Ashberry Recruitment are looking for a Helpdesk Coordinator on a part-time basis, on a 6-month contract for our client based in Leeds. Hours Wednesday, Thursday, Friday 08 00 (30-minute break) The successful candidate will assist in managing and coordinating the reactive repair requirements for our clients properties. Key Responsibilities/Accountabilities To be the first point of contact for our clients, either via the Fix Flo Portal, phone, or email Log all reported Issues onto our in-house Fix Flo system Manage both reactive and planned works through to completion ensuring they are delivered with our set KPI s Liaise with contractors/suppliers and in-house handymen to ensure completion of all reported issues to a satisfactory and complaint standard Chase above where needed to ensure they meet our issued KPI s Work with finance team to ensure matchup between Issue References and PO s Assist to manage awarded project works from instruction to practical completion Ensuring complaints are escalated to the appropriate manager Assist in the preparation of monthly reports and statistics in line with housing association and landlord requirements First point of contact for third party vendors regarding operational issues Key Skills Excellent customer service skills Experience within a busy helpdesk/customer service/call centre environment Excellent Microsoft Office skills
Jun 12, 2026
Full time
Ashberry Recruitment are looking for a Helpdesk Coordinator on a part-time basis, on a 6-month contract for our client based in Leeds. Hours Wednesday, Thursday, Friday 08 00 (30-minute break) The successful candidate will assist in managing and coordinating the reactive repair requirements for our clients properties. Key Responsibilities/Accountabilities To be the first point of contact for our clients, either via the Fix Flo Portal, phone, or email Log all reported Issues onto our in-house Fix Flo system Manage both reactive and planned works through to completion ensuring they are delivered with our set KPI s Liaise with contractors/suppliers and in-house handymen to ensure completion of all reported issues to a satisfactory and complaint standard Chase above where needed to ensure they meet our issued KPI s Work with finance team to ensure matchup between Issue References and PO s Assist to manage awarded project works from instruction to practical completion Ensuring complaints are escalated to the appropriate manager Assist in the preparation of monthly reports and statistics in line with housing association and landlord requirements First point of contact for third party vendors regarding operational issues Key Skills Excellent customer service skills Experience within a busy helpdesk/customer service/call centre environment Excellent Microsoft Office skills
Workplace Coordinator - Manchester - Temporary (Immediate Start) Location: Manchester Hourly Pay Rate: 17.50 Per Hour Hours Of Work: Mon - Fri 8am - 5pm A leading FM company is seeking a professional and highly organised Workplace Coordinator to support the smooth day-to-day running of a corporate site in Manchester on a 3-4 Months Contract. This is a front-facing role focused on workplace experience, facilities coordination, client support, and operational administration. Key Responsibilities: Act as the main point of contact for workplace and facilities-related queries i.e.managing the FOH reception desk Coordinate meeting rooms, desk bookings, visitor management, and hospitality requests Support the Facilities Manager with daily operations and site compliance Raise and track reactive maintenance jobs through CAFM systems Liaise with contractors, cleaners, security, and building management teams Ensure office areas are maintained to a high standard at all times Manage office supplies, stationery, and workplace services Assist with health & safety checks, audits, and compliance records Deliver excellent customer service to staff, clients, and visitors Key Requirements: Previous experience in workplace coordination, facilities, front-of-house, or office management Strong administrative and organisational skills Excellent communication and customer service abilities Experience using Microsoft Office and FM/Helpdesk systems Professional presentation and ability to work in a corporate environment Able to manage multiple tasks and work independently If this role is of any interest then please do apply for the role below.
Jun 11, 2026
Contractor
Workplace Coordinator - Manchester - Temporary (Immediate Start) Location: Manchester Hourly Pay Rate: 17.50 Per Hour Hours Of Work: Mon - Fri 8am - 5pm A leading FM company is seeking a professional and highly organised Workplace Coordinator to support the smooth day-to-day running of a corporate site in Manchester on a 3-4 Months Contract. This is a front-facing role focused on workplace experience, facilities coordination, client support, and operational administration. Key Responsibilities: Act as the main point of contact for workplace and facilities-related queries i.e.managing the FOH reception desk Coordinate meeting rooms, desk bookings, visitor management, and hospitality requests Support the Facilities Manager with daily operations and site compliance Raise and track reactive maintenance jobs through CAFM systems Liaise with contractors, cleaners, security, and building management teams Ensure office areas are maintained to a high standard at all times Manage office supplies, stationery, and workplace services Assist with health & safety checks, audits, and compliance records Deliver excellent customer service to staff, clients, and visitors Key Requirements: Previous experience in workplace coordination, facilities, front-of-house, or office management Strong administrative and organisational skills Excellent communication and customer service abilities Experience using Microsoft Office and FM/Helpdesk systems Professional presentation and ability to work in a corporate environment Able to manage multiple tasks and work independently If this role is of any interest then please do apply for the role below.
Corporate Reception & Workplace Coordinator Leeds (City Centre) £28,500 per annum + bonus + premium benefits package 8:00 AM 5:30 PM, Monday to Friday About the Role Are you a high-energy hospitality or customer service professional looking to step into a dynamic corporate environment? A global leader in property services is seeking a charismatic Corporate Reception & Workplace Coordinator to be the premium face and voice of our Leeds office. This is not just a standard reception role. You will blend five-star guest hosting with essential office management, acting as the primary "go-to" person for workplace compliance, facilities coordination, and internal events. What You Will Do Five-Star Front of House: Deliver an exceptional welcome experience for all visitors, manage meeting room bookings, oversee hospitality setups, and coordinate courier/postal logistics. Workplace & Facilities Operations: Conduct daily floor walks to log maintenance issues, track helpdesk tickets to completion, and act as the core liaison for landlords and contractors regarding permits and access. Compliance & Audit Readiness: Quality-check operational paperwork, manage Health & Safety compliance, and ensure all office signage strictly adheres to brand standards. Event & Office Coordination: Order office stationery and consumables, set up meeting rooms, and coordinate monthly staff drinks and internal office events. Tech & Administrative Support: Conduct basic daily checks on desk and meeting room IT equipment, resolve minor tech issues, and manage team schedules to ensure uninterrupted reception coverage. What We Are Looking For Corporate Presentation: Proven experience in a high-profile corporate environment, premium hospitality, or luxury customer service role. Proactive Problem Solvers: A hands-on professional who shows initiative, excels at multitasking, and works effectively both independently and with contractors. Operational Eye: Great attention to detail with an understanding of (or keen interest in) Facilities Management (FM) and compliance processes. Tech Savvy: Confident using IT systems including Outlook, Excel, and Word, with the ability to troubleshoot basic workspace tech. What s in It for You? Competitive basic salary of £28,500. Annual performance-related bonus. Leading corporate benefits package. Unmatched career progression opportunities within a global property leader.
Jun 11, 2026
Full time
Corporate Reception & Workplace Coordinator Leeds (City Centre) £28,500 per annum + bonus + premium benefits package 8:00 AM 5:30 PM, Monday to Friday About the Role Are you a high-energy hospitality or customer service professional looking to step into a dynamic corporate environment? A global leader in property services is seeking a charismatic Corporate Reception & Workplace Coordinator to be the premium face and voice of our Leeds office. This is not just a standard reception role. You will blend five-star guest hosting with essential office management, acting as the primary "go-to" person for workplace compliance, facilities coordination, and internal events. What You Will Do Five-Star Front of House: Deliver an exceptional welcome experience for all visitors, manage meeting room bookings, oversee hospitality setups, and coordinate courier/postal logistics. Workplace & Facilities Operations: Conduct daily floor walks to log maintenance issues, track helpdesk tickets to completion, and act as the core liaison for landlords and contractors regarding permits and access. Compliance & Audit Readiness: Quality-check operational paperwork, manage Health & Safety compliance, and ensure all office signage strictly adheres to brand standards. Event & Office Coordination: Order office stationery and consumables, set up meeting rooms, and coordinate monthly staff drinks and internal office events. Tech & Administrative Support: Conduct basic daily checks on desk and meeting room IT equipment, resolve minor tech issues, and manage team schedules to ensure uninterrupted reception coverage. What We Are Looking For Corporate Presentation: Proven experience in a high-profile corporate environment, premium hospitality, or luxury customer service role. Proactive Problem Solvers: A hands-on professional who shows initiative, excels at multitasking, and works effectively both independently and with contractors. Operational Eye: Great attention to detail with an understanding of (or keen interest in) Facilities Management (FM) and compliance processes. Tech Savvy: Confident using IT systems including Outlook, Excel, and Word, with the ability to troubleshoot basic workspace tech. What s in It for You? Competitive basic salary of £28,500. Annual performance-related bonus. Leading corporate benefits package. Unmatched career progression opportunities within a global property leader.
Job Description: Facilities & Office Coordinator Location: Chancery Lane, London Working Pattern: 4 days per week (32 hours), with potential to increase to 5 days Hours: 9:00am - 5:00pm (flexible start/finish) Working Model: Office-based Contract: Minimum 12-month contract Pay Rate: 23-26 per hour Overview We are seeking a proactive and highly organised Workplace Coordinator to oversee the day-to-day operations of a busy London office. This role is central to delivering a seamless workplace experience, blending facilities management, employee engagement, and operational support. You will be the go-to person onsite, ensuring the office runs efficiently, remains welcoming, and supports employees effectively. Key Responsibilities Act as the first point of contact for employees, visitors, and vendors Manage and maintain vendor relationships and onsite services Oversee and respond to internal helpdesk tickets (e.g. Jira) Coordinate food programmes, onsite events, and team activities Handle mail, office supplies, and general logistics Track office attendance and occupancy metrics (workplace analytics) Manage facilities-related tasks and liaise with building management Ensure the office environment is clean, organised, and welcoming at all times Provide general administrative and ad hoc support as needed Contribute to a consistent workplace experience across global locations Support potential office moves or relocations Required Experience & Skills Proven experience in a workplace, office coordination, or facilities role Strong understanding of office operations and facilities management Experience delivering a high-quality workplace experience with a strong onsite presence Ability to manage vendors and oversee services effectively Experience coordinating events, food programmes, and employee engagement initiatives Comfortable using ticketing systems (e.g. Jira) or similar tools Knowledge of health & safety processes (desirable) Highly organised with strong attention to detail Proactive, self-sufficient, and able to identify and resolve issues independently Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Jun 11, 2026
Seasonal
Job Description: Facilities & Office Coordinator Location: Chancery Lane, London Working Pattern: 4 days per week (32 hours), with potential to increase to 5 days Hours: 9:00am - 5:00pm (flexible start/finish) Working Model: Office-based Contract: Minimum 12-month contract Pay Rate: 23-26 per hour Overview We are seeking a proactive and highly organised Workplace Coordinator to oversee the day-to-day operations of a busy London office. This role is central to delivering a seamless workplace experience, blending facilities management, employee engagement, and operational support. You will be the go-to person onsite, ensuring the office runs efficiently, remains welcoming, and supports employees effectively. Key Responsibilities Act as the first point of contact for employees, visitors, and vendors Manage and maintain vendor relationships and onsite services Oversee and respond to internal helpdesk tickets (e.g. Jira) Coordinate food programmes, onsite events, and team activities Handle mail, office supplies, and general logistics Track office attendance and occupancy metrics (workplace analytics) Manage facilities-related tasks and liaise with building management Ensure the office environment is clean, organised, and welcoming at all times Provide general administrative and ad hoc support as needed Contribute to a consistent workplace experience across global locations Support potential office moves or relocations Required Experience & Skills Proven experience in a workplace, office coordination, or facilities role Strong understanding of office operations and facilities management Experience delivering a high-quality workplace experience with a strong onsite presence Ability to manage vendors and oversee services effectively Experience coordinating events, food programmes, and employee engagement initiatives Comfortable using ticketing systems (e.g. Jira) or similar tools Knowledge of health & safety processes (desirable) Highly organised with strong attention to detail Proactive, self-sufficient, and able to identify and resolve issues independently Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Project Administrator - Leighton Buzzard Think Specialist Recruitment are delighted to be working exclusively with a growing and successful organisation in Leighton Buzzard to help recruit for Project Administrator to join their team in a vital new role within the business. The Project Administrator will be the central hub for all project activity that our client has on-going. You will ensure every project is planned, tracked and communicated effectively from initial order through to final installation. The successful candidate will be the first to know when a project is on track and the first to act when it is not. This role will be a great fit for someone with experience working in a Project Admin/Coordinator position, or someone with exposure to Scheduling engineers or managing construction projects. This position is a fully office based role in our clients new Leighton Buzzard location, on offer is a salary of 30k with the opportunity to work for a company with ambitious growth plans over the coming years. Duties Include: Initiate all new projects upon order confirmation, establishing clear timelines for production, purchasing and installation. Create and maintain detailed project plans across small orders to large orders. Coordinate with production and purchasing teams to ensure all are aligned to project requirements. Maintain an accurate, up-to-date project schedule visible to all relevant internal stakeholders. Track project status daily against agreed milestones across planning, production, procurement and installation phases. Identify deviations from plan at the earliest opportunity and assess impact on delivery commitments. Escalate critical issues promptly and coordinate corrective actions across departments to recover programme. Maintain a clear log of deviations, root causes and actions taken for continuous improvement purposes. Act as the primary internal contact for all project-related information, ensuring all departments are kept fully informed. Produce concise, professional project updates and reports tailored to the audience. Maintain strong working relationships with external project managers, responding professionally to queries and proactively managing expectations. Assist the sales team in preparing project quotations when required. Ensure quotes reflect realistic production and procurement timescales based on current workload and capacity. Maintain accurate project records and documentation across all active projects. Candidate requirements: Proven experience in a project coordination, project administration or operations coordination role. Strong organisational skills with the ability to manage multiple projects simultaneously at differing stages. Clear, confident communicator, with excellent written and verbal skills. Able to adapt communication style for internal teams and external clients. Proactive and detail-oriented; able to spot problems early and drive resolution without waiting to be asked. Proficient in Microsoft Office (Word, Excel, Outlook); comfortable working with project tracking tools or CRM/ERP systems. Able to work effectively under pressure and meet deadlines in a fast-paced manufacturing environment. Exposure to quotation preparation or sales support. Looking for the next step in your career? Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support.
Jun 11, 2026
Full time
Project Administrator - Leighton Buzzard Think Specialist Recruitment are delighted to be working exclusively with a growing and successful organisation in Leighton Buzzard to help recruit for Project Administrator to join their team in a vital new role within the business. The Project Administrator will be the central hub for all project activity that our client has on-going. You will ensure every project is planned, tracked and communicated effectively from initial order through to final installation. The successful candidate will be the first to know when a project is on track and the first to act when it is not. This role will be a great fit for someone with experience working in a Project Admin/Coordinator position, or someone with exposure to Scheduling engineers or managing construction projects. This position is a fully office based role in our clients new Leighton Buzzard location, on offer is a salary of 30k with the opportunity to work for a company with ambitious growth plans over the coming years. Duties Include: Initiate all new projects upon order confirmation, establishing clear timelines for production, purchasing and installation. Create and maintain detailed project plans across small orders to large orders. Coordinate with production and purchasing teams to ensure all are aligned to project requirements. Maintain an accurate, up-to-date project schedule visible to all relevant internal stakeholders. Track project status daily against agreed milestones across planning, production, procurement and installation phases. Identify deviations from plan at the earliest opportunity and assess impact on delivery commitments. Escalate critical issues promptly and coordinate corrective actions across departments to recover programme. Maintain a clear log of deviations, root causes and actions taken for continuous improvement purposes. Act as the primary internal contact for all project-related information, ensuring all departments are kept fully informed. Produce concise, professional project updates and reports tailored to the audience. Maintain strong working relationships with external project managers, responding professionally to queries and proactively managing expectations. Assist the sales team in preparing project quotations when required. Ensure quotes reflect realistic production and procurement timescales based on current workload and capacity. Maintain accurate project records and documentation across all active projects. Candidate requirements: Proven experience in a project coordination, project administration or operations coordination role. Strong organisational skills with the ability to manage multiple projects simultaneously at differing stages. Clear, confident communicator, with excellent written and verbal skills. Able to adapt communication style for internal teams and external clients. Proactive and detail-oriented; able to spot problems early and drive resolution without waiting to be asked. Proficient in Microsoft Office (Word, Excel, Outlook); comfortable working with project tracking tools or CRM/ERP systems. Able to work effectively under pressure and meet deadlines in a fast-paced manufacturing environment. Exposure to quotation preparation or sales support. Looking for the next step in your career? Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support.
Think Specialist Recruitment
Aston Clinton, Buckinghamshire
Event Co-Ordinator - Aston Clinton We are currently recruiting for a new permanent role within an events fulfilment team for a national and award-winning ecommerce business in Aston Clinton. The successful candidate will join the team as an Events Coordinator joining a busy and close-knit team that supports the coordination and delivery of events and client orders across the UK. In this position, no two days will look the same. Some days you'll be fully desk-based handling client orders, coordinating deliveries and updating systems, whereas on other days you may find yourself supporting operational teams or helping manage last-minute changes to ensure everything runs to plan. Because of this, we're looking for someone who has strong administration and coordination experience, excellent communication skills and someone who enjoys working in a fast-paced environment where priorities can shift quickly. In this role, you'd be working Monday to Friday, 9am to 5pm, with a hybrid split of 4 days in the office and 1 day working from home following probation. The role is paying upto 28,000 depending on experience, with the opportunity to grow longer term within a successful and expanding business. Duties Include: Handling day-to-day orders via the online ordering system Managing client calls and emails in a professional and timely manner Coordinating deliveries, collections, drivers and external crews where required Planning driver routes and job costings on a daily basis Maintaining and updating internal systems for stock control, equipment locations and inventory tracking Supporting with event coordination and ensuring all logistics are delivered smoothly Producing H&S reports, Risk Assessments and Method Statements Completing customer stock reports where required Ensuring all costs and reporting are completed accurately for the finance team within deadlines Supporting with general administration and wider business projects when needed Liaising closely with warehouse teams to ensure orders and events are fulfilled correctly Coordinating with suppliers, drivers and external contractors Candidate requirements: Due to the location of the offices, you'll need to be able to commute to Aston Clinton daily Previous administration or coordination experience is essential Any experience within events, logistics, scheduling or operations would be a huge bonus Strong customer service and communication skills are a must Someone highly organised who enjoys multitasking and problem solving A can-do attitude and willingness to get involved across different areas of the business Good IT skills including Microsoft Office, particularly Excel Looking for the next step in your career? Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support.
Jun 11, 2026
Full time
Event Co-Ordinator - Aston Clinton We are currently recruiting for a new permanent role within an events fulfilment team for a national and award-winning ecommerce business in Aston Clinton. The successful candidate will join the team as an Events Coordinator joining a busy and close-knit team that supports the coordination and delivery of events and client orders across the UK. In this position, no two days will look the same. Some days you'll be fully desk-based handling client orders, coordinating deliveries and updating systems, whereas on other days you may find yourself supporting operational teams or helping manage last-minute changes to ensure everything runs to plan. Because of this, we're looking for someone who has strong administration and coordination experience, excellent communication skills and someone who enjoys working in a fast-paced environment where priorities can shift quickly. In this role, you'd be working Monday to Friday, 9am to 5pm, with a hybrid split of 4 days in the office and 1 day working from home following probation. The role is paying upto 28,000 depending on experience, with the opportunity to grow longer term within a successful and expanding business. Duties Include: Handling day-to-day orders via the online ordering system Managing client calls and emails in a professional and timely manner Coordinating deliveries, collections, drivers and external crews where required Planning driver routes and job costings on a daily basis Maintaining and updating internal systems for stock control, equipment locations and inventory tracking Supporting with event coordination and ensuring all logistics are delivered smoothly Producing H&S reports, Risk Assessments and Method Statements Completing customer stock reports where required Ensuring all costs and reporting are completed accurately for the finance team within deadlines Supporting with general administration and wider business projects when needed Liaising closely with warehouse teams to ensure orders and events are fulfilled correctly Coordinating with suppliers, drivers and external contractors Candidate requirements: Due to the location of the offices, you'll need to be able to commute to Aston Clinton daily Previous administration or coordination experience is essential Any experience within events, logistics, scheduling or operations would be a huge bonus Strong customer service and communication skills are a must Someone highly organised who enjoys multitasking and problem solving A can-do attitude and willingness to get involved across different areas of the business Good IT skills including Microsoft Office, particularly Excel Looking for the next step in your career? Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support.
Helpdesk Coordinator Location: North Bristol (Hybrid) Hours: 08:30am - 5:00pm with a 45-minute lunch Pay rate: £13+ per hour Contract: Temporary ongoing (minimum 6-month commitment)We are seeking a proactive and solutions-focused Helpdesk Coordinator to support order processing and customer enquiries, particularly relating to PPE products. This role requires strong communication skills, attention to detail, and the ability to work across multiple systems in a fast-paced, multi-site environment. Key Responsibilities: Process customer orders accurately and in line with procedures Manage inbound and outbound customer calls relating to PPE products and general enquiries Act as a key point of contact between different sites to ensure smooth order flow and issue resolution Investigate and resolve customer issues including mis-shipments, credit requests, delivery queries, and proof of delivery requests Maintain and update order information across multiple systems and spreadsheets (Excel) Monitor order progress and proactively identify and resolve issues before escalation Escalate complex queries where required, ensuring timely resolution Ensure high levels of data accuracy and compliance with internal processes Support continuous improvement in customer service and order management processes Skills & Experience: Strong communication and customer service skills Highly organised, detail-focused, and solutions-driven approach Confident using Excel and multiple systems in a busy environment Ability to multitask and prioritise workload effectively Experience in a fast-paced customer service, logistics, or order management role (desirable) Parking onsite - genuine long-term contract on offer with opportunity to extend - please click apply for immediate consideration.
Jun 11, 2026
Seasonal
Helpdesk Coordinator Location: North Bristol (Hybrid) Hours: 08:30am - 5:00pm with a 45-minute lunch Pay rate: £13+ per hour Contract: Temporary ongoing (minimum 6-month commitment)We are seeking a proactive and solutions-focused Helpdesk Coordinator to support order processing and customer enquiries, particularly relating to PPE products. This role requires strong communication skills, attention to detail, and the ability to work across multiple systems in a fast-paced, multi-site environment. Key Responsibilities: Process customer orders accurately and in line with procedures Manage inbound and outbound customer calls relating to PPE products and general enquiries Act as a key point of contact between different sites to ensure smooth order flow and issue resolution Investigate and resolve customer issues including mis-shipments, credit requests, delivery queries, and proof of delivery requests Maintain and update order information across multiple systems and spreadsheets (Excel) Monitor order progress and proactively identify and resolve issues before escalation Escalate complex queries where required, ensuring timely resolution Ensure high levels of data accuracy and compliance with internal processes Support continuous improvement in customer service and order management processes Skills & Experience: Strong communication and customer service skills Highly organised, detail-focused, and solutions-driven approach Confident using Excel and multiple systems in a busy environment Ability to multitask and prioritise workload effectively Experience in a fast-paced customer service, logistics, or order management role (desirable) Parking onsite - genuine long-term contract on offer with opportunity to extend - please click apply for immediate consideration.
Company Profile CBRE's Global Workplace Solutions delivers end-to-end facilities management, engineering services, project management, and workplace support. Our teams combine technical expertise with a commitment to service excellence, innovation, and compliance. Through our engineering talent, digital tools, and focus on ESG and sustainability, CBRE helps clients reduce risk, drive performance, and enhance the workplace experience for their people. Job Title: Fleet Administrator & Helpdesk Coordinator CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Fleet Administrator & Helpdesk Coordinator to join the team located in Southampton . We are looking for a proactive and organised Helpdesk & Fleet Coordinator to join our team. This is a varied role combining facilities helpdesk coordination with fleet administration, supporting the smooth day-to-day operation of our contract, including financial processing. You'll act as a key point of contact for service requests while also ensuring our fleet remains compliant, well-maintained, and efficiently managed. Role Summary: Fleet Administration Maintain fleet records including servicing, MOTs, and compliance documentation Coordinate vehicle servicing, repairs, and inspections Liaise with suppliers and leasing providers Track mileage, fuel usage, and fleet performance Support driver compliance and documentation checks Assist with incident reporting and insurance processes Helpdesk Coordination: Manage incoming calls and emails, logging requests accurately in the CAFM system Allocate and track reactive maintenance jobs in line with SLAs Liaise with engineers, subcontractors, and internal teams to ensure timely completion of works Provide regular updates to stakeholders and maintain clear job records Monitor performance reports (e.g. SLA/due-to-breach) and take proactive action Support customer feedback and complaint resolution processes Experience Required: Experience in a helpdesk, facilities, or administrative role Strong organisational skills and ability to manage multiple tasks Confident communicator with a customer focused approach Good IT skills (Excel, Word, CAFM systems desirable) Fleet administration experience (desirable but not essential) High attention to detail and a proactive mindset
Jun 11, 2026
Full time
Company Profile CBRE's Global Workplace Solutions delivers end-to-end facilities management, engineering services, project management, and workplace support. Our teams combine technical expertise with a commitment to service excellence, innovation, and compliance. Through our engineering talent, digital tools, and focus on ESG and sustainability, CBRE helps clients reduce risk, drive performance, and enhance the workplace experience for their people. Job Title: Fleet Administrator & Helpdesk Coordinator CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Fleet Administrator & Helpdesk Coordinator to join the team located in Southampton . We are looking for a proactive and organised Helpdesk & Fleet Coordinator to join our team. This is a varied role combining facilities helpdesk coordination with fleet administration, supporting the smooth day-to-day operation of our contract, including financial processing. You'll act as a key point of contact for service requests while also ensuring our fleet remains compliant, well-maintained, and efficiently managed. Role Summary: Fleet Administration Maintain fleet records including servicing, MOTs, and compliance documentation Coordinate vehicle servicing, repairs, and inspections Liaise with suppliers and leasing providers Track mileage, fuel usage, and fleet performance Support driver compliance and documentation checks Assist with incident reporting and insurance processes Helpdesk Coordination: Manage incoming calls and emails, logging requests accurately in the CAFM system Allocate and track reactive maintenance jobs in line with SLAs Liaise with engineers, subcontractors, and internal teams to ensure timely completion of works Provide regular updates to stakeholders and maintain clear job records Monitor performance reports (e.g. SLA/due-to-breach) and take proactive action Support customer feedback and complaint resolution processes Experience Required: Experience in a helpdesk, facilities, or administrative role Strong organisational skills and ability to manage multiple tasks Confident communicator with a customer focused approach Good IT skills (Excel, Word, CAFM systems desirable) Fleet administration experience (desirable but not essential) High attention to detail and a proactive mindset
Helpdesk Coordinator About the Company Join a fast-growing, well-established contractor specialising in drainage, plumbing, and property maintenance across the UK. The business is known for doing things properly - reliable service, strong teamwork, and a commitment to supporting both clients and engineers.You'll be part of a close-knit operations team where your work directly keeps engineers moving, clients informed, and the whole operation running smoothly. About the Role This is a hands-on coordination role at the heart of a busy engineering and maintenance environment. You'll be supporting field engineers, managing job bookings, ordering parts, updating clients, and keeping everything running on schedule. This is not an IT helpdesk role. It's ideal for someone who thrives on organisation, pace, and problem-solving. What You'll Be Doing Job Booking & Progression - Book, rebook, and progress reactive and planned maintenance jobs Job Updates - Add notes, completions, and details for drainage and plumbing works Invoicing Approval - Approve completed jobs for invoicing Engineer Scheduling & Coordination Daily Scheduling - Plan engineers' workloads and manage diaries Progress Monitoring - Adjust schedules as jobs change Engineer Liaison - Coordinate access, parts, and site attendance Invoicing & Client Liaison Raise Invoices once work is completed Chase Quotes and approvals Client Communication with property managers and clients Parts Ordering & Tracking Order Materials from approved suppliers Track Deliveries and update the team Prepare Engineers with correct parts before site visits Systems & Admin Use BigChange or similar job-management software Maintain accurate records and reports Support management with updates and admin tasks Out-of-Hours Support One evening per week handling urgent maintenance bookings What We're Looking For Property Maintenance Experience or repairs coordination background Helpdesk or Scheduling Experience (non-IT) Comfortable in a fast-paced maintenance environment Strong organisation and attention to detail Confident communicator with engineers, suppliers, and clients Proactive, reliable, and able to work independently Not suitable for IT support backgrounds unless you have property maintenance or engineering coordination experience. Why Join Us? You'll be joining a company that values reliability, teamwork, and professional growth. They promote from within, support development, and give early joiners real opportunities to grow with the business.You'll work in a supportive operations team where your contribution genuinely matters every day. Benefits Company pension Stable, full-time permanent role Opportunities to grow with the business Requirements A-Level or equivalent 2 years' helpdesk experience 2 years' office experience Full UK Driving Licence
Jun 11, 2026
Full time
Helpdesk Coordinator About the Company Join a fast-growing, well-established contractor specialising in drainage, plumbing, and property maintenance across the UK. The business is known for doing things properly - reliable service, strong teamwork, and a commitment to supporting both clients and engineers.You'll be part of a close-knit operations team where your work directly keeps engineers moving, clients informed, and the whole operation running smoothly. About the Role This is a hands-on coordination role at the heart of a busy engineering and maintenance environment. You'll be supporting field engineers, managing job bookings, ordering parts, updating clients, and keeping everything running on schedule. This is not an IT helpdesk role. It's ideal for someone who thrives on organisation, pace, and problem-solving. What You'll Be Doing Job Booking & Progression - Book, rebook, and progress reactive and planned maintenance jobs Job Updates - Add notes, completions, and details for drainage and plumbing works Invoicing Approval - Approve completed jobs for invoicing Engineer Scheduling & Coordination Daily Scheduling - Plan engineers' workloads and manage diaries Progress Monitoring - Adjust schedules as jobs change Engineer Liaison - Coordinate access, parts, and site attendance Invoicing & Client Liaison Raise Invoices once work is completed Chase Quotes and approvals Client Communication with property managers and clients Parts Ordering & Tracking Order Materials from approved suppliers Track Deliveries and update the team Prepare Engineers with correct parts before site visits Systems & Admin Use BigChange or similar job-management software Maintain accurate records and reports Support management with updates and admin tasks Out-of-Hours Support One evening per week handling urgent maintenance bookings What We're Looking For Property Maintenance Experience or repairs coordination background Helpdesk or Scheduling Experience (non-IT) Comfortable in a fast-paced maintenance environment Strong organisation and attention to detail Confident communicator with engineers, suppliers, and clients Proactive, reliable, and able to work independently Not suitable for IT support backgrounds unless you have property maintenance or engineering coordination experience. Why Join Us? You'll be joining a company that values reliability, teamwork, and professional growth. They promote from within, support development, and give early joiners real opportunities to grow with the business.You'll work in a supportive operations team where your contribution genuinely matters every day. Benefits Company pension Stable, full-time permanent role Opportunities to grow with the business Requirements A-Level or equivalent 2 years' helpdesk experience 2 years' office experience Full UK Driving Licence
Morgan Hunt is recruiting for Estates Coordinator to work with a FE College based in West Midlands on a temporary basis. The details of the job are below: Estates Coordinator Vacancy Hours: 37 hours - Mon to Fri - between 8am to 5pmPay Rate: £20ph to £25ph LtdLocation: West MidlandsDuration: 6 weeks on going contract Enhanced DBS Certificate required or would be prepared to undertake DBS Job Description: Full time 5 days per week onsite Support with Help Desk job requests (processing, logging, reviewing data, following up on progress)Support with PPM information (planned, preventative maintenance) - assisting with PPM Contracts & contractors delivering workAssisting with contractor communication/arranging general works visitsAssisting with reviewing estates information and updating essential recordsAssisting with saving and updating various files in Estates online sharepointAssisting with general communication and estates service support to college stakeholdersThere is no line management responsibility linked to the role. Candidate Requirements Must be familiar with estates environment, ideally in education but happy to consider people with considerable estates specific experience from other sectors. Must be IT literate, able to use range of systems confidently (office 365, helpdesk, Teams, online systems) Ability to work proactively in fast paced, reactive team environment Able to pick up lots of information quickly Able to work confidently with external contractors and internal stakeholders Customer service skills Morgan Hunt is a multi-award-winning recruitment Business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to temporary vacancies. Morgan Hunt is an equal opportunities employer, job suitability are assessed on merit in accordance with their skills, qualifications and abilities to perform the relevant duties required in a particular role.
Jun 11, 2026
Seasonal
Morgan Hunt is recruiting for Estates Coordinator to work with a FE College based in West Midlands on a temporary basis. The details of the job are below: Estates Coordinator Vacancy Hours: 37 hours - Mon to Fri - between 8am to 5pmPay Rate: £20ph to £25ph LtdLocation: West MidlandsDuration: 6 weeks on going contract Enhanced DBS Certificate required or would be prepared to undertake DBS Job Description: Full time 5 days per week onsite Support with Help Desk job requests (processing, logging, reviewing data, following up on progress)Support with PPM information (planned, preventative maintenance) - assisting with PPM Contracts & contractors delivering workAssisting with contractor communication/arranging general works visitsAssisting with reviewing estates information and updating essential recordsAssisting with saving and updating various files in Estates online sharepointAssisting with general communication and estates service support to college stakeholdersThere is no line management responsibility linked to the role. Candidate Requirements Must be familiar with estates environment, ideally in education but happy to consider people with considerable estates specific experience from other sectors. Must be IT literate, able to use range of systems confidently (office 365, helpdesk, Teams, online systems) Ability to work proactively in fast paced, reactive team environment Able to pick up lots of information quickly Able to work confidently with external contractors and internal stakeholders Customer service skills Morgan Hunt is a multi-award-winning recruitment Business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to temporary vacancies. Morgan Hunt is an equal opportunities employer, job suitability are assessed on merit in accordance with their skills, qualifications and abilities to perform the relevant duties required in a particular role.
We are looking for an organized and proactive Helpdesk Coordinator to join our clients team. In this role, you will be the main point of contact for a portfolio of customer accounts. Working alongside our Helpdesk Supervisor, you will handle daily administrative tasks, track inventory, and ensure our service contracts run smoothly. Key Responsibilities Customer Support: Manage a dedicated portfolio of client accounts and deliver excellent customer service. Daily Operations: Complete daily tasks and administrative duties to meet team goals and KPIs. Inventory Tracking: Monitor stock and inventory levels according to contract requirements. Compliance & Quality: Follow standard processes to keep our operations organized, compliant, and efficient. Problem Solving: Assist with handling customer complaints and identifying ways to improve our processes. What We Are Looking For Previous experience in a helpdesk, customer service, or admin role. Strong communication skills and a professional phone/email manner. Excellent time-management skills to handle a busy 08:30 to 17:00 shift. A reliable team player who enjoys problem-solving.
Jun 10, 2026
Contractor
We are looking for an organized and proactive Helpdesk Coordinator to join our clients team. In this role, you will be the main point of contact for a portfolio of customer accounts. Working alongside our Helpdesk Supervisor, you will handle daily administrative tasks, track inventory, and ensure our service contracts run smoothly. Key Responsibilities Customer Support: Manage a dedicated portfolio of client accounts and deliver excellent customer service. Daily Operations: Complete daily tasks and administrative duties to meet team goals and KPIs. Inventory Tracking: Monitor stock and inventory levels according to contract requirements. Compliance & Quality: Follow standard processes to keep our operations organized, compliant, and efficient. Problem Solving: Assist with handling customer complaints and identifying ways to improve our processes. What We Are Looking For Previous experience in a helpdesk, customer service, or admin role. Strong communication skills and a professional phone/email manner. Excellent time-management skills to handle a busy 08:30 to 17:00 shift. A reliable team player who enjoys problem-solving.
Andy File Associates Limited are working as a recruitment business on behalf of our client with regards this permanent position. Our Facilities Management client is looking for a Business Support Administrator to join them at their Head office in Sheffield. The ideal candidate will have a Helpdesk background and should have experience working in Office Administration including costing and invoicing alongside good IT skills. Any previous experience working within a facilities management or construction environment would be beneficial. Working Hours: 9.00am - 5,00pm Monday to Friday Reporting to FM Business Support Manager Job Description Use a variety of software packages, such as Microsoft Word, Outlook, PowerPoint, Excel, etc., to produce correspondence and documents and to maintain presentations, records, spreadsheets and databases. Produce Quotes, Purchase Orders and Invoices. Support accounts with inputting supplier invoices. Collate, produce and distribute reports from results generated by Subcontractors and send them out to clients. Experience of using a CAFM system such as Job logic, Maximo, Easybuild or similar. Scheduling and keeping up to date the PPM, periodic and inspection records. Dispatching certificates and new O&M style booklets for stores and FM service users. Keeping site addresses and details up to date as they change. Arrange travel and accommodation for staff or customers and other external contacts. Receive incoming calls from Clients and log/raise work orders in CAFM system. Deploy jobs to Technicians via the phone and CAFM system. Update CAFM system with subcontractor work details to ensure the system reflects all works carried out. Process Timesheets by updating CAFM system to ensure Technicians times are correctly allocated to individual jobs. Liaise with staff in other departments and with external contacts. Order and maintaining stationery and equipment. Sort and distribute incoming post and organising and sending outgoing post. Organise and store paperwork, documents and computer-based information. photocopying and printing various documents, sometimes on behalf of other colleagues. Prepare documentation for internal process as per ISO Standards. Liaise with our Health and Safety Forum and Human Resources Coordinator to engage with Learning and Development as necessary. Any other duties which are required by the business and within the scope of the role Personal Specification A background in Facilities Management or Construction desirable but not essential. Qualifications or Business skills/experience that relate to the position. Experience in costing and invoicing. Excellent Level of IT Literacy. Some experience using Business Software such as Joblogic, accounting software, Coins etc. Ability to use own initiative, working accurately with policies and procedures Prioritise workload and meet deadlines with attention to detail Written and Verbal communication skills Key Performance Indicators Technical skills and application- Demonstrates knowledge and application of the skills required for this position. This includes knowledge and understanding of appropriate equipment, legislation, policies and procedures. Continuous quality improvement- Commitment to ensuring quality services are delivered to both internal and external clients through continuous improvement activities Customer service- Excellent communication and interpersonal skills including demonstrated experience in liaising with a wide range of internal and external clients. Benefits Holiday Entitlement 33 days, including Bank Holidays pro-rata. All employees are eligible for a long service accrual of 1 day per 5 years of service, up to a maximum of 5 days. Bupa Private Healthcare and Cash Plan; available upon successful completion of your probation period, you will have the choice to be opted into their company healthcare scheme. Zurich Life Insurance Cover. Training- you will receive ongoing core competency training in your respective field of work.
Jun 10, 2026
Full time
Andy File Associates Limited are working as a recruitment business on behalf of our client with regards this permanent position. Our Facilities Management client is looking for a Business Support Administrator to join them at their Head office in Sheffield. The ideal candidate will have a Helpdesk background and should have experience working in Office Administration including costing and invoicing alongside good IT skills. Any previous experience working within a facilities management or construction environment would be beneficial. Working Hours: 9.00am - 5,00pm Monday to Friday Reporting to FM Business Support Manager Job Description Use a variety of software packages, such as Microsoft Word, Outlook, PowerPoint, Excel, etc., to produce correspondence and documents and to maintain presentations, records, spreadsheets and databases. Produce Quotes, Purchase Orders and Invoices. Support accounts with inputting supplier invoices. Collate, produce and distribute reports from results generated by Subcontractors and send them out to clients. Experience of using a CAFM system such as Job logic, Maximo, Easybuild or similar. Scheduling and keeping up to date the PPM, periodic and inspection records. Dispatching certificates and new O&M style booklets for stores and FM service users. Keeping site addresses and details up to date as they change. Arrange travel and accommodation for staff or customers and other external contacts. Receive incoming calls from Clients and log/raise work orders in CAFM system. Deploy jobs to Technicians via the phone and CAFM system. Update CAFM system with subcontractor work details to ensure the system reflects all works carried out. Process Timesheets by updating CAFM system to ensure Technicians times are correctly allocated to individual jobs. Liaise with staff in other departments and with external contacts. Order and maintaining stationery and equipment. Sort and distribute incoming post and organising and sending outgoing post. Organise and store paperwork, documents and computer-based information. photocopying and printing various documents, sometimes on behalf of other colleagues. Prepare documentation for internal process as per ISO Standards. Liaise with our Health and Safety Forum and Human Resources Coordinator to engage with Learning and Development as necessary. Any other duties which are required by the business and within the scope of the role Personal Specification A background in Facilities Management or Construction desirable but not essential. Qualifications or Business skills/experience that relate to the position. Experience in costing and invoicing. Excellent Level of IT Literacy. Some experience using Business Software such as Joblogic, accounting software, Coins etc. Ability to use own initiative, working accurately with policies and procedures Prioritise workload and meet deadlines with attention to detail Written and Verbal communication skills Key Performance Indicators Technical skills and application- Demonstrates knowledge and application of the skills required for this position. This includes knowledge and understanding of appropriate equipment, legislation, policies and procedures. Continuous quality improvement- Commitment to ensuring quality services are delivered to both internal and external clients through continuous improvement activities Customer service- Excellent communication and interpersonal skills including demonstrated experience in liaising with a wide range of internal and external clients. Benefits Holiday Entitlement 33 days, including Bank Holidays pro-rata. All employees are eligible for a long service accrual of 1 day per 5 years of service, up to a maximum of 5 days. Bupa Private Healthcare and Cash Plan; available upon successful completion of your probation period, you will have the choice to be opted into their company healthcare scheme. Zurich Life Insurance Cover. Training- you will receive ongoing core competency training in your respective field of work.
Your new company We are working with a reputable organisation seeking to appoint a Customer Experience - Support Representative to join their growing team. This role plays a key part in delivering a high-quality customer journey, acting as a central point of contact and ensuring efficient coordination across service operations.The position offers the opportunity to work within a fast-paced environment, supporting both customers and internal teams to ensure seamless service delivery. Your new role As a Customer Services Cooridnator your role will involve Customer Engagement & Case Management. Act as the primary point of contact for customers across all stages of the service lifecycle. Understand customer needs and manage requirements throughout each stage. Take ownership of case management, ensuring queries are resolved efficiently. Build and maintain strong, long-term customer relationships. Coordinate service visits, including scheduling activities alongside field service teams. Manage service quotations, contracts, and order processing. Allocate and track job numbers, ensuring accurate records and completion updates. Process purchase requisitions and manage order workflows. Support invoicing processes and ensure accurate financial handling. Maintain stock and inventory levels for field-based engineers. Manage parts quotations and secure purchase orders post-service delivery. Support helpdesk operations including call handling and service coordination. Ensure efficient allocation and tracking of service activities. Escalate customer issues or complaints where necessary. Maintain accurate customer records and support account setup processes. Ensure adherence to internal quality management systems and procedures. Collaborate across departments to improve service delivery and customer experience. Contribute to KPI tracking and performance targets. What you'll need to succeed Proven experience in a customer-facing or customer support role. Ability to work effectively in a fast-paced, evolving environment. Strong verbal and written communication skills. Proficiency in Microsoft Office applications. Experience coordinating schedules, operations, or service delivery. Experience scheduling field-based service engineers. Familiarity with ERP or business systems (e.g., Sage or similar). What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Jun 09, 2026
Full time
Your new company We are working with a reputable organisation seeking to appoint a Customer Experience - Support Representative to join their growing team. This role plays a key part in delivering a high-quality customer journey, acting as a central point of contact and ensuring efficient coordination across service operations.The position offers the opportunity to work within a fast-paced environment, supporting both customers and internal teams to ensure seamless service delivery. Your new role As a Customer Services Cooridnator your role will involve Customer Engagement & Case Management. Act as the primary point of contact for customers across all stages of the service lifecycle. Understand customer needs and manage requirements throughout each stage. Take ownership of case management, ensuring queries are resolved efficiently. Build and maintain strong, long-term customer relationships. Coordinate service visits, including scheduling activities alongside field service teams. Manage service quotations, contracts, and order processing. Allocate and track job numbers, ensuring accurate records and completion updates. Process purchase requisitions and manage order workflows. Support invoicing processes and ensure accurate financial handling. Maintain stock and inventory levels for field-based engineers. Manage parts quotations and secure purchase orders post-service delivery. Support helpdesk operations including call handling and service coordination. Ensure efficient allocation and tracking of service activities. Escalate customer issues or complaints where necessary. Maintain accurate customer records and support account setup processes. Ensure adherence to internal quality management systems and procedures. Collaborate across departments to improve service delivery and customer experience. Contribute to KPI tracking and performance targets. What you'll need to succeed Proven experience in a customer-facing or customer support role. Ability to work effectively in a fast-paced, evolving environment. Strong verbal and written communication skills. Proficiency in Microsoft Office applications. Experience coordinating schedules, operations, or service delivery. Experience scheduling field-based service engineers. Familiarity with ERP or business systems (e.g., Sage or similar). What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Catch 22 are working with a growing Facilities Management service provider delivering hard and soft FM solutions across a diverse client base. Due to continued growth, they are seeking an FM Commercial Coordinator with proven experience working on the service provider side, supporting the commercial delivery of maintenance and remedial works. This role is suited to candidates who have worked within an FM service provider or contractor environment. You must have hands-on experience managing the commercial lifecycle of FM jobs, including quoting, costing, and delivery. The Role You will act as the commercial link between clients, engineers, and subcontractors, taking ownership of jobs from initial enquiry through to completion and invoicing. This role combines operations coordination with commercial accountability, ensuring works are delivered on time, within SLA, and at the right margin. Key Responsibilities Commercial Ownership (Core Focus) Prepare and issue quotes for reactive and remedial works Cost labour, materials, and subcontractor inputs Manage job profitability and margin control Raise purchase orders and track spend vs quoted value Own jobs commercially from quote delivery completion invoicing Subcontractor & Supplier Management Source and engage subcontractors for works delivery Negotiate rates and manage supplier performance Coordinate materials and resource requirements Operations & Job Management Manage jobs end-to-end via CAFM/helpdesk systems Allocate works to engineers and subcontractors Monitor progress against SLAs and resolve issues proactively Client & Stakeholder Management Provide updates on job status, costs, and timelines Handle escalations and queries professionally Ensure high levels of service delivery and client satisfaction Reporting & Systems Maintain accurate job costing and CAFM records Report on SLA/KPI performance and commercial outcomes Support continuous improvement of processes and systems About You We are specifically looking for candidates who demonstrate: Experience working within an FM service provider/contractor environment Proven track record of: Estimating or quoting FM works (reactive/remedial) Costing jobs (labour, materials, subcontractors) Managing job profitability or margins Owning jobs end-to-end commercially Experience using CAFM systems Strong understanding of hard FM / building services works Likely Background You may currently be working as: FM Commercial Coordinator FM Helpdesk (with quoting/costing responsibility) FM Estimator / Remedials Estimator Service Coordinator (commercially focused) Commercial Assistant within an FM contractor What's on Offer £35,000 - £40,000 salary Hybrid working Clear progression within a scaling FM business Opportunity to move into a more senior commercial or contract support role Why Apply? This is a genuine opportunity to move into a role where you are not just coordinating but owning the commercial performance of FM works, with real visibility and progression in a growing business.
Jun 09, 2026
Full time
Catch 22 are working with a growing Facilities Management service provider delivering hard and soft FM solutions across a diverse client base. Due to continued growth, they are seeking an FM Commercial Coordinator with proven experience working on the service provider side, supporting the commercial delivery of maintenance and remedial works. This role is suited to candidates who have worked within an FM service provider or contractor environment. You must have hands-on experience managing the commercial lifecycle of FM jobs, including quoting, costing, and delivery. The Role You will act as the commercial link between clients, engineers, and subcontractors, taking ownership of jobs from initial enquiry through to completion and invoicing. This role combines operations coordination with commercial accountability, ensuring works are delivered on time, within SLA, and at the right margin. Key Responsibilities Commercial Ownership (Core Focus) Prepare and issue quotes for reactive and remedial works Cost labour, materials, and subcontractor inputs Manage job profitability and margin control Raise purchase orders and track spend vs quoted value Own jobs commercially from quote delivery completion invoicing Subcontractor & Supplier Management Source and engage subcontractors for works delivery Negotiate rates and manage supplier performance Coordinate materials and resource requirements Operations & Job Management Manage jobs end-to-end via CAFM/helpdesk systems Allocate works to engineers and subcontractors Monitor progress against SLAs and resolve issues proactively Client & Stakeholder Management Provide updates on job status, costs, and timelines Handle escalations and queries professionally Ensure high levels of service delivery and client satisfaction Reporting & Systems Maintain accurate job costing and CAFM records Report on SLA/KPI performance and commercial outcomes Support continuous improvement of processes and systems About You We are specifically looking for candidates who demonstrate: Experience working within an FM service provider/contractor environment Proven track record of: Estimating or quoting FM works (reactive/remedial) Costing jobs (labour, materials, subcontractors) Managing job profitability or margins Owning jobs end-to-end commercially Experience using CAFM systems Strong understanding of hard FM / building services works Likely Background You may currently be working as: FM Commercial Coordinator FM Helpdesk (with quoting/costing responsibility) FM Estimator / Remedials Estimator Service Coordinator (commercially focused) Commercial Assistant within an FM contractor What's on Offer £35,000 - £40,000 salary Hybrid working Clear progression within a scaling FM business Opportunity to move into a more senior commercial or contract support role Why Apply? This is a genuine opportunity to move into a role where you are not just coordinating but owning the commercial performance of FM works, with real visibility and progression in a growing business.
Job Title: Workplace Coordinator Location: Central London Salary : £33,600 plus Corporate benefits Are you the ultimate go-to person? Our client believe the workplace should be inspiring, seamless, and safe. They are seeking a high-energy Facilities Coordinator to champion their internal office culture. If you love building relationships, solving problems on the fly, and making people smile every day, this is the stage for you. Your Day-to-Day Impact The Ultimate Host: Give new hires a flawless first-day experience by leading building orientations and facility introductions. The Office Guardian: Run daily walkarounds to ensure brand signage, artwork, and desk environments look immaculate and compliant. The Connector: Act as the vital link between our internal colleagues, contract partners, and premium vendors. The Operations Engine: Manage the heartbeat of the office from post-room logistics and locker management to supplier coordination. The Flexible Problem Solver: Jump in to support the front desk or assist with dynamic office moves whenever the business needs a helping hand. Who You Are You possess a natural gift for customer service and high emotional intelligence. You shake off pressure easily and love the buzz of a fast-paced environment. You are an eagle-eyed perfectionist who spots a compliance issue or an untidy cable from a mile away. You are organized, highly professional, and fully fluent in Microsoft Office. Experience within similar backgrounds, ideally professional commercial offices or hospitality environments.
Jun 09, 2026
Full time
Job Title: Workplace Coordinator Location: Central London Salary : £33,600 plus Corporate benefits Are you the ultimate go-to person? Our client believe the workplace should be inspiring, seamless, and safe. They are seeking a high-energy Facilities Coordinator to champion their internal office culture. If you love building relationships, solving problems on the fly, and making people smile every day, this is the stage for you. Your Day-to-Day Impact The Ultimate Host: Give new hires a flawless first-day experience by leading building orientations and facility introductions. The Office Guardian: Run daily walkarounds to ensure brand signage, artwork, and desk environments look immaculate and compliant. The Connector: Act as the vital link between our internal colleagues, contract partners, and premium vendors. The Operations Engine: Manage the heartbeat of the office from post-room logistics and locker management to supplier coordination. The Flexible Problem Solver: Jump in to support the front desk or assist with dynamic office moves whenever the business needs a helping hand. Who You Are You possess a natural gift for customer service and high emotional intelligence. You shake off pressure easily and love the buzz of a fast-paced environment. You are an eagle-eyed perfectionist who spots a compliance issue or an untidy cable from a mile away. You are organized, highly professional, and fully fluent in Microsoft Office. Experience within similar backgrounds, ideally professional commercial offices or hospitality environments.
Temp Workplace Coordinator - EH2 4LH 12.71 per hour (PAYE) Overview: We're looking for a friendly, proactive Workplace Coordinator to deliver a first class experience at our client's office in EH2 4LH . In this front facing role, you'll help ensure a welcoming, safe, and well-organised workplace for colleagues and visitors alike. Key Experience & Skills: Proficient in Microsoft Office. Background in hospitality or customer service. Excellent communication skills at all levels. Good understanding of office health & safety standards. Personal Traits: Self-motivated, proactive, and reliable. Approachable and customer focused. Takes ownership and seeks continuous improvement. Honest, respectful, and naturally helpful. Key Responsibilities: Main point of contact for all on floor colleague and visitor queries. Collaborate with reception, facilities, and building management teams. Manage meeting room and desk bookings, including preparation. Maintain a clean, tidy, and safe workspace environment. Report and follow up on building or maintenance issues. If you're interested, please apply to this ad and Kim will be in touch Fusion People are committed to promoting equal opportunities to people regardless of age, gender, religion, belief, race, sexuality or disability. We operate as an employment agency and employment business. You'll find a wide selection of vacancies on our website.
Jun 08, 2026
Seasonal
Temp Workplace Coordinator - EH2 4LH 12.71 per hour (PAYE) Overview: We're looking for a friendly, proactive Workplace Coordinator to deliver a first class experience at our client's office in EH2 4LH . In this front facing role, you'll help ensure a welcoming, safe, and well-organised workplace for colleagues and visitors alike. Key Experience & Skills: Proficient in Microsoft Office. Background in hospitality or customer service. Excellent communication skills at all levels. Good understanding of office health & safety standards. Personal Traits: Self-motivated, proactive, and reliable. Approachable and customer focused. Takes ownership and seeks continuous improvement. Honest, respectful, and naturally helpful. Key Responsibilities: Main point of contact for all on floor colleague and visitor queries. Collaborate with reception, facilities, and building management teams. Manage meeting room and desk bookings, including preparation. Maintain a clean, tidy, and safe workspace environment. Report and follow up on building or maintenance issues. If you're interested, please apply to this ad and Kim will be in touch Fusion People are committed to promoting equal opportunities to people regardless of age, gender, religion, belief, race, sexuality or disability. We operate as an employment agency and employment business. You'll find a wide selection of vacancies on our website.
Helpdesk Coordinator Location: Bodmin Company: CBRE GWS CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are currently recruiting a Helpdesk Coordinator to join our growing team. This is a key role responsible for delivering outstanding customer service and operational support, helping ensure the smooth running and continued success of the contract. About the Role As a Helpdesk Coordinator, you will act as the first point of contact for customers, managing requests efficiently and ensuring a high standard of service delivery across all facilities activities. Key Responsibilities Service Delivery & Quality Manage the CAFM system as the key site user, including PPM schedules, reactive tasks, and reporting Respond to calls and emails promptly and professionally Ensure all reactive requests are logged, prioritised correctly, and assigned to the appropriate engineer Maintain clear communication with end users and the Facilities Team throughout job lifecycles Resolve queries at first point of contact wherever possible ( Right First Time approach ) Work closely with the Lead Engineer and Operations Manager to maintain service excellence Support subcontractor performance reviews and provide feedback via systems such as Ariba Identify and implement continuous improvement initiatives to enhance service delivery Stakeholder Engagement & Team Support Build strong relationships with internal teams and external stakeholders Promote and maintain CBRE's culture and values Support processing of timesheets and expenses when required Participate in training and development activities Reporting & Contract Support Assist in the preparation of monthly client reports Produce and analyse CAFM system reports Support updates to client metrics and forecasting models (as required) Log hazards and customer feedback via the QHSE Management Portal Carry out additional duties as requested by the management team Finance & Administration Follow established financial processes, including: Obtaining and submitting supplier quotes for approval Arranging agency cover and submitting hours Updating internal performance systems About You We are looking for someone who is: Highly organised with the ability to prioritise a busy workload Detail-oriented , ensuring accuracy in all tasks Logical and methodical in their approach Confident communicator with strong interpersonal skills Proactive and persistent , seeing tasks through to completion Customer-focused , always considering service impact and team collaboration Why Join CBRE? Global leader in facilities and real estate services Collaborative and supportive team environment Opportunities for training and career development Commitment to innovation and continuous improvement If you're a motivated individual with a passion for customer service and operational excellence, we'd love to hear from you.
Jun 06, 2026
Full time
Helpdesk Coordinator Location: Bodmin Company: CBRE GWS CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are currently recruiting a Helpdesk Coordinator to join our growing team. This is a key role responsible for delivering outstanding customer service and operational support, helping ensure the smooth running and continued success of the contract. About the Role As a Helpdesk Coordinator, you will act as the first point of contact for customers, managing requests efficiently and ensuring a high standard of service delivery across all facilities activities. Key Responsibilities Service Delivery & Quality Manage the CAFM system as the key site user, including PPM schedules, reactive tasks, and reporting Respond to calls and emails promptly and professionally Ensure all reactive requests are logged, prioritised correctly, and assigned to the appropriate engineer Maintain clear communication with end users and the Facilities Team throughout job lifecycles Resolve queries at first point of contact wherever possible ( Right First Time approach ) Work closely with the Lead Engineer and Operations Manager to maintain service excellence Support subcontractor performance reviews and provide feedback via systems such as Ariba Identify and implement continuous improvement initiatives to enhance service delivery Stakeholder Engagement & Team Support Build strong relationships with internal teams and external stakeholders Promote and maintain CBRE's culture and values Support processing of timesheets and expenses when required Participate in training and development activities Reporting & Contract Support Assist in the preparation of monthly client reports Produce and analyse CAFM system reports Support updates to client metrics and forecasting models (as required) Log hazards and customer feedback via the QHSE Management Portal Carry out additional duties as requested by the management team Finance & Administration Follow established financial processes, including: Obtaining and submitting supplier quotes for approval Arranging agency cover and submitting hours Updating internal performance systems About You We are looking for someone who is: Highly organised with the ability to prioritise a busy workload Detail-oriented , ensuring accuracy in all tasks Logical and methodical in their approach Confident communicator with strong interpersonal skills Proactive and persistent , seeing tasks through to completion Customer-focused , always considering service impact and team collaboration Why Join CBRE? Global leader in facilities and real estate services Collaborative and supportive team environment Opportunities for training and career development Commitment to innovation and continuous improvement If you're a motivated individual with a passion for customer service and operational excellence, we'd love to hear from you.
Your new company We are working with a reputable organisation seeking to appoint a Customer Experience - Support Representative to join their growing team. This role plays a key part in delivering a high-quality customer journey, acting as a central point of contact and ensuring efficient coordination across service operations.The position offers the opportunity to work within a fast-paced environment, supporting both customers and internal teams to ensure seamless service delivery. Your new role As a Customer Services Cooridnator your role will involve Customer Engagement & Case Management. Act as the primary point of contact for customers across all stages of the service lifecycle. Understand customer needs and manage requirements throughout each stage. Take ownership of case management, ensuring queries are resolved efficiently. Build and maintain strong, long-term customer relationships. Coordinate service visits, including scheduling activities alongside field service teams. Manage service quotations, contracts, and order processing. Allocate and track job numbers, ensuring accurate records and completion updates. Process purchase requisitions and manage order workflows. Support invoicing processes and ensure accurate financial handling. Maintain stock and inventory levels for field-based engineers. Manage parts quotations and secure purchase orders post-service delivery. Support helpdesk operations including call handling and service coordination. Ensure efficient allocation and tracking of service activities. Escalate customer issues or complaints where necessary. Maintain accurate customer records and support account setup processes. Ensure adherence to internal quality management systems and procedures. Collaborate across departments to improve service delivery and customer experience. Contribute to KPI tracking and performance targets. What you'll need to succeed Proven experience in a customer-facing or customer support role. Ability to work effectively in a fast-paced, evolving environment. Strong verbal and written communication skills. Proficiency in Microsoft Office applications. Experience coordinating schedules, operations, or service delivery. Experience scheduling field-based service engineers. Familiarity with ERP or business systems (e.g., Sage or similar). What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Jun 06, 2026
Full time
Your new company We are working with a reputable organisation seeking to appoint a Customer Experience - Support Representative to join their growing team. This role plays a key part in delivering a high-quality customer journey, acting as a central point of contact and ensuring efficient coordination across service operations.The position offers the opportunity to work within a fast-paced environment, supporting both customers and internal teams to ensure seamless service delivery. Your new role As a Customer Services Cooridnator your role will involve Customer Engagement & Case Management. Act as the primary point of contact for customers across all stages of the service lifecycle. Understand customer needs and manage requirements throughout each stage. Take ownership of case management, ensuring queries are resolved efficiently. Build and maintain strong, long-term customer relationships. Coordinate service visits, including scheduling activities alongside field service teams. Manage service quotations, contracts, and order processing. Allocate and track job numbers, ensuring accurate records and completion updates. Process purchase requisitions and manage order workflows. Support invoicing processes and ensure accurate financial handling. Maintain stock and inventory levels for field-based engineers. Manage parts quotations and secure purchase orders post-service delivery. Support helpdesk operations including call handling and service coordination. Ensure efficient allocation and tracking of service activities. Escalate customer issues or complaints where necessary. Maintain accurate customer records and support account setup processes. Ensure adherence to internal quality management systems and procedures. Collaborate across departments to improve service delivery and customer experience. Contribute to KPI tracking and performance targets. What you'll need to succeed Proven experience in a customer-facing or customer support role. Ability to work effectively in a fast-paced, evolving environment. Strong verbal and written communication skills. Proficiency in Microsoft Office applications. Experience coordinating schedules, operations, or service delivery. Experience scheduling field-based service engineers. Familiarity with ERP or business systems (e.g., Sage or similar). What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Siamo Recruitment a division of Siamo Group
Cirencester, Gloucestershire
We here at Siamo Recruitment are working with a UK renowned specialist recruiter with a leading headhunting department. We are looking for a Trainee Recruitment Consultant to join our clients growing team and support a successful legal desk. This is a great opportunity for someone ambitious, motivated, and eager to learn. Whether you come from sales or are looking for a more rewarding career, this role could be the perfect next step. You ll be speaking with people across the UK, building relationships, understanding what they are looking for, and helping them find new opportunities. With hands-on training and support from experienced leaders, you will quickly build the skills and confidence to succeed in a fast-paced environment. What s in it for you? Uncapped commission structure with first year OTE s £35,000 - £40,000 at 2nd year £50,000+ Becoming a specialist within an ever growing and rewarding industry A structured and bespoke training program lead by the Directors Early finish Friday of 16:00pm Beer fridge supplied, games room and VR gaming centre Regular team building activities ranging from days out to all expenses paid trips abroad Provided with excellent opportunity to progress within a driven environment This Trainee Recruitment Consultant role will have the following responsibilities: Highlighting and contacting talent being passed over by the qualifying team to contact as discuss current vacancies Approaching talent via phone, email, text and social media platforms Building a multi-skilled talent pool allowing you to be a step ahead for future recruitment plans Working in partnership with experienced team of consultants raising awareness and introducing talent to their clients Market research will be essential to hunt any new roles in the market Working to client s recruitment requests and offering suitable talent The ideal candidate for this Trainee Recruitment Consultant vacancy will have the following attributes and exposure: A previous exposure in sales would be advantageous however not essential A natural passion for relationships building Career driven with an entrepreneurial mindset Enthusiastic and naturally driven by targets A strong and effective communicator will the ability to converse with all levels A hunger to learn, develop and become the best in the market representing a leading consultancy A Full UK Driving Licence is essential Likeminded Job Titles : Graduate Recruitment Consultant, Junior Recruitment Consultant, Business Development Consultant, Telesales Executive, Trainee Salesperson, Executive Search Consultant, Headhunter, and Recruiting Coordinator Commutable From: Cirencester, Kemble, Fairford, Stroud, and Swindon
Jun 05, 2026
Full time
We here at Siamo Recruitment are working with a UK renowned specialist recruiter with a leading headhunting department. We are looking for a Trainee Recruitment Consultant to join our clients growing team and support a successful legal desk. This is a great opportunity for someone ambitious, motivated, and eager to learn. Whether you come from sales or are looking for a more rewarding career, this role could be the perfect next step. You ll be speaking with people across the UK, building relationships, understanding what they are looking for, and helping them find new opportunities. With hands-on training and support from experienced leaders, you will quickly build the skills and confidence to succeed in a fast-paced environment. What s in it for you? Uncapped commission structure with first year OTE s £35,000 - £40,000 at 2nd year £50,000+ Becoming a specialist within an ever growing and rewarding industry A structured and bespoke training program lead by the Directors Early finish Friday of 16:00pm Beer fridge supplied, games room and VR gaming centre Regular team building activities ranging from days out to all expenses paid trips abroad Provided with excellent opportunity to progress within a driven environment This Trainee Recruitment Consultant role will have the following responsibilities: Highlighting and contacting talent being passed over by the qualifying team to contact as discuss current vacancies Approaching talent via phone, email, text and social media platforms Building a multi-skilled talent pool allowing you to be a step ahead for future recruitment plans Working in partnership with experienced team of consultants raising awareness and introducing talent to their clients Market research will be essential to hunt any new roles in the market Working to client s recruitment requests and offering suitable talent The ideal candidate for this Trainee Recruitment Consultant vacancy will have the following attributes and exposure: A previous exposure in sales would be advantageous however not essential A natural passion for relationships building Career driven with an entrepreneurial mindset Enthusiastic and naturally driven by targets A strong and effective communicator will the ability to converse with all levels A hunger to learn, develop and become the best in the market representing a leading consultancy A Full UK Driving Licence is essential Likeminded Job Titles : Graduate Recruitment Consultant, Junior Recruitment Consultant, Business Development Consultant, Telesales Executive, Trainee Salesperson, Executive Search Consultant, Headhunter, and Recruiting Coordinator Commutable From: Cirencester, Kemble, Fairford, Stroud, and Swindon
K-People Europe is a recruitment consultancy specialized in Korean speaking jobs with a dedicated Korean recruitment consultant working in London since 2007. Our client, an industry leading global company, is looking for a Korean speaking Global IT Service Desk Coordinator. The role will also support the IT team as the business prepares for a number of major initiatives, including Google Workspace adoption, AI enablement, Cleanroom support, service desk process improvement, and wider regional support integration. This role is ideal for someone who combines practical IT support knowledge with strong communication, ownership, documentation discipline, and coordination skills. It is not a deep technical engineering role; however, the successful candidate must be confident handling service requests, coordinating escalations, communicating clearly with stakeholders, and supporting the maturity of a growing global service desk model. Key Responsibilities (1) Service Desk Operations • Provide professional first-line and enhanced service desk support to users across London and selected regional/global offices • Own tickets end-to-end, from initial logging through to resolution or appropriate escalation • Ensure incidents and service requests are accurately recorded, categorised, prioritised, updated, and closed in the ITSM ticketing system (2) Escalation & Coordination • Coordinate escalations with senior IT team members, regional IT teams, clients and key vendors • Work closely with senior IT colleagues to ensure issues are escalated appropriately and followed through to completion (3) Technical Support • Support troubleshooting for Windows, macOS, Microsoft 365, Google Workspace, VPN, access management, collaboration tools, and endpoint-related issues • Support joiner, mover, and leaver (JML) processes with accuracy, consistency, and clear documentation (4) Asset Management & Documentation • Support IT asset management processes, including device allocation, return, check-in/check-out, lifecycle tracking, and audit readiness • Maintain clear documentation, including knowledge base articles, SOPs, troubleshooting guides, onboarding materials, and service process documents (5) Continuous Improvement • Identify recurring support issues and recommend practical improvements • Support Jira Service Management or equivalent ITSM process improvements • Assist with ticket quality review, service trend analysis, recurring issue tracking, and basic reporting (6) Global Service Coordination • Act as a reliable coordination point for service desk operations, ensuring that support requests are properly tracked, followed up, communicated, and closed. • Help maintain service continuity while the wider IT team delivers major initiatives, including Google Workspace adoption, AI enablement, Cleanroom support, asset management improvement, and ITSM process maturity. • Coordinate service desk activity across users, internal IT teams, regional stakeholders, HQ contacts, client-side stakeholders, and key vendors. • Help reduce dependency on senior IT team members by taking ownership of routine coordination, escalation tracking, user updates, and documentation. (7) Project Support & Service Transition • Support service desk readiness for major IT change initiatives, including user communication, support documentation, ticket categorisation, issue tracking, and escalation follow-up. • Assist with the operational support impact of Google Workspace rollout, AI adoption, Cleanroom-related support, and regional support integration. • Identify support patterns arising from new projects and help convert them into knowledge base articles, SOPs, and repeatable support processes. • Provide clear feedback to senior IT colleagues on recurring user issues, service risks, and improvement opportunities. Requirements (1) Must be fluent in both Korean & English (2) Strong stakeholder communication skills, including the ability to provide clear updates to users, managers, internal teams, vendors, and regional contacts. (3) Proven experience in an IT service desk, helpdesk, endpoint support, or IT support coordination role (4) Strong practical knowledge of Windows, macOS, Microsoft 365, Google Workspace, endpoint support, access management, and standard collaboration tools (5) Experience using ITSM ticketing systems such as Jira Service Management, ServiceNow, Zendesk, Freshservice, or similar (6) Ability to coordinate effectively across users, internal IT teams, external vendors, and regional stakeholders (7) Ability to create clear support documentation, SOPs, and knowledge base content (8) Familiarity with ITIL or ITSM principles and frameworks preferred (9) Hands-on experience with Jira Service Management, Confluence, or endpoint management tools preferred Conditions (1) Job location: London (2) Hybrid: 3 days in the office & 2 days working from home (3) Job type: full-time & 12 month contract (renewing up to 4 years and becoming permanent) (4) Hours of work: 37.5 hour per week (some overtime work may be required for emergencies and projects) (5) Annual basic salary: 40K (depending on experience) (6) Performance based bonus, Pension, Income Protection, Health Insurance, Dental Insurance, Life Assurance, etc. (7) Annual leave: 33 (25 holidays + 8 bank holidays) Before you apply (1) Korean language skill is essential (2) The right candidate must be eligible to work full-time in UK immediately without any visa restriction. If you're on any visa permitting full-time work in UK, please indicate your visa status in your CV and when it expires. (3) Please send your CV in MS Word format (4) ONLY right candidates will be contacted, and if your application is successful, we'll contact you within 5 working days.
Jun 05, 2026
Full time
K-People Europe is a recruitment consultancy specialized in Korean speaking jobs with a dedicated Korean recruitment consultant working in London since 2007. Our client, an industry leading global company, is looking for a Korean speaking Global IT Service Desk Coordinator. The role will also support the IT team as the business prepares for a number of major initiatives, including Google Workspace adoption, AI enablement, Cleanroom support, service desk process improvement, and wider regional support integration. This role is ideal for someone who combines practical IT support knowledge with strong communication, ownership, documentation discipline, and coordination skills. It is not a deep technical engineering role; however, the successful candidate must be confident handling service requests, coordinating escalations, communicating clearly with stakeholders, and supporting the maturity of a growing global service desk model. Key Responsibilities (1) Service Desk Operations • Provide professional first-line and enhanced service desk support to users across London and selected regional/global offices • Own tickets end-to-end, from initial logging through to resolution or appropriate escalation • Ensure incidents and service requests are accurately recorded, categorised, prioritised, updated, and closed in the ITSM ticketing system (2) Escalation & Coordination • Coordinate escalations with senior IT team members, regional IT teams, clients and key vendors • Work closely with senior IT colleagues to ensure issues are escalated appropriately and followed through to completion (3) Technical Support • Support troubleshooting for Windows, macOS, Microsoft 365, Google Workspace, VPN, access management, collaboration tools, and endpoint-related issues • Support joiner, mover, and leaver (JML) processes with accuracy, consistency, and clear documentation (4) Asset Management & Documentation • Support IT asset management processes, including device allocation, return, check-in/check-out, lifecycle tracking, and audit readiness • Maintain clear documentation, including knowledge base articles, SOPs, troubleshooting guides, onboarding materials, and service process documents (5) Continuous Improvement • Identify recurring support issues and recommend practical improvements • Support Jira Service Management or equivalent ITSM process improvements • Assist with ticket quality review, service trend analysis, recurring issue tracking, and basic reporting (6) Global Service Coordination • Act as a reliable coordination point for service desk operations, ensuring that support requests are properly tracked, followed up, communicated, and closed. • Help maintain service continuity while the wider IT team delivers major initiatives, including Google Workspace adoption, AI enablement, Cleanroom support, asset management improvement, and ITSM process maturity. • Coordinate service desk activity across users, internal IT teams, regional stakeholders, HQ contacts, client-side stakeholders, and key vendors. • Help reduce dependency on senior IT team members by taking ownership of routine coordination, escalation tracking, user updates, and documentation. (7) Project Support & Service Transition • Support service desk readiness for major IT change initiatives, including user communication, support documentation, ticket categorisation, issue tracking, and escalation follow-up. • Assist with the operational support impact of Google Workspace rollout, AI adoption, Cleanroom-related support, and regional support integration. • Identify support patterns arising from new projects and help convert them into knowledge base articles, SOPs, and repeatable support processes. • Provide clear feedback to senior IT colleagues on recurring user issues, service risks, and improvement opportunities. Requirements (1) Must be fluent in both Korean & English (2) Strong stakeholder communication skills, including the ability to provide clear updates to users, managers, internal teams, vendors, and regional contacts. (3) Proven experience in an IT service desk, helpdesk, endpoint support, or IT support coordination role (4) Strong practical knowledge of Windows, macOS, Microsoft 365, Google Workspace, endpoint support, access management, and standard collaboration tools (5) Experience using ITSM ticketing systems such as Jira Service Management, ServiceNow, Zendesk, Freshservice, or similar (6) Ability to coordinate effectively across users, internal IT teams, external vendors, and regional stakeholders (7) Ability to create clear support documentation, SOPs, and knowledge base content (8) Familiarity with ITIL or ITSM principles and frameworks preferred (9) Hands-on experience with Jira Service Management, Confluence, or endpoint management tools preferred Conditions (1) Job location: London (2) Hybrid: 3 days in the office & 2 days working from home (3) Job type: full-time & 12 month contract (renewing up to 4 years and becoming permanent) (4) Hours of work: 37.5 hour per week (some overtime work may be required for emergencies and projects) (5) Annual basic salary: 40K (depending on experience) (6) Performance based bonus, Pension, Income Protection, Health Insurance, Dental Insurance, Life Assurance, etc. (7) Annual leave: 33 (25 holidays + 8 bank holidays) Before you apply (1) Korean language skill is essential (2) The right candidate must be eligible to work full-time in UK immediately without any visa restriction. If you're on any visa permitting full-time work in UK, please indicate your visa status in your CV and when it expires. (3) Please send your CV in MS Word format (4) ONLY right candidates will be contacted, and if your application is successful, we'll contact you within 5 working days.
