standards and best practices. Profile A successful Business Analyst should have: A strong background in the industrial or manufacturing sector. Experience with business process analysis and improvement. Proficiency in working with technology-driven projects. Excellent communication and stakeholder management skills. Ability to handle multiple projects and prioritise tasks effectively. Strong analytical and problem-solving abilities. A degree or equivalent qualification in a relevant field. Job Offer Competitive salary ranging from 40,000 to 45,000 per annum. Opportunities to work on impactful projects within the industrial and manufacturing sector. Permanent position with long-term career prospects. Supportive and professional work environment. If you are ready to take the next step in your career as a Business Analyst, we encourage you to apply today
Jun 12, 2026
Full time
We are seeking a skilled Business Analyst to join a leading organisation within the industrial and manufacturing sector. This permanent role offers an excellent opportunity to contribute to technological advancements and process improvements. We are looking for someone who is passionate about business analysis and keen to come in and hit the ground running. Client Details Our client is a well-established organisation operating in the industrial and manufacturing sector. As a large scale organisation, they are known for their innovative approach and dedication to delivering high-quality products and services to their customers. Description Collaborate with stakeholders to gather and document business requirements. Analyse current processes and identify areas for improvement. Develop and present detailed reports and recommendations to support decision-making. Work closely with the technology department to ensure seamless system integration. Facilitate workshops and meetings to align business objectives with technical solutions. Support project teams in implementing new systems and processes. Monitor project progress and provide regular updates to stakeholders. Ensure compliance with industry standards and best practices. Profile A successful Business Analyst should have: A strong background in the industrial or manufacturing sector. Experience with business process analysis and improvement. Proficiency in working with technology-driven projects. Excellent communication and stakeholder management skills. Ability to handle multiple projects and prioritise tasks effectively. Strong analytical and problem-solving abilities. A degree or equivalent qualification in a relevant field. Job Offer Competitive salary ranging from 40,000 to 45,000 per annum. Opportunities to work on impactful projects within the industrial and manufacturing sector. Permanent position with long-term career prospects. Supportive and professional work environment. If you are ready to take the next step in your career as a Business Analyst, we encourage you to apply today
New Opportunity Business Development Manager Ophthalmic Lenses South East Zest Optical are currently supporting a leading name in the optical industry to recruit a Business Development Manager for a field-based commercial role covering South East England (Essex, Kent, Sussex & Surrey). This is an exciting opportunity to join a well-established and growing business with a strong reputation in the ophthalmic lens market, offering a high-quality portfolio of lens solutions alongside a broader range of products and services to independent optical customers across the territory. As Business Development Manager, you will take ownership of a defined territory, focused on driving sales growth, developing existing customer relationships, and identifying new business opportunities. You'll work closely with independent opticians and other key customers, acting as a trusted commercial partner. Key Responsibilities Driving new business development activity across the territory, identifying and converting opportunities whilst growing existing accounts Promoting a portfolio of ophthalmic lens solutions to independent optical customers Building strong, consultative relationships and understanding customer needs to deliver tailored commercial solutions Delivering engaging product presentations, training sessions and commercial meetings both in person and virtually Working collaboratively with internal teams including customer service, operations and marketing Managing pipeline activity, forecasting and reporting to ensure strong commercial performance Attending industry exhibitions, networking events and customer meetings to generate opportunities and raise brand awareness Feeding back customer insight and competitor activity to support wider commercial strategy The Candidate Qualified Dispensing Optician or experienced sales professional with strong commercial knowledge and a proven ability to drive business growth Previous experience in a field-based business development, account management or territory sales role would be highly advantageous Existing contacts and relationships within the UK optical industry would be beneficial Excellent communication, presentation and relationship-building skills Commercially driven, proactive and confident managing a sales pipeline Able to build credibility with practice owners and key decision-makers Full UK driving licence and willingness to travel across the territory Package Competitive basic salary circa 35,000 - 45,000 depending on experience Attractive uncapped commission structure (circa 20-25k) Car allowance Additional company benefits If you're a commercially minded Dispensing Optician or experienced sales professional looking to develop your career with a respected name in the optical industry, apply now for a confidential discussion.
Jun 12, 2026
Full time
New Opportunity Business Development Manager Ophthalmic Lenses South East Zest Optical are currently supporting a leading name in the optical industry to recruit a Business Development Manager for a field-based commercial role covering South East England (Essex, Kent, Sussex & Surrey). This is an exciting opportunity to join a well-established and growing business with a strong reputation in the ophthalmic lens market, offering a high-quality portfolio of lens solutions alongside a broader range of products and services to independent optical customers across the territory. As Business Development Manager, you will take ownership of a defined territory, focused on driving sales growth, developing existing customer relationships, and identifying new business opportunities. You'll work closely with independent opticians and other key customers, acting as a trusted commercial partner. Key Responsibilities Driving new business development activity across the territory, identifying and converting opportunities whilst growing existing accounts Promoting a portfolio of ophthalmic lens solutions to independent optical customers Building strong, consultative relationships and understanding customer needs to deliver tailored commercial solutions Delivering engaging product presentations, training sessions and commercial meetings both in person and virtually Working collaboratively with internal teams including customer service, operations and marketing Managing pipeline activity, forecasting and reporting to ensure strong commercial performance Attending industry exhibitions, networking events and customer meetings to generate opportunities and raise brand awareness Feeding back customer insight and competitor activity to support wider commercial strategy The Candidate Qualified Dispensing Optician or experienced sales professional with strong commercial knowledge and a proven ability to drive business growth Previous experience in a field-based business development, account management or territory sales role would be highly advantageous Existing contacts and relationships within the UK optical industry would be beneficial Excellent communication, presentation and relationship-building skills Commercially driven, proactive and confident managing a sales pipeline Able to build credibility with practice owners and key decision-makers Full UK driving licence and willingness to travel across the territory Package Competitive basic salary circa 35,000 - 45,000 depending on experience Attractive uncapped commission structure (circa 20-25k) Car allowance Additional company benefits If you're a commercially minded Dispensing Optician or experienced sales professional looking to develop your career with a respected name in the optical industry, apply now for a confidential discussion.
Junior Network Support Analyst - New Role 27,500 (rising to 30,000) plus excellent benefits. A leading organisation requires a Junior Network Support Analysts/Engineer to join its growing network support function. This is an excellent opportunity to join an organisation willing to invest in your growth and development! Suitable candidates will have the folloiwng: Experience in a 1st or 2nd Line support role providing support on networking issues. Excellent verbal and written communication skills coupled with exceptional attention to detail, and a commitment to customer service Any certifications (such as CompTIA Network+ or CCNA) would be advantageous as would an awareness of ITIL or ITIL foundation certificatiion. This is a dynamic, high-impact role focused on delivering exceptional quality. Your core mission is to manage technical faults from initial identification right through to resolution. Duties will include: Front-Line Resolution: Be the primary technical resource for customers, troubleshooting and resolving complex issues via phone and email outside of core business hours, acting as a crucial technical escalation point. Breadth of Technology Mastery: Deepen your knowledge across a massive range of vendor technologies, including the latest in SD-WAN, VoIP, and Data Centre environments. Supplier & Incident Management: Own the end-to-end resolution process, liaising with internal engineering teams and external suppliers to manage faults within contractual SLAs. Customer Communication Champion: Provide proactive, high-quality customer communication, ensuring transparency and satisfaction from the moment a fault is logged until it is happily closed. System Monitoring: Take ownership of our monitoring platforms, proactively identifying and resolving issues before they impact the customer. Exposure to/experience of the following would be highly advantageous: Data & Core Networking - Cisco, Meraki, Fortinet, Huawei, OneAccess Voice & Collaboration - Broadworks SIP Telephony, Polycom, Cisco WebEx, Teams WAN/Connectivity - Routing (BGP/MPLS), ADSL, FTTC, FTTP, SOGEA, Cellular Networking (Digi / Teltonika) Security & Access - Firewalls (Cisco/Fortinet/Meraki), VPN, 2FA solutions (Safenet / MobilePass / Fortinet Authenticator) Cloud Environment - Device / Environmental monitoring platforms, Data Centre environments Please send CV for full job description and an informal chat. Please note, this role is based in Harrogate and there is a requirement to visit site on a weekly basis.
Jun 12, 2026
Full time
Junior Network Support Analyst - New Role 27,500 (rising to 30,000) plus excellent benefits. A leading organisation requires a Junior Network Support Analysts/Engineer to join its growing network support function. This is an excellent opportunity to join an organisation willing to invest in your growth and development! Suitable candidates will have the folloiwng: Experience in a 1st or 2nd Line support role providing support on networking issues. Excellent verbal and written communication skills coupled with exceptional attention to detail, and a commitment to customer service Any certifications (such as CompTIA Network+ or CCNA) would be advantageous as would an awareness of ITIL or ITIL foundation certificatiion. This is a dynamic, high-impact role focused on delivering exceptional quality. Your core mission is to manage technical faults from initial identification right through to resolution. Duties will include: Front-Line Resolution: Be the primary technical resource for customers, troubleshooting and resolving complex issues via phone and email outside of core business hours, acting as a crucial technical escalation point. Breadth of Technology Mastery: Deepen your knowledge across a massive range of vendor technologies, including the latest in SD-WAN, VoIP, and Data Centre environments. Supplier & Incident Management: Own the end-to-end resolution process, liaising with internal engineering teams and external suppliers to manage faults within contractual SLAs. Customer Communication Champion: Provide proactive, high-quality customer communication, ensuring transparency and satisfaction from the moment a fault is logged until it is happily closed. System Monitoring: Take ownership of our monitoring platforms, proactively identifying and resolving issues before they impact the customer. Exposure to/experience of the following would be highly advantageous: Data & Core Networking - Cisco, Meraki, Fortinet, Huawei, OneAccess Voice & Collaboration - Broadworks SIP Telephony, Polycom, Cisco WebEx, Teams WAN/Connectivity - Routing (BGP/MPLS), ADSL, FTTC, FTTP, SOGEA, Cellular Networking (Digi / Teltonika) Security & Access - Firewalls (Cisco/Fortinet/Meraki), VPN, 2FA solutions (Safenet / MobilePass / Fortinet Authenticator) Cloud Environment - Device / Environmental monitoring platforms, Data Centre environments Please send CV for full job description and an informal chat. Please note, this role is based in Harrogate and there is a requirement to visit site on a weekly basis.
Overview: One of my local government clients is seeking a Complaint Service Improvement Officer to support the Community Services Directorate. This role is responsible for managing customer complaints, MP and Member enquiries, statutory requests, and leading service improvement initiatives across the department. Key Responsibilities: Handle all customer complaints, MP enquiries, Member enquiries and statutory enquiries including FOI, EIR and Data Protection requests. Lead and initiate service improvement work within the Directorate. Support and deliver project work and administrative duties for the Community Services Directorate. Analyse, allocate, administer and collate all representations, including Ombudsman cases, for the Directorate and Departmental Management Team. Produce departmental procedures and ensure compliance with corporate processes. Manage and coordinate FOI, EIR and Data Protection requests, ensuring legislative requirements are met. Research best practice and recommend process and service improvements to managers and senior stakeholders. Requirements: Experience in complaints handling within a public sector or regulated environment. Strong understanding of FOI, EIR, Data Protection and statutory enquiry processes. Excellent written communication, analytical skills and attention to detail. Ability to prioritise work, manage caseloads and meet deadlines. Strong stakeholder management and ability to work with senior teams. Experience implementing service improvements or process changes. If interested in this role please send your CV to Jahker Miah at Coyle Personnel Ltd.
Jun 12, 2026
Contractor
Overview: One of my local government clients is seeking a Complaint Service Improvement Officer to support the Community Services Directorate. This role is responsible for managing customer complaints, MP and Member enquiries, statutory requests, and leading service improvement initiatives across the department. Key Responsibilities: Handle all customer complaints, MP enquiries, Member enquiries and statutory enquiries including FOI, EIR and Data Protection requests. Lead and initiate service improvement work within the Directorate. Support and deliver project work and administrative duties for the Community Services Directorate. Analyse, allocate, administer and collate all representations, including Ombudsman cases, for the Directorate and Departmental Management Team. Produce departmental procedures and ensure compliance with corporate processes. Manage and coordinate FOI, EIR and Data Protection requests, ensuring legislative requirements are met. Research best practice and recommend process and service improvements to managers and senior stakeholders. Requirements: Experience in complaints handling within a public sector or regulated environment. Strong understanding of FOI, EIR, Data Protection and statutory enquiry processes. Excellent written communication, analytical skills and attention to detail. Ability to prioritise work, manage caseloads and meet deadlines. Strong stakeholder management and ability to work with senior teams. Experience implementing service improvements or process changes. If interested in this role please send your CV to Jahker Miah at Coyle Personnel Ltd.
Customer Experience Manager (CX) Customer Experience Manager (CX) The location of the role is Sheffield (hybrid working) . The duration of the contract is 5 months initially (with extension) . The pay rate on offer is 650 - 730 per day (via Umbrella) . The client is a leading financial services organisation. Role description Principal Responsibilities: Delivering Great Digital Journeys; Leading a team working on CTOp App. Processes to support our new Enablement Customer Experience priority initiatives, the primary focus is Journey mapping to improve customer experience and to help guide product owners to focus on improving reliability of their services. This work underpins a number of our transformation initiatives for 2026 as it will allow us to measure success of our products offer to our customers. Role Description Customer Experience are responsible for ensuring CTO Stakeholders, Product Owners are delivering their desired outcomes using the bank's technology products and services. This position requires a combination of technical, business analysis, strategic, and customer-focused skills to ensure the bank's technology products meet the needs of its customers, stakeholders, and the bank's business goals within CTO. It is a critical role that requires a deep understanding of stakeholder needs, technology, and financial services. The ideal candidate will have a passion for customer success and understanding customer journeys, a customer-focused mindset, championing digital technologies and a track record of delivering results in a fast-paced, dynamic environment. Key accountabilities of the role Identify and analyze high-friction customer journeys within CTO products; conduct comprehensive journey mapping and develop strategic improvement plans to enhance overall customer satisfaction. Implement the Journey Satisfaction (JSAT) Score framework to accurately measure and reflect customer satisfaction across key touchpoints. Provide expert consultancy and coaching to Customer Experience teams on journey mapping methodologies; deliver "train-the-trainer" sessions to build internal capability. Present findings, insights, and progress updates to senior stakeholders; secure sponsorship and support for key initiatives and escalate issues when necessary. Collaborate closely with Product teams to drive process and product enhancements aimed at improving the overall digital customer journey experience. Champion customer centricity by helping Product teams understand customer pain points, ensuring product development focuses on delivering exceptional customer experiences rather than feature output alone. Partner with Product teams to educate customers, improving product knowledge and adoption through targeted enablement and communication initiatives. To be successful in this role, they should meet the following requirements: Proven experience in customer success, product/journey mapping or a related field, with a track record of designing and delivering impactful improvement programs. Project Management and Business Analysis skills preferred Strong leadership and team management skills, with the ability to inspire and mentor team members to achieve shared goals. Excellent communication and collaboration abilities, capable of working effectively with cross-functional teams, stakeholders, and senior leadership. Strategic thinking and problem-solving capabilities, with experience translating customer feedback into actionable plans and measurable outcomes. Strong analytical skills, with the ability to interpret data, track key performance indicators (KPIs), and present actionable insights. Expertise in managing documentation and processes using platforms If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.
Jun 12, 2026
Contractor
Customer Experience Manager (CX) Customer Experience Manager (CX) The location of the role is Sheffield (hybrid working) . The duration of the contract is 5 months initially (with extension) . The pay rate on offer is 650 - 730 per day (via Umbrella) . The client is a leading financial services organisation. Role description Principal Responsibilities: Delivering Great Digital Journeys; Leading a team working on CTOp App. Processes to support our new Enablement Customer Experience priority initiatives, the primary focus is Journey mapping to improve customer experience and to help guide product owners to focus on improving reliability of their services. This work underpins a number of our transformation initiatives for 2026 as it will allow us to measure success of our products offer to our customers. Role Description Customer Experience are responsible for ensuring CTO Stakeholders, Product Owners are delivering their desired outcomes using the bank's technology products and services. This position requires a combination of technical, business analysis, strategic, and customer-focused skills to ensure the bank's technology products meet the needs of its customers, stakeholders, and the bank's business goals within CTO. It is a critical role that requires a deep understanding of stakeholder needs, technology, and financial services. The ideal candidate will have a passion for customer success and understanding customer journeys, a customer-focused mindset, championing digital technologies and a track record of delivering results in a fast-paced, dynamic environment. Key accountabilities of the role Identify and analyze high-friction customer journeys within CTO products; conduct comprehensive journey mapping and develop strategic improvement plans to enhance overall customer satisfaction. Implement the Journey Satisfaction (JSAT) Score framework to accurately measure and reflect customer satisfaction across key touchpoints. Provide expert consultancy and coaching to Customer Experience teams on journey mapping methodologies; deliver "train-the-trainer" sessions to build internal capability. Present findings, insights, and progress updates to senior stakeholders; secure sponsorship and support for key initiatives and escalate issues when necessary. Collaborate closely with Product teams to drive process and product enhancements aimed at improving the overall digital customer journey experience. Champion customer centricity by helping Product teams understand customer pain points, ensuring product development focuses on delivering exceptional customer experiences rather than feature output alone. Partner with Product teams to educate customers, improving product knowledge and adoption through targeted enablement and communication initiatives. To be successful in this role, they should meet the following requirements: Proven experience in customer success, product/journey mapping or a related field, with a track record of designing and delivering impactful improvement programs. Project Management and Business Analysis skills preferred Strong leadership and team management skills, with the ability to inspire and mentor team members to achieve shared goals. Excellent communication and collaboration abilities, capable of working effectively with cross-functional teams, stakeholders, and senior leadership. Strategic thinking and problem-solving capabilities, with experience translating customer feedback into actionable plans and measurable outcomes. Strong analytical skills, with the ability to interpret data, track key performance indicators (KPIs), and present actionable insights. Expertise in managing documentation and processes using platforms If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.
Baird And Co Recruitment Ltd
Barrow-in-furness, Cumbria
Interim Service Manager The Opportunity: We are seeking an experienced and collaborative Interim Service Manager for a three-month assignment based between Barrow and Kendal. In this critical senior role, you will take operational responsibility for our housing support service, providing effective leadership to a team of Support Workers. Your focus will be on ensuring statutory and regulatory compliance, managing performance metrics, and driving continuous service improvement to achieve the best outcomes for our vulnerable residents. Key Duties: Provide effective operational leadership and strategic direction to the housing support service and frontline teams in Kendal. Line manage, motivate, and develop staff, creating a culture of trust and ensuring up-to-date professional training across the service. Oversee and monitor service performance against key performance indicators (KPIs), using robust data analysis to track outcomes and implement improvement plans. Deliver effective and efficient customer-focused services in full accordance with statutory, legal, and regulatory housing requirements. Manage service budgets effectively, ensuring optimal resource allocation, forecasting expenditure, and driving value for money. Foster strong, collaborative partnerships with external agencies, local authorities, health professionals, and community stakeholders. Identify operational risks, ensure compliance with safeguarding policies, and maintain high quality-assurance standards across the service. Produce comprehensive performance reports and documentation for senior leadership and governance groups. Requirements: Experience: Proven track record of managing housing support, social care, or community-based services at a senior or managerial level. Knowledge: Deep understanding of statutory and regulatory requirements relevant to supported housing, tenancy management, and safeguarding. Leadership: Exceptional people management and leadership skills, with a demonstrable ability to motivate teams and implement service efficiency programmes. Skills: Strong financial management capabilities, budget oversight, and the ability to interpret and act upon complex performance data. Communication: Outstanding verbal and written communication skills, with a confident, respectful, and professional approach when dealing with difficult situations. Attributes: A proactive problem-solver who remains calm under pressure and is fully committed to equal opportunities and inclusive practices. Mobility: A valid UK driving licence and access to a vehicle for work-related travel across the local area. How to Apply: Please apply for this role online or contact Matt Baird at Avalon for a confidential discussion. Avalon, trading name of Spirehouse Recruitment Limited, is an equal opportunities employment business and employment agency. We practise a diverse and inclusive recruitment process that ensures equal opportunity for all individuals.
Jun 12, 2026
Contractor
Interim Service Manager The Opportunity: We are seeking an experienced and collaborative Interim Service Manager for a three-month assignment based between Barrow and Kendal. In this critical senior role, you will take operational responsibility for our housing support service, providing effective leadership to a team of Support Workers. Your focus will be on ensuring statutory and regulatory compliance, managing performance metrics, and driving continuous service improvement to achieve the best outcomes for our vulnerable residents. Key Duties: Provide effective operational leadership and strategic direction to the housing support service and frontline teams in Kendal. Line manage, motivate, and develop staff, creating a culture of trust and ensuring up-to-date professional training across the service. Oversee and monitor service performance against key performance indicators (KPIs), using robust data analysis to track outcomes and implement improvement plans. Deliver effective and efficient customer-focused services in full accordance with statutory, legal, and regulatory housing requirements. Manage service budgets effectively, ensuring optimal resource allocation, forecasting expenditure, and driving value for money. Foster strong, collaborative partnerships with external agencies, local authorities, health professionals, and community stakeholders. Identify operational risks, ensure compliance with safeguarding policies, and maintain high quality-assurance standards across the service. Produce comprehensive performance reports and documentation for senior leadership and governance groups. Requirements: Experience: Proven track record of managing housing support, social care, or community-based services at a senior or managerial level. Knowledge: Deep understanding of statutory and regulatory requirements relevant to supported housing, tenancy management, and safeguarding. Leadership: Exceptional people management and leadership skills, with a demonstrable ability to motivate teams and implement service efficiency programmes. Skills: Strong financial management capabilities, budget oversight, and the ability to interpret and act upon complex performance data. Communication: Outstanding verbal and written communication skills, with a confident, respectful, and professional approach when dealing with difficult situations. Attributes: A proactive problem-solver who remains calm under pressure and is fully committed to equal opportunities and inclusive practices. Mobility: A valid UK driving licence and access to a vehicle for work-related travel across the local area. How to Apply: Please apply for this role online or contact Matt Baird at Avalon for a confidential discussion. Avalon, trading name of Spirehouse Recruitment Limited, is an equal opportunities employment business and employment agency. We practise a diverse and inclusive recruitment process that ensures equal opportunity for all individuals.
Professional Technical Ltd
Leicester, Leicestershire
Do you currently work within the Door Industry and have a passion for Field Service Engineering? A leading loading bay and shutter supplier has a newly created Door Engineer opportunity for someone with a background within their industry. You will be covering Leicester, Nottingham and East Midlands areas. The company offer a full training and development program, where you will be buddied up with another member of the team and learn how things are done. On offer is an impressive salary and benefits package with an OTE of 45k+ in your first year, a modern fully racked company van, PDA & mobile phone is on offer with overtime paid after you're standard 40-hour week. You'll get full D2D payment, Company Pension Scheme, 25 days holidays + Bank Holidays and much more. Responsibilities of an Industrial Door Engineer You'll be reporting to the Service Manager and be expected to be in control of the maintenance, service, and repairs of roller shutters, sectional, speed, loading bays and fast action doors on various customer sites within a local postcode area. Each day you'll be working with an assortment of equipment produced by the company in their factory. You will be expected to manage your own work in progress, ensure all relevant paperwork is completed accurately, attend regular training courses to maintain up-to-date knowledge of equipment, and be an active team player sustaining the company's fantastic reputation and future growth. Requirements of a successful Industrial Door Engineer IPAF, PASMA, CSCS or NVQ Previous practical experience working on Shutters, sectionals, or loading bays Excellent customer service skills Electrical, welding or hydraulics experience Salary and Benefits for an Industrial Door Engineer: Attractive starting salary package OT circa 45k+ in your first year Overtime paid at time and a half over a 40 hour week Paid from when you leave home to when you return home On-call support every 4th week paid at x1.5 rate Company van and fuel card 25 days annual leave and 8 bank holidays (33 total) Company pension scheme Buddy support system in place during training period Company laptop and phone PPE and Uniform supplied Ongoing manufacturer training Technical support available Local support network of colleagues If you're interested in this Door Engineer opportunity and looking to join a leader in their field, This could be the perfect opportunity for you. Apply now.
Jun 12, 2026
Full time
Do you currently work within the Door Industry and have a passion for Field Service Engineering? A leading loading bay and shutter supplier has a newly created Door Engineer opportunity for someone with a background within their industry. You will be covering Leicester, Nottingham and East Midlands areas. The company offer a full training and development program, where you will be buddied up with another member of the team and learn how things are done. On offer is an impressive salary and benefits package with an OTE of 45k+ in your first year, a modern fully racked company van, PDA & mobile phone is on offer with overtime paid after you're standard 40-hour week. You'll get full D2D payment, Company Pension Scheme, 25 days holidays + Bank Holidays and much more. Responsibilities of an Industrial Door Engineer You'll be reporting to the Service Manager and be expected to be in control of the maintenance, service, and repairs of roller shutters, sectional, speed, loading bays and fast action doors on various customer sites within a local postcode area. Each day you'll be working with an assortment of equipment produced by the company in their factory. You will be expected to manage your own work in progress, ensure all relevant paperwork is completed accurately, attend regular training courses to maintain up-to-date knowledge of equipment, and be an active team player sustaining the company's fantastic reputation and future growth. Requirements of a successful Industrial Door Engineer IPAF, PASMA, CSCS or NVQ Previous practical experience working on Shutters, sectionals, or loading bays Excellent customer service skills Electrical, welding or hydraulics experience Salary and Benefits for an Industrial Door Engineer: Attractive starting salary package OT circa 45k+ in your first year Overtime paid at time and a half over a 40 hour week Paid from when you leave home to when you return home On-call support every 4th week paid at x1.5 rate Company van and fuel card 25 days annual leave and 8 bank holidays (33 total) Company pension scheme Buddy support system in place during training period Company laptop and phone PPE and Uniform supplied Ongoing manufacturer training Technical support available Local support network of colleagues If you're interested in this Door Engineer opportunity and looking to join a leader in their field, This could be the perfect opportunity for you. Apply now.
Job Title: Junior Banking Systems Support Analyst Location: Hertfordshire Hybrid - 2-3 days per week in the office. It is expected to be office-based during the first 2 weeks. Salary: On Application Hours: Monday to Friday 9 am to 5 pm Benefits: 15% Contributory Pension (10% Employer, 5% Employee) 26 days holiday plus bank holidays, and a day off for your birthday Discretionary Bonus Scheme & Annual salary reviews Paid sick leave & Digital GP 24/7 Private Health Insurance, Critical Illness Insurance & Dental Cover Income Protection Enhanced maternity, paternity and shared parental leave Menopause support Paid Carers leave Charity Day Employee Assistance Programme Cycle2work Scheme Benefits Hub; large selection of employee discounts, rewards and perks across a number brands, restaurants, holidays and "away" About our client and the role of Junior Banking Systems Support Analyst: Our client is a fast-growing financial services provider who put their colleagues and customers at the heart of everything they do. They are built on strong values with a collaborative culture, with a strong focus on inclusivity, integrity and innovation. They have an exciting opportunity for a Junior Banking Systems Support Analyst to join the IT team and become an SME in their banking systems and software. You will work on the daily operation of the core banking systems and play a key part in the future development of the system. Additionally, you will provide general IT support to the wider business. Fors this role, we are looking for an experienced IT Support Analyst who has worked in a regulated background (ideally financial services). Responsibilities for the role of Junior Banking Systems Support Analyst: Administer and support Finova DPR for lending and savings operations, including product configuration, system integrations, and software upgrades. Provide first and second-line IT support across business applications, hardware, and operational systems. Manage and update incident and defect records within Finova and internal service management systems. Maintain and improve process documentation, procedures, and system guides. Coordinate testing activities with internal stakeholders and external vendors for system enhancements, upgrades, and new implementations. Analyse business processes and identify opportunities for automation, efficiency improvements, and system optimisation. Lead the planning and delivery of major and quarterly Finova system releases and upgrades. Act as the primary liaison for Finova-related BAU support, projects, enhancements, and defect resolution. Support internal audits, compliance reviews, and regulatory requirements where required. Gather business requirements, facilitate workshops, and deliver user training and knowledge transfer. Investigate system issues, perform root cause analysis, and provide effective problem resolution. Serve as a key link between business teams and Finova, ensuring clear communication and stakeholder engagement. Build, configure, and maintain user devices, including machine deployments and rebuilds. Provide technical guidance and specialist support to colleagues across the organisation. Develop strong relationships with business stakeholders to understand operational needs and deliver effective technology solutions. Experience and skills required for the role of Junior Banking Systems Support Analyst: At least 1/2 years' experience in an IT support role. Experience operating within a regulated industry, with financial services or banking experience considered an advantage. Strong working knowledge of Microsoft technologies, including Office 365, Teams, Windows 11, Azure, Intune, SharePoint, OneDrive, Active Directory, Azure Active Directory, and mobile device management (iOS and Android). Experience using IT service management and call logging platforms such as SolarWinds or ServiceNow. Proven ability to manage competing priorities and work effectively in a fast-paced environment. Self-motivated with the ability to work independently and take ownership of tasks. Strong awareness of operational and business risks, with the confidence to identify and escalate issues appropriately. Demonstrates professionalism, discretion, and the ability to handle confidential information sensitively. Quick to understand business requirements and translate them into effective system configurations and technical solutions. For more information regarding the role of Junior Banking Systems Support Analyst please contact us Stellar Select is acting as an employment agency and is a corporate member of the REC. Due to a high volume of applications, we will only contact you if your application has been successful. We aim to contact all successful contacts within two business days.
Jun 12, 2026
Full time
Job Title: Junior Banking Systems Support Analyst Location: Hertfordshire Hybrid - 2-3 days per week in the office. It is expected to be office-based during the first 2 weeks. Salary: On Application Hours: Monday to Friday 9 am to 5 pm Benefits: 15% Contributory Pension (10% Employer, 5% Employee) 26 days holiday plus bank holidays, and a day off for your birthday Discretionary Bonus Scheme & Annual salary reviews Paid sick leave & Digital GP 24/7 Private Health Insurance, Critical Illness Insurance & Dental Cover Income Protection Enhanced maternity, paternity and shared parental leave Menopause support Paid Carers leave Charity Day Employee Assistance Programme Cycle2work Scheme Benefits Hub; large selection of employee discounts, rewards and perks across a number brands, restaurants, holidays and "away" About our client and the role of Junior Banking Systems Support Analyst: Our client is a fast-growing financial services provider who put their colleagues and customers at the heart of everything they do. They are built on strong values with a collaborative culture, with a strong focus on inclusivity, integrity and innovation. They have an exciting opportunity for a Junior Banking Systems Support Analyst to join the IT team and become an SME in their banking systems and software. You will work on the daily operation of the core banking systems and play a key part in the future development of the system. Additionally, you will provide general IT support to the wider business. Fors this role, we are looking for an experienced IT Support Analyst who has worked in a regulated background (ideally financial services). Responsibilities for the role of Junior Banking Systems Support Analyst: Administer and support Finova DPR for lending and savings operations, including product configuration, system integrations, and software upgrades. Provide first and second-line IT support across business applications, hardware, and operational systems. Manage and update incident and defect records within Finova and internal service management systems. Maintain and improve process documentation, procedures, and system guides. Coordinate testing activities with internal stakeholders and external vendors for system enhancements, upgrades, and new implementations. Analyse business processes and identify opportunities for automation, efficiency improvements, and system optimisation. Lead the planning and delivery of major and quarterly Finova system releases and upgrades. Act as the primary liaison for Finova-related BAU support, projects, enhancements, and defect resolution. Support internal audits, compliance reviews, and regulatory requirements where required. Gather business requirements, facilitate workshops, and deliver user training and knowledge transfer. Investigate system issues, perform root cause analysis, and provide effective problem resolution. Serve as a key link between business teams and Finova, ensuring clear communication and stakeholder engagement. Build, configure, and maintain user devices, including machine deployments and rebuilds. Provide technical guidance and specialist support to colleagues across the organisation. Develop strong relationships with business stakeholders to understand operational needs and deliver effective technology solutions. Experience and skills required for the role of Junior Banking Systems Support Analyst: At least 1/2 years' experience in an IT support role. Experience operating within a regulated industry, with financial services or banking experience considered an advantage. Strong working knowledge of Microsoft technologies, including Office 365, Teams, Windows 11, Azure, Intune, SharePoint, OneDrive, Active Directory, Azure Active Directory, and mobile device management (iOS and Android). Experience using IT service management and call logging platforms such as SolarWinds or ServiceNow. Proven ability to manage competing priorities and work effectively in a fast-paced environment. Self-motivated with the ability to work independently and take ownership of tasks. Strong awareness of operational and business risks, with the confidence to identify and escalate issues appropriately. Demonstrates professionalism, discretion, and the ability to handle confidential information sensitively. Quick to understand business requirements and translate them into effective system configurations and technical solutions. For more information regarding the role of Junior Banking Systems Support Analyst please contact us Stellar Select is acting as an employment agency and is a corporate member of the REC. Due to a high volume of applications, we will only contact you if your application has been successful. We aim to contact all successful contacts within two business days.
Position: 2nd Line Engineer Location: Abingdon Salary: 37k Benefits 25+ Days Holiday and rising (plus bank holidays) Flexible working (WFH incentives) Bupa Cash Plan Electric Vehicle Scheme Cycle Scheme Discounted Gym Membership Paid Charity Day Car Parking Work for one of the UK's leading technology specialists, proudly recognised as a World Class Place to Work by Best Companies, a nationally respected benchmark for employee engagement and workplace excellence. They were also ranked as the Technology Company to Work For in the UK, reflecting culture, our people, and our commitment to being an employer of choice. Primary Purpose: The Tier 2 team are tasked with supporting, investigating, and resolving our MSP client's IT-related systems and making sure all issues are dealt with in a timely fashion. Key Responsibilities Being the first point of contact for all incoming support calls, emails, and sessions - when necessary Being an escalation point for all escalations coming from apprentice, and Tier 1 engineers Ensuring all forms of support call are logged in the system and the client is kept updated Manage incidents and request tickets ensuring established SLAs are met Providing support to our clients Help the Tier 2 Manager with continued business improvements Provide support to the apprentice, and Tier 1 engineers Manage/Maintain all escalations from the apprentice, and Tier 1 engineers Communicate daily to clients with open tickets Managing the client's expectations with ongoing tickets Ensure all client related problems are logged correctly Inform the Tier 2 Manager of any tickets requiring escalations Working with client's 3rd party suppliers and vendors when appropriate Adhere to all company policies and procedures Ensuring that all role related KPI's are met Logging, managing, and resolving client IT issues Maintain and improve cloud infrastructure Composing Requests for Change Manage all client on/offboarding's, ensuring all tasks are complete Maintain all client documentation ensuring it is relevant Undertake any other reasonable duties as required to meet the needs of the business Person Specification: Minimum: Excellent knowledge in Windows 11 installation and configuration Excellent knowledge with MacOS installation and configuration Excellent knowledge with Microsoft 365 administrative suite - Intune/SharePoint/Teams/Exchange/Entra ID etc Exposure to Email filter technologies - Mimecast/Barracuda/Sophos Email Gateway Exposure to Microsoft Server OS and server roles - 2016/2019/2022/2025 Exposure and troubleshooting knowledge with networking related items - firewalls/switches/wireless etc 2+ years' experience working with medium-large businesses Excellent knowledge of user & group management (on-premises/Entra) Excellent knowledge of scripting and RPA automations Ability to learn on your feet Strong communication skills Excellent troubleshooting and problem resolution skills Excellent customer experience Positive attitude to work Strive to continuous improvement Able to work independently under pressure Minimum of 3 years' IT experience in a corporate or services environment Driving license and own transport Ability to obtain DBS certificate Desirable: Sophos Central/XG Firewall Certifications (Engineer or Architect) Microsoft MS-102, MD-102, MS-700, AZ-900 Certifications Apple Certified Support Certifications Comptia A+ Wireless management - Ubiquiti, Meraki, etc Group policy/Intune policy management - deployment or management INDIT Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer. By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.
Jun 12, 2026
Full time
Position: 2nd Line Engineer Location: Abingdon Salary: 37k Benefits 25+ Days Holiday and rising (plus bank holidays) Flexible working (WFH incentives) Bupa Cash Plan Electric Vehicle Scheme Cycle Scheme Discounted Gym Membership Paid Charity Day Car Parking Work for one of the UK's leading technology specialists, proudly recognised as a World Class Place to Work by Best Companies, a nationally respected benchmark for employee engagement and workplace excellence. They were also ranked as the Technology Company to Work For in the UK, reflecting culture, our people, and our commitment to being an employer of choice. Primary Purpose: The Tier 2 team are tasked with supporting, investigating, and resolving our MSP client's IT-related systems and making sure all issues are dealt with in a timely fashion. Key Responsibilities Being the first point of contact for all incoming support calls, emails, and sessions - when necessary Being an escalation point for all escalations coming from apprentice, and Tier 1 engineers Ensuring all forms of support call are logged in the system and the client is kept updated Manage incidents and request tickets ensuring established SLAs are met Providing support to our clients Help the Tier 2 Manager with continued business improvements Provide support to the apprentice, and Tier 1 engineers Manage/Maintain all escalations from the apprentice, and Tier 1 engineers Communicate daily to clients with open tickets Managing the client's expectations with ongoing tickets Ensure all client related problems are logged correctly Inform the Tier 2 Manager of any tickets requiring escalations Working with client's 3rd party suppliers and vendors when appropriate Adhere to all company policies and procedures Ensuring that all role related KPI's are met Logging, managing, and resolving client IT issues Maintain and improve cloud infrastructure Composing Requests for Change Manage all client on/offboarding's, ensuring all tasks are complete Maintain all client documentation ensuring it is relevant Undertake any other reasonable duties as required to meet the needs of the business Person Specification: Minimum: Excellent knowledge in Windows 11 installation and configuration Excellent knowledge with MacOS installation and configuration Excellent knowledge with Microsoft 365 administrative suite - Intune/SharePoint/Teams/Exchange/Entra ID etc Exposure to Email filter technologies - Mimecast/Barracuda/Sophos Email Gateway Exposure to Microsoft Server OS and server roles - 2016/2019/2022/2025 Exposure and troubleshooting knowledge with networking related items - firewalls/switches/wireless etc 2+ years' experience working with medium-large businesses Excellent knowledge of user & group management (on-premises/Entra) Excellent knowledge of scripting and RPA automations Ability to learn on your feet Strong communication skills Excellent troubleshooting and problem resolution skills Excellent customer experience Positive attitude to work Strive to continuous improvement Able to work independently under pressure Minimum of 3 years' IT experience in a corporate or services environment Driving license and own transport Ability to obtain DBS certificate Desirable: Sophos Central/XG Firewall Certifications (Engineer or Architect) Microsoft MS-102, MD-102, MS-700, AZ-900 Certifications Apple Certified Support Certifications Comptia A+ Wireless management - Ubiquiti, Meraki, etc Group policy/Intune policy management - deployment or management INDIT Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer. By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.
Gleeson Recruitment Group
Northampton, Northamptonshire
Solutions Design Manager / Senior Solutions Design Manager UK Wide Remote with Client Travel 65,000 - 80,000 + Car Allowance + Bonus Gleeson is partnering with a fast-growing supply chain and logistics solutions business that is investing heavily in its people, technology, and international expansion. With ambitious growth plans across the UK and Europe, a growing portfolio of major customers, and significant investment backing, this is an opportunity to join at an exciting stage of the company's journey. As a Solutions Design Manager, you'll play a key role in designing and delivering innovative warehouse, transport, automation, and supply chain solutions that help customers improve efficiency, reduce costs, and drive operational performance. Working across high-profile transformation projects, you'll gain exposure to senior stakeholders, cutting-edge technologies, and complex operational challenges. This is more than just a Solutions Design role, it's an opportunity to join a business where high performers are recognised, given real responsibility, and supported to progress. Whether your ambition is to move into leadership, build and lead a team, or establish yourself as a recognised subject matter expert, you'll have the platform, visibility, and support to accelerate your career. Key Responsibilities Design and deliver innovative warehouse, transport, and supply chain solutions for a diverse customer portfolio. Lead solution development for tenders, customer opportunities, and strategic projects. Conduct operational assessments to identify opportunities for optimisation and improvement. Design warehouse layouts, automation concepts, mechanisation strategies, and operational models. Develop data-driven business cases and financial models to support customer decision-making. Analyse operational performance, productivity, and supply chain data to identify efficiencies. Support the implementation of automation, and emerging technology solutions. Partner with customers to understand strategic objectives and operational challenges. Lead workshops, presentations, and solution reviews with key stakeholders. Manage project delivery from concept through implementation and operational handover. Collaborate with operations, finance, technology, and commercial teams to deliver best-in-class solutions. Support vendor selection, outsourcing projects, RFP processes, and technology evaluations. Contribute to the development of internal best practice, innovation, and capability-building initiatives. Ideal Experience Proven experience in Supply Chain or Warehouse Solutions Design. Strong understanding of warehouse operations, distribution, fulfilment, and logistics networks. Experience supporting commercial tenders, bids, and customer solution development. Strong analytical and data modelling capabilities. Experience building business cases and understanding P&L impacts. Excellent stakeholder management and customer engagement skills. Knowledge of WMS, TMS, automation, robotics, and emerging supply chain technologies. Supply chain or logistics-related qualifications and certifications would be advantageous. At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer. By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data.
Jun 12, 2026
Full time
Solutions Design Manager / Senior Solutions Design Manager UK Wide Remote with Client Travel 65,000 - 80,000 + Car Allowance + Bonus Gleeson is partnering with a fast-growing supply chain and logistics solutions business that is investing heavily in its people, technology, and international expansion. With ambitious growth plans across the UK and Europe, a growing portfolio of major customers, and significant investment backing, this is an opportunity to join at an exciting stage of the company's journey. As a Solutions Design Manager, you'll play a key role in designing and delivering innovative warehouse, transport, automation, and supply chain solutions that help customers improve efficiency, reduce costs, and drive operational performance. Working across high-profile transformation projects, you'll gain exposure to senior stakeholders, cutting-edge technologies, and complex operational challenges. This is more than just a Solutions Design role, it's an opportunity to join a business where high performers are recognised, given real responsibility, and supported to progress. Whether your ambition is to move into leadership, build and lead a team, or establish yourself as a recognised subject matter expert, you'll have the platform, visibility, and support to accelerate your career. Key Responsibilities Design and deliver innovative warehouse, transport, and supply chain solutions for a diverse customer portfolio. Lead solution development for tenders, customer opportunities, and strategic projects. Conduct operational assessments to identify opportunities for optimisation and improvement. Design warehouse layouts, automation concepts, mechanisation strategies, and operational models. Develop data-driven business cases and financial models to support customer decision-making. Analyse operational performance, productivity, and supply chain data to identify efficiencies. Support the implementation of automation, and emerging technology solutions. Partner with customers to understand strategic objectives and operational challenges. Lead workshops, presentations, and solution reviews with key stakeholders. Manage project delivery from concept through implementation and operational handover. Collaborate with operations, finance, technology, and commercial teams to deliver best-in-class solutions. Support vendor selection, outsourcing projects, RFP processes, and technology evaluations. Contribute to the development of internal best practice, innovation, and capability-building initiatives. Ideal Experience Proven experience in Supply Chain or Warehouse Solutions Design. Strong understanding of warehouse operations, distribution, fulfilment, and logistics networks. Experience supporting commercial tenders, bids, and customer solution development. Strong analytical and data modelling capabilities. Experience building business cases and understanding P&L impacts. Excellent stakeholder management and customer engagement skills. Knowledge of WMS, TMS, automation, robotics, and emerging supply chain technologies. Supply chain or logistics-related qualifications and certifications would be advantageous. At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer. By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data.
PMO Analyst Crewe £35,000 per annum Hybrid Role Summary We are seeking a dedicated PMO professional to lead and support strategic and operational change programmes. This role will act as the central coordination point for programme governance, controls, reporting, resourcing, and financial tracking, while working closely with senior stakeholders to provide clear visibility of performance, risks, issues, dependencies, and budget position. Key Responsibilities Own and maintain PMO governance, controls, reporting, and assurance activities across multiple change programmes Develop, track, and maintain a comprehensive project documentation library Produce and enhance programme reporting, dashboards, and management information for senior stakeholders Monitor delivery against plans and milestones, providing challenge and mitigation where risks or deviations arise Support delivery teams in identifying and removing blockers to ensure successful outcomes Assist in analysing costs, benefits, risks, and interdependencies, ensuring actions are incorporated into plans Define and maintain processes to ensure accurate planning and estimation Track and monitor project benefits to ensure expected outcomes are realised Support financial tracking, budgeting, forecasting, and resource management activities Facilitate governance forums, steering committees, and stakeholder meetings, tracking actions through to completion Manage RAID logs (Risks, Assumptions, Issues, Dependencies), ensuring effective escalation and resolution Drive consistency across programmes through adoption of PMO best practices and standards Build strong relationships across stakeholders, providing trusted support and guidance Requirements Previous PMO experience, ideally within a regulated or complex environment Knowledge of recognised project/programme methodologies (e.g. PRINCE2, MSP, or equivalent) and governance frameworks Experience managing RAID processes and programme governance activities Experience in financial tracking, budgeting, forecasting, and reporting Strong communication and stakeholder management skills, able to engage at all levels Excellent analytical skills with the ability to present complex information clearly Proven experience producing high-quality reporting, dashboards, and management information Strong organisational and planning skills Ability to work in a fast-paced environment with competing priorities Proactive approach with a strong sense of ownership and accountability Key Behaviours Customer-focused Clear and straightforward communication Responsible and accountable Professional and collaborative Core benefits 28 days holiday + bank holidays Flexible working / flexi time Pension Life insurance (4x salary) Refer a friend bonus After probation Health cash plan Cycle to work scheme Study support Buy extra holidays Annual bonus Annual pay review Company sick pay Send your CV to (url removed) or Call (phone number removed) INDCOM
Jun 12, 2026
Full time
PMO Analyst Crewe £35,000 per annum Hybrid Role Summary We are seeking a dedicated PMO professional to lead and support strategic and operational change programmes. This role will act as the central coordination point for programme governance, controls, reporting, resourcing, and financial tracking, while working closely with senior stakeholders to provide clear visibility of performance, risks, issues, dependencies, and budget position. Key Responsibilities Own and maintain PMO governance, controls, reporting, and assurance activities across multiple change programmes Develop, track, and maintain a comprehensive project documentation library Produce and enhance programme reporting, dashboards, and management information for senior stakeholders Monitor delivery against plans and milestones, providing challenge and mitigation where risks or deviations arise Support delivery teams in identifying and removing blockers to ensure successful outcomes Assist in analysing costs, benefits, risks, and interdependencies, ensuring actions are incorporated into plans Define and maintain processes to ensure accurate planning and estimation Track and monitor project benefits to ensure expected outcomes are realised Support financial tracking, budgeting, forecasting, and resource management activities Facilitate governance forums, steering committees, and stakeholder meetings, tracking actions through to completion Manage RAID logs (Risks, Assumptions, Issues, Dependencies), ensuring effective escalation and resolution Drive consistency across programmes through adoption of PMO best practices and standards Build strong relationships across stakeholders, providing trusted support and guidance Requirements Previous PMO experience, ideally within a regulated or complex environment Knowledge of recognised project/programme methodologies (e.g. PRINCE2, MSP, or equivalent) and governance frameworks Experience managing RAID processes and programme governance activities Experience in financial tracking, budgeting, forecasting, and reporting Strong communication and stakeholder management skills, able to engage at all levels Excellent analytical skills with the ability to present complex information clearly Proven experience producing high-quality reporting, dashboards, and management information Strong organisational and planning skills Ability to work in a fast-paced environment with competing priorities Proactive approach with a strong sense of ownership and accountability Key Behaviours Customer-focused Clear and straightforward communication Responsible and accountable Professional and collaborative Core benefits 28 days holiday + bank holidays Flexible working / flexi time Pension Life insurance (4x salary) Refer a friend bonus After probation Health cash plan Cycle to work scheme Study support Buy extra holidays Annual bonus Annual pay review Company sick pay Send your CV to (url removed) or Call (phone number removed) INDCOM
Service Improvement Lead Leicester (Hybrid) 4 month Contract Full Time, Monday to Friday Up to 600 per day (DOE) We are recruiting for an experienced Service Improvement Lead to join a busy Leicester based company on an initial 4-month contract. This Service Improvement Lead role is ideal for someone who enjoys solving operational challenges, improving customer journeys, and driving meaningful service improvements within complex environments. The Service Improvement Lead will support operational recovery and stabilisation following the implementation of Microsoft Dynamics 365. Working closely with customer service, technology and leadership teams, you will identify operational issues, coordinate improvement activity, and help improve service performance across all customer channels. As a Service Improvement Lead, you will combine operational insight, process improvement expertise, stakeholder management and Microsoft Dynamics 365 knowledge to support both immediate stabilisation activities and longer-term service enhancements. What You'll Be Doing Acting as the embedded Service Improvement Lead within the department, coordinating service improvement and recovery activities Identifying service issues, customer pain points and operational risks, driving them through to resolution Reviewing and improving customer service processes, workflows and customer journeys Working closely with technology teams to support the stabilisation and optimisation of Microsoft Dynamics 365 Analysing customer, case and operational data to identify trends, root causes and improvement opportunities Supporting backlog reduction, demand management and service performance improvements What We're Looking For Previous experience in a Service Improvement Lead, Operations Lead, Business Analyst, Operational Consultant or similar role Strong experience working within a contact centre or customer service environment Proven experience supporting operational recovery, service improvement or CRM stabilisation initiatives Hands-on experience with Microsoft Dynamics 365, including workflows, queues, case routing and dashboards Strong analytical and process mapping skills with the ability to turn insight into practical recommendations Excellent stakeholder management and communication skills, with the ability to influence positive change If you're an experienced Service Improvement Lead looking for a contract where you can make an immediate impact, we'd love to hear from you. This is an excellent opportunity to join a business undergoing significant transformation and play a key role in improving customer service operations, enhancing customer journeys and supporting the successful stabilisation of Microsoft Dynamics 365.
Jun 12, 2026
Contractor
Service Improvement Lead Leicester (Hybrid) 4 month Contract Full Time, Monday to Friday Up to 600 per day (DOE) We are recruiting for an experienced Service Improvement Lead to join a busy Leicester based company on an initial 4-month contract. This Service Improvement Lead role is ideal for someone who enjoys solving operational challenges, improving customer journeys, and driving meaningful service improvements within complex environments. The Service Improvement Lead will support operational recovery and stabilisation following the implementation of Microsoft Dynamics 365. Working closely with customer service, technology and leadership teams, you will identify operational issues, coordinate improvement activity, and help improve service performance across all customer channels. As a Service Improvement Lead, you will combine operational insight, process improvement expertise, stakeholder management and Microsoft Dynamics 365 knowledge to support both immediate stabilisation activities and longer-term service enhancements. What You'll Be Doing Acting as the embedded Service Improvement Lead within the department, coordinating service improvement and recovery activities Identifying service issues, customer pain points and operational risks, driving them through to resolution Reviewing and improving customer service processes, workflows and customer journeys Working closely with technology teams to support the stabilisation and optimisation of Microsoft Dynamics 365 Analysing customer, case and operational data to identify trends, root causes and improvement opportunities Supporting backlog reduction, demand management and service performance improvements What We're Looking For Previous experience in a Service Improvement Lead, Operations Lead, Business Analyst, Operational Consultant or similar role Strong experience working within a contact centre or customer service environment Proven experience supporting operational recovery, service improvement or CRM stabilisation initiatives Hands-on experience with Microsoft Dynamics 365, including workflows, queues, case routing and dashboards Strong analytical and process mapping skills with the ability to turn insight into practical recommendations Excellent stakeholder management and communication skills, with the ability to influence positive change If you're an experienced Service Improvement Lead looking for a contract where you can make an immediate impact, we'd love to hear from you. This is an excellent opportunity to join a business undergoing significant transformation and play a key role in improving customer service operations, enhancing customer journeys and supporting the successful stabilisation of Microsoft Dynamics 365.
Location - This role is based in our Sheffield office 3 days per week with 2 days working from home. Please note: The first FIVE weeks will be full time in the office for training Working hours - 37.5 hours per week (Monday-Friday, 9am-5.30pm with very occasional Saturday working) Salary - £26,900 (Year 1 OTE of £27,700) Start Date - must be able to start on Tuesday 21st July 2026 As part of our recruitment process, we use an AI assistant called Lily to carry out an initial phone call. It takes just a few minutes and allows us to progress suitable candidates faster, including outside normal working hours. Our mission: Two in five people in the UK rent their homes. Goodlord's mission? To be the gold standard platform for renting We started Goodlord because we wanted to make renting simple and transparent for everyone involved: the agent, the landlord, and the tenant. We knew Generation Rent would lead to more tenants, with higher digital expectations and we were confident we could provide a solution Like all scale-ups it s been a bit of a rollercoaster journey, but we re now stronger than ever, with around 3,000 letting agents using the platform, exciting and varied products and 350 Goodlordians supporting the mission! The Opportunity: Pro actively working to progress referencing applications ensuring reports are generated for our customers in line with our KPI measurements Helping tenants to get their dream home through meeting and exceeding targets. Professionally supporting our customers with high levels of accuracy (this is super important) with great care and diligence via phone, live chat and email. What we need from you: Previous experience working in a highly targeted and fast-moving contact centre is highly desirable - we will prioritise applications with this experience, but it isn't essential Customer centric mindset allowing you to quickly identify and understand the needs of our different customers Have great attention to detail and can easily identify inconsistencies It would also be great if: You have previous experience in conducting credit or ID checks or working within the lettings industry you re super organised and have proven your ability to prioritise effectively Why you'll love being a Goodlordian Aside from the role, the people, our culture and our mission, we have some other things that make Goodlord a pretty awesome place to be. Here s a few favourites amongst Goodlordians (check out our careers page for more info). Grow with Goodlord: your development is important to us, that s why we are Great Place to Work - certified. Have a goal in mind? Share it with us so we can use some of our annual development fund to support it. We guarantee you ll learn loads and develop both personally and professionally! Your well-being matters: bi-weekly coaching with Sanctus to provide Goodlordians with a safe place to talk and support your mental health 25 days holiday (plus UK Bank holidays) plus 1 day per full holiday year up to 32 days: We believe regular breaks are essential for well-being and we encourage (some may say expect!) all Goodlordians to take full advantage of their annual leave entitlement. Supporting your family: we offer Goodlordians of all genders a generous 3 months of fully-paid time off to look after their new arrivals Our team: we re an energetic, sociable, and talented bunch who are super passionate about what we do and determined to make a difference. We re all in it together, we learn from each other, we re genuine and we don t have time for politics
Jun 12, 2026
Full time
Location - This role is based in our Sheffield office 3 days per week with 2 days working from home. Please note: The first FIVE weeks will be full time in the office for training Working hours - 37.5 hours per week (Monday-Friday, 9am-5.30pm with very occasional Saturday working) Salary - £26,900 (Year 1 OTE of £27,700) Start Date - must be able to start on Tuesday 21st July 2026 As part of our recruitment process, we use an AI assistant called Lily to carry out an initial phone call. It takes just a few minutes and allows us to progress suitable candidates faster, including outside normal working hours. Our mission: Two in five people in the UK rent their homes. Goodlord's mission? To be the gold standard platform for renting We started Goodlord because we wanted to make renting simple and transparent for everyone involved: the agent, the landlord, and the tenant. We knew Generation Rent would lead to more tenants, with higher digital expectations and we were confident we could provide a solution Like all scale-ups it s been a bit of a rollercoaster journey, but we re now stronger than ever, with around 3,000 letting agents using the platform, exciting and varied products and 350 Goodlordians supporting the mission! The Opportunity: Pro actively working to progress referencing applications ensuring reports are generated for our customers in line with our KPI measurements Helping tenants to get their dream home through meeting and exceeding targets. Professionally supporting our customers with high levels of accuracy (this is super important) with great care and diligence via phone, live chat and email. What we need from you: Previous experience working in a highly targeted and fast-moving contact centre is highly desirable - we will prioritise applications with this experience, but it isn't essential Customer centric mindset allowing you to quickly identify and understand the needs of our different customers Have great attention to detail and can easily identify inconsistencies It would also be great if: You have previous experience in conducting credit or ID checks or working within the lettings industry you re super organised and have proven your ability to prioritise effectively Why you'll love being a Goodlordian Aside from the role, the people, our culture and our mission, we have some other things that make Goodlord a pretty awesome place to be. Here s a few favourites amongst Goodlordians (check out our careers page for more info). Grow with Goodlord: your development is important to us, that s why we are Great Place to Work - certified. Have a goal in mind? Share it with us so we can use some of our annual development fund to support it. We guarantee you ll learn loads and develop both personally and professionally! Your well-being matters: bi-weekly coaching with Sanctus to provide Goodlordians with a safe place to talk and support your mental health 25 days holiday (plus UK Bank holidays) plus 1 day per full holiday year up to 32 days: We believe regular breaks are essential for well-being and we encourage (some may say expect!) all Goodlordians to take full advantage of their annual leave entitlement. Supporting your family: we offer Goodlordians of all genders a generous 3 months of fully-paid time off to look after their new arrivals Our team: we re an energetic, sociable, and talented bunch who are super passionate about what we do and determined to make a difference. We re all in it together, we learn from each other, we re genuine and we don t have time for politics
Gas Engineer - Worcester Bosch Boiler Manufacturer PAYE role Reside LA postcode (Lancaster, Kendal, Carnforth, Morecambe, Ulverston) Do you live in the LA or PR3 postcode? Have a Boiler Breakdown & Fault-finding experience? Want the stability of working for a leading Boiler Manufacturer? The UK's award winning premium Boiler Manufacturer are expanding their field service team and are seeking a PAYE Gas Breakdown Engineer in the listed postcode area, to undertake servicing, fault-finding and repair on their Boilers (no system work). Why Worcester Bosch? Initial & ongoing Worcester Bosch training Full product support Van with all parts & spares - restocked while you sleep! Only work on Worcester Bosch products Start your day from home Working Hours: Monday to Friday Saturdays on rota No Sundays, No Callout, No Shifts, No Standby! Home based working in a region Are You? Are you a self motivated Gas Engineer, Heating Engineer, Boiler Engineer organised with good customer facing skills and Boiler Breakdown/Fault-finding ability? Product training will be provided to those who possess; Previous Faultfinding or Breakdown experience (ideally 2+yrs) ACS Core & Boilers certification (CCN1 and CEN1) Able to use a multi-meter Full UK Driving Licence - required Live in the postcode required Experience of working on boilers manufacturers which may include; Worcester Bosch, Vaillant, Viessman, Baxi, Ideal Boilers, Gloworm, Potterton, Alpha Heating, etc Salary & Benefits: PAYE directly employed with the Boiler Manufacturer Worcester Bosch. Starting package of 44,684 based on; Basic salary of 42,000 + 684 Lunch Allowance + circa 2000 Company Bonus Company Van - Fully expensed with Private use option including fuel Overtime 33 days holiday (25+Banks) Company Pension scheme to 8% Optional Healthcare scheme Life Assurance & sickness scheme Discount on Bosch products Perk Box - discounts on gym memberships, shopping, etc Uniform, laptop, all specialist tools Gas Engineer, live in the listed postcode area & Interested? Please apply or reach us at Start Monday now! Experience; Gas Engineer, Heating Engineer, Gas Technician, Boiler Engineer, Worcester Bosch Engineer, Vaillant Engineer, Viessman Engineer, Baxi Engineer, British Gas Engineer, Homeserve, Ideal Engineer
Jun 12, 2026
Full time
Gas Engineer - Worcester Bosch Boiler Manufacturer PAYE role Reside LA postcode (Lancaster, Kendal, Carnforth, Morecambe, Ulverston) Do you live in the LA or PR3 postcode? Have a Boiler Breakdown & Fault-finding experience? Want the stability of working for a leading Boiler Manufacturer? The UK's award winning premium Boiler Manufacturer are expanding their field service team and are seeking a PAYE Gas Breakdown Engineer in the listed postcode area, to undertake servicing, fault-finding and repair on their Boilers (no system work). Why Worcester Bosch? Initial & ongoing Worcester Bosch training Full product support Van with all parts & spares - restocked while you sleep! Only work on Worcester Bosch products Start your day from home Working Hours: Monday to Friday Saturdays on rota No Sundays, No Callout, No Shifts, No Standby! Home based working in a region Are You? Are you a self motivated Gas Engineer, Heating Engineer, Boiler Engineer organised with good customer facing skills and Boiler Breakdown/Fault-finding ability? Product training will be provided to those who possess; Previous Faultfinding or Breakdown experience (ideally 2+yrs) ACS Core & Boilers certification (CCN1 and CEN1) Able to use a multi-meter Full UK Driving Licence - required Live in the postcode required Experience of working on boilers manufacturers which may include; Worcester Bosch, Vaillant, Viessman, Baxi, Ideal Boilers, Gloworm, Potterton, Alpha Heating, etc Salary & Benefits: PAYE directly employed with the Boiler Manufacturer Worcester Bosch. Starting package of 44,684 based on; Basic salary of 42,000 + 684 Lunch Allowance + circa 2000 Company Bonus Company Van - Fully expensed with Private use option including fuel Overtime 33 days holiday (25+Banks) Company Pension scheme to 8% Optional Healthcare scheme Life Assurance & sickness scheme Discount on Bosch products Perk Box - discounts on gym memberships, shopping, etc Uniform, laptop, all specialist tools Gas Engineer, live in the listed postcode area & Interested? Please apply or reach us at Start Monday now! Experience; Gas Engineer, Heating Engineer, Gas Technician, Boiler Engineer, Worcester Bosch Engineer, Vaillant Engineer, Viessman Engineer, Baxi Engineer, British Gas Engineer, Homeserve, Ideal Engineer
The Service Desk Administrator is the first point of contact for all IT queries across the business, playing a vital role in keeping day-to-day operations running smoothly. Working in a fast-paced service desk environment, you ll troubleshoot and resolve a broad range of 1st line technical issues remotely, while managing tickets from initial query through to resolution. This is a hands-on, varied role where no two days are the same combining daily user support with opportunities to contribute to process improvements and gain exposure to the latest network, cloud, and infrastructure technologies, all while collaborating closely with wider service delivery teams. Key Responsibilities: Experience working in a 1st line support role Provide first-line technical support to users via phone, email, and in-person. Manage and prioritise service requests and incidents using a ticketing system. Escalate complex issues to higher-level support teams as necessary. Collaborate with other IT team members to ensure seamless service delivery. First point of contact for all queries from staff. Identify and carry out remote 'first time fixes' on a variety of network and software solutions. This will include varied tasks from password changes through to data restoration, printer, and software application rollout. Process improvement - proactive involvement in the continued development of new and established procedures. Service delivery - working with other service delivery teams to ensure that Service Level Agreement (SLA) targets are met. Maintain a professional and effective working relationship with customers and work colleagues Stay up to date with the latest technology trends and best practices. Skills and Experiences: Experience of troubleshooting with Laptops/Desktops/Printers Knowledge of Windows systems - Windows Client OS Office365 / Microsoft packages Some server experience would also be beneficial. Excellent problem-solving and analytical skills. Strong communication and interpersonal skills. Ability to work independently and as part of a team. Customer-focused with a commitment to providing high-quality service. What we offer A competitive salary and benefits package An employer who values the ongoing wellbeing of its employees Career development within a successful and growing business About Us We are MARCH . The leading provider of critical engineering services. Supporting the industries we all rely on to improve their infrastructure, process, and digital environments. We work together with our customers to maintain business continuity, optimise output, and drive new standards in productivity, reliability, and sustainability. We help deliver operational resilience, increased performance, and better environmental outcomes, across the board. Why March? Progress is People. MARCH has ambitious plans and central to our future growth is attracting, developing and retaining the very best talent. Whether your role is onsite or office-based, engineering or support, we offer opportunities for all our people to develop their careers and maximise their potential. MARCH is committed to building teams that reflect a wide range of backgrounds, perspectives, and experiences.
Jun 12, 2026
Full time
The Service Desk Administrator is the first point of contact for all IT queries across the business, playing a vital role in keeping day-to-day operations running smoothly. Working in a fast-paced service desk environment, you ll troubleshoot and resolve a broad range of 1st line technical issues remotely, while managing tickets from initial query through to resolution. This is a hands-on, varied role where no two days are the same combining daily user support with opportunities to contribute to process improvements and gain exposure to the latest network, cloud, and infrastructure technologies, all while collaborating closely with wider service delivery teams. Key Responsibilities: Experience working in a 1st line support role Provide first-line technical support to users via phone, email, and in-person. Manage and prioritise service requests and incidents using a ticketing system. Escalate complex issues to higher-level support teams as necessary. Collaborate with other IT team members to ensure seamless service delivery. First point of contact for all queries from staff. Identify and carry out remote 'first time fixes' on a variety of network and software solutions. This will include varied tasks from password changes through to data restoration, printer, and software application rollout. Process improvement - proactive involvement in the continued development of new and established procedures. Service delivery - working with other service delivery teams to ensure that Service Level Agreement (SLA) targets are met. Maintain a professional and effective working relationship with customers and work colleagues Stay up to date with the latest technology trends and best practices. Skills and Experiences: Experience of troubleshooting with Laptops/Desktops/Printers Knowledge of Windows systems - Windows Client OS Office365 / Microsoft packages Some server experience would also be beneficial. Excellent problem-solving and analytical skills. Strong communication and interpersonal skills. Ability to work independently and as part of a team. Customer-focused with a commitment to providing high-quality service. What we offer A competitive salary and benefits package An employer who values the ongoing wellbeing of its employees Career development within a successful and growing business About Us We are MARCH . The leading provider of critical engineering services. Supporting the industries we all rely on to improve their infrastructure, process, and digital environments. We work together with our customers to maintain business continuity, optimise output, and drive new standards in productivity, reliability, and sustainability. We help deliver operational resilience, increased performance, and better environmental outcomes, across the board. Why March? Progress is People. MARCH has ambitious plans and central to our future growth is attracting, developing and retaining the very best talent. Whether your role is onsite or office-based, engineering or support, we offer opportunities for all our people to develop their careers and maximise their potential. MARCH is committed to building teams that reflect a wide range of backgrounds, perspectives, and experiences.
