Aftersales Manager

We have an exciting opportunity for a Aftersales Manager based in Biggleswade for one of our clients on a Full time permanent basis. This role requires a NVQ Level 3 in Plant Engineering or equivalent in a relevant industry.

Summary of the Aftersales Manager role

Salary: Up to £62,000Location: Biggleswade Type of Contract: Permanent Hours: 40 per week (8-4.30/8.30-5pm)

Responsibilities of theAftersales Manager

• Lead the daily operations of the depot, ensuring strict adherence to Health & Safety regulations
• Monitor and maintain utilisation and work in progress targets
• Liaise with the administration team and Aftersales Supervisor to support accurate and prompt invoicing
• Offer advanced technical support to field service engineers and customers
• Ensure all aftersales administration is handled accurately and promptly
• Drive revenue growth and regularly review profit and loss statements
• Team Management and conduct team meetings
• Ensure engineers receive the necessary training
• Act as the main point of escalation for resolving customer complaints or issues

Requirements for a successful Aftersales Manager

• NVQ Level 3 in Plant Engineering or equivalent within a relevant sector
• Ability to demonstrate effective leadership skills
• Ability to articulate highly developed customer service skills
• Excellent communication skills
• Ability to use own initiative
• Willingness and flexibility to travel across the UK, Ireland, and overseas as required by the business

About Allstaff RecruitmentWe're an independent recruitment specialist based in Bedfordshire, supporting businesses across Bedford, Milton Keynes, and surrounding areas. We recruit for permanent, temporary, and contract roles across multiple sectors. Check out for our latest vacancies in your area and follow us on , and .

Thank you for your interest in this role. One of our Recruitment Specialists will review your application shortly. Due to the high volume of applications, we regret that we can't respond to everyone directly. If you don't hear from us within seven days, please assume you have not been successful this time.