397 jobs found

Service Advisor Vacancy In Helston At Volume Main Dealer! Are you an experienced Service Advisor seeking a rewarding opportunity within a reputable automotive dealership? Our client, a well-established main dealer in Helston, is looking to appoint a highly skilled Service Advisor to join their dedicated team. This role offers a competitive salary, excellent career progression prospects, and the chance to work with a recognised leader in the automotive industry. Key benefits of the Service Advisor: Basic salary of up to 33,000 per annum, with OTE earnings reaching 41,000 Monday to Friday working week, with 1 in 3 Saturdays Supportive team environment with ongoing training and development Clear career advancement pathways within the dealership Opportunity to work with a respected industry brand and enhance your professional profile Duties: Providing outstanding customer service and managing customer expectations effectively Booking vehicles in for servicing, repairs, and maintenance in a professional manner Upselling additional services and products to maximise workshop profitability Liaising with workshop technicians to ensure timely completion of work Managing all vehicle and customer documentation accurately and efficiently Building and maintaining long-term relationships with customers to foster loyalty Supporting workshop revenue growth through pro-active customer engagement Requirements: Proven experience as a Service Advisor within the motor trade, ideally within a franchise dealership Excellent communication and organisational skills Strong customer focus and a professional, friendly manner Knowledge of automotive systems and relevant dealership software Ability to work efficiently in a fast-paced environment Valid UK driving licence If you are a motivated and professional Service Advisor looking for a new challenge within a forward-thinking dealership in Helston, this is an excellent opportunity to advance your career. Contact Consultant Sam Enderby, Automotive Recruitment Specialist at Perfect Placement covering Helston and Cornwall, today to discover more about this fantastic opportunity. Our team of Automotive Recruitment Consultants all share a passion for finding our jobseekers the best jobs in the Automotive Industry. So, if you are looking to improve your career and want to hear about more Motor Trade Jobs in your local area, please contact us today.

Victim Support is seeking a committed and detail-focused Deputy Team Leader to help coordinate and maintain excellent support for witnesses within busy Court environments in Staffordshire. You will play a vital role in supporting the Team Leader, volunteers, and wider service ensuring witnesses receive timely, compassionate, and effective support throughout their justice journey. This role is full-time working 18.75 hours per week covering North Staffordshire Justice Centre & Stoke Crown Court. Are you an organised, proactive individual with a passion for supporting victims and witnesses as they navigate the justice system? Do you enjoy working collaboratively, ensuring high-quality service delivery, and supporting others to perform at their best? If you thrive in fast-paced environments, have strong communication and data-handling skills, and are motivated by service excellence, we'd love to hear from you. What We Offer At Victim Support, we are committed to supporting and developing our colleagues. Our competitive rewards and benefits package includes: Generous Annual Leave - 28 days plus Bank Holidays, with options to buy or sell leave Birthday Leave - an extra day off to celebrate your birthday Pension Plan - 5% employer contribution Enhanced Allowances - enhanced sick, maternity and paternity pay Exclusive Discounts - high street, holidays, gyms, entertainment, and more Financial Wellbeing Support - access to salary deducted finance and guidance Wellbeing Resources - employee assistance programme and wellbeing support EDI Networks - opportunities to engage in colleague groups promoting equity and inclusion Sustainable Travel Schemes - Cycle to Work and season ticket loans Career Development - comprehensive training and ongoing development opportunities About the Role As the Deputy Team Leader - Witness Service (Court-Based), you will support the delivery of a high quality, safe, and consistent service for all witnesses attending court. You will: Support daily case allocations to ensure witnesses receive timely needs and risk assessments, support, and referrals. Conduct case management system audits, ensuring accuracy, compliance, and high-quality reporting. Collate and analyse performance data, contributing to KPI monitoring and quality assurance. Support rota planning to maintain appropriate resource coverage across the court cluster. Assist with volunteer accreditation, training, performance tracking, and continuous improvement. Input, update, and report on witness information, ensuring comprehensive assessments and referrals. Promote effective communication within the team, coordinating meetings and sharing learning. Build and maintain relationships with statutory, voluntary, and community partners. Deputise for the Team Leader when required, ensuring service standards and targets are met. Contribute to a trauma-informed, person-centred approach that prioritises dignity, safety, and inclusion. This role requires strong attention to detail, confidence using digital systems, and the ability to manage competing demands while supporting a high-performing team. You will have An understanding of the criminal justice system and the impact of crime on victims and witnesses. Experience working in challenging environments with a focus on customer experience and service excellence. Strong communication, negotiation, and advisory skills-both written and verbal. The ability to prioritise work with minimal supervision and manage conflicting demands. Experience processing, analysing, and reporting information from multiple sources. Competence in using IT systems including Microsoft Office and case management systems. A commitment to safeguarding, confidentiality, equality, diversity, and inclusion. Additional Information The role may involve exposure to emotionally demanding situations and requires resilience. Travel across the Court cluster may be required. Occasional evening or weekend work may be necessary. An Enhanced DBS check will be required. About the Witness Service The Witness Service provides free, independent support to any witness giving evidence in criminal courts in England and Wales - both for the prosecution and the defence. Our trained staff and volunteers help people understand what to expect before, during and after a trial, and offer practical and emotional support every step of the way, so witnesses can give their best evidence. The Witness Service also supports bereaved family members, friends and family who are accompanying witnesses in court. This is an exceptional opportunity to help us ensure a smooth transition and shape a high-quality, high-impact and trauma-informed service - so every witness feels informed, supported and more confident in court. About Us Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences. Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required. At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities. As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process. How to apply To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria. We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.

Financial Crime Officer - 2nd Line A Financial Crime Officer is required for a very well-established, highly regarded wealth management firm in London, sitting within the 2nd line and reporting into the MLRO. This is an advisory-focused role within a lean team, where you'll be expected to operate with a good level of autonomy and act as a key escalation point across the business . The firm has a strong reputation in the market, a stable platform, and a collaborative culture where Compliance has real visibility and influence. The role centres around handling financial crime escalations , particularly from the front line, covering a mix of transactional, client, and jurisdictional queries. Typical responsibilities include: Acting as an escalation point for non-standard or higher-risk scenarios (e.g. third-party payments, unusual transaction activity) Responding to advisory queries from the business and providing clear, practical guidance Supporting on sanctions-related queries and screening alerts Investigating alerts across transaction monitoring and screening Alongside this, there is a strong focus on risk assessment work , including understanding how risks are identified and how effective controls are across the business. This will involve: Assessing threats and control effectiveness Using outputs from monitoring, audit, and the wider business to form a view Contributing to discussions around fraud trends, typologies, and thematic risks You'll also have exposure to MI and reporting, but this is not a production-heavy role. Instead, you'll be: Pulling together MI packs for committees Interpreting data and using it to support decision-making and challenge Gaining visibility with senior stakeholders through your input The role offers broad exposure across financial crime, including: Financial Crime advisory Sanctions Fraud / tax evasion Anti-Bribery & Corruption The client is looking for someone currently operating in a 2nd line Financial Crime role , with strong experience in escalations and advisory work . You'll need to be comfortable making decisions, working in grey areas, and engaging confidently with stakeholders across the business. Applicants must be located and eligible to work in the UK without sponsorship. Please note, should feedback not be received within 28 days, unfortunately your application has been unsuccessful. In applying for this role, you may be registered on our database so we can contact you about suitable opportunities in future. Your data will be managed in accordance with our Privacy Policy, which can be found on our website. If you would like this job advertisement in an alternative format, please contact MERJE directly.

Service Advisor vacancy! We are recruiting for a reputable automotive dealership in Farnham seeking an experienced Service Advisor. This is an excellent opportunity for skilled professionals to join a dynamic team, offering competitive pay, career growth, and a supportive working environment. Our client values automotive expertise and exceptional customer service, making the Service Advisor role ideal for candidates committed to delivering high standards. Benefits of the Service Advisor: Competitive basic salary up to 32,000, dependent on experience On-target earnings of approximately 36,000 including performance-based bonuses Fixed working hours from 8:00 am to 5:30 pm, Monday to Friday, with weekends off Monthly bonus of 200 plus additional incentives of 30 per service plan sold Average monthly bonus of around 400, depending on customer volume 21 days holiday plus bank holidays Opportunities for career progression within a well-established dealership Engagement with renowned brands including Citroen, DS, Fiat, Abarth, with future plans to include Peugeot and Vauxhall Duties: Book and manage vehicle servicing appointments efficiently and accurately Understand customer requirements and communicate repair estimates clearly Upsell additional services and products to maximise workshop revenue Act as the liaison between customers and the workshop team to ensure smooth service delivery Submit warranty invoicing and obtain necessary approvals Maintain detailed records of customer interactions, service histories, and vehicle information Deliver excellent customer service, fostering loyalty and satisfaction Promote additional dealership services to maximise customer retention Assist with workshop flow and prioritisation tasks Requirements: Proven experience as a Service Advisor within the automotive industry Strong communication, interpersonal, and organisational skills Ability to handle a high-volume customer environment (15-20 customers daily) Sound knowledge of automotive servicing and workshop processes Full UK driving licence Professional attitude with attention to detail and reliability If this Service Advisor position aligns with your skills and career ambitions, take the next step in your automotive career today. Contact Darwin Manship, Automotive Recruitment Specialist at Perfect Placement covering Farnham and Surrey today to discover more about this fantastic opportunity. Our team of Automotive recruitment specialists are dedicated to finding the perfect match for both job seekers and employers in the motor trade. Don't settle for just any Motor Trade job, let us help you find the one to take the first step towards your dream Motor Trade career.

Job: Temporary Service Advisor Location: Guildford Start: Tuesday 16th June to Tuesday 30th June Hours: Monday to Friday, 8:00am to 5:30pm Rate: 13 per hour Overview We are currently seeking a customer focused Service Advisor for a short term temporary assignment supporting a busy After sales department within a professional automotive environment. This is an excellent opportunity for someone who can quickly integrate into a team and provide hands on support during a peak period. Role Overview As a Temporary Service Advisor, you will act as the main point of contact for customers, helping to ensure a smooth, efficient and professional service experience. You will support the After sales team by managing bookings, handling enquiries and keeping customers fully updated throughout the process. Key Responsibilities Greet customers in a friendly and professional manner and book in vehicles Explain required work and obtain customer authorisation Liaise with technicians and provide clear updates to customers Handle incoming calls and customer enquiries efficiently Support with invoicing and general administrative tasks Maintain accurate records using systems such as Kerridge Ensure the front desk remains welcoming and organised Key Skills and Experience Previous customer facing experience is essential, Service Advisor experience desirable Strong communication and organisational skills Confident managing both telephone and face to face interactions Friendly, professional and approachable manner Ability to work calmly and efficiently in a busy environment Experience within a car dealership or showroom is beneficial Previous experience within the motor industry is essential for this role Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

We are recruiting on behalf of a reputable automotive dealership for the position of Service Advisor. This role offers an excellent opportunity for experienced individuals seeking to further their career within a well-established business committed to delivering outstanding customer service. Benefits: Competitive salary up to 32,000 per annum Monday to Friday working hours, with Saturday rota Standard working hours promoting a healthy work-life balance Ongoing training and professional development Supportive and friendly team environment Opportunities for career progression within a respected dealership Stable employment in a thriving business Duties of a Service Advisor: Greeting customers and understanding their vehicle service requirements Managing customer bookings and scheduling repairs efficiently Ensuring clear communication between customers and the workshop team Providing professional advice on vehicle maintenance and repairs Upselling additional services during customer interactions where appropriate Maintaining accurate records of customer interactions and transactions Supporting the workshop team with effective customer service delivery Requirements of a Service Advisor: Proven experience as a Service Advisor within the motor trade Excellent customer service and communication skills Ability to manage multiple tasks effectively in a busy environment Sound knowledge of automotive services and repairs Professional attitude and commitment to delivering high-quality service Our client is eager to speak with motivated Service Advisors who are passionate about providing top-tier customer care. This is an ideal opportunity for a driven individual looking to enhance their automotive career. Contact James Gilchrist, Automotive Recruitment Specialist at Perfect Placement covering Chelmsford and Essex, today to discover more about this fantastic Service Advisor opportunity. Our team of Automotive Recruitment Consultants all share a passion for finding our jobseekers the best jobs in the automotive industry. So, if you are looking to improve your career and want to hear about more motor trade jobs in your local area, please contact us today.

Bristol City Centre Location 27,000 Brook Street are currently recruiting on behalf of our automotive client for a Service Advisor to join their busy and customer-focused team in Bristol. This is a fantastic opportunity for someone with strong customer service experience who enjoys working in a fast-paced environment and takes pride in delivering an exceptional customer experience. About the Role As a Service Advisor, you will be the first point of contact for customers requiring vehicle servicing and repairs. You'll play a key role in ensuring a smooth customer journey from initial enquiry through to completion, providing clear communication and outstanding service at every stage. Key Responsibilities Acting as the main point of contact for customers, delivering a friendly and professional service Managing vehicle bookings for servicing, maintenance, and repairs Liaising with the workshop team to ensure efficient workflow and timely updates Clearly explaining any work required, providing transparent advice and solutions Preparing and managing job cards, invoices, and related administrative tasks Maintaining accurate customer and vehicle records Identifying opportunities to recommend additional services where appropriate Ensuring a high standard of organisation and attention to detail across all tasks What We're Looking For Previous experience in a customer service or automotive environment (Service Advisor experience desirable) Excellent communication skills with the ability to explain technical information clearly Strong organisational skills and the ability to multitask in a busy setting Confident using IT systems and digital tools A proactive and customer-focused approach High attention to detail and accuracy Full UK driving licence (essential) Working Hours Monday to Friday: 8:00am - 6:00pm (1-hour lunch) Saturdays on a rota: 8:30am - 2:30pm What's in it for You? Competitive salary of 27,000 22 days annual leave plus bank holidays (increasing with service) Company pension scheme Employee discount and benefits schemes Wellbeing support services Health-related benefits including eye care and seasonal vaccinations Additional Information You must have the right to work in the UK Driving licence checks will be carried out as part of the recruitment process If you're passionate about delivering excellent customer service and want to be part of a supportive and dynamic team, we'd love to hear from you. If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.

National Head of Branch Network Wills & LPAs 10 Branches c.55 FTE Salary Negotiable + Bonus Scheme Permanent SF Partners are working exclusively with a high-growth legal services business specialising in Wills, LPAs, Probate and Estate Planning to recruit a National Head of Branch Network. This is a senior national leadership role responsible for leading a 10-branch network (c.55 FTE), including 8 Branch Managers and 35+ Legal Advisors. The function sits at the heart of the organisation's revenue engine, with full accountability for branch performance, conversion, customer outcomes, and operational delivery. Reporting into the Operations Director / COO, this role replaces a previous regional structure and creates a single point of ownership for the entire branch network. The successful candidate will be responsible for driving commercial performance, embedding operational discipline, and building a high-performing leadership layer across all sites. The Opportunity This is a high-impact leadership role combining commercial ownership, multi-site operational management, and people leadership at scale. The National Head of Branch Network will be responsible for building a consistent, high-performing branch model that delivers strong conversion from appointment to instruction, excellent customer outcomes, and efficient cost-to-serve across all locations. This is a field-based role requiring a highly visible leader who spends significant time in branches, coaching managers, solving operational issues, and driving performance through direct engagement. Key Responsibilities Commercial Performance & Network Leadership Own the performance of the national branch network across revenue, conversion, customer satisfaction, and cost-to-serve Deliver and manage branch-level scorecards aligned to commercial and quality outcomes Drive key commercial levers including appointment-to-instruction conversion, advisor productivity, and cross-sell performance Report monthly performance against EBITDA and network KPIs to the COO and executive team Leadership of Branch Managers Lead, coach, and develop 8 Branch Managers as accountable site leaders Recruit and onboard missing Branch Managers as a priority deliverable Establish a structured performance cadence including 1:1s, monthly reviews, and quarterly talent planning Build a strong leadership pipeline and succession plan across the branch network Set clear expectations for performance, standards, and accountability Operating Model & Customer Experience Define and embed a consistent branch operating model across all sites Oversee customer journey standards, appointment handling, and service delivery Maintain the balance between branch-based and home appointments Drive local market performance and support branch-level growth initiatives Ensure high-quality customer experience and compliance with regulatory standards Capacity Planning & Call Centre Partnership Work in close partnership with the Head of Lead Generation Call Centre Co-own the "Booked : Instruct" metric across the organisation Align appointment demand with advisor capacity across all branches Participate in weekly forecasting and capacity planning reviews Ensure efficient scheduling and utilisation of Legal Advisor capacity Estate, Growth & Operational Development Own branch estate strategy including openings, closures, relocations, and acquisitions Support the launch and performance of flagship and new sites (including Manchester) Oversee integration of acquired will-banks and customer portfolios Work with Property, Finance, and Operations teams on expansion strategy Drive continuous improvement across the operating model Compliance & Governance Partnership Operate within the regulatory framework set by Supervision, Compliance, and Complaints teams Ensure consistent adherence to data protection, safeguarding, and regulatory standards Embed compliance as part of day-to-day branch performance and leadership behaviour Maintain high standards of audit readiness and operational discipline About You We are keen to speak with candidates who have: Proven experience leading a multi-site branch or regional network (ideally 8+ locations) Strong track record of managing managers and leading through a leadership layer Commercially driven mindset with clear P&L or EBITDA accountability Experience delivering sales or conversion growth across a distributed network Strong coaching and leadership capability with a focus on performance improvement Experience in regulated, customer-facing environments such as legal services, financial services, insurance, funeral planning, or similar sectors Willingness to be highly field-based and spend significant time in branches Package Salary: Negotiable Performance-related bonus scheme (EBITDA and balanced scorecard based) Indicative OTE available subject to structure Senior national leadership role with strategic influence Field-based position (UK-wide, HQ Derby) Apply For a confidential discussion regarding this opportunity, please contact SF Partners directly.

Customer Service Advisor Coleshill Full-Time Free Parking Are you an experienced Customer Service Advisor looking for your next opportunity? We are currently recruiting on behalf of a leading international logistics provider based in Coleshill. This is an excellent opportunity to join a well-established business that genuinely invests in its people, offering long-term career prospects, a supportive team environment, and excellent employee benefits. The Role As a Customer Service Advisor, you will be responsible for delivering outstanding customer service while handling a high volume of inbound enquiries. Duties will include: Managing inbound customer calls relating to orders, stock availability, deliveries, and account queries Resolving customer complaints and providing effective solutions Updating and maintaining customer records using internal CRM systems Working with Microsoft Excel to manage and update customer information Delivering a professional and positive customer experience at all times About You To be successful in this role, you will have: Previous customer service experience, ideally within a contact centre, logistics, retail, or office-based environment Excellent communication and interpersonal skills Good IT skills, including Microsoft Office and data entry systems Strong attention to detail and problem-solving abilities A positive, enthusiastic, and customer-focused approach A full UK driving licence and access to your own vehicle, as the site is not easily accessible by public transport Hours & Pay Monday to Friday 7.5-hour shifts between 7:00am and 6:00pm 12.74 per hour, increasing to 12.87 per hour after 12 weeks Benefits 30 days annual leave (pro rata) Free on-site parking Employee recognition schemes and monthly incentives Modern office environment with excellent facilities Regular social events, competitions, and team engagement activities No working on Christmas Day, Boxing Day, or New Year's Day If you're passionate about delivering excellent customer service and are looking for a long-term opportunity with a reputable employer, we'd love to hear from you. Submit your application today or get in touch with Gabriele Strazdauskaite on (phone number removed) or (url removed)!

Our client operates the city's waterfront event campus the interconnected M&S Bank Arena and Exhibition Centre Liverpool as well as ticketing agency Ticket Quarter and the Pullman Liverpool Hotel. Playing a leading role in shining a spotlight on Liverpool, they have successfully staged a wide array of national and international events, from shows and conventions, business gatherings to exhibitions, developing their offer over the last decade to that of a world-class provider of venue and event services. They are currently looking for a proactive and experienced Guest Experience Advisor to join their team and play a key role in delivering exceptional service to their visitors, clients, exhibitors, and internal teams. You'll be the friendly face of their venues, helping to ensure every guest receives a warm welcome and a memorable experience. Company Benefits Our client is an award-winning, world-class venue where their people are at the heart of everything that they do. Recognition and reward are of huge importance to them, and just some of the benefits staff can enjoy include: An enhanced holiday scheme which increases with length of service. An excellent pension scheme is available. Access to a premium health care policy, which includes an employee assistant line, contributions towards a wide range of medical costs, such as dental and optical and staff discounts. Enhanced maternity, paternity and adoption leave schemes. An excellent occupational sick pay scheme. Free onsite parking right in the heart of the city centre. Employee Reward Platform. A dedicated wellbeing strategy to support staff when at work. 25 Qualified Mental Health First Aiders on site. Our client is a place where you can truly make a difference. Some of the wonderful things they achieved / continue to work towards: Disability Confident Employer Sunflower Friendly Business Member of the Fair Employment Charter Real Living Wage employer Social value impact plan last year they contributed over £6.4m Green Meeting s Gold Standard Sustainability Strategy Positively influencing biodiversity in the grounds of their campus, they have 3 beehives Carbon Neutral Campus Accessibility Strategy AccessAble Guide About the Role As a Guest Experience Advisor, you'll be based across our client s Guest Experience and Business Centre desks, acting as a central point of contact for a wide range of queries and needs. From assisting with internal meetings to promoting exhibitor services, your role will be pivotal in upholding their five-star standards. Main duties of this role include: Provide a warm, professional welcome to all visitors across their venues. Co-ordinate internal meetings and ensure they are delivered to a 5 standard. Ensuring all visitors have the correct accreditation for site access. Create schedules and manage bespoke digital content for internal meetings, on a daily basis. Actively promote and upsell their Exhibitor services , maximising revenue opportunities and facilitating the client and exhibitor invoicing process. The ideal candidate will have experience in the events or hospitality sector, or a strong background in customer service. Experience coordinating and supporting internal meetings would also be desirable. They re looking for someone who: Has enthusiasm and a passion for the events industry. Is highly organised and adaptable, with great attention to detail. Brings a collaborative spirit and thrives in a team environment. Communicates with honesty and professionalism. Embraces opportunities for personal and professional growth. Treats everyone with respect and helps create an inclusive and welcoming atmosphere. Finds joy in delivering exceptional service to every guest. In addition to the above, the candidate will need to be enthusiastic, like minded and complement our client s experienced and talented team. If you have drive, passion, ambition and wish to play a part in their continuing success story this could be just the job for you. If you are a hardworking and committed professional ready to contribute to their continued success, they d love to hear from you. Join our client and be part of something extraordinary. Please note, they may close this vacancy before the stated closing date if they receive sufficient applications for the position. Therefore, if you are interested in this position, please submit your application form as soon as possible. Closing Date: Monday, 15 June 2026 Interview Date: W/C 22 June 2026 Equality, Diversity and Inclusion Our client knows the value of having a diverse and representative team across their organisation. They promote equal opportunities and are committed to having an inclusive work force where everybody feels respected, are treated fairly and diversity is celebrated. As such they strongly encourage and welcome applications from suitably qualified candidates from all members of the community regardless of age, disability, gender reassignment, marriage and civil partnership, race, religion, belief or sexual orientation.

Scheduling Assistant Temporary to Permanent Swindon Monday to Friday 37.5 hours a week As Scheduling Assistant and first point of contact for both internal and external enquires, you will co-ordinate, plan and monitor the workload of our clients professional field based staff to ensure an efficient flow in line with company standards and targets. Principle Accountabilities Skills, Knowledge & Experience Loyal and committed to the company Previous experience within a similar role Exceptional eye for detail with an inquisitive approach to your work. Very organised approach with the ability to multi-task using multiple bespoke systems. Strong time management skills Ability to work and problem solve independently and manage deadlines when required. Confident about working in a role where your actions directly influence others Excellent communication skills Strong desire to succeed, in an environment where success is celebrated and the need to be happy is recognised By applying for this role you give permission for Purely Recruitment to submit your personal information contained within your CV or any other relevant information provided in order for the prospective employer to review your application for the specific role applied for. Purely recruitment will not submit or use your personal information for any other purposes other than for searching for alternative employment

Head of Lead Generation Call Centre Derby - Office Based Salary Negotiable + Bonus Scheme Permanent SF Partners are working exclusively with a fast-growing legal services business specialising in Wills, LPAs, Probate and Estate Planning to recruit a Head of Lead Generation Call Centre. This is a senior leadership role responsible for a 35-person outbound contact centre that drives appointments into the firm's branch network. The function works warm, high-intent data sets including existing clients and acquired will-bank customers, making this a high-volume but quality-led outbound environment. Reporting into the COO, the successful candidate will own the performance, strategy, and leadership of the entire lead generation operation, with accountability for conversion, productivity, data quality, and customer engagement outcomes. The Opportunity This is a key operational and commercial leadership role within the business, sitting at the heart of the growth engine. The successful candidate will be responsible for ensuring the contact centre consistently converts high-quality leads into booked and attended appointments, while improving efficiency, reducing attrition, and strengthening overall team performance. This role requires a visible, hands-on leader who is confident operating on the sales floor, coaching teams directly, and driving performance through data-led decision making. Key Responsibilities Commercial Performance & Sales Leadership Lead a 35-person outbound contact centre operation including Managers and Team Leaders Own core KPIs including contact rates, appointments booked, booked-to-sat ratio, and cost per acquisition Drive daily performance across the sales floor through coaching, feedback, and live management Analyse performance data and implement immediate improvements where required Embed a high-performance, compliant, and customer-focused sales culture Lead Strategy & Data Ownership Own the end-to-end outbound lead strategy across all customer and will-bank data sets Define call prioritisation, segmentation, and campaign sequencing Lead data cleansing initiatives to improve contactability and conversion rates Monitor and report on lead quality metrics and pipeline performance Continuously improve data integrity and campaign effectiveness Capacity Planning & Operational Alignment Work closely with the wider branch network to align appointment flow with advisor capacity Forecast demand and manage outbound capacity planning across teams and shifts Ensure efficient use of dialler systems, workforce planning tools, and resource allocation Balance supply and demand to optimise booked and attended appointment volumes Leadership & Team Development Lead, coach, and develop the Call Centre Manager and Team Leaders Build strong progression pathways across the contact centre structure Reduce attrition and sickness through improved engagement and leadership visibility Manage performance consistently, fairly, and proactively Create a strong culture of accountability, ownership, and development About You We are keen to speak with candidates who have: Proven experience leading a high-volume outbound contact centre (30+ FTE) Strong track record of delivering against sales and performance KPIs Hands-on leadership style with experience coaching teams and managers Strong commercial and analytical capability with a data-led mindset Experience improving conversion rates, contactability, or operational efficiency Background in regulated, sales-led, or high-volume environments (legal, financial services, insurance, utilities, telecoms etc.) advantageous Strong understanding of CRM, dialler systems, and workforce planning tools Package Salary: Negotiable Performance-related bonus scheme OTE available subject to performance Career progression within a growing and evolving business Office-based role in Derby HQ Senior leadership visibility and influence across the organisation Apply for a confidential discussion regarding this opportunity, please contact SF Partners directly.

Salesforce Marketing Deployment Manager - 12 months - onsite - London - £455 The successful candidate will act as the primary SFMC delivery resource, responsible for scaling the engagement by building and optimising customer journeys, driving personalisation at scale, and providing a clear execution and strategy roadmap. This role operates at the intersection of campaign operations, marketing technology, and client advisory - requiring someone who can equally command a technical delivery conversation and a strategy session. Required Skills & Experience Core SFMC Expertise Minimum 4+ years of hands-on Salesforce Marketing Cloud implementation and campaign deployment experience. Proficiency in Journey Builder, Email Studio, Automation Studio, Content Builder, and Contact Builder. Strong AMPscript and/or SSJS Scripting capability for dynamic content and personalisation logic. Experience with SQL in SFMC for data segmentation, data extension population, and reporting queries. Familiarity with Einstein AI tools and Marketing Cloud Intelligence (Datorama) is advantageous. Campaign & Delivery Management Proven track record of managing full campaign life cycle - from brief through to live deployment and post-campaign analysis. Experience building and maintaining delivery roadmaps in agile/sprint-based delivery environments. Strong QA discipline & release sign-off processes. Familiarity with email deliverability principles: IP warming, sender reputation management, bounce and suppression handling. Communication & Stakeholder Management Exceptional verbal and written communication skills - able to operate confidently at C-suite/Director level. Demonstrated ability to translate complex technical concepts into clear business language for non-technical audiences. Experience presenting to and influencing senior client stakeholders in a consulting or agency environment. Ability to manage competing priorities across multiple stakeholder groups while maintaining delivery momentum. Desirable Qualifications & Certifications Salesforce Marketing Cloud Email Specialist certification (basic). Salesforce Marketing Cloud Consultant certification (preferred). Additional Salesforce certifications (eg Marketing Cloud Developer, Pardot) are advantageous. Familiarity with GDPR, PECR, and email compliance obligations in a regulated industry context. Success Profile The ideal candidate is a confident, commercially aware SFMC specialist who thrives in client-facing environments. They bring equal measures of technical credibility and strategic thinking - able to roll up their sleeves to build a journey in SFMC in the morning and present a roadmap recommendation to a client director in the afternoon. They are proactive communicators who don't wait to be asked - they surface risks early, bring solutions not just problems, and build genuine trust with client stakeholders. They see their role not just as a deployment resource, but as a strategic partner helping the client mature their use of SFMC over time. Key Responsibilities 1. Customer Journey Build & Expansion Design, build, and deploy multi-step customer journeys in SFMC Journey Builder. Translate client business requirements into scalable, reusable journeys that can be deployed across multiple customer segments. Configure and maintain journey entry sources including Data Extensions, Salesforce CRM entry events. Proactively identify opportunities to build net-new journeys that address gaps in the current customer life cycle coverage. 2. Personalisation & Dynamic Content Strategy Develop and implement advanced personalisation strategies using AMPscript, dynamic content rules, and preference-driven segmentation within SFMC. Leverage data from Salesforce CRM, external data extensions, and Marketing Cloud Connect to create hyper-relevant, 1:1 customer communication. Collaborate with the client's data and analytics teams to identify propensity signals that can power journey personalisation. Ensure personalisation strategies are aligned with compliance requirements (GDPR/PECR) and consent management frameworks. 3. Execution & Strategy Roadmap Work directly with client stakeholders to define execution roadmap for SFMC campaign delivery and capability development. Bridge the gap between strategic marketing ambitions and technical delivery realities - translating vision into actionable sprint-level deliverables. Present roadmap progress, risks, and recommendations to senior client stakeholders in regular governance forums and executive briefings. Proactively manage dependencies across campaign operations, data engineering, and CRM teams to ensure unblocked delivery. Champion SFMC platform best practices across email design, data management, journey architecture, deliverability, and compliance. Conduct regular health-checks of the SFMC instance and produce actionable recommendations covering data extension governance, contact model hygiene, and suppression management. Define and document campaign deployment standards, naming conventions, and QA checklists to be adopted across the engagement team. Guide the client on emerging SFMC features, upcoming platform roadmap changes, and their strategic relevance to the programme. Act as a centre-of-excellence resource - upskilling client-side marketing operations staff through knowledge transfer, documentation, and hands-on coaching. 5. Client Stakeholder Engagement Serve as the primary day-to-day point of contact for client marketing operations, digital, and technology stakeholders. Produce clear, concise status reports, delivery plans, and strategic briefing documents tailored to different audience levels. Build trusted, long-term relationships with client stakeholders - positioning Cognizant as a strategic partner, not just a delivery vendor. Manage and communicate scope, timelines, and change requests proactively to avoid delivery risk and stakeholder misalignment.

Scheduling Assistant Temporary to Permanent Swindon Monday to Friday 37.5 hours a week As Scheduling Assistant and first point of contact for both internal and external enquires, you will co-ordinate, plan and monitor the workload of our clients professional field based staff to ensure an efficient flow in line with company standards and targets. Principle Accountabilities Skills, Knowledge & Experience Loyal and committed to the company Previous experience within a similar role Exceptional eye for detail with an inquisitive approach to your work. Very organised approach with the ability to multi-task using multiple bespoke systems. Strong time management skills Ability to work and problem solve independently and manage deadlines when required. Confident about working in a role where your actions directly influence others Excellent communication skills Strong desire to succeed, in an environment where success is celebrated and the need to be happy is recognised By applying for this role you give permission for Purely Recruitment to submit your personal information contained within your CV or any other relevant information provided in order for the prospective employer to review your application for the specific role applied for. Purely recruitment will not submit or use your personal information for any other purposes other than for searching for alternative employment

Full time, 37 Hours per week This role sits within our Contact Centre team, with initial induction training taking place in Devizes for the first 4-6 weeks. Hybrid working is then available. As training will take place in Devizes, candidates need to live in a sensible commuting distance to Devizes. What candidates will be doing - As the first point of contact for our 90,000 customers, they will be the voice of Aster, providing telephone support in an empathetic and professional manner. They will: Resolve customer queries and find practical solutions Book appointments and support customers with self-service options Take ownership of customer cases from start to finish Deliver a positive experience, even in challenging situations Use judgement, empathy, and problem-solving skills to make things happen Some of our customers may be experiencing difficult circumstances, so the ability to listen, understand, and provide support will be invaluable. What skills do you need? Experience in a customer service environment and be confident handling customer enquiries. They will be - A confident communicator and great listener Calm under pressure and resilient Empathetic and customer-focused Comfortable managing a high volume of customer interactions Skilled at multitasking across multiple systems Confident in using IT systems, including Microsoft Office applications Motivated to take ownership and find solutions Someone that performs well in a hybrid environment

Customer Services - nights Rawtenstall 4 on 4 off - 5PM - Midnight DBS required £13.19 per hour About the Role We're currently recruiting a Night Customer Service Advisor to support one of our clients based in Rawtenstall. This role is based on a small, friendly contact centre and involves taking inbound calls from customers who require immediate support-often in urgent or potentially life-threatening situations. Our client provides critical assistance to a wide range of individuals, many of whom rely on swift and compassionate responses during times of crisis. What You'll Be Doing As a Night Customer Service Advisor, you'll be the first point of contact, answering calls promptly-ideally within three rings. Using a structured script, you'll assess the urgency of each situation and provide calm, clear guidance to the caller. You could be responding to situations such as: A triggered fire alarm requiring you to contact emergency services A caller who has experienced a fall and activated an emergency device Each call will vary, but your role remains the same: to listen, assess, and take appropriate action with empathy and professionalism. Key responsibilities include: Handle sensitive and emotionally charged calls from elderly or vulnerable individuals Remain calm and composed under pressure Use the client's Technology Enabled Care (TEC) system to identify issues and provide outstanding service Tailor your communication style to each caller's needs Collaborate with various internal stakeholders to support service delivery Accurately record details and actions taken during and after each call What We're Looking For We're seeking compassionate, reliable individuals who thrive in high-pressure situations and can communicate with clarity and empathy over the phone. Essential Skills & Requirements: Calm and empathetic telephone manner Excellent communication and listening skills Basic computer literacy and accurate data entry Resilience and professionalism in urgent or emotional situations Ability to manage time and workload independently Comfortable working across multiple systems Standard DBS check required If you would like any further details please forward your CV for consideration, Mpeople are a recruitment business acting on behalf of our clients. If you do not receive a response within 5 days please presume you have been unsuccessful on this occasion.

Overview The Role: Our Customer Solutions Centre Advisors are the face of Solus and work closely with Aviva, demonstrating our values and work principles. You will be the first point of contact for customers over the telephone helping them get back to normal during a potentially difficult time. With the training provided you will be able to carry out a basic diagnosis on a vehicle and provide the best repair solution for each and every customer. The team work together to create a supportive and collaborative environment, which focuses on the customer and what matters to them. Our Customer Solutions Centre Advisors identify opportunities to promote customer satisfaction and help embed customer focused culture both in our customer contact centre in Warrington and around our 25 UK sites. No two customers are the same and our focus on 'getting people back to normal' is at the heart of what we do. Opportunities and progression available for those displaying the right capabilities and behaviours. We empower our people to go above and beyond in order to make the right decisions, delivering the best outcomes to our customers. Qualifications Who are Solus? Solus, who are owned by Aviva, are one of the UK leaders in vehicle repairs, returning cars to the road in just 11 days on average and a 4.6/5 star customer rating. With an award-winning apprenticeship programme and winners of other recognised industry awards Solus are proud to be shaping the future of vehicle repair. Why Join Solus? We have so much to offer when it comes to being a Solus colleague: Competitive salary based on location, skills, experience, and qualifications. Bonus opportunity tied to your performance and the overall success of Solus. Company pension scheme with employer contributions. 33 days' holiday (including bank holidays), with the option to buy or sell up to 5 days. Save money with up to 40% discount on Aviva products and other retailer discounts. Share in Aviva's success through the Aviva Save As You Earn scheme. Supportive policies including parental and carer's leave. Wellbeing focus with tools like Group Income Protection and 24/7 GP access. At Solus, we value inclusivity and welcome all applicants. If you're excited but don't tick every box, we encourage you to apply-your unique skills might be just what we need. We guarantee an interview for disabled applicants meeting the minimum criteria-just email us after applying to let us know. Ready to join us? Apply online today, and our team will be in touch within 14 days.

Are you looking for a temporary Customer Services Advisor job in the Malton area where you can use your confident telephone manner, customer service skills and attention to detail? Would you like to work for a well-established business where you will be speaking to existing and previous customers, helping to gather feedback, update records and identify future opportunities? We are recruiting for a temporary Customer Services Advisor to join a successful business in the Malton area. This role would suit someone who enjoys speaking to customers over the telephone, can build rapport quickly and is happy working through outbound calls in a professional and friendly way. The role has become available to support the business with a busy project, contacting customers to follow up on lapsed leads, complete surveys and make sure customer information is accurate and up to date. What the Temporary Customer Services Advisor job involves You will be making outbound calls to customers, speaking to them about previous enquiries, gathering feedback and updating the internal system accurately. Your responsibilities will include: Making outbound calls to existing and previous customers Following up on lapsed leads and previous enquiries Completing customer surveys and gathering useful feedback Updating customer records accurately on the system Identifying potential opportunities for the team to follow up Providing a professional, helpful and friendly customer experience Supporting the wider team with general administration where required This is a varied temporary Customer Services Executive role where communication, accuracy and a positive attitude will be key. You will be representing the business when speaking to customers, so a professional telephone manner and the ability to build trust quickly will be important. Skills required We would be keen to speak with individuals who have previous experience within customer service, sales support, telesales, call handling or administration. A confident and professional telephone manner Strong communication and listening skills Good attention to detail Accurate data entry and administration skills A proactive and organised approach to work The ability to build rapport with customers quickly Confidence making outbound calls as part of your day-to-day role Good IT skills and the ability to update systems accurately Other information This is a temporary role based in the Malton area, working for a well-established and supportive business. Monday to Friday with car parking available Due to the location, your own transport is essential This vacancy is being advertised through KD Recruitment Limited who are operating as an Employment Business. Due to the volume of applications we receive, if you have not heard from us within 2 weeks, please assume you have not been short listed for this particular role. KD Recruitment Limited is committed to a policy of equal opportunities in relation to job applications and we are also committed to protecting your personal data. If you would like to read our privacy policy, please go to our website where you will find all the information you need to know about how we will use and process your personal data. You can also follow us on Facebook, Instagram, X, and LinkedIn for up to date jobs and other helpful information.

Customer Service Advisor Salary: 13.45 per hour (Living Wage Employer) Location: Capgemini, Manchester Hours: 35 hours per week, Monday to Friday, between 7am - 6pm Manpower has a fantastic opportunity for the right candidate to become a Customer Service Advisor, working with our client, Capgemini. In this role, you will be the first point of contact for customers, providing 1st line IT support and ensuring a great service experience. What you'll do Respond to customer requests via telephone, email, and web chat Log all requests using the appropriate call logging software Resolve issues or provide advice and guidance where possible over the phone Assign calls to the relevant support teams when needed Action Back Office requests when required Advise customers and support teams on known problems/workarounds Keep customers updated on the progress of their request or incident Contribute to team success by meeting agreed personal targets Previous customer service experience is an advantage. IT knowledge is desirable, but full training will be provided to help you succeed. What you'll bring Excellent communication skills, both verbal and written A genuine passion for delivering great customer service Willingness to learn and adapt Ability to work independently and as part of a team Strong problem-solving skills Confidence working under pressure If you're looking for a steppingstone into a career in technology, this could be your next move. Interested? Apply today! If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.

Service Advisor Main Dealership Location: Warrington Salary: Circa £28,600 basic + overtime + bonus OTE: £800 £1,200 per month Working Hours: 45 hours Monday to Friday Saturday mornings on rota (currently 1 in 4, paid overtime) Job Type: Full-time Permanent We re recruiting on behalf of a busy main dealership in Warrington that is expanding its Aftersales team and looking to appoint two experienced Service Advisors . You ll be joining a well-structured department consisting of Service Advisors, Service Administration, and a Service Manager, working in a fast-paced, customer-focused environment with multiple bonus opportunities available every month. The Role As a Service Advisor, you ll be the key point of contact between customers and the workshop, ensuring a smooth and professional service experience from booking through to vehicle handover. Key Responsibilities Meet and greet service customers Manage bookings, job cards, and workshop liaison Keep customers updated on vehicle progress and costs Upsell service plans, tyres, alignment, and additional work Deliver excellent customer service to maximise feedback scores Ensure accurate administration and invoicing Requirements Previous experience as a Service Advisor within a main dealership environment Strong communication and customer-facing skills Confident upselling and working to targets Organised with good IT and DMS experience Full UK Driving Licence What s on Offer Circa £28,600 basic salary Paid overtime for weekend work Realistic bonus of £800 £1,200 per month Multiple bonus gateways (customer feedback, labour sales, service plans, tyres, alignment) Stable, well-managed Aftersales department Long-term career progression opportunities Apply today to join a well-established main dealership in Warrington where your experience will be valued, your earning potential is realistic, and you ll have the opportunity to build a long-term career within a supportive Aftersales team.