Customer Service Advisor

Full time, 37 Hours per week

This role sits within our Contact Centre team, with initial induction training taking place in Devizes for the first 4-6 weeks. Hybrid working is then available.
As training will take place in Devizes, candidates need to live in a sensible commuting distance to Devizes.

What candidates will be doing -

As the first point of contact for our 90,000 customers, they will be the voice of Aster, providing telephone support in an empathetic and professional manner.

They will:

• Resolve customer queries and find practical solutions
• Book appointments and support customers with self-service options
• Take ownership of customer cases from start to finish
• Deliver a positive experience, even in challenging situations
• Use judgement, empathy, and problem-solving skills to make things happen
• Some of our customers may be experiencing difficult circumstances, so the ability to listen, understand, and provide support will be invaluable.

What skills do you need?

Experience in a customer service environment and be confident handling customer enquiries.

They will be -

• A confident communicator and great listener
• Calm under pressure and resilient
• Empathetic and customer-focused
• Comfortable managing a high volume of customer interactions
• Skilled at multitasking across multiple systems
• Confident in using IT systems, including Microsoft Office applications
• Motivated to take ownership and find solutions
• Someone that performs well in a hybrid environment