75 jobs found

K-People Europe is a recruitment consultancy specialized in Korean speaking jobs with a dedicated Korean recruitment consultant working in London since 2007. Our client, an industry leading global company, is looking for a Korean speaking Global IT Service Desk Coordinator. The role will also support the IT team as the business prepares for a number of major initiatives, including Google Workspace adoption, AI enablement, Cleanroom support, service desk process improvement, and wider regional support integration. This role is ideal for someone who combines practical IT support knowledge with strong communication, ownership, documentation discipline, and coordination skills. It is not a deep technical engineering role; however, the successful candidate must be confident handling service requests, coordinating escalations, communicating clearly with stakeholders, and supporting the maturity of a growing global service desk model. Key Responsibilities (1) Service Desk Operations • Provide professional first-line and enhanced service desk support to users across London and selected regional/global offices • Own tickets end-to-end, from initial logging through to resolution or appropriate escalation • Ensure incidents and service requests are accurately recorded, categorised, prioritised, updated, and closed in the ITSM ticketing system (2) Escalation & Coordination • Coordinate escalations with senior IT team members, regional IT teams, clients and key vendors • Work closely with senior IT colleagues to ensure issues are escalated appropriately and followed through to completion (3) Technical Support • Support troubleshooting for Windows, macOS, Microsoft 365, Google Workspace, VPN, access management, collaboration tools, and endpoint-related issues • Support joiner, mover, and leaver (JML) processes with accuracy, consistency, and clear documentation (4) Asset Management & Documentation • Support IT asset management processes, including device allocation, return, check-in/check-out, lifecycle tracking, and audit readiness • Maintain clear documentation, including knowledge base articles, SOPs, troubleshooting guides, onboarding materials, and service process documents (5) Continuous Improvement • Identify recurring support issues and recommend practical improvements • Support Jira Service Management or equivalent ITSM process improvements • Assist with ticket quality review, service trend analysis, recurring issue tracking, and basic reporting (6) Global Service Coordination • Act as a reliable coordination point for service desk operations, ensuring that support requests are properly tracked, followed up, communicated, and closed. • Help maintain service continuity while the wider IT team delivers major initiatives, including Google Workspace adoption, AI enablement, Cleanroom support, asset management improvement, and ITSM process maturity. • Coordinate service desk activity across users, internal IT teams, regional stakeholders, HQ contacts, client-side stakeholders, and key vendors. • Help reduce dependency on senior IT team members by taking ownership of routine coordination, escalation tracking, user updates, and documentation. (7) Project Support & Service Transition • Support service desk readiness for major IT change initiatives, including user communication, support documentation, ticket categorisation, issue tracking, and escalation follow-up. • Assist with the operational support impact of Google Workspace rollout, AI adoption, Cleanroom-related support, and regional support integration. • Identify support patterns arising from new projects and help convert them into knowledge base articles, SOPs, and repeatable support processes. • Provide clear feedback to senior IT colleagues on recurring user issues, service risks, and improvement opportunities. Requirements (1) Must be fluent in both Korean & English (2) Strong stakeholder communication skills, including the ability to provide clear updates to users, managers, internal teams, vendors, and regional contacts. (3) Proven experience in an IT service desk, helpdesk, endpoint support, or IT support coordination role (4) Strong practical knowledge of Windows, macOS, Microsoft 365, Google Workspace, endpoint support, access management, and standard collaboration tools (5) Experience using ITSM ticketing systems such as Jira Service Management, ServiceNow, Zendesk, Freshservice, or similar (6) Ability to coordinate effectively across users, internal IT teams, external vendors, and regional stakeholders (7) Ability to create clear support documentation, SOPs, and knowledge base content (8) Familiarity with ITIL or ITSM principles and frameworks preferred (9) Hands-on experience with Jira Service Management, Confluence, or endpoint management tools preferred Conditions (1) Job location: London (2) Hybrid: 3 days in the office & 2 days working from home (3) Job type: full-time & 12 month contract (renewing up to 4 years and becoming permanent) (4) Hours of work: 37.5 hour per week (some overtime work may be required for emergencies and projects) (5) Annual basic salary: 40K (depending on experience) (6) Performance based bonus, Pension, Income Protection, Health Insurance, Dental Insurance, Life Assurance, etc. (7) Annual leave: 33 (25 holidays + 8 bank holidays) Before you apply (1) Korean language skill is essential (2) The right candidate must be eligible to work full-time in UK immediately without any visa restriction. If you're on any visa permitting full-time work in UK, please indicate your visa status in your CV and when it expires. (3) Please send your CV in MS Word format (4) ONLY right candidates will be contacted, and if your application is successful, we'll contact you within 5 working days.

This is a newly created position for an experienced IT Manager to lead a small but busy IT helpdesk team. This role is 5 days a week in the Northampton office and pays up to £50,000, plus up to a 15% bonus. To be considered for this position, you will have a solid IT support background as well as team management experience. Leading a small team of 1 st & 2 nd line Helpdesk Support Analysts, you will be both hands-on with resolving tickets and managing the team. The ideal candidate will have the following skills & experiences: Windows 11, Office 365, Intune & Azure AD Ticket management & escalation Team management, training & mentoring, 121's & KPI's Best Practice policies, documentation standards & SLA's 3 rd line escalations around infrastructure support, improvements & maintenance My client is a leading financial services firm going through continued growth & expansion. They are investing heavily in their IT and using technology to push the business forward. Based on the outskirts of Northampton, this role is 5 days a week in the office. In return for hard work and dedication they are offering a salary of up to £50,000 + up to 15% bonus. If you are an experienced IT Manager / IT Helpdesk Manager with solid 3 rd line Microsoft stack support skills and you are looking for a new challenge please send me your CV immediately.

COMPANY OVERVIEW A leading UK-wide facilities management provider is continuing to strengthen its Fire & Security division across the South region. The organisation delivers specialist technical services to major retail and commercial clients, supporting large-scale estates with planned and reactive maintenance solutions. With a strong national presence and a reputation for operational excellence, the business provides fully integrated maintenance services across fire safety, security systems, electrical, and building compliance disciplines. The company is recognised for its structured processes, technical expertise, and long-standing client partnerships. An opportunity has arisen for a Fire & Security Technician to join the Carlisle region, delivering maintenance and compliance services across designated retail stores. COMPANY USP National Coverage with Dedicated Regional Support Operating across multiple UK regions while maintaining strong local engineering teams. Specialist Technical Expertise Delivering compliance-led fire and security solutions in line with current British Standards and industry regulations. Structured Service Delivery Model Clear KPIs, response times, and performance metrics supported by digital reporting systems. Long-Term Client Partnerships Supporting large, multi-site commercial portfolios with consistent, high-quality service. JOB PURPOSE To act as the technical specialist for designated stores, delivering first-call response and maintenance across Fire Alarms, CCTV, EAS, Access Control, PA systems, and Automatic Pedestrian Gates, ensuring full compliance and minimal disruption to store operations. JOB DUTIES Carry out planned preventative maintenance (PPM) and reactive repairs within agreed KPIs including response, first fix, and closure targets. Conduct Fire Alarm PPM visits in accordance with BS5839 standards. Ensure all Fire Alarm systems remain compliant with BS 5839 and report defects where necessary. Respond promptly to service calls from the Helpdesk during working hours and whilst on call. Identify non-repairable faults and recommend appropriate corrective actions. Order replacement parts in line with company procedures and ensure timely installation upon delivery. Complete all documentation and digital reports accurately in line with company standards. Liaise with site Duty Managers during each visit to communicate repair updates and operational risks. Carry out surveys and technical reports as required by management. Ensure all works are completed in line with Health & Safety policies and company procedures. Maintain tools and equipment to ensure readiness and compliance at all times. Attend relevant training courses and complete mandatory online training modules. Comply with all statutory regulations and company Health & Safety requirements. JOB RESPONSIBILITIES Represent the company in a professional and competent manner at all times. Build and maintain strong working relationships with client site teams and colleagues. Deliver work efficiently and cost-effectively while maintaining high technical standards. Ensure compliance with contractual obligations and service level agreements. Work collaboratively with internal teams to meet operational targets and service delivery standards. Demonstrate flexibility to support operational requirements and on-call rota participation. SKILLS & EXPERIENCE REQUIRED GCSE standard education or equivalent. Electrical competency qualification (NVQ or City & Guilds) desirable. Proven experience working with Fire Alarm systems and CCTV (IP and analogue). Full UK driving licence. Ability to work independently with minimal supervision. Good written and verbal communication skills. Customer-focused approach with a professional manner. PC literate and confident using digital reporting systems. Ability to distinguish colours as required for electrical/electronic maintenance work. Willingness to work flexible hours and participate in on-call duties. SALARY & BENEFITS £39,199 basic salary 42.5 hours per week, full-time permanent role 33 Days Holiday Company vehicle provided + Fuel Card Company pension scheme Private healthcare On-call rota participation (details discussed at interview) Ongoing training and development opportunities Supportive team environment within a national organisation Please call Jason on (phone number removed) and please apply to this advert to prompt a call back.

Are you an experienced Helpdesk Manager or Service Desk professional with a passion for operational excellence and continuous improvement? A leading Facilities Management organisation is seeking a Helpdesk Improvement Manager to lead a critical transformation programme across a major FM contract. This is an opportunity to make a lasting impact by improving service delivery, enhancing customer experience and driving operational efficiencies within a busy Helpdesk environment. Working closely with operational teams and senior stakeholders, you'll assess existing processes, identify opportunities for improvement and implement changes that deliver measurable results. The Role As the Helpdesk Improvement Manager, you will: Review and analyse current Helpdesk operations, processes and performance. Identify opportunities to improve efficiency, service delivery and customer satisfaction. Develop and implement improvement strategies aligned with business objectives. Lead transformation and continuous improvement initiatives across the Helpdesk function. Work collaboratively with stakeholders to drive engagement and successful change adoption. Monitor performance metrics and measure the impact of implemented improvements. Provide regular updates and recommendations to senior management. About You To be successful in the role of Helpdesk Improvement Manager, you will have: Previous experience managing or improving Helpdesk, Service Desk or Customer Support functions. Experience within Facilities Management, Property Services or a similar operational environment. Strong analytical and problem-solving skills. Proven experience delivering process improvement, transformation or change initiatives. Excellent stakeholder management and communication skills. Strong project management capabilities with the ability to deliver results in a fast-paced environment. Experience using CAFM systems or Helpdesk software would be advantageous. Why Apply? £500 per day contract rate. Hybrid working arrangement. Opportunity to lead a high-profile improvement programme. Join a respected Facilities Management organisation. Deliver meaningful change with visible business impact. Immediate interview availability. Apply Now If you're an experienced Helpdesk Improvement Manager, Service Desk Manager or Continuous Improvement professional looking for your next challenge, we'd love to hear from you. Apply today or contact Ryan McNeil for a confidential discussion.

Our client is one of the worlds leading data centre specialists who maintain data centres in the UK, Europe and World Wide. They now have an opportunity for a Shift Leader to join the team on a permanent basis. The Responsibilities: Maintaining and keeping in good repair, the buildings mechanical & electrical systems along with all associated component parts of Data Centres. Routine tests, checks and record keeping for all the buildings systems HV Switching, writing HV/LV switching schedules Maintain water systems and all records to the highest standard in accordance with L8 Legislation. Undertake daily walk rounds of client areas and plant rooms to note and rectify any defects and to maintain Plant rooms in a clean, tidy and safe condition. Liaise and arrange sub contractor support and effectively manage and control all sub-contractors, including cleaning. To monitor the buildings environmental temperature, humidity, and space conditions and ensuring that they are maintained in accordance with the business requirement To monitor and adjust as deemed necessary, the building management systems (BMS) to control the buildings HVAC to optimal levels of efficiency. Provide rapid and effective response to customer and helpdesk calls and defects. Provide innovative solutions to improve building, plant and system energy efficiency. Manage, rectify and record defects through the Help Desk to ensure all are rectified within SLA timeframes. Keep the Shift Manager and Operations Manager briefed on all issues and progress. Raise hazard, incident and flash reports Use the Log Book System to store all records and certification for the site. Manage defects to completion; including full investigation, sourcing materials, provision of quotes, raising of Purchase Orders and arrangement of rectification. They are looking for a Shift Leader Salary including shift allowance 69,000 to 70,000 + Bonus + Annual Salary increases 4on, 4off, 4on, 6off, 6on, 4off Overtime Available at 1.5x hourly rate Pension 20 Shift Days Holiday Cycle to work Scheme Life Assurance Retail Discounts There will also be a great opportunity to progress within supervisory and management positions etc. To be considered for the post you will need to have relevant electrical qualifications and experience in a similar role carrying out building services maintenance in a critical environment. City and Guilds, NVQ or equivalent is essential Previous experience with HV in a Data Centre This job involves the maintenance and upkeep of the building systems, AHUs/Lighting/Power/UPS/HV/Generators/Cooling systems/BMS/Faultfinding etc. The HV ticket doesn't necessarily need to be in date. If you would like to be considered for this incredible job opportunity, apply now online or contact Tarik Bell-Ross on (phone number removed) / (url removed) RG Setsquare is acting as an Employment Agency in relation to this vacancy.

A new opportunity has arisen for an IT Manager for a company based in Watford. You will have approximately 5 years in a similar role. The position is hybrid and you would work in the office 2 to 3 days a week. You will have a proven background in the following. Backups, restoration, CRM systems ideally Salesforce, Microsoft, cloud computing, managed workflows, create documents from workflows and maintain architecture for platforms. Experience in the auditing process would also be useful and you will work with and support 5 people in a team. This organisation is heavily regulated and you will assist with the helpdesk when needed You will manage safe change management and have an excellent eye for detail. There will be regular updates which need to transition smoothly. Your benefits will include the following 25 days holiday plus 8 bank holidays, pension scheme, 35 hours per week, hybrid options, healthcare scheme and much more. If you have been an IT Manager and looking for your next opportunity, please apply.

Projects Administrator - Leighton Buzzard Think Specialist Recruitment are delighted to be working exclusively with a growing and successful organisation in Leighton Buzzard to help recruit a Projects Administrator to join their team in a vital new role within the business. This person will be the central hub for all project activity that our client has on-going. You will ensure every project is planned, tracked and communicated effectively from initial order through to final installation. The successful candidate will be the first to know when a project is on track and the first to act when it is not. This role will be a great fit for someone with experience working in a Project Admin/Coordinator position, or someone with exposure to managing construction projects and scheduling the diaries and workload of engineers or tradespeople. This position is a fully office based role in our clients new Leighton Buzzard location, on offer is a salary of approx. 30k with the opportunity to work for a company with ambitious growth plans over the coming years. Duties Include: Initiate all new projects upon order confirmation, establishing clear timelines for production, purchasing and installation. Create and maintain detailed project plans across small orders to large orders. Coordinate with production and purchasing teams to ensure all are aligned to project requirements. Maintain an accurate, up-to-date project schedule visible to all relevant internal stakeholders. Track project status daily against agreed milestones across planning, production, procurement and installation phases. Identify deviations from plan at the earliest opportunity and assess impact on delivery commitments. Escalate critical issues promptly and coordinate corrective actions across departments to recover programme. Maintain a clear log of deviations, root causes and actions taken for continuous improvement purposes. Act as the primary internal contact for all project-related information, ensuring all departments are kept fully informed. Produce concise, professional project updates and reports tailored to the audience. Maintain strong working relationships with external project managers, responding professionally to queries and proactively managing expectations. Assist the sales team in preparing project quotations when required. Ensure quotes reflect realistic production and procurement timescales based on current workload and capacity. Maintain accurate project records and documentation across all active projects. Candidate requirements: Proven experience in a project coordination, project administration or operations coordination role. Strong organisational skills with the ability to manage multiple projects simultaneously at differing stages. Clear, confident communicator, with excellent written and verbal skills. Able to adapt communication style for internal teams and external clients. Proactive and detail-oriented; able to spot problems early and drive resolution without waiting to be asked. Proficient in Microsoft Office (Word, Excel, Outlook); comfortable working with project tracking tools or CRM/ERP systems. Able to work effectively under pressure and meet deadlines in a fast-paced manufacturing environment. Exposure to quotation preparation or sales support. Looking for the next step in your career? Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support.

(Technical Support Specialist 12mths hybrid Hertfordshire - £160pday) Our client is seeking a Technical Support specialist to work approx. 4 days per week onsite in Ware, Hertfordshire. You will be reporting to a Technical Support Team Lead or Manager, the Technical Support Specialist ensures critical customer issues are resolved or escalated in the most effective and efficient manner. Success in this role will be defined by a strong customer first mentality, a thorough systematic approach to troubleshooting hardware, software or systems, and the curiosity to learn about a diverse set of technologies. If you love to challenge yourself, enjoy getting to the bottom of issues and want to be a part of a fast paced challenging environment, this opportunity is for you. Required skills & experience: Exceptional skills in problem solving & time management Able to provide timely updates and manage customer expectations Ability to read, write, and speak English fluently; communicating complex technical problems and solutions to customers of all skill levels while being personable A self-starter who can work independently as well as collaborate effectively with team members with minimal supervision Ability to handle complex situations while troubleshooting critical issues & maintaining effective communication with all stakeholders Agile, resourceful learner with strong attention to detail Candidates must be able to display a working knowledge with: Applying technical concepts to troubleshooting procedures Installing, configuring, and troubleshooting various, software, and hardware A familiarity with video surveillance cameras, ONVIF protocol, or other video streaming services is considered an asset. Preference will be given to candidates with the following skills and experience: 2+ years of customer support experience in specific technical support environments: video surveillance or access control, telecommunication, cloud software, enterprise hardware support, IT helpdesk/service desk Bachelor's Degree/Diploma with technical background Certifications such as, but not limited to: CCNA, MCSA, CompTIA A+ Minimum of 1 year experience working with a CRM platform Experience working in environments using the KCS Methodology

Are you eager to make a significant impact in a role that combines operational excellence with innovative technology? A leading company in the industrial services and Facilities Management space is seeking an Inhouse Consultant LeadecOS / CAFM Specialist based in Coventry (with travel across UK sites). This is not a pure IT or systems administrator role; it is a dynamic blend of CAFM system management, process improvement, user training, and data analysis. As this market leader expands its hard FM and technical services footprint, you will serve as the UK subject matter expert, driving the deployment and optimisation of a newly launched, custom platform to transform service delivery nationwide. The Role As the Inhouse Consultant CAFM Specialist, you ll: Lead System Implementation & Rollout: Spearhead system deployments across the UK, gathering business requirements, configuring the platform to optimise workflows, and ensuring total alignment with global standards. Drive Operational Improvement: Partner closely with site managers and operational teams to improve business processes, maximise system utilisation, and support the seamless mobilisation of new contracts and sites. Deliver User Support & Training: Act as the primary point of contact for system queries, conducting comprehensive training for managers, helpdesk teams, and administrators while producing clear user guides and documentation. Manage Data & Advanced Reporting: Maintain rigorous data quality across multiple sites, analysing operational trends and leveraging advanced Excel tools (such as Pivot Tables, Power Query, and complex formulas) to deliver actionable insights. You To be successful in the role of In-house Consultant CAFM Specialist, you ll bring: Operational CAFM Expertise: Strong operational awareness and practical experience supporting CAFM, field service, or service management systems from an operations standpoint, rather than a purely IT infrastructure angle. Relevant experience is desirable: Experience in CAFM , FM systems managers, helpdesk managers/team leaders, mobilisation managers with CAFM exposure, or FM operations professionals with exceptional systems knowledge. Advanced Data & Technical Skills: High proficiency in Microsoft Excel to manage structured datasets. Familiarity with Salesforce, project implementation, or exposure to industrial/hard services is highly desirable. Excellent Stakeholder Management: Superior communication skills to seamlessly bridge the gap between UK operations and European stakeholders. Mobility & Flexibility: A full UK driving license and a willingness to travel regularly to support a diverse site portfolio spanning Coventry, Solihull, Birmingham, Warrington, Hinkley, Crewe. What's in it for you? This role offers significant autonomy as the UK lead for the platform, providing a unique opportunity to shape how a major CAFM application develops across the business. You will benefit from a highly collaborative structure, reporting directly to the UK Head of Engineering & Projects. The position offers: A basic salary of £50,000 (with flexibility up to £60,000 for the right candidate). A £5,000 car allowance and a performance-related bonus scheme worth up to 20% . A balanced 37.5-hour working week with hybrid arrangements (typically 3 days on-site/2 days WFH, with more site presence required during critical mobilisations). Direct influence on high-profile operational projects that enhance business efficiency. Apply Now! To apply for the position of Inhouse Consultant LeadecOS / CAFM Specialist, click Apply Now and send your CV to Olivia Blake. Interviews are taking place now, so don t miss your chance to secure this impactful role!

IT Support Specialist IT support with real purpose. Work that matters. Most IT support roles mean fixing laptops and closing tickets. This one means keeping the technology running for over 800 colleagues who support some of the most vulnerable children in the country. As an IT Support Specialist at Silver Birch Care Holdings, you will be the frontline of everything technical from day-to-day helpdesk to owning our ClearCare care management system across a growing estate of over 60 children s homes. We are recruiting two post-holders against this single specification. Whether you come from a service-desk background or specialist systems support, if you have the technical ability, the discipline, and the commitment to deliver outstanding service in a care environment we want to hear from you. What You ll Own You will cover the full breadth of the SBCHL technology estate across six domains: Service Desk & First-Line Support • First point of contact for all IT support phone, email, chat and ticketing system • Log, categorise, prioritise and manage incidents to agreed SLAs • Triage and resolve remotely wherever possible; arrange on-site attendance where needed • Escalate unresolved issues and track them through to resolution Hardware, Software & Network Support • Install, configure and maintain desktops, laptops, servers, mobile devices and peripherals • Deploy and configure Windows 10/11, Microsoft 365 and business applications across the estate • Set up and maintain network infrastructure routers, switches, Meraki firewalls, Starlink and CCTV • Diagnose and resolve hardware, software and connectivity issues with lasting root-cause fixes ClearCare System Administration • Lead administrator for ClearCare children s social care management system across all modules and homes • Manage user access, account creation and deactivation, templates and reporting tools • Train new and existing staff; produce home-specific user guides and run refresher sessions • Document configurations, user procedures and training completion Asset Management, Joiners & Leavers • Maintain the asset register cradle-to-grave every laptop, mobile, CCTV and Starlink unit • Provision kit, licences and accounts within 24 hours of HR notification for all joiners • Suspend accounts same-day and recover kit within 7 days for all leavers Subscription, Licence & Vendor Management • Manage the full subscription portfolio Sona, Tribepad, Abacus, Claude, ClearCare, M365 and others • Liaise with vendors (Meraki, Starlink, BT, carriers) on performance, pricing and contracts • Maintain a renewal calendar 90 days forward; retire unused licences promptly Procurement, Finance & Documentation • Raise purchase orders and issue goods-received notes within 48 hours • Reconcile invoices monthly against the asset register and subscription log • Maintain accurate knowledge-base articles, user guides and incident records What We re Looking For You ll need: • Previous experience in an IT support, service desk or helpdesk environment, including 2nd-line or specialist work • Good working knowledge of Windows 10/11 and Microsoft 365, including M365 administration • Sound understanding of networking concepts (TCP/IP, DNS, DHCP) and hardware troubleshooting • Experience using IT ticketing and service-management tools and managing work to SLAs • Experience administering or supporting line-of-business systems ClearCare or similar care/social-care systems is a strong advantage • Asset-management and vendor-management discipline, comfortable reconciling across multiple suppliers • Strong problem-solving skills and excellent verbal and written communication • Ability to manage multiple priorities in a fast-paced, multi-site environment • Full, clean UK driving licence and a calm, professional presence in sensitive care environments Desirable: • Experience with remote-support tools and MDM platforms • Familiarity with ITIL processes; ITIL Foundation certification • Experience with Meraki networking, WiFi, CCTV and Starlink infrastructure Working in a Care Environment This role operates in and around children s residential homes. You will be required to: • Hold an Enhanced DBS check • Maintain high standards of confidentiality at all times • Demonstrate an awareness of safeguarding responsibilities • Present as calm and professional around vulnerable young people and home staff These are not optional extras they are core to how we work. What We Offer Build Your Career • Fully funded qualifications and clear pathways into Team Leader, Deputy and Registered Manager roles • Ongoing learning and development through structured programmes and hands-on experience • Opportunities to step up, take on responsibility, and grow within the organisation Feel Supported • 24/7 access to confidential support through our Employee Assistance Programme • OnDemand GP access • A strong team culture where people support each other day-to-day Work That Works for You • 28 days holiday (inclusive of bank holidays), increasing with service • Celebrate your birthday! • Wellbeing days to support staff when needed • Team-based working patterns Be Part of Something Bigger • Opportunities to get involved in our international projects, including trips to Tanzania supporting local communities • A values-led organisation focused on making a genuine difference not just commercially, but socially The Essentials • Pension with NEST • Access to discounts via Sage Employee Benefits and Blue Light Card • Employee referral bonus scheme • Long service recognition awards • On-site parking (where available) • Relaxed dress code About Silver Birch Care (Holdings) Limited Silver Birch Care Holdings is a leading provider of high-quality education, supported accommodation, residential care, and specialist support for children and young people aged 5 to 25 across the UK. We are a family owned provider, driven by our commitment to care. This makes us different from other organisations in the sector. Because we are not owned by venture capital investors or corporate shareholders, we reinvest any surplus funds into our services and support charities around the world. Through our family of services including Silver Birch Care, Silver Birch Care (Residential Services), The Beeches, Benecare, and Clover Childcare Services, alongside our two independent specialist schools we operate more than 60 children's homes and supported living services across London, Peterborough, Northampton, Kent, and Norfolk. We are proud that Clover Childcare Services is the UK s first Dyadic Developmental Practice (DDP) Residential Certified Organisation, reflecting our strong commitment to trauma-informed and attachment-focused care. Working in partnership with over 60 local authorities, we support children and young people to overcome challenges, celebrate their achievements, and build the skills they need to live safe, happy, and fulfilling lives. Our experienced and dedicated teams nurture every individual, ensuring they feel safe, supported, and valued. Safeguarding Silver Birch Care Holdings is dedicated to safeguarding and promoting the welfare and well-being of children and young people. Appointments are made subject to the satisfactory completion of safer recruitment employment checks in line with Ofsted regulations. This will include satisfactory references, enhanced DBS from the Disclosures and Barring Service and, where applicable, any international equivalent being obtained

Senior Payroll Administrator (Hybrid) Glasgow City Centre 28,000 - 35,000 Looking to take the next step in your payroll career with a business that genuinely invests in its people? We're recruiting on behalf of a fantastic client in Glasgow City Centre who is looking for a Senior Payroll Assistant to join their growing payroll team. This is an excellent opportunity for someone with strong payroll experience who is ready to take on more responsibility, develop their technical expertise, and progress their career within a supportive and collaborative environment. Even better, the company is committed to professional development and will support successful candidates through their CIPP qualifications. Why You'll Love This Role Hybrid working Company-funded CIPP qualifications Early finish once a month Flexible holiday scheme Regular social events and team activities Sustainability-focused benefits and initiatives Supportive leadership and genuine career progression opportunities The Role Working closely with the Payroll Services Manager, you'll play a key role in ensuring the smooth day-to-day running of the payroll function. You'll provide operational support, help coordinate team activities, and use your payroll expertise to ensure accurate and timely processing for clients and employees. This role is ideal for someone who enjoys problem-solving, supporting colleagues, and delivering exceptional customer service while working in a fast-paced environment. Key Responsibilities Support the day-to-day operation of the payroll team and help manage workloads to ensure all deadlines and SLAs are achieved. Work closely with the Payroll Services Manager, providing feedback and identifying opportunities for process improvement. Assist with coaching and supporting team members to develop their payroll knowledge and skills. Review and distribute weekly team performance reports. Complete monthly account reconciliations. Manage payroll helpdesk queries, ensuring all enquiries are responded to within agreed service levels. Deliver excellent customer service to clients and internal stakeholders. Process timesheets, holiday requests, and payroll documentation accurately and efficiently. Maintain accurate employee payroll records, including tax and banking information. Produce and review weekly and monthly payroll reports. Ensure high levels of accuracy and attention to detail across all payroll activities. What We're Looking For Previous payroll experience with strong technical payroll knowledge Experience supporting or overseeing day-to-day team activities Good Excel skills Strong analytical and problem-solving abilities Excellent attention to detail Outstanding customer service skills Ability to thrive in a busy, fast-paced environment Interested? If you'd like to find out more, I'd love to speak with you. Eilidh Smith (url removed) (phone number removed) Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.

Role: IT Helpdesk Manager Location: Kent (on-site) Salary: £40,000-£50,000 Permanent, Full-Time The Company A well-established managed service provider supporting a broad client base across the UK. The business has recently expanded and is building out its operational leadership team to support continued growth. This is a stable, people-focused environment with a clear structure and strong technical capability behind it. The Role We are looking for an organised and capable Helpdesk Manager to take ownership of day-to-day service desk operations. This is primarily a people and process leadership role, you will manage a team of six technicians, ensure work is allocated effectively, and maintain the service standards clients expect. You do not need to be the most technical person in the room, but you will need enough understanding of IT service delivery to coordinate workloads, communicate with technicians, and escalate appropriately. Key Responsibilities Lead daily helpdesk operations - ticket allocation, prioritisation, and workload management across the team Manage team performance, attendance, development, and wellbeing through regular one-to-ones and team meetings Monitor SLA and KPI performance and produce clear reporting for leadership Maintain high standards of ticket hygiene, client communication, and documentation Identify process gaps and drive continuous improvement across the service desk Coordinate closely with senior technical staff to ensure escalations are handled correctly Support recruitment, onboarding, and induction of new helpdesk team members Act as an internal coordination point between the helpdesk, technical teams, and leadership What We're Looking For Previous experience managing or supervising a helpdesk, service desk, or similar operational team Confident people manager - able to motivate, challenge, and support a small team Comfortable with service metrics, ticketing systems, and structured reporting Good communicator - written and verbal, across technical and non-technical audiences Calm under pressure with a solutions-focused approach MSP or IT outsourcing background is a strong advantage ITIL knowledge is useful but not required Salary & Benefits £40,000-£50,000 depending on experience. On-site role based in Kent.

Facilities Manager (Schools) Watford Up to 50,000 + Pension + Healthcare + Free Lunch + Free Parking + School Fee Discount + Excellent Long-Term Career Opportunity Are you an experienced Facilities or Estates Manager looking for a role where you can genuinely lead, influence and make your mark? Do you want to manage an impressive 11-acre independent school campus, lead a dedicated estates team and play a key role in maintaining and developing a unique educational environment? This is an outstanding opportunity to join one of the UK's leading independent schools, combining exceptional academic achievement with a warm, collaborative community and an ambitious vision for the future. Set within 11 acres of beautiful Hertfordshire grounds, the estate includes a striking Grade II listed building alongside a diverse range of modern facilities, creating a varied and technically interesting environment unlike a typical facilities management role. This isn't a position where you'll simply keep the lights on. You'll lead the Estates function, manage a small but experienced team, oversee contractors, drive planned maintenance programmes, support ongoing building developments and become the go-to expert for everything relating to the school's estate. With exciting refurbishment projects planned and a fast-moving environment, you'll enjoy genuine ownership and the opportunity to make a lasting impact. The ideal candidate will already have experience managing facilities or estates operations and will be looking for a role that offers greater responsibility, variety and autonomy. This would particularly suit someone who has achieved success in their current position but is ready for a new challenge where every day is different and no two projects are ever the same. If you're someone who enjoys solving problems, leading people and taking ownership, this is an opportunity to join a supportive organisation where your expertise will be valued and your contribution will have a visible impact across the entire school community. The Role Lead the day-to-day management of an 11-acre independent school estate Supervise and develop the Estates Team and coordinate external contractors Manage planned and reactive maintenance through the helpdesk system Oversee statutory compliance, health & safety and planned preventative maintenance Support refurbishment, improvement and future development projects Manage budgets, quotations, purchase orders and contractor performance Ensure the estate remains safe, compliant and operating to the highest standard The Person Facilities, Estates or Site Management experience within an education establishment Experience leading teams and managing contractors Strong knowledge of maintenance, compliance and health & safety Organised, proactive and confident managing multiple priorities Comfortable working within a fast-paced environment Looking for a role with genuine ownership, challenge and long-term stability Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.

The Customer Service Manager role in the Technology industry is ideal for someone with strong organisational and leadership skills. Based in London, this permanent position involves overseeing customer service operations and ensuring the highest level of client satisfaction. Client Details The hiring company is a small but very successful and scaling technology company, known for delivering innovative solutions to its clients. They are committed to providing a supportive environment and fostering professional growth for their employees. Description Service Operations Manage and develop a 3-person service desk handling support for UK, EU and ROW territories for technical support, troubleshooting, warranty and repairs, spares orders, and UK on-site service calls. Own and uphold SLA deliverables, ensuring timely, consistent, and high-quality resolution across phone and email channels. Act as escalation point for complex technical or commercial issues, maintaining the company's reputation for outstanding service. Monitor team workload, prioritise tickets effectively, and maintain visibility across all open cases. Leadership & Team Development Build the structure and processes needed to support a growing team as the business scales. Lead, coach, and motivate the service desk team, fostering a culture of accountability, continuous improvement, and customer-first thinking. Conduct regular one-to-ones, set performance objectives, and support the professional development of each team member. AI & Process Innovation Take ownership of the company's AI implementation roadmap within customer service, identifying opportunities to deploy Claude AI for automation, triage, knowledge management, and response efficiency. Design and implement workflows and automations that reduce manual effort, improve response times, and free the team to focus on complex, high-value interactions. Bring the team on the journey, embedding new tools into everyday practice. Strategy & Reporting Report on service performance metrics to the COO, providing insight and recommendations to drive continuous improvement. Collaborate cross-functionally with Sales, Operations, and Technical to ensure customer feedback informs business decisions. Support the building and maintenance of a successful customer service strategy for the new product Profile Essential Proven experience in a customer service management or team lead role, ideally within a technical, B2B, or product-led environment. Demonstrable track record of hitting SLA targets and delivering a high standard of customer satisfaction. Strong leadership skills with the ability to motivate a small team and build structure in a growing business. Excellent communication skills - clear, professional, and empathetic across both customer-facing and internal interactions. A genuine interest in AI tools and process automation, with the appetite to learn, experiment, and implement. Organised and detail-oriented, with the ability to balance operational demands alongside longer-term strategic projects. Desirable Experience working with LLM-based tools (such as Claude, Copilot, or similar) in a professional or project context. Background in hardware, electronics, telecommunications, or a technical product environment. Familiarity with helpdesk or CRM platforms and experience designing support workflows. Experience supporting international customers across UK, EU, and global territories. Job Offer 55,000 - 65,000 (depending on the candidate)

Ashberry Recruitment are looking for a Helpdesk Coordinator on a part-time basis, on a 6-month contract for our client based in Leeds. Hours Wednesday, Thursday, Friday 08 00 (30-minute break) The successful candidate will assist in managing and coordinating the reactive repair requirements for our clients properties. Key Responsibilities/Accountabilities To be the first point of contact for our clients, either via the Fix Flo Portal, phone, or email Log all reported Issues onto our in-house Fix Flo system Manage both reactive and planned works through to completion ensuring they are delivered with our set KPI s Liaise with contractors/suppliers and in-house handymen to ensure completion of all reported issues to a satisfactory and complaint standard Chase above where needed to ensure they meet our issued KPI s Work with finance team to ensure matchup between Issue References and PO s Assist to manage awarded project works from instruction to practical completion Ensuring complaints are escalated to the appropriate manager Assist in the preparation of monthly reports and statistics in line with housing association and landlord requirements First point of contact for third party vendors regarding operational issues Key Skills Excellent customer service skills Experience within a busy helpdesk/customer service/call centre environment Excellent Microsoft Office skills

IT Support Engineer Solihull 2 days on-site - 9 month FTC 2nd Line Technical Support / Service Desk Experience, MS Azure and MS Office 365, ERP Systems, Helpdesk / Ticketing Software, MS Service Manager, HEAT or Remedy, Windows Desktop and Windows 11, Windows Servers, Azure Active Directory / Entra, Exhange. £35, 000pa + Benefits Leading organisation have a requirement for an experienced, professional, and energetic IT Support Enginer to be based at their Solihull Head office on a hybrid basis 2 days a week. This client offers a great opportunity to work in a dynamic IT environment providing a level of freedom and responsibility which similar roles are often not able to deliver. This company encourage development and offer a very supportive environment including teamwork, and career progression. To secure this post you will need to have a strong service ethic plus a solid technical background in the Microsoft Desktop, MS Software and Applications Suite, and have proven experience of supporting the Microsoft Infrastructure arena encompassing the full Microsoft Product Stack including Active Directory/ Azure AD, Exchange online, Intune and Office 365. You will be involved in the processing and prioritization of service desk tickets, ensure management & threat removal from equipment, support technical projects from initiation to implementation and identify opportunities for continuous improvement. You will work as part of a Technical Support Team that will also provide further career opportunity. Technical Skills you will use on the job: 2nd Line Technical Support / Service Desk Experience MS Azure and MS Office 365 Helpdesk / Ticketing Software, MS Service Manager, HEAT or Remedy Windows Desktop and Windows 11 Windows Servers. Active Directory & Exchange Network troubleshooting and configuration MS Intune MS Office 2013 Key Functional Skills Required: Experience of working in a similar technical and/or customer support role. IT Support Knowledge and MS Office experience. A professional, process-based approach with a desire to see things through to completion is imperative. A strong sense of customer focus. A desire to learn and improve across several different IT support elements. Knowledge of Microsoft Client Operating Systems. Additional technical infrastructure/applications support experience would be beneficial but not imperative. Building of desktop & laptops and device management using Intune Escalate high volume or high-risk issues to the management team Document process steps of activities carried out and update as required Support technical projects from conception to implementation Identify opportunities for continuous improvement interact with all other areas of the business Technical accreditations are highly advantageous but will not take precedence over industry specific experience. This role offers career development and enhancement as this client will want you to improve as part of a small but hugely passionate IT Infrastructure Team.

2nd Line Support Engineer Poole £31,000 DOE As a 2nd Line Support Engineer within this forward-thinking business, you ll play a key role providing hands-on support and troubleshooting for a variety of technical issues. This role requires both independent work and collaboration with a growing team on diverse technical disciplines. As a 2nd Line Support Engineer, you ll benefit from: Holiday Allowance: 25 days' holiday plus bank holidays, with additional holiday for long service. Company bonus scheme Pension Scheme: Established company pension scheme. Health & Wellness Program: Access to health & wellness and employee rewards platforms. Personal Development: Develop a personal development plan with your line manager, including time for learning, budget for exams, and mentorship for industry-recognised certifications. As a 2nd Line Support Engineer, your responsibilities will include: Troubleshoot and Resolve: Handle Helpdesk incidents and provide hands-on support for Microsoft 365, servers, and networks. Configure and Upgrade: Upgrade and configure hardware, software, and related services. Document and Maintain: Contribute to infrastructure documentation and create knowledge base articles. Escalate and Assist: Act as an escalation point for Line 1 engineers and escalate tickets as needed. Client Interaction and Site Visits: Manage client calls and conduct site visits when required. As a 2nd Line Support Engineer, your skills and experience will include: Helpdesk Experience: At least 2 years' experience on an IT Helpdesk, utilising a PSA/ITSM/CRM support tool like Autotask. Microsoft 365: Proficiency in OneDrive, SharePoint Online, Exchange Online, Teams, Intune, Entra ID, Entra Connect, Defender for Office 365, and Defender for Endpoint. Server Roles: Experience with Active Directory, Group Policy, DNS, and DHCP. Networking: Knowledge of LAN-based networking, cloud-managed switches like Unifi or Meraki, wireless, VPNs, and routing. Certifications: Completed or working towards Microsoft 365 accreditation. Interested? If you re ready to take the next step in your career as a 2nd Line Support Engineer , this role offers the chance to deepen your technical expertise and build long-term progression. Apply today with an up-to-date CV or call Josh at Rubicon for more information.

Your new company A well-established organisation based in Sheffield city centre is seeking a professional and reliable Business Support / Facilities Administrator to provide temporary cover within their facilities team. This is a 2-3 month sick cover requirement, with the potential to extend depending on business needs. Key vacancy information Sheffield City Centre Office-based 28,000 equivalent 37 hours per week Immediate start - June/ July 2026 Your new role Reporting to the Facilities Manager, you will play a key role in supporting the day-to-day running of the office. This is a varied, hands-on role requiring strong organisation and a professional approach. Duties will include: Managing a shared inbox and responding to facilities-related queries Logging, tracking and managing tickets via Freshdesk or a similar system Ensuring meeting rooms are set up and maintained to a high standard Carrying out routine on-site facilities checks Ordering office and facilities supplies Franking and handling confidential documentation Managing incoming and outgoing post, including sensitive documents Providing reception cover when required 37 hour week - Core working hours are 10am-4pm, with typical hours of 9am-5pm. What you'll need to succeed Previous experience in a business support, facilities or office administration role Good working knowledge of MS Office, particularly Outlook, Word and Excel Experience using a ticketing or helpdesk system (Freshdesk desirable but not essential) Strong organisational skills and attention to detail A professional, well-presented and confident manner Ability to handle confidential information with discretion Availability to start immediately What you'll get in return 28,000 equivalent salary Full-time hours, 37 per week Central Sheffield location with excellent transport links Opportunity for the assignment to extend What you need to do now - If you're interested in this role and available to start immediately, please apply now. I Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

Hays are supporting a national organisation in Swansea to recruit a new IT service management role. This is a permanent position paying up to £50,000pa and hybrid working typically 3 days per week in Swansea. In the role, you will own and drive end-to-end problem management and service stability by identifying trends, leading root cause analysis, and implementing permanent fixes with internal teams and suppliers. You will ensure effective post-incident reviews, maintain a knowledge base, and manage the full IT asset life cycle with a focus on optimisation, cost control, and compliance. You'll lead continuous service improvement initiatives to reduce repeat issues, enhance efficiency, and deliver measurable benefits. You will analyse service performance data to produce insights, drive preventative actions, and improve SLA outcomes. You'll also provide governance and oversight across support teams, ensure adherence to processes, act as an escalation point, and deputise for the Helpdesk Manager when needed. To be considered for the role, you'll need to have experience in a similar IT service improvement/IT service delivery role and be experienced with ITIL best practice. Coming from a technical hands-on background would be beneficial but not essential. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.

Join us as a Pensions Data Specialist based in Redhill, Welwyn Garden City, or Leeds, working in a flexible hybrid model. You'll be part of our Data Service Delivery Team (DSDT) - a key revenue-generating function within our pension administration business, delivering high-quality data analysis, reporting, and cleansing to support clients in achieving their strategic objectives. This role offers exposure to a broad range of high-impact data projects, including Pensions Dashboard activity, buy-in and buy-out exercises, automation programmes, and GMP rectification and equalisation - providing excellent variety and the opportunity to make a tangible impact across the pension lifecycle. Why this role is a great opportunity Work on high-impact, complex data projects across the pension lifecycle Gain exposure to strategic client initiatives such as buy-in/out and automation Play a key role in shaping how data is delivered and improved at scale Step into a senior, trusted position with real technical influence The Role Take ownership of complex data projects, delivering to agreed timelines, scope, and budget while proactively identifying risks or out-of-scope work. Provide clear and consistent project updates, highlighting challenges early and driving solutions to ensure successful delivery. Produce and support high-quality technical data reports, contributing to client proposals and project closure documentation. Engage with stakeholders through internal and client meetings, supporting project scoping discussions and presenting analysis findings. Support the commercial success of the team by pricing new data projects appropriately and within agreed timelines. Act as a technical point of reference, supporting colleagues with complex queries and sharing expertise across the team. Maintain accurate management information and time recording, ensuring all chargeable work is captured correctly. Provide cover and support to Team Managers, helping ensure smooth team operations. What you'll bring Experience with Defined Benefit (DB) Pension schemes with proven ability to deliver high quality data projects within a team environment Strong organisational skills utilised within a pensions data project environment with experience of the delivery and management of data project tasks and projects Proven ability to identify and efficiently resolve challenges, identifying solutions to ensure allocated data tasks and projects are delivered within required quality, timescales and agreed remit Excellent time management skills with the ability to organise and prioritise own workload with experience of working on several projects simultaneously Evidenced ability to work effectively as part of a team supporting an inclusive working environment championing diversity within the team Excellent communication and advanced numerical skills with advanced knowledge of Microsoft Excel and Word What we offer Enjoy a benefits package designed to help you thrive, both professionally and personally. You'll receive 25 days of annual leave plus an extra WTW day to relax and recharge. Our comprehensive health and wellbeing offering includes private healthcare, life insurance, group income protection, and regular health assessments, all giving you peace of mind. Secure your future with our defined contribution pension scheme, featuring matched contributions up to 10% from the company. We support your growth and balance with hybrid working options, access to an employee assistance programme, and a fully paid volunteer day to make a difference in your community. On top of these, you can opt into a variety of additional perks including an electric vehicle car scheme, share scheme, cycle-to-work programme, dental and optical cover, critical illness protection, and much more. Start making the most of your career and wellbeing with a range of benefits tailored for you. Equal Opportunity Employer We're committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email candidatehelpdesk at wtwco com