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We at Qualient Solutions looking for L1 Service desk Engineer with Active SC. Job Summary: We are looking for a motivated and skilled L1 Technical Service Desk Engineer to join our team. In this role, you will be responsible for providing onsite service and support to our customers. As part of the Technical Service Desk, you will act as the first point of contact for all technical queries and issues, providing Level 1 Support. You will investigate, diagnose, and resolve alerts and incidents, and manage a variety of Cases from members of the public, Reliant Parties (onboarded services from other Government departments, and Suppliers ensuring a high-quality service that aligns with our business goals. Key Responsibilities: Update support call documentation within the Service Desk management system, ensuring accurate incident details and history. Work within agreed Service Desk procedures at all times. Resolve user requests in accordance with service level agreements. Own issues until they are mitigated, resolved, or transferred to a new owner. Stay informed about new products and services used in customer deployments. Produce relevant training documentation. Achieve KPIs to ensure service quality and support service management. Demonstrate knowledge of specific technologies and develop technical expertise across supported services. Resolve user requests, providing clear and concise updates. Maintain confidentiality per data protection policies and procedures. Collaborate with the Contact Centre and L2 colleagues to enhance shift left strategies and create self-service materials to reduce incident volumes. Focus on customer satisfaction by demonstrating empathy and going the extra mile. Undertake other duties as required by the manager. Role Requirements: Experience/Education: Hold valid Security Clearance (SC) ITIL V4 Certification desirable; ITIL V4 training preferred. Proven experience in an IT/Application Support helpdesk, providing direct user support. Advocate of ITIL best practice processes. Experience in a customer-facing environment. Experience in fault finding and improving first-time fix ratios. Key Generic Competencies: Ability to communicate effectively with colleagues of varying IT skill levels in potentially pressured situations. Strong organizational, time management, and work prioritization skills. Ability to work independently and take initiative. Creative problem-solving skills. Ability to accurately record detailed information and engage with customers for additional information as needed. Commitment to maintaining high-quality standards. Customer-focused with a flexible approach to business requirements. Ability to work collaboratively as part of a team. Fluent in written and spoken English.

Business Development Specialist Fylde Coast Permanent Full-time 37.5 hours per week Competitive Salary and excellent benefits Spire Fylde Coast has a great opportunity for a Business Development Specialist Job Purpose The purpose of the Business Development Specialist will be to grow Primary Care referrals (patient numbers and revenue) by making Spire Healthcare the first choice for patient referrals from GPs, Allied Health professionals such as Physiotherapists and Osteopaths and to identify and maximise business development opportunities presented by commissioning groups. Key Accountabilities Plan and deliver a Primary Care engagement programme in consultation with the Hub Sales and Business Development Director to target an agreed mix of GP practices and other primary care professionals. Devise your own time, activity, and workload to ensure achievement of monthly targets within the primary care contact programme. Work in partnership with central teams to plan and execute email campaigns and events using agreed processes and systems. Education should include clinical workshops, surgery seminars and other education events for target GPs, CCG's and allied health professionals. Work with GP Vocational training programmes to provide education for trainee GP's. Provide education for Patient groups within the catchment area The post holder maybe asked to work alongside the Self-Pay Sales team to plan and deliver patient awareness events. Undertake lead generation, virtual and face-to-face meetings with Occupational Health Nurses/Manager/Managing Directors, Practice Managers, referring GPs, CCG's and allied health professionals in order to build strong working relationships; to promote the Hub's services, consultants, and standards; and to facilitate smooth administrative processes. Act as a point of contact and subject matter expert on Primary Care relations, liaising with hospital departments to fix communication or administrative problems that are hampering relationships with primary care referrers. This could include but is not limited to obstacles sending referrals by either traditional routes or Spire Connect Maintain a Primary Care contacts database and log all contacts, opportunities and six-monthly sales data on CRM. Use contact log to produce monthly sales activity report. Collate GP referral data quarterly - in order to measure outcome of own relationship activity and to identify new contact opportunities. Maintain a thorough working knowledge of the Hubs services and its consultants. Act as Spire Hospitals ambassador to the primary care community, displaying a professional, caring and friendly approach at all times, and Champion the needs and interests of primary care referrers within the sites Undertake training and development relevant to the post Maintain a flexible approach to support other business development activities as required Flexibility is expected so that the post holder is available to meet GPs and stakeholders at times that suit them and the role involves some evening and weekend working to support hub events. The role will involve daily travel within the hubs catchment area and occasional travel to Spire Healthcare head office in central London, and to other Spire Healthcare hospitals around the UK. Experience, Knowledge and Technical Ability Essential Face-to-face field sales experience within a corporate or healthcare environment Evidence of results achieved through customer relationship management Excellent communication and presentation skills Desirable Face-to-face field sales experience within a corporate or healthcare environment Evidence of results achieved through customer relationship management Excellent communication and presentation skills Benefits We offer employed colleagues a competitive salary as well as a comprehensive benefits package which includes but is not limited to: - 35 days annual leave inclusive of bank holidays - Employer and employee contributory pension with flexible retirement options - 'Spire for you' reward platform - discount and cashback for over 1000 retailers - Free Bupa wellness screening - Private medical insurance - Life assurance - Save an average of 50 per month with our free onsite car park Our Values We are extremely proud of our heritage in private healthcare and of our values as an organisation: - Driving clinical excellence - Doing the right thing - Caring is our passion - Keeping it simple - Delivering on our promises - Succeeding and celebrating together - Our people are our difference; it's their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart. For us, it's more than just treating patients; it's about looking after people We commit to our employees well-being through work life balance, on-going development, support and reward. Spire Healthcare is a leading independent hospital group in the United Kingdom and the largest in terms of revenue. From 39 hospitals and 8 clinics across England, Wales and Scotland, Spire Healthcare provides diagnostics, inpatient, day case and outpatient care. Spire Healthcare are proud to be an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive culture for all. Our people are our difference, it's their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart. Closing date: In order to streamline our recruitment process, we reserve the right to expire vacancies prior to the advertised closing date once we have received a sufficient number of applications

Product Designer - Fintech - London Hybrid - 12 months (Umbrella engagement only) I am partnering with a well-known Fintech who are looking for an experienced Product Designer to help build out their subscriber services. This is a hands-on role requiring close collaboration with product, engineering, research, and commercial stakeholders. As a Senior Product Designer, you will take ownership of design activity across a programme shaping the future freemium services. You'll work end-to-end across research, UX and UI, helping define opportunities, streamline journeys, and deliver commercial design solutions that create an impact. Responsibilities include: Leading discovery and user research around freemium approaches, pricing options, and monetisation opportunities Experience of feature gating would be preferred. Designing full user journeys, wireframes, prototypes, and high-fidelity UI to communicate premium value and subscription pathways Working collaboratively with product managers, engineers, and stakeholders across the business to ensure alignment between design and commercial aims Organising and running workshops, ideation sessions, and co-creation activities to define future customer experiences Delivering high-quality work in Figma from initial exploration to refined output Ensuring accessibility, usability, and compliance are Embedded throughout design work Improving subscription management journeys, including cross-sell, upsell, and cancellation flows Skills and experience required: Proven experience designing digital products, ideally within E-commerce or subscription-based SaaS Previous experience of Freemium servces, feature gating, etc. would be a distinct advantage Confident across UX and UI from concept to delivery Strong ability to shape ambiguous problems, identify opportunities, and explore multiple design solutions Excellent communication and collaboration skills, comfortable working with cross-functional and senior stakeholders High proficiency in Figma and familiarity with whiteboarding tools Portfolio or case studies demonstrating feature gating or subscription-related work are advantageous Flexibility to work 2 days onsite with occassional travel to other UK offices. Interested? Apply now for immediate consideration!

Bid Manager / Bid Writer Contract: £400 to £600 per day 3 months initial contract. Status to be determined so may fall inside or outside ir35 / Umbrella Location: Remote / hybrid Office attendance: Twice per month, West Yorkshire or Oxfordshire We are recruiting for an experienced Bid Manager / Bid Writer to support a leading technology business delivering software solutions across health and social care sectors The successful Bid Manager / Bid Writer will work closely with sales, product, legal, pricing, delivery and subject matter experts to shape compelling submissions for public sector opportunities. As the Bid Manager / Bid Writer your day to day will be to: Identify relevant tender opportunities through NHS procurement portals and public sector frameworks Review tender documents, requirements, scoring criteria and submission instructions Support bid/no-bid recommendations based on opportunity fit, timescales and commercial priorities Create bid plans, response structures, compliance matrices and clear submission timelines Develop win themes, storyboards and pricing narratives with sales and product teams Write clear, persuasive and tailored responses aligned to buyer requirements Edit and improve SME content so it is accurate, compelling and easy to score Manage the full bid process from kick-off through to final submission Coordinate input from sales, product, legal, pricing, delivery and technical teams Facilitate review stages including pink and red reviews Track actions, deadlines, risks and dependencies throughout the bid lifecycle Ensure responses are compliant with legal, commercial and buyer-specific requirements Manage final document quality, formatting, version control and submission readiness Maintain and improve reusable content, case studies and proposal library material Contribute to bid process improvements, governance and best practice Manage around 2 to 3 live bids per month We are looking for a Bid Manager / Bid Writer with strong experience managing and writing complete NHS, healthcare technology, public sector software or regulated public sector bids. The ideal Bid Manager / Bid Writer will be able to demonstrate: Proven experience writing and managing full bid submissions NHS, healthcare, social care, public sector or regulated sector bid experience or working within the tech space Strong persuasive writing, editing and storytelling ability Experience interpreting ITTs, RFPs, framework documents and scoring criteria Ability to develop win themes, storyboards and structured responses Experience managing SME input and keeping stakeholders on track Confidence facilitating bid reviews including pink and red reviews Strong attention to compliance, deadlines and document quality Experience using MS Office and procurement portals Ability to work independently in a remote contract role This Bid Manager / Bid Writer contract is predominantly remote, with office attendance required twice per month at one of the offices either in West Yorkshire or Oxfordshire This role would suit a Bid Manager / Bid Writer who understands NHS procurement, public sector frameworks, healthcare technology bids and the pace of a busy contract environment. Immediate start available, with interviews happening immediately Apply now for a confidential chat.

Our mission at Response is to enable people of all ages to live a more fulfilled life by providing excellent mental health services, housing, and supported living. Do you have the desire to empower and promote independence and an interest in mental health? Mental Health Team Manager Transitional Supported Housing Project - £32,760 - £38,220 per annum (Salaries vary depending on experiences) Contract Type Permanent, Full Time - 37 hours per week, Monday Friday, inclusive of bank holidays, Occasional Evening & Weekends, with occasional covering of shifts. You will be required to participate in an on-call rota as part of this role. Location Oxfordshire We are recruiting a Mental Health Team Manager for our Transitional Supported Housing Project, a service supporting individuals with serious mental health diagnoses in their recovery journey and transition to independent living. Role Overview You will be responsible for the day-to-day management of the service, ensuring the team provides bespoke packages of support tailored to the needs of the individuals we support. You will ensure KPIs are met and audits are successful, demonstrating the service is operating efficiently and legally. You will provide leadership to the team and encourage them to perform at their highest level achievable. Key Responsibilities : Further detail can be viewed in the Job Description. Oversee daily operations and ensure support plans promote dignity, choice, and independence Manage complex cases and escalate serious concerns to clinical teams Facilitate move-ins, manage voids, and coordinate with referrals and housing teams Lead reflective practice following serious incidents Supervise and develop staff, manage rotas, recruitment, and training compliance Conduct audits, spot checks, and ensure health & safety standards Oversee medication checks and safeguarding processes Advocate for residents in clinical consultations and support benefit access Promote meaningful activities and skill development Person Specification: Further detail can be viewed in the Job Description. Even if you don t have all the specifications below, please still apply as we would welcome a conversation with individual s with experience in different sectors. Essential: Strong experience managing a team Basic knowledge of safeguarding, mental health, and team development Strong planning, communication, and management skills Desirable: Diploma or vocational qualifications in management and leadership Knowledge of trauma-informed care, CBT, motivational interviewing Why Join Us? Be part of a values-driven organisation: Caring, Safe, Creative, Aspirational Make a real difference in the lives of vulnerable adults Access to training, development, and career progression Supportive management and collaborative working environment Competitive salary and pension scheme 37 days annual leave (inclusive of bank holidays) 24/7 Employee Assistance Programme (EAP) Cycle to Work Scheme Enhanced maternity, paternity and adoption leave Access to Blue Light Card discounts Opportunities for secondments and internal progression If this Mental Health Team Manager position sounds like the role for you then please apply today! We would love to hear from you! This vacancy may be closed early. To learn more about Response and what we do, please visit our website. Closing date - 23/07/2026 Our employees and clients come from all over the world, we proudly promote a friendly and inclusive culture and are registered as a Disability Confident Employer. We are committed to safeguarding and promoting the welfare of our clients. All our roles require an enhanced DBS check, two references from most recent employers and you must have the right to work in the UK.

Operations Manager (Back Office Operation) Professional Services 60,000 - 65,000 plus exceptional benefits Truly hybrid - 1 or 2 per week on site Wakefield, W. Yorkshire (Great links to M1 & M62) Client Details Page Group are supporting an industry leader within their respective field who are now looking to appoint a new Operations Manager. This is a key role in the organisation, forming part of the Senior Leadership Team. Within the Professional Services Industry, this role will oversee a complex operations and will liaise with C-suite stakeholders Description Oversight for back office operational performance across a highly regulated function Drive customer service performance to both customers and partners during any and every interaction Manager and plan resource to deliver trading performance ensuring any potential issues are highlighted Manage and drive performance consistency across the operation Provide front line HR support within your operation across performance management, behaviour, capability, grievance and disciplinary Provide clear leadership and motivation to support the team in delivering key objectives Increase team capability through the implementation of new ways of working, systems, process and procedures Anticipate operational risks and issues Mitigate issues & risk around Case Progression, Regulatory Compliance & Technical Quality Work across the operation and wider business to encourage continuous improvement activities Manage the implementation of operational strategy Optimise case progression across the operation Provide the teams with clear training and development on a regular basis Profile Experience in a similar role and /or environment Strong people management - ideally through Team Leaders Process and continuous improvement knowledge Record of delivering against objectives Budget management experience Extensive stakeholder management across C-suite level Job Offer This is an amazing opportunity to join a leading organisation in the newly created role of Operations Manager The role offers a salary of 60,000 - 65,000 plus up to 15% Bonus True champion of Hybrid working - you would be expected on site in Wakefield, W.Yorkshire 1 or 2 days per week Benefits include - 25 days holiday plus bank with the ability to buy and sell 5 days. Ability to condense working week into 4 days once per month (leading to extra 12 days holiday per year), private medical insurance, life assurance, free on on site parking and many more Candidates across the UK are encouraged to apply with great links via M1, M62 and rail networks

Commercial & Procurement Manager Contract Length: 12 Months Rate: £550 per day (Inside IR35) Location: London (Hybrid) 2 - 3 days per week Clearance: BPSS required, SC preferred Overview We are seeking an experienced Commercial & Procurement Manager to join a high-profile government programme, leading commercial and contract management activities across a nationally significant apprenticeship portfolio. This role will be responsible for managing existing supplier relationships, supporting major procurement exercises, and ensuring robust governance, reporting, and contract performance management across multiple stakeholders. The successful candidate will bring strong government commercial experience, a deep understanding of public sector procurement frameworks, and the ability to operate effectively across complex stakeholder environments. Key Responsibilities Contract & Supplier Management: * Manage a portfolio of apprenticeship contracts currently in delivery. * Monitor supplier performance against contractual KPIs and service levels. * Conduct regular contract management and performance review meetings with providers. * Address performance issues, risks, and improvement opportunities across varying supplier performance levels. * Develop and implement effective contract management processes and reporting frameworks. Procurement & Commercial Delivery: * Lead and support the re-procurement of apprenticeship contracts through the full procurement life cycle. * Develop business cases and commercial strategies for new procurements. * Work closely with the Crown Commercial Service (CCS) and internal stakeholders throughout procurement exercises. * Manage supplier engagement, tender processes, evaluation activities, and contract awards. * Support contract mobilisation and transition into business-as-usual operations. Governance & Reporting: * Produce regular commercial and performance reporting for senior government stakeholders. * Deliver weekly performance updates and contract status reports. * Support reporting requirements across DSIT, Cabinet Office, and No.10. * Establish sustainable reporting and governance mechanisms for long-term contract oversight. Stakeholder Management: * Collaborate with senior stakeholders across government departments, suppliers, and delivery teams. * Support commercial activities across both apprenticeship and cyber programme portfolios. * Provide commercial advice and guidance to programme teams and senior leadership. Essential Experience & Skills: * Significant experience working within commercial and procurement functions across UK Government departments. * Proven experience managing complex supplier contracts and public sector procurement activities. * Strong understanding of Crown Commercial Service (CCS) frameworks and procurement processes. * Experience transferring, transitioning, or managing contracts between government departments. * Knowledge of government commercial governance, reporting structures, and assurance processes. * Experience developing business cases and supporting end-to-end procurement exercises. * Strong stakeholder management skills, with the ability to influence and engage at multiple levels. * Excellent commercial acumen and contract negotiation skills. Desirable Experience: * Experience within education, learning, talent acquisition, apprenticeships, or workforce development programmes. * Understanding of Agile and Waterfall delivery methodologies. * Familiarity with project and portfolio management tooling, including JIRA. * Experience working within cyber, digital, technology, or transformation programmes. Ideal Candidate Profile: This role would suit an experienced Commercial Manager, Procurement Manager, Contract Manager, or Commercial Lead who has operated within government environments and understands the complexities of public sector procurement, governance, and reporting. Candidates who have transitioned from project or programme management into commercial leadership roles will be particularly well suited. Certes Computing (and all of its subsidiary companies) is committed to promoting equality and diversity in its business operations.

Data Protection Manager Are you looking for an exciting opportunity to work for an organisation that makes a difference An organisation that nurtures its people, encourages development, and rewards staff for their hard work. If the answer is yes, then this is the place for you! We are looking for an experienced and highly motivated data protection expert to join the Secretariat Team. You will embrace the challenge that such a varied role brings. Position: Data Protection Manager Location: Oxford/Hybrid Hours: Part-time, 15 hours a week Salary: £41,241.86 pro rata (actual £16,719.67) Contract: Permanent Closing Date: Midnight, Sunday 5 July 2026 Interviews: Tuesday 21 July 2026, Oxford The Role A highly valued role in the Secretariat Team of the Oxford Diocesan Board of Finance (ODBF) has become available due to the portfolio growth of the existing postholder. This is an important role which combines high quality General Data Protection Regulation (GDPR) advice and collegiate support, policy and practice development and hands-on case management, such as undertaking Subject Access Requests (SARs). You will directly support ODBF staff, including training and response to queries and proactive advice and support to area teams (bishops, archdeacons and their teams) and parishes. The role provides an excellent opportunity for varied work, especially for someone who enjoys the full breadth and depth of data protection work. Although there is no direct line management responsibility, the role requires working well in a team, supporting others with confidence in your personal decision-making. Whilst the role involves managing autonomously the full portfolio of data protection issues on a part-time basis, it sits within a friendly, high-functioning and highly motivated team, supported by the Director of Secretariat. About You You will embrace the challenge that such a varied role brings. With proven knowledge and experience in offering timely, high-quality advice and guidance on GDPR issues and a can-do approach to case work, you will deliver excellent, meaningful support to the ODBF, area teams and parishes. You will be flexible in your working style and collegiate in spirit, with confident communication skills and excellent attention to detail. You will be comfortable prioritising competing demands and in dealing with information of a sensitive and sometimes emotive nature. In return, there will be many opportunities for you to enhance your skill set and gain new experiences, whilst performing a highly valued role, in an organisation striving to make a positive difference. This role can be fulfilled on a hybrid basis, with some requirement for a physical presence in the office (Church House Oxford, Kidlington, Oxford, OX5 1GF). You do not need to be a practising Christian or have a faith to work with us - around 50% of our staff are not practising Christians but are comfortable with the Christian ethos that underpins our work. However, all our staff do have a shared desire to make a difference. The successful candidate must have the right to live and work in the United Kingdom. Only shortlisted candidates will be contacted for interviews. If you do not hear from us, your application has not been successful. We are particularly keen to receive applications from UK Minority Ethnic / Global Majority heritage and disabled candidates, who are currently underrepresented. Our client is committed to the safeguarding, care, and nurture of everyone within the church community. They follow and are committed to their Safeguarding Policies and the relevant statutory legislation and guidance, "Working together" to ensure the welfare of children and young people is paramount. You may have experience in other areas such as Data, Data Protection, Data Manager, Data Protection Manger, Data Officer, Data Protection Officer, GDPR Manager, GDPR Officer. Please note this role is advertised by the recruitment agency acting for the client, Not For Profit People.

Remote - Legal Practice Officer - Legal - Swindon Council Salary : 400 per day Hours: 37 Hours Working Schedule : Monday to Friday Location : Fully Remote Job Details Oversee system migration support the transition to the new case management system, coordinating tasks, risks, timelines and stakeholder engagement. Establish KPI reporting support the HoL to design and implement a simple, reliable performance-reporting framework that gives visibility of demand, workflow and delivery risks. Strengthen practice-management capability mentor and coach the new practice-management team, building confidence, consistency and professional identity. Set operational standards define clear processes, governance expectations and quality benchmarks for the team to adopt and embed. Provide cover and support to practice manager offer short-term stability, decision-making support and escalation handling during a period of organisational change. Drive delivery discipline ensure actions, milestones and outputs are tracked, monitored and completed within the 3-month window. Budget support as and when needed.

Introduction Saab UK is part of Scandinavia's largest defence company, bringing together the best of Swedish and British innovation. Saab offers world-leading solutions and services in defence, aviation, space, and civil security to keep people and society safe. Our UK presence has been growing at pace, meaning we can offer a wide range of opportunities for personal fulfilment and career growth. We currently employ over 600 people across eight sites in the UK, and our specialisations include software engineering, underwater robotics, radars, AI, and armed forces training. What you will be part of Saab is a leading defence and security company with an enduring purpose, to help nations keep their people and society safe. Empowered by its 28,000 talented people, Saab constantly pushes the boundaries of technology to create a safer and more sustainable world. Saab designs, manufactures and maintains advanced systems in aeronautics, weapons, command and control, sensors and underwater systems. Saab is headquartered in Sweden. It has major operations all over the world and is part of the domestic defence capability of several nations. The Role This role has the responsibility for delivering assigned new product programs to the requirements of cost, time and quality and for ensuring that Saab Seaeye is recognised as a Project and Program Management Centre of Excellence within Saab UK and the wider Saab business. Key Responsibilities Responsible for the delivery of assigned Saab Seaeye New Product Programs meeting cost, schedule and quality requirements Deliver program to customer contractual requirements Deliver benefits in line with program business case Build strong working relationships with internal and external stakeholders Report project status to internal and external stakeholders including customers and project boards Ensure adherence to the applicable Saab Project delivery processes Ensure adherence to appropriate risk management and financial control tools during program execution Lead, manage and guide a cross functional program delivery team Take a leading role in the Saab UK and Saab Group Project Management community Support the development, implementation and continuous improvement of best practice program and project management methodologies Be a recognised leader by being accountable, holding others accountable and driving delivery Enable a collaborative culture by encouraging communication and team work. Support the Saab Seaeye organisation generally in developing new business opportunities Proactively ensure alignment with other Program Managers across the Saab organisation as appropriate. By submitting an application to Saab UK you consent to undertaking workforce screening activities that may include but are not limited to: Baseline Personnel Security checks, National Security Vetting, reference checks, verification of working rights and in all circumstances preferred candidates will be placed through a security interview.

This excellent well established and friendly Law firm based in Heathfield, East Sussex are recruiting a Experienced Probate Manager. The role requires: 1) Part Cliex Qualified Probate Practitioner or Licenced Probate Practitioner 2) Experience of running a case load, whilst you will be supervised, the position is for a stand-alone fee earner. 3) Dealing with Wills, Trusts LPA's and some Court of Protection. In return the company are offering and excellent salary, career progression and the knowledge you are working for a strong well established Law firm. To apply please send your CV to Jan Hanley at Staff Recruit.

Complaints Officer Location: Leicester based / Hybrid working negotiable Contract: Full-Time Salary: £28,000 - £38,000 PA (depending on experience) Our client is a technology-focused Mortgage Network, offering support services to Mortgage and Protection Advisers. Their goal is to continue to be the best home for Mortgage Advisers, Protection Specialists, Equity Release Experts and General Insurance Professionals, whatever their size or location, using market-leading technology. The Role To support the network to independently and impartially investigate, manage and resolve network and 3rd party complaints and disputes, providing a fair outcome whilst remaining commercially aware. Key Tasks Include: Receiving inbound queries and complaints and responding in a timely and appropriate manner within FCA guidelines and timescales. Ensure that complainants are treated in a fair and consistent manner. Ensure you are familiar with the Financial Conduct Authority's Dispute Resolution Rules (DISP) and other relevant guidance is applied when handling complaints. Complete complaint investigations thoroughly; researching databases, files, records, and meeting with relevant staff/members in order to produce a detailed report of the events and actions leading up to the complaint. Where appropriate recommend suitable redress or arrange for remedial action to be completed to address the complaint, in accordance with Complaints Handling Policy. Manage a workload of cases at various stages of resolution. Confidentially and clearly communicate with all parties both verbally and in writing, ensuring that the complainant has a full understanding of the matter. Liaise with other bodies such as the Financial Ombudsman, Legal Firms or Claims Management Companies in handling complaints as required. Ensure that accurate records of complaint investigations are maintained on the system as well as copies of all documentation and information used in support of the investigation. Assisting with producing management information for use by Senior Managers and Directors. Assisting with the recording and monitoring of legal fees. Work with the Risk and Compliance team to ensure the firm's systems and controls are robust, support the immediate and future business plans and adhere to regulatory requirements. Identify systems, procedures and control improvements. Provide support and assistance to any ad hoc compliance projects as appropriate. Qualifications: CeMAP / Equivalent professional financial services qualification or willingness to work towards this. Skills / Competencies: Able to demonstrate a suitable level of industry knowledge especially the mortgage and protection process and experience to conduct the role. A good grounding and understanding of working within a Regulatory environment. Excellent verbal and written communication skills. Confident in presenting complex information in a clear and concise manner. The ability to analyse information with a view to making informed decisions. Passionate in building excellent working relationships with both colleagues and members to deliver the right outcomes for all parties. Good team player, but with an ability to work under own initiative. Good computer skills including Microsoft applications. Experience Required: Minimum three years of experience in a similar role within the financial services sector. Knowledge of the various FCA rules and guidance relating to the above sector (i.e. DISP, CONC, ICOBS, Vulnerable Customer and Consumer Duty). Experience of working under pressure, prioritising and working to tight deadlines. Competent on Microsoft Office Suite i.e. Excel, Word etc. Personal Qualities: Highly self-motivated and with strong personal discipline to meet key objectives. Confident and assured manner when discussing regulatory matters, whilst maintaining an informative and consultative style. Commitment to the fair treatment of customers. Curious (root cause analysis). Able to focus on customer outcome(s) and avoiding foreseeable harm. As our client is a non-sponsoring company, you must already have the right to work in the UK.

Please contact us if you would like the Welsh translation of this advert At Alzheimer's Society, we believe no one should face dementia alone. Every conversation, every visit and every small moment of reassurance can make a real difference. We are looking for a warm, thoughtful and organised Dementia Adviser to join our supportive team in Ceredigion on a fixed term contract until 31st December 2026, working 30 hours per week. You will work closely with people living with dementia and those who care about them, providing ongoing support. You will listen carefully, understand what matters most to each person and offer guidance that helps them feel steadier and more confident as their situation changes. Your days will be varied and meaningful. You might be visiting someone at home, offering calm reassurance over the phone, or working closely with other professionals to make sure the right support is in place. We operate a triage system for new referrals and you will play your part in making sure people are responded to quickly and thoughtfully. You will manage your own caseload, keeping clear and accurate records, while always seeing the person behind the paperwork. You will be part of a caring and dynamic local team who share ideas, reflect together and support one another. There will be time to meet as a team and opportunities to keep growing your knowledge of dementia, with your manager and colleagues alongside you. About you You will have: - An understanding of dementia, or a willingness to learn about the experiences of people living with dementia and those who care for them. - Experience providing information, guidance, advice or emotional support - this could be from health, social care, community, voluntary, customer service or other people focused roles. - You will be able to listen and communicate, with the ability to build trust and rapport with people from a wide range of backgrounds. - The ability to manage your workload effectively, with appropriate support and tools, and to balance competing priorities. - Confidence using IT systems to maintain accurate and confidential records. - A compassionate, non-judgemental and person-centred approach, with respect for diversity and individual lived experiences. - The ability to travel independently. - The confidence and ability to communicate with a wide range of people, adapting your approach to ensure understanding. You will be required to speak publicly at events about dementia, delivering information and signposting people to further resources and networks. Please don't be put off from applying if you don't meet every single requirement listed. We recognise the value of transferable skills and lived experience, and we're keen to hear from candidates who can demonstrate potential, capability and a willingness to learn. Key Responsibilities: - Build supportive, trusting relationships with people living with dementia and their carers across, recognising and respecting individual needs and circumstances. - Provide personalised information, advice and emotional support that reflects each person's culture, background, values and preferences. - Deliver support through home visits, telephone contact and partnership working other professionals. - Participate in the triage rota, ensuring new referrals are handled promptly, sensitively and equitably. - Manage a defined caseload, maintaining accurate, respectful and confidential records. - Signpost and connect individuals to appropriate local services and community networks, reducing isolation and increasing access to support. - Work collaboratively within a supportive team environment, contributing to reflective practice and continuous improvement. - Facilitate and deliver regular peer support groups, creating a safe, inclusive environment where people affected by dementia can share experiences, build connections, and access tailored information and guidance. Interviews for this role have been provisionally scheduled to take place via Teams week commencing 29th June About Alzheimer's Society Dementia is the UK's biggest killer. One in three people born in the UK today will develop dementia in their lifetime. At Alzheimer's Society, we're the UK's leading dementia charity and the only one to tackle all aspects of dementia by giving help and hope to people living with dementia today and in the future. We give vital support to people facing the most frightening times of their lives, while also funding groundbreaking research and campaigning to make dementia the priority it should be. Together with our supporters, we're working towards a world where dementia no longer devastates lives. Our values make sure that our focus is clear for the challenges and opportunities ahead and remind us of what we all stand for. Our commitment to Equity, Diversity, Inclusion & Belonging We need to ensure the voices around our table better reflect and understand the communities we exist to serve. We strongly encourage individuals to apply who have a disability, impairment or health condition or individuals who identify as Black, Asian or from another minority ethnic background, as these groups are currently under-represented at Alzheimer's Society. We want everyone we work with, as a colleague, volunteer, supporter, or someone we support, to feel included and that they belong at Alzheimer's Society. Our Equity, Diversity and Inclusion Strategy here along with our internal employee forum and Employee Lived Experience network groups help us promote inclusion and belonging, becoming an engaged and inclusive organisation for all our people. Our hiring process During your recruitment process we want to make sure that you bring your whole self and can be at your best. We are working hard to ensure our recruitment process is as inclusive as possible, so please do inform us of your experience and anything you think we could do better by completing our candidate survey when you apply. To ensure fairness and consistency to select the best candidate for this role, all our applications are anonymised up until an interview has been confirmed. We recognise the benefits of AI, but if you're considering using it to submit your application, we encourage you to reflect on the value it truly adds. AI tools often lack the personal touch and authenticity that set candidates apart. We want to hear your unique perspective, experiences, and skills, so we encourage you to showcase them in your own voice. We try to avoid closing roles early where possible, however if we receive a high volume of applications, we may close earlier than the advertised closing date. Should this occur, we will aim to provide you with at least 48 hours' notice. We are committed to safer recruitment and ensuring the welfare of those we work with, due to the nature of some of our roles, we might need to carry out a Criminal Record Check at the relevant level. You can read more information via our Website. Giving back to you Our employees work hard every day to make a true difference in people's lives. We are proud to support them with a range of benefits, recognition and many options for working agilely, all contributing to a strong work life balance. We also have various learning programmes to support you in your development and help you grow to realise your potential and shape a career with Alzheimer's Society. You can also visit our Working for Us pages, which give you more information about what it's like to be an employee at the Society.

Job title: Bridging Underwriter Location: Remote Salary: Up to £50,000 per annum (depending on experience) Hours: Monday to Friday 9 am to 5:30 pm Benefits: 25 days annual leave, plus bank holidays; increasing by 1 day per year worked, up to a maximum 30 days Option to buy/sell up to 3 days' holiday Death in Service at 4 x salary (from day one of employment) 5-year, 10-year and 15-year excellent service awards Car parking (limited onsite or, if offsite, cost of parking refunded) Employee Assistance Programme Active charity support (non-mandatory) Monthly mindfulness sessions Complimentary Christmas/summer parties/Team evenings and social events Company BBQs on HQ sun terrace Daily fruit bowl, healthy snacks, and coffee machine/tea Paddleboards for free hire/Office table tennis. Workplace pension scheme About the Role of Bridging Underwriter: As a Bridging and Refurbishment Underwriter, you will be responsible for assessing, structuring, and managing short-term property finance applications, underwriting bridging and refurbishment loans in line with the company's credit policy, lending criteria, and risk appetite. Candidates should have proven experience in bridging and/or refurbishment lending, with a minimum of two years' underwriting experience within specialist property finance preferred. Responsibilities for the position of Bridging Underwriter: Review and underwrite bridging and refurbishment finance applications from initial enquiry through to completion. Conduct full risk assessments, including borrower background checks, asset analysis, exit strategy, credit history, and AML compliance. Analyse and assess valuation reports, contractor quotes, cost schedules, and development appraisals to ensure project viability. Liaise with solicitors, brokers, valuers, borrowers, and internal teams to progress applications efficiently and accurately. Work closely with surveyors and asset managers to assess the feasibility of refurbishment projects and monitor works. Identify, assess, and mitigate risks relating to borrowers, property, legal, or market exposure. Present complex cases with clarity to credit or risk committees, making lending recommendations within delegated authority. Ensure adherence to internal policies, underwriting standards, and AML requirements. Maintain accurate and timely records within internal systems, ensuring effective audit trails. Support continuous improvement by providing feedback on lending criteria, operational processes, and risk management. Experience required for the position of Bridging Underwriter: Minimum of 2 years' experience underwriting short-term bridging loans and/or refurbishment finance. Strong understanding of property valuations, legal conveyancing, and development/refurbishment cost assessments. Good working knowledge of AML, KYC, and due diligence practices. Commercial acumen with the ability to assess deals beyond standard "tick-box" underwriting. Proficient in interpreting financial statements, credit reports, and legal documentation. For more information regarding the role of Bridging Underwriter , please contact us. Stellar Select is acting as an employment agency and is a corporate member of the REC. Due to a high volume of applications, we will only contact you if your application has been successful. We aim to contact all successful contacts within two business days.

Your new company An organisation that provides critical public services that rely on robust, secure, and innovative ICT solutions. As part of their ongoing transformation, they are strengthening commercial capability to ensure delivery of maximum value from technology investments in line with government policy and best practice. Your new role As an experienced ICT Commercial Manager, you will ead and manage complex digital and technology procurements and supplier relationships across the organisation.This is a high-impact role responsible for delivering end-to-end procurements, ensuring compliance with PA23 (Procurement Act 2023), and maximising value through the effective use of Crown Commercial Service (CCS) frameworks.You will play a key role in shaping ICT commercial strategy, driving innovation in sourcing, and ensuring contracts deliver high-quality outcomes. Key Responsibilities: Lead and deliver end-to-end procurement activities for ICT and digital services, from early market engagement through to contract award and mobilisation.Ensure all commercial activity complies with Procurement Act 2023 (PA23) and associated regulations, policies, and governance Design and execute sourcing strategies using CCS frameworks, including G-Cloud, Digital Outcomes & Specialists (DOS), Technology Products & Associated Services (TePAS), and others Provide expert commercial input into business cases, procurement strategies, and project delivery Develop and manage supplier relationships, driving performance, innovation, and value for money Lead negotiations on complex ICT contracts, including cloud, software, infrastructure, and digital services Work collaboratively with technical, legal, and finance teams to ensure robust commercial outcomes. Identify and mitigate commercial risks across the procurement lifecycle Champion best practice in public sector procurement and contribute to continuous improvement initiatives What you'll need to succeed You will be a commercially astute professional with strong experience in ICT procurement within a public sector or regulated environment. Essential skills and experience: Proven experience delivering end-to-end ICT procurements Strong knowledge of Procurement Act 2023 (PA23) and/or Public Contracts Regulations Extensive experience using CCS frameworks for technology procurement Demonstrable expertise in drafting and negotiating ICT contracts Strong stakeholder engagement and influencing skills Ability to manage multiple complex procurements simultaneously Experience in supplier and contract management What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Description We seek an experienced and highly organised Paralegal - Childcare Law whose expertise will be vital in supporting legal processes affecting families and children. Responsibilities Carry out a range of legal duties as allocated to include dealing with routine legal enquiries by way of telephone and correspondence, obtaining and recording key dates (including hearing dates), writing letters, and obtaining statements under the supervision of the senior lawyer. Undertaking data protection tasks and completing disclosure requests for stakeholders. Liaise with officers and managers in other departments, keeping them informed of case progress and taking any other appropriate measures to ensure continued client satisfaction. Collect and present all necessary statistical data and reports for the team as required. Maximise the use and effectiveness of information technology systems, including the maintenance of electronic court diaries. Undertake tasks and projects as allocated by the Senior Lawyer in accordance with instructions and to undertake any other duties that may be required, consistent with the overall purpose and duties of the post, to meet the exigencies of the service. Design, develop and implement effective administrative procedures for the team. Make use of materials provided by the Service, e.g., electronic products and journals, to ensure they are conversant with the most current law in their area of work and to enable them to provide effective and efficient legal support. Qualifications Essential GCSE Grade (or equivalent) in English Language and Mathematics. Law degree or similar legal qualification or equivalent level of experience Advanced Microsoft Office, Word, Excel, Outlook, Social Media and CRM. Criteria for Shortlisting - About You - What We're Looking for in the Ideal Candidate: Solid experience in research for legal cases. Experience in preparing legal documents, including Claim Forms, Pleadings and Witness Statements. Experience handling confidential client or case information. Experience in taking Instructions from Clients. Knowledge of organising legal files. Experience in redacting files and assisting Solicitors with casework on complex legal matters. Ability to provide advice, draft correspondence and documents to support Lawyers and Senior Lawyers. Experience in preparing cases for hearings and processing a heavy caseload. Ability to draft correspondence, documents, notices, and orders. Ability to maintain various manual and electronic systems, including corporate IT systems, spreadsheets, databases and the legal case management system. Ability to keep more senior staff informed of any critical issues arising which may affect the satisfactory progress of cases. Compliance Requirements 2 Years References/Work History Willing to engage in the Pre-Engagement Questionnaire and mandatory pre-screening application process. Diamond Blaque Group, a leading public-sector provider, is acting as the employment Business for this vacancy. We are dedicated to fostering an inclusive environment that values diversity and equal opportunity in the workplace.

Locality Manager Location: South East Salary: £55,000 per annum Vacancy Type: Permanent, Full Time At Stonewater, we believe everyone deserves a place to call home and a service they can rely on. We re looking for an experienced Locality Manager to lead housing services across the South East (e.g. Brighton and Hove, Eastbourne, Surrey, Reading, Oxford) , ensuring our customers receive high quality, responsive and personalised support. About the role: As a Locality Manager, you ll be responsible for the operational delivery of housing services across your locality. You ll lead tenancy and neighbourhood management, champion excellent customer experience, and work closely with colleagues and partner organisations to build safe, inclusive and thriving communities. You ll also play a key leadership role - coaching, mentoring and developing Housing Officers and frontline colleagues to achieve high performance, confident decision making and strong customer outcomes. What you ll be doing: Leading tenancy services including allocations, tenancy management and enforcement Managing neighbourhoods to ensure estates are clean, safe and well maintained Supporting customers with complex needs through effective case management and multi agency working Championing complaint resolution and using learning to continuously improve services Ensuring services are compliant with housing legislation, safeguarding requirements and regulatory standards Building strong relationships with residents, community groups, local authorities and partners Using performance data and KPIs to drive service improvements and customer satisfaction Line managing Housing Officers and embedding a culture of coaching, development and accountability Contributing to service planning, area based initiatives and wider organisational priorities You ll need: Experience in housing management or community services A solid understanding of tenancy law, housing regulation and safeguarding Proven experience coaching and developing high performing teams Strong communication, conflict resolution and stakeholder management skills The ability to analyse performance information and use data to improve outcomes Experience of leading teams, managing performance and handling complex situations with professionalism and empathy Discover Stonewater: Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Our mission is to provide quality homes and services for people whose needs are not met by the open market. We re looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people s lives. We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation. To Apply If you feel you are a suitable candidate and would like to work for Stonewater, please click apply to be redirected to our website to complete your application.

Complaints and Information Officer Location : Hackney E8 Hybrid: 2 days in the office Pay : 188.55 Per Day PAYE / 254.08 Per Day Umbrella Start date :ASAP Length: 3 months DBS required About the Role Are you an expert in handling statutory complaints with a passion for driving service improvements and protecting the rights of children and families? The London Borough of Hackney is seeking a Complaints and Information Officer to step into a vital role within our Children and Education Directorate. In this role, you will serve as the primary operational point of contact for corporate and Children's Act complaints. You will use your deep knowledge of complaint standards to ensure fair resolutions for service users, act as a strategic thinking partner for leadership, and directly influence positive changes across our services. If you are ready to use your skills to champion the voice of children and young people, we want to hear from you! Key Responsibilities Complaint Investigations: Manage effective Stage 1 complaint investigations and contribute to Stages 2 and 3 processes. Conduct complex investigations and confidently challenge service managers to ensure objective, evidence-based outcomes. Strategic Insight and Learning: Monitor complaint trends and data to identify systemic failures, co-design intervention solutions to mitigate risk, and ensure that lessons learned are linked to our wider quality assurance frameworks. LGSCO and Legislation Expertise: Serve as a subject matter expert on statutory complaint legislation and the LGSCO code, leading on complex cases referred to the Ombudsman and determining the Council's position. Service User Engagement: Work directly with young people, parents, carers, advocates, and legal representatives to keep them fully informed about their complaint's progress. Team Leadership and Capacity: Provide official deputised line management and day-to-day supervision for up to two roles during manager absences or peak workloads. Provide additional support for Information Requests (FOIs and SARs) when needed. What We Are Looking For Experience: Significant experience managing complex, high-risk statutory complaint caseloads in a local authority setting. You also bring proven experience leading or supervising staff, resolving conflict, and managing administrative tracking systems. Knowledge: A comprehensive understanding of the Children's Act complaints procedures, LGSCO complaint handling codes, and Data Protection legislation (GDPR/FOI/SAR). Values-Driven Approach: Deep empathy for vulnerable children and families. An awareness of the impact of systemic and everyday racism and oppression, with a commitment to embedding anti-racist principles in your work. Communication and Negotiation: Strong written and verbal communication skills, with the ability to present complex data clearly to various audiences and manage sensitive conflicts. Qualifications: A degree, relevant professional qualification, or equivalent recent and relevant experience. Please Note: A satisfactory Disclosure and Barring Service (DBS) check is required for this role. Commercial Services Trading Ltd is acting as an Employment Business in relation to this vacancy.

We're supporting a corporate Leeds-based organisation in the search for an HR Manager to join their team during an exciting period of growth and development. This is a true generalist HR role, offering the opportunity to take ownership across the full employee lifecycle, with a particular focus on employee relations and operational HR delivery. Client Details Our client is a well-established organisation with a strong reputation for professionalism, governance, and high standards. Operating within a regulated and structured environment, they are committed to delivering a high-quality HR service that supports both employees and wider business objectives. You'll be joining a collaborative and supportive HR function, at a time where there is a real focus on strengthening processes, developing managers, and embedding best practice across the business. Description Reporting into the Head of HR, you will deliver a proactive, commercially focused HR service across the organisation. Key responsibilities include: Leading on all aspects of employee relations, managing a wide range of cases with confidence and credibility Acting as a trusted advisor to managers, building capability and driving best practice Managing the end-to-end employee lifecycle, including onboarding, performance management, and offboarding Overseeing HR operations, ensuring processes are efficient, compliant, and continuously improving Maintaining and developing HR policies in line with legislation and business needs Supporting payroll processes, HR systems, and reporting activities to ensure accuracy and robust governance Contributing to wider HR projects and continuous improvement initiatives This is a hands-on role where you will be expected to operate with autonomy and pace, delivering both day-to-day operational HR and supporting broader people initiatives. Profile We are keen to speak with credible, resilient, and commercially aware HR professionals who can quickly build trust and add value. Your experience will include: Proven background in a generalist HR Manager role Significant employee relations experience - this is a core focus of the role Working within commercial, financial services, or regulated environments (highly desirable) Confidence managing complex ER cases end-to-end, with a pragmatic and solution-focused approach Coaching and influencing managers across a range of people matters A strong understanding of UK employment law and HR best practice Operating within structured, process-driven organisations Exposure to HR systems and continuous improvement initiatives Strong knowledge of Cascade HR system (highly desirable) You'll be someone who is: A hands-on operator who enjoys being close to the detail and can work in fast paced environments. Confident, approachable, and able to build relationships at all levels Resilient and capable of managing competing priorities Proactive, organised, and solutions-driven Job Offer Competitive salary of 58,000 - 60,000 ement with three days onsite. Opportunities to contribute to a collaborative and professional workplace culture. Hybrid working - 3 days onsite in Leeds (free parking) Potential for further development and growth within the company.

Job title: Programme Manager Illegal Markets Location: Hybrid working Birmingham office at least 1 day per week Contract: Fixed-term contract for 36 months for a short-term project or piece of work Hours: Full-time (37 hours per week) Salary: £61,000 per annum Grade: 14 The role: As a Programme Manager at the Gambling Commission, you will provide strategic leadership and direction across a defined set of interdependent projects and the associated business change activities. You will be responsible for the successful delivery of the required outcomes, including the establishment of appropriate governance and assurance, monitoring progress, managing risks and issues and ensuring the business readiness for change. The team: You will play a pivotal part in the delivery of our illegal market programme of work. This is high-profile work and will be subject to a high level of public scrutiny and, as such, we are looking for an experienced Programme Manager who has strong stakeholder management and leadership skills, with an ability to bring together multiple strands of work to ensure the programme delivers on time, the desired benefits and within scope. Our offer to you: - Civil Service Pension, with 28.97% employer contribution - 26 days holiday, rising to 29 days after two years service (pro rata) - Holiday purchase scheme (option to buy up to five extra days annual leave) - Flexible working & family friendly policies, including compressed hours - Ergonomic, fully accessible office, very close to Birmingham New Street Station - Open, collaborative and people focused culture Your responsibilities: - Develop and clearance of the business case with project leads and SMEs. - Cascade vision and translate into delivery objectives for the team. Lead the programme to deliver the business case benefits and outcomes. - Maintain the overall integrity and coherence of the programme and governance framework to support the delivery of each of its projects. - Create and maintain project delivery frameworks for use by the Commission, ensuring that programmes and projects meet government functional standards and align to central project frameworks. - Make recommendations and secure resources from senior stakeholders and allocate assigned resources across complex and large-scale programmes and projects. - Support and manage your team and wider Project Management community with learning and development to embed good project delivery and practice, providing coaching and mentoring to project professionals across the Commission. - Oversee risk, issue and dependency management. Ensures mitigations are in place and resolved through negotiated agreement. - Ensure realisation of benefits for stakeholders through planning and designing and that project outputs meet programme requirements. - Engage with assurance reviews and support action on recommendations. Organise assurance processes such as gateway reviews, as required. - Identify and manage stakeholder relationships and highlight the need for senior-level support. Manage internal and external relationships as appropriate. - Work with project leads and business as usual to ensure dependencies are actively managed, act as an arbiter and enforcer and resolve issues between the various elements of the programme. - Follow the Gambling Commission s portfolio and project delivery frameworks and contribute towards its continuous improvement. What we re looking for: - Experience of managing complex programmes and projects within a dynamic and fast-paced programme environment. - Proven ability to lead, build consensus and influence (without authority) across a large and often diverse and senior group of stakeholders and develop strategic relationships (internal and external). - Experience of ensuring strategic and operational risks and issues are identified, prioritised, assessed and mitigated. - Leadership and development of a multi-year plan to deliver multiple projects and workstreams. - Experience of creating an environment in which projects and teams can succeed working effectively together, managing dependencies and leading people through change. Your application: To apply for this position, please see the Gambling Commission careers website. The Gambling Commission has an anonymised recruitment process, so you should not attach a CV to your application. Instead, application questions will ask you to evidence how your personal skills, qualities and experience match the essential criteria for the role. The selection process for this vacancy will be comprised of an in-person interview consisting of competency and technical questions and a presentation. To prepare for your interview, please familiarise yourself with the STAR technique for answering interview questions. The closing date for this role is midnight on 21st June 2026. Interviews are expected to be held week commencing 29th June 2026. Please ensure you have the right to work in the UK before applying as we are unable to provide visa sponsorship. Incomplete applications will be discounted from shortlisting. Please ensure your application is fully completed and submitted before logging out of your account. About us: The Gambling Commission is the regulatory authority responsible for overseeing and regulating gambling activities in the United Kingdom. Our primary role is to ensure that gambling is conducted fairly, openly, and free from crime, while also protecting vulnerable individuals from harm. We re proud to have notable industry recognition, including the Regulatory Excellence Award from the International Association of Gaming Regulators (IAGR). This prestigious award recognised the Commission's international leadership in enhancing consumer protection through industry collaboration.