Housing Manager

We are currently recruiting for an experienced Housing Manager to lead the delivery of high-quality housing and neighbourhood management services across Kirklees.
This is an excellent opportunity for a housing professional with experience managing teams, handling complex tenancy issues and delivering customer-focused housing services.

Key Responsibilities

• Undertake formal duties relating to housing legislation, housing fraud, rent arrears, leaseholders and leasehold services.
• Support staff managing complex cases involving antisocial behaviour, debt management, safeguarding concerns and mental health challenges.
• Lead and manage a customer-focused housing management service covering tenancy management, income collection, empty homes and partnership working.
• Plan, coordinate and allocate resources effectively to meet operational demands and service priorities.
• Monitor performance, analyse trends and implement service improvements alongside Neighbourhood Service Managers and Housing Managers.
• Prepare professional reports, complaints responses and communications for senior management, legal services and external partners.
• Provide leadership, coaching and support to staff, promoting high performance and continuous improvement.
• Contribute to policy development and ensure compliance with relevant housing legislation and best practice.

Requirements

Previous experience in housing management, neighbourhood services or a similar leadership role. Strong knowledge of housing legislation, tenancy management and leasehold services. Experience managing staff, performance and complex casework. Excellent communication, report-writing and stakeholder management skills. Ability to analyse performance data and drive service improvements. CIH Level 4 qualification or willingness to work towards it is desirable. Enhanced DBS required.

To apply, please send your CV to Lynx Employment Services or contact us for further information.