Job Title: Support Engineer Location: Cheadle SK8 3GZ Salary: 22k - 26K per annum Job type: Full-time, permanent (37.5 hours per week) Ablyss Systems Ltd are a customer-focused care management software provider with over 20 years of experience in providing user-friendly software applications and services to various sectors of care in the UK. Our core product, Blyssful, is one of the leading services in residential and nursing care. Our mission is simple: to transform care environments so that every service user, family, and care professional feels supported, valued, and safe through technology that enhances, not replaces, human connection. We are a small company with big ambitions. Our goal is to shape the future of care technology to ensure the most vulnerable in society are given the best service they can be, and the providers are able to spend more time with the service users instead of working with difficult systems and getting stuck on administrative tasks. We are now looking for a motivated Support Engineer to join our team and build a long-term career with the business. About the Role: This is an excellent opportunity for someone with a genuine interest in technology who is looking to start or develop a career in IT support. The role offers exposure to a wide range of responsibilities and the chance to work closely with both customers and internal teams in a growing, hands-on business. We welcome candidates who have experience in technical support, customer service, or contact centre environments, as well as those with the right attitude and a willingness to learn. If you enjoy problem-solving, communicating with people, and finding practical solutions, this role will give you valuable experience in customer support, troubleshooting, and core IT systems. As a small and collaborative business, we offer the chance to learn about different areas of the company and develop your skills over time. Many of our team members have progressed from support roles into leadership or more technical positions, making this an excellent opportunity for someone looking for genuine career development. Job Responsibilities: Provide technical support to customers and internal stakeholders via various communication channels, including phone, email and web chat Troubleshoot, investigate and resolve customer issues and queries in a timely and professional manner Escalate unresolved or more complex issues to the relevant people/departments with clear documentation Reproduce and document reported issues with clear instructions Monitor recurring issues and identify patterns for escalation to management Assist customers with configuration of their systems, networks and environments Create, maintain and improve knowledge base articles and troubleshooting guides for customer use Promote self-service support through well-structured documentation Who we are looking for: Essential Experience working in a customer-focused IT role Strong interpersonal and communication skills, with the ability to explain information clearly, professionally and jargon-free Good organisational, analytical and problem-solving skills Demonstratable ability to manage time efficiently and prioritise work Good computer literacy, especially when working with the Microsoft Office suite Desired Experience working with helpdesk software such as FreshDesk, TopDesk, ServiceNow etc A keen interest in evolving technologies and the adoption of new technologies Benefits: Workplace pension in place Annual leave increases with length of service: 22 days for 1-2 years, 24 days for 2-5 years, 26 days after 5 years, and 28 days after 10 years. Due to the nature of the role the company will not be able to offer sponsorship or relocation assistance so candidates must already reside in, and have the right to work in, the UK. Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the relevant experience or job titles of; IT, IT Helpdesk, IT Support Engineer, IT Customer Support, Helpdesk, IT Support, IT Support Technician, Infrastructure Engineer, 2nd Line Infrastructure Engineer, 3rd Line Infrastructure Engineer, 2nd Line Support Engineer, 2nd Line Support, ICT Systems Engineer, IT Service Desk Technician, 3rd Line Support, 2nd Line Support Technician, Technical Support, Technical Support Technician, IT Systems Engineer, IT Systems Technician, ICT Technician, IT Systems Support, IT Technician, Information Technology, IT, 1st Line, 2nd Line, Technical Support Engineer, Technical Customer Support, Tech Support, Tech Support Services, Customer Support, IT, Customer Services, Remote Support, Engineer may also be considered for this role.
Jun 10, 2026
Full time
Job Title: Support Engineer Location: Cheadle SK8 3GZ Salary: 22k - 26K per annum Job type: Full-time, permanent (37.5 hours per week) Ablyss Systems Ltd are a customer-focused care management software provider with over 20 years of experience in providing user-friendly software applications and services to various sectors of care in the UK. Our core product, Blyssful, is one of the leading services in residential and nursing care. Our mission is simple: to transform care environments so that every service user, family, and care professional feels supported, valued, and safe through technology that enhances, not replaces, human connection. We are a small company with big ambitions. Our goal is to shape the future of care technology to ensure the most vulnerable in society are given the best service they can be, and the providers are able to spend more time with the service users instead of working with difficult systems and getting stuck on administrative tasks. We are now looking for a motivated Support Engineer to join our team and build a long-term career with the business. About the Role: This is an excellent opportunity for someone with a genuine interest in technology who is looking to start or develop a career in IT support. The role offers exposure to a wide range of responsibilities and the chance to work closely with both customers and internal teams in a growing, hands-on business. We welcome candidates who have experience in technical support, customer service, or contact centre environments, as well as those with the right attitude and a willingness to learn. If you enjoy problem-solving, communicating with people, and finding practical solutions, this role will give you valuable experience in customer support, troubleshooting, and core IT systems. As a small and collaborative business, we offer the chance to learn about different areas of the company and develop your skills over time. Many of our team members have progressed from support roles into leadership or more technical positions, making this an excellent opportunity for someone looking for genuine career development. Job Responsibilities: Provide technical support to customers and internal stakeholders via various communication channels, including phone, email and web chat Troubleshoot, investigate and resolve customer issues and queries in a timely and professional manner Escalate unresolved or more complex issues to the relevant people/departments with clear documentation Reproduce and document reported issues with clear instructions Monitor recurring issues and identify patterns for escalation to management Assist customers with configuration of their systems, networks and environments Create, maintain and improve knowledge base articles and troubleshooting guides for customer use Promote self-service support through well-structured documentation Who we are looking for: Essential Experience working in a customer-focused IT role Strong interpersonal and communication skills, with the ability to explain information clearly, professionally and jargon-free Good organisational, analytical and problem-solving skills Demonstratable ability to manage time efficiently and prioritise work Good computer literacy, especially when working with the Microsoft Office suite Desired Experience working with helpdesk software such as FreshDesk, TopDesk, ServiceNow etc A keen interest in evolving technologies and the adoption of new technologies Benefits: Workplace pension in place Annual leave increases with length of service: 22 days for 1-2 years, 24 days for 2-5 years, 26 days after 5 years, and 28 days after 10 years. Due to the nature of the role the company will not be able to offer sponsorship or relocation assistance so candidates must already reside in, and have the right to work in, the UK. Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the relevant experience or job titles of; IT, IT Helpdesk, IT Support Engineer, IT Customer Support, Helpdesk, IT Support, IT Support Technician, Infrastructure Engineer, 2nd Line Infrastructure Engineer, 3rd Line Infrastructure Engineer, 2nd Line Support Engineer, 2nd Line Support, ICT Systems Engineer, IT Service Desk Technician, 3rd Line Support, 2nd Line Support Technician, Technical Support, Technical Support Technician, IT Systems Engineer, IT Systems Technician, ICT Technician, IT Systems Support, IT Technician, Information Technology, IT, 1st Line, 2nd Line, Technical Support Engineer, Technical Customer Support, Tech Support, Tech Support Services, Customer Support, IT, Customer Services, Remote Support, Engineer may also be considered for this role.
Job Title: - IT Support Engineer - 1st / 2nd Line Contract Type: - 6 months fixed-term (potential to be extended / role become Permanent) Employment Type - Full-Time (37.5 hours p/w) Location - Bury / Manchester About the role Our client is seeking a hands-on, customer-focused IT Support person to provide 1st and 2nd Line support across the business. They are a leading expert in their field and offer an exceptional service UK wide. This role is primarily onsite and involves a mix of service desk, desk-side, remote, and face-to-face support, ensuring users at all levels receive a high-quality, responsive IT service. You will play a key role in maintaining operational stability while supporting ongoing improvements and projects across the IT estate. Key Responsibilities Provide 1st and 2nd Line IT support to internal users via desk-side, remote, and face-to-face engagement Log, prioritise, and resolve incidents and service requests in line with agreed SLAs Deliver proactive floorwalking support, assisting users across offices and meeting spaces Troubleshoot issues across: Laptops, desktops, and mobile devices Printers and meeting room technology Business-critical applications Support and administer: Microsoft 365 (Outlook, Teams, SharePoint) Active Directory / user account management Windows 10/11 environments Assist with: New starter onboarding and leaver processes Device builds, deployments, and lifecycle management IT asset tracking and documentation Escalate complex issues to 3rd line or external partners where required Maintain accurate ticket updates, documentation, and knowledge base articles Contribute to continuous improvement of IT support processes and user experience Essential: Proven experience in a 1st/2nd Line IT Support, Service Desk, or Desktop Support role Strong experience delivering remote and onsite, face-to-face user support Solid technical knowledge of: Windows 10/11 Microsoft 365 (Outlook, Teams, SharePoint) Active Directory / user administration Basic networking (DNS, DHCP, TCP/IP, VPN) Experience with ticketing tools (e.g. ServiceNow, Jira, or similar) Excellent troubleshooting and problem-solving skills Strong communication and stakeholder engagement skills Ability to manage and prioritise workload in a fast-paced environment Desirable: Experience in a multi-site or fast-paced operational business Exposure to IT projects (rollouts, migrations, upgrades) Knowledge of ITIL practices Full UK driving licence What we are looking for: A practical, hands-on support engineer who is comfortable working directly with users Someone who takes ownership of issues and sees them through to resolution A strong communicator who can support both technical and non-technical stakeholders A proactive individual who identifies opportunities for improvement INDIT Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer. By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.
Jun 10, 2026
Contractor
Job Title: - IT Support Engineer - 1st / 2nd Line Contract Type: - 6 months fixed-term (potential to be extended / role become Permanent) Employment Type - Full-Time (37.5 hours p/w) Location - Bury / Manchester About the role Our client is seeking a hands-on, customer-focused IT Support person to provide 1st and 2nd Line support across the business. They are a leading expert in their field and offer an exceptional service UK wide. This role is primarily onsite and involves a mix of service desk, desk-side, remote, and face-to-face support, ensuring users at all levels receive a high-quality, responsive IT service. You will play a key role in maintaining operational stability while supporting ongoing improvements and projects across the IT estate. Key Responsibilities Provide 1st and 2nd Line IT support to internal users via desk-side, remote, and face-to-face engagement Log, prioritise, and resolve incidents and service requests in line with agreed SLAs Deliver proactive floorwalking support, assisting users across offices and meeting spaces Troubleshoot issues across: Laptops, desktops, and mobile devices Printers and meeting room technology Business-critical applications Support and administer: Microsoft 365 (Outlook, Teams, SharePoint) Active Directory / user account management Windows 10/11 environments Assist with: New starter onboarding and leaver processes Device builds, deployments, and lifecycle management IT asset tracking and documentation Escalate complex issues to 3rd line or external partners where required Maintain accurate ticket updates, documentation, and knowledge base articles Contribute to continuous improvement of IT support processes and user experience Essential: Proven experience in a 1st/2nd Line IT Support, Service Desk, or Desktop Support role Strong experience delivering remote and onsite, face-to-face user support Solid technical knowledge of: Windows 10/11 Microsoft 365 (Outlook, Teams, SharePoint) Active Directory / user administration Basic networking (DNS, DHCP, TCP/IP, VPN) Experience with ticketing tools (e.g. ServiceNow, Jira, or similar) Excellent troubleshooting and problem-solving skills Strong communication and stakeholder engagement skills Ability to manage and prioritise workload in a fast-paced environment Desirable: Experience in a multi-site or fast-paced operational business Exposure to IT projects (rollouts, migrations, upgrades) Knowledge of ITIL practices Full UK driving licence What we are looking for: A practical, hands-on support engineer who is comfortable working directly with users Someone who takes ownership of issues and sees them through to resolution A strong communicator who can support both technical and non-technical stakeholders A proactive individual who identifies opportunities for improvement INDIT Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer. By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.
Randstad Technologies Recruitment
Hammersmith And Fulham, London
IT Desktop Support Role My corporate client is looking for a credible IT Desktop Support contractor to provide 1st/2nd Line IT desktop support role for both Windows and Mac software & hardware. The role is based in Hammersmith and requires you to be on site 5 days a week working hours 9am - 6pm. So the right candidate will ideally be located within a 45min commute of Hammersmith Your main duties will be to ensure the smooth operations of our delivery centre and to assist corporate end-users in corporate offices and remote locations with technical support of approved desktop/laptop computers, applications, and related technologies. Support includes specifications, installation, and testing of computer systems and peripherals within established guidelines Essential Skills Minimum 2 years desktop support experience Used mto working in a corporate environment A strong communicator with greta personable skills used to dealing with 3rd part vendors Can handle a large quantity of tickets in an organised and efficient manner Educated to degree level Demonstrated proficiency installing and supporting Windows 10/11. Experience installing and supporting Mac OS. Demonstrate an understanding of basic Networking concepts includingTCP/IP. Familiarity with common workplace productivity computing applications, e.g. Microsoft product suite, email clients, calendaring, Internet usage, Antivirus, inventory management and backup procedures Experience installing software, patches, updates on Desktops, Laptops, and Peripheral equipment Experience of configuring and troubleshooting Apple and Samsung mobile devices Experience of administering IT management tools such as MDM, Active Directory, Remote Support (i.e. RDP) etc. We are looking for the right candidate to start immediately and I have interview slots ready to go so don't delay and apply ASAP to be considered. Randstad Technologies is acting as an Employment Business in relation to this vacancy.
Jun 10, 2026
Contractor
IT Desktop Support Role My corporate client is looking for a credible IT Desktop Support contractor to provide 1st/2nd Line IT desktop support role for both Windows and Mac software & hardware. The role is based in Hammersmith and requires you to be on site 5 days a week working hours 9am - 6pm. So the right candidate will ideally be located within a 45min commute of Hammersmith Your main duties will be to ensure the smooth operations of our delivery centre and to assist corporate end-users in corporate offices and remote locations with technical support of approved desktop/laptop computers, applications, and related technologies. Support includes specifications, installation, and testing of computer systems and peripherals within established guidelines Essential Skills Minimum 2 years desktop support experience Used mto working in a corporate environment A strong communicator with greta personable skills used to dealing with 3rd part vendors Can handle a large quantity of tickets in an organised and efficient manner Educated to degree level Demonstrated proficiency installing and supporting Windows 10/11. Experience installing and supporting Mac OS. Demonstrate an understanding of basic Networking concepts includingTCP/IP. Familiarity with common workplace productivity computing applications, e.g. Microsoft product suite, email clients, calendaring, Internet usage, Antivirus, inventory management and backup procedures Experience installing software, patches, updates on Desktops, Laptops, and Peripheral equipment Experience of configuring and troubleshooting Apple and Samsung mobile devices Experience of administering IT management tools such as MDM, Active Directory, Remote Support (i.e. RDP) etc. We are looking for the right candidate to start immediately and I have interview slots ready to go so don't delay and apply ASAP to be considered. Randstad Technologies is acting as an Employment Business in relation to this vacancy.
Pertemps Network Group are pleased to be partnering with a reputable housing provider in London to recruit an experienced Workplace Technology (Field Services) Engineer. Rate: 174 PAYE per day / 225 umbrella per day (Inside IR35) Contract: Interim Contract Working Pattern: Fully Site-Based (5 Days per Week) Location: Greater London This is an excellent opportunity for an experienced IT Support professional who enjoys working in a highly visible, customer-facing environment. As a Workplace Technology Engineer, you will be a key point of contact for end users, delivering high-quality technical support and ensuring staff have the technology, equipment and assistance they need to work effectively. The successful candidate will provide a mixture of d esktop support, field services and end-user computing support , resolving technical issues, managing hardware deployments, supporting workplace technologies and contributing to ongoing IT projects and service improvements. Key Responsibilities Provide 1st and 2nd line technical support to users across the organisation. Troubleshoot and resolve hardware, software, networking and connectivity issues. Build, configure, deploy, maintain and decommission laptops, desktops and mobile devices. Support Microsoft Windows 10/11, Microsoft 365 and associated workplace technologies. Manage and support Intune-managed devices and remote access solutions. Support audio visual equipment, meeting room technology and video conferencing systems. Maintain accurate asset management and inventory records. Manage service requests and incidents within agreed SLAs. Escalate and coordinate complex technical issues with internal teams and third-party suppliers. Support technology rollouts, office moves, hardware refreshes and wider IT projects. Deliver a professional and customer-focused service to users at all levels, including senior stakeholders. To be successful in this role, you will have: Previous experience working within an IT Support, Desktop Support, Field Services, EUC or Technical Support environment. Strong experience supporting Microsoft Windows 10/11 and Microsoft 365. Knowledge of Active Directory, Intune, remote support tools and device management. Understanding of networking fundamentals including TCP/IP, LAN, WAN and Wi-Fi troubleshooting. Experience supporting laptops, desktops, printers, mobile devices and peripheral hardware. Excellent troubleshooting, communication and customer service skills. Experience working within SLA-driven environments. The ability to manage competing priorities and provide support in a fast-paced operational environment. Desirable Experience Audio Visual and Video Conferencing support. Microsoft certifications. PowerShell scripting knowledge. Experience within housing, local government, public sector or large enterprise environments. Asset management and hardware lifecycle management experience. This role would suit candidates currently working as an IT Support Engineer, Desktop Support Engineer, EUC Engineer, ICT Support Engineer, Field Services Engineer, Technical Support Engineer or 2nd Line Support Engineer looking for their next contract opportunity. Apply Now for the Workplace Technology Engineer.
Jun 10, 2026
Seasonal
Pertemps Network Group are pleased to be partnering with a reputable housing provider in London to recruit an experienced Workplace Technology (Field Services) Engineer. Rate: 174 PAYE per day / 225 umbrella per day (Inside IR35) Contract: Interim Contract Working Pattern: Fully Site-Based (5 Days per Week) Location: Greater London This is an excellent opportunity for an experienced IT Support professional who enjoys working in a highly visible, customer-facing environment. As a Workplace Technology Engineer, you will be a key point of contact for end users, delivering high-quality technical support and ensuring staff have the technology, equipment and assistance they need to work effectively. The successful candidate will provide a mixture of d esktop support, field services and end-user computing support , resolving technical issues, managing hardware deployments, supporting workplace technologies and contributing to ongoing IT projects and service improvements. Key Responsibilities Provide 1st and 2nd line technical support to users across the organisation. Troubleshoot and resolve hardware, software, networking and connectivity issues. Build, configure, deploy, maintain and decommission laptops, desktops and mobile devices. Support Microsoft Windows 10/11, Microsoft 365 and associated workplace technologies. Manage and support Intune-managed devices and remote access solutions. Support audio visual equipment, meeting room technology and video conferencing systems. Maintain accurate asset management and inventory records. Manage service requests and incidents within agreed SLAs. Escalate and coordinate complex technical issues with internal teams and third-party suppliers. Support technology rollouts, office moves, hardware refreshes and wider IT projects. Deliver a professional and customer-focused service to users at all levels, including senior stakeholders. To be successful in this role, you will have: Previous experience working within an IT Support, Desktop Support, Field Services, EUC or Technical Support environment. Strong experience supporting Microsoft Windows 10/11 and Microsoft 365. Knowledge of Active Directory, Intune, remote support tools and device management. Understanding of networking fundamentals including TCP/IP, LAN, WAN and Wi-Fi troubleshooting. Experience supporting laptops, desktops, printers, mobile devices and peripheral hardware. Excellent troubleshooting, communication and customer service skills. Experience working within SLA-driven environments. The ability to manage competing priorities and provide support in a fast-paced operational environment. Desirable Experience Audio Visual and Video Conferencing support. Microsoft certifications. PowerShell scripting knowledge. Experience within housing, local government, public sector or large enterprise environments. Asset management and hardware lifecycle management experience. This role would suit candidates currently working as an IT Support Engineer, Desktop Support Engineer, EUC Engineer, ICT Support Engineer, Field Services Engineer, Technical Support Engineer or 2nd Line Support Engineer looking for their next contract opportunity. Apply Now for the Workplace Technology Engineer.
Senior 3rd Line Support Engineer Solihull (Hybrid - 3 days onsite) The Role We're looking for an experienced Senior 3rd Line Support Engineer to join a high-performing technical team based in Solihull. This is a true 3rd line position , where you'll act as the final escalation point for complex technical issues. You'll take ownership of incidents end-to-end, focusing on deep technical investigation, root cause analysis, and delivering long-term solutions -not just quick fixes. Working across modern on-prem, virtualised, and cloud environments, you'll support a wide variety of technologies while also contributing to continuous improvement and mentoring junior engineers. What You'll Be Doing Acting as the technical escalation point for 1st and 2nd Line teams Owning and resolving complex incidents and problems through to completion Performing in-depth troubleshooting across infrastructure, cloud, and EUC environments Conducting root cause analysis and implementing permanent fixes Supporting users via tickets, phone, email, and remote sessions Managing and prioritising workload in line with SLAs Monitoring and responding to alerts from RMM tools Maintaining clear and accurate documentation and knowledge articles Identifying trends and driving service improvements Supporting internal initiatives to improve tools, processes, and standards Communicating effectively, translating technical detail into clear, business-friendly language What We're Looking For You'll be a confident and technically strong support professional who thrives on solving complex problems and taking ownership. Essential Experience Proven background in a Senior / 3rd Line Support role (ideally within an MSP) Windows desktop and server environments Microsoft 365 (Exchange Online, Intune, Entra ID / Azure AD) Active Directory, Group Policy, and core infrastructure services Networking fundamentals (TCP/IP, DNS, DHCP, VLANs, VPNs) Firewalls, switches, and general networking devices Virtualisation (VMware, Hyper-V, or similar) Microsoft Azure, including Azure Virtual Desktop (AVD/WVD) Citrix environments Desirable Exposure to security tools or security-focused troubleshooting Scripting, automation, or Infrastructure as Code experience Experience mentoring or supporting junior engineers What's in It for You Hybrid working - 3 days per week in Solihull 25 days annual leave, increasing to 28 with service A strong healthcare and wellbeing package , including private medical cover, discounted health plans, and virtual GP access A comprehensive benefits package designed to support your health, wellbeing, and work-life balance Employee assistance programme and wellbeing support Real opportunities for career progression and technical development A collaborative environment where you can make a genuine impact Why Apply? This is a great opportunity for a seasoned 3rd Line Engineer who wants to: Work on complex, meaningful technical challenges Move beyond ticket resolution into true problem ownership Influence service delivery and continuous improvement Be part of a forward-thinking, supportive technical team ECS Recruitment Group Ltd is acting as an Employment Agency in relation to this vacancy.
Jun 10, 2026
Full time
Senior 3rd Line Support Engineer Solihull (Hybrid - 3 days onsite) The Role We're looking for an experienced Senior 3rd Line Support Engineer to join a high-performing technical team based in Solihull. This is a true 3rd line position , where you'll act as the final escalation point for complex technical issues. You'll take ownership of incidents end-to-end, focusing on deep technical investigation, root cause analysis, and delivering long-term solutions -not just quick fixes. Working across modern on-prem, virtualised, and cloud environments, you'll support a wide variety of technologies while also contributing to continuous improvement and mentoring junior engineers. What You'll Be Doing Acting as the technical escalation point for 1st and 2nd Line teams Owning and resolving complex incidents and problems through to completion Performing in-depth troubleshooting across infrastructure, cloud, and EUC environments Conducting root cause analysis and implementing permanent fixes Supporting users via tickets, phone, email, and remote sessions Managing and prioritising workload in line with SLAs Monitoring and responding to alerts from RMM tools Maintaining clear and accurate documentation and knowledge articles Identifying trends and driving service improvements Supporting internal initiatives to improve tools, processes, and standards Communicating effectively, translating technical detail into clear, business-friendly language What We're Looking For You'll be a confident and technically strong support professional who thrives on solving complex problems and taking ownership. Essential Experience Proven background in a Senior / 3rd Line Support role (ideally within an MSP) Windows desktop and server environments Microsoft 365 (Exchange Online, Intune, Entra ID / Azure AD) Active Directory, Group Policy, and core infrastructure services Networking fundamentals (TCP/IP, DNS, DHCP, VLANs, VPNs) Firewalls, switches, and general networking devices Virtualisation (VMware, Hyper-V, or similar) Microsoft Azure, including Azure Virtual Desktop (AVD/WVD) Citrix environments Desirable Exposure to security tools or security-focused troubleshooting Scripting, automation, or Infrastructure as Code experience Experience mentoring or supporting junior engineers What's in It for You Hybrid working - 3 days per week in Solihull 25 days annual leave, increasing to 28 with service A strong healthcare and wellbeing package , including private medical cover, discounted health plans, and virtual GP access A comprehensive benefits package designed to support your health, wellbeing, and work-life balance Employee assistance programme and wellbeing support Real opportunities for career progression and technical development A collaborative environment where you can make a genuine impact Why Apply? This is a great opportunity for a seasoned 3rd Line Engineer who wants to: Work on complex, meaningful technical challenges Move beyond ticket resolution into true problem ownership Influence service delivery and continuous improvement Be part of a forward-thinking, supportive technical team ECS Recruitment Group Ltd is acting as an Employment Agency in relation to this vacancy.
We are looking for two Service Desk Analysts, to join an established IT service desk where you will be first point of contact for technical support, providing resolution of hardware, software and network related issues as well as undertaking user administration and access related tasks. Key Skills and Experience (not all essential) Previous experience working on an IT Service Desk in an ITIL environment at 1st/ 2nd / 3rd line technical support level. The role and responsibilities can be tailored depending on your current level of technical knowledge. Have a good understanding/ proficiency in MS office suite applications, desktop operating systems and server administration Experience of Exchange / Active directory (i.e. Account creations, password resets, creation of groups etc.) Understanding of network concepts e.g. DNS, DHCP, Email, HTTP, SSL and TCP/IP protocols Networking skills e.g. LAN/WAN/VPN support Windows server and desktop and virtualisation technologies SAP or any other ERP experience would be beneficial Motivated individual with a positive 'can do' attitude and a great team player Good analytical, problem solving and communication skills Flexibility to work outside of core hours when required to support the team in resolving major incidents or during peak trading periods Works well under pressure and can multi-task The ideal candidate will also hold a full clean driving licence as travel between group sites may be required. These are permanent job opportunities with a requirement to be on site 5 days a week, therefore the ability to commute to and work in Wakefield is essential, applicants must be a British Citizen or have a valid work visa. This is a great opportunity to join an expanding business who are undergoing significant change and transformation of their technical environment. Excellent benefits including training, development and progression opportunities are available. Please apply today to be considered and we will contact you to discuss the opportunity further if you are shortlisted.
Jun 10, 2026
Full time
We are looking for two Service Desk Analysts, to join an established IT service desk where you will be first point of contact for technical support, providing resolution of hardware, software and network related issues as well as undertaking user administration and access related tasks. Key Skills and Experience (not all essential) Previous experience working on an IT Service Desk in an ITIL environment at 1st/ 2nd / 3rd line technical support level. The role and responsibilities can be tailored depending on your current level of technical knowledge. Have a good understanding/ proficiency in MS office suite applications, desktop operating systems and server administration Experience of Exchange / Active directory (i.e. Account creations, password resets, creation of groups etc.) Understanding of network concepts e.g. DNS, DHCP, Email, HTTP, SSL and TCP/IP protocols Networking skills e.g. LAN/WAN/VPN support Windows server and desktop and virtualisation technologies SAP or any other ERP experience would be beneficial Motivated individual with a positive 'can do' attitude and a great team player Good analytical, problem solving and communication skills Flexibility to work outside of core hours when required to support the team in resolving major incidents or during peak trading periods Works well under pressure and can multi-task The ideal candidate will also hold a full clean driving licence as travel between group sites may be required. These are permanent job opportunities with a requirement to be on site 5 days a week, therefore the ability to commute to and work in Wakefield is essential, applicants must be a British Citizen or have a valid work visa. This is a great opportunity to join an expanding business who are undergoing significant change and transformation of their technical environment. Excellent benefits including training, development and progression opportunities are available. Please apply today to be considered and we will contact you to discuss the opportunity further if you are shortlisted.
IT Support Analyst 1st / 2nd Line Abingdon - Onsite (1 day remote) 3 Month Temp Contract £150 - £175 per day: MARS has partnered a leading specialist consultancy firm to hire in a temp IT Support Analyst on a 3-month temp contract. The Temporary IT Support Analyst role is often the first point of contact for IT across the business. Customer service is key to this role and the Temporary IT Service Desk Analyst will need to seek to fully understand the needs of the customer and have a real desire to help them get to a successful conclusion. The IT Service Desk Analyst will need to be a high calibre individual, with exceptional levels of personal drive and eagerness for personal development. An analytical mind, coupled with strong communication skills and a positive attitude are essential to fit into the impressive culture. You'll have previous experience in a similar IT Service Desk or 1st Line IT Support role or can demonstrate a passion for supporting customers through technology. Our client is looking for an IT Support Analyst with the following skills: An understanding of user account management within a Microsoft environment. An understanding of Office 365 Administration. Experience in or awareness of ITIL. Experience in or awareness of supporting the employee lifecycle (Starters, Movers, Leavers) within an IT environment. Experience in or awareness of Incident/Ticket Logging Systems (ITSM) platforms (FreshService, ServiceNow, etc). Experience in or awareness of supporting cloud technologies. Experience in or awareness of mobile device technologies Microsoft Certifications such as MS-900/AZ-900/AI-900/SC-900. This is an onsite role with a potential 1-day per week work from home. The working hours are either, 8am-4:30pm, 8:30am-5pm, or 9am-5:30pm. If you're an IT Support Analyst looking for a career defining opportunity with progression and development, then please drop Lee at MARS an application. MARS Recruitment is an equal opportunities employer and positively welcomes applications from suitably qualified applicants regardless of race, colour, sex, marital status, national origin, religion, age, disability, or any other protected status. Suitable candidates for the role will be contacted within 3 working days, unfortunately if you haven't heard back in this time your application has been unsuccessful at this time. MARS Recruitment is a specialist Engineering & IT recruiter working in partnership with companies across the UK and offers services of both an Employment Business (for Temporary/Contract roles) and an Employment Agency (for Permanent roles).
Jun 09, 2026
Contractor
IT Support Analyst 1st / 2nd Line Abingdon - Onsite (1 day remote) 3 Month Temp Contract £150 - £175 per day: MARS has partnered a leading specialist consultancy firm to hire in a temp IT Support Analyst on a 3-month temp contract. The Temporary IT Support Analyst role is often the first point of contact for IT across the business. Customer service is key to this role and the Temporary IT Service Desk Analyst will need to seek to fully understand the needs of the customer and have a real desire to help them get to a successful conclusion. The IT Service Desk Analyst will need to be a high calibre individual, with exceptional levels of personal drive and eagerness for personal development. An analytical mind, coupled with strong communication skills and a positive attitude are essential to fit into the impressive culture. You'll have previous experience in a similar IT Service Desk or 1st Line IT Support role or can demonstrate a passion for supporting customers through technology. Our client is looking for an IT Support Analyst with the following skills: An understanding of user account management within a Microsoft environment. An understanding of Office 365 Administration. Experience in or awareness of ITIL. Experience in or awareness of supporting the employee lifecycle (Starters, Movers, Leavers) within an IT environment. Experience in or awareness of Incident/Ticket Logging Systems (ITSM) platforms (FreshService, ServiceNow, etc). Experience in or awareness of supporting cloud technologies. Experience in or awareness of mobile device technologies Microsoft Certifications such as MS-900/AZ-900/AI-900/SC-900. This is an onsite role with a potential 1-day per week work from home. The working hours are either, 8am-4:30pm, 8:30am-5pm, or 9am-5:30pm. If you're an IT Support Analyst looking for a career defining opportunity with progression and development, then please drop Lee at MARS an application. MARS Recruitment is an equal opportunities employer and positively welcomes applications from suitably qualified applicants regardless of race, colour, sex, marital status, national origin, religion, age, disability, or any other protected status. Suitable candidates for the role will be contacted within 3 working days, unfortunately if you haven't heard back in this time your application has been unsuccessful at this time. MARS Recruitment is a specialist Engineering & IT recruiter working in partnership with companies across the UK and offers services of both an Employment Business (for Temporary/Contract roles) and an Employment Agency (for Permanent roles).
Gregory Martin International Limited
Rochford, Essex
Centreless Grinder /Toolmaker Location: Kent / Essex Border Salary: £30K to £35K - Full time role- 4 day week - 37 hours Our client is looking to recruit a Skilled Centreless Grinder. This is an excellent opportunity for a skilled centreless grinder to join our client's team. The candidate must be experienced in engineering and have a strong aerospace background. You will be required to set and run a variety of grinders, inclusive of 2nd operation machine tools. Proficient in reading micrometre and working to tight tolerances (0.5 tolerances). Able to interpret engineering drawings and specifications. Centreless Grinder Core Skills/Attributes Needed: Strong understanding of aerospace standards. Set and Run Manual and Centreless Grinders Ability to interpret engineering drawings and specifications. Measurement skills - proficient in reading micrometre and working to small microns. Team Player and communicate with colleagues to ensure the implementation of the company's policies and goals Attention to detail, including numeracy, and quality performance. Centreless Grinder Duties: Set and run centreless grinders, with experience running Wickman Scrivener, Ghiringhelli Grinder, Cincinnati or Tschadun Grinder (essential) Experience operating Myford Grinder (desirable) Support 2nd Operations machines safely as required - Thread-rolling (desirable), part markers, drill banks, torque testers and deburrers (manual/rotary etc). Carry out first-off and job run inspection of 2nd Op Machine parts. Adhere to all documented health and safety, with correct PPE used to perform role. Carry out first-off buddy checks and job run inspection of 1st and 2nd Operations machine parts. Reduce scrap/rework reporting back efficiencies to the Production Manager. Maintain machine efficiency to ensure we comply with On Time Deliveries, Arrears, Parts Per Hour (PPH) and Key Performance Indicators (KPIs). Manufacture good quality products in line with agreed standards and quality procedures. Complete daily maintenance check sheets and cycle timesheets. Ensure a safe and clean working environment is always maintained. Additional Information 16 days holiday plus 8 bank holidays. Working hours Monday to Thursday ; 37-hour week Employee Benefits including Pension Plan, Health Cash Plan, Life Assurance, EAP and Shopping Discounts. Salary £30,000-£35,000 dependent on experience Centreless Grinder
Jun 09, 2026
Full time
Centreless Grinder /Toolmaker Location: Kent / Essex Border Salary: £30K to £35K - Full time role- 4 day week - 37 hours Our client is looking to recruit a Skilled Centreless Grinder. This is an excellent opportunity for a skilled centreless grinder to join our client's team. The candidate must be experienced in engineering and have a strong aerospace background. You will be required to set and run a variety of grinders, inclusive of 2nd operation machine tools. Proficient in reading micrometre and working to tight tolerances (0.5 tolerances). Able to interpret engineering drawings and specifications. Centreless Grinder Core Skills/Attributes Needed: Strong understanding of aerospace standards. Set and Run Manual and Centreless Grinders Ability to interpret engineering drawings and specifications. Measurement skills - proficient in reading micrometre and working to small microns. Team Player and communicate with colleagues to ensure the implementation of the company's policies and goals Attention to detail, including numeracy, and quality performance. Centreless Grinder Duties: Set and run centreless grinders, with experience running Wickman Scrivener, Ghiringhelli Grinder, Cincinnati or Tschadun Grinder (essential) Experience operating Myford Grinder (desirable) Support 2nd Operations machines safely as required - Thread-rolling (desirable), part markers, drill banks, torque testers and deburrers (manual/rotary etc). Carry out first-off and job run inspection of 2nd Op Machine parts. Adhere to all documented health and safety, with correct PPE used to perform role. Carry out first-off buddy checks and job run inspection of 1st and 2nd Operations machine parts. Reduce scrap/rework reporting back efficiencies to the Production Manager. Maintain machine efficiency to ensure we comply with On Time Deliveries, Arrears, Parts Per Hour (PPH) and Key Performance Indicators (KPIs). Manufacture good quality products in line with agreed standards and quality procedures. Complete daily maintenance check sheets and cycle timesheets. Ensure a safe and clean working environment is always maintained. Additional Information 16 days holiday plus 8 bank holidays. Working hours Monday to Thursday ; 37-hour week Employee Benefits including Pension Plan, Health Cash Plan, Life Assurance, EAP and Shopping Discounts. Salary £30,000-£35,000 dependent on experience Centreless Grinder
2nd / 3rd Line IT Engineer. Leyland, Preston-Office based Monday to Friday. Reports To IT Manager Along with 1st line support you provide 2nd and 3rd line technical support across this manufacturing business, ensuring IT systems and infrastructure are reliable, secure, and support manufacturing operations effectively. The role involves troubleshooting complex issues, supporting production-critical systems, and contributing to IT projects and continuous improvement. Key Responsibilities Provide 2nd and 3rd line support for hardware, software, and network issues. Troubleshoot and resolve escalated incidents from 1st line support. Support and maintain servers, networks, and core infrastructure to ensure maximum uptime of systems that support manufacturing and production Manage and support user accounts, permissions, and security Maintain IT documentation, procedures, and knowledge base ans assist with IT projects such as system upgrades, migrations, and implementations Monitor system performance and proactively identify improvements. Support backup, disaster recovery, and business continuity processes Work closely with production, engineering, and operations teams Liaise with third-party vendors and support providers Key Skills & Experience Proven experience in a 2nd or 3rd line IT support role Windows Server and desktop environments- Active Directory, Group Policy, and user management of Microsoft 365 / Office 365 Networking Knowledge of virtualisation Understanding of cybersecurity best practices Experience supporting manufacturing or industrial environments (desirable) Familiarity with ERP or production systems (desirable) Desirable Qualifications Relevant IT certifications (e.g. Microsoft, CompTIA, Cisco) Degree or equivalent experience in IT or related field Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Jun 09, 2026
Full time
2nd / 3rd Line IT Engineer. Leyland, Preston-Office based Monday to Friday. Reports To IT Manager Along with 1st line support you provide 2nd and 3rd line technical support across this manufacturing business, ensuring IT systems and infrastructure are reliable, secure, and support manufacturing operations effectively. The role involves troubleshooting complex issues, supporting production-critical systems, and contributing to IT projects and continuous improvement. Key Responsibilities Provide 2nd and 3rd line support for hardware, software, and network issues. Troubleshoot and resolve escalated incidents from 1st line support. Support and maintain servers, networks, and core infrastructure to ensure maximum uptime of systems that support manufacturing and production Manage and support user accounts, permissions, and security Maintain IT documentation, procedures, and knowledge base ans assist with IT projects such as system upgrades, migrations, and implementations Monitor system performance and proactively identify improvements. Support backup, disaster recovery, and business continuity processes Work closely with production, engineering, and operations teams Liaise with third-party vendors and support providers Key Skills & Experience Proven experience in a 2nd or 3rd line IT support role Windows Server and desktop environments- Active Directory, Group Policy, and user management of Microsoft 365 / Office 365 Networking Knowledge of virtualisation Understanding of cybersecurity best practices Experience supporting manufacturing or industrial environments (desirable) Familiarity with ERP or production systems (desirable) Desirable Qualifications Relevant IT certifications (e.g. Microsoft, CompTIA, Cisco) Degree or equivalent experience in IT or related field Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Gregory Martin International
Southend-on-sea, Essex
Centreless Grinder Location: Kent / Essex Border Salary: up to £35,000, Full time role- 4 day week 37 hours Our client is looking to recruit a Skilled Centreless Grinder. This is an excellent opportunity for a skilled centreless grinder to join our client s team. The candidate must be experienced in engineering and have a strong aerospace background. You will be required to set and run a variety of grinders, inclusive of 2nd operation machine tools. Proficient in reading micrometre and working to tight tolerances (0.5 tolerances). Able to interpret engineering drawings and specifications. Centreless Grinder Duties: Set and run centreless grinders, with experience running Wickman Scrivener, Ghiringhelli Grinder, Cincinnati or Tschadun Grinder (essential) Experience operating Myford Grinder (desirable) Support 2nd Operations machines safely as required Thread-rolling (desirable), part markers, drill banks, torque testers and deburrers (manual/rotary etc). Carry out first-off and job run inspection of 2nd Op Machine parts. Adhere to all documented health and safety, with correct PPE used to perform role. Carry out first-off buddy checks and job run inspection of 1st and 2nd Operations machine parts. Reduce scrap/rework reporting back efficiencies to the Production Manager. Maintain machine efficiency to ensure we comply with On Time Deliveries, Arrears, Parts Per Hour (PPH) and Key Performance Indicators (KPIs). Manufacture good quality products in line with agreed standards and quality procedures. Complete daily maintenance check sheets and cycle timesheets. Ensure a safe and clean working environment is always maintained. Centreless Grinder Core Skills/Attributes Needed: Strong understanding of aerospace standards. Set and Run Manual Centre-less Grinders Ability to interpret engineering drawings and specifications. Measurement skills proficient in reading micrometre and working to tight tolerances. Team Player and communicate with colleagues to ensure the implementation of the company s policies and goals Attention to detail, including numeracy, and quality performance. Additional Information Employee Benefits including Pension Plan, Health Cash Plan, Life Assurance, EAP and Shopping Discounts. Salary £30,000-£35,000 dependent on experience Centreless Grinder
Jun 09, 2026
Full time
Centreless Grinder Location: Kent / Essex Border Salary: up to £35,000, Full time role- 4 day week 37 hours Our client is looking to recruit a Skilled Centreless Grinder. This is an excellent opportunity for a skilled centreless grinder to join our client s team. The candidate must be experienced in engineering and have a strong aerospace background. You will be required to set and run a variety of grinders, inclusive of 2nd operation machine tools. Proficient in reading micrometre and working to tight tolerances (0.5 tolerances). Able to interpret engineering drawings and specifications. Centreless Grinder Duties: Set and run centreless grinders, with experience running Wickman Scrivener, Ghiringhelli Grinder, Cincinnati or Tschadun Grinder (essential) Experience operating Myford Grinder (desirable) Support 2nd Operations machines safely as required Thread-rolling (desirable), part markers, drill banks, torque testers and deburrers (manual/rotary etc). Carry out first-off and job run inspection of 2nd Op Machine parts. Adhere to all documented health and safety, with correct PPE used to perform role. Carry out first-off buddy checks and job run inspection of 1st and 2nd Operations machine parts. Reduce scrap/rework reporting back efficiencies to the Production Manager. Maintain machine efficiency to ensure we comply with On Time Deliveries, Arrears, Parts Per Hour (PPH) and Key Performance Indicators (KPIs). Manufacture good quality products in line with agreed standards and quality procedures. Complete daily maintenance check sheets and cycle timesheets. Ensure a safe and clean working environment is always maintained. Centreless Grinder Core Skills/Attributes Needed: Strong understanding of aerospace standards. Set and Run Manual Centre-less Grinders Ability to interpret engineering drawings and specifications. Measurement skills proficient in reading micrometre and working to tight tolerances. Team Player and communicate with colleagues to ensure the implementation of the company s policies and goals Attention to detail, including numeracy, and quality performance. Additional Information Employee Benefits including Pension Plan, Health Cash Plan, Life Assurance, EAP and Shopping Discounts. Salary £30,000-£35,000 dependent on experience Centreless Grinder
Service Desk Engineer (2nd Line) London (North London) Hybrid (3 days onsite, 2 days remote) Occasional client travel Are you an experienced IT support professional ready to take the next step in your career? Do you enjoy solving complex technical issues while delivering outstanding customer service, both remotely and face-to-face? We're looking for a skilled Service Desk Engineer (2nd Line) to join our dynamic Service Delivery Team. About the Role As a 2nd Line Service Desk Engineer, you will be at the forefront of delivering high-quality technical support to our clients. You'll handle escalated incidents, proactive monitoring alerts, and on-site visits, while helping to mentor and develop the 1st Line team. Key Responsibilities Respond promptly to technical support requests via phone, email, and ticketing system Diagnose and resolve 2nd line and escalated tickets, as well as NOC monitoring alerts, within agreed resolution times Provide face-to-face technical support through pre-scheduled client site visits Accurately classify, prioritise, and document tickets with detailed notes throughout their lifecycle Keep clients and their IT teams regularly updated on ticket progress Identify recurring issues and contribute to permanent solutions Create and maintain technical documentation and knowledge base articles Deliver excellent customer service and a positive support experience at all times Manage your own ticket queue, triage effectively, and escalate where necessary Liaise with third-party vendors and partners to resolve complex issues Support, mentor, train, and develop the 1st Line Service Desk Analysts Stay up to date with the latest technologies and cyber security developments, and share knowledge with the team Achieve relevant Microsoft and technical certifications What We're Looking For Excellent customer service, telephone, and client-facing skills Minimum 2 years' experience providing IT support across multiple technologies (MSP experience is highly desirable) Proven experience attending client sites and delivering face-to-face support Strong troubleshooting and support experience in the following technologies: Windows Server (on-premise and Azure) Active Directory (on-premise and Azure), Group Policy, Office 365, and SharePoint Microsoft Exchange Virtualisation technologies (Windows Virtual Desktop, Hyper-V, Virtual Machine Manager, vSphere) Backup and Disaster Recovery solutions Cyber-security tools and concepts (EDR, MFA, AV, incident response) Networking (TCP/IP, DNS, DHCP, LAN, WAN, Wireless, Switches, Routers) Windows OS, macOS, and Microsoft Office Mobile device configuration and support Ability to configure, administer, and support both Windows and macOS devices Solid understanding of the cyber threat landscape and security best practices Proactive mindset with the ability to anticipate and prevent issues Excellent verbal and written communication skills - able to explain complex technical matters clearly to users of all levels A genuine passion for learning new technologies, demonstrated through certifications or personal projects Strong team player who is also highly self-motivated Calm and professional approach when dealing with difficult or demanding situations Full UK driving licence What We Offer Hybrid working (3 days onsite, 2 days remote) Varied and interesting workload across multiple client environments Opportunities to develop your technical skills and gain certifications A supportive, collaborative team that values excellence in service delivery If you're a confident, customer-focused 2nd Line Engineer who enjoys both technical challenges and mentoring others, we'd love to hear from you.
Jun 08, 2026
Full time
Service Desk Engineer (2nd Line) London (North London) Hybrid (3 days onsite, 2 days remote) Occasional client travel Are you an experienced IT support professional ready to take the next step in your career? Do you enjoy solving complex technical issues while delivering outstanding customer service, both remotely and face-to-face? We're looking for a skilled Service Desk Engineer (2nd Line) to join our dynamic Service Delivery Team. About the Role As a 2nd Line Service Desk Engineer, you will be at the forefront of delivering high-quality technical support to our clients. You'll handle escalated incidents, proactive monitoring alerts, and on-site visits, while helping to mentor and develop the 1st Line team. Key Responsibilities Respond promptly to technical support requests via phone, email, and ticketing system Diagnose and resolve 2nd line and escalated tickets, as well as NOC monitoring alerts, within agreed resolution times Provide face-to-face technical support through pre-scheduled client site visits Accurately classify, prioritise, and document tickets with detailed notes throughout their lifecycle Keep clients and their IT teams regularly updated on ticket progress Identify recurring issues and contribute to permanent solutions Create and maintain technical documentation and knowledge base articles Deliver excellent customer service and a positive support experience at all times Manage your own ticket queue, triage effectively, and escalate where necessary Liaise with third-party vendors and partners to resolve complex issues Support, mentor, train, and develop the 1st Line Service Desk Analysts Stay up to date with the latest technologies and cyber security developments, and share knowledge with the team Achieve relevant Microsoft and technical certifications What We're Looking For Excellent customer service, telephone, and client-facing skills Minimum 2 years' experience providing IT support across multiple technologies (MSP experience is highly desirable) Proven experience attending client sites and delivering face-to-face support Strong troubleshooting and support experience in the following technologies: Windows Server (on-premise and Azure) Active Directory (on-premise and Azure), Group Policy, Office 365, and SharePoint Microsoft Exchange Virtualisation technologies (Windows Virtual Desktop, Hyper-V, Virtual Machine Manager, vSphere) Backup and Disaster Recovery solutions Cyber-security tools and concepts (EDR, MFA, AV, incident response) Networking (TCP/IP, DNS, DHCP, LAN, WAN, Wireless, Switches, Routers) Windows OS, macOS, and Microsoft Office Mobile device configuration and support Ability to configure, administer, and support both Windows and macOS devices Solid understanding of the cyber threat landscape and security best practices Proactive mindset with the ability to anticipate and prevent issues Excellent verbal and written communication skills - able to explain complex technical matters clearly to users of all levels A genuine passion for learning new technologies, demonstrated through certifications or personal projects Strong team player who is also highly self-motivated Calm and professional approach when dealing with difficult or demanding situations Full UK driving licence What We Offer Hybrid working (3 days onsite, 2 days remote) Varied and interesting workload across multiple client environments Opportunities to develop your technical skills and gain certifications A supportive, collaborative team that values excellence in service delivery If you're a confident, customer-focused 2nd Line Engineer who enjoys both technical challenges and mentoring others, we'd love to hear from you.
Context Recruitment Limited
Stockton-on-tees, County Durham
Service Desk Engineer - Stockton on Tees £40,000 PA IT department within a leading construction engineering business is seeking a highly proactive and analytical Service Desk Engineer to join them on a permanent basis. This is a stand-alone on-site IT role, working autonomously day-to-day, while being fully supported by a centralised main IT department. You will be responsible for logging, diagnosing, and resolving issues across a range of hardware and software systems. The role involves providing escalation support to 1st line IT technicians, liaising with other internal IT functions and external vendors and ensuring the delivery of a consistently high level of IT support across the business. This position is also client-facing, requiring regular interaction with internal stakeholders and users. As such, excellent communication skills, a professional approach and the ability to explain technical issues clearly to non-technical users are essential. Key Responsibilities: Provide end-user support to VIPs and users via telephone, remote support, email, and face-to-face Prioritise and manage workflow through the ITSM system (ServiceNow) Conduct on-site technical investigations and escalate issues to ensure timely resolution Collaborate with IT team members and support 1st and 2nd line IT teams Install, update, maintain, and support various software packages and hardware Perform Active Directory administration and deploy software via Endpoint Manager Support SIP/VOIP telephony and video conference systems Configure and support iOS/Android mobile devices and 4G/5G dongles Assist with IT projects and maintain technical documentation Qualifications and Skills: Microsoft certifications (desired) Experience with ITSM systems Proficiency in Windows Operating Systems, Active Directory, Office 365, and Microsoft Teams Understanding of anti-virus products, web gateway filtering, and networking concepts Strong communication, problem-solving, and customer service skills Ability to work under pressure and prioritize tasks effectively Please note; you must have a Uk driver's license/own vehicle for this position.
Jun 08, 2026
Full time
Service Desk Engineer - Stockton on Tees £40,000 PA IT department within a leading construction engineering business is seeking a highly proactive and analytical Service Desk Engineer to join them on a permanent basis. This is a stand-alone on-site IT role, working autonomously day-to-day, while being fully supported by a centralised main IT department. You will be responsible for logging, diagnosing, and resolving issues across a range of hardware and software systems. The role involves providing escalation support to 1st line IT technicians, liaising with other internal IT functions and external vendors and ensuring the delivery of a consistently high level of IT support across the business. This position is also client-facing, requiring regular interaction with internal stakeholders and users. As such, excellent communication skills, a professional approach and the ability to explain technical issues clearly to non-technical users are essential. Key Responsibilities: Provide end-user support to VIPs and users via telephone, remote support, email, and face-to-face Prioritise and manage workflow through the ITSM system (ServiceNow) Conduct on-site technical investigations and escalate issues to ensure timely resolution Collaborate with IT team members and support 1st and 2nd line IT teams Install, update, maintain, and support various software packages and hardware Perform Active Directory administration and deploy software via Endpoint Manager Support SIP/VOIP telephony and video conference systems Configure and support iOS/Android mobile devices and 4G/5G dongles Assist with IT projects and maintain technical documentation Qualifications and Skills: Microsoft certifications (desired) Experience with ITSM systems Proficiency in Windows Operating Systems, Active Directory, Office 365, and Microsoft Teams Understanding of anti-virus products, web gateway filtering, and networking concepts Strong communication, problem-solving, and customer service skills Ability to work under pressure and prioritize tasks effectively Please note; you must have a Uk driver's license/own vehicle for this position.
1st & 2nd Line Support Engineer (with Field Engineering) Liverpool Up to £32K & Benefits Be the face of high-quality IT support in a fast-growing MSP. Are you the kind of person who loves diving into tricky tech challenges one minute and jumping in the car for an on-site fix the next? Do you want a role where no two days look the same - and where your skills actually matter ? If you're ready to boost your IT career in a hands-on, fast-paced environment, we want to talk to you. What's on Offer ? Competitive salary (£27k - £32k) tailored to your experience Clear pathway toward 3rd Line, field engineering, or specialist roles 22 days holiday + bank holidays Pension scheme Company vehicle or travel allowance Dedicated training budget + certification support A supportive team that wants you to succeed Key Responsibilities of the 1 & 2 Line Support Engineer: As our new First & Second Line Support Engineer , you'll be on the front line of keeping our clients happy, productive, and secure. You'll handle a mix of remote support, troubleshooting, and field engineering - making you a key player in our service delivery team. First & Second Line Support Be the first point of contact for incoming tickets and requests Fix issues across desktops, laptops, printers, mobiles, and other hardware Support users across Microsoft 365, Windows 10/11, and Active Directory Troubleshoot basic networking, VPN, and Wi-Fi issues Escalate complex cases clearly to 3rd Line teams Field Engineering & On-Site Work Visit client sites to install, configure, and repair kit (PCs, servers, switches, firewalls) Carry out infrastructure checks, cabling reviews, and environment audits Deliver and set up new hardware for users Assist with office moves, hardware refreshes, and mini-migrations Monitoring & Maintenance Keep an eye on client systems and react to alerts Perform routine patching, updates, and health checks Validate backups and help with restores Client Experience & Teamwork Communicate clearly with users at all levels (without the jargon!) Own your ticket queue and keep clients in the loop Spot recurring issues and suggest smarter ways of working Skills & Experience: 1-4 years in IT support (ideally MSP or multi-site) Experience with; Microsoft 365, Windows 10/11, Active Directory, Basic networking (TCP/IP, DNS, DHCP, VLANs), Hardware troubleshooting, Mobile device support (MDM, iOS, Android) A full UK driving licence Strong communication, problem-solving, and customer service skills Curiosity and a hunger to learn Confidence working face-to-face with clients Why Join Us? You'll get a unique blend of desk-based tech support and hands-on engineering, working with a variety of clients and technologies. We're a friendly, growing MSP that puts people first - giving you space to develop, try new things, and build a long-term IT career. If you love solving problems, enjoy variety, and want to join a team where your contribution really counts Apply today. Let's grow your career together.
Jun 07, 2026
Full time
1st & 2nd Line Support Engineer (with Field Engineering) Liverpool Up to £32K & Benefits Be the face of high-quality IT support in a fast-growing MSP. Are you the kind of person who loves diving into tricky tech challenges one minute and jumping in the car for an on-site fix the next? Do you want a role where no two days look the same - and where your skills actually matter ? If you're ready to boost your IT career in a hands-on, fast-paced environment, we want to talk to you. What's on Offer ? Competitive salary (£27k - £32k) tailored to your experience Clear pathway toward 3rd Line, field engineering, or specialist roles 22 days holiday + bank holidays Pension scheme Company vehicle or travel allowance Dedicated training budget + certification support A supportive team that wants you to succeed Key Responsibilities of the 1 & 2 Line Support Engineer: As our new First & Second Line Support Engineer , you'll be on the front line of keeping our clients happy, productive, and secure. You'll handle a mix of remote support, troubleshooting, and field engineering - making you a key player in our service delivery team. First & Second Line Support Be the first point of contact for incoming tickets and requests Fix issues across desktops, laptops, printers, mobiles, and other hardware Support users across Microsoft 365, Windows 10/11, and Active Directory Troubleshoot basic networking, VPN, and Wi-Fi issues Escalate complex cases clearly to 3rd Line teams Field Engineering & On-Site Work Visit client sites to install, configure, and repair kit (PCs, servers, switches, firewalls) Carry out infrastructure checks, cabling reviews, and environment audits Deliver and set up new hardware for users Assist with office moves, hardware refreshes, and mini-migrations Monitoring & Maintenance Keep an eye on client systems and react to alerts Perform routine patching, updates, and health checks Validate backups and help with restores Client Experience & Teamwork Communicate clearly with users at all levels (without the jargon!) Own your ticket queue and keep clients in the loop Spot recurring issues and suggest smarter ways of working Skills & Experience: 1-4 years in IT support (ideally MSP or multi-site) Experience with; Microsoft 365, Windows 10/11, Active Directory, Basic networking (TCP/IP, DNS, DHCP, VLANs), Hardware troubleshooting, Mobile device support (MDM, iOS, Android) A full UK driving licence Strong communication, problem-solving, and customer service skills Curiosity and a hunger to learn Confidence working face-to-face with clients Why Join Us? You'll get a unique blend of desk-based tech support and hands-on engineering, working with a variety of clients and technologies. We're a friendly, growing MSP that puts people first - giving you space to develop, try new things, and build a long-term IT career. If you love solving problems, enjoy variety, and want to join a team where your contribution really counts Apply today. Let's grow your career together.
1st / 2nd Line Support Engineer - MSP Whitstable, Kent £28,000 - £32,000 depending on experience Must have Full Driving licence Are you currently working in IT support and looking to strengthen your technical skills within an MSP environment? Do you enjoy troubleshooting across Microsoft 365, desktop, networking, and user support issues? Are you looking for a role where you will gain broader exposure, support real clients, and continue progressing technically rather than getting stuck on the same tickets every day? If so, this could be an excellent next step. We are working with a growing Managed Service Provider based in Whitstable that supports a wide range of SME clients across Microsoft 365, cloud, networking, and modern workplace technologies. They are looking for an additional engineer to join the support team and help provide day-to-day technical support across their client base. This role would suit somebody operating at strong 1st Line or early 2nd Line level who wants to continue developing technically within a supportive MSP environment. The Opportunity You will join a collaborative technical team supporting a variety of external clients across different environments and technologies. The role offers strong technical variety and exposure across Microsoft 365, desktop support, networking, cloud technologies, and infrastructure support. You will work closely with more senior engineers and gain hands-on exposure to project work as your experience develops. What you will be doing • Providing 1st and 2nd line technical support to external clients • Troubleshooting Microsoft 365 and Windows desktop issues • Supporting users across desktop, laptop, mobile, and modern workplace environments • Managing Active Directory and user administration tasks • Supporting Intune and endpoint-related issues • Assisting with networking issues including DNS, DHCP, TCP/IP, Wi-Fi, and connectivity troubleshooting • Escalating more complex issues to senior engineers where required • Maintaining accurate ticket notes and documentation • Visiting client sites when required • Supporting project delivery work as your skills develop Technologies you will work with: Experience in some of the following would be beneficial: • Microsoft 365 • Windows desktop environments • Active Directory • Intune / endpoint management • Basic networking fundamentals • DNS / DHCP / TCP/IP • Firewalls, switches, and Wi-Fi troubleshooting • Helpdesk / ticketing systems • Printers and end-user hardware You do not need experience across everything. Solid technical fundamentals, good communication skills, and the right attitude are more important. What they are looking for • Experience within a 1st Line or 2nd Line IT support role • MSP experience would be highly beneficial • Strong customer service and communication skills • Good troubleshooting ability and willingness to learn • Organised and comfortable managing support tickets • Somebody professional, reliable, and helpful • Full UK driving licence and access to your own vehicle is essential What is on offer • Supportive MSP environment with technical progression • Exposure across Microsoft 365, networking, cloud, and infrastructure technologies • Opportunity to gain broader technical experience and project exposure • Growing business with a collaborative team culture • £28,000 - £32,000 depending on experience If you are currently working in IT support and want a role where you can continue developing your technical skills within a modern MSP environment, this is well worth a conversation.
Jun 07, 2026
Full time
1st / 2nd Line Support Engineer - MSP Whitstable, Kent £28,000 - £32,000 depending on experience Must have Full Driving licence Are you currently working in IT support and looking to strengthen your technical skills within an MSP environment? Do you enjoy troubleshooting across Microsoft 365, desktop, networking, and user support issues? Are you looking for a role where you will gain broader exposure, support real clients, and continue progressing technically rather than getting stuck on the same tickets every day? If so, this could be an excellent next step. We are working with a growing Managed Service Provider based in Whitstable that supports a wide range of SME clients across Microsoft 365, cloud, networking, and modern workplace technologies. They are looking for an additional engineer to join the support team and help provide day-to-day technical support across their client base. This role would suit somebody operating at strong 1st Line or early 2nd Line level who wants to continue developing technically within a supportive MSP environment. The Opportunity You will join a collaborative technical team supporting a variety of external clients across different environments and technologies. The role offers strong technical variety and exposure across Microsoft 365, desktop support, networking, cloud technologies, and infrastructure support. You will work closely with more senior engineers and gain hands-on exposure to project work as your experience develops. What you will be doing • Providing 1st and 2nd line technical support to external clients • Troubleshooting Microsoft 365 and Windows desktop issues • Supporting users across desktop, laptop, mobile, and modern workplace environments • Managing Active Directory and user administration tasks • Supporting Intune and endpoint-related issues • Assisting with networking issues including DNS, DHCP, TCP/IP, Wi-Fi, and connectivity troubleshooting • Escalating more complex issues to senior engineers where required • Maintaining accurate ticket notes and documentation • Visiting client sites when required • Supporting project delivery work as your skills develop Technologies you will work with: Experience in some of the following would be beneficial: • Microsoft 365 • Windows desktop environments • Active Directory • Intune / endpoint management • Basic networking fundamentals • DNS / DHCP / TCP/IP • Firewalls, switches, and Wi-Fi troubleshooting • Helpdesk / ticketing systems • Printers and end-user hardware You do not need experience across everything. Solid technical fundamentals, good communication skills, and the right attitude are more important. What they are looking for • Experience within a 1st Line or 2nd Line IT support role • MSP experience would be highly beneficial • Strong customer service and communication skills • Good troubleshooting ability and willingness to learn • Organised and comfortable managing support tickets • Somebody professional, reliable, and helpful • Full UK driving licence and access to your own vehicle is essential What is on offer • Supportive MSP environment with technical progression • Exposure across Microsoft 365, networking, cloud, and infrastructure technologies • Opportunity to gain broader technical experience and project exposure • Growing business with a collaborative team culture • £28,000 - £32,000 depending on experience If you are currently working in IT support and want a role where you can continue developing your technical skills within a modern MSP environment, this is well worth a conversation.
About Brash: Established in 2001, Brash Solutions provides complete business solutions to a variety of industrial and commercial organisations. We have a highly professional and experienced team of support engineers and software developers. Our support business aims to meet all the IT requirements of our clients, from setting up new starters, troubleshooting issues to keeping their networks secure. We pride ourselves on the personal touch, understanding each client's needs and building strong relationships. About the role: Brash Solutions is currently recruiting for a bright, friendly and enthusiastic AI & Digital Support Apprentice to work in our offices in Berkhamsted. Working within a small team of experienced Support Technicians, you will be taking calls from our client's staff and assist them with a wide variety of IT queries. This will cover a range of general desktop issues including software, hardware, internet issues, printers, phones etc. You will troubleshoot and where possible, resolve the problem by talking users through solutions over the phone or using remote access tools to ensure fast resolution. If you are unable to resolve the problem, you will escalate with details of the steps taken so far and work with the support team to improve your understanding. Our clients have a range of IT equipment, from Windows servers to Mac laptops, but the majority are Windows desktops. We work closely with each client and third parties to provide the highest level of IT support. There will be requirement of occasional travel to visit other business sites to help with IT support or talk clients through their AI/Digital requirements. Responsibilities: Be a friendly face of IT while users are experiencing problems Taking requests from users via email, ticketing system and telephone Adhere to challenging SLA requirements, logging full details of time and work undertaken Completing initial troubleshooting in a timely manner Monitor the support ticket system for incidents requiring escalation or urgent attention Build and maintain desktop/laptop PCs/Macs and Windows Servers Follow and apply IT policies and procedures applicable to each client Help and advise on digital and AI requirements from clients Diagnose and resolve hardware and software faults System health checks Software and app support You will gain experience with the following technologies: Use of AI tools in some capacity, demonstrate being able to automate/make life easier Manage and Deploy automations and AI projects Microsoft Office 365 - Tenant setup, configuring, administration troubleshooting Microsoft Azure platform - basic navigation, setup and configuration Windows 11 - 1st/2nd/3rd Line Troubleshooting Skills, setup and configuration Apple - MacOS and iOS - 1st/2nd line troubleshooting skills, setup and configuration Microsoft Office Suite - Troubleshooting, excellent Outlook, Excel and Word skills Website Domain & DNS Management Firewall setups maintenance, configuration. Router configuration, port forwarding and VPN Other areas we support are Websites (WordPress), SQL databases, Google AdWords You will need the following skills: A keen interest in digital IT, able to learn fast and adapt skills Previous experience of working in a busy, customer facing environment preferable Good verbal and written communication skills High customer focus with a can-do attitude Excellent interpersonal and communication skills Excellent problem solving skills Friendly and confident personality A keen interest in IT, able to learn fast and adapt skills Be able to plan your own work and time and prioritise tasks at hand Flexible and adaptable as each day will be different An excellent team player Advantage if you own a car with a full UK driving license Entry requirements: 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information please visit the UK ENIC website. Working hours: 40 hours per week, 8:30am to 5:30pm, Monday to Friday Benefits: 20 days holiday (pro rata) + bank holidays State pension Free parking Future prospects: 90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average. About QA: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Interested? Apply now! Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.
Jun 07, 2026
Full time
About Brash: Established in 2001, Brash Solutions provides complete business solutions to a variety of industrial and commercial organisations. We have a highly professional and experienced team of support engineers and software developers. Our support business aims to meet all the IT requirements of our clients, from setting up new starters, troubleshooting issues to keeping their networks secure. We pride ourselves on the personal touch, understanding each client's needs and building strong relationships. About the role: Brash Solutions is currently recruiting for a bright, friendly and enthusiastic AI & Digital Support Apprentice to work in our offices in Berkhamsted. Working within a small team of experienced Support Technicians, you will be taking calls from our client's staff and assist them with a wide variety of IT queries. This will cover a range of general desktop issues including software, hardware, internet issues, printers, phones etc. You will troubleshoot and where possible, resolve the problem by talking users through solutions over the phone or using remote access tools to ensure fast resolution. If you are unable to resolve the problem, you will escalate with details of the steps taken so far and work with the support team to improve your understanding. Our clients have a range of IT equipment, from Windows servers to Mac laptops, but the majority are Windows desktops. We work closely with each client and third parties to provide the highest level of IT support. There will be requirement of occasional travel to visit other business sites to help with IT support or talk clients through their AI/Digital requirements. Responsibilities: Be a friendly face of IT while users are experiencing problems Taking requests from users via email, ticketing system and telephone Adhere to challenging SLA requirements, logging full details of time and work undertaken Completing initial troubleshooting in a timely manner Monitor the support ticket system for incidents requiring escalation or urgent attention Build and maintain desktop/laptop PCs/Macs and Windows Servers Follow and apply IT policies and procedures applicable to each client Help and advise on digital and AI requirements from clients Diagnose and resolve hardware and software faults System health checks Software and app support You will gain experience with the following technologies: Use of AI tools in some capacity, demonstrate being able to automate/make life easier Manage and Deploy automations and AI projects Microsoft Office 365 - Tenant setup, configuring, administration troubleshooting Microsoft Azure platform - basic navigation, setup and configuration Windows 11 - 1st/2nd/3rd Line Troubleshooting Skills, setup and configuration Apple - MacOS and iOS - 1st/2nd line troubleshooting skills, setup and configuration Microsoft Office Suite - Troubleshooting, excellent Outlook, Excel and Word skills Website Domain & DNS Management Firewall setups maintenance, configuration. Router configuration, port forwarding and VPN Other areas we support are Websites (WordPress), SQL databases, Google AdWords You will need the following skills: A keen interest in digital IT, able to learn fast and adapt skills Previous experience of working in a busy, customer facing environment preferable Good verbal and written communication skills High customer focus with a can-do attitude Excellent interpersonal and communication skills Excellent problem solving skills Friendly and confident personality A keen interest in IT, able to learn fast and adapt skills Be able to plan your own work and time and prioritise tasks at hand Flexible and adaptable as each day will be different An excellent team player Advantage if you own a car with a full UK driving license Entry requirements: 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information please visit the UK ENIC website. Working hours: 40 hours per week, 8:30am to 5:30pm, Monday to Friday Benefits: 20 days holiday (pro rata) + bank holidays State pension Free parking Future prospects: 90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average. About QA: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Interested? Apply now! Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.
IT Support Technician £28-32k plus competitive benefits Must have full clean licence Liverpool (with North West sites visits) Full-Time, Permanent-9am-5.30pm Why This Company A family-owned outsourced IT provider with over 25 years of stability, trust, and long-standing customer relationships. Their clients rely on them as an extension of their business not just a support line. They keep their teams running, productive, and secure every single day. Most of their customers are local, many of whom they have supported for over two decades, and they see them as part of their organisation. They treat them the same way. The team is friendly, and highly experienced. They value teamwork, loyalty, and personal development. When you join them, you're not just filling a ticket queue you're becoming part of a close-knit group where your ideas matter, your growth matters, and your work makes a real impact. If you're looking for a place with genuine job security, real variety, and a supportive environment where you can keep growing, this is it. What You'll Be Doing This is a varied role supporting users across many different businesses. Around 60 percent of your work will be onsite and office-based in Liverpool, and the rest will involve on-site visits. You'll work alongside our experienced network engineers, helping to keep customers' systems running smoothly and securely: Daily Responsibilities Provide 1st and 2nd line IT support via phone, remote access, and 3rd line support with site visits Troubleshoot hardware, software, and network issues Dealing with live tickets across laptops, printers, Microsoft 365 & VPNS Manage user accounts, permissions, and security within Microsoft 365 Support customers with general IT queries and problem-solving Maintain accurate documentation for all client environments Project Work You'll Be Involved In Setting up and configuring laptops, desktops, and other hardware Installing routers, switches, firewalls, and wireless systems Network installations Assisting with office moves, server upgrades, and wider infrastructure projects This role gives you experience across all areas of IT security, infrastructure, installations, cloud, and networking, What We're Looking For Previous 1st/2nd & 3rd line support experience, ideally within an MSP Good knowledge of Microsoft 365, Windows Server, core networking (DNS, DHCP VPN) A confident communicator who enjoys helping people Someone organised, proactive, and clam under pressure Full UK driving licence (essential) Most importantly, we're looking for someone who wants to be part of a supportive team, not just a number. What You'll Get from Us Long-term job security with a stable 25+ year business A friendly, knowledgeable team who will help you develop A team culture built on trust, respect, and collaboration A place where you genuinely matter and your work is appreciated Competitive salary plus private medical insurance Progression and support to grow Sound Like a Good Fit? If you want to join a supportive, experienced IT team where you'll grow your skills and help keep customers' businesses running, we'd love to hear from you. A note from us We get so many applications that in some instances we are unable to offer individual feedback. If your application is successful, you will be contacted within 5 working days. If you want to call us for a confidential chat about any other vacancies or some guidance, we are happy to help.
Jun 07, 2026
Full time
IT Support Technician £28-32k plus competitive benefits Must have full clean licence Liverpool (with North West sites visits) Full-Time, Permanent-9am-5.30pm Why This Company A family-owned outsourced IT provider with over 25 years of stability, trust, and long-standing customer relationships. Their clients rely on them as an extension of their business not just a support line. They keep their teams running, productive, and secure every single day. Most of their customers are local, many of whom they have supported for over two decades, and they see them as part of their organisation. They treat them the same way. The team is friendly, and highly experienced. They value teamwork, loyalty, and personal development. When you join them, you're not just filling a ticket queue you're becoming part of a close-knit group where your ideas matter, your growth matters, and your work makes a real impact. If you're looking for a place with genuine job security, real variety, and a supportive environment where you can keep growing, this is it. What You'll Be Doing This is a varied role supporting users across many different businesses. Around 60 percent of your work will be onsite and office-based in Liverpool, and the rest will involve on-site visits. You'll work alongside our experienced network engineers, helping to keep customers' systems running smoothly and securely: Daily Responsibilities Provide 1st and 2nd line IT support via phone, remote access, and 3rd line support with site visits Troubleshoot hardware, software, and network issues Dealing with live tickets across laptops, printers, Microsoft 365 & VPNS Manage user accounts, permissions, and security within Microsoft 365 Support customers with general IT queries and problem-solving Maintain accurate documentation for all client environments Project Work You'll Be Involved In Setting up and configuring laptops, desktops, and other hardware Installing routers, switches, firewalls, and wireless systems Network installations Assisting with office moves, server upgrades, and wider infrastructure projects This role gives you experience across all areas of IT security, infrastructure, installations, cloud, and networking, What We're Looking For Previous 1st/2nd & 3rd line support experience, ideally within an MSP Good knowledge of Microsoft 365, Windows Server, core networking (DNS, DHCP VPN) A confident communicator who enjoys helping people Someone organised, proactive, and clam under pressure Full UK driving licence (essential) Most importantly, we're looking for someone who wants to be part of a supportive team, not just a number. What You'll Get from Us Long-term job security with a stable 25+ year business A friendly, knowledgeable team who will help you develop A team culture built on trust, respect, and collaboration A place where you genuinely matter and your work is appreciated Competitive salary plus private medical insurance Progression and support to grow Sound Like a Good Fit? If you want to join a supportive, experienced IT team where you'll grow your skills and help keep customers' businesses running, we'd love to hear from you. A note from us We get so many applications that in some instances we are unable to offer individual feedback. If your application is successful, you will be contacted within 5 working days. If you want to call us for a confidential chat about any other vacancies or some guidance, we are happy to help.
Are you an IT Infrastructure Engineer / IT Operations Engineer (3rd Line Engineer) who is looking for a new challenge in a forward thinking and innovative organisation? Are you looking for a position in a secure and robust sector, given the economic challenges we are currently facing? Do you want a job with excellent benefits, that offers an excellent work-life balance, whilst truly making a positive difference to people? Then please read on as this role is perfect for you Adecco Public Sector's client in Staffordshire is looking to grow their team by hiring a new IT Infrastructure Engineer / IT Operations Engineer to join their 3rd line support team. You will supporting several thousand users by both resolving 3rd line BAU support tickets passed on by the 1st or 2nd line support teams, whilst also having the opportunity to be involved in some exciting infrastructure improvement projects on the horizon, as the organisation looks to innovate with modern technologies and solutions. What's in it for you? The successful candidate will be able to benefit from the below offering: A basic salary package between £38k - £48k (dependent on experience). Additional on-call pay uplifts and call out payments. Starting on a minimum of 27 days annual holiday allowance plus 8 additional Bank Holiday days, with this further increasing with length of service. An industry-leading pension scheme (23% employer contribution) and other excellent benefits such as healthcare, parental leave policies and salary sacrifice schemes. Excellent development opportunities and external training opportunities based on development needs identified in performance and progression reviews. Hybrid working between home and office, with flexibility given dependent on personal preference and needs. Heavily discounted staff parking rates. The Role: You will be part of a team who has responsibility for the organisation's critical servers, storage area network infrastructure and Cloud technologies. You will be resolving escalated issues and tickets by the first and second line IT support teams and be responsible for using your technical specialism to resolve these tickets, dependent on their severity and priority. You will support the design, specification, installation & configuration of new server, storage, network security and Cloud technologies, whilst also being responsible for the security, optimisation, availability, storage, backup & retrieval & general safe keeping of all the organisation's electronic data in line with the IT security policy You will also be asked to support infrastructure upgrade projects and be given the opportunity to receive training in new technologies where required. There is also the responsibility to perform research into new and upcoming technologies, in order to determine their impact or possible enhancement of planned or existing IT services You will manage the design, specification, installation & configuration of new server, storage, network security and Cloud technologies, whilst also being responsible for the security, optimisation, availability, storage, backup and retrieval and general safe keeping of the organisation's electronic data, in line with the IT security policy. Technical Requirements 3rd Line IT Infrastructure support Mainly Business-as-Usual: Routine IT operations and maintenance. Office 365: Proficiency in managing and troubleshooting Office 365. Microsoft Exchange: Experience with email server management. Data centres: Knowledge of data centre operations and management. Windows Server (): Ability to support these versions at an advanced level. Virtualisation knowledge (e.g., VMware, Hyper-V): Understanding and managing virtual environments. Storage concepts (e.g., SAN, Nimble, NetApp): Familiarity with storage solutions and technologies. Backup technologies: Experience with data backup and recovery solutions. Patching: Knowledge of applying updates and patches to systems. Active Directory: Proficiency in managing user accounts, permissions, and network resources. This is a truly excellent opportunity to join an innovative and forward-thinking organisation, with excellent job security and team environment. PLEASE APPLY NOW AND DON'T MISS OUT!
Jun 07, 2026
Full time
Are you an IT Infrastructure Engineer / IT Operations Engineer (3rd Line Engineer) who is looking for a new challenge in a forward thinking and innovative organisation? Are you looking for a position in a secure and robust sector, given the economic challenges we are currently facing? Do you want a job with excellent benefits, that offers an excellent work-life balance, whilst truly making a positive difference to people? Then please read on as this role is perfect for you Adecco Public Sector's client in Staffordshire is looking to grow their team by hiring a new IT Infrastructure Engineer / IT Operations Engineer to join their 3rd line support team. You will supporting several thousand users by both resolving 3rd line BAU support tickets passed on by the 1st or 2nd line support teams, whilst also having the opportunity to be involved in some exciting infrastructure improvement projects on the horizon, as the organisation looks to innovate with modern technologies and solutions. What's in it for you? The successful candidate will be able to benefit from the below offering: A basic salary package between £38k - £48k (dependent on experience). Additional on-call pay uplifts and call out payments. Starting on a minimum of 27 days annual holiday allowance plus 8 additional Bank Holiday days, with this further increasing with length of service. An industry-leading pension scheme (23% employer contribution) and other excellent benefits such as healthcare, parental leave policies and salary sacrifice schemes. Excellent development opportunities and external training opportunities based on development needs identified in performance and progression reviews. Hybrid working between home and office, with flexibility given dependent on personal preference and needs. Heavily discounted staff parking rates. The Role: You will be part of a team who has responsibility for the organisation's critical servers, storage area network infrastructure and Cloud technologies. You will be resolving escalated issues and tickets by the first and second line IT support teams and be responsible for using your technical specialism to resolve these tickets, dependent on their severity and priority. You will support the design, specification, installation & configuration of new server, storage, network security and Cloud technologies, whilst also being responsible for the security, optimisation, availability, storage, backup & retrieval & general safe keeping of all the organisation's electronic data in line with the IT security policy You will also be asked to support infrastructure upgrade projects and be given the opportunity to receive training in new technologies where required. There is also the responsibility to perform research into new and upcoming technologies, in order to determine their impact or possible enhancement of planned or existing IT services You will manage the design, specification, installation & configuration of new server, storage, network security and Cloud technologies, whilst also being responsible for the security, optimisation, availability, storage, backup and retrieval and general safe keeping of the organisation's electronic data, in line with the IT security policy. Technical Requirements 3rd Line IT Infrastructure support Mainly Business-as-Usual: Routine IT operations and maintenance. Office 365: Proficiency in managing and troubleshooting Office 365. Microsoft Exchange: Experience with email server management. Data centres: Knowledge of data centre operations and management. Windows Server (): Ability to support these versions at an advanced level. Virtualisation knowledge (e.g., VMware, Hyper-V): Understanding and managing virtual environments. Storage concepts (e.g., SAN, Nimble, NetApp): Familiarity with storage solutions and technologies. Backup technologies: Experience with data backup and recovery solutions. Patching: Knowledge of applying updates and patches to systems. Active Directory: Proficiency in managing user accounts, permissions, and network resources. This is a truly excellent opportunity to join an innovative and forward-thinking organisation, with excellent job security and team environment. PLEASE APPLY NOW AND DON'T MISS OUT!
ICT Support Engineer - Education Sector North West England £28,000 - £32,000 + Benefits A growing managed services provider is looking for an ICT Support Engineer to support Primary and Secondary schools across the North West. This is a fantastic opportunity for someone with previous IT or ICT support experience within schools, academies or education environments who enjoys a hands-on role supporting staff, students and school infrastructure. The successful candidate will provide onsite and remote technical support across a variety of technologies including Microsoft environments, networking, hardware and classroom technologies. Key Responsibilities for ICT Support Engineer: • Providing 1st/2nd line ICT support to schools and education sites • Supporting staff and students with day-to-day IT issues • Supporting Microsoft 365, Active Directory and Windows environments • Maintaining laptops, desktops, printers and classroom technology • Supporting network and wireless infrastructure • Assisting with device deployments and IT projects • Troubleshooting hardware, software and connectivity issues • Liaising with third-party suppliers when required Requirements: • Previous ICT or IT support experience within schools, academies or education environments • Full UK Driving Licence and access to transport (essential) • Experience with Microsoft 365, Active Directory and Windows support • Strong troubleshooting and customer service skills • Experience supporting hardware, software and network issues • Ability to work independently and manage workload effectively Desirable: • VMware or Hyper-V exposure • Intune / MDM experience • Networking or firewall experience • Experience within an MSP environment Benefits: • Pension scheme • Mileage allowance • Ongoing training and development • Long-term progression opportunities • Supportive and growing technical team If you are an ICT Engineer, IT Support Engineer or School IT Technician looking for a new challenge within the education sector, please apply today.
Jun 07, 2026
Full time
ICT Support Engineer - Education Sector North West England £28,000 - £32,000 + Benefits A growing managed services provider is looking for an ICT Support Engineer to support Primary and Secondary schools across the North West. This is a fantastic opportunity for someone with previous IT or ICT support experience within schools, academies or education environments who enjoys a hands-on role supporting staff, students and school infrastructure. The successful candidate will provide onsite and remote technical support across a variety of technologies including Microsoft environments, networking, hardware and classroom technologies. Key Responsibilities for ICT Support Engineer: • Providing 1st/2nd line ICT support to schools and education sites • Supporting staff and students with day-to-day IT issues • Supporting Microsoft 365, Active Directory and Windows environments • Maintaining laptops, desktops, printers and classroom technology • Supporting network and wireless infrastructure • Assisting with device deployments and IT projects • Troubleshooting hardware, software and connectivity issues • Liaising with third-party suppliers when required Requirements: • Previous ICT or IT support experience within schools, academies or education environments • Full UK Driving Licence and access to transport (essential) • Experience with Microsoft 365, Active Directory and Windows support • Strong troubleshooting and customer service skills • Experience supporting hardware, software and network issues • Ability to work independently and manage workload effectively Desirable: • VMware or Hyper-V exposure • Intune / MDM experience • Networking or firewall experience • Experience within an MSP environment Benefits: • Pension scheme • Mileage allowance • Ongoing training and development • Long-term progression opportunities • Supportive and growing technical team If you are an ICT Engineer, IT Support Engineer or School IT Technician looking for a new challenge within the education sector, please apply today.
Overview We are recruiting an IT Security & Infrastructure Engineer to play a key role in maintaining and strengthening a secure, reliable IT environment. This is a hands-on technical position combining infrastructure management and security , where you'll take ownership of systems performance, improve security controls, and support ongoing compliance initiatives including Cyber Essentials and Cyber Essentials Plus . You'll work closely with internal teams to ensure systems are resilient, well-maintained, and aligned to business needs. This is an onsite role and therefore applicants must be commutable to the office. Key Responsibilities Infrastructure & Systems Manage and support core infrastructure across Windows Server, cloud, and on-prem environments Maintain networking, storage, backup, and virtualisation platforms Monitor system performance, capacity, and security posture Support infrastructure upgrades, system changes, and improvement projects Act as an escalation point for technical issues Security & Compliance Support and improve cyber security controls across infrastructure and endpoint environments Assist with Cyber Essentials (CE) and Cyber Essentials Plus (CE+) certification activities Contribute to vulnerability management, patching, and system hardening Support audits, compliance reviews, and risk reduction initiatives Promote good security practices across the organisation Support & User Services Provide 1st and 2nd line support when required Support users with devices, applications, and access issues Manage onboarding and offboarding processes Ensure incidents and service requests are resolved in line with SLAs Continuous Improvement Contribute to infrastructure and security roadmaps Identify opportunities to automate and enhance IT operations Maintain documentation, diagrams, and operational procedures Collaborate with internal stakeholders and external partners Skills & Experience Experience in an infrastructure, systems administration, or IT security role Strong knowledge of Windows Server, Microsoft 365, Active Directory and Entra ID Experience with endpoint management tools (e.g. Intune, Autopilot) Understanding of networking fundamentals (TCP/IP) Experience with patching, system hardening, and vulnerability remediation Strong communication skills with both technical and non-technical users Desirable Experience with Cyber Essentials / CE+ Exposure to Azure cloud environments VMware, backup technologies (e.g. Veeam), or firewall technologies Knowledge of ISO 27001 or ITIL practices
Jun 07, 2026
Full time
Overview We are recruiting an IT Security & Infrastructure Engineer to play a key role in maintaining and strengthening a secure, reliable IT environment. This is a hands-on technical position combining infrastructure management and security , where you'll take ownership of systems performance, improve security controls, and support ongoing compliance initiatives including Cyber Essentials and Cyber Essentials Plus . You'll work closely with internal teams to ensure systems are resilient, well-maintained, and aligned to business needs. This is an onsite role and therefore applicants must be commutable to the office. Key Responsibilities Infrastructure & Systems Manage and support core infrastructure across Windows Server, cloud, and on-prem environments Maintain networking, storage, backup, and virtualisation platforms Monitor system performance, capacity, and security posture Support infrastructure upgrades, system changes, and improvement projects Act as an escalation point for technical issues Security & Compliance Support and improve cyber security controls across infrastructure and endpoint environments Assist with Cyber Essentials (CE) and Cyber Essentials Plus (CE+) certification activities Contribute to vulnerability management, patching, and system hardening Support audits, compliance reviews, and risk reduction initiatives Promote good security practices across the organisation Support & User Services Provide 1st and 2nd line support when required Support users with devices, applications, and access issues Manage onboarding and offboarding processes Ensure incidents and service requests are resolved in line with SLAs Continuous Improvement Contribute to infrastructure and security roadmaps Identify opportunities to automate and enhance IT operations Maintain documentation, diagrams, and operational procedures Collaborate with internal stakeholders and external partners Skills & Experience Experience in an infrastructure, systems administration, or IT security role Strong knowledge of Windows Server, Microsoft 365, Active Directory and Entra ID Experience with endpoint management tools (e.g. Intune, Autopilot) Understanding of networking fundamentals (TCP/IP) Experience with patching, system hardening, and vulnerability remediation Strong communication skills with both technical and non-technical users Desirable Experience with Cyber Essentials / CE+ Exposure to Azure cloud environments VMware, backup technologies (e.g. Veeam), or firewall technologies Knowledge of ISO 27001 or ITIL practices
Role: 3rd Line IT Engineer - MSP Salary: £50,000 Location: Tamworth About Us We are a growing Managed Service Provider supporting a diverse client base across the B2B and education sectors . We pride ourselves on delivering exceptional IT services and investing in our people, because we know that great engineers are the backbone of what we do. The Role We're looking for an experienced 3rd Line IT Engineer to join our team and take ownership of complex technical escalations, infrastructure projects , and client-facing solutions.This is a hands-on role that blends deep technical problem-solving with meaningful project work.You'll be the go-to escalation point for our 1st and 2nd line teams, while also leading and contributing to infrastructure projects across our client base. What You'll Be Doing Resolving complex 3rd line escalations across networking, servers, cloud, and security Leading and delivering infrastructure projects - cloud migrations, network deployments, virtualisation and more Designing and implementing solutions across Azure, Microsoft 365, and on-premise environments Managing and maintaining client infrastructure including firewalls, switches, VPNs, and virtualisation platforms Mentoring and supporting junior engineers Producing clear technical documentation and project plans Working directly with clients in both B2B and education environments What We're Looking For Proven 3rd line experience, ideally within an MSP environment Strong skills across a range of technologies including: Microsoft 365 & Azure (Intune, Entra, Conditional Access, SharePoint) Virtualisation - Hyper-V and/or VMware vSphere Networking - VLANs, VPN, firewalls (Fortigate, Palo Alto, Watchguard, Meraki) Windows Server - AD, DHCP, DNS, DFS, Group Policy Security - Endpoint protection, patch management, email security Scripting - PowerShell, Bash, or similar Experience delivering or contributing to IT projects end-to-end Excellent communication skills - able to translate technical concepts for non-technical stakeholders A proactive, self-motivated approach with strong documentation habits Requirements Must be able to pass an Enhanced DBS check (required for education sector work) Full UK driving licence What's In It For You Salary up to £50,000 depending on experience Training and industry certifications fully funded - Microsoft, CompTIA, and more Real project ownership and career progression A supportive team culture that values development and innovation Varied, engaging work across a broad client base If you're a technically strong engineer looking for a role where you can lead projects, grow your skillset, and make a real impact - we'd love to hear from you. Apply now with your CV to submit your application.
Jun 07, 2026
Full time
Role: 3rd Line IT Engineer - MSP Salary: £50,000 Location: Tamworth About Us We are a growing Managed Service Provider supporting a diverse client base across the B2B and education sectors . We pride ourselves on delivering exceptional IT services and investing in our people, because we know that great engineers are the backbone of what we do. The Role We're looking for an experienced 3rd Line IT Engineer to join our team and take ownership of complex technical escalations, infrastructure projects , and client-facing solutions.This is a hands-on role that blends deep technical problem-solving with meaningful project work.You'll be the go-to escalation point for our 1st and 2nd line teams, while also leading and contributing to infrastructure projects across our client base. What You'll Be Doing Resolving complex 3rd line escalations across networking, servers, cloud, and security Leading and delivering infrastructure projects - cloud migrations, network deployments, virtualisation and more Designing and implementing solutions across Azure, Microsoft 365, and on-premise environments Managing and maintaining client infrastructure including firewalls, switches, VPNs, and virtualisation platforms Mentoring and supporting junior engineers Producing clear technical documentation and project plans Working directly with clients in both B2B and education environments What We're Looking For Proven 3rd line experience, ideally within an MSP environment Strong skills across a range of technologies including: Microsoft 365 & Azure (Intune, Entra, Conditional Access, SharePoint) Virtualisation - Hyper-V and/or VMware vSphere Networking - VLANs, VPN, firewalls (Fortigate, Palo Alto, Watchguard, Meraki) Windows Server - AD, DHCP, DNS, DFS, Group Policy Security - Endpoint protection, patch management, email security Scripting - PowerShell, Bash, or similar Experience delivering or contributing to IT projects end-to-end Excellent communication skills - able to translate technical concepts for non-technical stakeholders A proactive, self-motivated approach with strong documentation habits Requirements Must be able to pass an Enhanced DBS check (required for education sector work) Full UK driving licence What's In It For You Salary up to £50,000 depending on experience Training and industry certifications fully funded - Microsoft, CompTIA, and more Real project ownership and career progression A supportive team culture that values development and innovation Varied, engaging work across a broad client base If you're a technically strong engineer looking for a role where you can lead projects, grow your skillset, and make a real impact - we'd love to hear from you. Apply now with your CV to submit your application.
