37 jobs found

Resident Liaison Officer (RLO) Medway, Kent (with travel across Kent, must have a driving licence) £20.00 per hour (Temporary) OR £31,000 per annum (Permanent) Immediate Start Available We are currently recruiting for an experienced Resident Liaison Officer (RLO) to join a leading Social Housing Contractor delivering roofing and Solar PV installation programmes across Medway and the wider Kent region. This is an excellent opportunity to join a growing team on a long-term programme of works, with both temporary and permanent opportunities available for the right candidate. Key Responsibilities Act as the main point of contact between residents and the site team throughout the duration of roofing and Solar PV works. Build and maintain positive relationships with tenants, leaseholders and client representatives. Carry out resident consultations prior to works commencing. Arrange appointments and access to properties where required. Keep residents informed of programme dates, progress updates and any changes to scheduled works. Handle resident queries, concerns and complaints professionally and efficiently. Produce and distribute resident communication materials, including letters and newsletters. Conduct satisfaction surveys and gather customer feedback. Work closely with Site Managers and Contract Managers to ensure a high level of customer service is maintained throughout the project. Maintain accurate records and reports using internal systems. Candidate Requirements Previous experience working as a Resident Liaison Officer within Social Housing, Planned Maintenance or Retrofit programmes. Experience working on roofing, external refurbishment, decarbonisation, retrofit or Solar PV projects would be highly advantageous. Excellent communication and customer service skills. Strong organisational and administration skills. Ability to manage challenging situations and resolve complaints effectively. Full UK Driving Licence and willingness to travel across Kent. IT literate with experience using Microsoft Office packages. What's on Offer Immediate start available. Temporary (£20.00 per hour) or Permanent (£31,000 per annum) employment options. Opportunity to work with a reputable Social Housing Contractor. Long-term programme of roofing and Solar PV works. Supportive team environment and opportunities for career progression. If you are an experienced Resident Liaison Officer looking for your next opportunity, we'd like to hear from you.

Customer Service - Administration - Warehouse/Stock/Packaging This is a super 14 Month Contract to work for a market leading SME! To deliver an excellent Customer Services service to clients as part of a close team that covers all aspects of customer services for our UK client base (internal and external). Ensure all work is processed in a timely manner to meet all customer requirements and following Company procedures. Assist in other departments from time-to-time where necessary. Answer inbound telephone calls Gather all information required to set up new customers on the computer system and maintain accurate price lists on the system Deal with customer enquiries directly or coordinate a response from the appropriate departments or employees Liaise with other departments to improve internal communication Gather initial information for and log any incidents/customer complaints Process sales orders up to and including invoice, and inform management of any changes to the delivery schedule Generate documentation such as order acknowledgements, delivery notes and packing lists etc as required Create works orders and pick stock for set building requirements Ship and track products as required and liaise with clients, distributors and sales representatives where necessary Maintain UK consignment stock records Ensure all stock transactions are carried out as required to ensure accurate stock at all times Perform regular cycle counts in accordance with Company Policies Inspect instrumentation for functionality, missing parts and cleanliness using approved checklists Check stock and package in Warehouse (with some lifting on and off shelving) We are looking for someone who works well as part of a team, whilst using initiative Good eye for detail Quick and keen to pick up new processes and procedures Excellent telephone manner Highly organised and able to manage workload Excellent communication skills, both written and verbal IT Literate with EXCEL If your application is successful, you will be contact shortly. The job title and description in this advertisement may differ from the client's official job description/contract .We appreciate your interest in this role. E-Personnel Recruitment aims to acknowledge all applications, but due to the high volume of CVs we receive, this may not always be feasible. You can apply with the utmost confidence to E-Personnel Recruitment directly, experts in both Permanent and Temporary Recruitment, and a proud member of the Recruitment & Employment Confederation (REC), the professional body for the recruitment industry.

Your new company We are working with a reputable organisation seeking to appoint a Customer Experience - Support Representative to join their growing team. This role plays a key part in delivering a high-quality customer journey, acting as a central point of contact and ensuring efficient coordination across service operations.The position offers the opportunity to work within a fast-paced environment, supporting both customers and internal teams to ensure seamless service delivery. Your new role As a Customer Services Cooridnator your role will involve Customer Engagement & Case Management. Act as the primary point of contact for customers across all stages of the service lifecycle. Understand customer needs and manage requirements throughout each stage. Take ownership of case management, ensuring queries are resolved efficiently. Build and maintain strong, long-term customer relationships. Coordinate service visits, including scheduling activities alongside field service teams. Manage service quotations, contracts, and order processing. Allocate and track job numbers, ensuring accurate records and completion updates. Process purchase requisitions and manage order workflows. Support invoicing processes and ensure accurate financial handling. Maintain stock and inventory levels for field-based engineers. Manage parts quotations and secure purchase orders post-service delivery. Support helpdesk operations including call handling and service coordination. Ensure efficient allocation and tracking of service activities. Escalate customer issues or complaints where necessary. Maintain accurate customer records and support account setup processes. Ensure adherence to internal quality management systems and procedures. Collaborate across departments to improve service delivery and customer experience. Contribute to KPI tracking and performance targets. What you'll need to succeed Proven experience in a customer-facing or customer support role. Ability to work effectively in a fast-paced, evolving environment. Strong verbal and written communication skills. Proficiency in Microsoft Office applications. Experience coordinating schedules, operations, or service delivery. Experience scheduling field-based service engineers. Familiarity with ERP or business systems (e.g., Sage or similar). What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

Customer Service Representative Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced and dynamic environment? If so, we have the perfect opportunity for you to shine as a Customer Service Representative! Location: Dryburgh Industrial Estate, Dundee, DD2 3TN & home based (flexible hybrid working pattern) Pay Rate: 13.98 Enhanced: 16.23 (hours worked 20:00 - 00:00) Overtime: 20.97 (bank holidays and Sundays) Sunday/Bank holiday/Overtime after 8pm - Midnight 23.22 Hours : Full time, 5 days, 35 hours per week Shifts between the hours of: Early Shift Pattern -hours between 7:00 - 17:00 Late Shift Pattern - hours between 13:00 - 23:00 Training: Office based on site for the first 6 weeks Duration: Temporary Ongoing Contract Our client is one of the UK's leading retailers, they're committing to serving their customers, communities and planet a little better every day. They are currently expanding their customer engagement centre team, and we are on the lookout for talented individuals like you to join us in creating delightful experiences for their valued customers. As an ambassador of the brand, you will be a role model for bringing their values to life and leading by example in everything you do. What You'll Do: Provide outstanding service to our customers over the phone, handle their queries, concerns, and feedback with empathy and professionalism. Assist customers with order queries, delivery updates, product information, and more, ensuring their needs are met and exceeded. Resolve customer complaints and issues promptly, striving to turn any negative experience into a positive one. Utilise our state-of-the-art systems and tools to efficiently process customer requests and maintain accurate records. Collaborate with fellow team members and other departments to provide seamless customer support and satisfaction. Follow our Business Code of Conduct and always act with integrity and due diligence. What We're Looking For: A genuine passion for delivering exceptional customer service that leaves a lasting impression. Excellent communication skills and a friendly, approachable demeanour over the phone. Basic IT skills, with the ability to learn new systems and utilise Microsoft office. Ability to handle multiple tasks and prioritise effectively in a busy call centre environment. Problem-solving skills with a proactive attitude to resolve customer issues promptly and efficiently. Flexibility to work various shifts, including weekends and evenings. What we can offer to you: Join a company that values diversity, inclusively, and work-life balance. Benefit from comprehensive training and ongoing support to excel in your role. Enjoy excellent career progression opportunities. Receive competitive pay and exciting benefits. Be part of a positive and vibrant work culture, where your contributions are recognised and celebrated. A flexible Hybrid working model. Access to an on-site Gym and Colleague Restaurant. Free on-site parking. Adecco is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. To apply, submit your application today! Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)

Customer Service Representative Red Recruitment is recruiting a Customer Service Representative for our client based in Norwich who specialise in 24/7 Care solutions on a temporary basis. This role is perfect for someone with an empathetic approach, who likes working in a fast-paced environment, delivering outstanding customer experiences to vulnerable customers. You will be speaking with customers, collecting payments, and setting up direct debits. Benefits and Package for Customer Service Representative: Salary: £12.81 per hour. Hours: 37.5 Hours Per Week - Shift pattern Monday - Sunday Between 7am - 8pm Contract: Temporary Location: Norwich - Hybrid Discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more 24/7 employee assistance programme with an easily accessible app! Family and Friends discounts on our services & products Pension Scheme, up to 3% Company matched Free on-site parking Key Responsibilities of Customer Service Representative: Handle inbound and outbound customer enquiries across telephone, email, and digital channels in a professional and timely manner. Provide accurate information, guidance, and support to customers, resolving issues at first contact where possible. Record and update customer details and case notes accurately within the contact centre systems. Escalate complex issues to senior colleagues or specialist teams in line with procedures. Adhere to all company policies, regulatory requirements, and service standards. Meet individual and team performance targets including response times, quality measures, and customer satisfaction scores. Manage sensitive or challenging conversations with discretion and professionalism, ensuring vulnerable customers are supported appropriately. Contribute to continuous service improvement by identifying recurring issues and suggesting solutions. Participate in regular training and coaching sessions to maintain product knowledge, compliance awareness, and service skills. Key Skills and Experience of Customer Service Representative: Experience in customer objection handling and complaints Excellent internal and external emotional intelligence and relationship management skills Proficient in computer software and technology platforms, especially CRM and Microsoft Office Highly organised and accurate Excellent listening skills Outstanding communicator Present information clearly, concisely, accurately and in ways which promote understanding Self-driven and able to raise standards of quality and productivity when required Exposure to cash collection a significant bonus NVQ level 2/3 in Customer Service / Business Administration - desirable If you have the relevant skills and experience as a Customer Service Representative and are interested in the position, please apply now! Red Recruitment (Business)

Customer Experience Representative (German Speaking) Due to our client's exciting business expansion, we are seeking a bilingual Customer Experience Representative to join their customer service team in Northampton. In this role, you won't just be answering queries; you will be the face of our brand for their German-speaking market, driving the new digital strategy and ensuring every customer interaction is exceptional. Our client is looking for a proactive professional who can identify customer needs, collaborate across departments, and help us scale our international presence. The Role You will manage the end-to-end customer journey, from initial outbound lead generation to long-term support. You will play a pivotal role in aligning our customer experience with our marketing initiatives while maintaining the high standards our clients expect. Key Responsibilities Product Expertise: Explain and demonstrate product features and functions; provide accurate quotes and pricing. Customer Support: Respond to queries promptly via phone, email, social media, and live chat. Insight & Analysis: Analyse customer feedback, log technical issues, and proactively step in to ensure a positive user experience. Requirements Language Skills: Fluent English and German speaker (written and verbal). Experience: At least two years in a customer experience, support, or sales-focused role. Communication: Exceptional interpersonal skills with the ability to listen actively and communicate complex ideas clearly. Technical Proficiency: Experience handling high volumes of calls and emails daily; ability to gather and interpret customer data. Numeracy: Excellent maths skills for accurate, speedy calculation of sales prices, discounts, and percentages. Soft Skills: High levels of patience, superb time management, and the ability to work independently or as part of a collaborative team. Why You Should Apply Be a Pioneer: Play a direct role in our new digital strategy and business expansion. Collaborative Culture: Work closely with marketing and sales in a fast-paced, supportive environment. Professional Growth: Opportunity to manage the full sales and support cycle. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Sales Administrator Location: Manningtree Job Type: Full-time, Permanent Working Pattern: Office-based About the Role An opportunity has arisen for a proactive and detail-oriented Sales Administrator to join a well-established manufacturing organisation. This position plays a key role in supporting day-to-day sales operations, ensuring accurate order processing, and maintaining strong customer relationships. You will act as a central point of contact between customers, field sales representatives, and internal departments, contributing to the delivery of a high standard of service. Key Responsibilities Process customer orders accurately, ensuring correct pricing and product codes Manage incoming telephone calls and assist with customer enquiries Provide support to Field Sales Managers with quotes, queries, and order updates Collaborate effectively with internal departments to resolve order and customer queries Organise transportation and logistics for customer deliveries Liaise with warehouse teams regarding outbound dispatches and delivery schedules Carry out general administrative duties to support the sales function Candidate Profile Strong attention to detail with a methodical approach to tasks Excellent communication and customer service skills Ability to work collaboratively across multiple departments Capable of managing workload and priorities in a fast-paced environment Previous experience in a sales administration or customer support role is desirable Benefits Opportunity to join a supportive and collaborative team environment Exposure to a varied role within an established organisation Long-term career development potentia Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Taxi Licensing Administrator Kettering 3-Month Temporary Contract 15.06 per hour We are recruiting for a Taxi Licensing Administrator to support the Licensing Team in Kettering. This role involves administering all aspects of taxi and private hire licensing, ensuring applications are processed accurately and in line with legislation, council policies, and service standards. Key Duties Process taxi, private hire vehicle, driver, and operator licence applications. Provide advice and guidance to applicants and licence holders. Maintain accurate records and databases in line with Data Protection requirements. Produce and issue licences within agreed timescales. Liaise with internal teams, external agencies, and trade representatives. Deliver excellent customer service and support continuous service improvement. Requirements GCSEs (or equivalent) including English and Maths. Experience in taxi licensing administration. Knowledge of taxi licensing legislation. Strong communication, organisational, and IT skills. Experience using Microsoft Office 365 and case management systems. Ability to manage workloads, meet deadlines, and work independently.

Onsite Account Specialist Location: Plymouth (PL6) Salary: 28,000 - 30,000 pro-rata (Full-time equivalent) Hours: Part-Time 30 hours per week Monday to Friday, 08:00 AM - 02:00 PM (Must be on-site for the 11:00 AM shift change) Work Style: 100% Onsite (50% dedicated office space / 50% active floor presence) Are you a natural relationship builder who thrives in a fast-paced environment? Randstad is looking for an Onsite Account Specialist to act as our dedicated, embedded partner at a global, market-leading medical technology and manufacturing facility in Plymouth. If you love a split role where you can manage administration but spend half your day out on the floor engaging with people, this is the perfect balance for you. This is a part-time position working Monday to Friday, 08:00 AM to 02:00 PM. You will be the sole, go-to Randstad representative on-site, managing a vibrant contingent workforce of temporary talents. What's in it for you? The Best of Both Worlds: Enjoy your own private, dedicated Randstad office space right on-site, alongside great client amenities including a subsidised canteen and free parking. Global Exposure: Work hand-in-hand with a prestigious, global healthcare manufacturer in a supportive, partnership-driven environment. Work-Life Balance: Structured part-time hours (30 hours a week) with steady, fixed shift patterns. Key Responsibilities This is a dynamic, 50/50 split role between essential administrative management and active floor engagement: People & Client Engagement (50%): You will not be chained to a desk. You will conduct daily floor walks across two buildings, building relationships with stakeholders, managing worker attendance, conducting inductions, and handling onboarding (including ordering and organising PPE and safety footwear). Business Growth: Use your visible presence on the floor to organically gather insights, identify client needs, and unlock new opportunities to grow the account. Data & Administration (50%): Manage the day-to-day workforce data utilising the Workday system. You will be responsible for tracking metrics, managing weekly administrative tasks, and producing Management Information (MI) and weekly reports. About You To be successful in this role, you need to be highly proactive, organised, and exceptionally comfortable with data. Must-Haves: Strong Customer Service & Stakeholder Skills: You are confident, approachable, and happy to talk to anyone-from production floor workers to senior site managers. Advanced Excel Skills: This is critical. You must possess a high competency level in Excel to manage reporting and data accurately. Physically Active On-Site: You genuinely enjoy being on your feet, walking the production floors, and being highly visible. Compliance & Hygiene: Because you will be working in state-of-the-art medical manufacturing environments, adherence to strict regulatory hygiene and safety standards is essential. Please note that makeup, jewellery, and false/acrylic nails are prohibited on the production floor to maintain contamination controls. Apply Today! If you are an organised, computer-literate professional with a passion for people and data, we want to hear from you. Please note: Candidates will be required to complete assessment and a practical Excel skills test as part of the application process. Apply today to take the next step in your career with Randstad Randstad is committed to equal opportunities for all and will not discriminate based on an individual's sex, race, disability, gender reassignment, pregnancy and maternity, marriage and civil partnership, religion or belief, sexual orientation or age. We are an inclusive employer and should you require any reasonable adjustments in order to complete any aspect of the recruitment process, please contact us on (url removed)

Customer Issue Resolution Representative Location: Bracknell (Hybrid) Pay Rate: 20.61 per hour Working Hours: Monday - Friday, 8:00am - 4:00pm Duration: 12 month contract About the Role We are looking for a proactive and customer-focused Customer Issue Resolution Representative to deliver high-quality service across dispute management, returns/credits, and credit & collections activities. This is a hybrid role , with primarily home-based working and occasional office attendance in Bracknell for meetings as required. You will play a key role in managing customer issues end-to-end, working with both external customers and internal teams to ensure timely resolutions and efficient accounts receivable (AR) collection. Key Responsibilities Manage end-to-end customer issue resolution , including disputes, returns, adjustments, and collections activities Conduct proactive collection of overdue accounts through phone and email communication Collaborate with customers and internal teams (including Quality and cross-functional departments) to resolve issues efficiently Build strong relationships and maintain credibility through accurate and timely resolution processing Work with sensitive financial data while maintaining confidentiality Use and maintain knowledge of SAP and Salesforce systems Investigate and resolve issues by interpreting policies, analysing data, and liaising with relevant departments Contribute to process improvement initiatives and support team objectives Provide training and guidance to new team members when required Continuously develop skills in analysis, reporting, negotiation, and stakeholder engagement Skills & Experience Required Minimum 2 years' experience in customer service, finance, supply chain, or sales Experience with SAP and Salesforce systems Strong communication, analytical, and organisational skills Ability to handle moderately complex issues using sound judgment and problem-solving skills Confident in managing and interpreting financial data and credit processes Excellent customer-facing skills with a professional and positive approach Strong attention to detail with the ability to meet deadlines and maintain data accuracy Demonstrated ability to work independently and meet team KPIs Resilient, disciplined, and adaptable with a continuous improvement mindset Strong negotiation and influencing skills (or willingness to develop these) Fluent in English (additional languages are a plus) Education Bachelor's degree (preferred but not essential) in business, economics, or a related field Other degree disciplines will also be considered What We're Looking For We're seeking someone who can: Build strong relationships with customers and internal stakeholders Take ownership of issues and drive them through to resolution Work proactively to ensure timely payments and rapid complaint resolution Thrive in a fast-paced, customer-focused environment Why Join? Competitive hourly rate of 20.61 Flexible hybrid working model Opportunity to develop your skills within a global, collaborative environment Exposure to systems, processes, and continuous improvement initiatives If you're driven, detail-oriented, and passionate about delivering excellent customer service, we'd love to hear from you! Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)

Customer Service Representative Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced and dynamic environment? If so, we have the perfect opportunity for you to shine as a Customer Service Representative! Location: Dryburgh Industrial Estate, Dundee, DD2 3TN & home based (flexible hybrid working pattern) Pay Rate: £13.98 Enhanced: £16.23 (hours worked 20:00 - 00:00) Overtime: £20.97 (bank holidays and Sundays) Sunday/Bank holiday/Overtime after 8pm - Midnight £23.22 Hours : Full time, 5 days, 35 hours per week Shifts between the hours of: Early Shift Pattern -hours between 7:00 - 17:00 Late Shift Pattern - hours between 13:00 - 23:00 Training: Office based on site for the first 6 weeks Duration: Temporary Ongoing Contract Our client is one of the UK's leading retailers, they're committing to serving their customers, communities and planet a little better every day. They are currently expanding their customer engagement centre team, and we are on the lookout for talented individuals like you to join us in creating delightful experiences for their valued customers. As an ambassador of the brand, you will be a role model for bringing their values to life and leading by example in everything you do. What You'll Do: Provide outstanding service to our customers over the phone, handle their queries, concerns, and feedback with empathy and professionalism. Assist customers with order queries, delivery updates, product information, and more, ensuring their needs are met and exceeded. Resolve customer complaints and issues promptly, striving to turn any negative experience into a positive one. Utilise our state-of-the-art systems and tools to efficiently process customer requests and maintain accurate records. Collaborate with fellow team members and other departments to provide seamless customer support and satisfaction. Follow our Business Code of Conduct and always act with integrity and due diligence. What We're Looking For: A genuine passion for delivering exceptional customer service that leaves a lasting impression. Excellent communication skills and a friendly, approachable demeanour over the phone. Basic IT skills, with the ability to learn new systems and utilise Microsoft office. Ability to handle multiple tasks and prioritise effectively in a busy call centre environment. Problem-solving skills with a proactive attitude to resolve customer issues promptly and efficiently. Flexibility to work various shifts, including weekends and evenings. What we can offer to you: Join a company that values diversity, inclusively, and work-life balance. Benefit from comprehensive training and ongoing support to excel in your role. Enjoy excellent career progression opportunities. Receive competitive pay and exciting benefits. Be part of a positive and vibrant work culture, where your contributions are recognised and celebrated. A flexible Hybrid working model. Access to an on-site Gym and Colleague Restaurant. Free on-site parking. Adecco is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. To apply, submit your application today! Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser

Major Recruitment Oldbury are delighted to be recruiting for our Jewellery Quarter based client whop are seeking a Customer Service Assistant to work in their professional office environment. Ideally you will have customer service experience within a metals or manufacturing environment. Hours of work are Monday to Friday 8.45am to 4.45pm and a 4pm finish on a Friday. Parking is available. This is an exciting opportunity for a dynamic, highly organised individual to join a long-established business to support the on-going business growth by providing unrivalled customer service to existing and prospective customers via telephone, in writing and via live chat functions. On a daily basis, you will be expected to liaise with customers and company representatives helping bottom lines sales by increasing customer satisfaction. Duties amd tasks will include: Answering incoming calls (1st line) Provision of quotations Order entry Major account handling and rep liaison Complaint handling Order chasing and management of urgent orders Calling dormant customers Opening new accounts Calling established customers through our CRM system to promote our products and services Contribute to the day-to-day sales operations Candidates welcome to apply for the role will have the following: The successful applicant will have a proven track-record in a similar role, industry experience preferred but not essential, will be highly motivated and will be able to demonstrate the following: Highly computer literate Excellent communication skills Enthusiasm, drive and self-motivation Understanding of, and ability to deliver, excellent customer service Excellent organisational skills Good team player Excellent attention to detail Ability to work under pressure Major Recruitment is acting as an Employment Agency in relation to permanent vacancies and as an Employment Business in relation to temporary or contract vacancies, as defined under the Conduct of Employment Agencies and Employment Businesses Regulations 2003. INDLS

Employee Relations Advisor - Temporary Hourly Rate: 22.30 Start Date: June for 4 months Working Pattern: Full Time, 34.5 hours per week Monday - Friday Location: London/hybrid 1 day per week in office (Wednesday) Your responsibilities will include: Delivering accurate and timely advice on Employee Relations (ER) and Change queries to managers and Our Voice representatives. Proactively managing a diverse caseload, ensuring timely resolution of cases while maintaining high standards of service. Coaching and guiding management on complex ER cases, including sickness absence, grievances, and disciplinary matters. Reviewing casework documentation for consistency and compliance with policies. Engaging with key stakeholders to ensure a holistic approach to case management. Delivering engaging training on People Policies and Change to employees at all levels. What We are Looking For: A customer-focused mindset with excellent customer service skills. Proven experience in coaching and guiding managers on ER and Change cases. A solid understanding of employment legislation and HR best practices. Exceptional presentation skills with the ability to tailor training content. Strong organisational skills to manage a large caseload with multiple deadlines. An eye for detail and a pragmatic, solution-focused approach. Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Customer Service Representative - Temporary to Permanent Full-Time and part-time shifts available Office based in Bowthorpe and hybrid working after training Hours: 37.5 per week Shift Pattern: Five days per week, Monday to Sunday. Shifts are 8 hours (including a 30-minute unpaid break) scheduled between 08:00 and 20:00. Salary: £12.81 per hour The role will commence initially on a temporary basis then become permanent Please note: This position is subject to pre-employment screening, including a basic DBS check and two years of referencing. All screening must be completed prior to your start date, which may require adjustment if necessary. About the Role This role offers the opportunity to join a warm and friendly contact centre team focused on delivering exceptional customer service. You will support customers with telecare products and services that promote independence, safety and wellbeing. The role involves handling varied customer enquiries and creating meaningful conversations and long-term customer satisfaction. Key Responsibilities Manage inbound and outbound customer enquiries via phone, email and digital channels Provide detailed product information and tailored recommendations based on customer needs Build and maintain strong customer relationships to encourage loyalty and repeat business Identify and promote upgrade opportunities that enhance customer safety and independence Explain the value and benefits of new or upgraded products clearly and confidently Create quotations, process orders and manage timely follow-up activities Maintain accurate and compliant records within the CRM system Keep up-to-date with product updates, service changes and market trends Collaborate with colleagues across operations, marketing and customer service to support a seamless customer experience Contribute ideas and feedback to help identify improvement opportunities and customer needs Your Day-to-Day Will Include Engaging customers to resolve queries and offer appropriate product solutions Keeping accurate and timely records of all interactions and agreements Monitoring your sales pipeline and following up on outstanding leads Escalating complex or sensitive issues when required Ensuring compliance with internal policies, procedures and industry regulations Handling challenging conversations with professionalism and empathy Sharing insights, best practices and successes with the wider team About You The successful applicant with have strong communication skills, able to communicate by telephone and email. You will have strong empathy skills, listening and understanding the customers situation, need or issue. You enjoy listening and speaking with customers, understanding their needs and advising on the right solutions-whether they require a new system, an upgrade or reassurance. You work effectively across inbound and outbound activity to provide excellent customer service. Please apply online or contact Maxine, Isobelle or Andrea at Reed Norwich

Your new company We are working with a reputable organisation seeking to appoint a Customer Experience - Support Representative to join their growing team. This role plays a key part in delivering a high-quality customer journey, acting as a central point of contact and ensuring efficient coordination across service operations.The position offers the opportunity to work within a fast-paced environment, supporting both customers and internal teams to ensure seamless service delivery. Your new role As a Customer Services Cooridnator your role will involve Customer Engagement & Case Management. Act as the primary point of contact for customers across all stages of the service lifecycle. Understand customer needs and manage requirements throughout each stage. Take ownership of case management, ensuring queries are resolved efficiently. Build and maintain strong, long-term customer relationships. Coordinate service visits, including scheduling activities alongside field service teams. Manage service quotations, contracts, and order processing. Allocate and track job numbers, ensuring accurate records and completion updates. Process purchase requisitions and manage order workflows. Support invoicing processes and ensure accurate financial handling. Maintain stock and inventory levels for field-based engineers. Manage parts quotations and secure purchase orders post-service delivery. Support helpdesk operations including call handling and service coordination. Ensure efficient allocation and tracking of service activities. Escalate customer issues or complaints where necessary. Maintain accurate customer records and support account setup processes. Ensure adherence to internal quality management systems and procedures. Collaborate across departments to improve service delivery and customer experience. Contribute to KPI tracking and performance targets. What you'll need to succeed Proven experience in a customer-facing or customer support role. Ability to work effectively in a fast-paced, evolving environment. Strong verbal and written communication skills. Proficiency in Microsoft Office applications. Experience coordinating schedules, operations, or service delivery. Experience scheduling field-based service engineers. Familiarity with ERP or business systems (e.g., Sage or similar). What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

Your new company Location: Bicester (1-2 days working on-site) Salary: 58,000 - 64,750 Contract: 12-month Fixed-Term Contract (potential to become permanent) We are partnering with a large and complex public sector organisation undergoing a significant transformation within its People Services function. As part of a recent restructure, an exciting opportunity has arisen for a Payroll & People Services Lead to play a key role in shaping and delivering a high-performing, compliant, and customer-focused service. In this role, you will be responsible for ensuring the accurate and timely payment of salaries, pensions, and expenses across the organisation. You will oversee the performance of the outsourced payroll provider, acting as the primary point of accountability for service delivery, quality, and compliance. Acting as the organisation's internal subject-matter expert, you will provide both strategic direction and operational oversight. You will lead on strengthening governance frameworks, enhancing controls, and driving continuous improvement to ensure a resilient and efficient payroll and people services function. Your new role Lead a timely, accurate and customer-focused payroll and people services function Manage the outsourced payroll contract, monitoring KPIs, SLAs, service reviews and escalation processes Ensure accurate and timely payment of salaries, expenses and all pay elements Oversee payroll and pension activity including starters, leavers, contractual changes, absence and family leave Approve salary corrections and advances Ensure compliance with statutory requirements and organisational policies Act as organisational lead for HR and payroll systems (e.g. HRIS, expenses, payslip systems) Ensure data integrity through audits, reconciliations and exception management Lead system improvements, user training and system updates Produce payroll reporting, support audits and manage financial risk in partnership with Finance Provide expert advice on pay, tax, National Insurance, pensions and employment legislation Support organisational change through accurate costing and workforce insight Build strong relationships with managers, employee representatives, external providers and key stakeholders Lead and develop the People Services team, ensuring high performance, resilience and service quality What you'll need to succeed Professional payroll qualification with significant post-qualification experience CIPP Qualified with significant post-qualification experience CIPD Level 5 Associate Diploma in People Management PRINCE2 Qualification would be desirable Detailed knowledge of payroll legislation, including tax, National Insurance, statutory payments and deductions Strong understanding of audit requirements and financial controls Extensive experience managing end-to-end payroll operations Expert knowledge of terms and conditions, pay frameworks, allowances and deductions Knowledge of pension schemes and associated regulations What you'll get in return Comprehensive training programme with access to locally delivered courses Salary: 57,000 - 64,000 Flexible working Generous annual leave starting at 27 days, rising to 29 days after 5 years and 33 days after 10 years, plus 8 public holidays Pension scheme with automatic enrolment and employer contributions Ongoing opportunities for continuous professional development and career progression Access to Occupational Health services Employee Assistance Programme for well-being support Dedicated health and well-being initiatives Employee discounts across travel, retail, leisure, dining and more Access to employee networks and inclusion groups as a member, ally or participant If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

Field Sales Representative Field-Based Role Industry Leader Ready to take ownership of your territory and drive real growth? We're recruiting on behalf of a global industry leader for a driven and ambitious Field Sales Representative to join their high-performing commercial team. This is a fantastic opportunity to step into a dynamic, field-based role where you'll have the autonomy to build relationships, win new business, and make a real impact. The Role As a Field Sales Representative, you'll be the face of the business within your territory - identifying opportunities, developing new client relationships, and delivering tailored solutions. Key Responsibilities: Proactively identify and win new business through targeted prospecting and territory planning Conduct structured site visits to engage potential customers and build strong pipelines Lead negotiations and close deals , ensuring alignment with company policies Act as a trusted advisor , promoting a full suite of products and services to meet client needs Maintain a strong focus on customer satisfaction, safety, and compliance (S.H.E standards) Collaborate with the Area Sales Manager to refine strategy and enhance service delivery What We're Looking For We're keen to speak with motivated individuals who thrive in fast-paced, customer-facing environments. You'll ideally have: Proven experience in sales and new business development Strong relationship-building skills with the ability to quickly establish trust A confident and professional communication style (phone, email, and face-to-face) Solid numeracy, literacy, and IT skills A full, clean driving licence and willingness to travel regularly Experience within industrial gases, welding, or technical products is advantageous-but not essential. Why Apply? Join a globally recognised organisation with a strong market presence Enjoy a role with autonomy, variety, and real earning potential Be part of a company that values innovation, diversity, and inclusion Access ongoing development and career progression opportunities Our Client's Commitment Our client believes that diversity drives performance . They are committed to creating an inclusive environment where everyone can thrive, innovate, and succeed. We use generative AI tools to support our candidate screening process. This helps us ensure fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Join Our Team as an Internal Sales Representative! Are you ready to step into a dynamic role in the steel industry? Our client is looking for a motivated Internal Sales Representative to join their thriving team in Witham! If you have a passion for sales and exceptional customer service, this could be the perfect opportunity for you. Location: Witham Hours: Monday to Friday, 08:30 am - 5:00 pm (40 hours per week, with a 30-minute unpaid break) Salary: Up to 28,000 per annum (depending on experience) Holidays: 25 days annual leave plus 8 bank holidays Mission Statement To promote and sell the organisation's products and services within an assigned geographic area, product range, or customer account list. The role focuses on securing orders at optimal commercial rates for lower volume sales, in line with company terms and conditions and the highest Environmental, Health & Safety standards. Key Relationships Volume Power Pricer Power Pricer Contracts Team Accessory Sales Specialist Customers & Clients Transport Team Production Team Performance Indicators Quotes per Day Quote Win Percentage /T Above Objective Price Accessory Sales ( ) Tonnes Sold Quote Open Percentage Key Responsibilities Sales & Quoting Negotiate prices and secure lower volume sales using Power Pricing guidelines. Analyse customer requirements and refer enquiries outside scope. Input enquiries into Power Pricing tool and calculate quotes. Quote customers and post won orders to ARMA. Product Promotion Assess customer needs and research projects. Recommend suitable products and added-value services. Calculate and quote accordingly. Customer Engagement Identify and contact prospective, lapsed, and current customers. Build and maintain positive relationships to drive repeat business. Coordinate site visits and refer leads to relevant stakeholders. Share customer and competitor insights internally. Quote Management Monitor and update quote statuses in Power Pricing. Follow up on open quotes and capture lost quotes appropriately. Order Fulfilment Coordinate with Production and Transport teams for delivery. Manage rebar and delivery schedules. Ensure delivery commitments are met. Issue Resolution Proactively identify and prevent customer complaints. Respond to and log complaints in CRM. Analyse complaint trends and escalate as needed. Collaborate with Credit Control to resolve credit issues. Technical Competencies Power Pricing - Advantage ARMA- Advantage CRM Systems - Required Microsoft Excel, Word, PowerPoint, Outlook - Required Success Factors - Advantage If you're eager to advance your career in sales and make a significant impact in the steel industry, we want to hear from you! Apply now to join a forward-thinking organisation where your efforts will be recognised and rewarded. Ready to make a difference? Submit your application today and take the first step towards a fulfilling career as an Internal Sales Representative! Our client is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)

Internal Sales Executive Location: Rainham, Essex Salary: Competitive based on experience We are looking for a proactive Internal Sales Representative to join our client's team. If you have a passion for delivering excellent customer service, we want to hear from you. The ideal candidate: Will have experience in a similar customer service role, ideally working with products rather than a service. Full training on the products and systems they use will be provided, but relevant experience supporting a sales team with processing customer enquiries and orders is required. Key responsibilities: Contact existing or lapsed customers to strengthen relationships and reignite sales, with no cold calling required. Process customer orders quickly and accurately, ensuring a smooth experience. Respond to sales enquiries, understand customer needs, and convert opportunities into orders by providing the right solutions. Handle queries efficiently, offer alternatives when items are out of stock. Prepare and maintain competitive quotes Ensure consistent phone coverage with the team, maintaining optimal response times. Maintain up-to-date back-order reports, keeping customers informed on delivery times. Benefits in return: Fun & Sociable Office: Join a team that values collaboration and a positive atmosphere. Competitive Salary: We offer a salary that recognises experience and expertise. Free On-Site Parking: Convenient and free parking for all team members. If you are ready to bring your customer service skills to a supportive and engaging team, apply today. We recommend you reach out to Adecco in Romford (option 2) for any questions. You can ask for Alex, Anna or Denise. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.