Field Service Engineer (North London)

Want to be part of a UK hub, in a global business that is scaling rapidly, evolving fast and radically changing the decades old delivery universe? If so, read on, as we're looking for a Field Service Engineer to join our Network Health team!

Our mission? To switch up the status quo and become the UK's leading out of home business. With a fast growing network of thousands of smart lockers, hundreds of leading retail partners and the launch of our transformative Send service, we're bringing freedom to anyone with a parcel.

At InPost UK, we're building an unparalleled group of talent committed to helping us power our mission to reshape the way parcels move and redefine e commerce logistics.

A hands on field based role to repair our parcel lockers at client sites. Tasks include break fix, maintenance, software configuration, quality control and providing technical support and training to employees and subcontractors. Actively involved in developing new solutions and maintaining technical documentation.

This role requires occasional training and visits to our office base in Hemel Hempstead and will need to be located near or within the North London area.

Working hours: 8:30 am - 5:30 pm, Monday Friday (40 hour work week).

• Diagnosing and repairing faults and malfunctions of parcel locker machines (APMs) on site, ensuring minimal downtime and optimal performance.
• Maintenance and modernisation of parcel locker machines, including implementing hardware and software upgrades to enhance reliability and efficiency.
• Diagnostics, reconfiguration, and installation of computer software or firmware for electromechanical equipment, ensuring compatibility and security compliance.
• Processing and reporting on assigned repairs using communication channels utilised within the organisation.
• Managing tools and components for parcel locker machines.
• Managing systems for personnel related matters.
• Quality control of work performed by internal employees and subcontractors, ensuring adherence to technical standards, contractual agreements and company guidelines.
• Providing technical and substantive support to employees and subcontractors (including international ones) via company communication and IT channels.
• Participating in the development of solutions for new types of parcel locker machines.
• Preparing and updating technical manuals and documentation.

This is a fast paced environment that rewards problem solving skills and a drive for building the future. The ideal candidate is curious, proactive and excels at delivering high quality technical work.

• Similar experience in a field service technical engineering role on electrical/mechanical equipment and proficiency in hand tools and diagnostic tools (multi meter).
• Proficiency in diagnosing and repairing equipment, with experience in software configuration and firmware updates.
• Strong analytical and troubleshooting skills for resolving complex technical issues.
• Excellent verbal and written communication skills, with the ability to provide technical training.
• Ability to manage tasks efficiently, ensuring quality and meeting deadlines across multiple markets.
• High accuracy in quality control and documentation updates.
• Experience working with diverse teams, including international subcontractors and internal staff.
• Flexibility to travel for service and training activities both in the UK and occasionally internationally.
• Familiarity with parcel locker or similar systems, electromechanical devices and organisational IT tools.
• Effective time management and responsible handling of tools and components.

• Enhanced Annual Leave - 26 days plus option to buy additional days per year.
• Vitality Health Care - comprehensive health coverage.
• Enhanced Parental Leave.
• Rail Loan - interest free repayment for a season ticket.
• Volunteering Days - paid day to make a difference in the community.

We strive to create an open, equal, inclusive environment in which everyone has the opportunity to flourish and be themselves.