Customer Service Advisor Location: Bristol Start date for Bristol: 6th July 2026 Team: OVO Care, Account Management Salary banding: Starting base salary of £25,950, which will increase to £26,770 once your training and probation period are completed. This is usually within nine months, although it can be quicker, depending on previous experience! Working pattern: Full-time - 37 hours per week (shift times are between 8am - 6:15pm Monday to Friday and one Saturday per month from 9am - 2pm) Sponsorship: We are unable to offer sponsorship for this role Where you'll work: At OVO, we understand that a one-size-fits-all approach doesn't work for everyone. That's why we created the OVO Way of Flexibility.All our roles are hub-based (Bristol or Glasgow), providing a dedicated space for collaboration, connection and teamwork. You'll also have the flexibility to work from home.For this role, you'll need to be based within a reasonable distance from our offices (30 miles) and able to travel into either our Bristol or Glasgow hub two times per week during your training period (first 7 weeks), and then at least two times a month once you're in your squad. Teamworking for the planet Everything we do here spins around Plan Zero. So, naturally, the team you'll be joining plays a gigantic role in making that happen. Here's how:Our way of working enables us to treat our customers as individuals. We understand their needs in a personal and relevant way, resolving their queries as quickly as possible; we call this Account Management.We're working together in squads with the same zero carbon goal in mind; it's not just a way of working - it's a culture and a mentality. Squad life is all about self-managing as a group and making decisions together.With Plan Zero at the front of mind, we're all about making things better, looking for opportunities to deliver customer value in a constantly evolving landscape. Squads are encouraged to try innovative approaches, and learning and adapting quickly are core to our development culture. This role in a nutshell: As a Zero Carbon Living Advisor, your role is to provide consistently outstanding service to OVO's customers across the entire customer lifecycle. You serve to solve, ensuring customers' needs are met whilst informing and educating on our Plan Zero mission and connecting them with products and services that support home decarbonisation. This is a customer-facing role, so you should enjoy talking to people. You'll resolve customer inbound queries through calls, web chat, WhatsApp and emails. Your key outcomes will be: - Engaging with OVO's customers, communicating with passion across phone, email, and web chat contacts- Quickly understand the root cause of customer contact, taking ownership for solving queries the first time to prevent repeat contact- Coach your teammates in areas where you have a deeper level of knowledge or skill - this might be to help answer a customer query in the moment or to enhance the overall knowledge across the squad- Take ownership for the success of the entire squad. We believe the strength of the squad is each individual advisor, but the strength of each advisor is the squad- Autonomously manage your day, ensuring the overall objectives of the squad are achieved- Prepare, attend and actively contribute at squad meetings as appropriate- Identify and implement continuous improvement efforts in both squad ways of working and customer experience- Be an OVO ambassador, promoting our range of products & services to customers- Be empowered to have strong conversations to promote our products & services that we offer to our customers to help promote Zero Carbon Living- Take accountability for your own development and use the tools provided to allow yourself to have strong conversations around our new and existing products You'll be successful in this role at OVO if you - Enjoy working in a fast-paced customer service environment, and have a real passion for providing outstanding customer service and an eye for continuous improvement- Demonstrate our OVO values and be an advocate of Plan Zero- Have experience in cross-selling- Enjoy working as part of a team, but also thrive independently Let's talk about what's in it for you As well as a base salary of £25,950, which rises to £26,770 once you reach Level 2 (usually after 6-9 months, but depends on each individual), you'll also be eligible to qualify for a monthly incentive which is based on the squad achieving performance measures.We also offer plenty of green benefits and progressive policies to help you feel like you belong at OVO and there's flex pay. It's an extra 9% of your salary on top of your core pay to use as you like. You can take it as cash, add to your pension, or choose to spend it on a huge range of flex benefits.Want to hear about our full range of flexible benefits and progressive people policies? Our People Team can tell you everything you need to know. For your Belonging To find better ways to support our people, we need to listen to each other's experiences and find ways to build a truly inclusive and diverse workplace. As part of this, we have 8 Belonging Networks at OVO. Led by our people, for our people - so when you join OVO, you can play a part - big or small - with any of the Networks. It's up to you. Oh, and one last thing We'd be thrilled if you tick off all our boxes, yet we also believe it's just as important we tick off all of yours. And if you think you have most of what we're looking for but not every single thing, go ahead and hit apply. We'd still love to hear from you!If you have any additional requirements, there's a space to let us know on the application form; we want to make the process as easy and comfortable for you as possible.
Jun 13, 2026
Full time
Customer Service Advisor Location: Bristol Start date for Bristol: 6th July 2026 Team: OVO Care, Account Management Salary banding: Starting base salary of £25,950, which will increase to £26,770 once your training and probation period are completed. This is usually within nine months, although it can be quicker, depending on previous experience! Working pattern: Full-time - 37 hours per week (shift times are between 8am - 6:15pm Monday to Friday and one Saturday per month from 9am - 2pm) Sponsorship: We are unable to offer sponsorship for this role Where you'll work: At OVO, we understand that a one-size-fits-all approach doesn't work for everyone. That's why we created the OVO Way of Flexibility.All our roles are hub-based (Bristol or Glasgow), providing a dedicated space for collaboration, connection and teamwork. You'll also have the flexibility to work from home.For this role, you'll need to be based within a reasonable distance from our offices (30 miles) and able to travel into either our Bristol or Glasgow hub two times per week during your training period (first 7 weeks), and then at least two times a month once you're in your squad. Teamworking for the planet Everything we do here spins around Plan Zero. So, naturally, the team you'll be joining plays a gigantic role in making that happen. Here's how:Our way of working enables us to treat our customers as individuals. We understand their needs in a personal and relevant way, resolving their queries as quickly as possible; we call this Account Management.We're working together in squads with the same zero carbon goal in mind; it's not just a way of working - it's a culture and a mentality. Squad life is all about self-managing as a group and making decisions together.With Plan Zero at the front of mind, we're all about making things better, looking for opportunities to deliver customer value in a constantly evolving landscape. Squads are encouraged to try innovative approaches, and learning and adapting quickly are core to our development culture. This role in a nutshell: As a Zero Carbon Living Advisor, your role is to provide consistently outstanding service to OVO's customers across the entire customer lifecycle. You serve to solve, ensuring customers' needs are met whilst informing and educating on our Plan Zero mission and connecting them with products and services that support home decarbonisation. This is a customer-facing role, so you should enjoy talking to people. You'll resolve customer inbound queries through calls, web chat, WhatsApp and emails. Your key outcomes will be: - Engaging with OVO's customers, communicating with passion across phone, email, and web chat contacts- Quickly understand the root cause of customer contact, taking ownership for solving queries the first time to prevent repeat contact- Coach your teammates in areas where you have a deeper level of knowledge or skill - this might be to help answer a customer query in the moment or to enhance the overall knowledge across the squad- Take ownership for the success of the entire squad. We believe the strength of the squad is each individual advisor, but the strength of each advisor is the squad- Autonomously manage your day, ensuring the overall objectives of the squad are achieved- Prepare, attend and actively contribute at squad meetings as appropriate- Identify and implement continuous improvement efforts in both squad ways of working and customer experience- Be an OVO ambassador, promoting our range of products & services to customers- Be empowered to have strong conversations to promote our products & services that we offer to our customers to help promote Zero Carbon Living- Take accountability for your own development and use the tools provided to allow yourself to have strong conversations around our new and existing products You'll be successful in this role at OVO if you - Enjoy working in a fast-paced customer service environment, and have a real passion for providing outstanding customer service and an eye for continuous improvement- Demonstrate our OVO values and be an advocate of Plan Zero- Have experience in cross-selling- Enjoy working as part of a team, but also thrive independently Let's talk about what's in it for you As well as a base salary of £25,950, which rises to £26,770 once you reach Level 2 (usually after 6-9 months, but depends on each individual), you'll also be eligible to qualify for a monthly incentive which is based on the squad achieving performance measures.We also offer plenty of green benefits and progressive policies to help you feel like you belong at OVO and there's flex pay. It's an extra 9% of your salary on top of your core pay to use as you like. You can take it as cash, add to your pension, or choose to spend it on a huge range of flex benefits.Want to hear about our full range of flexible benefits and progressive people policies? Our People Team can tell you everything you need to know. For your Belonging To find better ways to support our people, we need to listen to each other's experiences and find ways to build a truly inclusive and diverse workplace. As part of this, we have 8 Belonging Networks at OVO. Led by our people, for our people - so when you join OVO, you can play a part - big or small - with any of the Networks. It's up to you. Oh, and one last thing We'd be thrilled if you tick off all our boxes, yet we also believe it's just as important we tick off all of yours. And if you think you have most of what we're looking for but not every single thing, go ahead and hit apply. We'd still love to hear from you!If you have any additional requirements, there's a space to let us know on the application form; we want to make the process as easy and comfortable for you as possible.
Amtis professional Ltd
Chelmsley Wood, Warwickshire
Security Solutions Engineer - Remote UK Based £48,000 CISCO, FirePower, Cisco ISE, Fortinet, FortiGate, StealthWatch Role Overview We are seeking an experienced and proactive Project focussed Security Solutions Engineer to deliver a range of network and security focused projects across our clients customer base. This role will suit someone with good exposure to Cisco FirePower and security products who is looking to hone in on a career in a career as a Technical Security lead as further certification and training will be provided. This role is heavily centred on Cisco networking and security technologies, with a strong emphasis on Cisco Firepower, Cisco ISE, and broader Cisco security platforms. Experience with Fortinet (FortiGate) firewalls is highly desirable. The successful candidate will combine hands on technical expertise with excellent communication and leadership skills, acting as a primary point of contact for stakeholders during project delivery. This is a UK based remote role, offering flexibility while still providing the opportunity to collaborate in person through periodic meetups and customer engagements. PLEASE NOTE YOU MUST E BASED IN THE UK AND HAVE FULL RIGHT TO WORK WITHOUT SPONSORSHIP Key Responsibilities Project & Technical Leadership Lead the technical delivery of network and security projects from design through implementation and handover Act as the lead engineer on complex customer engagements, ensuring solutions are delivered on time and to a high standard Provide technical guidance and mentorship to other engineers involved in project delivery Collaborate closely with project managers, architects, and stakeholders to align technical outcomes with business objectives Network & Security Engineering Implement, and support enterprise grade network and security solutions Deploy, configure, and troubleshoot Cisco Firepower firewalls, including policy configuration, VPNs, and threat protection Implement and maintain Cisco Identity Services Engine (ISE) for network access control, authentication, and authorization Work with Cisco Stealthwatch and other Cisco security tools to provide visibility, monitoring, and threat detection Configure and support FortiGate firewalls where required, including firewall policies, VPNs, and security profiles Produce high quality technical documentation, including designs, implementation guides, and handover documentation Customer Engagement & Communication Serve as a trusted technical advisor to customers, clearly explaining solutions and technical decisions Gather technical requirements and translate them into robust, secure network designs Participate in technical workshops, design reviews, and project update meetings Support occasional onsite work at customer locations in the UK and Europe Required Skills & Experience Essential Strong experience in Cisco network and security environments Proven hands on expertise with: Cisco Firepower (FTD / FMC) Cisco ISE Solid understanding of network security principles, firewalls, VPNs, routing, and switching Experience working in a project based environment, leading or owning technical delivery Excellent verbal and written communication skills Ability to work independently in a remote setting while collaborating effectively with distributed teams Full right to work in the UK and willingness to travel occasionally Desirable Experience with Fortinet / FortiGate firewalls, Knowledge of Cisco Stealth watch and related Cisco security products, Exposure to wider Cisco security technologies (e.g. Secure Firewall, Secure Network Analytics, Umbrella, etc.) Relevant industry certifications such as CCNP Security, CCNP Enterprise, or equivalent Benefits Competitive salary up to £48,000, depending on experience Fully remote UK based role with flexible working All business travel expenses covered from home location Opportunity to work on diverse, technically challenging projects Access to professional development, training, and certification support Supportive and collaborative team environment Why Join Us? This role offers the chance to take ownership of high impact network and security projects while maintaining a healthy work life balance through remote working. You will work with leading technologies, have direct influence on technical decisions, and play a key role in shaping secure network solutions for customers across the UK and Europe.
Jun 13, 2026
Full time
Security Solutions Engineer - Remote UK Based £48,000 CISCO, FirePower, Cisco ISE, Fortinet, FortiGate, StealthWatch Role Overview We are seeking an experienced and proactive Project focussed Security Solutions Engineer to deliver a range of network and security focused projects across our clients customer base. This role will suit someone with good exposure to Cisco FirePower and security products who is looking to hone in on a career in a career as a Technical Security lead as further certification and training will be provided. This role is heavily centred on Cisco networking and security technologies, with a strong emphasis on Cisco Firepower, Cisco ISE, and broader Cisco security platforms. Experience with Fortinet (FortiGate) firewalls is highly desirable. The successful candidate will combine hands on technical expertise with excellent communication and leadership skills, acting as a primary point of contact for stakeholders during project delivery. This is a UK based remote role, offering flexibility while still providing the opportunity to collaborate in person through periodic meetups and customer engagements. PLEASE NOTE YOU MUST E BASED IN THE UK AND HAVE FULL RIGHT TO WORK WITHOUT SPONSORSHIP Key Responsibilities Project & Technical Leadership Lead the technical delivery of network and security projects from design through implementation and handover Act as the lead engineer on complex customer engagements, ensuring solutions are delivered on time and to a high standard Provide technical guidance and mentorship to other engineers involved in project delivery Collaborate closely with project managers, architects, and stakeholders to align technical outcomes with business objectives Network & Security Engineering Implement, and support enterprise grade network and security solutions Deploy, configure, and troubleshoot Cisco Firepower firewalls, including policy configuration, VPNs, and threat protection Implement and maintain Cisco Identity Services Engine (ISE) for network access control, authentication, and authorization Work with Cisco Stealthwatch and other Cisco security tools to provide visibility, monitoring, and threat detection Configure and support FortiGate firewalls where required, including firewall policies, VPNs, and security profiles Produce high quality technical documentation, including designs, implementation guides, and handover documentation Customer Engagement & Communication Serve as a trusted technical advisor to customers, clearly explaining solutions and technical decisions Gather technical requirements and translate them into robust, secure network designs Participate in technical workshops, design reviews, and project update meetings Support occasional onsite work at customer locations in the UK and Europe Required Skills & Experience Essential Strong experience in Cisco network and security environments Proven hands on expertise with: Cisco Firepower (FTD / FMC) Cisco ISE Solid understanding of network security principles, firewalls, VPNs, routing, and switching Experience working in a project based environment, leading or owning technical delivery Excellent verbal and written communication skills Ability to work independently in a remote setting while collaborating effectively with distributed teams Full right to work in the UK and willingness to travel occasionally Desirable Experience with Fortinet / FortiGate firewalls, Knowledge of Cisco Stealth watch and related Cisco security products, Exposure to wider Cisco security technologies (e.g. Secure Firewall, Secure Network Analytics, Umbrella, etc.) Relevant industry certifications such as CCNP Security, CCNP Enterprise, or equivalent Benefits Competitive salary up to £48,000, depending on experience Fully remote UK based role with flexible working All business travel expenses covered from home location Opportunity to work on diverse, technically challenging projects Access to professional development, training, and certification support Supportive and collaborative team environment Why Join Us? This role offers the chance to take ownership of high impact network and security projects while maintaining a healthy work life balance through remote working. You will work with leading technologies, have direct influence on technical decisions, and play a key role in shaping secure network solutions for customers across the UK and Europe.
We are currently working in partnership with one of the South West s largest Housing Associations as they recruit to both full-time (37hrs) and part-time (25hrs) Customer Service Advisors . The position will start in due course, with several positions available due to expansion. The salary is £24,811 per annum plus employee benefits, with hybrid home-working available after induction. Transferrable skills are accepted for this role, if good customer services can be demonstrated. Duties will include (but are not limited to): Acting as the voice of the organisation, taking incoming enquiries to the contact centre Resolve customer enquiries efficiently, identifying practical and effective solutions Schedule appointments and support customers in accessing and using self-service options Take ownership of customer cases, managing them through to successful resolution Deliver a positive and professional customer experience, including in challenging or complex situations Use sound judgement, empathy, and strong problem-solving skills to achieve positive outcomes for customers Build rapport with customers and communicate clearly across a range of channels Work proactively to identify customer needs and provide appropriate support and guidance Experience required: Demonstratable experience in a customer-facing role Reasonable level of IT skills, including proficiency in Microsoft Office suite and CRM databases Rewards and Benefits: Hybrid working Generous pension contributions BUPA Cash Plan Working hours: 08 00 Part-time would be Please note that you require recent experience to apply for this role. James Andrews is acting as an employment agency and business in relation to this role. At James Andrews Recruitment Solutions we try to respond to all applications personally, however, due to the high volume of applications this is not always possible. If you have not heard back from us within 72 hours, please assume that your application has been unsuccessful on this occasion. Don t forget our recommendation scheme: Recommend a friend or colleague to us and receive up to £100 each once they have completed 20 days in a role via James Andrews! Terms and conditions apply, contact us for details.
Jun 13, 2026
Full time
We are currently working in partnership with one of the South West s largest Housing Associations as they recruit to both full-time (37hrs) and part-time (25hrs) Customer Service Advisors . The position will start in due course, with several positions available due to expansion. The salary is £24,811 per annum plus employee benefits, with hybrid home-working available after induction. Transferrable skills are accepted for this role, if good customer services can be demonstrated. Duties will include (but are not limited to): Acting as the voice of the organisation, taking incoming enquiries to the contact centre Resolve customer enquiries efficiently, identifying practical and effective solutions Schedule appointments and support customers in accessing and using self-service options Take ownership of customer cases, managing them through to successful resolution Deliver a positive and professional customer experience, including in challenging or complex situations Use sound judgement, empathy, and strong problem-solving skills to achieve positive outcomes for customers Build rapport with customers and communicate clearly across a range of channels Work proactively to identify customer needs and provide appropriate support and guidance Experience required: Demonstratable experience in a customer-facing role Reasonable level of IT skills, including proficiency in Microsoft Office suite and CRM databases Rewards and Benefits: Hybrid working Generous pension contributions BUPA Cash Plan Working hours: 08 00 Part-time would be Please note that you require recent experience to apply for this role. James Andrews is acting as an employment agency and business in relation to this role. At James Andrews Recruitment Solutions we try to respond to all applications personally, however, due to the high volume of applications this is not always possible. If you have not heard back from us within 72 hours, please assume that your application has been unsuccessful on this occasion. Don t forget our recommendation scheme: Recommend a friend or colleague to us and receive up to £100 each once they have completed 20 days in a role via James Andrews! Terms and conditions apply, contact us for details.
Portfolio are proud to exclusively represent our client in their search for a HR Advisor. The company is a market leading, global brand who support business owners with HR and Employment Law guidance and advice, ensuring they are legal, compliant and doing the right thing for their employees. Supporting your colleagues in the Business Development team, you will be offering initial EL advice to the Buiness Development Managers and potential new clients, conducting webinars to prospective new clients and highlighting the service provided, resulting in a closed deal. We are looking for someone with Employment Law / HR knowledge and a solid undertanding of HR processes. This is a fast paced role, within a successful team, offering additional earning, whilst making a huge impact on the growth of the business! Job Purpose To provide HR and Employment Law advice and support to Business Development Managers (BDM) and new and prospective clients of Bright throughout different sectors, with the aim of showcasing our services so that prospects will sign up. The role requires you to work in a team providing legally compliant/commercial advice to BDMs before, during and following appointments in order to aid converting the deal. Advice is also to be provided to prospective clients and new clients by telephone and email in all aspects of HR and Employment Law in order to support the business needs of the individual clients whilst highlighting any options that are non-compliant and this risk this presents. Hours of work Monday - Saturday (40 hours shifts, Monday - Friday 8:45am - 5:30pm. 1 Saturday in 4, 10am - 2pm) Day-to-day responsibilities include but are not limited to the below: To ensure that personal knowledge of HR and Employment Law and best practice is continually updated. To achieve the standards set within the performance framework to support all BDMs generate deals by answering incoming enquiries showcasing the service with a commercial edge, without resolving the matter fully. To proactively review BDM diaries, complete TLA's and provide guidance and support in a succinct and commercially driven manner. To build relationships with BDMs in order to increase trust and use of the service. To critique prospective clients' documents to provide a report for BDMs to use as a sales tool. To actively own cases to resolution or where appropriate manage the transition and handover to an advisor, building rapport and relationships with clients on each interaction. To log all advice accurately onto the bespoke internal system, taking ownership and responsibility for ongoing cases. To provide clients with supporting information/documentation to assist them in the advice provided where applicable. To refer to Company internal training and legal updates to ensure that advice provided is compliant with our services. To record contacts with BDMs to aid reporting to Management. To follow internal protocols for managing and escalating cases where applicable. To convert new client accounts into the CANs ensuring the necessary updates on the Salesforce system are added. To attend the company sales and advice conference and any training when required. To offer the clients options regarding the take up of other products we provide and make such recommendations accordingly. To present internal training/buzz sessions and external webinars. To help to develop the New Business Support Team. To carry out other tasks that are deemed necessary by the Management Team. Required skills and experience Ability to build and maintain excellent relationships with the BDMs. A "can-do" attitude, a thirst for knowledge and the ability to communicate knowledge effectively within the team. Ability to work in a fast paced environment. Strong time management skills ability to manage own diary. A dynamic and flexible approach, as well as the ability to work under pressure. Commercial focused advice. Benefits Enhanced holidays - 25 days increasing to 27 after 2 years' service and 28 after 5 years' service Private health care cover after 5 years' service New business referral scheme Access to Health Shield Access to the EAP service Refer a friend scheme Paid birthday leave Pension scheme contribution increasing to 5% after 5 years' service and again to 7% after 7 years' service Group life insurance Eye care contribution Free fruit (office-based staff) Travel Season Ticket loan scheme Milestone recognition Discounted products - Manchester City centre parking (AO Arena) / First Bus Travel Club Membership / Microsoft Home User programme / Anglian Home Improvements Pace health Club (situated in the park Inn) discounted gym membership and spa treatments Park Inn 20% off food and drink New Century food and drink discount Revolution De Cuba food and drink discount Cycle 2 Work scheme after probationary period On site Gym Bright Exchange perks 50605LFR10 INDMANJ The Portfolio Group are acting on behalf of our client in recruiting for this position.
Jun 13, 2026
Full time
Portfolio are proud to exclusively represent our client in their search for a HR Advisor. The company is a market leading, global brand who support business owners with HR and Employment Law guidance and advice, ensuring they are legal, compliant and doing the right thing for their employees. Supporting your colleagues in the Business Development team, you will be offering initial EL advice to the Buiness Development Managers and potential new clients, conducting webinars to prospective new clients and highlighting the service provided, resulting in a closed deal. We are looking for someone with Employment Law / HR knowledge and a solid undertanding of HR processes. This is a fast paced role, within a successful team, offering additional earning, whilst making a huge impact on the growth of the business! Job Purpose To provide HR and Employment Law advice and support to Business Development Managers (BDM) and new and prospective clients of Bright throughout different sectors, with the aim of showcasing our services so that prospects will sign up. The role requires you to work in a team providing legally compliant/commercial advice to BDMs before, during and following appointments in order to aid converting the deal. Advice is also to be provided to prospective clients and new clients by telephone and email in all aspects of HR and Employment Law in order to support the business needs of the individual clients whilst highlighting any options that are non-compliant and this risk this presents. Hours of work Monday - Saturday (40 hours shifts, Monday - Friday 8:45am - 5:30pm. 1 Saturday in 4, 10am - 2pm) Day-to-day responsibilities include but are not limited to the below: To ensure that personal knowledge of HR and Employment Law and best practice is continually updated. To achieve the standards set within the performance framework to support all BDMs generate deals by answering incoming enquiries showcasing the service with a commercial edge, without resolving the matter fully. To proactively review BDM diaries, complete TLA's and provide guidance and support in a succinct and commercially driven manner. To build relationships with BDMs in order to increase trust and use of the service. To critique prospective clients' documents to provide a report for BDMs to use as a sales tool. To actively own cases to resolution or where appropriate manage the transition and handover to an advisor, building rapport and relationships with clients on each interaction. To log all advice accurately onto the bespoke internal system, taking ownership and responsibility for ongoing cases. To provide clients with supporting information/documentation to assist them in the advice provided where applicable. To refer to Company internal training and legal updates to ensure that advice provided is compliant with our services. To record contacts with BDMs to aid reporting to Management. To follow internal protocols for managing and escalating cases where applicable. To convert new client accounts into the CANs ensuring the necessary updates on the Salesforce system are added. To attend the company sales and advice conference and any training when required. To offer the clients options regarding the take up of other products we provide and make such recommendations accordingly. To present internal training/buzz sessions and external webinars. To help to develop the New Business Support Team. To carry out other tasks that are deemed necessary by the Management Team. Required skills and experience Ability to build and maintain excellent relationships with the BDMs. A "can-do" attitude, a thirst for knowledge and the ability to communicate knowledge effectively within the team. Ability to work in a fast paced environment. Strong time management skills ability to manage own diary. A dynamic and flexible approach, as well as the ability to work under pressure. Commercial focused advice. Benefits Enhanced holidays - 25 days increasing to 27 after 2 years' service and 28 after 5 years' service Private health care cover after 5 years' service New business referral scheme Access to Health Shield Access to the EAP service Refer a friend scheme Paid birthday leave Pension scheme contribution increasing to 5% after 5 years' service and again to 7% after 7 years' service Group life insurance Eye care contribution Free fruit (office-based staff) Travel Season Ticket loan scheme Milestone recognition Discounted products - Manchester City centre parking (AO Arena) / First Bus Travel Club Membership / Microsoft Home User programme / Anglian Home Improvements Pace health Club (situated in the park Inn) discounted gym membership and spa treatments Park Inn 20% off food and drink New Century food and drink discount Revolution De Cuba food and drink discount Cycle 2 Work scheme after probationary period On site Gym Bright Exchange perks 50605LFR10 INDMANJ The Portfolio Group are acting on behalf of our client in recruiting for this position.
GLL is looking for Customer Service Advisors to join our rapidly expanding team in GLL Customer Service Centre. If you have the skills and ambition to join us as a Customer Service Advisor, there has never been a more exciting time to join us. This is more than just a Customer Service Advisor job, it's a career. GLL Customer Service Advisors go the extra mile to delight customers, always striving for the highest level of first contact resolution and quality assurance. To succeed as a Customer Service Advisor at GLL, you will be a self-motivated, results-driven individual who has excellent verbal and written communication skills. You'll have a real passion for delivering the best service you can by listening and supporting customers who are in need of help or advice. Our Customer Service Advisors enjoy working in a fast-paced environment where every day is different and get a real buzz from providing solutions to every problem. We are looking for Customer Service Advisors, and you can choose your hours between 16 and 39 per week. Shift rotations for Customer Service Advisors includes evenings and weekends. We aren't just another contact centre where you are expected to work against aggressive sales targets. We are a customer service centre, and your job is to have great conversations with our customers! Induction and Training: You will receive a three-week full-time, interactive induction training programme including visits to our leisure facilities, system training, and meeting the team. Full attendance is required to complete the induction training. What you'll do: Connect with customers via telephone, email, and web chat; always ensuring that customer requests are dealt with professionally and courteously by listening patiently, empathising with the customer where appropriate, and demonstrating a real desire to help and support them. Make the most of each interaction, using the opportunity to identify customer needs and find solutions, ensuring you put the customer at the heart of the process and maintain strong quality output. Take ownership of your own performance, always challenging yourself to be the best you can be and being proactive around your own development and growth. What you need: A can-do attitude. Passion and personality. Be a great team player. Passionate about service - always looking to deliver the best possible service you can at every opportunity. Minimum of 12 months experience in a face-to-face customer service environment or within a contact centre, within the last five years. Strong verbal and written communication skills. Great listening skills supported by a warm, friendly, and confident manner. Computer literate, able to use Microsoft packages. Flexible approach to tasks and workload. As a leader within the leisure industry, we can also offer scope to progress your career and job variety like nowhere else. As a charitable social enterprise and cooperative owned by our staff, GLL is a unique organisation for you to have a career with! The basics: Full and part time positions available. Hours of work will be negotiated with you in line with the needs of the service; flexible working may be possible. Working from home is not possible in this role. We are an accredited Living Wage employer with industry-leading rates of pay. We can offer a career, not just a job, with extensive Learning & Development support available. A uniform will be supplied and must be worn. GLL is Values Driven, not Profit Driven. We work hard to benefit the communities we operate in. As a staff-owned organisation, you will be given the opportunity to join the Society and have a stake in your business. Additionally, GLL offers employees a range of employment benefits: Access to a pension scheme. Health Assurance and access to Counselling services. Access to the tax-efficient Ride to Work bicycle purchase scheme. Free annual eye tests. Discounted nationwide (over 200 centres) inclusive leisure centre membership for you and your partner. This includes GLL Extras! GLL Society benefits (if you choose to join the Society after your probation period) include: The right to stand for the Society board and to vote for board members to represent you. Access to team building and fun events such as treks, concerts, outings, etc. Access to a range of benefits exclusive to our people - ask your line manager for details or check out the Intranet. About GLL: As the UK's largest leisure operator and charitable social enterprise, we offer a range of careers for everyone in our local communities. We manage over 400 facilities across England, Wales, and Northern Ireland, including public sport and leisure centres, elite sporting venues, libraries, and children's centres. Our people are from the communities we serve and help us make real changes in their local area. One of our core values is 'More than a Job', because working with us opens a wide range of possibilities and opportunities for you, starting with how you work with us. To make sure we are having a positive impact on our people, we also offer some flexible and part-time working options so you can make sure your new job works for you. Subject to vacancies, whether you are after a contractual commitment and a regular work schedule or the freedom of flexible hours, you may be able to choose an arrangement that works best for you and play your part in improving the health and wellbeing of your community. We offer two different types of work arrangements: A permanent employment contract - part time and full time. A flexible worker engagement by joining our flexible worker pool. If you are looking for a regular number of hours that you can work and are flexible to meet the needs of a 7-day-a-week service, then a full-time or part-time permanent contract might be the right choice for you. So whether your ambitions lie in sport and leisure, events & catering, health & beauty, corporate support, or working with children, you'll be able to find your ideal new job at GLL. Passionate about seeing o
Jun 13, 2026
Full time
GLL is looking for Customer Service Advisors to join our rapidly expanding team in GLL Customer Service Centre. If you have the skills and ambition to join us as a Customer Service Advisor, there has never been a more exciting time to join us. This is more than just a Customer Service Advisor job, it's a career. GLL Customer Service Advisors go the extra mile to delight customers, always striving for the highest level of first contact resolution and quality assurance. To succeed as a Customer Service Advisor at GLL, you will be a self-motivated, results-driven individual who has excellent verbal and written communication skills. You'll have a real passion for delivering the best service you can by listening and supporting customers who are in need of help or advice. Our Customer Service Advisors enjoy working in a fast-paced environment where every day is different and get a real buzz from providing solutions to every problem. We are looking for Customer Service Advisors, and you can choose your hours between 16 and 39 per week. Shift rotations for Customer Service Advisors includes evenings and weekends. We aren't just another contact centre where you are expected to work against aggressive sales targets. We are a customer service centre, and your job is to have great conversations with our customers! Induction and Training: You will receive a three-week full-time, interactive induction training programme including visits to our leisure facilities, system training, and meeting the team. Full attendance is required to complete the induction training. What you'll do: Connect with customers via telephone, email, and web chat; always ensuring that customer requests are dealt with professionally and courteously by listening patiently, empathising with the customer where appropriate, and demonstrating a real desire to help and support them. Make the most of each interaction, using the opportunity to identify customer needs and find solutions, ensuring you put the customer at the heart of the process and maintain strong quality output. Take ownership of your own performance, always challenging yourself to be the best you can be and being proactive around your own development and growth. What you need: A can-do attitude. Passion and personality. Be a great team player. Passionate about service - always looking to deliver the best possible service you can at every opportunity. Minimum of 12 months experience in a face-to-face customer service environment or within a contact centre, within the last five years. Strong verbal and written communication skills. Great listening skills supported by a warm, friendly, and confident manner. Computer literate, able to use Microsoft packages. Flexible approach to tasks and workload. As a leader within the leisure industry, we can also offer scope to progress your career and job variety like nowhere else. As a charitable social enterprise and cooperative owned by our staff, GLL is a unique organisation for you to have a career with! The basics: Full and part time positions available. Hours of work will be negotiated with you in line with the needs of the service; flexible working may be possible. Working from home is not possible in this role. We are an accredited Living Wage employer with industry-leading rates of pay. We can offer a career, not just a job, with extensive Learning & Development support available. A uniform will be supplied and must be worn. GLL is Values Driven, not Profit Driven. We work hard to benefit the communities we operate in. As a staff-owned organisation, you will be given the opportunity to join the Society and have a stake in your business. Additionally, GLL offers employees a range of employment benefits: Access to a pension scheme. Health Assurance and access to Counselling services. Access to the tax-efficient Ride to Work bicycle purchase scheme. Free annual eye tests. Discounted nationwide (over 200 centres) inclusive leisure centre membership for you and your partner. This includes GLL Extras! GLL Society benefits (if you choose to join the Society after your probation period) include: The right to stand for the Society board and to vote for board members to represent you. Access to team building and fun events such as treks, concerts, outings, etc. Access to a range of benefits exclusive to our people - ask your line manager for details or check out the Intranet. About GLL: As the UK's largest leisure operator and charitable social enterprise, we offer a range of careers for everyone in our local communities. We manage over 400 facilities across England, Wales, and Northern Ireland, including public sport and leisure centres, elite sporting venues, libraries, and children's centres. Our people are from the communities we serve and help us make real changes in their local area. One of our core values is 'More than a Job', because working with us opens a wide range of possibilities and opportunities for you, starting with how you work with us. To make sure we are having a positive impact on our people, we also offer some flexible and part-time working options so you can make sure your new job works for you. Subject to vacancies, whether you are after a contractual commitment and a regular work schedule or the freedom of flexible hours, you may be able to choose an arrangement that works best for you and play your part in improving the health and wellbeing of your community. We offer two different types of work arrangements: A permanent employment contract - part time and full time. A flexible worker engagement by joining our flexible worker pool. If you are looking for a regular number of hours that you can work and are flexible to meet the needs of a 7-day-a-week service, then a full-time or part-time permanent contract might be the right choice for you. So whether your ambitions lie in sport and leisure, events & catering, health & beauty, corporate support, or working with children, you'll be able to find your ideal new job at GLL. Passionate about seeing o
Goodman Masson is proud to be partnering with the London Borough of Ealing to appoint an exceptional Assistant Director of Housing Demand. This is a rare opportunity to join one of London's most ambitious local authorities at a pivotal time for housing delivery, prevention and transformation. Ealing is seeking a visible, strategic and operational leader who can shape how housing demand services are delivered across the borough, ensuring residents receive timely, effective support and that homelessness is prevented wherever possible. Reporting directly to the Strategic Director of Housing and Environment, you will lead a significant portfolio with responsibility for operational performance, strategic development, financial management and cross council collaboration. The Opportunity This role sits at the heart of Ealing's ambition to improve outcomes for residents through earlier intervention, stronger partnerships and innovative housing solutions. You will lead services that prevent homelessness, support residents into sustainable housing solutions and drive better outcomes across temporary accommodation, move on and housing pathways. You will work across housing, council services and external partnerships to influence policy, shape strategy and deliver high performing resident focused services. As Assistant Director, you will act as a trusted advisor to senior leadership, Cabinet members and elected members while helping to deliver Ealing's wider priorities around opportunity, climate action and tackling inequality. Key Responsibilities • Provide inspirational leadership across Housing Demand services and create a high performing and collaborative culture • Lead service transformation and continuous improvement programmes to improve resident outcomes • Drive excellent customer and resident experience through innovation and modern service delivery • Oversee operational and strategic planning with accountability for service performance and delivery • Lead large scale financial management including revenue, capital and grant funded programmes • Develop commercial approaches, commissioning opportunities and income generation initiatives • Build effective partnerships across local government, housing providers and regional networks • Support political leadership with professional advice and operational insight • Champion equality, inclusion and transparent decision making across services About You We are looking to speak with senior housing leaders who bring strategic credibility and operational excellence. You will demonstrate: • Significant leadership experience within housing demand, homelessness prevention, housing strategy or related services • Experience delivering complex transformation programmes within large and politically led organisations • Strong commercial and financial leadership including budget ownership and business planning • The ability to lead through influence across multidisciplinary teams and partnerships • Experience advising senior leaders and elected members in complex environments • A proven track record of delivering measurable improvements for residents and communities • Strong understanding of housing demand management, prevention approaches and service innovation • Degree level education or equivalent and evidence of continued professional development Why Join Ealing? Ealing offers the opportunity to shape services that have direct impact on residents across one of London's most diverse boroughs. Benefits include: • 30 days annual leave plus 3 additional days over Christmas and New Year • Local Government Pension Scheme with employer contribution of 22.5% • Flexible working arrangements • Extensive learning and development opportunities • Health and wellbeing support including employee assistance services • Retail, leisure and lifestyle discounts • Cycle and sustainable travel schemes If you are an ambitious housing leader ready to shape the future of housing demand and deliver lasting outcomes for residents, we would welcome a confidential conversation. For more information or to apply, please contact: Jack Benson Goodman Masson
Jun 13, 2026
Full time
Goodman Masson is proud to be partnering with the London Borough of Ealing to appoint an exceptional Assistant Director of Housing Demand. This is a rare opportunity to join one of London's most ambitious local authorities at a pivotal time for housing delivery, prevention and transformation. Ealing is seeking a visible, strategic and operational leader who can shape how housing demand services are delivered across the borough, ensuring residents receive timely, effective support and that homelessness is prevented wherever possible. Reporting directly to the Strategic Director of Housing and Environment, you will lead a significant portfolio with responsibility for operational performance, strategic development, financial management and cross council collaboration. The Opportunity This role sits at the heart of Ealing's ambition to improve outcomes for residents through earlier intervention, stronger partnerships and innovative housing solutions. You will lead services that prevent homelessness, support residents into sustainable housing solutions and drive better outcomes across temporary accommodation, move on and housing pathways. You will work across housing, council services and external partnerships to influence policy, shape strategy and deliver high performing resident focused services. As Assistant Director, you will act as a trusted advisor to senior leadership, Cabinet members and elected members while helping to deliver Ealing's wider priorities around opportunity, climate action and tackling inequality. Key Responsibilities • Provide inspirational leadership across Housing Demand services and create a high performing and collaborative culture • Lead service transformation and continuous improvement programmes to improve resident outcomes • Drive excellent customer and resident experience through innovation and modern service delivery • Oversee operational and strategic planning with accountability for service performance and delivery • Lead large scale financial management including revenue, capital and grant funded programmes • Develop commercial approaches, commissioning opportunities and income generation initiatives • Build effective partnerships across local government, housing providers and regional networks • Support political leadership with professional advice and operational insight • Champion equality, inclusion and transparent decision making across services About You We are looking to speak with senior housing leaders who bring strategic credibility and operational excellence. You will demonstrate: • Significant leadership experience within housing demand, homelessness prevention, housing strategy or related services • Experience delivering complex transformation programmes within large and politically led organisations • Strong commercial and financial leadership including budget ownership and business planning • The ability to lead through influence across multidisciplinary teams and partnerships • Experience advising senior leaders and elected members in complex environments • A proven track record of delivering measurable improvements for residents and communities • Strong understanding of housing demand management, prevention approaches and service innovation • Degree level education or equivalent and evidence of continued professional development Why Join Ealing? Ealing offers the opportunity to shape services that have direct impact on residents across one of London's most diverse boroughs. Benefits include: • 30 days annual leave plus 3 additional days over Christmas and New Year • Local Government Pension Scheme with employer contribution of 22.5% • Flexible working arrangements • Extensive learning and development opportunities • Health and wellbeing support including employee assistance services • Retail, leisure and lifestyle discounts • Cycle and sustainable travel schemes If you are an ambitious housing leader ready to shape the future of housing demand and deliver lasting outcomes for residents, we would welcome a confidential conversation. For more information or to apply, please contact: Jack Benson Goodman Masson
Are you an experienced Financial Planner seeking a rare opportunity to inherit a high-quality client book and build long-term relationships with ultra-high-net-worth families? This is a genuinely exceptional succession role with one of the UK's leading national financial advisory firms, a business managing over £7Bn in client assets and continuing to grow through strategic acquisition. The Opportunity You'll take over a well-established client book following the firm's recent acquisition of a prestigious regional practice. The portfolio consists of around 200 UHNW families, producing approximately £700k of recurring income, and has been nurtured by the existing adviser over 40 years. Over the next 12-18 months, you'll work closely with the current adviser to build trusted relationships with clients, ensuring a smooth transition before taking full ownership of the book. The focus is on exceptional client service and relationship management, though the role also offers significant potential to develop and grow the portfolio further. Key Details Fully serviced client bank provided - c.200 UHNW families Recurring income circa £700k Full handover and mentoring period from the existing adviser (retiring 2027) Home-based role with flexible working and office access as required Client locations primarily across London, Kent, Surrey, and Sussex Full paraplanning and sales support provided About You Level 4 Diploma qualified (Chartered or working towards preferred) Minimum 3 years' experience providing holistic financial advice Strong client relationship and interpersonal skills Entrepreneurial and commercially minded with a focus on long-term service Located within a commutable distance of Sidcup or the South East region Remuneration & Benefits Highly flexible basic salary, fully negotiable for the right individual 35% bonus on new business written + share of recurring income Uncapped earning potential Excellent benefits package Full paraplanning and administrative support This is an outstanding opportunity for a high-calibre Financial Planner to step into a ready-made UHNW client bank and continue a legacy of exceptional service, with the full backing of a national, well-resourced advisory business.
Jun 13, 2026
Full time
Are you an experienced Financial Planner seeking a rare opportunity to inherit a high-quality client book and build long-term relationships with ultra-high-net-worth families? This is a genuinely exceptional succession role with one of the UK's leading national financial advisory firms, a business managing over £7Bn in client assets and continuing to grow through strategic acquisition. The Opportunity You'll take over a well-established client book following the firm's recent acquisition of a prestigious regional practice. The portfolio consists of around 200 UHNW families, producing approximately £700k of recurring income, and has been nurtured by the existing adviser over 40 years. Over the next 12-18 months, you'll work closely with the current adviser to build trusted relationships with clients, ensuring a smooth transition before taking full ownership of the book. The focus is on exceptional client service and relationship management, though the role also offers significant potential to develop and grow the portfolio further. Key Details Fully serviced client bank provided - c.200 UHNW families Recurring income circa £700k Full handover and mentoring period from the existing adviser (retiring 2027) Home-based role with flexible working and office access as required Client locations primarily across London, Kent, Surrey, and Sussex Full paraplanning and sales support provided About You Level 4 Diploma qualified (Chartered or working towards preferred) Minimum 3 years' experience providing holistic financial advice Strong client relationship and interpersonal skills Entrepreneurial and commercially minded with a focus on long-term service Located within a commutable distance of Sidcup or the South East region Remuneration & Benefits Highly flexible basic salary, fully negotiable for the right individual 35% bonus on new business written + share of recurring income Uncapped earning potential Excellent benefits package Full paraplanning and administrative support This is an outstanding opportunity for a high-calibre Financial Planner to step into a ready-made UHNW client bank and continue a legacy of exceptional service, with the full backing of a national, well-resourced advisory business.
Description At QBS, we do more than distribute software we optimise how it reaches the market. We connect software publishers and resellers through a smart, seamless, and scalable platform that drives sustainable growth across the technology ecosystem. With more than 35 years of experience in the software channel, we have built a proven model focused on removing complexity, accelerating go-to-market execution, and unlocking measurable growth opportunities. Operating in over 20 countries, we combine global scale with strong local expertise, enabling our partners to succeed in an increasingly dynamic and competitive software landscape. Our ecosystem is designed to deliver tangible value: For Resellers (VARs and MSPs): Immediate access to more than 12,000 software solutions through a single, integrated platform simplifying procurement, management, and expansion. For Software Publishers: Efficient channel activation, streamlined distribution, and scalable market expansion to accelerate revenue growth. The HR Business Partner is a strategic business partner to senior leaders, enabling commercial outcomes through high-performing, engaged, and scalable teams. This role blends firsthand operational leadership with forward-looking people strategy. You will function as a trusted advisor, translating business strategy into actionable people plans that support growth, productivity, capability building, and organisational effectiveness. We are looking for an ambitious and driven individual, currently operating at a senior HR or People & Culture executive level, who is ready to take the next step in their career as an HR Business Partner. This is an exciting opportunity for someone who has built a strong foundation in HR operations and is eager to broaden their commercial impact, working more closely with business leaders and drive our recrutiment efforts seamlessly. The role offers genuine scope for progression, with a clear pathway towards a more strategic position within the business for the right person who demonstrates the vision, capability, and leadership potential to grow with us. The role is based at Westgate, Hanger Lane, with 4-5 days a week office attendance required. Key Duties & Responsibilities: Strategic Accountabilities Act as a trusted strategic partner to senior leaders, advising on organisational design, workforce planning, leadership effectiveness, and team performance. Influence leaders to adopt commercial, evidence-based people decisions aligned to growth, profitability, and sustainability. Use HR data and insights to challenge assumptions and improve decision-making. Strategic Business Partnering Partner with leaders to deliver workforce and capability plans aligned to business strategy and financial forecasts. Advise on organisational design, role clarity, spans and layers, and succession planning. Coach leaders on performance, leadership behaviours, engagement, and change leadership. Support M&A, restructurings, TUPE, and transformation programmes. Provide strategic guidance on workforce planning and future capability needs. Performance, Talent & Capability Lead performance management frameworks, ensuring clear goal alignment and continuous feedback. Support talent reviews, succession planning, and leadership development for critical roles. Drive capability building through learning strategies aligned to future skills and commercial priorities. Embed a culture of ownership, high standards, and continuous improvement. Partner with L&D to deliver targeted learning and development solutions. Talent Acquisition Own and deliver end-to-end recruitment, including: Drafting role profiles and adverts Direct sourcing, CV screening, and shortlisting Managing agencies where needed Conducting interviews and advising hiring managers Overseeing offers, onboarding, and early engagement Lead performance management processes, ensuring clear objectives, timely feedback, and effective outcomes. Personally support talent reviews and succession discussions for critical roles. Deliver practical capability development initiatives aligned to current and future business needs. Embed a high-performance culture through consistent application of standards, accountability, and follow-through Employee Relations & Risk Management Lead and manage complex and high-risk employee relations matters (disciplinary, grievance, performance, absence, restructuring). Ensure consistent, fair, and legally compliant people practices. Provide pragmatic, commercial advice while mitigating risk and protecting company values. Partner with legal advisors where required. People Operations & Governance Ensure Baltinglass delivery of core People processes across the employee lifecycle. Maintain compliance with UK employment legislation, data protection, and internal controls. Support audit requirements and reporting at the Group level. Enhance HR policies and governance frameworks. Change, Engagement & Culture Lead people aspects of change initiatives, ensuring clarity, engagement, and adoption. Shape and embed the QBS People Promise and Culture Framework. Use engagement data to drive targeted action plans and measurable improvement. Act as a role model for company values and inclusive leadership. Champion employee engagement initiatives. Leadership of the HR Function Contribute to Groupwide People strategy, sharing best practices and driving consistency. Champion continuous improvement of People processes, tools, and ways of working. Partner with Finance, Legal, Payroll, People Ops, and external providers to deliver a seamless People experience. Key Relationships Internal: Executive team, senior leaders, Finance, Legal, Payroll, People Ops, wider workforce. External: Legal advisors, benefits providers, learning partners, consultants. QUALIFICATIONS, SKILLS, KNOWLEDGE & EXPERIENCE Essential and required Proven experience in an HR Executive or Business Partner role within a fast-paced, commercial environment Demonstrable experience of strategic business partnering at a senior leadership level Strong grounding in UK employment law and employee relations Demonstrable end-to-end recruitment experience, including CV screening and interviewing Data-driven mindset with the ability to link people metrics to business outcomes CIPD Level 5 or 7 Desirable Skills Experience in multisite, scaling, or matrix organisations Exposure to international or multi-country workforces Experience supporting transformation, M&A, or organisational redesign Key Relationships Internal: Executive team, senior leaders, Finance, Legal, Payroll, People Ops, wider Workforce External: Legal advisors, benefits providers, learning partners, consultants Benefits: Competitive salary Private Medical Insurance Healthcare scheme Excellent contributory pension scheme Life Cover Online retail discounts Cycle to Work scheme Full training programme with continuing professional development The role is a mix of 1 home working day and 4 office-based days; candidates should therefore have a reasonable commute to our Ealing office. Working hours 9.00 am 5.30pm Monday to Friday. Our Commitment to Inclusion: At QBS, we believe diversity isn t just a box to tick, it s the engine that drives innovation, creativity, and growth. We re building a culture where everyone belongs, every voice is heard, and every perspective is valued. We welcome people of all backgrounds, experiences, and identities, because we know that different ways of thinking make us stronger. Whether you re starting your career or bringing decades of experience, what matters most is your passion, potential, and willingness to make an impact.
Jun 12, 2026
Full time
Description At QBS, we do more than distribute software we optimise how it reaches the market. We connect software publishers and resellers through a smart, seamless, and scalable platform that drives sustainable growth across the technology ecosystem. With more than 35 years of experience in the software channel, we have built a proven model focused on removing complexity, accelerating go-to-market execution, and unlocking measurable growth opportunities. Operating in over 20 countries, we combine global scale with strong local expertise, enabling our partners to succeed in an increasingly dynamic and competitive software landscape. Our ecosystem is designed to deliver tangible value: For Resellers (VARs and MSPs): Immediate access to more than 12,000 software solutions through a single, integrated platform simplifying procurement, management, and expansion. For Software Publishers: Efficient channel activation, streamlined distribution, and scalable market expansion to accelerate revenue growth. The HR Business Partner is a strategic business partner to senior leaders, enabling commercial outcomes through high-performing, engaged, and scalable teams. This role blends firsthand operational leadership with forward-looking people strategy. You will function as a trusted advisor, translating business strategy into actionable people plans that support growth, productivity, capability building, and organisational effectiveness. We are looking for an ambitious and driven individual, currently operating at a senior HR or People & Culture executive level, who is ready to take the next step in their career as an HR Business Partner. This is an exciting opportunity for someone who has built a strong foundation in HR operations and is eager to broaden their commercial impact, working more closely with business leaders and drive our recrutiment efforts seamlessly. The role offers genuine scope for progression, with a clear pathway towards a more strategic position within the business for the right person who demonstrates the vision, capability, and leadership potential to grow with us. The role is based at Westgate, Hanger Lane, with 4-5 days a week office attendance required. Key Duties & Responsibilities: Strategic Accountabilities Act as a trusted strategic partner to senior leaders, advising on organisational design, workforce planning, leadership effectiveness, and team performance. Influence leaders to adopt commercial, evidence-based people decisions aligned to growth, profitability, and sustainability. Use HR data and insights to challenge assumptions and improve decision-making. Strategic Business Partnering Partner with leaders to deliver workforce and capability plans aligned to business strategy and financial forecasts. Advise on organisational design, role clarity, spans and layers, and succession planning. Coach leaders on performance, leadership behaviours, engagement, and change leadership. Support M&A, restructurings, TUPE, and transformation programmes. Provide strategic guidance on workforce planning and future capability needs. Performance, Talent & Capability Lead performance management frameworks, ensuring clear goal alignment and continuous feedback. Support talent reviews, succession planning, and leadership development for critical roles. Drive capability building through learning strategies aligned to future skills and commercial priorities. Embed a culture of ownership, high standards, and continuous improvement. Partner with L&D to deliver targeted learning and development solutions. Talent Acquisition Own and deliver end-to-end recruitment, including: Drafting role profiles and adverts Direct sourcing, CV screening, and shortlisting Managing agencies where needed Conducting interviews and advising hiring managers Overseeing offers, onboarding, and early engagement Lead performance management processes, ensuring clear objectives, timely feedback, and effective outcomes. Personally support talent reviews and succession discussions for critical roles. Deliver practical capability development initiatives aligned to current and future business needs. Embed a high-performance culture through consistent application of standards, accountability, and follow-through Employee Relations & Risk Management Lead and manage complex and high-risk employee relations matters (disciplinary, grievance, performance, absence, restructuring). Ensure consistent, fair, and legally compliant people practices. Provide pragmatic, commercial advice while mitigating risk and protecting company values. Partner with legal advisors where required. People Operations & Governance Ensure Baltinglass delivery of core People processes across the employee lifecycle. Maintain compliance with UK employment legislation, data protection, and internal controls. Support audit requirements and reporting at the Group level. Enhance HR policies and governance frameworks. Change, Engagement & Culture Lead people aspects of change initiatives, ensuring clarity, engagement, and adoption. Shape and embed the QBS People Promise and Culture Framework. Use engagement data to drive targeted action plans and measurable improvement. Act as a role model for company values and inclusive leadership. Champion employee engagement initiatives. Leadership of the HR Function Contribute to Groupwide People strategy, sharing best practices and driving consistency. Champion continuous improvement of People processes, tools, and ways of working. Partner with Finance, Legal, Payroll, People Ops, and external providers to deliver a seamless People experience. Key Relationships Internal: Executive team, senior leaders, Finance, Legal, Payroll, People Ops, wider workforce. External: Legal advisors, benefits providers, learning partners, consultants. QUALIFICATIONS, SKILLS, KNOWLEDGE & EXPERIENCE Essential and required Proven experience in an HR Executive or Business Partner role within a fast-paced, commercial environment Demonstrable experience of strategic business partnering at a senior leadership level Strong grounding in UK employment law and employee relations Demonstrable end-to-end recruitment experience, including CV screening and interviewing Data-driven mindset with the ability to link people metrics to business outcomes CIPD Level 5 or 7 Desirable Skills Experience in multisite, scaling, or matrix organisations Exposure to international or multi-country workforces Experience supporting transformation, M&A, or organisational redesign Key Relationships Internal: Executive team, senior leaders, Finance, Legal, Payroll, People Ops, wider Workforce External: Legal advisors, benefits providers, learning partners, consultants Benefits: Competitive salary Private Medical Insurance Healthcare scheme Excellent contributory pension scheme Life Cover Online retail discounts Cycle to Work scheme Full training programme with continuing professional development The role is a mix of 1 home working day and 4 office-based days; candidates should therefore have a reasonable commute to our Ealing office. Working hours 9.00 am 5.30pm Monday to Friday. Our Commitment to Inclusion: At QBS, we believe diversity isn t just a box to tick, it s the engine that drives innovation, creativity, and growth. We re building a culture where everyone belongs, every voice is heard, and every perspective is valued. We welcome people of all backgrounds, experiences, and identities, because we know that different ways of thinking make us stronger. Whether you re starting your career or bringing decades of experience, what matters most is your passion, potential, and willingness to make an impact.
HR Advisor Location: Coventry CV4 and home working Salary: Up to 37,500 Benefits: Hybrid working, 38 days holiday inc Bank Holidays, BUPA, employee assistance programme, onsite parking and enhanced pension scheme We are working on behalf of an outstanding employer who are recruiting an experienced HR Advisor. In this role you will be joining a team of 5, which will be focused on delivering the new 5-year HR strategy to empower and engage with all colleagues and stakeholders. As a HR Advisor, you will be expected to hit the ground running and work independently to take ownership of the role and managing complex casework. You will be responsible for providing advice on all HR matters with colleagues. As part of your role, you will be able to quickly build strong relationships with managers and employees and be the key point of contact for guidance. You will provide professional, pragmatic employee relations advice, supporting fair and consistent HR management practices across the organisation. You will be able to think on your feet, be solutions focused and results driven whilst also balancing long term thinking with delivering everyday operational excellence. You will provide support to the HR Business Partner. You will manage a varied ER caseload, recruitment activity, coach and guide managers through complex matters, and work closely with the HR Business Partner and HR Advisor to deliver a high-quality, compliant HR service. The working hours for this role are full time Monday to Thursday 8.30am until 4.30pm and Friday 8.30am until 3.30pm. The role is hybrid working which will typically be 3 days office based and 2 days home based, this can be flexible dependent on business needs. This role has a 35 hour working week. The business core hours are 10-3 each day, with working hours agreed in advance with line subject to operational needs (operational hours are start-time between 8:30 to 9:00 with finish time 4:00 to 4:30. The business has a hybrid working policy with flexibility to work 1 or 2 days a week from home dependent on operational requirements. There are 2 open vacancies (x1 permanent contract and x1 2 year fixed term contract) available. Role and responsibilities: As a HR Advisor, you will be responsible for providing high-quality, timely HR advice to managers and colleagues through in-person, online, and telephone interactions Manage a range of employee relations casework, including absence management, disciplinary, grievance, capability, performance management, and probation reviews. Manage all aspects of case work, including complex cases Work closely with coaching, guiding and training managers, empowering them to make decisions, enabling them to manage their people effectively and support with handling sensitive conversations. Act as a deputy for the HR Business Partner in formal meetings such as disciplinaries, grievances, and absence reviews, providing procedural guidance and professional advice. Prepare formal HR documentation, including disciplinary and grievance correspondence, absence review letters, maternity documentation, and other ER-related materials, ensuring compliance with policy, employment law and best practice. Maintain accurate and up-to-date case files, ensuring confidentiality and compliance with GDPR and ACAS best practice. Demonstrate daily competent working knowledge of employment law, ensuring you remain up to date with all legislative changes Analyse ER casework trends and provide insights from employee data to improve processes Oversee effective recruitment end to end including advertising, shortlisting, interview schedules, completing right to work checks, prepare contracts and onboarding. Support the design and delivery of training, particularly on employee relations and HR management topics. Conduct medical discussion meetings with managers and colleagues to explore reasonable adjustments and support needs. Prepare Occupational Health referrals and follow up on recommendations as required. Working with key stakeholders internally and externally Skills and experience required: Previous demonstrable experience as a HR Advisor, HR Officer or People Advisor essential Proven demonstrable experience handing complex employee relations casework essential CIPD qualified (Level 5 or above) or equivalent experience Exceptional relationship building, communication, influencing and diplomacy skills Ability to work collaboratively as a team Solutions orientated mind-set Ability to work accurately at pace and cope with ambiguity Strong stakeholder management experience and the ability to deliver difficult messages Benefits: 38 days annual leave including Bank Holidays Enhanced pension scheme Onsite parking BUPA cash plan Hybrid working Employee assistance programme Interviews are scheduled for 17th June 2026. If you are looking for an exciting new role within HR to work collaboratively in a unique environment then please apply for this HR Advisor opportunity.
Jun 12, 2026
Full time
HR Advisor Location: Coventry CV4 and home working Salary: Up to 37,500 Benefits: Hybrid working, 38 days holiday inc Bank Holidays, BUPA, employee assistance programme, onsite parking and enhanced pension scheme We are working on behalf of an outstanding employer who are recruiting an experienced HR Advisor. In this role you will be joining a team of 5, which will be focused on delivering the new 5-year HR strategy to empower and engage with all colleagues and stakeholders. As a HR Advisor, you will be expected to hit the ground running and work independently to take ownership of the role and managing complex casework. You will be responsible for providing advice on all HR matters with colleagues. As part of your role, you will be able to quickly build strong relationships with managers and employees and be the key point of contact for guidance. You will provide professional, pragmatic employee relations advice, supporting fair and consistent HR management practices across the organisation. You will be able to think on your feet, be solutions focused and results driven whilst also balancing long term thinking with delivering everyday operational excellence. You will provide support to the HR Business Partner. You will manage a varied ER caseload, recruitment activity, coach and guide managers through complex matters, and work closely with the HR Business Partner and HR Advisor to deliver a high-quality, compliant HR service. The working hours for this role are full time Monday to Thursday 8.30am until 4.30pm and Friday 8.30am until 3.30pm. The role is hybrid working which will typically be 3 days office based and 2 days home based, this can be flexible dependent on business needs. This role has a 35 hour working week. The business core hours are 10-3 each day, with working hours agreed in advance with line subject to operational needs (operational hours are start-time between 8:30 to 9:00 with finish time 4:00 to 4:30. The business has a hybrid working policy with flexibility to work 1 or 2 days a week from home dependent on operational requirements. There are 2 open vacancies (x1 permanent contract and x1 2 year fixed term contract) available. Role and responsibilities: As a HR Advisor, you will be responsible for providing high-quality, timely HR advice to managers and colleagues through in-person, online, and telephone interactions Manage a range of employee relations casework, including absence management, disciplinary, grievance, capability, performance management, and probation reviews. Manage all aspects of case work, including complex cases Work closely with coaching, guiding and training managers, empowering them to make decisions, enabling them to manage their people effectively and support with handling sensitive conversations. Act as a deputy for the HR Business Partner in formal meetings such as disciplinaries, grievances, and absence reviews, providing procedural guidance and professional advice. Prepare formal HR documentation, including disciplinary and grievance correspondence, absence review letters, maternity documentation, and other ER-related materials, ensuring compliance with policy, employment law and best practice. Maintain accurate and up-to-date case files, ensuring confidentiality and compliance with GDPR and ACAS best practice. Demonstrate daily competent working knowledge of employment law, ensuring you remain up to date with all legislative changes Analyse ER casework trends and provide insights from employee data to improve processes Oversee effective recruitment end to end including advertising, shortlisting, interview schedules, completing right to work checks, prepare contracts and onboarding. Support the design and delivery of training, particularly on employee relations and HR management topics. Conduct medical discussion meetings with managers and colleagues to explore reasonable adjustments and support needs. Prepare Occupational Health referrals and follow up on recommendations as required. Working with key stakeholders internally and externally Skills and experience required: Previous demonstrable experience as a HR Advisor, HR Officer or People Advisor essential Proven demonstrable experience handing complex employee relations casework essential CIPD qualified (Level 5 or above) or equivalent experience Exceptional relationship building, communication, influencing and diplomacy skills Ability to work collaboratively as a team Solutions orientated mind-set Ability to work accurately at pace and cope with ambiguity Strong stakeholder management experience and the ability to deliver difficult messages Benefits: 38 days annual leave including Bank Holidays Enhanced pension scheme Onsite parking BUPA cash plan Hybrid working Employee assistance programme Interviews are scheduled for 17th June 2026. If you are looking for an exciting new role within HR to work collaboratively in a unique environment then please apply for this HR Advisor opportunity.
Finance Manager Greater Manchester £60,000 - £65,000 DOE ALF Recruit have been retained to source a Finance Manager for a high-growth, private equity-backed business operating across the UK, Europe and the US. With a significant programme of M&A activity planned over the next twelve months, this is a genuine opportunity to join at exactly the right moment when the work is interesting, the pace is real, and the scope to grow with the business is tangible. Salary is £60,000 - £65,000 depending on experience, plus a competitive benefits package. What's on offer Salary of £60,000 - £65,000 depending on experience Hybrid working - 3 days office/2 days home 25 days annual leave plus bank holidays, rising to 30 days after 5 years' service Buy and sell up to 5 days' holiday per year Birthday leave an extra day off on your birthday Life assurance at 4x salary Income protection paying up to 75% of salary Medicash health plan including 24/7 virtual GP access Employee Assistance Programme with confidential counselling and wellbeing support Enhanced maternity and paternity pay Cycle to Work scheme (via Halfords, up to £2,000) Scottish Widows pension scheme Based close to Rochdale, Greater Manchester with onsite parking, this role sits at the heart of the finance function, reporting to the Group Financial Controller and taking ownership of group financial reporting across four US entities, alongside the full range of month-end, budgeting, statutory, and cashflow responsibilities. What the role involves You'll lead the preparation of annual budgets and periodic reforecasts, own cashflow forecasting and reporting, and support month-end and year-end close. You'll also contribute to statutory accounts and audit preparation. Given the acquisition pipeline, there's meaningful involvement in integration work helping bring new entities into the fold cleanly and consistently. Beyond the technical, this is a business partnering role. You'll work alongside finance and non-finance stakeholders, liaise with external auditors, tax advisors, and banking partners, and support ongoing improvements to systems and internal controls. You'll also have direct line management responsibility for two members of the finance team, so the ability to lead, develop, and get the best out of people matters as much as the technical toolkit. What they're looking for A qualified accountant ACA, ACCA, or CIMA with a solid technical foundation and a track record of producing management accounts to a high standard. You'll be comfortable in a multi-currency environment, Confident with complex Excel models, and Experienced leading a small team. Exposure to PE-backed or fast-growth businesses is a genuine advantage, as is hands-on M&A integration experience. If you've worked across UK and US reporting, even better. The bottom line This is the kind of role that doesn't come up often at this level in this part of the world a proper finance position with real commercial breadth, in a business that's genuinely going places. If you match the brief, for a confidential conversation about this role, please contact Gavin Reynolds for an initial chat
Jun 12, 2026
Full time
Finance Manager Greater Manchester £60,000 - £65,000 DOE ALF Recruit have been retained to source a Finance Manager for a high-growth, private equity-backed business operating across the UK, Europe and the US. With a significant programme of M&A activity planned over the next twelve months, this is a genuine opportunity to join at exactly the right moment when the work is interesting, the pace is real, and the scope to grow with the business is tangible. Salary is £60,000 - £65,000 depending on experience, plus a competitive benefits package. What's on offer Salary of £60,000 - £65,000 depending on experience Hybrid working - 3 days office/2 days home 25 days annual leave plus bank holidays, rising to 30 days after 5 years' service Buy and sell up to 5 days' holiday per year Birthday leave an extra day off on your birthday Life assurance at 4x salary Income protection paying up to 75% of salary Medicash health plan including 24/7 virtual GP access Employee Assistance Programme with confidential counselling and wellbeing support Enhanced maternity and paternity pay Cycle to Work scheme (via Halfords, up to £2,000) Scottish Widows pension scheme Based close to Rochdale, Greater Manchester with onsite parking, this role sits at the heart of the finance function, reporting to the Group Financial Controller and taking ownership of group financial reporting across four US entities, alongside the full range of month-end, budgeting, statutory, and cashflow responsibilities. What the role involves You'll lead the preparation of annual budgets and periodic reforecasts, own cashflow forecasting and reporting, and support month-end and year-end close. You'll also contribute to statutory accounts and audit preparation. Given the acquisition pipeline, there's meaningful involvement in integration work helping bring new entities into the fold cleanly and consistently. Beyond the technical, this is a business partnering role. You'll work alongside finance and non-finance stakeholders, liaise with external auditors, tax advisors, and banking partners, and support ongoing improvements to systems and internal controls. You'll also have direct line management responsibility for two members of the finance team, so the ability to lead, develop, and get the best out of people matters as much as the technical toolkit. What they're looking for A qualified accountant ACA, ACCA, or CIMA with a solid technical foundation and a track record of producing management accounts to a high standard. You'll be comfortable in a multi-currency environment, Confident with complex Excel models, and Experienced leading a small team. Exposure to PE-backed or fast-growth businesses is a genuine advantage, as is hands-on M&A integration experience. If you've worked across UK and US reporting, even better. The bottom line This is the kind of role that doesn't come up often at this level in this part of the world a proper finance position with real commercial breadth, in a business that's genuinely going places. If you match the brief, for a confidential conversation about this role, please contact Gavin Reynolds for an initial chat
Personal Tax Senior Location: FarnhamWorking Arrangement: Hybrid (3 days office, 2 days home)Salary: £40,000 - £70,000+ dependant on experience As a Personal Tax Senior, you will play a pivotal role in the technical delivery and relationship management of the firm, focusing on high-level accuracy and client satisfaction. You will step into a practice with a proud 20-year history that is currently transitioning to two dynamic, modern directors in their 30s-offering immense long-term stability and clear growth potential. You will take full ownership of your own designated portfolio of personal tax clients, managing their compliance needs from end-to-end with clarity and energy. Your primary focus will be the meticulous oversight, preparation, and processing of self-assessment tax returns, ranging from simple submissions to more complex portfolios. Additionally, you will serve as the primary point of contact for your clients, utilizing your strong technical grounding to work with a good level of autonomy and ensure tax returns are filed efficiently and accurately. This role is perfectly suited to an experienced tax professional with a solid foundation in practice who thrives on getting their hands dirty and delivering top-tier compliance work. If you are looking for a forward-thinking culture where your individual contributions are truly recognized-whether you want a clear path to become the firm's Key Tax Partner or simply want to focus on executing high-quality tax delivery-look no further. Job Responsibilities Manage a dedicated portfolio of personal tax clients from a wide range of diverse backgrounds. Prepare, process, and finalize personal tax returns and self-assessments efficiently and accurately. Review tax compliance workflows, ensuring all statutory deadlines are met with absolute precision. Take full accountability for the client compliance workflow, providing robust technical oversight. Conduct day-to-day client communication with confidence, managing relationships with a high level of autonomy. Utilize and leverage strong practice systems to optimize deliverables and maintain smooth workflow processing. Drive practice efficiencies by focusing on reliable, "no-fuss" delivery of both simple and complex tax returns. Job Requirements ATT, CTA, or qualified by experience status within UK practice is preferred. Proven track record of solid, reliable experience specifically within a professional practice environment. Strong technical expertise in personal tax compliance, self-assessment preparation, and rolling up your sleeves to execute work. Advanced proficiency in utilizing standard tax software and practice management tools. Excellent communication skills with the ability to build trusted, long-term relationships and confidently manage clients. A grounded, proactive approach to managing a portfolio independently without the need for constant supervision. Commitment to a "can-do" attitude and a mindset that embraces a practical, delivery-focused workflow. Salary & Benefits Competitive Salary: Package aligned at £40,000, dependent on experience and technical execution capability. Hybrid Working: A modern model offering hybrid flexibility with 3 days in-office and 2 days working from home (WFH). Financial Perks: Standard workplace pension scheme. Growth & Culture: Access to professional development support, with a clear path for future progression to Partner level if desired. Technical Support: Direct access to ongoing advisory support from the firm's senior tax consultant during the transitional year. Bennett and Game Recruitment are a multi-disciplined technical recruitment agency based in Chichester, West Sussex operating across the UK with specialist teams covering a range of industries.We are acting as a Recruitment Agency in relation to this vacancy, and in accordance with GDPR by applying you are granting us consent to process your data, contact you about the services we offer, and submit your CV for the role you have applied for.
Jun 12, 2026
Full time
Personal Tax Senior Location: FarnhamWorking Arrangement: Hybrid (3 days office, 2 days home)Salary: £40,000 - £70,000+ dependant on experience As a Personal Tax Senior, you will play a pivotal role in the technical delivery and relationship management of the firm, focusing on high-level accuracy and client satisfaction. You will step into a practice with a proud 20-year history that is currently transitioning to two dynamic, modern directors in their 30s-offering immense long-term stability and clear growth potential. You will take full ownership of your own designated portfolio of personal tax clients, managing their compliance needs from end-to-end with clarity and energy. Your primary focus will be the meticulous oversight, preparation, and processing of self-assessment tax returns, ranging from simple submissions to more complex portfolios. Additionally, you will serve as the primary point of contact for your clients, utilizing your strong technical grounding to work with a good level of autonomy and ensure tax returns are filed efficiently and accurately. This role is perfectly suited to an experienced tax professional with a solid foundation in practice who thrives on getting their hands dirty and delivering top-tier compliance work. If you are looking for a forward-thinking culture where your individual contributions are truly recognized-whether you want a clear path to become the firm's Key Tax Partner or simply want to focus on executing high-quality tax delivery-look no further. Job Responsibilities Manage a dedicated portfolio of personal tax clients from a wide range of diverse backgrounds. Prepare, process, and finalize personal tax returns and self-assessments efficiently and accurately. Review tax compliance workflows, ensuring all statutory deadlines are met with absolute precision. Take full accountability for the client compliance workflow, providing robust technical oversight. Conduct day-to-day client communication with confidence, managing relationships with a high level of autonomy. Utilize and leverage strong practice systems to optimize deliverables and maintain smooth workflow processing. Drive practice efficiencies by focusing on reliable, "no-fuss" delivery of both simple and complex tax returns. Job Requirements ATT, CTA, or qualified by experience status within UK practice is preferred. Proven track record of solid, reliable experience specifically within a professional practice environment. Strong technical expertise in personal tax compliance, self-assessment preparation, and rolling up your sleeves to execute work. Advanced proficiency in utilizing standard tax software and practice management tools. Excellent communication skills with the ability to build trusted, long-term relationships and confidently manage clients. A grounded, proactive approach to managing a portfolio independently without the need for constant supervision. Commitment to a "can-do" attitude and a mindset that embraces a practical, delivery-focused workflow. Salary & Benefits Competitive Salary: Package aligned at £40,000, dependent on experience and technical execution capability. Hybrid Working: A modern model offering hybrid flexibility with 3 days in-office and 2 days working from home (WFH). Financial Perks: Standard workplace pension scheme. Growth & Culture: Access to professional development support, with a clear path for future progression to Partner level if desired. Technical Support: Direct access to ongoing advisory support from the firm's senior tax consultant during the transitional year. Bennett and Game Recruitment are a multi-disciplined technical recruitment agency based in Chichester, West Sussex operating across the UK with specialist teams covering a range of industries.We are acting as a Recruitment Agency in relation to this vacancy, and in accordance with GDPR by applying you are granting us consent to process your data, contact you about the services we offer, and submit your CV for the role you have applied for.
Job Title: Senior Manager (Accountant) Location: Inverness with flexible working available Salary: £45,000 - £55,000 per year DOE Job Type: Permanent / Full-time (part-time considered) The Opportunity Our client, a well established and growing accountancy practice, is seeking a Senior Manager to join their leadership team. This is a key role within the business, offering the opportunity to take ownership of a diverse client portfolio while leading technical delivery, improving processes and supporting the development of a high performing team. At the top end of the salary range, the client is seeking someone who is nearing Director level and capable of contributing to business growth, advisory development and wider strategic direction. This role would suit an experienced practice trained ACA/ACCA qualified accountant, with strong technical ability and proven client facing experience. UK accountancy practice experience is essential. Key Responsibilities • Review and sign off statutory accounts, tax computations and financial statements • Oversee preparation of accounts under FRS 102 and FRS 105 • Provide technical advice on accounting, tax and structuring matters • Review management accounts, KPIs and financial performance • Ensure compliance with UK accounting and regulatory standards • Manage a portfolio of clients as a key senior contact • Lead client meetings and present financial insights at senior level • Oversee workflow, deadlines, billing, WIP and debtor management • Manage, mentor, and develop managers, seniors and trainees • Support business development and client retention initiatives • Contribute to process improvement and operational efficiency • Ensure compliance with ISQM (UK) 1 and internal quality frameworks • Prepare internal reporting and support strategic decision-making Requirements Essential • ACA or ACCA qualified (or equivalent) • Significant UK accountancy practice experience • Strong technical knowledge of accounts preparation, tax and compliance • Experience reviewing statutory accounts and leading client portfolios • Proven experience managing or mentoring teams • Strong client-facing and communication skills • High level of technical accounting knowledge (FRS 102 / FRS 105) • Strong Excel and cloud accounting software experience (Xero / QuickBooks / Sage) • Experience with accounts/tax software such as IRIS or equivalent Desirable • Exposure to advisory work, tax planning, or business strategy • Experience with practice management systems (e.g. Karbon, AccountancyManager, SPS) • Experience driving process improvement or contributing to firm growth initiatives • Ambition to progress toward Director level responsibilities What s on Offer Salary • £45,000 - £55,000 per year depending on experience and qualifications • Higher end of the scale will reflect candidates operating at or near Director level with the ability to contribute to business growth Benefits • 29 days holiday • Closed over Christmas period • Company pension contribution • Health scheme (post probation) covering dental, optical and more • Cycle to Work scheme • Regular social events throughout the year Working Hours & Flexibility • Flexible working available for 36.25 hours per week between 8.30 am 6 pm (with 30 minute break) • Reduced hours / part-time candidates will be considered • Hybrid / home working arrangements open to discussion depending on candidate suitability About You • A confident, commercially aware senior practice accountant • Strong leader who enjoys developing teams and improving performance • Technically strong with excellent attention to detail • Comfortable managing multiple clients and deadlines • Professional, diplomatic, and confident in client facing situations • Proactive, solutions-focused, and motivated by improvement and growth How to Apply: For any questions ahead of applying, contact Lauren at Global Highland.
Jun 12, 2026
Full time
Job Title: Senior Manager (Accountant) Location: Inverness with flexible working available Salary: £45,000 - £55,000 per year DOE Job Type: Permanent / Full-time (part-time considered) The Opportunity Our client, a well established and growing accountancy practice, is seeking a Senior Manager to join their leadership team. This is a key role within the business, offering the opportunity to take ownership of a diverse client portfolio while leading technical delivery, improving processes and supporting the development of a high performing team. At the top end of the salary range, the client is seeking someone who is nearing Director level and capable of contributing to business growth, advisory development and wider strategic direction. This role would suit an experienced practice trained ACA/ACCA qualified accountant, with strong technical ability and proven client facing experience. UK accountancy practice experience is essential. Key Responsibilities • Review and sign off statutory accounts, tax computations and financial statements • Oversee preparation of accounts under FRS 102 and FRS 105 • Provide technical advice on accounting, tax and structuring matters • Review management accounts, KPIs and financial performance • Ensure compliance with UK accounting and regulatory standards • Manage a portfolio of clients as a key senior contact • Lead client meetings and present financial insights at senior level • Oversee workflow, deadlines, billing, WIP and debtor management • Manage, mentor, and develop managers, seniors and trainees • Support business development and client retention initiatives • Contribute to process improvement and operational efficiency • Ensure compliance with ISQM (UK) 1 and internal quality frameworks • Prepare internal reporting and support strategic decision-making Requirements Essential • ACA or ACCA qualified (or equivalent) • Significant UK accountancy practice experience • Strong technical knowledge of accounts preparation, tax and compliance • Experience reviewing statutory accounts and leading client portfolios • Proven experience managing or mentoring teams • Strong client-facing and communication skills • High level of technical accounting knowledge (FRS 102 / FRS 105) • Strong Excel and cloud accounting software experience (Xero / QuickBooks / Sage) • Experience with accounts/tax software such as IRIS or equivalent Desirable • Exposure to advisory work, tax planning, or business strategy • Experience with practice management systems (e.g. Karbon, AccountancyManager, SPS) • Experience driving process improvement or contributing to firm growth initiatives • Ambition to progress toward Director level responsibilities What s on Offer Salary • £45,000 - £55,000 per year depending on experience and qualifications • Higher end of the scale will reflect candidates operating at or near Director level with the ability to contribute to business growth Benefits • 29 days holiday • Closed over Christmas period • Company pension contribution • Health scheme (post probation) covering dental, optical and more • Cycle to Work scheme • Regular social events throughout the year Working Hours & Flexibility • Flexible working available for 36.25 hours per week between 8.30 am 6 pm (with 30 minute break) • Reduced hours / part-time candidates will be considered • Hybrid / home working arrangements open to discussion depending on candidate suitability About You • A confident, commercially aware senior practice accountant • Strong leader who enjoys developing teams and improving performance • Technically strong with excellent attention to detail • Comfortable managing multiple clients and deadlines • Professional, diplomatic, and confident in client facing situations • Proactive, solutions-focused, and motivated by improvement and growth How to Apply: For any questions ahead of applying, contact Lauren at Global Highland.
National Head of Branch Network Wills & LPAs 10 Branches c.55 FTE Salary Negotiable + Bonus Scheme Permanent SF Partners are working exclusively with a high-growth legal services business specialising in Wills, LPAs, Probate and Estate Planning to recruit a National Head of Branch Network. This is a senior national leadership role responsible for leading a 10-branch network (c.55 FTE), including 8 Branch Managers and 35+ Legal Advisors. The function sits at the heart of the organisation's revenue engine, with full accountability for branch performance, conversion, customer outcomes, and operational delivery. Reporting into the Operations Director / COO, this role replaces a previous regional structure and creates a single point of ownership for the entire branch network. The successful candidate will be responsible for driving commercial performance, embedding operational discipline, and building a high-performing leadership layer across all sites. The Opportunity This is a high-impact leadership role combining commercial ownership, multi-site operational management, and people leadership at scale. The National Head of Branch Network will be responsible for building a consistent, high-performing branch model that delivers strong conversion from appointment to instruction, excellent customer outcomes, and efficient cost-to-serve across all locations. This is a field-based role requiring a highly visible leader who spends significant time in branches, coaching managers, solving operational issues, and driving performance through direct engagement. Key Responsibilities Commercial Performance & Network Leadership Own the performance of the national branch network across revenue, conversion, customer satisfaction, and cost-to-serve Deliver and manage branch-level scorecards aligned to commercial and quality outcomes Drive key commercial levers including appointment-to-instruction conversion, advisor productivity, and cross-sell performance Report monthly performance against EBITDA and network KPIs to the COO and executive team Leadership of Branch Managers Lead, coach, and develop 8 Branch Managers as accountable site leaders Recruit and onboard missing Branch Managers as a priority deliverable Establish a structured performance cadence including 1:1s, monthly reviews, and quarterly talent planning Build a strong leadership pipeline and succession plan across the branch network Set clear expectations for performance, standards, and accountability Operating Model & Customer Experience Define and embed a consistent branch operating model across all sites Oversee customer journey standards, appointment handling, and service delivery Maintain the balance between branch-based and home appointments Drive local market performance and support branch-level growth initiatives Ensure high-quality customer experience and compliance with regulatory standards Capacity Planning & Call Centre Partnership Work in close partnership with the Head of Lead Generation Call Centre Co-own the "Booked : Instruct" metric across the organisation Align appointment demand with advisor capacity across all branches Participate in weekly forecasting and capacity planning reviews Ensure efficient scheduling and utilisation of Legal Advisor capacity Estate, Growth & Operational Development Own branch estate strategy including openings, closures, relocations, and acquisitions Support the launch and performance of flagship and new sites (including Manchester) Oversee integration of acquired will-banks and customer portfolios Work with Property, Finance, and Operations teams on expansion strategy Drive continuous improvement across the operating model Compliance & Governance Partnership Operate within the regulatory framework set by Supervision, Compliance, and Complaints teams Ensure consistent adherence to data protection, safeguarding, and regulatory standards Embed compliance as part of day-to-day branch performance and leadership behaviour Maintain high standards of audit readiness and operational discipline About You We are keen to speak with candidates who have: Proven experience leading a multi-site branch or regional network (ideally 8+ locations) Strong track record of managing managers and leading through a leadership layer Commercially driven mindset with clear P&L or EBITDA accountability Experience delivering sales or conversion growth across a distributed network Strong coaching and leadership capability with a focus on performance improvement Experience in regulated, customer-facing environments such as legal services, financial services, insurance, funeral planning, or similar sectors Willingness to be highly field-based and spend significant time in branches Package Salary: Negotiable Performance-related bonus scheme (EBITDA and balanced scorecard based) Indicative OTE available subject to structure Senior national leadership role with strategic influence Field-based position (UK-wide, HQ Derby) Apply For a confidential discussion regarding this opportunity, please contact SF Partners directly.
Jun 12, 2026
Full time
National Head of Branch Network Wills & LPAs 10 Branches c.55 FTE Salary Negotiable + Bonus Scheme Permanent SF Partners are working exclusively with a high-growth legal services business specialising in Wills, LPAs, Probate and Estate Planning to recruit a National Head of Branch Network. This is a senior national leadership role responsible for leading a 10-branch network (c.55 FTE), including 8 Branch Managers and 35+ Legal Advisors. The function sits at the heart of the organisation's revenue engine, with full accountability for branch performance, conversion, customer outcomes, and operational delivery. Reporting into the Operations Director / COO, this role replaces a previous regional structure and creates a single point of ownership for the entire branch network. The successful candidate will be responsible for driving commercial performance, embedding operational discipline, and building a high-performing leadership layer across all sites. The Opportunity This is a high-impact leadership role combining commercial ownership, multi-site operational management, and people leadership at scale. The National Head of Branch Network will be responsible for building a consistent, high-performing branch model that delivers strong conversion from appointment to instruction, excellent customer outcomes, and efficient cost-to-serve across all locations. This is a field-based role requiring a highly visible leader who spends significant time in branches, coaching managers, solving operational issues, and driving performance through direct engagement. Key Responsibilities Commercial Performance & Network Leadership Own the performance of the national branch network across revenue, conversion, customer satisfaction, and cost-to-serve Deliver and manage branch-level scorecards aligned to commercial and quality outcomes Drive key commercial levers including appointment-to-instruction conversion, advisor productivity, and cross-sell performance Report monthly performance against EBITDA and network KPIs to the COO and executive team Leadership of Branch Managers Lead, coach, and develop 8 Branch Managers as accountable site leaders Recruit and onboard missing Branch Managers as a priority deliverable Establish a structured performance cadence including 1:1s, monthly reviews, and quarterly talent planning Build a strong leadership pipeline and succession plan across the branch network Set clear expectations for performance, standards, and accountability Operating Model & Customer Experience Define and embed a consistent branch operating model across all sites Oversee customer journey standards, appointment handling, and service delivery Maintain the balance between branch-based and home appointments Drive local market performance and support branch-level growth initiatives Ensure high-quality customer experience and compliance with regulatory standards Capacity Planning & Call Centre Partnership Work in close partnership with the Head of Lead Generation Call Centre Co-own the "Booked : Instruct" metric across the organisation Align appointment demand with advisor capacity across all branches Participate in weekly forecasting and capacity planning reviews Ensure efficient scheduling and utilisation of Legal Advisor capacity Estate, Growth & Operational Development Own branch estate strategy including openings, closures, relocations, and acquisitions Support the launch and performance of flagship and new sites (including Manchester) Oversee integration of acquired will-banks and customer portfolios Work with Property, Finance, and Operations teams on expansion strategy Drive continuous improvement across the operating model Compliance & Governance Partnership Operate within the regulatory framework set by Supervision, Compliance, and Complaints teams Ensure consistent adherence to data protection, safeguarding, and regulatory standards Embed compliance as part of day-to-day branch performance and leadership behaviour Maintain high standards of audit readiness and operational discipline About You We are keen to speak with candidates who have: Proven experience leading a multi-site branch or regional network (ideally 8+ locations) Strong track record of managing managers and leading through a leadership layer Commercially driven mindset with clear P&L or EBITDA accountability Experience delivering sales or conversion growth across a distributed network Strong coaching and leadership capability with a focus on performance improvement Experience in regulated, customer-facing environments such as legal services, financial services, insurance, funeral planning, or similar sectors Willingness to be highly field-based and spend significant time in branches Package Salary: Negotiable Performance-related bonus scheme (EBITDA and balanced scorecard based) Indicative OTE available subject to structure Senior national leadership role with strategic influence Field-based position (UK-wide, HQ Derby) Apply For a confidential discussion regarding this opportunity, please contact SF Partners directly.
If you're currently working in audit and finding yourself stuck between routine compliance work and genuine career progression, this could be the opportunity you've been waiting for. As an Audit Senior, you'll take ownership of your own portfolio, build stronger client relationships, and play a key role in delivering high-quality audit assignments from planning through to completion. You'll join a growing and ambitious accountancy and advisory environment where your contribution is recognised, your development is supported, and your voice is heard. Rather than being another number in a large team, you'll have the chance to work closely with experienced leaders, mentor junior colleagues, and gain exposure to a broad range of clients across multiple sectors. This Audit Senior opportunity in Milton Keynes, offers the perfect balance of technical challenge, client interaction and career development. Whether you're looking to broaden your experience, strengthen your leadership skills or take the next step towards management, you'll be supported every step of the way. Role Overview Manage a portfolio of audit clients across a variety of sectors and business sizes Lead audit assignments from planning through to completion Supervise fieldwork and coordinate audit teams to meet deadlines and budgets Build strong client relationships and act as a key point of contact throughout engagements Deliver high-quality audit files and accounts in a review-ready format Monitor job profitability and identify opportunities to improve efficiency Maintain accurate workflow management records and job progress updates The Ideal Candidate Previous experience working within an audit role in practice Comfortable managing audit assignments with increasing levels of responsibility Strong communication skills and confidence working directly with clients Able to review work completed by junior team members and provide guidance Organised with the ability to manage multiple deadlines effectively Commercially aware with an understanding of budgets and profitability Motivated to continue developing technically and professionally What's on Offer £40,000 - £45,000 Exposure to a varied and interesting client portfolio Clear opportunities for career progression and development Supportive and collaborative working environment Ongoing professional training and development Opportunity to mentor and develop junior team members Modern systems and technology-driven approach to audit delivery Long-term career prospects within a growing firm Register your interest by applying today or call Richard Davies or Luke Scale on (phone number removed) to discuss this opportunity further, always in complete confidence. Addington Ball is a specialist finance and accounting recruitment consultancy covering the Midlands and Northern Home counties. We are a member of TEAM and are acting as an Employment Agency in relation to this vacancy. Job ref - ABJ/(phone number removed) - Audit Senior.
Jun 12, 2026
Full time
If you're currently working in audit and finding yourself stuck between routine compliance work and genuine career progression, this could be the opportunity you've been waiting for. As an Audit Senior, you'll take ownership of your own portfolio, build stronger client relationships, and play a key role in delivering high-quality audit assignments from planning through to completion. You'll join a growing and ambitious accountancy and advisory environment where your contribution is recognised, your development is supported, and your voice is heard. Rather than being another number in a large team, you'll have the chance to work closely with experienced leaders, mentor junior colleagues, and gain exposure to a broad range of clients across multiple sectors. This Audit Senior opportunity in Milton Keynes, offers the perfect balance of technical challenge, client interaction and career development. Whether you're looking to broaden your experience, strengthen your leadership skills or take the next step towards management, you'll be supported every step of the way. Role Overview Manage a portfolio of audit clients across a variety of sectors and business sizes Lead audit assignments from planning through to completion Supervise fieldwork and coordinate audit teams to meet deadlines and budgets Build strong client relationships and act as a key point of contact throughout engagements Deliver high-quality audit files and accounts in a review-ready format Monitor job profitability and identify opportunities to improve efficiency Maintain accurate workflow management records and job progress updates The Ideal Candidate Previous experience working within an audit role in practice Comfortable managing audit assignments with increasing levels of responsibility Strong communication skills and confidence working directly with clients Able to review work completed by junior team members and provide guidance Organised with the ability to manage multiple deadlines effectively Commercially aware with an understanding of budgets and profitability Motivated to continue developing technically and professionally What's on Offer £40,000 - £45,000 Exposure to a varied and interesting client portfolio Clear opportunities for career progression and development Supportive and collaborative working environment Ongoing professional training and development Opportunity to mentor and develop junior team members Modern systems and technology-driven approach to audit delivery Long-term career prospects within a growing firm Register your interest by applying today or call Richard Davies or Luke Scale on (phone number removed) to discuss this opportunity further, always in complete confidence. Addington Ball is a specialist finance and accounting recruitment consultancy covering the Midlands and Northern Home counties. We are a member of TEAM and are acting as an Employment Agency in relation to this vacancy. Job ref - ABJ/(phone number removed) - Audit Senior.
Our client, a global leader in the life sciences sector, is looking for a talented Event Planner to join their Medical Affairs Meeting & Events team on a 12-month contract. This is a fantastic opportunity to take ownership of complex, high-profile programmes and make a real impact within a world-class Medical Affairs function. This role sits within the Meeting & Events team and focuses on end-to-end planning and execution of compliant HCP-facing events, including Advisory Boards and departmental meetings. This is a contract role starting 1st June 2026 until 31st May 2027, offered on a hybrid working pattern with 3 days onsite and 2 days working from home. Please note the Stockley Park office will be relocating to Central London in Q2 2027. Travel to events will be required. Key focus areas of the role include: End-to-end planning and execution of Medical Affairs events, including Advisory Boards, departmental meetings, and HCP engagement programmes Ensuring full compliance with internal policies and industry regulations, including HCP contracts, honoraria, and Transfer of Value (ToV) reporting Managing event budgets, purchase orders, and post-event reconciliation in line with compliance and legal requirements Overseeing vendor negotiations, site visits, and all on-site logistics including catering, travel, and AV Supporting continuous improvement initiatives and providing compliance training to wider teams The ideal candidate will have a minimum of 4 years' experience as an Event Planner in pharma or a similarly regulated environment, with a strong understanding of Medical Affairs HCP engagement and compliance frameworks including ToV, Sunshine Act, and EFPIA requirements. This is an excellent opportunity to join a world-renowned organisation at the forefront of life sciences, delivering events that directly support patient-focused Medical Affairs programmes. To apply, please send your CV in English and in Word format to Tom. languagematters is acting as an employment business in relation to this vacancy.
Jun 12, 2026
Seasonal
Our client, a global leader in the life sciences sector, is looking for a talented Event Planner to join their Medical Affairs Meeting & Events team on a 12-month contract. This is a fantastic opportunity to take ownership of complex, high-profile programmes and make a real impact within a world-class Medical Affairs function. This role sits within the Meeting & Events team and focuses on end-to-end planning and execution of compliant HCP-facing events, including Advisory Boards and departmental meetings. This is a contract role starting 1st June 2026 until 31st May 2027, offered on a hybrid working pattern with 3 days onsite and 2 days working from home. Please note the Stockley Park office will be relocating to Central London in Q2 2027. Travel to events will be required. Key focus areas of the role include: End-to-end planning and execution of Medical Affairs events, including Advisory Boards, departmental meetings, and HCP engagement programmes Ensuring full compliance with internal policies and industry regulations, including HCP contracts, honoraria, and Transfer of Value (ToV) reporting Managing event budgets, purchase orders, and post-event reconciliation in line with compliance and legal requirements Overseeing vendor negotiations, site visits, and all on-site logistics including catering, travel, and AV Supporting continuous improvement initiatives and providing compliance training to wider teams The ideal candidate will have a minimum of 4 years' experience as an Event Planner in pharma or a similarly regulated environment, with a strong understanding of Medical Affairs HCP engagement and compliance frameworks including ToV, Sunshine Act, and EFPIA requirements. This is an excellent opportunity to join a world-renowned organisation at the forefront of life sciences, delivering events that directly support patient-focused Medical Affairs programmes. To apply, please send your CV in English and in Word format to Tom. languagematters is acting as an employment business in relation to this vacancy.
We are a Global Recruitment specialist that provides support to the clients across EMEA, APAC, US and Canada. We have an excellent job opportunity for you. Job Title: HR Director- Need people who have experience managing a population of 2,000+ employees Duration: 6 months Location: Telford - The expectation is that the HRD will be on on-site 3 days/week but, given the nature of the role, flexibility will be required. Rate:492GBP/Day(Inside IR35) Job Description: Client UKs HMC Market Unit is seeking a highly experienced HR Director to support one of its most strategically significant business areas. Reporting directly to the UK HR Director and with a dotted line into the Head of the Market Unit, this is a pivotal leadership role within the UK HR function. The successful candidate will shape and lead the Market Unit's people agenda, delivering a workforce strategy that aligns with business goals, supports client engagement, and ensures long-term organisational capability. This is a hands-on and strategic role requiring depth in transformation, workforce planning, talent management, employee relations, and stakeholder influence. Hybrid working The places that you work from day to day will vary according to your needs, and those of the business; it will be a blend of Company offices, client sites, and your home; noting that you will be unable to work at home 100% of the time, with an expectation to be onsite 3 days per week. Responsibilities Future Workforce Planning Lead the strategic workforce planning process for the MU, assessing how client demand, digital disruption, AI/automation, and market changes will impact workforce composition, skills, location strategy, and operating models. Define and implement flexible workforce models that support delivery excellence while enabling agility, cost-effectiveness, and innovation. Talent Attraction & Retention Develop and execute talent strategies that differentiate Capgemini in a competitive IT services market with a strong focus on critical skills, employer brand, EVP, and retention. Establish and manage a robust succession planning framework for business-critical and client-facing roles, ensuring leadership continuity and future readiness. Culture, Morale & Engagement Take ownership of employee experience, with a focus on improving morale, participation, and retention particularly within a hybrid workforce. Partner with leaders to drive cultural alignment, inclusivity, and a sense of belonging across geographically distributed and functionally diverse teams. Client Engagement Act as a strategic HR partner on major client engagements, supporting bid activity, due diligence, and delivery mobilisation where workforce strategy and stability are key differentiators. Work with business leaders to ensure people-related risks and opportunities are managed proactively during transitions, restructures, or new contract awards. HR Function Capability & Leadership Partnership Define the skills, capabilities, structure, and operating model of the HR team supporting the client MU to ensure efficient delivery and strategic value. Act as a trusted advisor to the MU Leadership Team, contributing to business planning, growth strategies, and performance improvement with a people lens. Leadership Coaching & Influence Provide expert coaching and challenge to senior leaders, supporting them to lead through complexity, ambiguity, and change. Foster a strong leadership culture by embedding consistent talent standards, feedback practices, and development frameworks. Employee Relations & Industrial Landscape Navigate a complex ER and industrial relations environment, including experience with trade unions, works councils, and employee forums. Manage ER strategies that align with Capgemini values while supporting business change, transformation, and sustained employee trust. Diversity, Equity & Inclusion (DEI) Champion DEI across the MU, embedding it into talent, leadership, recruitment, and engagement strategies. Position DEI as a lever for innovation, client perception, and employee loyalty, with clear metrics and accountability. Data-Driven HR Leverage people analytics and dashboards to inform decisions, track progress, and demonstrate business value. Use data to anticipate risks, identify opportunities, and enable evidence-based decision-making across the HR and leadership community. Skills and Experience A strategic mindset with a hands-on approach to execution. Significant experience in a senior HR leadership role within complex, matrixed organisations ideally in IT services or consulting. Strong business acumen and a proven ability to influence and coach senior leaders. Demonstrated success in driving change, building high-performing teams, and navigating complex employee relations landscapes. Deep expertise in talent management, workforce transformation, engagement, and culture-building. Strong understanding of the public sector or regulated environments is advantageous. Experience managing a population of 2,000+ employees, with a focus on agility, scalability, and business impact. High level of integrity, discretion, and commercial judgment. Strong commercial acumen with the ability to connect people strategies to business performance, cost drivers, and client outcomes. Proven ability to lead HR transformation initiatives, including operating model redesign, digital enablement, and capability uplift. Skilled in leveraging people analytics and workforce data to drive strategic decisions and demonstrate HR value. Experience in managing HR governance, compliance, and risk frameworks across diverse business units. If you are interested in this position and would like to learn more, please send through your CV and we will get in touch with you as soon as possible. Please note, candidates are often Shortlisted within 48 hours.
Jun 12, 2026
Contractor
We are a Global Recruitment specialist that provides support to the clients across EMEA, APAC, US and Canada. We have an excellent job opportunity for you. Job Title: HR Director- Need people who have experience managing a population of 2,000+ employees Duration: 6 months Location: Telford - The expectation is that the HRD will be on on-site 3 days/week but, given the nature of the role, flexibility will be required. Rate:492GBP/Day(Inside IR35) Job Description: Client UKs HMC Market Unit is seeking a highly experienced HR Director to support one of its most strategically significant business areas. Reporting directly to the UK HR Director and with a dotted line into the Head of the Market Unit, this is a pivotal leadership role within the UK HR function. The successful candidate will shape and lead the Market Unit's people agenda, delivering a workforce strategy that aligns with business goals, supports client engagement, and ensures long-term organisational capability. This is a hands-on and strategic role requiring depth in transformation, workforce planning, talent management, employee relations, and stakeholder influence. Hybrid working The places that you work from day to day will vary according to your needs, and those of the business; it will be a blend of Company offices, client sites, and your home; noting that you will be unable to work at home 100% of the time, with an expectation to be onsite 3 days per week. Responsibilities Future Workforce Planning Lead the strategic workforce planning process for the MU, assessing how client demand, digital disruption, AI/automation, and market changes will impact workforce composition, skills, location strategy, and operating models. Define and implement flexible workforce models that support delivery excellence while enabling agility, cost-effectiveness, and innovation. Talent Attraction & Retention Develop and execute talent strategies that differentiate Capgemini in a competitive IT services market with a strong focus on critical skills, employer brand, EVP, and retention. Establish and manage a robust succession planning framework for business-critical and client-facing roles, ensuring leadership continuity and future readiness. Culture, Morale & Engagement Take ownership of employee experience, with a focus on improving morale, participation, and retention particularly within a hybrid workforce. Partner with leaders to drive cultural alignment, inclusivity, and a sense of belonging across geographically distributed and functionally diverse teams. Client Engagement Act as a strategic HR partner on major client engagements, supporting bid activity, due diligence, and delivery mobilisation where workforce strategy and stability are key differentiators. Work with business leaders to ensure people-related risks and opportunities are managed proactively during transitions, restructures, or new contract awards. HR Function Capability & Leadership Partnership Define the skills, capabilities, structure, and operating model of the HR team supporting the client MU to ensure efficient delivery and strategic value. Act as a trusted advisor to the MU Leadership Team, contributing to business planning, growth strategies, and performance improvement with a people lens. Leadership Coaching & Influence Provide expert coaching and challenge to senior leaders, supporting them to lead through complexity, ambiguity, and change. Foster a strong leadership culture by embedding consistent talent standards, feedback practices, and development frameworks. Employee Relations & Industrial Landscape Navigate a complex ER and industrial relations environment, including experience with trade unions, works councils, and employee forums. Manage ER strategies that align with Capgemini values while supporting business change, transformation, and sustained employee trust. Diversity, Equity & Inclusion (DEI) Champion DEI across the MU, embedding it into talent, leadership, recruitment, and engagement strategies. Position DEI as a lever for innovation, client perception, and employee loyalty, with clear metrics and accountability. Data-Driven HR Leverage people analytics and dashboards to inform decisions, track progress, and demonstrate business value. Use data to anticipate risks, identify opportunities, and enable evidence-based decision-making across the HR and leadership community. Skills and Experience A strategic mindset with a hands-on approach to execution. Significant experience in a senior HR leadership role within complex, matrixed organisations ideally in IT services or consulting. Strong business acumen and a proven ability to influence and coach senior leaders. Demonstrated success in driving change, building high-performing teams, and navigating complex employee relations landscapes. Deep expertise in talent management, workforce transformation, engagement, and culture-building. Strong understanding of the public sector or regulated environments is advantageous. Experience managing a population of 2,000+ employees, with a focus on agility, scalability, and business impact. High level of integrity, discretion, and commercial judgment. Strong commercial acumen with the ability to connect people strategies to business performance, cost drivers, and client outcomes. Proven ability to lead HR transformation initiatives, including operating model redesign, digital enablement, and capability uplift. Skilled in leveraging people analytics and workforce data to drive strategic decisions and demonstrate HR value. Experience in managing HR governance, compliance, and risk frameworks across diverse business units. If you are interested in this position and would like to learn more, please send through your CV and we will get in touch with you as soon as possible. Please note, candidates are often Shortlisted within 48 hours.
Finance Business Partner North Cardiff Hybrid Working (3 Days from Home) Sarlay of up to £44,000 Môrwell Talent Solutions is partnering with a well-established Housing Association in South Wales in their search for a commercially minded Finance Business Partner to join its finance team. This is a highly autonomous role offering the opportunity to work closely with senior operational stakeholders, providing meaningful financial insight, robust forecasting and strategic support that enables informed decision-making across the organisation. The successful candidate will act as a trusted advisor to Heads of Service and budget holders, helping to improve financial performance, identify efficiencies and ensure resources are deployed effectively to support organisational objectives. The Role Reporting to the Financial Planning & Analysis Manager, you will take ownership of management reporting, forecasting and business partnering activities across a designated service area. You will be responsible for delivering accurate and timely financial information, challenging assumptions, supporting operational decision-making and driving continuous improvement within financial processes and reporting. Key responsibilities include: Producing monthly management accounts with detailed variance analysis and commentary. Preparing quarterly forecasts, rolling budgets and financial projections. Building strong relationships with budget holders and operational managers, providing financial challenge, support and guidance. Monitoring financial performance and identifying risks, opportunities and areas for improvement. Supporting managers in understanding financial results and driving accountability for budget performance. Maintaining the integrity of the general ledger, including reconciliations, adjustments and control accounts. Supporting the annual budgeting and business planning process. Assisting with year-end accounts preparation and external audit requirements. Preparing financial information for regulatory returns, benchmarking exercises and external stakeholders. Reviewing and overseeing management accounting schedules prepared by other team members. Identifying opportunities to improve reporting, forecasting and financial processes. Supporting strategic projects and business initiatives as required. About You We are looking for an ambitious finance professional who combines strong technical accounting expertise with excellent stakeholder management skills. You will be comfortable working independently, influencing non-financial managers and providing commercially focused financial advice that supports business objectives. You will have: Full / part Qualified CIMA, ACCA, ACA, CIPFA or equivalent qualification, or be actively studying towards qualification with substantial relevant experience. Significant experience producing management accounts, budgets, forecasts and financial reports. Strong understanding of financial planning, budgeting, forecasting and performance management. Advanced Excel skills and experience using financial reporting systems. Excellent analytical skills with the ability to interpret complex financial information and communicate key messages clearly. Strong business partnering experience with the confidence to challenge and influence stakeholders. The ability to prioritise workloads, work autonomously and meet deadlines. A proactive approach with a focus on continuous improvement and value for money. Excellent communication and relationship-building skills. Desirable Experience Experience within Housing Association, social housing or regulated sectors. Experience supporting senior leadership teams. Knowledge of Open Accounts. Experience of capital accounting. What's on Offer? Salary of £44,000 Hybrid working with circa 3 days working from home Flexible and supportive working environment Opportunity to influence strategic and operational decision-making Exposure to senior stakeholders across the organisation Excellent opportunity for career development within a purpose-led organisation If you're looking for a genuine business partnering role where you can add value, build strong stakeholder relationships and make a visible impact, we'd love to hear from you. Please contact Môrwell Talent Solutions ASAP to apply for this role!
Jun 12, 2026
Full time
Finance Business Partner North Cardiff Hybrid Working (3 Days from Home) Sarlay of up to £44,000 Môrwell Talent Solutions is partnering with a well-established Housing Association in South Wales in their search for a commercially minded Finance Business Partner to join its finance team. This is a highly autonomous role offering the opportunity to work closely with senior operational stakeholders, providing meaningful financial insight, robust forecasting and strategic support that enables informed decision-making across the organisation. The successful candidate will act as a trusted advisor to Heads of Service and budget holders, helping to improve financial performance, identify efficiencies and ensure resources are deployed effectively to support organisational objectives. The Role Reporting to the Financial Planning & Analysis Manager, you will take ownership of management reporting, forecasting and business partnering activities across a designated service area. You will be responsible for delivering accurate and timely financial information, challenging assumptions, supporting operational decision-making and driving continuous improvement within financial processes and reporting. Key responsibilities include: Producing monthly management accounts with detailed variance analysis and commentary. Preparing quarterly forecasts, rolling budgets and financial projections. Building strong relationships with budget holders and operational managers, providing financial challenge, support and guidance. Monitoring financial performance and identifying risks, opportunities and areas for improvement. Supporting managers in understanding financial results and driving accountability for budget performance. Maintaining the integrity of the general ledger, including reconciliations, adjustments and control accounts. Supporting the annual budgeting and business planning process. Assisting with year-end accounts preparation and external audit requirements. Preparing financial information for regulatory returns, benchmarking exercises and external stakeholders. Reviewing and overseeing management accounting schedules prepared by other team members. Identifying opportunities to improve reporting, forecasting and financial processes. Supporting strategic projects and business initiatives as required. About You We are looking for an ambitious finance professional who combines strong technical accounting expertise with excellent stakeholder management skills. You will be comfortable working independently, influencing non-financial managers and providing commercially focused financial advice that supports business objectives. You will have: Full / part Qualified CIMA, ACCA, ACA, CIPFA or equivalent qualification, or be actively studying towards qualification with substantial relevant experience. Significant experience producing management accounts, budgets, forecasts and financial reports. Strong understanding of financial planning, budgeting, forecasting and performance management. Advanced Excel skills and experience using financial reporting systems. Excellent analytical skills with the ability to interpret complex financial information and communicate key messages clearly. Strong business partnering experience with the confidence to challenge and influence stakeholders. The ability to prioritise workloads, work autonomously and meet deadlines. A proactive approach with a focus on continuous improvement and value for money. Excellent communication and relationship-building skills. Desirable Experience Experience within Housing Association, social housing or regulated sectors. Experience supporting senior leadership teams. Knowledge of Open Accounts. Experience of capital accounting. What's on Offer? Salary of £44,000 Hybrid working with circa 3 days working from home Flexible and supportive working environment Opportunity to influence strategic and operational decision-making Exposure to senior stakeholders across the organisation Excellent opportunity for career development within a purpose-led organisation If you're looking for a genuine business partnering role where you can add value, build strong stakeholder relationships and make a visible impact, we'd love to hear from you. Please contact Môrwell Talent Solutions ASAP to apply for this role!
Everywhen, part of the Ardonagh Group
Wokingham, Berkshire
Do you have office-based customer service experience within financial services or insurance? We're looking for a Client Services Senior Specialist to join our growing team at Everywhen Employee Benefits , part of the wider Ardonagh Advisory Group. This is a fantastic opportunity for an experienced customer service professional who is passionate about delivering exceptional client service and supporting colleagues to succeed. You'll work Monday to Friday, 37.5 hours per week , with no evenings or weekends , and benefit from all the advantages of working within a supportive, well-established organisation that truly puts clients and people first. Initially, you'll be based in one of our offices (Darwen, Winnersh or Southampton), working closely with your team and Manager. Once established in the role, there is the opportunity for hybrid working , with a mix of office and home-based days. So, what does the role of Client Services Senior Specialist involve? In this role, you will provide exceptional client service and support to Consultants, clients, and insurers, acting as a trusted and knowledgeable first point of contact. Your key responsibilities will include: Being the first point of contact for day-to-day queries from clients, Consultants, and insurers via phone and email. Proactively supporting policy renewals and new business , ensuring all activity is handled efficiently, accurately, and in line with agreed SLAs. Managing the day-to-day running of an assigned client portfolio , including invoicing, accounts, claims, underwriting, and administration. Preparing draft client reports for renewals and new business requests. Ensuring all work is completed right first time , maintaining high standards of accuracy and compliance with FCA, Consumer Duty, and data protection requirements. Keeping client records and information fully up to date within our Policy Administration System. Acting as a role model within the team , demonstrating strong client service behaviours, technical knowledge, and professionalism. Supporting the Team Manager with task delegation, mentoring, training of new or existing team members, and occasional involvement in interviews. Taking ownership of referrals and escalations, ensuring timely resolution and excellent outcomes. Proactively identifying opportunities to improve processes, service delivery, and ways of working. What are we looking for? Proven customer service experience within financial services or insurance (minimum 3 years). Experience within Group Risk or Healthcare or Employee Benefits (minimum 3 years). Strong organisation and time management skills , with the ability to manage priorities and meet deadlines. Excellent communication skills and confidence dealing with clients and insurers at all levels. High attention to detail and a strong sense of ownership over your work. A positive, flexible team player who enjoys supporting others and leading by example. Microsoft Office skills (essential). Industry qualifications such as IF7 or GR1 are desirable, but not essential. What's in it for you? A welcoming, supportive team environment The opportunity to work for an organisation awarded Investors in Customers Gold for outstanding service. Hybrid working options once established in the role. Ongoing training, development, and support with professional qualifications. A company culture that genuinely cares about your wellbeing, development, and career progression . If you're passionate about client service, enjoy working collaboratively, and are ready to take the next step in your career within Health & Protection, we'd love to hear from you. INDX01 Everywhen is an equal opportunities employer, with a growing and thriving diversity, equity and inclusion strategy; we are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential. If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check. Please note: We may close a vacancy prior to the publish end date if the required quality or number of applications has been received. Note to recruiters and employment agencies: We will not pay for unsolicited CVs from recruiters and employment agencies unless we have a signed agreement and have requested assistance, in writing, for a specific opening.
Jun 11, 2026
Full time
Do you have office-based customer service experience within financial services or insurance? We're looking for a Client Services Senior Specialist to join our growing team at Everywhen Employee Benefits , part of the wider Ardonagh Advisory Group. This is a fantastic opportunity for an experienced customer service professional who is passionate about delivering exceptional client service and supporting colleagues to succeed. You'll work Monday to Friday, 37.5 hours per week , with no evenings or weekends , and benefit from all the advantages of working within a supportive, well-established organisation that truly puts clients and people first. Initially, you'll be based in one of our offices (Darwen, Winnersh or Southampton), working closely with your team and Manager. Once established in the role, there is the opportunity for hybrid working , with a mix of office and home-based days. So, what does the role of Client Services Senior Specialist involve? In this role, you will provide exceptional client service and support to Consultants, clients, and insurers, acting as a trusted and knowledgeable first point of contact. Your key responsibilities will include: Being the first point of contact for day-to-day queries from clients, Consultants, and insurers via phone and email. Proactively supporting policy renewals and new business , ensuring all activity is handled efficiently, accurately, and in line with agreed SLAs. Managing the day-to-day running of an assigned client portfolio , including invoicing, accounts, claims, underwriting, and administration. Preparing draft client reports for renewals and new business requests. Ensuring all work is completed right first time , maintaining high standards of accuracy and compliance with FCA, Consumer Duty, and data protection requirements. Keeping client records and information fully up to date within our Policy Administration System. Acting as a role model within the team , demonstrating strong client service behaviours, technical knowledge, and professionalism. Supporting the Team Manager with task delegation, mentoring, training of new or existing team members, and occasional involvement in interviews. Taking ownership of referrals and escalations, ensuring timely resolution and excellent outcomes. Proactively identifying opportunities to improve processes, service delivery, and ways of working. What are we looking for? Proven customer service experience within financial services or insurance (minimum 3 years). Experience within Group Risk or Healthcare or Employee Benefits (minimum 3 years). Strong organisation and time management skills , with the ability to manage priorities and meet deadlines. Excellent communication skills and confidence dealing with clients and insurers at all levels. High attention to detail and a strong sense of ownership over your work. A positive, flexible team player who enjoys supporting others and leading by example. Microsoft Office skills (essential). Industry qualifications such as IF7 or GR1 are desirable, but not essential. What's in it for you? A welcoming, supportive team environment The opportunity to work for an organisation awarded Investors in Customers Gold for outstanding service. Hybrid working options once established in the role. Ongoing training, development, and support with professional qualifications. A company culture that genuinely cares about your wellbeing, development, and career progression . If you're passionate about client service, enjoy working collaboratively, and are ready to take the next step in your career within Health & Protection, we'd love to hear from you. INDX01 Everywhen is an equal opportunities employer, with a growing and thriving diversity, equity and inclusion strategy; we are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential. If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check. Please note: We may close a vacancy prior to the publish end date if the required quality or number of applications has been received. Note to recruiters and employment agencies: We will not pay for unsolicited CVs from recruiters and employment agencies unless we have a signed agreement and have requested assistance, in writing, for a specific opening.
Senior Manager Location: Newton Abbott, Devon Hours: 8.30am - 5pm, Monday - Friday Salary: 48,000 - 54,000 Dependent on Experience Holiday: 33 Days incl. Bank Holidays Sector: Practice Accountancy, Senior Management Our client is a well-established, trusted chartered accountancy and business advisory firm, giving clients confidence that their finances are in expert hands with years of proven experience. They deliver a full 360 range of services including tax planning, compliance, auditing, payroll, probate and strategic business advice. Meaning that clients can streamline all their financial needs through one reliable partner. With a proactive approach, they focus on understanding each client's goals and providing tailored, commercially focused advice that supports real business growth. As a Senior Manager you'll be an essential leader of the Partner's team. Partnering with another Senior you'll undertake training of junior staff, all aspects of administration, client meeting management and be the last step before partner review. In return you'll be joining a team with strong work ethic, and a friendly working environment. Position Duties Taking ownership of client portfolios, reviewing and ensuring accuracy, before Partner review. Building and maintain strong client relationships, through providing commercially aware and business forward advice. In depth understanding of individual clients needs, including Sole Traders, Limited Companies and Partnerships. Understand, handle and advise on enquiries thoroughly, professionally and in a timely manner. Undertake Business development activities, to support the firm's growth. Oversee fee reviews, billing and budgeting for the junior members of the team. Develop, support and educate junior colleagues, to ensure top level service to all clients, no matter who they speak with at the firm. Manage clients' meetings for the Partner, including diary management and attendance where required. Ensure working papers are standardized, for accuracy and compliance. Be thorough and accurate with compliance across the board. Position Requirements ACA or ACCA Qualifications At least 4 years post qualification practice experience Candidate should be highly organised, with excellent time management skills Experience working with a range of clients, Sole Traders, Limited Companies and Partnerships Ability to engage with clients and colleagues at all levels Clear written and verbal communication, with clear telephone manner, and confidence in face-to-face meetings Proven track record of Supportive and clear team management Ability to break down technical literature to ensure understanding Position Remuneration Salary up to 54,000 Depending on experience Regular working hours 8.30 to 5pm, Monday to Friday with a 1-hour break Up to two days working from home after completion of probation period 25 Days of Annual Leave, plus 8 bank holidays Christmas Shut down, along with a gifted day on Christmas eve Life Assurance policy after 1 year of service Clear career progression, with a firm that priories career longevity for their staff This is a rare opportunity to join a well established firm, who are seeking candidates to join and streamline their career to the top. Streamline Search is a technical recruitment agency based in Chichester, West Sussex operating across the United Kingdom. We are acting as a Recruitment Agency in relation to this vacancy, and in accordance with GDPR by applying to this post you are granting us consent to process your data and contact you in relation to this application.
Jun 11, 2026
Full time
Senior Manager Location: Newton Abbott, Devon Hours: 8.30am - 5pm, Monday - Friday Salary: 48,000 - 54,000 Dependent on Experience Holiday: 33 Days incl. Bank Holidays Sector: Practice Accountancy, Senior Management Our client is a well-established, trusted chartered accountancy and business advisory firm, giving clients confidence that their finances are in expert hands with years of proven experience. They deliver a full 360 range of services including tax planning, compliance, auditing, payroll, probate and strategic business advice. Meaning that clients can streamline all their financial needs through one reliable partner. With a proactive approach, they focus on understanding each client's goals and providing tailored, commercially focused advice that supports real business growth. As a Senior Manager you'll be an essential leader of the Partner's team. Partnering with another Senior you'll undertake training of junior staff, all aspects of administration, client meeting management and be the last step before partner review. In return you'll be joining a team with strong work ethic, and a friendly working environment. Position Duties Taking ownership of client portfolios, reviewing and ensuring accuracy, before Partner review. Building and maintain strong client relationships, through providing commercially aware and business forward advice. In depth understanding of individual clients needs, including Sole Traders, Limited Companies and Partnerships. Understand, handle and advise on enquiries thoroughly, professionally and in a timely manner. Undertake Business development activities, to support the firm's growth. Oversee fee reviews, billing and budgeting for the junior members of the team. Develop, support and educate junior colleagues, to ensure top level service to all clients, no matter who they speak with at the firm. Manage clients' meetings for the Partner, including diary management and attendance where required. Ensure working papers are standardized, for accuracy and compliance. Be thorough and accurate with compliance across the board. Position Requirements ACA or ACCA Qualifications At least 4 years post qualification practice experience Candidate should be highly organised, with excellent time management skills Experience working with a range of clients, Sole Traders, Limited Companies and Partnerships Ability to engage with clients and colleagues at all levels Clear written and verbal communication, with clear telephone manner, and confidence in face-to-face meetings Proven track record of Supportive and clear team management Ability to break down technical literature to ensure understanding Position Remuneration Salary up to 54,000 Depending on experience Regular working hours 8.30 to 5pm, Monday to Friday with a 1-hour break Up to two days working from home after completion of probation period 25 Days of Annual Leave, plus 8 bank holidays Christmas Shut down, along with a gifted day on Christmas eve Life Assurance policy after 1 year of service Clear career progression, with a firm that priories career longevity for their staff This is a rare opportunity to join a well established firm, who are seeking candidates to join and streamline their career to the top. Streamline Search is a technical recruitment agency based in Chichester, West Sussex operating across the United Kingdom. We are acting as a Recruitment Agency in relation to this vacancy, and in accordance with GDPR by applying to this post you are granting us consent to process your data and contact you in relation to this application.
Customer Service & Retention Advisor About the Business We are an established and growing consumer brand with a strong reputation within our sector and an award-winning workplace culture. We are passionate about creating exceptional experiences for both our customers and employees. Our values are centred around Authenticity, Collaboration, Responsibility, and Entrepreneurial thinking. We are committed to creating an inclusive environment where individuals from all backgrounds can thrive and bring their true selves to work. Main Purpose of the Role As a Customer Service & Retention Advisor, you will provide exceptional customer service while supporting customer retention initiatives and delivering an outstanding customer experience. Role Requirements Deliver friendly and efficient customer service across inbound and outbound channels, including email, telephone, social media and live chat. Respond promptly and professionally to customer reviews on public platforms. Complete additional operational tasks on a rota basis to support team requirements. Work towards individual and team KPIs, including customer retention targets, while maintaining a high level of accuracy and efficiency. Effectively prioritise workload to ensure urgent customer requests are addressed promptly. Accurately maintain customer information in line with GDPR requirements. Take ownership of customer issues and complaints, delivering positive resolutions within agreed timescales. Manage payment disputes, returns and refunds in accordance with company procedures. Utilise retention tools and processes to reduce cancellations and improve customer retention. Follow all established processes and procedures to ensure consistently high standards of customer service. Maintain excellent product and business knowledge to provide accurate guidance and support. Take ownership of personal development through feedback, training and continuous learning. Keep up to date with products, campaigns and promotional activity. Share customer, product and competitor feedback with management to support continuous improvement initiatives. Complete all mandatory training, including health and safety requirements. Contribute positively to team culture and recognition initiatives. Demonstrate company values in all aspects of the role. Qualifications & Experience 2-3 years' experience within a customer-focused role. 2+ years' experience using Microsoft Office and/or Google Workspace. Previous customer retention experience is essential. Basic to intermediate computer skills. Strong written and verbal communication skills. Excellent spoken and written English. Professional and confident telephone manner. Ability to multitask and effectively prioritise workload. Strong organisational and administrative skills. Experience working within a fast-paced environment. Excellent complaint handling and problem-resolution skills. Skills & Attributes Passion for delivering exceptional customer service. Strong communication and relationship-building skills. Collaborative and team-oriented approach. Self-motivated and proactive mindset. Excellent organisational and problem-solving abilities. Resilient and adaptable to changing priorities. Results-focused with a commitment to achieving targets. Positive, enthusiastic and adaptable approach to work. Incentives & Rewards 34 days annual leave including bank holidays. Hybrid working pattern - 3 days office based and 2 days working from home. Annual bonus scheme. Health Cash Plan. Life Assurance. Supportive and collaborative working environment where employees are valued and recognised. Regular social events and team activities. Structured learning, development and progression opportunities. Cycle to Work Scheme. Employee discount programme for family and friends. Complimentary company products. At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer. By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data.
Jun 11, 2026
Full time
Customer Service & Retention Advisor About the Business We are an established and growing consumer brand with a strong reputation within our sector and an award-winning workplace culture. We are passionate about creating exceptional experiences for both our customers and employees. Our values are centred around Authenticity, Collaboration, Responsibility, and Entrepreneurial thinking. We are committed to creating an inclusive environment where individuals from all backgrounds can thrive and bring their true selves to work. Main Purpose of the Role As a Customer Service & Retention Advisor, you will provide exceptional customer service while supporting customer retention initiatives and delivering an outstanding customer experience. Role Requirements Deliver friendly and efficient customer service across inbound and outbound channels, including email, telephone, social media and live chat. Respond promptly and professionally to customer reviews on public platforms. Complete additional operational tasks on a rota basis to support team requirements. Work towards individual and team KPIs, including customer retention targets, while maintaining a high level of accuracy and efficiency. Effectively prioritise workload to ensure urgent customer requests are addressed promptly. Accurately maintain customer information in line with GDPR requirements. Take ownership of customer issues and complaints, delivering positive resolutions within agreed timescales. Manage payment disputes, returns and refunds in accordance with company procedures. Utilise retention tools and processes to reduce cancellations and improve customer retention. Follow all established processes and procedures to ensure consistently high standards of customer service. Maintain excellent product and business knowledge to provide accurate guidance and support. Take ownership of personal development through feedback, training and continuous learning. Keep up to date with products, campaigns and promotional activity. Share customer, product and competitor feedback with management to support continuous improvement initiatives. Complete all mandatory training, including health and safety requirements. Contribute positively to team culture and recognition initiatives. Demonstrate company values in all aspects of the role. Qualifications & Experience 2-3 years' experience within a customer-focused role. 2+ years' experience using Microsoft Office and/or Google Workspace. Previous customer retention experience is essential. Basic to intermediate computer skills. Strong written and verbal communication skills. Excellent spoken and written English. Professional and confident telephone manner. Ability to multitask and effectively prioritise workload. Strong organisational and administrative skills. Experience working within a fast-paced environment. Excellent complaint handling and problem-resolution skills. Skills & Attributes Passion for delivering exceptional customer service. Strong communication and relationship-building skills. Collaborative and team-oriented approach. Self-motivated and proactive mindset. Excellent organisational and problem-solving abilities. Resilient and adaptable to changing priorities. Results-focused with a commitment to achieving targets. Positive, enthusiastic and adaptable approach to work. Incentives & Rewards 34 days annual leave including bank holidays. Hybrid working pattern - 3 days office based and 2 days working from home. Annual bonus scheme. Health Cash Plan. Life Assurance. Supportive and collaborative working environment where employees are valued and recognised. Regular social events and team activities. Structured learning, development and progression opportunities. Cycle to Work Scheme. Employee discount programme for family and friends. Complimentary company products. At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer. By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data.
