Project Manager Location : Ringwood, Hampshire, + Hybrid home working. Salary : £40,000 - £45,000 DOE + Profit Share and Benefits Hours : 37.5 hours per week Contract : Full-Time, Permanent The Role This is a fantastic career opportunity for an experienced Project Manager who enjoys the challenges of working on multiple projects concurrently, delivering exceptionally high-quality projects for our customers. In this role you will engage with customers to help design and deliver projects which fit with their business needs and IT strategies, using PRINCE2 based methodology. Responsible for compiling Project Documentation such as PIDs, Highlight Reports, End of Project Reports etc. Managing relationships and communication with end users, customers, internal departments and third-party organisations. Managing and reporting project time and cost against budget. Ensure project risks and issues are identified, managed and mitigation plans are in place. Transition project deliverable into live service. Skills and Experience To succeed in this role, you'll need to hold a Prince2 Practitioner, ITIL, PMP or equivalent qualification and have an understanding or experience in some of the technologies being deployed, i.e. Desktop Refresh projects, Server Replacements, Network Infrastructure or Cloud Infrastructure deployments. Excellent interpersonal skills. Excellent time management skills. Experience managing projects. Strong verbal and written communication skills, and keen eye on attention to detail. Advanced Knowledge of Microsoft applications including, MS Excel, Word, PowerPoint and Visio. This role is subject to a standard DBS check. The Package: Ongoing training and support. Company Profit Share (first £3,600 is tax free). 22 days annual leave plus bank holidays, increasing with length of service. Birthday as additional paid leave. Additional paid leave (dependent on company performance). Company sick pay policy. Pension Scheme. Private Medical Insurance including dental. Free Parking. Hybrid Working after completion of probation. Fresh fruit, the occasional pizza and a posh coffee machine! Trusted Technology Partnership Trusted Technology Partnership has been a specialist IT Infrastructure and Support Services provider for over 25 years. We are an Employee Ownership Trust - a growing company. We are proud winners of Best Place to Work award and overall winner of the Ringwood Business Awards 2024. Our core services include support desk, on-site engineering, project management and delivery, storage and logistics, and technical consultancy. We encourage progression within Trusted Technology Partnership for our colleagues, offering opportunities in other teams and departments. Join our friendly company, where a great team and a positive culture await you.
May 25, 2026
Full time
Project Manager Location : Ringwood, Hampshire, + Hybrid home working. Salary : £40,000 - £45,000 DOE + Profit Share and Benefits Hours : 37.5 hours per week Contract : Full-Time, Permanent The Role This is a fantastic career opportunity for an experienced Project Manager who enjoys the challenges of working on multiple projects concurrently, delivering exceptionally high-quality projects for our customers. In this role you will engage with customers to help design and deliver projects which fit with their business needs and IT strategies, using PRINCE2 based methodology. Responsible for compiling Project Documentation such as PIDs, Highlight Reports, End of Project Reports etc. Managing relationships and communication with end users, customers, internal departments and third-party organisations. Managing and reporting project time and cost against budget. Ensure project risks and issues are identified, managed and mitigation plans are in place. Transition project deliverable into live service. Skills and Experience To succeed in this role, you'll need to hold a Prince2 Practitioner, ITIL, PMP or equivalent qualification and have an understanding or experience in some of the technologies being deployed, i.e. Desktop Refresh projects, Server Replacements, Network Infrastructure or Cloud Infrastructure deployments. Excellent interpersonal skills. Excellent time management skills. Experience managing projects. Strong verbal and written communication skills, and keen eye on attention to detail. Advanced Knowledge of Microsoft applications including, MS Excel, Word, PowerPoint and Visio. This role is subject to a standard DBS check. The Package: Ongoing training and support. Company Profit Share (first £3,600 is tax free). 22 days annual leave plus bank holidays, increasing with length of service. Birthday as additional paid leave. Additional paid leave (dependent on company performance). Company sick pay policy. Pension Scheme. Private Medical Insurance including dental. Free Parking. Hybrid Working after completion of probation. Fresh fruit, the occasional pizza and a posh coffee machine! Trusted Technology Partnership Trusted Technology Partnership has been a specialist IT Infrastructure and Support Services provider for over 25 years. We are an Employee Ownership Trust - a growing company. We are proud winners of Best Place to Work award and overall winner of the Ringwood Business Awards 2024. Our core services include support desk, on-site engineering, project management and delivery, storage and logistics, and technical consultancy. We encourage progression within Trusted Technology Partnership for our colleagues, offering opportunities in other teams and departments. Join our friendly company, where a great team and a positive culture await you.
Cloud Engineer (2nd Line Support) & Team Coordinator About the Role Are you ready to step into a role where you can make a real impact? We're seeking a proactive Cloud Engineer & Team Coordinator to help shape and support a growing managed services business. This is an opportunity to work across a wide range of technologies, support diverse client environments, and play a key role in both technical delivery and team coordination. You'll report directly to the Managing Director and act as a vital link between engineering, support, and customer success. Job Title: Cloud Engineer & Team Coordinator Location: London (office-based with occasional travel) Salary: Circa 40,000 (depending on experience) Hours: 40 hours per week (core hours 09:00-17:30, with rota for early starts and occasional Saturday emergency cover) Key Responsibilities Cloud Operations & Support Provide day-to-day support for client cloud systems and security environments Develop scripts to enhance cloud deployment and reporting (particularly within SharePoint) Act as a technical escalation point for firewall and network queries Maintain and improve knowledge of cloud infrastructure and monitoring tools across the team Collaborate with third-party suppliers delivering elements of service Customer Service Build strong, trust-based relationships with clients Deliver a high standard of customer service and technical support Gather and share customer feedback to support continuous improvement Cloud & Network Management Maintain accurate documentation of security and network configurations Test and deploy updates to firewalls and routers Ensure infrastructure changes are tracked and managed effectively Team Coordination Coordinate senior engineers, ensuring they have the tools and resources needed Support operational and administrative tasks within a busy MSP environment Track product updates and pricing changes to ensure accurate client billing Skills & Experience Technical Skills 2nd Line Support experience (3 years), happy to be an all-arounder providing 1st-3rd line support Experience with firewall technologies (FortiGate preferred) Strong knowledge of Windows environments and hardware troubleshooting Experience with MDM solutions Familiarity with Microsoft 365, including Conditional Access and SharePoint Power BI knowledge (desirable) Ability to work independently and deliver technical tasks on time Proven experience coordinating work across multiple stakeholders Qualifications & Background A-Level, HND, or equivalent qualification Experience in a support helpdesk environment (MSP experience advantageous) Relevant certifications or demonstrated commitment to developing technical expertise What's on Offer Exposure to a broad and evolving technology stack Opportunities to develop skills in emerging technologies Autonomy to shape and improve your technical environment Clear progression opportunities, with potential to grow into leadership roles Flexible benefits package (including options such as childcare vouchers and medical cover) About the Client They are a well-established, technically focused MSP with over 20 years of experience delivering enterprise-level solutions to growing businesses. Their success is built on hiring talented individuals who are passionate about IT and committed to continuous learning. Why Join Them? If you're looking for a role where you can take ownership, influence outcomes, and grow alongside a supportive and skilled team, this could be the perfect next step in your career. To progress matters send your CV to Laura at (url removed) Services Advertised are those of an Employment Agency.
May 25, 2026
Full time
Cloud Engineer (2nd Line Support) & Team Coordinator About the Role Are you ready to step into a role where you can make a real impact? We're seeking a proactive Cloud Engineer & Team Coordinator to help shape and support a growing managed services business. This is an opportunity to work across a wide range of technologies, support diverse client environments, and play a key role in both technical delivery and team coordination. You'll report directly to the Managing Director and act as a vital link between engineering, support, and customer success. Job Title: Cloud Engineer & Team Coordinator Location: London (office-based with occasional travel) Salary: Circa 40,000 (depending on experience) Hours: 40 hours per week (core hours 09:00-17:30, with rota for early starts and occasional Saturday emergency cover) Key Responsibilities Cloud Operations & Support Provide day-to-day support for client cloud systems and security environments Develop scripts to enhance cloud deployment and reporting (particularly within SharePoint) Act as a technical escalation point for firewall and network queries Maintain and improve knowledge of cloud infrastructure and monitoring tools across the team Collaborate with third-party suppliers delivering elements of service Customer Service Build strong, trust-based relationships with clients Deliver a high standard of customer service and technical support Gather and share customer feedback to support continuous improvement Cloud & Network Management Maintain accurate documentation of security and network configurations Test and deploy updates to firewalls and routers Ensure infrastructure changes are tracked and managed effectively Team Coordination Coordinate senior engineers, ensuring they have the tools and resources needed Support operational and administrative tasks within a busy MSP environment Track product updates and pricing changes to ensure accurate client billing Skills & Experience Technical Skills 2nd Line Support experience (3 years), happy to be an all-arounder providing 1st-3rd line support Experience with firewall technologies (FortiGate preferred) Strong knowledge of Windows environments and hardware troubleshooting Experience with MDM solutions Familiarity with Microsoft 365, including Conditional Access and SharePoint Power BI knowledge (desirable) Ability to work independently and deliver technical tasks on time Proven experience coordinating work across multiple stakeholders Qualifications & Background A-Level, HND, or equivalent qualification Experience in a support helpdesk environment (MSP experience advantageous) Relevant certifications or demonstrated commitment to developing technical expertise What's on Offer Exposure to a broad and evolving technology stack Opportunities to develop skills in emerging technologies Autonomy to shape and improve your technical environment Clear progression opportunities, with potential to grow into leadership roles Flexible benefits package (including options such as childcare vouchers and medical cover) About the Client They are a well-established, technically focused MSP with over 20 years of experience delivering enterprise-level solutions to growing businesses. Their success is built on hiring talented individuals who are passionate about IT and committed to continuous learning. Why Join Them? If you're looking for a role where you can take ownership, influence outcomes, and grow alongside a supportive and skilled team, this could be the perfect next step in your career. To progress matters send your CV to Laura at (url removed) Services Advertised are those of an Employment Agency.
Senior Software Engineer Taunton - Hybrid (2 days on site P/W) 45,000 - 60,000 + Bonus + Training + Progression + Private Pension + Holiday Buying Options + Autonomy Are you a Senior Software Engineer looking to take ownership of architecture, influence technical direction, and build highquality software that interfaces directly with real world industrial hardware? This is a senior, handson role working across modern servicebased platforms and established WPF applications used in demanding automated electrical test environments. You will play a key part in shaping system architecture, driving best practice, and developing robust, maintainable solutions that are relied upon by customers worldwide. You will work closely with electrical, systems, and test engineers to deliver integrated solutions, contributing across the full lifecycle from concept and design through to delivery and long term support. Backed by a stable engineering business that continues to invest in new technologies, this role offers long term career progression, autonomy, and the opportunity to make a genuine technical impact. You will be trusted to tackle open ended technical problems, lead design discussions, and help guide the evolution of both new microservice based platforms and legacy WPF products. The environment is collaborative, quality driven, and agile, with projects ranging from short development cycles through to long term programmes. The Role: Design, develop, and maintain desktop and web applications using C#, WPF, and modern web technologies such as Vue.js Take a leading role in software architecture and design, ensuring scalable and maintainable solutions Contribute to microservice architecture and Azure based modernisation initiatives Maintain and evolve legacy systems while planning for their future development Collaborate with multidisciplinary engineering teams in an agile environment Participate in code reviews, sprint planning, and CI/CD processes The Person: Senior Software Engineer with strong commercial experience Strong background in C#, WPF, and modern software design principles (SOLID) Proven experience contributing to or leading architectural decisions Exposure to industrial systems, electronics, or hardwareintegrated software is advantageous Reference Number:BBBH(phone number removed) Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.
May 25, 2026
Full time
Senior Software Engineer Taunton - Hybrid (2 days on site P/W) 45,000 - 60,000 + Bonus + Training + Progression + Private Pension + Holiday Buying Options + Autonomy Are you a Senior Software Engineer looking to take ownership of architecture, influence technical direction, and build highquality software that interfaces directly with real world industrial hardware? This is a senior, handson role working across modern servicebased platforms and established WPF applications used in demanding automated electrical test environments. You will play a key part in shaping system architecture, driving best practice, and developing robust, maintainable solutions that are relied upon by customers worldwide. You will work closely with electrical, systems, and test engineers to deliver integrated solutions, contributing across the full lifecycle from concept and design through to delivery and long term support. Backed by a stable engineering business that continues to invest in new technologies, this role offers long term career progression, autonomy, and the opportunity to make a genuine technical impact. You will be trusted to tackle open ended technical problems, lead design discussions, and help guide the evolution of both new microservice based platforms and legacy WPF products. The environment is collaborative, quality driven, and agile, with projects ranging from short development cycles through to long term programmes. The Role: Design, develop, and maintain desktop and web applications using C#, WPF, and modern web technologies such as Vue.js Take a leading role in software architecture and design, ensuring scalable and maintainable solutions Contribute to microservice architecture and Azure based modernisation initiatives Maintain and evolve legacy systems while planning for their future development Collaborate with multidisciplinary engineering teams in an agile environment Participate in code reviews, sprint planning, and CI/CD processes The Person: Senior Software Engineer with strong commercial experience Strong background in C#, WPF, and modern software design principles (SOLID) Proven experience contributing to or leading architectural decisions Exposure to industrial systems, electronics, or hardwareintegrated software is advantageous Reference Number:BBBH(phone number removed) Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.
Support Engineer Glasgow £35,000 Are you a structured, analytical problem solver who enjoys getting to the root of technical issues? This Support Engineer role offers the chance to work with complex systems, handle varied support requests, and build specialist technical expertise in a rapidly growing industry. You ll be joining an environment where precision, accuracy, and continuous learning are genuinely valued. This is a great opportunity for someone who thrives in a role where every day presents a new technical challenge and where your methodical approach will directly improve customer experience. As a Support Engineer, you will benefit from: 25 days holiday + bank holidays Guaranteed on call bonus Company funded healthcare plan Life assurance Company pension One day working from home per week Two paid volunteer days annually Career development opportunities Regular team and company events As a Support Engineer, your responsibilities will include: Managing and resolving support tickets in line with strict SLAs and ITIL processes Investigating software and hardware issues and providing accurate updates to customers Handling inbound calls and emails to the support team Maintaining and updating documentation and knowledge articles Troubleshooting printers, terminals, and associated equipment Escalating complex issues to senior team members when required As a Support Engineer, your experience will include: Previous service desk or technical support experience Experience working within ITIL-based environments Supporting customers within agreed SLAs Strong working knowledge of Microsoft Office Ability to troubleshoot software and hardware issues A valid driving licence and access to a vehicle If you're ready to take the next step in your career, we'd love to hear from you. Apply today with an up-to-date CV or call Josh at Rubicon for more information.
May 25, 2026
Full time
Support Engineer Glasgow £35,000 Are you a structured, analytical problem solver who enjoys getting to the root of technical issues? This Support Engineer role offers the chance to work with complex systems, handle varied support requests, and build specialist technical expertise in a rapidly growing industry. You ll be joining an environment where precision, accuracy, and continuous learning are genuinely valued. This is a great opportunity for someone who thrives in a role where every day presents a new technical challenge and where your methodical approach will directly improve customer experience. As a Support Engineer, you will benefit from: 25 days holiday + bank holidays Guaranteed on call bonus Company funded healthcare plan Life assurance Company pension One day working from home per week Two paid volunteer days annually Career development opportunities Regular team and company events As a Support Engineer, your responsibilities will include: Managing and resolving support tickets in line with strict SLAs and ITIL processes Investigating software and hardware issues and providing accurate updates to customers Handling inbound calls and emails to the support team Maintaining and updating documentation and knowledge articles Troubleshooting printers, terminals, and associated equipment Escalating complex issues to senior team members when required As a Support Engineer, your experience will include: Previous service desk or technical support experience Experience working within ITIL-based environments Supporting customers within agreed SLAs Strong working knowledge of Microsoft Office Ability to troubleshoot software and hardware issues A valid driving licence and access to a vehicle If you're ready to take the next step in your career, we'd love to hear from you. Apply today with an up-to-date CV or call Josh at Rubicon for more information.
Technical consultant required for my rapidly growing organisation. You will look after the Delivery of high-quality service and consultancy to meet customer and business requirements. Provide support to ongoing and new projects across a plethora of technologies, rapidly adapting to fulfil requirements in a fast-paced business sector. This would be the perfect role for someone that wants to move on from a 2nd line support role into a 3rd line role. You must have strong Linux experience. You must be a British Citizen and willing to undergo Security Clearance Key Tasks and Responsibilities Hold and Maintain a High level of Security clearance. Undertake customer project activities to deliver both company specific and third-party solutions. Management of planning, delivery and implementation of these solutions. Undertake delivery of internal or R&D projects as required. Produce accurate and comprehensive up to date documentation on build procedures and product training material, ensuring relevance and suitability. Build Nexor appliances and standard product. Support the business in marketing and pre-sales activities. Provide technical support to the Service Desk as required. Management of support cases raised by customers through IT Service Management Tools, adhering to Service Level Agreements. Identify potential bugs for escalation to Software/Hardware Engineers, raising product hot fix requests as required. Validate hot fixes and components prior to shipping solutions to customers in conjunction with the Release Engineer. Issue licences as required, both for Nexor product and other third parties, as necessary. Maintain good customer records, ensuring accuracy and timeliness of information with a level of detail is appropriate to the customer. Provide detailed customer site visit reports, outlining activities and constraints. Key Attributes May be required to work unsociable hours to meet the demands of the role. This may be at short notice in exceptional circumstance. Prepared to travel internationally as required. May be required to work weekends or bank holidays. Manage and prioritise workload in conjunction with management and make decisions based on the information available. Approach problems in a logical and controlled manner utilising available resources, processes, and procedures with the ability to work autonomously. Maintain a good working knowledge of company products and projects. Uphold company values. Provide into the company processes as part of continual improvement. Understanding of Infrastructure and Network topology. Proficiency or experience using Linux based Operating Systems. Experienced in Virtualisation technologies. Experience and/or understanding of packet capture tools and their ability to debug complex network issues. Ability to work independently and as part of a small team.
May 25, 2026
Full time
Technical consultant required for my rapidly growing organisation. You will look after the Delivery of high-quality service and consultancy to meet customer and business requirements. Provide support to ongoing and new projects across a plethora of technologies, rapidly adapting to fulfil requirements in a fast-paced business sector. This would be the perfect role for someone that wants to move on from a 2nd line support role into a 3rd line role. You must have strong Linux experience. You must be a British Citizen and willing to undergo Security Clearance Key Tasks and Responsibilities Hold and Maintain a High level of Security clearance. Undertake customer project activities to deliver both company specific and third-party solutions. Management of planning, delivery and implementation of these solutions. Undertake delivery of internal or R&D projects as required. Produce accurate and comprehensive up to date documentation on build procedures and product training material, ensuring relevance and suitability. Build Nexor appliances and standard product. Support the business in marketing and pre-sales activities. Provide technical support to the Service Desk as required. Management of support cases raised by customers through IT Service Management Tools, adhering to Service Level Agreements. Identify potential bugs for escalation to Software/Hardware Engineers, raising product hot fix requests as required. Validate hot fixes and components prior to shipping solutions to customers in conjunction with the Release Engineer. Issue licences as required, both for Nexor product and other third parties, as necessary. Maintain good customer records, ensuring accuracy and timeliness of information with a level of detail is appropriate to the customer. Provide detailed customer site visit reports, outlining activities and constraints. Key Attributes May be required to work unsociable hours to meet the demands of the role. This may be at short notice in exceptional circumstance. Prepared to travel internationally as required. May be required to work weekends or bank holidays. Manage and prioritise workload in conjunction with management and make decisions based on the information available. Approach problems in a logical and controlled manner utilising available resources, processes, and procedures with the ability to work autonomously. Maintain a good working knowledge of company products and projects. Uphold company values. Provide into the company processes as part of continual improvement. Understanding of Infrastructure and Network topology. Proficiency or experience using Linux based Operating Systems. Experienced in Virtualisation technologies. Experience and/or understanding of packet capture tools and their ability to debug complex network issues. Ability to work independently and as part of a small team.
Taylor Made Recruitment
Gloucester, Gloucestershire
Exciting Opportunity: Join a Cutting-edge Global Company as a Technical Support Engineer Are you a skilled Technical Support Engineer with hands-on experience in Trend & Tridium BMS Systems? Are you ready to propel your career with a pioneering industry leader, driving innovation in energy-efficient technology on a global scale? If so, we want to hear from you! About Us: Our client, a forward-thinking organization, is at the forefront of designing and delivering state-of-the-art, energy-efficient infrastructure, ensuring the utmost confidentiality for our clients. Join them as a dedicated Technical Support Engineer and play a pivotal role in supporting our client's business needs. Position: Technical Support Engineer Type: Permanent Location: Onsite (M4 Corridor, UK) Salary: £competitive Why Join Us? Innovative Global Impact: Be part of a visionary team dedicated to revolutionizing energy-efficient technology on a UK and international stage. Career Advancement: Unlock a world of opportunities for professional growth and development. Cutting-edge Environment: Immerse yourself in the dynamic world of groundbreaking technological solutions, collaborating with some of the best leaders in the field. Key Responsibilities: Provide technical support and commissioning assistance to internal teams. Diagnose and troubleshoot complex software and hardware issues, specializing in Trend and Tridium BMS Systems. Address network concerns, configure operating systems, and deliver remote assistance. Rapidly resolve client queries via email, phone, or in-person interactions. Craft clear instructions and technical manuals for intricate problems. Collaborate with onsite subcontractors, ensuring project milestones and quality benchmarks. Research, identify, and implement software and hardware solutions. Conduct BMS PPM tasks and manage control system issues through resolution. Deliver exceptional customer service by effectively guiding clients through issue resolution. Escalate unresolved matters to appropriate internal teams. Document and catalogue all issues and their resolutions. Prepare comprehensive and timely reports. Share technical insights through meticulous note-taking and manual creation. Required Qualifications: Proven experience in service engineering, technical roles, or related fields. Hands-on proficiency in technical problem-solving. Thorough understanding of computer systems, mobile devices, and tech products. Proficiency in diagnosing and resolving basic technical issues. Familiarity with remote desktop applications. Outstanding problem-solving and communication abilities. Skill in delivering clear step-by-step technical assistance. Experience with Tridium AX & N4 systems and Trend systems. Previous involvement in system commissioning. Preferred: Bachelor's Degree. Join our Client in driving innovation and making a significant impact in the world of energy-efficient technology. Apply now and be part of their dynamic team! To ensure that your application receives the fullest possible attention, it is essential that you consider carefully the role that you are applying for, please ensure that your CV contains all relevant information about yourself in relation to the specific role advertised. This is important as in the present economic climate, we are receiving huge amounts of applications and thus it will help your application if your CV and covering letter state all relevant information clearly. Due to this unprecedented increase in applications, we are unfortunately unable to respond to each application personally (which would normally be our preferred method of communication). Hence, if you do not hear from us within one week, we regret you must conclude on this occasion your application for this role has been unsuccessful, we will, however, keep your details for any future opportunities that we may deem you suitable for. As a Recruitment Consultancy you will be required to attend a "virtual meeting" with one of our Consultants prior to your details being submitted to our Clients. Taylor Made Recruitment Services are an equal opportunities employer and encourage applications from all areas of society
May 25, 2026
Full time
Exciting Opportunity: Join a Cutting-edge Global Company as a Technical Support Engineer Are you a skilled Technical Support Engineer with hands-on experience in Trend & Tridium BMS Systems? Are you ready to propel your career with a pioneering industry leader, driving innovation in energy-efficient technology on a global scale? If so, we want to hear from you! About Us: Our client, a forward-thinking organization, is at the forefront of designing and delivering state-of-the-art, energy-efficient infrastructure, ensuring the utmost confidentiality for our clients. Join them as a dedicated Technical Support Engineer and play a pivotal role in supporting our client's business needs. Position: Technical Support Engineer Type: Permanent Location: Onsite (M4 Corridor, UK) Salary: £competitive Why Join Us? Innovative Global Impact: Be part of a visionary team dedicated to revolutionizing energy-efficient technology on a UK and international stage. Career Advancement: Unlock a world of opportunities for professional growth and development. Cutting-edge Environment: Immerse yourself in the dynamic world of groundbreaking technological solutions, collaborating with some of the best leaders in the field. Key Responsibilities: Provide technical support and commissioning assistance to internal teams. Diagnose and troubleshoot complex software and hardware issues, specializing in Trend and Tridium BMS Systems. Address network concerns, configure operating systems, and deliver remote assistance. Rapidly resolve client queries via email, phone, or in-person interactions. Craft clear instructions and technical manuals for intricate problems. Collaborate with onsite subcontractors, ensuring project milestones and quality benchmarks. Research, identify, and implement software and hardware solutions. Conduct BMS PPM tasks and manage control system issues through resolution. Deliver exceptional customer service by effectively guiding clients through issue resolution. Escalate unresolved matters to appropriate internal teams. Document and catalogue all issues and their resolutions. Prepare comprehensive and timely reports. Share technical insights through meticulous note-taking and manual creation. Required Qualifications: Proven experience in service engineering, technical roles, or related fields. Hands-on proficiency in technical problem-solving. Thorough understanding of computer systems, mobile devices, and tech products. Proficiency in diagnosing and resolving basic technical issues. Familiarity with remote desktop applications. Outstanding problem-solving and communication abilities. Skill in delivering clear step-by-step technical assistance. Experience with Tridium AX & N4 systems and Trend systems. Previous involvement in system commissioning. Preferred: Bachelor's Degree. Join our Client in driving innovation and making a significant impact in the world of energy-efficient technology. Apply now and be part of their dynamic team! To ensure that your application receives the fullest possible attention, it is essential that you consider carefully the role that you are applying for, please ensure that your CV contains all relevant information about yourself in relation to the specific role advertised. This is important as in the present economic climate, we are receiving huge amounts of applications and thus it will help your application if your CV and covering letter state all relevant information clearly. Due to this unprecedented increase in applications, we are unfortunately unable to respond to each application personally (which would normally be our preferred method of communication). Hence, if you do not hear from us within one week, we regret you must conclude on this occasion your application for this role has been unsuccessful, we will, however, keep your details for any future opportunities that we may deem you suitable for. As a Recruitment Consultancy you will be required to attend a "virtual meeting" with one of our Consultants prior to your details being submitted to our Clients. Taylor Made Recruitment Services are an equal opportunities employer and encourage applications from all areas of society
2nd Line Support Engineer Halifax Offering £28,000 - £35,000 Basic Salary plus Benefits Technical Prospects are recruiting exclusively on behalf of a well-established IT Services Provider based in Halifax, supporting SME clients throughout the UK. Our client is currently recruiting an experienced 2nd Line Support Engineer to join their established and growing technical support team. This is an excellent opportunity for a customer focused IT professional who enjoys problem solving across a broad range of technologies, and playing a key role in delivering reliable day-to-day support, helping our client's customers stay secure, productive, and connected. 2nd Line Support Engineer - Purpose Provide 1st & 2nd line technical support to customers via phone, email, remote tools, and occasional onsite visits. Diagnose and resolve issues across hardware, software, Microsoft 365, printers, connectivity, and core network services. Install, configure, and support desktops, laptops, mobile devices, operating systems, and business applications. Support user onboarding, account setup, permissions, and email configuration for customer environments. Monitor alerts, manage tickets, document resolutions clearly, and escalate more complex incidents where appropriate. Assist with patching, endpoint protection, cyber security best practice, and proactive service improvement. Work with firewalls, antivirus, backup, and cloud platforms as part of our client's managed service offering. 2nd Line Support Engineer - Candidate - Ideal Previous 2nd line IT support experience in a technical support, service desk, help desk, or desktop support role. Strong working knowledge of Microsoft Windows, desktop hardware, laptops, printers, and common business applications. Good understanding of Microsoft 365 administration and support. Sound knowledge of networking fundamentals, including TCP/IP, Wi-Fi, VPNs, routers, and switching. Excellent troubleshooting skills, with the ability to prioritise and manage multiple tickets effectively and reliably. Strong communication and customer service skills, with a professional, approachable manner and a commitment to working collaboratively with colleagues and clients. Full UK driving licence and willingness to travel to provide onsite client support when required would be beneficial. The 2nd Line Support Engineer is offering £28,000 - £35,000 basic salary plus benefits for the successful candidate. This is a full-time, permanent position, predominantly based at our client's Halifax office with flexibility to attend client sites when required. All successful candidates will be contacted within 5 days of application for the position of 2nd Line Support Engineer. This position is being advertised by Technical Prospects Ltd. The services advertised by Technical Prospects Ltd are those of an Employment Agency.
May 25, 2026
Full time
2nd Line Support Engineer Halifax Offering £28,000 - £35,000 Basic Salary plus Benefits Technical Prospects are recruiting exclusively on behalf of a well-established IT Services Provider based in Halifax, supporting SME clients throughout the UK. Our client is currently recruiting an experienced 2nd Line Support Engineer to join their established and growing technical support team. This is an excellent opportunity for a customer focused IT professional who enjoys problem solving across a broad range of technologies, and playing a key role in delivering reliable day-to-day support, helping our client's customers stay secure, productive, and connected. 2nd Line Support Engineer - Purpose Provide 1st & 2nd line technical support to customers via phone, email, remote tools, and occasional onsite visits. Diagnose and resolve issues across hardware, software, Microsoft 365, printers, connectivity, and core network services. Install, configure, and support desktops, laptops, mobile devices, operating systems, and business applications. Support user onboarding, account setup, permissions, and email configuration for customer environments. Monitor alerts, manage tickets, document resolutions clearly, and escalate more complex incidents where appropriate. Assist with patching, endpoint protection, cyber security best practice, and proactive service improvement. Work with firewalls, antivirus, backup, and cloud platforms as part of our client's managed service offering. 2nd Line Support Engineer - Candidate - Ideal Previous 2nd line IT support experience in a technical support, service desk, help desk, or desktop support role. Strong working knowledge of Microsoft Windows, desktop hardware, laptops, printers, and common business applications. Good understanding of Microsoft 365 administration and support. Sound knowledge of networking fundamentals, including TCP/IP, Wi-Fi, VPNs, routers, and switching. Excellent troubleshooting skills, with the ability to prioritise and manage multiple tickets effectively and reliably. Strong communication and customer service skills, with a professional, approachable manner and a commitment to working collaboratively with colleagues and clients. Full UK driving licence and willingness to travel to provide onsite client support when required would be beneficial. The 2nd Line Support Engineer is offering £28,000 - £35,000 basic salary plus benefits for the successful candidate. This is a full-time, permanent position, predominantly based at our client's Halifax office with flexibility to attend client sites when required. All successful candidates will be contacted within 5 days of application for the position of 2nd Line Support Engineer. This position is being advertised by Technical Prospects Ltd. The services advertised by Technical Prospects Ltd are those of an Employment Agency.
About Aegis: Since 1993, Aegis have been providing IT services nationwide. From IP telephony, cloud services, infrastructure, to advanced intrusion prevention systems and security, they ensure businesses run as smoothly, and as securely as possible. They take on numerous apprentices a year in which they progress internally and become highly successful. About the role: Our client are now looking for an eager candidate to join them as an apprentice. The apprentice will be part of a small, dedicated, IT team, working closely with other engineers and reporting to their dedicated mentor. As they gain exposure to many areas of tech, they have the ability to choose a career path depending on what they enjoy the most. Responsibilities: Providing IT support and assisting with installations for new and existing client bases Building bespoke computer systems and servers, offering telephone technical support, remote support, network installations and call-out support Undertaking internal company procedures e.g. daily backup checks, quarterly maintenance tasks etc Working in conjunction with the IT Manager and the support team Working alongside the IT Manager on the applications, telephony, infrastructure and systems so they meet current and future needs Supporting the IT Manager in handling the day-to-day user requests from service desk system, ticketing & installations and upgrades Developing social media strategies with the team to gain a bigger following in order to increase traffic to the website The training programme is designed to provide real-world skills using the most recent IT technologies to transform individuals into highly skilled IT apprentices. Desirable skills: Good communication/telephone skills Being prepared to provide the highest level of customer service to our customers Ability to recognise and respond to urgent customer requests Strong attention to detail and the ability to follow instructions Working well alone as well as in a team Never being afraid to ask for help Personable with a willingness to learn and a can-do attitude is essential Professional approach / having a flexible approach to work (be able to undertake other duties) Being able to drive is preferred but not essential as long as you are within an hour commute Entry requirements: 3 GCSE's (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information, please visit the UK ENIC website. Working week: 37.5 hours per week, Monday to Friday, 9am - 5:30pm. Benefits: Salary increase upon completion of every module Automatic enrolment into the company's Group Life Policy After 12 months and subject to successful completion of apprenticeship, the apprentice will benefit from the company's profit share Future prospects: 90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average. About QA: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Interested? Apply now! Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.
May 25, 2026
Full time
About Aegis: Since 1993, Aegis have been providing IT services nationwide. From IP telephony, cloud services, infrastructure, to advanced intrusion prevention systems and security, they ensure businesses run as smoothly, and as securely as possible. They take on numerous apprentices a year in which they progress internally and become highly successful. About the role: Our client are now looking for an eager candidate to join them as an apprentice. The apprentice will be part of a small, dedicated, IT team, working closely with other engineers and reporting to their dedicated mentor. As they gain exposure to many areas of tech, they have the ability to choose a career path depending on what they enjoy the most. Responsibilities: Providing IT support and assisting with installations for new and existing client bases Building bespoke computer systems and servers, offering telephone technical support, remote support, network installations and call-out support Undertaking internal company procedures e.g. daily backup checks, quarterly maintenance tasks etc Working in conjunction with the IT Manager and the support team Working alongside the IT Manager on the applications, telephony, infrastructure and systems so they meet current and future needs Supporting the IT Manager in handling the day-to-day user requests from service desk system, ticketing & installations and upgrades Developing social media strategies with the team to gain a bigger following in order to increase traffic to the website The training programme is designed to provide real-world skills using the most recent IT technologies to transform individuals into highly skilled IT apprentices. Desirable skills: Good communication/telephone skills Being prepared to provide the highest level of customer service to our customers Ability to recognise and respond to urgent customer requests Strong attention to detail and the ability to follow instructions Working well alone as well as in a team Never being afraid to ask for help Personable with a willingness to learn and a can-do attitude is essential Professional approach / having a flexible approach to work (be able to undertake other duties) Being able to drive is preferred but not essential as long as you are within an hour commute Entry requirements: 3 GCSE's (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information, please visit the UK ENIC website. Working week: 37.5 hours per week, Monday to Friday, 9am - 5:30pm. Benefits: Salary increase upon completion of every module Automatic enrolment into the company's Group Life Policy After 12 months and subject to successful completion of apprenticeship, the apprentice will benefit from the company's profit share Future prospects: 90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average. About QA: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Interested? Apply now! Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.
IT Support Engineer Location: Aylesbury, Buckinghamshire Salary: Up to £34,000 Set-up: Hybrid Working, Occasional Client Site Visits Required The Opportunity We're working with a growing and customer-focused IT provider looking to add an enthusiastic IT Support Engineer to their technical team based in Aylesbury. This is a fantastic opportunity for someone with strong 1st/2nd Line experience who enjoys a varied role combining remote support, onsite client interaction, and project exposure. You'll be joining a collaborative environment where customer service and technical delivery are equally valued, supporting a broad client base across Microsoft environments and modern cloud technologies. Responsibilities Providing 1st and 2nd Line technical support to a range of users and clients Troubleshooting hardware, software, and network-related issues Supporting Microsoft 365 environments including Exchange Online, Teams, and SharePoint Managing users through Active Directory and Azure/Entra ID Assisting with laptop/desktop builds, installations, and deployments Escalating complex issues where required while maintaining ownership throughout Supporting basic networking issues including switches, routers, and Wi-Fi connectivity Participating in occasional client site visits for support and project work Maintaining accurate ticket updates and documentation within the service desk system Delivering excellent customer service and communication at all levels Skills & Experience Required Previous experience within a 1st/2nd Line Support or IT Support Engineer position Strong troubleshooting skills across Windows environments Experience supporting: Microsoft 365 Active Directory Azure/Entra ID Windows 10/11 Basic networking Experience working within an MSP or fast-paced support environment is highly desirable Strong communication and customer-facing skills Full UK driving licence preferred due to occasional site visits What's on Offer Salary up to £34,000 Hybrid working arrangement Exposure to a wide variety of technologies and environments Supportive and collaborative team culture Ongoing training and development opportunities Opportunity to gain project exposure alongside support responsibilities If you're looking for a role where no two days are the same and you can continue developing your technical skillset within a growing IT environment, we'd love to hear from you.
May 25, 2026
Full time
IT Support Engineer Location: Aylesbury, Buckinghamshire Salary: Up to £34,000 Set-up: Hybrid Working, Occasional Client Site Visits Required The Opportunity We're working with a growing and customer-focused IT provider looking to add an enthusiastic IT Support Engineer to their technical team based in Aylesbury. This is a fantastic opportunity for someone with strong 1st/2nd Line experience who enjoys a varied role combining remote support, onsite client interaction, and project exposure. You'll be joining a collaborative environment where customer service and technical delivery are equally valued, supporting a broad client base across Microsoft environments and modern cloud technologies. Responsibilities Providing 1st and 2nd Line technical support to a range of users and clients Troubleshooting hardware, software, and network-related issues Supporting Microsoft 365 environments including Exchange Online, Teams, and SharePoint Managing users through Active Directory and Azure/Entra ID Assisting with laptop/desktop builds, installations, and deployments Escalating complex issues where required while maintaining ownership throughout Supporting basic networking issues including switches, routers, and Wi-Fi connectivity Participating in occasional client site visits for support and project work Maintaining accurate ticket updates and documentation within the service desk system Delivering excellent customer service and communication at all levels Skills & Experience Required Previous experience within a 1st/2nd Line Support or IT Support Engineer position Strong troubleshooting skills across Windows environments Experience supporting: Microsoft 365 Active Directory Azure/Entra ID Windows 10/11 Basic networking Experience working within an MSP or fast-paced support environment is highly desirable Strong communication and customer-facing skills Full UK driving licence preferred due to occasional site visits What's on Offer Salary up to £34,000 Hybrid working arrangement Exposure to a wide variety of technologies and environments Supportive and collaborative team culture Ongoing training and development opportunities Opportunity to gain project exposure alongside support responsibilities If you're looking for a role where no two days are the same and you can continue developing your technical skillset within a growing IT environment, we'd love to hear from you.
Global Workplace Solutions is a division of CBRE providing integrated solutions across large multi-discipline property portfolios. We are an organisation that has people at the heart of its culture and our aim for this account is to deliver an exceptional service to BT. Our BT Workplace team provide a full range of building maintenance services to their 7,000 buildings in the UK, from commercial offices and telephone exchanges to call centres and retail shops. We encourage new ways of working, driving innovation, whilst always living to our RISE values. Respect, Integrity, Service, Excellence The role: Multi Skilled Host Acting as the heart of the office, our Hosts anticipate customer needs and provide a 'hassle-free' workplace experience that's designed to make life easier and enhance our customers' wellbeing. Hosts deliver people-focussed, anticipatory services in order to provide a cohesive and connected workplace experience for building occupants and visitors. Hosts will enhance the moments that matter throughout a colleague's working day. Our Hosts are the first point of contact when people enter the building, providing a warm welcome to colleagues and building visitors alike and being knowledgeable about the local area. They are at the forefront of delivering a positive office experience; being the first point-of-contact for building users throughout the day, acting as a liaison between the occupants and the wider workplace team for all building and housekeeping services to keep our client workspaces running smoothly. Supporting colleagues in using meeting room technology, delivering engagement activities and games for wellbeing, ensuring consumables are stocked, and ensuring the building is reset so each day it looks like it did on 'day one'. At larger locations Hosts manage meetings and event spaces. From greeting guests to assisting with bookings, catering, AV and other event activity; Hosts ensure everything runs smoothly so our client can concentrate on enjoying their event. We ensure an exceptional workplace experience journey for our colleagues and clients alike. It's about detail, best practice, knowing what good looks like and then raising the bar. Key responsibilities are as follows: To deliver a world-class Front of House service to welcome clients, visitors, colleagues and business partners at all times To plan and prioritise own work allocation according to the needs of the site as determined by your Line Manager Carry out daily building walks to ensure all floors are tidy and reset back to 'day one' and proactively manage any issues identified Act as the 'face' for your areas of the building and provide proactive innovative solutions and resolution of BT colleague issues and provide visible assistance when required Activity planning and delivery to support BT colleague engagement Support the team, ensuring the site always remains compliant with current Health & Safety legislation Ensure all building communications are up to date and in line with company expectations and have relevant information always displayed Ensure that all requests made via the Facilities Helpdesk are entered on to the system in a timely manner and that completed jobs are updated through the CAFM systems within the contractual SLA Engage with other service partners, such as housekeeping and security to ensure prompt and effective request solutions and close out Provide Front of House / Reception services, work across and deliver services across different Floors and support all Meetings and Events as required Assist and co-ordinate with the in-house Engineering team to ensure all tasks are completed within SLA and to a quality standard Always promote and maintain the core values of CBRE Provide portering and planning support as required Monitor and report as needed on building occupancy and utilization To provide any other administrative duties as required To ensure there is a pleasant and positive working environment for BT business colleagues with hosts who are available and accessible within the building To build relationships with clients and colleagues To be proactively visible in all areas of the building Deliver site inductions to new client colleagues and building users To communicate effectively and appropriately - using verbal and written channels in both a proactive and professional manner Utilise skills and knowledge to join/become a subject matter expert and/or champion to support with continuous improvement and innovations Person Specification: Previous experience in a customer facing role is essential. Excellent communication and customer service skills with a high level of attention to detail. Ability to seek out opportunities for continuous improvement and portray vision, values and passion. Exceptional written and verbal communication skills Ability to successfully multitask and able to adjust tasks in accordance with changing deadlines and priorities in a high-pressured environment. Organised, independent and self-motivated, enthusiastic, dependable, detail-oriented, flexible in scheduling and prioritisation. Flexible approach to work Understands and appreciates the importance of using discretion at all times Does not let issues go; follows up on issues through to resolution. Our mission: To build a world-class business through exceptional service and exceptional people Why CBRE? Salary & Benefits: Enjoy a competitive salary with a comprehensive benefits programme, designed to make sure you feel valued in your role, with benefits that support the mental, physical, emotional and financial health for you and your family. Learning & Development: Access LinkedIn Learning from day one with over 16,000 courses available, grow through our internal career pathways an unlimited training support on Talent Coach. Values-Based Culture: We encourage new ways of working, driving innovation, whilst always living to our RISE values. Respect, Integrity, Service and Excellence. Positive Work Environment: Over 74% of our colleagues would recommend us as a great place to work, according to our latest internal engagement survey. Volunteering Days: Benefit from 2 paid volunteering days per year. Exclusive Discounts: Nuffield gym memberships and restaurant discount cards At CBRE, we value diversity and believe that everyone is extraordinary in their own way. We are an inclusive employer. Even if you are not sure you fit all the requirements for a particular role, we'd still love to hear from you. There may be another opportunity within CBRE that is more suitable for you now or in the future.
May 25, 2026
Full time
Global Workplace Solutions is a division of CBRE providing integrated solutions across large multi-discipline property portfolios. We are an organisation that has people at the heart of its culture and our aim for this account is to deliver an exceptional service to BT. Our BT Workplace team provide a full range of building maintenance services to their 7,000 buildings in the UK, from commercial offices and telephone exchanges to call centres and retail shops. We encourage new ways of working, driving innovation, whilst always living to our RISE values. Respect, Integrity, Service, Excellence The role: Multi Skilled Host Acting as the heart of the office, our Hosts anticipate customer needs and provide a 'hassle-free' workplace experience that's designed to make life easier and enhance our customers' wellbeing. Hosts deliver people-focussed, anticipatory services in order to provide a cohesive and connected workplace experience for building occupants and visitors. Hosts will enhance the moments that matter throughout a colleague's working day. Our Hosts are the first point of contact when people enter the building, providing a warm welcome to colleagues and building visitors alike and being knowledgeable about the local area. They are at the forefront of delivering a positive office experience; being the first point-of-contact for building users throughout the day, acting as a liaison between the occupants and the wider workplace team for all building and housekeeping services to keep our client workspaces running smoothly. Supporting colleagues in using meeting room technology, delivering engagement activities and games for wellbeing, ensuring consumables are stocked, and ensuring the building is reset so each day it looks like it did on 'day one'. At larger locations Hosts manage meetings and event spaces. From greeting guests to assisting with bookings, catering, AV and other event activity; Hosts ensure everything runs smoothly so our client can concentrate on enjoying their event. We ensure an exceptional workplace experience journey for our colleagues and clients alike. It's about detail, best practice, knowing what good looks like and then raising the bar. Key responsibilities are as follows: To deliver a world-class Front of House service to welcome clients, visitors, colleagues and business partners at all times To plan and prioritise own work allocation according to the needs of the site as determined by your Line Manager Carry out daily building walks to ensure all floors are tidy and reset back to 'day one' and proactively manage any issues identified Act as the 'face' for your areas of the building and provide proactive innovative solutions and resolution of BT colleague issues and provide visible assistance when required Activity planning and delivery to support BT colleague engagement Support the team, ensuring the site always remains compliant with current Health & Safety legislation Ensure all building communications are up to date and in line with company expectations and have relevant information always displayed Ensure that all requests made via the Facilities Helpdesk are entered on to the system in a timely manner and that completed jobs are updated through the CAFM systems within the contractual SLA Engage with other service partners, such as housekeeping and security to ensure prompt and effective request solutions and close out Provide Front of House / Reception services, work across and deliver services across different Floors and support all Meetings and Events as required Assist and co-ordinate with the in-house Engineering team to ensure all tasks are completed within SLA and to a quality standard Always promote and maintain the core values of CBRE Provide portering and planning support as required Monitor and report as needed on building occupancy and utilization To provide any other administrative duties as required To ensure there is a pleasant and positive working environment for BT business colleagues with hosts who are available and accessible within the building To build relationships with clients and colleagues To be proactively visible in all areas of the building Deliver site inductions to new client colleagues and building users To communicate effectively and appropriately - using verbal and written channels in both a proactive and professional manner Utilise skills and knowledge to join/become a subject matter expert and/or champion to support with continuous improvement and innovations Person Specification: Previous experience in a customer facing role is essential. Excellent communication and customer service skills with a high level of attention to detail. Ability to seek out opportunities for continuous improvement and portray vision, values and passion. Exceptional written and verbal communication skills Ability to successfully multitask and able to adjust tasks in accordance with changing deadlines and priorities in a high-pressured environment. Organised, independent and self-motivated, enthusiastic, dependable, detail-oriented, flexible in scheduling and prioritisation. Flexible approach to work Understands and appreciates the importance of using discretion at all times Does not let issues go; follows up on issues through to resolution. Our mission: To build a world-class business through exceptional service and exceptional people Why CBRE? Salary & Benefits: Enjoy a competitive salary with a comprehensive benefits programme, designed to make sure you feel valued in your role, with benefits that support the mental, physical, emotional and financial health for you and your family. Learning & Development: Access LinkedIn Learning from day one with over 16,000 courses available, grow through our internal career pathways an unlimited training support on Talent Coach. Values-Based Culture: We encourage new ways of working, driving innovation, whilst always living to our RISE values. Respect, Integrity, Service and Excellence. Positive Work Environment: Over 74% of our colleagues would recommend us as a great place to work, according to our latest internal engagement survey. Volunteering Days: Benefit from 2 paid volunteering days per year. Exclusive Discounts: Nuffield gym memberships and restaurant discount cards At CBRE, we value diversity and believe that everyone is extraordinary in their own way. We are an inclusive employer. Even if you are not sure you fit all the requirements for a particular role, we'd still love to hear from you. There may be another opportunity within CBRE that is more suitable for you now or in the future.
Service Manager up to £70k 1 day per week in Huddersfield or Manchester We're working with a long-standing UK organisation undergoing continued investment in its technology operations and service maturity. They're now appointing a senior IT Service Manager to strengthen operational governance and drive service excellence across the business. You'll own key operational processes including incident management, service controls and risk mitigation, working alongside senior technical and delivery stakeholders to ensure systems remain stable, secure and scalable. Key responsibilities Own and lead technical incident management (including P1/P2 incidents and out-of-hours escalation) Act as incident commander during major incidents, managing communications and mitigation strategies Define, maintain and report on SLAs, SLOs and service health metrics Oversee service desk triage processes, priorities and ceremonies Lead cyber incident response and vulnerability remediation across the tech estate Support audit readiness and compliance (ISO 27001 and related frameworks) Partner with engineering and product teams on service improvement and capacity planning What we're looking for 5+ years' experience in IT / Technology Service Management, Incident Management or similar Strong knowledge of ITIL practices (incident, problem, change, service level management) Proven experience running major incidents and out-of-hours support models Hands-on experience with vulnerability management and cyber security processes Familiarity with ISO 27001 / SOC 2 environments and working with audits Experience with ITSM tools (e.g. Jira Service Management, ServiceNow) Comfortable producing dashboards and service reporting (Power BI, Jira, Confluence, etc.) If interested, apply directly through LinkedIn or drop me a message!
May 25, 2026
Full time
Service Manager up to £70k 1 day per week in Huddersfield or Manchester We're working with a long-standing UK organisation undergoing continued investment in its technology operations and service maturity. They're now appointing a senior IT Service Manager to strengthen operational governance and drive service excellence across the business. You'll own key operational processes including incident management, service controls and risk mitigation, working alongside senior technical and delivery stakeholders to ensure systems remain stable, secure and scalable. Key responsibilities Own and lead technical incident management (including P1/P2 incidents and out-of-hours escalation) Act as incident commander during major incidents, managing communications and mitigation strategies Define, maintain and report on SLAs, SLOs and service health metrics Oversee service desk triage processes, priorities and ceremonies Lead cyber incident response and vulnerability remediation across the tech estate Support audit readiness and compliance (ISO 27001 and related frameworks) Partner with engineering and product teams on service improvement and capacity planning What we're looking for 5+ years' experience in IT / Technology Service Management, Incident Management or similar Strong knowledge of ITIL practices (incident, problem, change, service level management) Proven experience running major incidents and out-of-hours support models Hands-on experience with vulnerability management and cyber security processes Familiarity with ISO 27001 / SOC 2 environments and working with audits Experience with ITSM tools (e.g. Jira Service Management, ServiceNow) Comfortable producing dashboards and service reporting (Power BI, Jira, Confluence, etc.) If interested, apply directly through LinkedIn or drop me a message!
We have an exciting opportunity to work as an IT Support Apprentice for Sony! About the role: As an IT Support Apprentice, you will assist in delivering IT support services for game development specialists while gaining hands-on experience across desktop support, service desk operations, and IT infrastructure. Including game development kits, audio visual technology and telephony. You will work closely with experienced engineers, contributing to day-to-day support tasks and developing your technical and professional skills. Please note: Applicants must be 18 years old or over. Responsibilities: Assist in providing IT support services to game development teams Support the service desk by logging, updating, and resolving tickets within agreed SLAs under supervision Help maintain day-to-day IT desktop support, including workstations, cabling, telephony, and software Assist with desktop-related projects such as workstation upgrades, software deployments, and office moves Carry out installation and basic configuration of hardware and software Support the IT team in maintaining strong working relationships with the Development Studio Help monitor service performance against SLAs and report issues to senior team members Maintain accurate documentation of support activities and solutions What you'll learn: Developing knowledge of desktop security and asset management processes Assisting with the management and distribution of IT peripherals Learning how to optimise desktop and workstation performance Gaining exposure to hardware and software selection processes Understanding IT and information security policies and how they are applied in practice Supporting the team in ensuring services align with current security policies and standards What we're looking for: A strong interest in IT support and technology Basic understanding of desktop hardware, software, and operating systems (Windows, macOS, or Linux) Willingness to learn about service desk operations and support processes Good problem-solving skills and attention to detail Strong communication and interpersonal skills Ability to prioritise tasks and work effectively under guidance A proactive and customer-focused mindset The following experience would be beneficial: Exposure to IT environments or support roles (e.g., school, personal projects, or work experience) Basic awareness of infrastructure concepts (e.g., Active Directory, DNS, DHCP) Interest in the gaming or creative industry Awareness of ITIL or IT service management concepts Entry requirements: 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information please visit the UK ENIC website. Working hours: 37.5 hours per week, 9am to 5:30pm with a 1-hour unpaid lunch break. Benefits: PlayStation perks such as free 1 party games and free PlayStation Plus subscription Pension scheme Life assurance Income protection BUPA private medical & dental insurance 25 days annual leave per year, plus discretionary 3 day summer wellness break and discretionary shut down over Christmas Buy or sell up to 5 days holiday Flexible working hours Family friendly parental leave policies Up to 35% off Sony brand products Subsidised on-site café On-site gym Free eye test and glasses voucher Mental wellbeing programme As well as a range of employee funded optional benefits Future prospects: 90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average. About QA: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Interested? Apply now! Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.
May 25, 2026
Full time
We have an exciting opportunity to work as an IT Support Apprentice for Sony! About the role: As an IT Support Apprentice, you will assist in delivering IT support services for game development specialists while gaining hands-on experience across desktop support, service desk operations, and IT infrastructure. Including game development kits, audio visual technology and telephony. You will work closely with experienced engineers, contributing to day-to-day support tasks and developing your technical and professional skills. Please note: Applicants must be 18 years old or over. Responsibilities: Assist in providing IT support services to game development teams Support the service desk by logging, updating, and resolving tickets within agreed SLAs under supervision Help maintain day-to-day IT desktop support, including workstations, cabling, telephony, and software Assist with desktop-related projects such as workstation upgrades, software deployments, and office moves Carry out installation and basic configuration of hardware and software Support the IT team in maintaining strong working relationships with the Development Studio Help monitor service performance against SLAs and report issues to senior team members Maintain accurate documentation of support activities and solutions What you'll learn: Developing knowledge of desktop security and asset management processes Assisting with the management and distribution of IT peripherals Learning how to optimise desktop and workstation performance Gaining exposure to hardware and software selection processes Understanding IT and information security policies and how they are applied in practice Supporting the team in ensuring services align with current security policies and standards What we're looking for: A strong interest in IT support and technology Basic understanding of desktop hardware, software, and operating systems (Windows, macOS, or Linux) Willingness to learn about service desk operations and support processes Good problem-solving skills and attention to detail Strong communication and interpersonal skills Ability to prioritise tasks and work effectively under guidance A proactive and customer-focused mindset The following experience would be beneficial: Exposure to IT environments or support roles (e.g., school, personal projects, or work experience) Basic awareness of infrastructure concepts (e.g., Active Directory, DNS, DHCP) Interest in the gaming or creative industry Awareness of ITIL or IT service management concepts Entry requirements: 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information please visit the UK ENIC website. Working hours: 37.5 hours per week, 9am to 5:30pm with a 1-hour unpaid lunch break. Benefits: PlayStation perks such as free 1 party games and free PlayStation Plus subscription Pension scheme Life assurance Income protection BUPA private medical & dental insurance 25 days annual leave per year, plus discretionary 3 day summer wellness break and discretionary shut down over Christmas Buy or sell up to 5 days holiday Flexible working hours Family friendly parental leave policies Up to 35% off Sony brand products Subsidised on-site café On-site gym Free eye test and glasses voucher Mental wellbeing programme As well as a range of employee funded optional benefits Future prospects: 90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average. About QA: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Interested? Apply now! Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.
Role: IT Support Engineer Location: Bromsgrove (Hybrid Working) Salary: £30,000 + Paid Certifications Are you an enthusiastic IT Support Engineer looking to develop your career in a supportive, modern, and fast-growing tech environment? This is a fantastic opportunity to join a friendly MSP-style team where you'll work with a wide range of technologies, gain hands-on experience, and receive fully funded certifications to help you progress in your career. The Role You'll play a key part in delivering high-quality 1st/2nd line support across a varied customer base, working with technologies such as: Windows 10/11 & Windows Server Microsoft 365 (Teams, Exchange, SharePoint) Networking (DNS, DHCP, firewalls, switches, VPNs) VMware & Virtualisation Azure cloud services Hardware troubleshooting & device configuration General IT support, ticket management, and customer communication This is a hybrid role offering a mix of office and home working, ideal for someone eager to grow their skills in a structured, well-supported environment. What You'll Be Doing Resolving user issues across desktops, servers, cloud and network environments Supporting the second and third line engineers in technical issues and projects when required Monitoring systems, escalating complex issues, and helping improve processes Collaborating with senior engineers to expand your technical knowledge Providing excellent customer service with a proactive mindset What We're Looking For 1-2 years' experience in an IT support or helpdesk role A solid understanding of Microsoft technologies and basic networking A passion for learning and improving your technical skills Strong communication skills and a customer-focused approach Someone who enjoys problem solving and working as part of a team What's in It for You £27,000 salary Hybrid working Paid professional certifications (Microsoft, Networking, Security etc.) Great culture, supportive management, and ongoing career development Exposure to modern technologies across cloud, virtualisation, networking and more Opportunity to progress into 2nd line, cloud, networking or project roles If you think this role could be the ideal next step in your career we want to hear from you! Apply now with an up-to-date CV to be considered.
May 25, 2026
Full time
Role: IT Support Engineer Location: Bromsgrove (Hybrid Working) Salary: £30,000 + Paid Certifications Are you an enthusiastic IT Support Engineer looking to develop your career in a supportive, modern, and fast-growing tech environment? This is a fantastic opportunity to join a friendly MSP-style team where you'll work with a wide range of technologies, gain hands-on experience, and receive fully funded certifications to help you progress in your career. The Role You'll play a key part in delivering high-quality 1st/2nd line support across a varied customer base, working with technologies such as: Windows 10/11 & Windows Server Microsoft 365 (Teams, Exchange, SharePoint) Networking (DNS, DHCP, firewalls, switches, VPNs) VMware & Virtualisation Azure cloud services Hardware troubleshooting & device configuration General IT support, ticket management, and customer communication This is a hybrid role offering a mix of office and home working, ideal for someone eager to grow their skills in a structured, well-supported environment. What You'll Be Doing Resolving user issues across desktops, servers, cloud and network environments Supporting the second and third line engineers in technical issues and projects when required Monitoring systems, escalating complex issues, and helping improve processes Collaborating with senior engineers to expand your technical knowledge Providing excellent customer service with a proactive mindset What We're Looking For 1-2 years' experience in an IT support or helpdesk role A solid understanding of Microsoft technologies and basic networking A passion for learning and improving your technical skills Strong communication skills and a customer-focused approach Someone who enjoys problem solving and working as part of a team What's in It for You £27,000 salary Hybrid working Paid professional certifications (Microsoft, Networking, Security etc.) Great culture, supportive management, and ongoing career development Exposure to modern technologies across cloud, virtualisation, networking and more Opportunity to progress into 2nd line, cloud, networking or project roles If you think this role could be the ideal next step in your career we want to hear from you! Apply now with an up-to-date CV to be considered.
Are you passionate about tech and ready to kickstart your career in IT? We're looking for a hardworking, motivated IT Service Desk Engineer Apprentice to join the team and support customers across the UK. No prior experience required-what matters most is your attitude, willingness to learn, and strong work ethic. About the role: You'll be the first point of contact for IT support, helping to resolve issues and ensure smooth day-to-day operations for customers. Working in a fast-paced environment, you'll provide support over the phone, via a ticketing system, and occasionally on-site. Alongside your role, you'll complete a Level 3 IT apprenticeship, giving you the opportunity to develop your technical knowledge and skills while gaining hands-on experience. This is a great opportunity to build a strong foundation in IT support while delivering excellent customer service and contributing to continuous service improvement. Responsibilities: Provide 1st and 2nd line IT support to customers, remotely and on-site Diagnose and resolve hardware and software issues, including Windows and Mac operating systems Respond to IT requests within agreed SLA timeframes Install and configure IT equipment in office, remote, and on-site environments Set up user accounts, email addresses, and groups Maintain accurate documentation of processes, configurations, and critical information Support upgrades of IT hardware and software Troubleshoot printers, copiers, and scanners Communicate clearly with customers, keeping them updated on progress Work collaboratively with the wider team, sharing knowledge and updates Support IT projects and attend training as required What we're looking for: A genuine interest in IT and technology Strong communication skills with a reliable and committed approach Eagerness to learn and develop new skills A logical mindset with a creative approach to problem solving Ability to manage multiple tasks and prioritise effectively Proactive attitude with a willingness to get stuck in Adaptable and flexible in a fast-paced environment Full UK driving licence and access to your own car (preferred) No prior IT experience required Entry requirements: 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information please visit the UK ENIC website. Working hours: 40 hours per week, 10am - 7pm, Monday - Friday (1 hour unpaid lunch break per day) Benefits: 28 days annual leave Your birthday off work Mobile phone contract covered Birthday and length of service rewards Health cash plan Employee assistance program Cycle to work scheme Free onsite parking Retail discount scheme Gym and leisure discounts Discounted or free home broadband Workplace pension (if applicable) Future prospects: 90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average. About QA: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Interested? Apply now! Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.
May 25, 2026
Full time
Are you passionate about tech and ready to kickstart your career in IT? We're looking for a hardworking, motivated IT Service Desk Engineer Apprentice to join the team and support customers across the UK. No prior experience required-what matters most is your attitude, willingness to learn, and strong work ethic. About the role: You'll be the first point of contact for IT support, helping to resolve issues and ensure smooth day-to-day operations for customers. Working in a fast-paced environment, you'll provide support over the phone, via a ticketing system, and occasionally on-site. Alongside your role, you'll complete a Level 3 IT apprenticeship, giving you the opportunity to develop your technical knowledge and skills while gaining hands-on experience. This is a great opportunity to build a strong foundation in IT support while delivering excellent customer service and contributing to continuous service improvement. Responsibilities: Provide 1st and 2nd line IT support to customers, remotely and on-site Diagnose and resolve hardware and software issues, including Windows and Mac operating systems Respond to IT requests within agreed SLA timeframes Install and configure IT equipment in office, remote, and on-site environments Set up user accounts, email addresses, and groups Maintain accurate documentation of processes, configurations, and critical information Support upgrades of IT hardware and software Troubleshoot printers, copiers, and scanners Communicate clearly with customers, keeping them updated on progress Work collaboratively with the wider team, sharing knowledge and updates Support IT projects and attend training as required What we're looking for: A genuine interest in IT and technology Strong communication skills with a reliable and committed approach Eagerness to learn and develop new skills A logical mindset with a creative approach to problem solving Ability to manage multiple tasks and prioritise effectively Proactive attitude with a willingness to get stuck in Adaptable and flexible in a fast-paced environment Full UK driving licence and access to your own car (preferred) No prior IT experience required Entry requirements: 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information please visit the UK ENIC website. Working hours: 40 hours per week, 10am - 7pm, Monday - Friday (1 hour unpaid lunch break per day) Benefits: 28 days annual leave Your birthday off work Mobile phone contract covered Birthday and length of service rewards Health cash plan Employee assistance program Cycle to work scheme Free onsite parking Retail discount scheme Gym and leisure discounts Discounted or free home broadband Workplace pension (if applicable) Future prospects: 90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average. About QA: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Interested? Apply now! Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.
Intelligent Resource is working in partnership with a leading global provider of ICT Services for the large enterprise and public sector markets. We have several Permanent opportunities for Field Services Engineers based across the UK. This role is based in Glasgow on a permanent basis . IT Field Services Engineer Full-time permanent role £24,600 - £27,700 depending on experience + Car allowance + Fuel Card + etc. benefits Role Overview: Working as a Field Services Engineer, your role will include the maintenance and support for field-based clients. You will provide on-site support for client's IT hardware devices. You will cover a geographic area, where the average travel time per ticket is 30 minutes nationally. Essential Skills: A full valid UK drivers licence and personal Car with Business insurance. Able to demonstrate the right to work in the UK Be prepared to undergo a Baseline Personnel Security Standard (BPSS) check Ability to resolve hardware issues and basic software problems Capable of building (o/s and required software) and deploying PCs (desktop and Laptop) We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. Intelligent Resource acts as both an employment business and as an employment agency. Please Note: Shortlisted candidates will be contacted via Call/Email. Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients. If you need any help or adjustments during the recruitment process for any reason , please let us know when you apply or talk to the recruiters directly so we can support you.
May 25, 2026
Full time
Intelligent Resource is working in partnership with a leading global provider of ICT Services for the large enterprise and public sector markets. We have several Permanent opportunities for Field Services Engineers based across the UK. This role is based in Glasgow on a permanent basis . IT Field Services Engineer Full-time permanent role £24,600 - £27,700 depending on experience + Car allowance + Fuel Card + etc. benefits Role Overview: Working as a Field Services Engineer, your role will include the maintenance and support for field-based clients. You will provide on-site support for client's IT hardware devices. You will cover a geographic area, where the average travel time per ticket is 30 minutes nationally. Essential Skills: A full valid UK drivers licence and personal Car with Business insurance. Able to demonstrate the right to work in the UK Be prepared to undergo a Baseline Personnel Security Standard (BPSS) check Ability to resolve hardware issues and basic software problems Capable of building (o/s and required software) and deploying PCs (desktop and Laptop) We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. Intelligent Resource acts as both an employment business and as an employment agency. Please Note: Shortlisted candidates will be contacted via Call/Email. Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients. If you need any help or adjustments during the recruitment process for any reason , please let us know when you apply or talk to the recruiters directly so we can support you.
This is a newly created role for an IT Infrastructure Engineer to join a leading SME firm in the heart of Surrey as an IBM iSeries specialist. This role is paying £60,000 and offers hybrid working (3 days office / 2 days home). To be considered for this IT Infrastructure Engineer role, you will have a solid background in IBMi (IBM iSeries) & IBM Power Servers, providing remote customer support & maintenance, and design & implementation services. As an experienced IT Infrastructure Engineer / IT Consultant, your skill set will include: IBM iSeries & IBM Power Servers Data Centre experience Network switches, routers & firewalls Some Microsoft Azure cloud Some VMWare & HyperV virtualisation Ideally Veeam &/or Commvault Working across the complete infrastructure, you will be responsible for designing, configuring, monitoring, automating, storage & disaster recovery systems & hardware, which will also include Backup As A Service, Disaster Recovery As A Service, and Hosting As A Service. Working on an IT Service Desk in a small team of IBM specialists, you will provide remote customer support and remote data centre support to enterprise IBMi, Azure & VMWare environments. In addition to BAU support, you will also be responsible for scheduled OS upgrades, firmware upgrades, DR tests and Data Restore tests. Any further experience with enterprise storage systems such as IBM, PURE, EMC &/or HP; and replication & backup tools such as Commvault, Mimix, Maxava, &/or Q-EDD. Based in Central Surrey (with onsite parking), my client offers hybrid working of 3 days in the office and 2 days working from home. Please note - there will be 1 week a month of on-call support, where there is an additional weekly bonus for being on call + time & half / double pay for carrying out work. This role pays £60,000 and offers the chance to work with an impressive array of enterprise clients using the latest technologies. If you are an experienced infrastructure engineer with solid IBMi / IBM iSeries, IBM Power Servers, Microsoft Azure, & VMWare skills, and you are looking for a new challenge, please send me your CV immediately.
May 25, 2026
Full time
This is a newly created role for an IT Infrastructure Engineer to join a leading SME firm in the heart of Surrey as an IBM iSeries specialist. This role is paying £60,000 and offers hybrid working (3 days office / 2 days home). To be considered for this IT Infrastructure Engineer role, you will have a solid background in IBMi (IBM iSeries) & IBM Power Servers, providing remote customer support & maintenance, and design & implementation services. As an experienced IT Infrastructure Engineer / IT Consultant, your skill set will include: IBM iSeries & IBM Power Servers Data Centre experience Network switches, routers & firewalls Some Microsoft Azure cloud Some VMWare & HyperV virtualisation Ideally Veeam &/or Commvault Working across the complete infrastructure, you will be responsible for designing, configuring, monitoring, automating, storage & disaster recovery systems & hardware, which will also include Backup As A Service, Disaster Recovery As A Service, and Hosting As A Service. Working on an IT Service Desk in a small team of IBM specialists, you will provide remote customer support and remote data centre support to enterprise IBMi, Azure & VMWare environments. In addition to BAU support, you will also be responsible for scheduled OS upgrades, firmware upgrades, DR tests and Data Restore tests. Any further experience with enterprise storage systems such as IBM, PURE, EMC &/or HP; and replication & backup tools such as Commvault, Mimix, Maxava, &/or Q-EDD. Based in Central Surrey (with onsite parking), my client offers hybrid working of 3 days in the office and 2 days working from home. Please note - there will be 1 week a month of on-call support, where there is an additional weekly bonus for being on call + time & half / double pay for carrying out work. This role pays £60,000 and offers the chance to work with an impressive array of enterprise clients using the latest technologies. If you are an experienced infrastructure engineer with solid IBMi / IBM iSeries, IBM Power Servers, Microsoft Azure, & VMWare skills, and you are looking for a new challenge, please send me your CV immediately.
Level 1 Service Desk Engineer Salary: £30,000 - £35,000 Home-based (UK) Commutable to Godalming (GU7) & Heathrow Office attendance: 1 week per month (Surrey) Full-time 37.5 hours per week Rotating shifts (Mon-Fri) About the Role A growing IT managed services provider is seeking a Level 1 Service Desk Engineer to join its support team. This is a remote-first role working within a structured L0/L1/L2 support environment, acting as the first point of contact for end-user IT issues. You'll handle a wide range of technical queries, from everyday user support to more detailed troubleshooting, while gaining exposure to enterprise-level Microsoft technologies and cloud environments. The role is ideal for someone who is customer-focused, technically curious, and looking to build a long-term career in IT support within a fast-paced MSP environment. Key Responsibilities Provide remote IT support via phone, email, and remote tools Troubleshoot Windows, Microsoft 365, devices, printers, and basic networking issues Log, manage, and resolve tickets with accurate documentation Escalate complex issues to 2nd/3rd line support teams Support Microsoft 365, Entra ID, and Intune administration Assist with onsite support visits and project work when required Maintain and update knowledge base documentation Ensure SLA targets and service quality standards are met Identify and escalate potential security incidents Technical Environment Windows Desktop & Windows Server Microsoft 365 Microsoft Entra ID Microsoft Intune ITSM tools (e.g. ServiceNow) Basic TCP/IP networking ITIL processes (Incident, Problem, Change, Request Fulfilment) Hardware support (desktops, laptops, mobile devices, printers) Working Pattern Remote-first (UK-based) Must be commutable to Godalming, Surrey (GU7) Must also be commutable to Heathrow customer site Office attendance: 1 week per month (Surrey) Occasional onsite visits required Shift rotation: Early: 07:00 - 15:30 Mid: 09:00 - 17:30 Late: 10:30 - 19:00 About You Minimum 3 years' experience in IT Service Desk / IT Support role Strong Microsoft 365 support experience Experience with device troubleshooting and endpoint support Confident working within SLA-driven ticketing environments Strong communication and customer service skills Logical, structured troubleshooting approach Comfortable working independently in a remote environment Motivated to build a long-term IT career Desirable Certifications AZ-900 / MS-900 / SC-900 MD-102 AZ-104 ITIL Foundation
May 25, 2026
Full time
Level 1 Service Desk Engineer Salary: £30,000 - £35,000 Home-based (UK) Commutable to Godalming (GU7) & Heathrow Office attendance: 1 week per month (Surrey) Full-time 37.5 hours per week Rotating shifts (Mon-Fri) About the Role A growing IT managed services provider is seeking a Level 1 Service Desk Engineer to join its support team. This is a remote-first role working within a structured L0/L1/L2 support environment, acting as the first point of contact for end-user IT issues. You'll handle a wide range of technical queries, from everyday user support to more detailed troubleshooting, while gaining exposure to enterprise-level Microsoft technologies and cloud environments. The role is ideal for someone who is customer-focused, technically curious, and looking to build a long-term career in IT support within a fast-paced MSP environment. Key Responsibilities Provide remote IT support via phone, email, and remote tools Troubleshoot Windows, Microsoft 365, devices, printers, and basic networking issues Log, manage, and resolve tickets with accurate documentation Escalate complex issues to 2nd/3rd line support teams Support Microsoft 365, Entra ID, and Intune administration Assist with onsite support visits and project work when required Maintain and update knowledge base documentation Ensure SLA targets and service quality standards are met Identify and escalate potential security incidents Technical Environment Windows Desktop & Windows Server Microsoft 365 Microsoft Entra ID Microsoft Intune ITSM tools (e.g. ServiceNow) Basic TCP/IP networking ITIL processes (Incident, Problem, Change, Request Fulfilment) Hardware support (desktops, laptops, mobile devices, printers) Working Pattern Remote-first (UK-based) Must be commutable to Godalming, Surrey (GU7) Must also be commutable to Heathrow customer site Office attendance: 1 week per month (Surrey) Occasional onsite visits required Shift rotation: Early: 07:00 - 15:30 Mid: 09:00 - 17:30 Late: 10:30 - 19:00 About You Minimum 3 years' experience in IT Service Desk / IT Support role Strong Microsoft 365 support experience Experience with device troubleshooting and endpoint support Confident working within SLA-driven ticketing environments Strong communication and customer service skills Logical, structured troubleshooting approach Comfortable working independently in a remote environment Motivated to build a long-term IT career Desirable Certifications AZ-900 / MS-900 / SC-900 MD-102 AZ-104 ITIL Foundation
DevOps SME (AWS) 6 Months Contract £60 to £80 per hour (Inside IR35) Remote Working Active SC Clearance is needed A top tier pioneering firm is looking for an experienced devOps SME to support a critical initiative for a UK Public Sector end-client. This is a pivotal role within a high-performing Agile environment, focusing on the delivery of a secure, scalable, and automated DevOps toolchain. As an SME, you will not only be responsible for technical execution but will also provide the architectural foresight needed to maintain service stability and drive process optimisation. You will bridge the gap between complex engineering and business impact, ensuring that all cloud-native solutions are robust, secure, and performant. Key Responsibilities Create and manage automated scripts (using tools like Terraform or Ansible) so that complex computer systems can be set up quickly, reliably, and identically every time. Watch for signs that the system is slowing down or running out of space, and fix these issues before they cause a crash or failure. Ensure that security checks are a fundamental part of the build process from the very beginning, rather than an afterthought, to keep data and systems safe. Build and look after the automated "conveyor belt" that tests and moves new software from the developer's desk to the live environment quickly and without errors. Act as a mentor to the wider team, guiding DevOps strategy and influencing the adoption of modern standards across the delivery environment. Essential Skills Hands on experience with AWS Solid experience with terraform and Ansible IaC CICD - Advanced experience with Jenkins, GitLab CI, or GitHub Actions. Familiarity with monitoring and logging stacks, including Prometheus, Grafana, and ELK Strong proficiency in Docker and Kubernetes for application packaging and orchestration. Proven track record of operating as a technical lead or SME within UK Public Sector projects Candidates must hold active SC Clearance 6 Months Contract Inside IR35 Remote Working £60 to £80 per hour (Inside IR35) If you are an experienced devOps engineer with active SC clearance searching for a new challenging role then this could be the perfect opportunity for you. If the above seems of interest then please apply directly to the AD or send your CV to Randstad Technologies is acting as an Employment Business in relation to this vacancy.
May 25, 2026
Contractor
DevOps SME (AWS) 6 Months Contract £60 to £80 per hour (Inside IR35) Remote Working Active SC Clearance is needed A top tier pioneering firm is looking for an experienced devOps SME to support a critical initiative for a UK Public Sector end-client. This is a pivotal role within a high-performing Agile environment, focusing on the delivery of a secure, scalable, and automated DevOps toolchain. As an SME, you will not only be responsible for technical execution but will also provide the architectural foresight needed to maintain service stability and drive process optimisation. You will bridge the gap between complex engineering and business impact, ensuring that all cloud-native solutions are robust, secure, and performant. Key Responsibilities Create and manage automated scripts (using tools like Terraform or Ansible) so that complex computer systems can be set up quickly, reliably, and identically every time. Watch for signs that the system is slowing down or running out of space, and fix these issues before they cause a crash or failure. Ensure that security checks are a fundamental part of the build process from the very beginning, rather than an afterthought, to keep data and systems safe. Build and look after the automated "conveyor belt" that tests and moves new software from the developer's desk to the live environment quickly and without errors. Act as a mentor to the wider team, guiding DevOps strategy and influencing the adoption of modern standards across the delivery environment. Essential Skills Hands on experience with AWS Solid experience with terraform and Ansible IaC CICD - Advanced experience with Jenkins, GitLab CI, or GitHub Actions. Familiarity with monitoring and logging stacks, including Prometheus, Grafana, and ELK Strong proficiency in Docker and Kubernetes for application packaging and orchestration. Proven track record of operating as a technical lead or SME within UK Public Sector projects Candidates must hold active SC Clearance 6 Months Contract Inside IR35 Remote Working £60 to £80 per hour (Inside IR35) If you are an experienced devOps engineer with active SC clearance searching for a new challenging role then this could be the perfect opportunity for you. If the above seems of interest then please apply directly to the AD or send your CV to Randstad Technologies is acting as an Employment Business in relation to this vacancy.
Onsite IT Support Technician / Join a Fast-Growing MSP! Venom IT Head Office (Sale, North West) + Client Sites / c.£30,000 & Great Benefits Venom IT is a fast-growing, industry-leading Managed Service Provider based in Sale, specialising in Cloud Services, DaaS, virtualisation, and managed infrastructure. Our team delivers enterprise-grade IT solutions to businesses nationwide through an extensive reseller network. We're growing rapidly - and we're looking for an enthusiastic, hands-on technician who thrives on being out in the field, solving real problems, and delivering outstanding customer service. If you love variety, enjoy visiting different clients, and take pride in doing the job right first time this is your perfect next step. The Role: Onsite IT Support Technician You'll be the face of Venom IT onsite - diagnosing issues, installing kit, resolving faults, and ensuring our clients stay productive. No two days are ever the same. You'll work independently, think on your feet, and get stuck in across a wide range of environments. What You'll Be Doing: Visiting client sites across the North West to diagnose and resolve IT issues Troubleshooting hardware, software, and connectivity faults Installing & configuring desktops, laptops, printers, and peripherals Handling networking issues: switches, routers, Wi-Fi, cabling Performing basic firewall diagnostics (FortiGate skills = big plus!) Completing structured cabling, patch panels, and terminations Supporting Windows OS & Windows Server environments (AD, Group Policy) Racking, stacking, and cabling network/server equipment Documenting all work clearly in the ticketing system Escalating complex issues to senior engineers when needed What You Need to Succeed: Full UK driving licence + your own vehicle (mileage paid) Proven ability to diagnose IT hardware/software faults Strong knowledge of networking fundamentals (TCP/IP, DNS, DHCP, VLANs) Basic firewall & network security understanding Experience with structured cabling & cable terminations Solid Windows 10/11 troubleshooting skills Familiar with Windows Server, AD & Group Policy Excellent communication & client-facing skills Highly self-motivated and able to work independently Strong organisational & time-management skills Desirable Extras (Not Essential but Great to Have) MSP or multi-client support experience VMware / virtualisation knowledge FortiGate, SonicWall, or Sophos firewall experience M365 & Exchange administration Backup & disaster recovery experience RMM tools exposure CompTIA / Microsoft certifications Experience with IP CCTV or VoIP Why Join Venom IT? Competitive salary - approx. £30K DOE Mileage expenses paid Private healthcare (Aviva) Company pension Gym membership Optical & dental cashback Reward Gateway discounts Your birthday off! Holiday buy/sell (up to 3 days) Length of service awards Customer feedback rewards Onsite parking Regular social events + big Christmas party Genuine opportunities for personal development Ready to Join a Team That Values Quality, Growth & Real Technical Skill? If you're a proactive, hands-on IT technician who loves solving problems and delivering exceptional service, we want to hear from you. Apply today and take your next step with Venom IT!
May 25, 2026
Full time
Onsite IT Support Technician / Join a Fast-Growing MSP! Venom IT Head Office (Sale, North West) + Client Sites / c.£30,000 & Great Benefits Venom IT is a fast-growing, industry-leading Managed Service Provider based in Sale, specialising in Cloud Services, DaaS, virtualisation, and managed infrastructure. Our team delivers enterprise-grade IT solutions to businesses nationwide through an extensive reseller network. We're growing rapidly - and we're looking for an enthusiastic, hands-on technician who thrives on being out in the field, solving real problems, and delivering outstanding customer service. If you love variety, enjoy visiting different clients, and take pride in doing the job right first time this is your perfect next step. The Role: Onsite IT Support Technician You'll be the face of Venom IT onsite - diagnosing issues, installing kit, resolving faults, and ensuring our clients stay productive. No two days are ever the same. You'll work independently, think on your feet, and get stuck in across a wide range of environments. What You'll Be Doing: Visiting client sites across the North West to diagnose and resolve IT issues Troubleshooting hardware, software, and connectivity faults Installing & configuring desktops, laptops, printers, and peripherals Handling networking issues: switches, routers, Wi-Fi, cabling Performing basic firewall diagnostics (FortiGate skills = big plus!) Completing structured cabling, patch panels, and terminations Supporting Windows OS & Windows Server environments (AD, Group Policy) Racking, stacking, and cabling network/server equipment Documenting all work clearly in the ticketing system Escalating complex issues to senior engineers when needed What You Need to Succeed: Full UK driving licence + your own vehicle (mileage paid) Proven ability to diagnose IT hardware/software faults Strong knowledge of networking fundamentals (TCP/IP, DNS, DHCP, VLANs) Basic firewall & network security understanding Experience with structured cabling & cable terminations Solid Windows 10/11 troubleshooting skills Familiar with Windows Server, AD & Group Policy Excellent communication & client-facing skills Highly self-motivated and able to work independently Strong organisational & time-management skills Desirable Extras (Not Essential but Great to Have) MSP or multi-client support experience VMware / virtualisation knowledge FortiGate, SonicWall, or Sophos firewall experience M365 & Exchange administration Backup & disaster recovery experience RMM tools exposure CompTIA / Microsoft certifications Experience with IP CCTV or VoIP Why Join Venom IT? Competitive salary - approx. £30K DOE Mileage expenses paid Private healthcare (Aviva) Company pension Gym membership Optical & dental cashback Reward Gateway discounts Your birthday off! Holiday buy/sell (up to 3 days) Length of service awards Customer feedback rewards Onsite parking Regular social events + big Christmas party Genuine opportunities for personal development Ready to Join a Team That Values Quality, Growth & Real Technical Skill? If you're a proactive, hands-on IT technician who loves solving problems and delivering exceptional service, we want to hear from you. Apply today and take your next step with Venom IT!
IT Support Engineer - Apple / VIP Support Chalford, Gloucestershire £35,000 DOE Travel to additional sites in London and North Devon required occasionally Are you somebody who genuinely enjoys hands-on IT support and helping users day-to-day? Do you take pride in solving problems properly rather than simply passing tickets elsewhere? Are you confident supporting Apple technology, Microsoft environments, Wi-Fi, and modern workplace technology? We are recruiting for an IT Support Engineer to join a highly professional and fast-moving organisation with an established internal IT function supporting users across multiple locations. This role sits within a highly user-focused IT team where personality, responsiveness, and professionalism are just as important as technical capability. You will act as a key point of contact for users across the business, supporting everything from MacBooks and Microsoft 365 through to networking, mobile devices, audio-visual technology, and VIP support requirements. This is not a heavily siloed support environment. You will enjoy variety, take ownership of issues, and genuinely care about providing an excellent user experience. The role also involves supporting senior stakeholders and VIP users, so strong communication skills and a calm, personable approach are particularly important. What you will be doing: Providing responsive day-to-day IT support across multiple sites Supporting MacOS and Apple devices including iPhones and iPads Supporting Microsoft 365 environments Managing user accounts within Microsoft Entra ID (Azure AD) Supporting printers, scanners, and workplace hardware Assisting with Wi-Fi and connectivity issues Supporting Cisco AnyConnect VPN environments Supporting Smart TVs, Apple TV, Sky systems, and audio-visual technology Supporting cloud and hybrid-cloud technologies Working closely with users to troubleshoot and resolve technical issues Supporting VIP users and senior stakeholders Travelling occasionally to additional sites including London and North Devon What we are looking for: Previous experience within an IT Support or End User Computing role Strong Apple / Mac support experience Experience supporting Microsoft 365 environments Good troubleshooting skills across desktop, mobile, networking, and workplace technology Excellent communication and interpersonal skills Somebody proactive, organised, and user-focused Able to work independently and take ownership of issues Calm under pressure with a professional and approachable manner Full UK driving licence Desirable experience: Meraki wireless environments Service desk systems Cyber security tools such as EDR / MDR / XDR Windows Server exposure IT qualifications or Computer Science degree This is an excellent opportunity for somebody who enjoys modern workplace technology, Apple ecosystems, and hands-on support within a highly professional environment where no two days are quite the same.
May 25, 2026
Full time
IT Support Engineer - Apple / VIP Support Chalford, Gloucestershire £35,000 DOE Travel to additional sites in London and North Devon required occasionally Are you somebody who genuinely enjoys hands-on IT support and helping users day-to-day? Do you take pride in solving problems properly rather than simply passing tickets elsewhere? Are you confident supporting Apple technology, Microsoft environments, Wi-Fi, and modern workplace technology? We are recruiting for an IT Support Engineer to join a highly professional and fast-moving organisation with an established internal IT function supporting users across multiple locations. This role sits within a highly user-focused IT team where personality, responsiveness, and professionalism are just as important as technical capability. You will act as a key point of contact for users across the business, supporting everything from MacBooks and Microsoft 365 through to networking, mobile devices, audio-visual technology, and VIP support requirements. This is not a heavily siloed support environment. You will enjoy variety, take ownership of issues, and genuinely care about providing an excellent user experience. The role also involves supporting senior stakeholders and VIP users, so strong communication skills and a calm, personable approach are particularly important. What you will be doing: Providing responsive day-to-day IT support across multiple sites Supporting MacOS and Apple devices including iPhones and iPads Supporting Microsoft 365 environments Managing user accounts within Microsoft Entra ID (Azure AD) Supporting printers, scanners, and workplace hardware Assisting with Wi-Fi and connectivity issues Supporting Cisco AnyConnect VPN environments Supporting Smart TVs, Apple TV, Sky systems, and audio-visual technology Supporting cloud and hybrid-cloud technologies Working closely with users to troubleshoot and resolve technical issues Supporting VIP users and senior stakeholders Travelling occasionally to additional sites including London and North Devon What we are looking for: Previous experience within an IT Support or End User Computing role Strong Apple / Mac support experience Experience supporting Microsoft 365 environments Good troubleshooting skills across desktop, mobile, networking, and workplace technology Excellent communication and interpersonal skills Somebody proactive, organised, and user-focused Able to work independently and take ownership of issues Calm under pressure with a professional and approachable manner Full UK driving licence Desirable experience: Meraki wireless environments Service desk systems Cyber security tools such as EDR / MDR / XDR Windows Server exposure IT qualifications or Computer Science degree This is an excellent opportunity for somebody who enjoys modern workplace technology, Apple ecosystems, and hands-on support within a highly professional environment where no two days are quite the same.
