Operations Manager (Retail)

About the Company

A privately owned retail group with multiple sites across North Wales is seeking an experienced Operations Manager to support day-to-day operations and ongoing business growth. The company is well-established, customer-focused, and committed to delivering high standards across all locations.

Role Overview

They are looking for a proactive and highly organised Operations Manager to oversee daily operations across several retail sites. You will ensure smooth running, operational efficiency, compliance, people management, and continuous improvement. This is a hands-on role covering operations, HR support, finance administration, supplier management, and site development.

Key Responsibilities

Operational Management

• Oversee customer service standards and respond to any issues across sites
• Maintain compliance with inspections and regulatory requirements
• Ensure strong stock management, site presentation, and general upkeep
• Coordinate site improvements including infrastructure updates, signage, maintenance planning, and new technology implementation

HR & People Support

• Issue staff communications and assist with general HR documentation
• Maintain and update employee records
• Manage holidays, scheduling, and rota planning
• Provide support to site managers on people-related matters

Finance & Administration

• Assist with payroll processing alongside administrative support
• Complete month-end tasks such as bank reconciliation and aged debtor reviews

Supplier & Pricing Management

• Monitor and compare pricing for key products and services
• Liaise with suppliers and explore alternative options
• Manage seasonal and promotional ordering across sites

Site Development & Maintenance

• Coordinate planned works and liaise with contractors
• Support inspections and equipment servicing
• Address operational issues and implement solutions

Technology & Systems

• Oversee site security and operational systems
• Manage issue logging and resolution for equipment and technology
• Review supplier invoices and service reports

Leadership & Coverage

• Provide on-site support and coverage when required
• Work collaboratively with site managers and admin teams
• Lead by example and promote high operational standards

Skills & Experience:

• Experience in multi-site operations management within retail
• Strong understanding of HR processes, scheduling, and payroll support
• Excellent organisational and communication skills
• Confident managing suppliers, contractors, and compliance requirements
• Comfortable working with technology and operational systems
• Hands-on, flexible, and proactive problem-solver
• Familiarity with health, safety, and environmental regulations
• Project management experience for site improvement initiatives