Patient Care Advisor

Customer Service Advisor (Patient Care Advisor)

Salary:£24,800 + Benefits
Location: Quorum Business Park, Newcastle upon Tyne
Hours: Full-time, 37.5 hrs (Mon Fri, 8:30am 5:00pm)
Hybrid: 50% remote after probation
Start Date: 22nd June 2026
Interviews: starting 21st May 2026

Why Join Us?

• No weekends, bank holidays, or late shifts
• Hybrid working after probation
• Up to 30 days holiday + Birthday off
• Wellness support & Employee Assistance Programme
• Performance awards & discounts (Blue Light, healthcare)
• Learning & development through Cora Academy
• Career progression opportunities
• Electric car & cycle-to-work schemes

About the Role

Be the first voice patients hear at Cora Health. As a Patient Care Advisor, you ll handle calls and emails, book appointments, and guide patients with musculoskeletal (MSK) conditions through their care journey. No healthcare experience needed just great customer service skills and a passion for helping people.

What We re Looking For

• Warm, friendly, and professional approach
• Strong customer service experience (contact centre experience a plus)
• Excellent communication and IT skills
• Flexible, positive, and empathetic attitude
• Ability to work Mon Fri, 8:30am 5:00pm

About Cora Health

We re a leading provider of community healthcare services in the UK, delivering MSK care, diagnostics, physiotherapy, pain management, mental health support, and more. Our mission: make healthcare accessible and straightforward for everyone.

Ready to make a real impact? Apply now and start your career with Cora Health!
(Please note: Candidates need to be able to attend the office in Newcastle 3 out of 5 days per week.)

Please note: Previously unsuccessful applicants within 6 months will not be considered.