Sales Controller - Used Car Superstore Step Into Leadership or Elevate Your Management Career Are you a high-performing Senior Sales Executive, Business Manager, or Transaction Manager ready for your next challenge? Our client is a market-leading used car superstore, offering one of the most diverse vehicle ranges in the industry - from volume brands to premium models. Due to continued growth, they are now looking for a driven and ambitious Sales Controller to lead from the front and take performance to the next level. Whether you're stepping up into your first management role or already operating at Business/Transaction Manager level, this is a genuine opportunity to progress within a high-volume, fast-paced environment. Why This Role Stands Out Clear progression into - or further within - management 65,000- 70,000 realistic OTE (uncapped) High-volume site with strong stock availability and consistent lead flow Sell across all makes and models - no restrictions Forward-thinking business that rewards performance and ambition What You'll Be Doing Leading from the front - driving results through your own performance and presence Coaching, motivating, and supporting the sales team to exceed targets Overseeing deal progression, pipeline management, and daily showroom activity Maximising every opportunity across the full sales process Maintaining high standards of customer experience and vehicle presentation Working closely with senior management to improve performance and processes What We're Looking For Currently a Senior Sales Executive, Business Manager, or Transaction Manager Proven track record of hitting and exceeding targets A natural leader with the ability to influence and develop others Strong commercial awareness and closing ability Driven, competitive, and ready to take the next step Organised, adaptable, and comfortable in a fast-paced environment Working Pattern 4-5 long days per week Includes weekdays and weekends Salary & Benefits 42,000 basic salary Realistic OTE of 65,000- 70,000 (uncapped) Incentives, competitions, and performance-based rewards Genuine career progression opportunities If you're ready to step up, take ownership, and significantly increase your earnings , this is a standout opportunity to move into - or advance within - a leadership role.
May 19, 2026
Full time
Sales Controller - Used Car Superstore Step Into Leadership or Elevate Your Management Career Are you a high-performing Senior Sales Executive, Business Manager, or Transaction Manager ready for your next challenge? Our client is a market-leading used car superstore, offering one of the most diverse vehicle ranges in the industry - from volume brands to premium models. Due to continued growth, they are now looking for a driven and ambitious Sales Controller to lead from the front and take performance to the next level. Whether you're stepping up into your first management role or already operating at Business/Transaction Manager level, this is a genuine opportunity to progress within a high-volume, fast-paced environment. Why This Role Stands Out Clear progression into - or further within - management 65,000- 70,000 realistic OTE (uncapped) High-volume site with strong stock availability and consistent lead flow Sell across all makes and models - no restrictions Forward-thinking business that rewards performance and ambition What You'll Be Doing Leading from the front - driving results through your own performance and presence Coaching, motivating, and supporting the sales team to exceed targets Overseeing deal progression, pipeline management, and daily showroom activity Maximising every opportunity across the full sales process Maintaining high standards of customer experience and vehicle presentation Working closely with senior management to improve performance and processes What We're Looking For Currently a Senior Sales Executive, Business Manager, or Transaction Manager Proven track record of hitting and exceeding targets A natural leader with the ability to influence and develop others Strong commercial awareness and closing ability Driven, competitive, and ready to take the next step Organised, adaptable, and comfortable in a fast-paced environment Working Pattern 4-5 long days per week Includes weekdays and weekends Salary & Benefits 42,000 basic salary Realistic OTE of 65,000- 70,000 (uncapped) Incentives, competitions, and performance-based rewards Genuine career progression opportunities If you're ready to step up, take ownership, and significantly increase your earnings , this is a standout opportunity to move into - or advance within - a leadership role.
Solution Architect (Insurance) 6 Months London & Brighton (2-3 days per month) (Apply online only) per day (Inside IR35) My client, a market leading provider of pensions and insurance products and services are looking for a Senior Solution Architect with who has worked in this sector and who has experience in a range of consulting roles in fast moving customer engagements. Key responsibilities and accountabilities The candidate will principally be responsible for defining solution architecture for end-to-end pensions solutions, potentially across a range of different business portfolios within a specific market area. You must have a background and deep familiarity with the Pensions industry sector (DB pensions and administration) and preferably have specific experience in the Pension Risk Transfer domain You should be confident operating in a consulting-led environment, communicating with senior business stakeholders and positioning solutions in a commercially aware manner. You must be adept at building relationships across multiple teams. You should be comfortable defining and delivering solution architecture deliverables in large complex projects working closely with both business and technology delivery teams. Technical knowledge From your core experience as a Solution Architect you should have experience with a range of different solution types and technologies including- Policy Administration Systems CRM / Customer Service (ideally dynamics) Cloud (SaaS, PaaS and IaaS) Integration and microservices Enterprise Software Process Automation Enterprise Architecture Tooling On the job details- Developing solution architecture against functional and non-functional business requirements in line with industry standards and best practices Documenting solution designs, driving through key design decisions, and solution delivery approaches and successfully guiding these through architecture assurance and approval gates Researching and elaborating technology solution options and preparing comparative analysis including costs, risks and coverage and outlining strategies including proof of concepts Working with delivery teams to ensure compliance of developed solutions to underlying solution architecture Assessing and selecting commercial off-the-shelf solutions in partnership with IT, Procurement, business leaders and existing or potential providers of IT services. Conducting due diligence on potential providers of solutions and individual solution components or services. Providing industry insight to explore the selection and potential application of emerging and disruptive technologies to entrenched business problems Critical skills and experience Strong experience in designing and proposing solutions for a given business requirement adhering to architectural principles. Strongexperience in Insurance/Pensions industry. TOGAF certified (or equivalent practitioner level certification in Solution or Enterprise Architecture) Used appropriate tools, including logical models of components and interfaces, to contribute to the development of systems architectures in specific business or functional areas. Produced detailed component specifications and translated these into detailed designs for implementation using selected products. Analytical thinking & problem solving Flexibility, energy and ability to work well with others in a virtual, geographically dispersed team environment Excellent verbal and written communication skills - working with stakeholders and product owners Excellent stakeholder management skills Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission. Where the role is marked as Outside IR35 in the advertisement this is subject to receipt of a final Status Determination Statement from the end Client and may be subject to change.
May 19, 2026
Contractor
Solution Architect (Insurance) 6 Months London & Brighton (2-3 days per month) (Apply online only) per day (Inside IR35) My client, a market leading provider of pensions and insurance products and services are looking for a Senior Solution Architect with who has worked in this sector and who has experience in a range of consulting roles in fast moving customer engagements. Key responsibilities and accountabilities The candidate will principally be responsible for defining solution architecture for end-to-end pensions solutions, potentially across a range of different business portfolios within a specific market area. You must have a background and deep familiarity with the Pensions industry sector (DB pensions and administration) and preferably have specific experience in the Pension Risk Transfer domain You should be confident operating in a consulting-led environment, communicating with senior business stakeholders and positioning solutions in a commercially aware manner. You must be adept at building relationships across multiple teams. You should be comfortable defining and delivering solution architecture deliverables in large complex projects working closely with both business and technology delivery teams. Technical knowledge From your core experience as a Solution Architect you should have experience with a range of different solution types and technologies including- Policy Administration Systems CRM / Customer Service (ideally dynamics) Cloud (SaaS, PaaS and IaaS) Integration and microservices Enterprise Software Process Automation Enterprise Architecture Tooling On the job details- Developing solution architecture against functional and non-functional business requirements in line with industry standards and best practices Documenting solution designs, driving through key design decisions, and solution delivery approaches and successfully guiding these through architecture assurance and approval gates Researching and elaborating technology solution options and preparing comparative analysis including costs, risks and coverage and outlining strategies including proof of concepts Working with delivery teams to ensure compliance of developed solutions to underlying solution architecture Assessing and selecting commercial off-the-shelf solutions in partnership with IT, Procurement, business leaders and existing or potential providers of IT services. Conducting due diligence on potential providers of solutions and individual solution components or services. Providing industry insight to explore the selection and potential application of emerging and disruptive technologies to entrenched business problems Critical skills and experience Strong experience in designing and proposing solutions for a given business requirement adhering to architectural principles. Strongexperience in Insurance/Pensions industry. TOGAF certified (or equivalent practitioner level certification in Solution or Enterprise Architecture) Used appropriate tools, including logical models of components and interfaces, to contribute to the development of systems architectures in specific business or functional areas. Produced detailed component specifications and translated these into detailed designs for implementation using selected products. Analytical thinking & problem solving Flexibility, energy and ability to work well with others in a virtual, geographically dispersed team environment Excellent verbal and written communication skills - working with stakeholders and product owners Excellent stakeholder management skills Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission. Where the role is marked as Outside IR35 in the advertisement this is subject to receipt of a final Status Determination Statement from the end Client and may be subject to change.
Service Manager Kidderminster Up to £55,000 OTE up to £70,000 08:30 -18:00, Monday to Friday Vehicle allowance, great benefits, mobile phone and laptop Your Role: Our client is looking for an experienced and dedicated Service Manager who is passionate about leading a team to deliver exceptional customer service and inspiring those around them to achieve their best. As Service Manager, you will have a strong background in the service area of the automotive industry but will also drive operational excellence across the site, working with the departmental managers. This is a fantastic chance for someone who is inspirational, able to create, motivate and lead high-performing teams, and passionate about delivering outstanding customer experiences. You will need to be organised and strategic to ensure the success and growth of the site. You will take overall responsibility for the Kidderminster branch, ensuring the service department thrives while maintaining oversight of site productivity and profitability. If you re ready for a challenge and want to be part of something exciting, we d love to hear from you. Day to day, you will be: Leading and inspiring your team to deliver the highest levels of customer service and achieve site and individual goals. Monitoring compliance with all statutory regulations and ensuring both quality and service standards are being met. Controlling cost management for department. Work with managers of our departments at site to ensure a joined up, positive approach to teamwork and customer service. Working with relevant departments across the business, such as Marketing, People and IT to uphold company values and ensure correct processes and policies are followed. Ensure site and departmental KPIs are met, through robust leadership and a hands-on approach. Leading and developing apprentices. Managing, coaching and motivating employees to ensure a high quality of staff. Together with employees, establishing business objectives and personal development goals, and monitoring performance against agreed targets. Undertaking appraisals with your team every September and following up with regular 121s and PDPs. Building strong working relationships with customers. Performance analysis to identify areas of weakness and appropriate, targeted marketing activity. Ensuring all health and safety policies are followed and upheld, including risk assessments and H&S eLearning. Promote the development of your team. Skills and Behaviours required: You hold an NVQ in Motor Vehicle Mechanisms (preferred). You possess extensive motor industry experience, in a service position at management level. Extensive knowledge of the operational running of a workshop and business administration. Exceptionally organised always knows how the team and site is performing, leads by example and knows how to delegate to add value to your teams and the business. A thorough knowledge of customer and market analysis, marketing initiatives and customer satisfaction. Must be experienced in people management, particularly in terms of achievement through teams. Leadership style should be highly visible and hands on. Enthusiasm and continuously improve product knowledge of self and others. Ability to drive business performance through strong customer relationships and proactive workload generation. Desire to achieve the highest standard of personalised customer care. A flexible approach to work and adaptable to thrive in a changing environment. You are computer literate and confident using technology. Benefits for you Company vehicle or car allowance An extra day off for your Birthday 23 days of annual leave per year PLUS Bank Holidays Four times death in service benefit. Internal Mentorship programme Working for a workplace which champions women. Awarded Armed Forces Covenant Silver Award (RLS) Working with our award-winning team several of our team were recognised at the MT WIMT awards and we won silver at the internal communication and engagement awards for our new starter onboarding process. Auto-enrolment pension. Self-development journal Enhanced Maternity and Paternity pay policies and return to work post mat-leave policy. Access to our wellness programme and Employee Assistance Programmes, including WeCare from Canada Life (EAP and 24HR Online GP access and second Medical Opinion). Mental Health First Aiders. Reward and recognition programmes Annual appraisals programme and progression opportunities. Manufacturer training and access to our in-house training. Long service recognition and annual leave increase after 5 years service. Branded uniform Charities of the Year programme, Army Sport sponsors and community engagement initiatives Forward Assist Recruitment is operating as an employment agency. Forward Assist Recruitment is an Equal Opportunities employer; we welcome applicants from all backgrounds.
May 19, 2026
Full time
Service Manager Kidderminster Up to £55,000 OTE up to £70,000 08:30 -18:00, Monday to Friday Vehicle allowance, great benefits, mobile phone and laptop Your Role: Our client is looking for an experienced and dedicated Service Manager who is passionate about leading a team to deliver exceptional customer service and inspiring those around them to achieve their best. As Service Manager, you will have a strong background in the service area of the automotive industry but will also drive operational excellence across the site, working with the departmental managers. This is a fantastic chance for someone who is inspirational, able to create, motivate and lead high-performing teams, and passionate about delivering outstanding customer experiences. You will need to be organised and strategic to ensure the success and growth of the site. You will take overall responsibility for the Kidderminster branch, ensuring the service department thrives while maintaining oversight of site productivity and profitability. If you re ready for a challenge and want to be part of something exciting, we d love to hear from you. Day to day, you will be: Leading and inspiring your team to deliver the highest levels of customer service and achieve site and individual goals. Monitoring compliance with all statutory regulations and ensuring both quality and service standards are being met. Controlling cost management for department. Work with managers of our departments at site to ensure a joined up, positive approach to teamwork and customer service. Working with relevant departments across the business, such as Marketing, People and IT to uphold company values and ensure correct processes and policies are followed. Ensure site and departmental KPIs are met, through robust leadership and a hands-on approach. Leading and developing apprentices. Managing, coaching and motivating employees to ensure a high quality of staff. Together with employees, establishing business objectives and personal development goals, and monitoring performance against agreed targets. Undertaking appraisals with your team every September and following up with regular 121s and PDPs. Building strong working relationships with customers. Performance analysis to identify areas of weakness and appropriate, targeted marketing activity. Ensuring all health and safety policies are followed and upheld, including risk assessments and H&S eLearning. Promote the development of your team. Skills and Behaviours required: You hold an NVQ in Motor Vehicle Mechanisms (preferred). You possess extensive motor industry experience, in a service position at management level. Extensive knowledge of the operational running of a workshop and business administration. Exceptionally organised always knows how the team and site is performing, leads by example and knows how to delegate to add value to your teams and the business. A thorough knowledge of customer and market analysis, marketing initiatives and customer satisfaction. Must be experienced in people management, particularly in terms of achievement through teams. Leadership style should be highly visible and hands on. Enthusiasm and continuously improve product knowledge of self and others. Ability to drive business performance through strong customer relationships and proactive workload generation. Desire to achieve the highest standard of personalised customer care. A flexible approach to work and adaptable to thrive in a changing environment. You are computer literate and confident using technology. Benefits for you Company vehicle or car allowance An extra day off for your Birthday 23 days of annual leave per year PLUS Bank Holidays Four times death in service benefit. Internal Mentorship programme Working for a workplace which champions women. Awarded Armed Forces Covenant Silver Award (RLS) Working with our award-winning team several of our team were recognised at the MT WIMT awards and we won silver at the internal communication and engagement awards for our new starter onboarding process. Auto-enrolment pension. Self-development journal Enhanced Maternity and Paternity pay policies and return to work post mat-leave policy. Access to our wellness programme and Employee Assistance Programmes, including WeCare from Canada Life (EAP and 24HR Online GP access and second Medical Opinion). Mental Health First Aiders. Reward and recognition programmes Annual appraisals programme and progression opportunities. Manufacturer training and access to our in-house training. Long service recognition and annual leave increase after 5 years service. Branded uniform Charities of the Year programme, Army Sport sponsors and community engagement initiatives Forward Assist Recruitment is operating as an employment agency. Forward Assist Recruitment is an Equal Opportunities employer; we welcome applicants from all backgrounds.
Change Enablement Lead - Specialist Housing & Care Homebased - with travel to London/Bradford for occasional meetings About the Role We're looking for a Change Enablement Lead to shape how change is truly adopted across a complex, regulated organisation. This is a senior specialist role accountable for ensuring change is embedded, understood, and sustainable for both colleagues and customers for this award-winning not-for-profit Specialist Housing and Care organisation. You will define and lead a consistent, organisation-wide approach to change enablement, influencing leaders and strengthening adoption across a diverse portfolio. What You'll Be Doing Own and evolve the Change Enablement Framework , ensuring it is practical, embedded, and aligned to governance Define what "good" looks like across readiness, adoption, leadership and sustainment Provide readiness assurance and adoption insight to senior stakeholders and governance forums Partner with delivery, people, and communications teams to ensure a joined-up change experience Enable leaders to actively sponsor and role-model change Identify and mitigate people impacts early , ensuring smooth go-lives and sustainable outcomes What We're Looking For Significant experience leading enterprise change enablement or organisational change Deep expertise in change management, behavioural change and adoption Strong ability to influence and challenge senior leaders Experience building and embedding frameworks, standards or methodologies Proven track record in readiness, adoption assurance and governance reporting Comfortable operating across multiple programmes in complex environments Desirable: Change certification (e.g. Prosci, APMG) Apply Now If you're passionate about making change stick and want to lead how change is adopted at scale - we'd love to hear from you.
May 19, 2026
Full time
Change Enablement Lead - Specialist Housing & Care Homebased - with travel to London/Bradford for occasional meetings About the Role We're looking for a Change Enablement Lead to shape how change is truly adopted across a complex, regulated organisation. This is a senior specialist role accountable for ensuring change is embedded, understood, and sustainable for both colleagues and customers for this award-winning not-for-profit Specialist Housing and Care organisation. You will define and lead a consistent, organisation-wide approach to change enablement, influencing leaders and strengthening adoption across a diverse portfolio. What You'll Be Doing Own and evolve the Change Enablement Framework , ensuring it is practical, embedded, and aligned to governance Define what "good" looks like across readiness, adoption, leadership and sustainment Provide readiness assurance and adoption insight to senior stakeholders and governance forums Partner with delivery, people, and communications teams to ensure a joined-up change experience Enable leaders to actively sponsor and role-model change Identify and mitigate people impacts early , ensuring smooth go-lives and sustainable outcomes What We're Looking For Significant experience leading enterprise change enablement or organisational change Deep expertise in change management, behavioural change and adoption Strong ability to influence and challenge senior leaders Experience building and embedding frameworks, standards or methodologies Proven track record in readiness, adoption assurance and governance reporting Comfortable operating across multiple programmes in complex environments Desirable: Change certification (e.g. Prosci, APMG) Apply Now If you're passionate about making change stick and want to lead how change is adopted at scale - we'd love to hear from you.
Role: Senior C++ Software Developer Hybrid: 1 days in Office / 4 days home Location: Milton Keynes Salary/Package: 51k - 63K Health Cash Plan Access to a Benefits Portal and Employee Assistance Program EV Car and Cycle to work scheme Flexible weekly wellbeing time Dedicated Volunteering Time 25 days holiday rising to 30, plus Bank Holidays Comprehensive induction and training program General: Our client is the UK's leading provider of electronic and paper document distribution services, by providing our service to the NHS, Local Government, and a wide range of Commercial organisations, we make a real difference to patients, citizens and businesses through our innovative use of communication technology. This is a fantastic opportunity for someone to join our Testing Team in a rapidly growing company. Role: As part of the Research and Development Team, you will be building and maintaining releases of our core customer facing and internal applications, working closely with the Product & Testing teams to get applications to full release status. You will get to grips with the full suite of applications, using your C++ knowledge to identify areas for improvement and action them in collaboration with the established team. You will work closely with the existing complement of software developers to share your knowledge and mentor them, fostering a collaborative environment. A key aim of this role is to champion the adoption of best practices and support continuous skill development within the team. The roles & responsibilities for this position will evolve over time as you gain more experience, eventually progressing to a becoming a key driver of our modernisation strategy in AWS after achieving a solid foundation with our applications. Profile: You are an established software developer interested in progressing your career. You are someone who prides yourself on innovation and embracing change and new ideas. People describe you as self-motivated, innovative, and a problem solver. You understand the reasons for data security and can keep the confidentiality of the people you are working with. Duties: The primary activities are: Refining new feature requests with stakeholders to make them development ready Collaborating on system design Delivering high quality software Mentoring team members & coaching them on best practice and improvements Reviewing pull requests Planning and actioning refactoring efforts to support the wider product strategy Developing new features according to specification Triaging and fixing defects Essential Experience: Advanced C++ Expertise - Deep knowledge of modern C++ standards with a proven track record of delivering high-quality, production-ready code for Windows services/applications Mentorship & Upskilling - Demonstrated ability to coach, mentor, and upskill developers at various experience levels through hands-on collaboration, code reviews, and knowledge-sharing Technical Debt Reduction - Experience in identifying, prioritising, and refactoring code to improve modularity, testability, and maintainability Architectural/System Design Support - Ability to contribute to architectural decisions and technical strategy, supporting the broader product vision You will also demonstrate a proven ability to: Lead and negotiate effectively across teams and stakeholders, demonstrating strong decision-making and influencing skills in complex technical and collaborative environments Be a self-motivated problem-solver Be accurate and have a keen eye for detail Have a clear and confident communication style, both written and verbal and be comfortable communicating at all levels Always manage confidential information sensitively Work within an agile software development environment Desirable Experience: C#, Microsoft Foundation Classes (MFC), Amazon Web Services (AWS), Microsoft Azure Cloud Enablement - Practical experience in restructuring codebases to support cloud migration and scalable, cloud-native architectures Project Leadership - Experience in leading a group of software developers across multi-month projects Working Relationships: You will work closely with the Product & Testing Teams to perform all planned and reactive tasks, escalating to your Line Manager when potential issues are identified. Special/Additional Working Conditions: You will be working at either our Wellington, Bristol or Milton Keynes office. Travel to other offices may be required in exceptional circumstances to support our teams in these locations. All offices are fully air-conditioned with a modern and spacious open-plan layout. The Head Office is situated close to J26 of the M5 where there is free on-street parking. INDIT Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer. By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.
May 19, 2026
Full time
Role: Senior C++ Software Developer Hybrid: 1 days in Office / 4 days home Location: Milton Keynes Salary/Package: 51k - 63K Health Cash Plan Access to a Benefits Portal and Employee Assistance Program EV Car and Cycle to work scheme Flexible weekly wellbeing time Dedicated Volunteering Time 25 days holiday rising to 30, plus Bank Holidays Comprehensive induction and training program General: Our client is the UK's leading provider of electronic and paper document distribution services, by providing our service to the NHS, Local Government, and a wide range of Commercial organisations, we make a real difference to patients, citizens and businesses through our innovative use of communication technology. This is a fantastic opportunity for someone to join our Testing Team in a rapidly growing company. Role: As part of the Research and Development Team, you will be building and maintaining releases of our core customer facing and internal applications, working closely with the Product & Testing teams to get applications to full release status. You will get to grips with the full suite of applications, using your C++ knowledge to identify areas for improvement and action them in collaboration with the established team. You will work closely with the existing complement of software developers to share your knowledge and mentor them, fostering a collaborative environment. A key aim of this role is to champion the adoption of best practices and support continuous skill development within the team. The roles & responsibilities for this position will evolve over time as you gain more experience, eventually progressing to a becoming a key driver of our modernisation strategy in AWS after achieving a solid foundation with our applications. Profile: You are an established software developer interested in progressing your career. You are someone who prides yourself on innovation and embracing change and new ideas. People describe you as self-motivated, innovative, and a problem solver. You understand the reasons for data security and can keep the confidentiality of the people you are working with. Duties: The primary activities are: Refining new feature requests with stakeholders to make them development ready Collaborating on system design Delivering high quality software Mentoring team members & coaching them on best practice and improvements Reviewing pull requests Planning and actioning refactoring efforts to support the wider product strategy Developing new features according to specification Triaging and fixing defects Essential Experience: Advanced C++ Expertise - Deep knowledge of modern C++ standards with a proven track record of delivering high-quality, production-ready code for Windows services/applications Mentorship & Upskilling - Demonstrated ability to coach, mentor, and upskill developers at various experience levels through hands-on collaboration, code reviews, and knowledge-sharing Technical Debt Reduction - Experience in identifying, prioritising, and refactoring code to improve modularity, testability, and maintainability Architectural/System Design Support - Ability to contribute to architectural decisions and technical strategy, supporting the broader product vision You will also demonstrate a proven ability to: Lead and negotiate effectively across teams and stakeholders, demonstrating strong decision-making and influencing skills in complex technical and collaborative environments Be a self-motivated problem-solver Be accurate and have a keen eye for detail Have a clear and confident communication style, both written and verbal and be comfortable communicating at all levels Always manage confidential information sensitively Work within an agile software development environment Desirable Experience: C#, Microsoft Foundation Classes (MFC), Amazon Web Services (AWS), Microsoft Azure Cloud Enablement - Practical experience in restructuring codebases to support cloud migration and scalable, cloud-native architectures Project Leadership - Experience in leading a group of software developers across multi-month projects Working Relationships: You will work closely with the Product & Testing Teams to perform all planned and reactive tasks, escalating to your Line Manager when potential issues are identified. Special/Additional Working Conditions: You will be working at either our Wellington, Bristol or Milton Keynes office. Travel to other offices may be required in exceptional circumstances to support our teams in these locations. All offices are fully air-conditioned with a modern and spacious open-plan layout. The Head Office is situated close to J26 of the M5 where there is free on-street parking. INDIT Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer. By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.
Gleeson Recruitment Group
Ross-on-wye, Herefordshire
An established national compliance services provider is seeking an experienced Service Delivery Director to lead and optimise its UK-wide water hygiene service operations. The role offers the opportunity to take full accountability for service performance, operational efficiency and customer satisfaction across a large, geographically dispersed workforce supporting blue-chip and public sector clients. This is a hybrid role requiring a presence in their head office based in Ross-on-Wye and national travel to sites as required. The Role Reporting into a senior operations leadership position, the Service Delivery Director will be responsible for the organisation, leadership and performance of national service delivery and centralised scheduling functions. The role oversees a workforce of 300+ technicians, risk assessors and remedial teams, delivering in excess of 12,000 planned compliance visits per month across healthcare, facilities management, local authority and commercial environments. Key to success will be the ability to balance strategic leadership with hands-on operational control in a fast-paced, regulated setting. Responsibilities: Lead national service delivery and centralised scheduling functions Drive operational efficiency, productivity and margin improvement Oversee workforce planning, engineer deployment and scheduling accuracy Partner with regional leadership to ensure consistent, compliant service delivery Act as a senior escalation point for key clients and contracts Support tenders, mobilisations and commercial initiatives Ensure health, safety, quality and regulatory compliance across operations Develop and report KPIs to senior leadership and board level Lead continuous improvement and digital transformation initiatives Person Specification The successful candidate will be a commercially minded, people-focused leader with strong experience delivering complex field-based services within a regulated environment. Senior leadership experience in service delivery, operations or compliance Background in water hygiene/ water treatment or a similar background (FM, Maintenance etc) Proven management of large, multi-site field service teams (200+ engineers) Strong understanding of compliance, legislation and risk management Experience working with major, multi-site clients (healthcare, FM, public sector or commercial) Strong financial and operational decision-making capability Rewards & Benefits Salary up to 65,000 dependent on experience Company car or car allowance Pension and healthcare benefits 25 days annual leave plus bank holidays Long-term development opportunities within a growing national organisation Performance-related bonus At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer. By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data.
May 19, 2026
Full time
An established national compliance services provider is seeking an experienced Service Delivery Director to lead and optimise its UK-wide water hygiene service operations. The role offers the opportunity to take full accountability for service performance, operational efficiency and customer satisfaction across a large, geographically dispersed workforce supporting blue-chip and public sector clients. This is a hybrid role requiring a presence in their head office based in Ross-on-Wye and national travel to sites as required. The Role Reporting into a senior operations leadership position, the Service Delivery Director will be responsible for the organisation, leadership and performance of national service delivery and centralised scheduling functions. The role oversees a workforce of 300+ technicians, risk assessors and remedial teams, delivering in excess of 12,000 planned compliance visits per month across healthcare, facilities management, local authority and commercial environments. Key to success will be the ability to balance strategic leadership with hands-on operational control in a fast-paced, regulated setting. Responsibilities: Lead national service delivery and centralised scheduling functions Drive operational efficiency, productivity and margin improvement Oversee workforce planning, engineer deployment and scheduling accuracy Partner with regional leadership to ensure consistent, compliant service delivery Act as a senior escalation point for key clients and contracts Support tenders, mobilisations and commercial initiatives Ensure health, safety, quality and regulatory compliance across operations Develop and report KPIs to senior leadership and board level Lead continuous improvement and digital transformation initiatives Person Specification The successful candidate will be a commercially minded, people-focused leader with strong experience delivering complex field-based services within a regulated environment. Senior leadership experience in service delivery, operations or compliance Background in water hygiene/ water treatment or a similar background (FM, Maintenance etc) Proven management of large, multi-site field service teams (200+ engineers) Strong understanding of compliance, legislation and risk management Experience working with major, multi-site clients (healthcare, FM, public sector or commercial) Strong financial and operational decision-making capability Rewards & Benefits Salary up to 65,000 dependent on experience Company car or car allowance Pension and healthcare benefits 25 days annual leave plus bank holidays Long-term development opportunities within a growing national organisation Performance-related bonus At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer. By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data.
Role: Senior C++ Software Developer Hybrid: 1 days in Office / 4 days home Location: Bristol Salary/Package: 51k - 63K Health Cash Plan Access to a Benefits Portal and Employee Assistance Program EV Car and Cycle to work scheme Flexible weekly wellbeing time Dedicated Volunteering Time 25 days holiday rising to 30, plus Bank Holidays Comprehensive induction and training program General: Our client is the UK's leading provider of electronic and paper document distribution services, by providing our service to the NHS, Local Government, and a wide range of Commercial organisations, we make a real difference to patients, citizens and businesses through our innovative use of communication technology. This is a fantastic opportunity for someone to join our Testing Team in a rapidly growing company. Role: As part of the Research and Development Team, you will be building and maintaining releases of our core customer facing and internal applications, working closely with the Product & Testing teams to get applications to full release status. You will get to grips with the full suite of applications, using your C++ knowledge to identify areas for improvement and action them in collaboration with the established team. You will work closely with the existing complement of software developers to share your knowledge and mentor them, fostering a collaborative environment. A key aim of this role is to champion the adoption of best practices and support continuous skill development within the team. The roles & responsibilities for this position will evolve over time as you gain more experience, eventually progressing to a becoming a key driver of our modernisation strategy in AWS after achieving a solid foundation with our applications. Profile: You are an established software developer interested in progressing your career. You are someone who prides yourself on innovation and embracing change and new ideas. People describe you as self-motivated, innovative, and a problem solver. You understand the reasons for data security and can keep the confidentiality of the people you are working with. Duties: The primary activities are: Refining new feature requests with stakeholders to make them development ready Collaborating on system design Delivering high quality software Mentoring team members & coaching them on best practice and improvements Reviewing pull requests Planning and actioning refactoring efforts to support the wider product strategy Developing new features according to specification Triaging and fixing defects Essential Experience: Advanced C++ Expertise - Deep knowledge of modern C++ standards with a proven track record of delivering high-quality, production-ready code for Windows services/applications Mentorship & Upskilling - Demonstrated ability to coach, mentor, and upskill developers at various experience levels through hands-on collaboration, code reviews, and knowledge-sharing Technical Debt Reduction - Experience in identifying, prioritising, and refactoring code to improve modularity, testability, and maintainability Architectural/System Design Support - Ability to contribute to architectural decisions and technical strategy, supporting the broader product vision You will also demonstrate a proven ability to: Lead and negotiate effectively across teams and stakeholders, demonstrating strong decision-making and influencing skills in complex technical and collaborative environments Be a self-motivated problem-solver Be accurate and have a keen eye for detail Have a clear and confident communication style, both written and verbal and be comfortable communicating at all levels Always manage confidential information sensitively Work within an agile software development environment Desirable Experience: C#, Microsoft Foundation Classes (MFC), Amazon Web Services (AWS), Microsoft Azure Cloud Enablement - Practical experience in restructuring codebases to support cloud migration and scalable, cloud-native architectures Project Leadership - Experience in leading a group of software developers across multi-month projects Working Relationships: You will work closely with the Product & Testing Teams to perform all planned and reactive tasks, escalating to your Line Manager when potential issues are identified. Special/Additional Working Conditions: You will be working at either our Wellington, Bristol or Milton Keynes office. Travel to other offices may be required in exceptional circumstances to support our teams in these locations. All offices are fully air-conditioned with a modern and spacious open-plan layout. The Head Office is situated close to J26 of the M5 where there is free on-street parking. INDIT Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer. By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.
May 19, 2026
Full time
Role: Senior C++ Software Developer Hybrid: 1 days in Office / 4 days home Location: Bristol Salary/Package: 51k - 63K Health Cash Plan Access to a Benefits Portal and Employee Assistance Program EV Car and Cycle to work scheme Flexible weekly wellbeing time Dedicated Volunteering Time 25 days holiday rising to 30, plus Bank Holidays Comprehensive induction and training program General: Our client is the UK's leading provider of electronic and paper document distribution services, by providing our service to the NHS, Local Government, and a wide range of Commercial organisations, we make a real difference to patients, citizens and businesses through our innovative use of communication technology. This is a fantastic opportunity for someone to join our Testing Team in a rapidly growing company. Role: As part of the Research and Development Team, you will be building and maintaining releases of our core customer facing and internal applications, working closely with the Product & Testing teams to get applications to full release status. You will get to grips with the full suite of applications, using your C++ knowledge to identify areas for improvement and action them in collaboration with the established team. You will work closely with the existing complement of software developers to share your knowledge and mentor them, fostering a collaborative environment. A key aim of this role is to champion the adoption of best practices and support continuous skill development within the team. The roles & responsibilities for this position will evolve over time as you gain more experience, eventually progressing to a becoming a key driver of our modernisation strategy in AWS after achieving a solid foundation with our applications. Profile: You are an established software developer interested in progressing your career. You are someone who prides yourself on innovation and embracing change and new ideas. People describe you as self-motivated, innovative, and a problem solver. You understand the reasons for data security and can keep the confidentiality of the people you are working with. Duties: The primary activities are: Refining new feature requests with stakeholders to make them development ready Collaborating on system design Delivering high quality software Mentoring team members & coaching them on best practice and improvements Reviewing pull requests Planning and actioning refactoring efforts to support the wider product strategy Developing new features according to specification Triaging and fixing defects Essential Experience: Advanced C++ Expertise - Deep knowledge of modern C++ standards with a proven track record of delivering high-quality, production-ready code for Windows services/applications Mentorship & Upskilling - Demonstrated ability to coach, mentor, and upskill developers at various experience levels through hands-on collaboration, code reviews, and knowledge-sharing Technical Debt Reduction - Experience in identifying, prioritising, and refactoring code to improve modularity, testability, and maintainability Architectural/System Design Support - Ability to contribute to architectural decisions and technical strategy, supporting the broader product vision You will also demonstrate a proven ability to: Lead and negotiate effectively across teams and stakeholders, demonstrating strong decision-making and influencing skills in complex technical and collaborative environments Be a self-motivated problem-solver Be accurate and have a keen eye for detail Have a clear and confident communication style, both written and verbal and be comfortable communicating at all levels Always manage confidential information sensitively Work within an agile software development environment Desirable Experience: C#, Microsoft Foundation Classes (MFC), Amazon Web Services (AWS), Microsoft Azure Cloud Enablement - Practical experience in restructuring codebases to support cloud migration and scalable, cloud-native architectures Project Leadership - Experience in leading a group of software developers across multi-month projects Working Relationships: You will work closely with the Product & Testing Teams to perform all planned and reactive tasks, escalating to your Line Manager when potential issues are identified. Special/Additional Working Conditions: You will be working at either our Wellington, Bristol or Milton Keynes office. Travel to other offices may be required in exceptional circumstances to support our teams in these locations. All offices are fully air-conditioned with a modern and spacious open-plan layout. The Head Office is situated close to J26 of the M5 where there is free on-street parking. INDIT Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer. By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.
Head of Customer Experience and Service Innovation At CAP, we celebrate diversity and strive to build an inclusive workforce that reflects the diverse communities we serve. We warmly welcome applications from individuals of all backgrounds. We particularly encourage applications from Global Majority/UK Minority Ethnic candidates, as these groups are currently underrepresented within our wider workforce. We are committed to creating an environment where every individual can thrive and feel they belong. Everything we do is rooted in our values. First and foremost, we are Christ-centred. The work that we do is guided by faith and the belief that everyone deserves to be treated with dignity and God s love. We are bold in fearlessly putting that faith into action to help others and challenge injustice, while also seeking to be compassionate in the way that we want to understand others and offer them meaningful care. We are collaborative in our approach, making time to learn from others and work together to take on UK poverty. And finally, we prioritise being joyful in the face of challenges, because our faith gives us confidence that change is truly possible. Context: Our vision at CAP is to see Transformed Lives, Thriving Churches, and an End to UK Poverty. Our core purpose is to inspire and equip churches across the UK to help people out of debt and poverty, and see them become followers of Jesus. CAP is the catalyst to a church-based movement against poverty, partnering with churches across the 4 nations of the UK. Our products and services equip and inspire nearly 3000 local CAP workers and volunteers in their mission to come alongside those that are in financial crisis or vulnerability to bring practical help and the good news of Jesus CAP stands with the local church in its mission to its community. Currently these products include Debt Help, Job Clubs, Life Skills and Money Coaching and it is the development of these offerings that form the core focus of the role. These service lines have been built at different times by different people and sit quite separately. Today we have a clear view of our target client, a new set of models for how we partner with churches and so we want to architect now are the customer journeys and experiences that draw these threads together. Purpose: This role of Head of Customer Experience (CX) and Service Innovation reports to the Chief Agility Officer, and is the chief service architect of the CAP church-based movement s ecosystem. This role will lead our transition towards a modular suite of services, ensuring every interaction across our audiences are seamless, dignifying and high-impact. The role is responsible for balancing safety, regulation and theology with flexibility and innovation, enabling a national movement to grow at scale. Passion: This team is driven by a shared passion to eradicate UK poverty by equipping churches with flexible and innovative tools and resources. You will be a champion for customer experience excellence across the organisation, directly contributing to the transformation of lives and the delivery of hope. Role: Accountabilities: Team and Capability Development Capability Leadership: Recruit, manage, and mentor a high-performing, multi-disciplinary team, fostering a collaborative and mission-driven culture. Maturity of Practice: Define and establish best-in-class methodologies and quality standards for CX, service blueprinting, user research, and rapid prototyping across the Agility team, ensuring all practices align with the FCA/Safeguarding regulatory requirements. Talent and Culture: Actively drive professional development and manage skill gaps within the CX/Innovation function, creating pathways for internal growth and advocating for the retention of key talent. Cross-Functional Embedding: Work with peer Heads to embed CX and product thinking principles throughout the movement, supporting other teams to adopt a user-centric, iterative mindset. Modular Service Architecture (Design to Grow) Innovation: Deconstruct complex services into modular components. Ensure the foundation is robust and regulated (FCA/Safeguarding), while allowing churches to adapt services to their unique community context. Movement-Led CX: Focus on Partner Effort. Designing digital and physical journeys that make it significantly easier for a church to join, launch, and sustain a CAP ministry. Movement-Focused Impact: Simplifying the technology stack church partners are wrestling with. Evolving CAP s digital infrastructure from a fragmented set of tools, towards an integrated Mission Suite. Productisation of Onboarding: Partner with the wider movement to turn the onboarding process into a high-quality product that inspires and equips without lag and reduces pain points. Decentralised Content & Knowledge Strategy Community Drive Content Strategy: Shift content from centralised, high-production manuals to a dynamic, community-curated Knowledge Commons. Modular Learning: Ensure all training and coaching materials are bite-sized, searchable, and easily swappable, reflecting the diverse voices of the UK-wide movement. Impact-Led Design Embedded Insight: Work with the Head of Impact to bake measurement frameworks into service design. Ensure that impact data is a real-time byproduct of the service, not an additional task for the church. Data Completeness at Source: Work with the Head of Impact to increase the percentage of impact data points (as defined by the the impact framework) captured automatically during the natural flow of service delivery (reducing the need for manual surveys or back-office data entry). Enabling the Impact Community of Practice: Work with the Head of Impact to ensure Insight and Evidence content is accurately and efficiently captured through good design. Closing the Feedback Loop: Translating voices across Client, Church and Supporter. Working with insights from across the movement into immediate improvements. Senior Leadership Team Contributions: Be a key member of the Agility and organisation leadership team, demonstrating and living out CAP s values. Provide strategic counsel to the Chief Agility Officer and Executive Leadership Team on product-related matters. Represent CAP at industry events and conferences, establishing the organisation as a thought leader in the social impact space. Lead cross-functional initiatives to drive organisational change and improve overall operational efficiency. Play an active role as a member of the team in: Platform Democratisation: Advocate for low-code/no-code solutions that move configuration closer to the business teams, reducing technical bottlenecks and increasing the speed of test and learn. Agile Culture Lead: Coaching the wider movement in iterative mindsets, helping teams move from Risk-Aversion to Risk-Awareness. Governance: Be an active participant in governance processes, complying with the technical guardrails as defined and championing best practice. Measurable Outputs: Team Capability Index: Achieve an agreed-upon score on the internal capability maturity assessment for the CX/Innovation function Partner Effort Score (PES): A specific metric measuring "How easy was it to launch your latest CAP service?" (Target: Year-on-year reduction in perceived effort). Modular Component Adoption: The percentage of church partners using at least one component (e.g. a centre created idea) alongside traditional CAP created products and services. Partner Retention Rate: Reduction of the number of centres who leave due to system/process frustration Partner Created Content Usage Ratio: Track an increase in the percentage of church-contributed content that is verified and adopted by other churches in the movement. Onboarding Automation: The percentage of the Church Partner Journey that is self-service vs. requiring manual intervention from the Church and Client Support team. Meantime to innovation: Reducing the time it takes from idea to implementation. Innovation Roadmap: Developing an inspiring and impact focused roadmap with detailed business cases and projected impact targets, ready for philanthropic engagement Team Engagement/Retention: Maintain an average team engagement score above the organisational target and meet specific goals for voluntary staff turnover within the immediate team. Culture: Working at CAP is more than a job; it s a commitment to a community and movement. We believe that a healthy culture is the fuel for our mission. This means we prioritise spiritual rhythms in our week including dedicated time for morning prayer, worship, and team huddles. We are a 'joy-filled' office, which means we celebrate every win, from a client becoming debt-free to a colleague s personal milestone. We expect our team to be 'all in' not just in their tasks, but in contributing to a supportive, laughter-filled, and prayerful environment. CAP is a mission-driven, fast-paced, and deeply relational environment. You will find a culture that prioritises: . click apply for full job details
May 19, 2026
Full time
Head of Customer Experience and Service Innovation At CAP, we celebrate diversity and strive to build an inclusive workforce that reflects the diverse communities we serve. We warmly welcome applications from individuals of all backgrounds. We particularly encourage applications from Global Majority/UK Minority Ethnic candidates, as these groups are currently underrepresented within our wider workforce. We are committed to creating an environment where every individual can thrive and feel they belong. Everything we do is rooted in our values. First and foremost, we are Christ-centred. The work that we do is guided by faith and the belief that everyone deserves to be treated with dignity and God s love. We are bold in fearlessly putting that faith into action to help others and challenge injustice, while also seeking to be compassionate in the way that we want to understand others and offer them meaningful care. We are collaborative in our approach, making time to learn from others and work together to take on UK poverty. And finally, we prioritise being joyful in the face of challenges, because our faith gives us confidence that change is truly possible. Context: Our vision at CAP is to see Transformed Lives, Thriving Churches, and an End to UK Poverty. Our core purpose is to inspire and equip churches across the UK to help people out of debt and poverty, and see them become followers of Jesus. CAP is the catalyst to a church-based movement against poverty, partnering with churches across the 4 nations of the UK. Our products and services equip and inspire nearly 3000 local CAP workers and volunteers in their mission to come alongside those that are in financial crisis or vulnerability to bring practical help and the good news of Jesus CAP stands with the local church in its mission to its community. Currently these products include Debt Help, Job Clubs, Life Skills and Money Coaching and it is the development of these offerings that form the core focus of the role. These service lines have been built at different times by different people and sit quite separately. Today we have a clear view of our target client, a new set of models for how we partner with churches and so we want to architect now are the customer journeys and experiences that draw these threads together. Purpose: This role of Head of Customer Experience (CX) and Service Innovation reports to the Chief Agility Officer, and is the chief service architect of the CAP church-based movement s ecosystem. This role will lead our transition towards a modular suite of services, ensuring every interaction across our audiences are seamless, dignifying and high-impact. The role is responsible for balancing safety, regulation and theology with flexibility and innovation, enabling a national movement to grow at scale. Passion: This team is driven by a shared passion to eradicate UK poverty by equipping churches with flexible and innovative tools and resources. You will be a champion for customer experience excellence across the organisation, directly contributing to the transformation of lives and the delivery of hope. Role: Accountabilities: Team and Capability Development Capability Leadership: Recruit, manage, and mentor a high-performing, multi-disciplinary team, fostering a collaborative and mission-driven culture. Maturity of Practice: Define and establish best-in-class methodologies and quality standards for CX, service blueprinting, user research, and rapid prototyping across the Agility team, ensuring all practices align with the FCA/Safeguarding regulatory requirements. Talent and Culture: Actively drive professional development and manage skill gaps within the CX/Innovation function, creating pathways for internal growth and advocating for the retention of key talent. Cross-Functional Embedding: Work with peer Heads to embed CX and product thinking principles throughout the movement, supporting other teams to adopt a user-centric, iterative mindset. Modular Service Architecture (Design to Grow) Innovation: Deconstruct complex services into modular components. Ensure the foundation is robust and regulated (FCA/Safeguarding), while allowing churches to adapt services to their unique community context. Movement-Led CX: Focus on Partner Effort. Designing digital and physical journeys that make it significantly easier for a church to join, launch, and sustain a CAP ministry. Movement-Focused Impact: Simplifying the technology stack church partners are wrestling with. Evolving CAP s digital infrastructure from a fragmented set of tools, towards an integrated Mission Suite. Productisation of Onboarding: Partner with the wider movement to turn the onboarding process into a high-quality product that inspires and equips without lag and reduces pain points. Decentralised Content & Knowledge Strategy Community Drive Content Strategy: Shift content from centralised, high-production manuals to a dynamic, community-curated Knowledge Commons. Modular Learning: Ensure all training and coaching materials are bite-sized, searchable, and easily swappable, reflecting the diverse voices of the UK-wide movement. Impact-Led Design Embedded Insight: Work with the Head of Impact to bake measurement frameworks into service design. Ensure that impact data is a real-time byproduct of the service, not an additional task for the church. Data Completeness at Source: Work with the Head of Impact to increase the percentage of impact data points (as defined by the the impact framework) captured automatically during the natural flow of service delivery (reducing the need for manual surveys or back-office data entry). Enabling the Impact Community of Practice: Work with the Head of Impact to ensure Insight and Evidence content is accurately and efficiently captured through good design. Closing the Feedback Loop: Translating voices across Client, Church and Supporter. Working with insights from across the movement into immediate improvements. Senior Leadership Team Contributions: Be a key member of the Agility and organisation leadership team, demonstrating and living out CAP s values. Provide strategic counsel to the Chief Agility Officer and Executive Leadership Team on product-related matters. Represent CAP at industry events and conferences, establishing the organisation as a thought leader in the social impact space. Lead cross-functional initiatives to drive organisational change and improve overall operational efficiency. Play an active role as a member of the team in: Platform Democratisation: Advocate for low-code/no-code solutions that move configuration closer to the business teams, reducing technical bottlenecks and increasing the speed of test and learn. Agile Culture Lead: Coaching the wider movement in iterative mindsets, helping teams move from Risk-Aversion to Risk-Awareness. Governance: Be an active participant in governance processes, complying with the technical guardrails as defined and championing best practice. Measurable Outputs: Team Capability Index: Achieve an agreed-upon score on the internal capability maturity assessment for the CX/Innovation function Partner Effort Score (PES): A specific metric measuring "How easy was it to launch your latest CAP service?" (Target: Year-on-year reduction in perceived effort). Modular Component Adoption: The percentage of church partners using at least one component (e.g. a centre created idea) alongside traditional CAP created products and services. Partner Retention Rate: Reduction of the number of centres who leave due to system/process frustration Partner Created Content Usage Ratio: Track an increase in the percentage of church-contributed content that is verified and adopted by other churches in the movement. Onboarding Automation: The percentage of the Church Partner Journey that is self-service vs. requiring manual intervention from the Church and Client Support team. Meantime to innovation: Reducing the time it takes from idea to implementation. Innovation Roadmap: Developing an inspiring and impact focused roadmap with detailed business cases and projected impact targets, ready for philanthropic engagement Team Engagement/Retention: Maintain an average team engagement score above the organisational target and meet specific goals for voluntary staff turnover within the immediate team. Culture: Working at CAP is more than a job; it s a commitment to a community and movement. We believe that a healthy culture is the fuel for our mission. This means we prioritise spiritual rhythms in our week including dedicated time for morning prayer, worship, and team huddles. We are a 'joy-filled' office, which means we celebrate every win, from a client becoming debt-free to a colleague s personal milestone. We expect our team to be 'all in' not just in their tasks, but in contributing to a supportive, laughter-filled, and prayerful environment. CAP is a mission-driven, fast-paced, and deeply relational environment. You will find a culture that prioritises: . click apply for full job details
About The Role We have a newly created opportunity for a Engineering Team Leader to join our fantastic Technology team at RBL. Here at the Royal British Legion, we are currently embarking on an exciting new phase with our Customer, Technology and Change directorate. Together this team, covering Technology, Data Protection and our Transformation Management Office, takes great pride in supporting across RBL with all things technology, security, digital, data, programme management and change initiatives. It's a great time to join as our organisation begins to drive our new 10 year strategy and ensures we are best able to continue to make a difference to our Armed Forces community now and for the future. Based in our Product Engineering team, the new Engineering Team Leader will be responsible for leading the technical development and configuration of our core Microsoft-based platforms. This includes Microsoft 365, Dynamics 365, Power Platform (Power Apps, Power Automate, Power Pages), and Azure Integration Services. This role will guide a multidisciplinary development team working across low-code, no-code, configuration-led delivery and API-driven integrations. It will ensure systems are reliable, scalable, secure, and aligned to our target architecture and technology strategy. Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life. Reporting to our Head of Product Engineering, this role acts as a hands-on technical leader, providing expert engineering direction, fostering modern engineering practices, and enabling the effective adoption of Microsoft technologies to deliver high-value digital products and seamless system interoperability. Alongside the Microsoft stack it will also provide product support for critical COTS and SaaS systems. You will be contracted to your home address, and you will perform most of your work remotely there, with occasional travel (incl. for monthly team meetings). Employee benefits include - - 28 day's paid holiday (plus bank holidays) increasing with service, with optional annual leave purchase scheme of up to 5 working days - Enhanced paid maternity, paternity and adoption leave - Generous pension contributions, with Employer contributions ranging from 6% to 10% - Range of flexible working options may be available, depending on your role - Employee Assistance Programme providing confidential counselling, financial and legal advice - Range of courses delivered by learning specialists to support your development goals and objectives - Opportunities to volunteer - Travel loans, Cycle to Work, and more! For more detailed information about the role, please see the Vacancy Information Pack attached to our direct advert. Our teams take a personalised approach to shortlisting, which is carried out without the use of AI and is based on the evidence provided in your application against the essential and desirable criteria in the Person Specification. RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics. As part of our commitment to inclusion, we offer guaranteed interview schemes for candidates who declare an Armed Forces connection and/or a disability. However, candidates are only eligible for this scheme if their application clearly demonstrates that they meet all of the essential criteria listed in the Person Specification for the role. We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role. Interested candidates are encouraged to apply as soon as possible.
May 19, 2026
Full time
About The Role We have a newly created opportunity for a Engineering Team Leader to join our fantastic Technology team at RBL. Here at the Royal British Legion, we are currently embarking on an exciting new phase with our Customer, Technology and Change directorate. Together this team, covering Technology, Data Protection and our Transformation Management Office, takes great pride in supporting across RBL with all things technology, security, digital, data, programme management and change initiatives. It's a great time to join as our organisation begins to drive our new 10 year strategy and ensures we are best able to continue to make a difference to our Armed Forces community now and for the future. Based in our Product Engineering team, the new Engineering Team Leader will be responsible for leading the technical development and configuration of our core Microsoft-based platforms. This includes Microsoft 365, Dynamics 365, Power Platform (Power Apps, Power Automate, Power Pages), and Azure Integration Services. This role will guide a multidisciplinary development team working across low-code, no-code, configuration-led delivery and API-driven integrations. It will ensure systems are reliable, scalable, secure, and aligned to our target architecture and technology strategy. Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life. Reporting to our Head of Product Engineering, this role acts as a hands-on technical leader, providing expert engineering direction, fostering modern engineering practices, and enabling the effective adoption of Microsoft technologies to deliver high-value digital products and seamless system interoperability. Alongside the Microsoft stack it will also provide product support for critical COTS and SaaS systems. You will be contracted to your home address, and you will perform most of your work remotely there, with occasional travel (incl. for monthly team meetings). Employee benefits include - - 28 day's paid holiday (plus bank holidays) increasing with service, with optional annual leave purchase scheme of up to 5 working days - Enhanced paid maternity, paternity and adoption leave - Generous pension contributions, with Employer contributions ranging from 6% to 10% - Range of flexible working options may be available, depending on your role - Employee Assistance Programme providing confidential counselling, financial and legal advice - Range of courses delivered by learning specialists to support your development goals and objectives - Opportunities to volunteer - Travel loans, Cycle to Work, and more! For more detailed information about the role, please see the Vacancy Information Pack attached to our direct advert. Our teams take a personalised approach to shortlisting, which is carried out without the use of AI and is based on the evidence provided in your application against the essential and desirable criteria in the Person Specification. RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics. As part of our commitment to inclusion, we offer guaranteed interview schemes for candidates who declare an Armed Forces connection and/or a disability. However, candidates are only eligible for this scheme if their application clearly demonstrates that they meet all of the essential criteria listed in the Person Specification for the role. We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role. Interested candidates are encouraged to apply as soon as possible.
We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to: Monday to Friday, Occasional Weekends Term time only Onsite Parking Contributory pension scheme Grow your career with our Career Pathways and MyLearning programmes Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits Exclusive travel discounts with TUI, Expedia, Booking and many more Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more Up to 44% off cinema tickets to enjoy your favourite blockbuster Receive cash rewards every time you spend and use them on a wide range of brands Un-wind with us with free wellness, mindfulness and exercise classes You can share all discounts and offers with your friends and families Please note: this role is contracted to 43.6 weeks per year What you'll be doing: Ensuring dishes are prepared, cooked and presented to the required standards and specifications within your section/speciality in accordance with food safety procedures Comply with all client and company health & safety procedures and standards at all times including adherence to food information regulations and food safety checks Run a section of the kitchen to the required standards Preparing, cooking and presenting dishes to the required standards and portion specifications within your section/speciality Directing the tasks and training any commis chefs or kitchen assistants working in your section Ensuring food is recovered and stored correctly to minimise waste Assist with the processing of food orders Assist with the receipt and storage of deliveries Maintain the cleanliness of all kitchens and surrounding working areas Ensure the correct use of all machinery and equipment Perform other general tasks to support effective food service delivery as reasonably requested Who you are: Passionate and aims to cook to the highest quality freshest food possible Strong and consistent Chef De Partie background Good motivator and able to work well within a team Have excellent culinary skills with great attention to detail A creative thinker with sound knowledge of the latest food trends and fashions Have sound knowledge of hygiene, health and safety requirements Self-motivated with the ability to work in a pressurised environment Excellent people skills with the ability to develop and work well within a team Immaculate personal presentation, outgoing, passionate, excellent customer service and communication skills are required for this highly visible position About Us As part of Compass you'll help to feed people, fuel progress and forge connections in around 6,000 venues. Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UK's biggest businesses. Job Reference: com R/SU House Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!
May 19, 2026
Full time
We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to: Monday to Friday, Occasional Weekends Term time only Onsite Parking Contributory pension scheme Grow your career with our Career Pathways and MyLearning programmes Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits Exclusive travel discounts with TUI, Expedia, Booking and many more Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more Up to 44% off cinema tickets to enjoy your favourite blockbuster Receive cash rewards every time you spend and use them on a wide range of brands Un-wind with us with free wellness, mindfulness and exercise classes You can share all discounts and offers with your friends and families Please note: this role is contracted to 43.6 weeks per year What you'll be doing: Ensuring dishes are prepared, cooked and presented to the required standards and specifications within your section/speciality in accordance with food safety procedures Comply with all client and company health & safety procedures and standards at all times including adherence to food information regulations and food safety checks Run a section of the kitchen to the required standards Preparing, cooking and presenting dishes to the required standards and portion specifications within your section/speciality Directing the tasks and training any commis chefs or kitchen assistants working in your section Ensuring food is recovered and stored correctly to minimise waste Assist with the processing of food orders Assist with the receipt and storage of deliveries Maintain the cleanliness of all kitchens and surrounding working areas Ensure the correct use of all machinery and equipment Perform other general tasks to support effective food service delivery as reasonably requested Who you are: Passionate and aims to cook to the highest quality freshest food possible Strong and consistent Chef De Partie background Good motivator and able to work well within a team Have excellent culinary skills with great attention to detail A creative thinker with sound knowledge of the latest food trends and fashions Have sound knowledge of hygiene, health and safety requirements Self-motivated with the ability to work in a pressurised environment Excellent people skills with the ability to develop and work well within a team Immaculate personal presentation, outgoing, passionate, excellent customer service and communication skills are required for this highly visible position About Us As part of Compass you'll help to feed people, fuel progress and forge connections in around 6,000 venues. Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UK's biggest businesses. Job Reference: com R/SU House Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!
Regional Service Delivery Lead London, UK AXA XL Global Technology (GT) division has been going through significant transformation including simplification of applications landscape across geographies and business units, Cloud transformation and migration to strategic platforms, as well as operating model transformation to support upcoming technological and business process changes. These include centralizing, previously regionalized support teams, setting modernised standards and processes to allow us to support the business in a responsive and flexible way, while providing a follow the sun methodology. This new Service Delivery Lead will manage a team of local delivery managers and be the critical link between IT services within GT and regional business operations. What you'll be doing What will your essential responsibilities include? Be the focal point, regionally, for all service delivery across the local country offices. Adopt strong relationship management with regional COO's and leadership teams. Maintaining and managing successful business relationships with stakeholders in regional offices, key business managers, country managers and segment IT managers to ensure the delivery of high quality IT services. Engage with colleagues regionally to understand IT service needs using mechanisms such as attending business meetings, service review meetings, service "lunch and learns", colleague experience workshops, stakeholder meetings, feedback surveys and forums. Oversee the Major Incident process, ensuring a full understanding of regional business impact, helping to coordinate regional activity, and managing stakeholder communications, while being a key point of service escalation. Contribute to the GT and regional business plans by providing input on relevant IT solutions and needs in the region, keeping colleagues abreast of IT developments, services, initiatives, and policies - explaining benefits and impacts. Support in the Cloud Council and IT Change process, working with the Service Design and Transition team, to provide input and advice on projects where necessary, e.g. the development and implementation of new business tools, service models and transition approaches. Utilise performance dashboards, scorecards & heat maps on a regional basis to understand service performance levels, identifying and owning any key areas of concern. Leverage global GT resources and support to achieve business goals and high level services across the region including identifying similar IT needs of different colleagues, fostering a participative work environment, enabling effective communication, and providing guidance and training to less experienced individuals; manage professional IT staff or high level project resources with global, local, regional or virtual teams ensuring that appropriate levels of support are being provided across the region. Work effectively with other Technology teams who are part of the AXA Group e.g. AXA GO, Country GI, when required and help coordinate activities which require regional or country IT service knowledge. What you'll bring We're looking for someone who has these abilities and skills: Required Skills and Abilities Proven ability in managing teams within a complex organisation. A passion for providing high quality IT services to internal customers. Significant experience in an IT Service or IT Operations role. Excellent verbal & written communications skills. Knowledge of technical infrastructure in addition to an understanding of ITSM processes. Exceptional stakeholder management skills and a natural ability to form trusted and effective relationships with business customers and colleagues. Effective interpersonal skills and demonstrated ability to work and communicate with top level executives. Experience managing professional staff or leading high level project management with staff. Analytical and problem solving abilities - demonstrated aptitude for problem solving and ability to determine effective solutions for customers. Advanced ITIL framework knowledge with ITIL Foundations certification required. Ability to multi task and prioritise multiple initiatives. Excellent verbal & written communications skills in local language & English. Experience working as part of a multinational team. Desired Skills and Abilities Previous experience in an organisation of similar size and complexity. Previous experience working with a centralised group function. What we offer Inclusion AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic. At AXA XL, we know that an inclusive culture enables business growth and is critical to our success. That's why we have made a strategic commitment to attract, develop, advance and retain the most inclusive workforce possible, and create a culture where everyone can bring their full selves to work and reach their highest potential. It's about helping one another - and our business - to move forward and succeed. Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe. Robust support for Flexible Working Arrangements. Enhanced family friendly leave benefits. Named to the Diversity Best Practices Index. Signatory to the UK Women in Finance Charter. Total Rewards AXA XL's Reward program is designed to take care of what matters most to you, covering the full picture of your health, wellbeing, lifestyle and financial security. It provides competitive compensation and personalised, inclusive benefits that evolve as you do. We're committed to rewarding your contribution for the long term, so you can be your best self today and look forward to the future with confidence.
May 19, 2026
Full time
Regional Service Delivery Lead London, UK AXA XL Global Technology (GT) division has been going through significant transformation including simplification of applications landscape across geographies and business units, Cloud transformation and migration to strategic platforms, as well as operating model transformation to support upcoming technological and business process changes. These include centralizing, previously regionalized support teams, setting modernised standards and processes to allow us to support the business in a responsive and flexible way, while providing a follow the sun methodology. This new Service Delivery Lead will manage a team of local delivery managers and be the critical link between IT services within GT and regional business operations. What you'll be doing What will your essential responsibilities include? Be the focal point, regionally, for all service delivery across the local country offices. Adopt strong relationship management with regional COO's and leadership teams. Maintaining and managing successful business relationships with stakeholders in regional offices, key business managers, country managers and segment IT managers to ensure the delivery of high quality IT services. Engage with colleagues regionally to understand IT service needs using mechanisms such as attending business meetings, service review meetings, service "lunch and learns", colleague experience workshops, stakeholder meetings, feedback surveys and forums. Oversee the Major Incident process, ensuring a full understanding of regional business impact, helping to coordinate regional activity, and managing stakeholder communications, while being a key point of service escalation. Contribute to the GT and regional business plans by providing input on relevant IT solutions and needs in the region, keeping colleagues abreast of IT developments, services, initiatives, and policies - explaining benefits and impacts. Support in the Cloud Council and IT Change process, working with the Service Design and Transition team, to provide input and advice on projects where necessary, e.g. the development and implementation of new business tools, service models and transition approaches. Utilise performance dashboards, scorecards & heat maps on a regional basis to understand service performance levels, identifying and owning any key areas of concern. Leverage global GT resources and support to achieve business goals and high level services across the region including identifying similar IT needs of different colleagues, fostering a participative work environment, enabling effective communication, and providing guidance and training to less experienced individuals; manage professional IT staff or high level project resources with global, local, regional or virtual teams ensuring that appropriate levels of support are being provided across the region. Work effectively with other Technology teams who are part of the AXA Group e.g. AXA GO, Country GI, when required and help coordinate activities which require regional or country IT service knowledge. What you'll bring We're looking for someone who has these abilities and skills: Required Skills and Abilities Proven ability in managing teams within a complex organisation. A passion for providing high quality IT services to internal customers. Significant experience in an IT Service or IT Operations role. Excellent verbal & written communications skills. Knowledge of technical infrastructure in addition to an understanding of ITSM processes. Exceptional stakeholder management skills and a natural ability to form trusted and effective relationships with business customers and colleagues. Effective interpersonal skills and demonstrated ability to work and communicate with top level executives. Experience managing professional staff or leading high level project management with staff. Analytical and problem solving abilities - demonstrated aptitude for problem solving and ability to determine effective solutions for customers. Advanced ITIL framework knowledge with ITIL Foundations certification required. Ability to multi task and prioritise multiple initiatives. Excellent verbal & written communications skills in local language & English. Experience working as part of a multinational team. Desired Skills and Abilities Previous experience in an organisation of similar size and complexity. Previous experience working with a centralised group function. What we offer Inclusion AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic. At AXA XL, we know that an inclusive culture enables business growth and is critical to our success. That's why we have made a strategic commitment to attract, develop, advance and retain the most inclusive workforce possible, and create a culture where everyone can bring their full selves to work and reach their highest potential. It's about helping one another - and our business - to move forward and succeed. Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe. Robust support for Flexible Working Arrangements. Enhanced family friendly leave benefits. Named to the Diversity Best Practices Index. Signatory to the UK Women in Finance Charter. Total Rewards AXA XL's Reward program is designed to take care of what matters most to you, covering the full picture of your health, wellbeing, lifestyle and financial security. It provides competitive compensation and personalised, inclusive benefits that evolve as you do. We're committed to rewarding your contribution for the long term, so you can be your best self today and look forward to the future with confidence.
Structured Cabling Engineer (Managed Services Engineer) Onsite at customer sites in and around the East Midlands Permanent Summary We are seeking a Structured Cabling Engineer / Managed Services Engineer to join an existing team. You will be working across several of our customers sites and will be carrying out tasks such as break fix, installations etc. This is a great opportunity for anyone who has been working in the Fibre/Data/Voice arena and who is looking to grow and develop their skill set. Some of the key deliverables of the role will include: Always operate in a safe manner and in accordance with NG Bailey H&S policies while demonstrating appropriate Health and Safety leadership to ensure that the safety first and foremost message is visible and alive throughout any activities carried out. Ensure adherence to all NG Bailey's policies, processes, and procedures Ensure all works comply with NG Bailey IT Service's standards and to meet and where possible, exceed Client expectations, whilst ensuring adherence to vendor and manufacturer design guidelines Keeping material control and maintain records of deliveries and project stock. Ensuring the provision of timely and accurate internal and customer project reporting (timesheets, mileage returns, daily reports, completion certificates) Monitoring the quality and productivity against programme and maintain daily site records and reports. Ensure that positive relationships are maintained with the customer through efficient delivery of projects with a view to optimising future opportunities and profitability. Ensuring Service and Projects installation meets internal and client specifications and statutory requirements What we're looking for: Previous experience with fibre, data and voice cabling Proven ability to locate and rectify faults Solid experience on working in 'live' customer sites Ability to work from construction drawings Strong customer service skills Comfortable working away from home and out of hours Please note: Security Clearance will be required for this role which we can assist in obtaining Driving Licence will be required Benefits include: 25 Days Holiday + Bank Holidays with an option to Buy/Sell additional days Pension with a leading provider and up to 8% employer contribution Personal Wellbeing and Volunteer Days Private Medical Insurance Life Assurance Free 24/7 365 Employee Assistance Program to support mental health and well-being (including counselling sessions and legal advice) Flexible benefits to choose from inc: Dental Insurance, Gym Membership, Give As You Earn, Travel Insurance, Tax Free Bike Next Steps: As a business, we're on a journey to build on our culture where everyone is included, treated fairly and with respect. This starts with recruitment and how we bring people into the organisation. We'll do our best to outline the recruitment process to you ahead of time with plenty of notice. If you require any accommodations to participate in the application or interview process, please let us know and we will work with you to ensure your needs are met. About Us: We are one of the leading independent engineering and services businesses in the UK. Founded in 1921, with a turnover of £500m and 3000 employees, we are proud of our history of developing great people through our investment in training. Working across a variety of sectors within the building and infrastructure industry, our innovative, responsible and forward-thinking approach allows us to work on fantastic ground-breaking projects, providing solutions using the latest tools and technologies. Progression is something we value, and we will make sure that when you join us you have a clearly defined development path, supported by regular reviews, training and ongoing support to enable you to be the best you can be.
May 19, 2026
Full time
Structured Cabling Engineer (Managed Services Engineer) Onsite at customer sites in and around the East Midlands Permanent Summary We are seeking a Structured Cabling Engineer / Managed Services Engineer to join an existing team. You will be working across several of our customers sites and will be carrying out tasks such as break fix, installations etc. This is a great opportunity for anyone who has been working in the Fibre/Data/Voice arena and who is looking to grow and develop their skill set. Some of the key deliverables of the role will include: Always operate in a safe manner and in accordance with NG Bailey H&S policies while demonstrating appropriate Health and Safety leadership to ensure that the safety first and foremost message is visible and alive throughout any activities carried out. Ensure adherence to all NG Bailey's policies, processes, and procedures Ensure all works comply with NG Bailey IT Service's standards and to meet and where possible, exceed Client expectations, whilst ensuring adherence to vendor and manufacturer design guidelines Keeping material control and maintain records of deliveries and project stock. Ensuring the provision of timely and accurate internal and customer project reporting (timesheets, mileage returns, daily reports, completion certificates) Monitoring the quality and productivity against programme and maintain daily site records and reports. Ensure that positive relationships are maintained with the customer through efficient delivery of projects with a view to optimising future opportunities and profitability. Ensuring Service and Projects installation meets internal and client specifications and statutory requirements What we're looking for: Previous experience with fibre, data and voice cabling Proven ability to locate and rectify faults Solid experience on working in 'live' customer sites Ability to work from construction drawings Strong customer service skills Comfortable working away from home and out of hours Please note: Security Clearance will be required for this role which we can assist in obtaining Driving Licence will be required Benefits include: 25 Days Holiday + Bank Holidays with an option to Buy/Sell additional days Pension with a leading provider and up to 8% employer contribution Personal Wellbeing and Volunteer Days Private Medical Insurance Life Assurance Free 24/7 365 Employee Assistance Program to support mental health and well-being (including counselling sessions and legal advice) Flexible benefits to choose from inc: Dental Insurance, Gym Membership, Give As You Earn, Travel Insurance, Tax Free Bike Next Steps: As a business, we're on a journey to build on our culture where everyone is included, treated fairly and with respect. This starts with recruitment and how we bring people into the organisation. We'll do our best to outline the recruitment process to you ahead of time with plenty of notice. If you require any accommodations to participate in the application or interview process, please let us know and we will work with you to ensure your needs are met. About Us: We are one of the leading independent engineering and services businesses in the UK. Founded in 1921, with a turnover of £500m and 3000 employees, we are proud of our history of developing great people through our investment in training. Working across a variety of sectors within the building and infrastructure industry, our innovative, responsible and forward-thinking approach allows us to work on fantastic ground-breaking projects, providing solutions using the latest tools and technologies. Progression is something we value, and we will make sure that when you join us you have a clearly defined development path, supported by regular reviews, training and ongoing support to enable you to be the best you can be.
Summary £15.45 to £15.95 per hour 30 hour contract Various shifts 30-35 days holiday (pro rata) 10% in-store discount Enhanced family leave Everyone who works at Lidl brings something unique to the table - but we also have a whole lot in common. We're reliable, organised and ready to go far. Just like you. As a Retail Shift Manager at Lidl, you'll help us maintain our high standards day after day. From motivating your team to taking responsibility for the shop floor, you'll keep our store running like clockwork, thriving in a fast-paced and challenging environment. You'll also reap the rewards of your hard work, enjoying the responsibility to prove yourself as a leader and find your footing for future success. In return, we'll give you a competitive hourly pay rate based on equal opportunity and pay structures, plus an extra £2.00 per hour for work during bank holidays and £3.50 per hour for night shifts, as well as a generous benefits package designed to support your well-being and life outside of Lidl. We're proud to be supportive teams with big ambitions too, so there'll be plenty of ways for you to progress. With the right training, we'll help you thrive in your role and champion you to succeed in your career here. What you'll do Motivate and support your team, learning from our Leadership and Company Principles Swiftly solve problems and delegate tasks Create an environment where your colleagues can succeed alongside you Manage operations within your Store and colleagues in the absence of the Store Manager and Deputy Store Manager Handle freshness, cash processes, inventory and stock management to make sure shifts run smoothly Give our customers the very best experience every time they visit your store What you'll need Experience leading a team to achieve targets in a bustling, fast-paced environment The ability to effectively delegate tasks and motivate your team Patience and a friendly manner with the ability to keep calm in any situation Passion to thrive as a key part of the Store Team A proactive and encouraging approach to help your colleagues develop themselves and store operations What you'll receive 30-35 days holiday (pro rata) 10% in-store discount Enhanced family leave Pension scheme Long service awards Plus, more of the perks you deserve Thinking of using AI to help with your application? AI tools (e.g. Chat GTP, Gemini) can help you get started and prepared for your interview but remember that our team can easily spot AI-generated responses. The applications that stand out most are the ones that feel genuine and reflect your unique self. We value diversity, equity, and inclusion, welcoming applicants from all backgrounds. Join us to celebrate individuality and grow in a fair, respectful, and inclusive environment. If you're ready to get stuck in, want to get more out of your career and make a real difference, find your place at Lidl and apply now. Please note your employment is conditional upon the Company's receipt of satisfactory references and if requested by the Company, a satisfactory Disclosure and Barring Service check.
May 19, 2026
Full time
Summary £15.45 to £15.95 per hour 30 hour contract Various shifts 30-35 days holiday (pro rata) 10% in-store discount Enhanced family leave Everyone who works at Lidl brings something unique to the table - but we also have a whole lot in common. We're reliable, organised and ready to go far. Just like you. As a Retail Shift Manager at Lidl, you'll help us maintain our high standards day after day. From motivating your team to taking responsibility for the shop floor, you'll keep our store running like clockwork, thriving in a fast-paced and challenging environment. You'll also reap the rewards of your hard work, enjoying the responsibility to prove yourself as a leader and find your footing for future success. In return, we'll give you a competitive hourly pay rate based on equal opportunity and pay structures, plus an extra £2.00 per hour for work during bank holidays and £3.50 per hour for night shifts, as well as a generous benefits package designed to support your well-being and life outside of Lidl. We're proud to be supportive teams with big ambitions too, so there'll be plenty of ways for you to progress. With the right training, we'll help you thrive in your role and champion you to succeed in your career here. What you'll do Motivate and support your team, learning from our Leadership and Company Principles Swiftly solve problems and delegate tasks Create an environment where your colleagues can succeed alongside you Manage operations within your Store and colleagues in the absence of the Store Manager and Deputy Store Manager Handle freshness, cash processes, inventory and stock management to make sure shifts run smoothly Give our customers the very best experience every time they visit your store What you'll need Experience leading a team to achieve targets in a bustling, fast-paced environment The ability to effectively delegate tasks and motivate your team Patience and a friendly manner with the ability to keep calm in any situation Passion to thrive as a key part of the Store Team A proactive and encouraging approach to help your colleagues develop themselves and store operations What you'll receive 30-35 days holiday (pro rata) 10% in-store discount Enhanced family leave Pension scheme Long service awards Plus, more of the perks you deserve Thinking of using AI to help with your application? AI tools (e.g. Chat GTP, Gemini) can help you get started and prepared for your interview but remember that our team can easily spot AI-generated responses. The applications that stand out most are the ones that feel genuine and reflect your unique self. We value diversity, equity, and inclusion, welcoming applicants from all backgrounds. Join us to celebrate individuality and grow in a fair, respectful, and inclusive environment. If you're ready to get stuck in, want to get more out of your career and make a real difference, find your place at Lidl and apply now. Please note your employment is conditional upon the Company's receipt of satisfactory references and if requested by the Company, a satisfactory Disclosure and Barring Service check.
VIVO provides facilities management and accommodation maintenance for the UK military and its partners. VIVO embodies both experience and innovation. What we do We put our Customers and Families First. They are the driving force behind everything we do. We drive forward improvements for them to ensure the service they receive, whether reactive repairs or a major project, is completed safely and on time. In order to achieve this, we have 4 core values: open, caring, agile and collaborative. These are at the heart of everything we do. Contract: Full Time, Permanent Location: Porton Down, DSTL Working Hours: 37.5 hours per week, Monday to Friday. On call 1 in 6 weeks Salary: £41,000 - £45,000 dependent on qualifications. VIVO Defence Services is seeking a skilled Mechanical Fitter to join the Technical Services at Porton Down. Working as part of the Technical Services Department and reporting to the Technical Services Manager, you will be responsible for delivering both planned preventative maintenance and reactive maintenance across a wide range of mechanical systems. Your work will support statutory compliance requirements and ensure the continued safe and reliable operation of site facilities under the facilities management contract. About the Role Working in a team of five Mechanical Fitters, you will complete planned preventative maintenance and reactive maintenance tasks on mechanical systems and installations in accordance with defined schedules. You will also carry out remedial works and fault rectification to minimise disruption to the end user. Maintaining accurate maintenance records will be essential, ensuring that the CAFM system is kept fully up to date and that all compliance documentation is completed and submitted in a timely manner. The role involves providing technical advice and support to colleagues, the client and end users, as well as working collaboratively with other trades and specialist subcontractors across the site. You will also supervise specialist contractors where required and ensure that all relevant documentation and certification is completed in accordance with both client and company requirements. Daily activities will include routine maintenance across building mechanical systems such as commercial heating systems, chilled water systems, pressurised water systems, compressed air systems, mechanical air handling equipment, local exhaust ventilation and steam installations. You will also work with pressure systems in line with PSSR 2000 regulations and support requirements relating to confined spaces, legionella control and other regulated systems. What you'll need To be considered for this role, candidates must hold an NVQ Level 3 or equivalent qualification in a relevant discipline such as Mechanical Engineering. An accredited First Aid qualification is also required, or you must be willing to work towards one. It is highly desirable that you have experience working within a building services or facilities management environment and be familiar with SFG20 maintenance schedules and JSP 375 safe systems of work. Candidates should demonstrate strong knowledge of mechanical building services systems including heating, ventilation, pressurised water systems, compressed air systems and steam installations. Desirable qualifications and experience include IOSH Working Safely, HVAC experience or qualifications, F Gas certification, Legionella awareness training and experience working within a Ministry of Defence environment under JSP 375 requirements. Due to the nature of the site, applicants must be UK Nationals and able to obtain Security Check (SC) clearance. We offer Up to 6% contributory pension scheme 25 Days annual leave plus bank holidays Volunteer leave One paid professional subscription Life Assurance Policy Employee discount and reward schemes Interesting, varied, and enjoyable work A company that recognises your contribution Training opportunities and qualifications within a supportive environment to ensure career progression VIVO Defence Services The role you have applied for is with VIVO Defence Services, a joint venture between Serco and EQUANS. By applying for this role, please be aware that information contained within your CV may be shared between VIVO Defence Services, Serco and EQUANS during the recruitment process. At VIVO, we are committed to building a diverse and inclusive organisation that supports the needs of all. Therefore, we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working and operate a hybrid work structure in many of our business areas. We are proudly a Disability Confident Leader. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.
May 19, 2026
Full time
VIVO provides facilities management and accommodation maintenance for the UK military and its partners. VIVO embodies both experience and innovation. What we do We put our Customers and Families First. They are the driving force behind everything we do. We drive forward improvements for them to ensure the service they receive, whether reactive repairs or a major project, is completed safely and on time. In order to achieve this, we have 4 core values: open, caring, agile and collaborative. These are at the heart of everything we do. Contract: Full Time, Permanent Location: Porton Down, DSTL Working Hours: 37.5 hours per week, Monday to Friday. On call 1 in 6 weeks Salary: £41,000 - £45,000 dependent on qualifications. VIVO Defence Services is seeking a skilled Mechanical Fitter to join the Technical Services at Porton Down. Working as part of the Technical Services Department and reporting to the Technical Services Manager, you will be responsible for delivering both planned preventative maintenance and reactive maintenance across a wide range of mechanical systems. Your work will support statutory compliance requirements and ensure the continued safe and reliable operation of site facilities under the facilities management contract. About the Role Working in a team of five Mechanical Fitters, you will complete planned preventative maintenance and reactive maintenance tasks on mechanical systems and installations in accordance with defined schedules. You will also carry out remedial works and fault rectification to minimise disruption to the end user. Maintaining accurate maintenance records will be essential, ensuring that the CAFM system is kept fully up to date and that all compliance documentation is completed and submitted in a timely manner. The role involves providing technical advice and support to colleagues, the client and end users, as well as working collaboratively with other trades and specialist subcontractors across the site. You will also supervise specialist contractors where required and ensure that all relevant documentation and certification is completed in accordance with both client and company requirements. Daily activities will include routine maintenance across building mechanical systems such as commercial heating systems, chilled water systems, pressurised water systems, compressed air systems, mechanical air handling equipment, local exhaust ventilation and steam installations. You will also work with pressure systems in line with PSSR 2000 regulations and support requirements relating to confined spaces, legionella control and other regulated systems. What you'll need To be considered for this role, candidates must hold an NVQ Level 3 or equivalent qualification in a relevant discipline such as Mechanical Engineering. An accredited First Aid qualification is also required, or you must be willing to work towards one. It is highly desirable that you have experience working within a building services or facilities management environment and be familiar with SFG20 maintenance schedules and JSP 375 safe systems of work. Candidates should demonstrate strong knowledge of mechanical building services systems including heating, ventilation, pressurised water systems, compressed air systems and steam installations. Desirable qualifications and experience include IOSH Working Safely, HVAC experience or qualifications, F Gas certification, Legionella awareness training and experience working within a Ministry of Defence environment under JSP 375 requirements. Due to the nature of the site, applicants must be UK Nationals and able to obtain Security Check (SC) clearance. We offer Up to 6% contributory pension scheme 25 Days annual leave plus bank holidays Volunteer leave One paid professional subscription Life Assurance Policy Employee discount and reward schemes Interesting, varied, and enjoyable work A company that recognises your contribution Training opportunities and qualifications within a supportive environment to ensure career progression VIVO Defence Services The role you have applied for is with VIVO Defence Services, a joint venture between Serco and EQUANS. By applying for this role, please be aware that information contained within your CV may be shared between VIVO Defence Services, Serco and EQUANS during the recruitment process. At VIVO, we are committed to building a diverse and inclusive organisation that supports the needs of all. Therefore, we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working and operate a hybrid work structure in many of our business areas. We are proudly a Disability Confident Leader. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.
Come and join us as a results driven Branch Manager to deliver sales and exceed customer expectations whilst leading a hugely successful branch team.The Role: As a Branch Manager, you will be a natural leader with excellent communication and organisation skills, enabling you to motivate and develop your team. You will identify and capitalise on every sales opportunity, inspiring your customers with the perfect solutions for their requirements. The Branch Manager will be an expert at building rapport quickly and creating trusted relationships to ensure that everything we do enables us to deliver on our promises to our customers and exceed expectations. You'll naturally promote and embrace our inclusive team environment and we're sure you'll have some fun along the way!Key Responsibilities: Effective management of the team and resource Setting the standard of a sales orientated cultureDelivering against sales and customer demands while maximising profitabilityMaximising margin and net profit Keeping everyone safeBuild and maintain relationships with new and existing trade and retail customersAbility to interpret and analyse financial and statistical informationYou: As a Branch Manager, you'll have an innovative and agile approach to identify growth opportunities. You'll enjoy working collaboratively with a dedicated focus on driving results, whilst being committed to acting with integrity and honesty in everything you do.Skills and competencies: Tenacity and resilienceA pro-active approach to sales, with a strong desire and ability to win and grow new businessExperience of customer relationship management and developing a true partnership approachExcellent communication skillsSelf confident and self motivated, with the ability to work on own initiative or as part of a wider teamAbility to interpret financial and statistical informationDon't meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs if they feel they don't have every one of the required skills. All Highbourne Group companies are dedicated to building a diverse, inclusive and authentic workplace. So if you're interested in this role but think that your previous experience doesn't completely match - apply anyway. You could be just the person we're looking for!Us: From boilers to bathroom suites, tubing to towel rails and everything in between, City Plumbing has all the products our customers need to complete the job. And we have all you need to build a successful career! We're proud of our reputation for selling quality plumbing and heating products to both trade and retail customers and we're super excited about our future. We put our colleagues at the heart of all we do, giving them all the tools they need to be successful, happy and feel rewarded in their career with us.Benefits Package and Cultural Environment: BonusDiscounts, savings and cash back at numerous retailersLife assuranceExtended family policy including maternity, paternity, additional annual leave and moreMental Health First Aiders and Employee Assistance Programme, we look out for each otherComplete induction and a company that lets you grow and encourages developmentFinancial education and loansFlexible working optionsA business striving to create an environment of inclusion so everyone can be their true selfAnd more! We're passionate about creating an inclusive workplace that celebrates and values diversity. Bring your whole self to work regardless of age, disability, gender identity or reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation. We don't want you to 'fit' our culture, we want you to enrich it. We are committed to best practices in recruitment and undertake Basic Criminal Record Disclosures for candidates that are offered employment within our branches that undertake deliveries for British Gas. This check will only be undertaken after the acceptance of an ffer of employment.
May 19, 2026
Full time
Come and join us as a results driven Branch Manager to deliver sales and exceed customer expectations whilst leading a hugely successful branch team.The Role: As a Branch Manager, you will be a natural leader with excellent communication and organisation skills, enabling you to motivate and develop your team. You will identify and capitalise on every sales opportunity, inspiring your customers with the perfect solutions for their requirements. The Branch Manager will be an expert at building rapport quickly and creating trusted relationships to ensure that everything we do enables us to deliver on our promises to our customers and exceed expectations. You'll naturally promote and embrace our inclusive team environment and we're sure you'll have some fun along the way!Key Responsibilities: Effective management of the team and resource Setting the standard of a sales orientated cultureDelivering against sales and customer demands while maximising profitabilityMaximising margin and net profit Keeping everyone safeBuild and maintain relationships with new and existing trade and retail customersAbility to interpret and analyse financial and statistical informationYou: As a Branch Manager, you'll have an innovative and agile approach to identify growth opportunities. You'll enjoy working collaboratively with a dedicated focus on driving results, whilst being committed to acting with integrity and honesty in everything you do.Skills and competencies: Tenacity and resilienceA pro-active approach to sales, with a strong desire and ability to win and grow new businessExperience of customer relationship management and developing a true partnership approachExcellent communication skillsSelf confident and self motivated, with the ability to work on own initiative or as part of a wider teamAbility to interpret financial and statistical informationDon't meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs if they feel they don't have every one of the required skills. All Highbourne Group companies are dedicated to building a diverse, inclusive and authentic workplace. So if you're interested in this role but think that your previous experience doesn't completely match - apply anyway. You could be just the person we're looking for!Us: From boilers to bathroom suites, tubing to towel rails and everything in between, City Plumbing has all the products our customers need to complete the job. And we have all you need to build a successful career! We're proud of our reputation for selling quality plumbing and heating products to both trade and retail customers and we're super excited about our future. We put our colleagues at the heart of all we do, giving them all the tools they need to be successful, happy and feel rewarded in their career with us.Benefits Package and Cultural Environment: BonusDiscounts, savings and cash back at numerous retailersLife assuranceExtended family policy including maternity, paternity, additional annual leave and moreMental Health First Aiders and Employee Assistance Programme, we look out for each otherComplete induction and a company that lets you grow and encourages developmentFinancial education and loansFlexible working optionsA business striving to create an environment of inclusion so everyone can be their true selfAnd more! We're passionate about creating an inclusive workplace that celebrates and values diversity. Bring your whole self to work regardless of age, disability, gender identity or reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation. We don't want you to 'fit' our culture, we want you to enrich it. We are committed to best practices in recruitment and undertake Basic Criminal Record Disclosures for candidates that are offered employment within our branches that undertake deliveries for British Gas. This check will only be undertaken after the acceptance of an ffer of employment.
Assistant Store Manager - Lifestyle Brand - Flagship Store Salary: circa 30k + Commission + Benefits Location: Dartford, Kent We're looking for an experienced Assistant Store Manager to lead a high-profile lifestyle brand store. If you're commercially focused, passionate about retail, and thrive on leading people and driving sales, this could be your next step. What You'll Do Lead, coach, and inspire your team to deliver exceptional customer service. Take full responsibility for store performance, sales, and operations. Drive sales growth and exceed KPIs and targets. Deliver training and development so your team are confident brand ambassadors. Oversee stock control, compliance, health & safety, and store standards. Implement promotions and marketing activities to increase footfall and conversion. What We're Looking For 3-5 years' experience as an Assistant Store Manager / Retail Manager / Outlet Manager. Proven track record of sales success and team leadership. Strong communication and organisational skills. Customer-focused with a hands-on, proactive approach. Flexibility to work retail hours, including weekends. What's on Offer Competitive salary + commission scheme. 25 days holiday. Private medical insurance, life insurance & pension. Staff lunches, social events & team initiatives. Clear training & career development opportunities. Apply Today If you're ready to take the next step in your retail management career with a leading lifestyle brand, apply now. Mandeville is acting as an Employment Agency in relation to this vacancy.
May 19, 2026
Full time
Assistant Store Manager - Lifestyle Brand - Flagship Store Salary: circa 30k + Commission + Benefits Location: Dartford, Kent We're looking for an experienced Assistant Store Manager to lead a high-profile lifestyle brand store. If you're commercially focused, passionate about retail, and thrive on leading people and driving sales, this could be your next step. What You'll Do Lead, coach, and inspire your team to deliver exceptional customer service. Take full responsibility for store performance, sales, and operations. Drive sales growth and exceed KPIs and targets. Deliver training and development so your team are confident brand ambassadors. Oversee stock control, compliance, health & safety, and store standards. Implement promotions and marketing activities to increase footfall and conversion. What We're Looking For 3-5 years' experience as an Assistant Store Manager / Retail Manager / Outlet Manager. Proven track record of sales success and team leadership. Strong communication and organisational skills. Customer-focused with a hands-on, proactive approach. Flexibility to work retail hours, including weekends. What's on Offer Competitive salary + commission scheme. 25 days holiday. Private medical insurance, life insurance & pension. Staff lunches, social events & team initiatives. Clear training & career development opportunities. Apply Today If you're ready to take the next step in your retail management career with a leading lifestyle brand, apply now. Mandeville is acting as an Employment Agency in relation to this vacancy.
R13 Recruitment are supporting a growing and highly recognised brand in their search for a Customer Care Team Manager to join their operations team on an initial 12-month fixed term contract. This is an exciting opportunity for an experienced people-focused leader to step into a highly visible role within a fast-paced customer-focused environment. Leading a team of Customer Service professionals, the successful candidate will be responsible for driving service standards, developing team capability and enhancing the overall customer journey. The successful individual will become an important part of the wider operational leadership team and will have genuine opportunity to influence change and improvements across the department. Monday to Friday, 8:30am - 4:30pm working hours based just outside of Thetford. The Company This well-established business has built a strong reputation in their industry alongside boasting an exceptional customer experience. With continued growth and expansion over recent years, they are now focused on evolving internal processes and enhancing operational efficiency across the customer service function. The environment is collaborative, fast-moving and people-focused, making this an excellent opportunity for someone who enjoys leading from the front while positively influencing change. Benefits 5% completion bonus upon successful completion of the contract and achievement of KPIs Access to discounted gym memberships Monthly team lunches Summer and Christmas company events Cycle to work scheme Ongoing training and professional development opportunities Leadership development support The Day to Day Leading, coaching and developing an established customer service team. Driving a positive, customer-first culture across all customer touchpoints. Acting as the escalation point for more complex customer queries and complaints. Supporting and mentoring team members through day-to-day operational challenges. Managing team performance, engagement and development planning. Overseeing inbound customer communication channels and offline workflows. Managing resource planning, rotas and workload allocation to ensure service levels are maintained. Producing reporting and insights around team performance and customer experience trends. Identifying opportunities for operational improvement and more efficient ways of working. Collaborating with wider departments including operations, marketing, warehouse and ecommerce. Supporting recruitment, onboarding and training activity within the team. Remaining hands-on where required across customer service activity during busy periods. You Will Have / Be Previous experience leading or managing a customer service or customer care team. Strong people management and coaching capability. A confident and approachable communication style. Comfortable managing performance and team development. Highly organised with the ability to manage multiple priorities simultaneously. Proactive, solutions-focused and adaptable within a changing environment. Creative in approach, with the confidence to bring ideas and improvements forward. Honest, collaborative and highly professional in your approach. Able to build strong relationships across departments and with stakeholders at all levels. How to Apply To hear more details about this opportunity, please email your CV to Ruth Harding - Business Partner at R13 Recruitment. If you do not hear from us within 5 working days of submitting your CV, please assume you have been unsuccessful on this occasion. For candidates applying from outside the local region, please include a brief covering note outlining your relocation plans, current location, and anticipated timeframe for moving. Applications without this information may not be considered further.
May 19, 2026
Contractor
R13 Recruitment are supporting a growing and highly recognised brand in their search for a Customer Care Team Manager to join their operations team on an initial 12-month fixed term contract. This is an exciting opportunity for an experienced people-focused leader to step into a highly visible role within a fast-paced customer-focused environment. Leading a team of Customer Service professionals, the successful candidate will be responsible for driving service standards, developing team capability and enhancing the overall customer journey. The successful individual will become an important part of the wider operational leadership team and will have genuine opportunity to influence change and improvements across the department. Monday to Friday, 8:30am - 4:30pm working hours based just outside of Thetford. The Company This well-established business has built a strong reputation in their industry alongside boasting an exceptional customer experience. With continued growth and expansion over recent years, they are now focused on evolving internal processes and enhancing operational efficiency across the customer service function. The environment is collaborative, fast-moving and people-focused, making this an excellent opportunity for someone who enjoys leading from the front while positively influencing change. Benefits 5% completion bonus upon successful completion of the contract and achievement of KPIs Access to discounted gym memberships Monthly team lunches Summer and Christmas company events Cycle to work scheme Ongoing training and professional development opportunities Leadership development support The Day to Day Leading, coaching and developing an established customer service team. Driving a positive, customer-first culture across all customer touchpoints. Acting as the escalation point for more complex customer queries and complaints. Supporting and mentoring team members through day-to-day operational challenges. Managing team performance, engagement and development planning. Overseeing inbound customer communication channels and offline workflows. Managing resource planning, rotas and workload allocation to ensure service levels are maintained. Producing reporting and insights around team performance and customer experience trends. Identifying opportunities for operational improvement and more efficient ways of working. Collaborating with wider departments including operations, marketing, warehouse and ecommerce. Supporting recruitment, onboarding and training activity within the team. Remaining hands-on where required across customer service activity during busy periods. You Will Have / Be Previous experience leading or managing a customer service or customer care team. Strong people management and coaching capability. A confident and approachable communication style. Comfortable managing performance and team development. Highly organised with the ability to manage multiple priorities simultaneously. Proactive, solutions-focused and adaptable within a changing environment. Creative in approach, with the confidence to bring ideas and improvements forward. Honest, collaborative and highly professional in your approach. Able to build strong relationships across departments and with stakeholders at all levels. How to Apply To hear more details about this opportunity, please email your CV to Ruth Harding - Business Partner at R13 Recruitment. If you do not hear from us within 5 working days of submitting your CV, please assume you have been unsuccessful on this occasion. For candidates applying from outside the local region, please include a brief covering note outlining your relocation plans, current location, and anticipated timeframe for moving. Applications without this information may not be considered further.
This Operations and Engineering Manager is a high-impact leadership position within a globally recognised engineering business at the forefront of advanced manufacture. It offers the opportunity to shape service excellence, influence commercial outcomes, and lead high-performing teams in a growing and ambitious organisation. Client Details Our client is a respected engineering business specialising in the high-end, technology. Serving a range of sophisticated manufacturing markets, they are known for their engineering excellence and innovative approach to complex technical challenges. Headquartered in Shropshire, the company also operates international sales offices globally. Description As Operations and Engineering Manager, you will lead the service, installation, and test functions, ensuring seamless delivery of work across all project streams. Reporting directly to the Engineering Director, you will take responsibility for three direct reports and a wider team of approximately 30. This is a strategically important role, combining operational leadership with customer-facing engagement. You will drive an entrepreneurial service provision, ensuring commercial longevity and delivering best-in-class support. Acting as a key point of contact for customers, you will resolve issues, foster long-term relationships, and maintain high levels of satisfaction. Internally, you will collaborate across engineering, manufacturing, and commercial teams to progress projects efficiently and effectively. Profile The successful Operations and Engineering Manager will have: A strong technical background and qualitification. Proven leadership experience in a technical environment. A demonstrable project management skill set, ideally gained in complex, technical environments. Proven leadership capability, with the ability to engage, motivate, and influence both technical teams and senior stakeholders. A strong commercial mindset, comfortable operating in front-of-customer and taking an entrepreneurial approach to service delivery. Job Offer £80-90k, directorship bonus car (/allowance) and wider package.
May 19, 2026
Full time
This Operations and Engineering Manager is a high-impact leadership position within a globally recognised engineering business at the forefront of advanced manufacture. It offers the opportunity to shape service excellence, influence commercial outcomes, and lead high-performing teams in a growing and ambitious organisation. Client Details Our client is a respected engineering business specialising in the high-end, technology. Serving a range of sophisticated manufacturing markets, they are known for their engineering excellence and innovative approach to complex technical challenges. Headquartered in Shropshire, the company also operates international sales offices globally. Description As Operations and Engineering Manager, you will lead the service, installation, and test functions, ensuring seamless delivery of work across all project streams. Reporting directly to the Engineering Director, you will take responsibility for three direct reports and a wider team of approximately 30. This is a strategically important role, combining operational leadership with customer-facing engagement. You will drive an entrepreneurial service provision, ensuring commercial longevity and delivering best-in-class support. Acting as a key point of contact for customers, you will resolve issues, foster long-term relationships, and maintain high levels of satisfaction. Internally, you will collaborate across engineering, manufacturing, and commercial teams to progress projects efficiently and effectively. Profile The successful Operations and Engineering Manager will have: A strong technical background and qualitification. Proven leadership experience in a technical environment. A demonstrable project management skill set, ideally gained in complex, technical environments. Proven leadership capability, with the ability to engage, motivate, and influence both technical teams and senior stakeholders. A strong commercial mindset, comfortable operating in front-of-customer and taking an entrepreneurial approach to service delivery. Job Offer £80-90k, directorship bonus car (/allowance) and wider package.
Are you experienced in managing warehouse systems within a highly regulated environment? Do you thrive in leading teams and ensuring system accuracy across complex supply chains? Are you ready to support one of the UK's most critical infrastructure projects? Here at GXO, we're looking for a System Manager to lead the central systems team across the contract, ensuring compliance with GXO and HPC requirements while supporting the Material Movement Manager to deliver safe, accurate, and timely material flows through the Warehouse Management System. At Hinkley Point C, we are building two new nuclear reactors that will deliver zero-carbon electricity to around six million homes. As a Tier One partner to New Nuclear Build (NNB), we provide essential warehousing and transportation services. This is a full-time permanent position. You'll be working Monday to Friday, with occasional Saturdays, 8-hour shifts between the hours of 07:00 till 18:00. However, some flexibility is required, this is logistics after all! Pay, benefits and more: We're looking to offer a salary of up to £42,000 per annum , depending on experience, and 25 days annual leave (plus bank holidays). Your benefits package includes a company sponsored pension scheme. What you'll do on a typical day: Lead and support the Systems Administrators team to deliver SLAs, KPIs, and accurate system transactions Monitor WMS and ERP activity, ensuring inventory accuracy, timely inbound/outbound processing, and data integrity Analyse operational and inventory data, producing performance reports and identifying improvement opportunities Work closely with warehouse and operations teams to resolve system issues and support daily material movements Investigate stock discrepancies and customer non-conformances, leading root cause analysis and corrective actions What you need to succeed at GXO: Proven line management experience with the ability to lead, motivate, and develop teams Strong experience working with Warehouse Management Systems in a logistics or warehousing environment A data-driven mindset with the ability to interpret trends and improve processes and performance Strong Health & Safety awareness, with experience promoting safe systems of work Professional communication skills with confidence working with customers, suppliers, and internal stakeholders We engineer faster, smarter, leaner supply chains. GXO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team - energetic, innovative people of all experience levels and talents who make GXO a great place to work. GXO is an equal opportunity employer. We celebrate, support and thrive on diversity and are committed to creating an inclusive environment for all employees. We believe that diversity and inclusion in our business is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. We are an Armed Forces friendly organisation and Disability Confident Leader as part of the Disability Confident Scheme (GIS) and actively welcome applications from people with disabilities. The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. Review GXO's candidate privacy statement
May 19, 2026
Full time
Are you experienced in managing warehouse systems within a highly regulated environment? Do you thrive in leading teams and ensuring system accuracy across complex supply chains? Are you ready to support one of the UK's most critical infrastructure projects? Here at GXO, we're looking for a System Manager to lead the central systems team across the contract, ensuring compliance with GXO and HPC requirements while supporting the Material Movement Manager to deliver safe, accurate, and timely material flows through the Warehouse Management System. At Hinkley Point C, we are building two new nuclear reactors that will deliver zero-carbon electricity to around six million homes. As a Tier One partner to New Nuclear Build (NNB), we provide essential warehousing and transportation services. This is a full-time permanent position. You'll be working Monday to Friday, with occasional Saturdays, 8-hour shifts between the hours of 07:00 till 18:00. However, some flexibility is required, this is logistics after all! Pay, benefits and more: We're looking to offer a salary of up to £42,000 per annum , depending on experience, and 25 days annual leave (plus bank holidays). Your benefits package includes a company sponsored pension scheme. What you'll do on a typical day: Lead and support the Systems Administrators team to deliver SLAs, KPIs, and accurate system transactions Monitor WMS and ERP activity, ensuring inventory accuracy, timely inbound/outbound processing, and data integrity Analyse operational and inventory data, producing performance reports and identifying improvement opportunities Work closely with warehouse and operations teams to resolve system issues and support daily material movements Investigate stock discrepancies and customer non-conformances, leading root cause analysis and corrective actions What you need to succeed at GXO: Proven line management experience with the ability to lead, motivate, and develop teams Strong experience working with Warehouse Management Systems in a logistics or warehousing environment A data-driven mindset with the ability to interpret trends and improve processes and performance Strong Health & Safety awareness, with experience promoting safe systems of work Professional communication skills with confidence working with customers, suppliers, and internal stakeholders We engineer faster, smarter, leaner supply chains. GXO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team - energetic, innovative people of all experience levels and talents who make GXO a great place to work. GXO is an equal opportunity employer. We celebrate, support and thrive on diversity and are committed to creating an inclusive environment for all employees. We believe that diversity and inclusion in our business is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. We are an Armed Forces friendly organisation and Disability Confident Leader as part of the Disability Confident Scheme (GIS) and actively welcome applications from people with disabilities. The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. Review GXO's candidate privacy statement
Associate/Associate Director, Sustainability Consultancy - IESVE , Breeam Position Summary: To jointly manage the sustainability team on a day-to-day basis, providing a quality service within the boundaries of our professional and commercial capabilities. The Associate/Associate Director should lead projects on behalf of the Sustainability group and manage delivery of the client's services to the highest of standard and on time. Responsibilities and authority: Day-to-day contact for the Location Directors, organising, and coordinating design team and client meetings discussing energy, sustainability, environmental and health & wellbeing topics. Specific focus on implementing client's Net Zero Carbon strategies, ideally leading the embodied carbon service-line. Assist the Sustainability Director to develop new business for Sustainability team by building relationships with existing and new clients, both internally and externally. Effectively manage the Sustainability team day to day, including ensuring effective forecasting, measuring of works in progress and driving office initiatives, as well as managing the Sustainability team resource. Effectively distribute project workload and liaise with technical and other support staff to ensure acceptable product delivery Act as a role model for the Sustainability Team. Attend business development events, conferences and other marketing activities. Carry out presentations to clients, take the initiative in organising and leading technical meetings. Liaise with and provide project focal point for clients and lead and/or support consultants to ensure that client interests are most effectively fulfilled Maximise staff effectiveness and improve efficiency by enhancing client relationships, improving internal systems and developing staff skills Interlink and work effectively with all others affecting or affected by your work Adopt a responsible attitude to project manage and actively undertake training and development of subordinate staff Ensure application and maintenance of all Quality System procedures Ensure documentation issued from client in respect of a project has been processed in accordance with all relevant procedures Manage multiple projects including organisation of trainee staff and project delivery to time and cost requirements Assist in the preparation of fee bids, proposals and interviews. Develop thought leadership and technical articles for industry publications. Undertake building environmental modelling, building physics, and sustainability models (energy, overheating, daylight/sunlight). Undertake preliminary concept design studies to influence building shape, form and function. Develop energy and sustainability strategies for diverse schemes. Comply with all security procedures and commercial in-confidence restrictions associated with work duties. Carry out all personal management duties including weekly recording of man-hour commitments to individual projects and reporting on a monthly basis particular project fee input information Undertake all other duties as may be required to assist in the fulfilment of the primary objectives of the Directors To ensure compliance with the IMS, by supporting the administration of the Internal Audit programme, corrective action and customer feedback registers JOB DESCRIPTION Education and Experience: Ideally a Chartered engineer or equivalent discipline, preferably Sustainable Design and Energy Experienced energy assessor able to develop, maintain and validate energy models using IES VE. Relevant accreditations (e.g. LCC, LCEA) Exposure to LCA/WLCA, Circular Economy, BREEAM, WELL, LEED etc. Knowledge and experience in implementation of planning policy sustainability requirements (including GLA requirements) Significant industry experience (typically 10 years or more), with demonstrated leadership experience (ideally 5 years). Experience of office and regional team management Specific skills, knowledge, competencies and training: Essential: Confident engaging with senior design team personnel and clients, including Developers, Owners,Investors and Occupiers. Experience in managing multiple, concurrent projects covering all aspects of sustainability in the built environment. Ability to lead from the front and by example. Excellent people skills to ensure staff engagement. Excellent communication skills Focus on quality and continuous improvement.
May 19, 2026
Full time
Associate/Associate Director, Sustainability Consultancy - IESVE , Breeam Position Summary: To jointly manage the sustainability team on a day-to-day basis, providing a quality service within the boundaries of our professional and commercial capabilities. The Associate/Associate Director should lead projects on behalf of the Sustainability group and manage delivery of the client's services to the highest of standard and on time. Responsibilities and authority: Day-to-day contact for the Location Directors, organising, and coordinating design team and client meetings discussing energy, sustainability, environmental and health & wellbeing topics. Specific focus on implementing client's Net Zero Carbon strategies, ideally leading the embodied carbon service-line. Assist the Sustainability Director to develop new business for Sustainability team by building relationships with existing and new clients, both internally and externally. Effectively manage the Sustainability team day to day, including ensuring effective forecasting, measuring of works in progress and driving office initiatives, as well as managing the Sustainability team resource. Effectively distribute project workload and liaise with technical and other support staff to ensure acceptable product delivery Act as a role model for the Sustainability Team. Attend business development events, conferences and other marketing activities. Carry out presentations to clients, take the initiative in organising and leading technical meetings. Liaise with and provide project focal point for clients and lead and/or support consultants to ensure that client interests are most effectively fulfilled Maximise staff effectiveness and improve efficiency by enhancing client relationships, improving internal systems and developing staff skills Interlink and work effectively with all others affecting or affected by your work Adopt a responsible attitude to project manage and actively undertake training and development of subordinate staff Ensure application and maintenance of all Quality System procedures Ensure documentation issued from client in respect of a project has been processed in accordance with all relevant procedures Manage multiple projects including organisation of trainee staff and project delivery to time and cost requirements Assist in the preparation of fee bids, proposals and interviews. Develop thought leadership and technical articles for industry publications. Undertake building environmental modelling, building physics, and sustainability models (energy, overheating, daylight/sunlight). Undertake preliminary concept design studies to influence building shape, form and function. Develop energy and sustainability strategies for diverse schemes. Comply with all security procedures and commercial in-confidence restrictions associated with work duties. Carry out all personal management duties including weekly recording of man-hour commitments to individual projects and reporting on a monthly basis particular project fee input information Undertake all other duties as may be required to assist in the fulfilment of the primary objectives of the Directors To ensure compliance with the IMS, by supporting the administration of the Internal Audit programme, corrective action and customer feedback registers JOB DESCRIPTION Education and Experience: Ideally a Chartered engineer or equivalent discipline, preferably Sustainable Design and Energy Experienced energy assessor able to develop, maintain and validate energy models using IES VE. Relevant accreditations (e.g. LCC, LCEA) Exposure to LCA/WLCA, Circular Economy, BREEAM, WELL, LEED etc. Knowledge and experience in implementation of planning policy sustainability requirements (including GLA requirements) Significant industry experience (typically 10 years or more), with demonstrated leadership experience (ideally 5 years). Experience of office and regional team management Specific skills, knowledge, competencies and training: Essential: Confident engaging with senior design team personnel and clients, including Developers, Owners,Investors and Occupiers. Experience in managing multiple, concurrent projects covering all aspects of sustainability in the built environment. Ability to lead from the front and by example. Excellent people skills to ensure staff engagement. Excellent communication skills Focus on quality and continuous improvement.
