Do you thrive on solving problems in fast-moving environments? Do you enjoy digging into technical challenges and finding simple, smart solutions? Do you want a role where no two days are ever the same? Here at GXO, we are recruiting Technical Helpdesk Support as part of our Lifetime Services Helpdesk team. You'll be at the heart of keeping our clients' automated warehouse solutions running smoothly. You'll provide first-class technical support across software systems, work closely with cross-functional teams, and help ensure our customers receive fast, accurate, and professional resolutions. This is a full-time permanent position. You'll be working rotating shifts of 05:30 to 14:00, 13:30 to 22:00, 21:30 to 06:00 with 24/7 on-call coverage built into the rota and an overlap for smooth handovers. However, some flexibility is required, this is logistics after all! Pay, benefits and more: We're looking to offer a salary of up to £32,000 , depending on experience and 25 days annual leave (plus bank holidays). Your benefits package includes a company sponsored pension scheme and private medical cover. What you'll do on a typical day: Providing 2nd-3rd line support for system-related issues, investigating incidents and delivering fixes within SLA Triaging tickets, updating information, and escalating to relevant teams where needed Communicating with customers through phone, email, and support software to deliver clear updates and technical insight Running system monitoring tools, analysing data, and reporting findings Taking ownership of technical problems, applying logic and creativity to keep systems performing at their best What you need to succeed at GXO: Experience in a Technical Support or 2nd line support environment, ideally using ticketing systems Knowledge of SQL, cloud hosting technologies (e.g., Azure), and confidence with WMS/WCS or similar systems Strong communication skills, able to explain complex issues clearly to non-technical audiences A proactive, analytical mindset with high attention to detail and a drive to learn, progress and take ownership A full UK driving licence and willingness to travel, including potential overnight stays when required We engineer faster, smarter, leaner supply chains. GXO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team - energetic, innovative people of all experience levels and talents who make GXO a great place to work. GXO is an equal opportunity employer. We celebrate, support and thrive on diversity and are committed to creating an inclusive environment for all employees. We believe that diversity and inclusion in our business is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. We are an Armed Forces friendly organisation and Disability Confident Leader as part of the Disability Confident Scheme (GIS) and actively welcome applications from people with disabilities. The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. Review GXO's candidate privacy statement
May 18, 2026
Full time
Do you thrive on solving problems in fast-moving environments? Do you enjoy digging into technical challenges and finding simple, smart solutions? Do you want a role where no two days are ever the same? Here at GXO, we are recruiting Technical Helpdesk Support as part of our Lifetime Services Helpdesk team. You'll be at the heart of keeping our clients' automated warehouse solutions running smoothly. You'll provide first-class technical support across software systems, work closely with cross-functional teams, and help ensure our customers receive fast, accurate, and professional resolutions. This is a full-time permanent position. You'll be working rotating shifts of 05:30 to 14:00, 13:30 to 22:00, 21:30 to 06:00 with 24/7 on-call coverage built into the rota and an overlap for smooth handovers. However, some flexibility is required, this is logistics after all! Pay, benefits and more: We're looking to offer a salary of up to £32,000 , depending on experience and 25 days annual leave (plus bank holidays). Your benefits package includes a company sponsored pension scheme and private medical cover. What you'll do on a typical day: Providing 2nd-3rd line support for system-related issues, investigating incidents and delivering fixes within SLA Triaging tickets, updating information, and escalating to relevant teams where needed Communicating with customers through phone, email, and support software to deliver clear updates and technical insight Running system monitoring tools, analysing data, and reporting findings Taking ownership of technical problems, applying logic and creativity to keep systems performing at their best What you need to succeed at GXO: Experience in a Technical Support or 2nd line support environment, ideally using ticketing systems Knowledge of SQL, cloud hosting technologies (e.g., Azure), and confidence with WMS/WCS or similar systems Strong communication skills, able to explain complex issues clearly to non-technical audiences A proactive, analytical mindset with high attention to detail and a drive to learn, progress and take ownership A full UK driving licence and willingness to travel, including potential overnight stays when required We engineer faster, smarter, leaner supply chains. GXO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team - energetic, innovative people of all experience levels and talents who make GXO a great place to work. GXO is an equal opportunity employer. We celebrate, support and thrive on diversity and are committed to creating an inclusive environment for all employees. We believe that diversity and inclusion in our business is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. We are an Armed Forces friendly organisation and Disability Confident Leader as part of the Disability Confident Scheme (GIS) and actively welcome applications from people with disabilities. The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. Review GXO's candidate privacy statement
IT Support Engineer Location: Ossett, Wakefield, West Yorkshire Driving licence essential Salary: £35,000 to £40,000 + Pension & Healthcare Plan Hours: Full-time, 37.5 hours per week (Monday to Friday, 9am to 5pm) About us WABSYS is a well-established, security-focused IT solutions provider based in West Yorkshire. With a strong reputation for delivering reliable, high-quality IT services, the business is continuing to grow creating an opportunity for an experienced IT Support Engineer to join the team. Job overview This is a varied, hands-on role where no two days are the same. You will be supporting a range of clients, diagnosing and resolving technical issues, and getting involved across networking, servers, and cloud-based systems. The successful candidate will be someone who enjoys problem-solving from first principles and takes pride in seeing issues through to resolution. The role is primarily office-based, with a strong focus on remote support. Occasional travel to client sites may be required where necessary; however, this is infrequent and not a core part of the role. As such, the position is primarily office-based rather than field-based. Please note: A full UK driving licence and access to your own vehicle is essential. While occasional travel to client sites within a 50-mile radius may be required, this is infrequent and mileage is reimbursed. Responsibilities include: Provide 2nd / 3rd line IT support across a varied client base Troubleshoot and resolve issues across servers, networks, and end-user systems Manage and support Microsoft 365 and Azure environments Maintain and administer servers, domains, and group policies Support virtualised environments (Hyper-V) Assist with network configuration and ongoing maintenance Contribute to cyber security standards, including Cyber Essentials Use scripting (e.g. PowerShell) to improve efficiency and automation Deliver a high level of customer service, primarily remotely with occasional on-site support when required Skills & Experience Strong experience in IT support (2nd or 3rd line level) Solid understanding of networking, servers, and operating systems Microsoft 365 and Azure administration experience Experience with Group Policy and domain management Strong PowerShell scripting skills Familiar with Windows 11, Windows Server 2019 and Linux Understanding of cyber security principles Experience with scripting or programming (e.g. APIs, HTML, JSON) is desirable Excellent attention to detail Knowledge of Hyper-V virtualisation About you Naturally curious with a genuine interest in technology Enjoy solving problems and getting to the root cause Able to work independently and manage your own workload Strong communicator, comfortable working with a range of clients Keen to learn and stay up to date with new technologies Why join us? Competitive salary of £35,000 to £40,000 Pension scheme Healthcare plan Mileage reimbursement for occasional site visits A supportive environment where your input and ideas are valued Opportunity to work across a wide range of technologies and clients This is a great opportunity for an experienced IT Support Engineer. Interested? Apply now with your updated CV. Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.
May 17, 2026
Full time
IT Support Engineer Location: Ossett, Wakefield, West Yorkshire Driving licence essential Salary: £35,000 to £40,000 + Pension & Healthcare Plan Hours: Full-time, 37.5 hours per week (Monday to Friday, 9am to 5pm) About us WABSYS is a well-established, security-focused IT solutions provider based in West Yorkshire. With a strong reputation for delivering reliable, high-quality IT services, the business is continuing to grow creating an opportunity for an experienced IT Support Engineer to join the team. Job overview This is a varied, hands-on role where no two days are the same. You will be supporting a range of clients, diagnosing and resolving technical issues, and getting involved across networking, servers, and cloud-based systems. The successful candidate will be someone who enjoys problem-solving from first principles and takes pride in seeing issues through to resolution. The role is primarily office-based, with a strong focus on remote support. Occasional travel to client sites may be required where necessary; however, this is infrequent and not a core part of the role. As such, the position is primarily office-based rather than field-based. Please note: A full UK driving licence and access to your own vehicle is essential. While occasional travel to client sites within a 50-mile radius may be required, this is infrequent and mileage is reimbursed. Responsibilities include: Provide 2nd / 3rd line IT support across a varied client base Troubleshoot and resolve issues across servers, networks, and end-user systems Manage and support Microsoft 365 and Azure environments Maintain and administer servers, domains, and group policies Support virtualised environments (Hyper-V) Assist with network configuration and ongoing maintenance Contribute to cyber security standards, including Cyber Essentials Use scripting (e.g. PowerShell) to improve efficiency and automation Deliver a high level of customer service, primarily remotely with occasional on-site support when required Skills & Experience Strong experience in IT support (2nd or 3rd line level) Solid understanding of networking, servers, and operating systems Microsoft 365 and Azure administration experience Experience with Group Policy and domain management Strong PowerShell scripting skills Familiar with Windows 11, Windows Server 2019 and Linux Understanding of cyber security principles Experience with scripting or programming (e.g. APIs, HTML, JSON) is desirable Excellent attention to detail Knowledge of Hyper-V virtualisation About you Naturally curious with a genuine interest in technology Enjoy solving problems and getting to the root cause Able to work independently and manage your own workload Strong communicator, comfortable working with a range of clients Keen to learn and stay up to date with new technologies Why join us? Competitive salary of £35,000 to £40,000 Pension scheme Healthcare plan Mileage reimbursement for occasional site visits A supportive environment where your input and ideas are valued Opportunity to work across a wide range of technologies and clients This is a great opportunity for an experienced IT Support Engineer. Interested? Apply now with your updated CV. Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.
We're looking for a 2nd / 3rd Line Infrastructure Engineer for a Manchester-based client on a permanent basis, paying between 40,000 and 45,000 per annum. This role is predominantly remote with an expectation to be in the Manchester office one day per week. The successful 2nd/3rd Line Infrastructure Engineer will be a technically capable and hands-on engineer who is comfortable working across cloud, Microsoft technologies, DevOps practices and networking. You will be joining a collaborative team and taking ownership of infrastructure support and engineering across a modern technology environment. You will need proven experience working with the following: AWS cloud infrastructure, deployment and management Microsoft stack including Azure, Windows Server and related technologies DevOps practices and tooling within an infrastructure context Networking including configuration, troubleshooting and management Resolving complex 2nd and 3rd line infrastructure issues Interested? Please apply below. 2nd Line Engineer, 3rd Line Engineer, Infrastructure Engineer, AWS, Azure, Microsoft, DevOps, Networking, Cloud, Manchester, Permanent, Hybrid
May 17, 2026
Full time
We're looking for a 2nd / 3rd Line Infrastructure Engineer for a Manchester-based client on a permanent basis, paying between 40,000 and 45,000 per annum. This role is predominantly remote with an expectation to be in the Manchester office one day per week. The successful 2nd/3rd Line Infrastructure Engineer will be a technically capable and hands-on engineer who is comfortable working across cloud, Microsoft technologies, DevOps practices and networking. You will be joining a collaborative team and taking ownership of infrastructure support and engineering across a modern technology environment. You will need proven experience working with the following: AWS cloud infrastructure, deployment and management Microsoft stack including Azure, Windows Server and related technologies DevOps practices and tooling within an infrastructure context Networking including configuration, troubleshooting and management Resolving complex 2nd and 3rd line infrastructure issues Interested? Please apply below. 2nd Line Engineer, 3rd Line Engineer, Infrastructure Engineer, AWS, Azure, Microsoft, DevOps, Networking, Cloud, Manchester, Permanent, Hybrid
IT Senior Infrastructure Engineer - Temporary (up to 24 months) Salary: £42,479 to £49,976 (dependent on experience) Contract type: Temporary: Fixed-Term Contract or Secondment Hours: Full-Time Location: Poole, Dorset, England Location description: Hybrid between home and Poole - minimum of 3 days per week in office Closing Date: Reference: 21570 About the RNLI The RNLI is a unique organisation, saving lives at sea through volunteers, lifeboats, training, and innovation. From frontline operations to our national fundraising platform, robust and secure IT infrastructure is critical to everything we do. Our Infrastructure and Cloud services underpin lifesaving activity across the organisation, supporting staff, volunteers, and supporters nationwide. The Role As an IT Senior Infrastructure Engineer, you'll act as a senior escalation point for 3rd-line operational support across RNLI's on-premise and cloud infrastructure. You'll take a proactive role in managing, improving, and securing our server and cloud estate, ensuring high availability, resilience, and performance. You'll also contribute to future systems design, service improvement initiatives, and the ongoing evolution of our infrastructure platforms. Key Responsibilities - Provide expert 3rd-line support for physical, virtual, and public cloud infrastructure - Manage and enhance Windows Server and Hyper-V environments - Support and optimise Microsoft Azure and Microsoft 365 platforms - Design, implement, and review system security, backup, and disaster recovery controls - Deploy enhancements, patches, and upgrades across platforms - Contribute to infrastructure design decisions and service improvement initiatives - Create and maintain high-quality technical documentation and service records - Act as a technical mentor and escalation point within the wider infrastructure team About You To succeed in this role, you'll bring strong technical expertise alongside a proactive, service-focused mindset. Essential experience: - Strong experience supporting physical and virtual Windows Server environments (Hyper-V) - Extensive practical experience with Microsoft Azure - Extensive experience with Microsoft 365 - Proven PowerShell scripting capability Desirable experience: - Working knowledge of SQL, SANs, and infrastructure monitoring tools You'll enjoy solving complex technical problems, sharing knowledge with colleagues, and continuously improving the services you support. What We Offer - Competitive salary of £42,479 to £49,976 (dependent on experience)- 26 days' annual leave plus bank holidays - Competitive pension scheme with employer contributions up to 10% - Life assurance - Health and dental cash plan - Hybrid working to support work/life Ready to Apply? If you're passionate about infrastructure, cloud technology, and making a real difference, we'd love to hear from you. Apply today and help support the RNLI's lifesaving mission. Safeguarding The RNLI is committed to safeguarding; protecting a person's health, wellbeing, and human rights, enabling them to live free from harm, abuse, and neglect. We expect all employees and volunteers to share this commitment and have a zero-tolerance approach. The suitability of all prospective employees and volunteers will be assessed during the recruitment process in line with this commitment. This will include relevant criminal record checks being carried out, dependent on the eligibility of the role. (England & Wales; DBS check, Scotland; Disclosure Scotland PVG, Northern Ireland; Access NI, Republic of Ireland; Garda Vetting; International, International Child Protection Certificate process). Diversity at the RNLI Our staff and volunteers have been saving lives at sea without prejudice for 200 years. We respect and value diversity of background, skills and perspectives within our teams, and consider it essential to help us deliver a world-class lifesaving service. We are an inclusive organisation and welcome applications from everyone. In addition to having the skills needed for the role, we also look for applicants who share our commitment to living our RNLI values (trustworthy, courageous, selfless, and dependable), and helping us work towards Our Vision: To save Every One.
May 17, 2026
Contractor
IT Senior Infrastructure Engineer - Temporary (up to 24 months) Salary: £42,479 to £49,976 (dependent on experience) Contract type: Temporary: Fixed-Term Contract or Secondment Hours: Full-Time Location: Poole, Dorset, England Location description: Hybrid between home and Poole - minimum of 3 days per week in office Closing Date: Reference: 21570 About the RNLI The RNLI is a unique organisation, saving lives at sea through volunteers, lifeboats, training, and innovation. From frontline operations to our national fundraising platform, robust and secure IT infrastructure is critical to everything we do. Our Infrastructure and Cloud services underpin lifesaving activity across the organisation, supporting staff, volunteers, and supporters nationwide. The Role As an IT Senior Infrastructure Engineer, you'll act as a senior escalation point for 3rd-line operational support across RNLI's on-premise and cloud infrastructure. You'll take a proactive role in managing, improving, and securing our server and cloud estate, ensuring high availability, resilience, and performance. You'll also contribute to future systems design, service improvement initiatives, and the ongoing evolution of our infrastructure platforms. Key Responsibilities - Provide expert 3rd-line support for physical, virtual, and public cloud infrastructure - Manage and enhance Windows Server and Hyper-V environments - Support and optimise Microsoft Azure and Microsoft 365 platforms - Design, implement, and review system security, backup, and disaster recovery controls - Deploy enhancements, patches, and upgrades across platforms - Contribute to infrastructure design decisions and service improvement initiatives - Create and maintain high-quality technical documentation and service records - Act as a technical mentor and escalation point within the wider infrastructure team About You To succeed in this role, you'll bring strong technical expertise alongside a proactive, service-focused mindset. Essential experience: - Strong experience supporting physical and virtual Windows Server environments (Hyper-V) - Extensive practical experience with Microsoft Azure - Extensive experience with Microsoft 365 - Proven PowerShell scripting capability Desirable experience: - Working knowledge of SQL, SANs, and infrastructure monitoring tools You'll enjoy solving complex technical problems, sharing knowledge with colleagues, and continuously improving the services you support. What We Offer - Competitive salary of £42,479 to £49,976 (dependent on experience)- 26 days' annual leave plus bank holidays - Competitive pension scheme with employer contributions up to 10% - Life assurance - Health and dental cash plan - Hybrid working to support work/life Ready to Apply? If you're passionate about infrastructure, cloud technology, and making a real difference, we'd love to hear from you. Apply today and help support the RNLI's lifesaving mission. Safeguarding The RNLI is committed to safeguarding; protecting a person's health, wellbeing, and human rights, enabling them to live free from harm, abuse, and neglect. We expect all employees and volunteers to share this commitment and have a zero-tolerance approach. The suitability of all prospective employees and volunteers will be assessed during the recruitment process in line with this commitment. This will include relevant criminal record checks being carried out, dependent on the eligibility of the role. (England & Wales; DBS check, Scotland; Disclosure Scotland PVG, Northern Ireland; Access NI, Republic of Ireland; Garda Vetting; International, International Child Protection Certificate process). Diversity at the RNLI Our staff and volunteers have been saving lives at sea without prejudice for 200 years. We respect and value diversity of background, skills and perspectives within our teams, and consider it essential to help us deliver a world-class lifesaving service. We are an inclusive organisation and welcome applications from everyone. In addition to having the skills needed for the role, we also look for applicants who share our commitment to living our RNLI values (trustworthy, courageous, selfless, and dependable), and helping us work towards Our Vision: To save Every One.
IT Support Engineer - Microsoft Platform - Eco- Environment Services Join a growing, cloud-first organisation as an IT Support Engineer and play a critical role in supporting, securing, and evolving a modern IT environment. This is a hands-on, technically focused position suited to an experienced 3rd Line Engineer who thrives on solving complex problems and delivering high-quality infrastructure solutions. Role Snapshot - Sheffield HQ: Salary: 40,000 - 45,000 per annum Working Pattern: Hybrid - 2 days from home, 3 days from the Sheffield office Hours: 08:30 - 17:00, Monday to Friday Reporting to: Group Information Systems Manager Occasional travel to other UK sites required About the Role: As the IT Support Engineer, you will provide 3rd Line Technical Support and contribute to the design, delivery, and ongoing improvement of a secure, scalable IT infrastructure. Working across multiple business units, you will support a "Cloud-First" strategy while maintaining on-premise and hybrid systems. This role offers significant exposure to infrastructure projects, cyber security initiatives, and modern workplace technologies. Key Responsibilities: Provide 3rd line technical support, acting as an escalation point for complex incidents and problems. Maintain and support Microsoft 365, Azure / Entra ID, Intune, and Windows Server environments. Lead or contribute to infrastructure projects including cloud migrations, upgrades, and system integrations. Configure and support network infrastructure including firewalls, switches, routers, and Wi-Fi. Administer Active Directory, Group Policy, identity management, and access controls. Manage endpoint provisioning, compliance, and security using Intune and Endpoint Manager. Monitor system performance, availability, and security, ensuring adherence to best practices. Maintain and test backup, disaster recovery, and business continuity solutions. Support Cyber Essentials compliance, patching, MFA, conditional access, and security tooling. Work closely with third-party suppliers and internal stakeholders to deliver reliable IT services. Produce clear technical documentation and contribute to continuous service improvement. Skills and Experience: Essential: At least 5 years' experience in IT support, including substantial 3rd line and project-based work. Strong hands-on experience with Microsoft 365 (Exchange, Teams, SharePoint, Power Platform). Proven experience with Azure AD / Entra ID, Intune MDM, and Windows Server (2016/2019). Solid understanding of Active Directory, Group Policy, and networking fundamentals. Experience supporting multi-site or multi-entity environments. Strong troubleshooting, analytical, and problem-solving capabilities. Experience implementing or maintaining Cyber Essentials compliance. Excellent communication and stakeholder management skills. Highly organised, proactive, and customer-focused mindset. Desirable: Microsoft certifications (Azure, Microsoft 365, Security). CCNA, VCP, or equivalent technical certifications. Experience with PowerShell scripting and automation. Knowledge of ITIL or structured service management frameworks. Experience with Veeam or similar backup and DR platforms. What's On Offer: Competitive salary package with clear technical ownership. Hybrid working model supporting work-life balance. Exposure to modern cloud and infrastructure technologies. Opportunity to influence and shape a growing IT environment. Support for ongoing professional development and training. Call Experis IT Today for more information on (phone number removed)
May 17, 2026
Full time
IT Support Engineer - Microsoft Platform - Eco- Environment Services Join a growing, cloud-first organisation as an IT Support Engineer and play a critical role in supporting, securing, and evolving a modern IT environment. This is a hands-on, technically focused position suited to an experienced 3rd Line Engineer who thrives on solving complex problems and delivering high-quality infrastructure solutions. Role Snapshot - Sheffield HQ: Salary: 40,000 - 45,000 per annum Working Pattern: Hybrid - 2 days from home, 3 days from the Sheffield office Hours: 08:30 - 17:00, Monday to Friday Reporting to: Group Information Systems Manager Occasional travel to other UK sites required About the Role: As the IT Support Engineer, you will provide 3rd Line Technical Support and contribute to the design, delivery, and ongoing improvement of a secure, scalable IT infrastructure. Working across multiple business units, you will support a "Cloud-First" strategy while maintaining on-premise and hybrid systems. This role offers significant exposure to infrastructure projects, cyber security initiatives, and modern workplace technologies. Key Responsibilities: Provide 3rd line technical support, acting as an escalation point for complex incidents and problems. Maintain and support Microsoft 365, Azure / Entra ID, Intune, and Windows Server environments. Lead or contribute to infrastructure projects including cloud migrations, upgrades, and system integrations. Configure and support network infrastructure including firewalls, switches, routers, and Wi-Fi. Administer Active Directory, Group Policy, identity management, and access controls. Manage endpoint provisioning, compliance, and security using Intune and Endpoint Manager. Monitor system performance, availability, and security, ensuring adherence to best practices. Maintain and test backup, disaster recovery, and business continuity solutions. Support Cyber Essentials compliance, patching, MFA, conditional access, and security tooling. Work closely with third-party suppliers and internal stakeholders to deliver reliable IT services. Produce clear technical documentation and contribute to continuous service improvement. Skills and Experience: Essential: At least 5 years' experience in IT support, including substantial 3rd line and project-based work. Strong hands-on experience with Microsoft 365 (Exchange, Teams, SharePoint, Power Platform). Proven experience with Azure AD / Entra ID, Intune MDM, and Windows Server (2016/2019). Solid understanding of Active Directory, Group Policy, and networking fundamentals. Experience supporting multi-site or multi-entity environments. Strong troubleshooting, analytical, and problem-solving capabilities. Experience implementing or maintaining Cyber Essentials compliance. Excellent communication and stakeholder management skills. Highly organised, proactive, and customer-focused mindset. Desirable: Microsoft certifications (Azure, Microsoft 365, Security). CCNA, VCP, or equivalent technical certifications. Experience with PowerShell scripting and automation. Knowledge of ITIL or structured service management frameworks. Experience with Veeam or similar backup and DR platforms. What's On Offer: Competitive salary package with clear technical ownership. Hybrid working model supporting work-life balance. Exposure to modern cloud and infrastructure technologies. Opportunity to influence and shape a growing IT environment. Support for ongoing professional development and training. Call Experis IT Today for more information on (phone number removed)
Senior Engineer Leicester Hybrid £50,000-£60,000 About the Role: We're partnering with a highly reputable company based just outside of Leicester to find a talented Infrastructure Engineer. This is a hybrid position, offering 2 days from home after probation. The Opportunity: As an Infrastructure Engineer, you'll be a vital part of the team, working on exciting projects and ensuring the reliability, scalability, and security of IT environments. Key Responsibilities: Designing, implementing, and maintaining server, network, and storage solutions for clients. Providing 3rd line support, resolving complex technical issues efficiently. Managing cloud and hybrid environments, including Azure. Monitoring and maintaining infrastructure to ensure optimal performance and security. Leading infrastructure migrations and upgrades with minimal downtime. Building strong relationships with clients, understanding their needs, and providing tailored solutions. Documenting technical processes and configurations for clarity and compliance. Keeping up-to-date with emerging technologies to recommend innovative solutions. About You We're seeking a Senior Engineer with a strong technical foundation, a proactive mindset, and a deep understanding of enterprise networking. You'll be comfortable operating in complex environments, troubleshooting critical issues, and working closely with clients and stakeholders. To be successful in this role, you should have: Proven experience in a Senior Infrastructure Engineer or similar role within complex IT environments. Advanced knowledge of Windows Server operating systems and core infrastructure services. Strong hands-on experience with virtualisation technologies such as VMware or Hyper-V. Deep expertise in networking , including design, configuration, and troubleshooting of: Firewalls (Fortinet, Cisco ASA, or similar) Routers and switches (Cisco preferred) VLANs, VPNs, routing protocols, and network security principles Solid experience with cloud platforms , particularly Microsoft Azure, including hybrid network integrations. Experience implementing and supporting backup and disaster recovery solutions in enterprise environments. Ability to diagnose and resolve complex network and infrastructure issues under pressure. Excellent communication skills with the ability to engage effectively with technical and non-technical stakeholders . Relevant certifications (e.g., Microsoft, Cisco CCNA/CCNP, VMware) are highly desirable. Senior Engineer Leicester Hybrid £50,000-£60,000 Oscar Associates (UK) Limited is acting as an Employment Agency in relation to this vacancy. To understand more about what we do with your data please review our privacy policy in the privacy section of the Oscar website.
May 16, 2026
Full time
Senior Engineer Leicester Hybrid £50,000-£60,000 About the Role: We're partnering with a highly reputable company based just outside of Leicester to find a talented Infrastructure Engineer. This is a hybrid position, offering 2 days from home after probation. The Opportunity: As an Infrastructure Engineer, you'll be a vital part of the team, working on exciting projects and ensuring the reliability, scalability, and security of IT environments. Key Responsibilities: Designing, implementing, and maintaining server, network, and storage solutions for clients. Providing 3rd line support, resolving complex technical issues efficiently. Managing cloud and hybrid environments, including Azure. Monitoring and maintaining infrastructure to ensure optimal performance and security. Leading infrastructure migrations and upgrades with minimal downtime. Building strong relationships with clients, understanding their needs, and providing tailored solutions. Documenting technical processes and configurations for clarity and compliance. Keeping up-to-date with emerging technologies to recommend innovative solutions. About You We're seeking a Senior Engineer with a strong technical foundation, a proactive mindset, and a deep understanding of enterprise networking. You'll be comfortable operating in complex environments, troubleshooting critical issues, and working closely with clients and stakeholders. To be successful in this role, you should have: Proven experience in a Senior Infrastructure Engineer or similar role within complex IT environments. Advanced knowledge of Windows Server operating systems and core infrastructure services. Strong hands-on experience with virtualisation technologies such as VMware or Hyper-V. Deep expertise in networking , including design, configuration, and troubleshooting of: Firewalls (Fortinet, Cisco ASA, or similar) Routers and switches (Cisco preferred) VLANs, VPNs, routing protocols, and network security principles Solid experience with cloud platforms , particularly Microsoft Azure, including hybrid network integrations. Experience implementing and supporting backup and disaster recovery solutions in enterprise environments. Ability to diagnose and resolve complex network and infrastructure issues under pressure. Excellent communication skills with the ability to engage effectively with technical and non-technical stakeholders . Relevant certifications (e.g., Microsoft, Cisco CCNA/CCNP, VMware) are highly desirable. Senior Engineer Leicester Hybrid £50,000-£60,000 Oscar Associates (UK) Limited is acting as an Employment Agency in relation to this vacancy. To understand more about what we do with your data please review our privacy policy in the privacy section of the Oscar website.
Position: 3rd Line Engineer Location: Milton Park Salary: 38k-44k Benefits 25+ Days Holiday and rising (plus bank holidays) Flexible working (WFH incentives) Bupa Cash Plan Electric Vehicle Scheme Cycle Scheme Discounted Gym Membership Paid Charity Day Car Parking Come and work for one of the UK's leading technology specialists, proudly recognised as a World Class Place to Work by Best Companies, a nationally respected benchmark for employee engagement and workplace excellence. We were also ranked as the Technology Company to Work For in the UK, reflecting our culture, our people, and our commitment to being an employer of choice. Primary Purpose: The Tier 3 team are tasked with handling the senior escalation of cases raised to the Service Delivery department. In addition, a successful applicant for the role of a Tier 3 engineer, in addition to being a highly skilled generalist, will be expected to pursue at least one line of specialisation within our supported baselines (Security, Backup & Disaster Recovery, Networking, Cloud Infrastructure etc.) Key Responsibilities Key Responsibilities: Manage incident and request tickets ensuring established SLA's are met. Being the first point of contact for escalations from Tier 2 engineers. Ensure all support requests/alerts are logged and that the client remains updated throughout the lifecycle of the request. Monitor and maintain client's Infrastructure and systems. Proactively respond to monitoring alerts and notifications. Servicing tasks within client on/offboarding processes. Ensuring that all role specific KPI's and targets are met as an individual and as a part of the wider team objectives. Providing a strong, coherent and proactive communication standard when engaging with internal departments. Providing a strong, coherent and proactive communication standard when engaging with current and prospective clients. Person Specification: Minimum: Experience with Microsoft Azure (Virtual Servers, Backup & Disaster Recovery, Networking, AVD, Hybrid deployments). Experience with current generation security technologies and services (AV, firewalls, CA policies, RBAC, managed threat response, identity threat, mail & web filter systems). Experience working with Backup & Disaster Recovery processes. Experience with internal networking infrastructure and management (DHCP, DNS, NPS/RADIUS, managed/unmanaged switches, firewalls, wireless, VPN technologies). Experience with cloud led identity/management/policy systems (Intune, Entra, ABM) Experience with physical and hybrid hypervisor technologies (VMWare, Hyper-V) Experience with Microsoft Server OS (management, maintenance, administrative tooling and deployment). Excellent knowledge of scripting and RPA automations Excellent communication skills. Excellent troubleshooting and problem resolution skills. Excellent client service. Strive to continuous improvement Able to work independently under pressure Minimum of 4 years' IT experience in a corporate or services environment Driving license and own transport essential Desirable: Experience or certification in any of the following technologies Watchguard, FortiGate, Sophos, Smoothwall firewalls Sophos Anti-Virus HPE/Aruba, Cisco, Dell, Unifi switching VMWare ESXI & Microsoft Hyper-V Microsoft Azure Apple Business Manager Google Workspace Ubiquiti, Meraki wireless Mimecast, Barracuda mail filtering Veeam, Datto, Acronis, Barracuda backup & disaster recovery INDIT Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer. By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.
May 16, 2026
Full time
Position: 3rd Line Engineer Location: Milton Park Salary: 38k-44k Benefits 25+ Days Holiday and rising (plus bank holidays) Flexible working (WFH incentives) Bupa Cash Plan Electric Vehicle Scheme Cycle Scheme Discounted Gym Membership Paid Charity Day Car Parking Come and work for one of the UK's leading technology specialists, proudly recognised as a World Class Place to Work by Best Companies, a nationally respected benchmark for employee engagement and workplace excellence. We were also ranked as the Technology Company to Work For in the UK, reflecting our culture, our people, and our commitment to being an employer of choice. Primary Purpose: The Tier 3 team are tasked with handling the senior escalation of cases raised to the Service Delivery department. In addition, a successful applicant for the role of a Tier 3 engineer, in addition to being a highly skilled generalist, will be expected to pursue at least one line of specialisation within our supported baselines (Security, Backup & Disaster Recovery, Networking, Cloud Infrastructure etc.) Key Responsibilities Key Responsibilities: Manage incident and request tickets ensuring established SLA's are met. Being the first point of contact for escalations from Tier 2 engineers. Ensure all support requests/alerts are logged and that the client remains updated throughout the lifecycle of the request. Monitor and maintain client's Infrastructure and systems. Proactively respond to monitoring alerts and notifications. Servicing tasks within client on/offboarding processes. Ensuring that all role specific KPI's and targets are met as an individual and as a part of the wider team objectives. Providing a strong, coherent and proactive communication standard when engaging with internal departments. Providing a strong, coherent and proactive communication standard when engaging with current and prospective clients. Person Specification: Minimum: Experience with Microsoft Azure (Virtual Servers, Backup & Disaster Recovery, Networking, AVD, Hybrid deployments). Experience with current generation security technologies and services (AV, firewalls, CA policies, RBAC, managed threat response, identity threat, mail & web filter systems). Experience working with Backup & Disaster Recovery processes. Experience with internal networking infrastructure and management (DHCP, DNS, NPS/RADIUS, managed/unmanaged switches, firewalls, wireless, VPN technologies). Experience with cloud led identity/management/policy systems (Intune, Entra, ABM) Experience with physical and hybrid hypervisor technologies (VMWare, Hyper-V) Experience with Microsoft Server OS (management, maintenance, administrative tooling and deployment). Excellent knowledge of scripting and RPA automations Excellent communication skills. Excellent troubleshooting and problem resolution skills. Excellent client service. Strive to continuous improvement Able to work independently under pressure Minimum of 4 years' IT experience in a corporate or services environment Driving license and own transport essential Desirable: Experience or certification in any of the following technologies Watchguard, FortiGate, Sophos, Smoothwall firewalls Sophos Anti-Virus HPE/Aruba, Cisco, Dell, Unifi switching VMWare ESXI & Microsoft Hyper-V Microsoft Azure Apple Business Manager Google Workspace Ubiquiti, Meraki wireless Mimecast, Barracuda mail filtering Veeam, Datto, Acronis, Barracuda backup & disaster recovery INDIT Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer. By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.
Senior IT Support Engineer South East England Field-Based / Hybrid (80% Remote) 18 Month FTC £40,000 - £45,000 + Benefits VIQU has partnered with a leading organisation to recruit a Senior IT Support Engineer to support schools across South East England with advanced IT projects, audits, and escalated technical support. This Senior IT Support Engineer role is ideal for a proactive and adaptable professional who thrives in a field-based position, working closely with local IT teams and educational stakeholders. As a Senior IT Support Engineer, you will play a key role in delivering technical solutions, improving infrastructure, and supporting critical IT operations, while balancing remote work with on-site visits across the region. Key Responsibilities: • Support delivery of medium-scale IT projects, including procurement and rollout of systems • Conduct technical audits of IT systems and processes, identifying risks and improvement opportunities • Provide expert problem-solving and challenge existing approaches to implement effective solutions • Contribute to IT estate refresh planning, including budgeting and infrastructure improvements • Deliver training and guidance to local IT staff to build capability • Provide short-term specialist support during IT incidents or crises • Work closely with stakeholders across schools, communicating technical concepts clearly • Travel to schools across South East England as part of project delivery (within working hours) Key Requirements: • Proven experience in a 2nd or 3rd line IT support or technical role • Strong technical troubleshooting and problem-solving skills • Experience with technologies such as Intune, Azure, Active Directory, and cloud infrastructure • Knowledge of networking solutions such as Meraki or Ubiquiti wireless systems • Ability to work independently and take ownership of technical projects • Excellent communication skills with experience engaging non-technical stakeholders • Experience within education or schools is desirable but not essential • Full UK driving licence and willingness to travel across the region Apply today to speak with VIQU in confidence or contact Belle Hegarty via the VIQU website Know someone exceptional for this Senior IT Support Engineer position? Refer them and receive up to £1,000 if successful (terms apply). Follow us on IT Recruitment for more exciting opportunities. Senior IT Support Engineer South East England Field-Based / Hybrid (80% Remote) 18 Month FTC £40,000 - £45,000 + Benefits
May 16, 2026
Full time
Senior IT Support Engineer South East England Field-Based / Hybrid (80% Remote) 18 Month FTC £40,000 - £45,000 + Benefits VIQU has partnered with a leading organisation to recruit a Senior IT Support Engineer to support schools across South East England with advanced IT projects, audits, and escalated technical support. This Senior IT Support Engineer role is ideal for a proactive and adaptable professional who thrives in a field-based position, working closely with local IT teams and educational stakeholders. As a Senior IT Support Engineer, you will play a key role in delivering technical solutions, improving infrastructure, and supporting critical IT operations, while balancing remote work with on-site visits across the region. Key Responsibilities: • Support delivery of medium-scale IT projects, including procurement and rollout of systems • Conduct technical audits of IT systems and processes, identifying risks and improvement opportunities • Provide expert problem-solving and challenge existing approaches to implement effective solutions • Contribute to IT estate refresh planning, including budgeting and infrastructure improvements • Deliver training and guidance to local IT staff to build capability • Provide short-term specialist support during IT incidents or crises • Work closely with stakeholders across schools, communicating technical concepts clearly • Travel to schools across South East England as part of project delivery (within working hours) Key Requirements: • Proven experience in a 2nd or 3rd line IT support or technical role • Strong technical troubleshooting and problem-solving skills • Experience with technologies such as Intune, Azure, Active Directory, and cloud infrastructure • Knowledge of networking solutions such as Meraki or Ubiquiti wireless systems • Ability to work independently and take ownership of technical projects • Excellent communication skills with experience engaging non-technical stakeholders • Experience within education or schools is desirable but not essential • Full UK driving licence and willingness to travel across the region Apply today to speak with VIQU in confidence or contact Belle Hegarty via the VIQU website Know someone exceptional for this Senior IT Support Engineer position? Refer them and receive up to £1,000 if successful (terms apply). Follow us on IT Recruitment for more exciting opportunities. Senior IT Support Engineer South East England Field-Based / Hybrid (80% Remote) 18 Month FTC £40,000 - £45,000 + Benefits
Job title : 2nd / 3rd Line Support Engineer (Contract) Location : Central London (Hybrid) Rate : £325 per day (Inside IR35) Contract length : 6 months + extension Start date : ASAP Working hours : 9:00am to 5:00pmA highly established organisation is seeking a 2nd / 3rd Line Support Engineer to join on an initial 6-month contract with strong potential for extension. This role sits within a fast-moving technical environment where the focus is split between BAU escalation support and hands-on infrastructure project delivery. You will be working closely with infrastructure, cloud and security teams on key transformation and improvement initiatives.The 2nd / 3rd Line Support Engineer will not only be responsible for resolving complex escalations, but will also play a key role in delivering infrastructure and cloud-based projects end-to-end. This includes assisting with system migrations, modern workplace rollouts, identity and access improvements and automation initiatives. This is a highly delivery-focused role where project work is a core part of the day-to-day, not just an add-on.The successful 2nd / 3rd Line Support Engineer will have a proactive mindset, strong technical depth and the ability to take ownership of tasks within both support and project environments. You will be expected to work independently on project streams while also collaborating across wider technical teams. Essential skills - 2nd / 3rd Line Support Engineer: Microsoft Entra ID (Azure AD) administration and advanced troubleshooting Microsoft 365 (Exchange Online, SharePoint, Teams administration and migration support) Intune / Endpoint Manager (device build standards, policy deployment, large-scale rollout experience) Windows Server (2016/2019/2022) support and build/migration involvement Azure (VM provisioning, migrations, networking fundamentals) Networking troubleshooting (VPNs, firewalls, routing, DNS resolution) Microsoft Defender for Endpoint (security configuration and onboarding) PowerShell scripting for automation, remediation and deployment support Proven experience working on infrastructure or workplace transformation projects Desirable skills - 2nd / 3rd Line Support Engineer: Microsoft Sentinel (SIEM integration and security uplift projects) VMware / virtualisation migrations or upgrades ITIL framework experience in structured project delivery Identity governance / conditional access rollout projects Experience delivering Microsoft 365 tenant migrations or device modernisation programmes If you are a technically strong engineer who enjoys being hands-on with both escalation support and meaningful infrastructure and cloud projects, this contract offers excellent exposure to modern enterprise transformation work. Please apply with an up to date CV.
May 15, 2026
Contractor
Job title : 2nd / 3rd Line Support Engineer (Contract) Location : Central London (Hybrid) Rate : £325 per day (Inside IR35) Contract length : 6 months + extension Start date : ASAP Working hours : 9:00am to 5:00pmA highly established organisation is seeking a 2nd / 3rd Line Support Engineer to join on an initial 6-month contract with strong potential for extension. This role sits within a fast-moving technical environment where the focus is split between BAU escalation support and hands-on infrastructure project delivery. You will be working closely with infrastructure, cloud and security teams on key transformation and improvement initiatives.The 2nd / 3rd Line Support Engineer will not only be responsible for resolving complex escalations, but will also play a key role in delivering infrastructure and cloud-based projects end-to-end. This includes assisting with system migrations, modern workplace rollouts, identity and access improvements and automation initiatives. This is a highly delivery-focused role where project work is a core part of the day-to-day, not just an add-on.The successful 2nd / 3rd Line Support Engineer will have a proactive mindset, strong technical depth and the ability to take ownership of tasks within both support and project environments. You will be expected to work independently on project streams while also collaborating across wider technical teams. Essential skills - 2nd / 3rd Line Support Engineer: Microsoft Entra ID (Azure AD) administration and advanced troubleshooting Microsoft 365 (Exchange Online, SharePoint, Teams administration and migration support) Intune / Endpoint Manager (device build standards, policy deployment, large-scale rollout experience) Windows Server (2016/2019/2022) support and build/migration involvement Azure (VM provisioning, migrations, networking fundamentals) Networking troubleshooting (VPNs, firewalls, routing, DNS resolution) Microsoft Defender for Endpoint (security configuration and onboarding) PowerShell scripting for automation, remediation and deployment support Proven experience working on infrastructure or workplace transformation projects Desirable skills - 2nd / 3rd Line Support Engineer: Microsoft Sentinel (SIEM integration and security uplift projects) VMware / virtualisation migrations or upgrades ITIL framework experience in structured project delivery Identity governance / conditional access rollout projects Experience delivering Microsoft 365 tenant migrations or device modernisation programmes If you are a technically strong engineer who enjoys being hands-on with both escalation support and meaningful infrastructure and cloud projects, this contract offers excellent exposure to modern enterprise transformation work. Please apply with an up to date CV.
Hiring: Network Engineer (Professional) Duration: 6-Month Contract Location: London or Sheffield (Hybrid: 2 days per week on-site) Level: Professional (Band P3) Are you a CCNP-level engineer with a passion for hybrid cloud environments? We are looking for a high-caliber Network Engineer to join our IT Infrastructure and Operations team for a critical 6-month project. This role sits at the heart of our Platforms team, where you'll bridge the gap between traditional on-premises networking and cutting-edge Azure cloud infrastructure. The Mission You will be responsible for the reliability, security, and performance of our network across both on-premises and Azure environments. Your day-to-day will involve: Cisco Networking: Designing and maintaining secure LAN/WAN infrastructure (switches, routers, and structured cabling). Cloud Integration: Leading the design of Azure virtual networks, subnets, NSGs, and ExpressRoute. Security First: Managing enterprise-grade firewalls (On-prem and Azure WAF) to protect business-critical workloads. Technical Leadership: Providing 3rd line support, directing root cause analysis, and governing complex network changes. Who You Are Essential Requirements: Cisco Expertise: Must hold a Cisco Certified Network Professional (CCNP) or equivalent industry certification. Azure Specialist: Microsoft Certified: Azure Network Engineer Associate (AZ-700) or demonstrable equivalent experience. Hybrid Experience: Proven track record in managing secure, scalable network architectures across hybrid environments (SFIA Level 5). Highly Desirable: Infrastructure as Code (IaC) skills (Terraform). Experience in Financial Institutions or UK Government sectors. Familiarity with Zero Trust architecture and modern segmentation. Why Apply? This is a chance to provide strategic oversight on high-availability systems within a regulated banking environment. You'll work with a talented IT Operations team and managed service providers to deliver reliable, efficient, and secure IT services. Are you ready to optimize our enterprise network? Apply now or tag a colleague who would be a perfect fit! Randstad Technologies is acting as an Employment Business in relation to this vacancy.
May 15, 2026
Contractor
Hiring: Network Engineer (Professional) Duration: 6-Month Contract Location: London or Sheffield (Hybrid: 2 days per week on-site) Level: Professional (Band P3) Are you a CCNP-level engineer with a passion for hybrid cloud environments? We are looking for a high-caliber Network Engineer to join our IT Infrastructure and Operations team for a critical 6-month project. This role sits at the heart of our Platforms team, where you'll bridge the gap between traditional on-premises networking and cutting-edge Azure cloud infrastructure. The Mission You will be responsible for the reliability, security, and performance of our network across both on-premises and Azure environments. Your day-to-day will involve: Cisco Networking: Designing and maintaining secure LAN/WAN infrastructure (switches, routers, and structured cabling). Cloud Integration: Leading the design of Azure virtual networks, subnets, NSGs, and ExpressRoute. Security First: Managing enterprise-grade firewalls (On-prem and Azure WAF) to protect business-critical workloads. Technical Leadership: Providing 3rd line support, directing root cause analysis, and governing complex network changes. Who You Are Essential Requirements: Cisco Expertise: Must hold a Cisco Certified Network Professional (CCNP) or equivalent industry certification. Azure Specialist: Microsoft Certified: Azure Network Engineer Associate (AZ-700) or demonstrable equivalent experience. Hybrid Experience: Proven track record in managing secure, scalable network architectures across hybrid environments (SFIA Level 5). Highly Desirable: Infrastructure as Code (IaC) skills (Terraform). Experience in Financial Institutions or UK Government sectors. Familiarity with Zero Trust architecture and modern segmentation. Why Apply? This is a chance to provide strategic oversight on high-availability systems within a regulated banking environment. You'll work with a talented IT Operations team and managed service providers to deliver reliable, efficient, and secure IT services. Are you ready to optimize our enterprise network? Apply now or tag a colleague who would be a perfect fit! Randstad Technologies is acting as an Employment Business in relation to this vacancy.
2nd Line Engineer Loation: Remote (UK-based) with customer site visits as required Full-time Permanent Monday Friday, 9:00am 5:30pm Join a Growing Microsoft Cloud MSP Our client is a fast-growing Managed Service Provider helping businesses unlock the full potential of Microsoft Cloud technologies. Their services cover IT support, cyber security, and digital transformation, delivering modern solutions that help organisations work smarter and more securely. This is a business with ambitious plans, a collaborative culture, and a strong technical foundation. The team includes hands-on directors, an experienced Senior Engineer leading project delivery, a trusted outsourced service desk, and a network of specialist contractors. They re now looking for a proactive and customer-focused 2nd Line Engineer to help support their next stage of growth. The Opportunity This role is ideal for someone who enjoys variety, autonomy, and customer interaction. You ll work closely with the outsourced service desk, taking ownership of escalated support tickets while also delivering customer change requests, project work, and on-site installations. You ll collaborate directly with senior technical leadership and play an important role in improving systems, processes, and customer experience. Some weeks will involve regular customer site visits for project work or reactive support, while others will be fully remote. Key Responsibilities Resolve 1st and 2nd line escalated tickets end-to-end Deliver customer change requests including: Laptop setups User onboarding/offboarding SharePoint site creation Teams and mailbox configuration Support project delivery and on-site installations Attend customer sites for scheduled and reactive work Work alongside the Senior Engineer on escalations and complex issues Maintain clear technical documentation Identify opportunities to improve systems and processes Optional Growth into Technical Account Management For candidates interested in developing commercially, there s also the opportunity to support account management activities, including: Assisting the Account Manager Producing basic quotes for hardware and licensing Participating in technical customer discussions This is completely optional, but offers a genuine pathway for career progression and salary growth. Technologies You ll Work With Microsoft 365 (Exchange, Teams, SharePoint, Intune) Microsoft Defender for Office 365 & Defender for Business Microsoft Entra ID & Conditional Access Microsoft Azure basics Azure Virtual Desktop & Windows 365 Windows 10/11 & Windows Server Halo PSA Ninja RMM Asana Windows Autopilot About You You ll be someone who: Has strong communication and customer service skills Enjoys solving problems and learning new technologies Is proactive, organised, and driven to improve Is comfortable working both remotely and on customer sites Thrives in a fast-moving MSP environment Has an interest in AI tools and modern ways of working Essential Skills & Experience Minimum 2 years experience in a 2nd Line MSP role Strong Microsoft 365 administration experience Experience with Exchange, SharePoint, Teams, and Intune Working knowledge of Microsoft Entra ID & Conditional Access Good understanding of DNS, DHCP, VPNs, and firewalls Experience supporting Windows desktop and server environments Full UK driving licence and access to a vehicle Right to work in the UK Nice to Have: Experience using AI tools such as Microsoft Copilot or Claude Microsoft certifications (MS-900, AZ-900, SC-900, MS-102 etc.) Exposure to Azure IaaS, AVD, or Windows 365 Experience with Autopilot or Intune app packaging ITIL familiarity What s On Offer Competitive salary Generous holiday allowance Paid certifications and training Pension scheme Genuine progression opportunities into: 3rd Line Engineering Project Delivery Technical Account Management You ll be joining at an exciting stage of growth where your ideas, input, and development will genuinely matter.
May 15, 2026
Full time
2nd Line Engineer Loation: Remote (UK-based) with customer site visits as required Full-time Permanent Monday Friday, 9:00am 5:30pm Join a Growing Microsoft Cloud MSP Our client is a fast-growing Managed Service Provider helping businesses unlock the full potential of Microsoft Cloud technologies. Their services cover IT support, cyber security, and digital transformation, delivering modern solutions that help organisations work smarter and more securely. This is a business with ambitious plans, a collaborative culture, and a strong technical foundation. The team includes hands-on directors, an experienced Senior Engineer leading project delivery, a trusted outsourced service desk, and a network of specialist contractors. They re now looking for a proactive and customer-focused 2nd Line Engineer to help support their next stage of growth. The Opportunity This role is ideal for someone who enjoys variety, autonomy, and customer interaction. You ll work closely with the outsourced service desk, taking ownership of escalated support tickets while also delivering customer change requests, project work, and on-site installations. You ll collaborate directly with senior technical leadership and play an important role in improving systems, processes, and customer experience. Some weeks will involve regular customer site visits for project work or reactive support, while others will be fully remote. Key Responsibilities Resolve 1st and 2nd line escalated tickets end-to-end Deliver customer change requests including: Laptop setups User onboarding/offboarding SharePoint site creation Teams and mailbox configuration Support project delivery and on-site installations Attend customer sites for scheduled and reactive work Work alongside the Senior Engineer on escalations and complex issues Maintain clear technical documentation Identify opportunities to improve systems and processes Optional Growth into Technical Account Management For candidates interested in developing commercially, there s also the opportunity to support account management activities, including: Assisting the Account Manager Producing basic quotes for hardware and licensing Participating in technical customer discussions This is completely optional, but offers a genuine pathway for career progression and salary growth. Technologies You ll Work With Microsoft 365 (Exchange, Teams, SharePoint, Intune) Microsoft Defender for Office 365 & Defender for Business Microsoft Entra ID & Conditional Access Microsoft Azure basics Azure Virtual Desktop & Windows 365 Windows 10/11 & Windows Server Halo PSA Ninja RMM Asana Windows Autopilot About You You ll be someone who: Has strong communication and customer service skills Enjoys solving problems and learning new technologies Is proactive, organised, and driven to improve Is comfortable working both remotely and on customer sites Thrives in a fast-moving MSP environment Has an interest in AI tools and modern ways of working Essential Skills & Experience Minimum 2 years experience in a 2nd Line MSP role Strong Microsoft 365 administration experience Experience with Exchange, SharePoint, Teams, and Intune Working knowledge of Microsoft Entra ID & Conditional Access Good understanding of DNS, DHCP, VPNs, and firewalls Experience supporting Windows desktop and server environments Full UK driving licence and access to a vehicle Right to work in the UK Nice to Have: Experience using AI tools such as Microsoft Copilot or Claude Microsoft certifications (MS-900, AZ-900, SC-900, MS-102 etc.) Exposure to Azure IaaS, AVD, or Windows 365 Experience with Autopilot or Intune app packaging ITIL familiarity What s On Offer Competitive salary Generous holiday allowance Paid certifications and training Pension scheme Genuine progression opportunities into: 3rd Line Engineering Project Delivery Technical Account Management You ll be joining at an exciting stage of growth where your ideas, input, and development will genuinely matter.
Infrastructure Engineer Birmingham Competitive Salary VIQU have partnered with a leading organisation seeking an Infrastructure Engineer to join their expanding IT team. This is a hands-on role supporting and maintaining business-critical infrastructure and platform environments across on-premises and cloud technologies. The successful Infrastructure Engineer will play a key role in ensuring platform reliability, security, and operational performance across the organisation. Key Responsibilities of the Infrastructure Engineer: Provide 2nd and 3rd line infrastructure support across server, web, and collaboration platforms. Support and maintain SharePoint on-premises and SharePoint Online environments. Administer and troubleshoot IIS and web application environments. Support Windows Server infrastructure and core Microsoft technologies. Assist with platform upgrades, patching, deployments, and system improvements. Support Azure cloud services and hybrid infrastructure environments. Monitor infrastructure performance, availability, and security. Troubleshoot complex technical issues and perform root cause analysis. Maintain technical documentation, runbooks, and support procedures. Work closely with infrastructure, security, and application teams to support business operations. Key Requirements of the Infrastructure Engineer: Experience supporting Microsoft infrastructure environments. Strong knowledge of Windows Server administration. Experience with SharePoint administration or web platform support. Knowledge of IIS and web-hosted applications. Exposure to Azure or hybrid cloud technologies. Experience with PowerShell Scripting and automation. Understanding of infrastructure security and best practices. Strong troubleshooting and problem-solving abilities. Excellent communication skills with a proactive and hands-on approach. Apply today to speak to VIQU in confidence or contact Fay Toomey via the VIQU website. Know someone exceptional for this position? Refer them and receive up to £1,000 if successful (terms apply). Infrastructure Engineer Birmingham Competitive Salary
May 14, 2026
Full time
Infrastructure Engineer Birmingham Competitive Salary VIQU have partnered with a leading organisation seeking an Infrastructure Engineer to join their expanding IT team. This is a hands-on role supporting and maintaining business-critical infrastructure and platform environments across on-premises and cloud technologies. The successful Infrastructure Engineer will play a key role in ensuring platform reliability, security, and operational performance across the organisation. Key Responsibilities of the Infrastructure Engineer: Provide 2nd and 3rd line infrastructure support across server, web, and collaboration platforms. Support and maintain SharePoint on-premises and SharePoint Online environments. Administer and troubleshoot IIS and web application environments. Support Windows Server infrastructure and core Microsoft technologies. Assist with platform upgrades, patching, deployments, and system improvements. Support Azure cloud services and hybrid infrastructure environments. Monitor infrastructure performance, availability, and security. Troubleshoot complex technical issues and perform root cause analysis. Maintain technical documentation, runbooks, and support procedures. Work closely with infrastructure, security, and application teams to support business operations. Key Requirements of the Infrastructure Engineer: Experience supporting Microsoft infrastructure environments. Strong knowledge of Windows Server administration. Experience with SharePoint administration or web platform support. Knowledge of IIS and web-hosted applications. Exposure to Azure or hybrid cloud technologies. Experience with PowerShell Scripting and automation. Understanding of infrastructure security and best practices. Strong troubleshooting and problem-solving abilities. Excellent communication skills with a proactive and hands-on approach. Apply today to speak to VIQU in confidence or contact Fay Toomey via the VIQU website. Know someone exceptional for this position? Refer them and receive up to £1,000 if successful (terms apply). Infrastructure Engineer Birmingham Competitive Salary
This role is based from our office in Breedon on the Hill in Derbyshire, circa 3 days per week, therefore you must live within a commutable distance of this location. Breedon is continuing to modernise its IT landscape and is looking for an Infrastructure Engineer to support and help shape this journey. You'll be part of a small, collaborative infrastructure team, responsible for keeping our core platforms running smoothly while also supporting a number of improvement and transformation initiatives. A key part of the role will be supporting our transition away from a third-party private cloud provider to a self-hosted Hyper-Converged Infrastructure (HCI) platform housed in a datacentre, alongside greater use of Microsoft Azure. The role offers a good balance between day-to-day operational support and project work, with opportunities to get involved in design decisions, automation, security improvements, and closer working with teams across the business. Key Responsibilities Infrastructure & Platform Support Support and maintain on-premises and hybrid infrastructure, including our move to a self-hosted HCI environment. Manage and support Windows Server and virtualised platforms, ensuring they remain reliable, secure, and fit for purpose. Ensure Windows security updates are applied within a 14-day compliance window, aligned with internal standards. Support and enhance our Azure environment, helping ensure cloud services are well managed and aligned to business needs. Azure & Internal Collaboration Work closely with the Data & Analytics team, providing infrastructure support for Azure-based tools and platforms. Assist with ongoing optimisation of cloud resources, including availability, security, and cost awareness. Act as an infrastructure point of contact for cloud-related projects and changes. Specialist Platforms Provide light-touch operational support for a small Kubernetes environment, primarily from a platform and reliability perspective. Assist with the maintenance of Docker containers used by internal teams, including supporting packaged applications and data-driven tooling (such as KNIME). Support workloads running on Linux, with a practical, support-focused approach alongside the wider Windows estate Experience in deploying end user application access via Parallels, or similar VDI platforms. Automation & Continuous Improvement Use Infrastructure as Code and scripting (ARM, Bicep, PowerShell or similar) to improve consistency and reduce manual effort. Help automate repeatable tasks and standard builds where it makes sense. Security, Compliance & Resilience Support infrastructure security controls across both on-prem and cloud platforms. Contribute towards Breedon's goal of achieving Cyber Essentials Plus, including preparation, remediation, and evidence gathering. Track and remediate findings from ongoing penetration testing. Assist with patch management, certificate renewals, backups, and disaster recovery processes. Support, Change & Documentation Provide 3rd-line infrastructure support and help resolve complex technical issues. Participate in change management activities, ensuring risks are understood and changes are well communicated. Produce clear documentation covering configurations, standards, and run-books. Skills, Knowledge & Expertise Around 3+ years' experience in an Infrastructure Engineer (or similar) role. Hands-on experience with Microsoft Azure. Strong working knowledge of: Microsoft 365 and Exchange Online Windows Server () Entra, Active Directory and Group Policy Virtualisation platforms Core networking (DNS, DHCP, VLANs, VPNs, firewalls) A solid understanding of infrastructure security fundamentals (patching, monitoring, certificates). Well organised, able to manage multiple tasks and priorities. Comfortable working with both technical teams and non-technical stakeholders. Desirable Experience Experience supporting organisations moving services into Azure. ITIL Foundational Accreditation Some exposure to Linux environments, containers, or Kubernetes from a support perspective. Experience working alongside data or analytics platforms. Previous involvement in Cyber Essentials Plus or similar security standards. Azure certifications (e.g. Azure Solutions Architect) are beneficial but not essential. Job Benefits Car Allowance 25 days holiday plus bank holidays Contributory Pension Scheme Free on-site Parking Holiday Buy Scheme Volunteer Scheme Share Save Scheme Life Assurance Enhanced Maternity, Adoption & Paternity Scheme Health & Wellbeing Initiatives Discount Scheme
May 14, 2026
Full time
This role is based from our office in Breedon on the Hill in Derbyshire, circa 3 days per week, therefore you must live within a commutable distance of this location. Breedon is continuing to modernise its IT landscape and is looking for an Infrastructure Engineer to support and help shape this journey. You'll be part of a small, collaborative infrastructure team, responsible for keeping our core platforms running smoothly while also supporting a number of improvement and transformation initiatives. A key part of the role will be supporting our transition away from a third-party private cloud provider to a self-hosted Hyper-Converged Infrastructure (HCI) platform housed in a datacentre, alongside greater use of Microsoft Azure. The role offers a good balance between day-to-day operational support and project work, with opportunities to get involved in design decisions, automation, security improvements, and closer working with teams across the business. Key Responsibilities Infrastructure & Platform Support Support and maintain on-premises and hybrid infrastructure, including our move to a self-hosted HCI environment. Manage and support Windows Server and virtualised platforms, ensuring they remain reliable, secure, and fit for purpose. Ensure Windows security updates are applied within a 14-day compliance window, aligned with internal standards. Support and enhance our Azure environment, helping ensure cloud services are well managed and aligned to business needs. Azure & Internal Collaboration Work closely with the Data & Analytics team, providing infrastructure support for Azure-based tools and platforms. Assist with ongoing optimisation of cloud resources, including availability, security, and cost awareness. Act as an infrastructure point of contact for cloud-related projects and changes. Specialist Platforms Provide light-touch operational support for a small Kubernetes environment, primarily from a platform and reliability perspective. Assist with the maintenance of Docker containers used by internal teams, including supporting packaged applications and data-driven tooling (such as KNIME). Support workloads running on Linux, with a practical, support-focused approach alongside the wider Windows estate Experience in deploying end user application access via Parallels, or similar VDI platforms. Automation & Continuous Improvement Use Infrastructure as Code and scripting (ARM, Bicep, PowerShell or similar) to improve consistency and reduce manual effort. Help automate repeatable tasks and standard builds where it makes sense. Security, Compliance & Resilience Support infrastructure security controls across both on-prem and cloud platforms. Contribute towards Breedon's goal of achieving Cyber Essentials Plus, including preparation, remediation, and evidence gathering. Track and remediate findings from ongoing penetration testing. Assist with patch management, certificate renewals, backups, and disaster recovery processes. Support, Change & Documentation Provide 3rd-line infrastructure support and help resolve complex technical issues. Participate in change management activities, ensuring risks are understood and changes are well communicated. Produce clear documentation covering configurations, standards, and run-books. Skills, Knowledge & Expertise Around 3+ years' experience in an Infrastructure Engineer (or similar) role. Hands-on experience with Microsoft Azure. Strong working knowledge of: Microsoft 365 and Exchange Online Windows Server () Entra, Active Directory and Group Policy Virtualisation platforms Core networking (DNS, DHCP, VLANs, VPNs, firewalls) A solid understanding of infrastructure security fundamentals (patching, monitoring, certificates). Well organised, able to manage multiple tasks and priorities. Comfortable working with both technical teams and non-technical stakeholders. Desirable Experience Experience supporting organisations moving services into Azure. ITIL Foundational Accreditation Some exposure to Linux environments, containers, or Kubernetes from a support perspective. Experience working alongside data or analytics platforms. Previous involvement in Cyber Essentials Plus or similar security standards. Azure certifications (e.g. Azure Solutions Architect) are beneficial but not essential. Job Benefits Car Allowance 25 days holiday plus bank holidays Contributory Pension Scheme Free on-site Parking Holiday Buy Scheme Volunteer Scheme Share Save Scheme Life Assurance Enhanced Maternity, Adoption & Paternity Scheme Health & Wellbeing Initiatives Discount Scheme
Senior Network Engineer (Cisco/Palo Alto/SD-WAN) - 12 Month FTC Glasgow - Hybrid (2 Days in Office on Average) £56,000 + Benefits | No Sponsorship Available VIQU have partnered with a globally recognised professional services organisation undergoing a major cloud transformation programme and large-scale infrastructure evolution. As part of this growth, they are hiring a Senior Network Engineer to support a highly secure, enterprise-scale environment across both BAU operations and critical project work. This is a hands-on Network Engineer role focused on maintaining and improving a complex global network estate, while contributing to ongoing cloud and SD-WAN migration initiatives. You'll join a collaborative infrastructure team responsible for ensuring high availability, security, and performance across the organisation's core networking platforms. The role will involve a mix of operational support, troubleshooting, major incident involvement, and project delivery within a highly regulated environment. Key responsibilities: Deliver 3rd line network support across global WAN and LAN environments Support and troubleshoot Cisco networking infrastructure including Nexus 3K & 9K Manage and maintain Palo Alto and Fortinet Firewall technologies Support Aruba wireless environments, controllers, and HPE access points Assist with SD-WAN migration projects using HP EdgeConnect Work closely with vendors and internal teams on root cause analysis and problem management Support network security, VPN connectivity, QoS, routing protocols, and Layer 7 technologies Participate in out-of-hours support and weekend shift coverage Key requirements: Strong enterprise networking experience within Cisco environments Experience with Palo Alto and/or Fortinet Firewalls Knowledge of Aruba wireless technologies and SD-WAN Strong understanding of BGP, OSPF, EIGRP, VPNs, MPLS, and QoS Experience within highly regulated or process-driven environments Comfortable supporting both Legacy and modern infrastructure Previous experience in professional services environments would be advantageous CCNP, CCIE, or equivalent networking knowledge preferred Exposure to Azure networking or cloud connectivity is beneficial Shift Pattern: Friday to Monday 7am - 7pm shifts Initial onboarding period Monday-Friday in the Glasgow office Apply now to speak with VIQU IT in confidence. Or contact Aaron Chiverton on (see below). Know someone great? Refer them and receive up to £1,000 if successful (terms apply).
May 14, 2026
Senior Network Engineer (Cisco/Palo Alto/SD-WAN) - 12 Month FTC Glasgow - Hybrid (2 Days in Office on Average) £56,000 + Benefits | No Sponsorship Available VIQU have partnered with a globally recognised professional services organisation undergoing a major cloud transformation programme and large-scale infrastructure evolution. As part of this growth, they are hiring a Senior Network Engineer to support a highly secure, enterprise-scale environment across both BAU operations and critical project work. This is a hands-on Network Engineer role focused on maintaining and improving a complex global network estate, while contributing to ongoing cloud and SD-WAN migration initiatives. You'll join a collaborative infrastructure team responsible for ensuring high availability, security, and performance across the organisation's core networking platforms. The role will involve a mix of operational support, troubleshooting, major incident involvement, and project delivery within a highly regulated environment. Key responsibilities: Deliver 3rd line network support across global WAN and LAN environments Support and troubleshoot Cisco networking infrastructure including Nexus 3K & 9K Manage and maintain Palo Alto and Fortinet Firewall technologies Support Aruba wireless environments, controllers, and HPE access points Assist with SD-WAN migration projects using HP EdgeConnect Work closely with vendors and internal teams on root cause analysis and problem management Support network security, VPN connectivity, QoS, routing protocols, and Layer 7 technologies Participate in out-of-hours support and weekend shift coverage Key requirements: Strong enterprise networking experience within Cisco environments Experience with Palo Alto and/or Fortinet Firewalls Knowledge of Aruba wireless technologies and SD-WAN Strong understanding of BGP, OSPF, EIGRP, VPNs, MPLS, and QoS Experience within highly regulated or process-driven environments Comfortable supporting both Legacy and modern infrastructure Previous experience in professional services environments would be advantageous CCNP, CCIE, or equivalent networking knowledge preferred Exposure to Azure networking or cloud connectivity is beneficial Shift Pattern: Friday to Monday 7am - 7pm shifts Initial onboarding period Monday-Friday in the Glasgow office Apply now to speak with VIQU IT in confidence. Or contact Aaron Chiverton on (see below). Know someone great? Refer them and receive up to £1,000 if successful (terms apply).
A technology support provider in the United Kingdom is seeking a Microsoft Azure 3rd Line Support Engineer to join their IT support team. The ideal candidate will provide advanced technical support for Azure solutions, manage requests from clients, and work closely with the Microsoft support team. A minimum of 6 years in technical support and expertise with Azure services are required. Strong communication and documentation skills are essential, along with a customer-centric approach to support.
May 14, 2026
Full time
A technology support provider in the United Kingdom is seeking a Microsoft Azure 3rd Line Support Engineer to join their IT support team. The ideal candidate will provide advanced technical support for Azure solutions, manage requests from clients, and work closely with the Microsoft support team. A minimum of 6 years in technical support and expertise with Azure services are required. Strong communication and documentation skills are essential, along with a customer-centric approach to support.
United Kingdom Job Description Posted Wednesday 25 March 2026 at 01:00 Position Title Reports to Microsoft Technical Support Manager Team Department Support Services PURPOSE OF JOB We are seeking an experienced and highly skilled Microsoft Azure 3rd Line Support Engineer to join our dynamic IT support team. The ideal candidate will be responsible for providing advanced technical support for Azure-based solutions, handling complex issues that elevate from the 1st and 2nd line support teams, and ensuring high availability and performance of our cloud infrastructure. Bytes are looking to expand their customer facing Microsoft Support Desk after yet another year of impressive growth. Bytes' collaborative and solution led approach means that our customers look to us to help them deliver and achieve. The Microsoft support team is integral to this approach and our success. Key to success will be to work as part of a close-knit team, with a customer centric service focus. You will be working closely with customers by providing day-to-day technical support, assisting, and contributing to overall technical governance and leadership, technical excellence, and continual service improvement. Communication and collaboration are paramount to this role, you will work closely with a variety of internal and external business and will be continually engaged and collaborating with our clients. KEY RESPONSIBILITIES Take ownership of request raised by Bytes CSP clients or CSP resellers related to their Azure environment affecting any/all azure services and manage until a resolution has been found. Provide prompt and accurate feedback to customers or CSP resellers and assure the client feels included throughout the lifecycle of the ticket by maintaining contact via phone/email/Teams. Provide direct 3rd line escalation for Bytes VIP customers, Bytes CSP Expert customers, and Azure Managed Services customers. Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams. Able to manage and prioritize Open and Unresolved Azure tickets liaising with all 3 rd parties. Troubleshoot and resolve complex incidents and service requests that have been escalated from 1st and 2nd line support teams. Analyse and diagnose issues related to Azure infrastructure and services. Maintain up-to-date documentation on Azure configurations, incident resolutions, and standard operating procedures. Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams. Work closely with other IT teams and stakeholders to ensure smooth operations and integration of Azure services. Collaborate with Microsoft Azure support for escalated issues that require vendor intervention. Stay current with Azure updates, new features, and industry best practices. Participate in continuous improvement initiatives to enhance support processes and service delivery. QUALIFICATIONS, EXPERIENCE, & SKILLS Professional Qualifications Microsoft Data Fundamentals (DP-900) Microsoft Azure Security Engineer (AZ-500) DESIRABLE Micro Microsoft Cybersecurity Architect (SC-100) REQUIRED EXPERIENCE, & SKILLS 6+ years working in a Technical Support team dealing with Microsoft Cloud services Knowledge of Microsoft Azure services, including but not limited to Azure Virtual Machines, Azure Entra, Azure Networking (Vnets, VPNs, ExpressRoute), Azure Storage, Azure SQL Database, Azure App Services, and Azure Kubernetes Service (AKS). Understanding of Azure networking concepts, including Virtual Networks, Network Security Groups, Azure Load Balancer, Azure Application Gateway, and Azure Firewall. Ability to advise clients of Azure Solutions that would meet requirements Ability to troubleshoot and resolve complex networking issues and understand connectivity between on-premises environments and Azure. Knowledge of Azure security features such as Azure Security Centre, Azure Key Vault, Azure Policy, and role-based access control (RBAC). Expertise in implementing and managing Azure Backup and Azure Site Recovery solutions. Strong communication skills to effectively interact with customers, gather requirements, and provide technical guidance. Experience in working in a Microsoft Partner Centre and Lighthouse Knowledge of Azure Entra, Azure Information Protection, Information Rights Management, single sign-on and multi-factor authentication and related technologies (including Microsoft Enterprise Mobility + Security) Ability to create detailed technical documentation, including incident reports, troubleshooting guides, and knowledge base articles. Previous experience automation manual tasks using ARM templates & JSON Knowledge on Hyper-V, VMware and On-prem servers Good understanding of Microsoft 365 Admin Portal and O365 Services Previous experience being part of a team dealing with Out of Hours requests CORE COMPETENCIES & SKILLS - BASED ON POSITION AND GRADE Ability to work proactively, independently and in an agile manner to achieve desired outcomes. Ability to work both independently and as a team player and enjoy working in an environment that requires continuous learning and development. Excellent written and Verbal Communication skills, and capable of communicating with senior stakeholders across the business as well as Client Infrastructure teams. Generate innovative approaches and solutions whilst achieving SLAs. Excellent organizational skills and ability to manage multiple demands whilst staying on top of deadlines. Ability to take ownership of tasks and drive the team objective forward. Provide advice and support to members in different departments within Bytes around Azure services. Driven to find out solutions to reoccurring issues and automate for team understanding/future implementation. Detailed note keeping within tickets to ensure all issues are properly logged with clear plan of future actions. Motivated to utilize training resource available to increase knowledge about Azure and collaboration across the wider team.
May 14, 2026
Full time
United Kingdom Job Description Posted Wednesday 25 March 2026 at 01:00 Position Title Reports to Microsoft Technical Support Manager Team Department Support Services PURPOSE OF JOB We are seeking an experienced and highly skilled Microsoft Azure 3rd Line Support Engineer to join our dynamic IT support team. The ideal candidate will be responsible for providing advanced technical support for Azure-based solutions, handling complex issues that elevate from the 1st and 2nd line support teams, and ensuring high availability and performance of our cloud infrastructure. Bytes are looking to expand their customer facing Microsoft Support Desk after yet another year of impressive growth. Bytes' collaborative and solution led approach means that our customers look to us to help them deliver and achieve. The Microsoft support team is integral to this approach and our success. Key to success will be to work as part of a close-knit team, with a customer centric service focus. You will be working closely with customers by providing day-to-day technical support, assisting, and contributing to overall technical governance and leadership, technical excellence, and continual service improvement. Communication and collaboration are paramount to this role, you will work closely with a variety of internal and external business and will be continually engaged and collaborating with our clients. KEY RESPONSIBILITIES Take ownership of request raised by Bytes CSP clients or CSP resellers related to their Azure environment affecting any/all azure services and manage until a resolution has been found. Provide prompt and accurate feedback to customers or CSP resellers and assure the client feels included throughout the lifecycle of the ticket by maintaining contact via phone/email/Teams. Provide direct 3rd line escalation for Bytes VIP customers, Bytes CSP Expert customers, and Azure Managed Services customers. Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams. Able to manage and prioritize Open and Unresolved Azure tickets liaising with all 3 rd parties. Troubleshoot and resolve complex incidents and service requests that have been escalated from 1st and 2nd line support teams. Analyse and diagnose issues related to Azure infrastructure and services. Maintain up-to-date documentation on Azure configurations, incident resolutions, and standard operating procedures. Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams. Work closely with other IT teams and stakeholders to ensure smooth operations and integration of Azure services. Collaborate with Microsoft Azure support for escalated issues that require vendor intervention. Stay current with Azure updates, new features, and industry best practices. Participate in continuous improvement initiatives to enhance support processes and service delivery. QUALIFICATIONS, EXPERIENCE, & SKILLS Professional Qualifications Microsoft Data Fundamentals (DP-900) Microsoft Azure Security Engineer (AZ-500) DESIRABLE Micro Microsoft Cybersecurity Architect (SC-100) REQUIRED EXPERIENCE, & SKILLS 6+ years working in a Technical Support team dealing with Microsoft Cloud services Knowledge of Microsoft Azure services, including but not limited to Azure Virtual Machines, Azure Entra, Azure Networking (Vnets, VPNs, ExpressRoute), Azure Storage, Azure SQL Database, Azure App Services, and Azure Kubernetes Service (AKS). Understanding of Azure networking concepts, including Virtual Networks, Network Security Groups, Azure Load Balancer, Azure Application Gateway, and Azure Firewall. Ability to advise clients of Azure Solutions that would meet requirements Ability to troubleshoot and resolve complex networking issues and understand connectivity between on-premises environments and Azure. Knowledge of Azure security features such as Azure Security Centre, Azure Key Vault, Azure Policy, and role-based access control (RBAC). Expertise in implementing and managing Azure Backup and Azure Site Recovery solutions. Strong communication skills to effectively interact with customers, gather requirements, and provide technical guidance. Experience in working in a Microsoft Partner Centre and Lighthouse Knowledge of Azure Entra, Azure Information Protection, Information Rights Management, single sign-on and multi-factor authentication and related technologies (including Microsoft Enterprise Mobility + Security) Ability to create detailed technical documentation, including incident reports, troubleshooting guides, and knowledge base articles. Previous experience automation manual tasks using ARM templates & JSON Knowledge on Hyper-V, VMware and On-prem servers Good understanding of Microsoft 365 Admin Portal and O365 Services Previous experience being part of a team dealing with Out of Hours requests CORE COMPETENCIES & SKILLS - BASED ON POSITION AND GRADE Ability to work proactively, independently and in an agile manner to achieve desired outcomes. Ability to work both independently and as a team player and enjoy working in an environment that requires continuous learning and development. Excellent written and Verbal Communication skills, and capable of communicating with senior stakeholders across the business as well as Client Infrastructure teams. Generate innovative approaches and solutions whilst achieving SLAs. Excellent organizational skills and ability to manage multiple demands whilst staying on top of deadlines. Ability to take ownership of tasks and drive the team objective forward. Provide advice and support to members in different departments within Bytes around Azure services. Driven to find out solutions to reoccurring issues and automate for team understanding/future implementation. Detailed note keeping within tickets to ensure all issues are properly logged with clear plan of future actions. Motivated to utilize training resource available to increase knowledge about Azure and collaboration across the wider team.
Contract Senior Infrastructure Engineer (Azure / Intune / Windows 365 / Exchange) Location Berkshire 1 or 2 days a week, rest remote : Contract Duration: 4-6 months initially, will be extended. Rate: 425 day rate,IN scope of IR35 Start Date: ASAP Client will wait for the right person. Overview: We are seeking a Contract Senior Infrastructure Engineer to join our leading clients Infrastructure Operations (OPS) team, supporting a hybrid environment across on-premises and Azure platforms. This role is focused on strengthening Azure and modern workplace capability, particularly across Intune and Windows 365, while also supporting Exchange Online, Exchange On-Prem, and core infrastructure services. This is not a traditional infrastructure role, so strong hands-on cloud and modern workplace experience is essential. Role Focus: Strengthen team capability in Azure and modern workplace technologies, particularly Intune and Windows 365. Support and maintain Exchange Online and Exchange On-Prem environments. Contribute to infrastructure modernisation and cloud migration activities across the Operations team. Provide 3rd line support across core infrastructure and Microsoft 365 platforms. Work across operational support and project delivery in a fast-paced OPS environment. Key Requirements: Strong hands-on experience with Azure infrastructure, including IaaS, networking, and identity. Strong hands-on experience with Microsoft Intune / Endpoint Manager. Strong hands-on experience with Windows 365 (Cloud PC). Strong hands-on experience with Exchange Online and Exchange On-Prem. Experience administering Microsoft 365 services. Strong PowerShell scripting capability. Good understanding of corporate security principles and best practices. Solid background in Windows Server administration. Solid background in Active Directory and Entra ID. Experience working in a fast-paced OPS environment spanning 3rd line support and project work. Understanding of infrastructure lifecycle management and end-of-life planning. Ability to support Microsoft 365 infrastructure and services. Willingness to attend data centre sites as required; car access is needed. Additional / Desirable Skills: VMware administration and support. Cisco networking fundamentals. Okta and SSO authentication. Infrastructure as Code, including Terraform. DevOps and automation practices. Role-Based Access Control (RBAC). Networking and firewall technologies. Why Join? This contract opportunity offers the chance to play a key role in strengthening the client's cloud and modern workplace capability within the Infrastructure Operations team. You will work across business-critical platforms, support ongoing modernisation, and contribute directly to the evolution of a hybrid infrastructure estate. For more information, please send your CV to (url removed) Services advertised are those of an employment business.
May 14, 2026
Contractor
Contract Senior Infrastructure Engineer (Azure / Intune / Windows 365 / Exchange) Location Berkshire 1 or 2 days a week, rest remote : Contract Duration: 4-6 months initially, will be extended. Rate: 425 day rate,IN scope of IR35 Start Date: ASAP Client will wait for the right person. Overview: We are seeking a Contract Senior Infrastructure Engineer to join our leading clients Infrastructure Operations (OPS) team, supporting a hybrid environment across on-premises and Azure platforms. This role is focused on strengthening Azure and modern workplace capability, particularly across Intune and Windows 365, while also supporting Exchange Online, Exchange On-Prem, and core infrastructure services. This is not a traditional infrastructure role, so strong hands-on cloud and modern workplace experience is essential. Role Focus: Strengthen team capability in Azure and modern workplace technologies, particularly Intune and Windows 365. Support and maintain Exchange Online and Exchange On-Prem environments. Contribute to infrastructure modernisation and cloud migration activities across the Operations team. Provide 3rd line support across core infrastructure and Microsoft 365 platforms. Work across operational support and project delivery in a fast-paced OPS environment. Key Requirements: Strong hands-on experience with Azure infrastructure, including IaaS, networking, and identity. Strong hands-on experience with Microsoft Intune / Endpoint Manager. Strong hands-on experience with Windows 365 (Cloud PC). Strong hands-on experience with Exchange Online and Exchange On-Prem. Experience administering Microsoft 365 services. Strong PowerShell scripting capability. Good understanding of corporate security principles and best practices. Solid background in Windows Server administration. Solid background in Active Directory and Entra ID. Experience working in a fast-paced OPS environment spanning 3rd line support and project work. Understanding of infrastructure lifecycle management and end-of-life planning. Ability to support Microsoft 365 infrastructure and services. Willingness to attend data centre sites as required; car access is needed. Additional / Desirable Skills: VMware administration and support. Cisco networking fundamentals. Okta and SSO authentication. Infrastructure as Code, including Terraform. DevOps and automation practices. Role-Based Access Control (RBAC). Networking and firewall technologies. Why Join? This contract opportunity offers the chance to play a key role in strengthening the client's cloud and modern workplace capability within the Infrastructure Operations team. You will work across business-critical platforms, support ongoing modernisation, and contribute directly to the evolution of a hybrid infrastructure estate. For more information, please send your CV to (url removed) Services advertised are those of an employment business.
Azure, AKS, Microsoft, Cloud Computing, IaC, Terraform, Ansible, PowerShell, C#, Azure DevOps, Kubernetes, Containerisation, CI/CD, Automation ACCELERATE YOUR CLOUD CAREER Salary 37K- 70K basic + excellent bens + incentivised training on offer. Our client continues to grow their Cloud teams and needs additional permanent recruits to join them for Summer/Autumn 2026 as their business grows further The ideal candidate will have an Infrastructure Engineering background (3rd/4th line infrastructure support, servers, data centres rather than offcie365 support / or 1st/2nd like support of Azure) 12 months minimum experience in Azure Infrastructures around implementations and support needed, coupled with the following: Terraform and automation Azure DevOps tools & processes Nice to have will include Azure Kubernetes Service Containerisation/Platform skills Experience within the financial services sector is useful (due to nature of projects) but not essential. Some completed Azure certifications would be expected (AZ104, AZ900 etc) to show your desire to work in this space These are permanent roles only. These are NOT AWS or GCP cloud roles, and only Azure experience is considered. THE ROLES ARE HYBRID AND HAVE A NEED TO BE IN A LONDON OFFICE 1-2 DAYS A WEEK. This is an ESSENTIAL REQUIREMENT. There is no visa sponsorship or visa transfer support on offer, sadly. 5 years UK residency ESSENTIAL due to financial checks needed. 5 years UK work experience ESSENTIAL. Project work is financial sector-based, with the opportunity to work in SpecOps, Professional Services Teams. What's in it for you? A good base salary (Yes, there is a salary range, but it depends on the level of your expertise). Own lab. Continuous incentivised cloud training. Holiday, Pension, Medical, Death in Service etc. Expectation to undertake certification. You will also work with a highly respected, technically skilled cloud team with years of Azure expertise. Potential to step up into tech lead, SME, and mentor roles too. Interested? Please do get in touch with Karen Burke today!
May 13, 2026
Full time
Azure, AKS, Microsoft, Cloud Computing, IaC, Terraform, Ansible, PowerShell, C#, Azure DevOps, Kubernetes, Containerisation, CI/CD, Automation ACCELERATE YOUR CLOUD CAREER Salary 37K- 70K basic + excellent bens + incentivised training on offer. Our client continues to grow their Cloud teams and needs additional permanent recruits to join them for Summer/Autumn 2026 as their business grows further The ideal candidate will have an Infrastructure Engineering background (3rd/4th line infrastructure support, servers, data centres rather than offcie365 support / or 1st/2nd like support of Azure) 12 months minimum experience in Azure Infrastructures around implementations and support needed, coupled with the following: Terraform and automation Azure DevOps tools & processes Nice to have will include Azure Kubernetes Service Containerisation/Platform skills Experience within the financial services sector is useful (due to nature of projects) but not essential. Some completed Azure certifications would be expected (AZ104, AZ900 etc) to show your desire to work in this space These are permanent roles only. These are NOT AWS or GCP cloud roles, and only Azure experience is considered. THE ROLES ARE HYBRID AND HAVE A NEED TO BE IN A LONDON OFFICE 1-2 DAYS A WEEK. This is an ESSENTIAL REQUIREMENT. There is no visa sponsorship or visa transfer support on offer, sadly. 5 years UK residency ESSENTIAL due to financial checks needed. 5 years UK work experience ESSENTIAL. Project work is financial sector-based, with the opportunity to work in SpecOps, Professional Services Teams. What's in it for you? A good base salary (Yes, there is a salary range, but it depends on the level of your expertise). Own lab. Continuous incentivised cloud training. Holiday, Pension, Medical, Death in Service etc. Expectation to undertake certification. You will also work with a highly respected, technically skilled cloud team with years of Azure expertise. Potential to step up into tech lead, SME, and mentor roles too. Interested? Please do get in touch with Karen Burke today!
We are seeking an experienced Database Administrator to support critical services within a complex environment, ensuring the integrity, availability, performance, and security of data across highly regulated justice systems. This role operates within a live service environment where reliability, auditability, and data protection are paramount. You will work across BAU support (AMS/3rd Line ) and change delivery (Product teams), ensuring databases are resilient, compliant, and optimised to support operational case working systems. You will play a key role in supporting PostgreSQL (Azure Flexible Server) estates, contributing to performance tuning, incident resolution, data governance, and the evolution of reporting and analytics capabilities (including Microsoft Fabric). Key Responsibilities Database Operations & Live Service Support Manage and maintain PostgreSQL databases (Azure Flexible Server) Provide BAU support (2nd/3rd line) for production incidents, including performance degradation, outages, and data issues Ensure high levels of availability, resilience, and operational stability across all environments (Dev, SIT, NFT, Prod) Support release activities, validating database changes and ensuring safe deployment into live service Performance, Monitoring & Optimisation Monitor database performance using tools such as Dynatrace and native Azure monitoring Diagnose and resolve performance bottlenecks (queries, indexing, storage, connection limits) Tune SQL queries and optimise schema design for high-volume transactional systems Support capacity planning and scaling for large datasets (including JSONB-heavy workloads) Security, Compliance & Data Governance Implement and manage access controls, roles, and permissions, aligning with Government security policies Ensure compliance with: UK GDPR/Data Protection Act 2018 (Law Enforcement Processing) Cross Government security standards and retention policies Support audit and forensic analysis by ensuring data traceability and integrity Work with security and architecture teams to reduce over- permissioning and role sprawl Backup, Recovery & High Availability Design and maintain backup and recovery strategies (PITR, snapshots, geo-redundancy) Support disaster recovery planning and testing Implement and maintain high availability patterns (replication, failover) Cloud & Platform Engineering Manage and optimise databases hosted in Microsoft Azure (PostgreSQL Flexible Server) Support infrastructure-as-code deployments using Terraform Contribute to cost optimisation and efficient resource utilisation Troubleshoot platform-level issues (extensions, replication, CDC, permissions) Data & Reporting Integration Support integration of operational data into analytics platforms such as.*Microsoft Fabric Assist with ingestion patterns (CDC, event-based, batch) Work with data engineers to structure data for reporting and audit use cases Address challenges with semi-structured data ( eg JSON/JSONB fields) Development Support & Collaboration Collaborate with engineering teams on: Database design and schema evolution Query optimisation Data modelling for services and reporting Support CI/CD pipelines and automated database deployments Provide guidance on best practices for database usage within microservices Essential Skills & Experience Technical Strong experience with PostgreSQL, including: Performance tuning Indexing strategies Query optimisation JSON/JSONB handling Experience with Azure PostgreSQL Flexible Server Proficiency in SQL and database troubleshooting Experience with Terraform or similar IaC tooling Understanding of: Backup and recovery strategies High availability and replication Database security and access control Operational & Analytical Experience working in live service/production support environments Strong problem-solving and root cause analysis skills Ability to diagnose complex issues across application and database layers Collaboration & Communication Ability to work across: Product teams Support teams (AMS/3rd line) Architecture and security functions Strong stakeholder communication, including explaining technical issues to non-technical audiences Desirable Skills Experience with Microsoft Fabric or modern data platforms Familiarity with observability tooling such as Dynatrace Experience working within UK Government environments Knowledge of: CDC/data streaming patterns Event-driven architectures Audit and forensic data analysis Security & Clearance Due to the nature of the work, candidates must be eligible for Security Check (SC) clearance .
May 13, 2026
Full time
We are seeking an experienced Database Administrator to support critical services within a complex environment, ensuring the integrity, availability, performance, and security of data across highly regulated justice systems. This role operates within a live service environment where reliability, auditability, and data protection are paramount. You will work across BAU support (AMS/3rd Line ) and change delivery (Product teams), ensuring databases are resilient, compliant, and optimised to support operational case working systems. You will play a key role in supporting PostgreSQL (Azure Flexible Server) estates, contributing to performance tuning, incident resolution, data governance, and the evolution of reporting and analytics capabilities (including Microsoft Fabric). Key Responsibilities Database Operations & Live Service Support Manage and maintain PostgreSQL databases (Azure Flexible Server) Provide BAU support (2nd/3rd line) for production incidents, including performance degradation, outages, and data issues Ensure high levels of availability, resilience, and operational stability across all environments (Dev, SIT, NFT, Prod) Support release activities, validating database changes and ensuring safe deployment into live service Performance, Monitoring & Optimisation Monitor database performance using tools such as Dynatrace and native Azure monitoring Diagnose and resolve performance bottlenecks (queries, indexing, storage, connection limits) Tune SQL queries and optimise schema design for high-volume transactional systems Support capacity planning and scaling for large datasets (including JSONB-heavy workloads) Security, Compliance & Data Governance Implement and manage access controls, roles, and permissions, aligning with Government security policies Ensure compliance with: UK GDPR/Data Protection Act 2018 (Law Enforcement Processing) Cross Government security standards and retention policies Support audit and forensic analysis by ensuring data traceability and integrity Work with security and architecture teams to reduce over- permissioning and role sprawl Backup, Recovery & High Availability Design and maintain backup and recovery strategies (PITR, snapshots, geo-redundancy) Support disaster recovery planning and testing Implement and maintain high availability patterns (replication, failover) Cloud & Platform Engineering Manage and optimise databases hosted in Microsoft Azure (PostgreSQL Flexible Server) Support infrastructure-as-code deployments using Terraform Contribute to cost optimisation and efficient resource utilisation Troubleshoot platform-level issues (extensions, replication, CDC, permissions) Data & Reporting Integration Support integration of operational data into analytics platforms such as.*Microsoft Fabric Assist with ingestion patterns (CDC, event-based, batch) Work with data engineers to structure data for reporting and audit use cases Address challenges with semi-structured data ( eg JSON/JSONB fields) Development Support & Collaboration Collaborate with engineering teams on: Database design and schema evolution Query optimisation Data modelling for services and reporting Support CI/CD pipelines and automated database deployments Provide guidance on best practices for database usage within microservices Essential Skills & Experience Technical Strong experience with PostgreSQL, including: Performance tuning Indexing strategies Query optimisation JSON/JSONB handling Experience with Azure PostgreSQL Flexible Server Proficiency in SQL and database troubleshooting Experience with Terraform or similar IaC tooling Understanding of: Backup and recovery strategies High availability and replication Database security and access control Operational & Analytical Experience working in live service/production support environments Strong problem-solving and root cause analysis skills Ability to diagnose complex issues across application and database layers Collaboration & Communication Ability to work across: Product teams Support teams (AMS/3rd line) Architecture and security functions Strong stakeholder communication, including explaining technical issues to non-technical audiences Desirable Skills Experience with Microsoft Fabric or modern data platforms Familiarity with observability tooling such as Dynatrace Experience working within UK Government environments Knowledge of: CDC/data streaming patterns Event-driven architectures Audit and forensic data analysis Security & Clearance Due to the nature of the work, candidates must be eligible for Security Check (SC) clearance .
️SYSTEMS & OPERATIONS ENGINEER Keep mission critical systems running-whatever it takes. Solve complex issues across cloud, on prem, and front end platforms. Lead from the front as the technical authority for 24/7 operations. Hours: 35 hours per week Shift pattern: Monday - Friday 09:00-17:00 with some OOH's cover in the future Salary: Up to £50,000 per annum dependant on experience Location: Hybrid New Milton 2/ days in the office per week. Start Date: May /June 2026 Please note that this role is subject to pre employment screening, including basic DBS checks and two years of referencing. All screening must be completed prior to your start date, which may result in the start date being adjusted if required. This role is a UK based role and any hybrid/remote work must also be within the UK. For this role, you need 5mpbs upload and 15mpbs download internet speed Appello Perks : 161 hours holiday plus bank holidays We offer you discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more 24/7 employee assistance programme with an easily accessible app! Family and friends' discounts on our services & products Pension Scheme, up to 4% Company matched Free on-site parking ABOUT YOU Essential (What You'll Bring) 3-5 years' experience in a third line IT support role handling complex escalations Strong programming knowledge in JavaScript, Python, React, and Node Good working knowledge of Linux and AWS cloud infrastructure Experience with AWS Lambda and/or Bash scripting Familiarity with API management tools Strong experience working within ITIL frameworks and controls Recognised technical qualification (or equivalent hands on experience) Excellent customer service and communication skills Proven ability to diagnose, troubleshoot, and resolve technical issues Experience delivering structured technical training to customers or internal teams Comfortable working independently and as part of a wider team Highly organised, detail focused, resilient, and able to manage multiple priorities Clear communicator with both technical and non technical stakeholders Full UK driving licence Nice to Have (Bonus Skills) Experience with Technology Enabled Care Services (TECS) or SmartTEC systems AWS and/or relevant technical certifications (e.g. ITIL, CompTIA, CCNP) Hands on use of Wireshark, SIP traces, or packet analysis tools Understanding of VoIP/SIP, TCP/IP, DNS, DHCP, VLANs, and firewall configurations Experience with telecare platforms, IoT systems, or digital alarm receivers Background in customer facing technical roles Passion for innovation, automation, and continuous improvement ️THE ROLE Love solving complex problems and keeping critical systems running smoothly? This role is all about keeping external IT services performing at their best-from front end apps to cloud and embedded environments. You'll tackle advanced issues, implement smart solutions, and help shape continuous improvement across a 24/7 operation. What You'll Be Getting Stuck Into Diagnosing and resolving advanced, high impact incidents across software and services Acting as the technical escalation point for Tier 1 & Tier 2 support Leading the Third Line Technician tier as a subject matter expert Identifying risks early and preventing issues before they impact the business Supporting new technology deployments and infrastructure improvements Playing a key role in always on (24/7) service delivery Deep Technical Problem Solving Troubleshoot complex application, code as a service, and systems issues Perform root cause analysis and eliminate recurring problems Debug front end code, investigate stack issues, and collaborate with tech teams Support Windows & Linux server estates Monitor and resolve faults across AWS and Azure Apply firmware updates over the air to remote devices Use tools and scripting such as AWS Lambda, Bash, and API management platforms Work within ITIL frameworks and controls Participate in 3rd line out of hours support aligned to business processes Tech Environment You'll Work With JavaScript, React, Node Linux & Windows (Cloud, On prem, Embedded) AWS & Azure APIs and serverless technologies Bonus points for experience with VoIP, VoLTE, firewalls, and STUN protocols Knowledge Sharing & Collaboration Mentor and coach Tier 1 and Tier 2 technicians Create and maintain clear technical documentation and troubleshooting guides Work closely with Service Management and Service Delivery to ensure ITSM best practices Supplier & Vendor Collaboration Partner with third party suppliers to resolve complex issues Support the management of SLAs and performance with external providers We are committed to equal opportunities and welcome applicants regardless of religious beliefs, political opinion, race, sex, marital status, age or disability. If you require assistance to participate in the recruitment process, for example due to disability, please contact the careers Team on .
May 12, 2026
Full time
️SYSTEMS & OPERATIONS ENGINEER Keep mission critical systems running-whatever it takes. Solve complex issues across cloud, on prem, and front end platforms. Lead from the front as the technical authority for 24/7 operations. Hours: 35 hours per week Shift pattern: Monday - Friday 09:00-17:00 with some OOH's cover in the future Salary: Up to £50,000 per annum dependant on experience Location: Hybrid New Milton 2/ days in the office per week. Start Date: May /June 2026 Please note that this role is subject to pre employment screening, including basic DBS checks and two years of referencing. All screening must be completed prior to your start date, which may result in the start date being adjusted if required. This role is a UK based role and any hybrid/remote work must also be within the UK. For this role, you need 5mpbs upload and 15mpbs download internet speed Appello Perks : 161 hours holiday plus bank holidays We offer you discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more 24/7 employee assistance programme with an easily accessible app! Family and friends' discounts on our services & products Pension Scheme, up to 4% Company matched Free on-site parking ABOUT YOU Essential (What You'll Bring) 3-5 years' experience in a third line IT support role handling complex escalations Strong programming knowledge in JavaScript, Python, React, and Node Good working knowledge of Linux and AWS cloud infrastructure Experience with AWS Lambda and/or Bash scripting Familiarity with API management tools Strong experience working within ITIL frameworks and controls Recognised technical qualification (or equivalent hands on experience) Excellent customer service and communication skills Proven ability to diagnose, troubleshoot, and resolve technical issues Experience delivering structured technical training to customers or internal teams Comfortable working independently and as part of a wider team Highly organised, detail focused, resilient, and able to manage multiple priorities Clear communicator with both technical and non technical stakeholders Full UK driving licence Nice to Have (Bonus Skills) Experience with Technology Enabled Care Services (TECS) or SmartTEC systems AWS and/or relevant technical certifications (e.g. ITIL, CompTIA, CCNP) Hands on use of Wireshark, SIP traces, or packet analysis tools Understanding of VoIP/SIP, TCP/IP, DNS, DHCP, VLANs, and firewall configurations Experience with telecare platforms, IoT systems, or digital alarm receivers Background in customer facing technical roles Passion for innovation, automation, and continuous improvement ️THE ROLE Love solving complex problems and keeping critical systems running smoothly? This role is all about keeping external IT services performing at their best-from front end apps to cloud and embedded environments. You'll tackle advanced issues, implement smart solutions, and help shape continuous improvement across a 24/7 operation. What You'll Be Getting Stuck Into Diagnosing and resolving advanced, high impact incidents across software and services Acting as the technical escalation point for Tier 1 & Tier 2 support Leading the Third Line Technician tier as a subject matter expert Identifying risks early and preventing issues before they impact the business Supporting new technology deployments and infrastructure improvements Playing a key role in always on (24/7) service delivery Deep Technical Problem Solving Troubleshoot complex application, code as a service, and systems issues Perform root cause analysis and eliminate recurring problems Debug front end code, investigate stack issues, and collaborate with tech teams Support Windows & Linux server estates Monitor and resolve faults across AWS and Azure Apply firmware updates over the air to remote devices Use tools and scripting such as AWS Lambda, Bash, and API management platforms Work within ITIL frameworks and controls Participate in 3rd line out of hours support aligned to business processes Tech Environment You'll Work With JavaScript, React, Node Linux & Windows (Cloud, On prem, Embedded) AWS & Azure APIs and serverless technologies Bonus points for experience with VoIP, VoLTE, firewalls, and STUN protocols Knowledge Sharing & Collaboration Mentor and coach Tier 1 and Tier 2 technicians Create and maintain clear technical documentation and troubleshooting guides Work closely with Service Management and Service Delivery to ensure ITSM best practices Supplier & Vendor Collaboration Partner with third party suppliers to resolve complex issues Support the management of SLAs and performance with external providers We are committed to equal opportunities and welcome applicants regardless of religious beliefs, political opinion, race, sex, marital status, age or disability. If you require assistance to participate in the recruitment process, for example due to disability, please contact the careers Team on .
