Customer Service Assistant

Major Recruitment Oldbury are delighted to be recruiting for our Jewellery Quarter based client whop are seeking a Customer Service Assistant to work in their professional office environment.

Ideally you will have customer service experience within a metals or manufacturing environment. Hours of work are Monday to Friday 8.45am to 4.45pm and a 4pm finish on a Friday. Parking is available.

This is an exciting opportunity for a dynamic, highly organised individual to join a long-established business to support the on-going business growth by providing unrivalled customer service to existing and prospective customers via telephone, in writing and via live chat functions. On a daily basis, you will be expected to liaise with customers and company representatives helping bottom lines sales by increasing customer satisfaction.

Duties amd tasks will include:

Answering incoming calls (1st line)
Provision of quotations
Order entry
Major account handling and rep liaison
Complaint handling
Order chasing and management of urgent orders
Calling dormant customers
Opening new accounts
Calling established customers through our CRM system to promote our products and services
Contribute to the day-to-day sales operations

Candidates welcome to apply for the role will have the following:

The successful applicant will have a proven track-record in a similar role, industry experience preferred but not essential, will be highly motivated and will be able to demonstrate the following:
Highly computer literate
Excellent communication skills
Enthusiasm, drive and self-motivation
Understanding of, and ability to deliver, excellent customer service
Excellent organisational skills
Good team player
Excellent attention to detail
Ability to work under pressure

Major Recruitment is acting as an Employment Agency in relation to permanent vacancies and as an Employment Business in relation to temporary or contract vacancies, as defined under the Conduct of Employment Agencies and Employment Businesses Regulations 2003.

INDLS