118 jobs found

Housing Options Triage Officer Braintree Hybrid Working Rate: £30.00 per hour (Umbrella) IR35 Status: Inside IR35 Initial Contract Length: 3 Months Extension Potential: Possible Start Date: ASAP Role Summary We are currently recruiting for an experienced Housing Options Triage Officer to join a busy Housing Team within a Local Authority on a temporary basis. This role will play a key part in delivering proactive housing advice and homelessness prevention support to residents, ensuring services are delivered in line with current legislation and housing guidance. You will initially be required to work full time in the office during training, with hybrid working available thereafter (3 days per week in the office). What You Will Do as a Housing Options Triage Officer Act as the first point of contact for all new housing enquiries into the service Conduct initial assessments to identify homelessness risks and housing needs Provide early intervention and prevention advice to households at risk of homelessness Manage triage casework and coordinate responses to housing-related queries via phone and email Deliver verbal and written advice on a wide range of housing matters, including homelessness, tenancy issues, domestic abuse, and housing options Support residents in accessing services that help them secure or sustain accommodation Work closely with colleagues and external partners to provide effective customer support What You Will Need as a Housing Options Triage Officer Recent experience working in a similar Housing Options, Homelessness, or Triage role Strong interpersonal and communication skills with a non-judgemental approach Ability to investigate cases thoroughly and make informed decisions Good understanding of housing legislation and homelessness prevention practices Full UK driving licence and access to a vehicle What's on Offer Competitive hourly rate up to £30.00 per hour (Umbrella) Hybrid working arrangements following initial training period Opportunity to work within a supportive Local Authority team Immediate start available Potential contract extension opportunities If you are an experienced Housing professional looking for your next interim opportunity, please apply today or contact us for more information about this Housing Options Triage Officer role.

Salary: £35,809 to £41,593 per annum Location: Plymouth, St Budeaux Estate - hybrid working arrangement Hours: 36 hours per week. Contract Type: Permanent We're looking for a confident, customer focused Neighbourhood Response Officer to carry out neighbourhood management of properties in the North region. You'll assist centrally based teams by completing customer visits, viewing and sign-up appointments, and identifying and investigating tenancy breaches and reports of anti-social behaviour. Working collaboratively with other teams, external agencies and residents, you'll ensure that Clarion Neighbourhoods are clean and safe, identify improvements and investigate breaches of tenancy. We'll look to you develop and deliver neighbourhood plans and local offers as well as working with local resident groups to develop local community facilities, activities and events. You'll take ownership to ensure that the estates you manage are clean and tidy and free from health and safety risks by reporting fly tipping and monitoring the grounds maintenance. You'll be required to regularly travel across local regions to meet our residents, depending on the requirements of the business. If this sounds like an opportunity for you then take a look at the full role profile for more information here or please visit our website. Salaries are just the starting point. Here at Clarion we're dedicated to rewarding hard work and commitment, and providing benefits that support you and your lifestyle - dive in and find out more here or please visit our webiste for full information. Closing Date: Sunday 14th June 2026 at midnight Applicants must have the ability to travel across regions as required. This is a hybrid role with a base location at our office in Plymouth, St Budeaux Estate. Candidates will be expected to work primarily from the office, as well as travel across the local region as and when required. Flexible working options considered. This post is subject to Basic Criminal Record Check Clearance. At Clarion Housing Group, we support the responsible use of AI. Please visit our website to view your guide to using AI during your recruitment process. You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment.

Private Sector Housing Administrator - HMO Licensing Location: Surrey Working arrangements: Hybrid Contract: Initial 6-Month Contract Rate: 20.00 - 25.00 per hour About the Role A Surrey-based Local Authority is seeking an experienced Private Sector Housing Administrator to support the delivery of its property licensing and compliance functions. This role sits within the Private Sector Housing team and will focus heavily on HMO Licensing, ensuring applications, renewals and compliance processes are managed effectively and in line with current legislation. The successful candidate will play a key role in supporting the administration of licensing schemes, maintaining accurate records, and liaising with landlords, agents, residents and council departments. This is an excellent opportunity for an organised Administrator with experience in Private Sector Housing and HMO Licensing to join a busy and supportive team. Key Responsibilities Process and manage HMO Licensing applications, renewals and variations. Provide administrative support to the Private Sector Housing team. Gather, review and maintain licensing documentation including certificates, floor plans, tenancy information and supporting evidence. Liaise with landlords, managing agents and applicants regarding licensing requirements and outstanding information. Monitor application progress and ensure deadlines are met. Coordinate property inspections and maintain inspection records. Track licence conditions and ensure compliance actions are followed up appropriately. Maintain accurate databases, spreadsheets and electronic filing systems. Respond to enquiries relating to housing licensing schemes and property compliance. Assist with the implementation and administration of selective and additional licensing schemes where applicable. Support officers within the Private Sector Housing service with general administrative duties. Ensure all records are maintained in accordance with council policies and procedures. Essential Requirements Previous experience working as an Administrator within a Local Authority, housing organisation or regulatory environment. Experience dealing with HMO Licensing applications and housing compliance matters. Knowledge of relevant housing legislation and licensing frameworks. Experience working within a Private Sector Housing team or service. Strong organisational and record-keeping skills. Excellent written and verbal communication skills. Ability to manage competing priorities and work to strict deadlines. Confident liaising with external stakeholders and public sector organisations. Strong IT skills, including Microsoft Office applications and database systems. Desirable Requirements Experience supporting enforcement, licensing or environmental health functions. Knowledge of selective licensing and additional licensing schemes. Understanding of local government procedures and housing regulation. What's on Offer? Initial 6-month contract with potential for extension Valuable experience within a busy Private Sector Housing service Supportive team environment and flexible working arrangements For more information, give me a call on (phone number removed) or email (url removed)

MMP Consultancy are looking to recruit a Housing Officer to join a Local Authority based in East London. As a Housing Officer you will require to provide an excellent customer focused service for all tenants ensuring that the housing schemes and properties are well managed, and the environment is well maintained. Working proactively and closely with tenants to address environmental, property and tenancy issues ensuring tenancies are sustained. Duties: Maximising income collection and monitoring arrears, including signposting tenants to obtain relevant information and support in respect of housing and welfare benefits and debt management Ensure that notice of tenancy termination and properties are re-let in accordance with agreed timescales. Preparing property write ups for Choice Based Lettings and advising tenants/applicants on the clients lettings and allocations policy. Responsible for risk assessments for all general needs applicants and liaising with the borough for nominations. Day to day administration of the general needs lettings and allocations, general enquires including sign ups and six week follow ups Working with colleagues to provide advice and support to tenants in respect of low level anti-social behaviour within the general needs. Preparing tenancy sign-ups for general needs tenants. Undertake routine correspondence in respect of tenancy matters, including issuing standard letters in respect of rent arrears and breaches of tenancy conditions, occasionally undertaking visits to tenants and at all times maintaining accurate tenancy/applicant records. Participating in on-call rota. Health and Safety scheme inspections. Identifying and reporting on health and safety issues including damp and mould. Requirements: Working knowledge of housing legislation, including Choice Based Lettings, tenancy enforcement, debt recovery, welfare and other benefits and tenant involvement. Knowledge of lettings and allocations, rent collection and arrears management, repairs and maintenance, tenancy disputes and anti-social behaviour policies and procedures and their application. Understanding of the framework and regulatory context for social housing and local authority services and the legislative framework that underpins the delivery of housing services and tenancy management. Provide a customer focused service, responding proactively and positively, keeping customers informed and managing customers' expectations appropriately. Ability to mange situations in which customers are unhappy about the level or quality of service, to find solutions to problems in a timely manner.

Neighbourhood Officer South London 4 Days Per Week in the Office Temp to Perm Opprtunity An exciting opportunity has arisen for an experienced Neighbourhood Officer to join a well-regarded Housing Association in South London on an interim basis. This is a hands-on role suited to an experienced housing professional who is confident managing a varied neighbourhood patch and delivering a high-quality tenancy management service to residents. You will play a key role in supporting tenants, resolving complex housing issues and ensuring neighbourhood standards are maintained. Working closely with operational teams and residents alike, you will be responsible for managing a broad range of housing management duties including tenancy management, anti-social behaviour, income recovery, estate management and resident engagement. Key Responsibilities Managing a full tenancy management caseload across a designated patch Dealing with anti-social behaviour, neighbour disputes and tenancy breaches Supporting tenants with sustainment and welfare-related matters Managing rent arrears and income recovery processes Conducting estate inspections and ensuring communal areas are maintained Handling void inspections and supporting the lettings process Liaising with contractors, local authorities and external agencies Preparing legal documentation and attending court where required Promoting resident engagement and supporting tenant involvement initiatives About You To be considered, you will need: Extensive experience within social housing or neighbourhood management Strong knowledge of housing legislation and tenancy management Proven experience managing ASB and complex tenancy cases Experience handling rent arrears and income recovery Excellent communication and stakeholder management skills The ability to work independently whilst managing a busy and varied caseload Experience using housing management systems and Microsoft Office Additional Information South London based 4 days per week office-based Collaborative and supportive working environment Immediate start available Competitive hourly rate depending on experience If you are an experienced Neighbourhood Officer looking for your next interim opportunity and are comfortable working in a fast-paced housing environment, please apply with your updated CV.

Your new company We are currently working with a forward-thinking housing provider to recruit an experienced Housing Officer to join their team in Edinburgh.This is an excellent opportunity for a customer-focused housing professional to manage a varied caseload and deliver high-quality, person-centred housing management services across a diverse tenancy base. Your new role Manage a patch of tenancies, ensuring effective tenancy sustainment and support Deliver a high standard of customer service, acting as a key point of contact for tenants Respond to and resolve tenancy-related issues including anti-social behaviour and neighbour disputes Support vulnerable tenants, working in partnership with internal teams and external agencies Monitor rent accounts and take appropriate action to manage arrears Carry out property inspections and ensure homes meet required standards Maintain accurate records in line with compliance and regulatory requirements What you'll need to succeed Proven experience in a Housing Officer or similar role Strong understanding of tenancy management and housing legislation Excellent communication, negotiation, and problem-solving skills Ability to manage a busy and varied workload Customer-focused approach with a commitment to supporting tenants Full UK driving licence preferred What you'll get in return Competitive salary and benefits package Opportunity to work within a supportive and values-driven organisation Scope for professional development and progression What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

Our client, a large Housing Association, is seeking an experienced Lettings Officer to join their team on a temporary basis. This is an excellent opportunity for a housing professional with experience in social housing lettings and allocations to support the delivery of an efficient voids and lettings service. Key Responsibilities of a Lettings Officer: Manage the end-to-end lettings process for vacant properties. Advertise properties and allocate homes in line with housing policies and nomination agreements. Conduct applicant assessments and verify eligibility for housing. Liaise with local authorities, applicants, and internal teams to progress lettings. Arrange and conduct property viewings where required. Make offers of accommodation and complete tenancy sign-ups. Ensure void properties are re-let within target timescales. Maintain accurate records and update housing management systems. Monitor performance against lettings and void turnaround targets. Provide excellent customer service throughout the lettings process. Work closely with Housing Officers, Voids, Repairs, and Income teams to ensure a smooth customer journey. Essential Requirements Previous experience in a Lettings Officer, Allocations Officer, Housing Officer, or similar social housing role. Knowledge of housing allocations, lettings processes, and tenancy management. Experience working within a Housing Association or Local Authority environment. Strong organisational and communication skills. Ability to manage a busy workload and meet performance targets. Proficient in Microsoft Office and housing management systems. Full UK Driving License This is a hybrid role based in Leicester , offering an initial 3-month contract with the potential for extension. If this Lettings Officer role is of interest, please apply or contact (url removed)

Our client, a reputable Housing Association based in Coventry, is seeking an experienced ASB Officer to help create safer neighbourhoods and deliver an effective anti-social behaviour and community safety service across their housing stock. This is a varied role that combines anti-social behaviour case management with wider neighbourhood and tenancy-related responsibilities. You will work closely with residents, internal teams and external partners to resolve issues, support vulnerable customers and contribute to the creation of communities where people are proud to live. Key Responsibilities of an ASB Officer: Manage a caseload of anti-social behaviour, nuisance, neighbour dispute and tenancy breach cases from investigation through to resolution. Investigate complaints, gather evidence, conduct interviews and complete risk assessments. Take appropriate enforcement action, including legal remedies where necessary, to address serious or persistent anti-social behaviour. Liaise with solicitors, prepare legal documentation and attend court hearings where required. Work closely with residents, police, local authorities and partner agencies to resolve community safety concerns and achieve positive outcomes. Conduct home visits, estate inspections and tenancy-related investigations. Support vulnerable residents by working alongside tenancy sustainment and support services to help maintain successful tenancies where appropriate. Contribute to local neighbourhood plans and community safety initiatives. Work collaboratively with internal teams to identify and implement appropriate support measures for residents affected by anti-social behaviour. Maintain accurate case records and ensure cases are managed in line with organisational policies and service standards. Provide advice, guidance and support to residents affected by anti-social behaviour and neighbourhood issues. Essential Requirements: Previous experience managing anti-social behaviour cases within a Housing Association, Local Authority or social housing environment. Knowledge of anti-social behaviour legislation, tenancy enforcement and housing management practices. Experience preparing cases for legal action and working alongside legal representatives. Strong investigation, communication and conflict-resolution skills. Ability to manage a varied caseload independently and work effectively with partner agencies. Experience supporting customers and handling sensitive tenancy-related matters. Full UK driving licence and access to a vehicle, as regular travel across Coventry and surrounding areas is required. Desirable: CIH qualification or equivalent housing-related qualification. If this ASB Officer role is of interest, please apply or contact (url removed)

The Housing Officer will oversee the management of housing-related tasks, ensuring compliance with policies and providing excellent service to tenants. This temporary role in Littlehampton requires a professional with a strong understanding of the public sector and property management. Client Details This role is with a well-established public sector organisation that focuses on delivering housing and property services. The organisation operates within a supportive and structured environment, valuing efficiency and accountability. Description Manage tenant relations, addressing queries and resolving concerns effectively. Ensure properties comply with relevant housing regulations and policies. Oversee tenancy agreements, renewals, and terminations in alignment with guidelines. Conduct property inspections and ensure maintenance issues are addressed promptly. Collaborate with internal teams and external agencies to support tenants' needs. Maintain accurate records of all housing-related activities and interactions. Assist in developing and implementing housing strategies for the organisation. Provide advice and guidance on housing services to tenants and stakeholders. Profile A successful Housing Officer should have: A solid understanding of public sector housing policies and property management. Proven ability to handle tenant relations with professionalism and efficiency. Strong organisational and problem-solving skills. Experience managing compliance with housing legislation and regulations. Excellent communication skills for liaising with tenants and stakeholders. Competence in maintaining accurate records and documentation. Job Offer Hourly pay rate between 18 and 20, depending on experience. Temporary contract offering flexibility and valuable public sector experience. Located in Littlehampton, with opportunities to contribute to meaningful community housing projects. A supportive working environment fostering collaboration and professional growth. If you are passionate about property and housing in the public sector, we encourage you to apply for this Housing Officer role today

Stage 1 & 2 Complaints Officer Location: 2 days a week work from home Salary: 22.00 - 28.00phr umbrella dependent on experience Contract: Full-Time, 6 month initial contract Important Application Criteria Please note: We are only able to consider applications from candidates who have previous complaints experience within Social Housing, Local Government, Council Housing, Housing Associations, ALMOs, or the Housing Ombudsman Service. Applicants without relevant housing, council or Ombudsman complaints experience will unfortunately not be shortlisted for this position. About the Role I am seeking an experienced Stage 1 & 2 Complaints Officer to join a busy housing complaints team. This role will be responsible for managing formal complaints from initial investigation through to resolution, ensuring responses are clear, accurate, customer-focused and completed within required timescales. You will work closely with residents, contractors, repairs teams, housing officers, senior managers and external stakeholders to investigate complaints, identify service failures and support positive outcomes for customers. Key Responsibilities Manage Stage 1 and Stage 2 complaints in line with organisational policy and statutory timescales. Investigate complaints relating to housing, repairs, maintenance, disrepair, damp and mould, tenancy services and customer service. Draft high-quality complaint responses that are clear, professional and evidence-based. Liaise with internal departments, contractors and external partners to obtain information and resolve complaints. Identify service failures and recommend appropriate remedies, including compensation where required. Handle escalated complaints, Member Enquiries and Housing Ombudsman-related cases. Maintain accurate complaint records on CRM and housing management systems. Monitor complaint deadlines and ensure cases are progressed within agreed timescales. Support service improvement by identifying trends, recurring issues and lessons learned. Provide excellent customer service when dealing with residents, including vulnerable customers and complex cases. Essential Requirements Previous experience managing Stage 1 and Stage 2 complaints within a housing, council, local authority, ALMO, housing association or Ombudsman environment. Strong knowledge of housing complaints processes and complaint handling best practice. Experience investigating complex complaints and producing written responses. Excellent written and verbal communication skills. Ability to manage high-volume caseloads and meet strict deadlines. Experience liaising with residents, contractors, repairs teams and senior stakeholders. Strong attention to detail and accurate record keeping. Ability to remain calm and professional when dealing with challenging conversations. Desirable Experience Experience handling Housing Ombudsman cases. Knowledge of the Housing Ombudsman Complaint Handling Code. Experience with repairs, disrepair, damp and mould, planned works or housing maintenance complaints. Experience using systems such as Northgate, NEC Housing, Civica, Dynamics 365, OHMS or similar. Understanding of compensation, remedies and service failure assessment.

We are seeking an experienced Lettings Officer to provide short-term cover for a busy housing team based in Burton upon Trent. This is a full-time role requiring an immediate start, with the potential to extend for a longer contract. Key Responsibilities of a Lettings Officer: Carrying out viewings of vacant properties Completing tenancy sign-ups for new tenants Undertaking ready-to-let inspections prior to sign-up Reviewing ID documentation during sign-ups Scanning and saving sign-up documents to the CRM system Uploading new tenancy details onto the housing management system Providing ad hoc administrative support, including uploading data and meter readings Uploading CORE data Verifying notices of termination Requesting property adverts and reviewing match lists Conducting pre-tenancy assessments and affordability checks About You: Previous experience in a lettings or housing management role Strong knowledge of tenancy sign-ups and compliance processes Confident carrying out affordability assessments and pre-tenancy checks Competent using housing management/CRM systems Organised, detail-focused, and able to work at pace Full UK driving licence and access to own vehicle (essential) What this Lettings Officer role has to offer: Competitive hourly rate Hybrid working Immediat start 37 hours per week Initial short term cover If this Lettings Officer role is for you please apply or contact (url removed)

Neighbourhood Officer ? Coventry / Hybrid Working ? 12-Week Temporary Contract ? 23.59 per hour LTD ( 19.54 PAYE) We are currently recruiting for an experienced Neighbourhood Officer to join a busy and established housing team responsible for managing approximately 19,000 homes across Coventry and the surrounding areas. This is a varied frontline housing management role, offering the opportunity to make a real difference within local communities. Working across a designated patch, you will be responsible for delivering an effective tenancy and neighbourhood management service, ensuring customers receive a high standard of support while maintaining safe and sustainable communities. The role will be primarily based in Coventry, with occasional travel to Worcester and Birmingham to provide additional operational support when required. Key Responsibilities Managing tenancy and neighbourhood issues across an allocated patch. Delivering effective tenancy management services and conducting tenancy reviews. Investigating and resolving Anti-Social Behaviour (ASB) cases, ranging from low-level complaints through to complex multi-agency cases. Managing safeguarding concerns and dealing with sensitive customer situations appropriately. Carrying out regular estate and block inspections to maintain neighbourhood standards. Supporting the management of new-build properties and associated tenancy matters. Reviewing service charges and depreciation issues where required. Developing and maintaining strong working relationships with partner agencies and key stakeholders. Maintaining accurate records and ensuring compliance with policies and procedures. Requirements To be successful in this role, you will have: Previous experience within social housing, tenancy management, housing management, or a similar customer-facing environment. Experience managing Anti-Social Behaviour (ASB) and safeguarding cases. Strong communication, negotiation and interviewing skills, including the ability to handle sensitive and challenging situations. Excellent IT skills and experience using housing management systems. The ability to work independently and effectively manage a busy and demanding patch. A flexible approach to work, including occasional attendance at meetings outside of normal working hours. A proactive, resilient and customer-focused attitude. A full UK driving licence and access to a vehicle for business use. What's on Offer 12-week temporary assignment with immediate impact. Hybrid working arrangement. Competitive hourly rate of 23.59 LTD ( 19.54 PAYE). Opportunity to work within a high-performing housing team supporting thriving communities. Diverse and rewarding workload with significant customer engagement. This is an excellent opportunity for an experienced housing professional looking for a rewarding temporary contract where they can utilise their tenancy management expertise and make a positive contribution to local communities.

Large Housing Association seeks a Voids and Lettings Coordinator to elevate the standards in voids, allocations, and lettings processes across the entirety of their portfolio. Responsibilities: Oversee the voids, allocations, and lettings processes, ensuring strict adherence to legislative, regulatory, and contractual requirements. Respond promptly to lettings, allocations, and rehousing enquiries from customers, stakeholders, and colleagues, providing clear and transparent information. Collaborate with housing officers to arrange viewings, manage shortlists, and facilitate the overall letting process in a timely and compliant manner. Managing all lettings and transfers, by working collaboratively with customers and colleagues. Managing the allocations of homes in cases of priority/management transfers - ensuring cases are managed sensitively, in line with policy, and in collaboration with relevant internal and external stakeholders. Support the teams to complete tenancy changes (for example successions, assignments, discretionary tenancies, and mutual exchanges) ensuring best use of the homes. To respond to lettings, allocations and rehousing enquiries from customers, stakeholders, and colleagues, including MP/Councillor enquiries and questions or feedback about services. Minimise re-let times of available homes and work with others (e.g. renew) to review lets against urgent needs e.g. decants. Co-ordinate the completion of all required property processes and documents to allow efficient letting of the property, to include Gas Certificates, Electrical Performance Certificates, EPCs, post inspections, keys, offer letters, etc. Experience and skills: Experience across a range of housing functions such as lettings and allocations, housing options. Solid understanding of housing law and processes related to the allocation of social housing. Customer-focused approach, conducting functions in a sensitive, compliant, responsible, and transparent manner. Detail focused, with the ability to ensure strict compliance with general and scheme specific nomination agreements. Proven experience in delivering excellent customer service with strong interpersonal skills, adhering to best practices and achieving best value. Good working knowledge of appropriate housing, tenancy, property legislation, and industry best practices. £21.59 ph PAYE - £28.55 ph Umbrella

Housing & Compliance Officer Salary: £26,320 per annum (£31,155.54 per annum with 1x sleep in per week) Hours: 37.5hrs per week Mon-Fri 9-5 (Optional sleep-in shift per week) Contract: Temp to Perm Location: Bristol About the Role: We are looking for a proactive, organised, and compassionate Housing & Compliance Officer to join our team. You will play a key role in ensuring our properties are safe, compliant, well-managed, and provide a positive living environment for residents. Working closely with housing, maintenance, and care teams, you will deliver a high-quality housing management service, supporting tenants to sustain their tenancies while ensuring compliance with housing standards, health and safety requirements, and organisational policies. Key Responsibilities: Manage and maintain a portfolio of properties, ensuring homes are safe, suitable, and compliant with relevant legislation and health & safety standards. Carry out regular property inspections, including weekly checks, health and safety checks, and compliance monitoring. Support effective move-in and move-out processes, including sign-ups, occupancy agreements, property checks, and tenancy closures. Deliver a customer-focused housing management service, building positive relationships with residents and promoting engagement. Work alongside the Care Team to support tenancy sustainment, identifying barriers and ensuring appropriate support is in place. Manage tenancy-related issues including safeguarding concerns, anti-social behaviour, tenancy breaches, and resident queries. Monitor and manage rent and service charge accounts, taking appropriate action to reduce arrears and support residents to maintain payments. Develop and agree payment plans, undertake early intervention, and support enforcement processes where required. Assist residents with housing options, including mutual exchanges, private rented accommodation, and local authority housing pathways. Investigate and respond to reports of nuisance and anti-social behaviour, taking appropriate action to prevent escalation. Liaise with maintenance teams and contractors to ensure repairs, hazards, cleaning, and environmental issues are resolved promptly. Support the implementation and review of housing policies and procedures, including allocations, transfers, arrears, and ASB processes. Maintain accurate records, reports, and documentation in line with GDPR and organisational requirements. About You: You will be a resilient and compassionate housing professional with the ability to manage competing priorities in a busy environment. You will have excellent communication skills and be confident working with vulnerable residents, partner agencies, and internal teams. You will be: Organised, detail-focused, and able to manage your own workload effectively. Confident dealing with challenging situations while maintaining professionalism and empathy. Proactive, solution-focused, and committed to improving residents outcomes. Able to build positive relationships with residents and support them to achieve independence. Essential Skills & Experience Previous experience within housing management, tenancy sustainment, supported housing, or a similar role. Understanding of tenancy agreements, landlord responsibilities, and housing legislation. Experience managing rent arrears, tenancy issues, ASB, and safeguarding concerns. Knowledge of welfare benefits, including Housing Benefit and related support. Experience working with vulnerable adults and multi-agency partners. Strong administrative skills with excellent attention to detail. Good IT skills and experience maintaining accurate records. Full UK driving licence. Desirable Experience Experience working within supported housing or accommodation-based services. Knowledge of property compliance, inspections, and health & safety procedures. Experience working alongside social care, support teams, or statutory services. For more info, please contact Nathan Jackson on (phone number removed) or apply now.

Community Housing Officer - 4 months - Immediate start - £17.50 per hour - Blaenau Gwent Are you passionate about making communities safer and supporting people to feel secure in their homes? Yolk Recruitment Public Sector and Not-for-Profit are working with a Housing Association to appoint a Community Housing Officer, the role will utilise your customer service skills and stakeholder management ability. Key responsibilities Work with all partners, both internal and external to the organisation, to identify when tenants are struggling to sustain their tenancy and ensure the appropriate support is offered. A wellbeing plan for persons deemed at risk of being unable to sustain their tenancy will be undertaken and monitored. You will lead on identifying and project-managing neighbourhood improvements to agreed procedures, helping to maximise the level of tenant involvement. You will lead on identifying and project-managing neighbourhood improvements to agreed procedures, helping to maximise the level of tenant involvement. Undertake community inspections on a regular basis ensuring all areas such as gardens, open spaces and pathways are maintained in good order and are clean, and free of hazards taking the appropriate action to address issues identified. About you You'll have experience in housing and be knowledgeable about various elements of housing and you must have a people focused outlook and be confident when it comes to keyboard skills. You must be an excellent communicator, highly organised and in order to be considered for this role you MUST be able to drive. Benefits Monday to Friday with no weekends Hybrid Working £17.50 per hour 37 hour working week Due to location be able to drive If you think this one's for you: Please contact Richard Coombs at Yolk Recruitment for a confidential discussion and to access full job details: Please submit your up-to-date CV and please take into account you need housing experience Yolk Public Sector & Not-for-Profit team works with organisations across the UK to fulfil their recruitment needs and to achieve their D&I objectives. We recruit temporary, contract and permanent hires for 1 off specialist needs or for volume campaigns. We support our applicants to navigate the public sector recruitment processes and secure their dream jobs. Yolk Recruitment is an equal opportunities employer and embraces diversity in our workforce. We employ the best people for the job at hand and actively encourage applications from all qualified candidates, regardless of gender, age, race, religion, sexual orientation, disability, educational background, parental status, gender identity or any other protected characteristic. We champion and celebrate diversity at Yolk allowing our team to bring their whole selves to work.

Spencer Clarke Group are seeking a Housing Officer for a Local Authority Client in West London. In this role you will manage a patch of tenancies and estates, providing a proactive and customer-focused housing management service to residents. Duties: Manage a patch of tenancies, leases and licences, providing day-to-day housing management. Handle anti-social behaviour cases and support resolution with residents and partners. Carry out estate inspections, tenancy checks and ensure properties are well managed. Deliver a responsive, customer-focused service, resolving queries and neighbourhood issues. Qualifications and Experience: The successful candidate will have the following skills / experience: Experience in housing management, tenancy sustainment or a similar frontline service role. Experience dealing with customer enquiries and resolving issues in a timely and professional manner. Experience of managing a varied workload and prioritising competing demands. Experience working with residents, partners or stakeholders in a community-focused environment. What's on offer: Salary: 23+ph may negotiate higher for exceptional candidates, based on experience Contract type: 3-6 months minimum Hours: Monday to Friday, 36 hours per week How to apply: Once your CV is received, if you are successful, you will be contacted. Due to the extremely high number of applications, it may not be possible to contact every applicant. As such, if you are not contacted, please assume you have not been successful on this occasion. For any further questions, please contact Taylor Kirkham on (phone number removed). INDSCGTK

Resident Engagement Officer required for an initial contract until the end of March 2027, to lead on developing and delivering resident engagement . Working 37 hours a week, Monday - Friday, the salary will be 34,434 . Candidates applying for this role must have extremely confident communication skills, and passion to drive and deliver engagement with residents and the community. There is a possibility that the role may commence on a temporary basis prior to full on-boarding. Duties: Organise and coordinate resident engagement events and activities across general needs, sheltered and temporary accommodation housing stock Lead on developing initiatives to increase the participation of a wide range of tenants and leaseholders in all engagement events and activities , liaising with internal and external partners ensuring value for money Provide event support and advice to tenants and leaseholders , implementing a plan to ensure that 'hard-to-reach' groups are involved Encourage and support residents to take an active role in reducing the carbon footprint through sustainability projects Organise the production of promotional materials and publicity materials for resident engagement activities Benefits: 34,434 per annum Pension Experience required: Able to use lifts, climb up to 15 floors of stairs, and not afraid of heights Knowledge of housing maintenance, housing law, welfare benefits, tenancy management is beneficial Self-motivated, and pro-active Ability to organise a busy and varied workload, remain calm under pressure, and proactive in approach to tasks Please bear in mind that you may not hear from us straight away. Due to the high level of applications, we receive every day, we can only respond to applicants whose skills and qualifications are suitable for this position. If you would like to be considered for similar and future positions, or for a complete listing of all our current vacancies, please visit our website.

Resident Engagement Officer required for an initial contract until the end of March 2027, to lead on developing and delivering resident engagement . Working 37 hours a week, Monday - Friday, the salary will be 34,434 . Candidates applying for this role must have extremely confident communication skills, and passion to drive and deliver engagement with residents and the community. There is a possibility that the role may commence on a temporary basis prior to full on-boarding. Duties: Organise and coordinate resident engagement events and activities across general needs, sheltered and temporary accommodation housing stock Lead on developing initiatives to increase the participation of a wide range of tenants and leaseholders in all engagement events and activities , liaising with internal and external partners ensuring value for money Provide event support and advice to tenants and leaseholders , implementing a plan to ensure that 'hard-to-reach' groups are involved Encourage and support residents to take an active role in reducing the carbon footprint through sustainability projects Organise the production of promotional materials and publicity materials for resident engagement activities Benefits: 34,434 per annum Pension Experience required: Able to use lifts, climb up to 15 floors of stairs, and not afraid of heights Knowledge of housing maintenance, housing law, welfare benefits, tenancy management is beneficial Self-motivated, and pro-active Ability to organise a busy and varied workload, remain calm under pressure, and proactive in approach to tasks Please bear in mind that you may not hear from us straight away. Due to the high level of applications, we receive every day, we can only respond to applicants whose skills and qualifications are suitable for this position. If you would like to be considered for similar and future positions, or for a complete listing of all our current vacancies, please visit our website.

Lettings Officer Based in West London Temp on going 24.65per hour Umbrella To co-ordinate the process of letting all void properties from receipt of notification of tenancy termination to sign up of new tenancy. To maximise rental income by ensuring that targets for re-letting empty homes are met. Provide a proactive, professional service for voids and lettings. Aiming to be one step ahead of the process at all times, pre-empting queries with timely updates either through system records or direct communications. Principal Accountabilities and Responsibilities: To arrange a carry out all viewings and sign ups with customers. To provide an efficient administrative function, including compiling and logging data, and responding to customers' enquiries and complaints and assisting the Voids Team to deliver an excellent service across all areas. To deliver a customer focused letting service associated with letting a range of tenure types. Be the first point of contact for all queries that may arise within the team, ensuring information and responses are turned around in a timely manner and in accordance with procedures, standards and targets for performance and customer satisfaction. Manage all documentation and preparations required for viewings, sign ups and property receipt and handover. Provide a high level of customer service with emphasis on getting things right the first time, keeping promises and taking ownership for the customer. Aim to promote self-sufficiency in our services while offering support to those that need extra help.

Client Local Authority in Barking Job Title Housing Officer Pay Rate 22.54 an hour PAYE/ 29.42 an hour UMBRELLA Hours 35 Hours a week(Mon-Fri) Duration Initial 6 Month Contract Location HYBRID WORKING- 3 Days office based/site visits in Barking Description The Housing Officer is the custodian of the estates and neighbourhoods which they manage and should have influence over place shaping. They will foster better relationships with tenants, ensuring that tenancy agreements are upheld by both parties and provide an important first point of contact for tenants who require support. Patch sizes will be around 650. Specific Accountabilities of the Role Responsibility for the 'key to key' processes: from initial viewings to the collection and terminations of tenancies (including garages) to maximise income from rent and service charges. Work as part of a team of Housing Officers, supporting colleagues as necessary to achieve individual and shared objectives. Upholding and promoting the values of the Housing Team. Oversee viewings, sign-ups of new tenancies and take ownership for properties being let within the agreed timescales. Ensure tenancies are ended in a timely manner, and that prompt action is taken where it is believed a property has been abandoned. Ensure new tenants are aware of their roles and responsibilities during settling in visits and during their probationary period, to provide the best start to their tenancy Undertake tenancy audits, collecting and maintaining up to date information about our customers and using this as an opportunity to resolve any customer or property related issues Ensuring tenants are provided with the correct support to make their tenancy a success. This may include signposting to a specialist support service and/or linking in with health or social work service to address issues such as hoarding. Conducting property inspections in relation to the sale, letting and transfer of properties Provide an effective tenancy management service including dealing with issues of succession, change of name, changes in circumstances and breaches of tenancy conditions in accordance with legislation and Council policy Take tenancy action, where necessary, including the compilation of evidence and preparation of witness statements in a timely manner. This may also include attending Court to represent the Council To represent the Council to obtain injunctions where needed to facilitate access to properties to ensure compliance with regulatory conditions Providing tenants with information, advice, guidance and signposting to ensure that opportunities for income maximisation are taken Experience: Working knowledge of tenancy and leasehold law and their application. With an understanding of key local issues across the housing sector generally Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.