18 jobs found

We are currently recruiting for an experienced Housing Manager to lead the delivery of high-quality housing and neighbourhood management services across Kirklees. This is an excellent opportunity for a housing professional with experience managing teams, handling complex tenancy issues and delivering customer-focused housing services. Key Responsibilities Undertake formal duties relating to housing legislation, housing fraud, rent arrears, leaseholders and leasehold services. Support staff managing complex cases involving antisocial behaviour, debt management, safeguarding concerns and mental health challenges. Lead and manage a customer-focused housing management service covering tenancy management, income collection, empty homes and partnership working. Plan, coordinate and allocate resources effectively to meet operational demands and service priorities. Monitor performance, analyse trends and implement service improvements alongside Neighbourhood Service Managers and Housing Managers. Prepare professional reports, complaints responses and communications for senior management, legal services and external partners. Provide leadership, coaching and support to staff, promoting high performance and continuous improvement. Contribute to policy development and ensure compliance with relevant housing legislation and best practice. Requirements Previous experience in housing management, neighbourhood services or a similar leadership role. Strong knowledge of housing legislation, tenancy management and leasehold services. Experience managing staff, performance and complex casework. Excellent communication, report-writing and stakeholder management skills. Ability to analyse performance data and drive service improvements. CIH Level 4 qualification or willingness to work towards it is desirable. Enhanced DBS required. To apply, please send your CV to Lynx Employment Services or contact us for further information.

We are seeking an experienced Senior Leasehold Manager to join our client's team based in Clerkenwell, London. This vital role involves managing leasehold sections within the organisation, ensuring compliance with lease agreements, overseeing leasehold management activities, and liaising effectively with tenants and management teams. The successful candidate will be responsible for handling leasehold sections or management, focusing on leasehold-related governance, and supporting people management functions within the leasehold portfolio. This temporary appointment is initially for 3 months, with the possibility of extension based on performance. The role offers an hourly rate of £28.66 via umbrella company, inside IR35. Experience in senior leasehold management or leasehold sections within similar industries Proven ability to manage leasehold portfolios, including sections 20 and 24 discussions Strong knowledge of leasehold legislation, management procedures, and compliance requirements Excellent communication skills for liaising with tenants, management teams, and external stakeholders People management experience, with the ability to oversee tenant relations and coordinate management activities effectively Ability to work independently in a fast-paced environment and ensure deliverables are met within deadlines This role offers a fantastic opportunity to work within a public sector organisation with a dedicated team of 66-250 employees. As part of this position, you will gain valuable experience managing leasehold sections and contributing to the effective management of leasehold assets. The contract provides competitive pay and the chance to showcase your expertise in leasehold and management functions, with the potential for ongoing work depending on your performance. Join a reputable client where your skills in leasehold management and people coordination will be highly valued.

Asset Management Surveyor - SPN Join UK Power Networks in Crawley and help shape essential infrastructure projects across SPN. If you are an experienced property or consents professional looking for a high-impact role, this is your opportunity to take the lead on land and statutory consents that support major customer and asset management schemes. Working within our Asset Management directorate, you will play a key role in securing, protecting and managing the property rights needed to deliver and safeguard critical electricity infrastructure. Salary: 68,144 plus 3% bonus Location: Crawley Contract: Permanent Hybrid working: 3 days in the office, 2 days remote after probation You will work on varied and complex projects involving freehold and leasehold acquisitions, easements, wayleaves, compensation matters and third-party negotiations. This is a visible role where your expertise will influence project delivery, legal strategy, stakeholder relationships and business risk management across a defined geographical area. Alongside a competitive salary, we offer a strong benefits package designed to support your wellbeing, finances and work-life balance. 25 Days Annual Leave plus bank holidays. Reservist Leave - Additional 18 days full pay and 22 unpaid Personal Pension Plan - Personal contribution rates of 4% or 5% (UK Power Networks will make a corresponding contribution of 8% or 10%) Tenancy Loan Deposit Scheme, Season Ticket Loan Tax efficient benefits: Cycle to Work, Home & Tech, and Green Car Leasing Schemes Occupational Health support Switched On - scheme providing discount on hundreds of retailers' products You will bring strong experience in operational property, consents, wayleaves or land rights, with the confidence to manage complex negotiations and work effectively with customers, landowners, agents, solicitors, contractors and senior internal stakeholders. You may be RICS qualified, HNC qualified, or able to demonstrate equivalent technical knowledge and experience. Just as importantly, you will be commercially aware, confident handling complexity and conflict, and motivated by the chance to make a real impact in a highly regulated infrastructure environment. Closing date: 09/06/2026 For more information and to view the full job description please click apply! If you have any queries in connection to this vacancy or your application, please contact us at quoting the vacancy reference number and a member of the team will get in touch with you as soon as possible.

Senior Leasehold Manager Location: Farringdon, Croydon, or Sittingbourne (Hybrid) Contract: 3-month rolling contract (potential extension) Recruiter: Aatom Recruitment (on behalf of a Local Authority) About the Role Aatom Recruitment is seeking a Senior Leasehold Manager to join a local authority client. Reporting to the Head of Property Management, you will lead on leasehold strategy, compliance, and complex casework across a residential portfolio. Key Responsibilities Provide expert oversight on leasehold management, ensuring compliance with legislation and best practice Lead on complex legal matters including First-tier Tribunal cases, service charge disputes, and lease variations Interpret lease terms relating to service charges, repairs, and landlord/tenant obligations Manage Section 20 consultations and ensure service charge compliance Oversee RTM claims and support enfranchisement processes Manage and review tribunal submissions and evidential documentation Monitor managing agent performance and ensure adherence to RICS standards Support compliance with the Building Safety Act and related requirements Lead and support a team of leasehold professionals Provide advice, risk analysis, and reporting to senior stakeholders Skills and Experience Strong knowledge of UK leasehold law, case law, and tribunal processes Proven experience managing complex leasehold portfolios and disputes Experience with service charges, RTM, and enfranchisement Strong stakeholder management, communication, and leadership skills Ability to manage competing priorities and work under pressure Proficiency in MS Office and property management systems Qualifications Degree-level qualification or equivalent experience GCSEs (or equivalent) in English and Maths Full UK driving licence or ability to travel Desirable: Professional membership (TPI or RICS), knowledge of building safety legislation, and experience with MRI (Orchard) Why Apply? Hybrid working flexibility Opportunity to lead on complex, high-profile leasehold matters Potential contract extension

Property Manager / Residential Block Manager / Senior Property Manager London - £30-60k We re currently working with a reputable managing agent who seeks Leasehold Block Management professionals at all levels across London and the home counties. Whether you re an Assistant Property Manager, Property Manager or Senior Property Manager our established managing agent client has opportunities to suit with flexible working arrangements, a welcoming, supportive team environment and state of the art offices for those keen to work more traditionally. Property Manager / Assistant Property Manager / Senior Property Manager s keen to apply should live in (or within range of) London or the home counties, have 1-5 years block management experience (covering the full range of duties from budget setting to insurance provision, S20 consultation/major works, site visits & AGM s), come from a stable career background and have a genuine customer focus (seeing tasks through to completion, lots of resident communication and complete accountability). Whilst IRPM/RICS qualification is required for Senior Property Manager applicants, it can be supported for in assistant property managers / property managers keen to obtain it in post. Our client s block portfolio is high quality and diverse, comprising long retained RMC s, Freeholder sites and New Builds all divided into manageable unit numbers in close knit postcode spreads. Property Manager / Assistant Property Manager / Senior Property Manager s working for our client will enjoy a structured career path, ongoing training and a basic salary up to £60k with benefits depending on level/experience. If you are a Property Manager / Assistant Property Manager / Senior Property Manager keen to further your career in a quality focused, flexible setting in London or the Home Counties please apply now for immediate consideration and further info About us: BBL Property Recruitment are specialist recruiters for the leasehold block management sector, established over 20 years serving property manager vacancies nationally for a variety of high quality managing agent employers.

Property Manager Block Property Manager Boutique Portfolio Central Richmond (TW9) Are you looking for Small Low risk / more manageable portfolio First class company that values its Property Managers and promotes a healthy work/life balance Comapny offering extensive benefits and career opportunity Working with positive, happy and driven colleagues and back office support teams Beat the Block Management burnout and read on A rare opportunity to join a five-time "Great Place to Work UK" award-winner. Trade the high-rise chaos for a role located in the heart of Richmond, designed for genuine professional management. Our client is a premier Block Management specialist that has spent the last five years being formally recognised as one of the best employers in the UK. They have built their reputation on a simple philosophy: provide Managers with an elite support structure so they can deliver a gold-standard service to their clients without the burnout. Based in a brand-new, state-of-the-art head office in Central Richmond (moments from the train station), this role is perfectly positioned for an easy commute and offers an enviable lifestyle location for your lunch breaks and post-work socials. The Portfolio: Quality & Local Focus Our client focuses on a manageable, boutique-style portfolio. While you will lead on all aspects of management, the portfolio currently consists of local, lower-complexity buildings, allowing you to be present on-site without the burden of long-distance travel. Prime Location: Situated in Central Richmond, seconds from the station so car or parking required. Manageable Scale: A portfolio designed for quality of service, not just unit count. Modern Environment: Work from a state-of-the-art office designed for high-level collaboration. An Unrivalled Support Structure The standout feature of this role is the internal infrastructure. You are supported by dedicated specialists, ensuring you are never bogged down by back-office admin: H&S & Compliance Team: Leading on FRAs and navigating all statutory safety requirements. Major Works Team: Expert surveyors managing the Section 20 process from start to finish. Legal & Accounts: In-house specialists handling PL1s, legal admin, and service charge accounting. Dedicated Assistant: Providing direct support for the day-to-day. Key Responsibilities Acting as the primary point of contact for RMC directors and leaseholders, your focus will be: Site Presence: Conducting regular site visits to ensure buildings are maintained to the highest standards. Relationship Management: Leading AGMs and board meetings with the support. Financial Oversight: Setting annual service charge budgets with the support. Contractor Performance: Overseeing local contractors to ensure high standards of maintenance. Insurance: Managing claims and renewals in tandem with specialist brokers. The Rewards: Invest in YOUR Future Our client is committed to the long-term career health of their staff. They offer a structured environment where hard work is formally recognised: Professional Growth: Fully funded TPI (IRPM) and RICS accreditation. Structured Progression: Documented development plans with a pathway to Senior/Associate levels. Regular pay and reward reviews with an attractive performance-related bonus. Time Off: 25 days annual leave + Bank Holidays + Birthday leave Perks: High street discounts with major UK retailers. Candidate Requirements Proven experience in Residential Block Management. Competency in Service Charge Budgeting and leading AGMs. A professional, "people-first" approach to property management. A desire to advance your career. For more details on this exciting position, please apply today Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.

Property Manager Senior Block Property Manager Boutique Portfolio Central London Are you looking for High profile portfolio / exciting buildings First class company that values its Property Managers and promotes a healthy work/life balance Company offering extensive benefits and career opportunity Working with positive, happy and driven colleagues and back office support teams A rare opportunity to join a five-time "Great Place to Work UK" award-winner. Trade the high Block numbers chaos for a role located in the heart of London, designed for genuine professional management. Our client is a premier Block Management specialist that has spent the last five years being formally recognised as one of the best employers in the UK. They have built their reputation on a simple philosophy: provide Managers with an elite support structure so they can deliver a gold-standard service to their clients without the burnout. Based in a brand-new, state-of-the-art head office in Central London (moments from the train station), this role is perfectly positioned for an easy commute and offers an enviable lifestyle location for your lunch breaks and post-work socials. The Portfolio: Quality & Local Focus Our client focuses on a manageable, boutique-style portfolio. While you will lead on all aspects of management, the portfolio currently consists of local, lower-complexity buildings, allowing you to be present on-site without the burden of long-distance travel. Prime Location: Situated in Central London, seconds from the station so car or parking required. Manageable Scale: A portfolio designed for quality of service, not just unit count. Modern Environment: Work from a state-of-the-art office designed for high-level collaboration. An Unrivalled Support Structure The standout feature of this role is the internal infrastructure. You are supported by dedicated specialists, ensuring you are never bogged down by back-office admin: H&S & Compliance Team: Leading on FRAs and navigating all statutory safety requirements. Major Works Team: Expert surveyors managing the Section 20 process from start to finish. Legal & Accounts: In-house specialists handling PL1s, legal admin, and service charge accounting. Dedicated Assistant: Providing direct support for the day-to-day. Key Responsibilities Acting as the primary point of contact for RMC directors and leaseholders, your focus will be: Site Presence: Conducting regular site visits to ensure buildings are maintained to the highest standards. Site staff management and development Relationship Management: Leading AGMs and board meetings with the support. Financial Oversight: Setting annual service charge budgets with the support. Contractor Performance: Overseeing local contractors to ensure high standards of maintenance. Insurance: Managing claims and renewals in tandem with specialist brokers. The Rewards: Invest in YOUR Future Our client is committed to the long-term career health of their staff. They offer a structured environment where hard work is formally recognised: Professional Growth: Fully funded TPI (IRPM) and RICS accreditation. Structured Progression: Documented development plans with a pathway to Senior/Associate levels. Regular pay and reward reviews with an attractive performance-related bonus. Time Off: 25 days annual leave + Bank Holidays + Birthday leave Perks: High street discounts with major UK retailers. Candidate Requirements Proven experience in Residential Block Management. Competency in Service Charge Budgeting and leading AGMs. A professional, "people-first" approach to property management. experience of working with prime location clients and staffed buildings would be desirable A desire to advance your career. For more details on this exciting position, please apply today Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.

Head of Service Charges, Rent and Income Location: NORWICH - Hybird About the role Seeking an exceptional leader to join us as Head of Service Charges, Rent and Income . This is a pivotal senior role responsible for shaping strategy and delivering high-quality services across service charges, rent setting and income collection for over 7,000 homes, including tenants, homeowners, freeholders, and garages. You will lead a high-performing team, ensuring that all income streams are maximised while remaining fully compliant, transparent, and customer-focused. This is an exciting opportunity to influence organisational strategy, drive innovation, and ensure our services align with evolving legislation and best practice across the housing sector. Key responsibilities Leadership & Strategy Lead the strategic development and delivery of service charge, rent and income services Own and oversee key processes including rent notifications, service charge estimates and actuals, sinking funds, major works accounting, and collections Develop and maintain key policies including Service Charge and Income Collection policies Set and monitor robust KPIs to drive performance and accountability Represent Saffron at regional and national forums, enhancing our profile and influence Identify and respond to legislative, regulatory, and sector changes Operational & Financial Management Oversee the full lifecycle of service charge and rent activity: setting, issuing, reconciliation, and collection Ensure compliance with relevant legislation and regulatory requirements Work closely with Finance to align budgetary controls and maximise income recovery Lead on the management and recovery of income exceeding 43m Identify under-recovery risks and implement mitigation strategies Leadership & People Development Provide visible, values-led leadership across the service Coach, mentor and develop managers and future leaders Build a culture of innovation, accountability, and continuous improvement Enhance organisational understanding of service charges, rent and income Tenant Engagement & Service Improvement Champion a resident-first approach and embed customer feedback into service improvements Drive initiatives that enhance tenant engagement and satisfaction Lead continuous improvement activity informed by performance data and complaints Work collaboratively with internal teams, residents, and external partners About you You will be a highly experienced housing professional with strong strategic, financial and leadership capability. Essential experience & knowledge Significant senior-level experience in social housing or local authority settings Expertise in service charges, rent setting, and income collection across multiple tenures Strong understanding of leasehold management, Section 20 processes, and managing agents Extensive knowledge of housing legislation, including the Landlord & Tenant Act 1985 and Housing Acts Experience developing policies, leading change, and presenting to Boards or governance groups Proven track record of leading high-performing, customer-focused teams What we offer A senior leadership role with real strategic influence The opportunity to shape and modernise key services A collaborative, values-led organisational culture The chance to make a meaningful difference to our residents Additional information This role is subject to a Basic Disclosure and Barring Service (DBS) check . Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

Senior Estates Surveyor Daily Rate: 500 Location: County Hall, Leicestershire Job Type: Interim Contract Reed is currently recruiting on behalf of the Council for a Senior Estates Surveyor in Leicester. This pivotal role involves proactive management of the Council's property portfolio, contributing significantly to operational real estate activities aligned with the Council's Strategic Plan. Day-to-day of the role: Support the Business Partner Operational Real Estate in developing asset management and investment strategies. Identify surplus and under-performing assets, developing value-add initiatives or disposal plans. Negotiate leases, lease renewals, and rent reviews, and manage day-to-day operational management of assets. Prepare complex valuations for a variety of purposes including rent, rating, insurance, and asset estimates. Monitor expenditure, prepare accounts for service charges, and manage financial aspects including budget preparation. Act as Project Manager for developments on Council land and negotiate joint use arrangements. Appoint and monitor external agents and solicitors to support transaction cases. Represent Property Services at various internal/external groups and manage key relationships with the public, council members, and senior officers. Required Skills & Qualifications: Degree or equivalent in Land Management or a related field. Full Membership of the Royal Institution of Chartered Surveyors (RICS). Extensive experience in valuing a variety of properties and for various needs. Proven experience in asset management of both leasehold and freehold properties. Strong background in Landlord and Tenant management. Experience in local government settings and familiarity with relevant laws and legislation. Proficient in financial analysis, lease management, and operational asset management. To apply please send me your updated CV, I look forward to hearing from you. Mel Applin Reed

Senior Operations Manager - Planned Works in Housing Your new company An opportunity has arisen to join one of the largest regional housing associations across the south of England, providing safe, high-quality, and affordable homes for thousands of customers. Your new employer has a strong focus on customer experience, value for money, and regulatory compliance, committed to investing in homes, people, and communities. This new role offers the opportunity to play a pivotal role in shaping and delivering high-quality planned works across a diverse housing portfolio. Your new role As a Senior Operations Manager, you will be responsible for leadership, management and delivery of all planned and cyclical planned works programmes across housing stock. This includes kitchens, bathrooms, roofing, windows, redecoration works delivered across the south of England. You will lead a team of managers and trades, with full accountability for a £23m budget, ensuring that programmes are delivered safely, compliantly, on time, and to agreed quality standards. A key part of the role will be to identify opportunities to expand and develop in-house capability, whilst ensuring legislative compliance and excellent customer outcomes. Provide leadership and direction to planned teams. Maintain full budgetary control of a £23m planned works budget. Ensure resources, contracts, and delivery models are in place to identify, procure, programme and deliver current and future planned and cyclical works effectively. Monitor performance, quality, cost, and programme delivery. Ensure compliance with all statutory and regulatory obligations, including leaseholder requirements. What you'll need to succeed A recognised construction qualification at an appropriate level. Willingness to work towards a Level 4 housing management qualification. Extensive knowledge of statutory regulations relevant to housing maintenance and planned works. Excellent communication and leadership skills. Broad technical knowledge of building and construction issues. What you'll get in return Starting salary of up to £75,000 per annum. A comprehensive benefits package, to include generous annual leave, working from home, healthcare and more. The opportunity to lead a high-profile planned works service. The opportunity to join a supportive and purpose-driven organisation committed to investing in people. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

Hyperion Partners are currently working with a respected housing provider to recruit an experienced Service Charge & Income Maximisation Manager. This is an exciting opportunity for a service charge professional with strong financial and operational expertise to lead the delivery of service charge and related income services across a mixed tenure housing portfolio. The successful candidate will play a key strategic role in ensuring service charges are accurate, transparent, compliant, and fully recoverable, while driving service improvements and leading a high-performing team. The organisation is seeking a confident and commercially aware individual with strong stakeholder management skills and extensive knowledge of service charge legislation and best practice within social housing or residential property management. Key Responsibilities Service Charge Leadership & Compliance Lead the setting, review, and issuing of service charge budgets, estimates, and actual accounts across multiple tenures. Ensure compliance with the Landlord and Tenant Act, Housing Acts, Consumer Standards, and relevant legislation and case law. Oversee Section 20 consultations and manage relationships with leaseholders, homeowners, and service providers. Provide expert advice on service charge matters across the organisation. Drive continuous improvement through complaint resolution, service reviews, and customer-focused practices. Financial Management & Reporting Develop robust service charge budgets for existing stock and new developments. Monitor expenditure against budgets, identifying variances and implementing corrective actions. Lead year-end reconciliation processes, including surplus and deficit management. Support financial reporting processes and present performance information to senior stakeholders, boards, and resident forums. Income Collection & Arrears Management Oversee service charge billing, debt monitoring, and income recovery processes. Ensure accurate administration of payment methods and customer accounts. Monitor arrears performance and support sustainable payment arrangements for residents. Managing Agent & Stakeholder Management Scrutinise managing agent expenditure to ensure value for money and compliance with lease agreements. Build strong relationships with internal teams, residents, leaseholders, and external partners. Support colleagues in managing third-party relationships and operational delivery. Leadership & Service Improvement Lead and develop a high-performing service charge and income team. Promote a culture of accountability, collaboration, and customer service excellence. Drive innovation, process improvements, and system enhancements across the function. Support audits, governance activities, and regulatory assurance processes. About You Significant experience within service charge management in social housing or residential property management. Strong financial management and budgeting experience. Good understanding of service charge legislation, leasehold management, and income recovery. Experience managing teams and driving operational improvements. Confident communicator with the ability to engage effectively with senior stakeholders and residents. Part-qualified CCAB or equivalent financial qualification desirable.

Allocations and Temporary Accommodation Service TEMPORARY ACCOMMODATION OFFICER To be accountable to the Senior Temporary Accommodation Officer for the management of Temporary Accommodation, including Council, Registered Providers, Private Sector Leased and Emergency Overnight Accommodation. For the provision of a tenancy and support service to homeless households To undertake the sign-up of applicants being admitted to temporary accommodation and to act as a point of contact in resolving any issues that arise. MAIN DUTIES: To identify and report repairs within Temporary Accommodation units to Property Services staff and other landlords, ensuring that accommodation is maintained to the highest possible standard. To have responsibility for visiting households that have been assisted with temporary or other housing options and for advising them on: payment of charges, tenure conditions and security, utilities, reporting of repairs and provision of furnishings. To carry out regular visits to all temporary accommodation units, both within and outside the borough, to ensure that properties are being occupied and are being maintained to the appropriate standard. To arrange for the termination or withdrawal of a placement as required. To identify service users with support needs and refer them to appropriate support or resettlement services. To liaise closely with support services industry statutory agencies to ensure that the needs of vulnerable applicants are identified and assessed. To be aware of safeguarding (children s & adults) procedures and monitor, record and discuss any concerns with a manager / relevant agencies. Also take appropriate action when necessary, always in conjunction with a manager . To provide reports on casework as requested by the Senior Temporary Accommodation Officer. To ensure that comprehensive and accurate records are kept of all customer contacts and casework updating IT and/or manual systems as required. To ensure the effective collection of rent, charges and arrears and for taking appropriate action to ensure that loss of income is kept under control and that performance meets DHS targets. To offer advice and assistance to customers on a range of matters, including: allocations and choice based lettings, housing options, welfare and housing benefits, homelessness assessments, tenancy conditions and provision of support. To contact other internal and external agencies on their behalf as necessary. To liaise with Housing Benefits, Benefits Agency and employers in order to assist in the collection of rent and other charges. To be responsible for the verification of documents required by housing benefits to enable them to meet their statutory duty when assessing payments of benefit. To issue Notice to Quits and be responsible for taking appropriate legal action when necessary. To compile legal statements for court attendance and to represent the Council at proceedings. To have a good knowledge of court procedures. To coordinate all services required when obtaining possession of a property. To deal with breaches of conditions of tenancy including nuisance and racial harassment. To interview tenants, leaseholders and homeowners as necessary, determining remedial action, and dealing with complaints. To attend allocations interviews in order to advise customers of the conditions of tenancy, and to provide information for them on the property including provision of furniture and equipment and availability of local amenities and services. To ensure that the tenancy or licence agreement is completed and to input details of allocations onto computerised systems. To assist occupiers moving into permanent accommodation by advising on removal arrangements, social fund and other benefits. To arrange for accounts to come off charge, the collection of keys and for organising the renewal of door locks as necessary To assist in the identification of properties that could be used as temporary accommodation and the hand back of dwellings no longer required for use as temporary accommodation. To investigate cases of abandoned property, unauthorised occupation and sub-letting occurring in Council owned temporary accommodation, taking the appropriate action to resolve the problem. To respond to enquiries and complaints including from elected members and external agencies, ensuring that responses meet quality standards and are completed within performance target timescales. To assist in statistical monitoring, customer surveys, consultation activities or other exercises to increase the effectiveness of the service. To assist in the training and induction of staff as requested by the Senior Temporary Accommodation Officer. To attend training sessions, development, supervision and casework meetings as requested by the Senior Temporary Accommodation Officer. To have a working knowledge of legislation and policy in relation to homelessness, allocations and tenancy rights. To be responsible for the distribution of emergency cash payments in accordance with agreed procedures. As directed by the Senior Temporary Accommodation Officer, to undertake any other work appropriate to the level and general nature of the post s duties. To carry out all duties with due regard to the provision of health and safety regulations and legislation, the Councils Equal Opportunities and Customer Care policies, and the new technology Agreement. To participate in the Council s out of hour s standby rota, responding to homeless emergencies as well as problems that arise in temporary accommodation and supported housing projects. The standard hours of work for this post will total a minimum of 35 hours per week. Obligatory

Are you an experienced housing professional looking to make a real difference in your local community? An exciting opportunity has arisen for an experienced Area Housing Manager to join a local authority in Surrey. You'll manage a patch of approximately 750 properties across general needs, Independent Retirement Living (IRL), and leasehold stock-delivering comprehensive tenancy, income, and estate management services. Key Responsibilities: Conduct new tenant visits across all tenancy types (introductory, secure, flexible) Manage tenancy changes, successions, terminations, and rent arrears up to £1,500 Process Right to Buy and Mutual Exchange applications from start to finish Prepare legal documents, witness statements, and attend court where necessary Respond to tenancy and leaseholder enquiries and resolve estate issues Carry out estate inspections, propose improvement projects, and monitor communal areas Liaise with Housing Solutions, Tenant Support Officers, and external agencies Lead tenancy sustainment efforts and support safeguarding and domestic abuse referrals Oversee flexible tenancy reviews and possession proceedings as required Ensure timely tenancy sign-ups, agreement processing, and adherence to housing policy Monitor cleaning, maintenance, and health and safety in communal areas Participate in team duty rota and emergency response when needed Maintain a strong customer service focus and handle complaints professionally Requirements: Experience in tenancy, income, or estate management within social housing Good understanding of housing legislation and enforcement processes Confident handling complex caseloads and legal proceedings Full UK driving licence and access to a vehicle (essential) How to Apply If you are interested in this role and meet the criteria above, please send us your application today. If you have any questions about the vacancy, please click APPLY NOW. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from public sector professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Cheryl at Carrington West on (phone number removed).

Senior Building Surveyor Location: Gosport, PO12 1EB Start Date: ASAP Contract Duration: 6+ Months Working Hours: Mon Fri, 09 00, 37 Hours per week Pay Rate: £ 253.40 per day Job Ref: (phone number removed) Job Responsibilities Based at Gosport Town Hall, you will be part of the Property Services team, supporting the Property Services Manager. Your responsibilities include: Surveying housing stock and corporate assets to evaluate and diagnose necessary work. Assessing options for work, issuing repairs, preparing specifications, and managing diverse projects. Leading projects that may involve decorations, cladding, fire safety, window replacement, re-roofing, electrical work, extensions, and structural repairs. Managing contract values typically ranging from £50,000 to £1,000,000. Allocating workloads and developing your team through relevant training. Assessing asset conditions, identifying cyclical work, supporting planned maintenance programs, and maintaining accurate stock data. Procuring and managing contracts in line with agreed terms and conditions. Liaising with customers and stakeholders, including residents, leaseholders, local councillors, and building users. Leading research for Stage 1 HRA and LGO complaints and preparing draft reports. Managing and developing a team of Surveyors for a wide range of surveying duties. Supporting and deputising for the Property Services Manager in managing resources and technical staff. Person Specifications The ideal candidate should: Hold a degree or HNC level qualification in a relevant building surveying or construction-related subject, preferably with RICS or CIOB member status. Have knowledge of JCT and NEC contracts and experience in managing contractors, negotiating contractual matters, and resolving disputes. Be knowledgeable in building construction technology, building pathology, and related legislation. Be capable of undertaking various surveys, assessing technical staff, and developing practical surveying skills. Have the ability to evaluate building options, prepare specifications, manage repairs contracts, and apply cost control techniques. Demonstrate commercial awareness, financial control, and value-for-money assessment. Be proficient in Microsoft Office, particularly Word and Excel, and use various software for data updates. Have experience with public procurement rules and procedures for building work. Be able to analyze stock data and measure the performance of repairs and maintenance services. Have experience in managing and developing staff, organizing resources, and advising project stakeholders. Possess excellent communication skills and be assertive when necessary. Have experience in developing relationships with clients and customers and managing expectations. Hold a full current driving licence and have a car available, with an essential car user allowance provided. Be willing to work occasionally outside normal working hours. DISCLAIMER: By applying for this vacancy, you consent to your personal information being shared with our client and any relevant third parties we engage with, for the purpose of assessing your suitability for the role. You acknowledge that it is your responsibility to inform i-Jobs in advance if there are any specific organisations or hirers to whom you do not wish your details to be disclosed.

Skilled in damp and mould diagnosis? Repairs Surveyor You will be working as an Interim Repairs Surveyor with an RP in Essex who are looking for someone to help deal with their incoming responsive repairs. This contract will be for 6 months, which will then result in an extension if everyone's happy. You will be on an hourly rate of £35+ per hour. You will not be required to go into the office often, you will spend most of your time on site. Repairs Surveyor Responsibilities Carry out pre-inspection of repairs to tenanted/void and leasehold properties within defined timescales, set targets, schedule repairs and raise orders. To monitor repairs in tenanted/void and leasehold properties including liaising with the contractor where necessary in respect of progress and variations. To post inspect completed repairs to tenanted/void and leasehold properties to ensure work is satisfactory and to required standard and authorise charges/variations. To undertake technical surveys on the housing stock, including leasehold flats, to identify and make accurate diagnosis of complex repairs, including specifying materials, work content trades and place the work with suitable contractor, managing the project/programme to produce solutions that can be over a prolonged period Responsible to undertake 100% post inspections of works completed for exclusions by the partnering contractors on a monthly basis, ensuring that works have been carried out to the correct quality and standard required. Undertaken by the RP's responsive repairs contractors and to arrange for rectification of any sub-standard works identified. To arrange for any refund or credit note for any overcharging of works that is identified Responsible to consider variation orders in accordance with the SAM contract, submitted by the partnering contractor, that maybe complex and contentious, and authorise payments up to the value of £5000 per works order, ensuring accurate information has been entered into the relevant IT system to comply with the RP's Financial Regulations and Standing Orders, and work within the authorised budgets. To authorise payments and maintain adequate records to comply with the RP's Financial Regulations and Standing Orders. Investigate, analyse and respond to customer complaints, suggestions, Freedom of Information requests and enquiries from Councillors and MP s concerning the work of the Property Services Team where required, taking appropriate action to address procedural deficiencies and ensuring the future service developments reflect the lessons learned. Deal with requests for new works or rectification of faulty works and implement such action as is deemed necessary to achieve customer satisfaction. To liaise with and provide advice and support to the sections of Property and Housing Management Services and BBC on specific maintenance matters to help them maintain and provide the services they are responsible for and be the point of contact for staff when an enquiry from a customer is more complex. To be able to undertake discussions with Tenants in their home in a sensitive manner in connection with their day-to-day repair concerns, which may involve discussion of the applicants personal circumstances, ensuring confidentiality is maintained at all times, be aware of any potential safeguarding issues and follow BBC procedure for reporting. Deputise for the Repairs Service Manager during any period of absence or at any other time as requested and have the ability to advise and influence at senior level, in particular elected members & senior management of the partnering contract, providing complete and thorough analysis on issues/decisions made. Supervise the repair contractor on a daily basis with regards to quality of work and compliance with repair deadlines and have the ability to manage multiple priorities to ensure targets and deadlines are met and discuss any concerns with the contractor s manager/supervisor and use your initiative to resolve any disputes in a timely manner. Repairs Surveyor Essentials Experience and knowledge of the building maintenance industry including relevant experience in the inspection of domestic property and the remedy of maintenance problems. Experience of monitoring programmes and budgets. Extensive knowledge of Health & Safety legislation, including CDM regulations and Housing Health and Safety Rating System (HHSRS). Good level of IT skills, including word, Excel and design software. Experience of developing and sustaining effective working relationships and communications, both internally and externally, with a range of contacts. How do I apply for this Repairs Surveyor position? If this is of interest to you, or you know someone who might be a good fit for this Interim Repairs Surveyor position click apply and enter your details with your updated CV. We would like to attract talent from all corners of the Property world for this role. Our commitment is to an equitable recruitment process so feel free to apply in any way that suits you, via WhatsApp, video message, CV, the more creative the better.

Senior Project Manager Bedford (Hybrid Working Pattern) £55,550 including car allowance Permanent, Full time Monday to Friday The Senior Project Manager leads the planned works team to deliver cost-effective, customer-focused cyclical and planned maintenance. They manage internal stakeholders and external contractors to meet operational, contractual, and statutory requirements, including CDM regulations. The role includes oversight of budgets, forecasting, and spend profiling for planned and cyclical works. Key Responsibilities Ensure compliance with CDM 2015 and other statutory obligations. Monitor health and safety through site visits and documentation. Lead a team of project managers, officers, and coordinators. Conduct performance reviews and manage recruitment. Deliver efficient programmes of work with clear targets and milestones. Manage leaseholder consultations and ensure quality, cost, and time targets are met. Ensure contractor performance meets targets and resolve conflicts. Develop and monitor budgets with finance and asset data teams. Engage residents for feedback and improve satisfaction. Provide guidance across the department and deputise for the Asset Investment Manager. Ensure adherence to policies, financial regulations, and GDPR. Required Skills Strong leadership and customer care skills. Problem-solving and interpersonal skills. Proficiency in MS Office and asset management software. Knowledge of construction and residential maintenance. Understanding of contract administration and health & safety legislation. Experience in budget management and team leadership. Degree or equivalent experience (Essential). CIH Level 3, RICS/CIOB (Desirable). Disclaimer: Please note that we reserve the right to close this vacancy early if we receive a sufficient number of applications or find a suitable candidate before the advertised closing date. We encourage interested applicants to apply as soon as possible to avoid disappointment.

Neighbourhood Officer Hertfordshire and surrounding areas £37,705.32 plus benefits Permanent, Full Time 37 hours per week (Monday - Friday) As a Neighbourhood Officer at Thrive Homes, you will be the key link between the organisation and our customers, ensuring strong relationships and safe, well-managed communities. You will provide advice, support and practical solutions to tenants, leaseholders and shared owners, while ensuring compliance with tenancy and lease obligations. The role is varied and hands-on, involving estate and home visits, digital communications, and case management. You will address issues such as tenancy breaches and anti-social behaviour, working closely with partner agencies and contractors to deliver effective outcomes. Success in this role requires excellent communication skills, a customer-focused approach, and the ability to adapt to changing priorities. You will need experience in tenancy or housing management, alongside the confidence to engage with people from a wide range of backgrounds. Other Responsibilities: Investigation, escalation and resolution of customer issues, e.g. unauthorised occupiers, abandoned properties, overgrown gardens, neighbour disputes, complaints, anti-social behaviour (ASB), other contractual requirements, tenant, shared owner and leaseholder. Maintain accurate and detailed records, serving legal notices, preparing a case file and attending court or multi-agency case conferences. Identify support requirements and work with customers to sustain their tenancies. Where appropriate to escalate support requirements to the relevant support channel e.g. internal escalation or external referral. Collaboration and support across the team and business to ensure resolution of issues are achieved, e.g. access for compliance and property visits. Work closely with the Customer Contact Team to provide knowledge and feedback to assist with resolution at first point of contact. Support the Relationship Management Team and Onboarding Team through the tenant life cycle from post void, allocation, lettings, housing management and sustainment and intervention. You will be required to undertake any other reasonable duties/projects as required by your line manager/senior manager. occasional weekend and evening meetings and out of hours support. Requirements: Full driving licence and use of vehicle Experience in tenancy management and/or anti-social behaviour Experience working with partner agencies and/or contractors Excellent communication skills and ability to engage with a variety of people Ability to operate and be flexible in a changing environment to respond to emerging priorities Holding a CIH or Housing Management qualification (or equivalent) is desirable Specific roles within Thrive are subject to a basic DBS check, the successful applicant(s) will be contacted by our People Team if this applies to their role. Closing date: 20th October 2025 Interviews To be confirmed We reserve the right to close this recruitment if it is deemed that we have received a suitable number of applications. On this basis we would advise that applications are submitted as soon as possible.

Managing Agent Contract Manager We are looking for a Managing Agent Contract Manager to join our Rent & Service Charge Team, this is an exciting opportunity to play a pivotal role in ensuring residents receive excellent housing services and real value for money. Position: Managing Agent Contract Manager Location: Stratford, London / Hybrid (% office-based, 3 4 days from home) Salary: £47,135 £52,008 per annum (London weighted, dependent on experience) Hours: Full Time (35 hours per week) Contract: Permanent Closing Date: Sunday 28th September 2025 The Role This role goes beyond management it s about influence, accountability, and impact. You will be the trusted expert holding external managing agents and superior landlords to account, ensuring every contract stands up to scrutiny, every pound of service charge delivers value, and every resident receives the high standard of service they deserve. You will: Ensure fairness and compliance by validating and challenging service charges to meet lease and legislative requirements. Drive accountability by holding managing agents and landlords responsible for the quality and value of services delivered. Champion residents by resolving disputes, challenging poor performance, and ensuring transparency. About You We re seeking a confident, knowledgeable, and credible leasehold professional who thrives where law, compliance, and resident outcomes intersect. You will bring: Proven expertise in leasehold block management, ideally across large or complex estates. Strong legal and regulatory knowledge, including the Landlord & Tenant Act 1985, Commonhold & Leasehold Reform Act 2002, and Leasehold & Freehold Reform Act 2024. Confidence in challenging service charges, enforcing compliance, and supporting tribunal cases. Professional credibility, ideally with TPI or RICS membership (or equivalent experience). Excellent stakeholder and negotiation skills, with the ability to hold senior external partners accountable. If this sounds like you, we d love to hear from you. Benefits Include Excellent pension plan (up to 6% double contribution) 28 days annual leave plus bank holidays, rising to 31 days with length of service Westfield Health Cash Plan Non-contributory life assurance Up to 21 hours volunteering paid days Lifestyle benefits and Employee Assistance Programme And many more Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated. About the organisation One of the UK s leading housing associations and developers, founded on the belief that high-quality housing is vital for people s health, happiness, and security. Over 250,000 people call our properties home, and we re proud to serve diverse communities across London, the South East, and the North West. People are at the heart of everything we do, and our success depends on employing and supporting the very best people. We are proud to be a Stonewall Diversity Champion , a Disability Confident employer , and signatories of the Time to Change Employer Pledge to help end mental health discrimination. Other roles you may have experience of include Contract Manager, Leasehold Manager, Service Charge Manager, Block Manager, Leasehold Services Manager, IRPM Manager, RICS Manager, Housing Contract Manager, etc. PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.