We are looking for a proactive and customer-focused PRS Lettings Officer to join our housing team. In this role, you will support the effective delivery of Private Rented Sector (PRS) lettings services, helping individuals and families access suitable accommodation while building strong relationships with landlords, agents, and partner organisations. You will play a key role in sourcing and managing PRS accommodation, supporting tenancy sustainment, and ensuring a high standard of service for both tenants and landlords. Key Responsibilities Source and secure suitable PRS accommodation for applicants in housing need. Build and maintain strong working relationships with private landlords and letting agents. Conduct property inspections to ensure accommodation meets required standards and legislation. Negotiate tenancy terms and rental agreements with landlords and agents. Support applicants through the lettings process, including sign-ups and move-ins. Provide advice and guidance to tenants on tenancy responsibilities and sustainment. Maintain accurate records and update housing management systems. Liaise with internal departments and external agencies to deliver effective housing solutions. Monitor tenancy outcomes and respond promptly to tenancy-related issues. Ensure all work is carried out in line with housing legislation, safeguarding requirements, and organisational policies. About YouTo be successful in this role, you will have: Experience working within housing, lettings, homelessness prevention, or the private rented sector. Knowledge of PRS legislation, housing regulations, and tenancy management. Excellent communication and negotiation skills. Strong organisational skills with the ability to manage a varied caseload. The ability to build positive relationships with landlords, tenants, and stakeholders. A customer-focused and solution-driven approach. If you have the relevant skills then please apply today!
May 23, 2026
Seasonal
We are looking for a proactive and customer-focused PRS Lettings Officer to join our housing team. In this role, you will support the effective delivery of Private Rented Sector (PRS) lettings services, helping individuals and families access suitable accommodation while building strong relationships with landlords, agents, and partner organisations. You will play a key role in sourcing and managing PRS accommodation, supporting tenancy sustainment, and ensuring a high standard of service for both tenants and landlords. Key Responsibilities Source and secure suitable PRS accommodation for applicants in housing need. Build and maintain strong working relationships with private landlords and letting agents. Conduct property inspections to ensure accommodation meets required standards and legislation. Negotiate tenancy terms and rental agreements with landlords and agents. Support applicants through the lettings process, including sign-ups and move-ins. Provide advice and guidance to tenants on tenancy responsibilities and sustainment. Maintain accurate records and update housing management systems. Liaise with internal departments and external agencies to deliver effective housing solutions. Monitor tenancy outcomes and respond promptly to tenancy-related issues. Ensure all work is carried out in line with housing legislation, safeguarding requirements, and organisational policies. About YouTo be successful in this role, you will have: Experience working within housing, lettings, homelessness prevention, or the private rented sector. Knowledge of PRS legislation, housing regulations, and tenancy management. Excellent communication and negotiation skills. Strong organisational skills with the ability to manage a varied caseload. The ability to build positive relationships with landlords, tenants, and stakeholders. A customer-focused and solution-driven approach. If you have the relevant skills then please apply today!
We're recruiting an experienced Tenancy Support Officer (New Builds) to support residents settling into new homes within a busy local authority housing service. This is a frontline, resident-focused role supporting new and transferring tenants during the critical first 6-12 months of their tenancy. You will work closely with vulnerable households to provide tailored support, prevent tenancy breakdown, and ensure successful long-term sustainment across new build properties. The Role - Manage a caseload of new and transferring tenants, providing tailored tenancy sustainment support - Assess individual needs and develop personalised support plans to promote independent living - Support tenants to settle into their homes, understand tenancy conditions and manage their tenancies effectively - Work closely with tenancy enforcement and income teams to support tenancy sustainment and address risks early - Monitor rent accounts, support with arrears prevention and refer for financial and welfare advice where needed - Support tenants to access welfare benefits, manage finances and maximise income - Carry out risk assessments, particularly for vulnerable tenants with complex needs including mental health or substance misuse - Refer and coordinate support with external agencies including social services, mental health services, probation and voluntary organisations - Attend multi-agency meetings including MARAC, safeguarding, hoarding and high-risk panels - Maintain accurate case records, support plans and performance data on housing systems - Liaise with tenants and advocate on their behalf in relation to ASB, tenancy issues and service access - Support tenants with practical aspects of maintaining their home including reporting repairs and managing their environment - Investigate and respond to complaints from residents, MPs and Councillors - Work collaboratively with housing officers and estate teams to support tenancy management across new build schemes - Ensure all work is delivered in line with housing legislation, safeguarding responsibilities and council policies Key Requirements - Experience working with social housing tenants within a local authority, housing association or similar environment - Strong experience supporting vulnerable residents with complex needs - Knowledge of welfare benefits, housing legislation and tenancy management principles - Experience managing caseloads, carrying out assessments and developing support plans - Ability to handle complex cases and present at multi-agency meetings or case conferences - Strong communication and interpersonal skills, with the ability to build trust and influence outcomes - Experience working with partner agencies including health, social care and support services - Good understanding of safeguarding for children, young people and vulnerable adults - Ability to manage competing priorities and deliver outcomes in a fast-paced environment - Strong IT skills including Microsoft Office and housing management systems - Understanding of ASB, tenancy issues and early intervention approaches - Ability to work collaboratively as part of a wider housing service What You Need to Do Now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from Tenancy Support Officers, Housing Officers and Tenancy Sustainment professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in housing recruitment. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
May 23, 2026
Contractor
We're recruiting an experienced Tenancy Support Officer (New Builds) to support residents settling into new homes within a busy local authority housing service. This is a frontline, resident-focused role supporting new and transferring tenants during the critical first 6-12 months of their tenancy. You will work closely with vulnerable households to provide tailored support, prevent tenancy breakdown, and ensure successful long-term sustainment across new build properties. The Role - Manage a caseload of new and transferring tenants, providing tailored tenancy sustainment support - Assess individual needs and develop personalised support plans to promote independent living - Support tenants to settle into their homes, understand tenancy conditions and manage their tenancies effectively - Work closely with tenancy enforcement and income teams to support tenancy sustainment and address risks early - Monitor rent accounts, support with arrears prevention and refer for financial and welfare advice where needed - Support tenants to access welfare benefits, manage finances and maximise income - Carry out risk assessments, particularly for vulnerable tenants with complex needs including mental health or substance misuse - Refer and coordinate support with external agencies including social services, mental health services, probation and voluntary organisations - Attend multi-agency meetings including MARAC, safeguarding, hoarding and high-risk panels - Maintain accurate case records, support plans and performance data on housing systems - Liaise with tenants and advocate on their behalf in relation to ASB, tenancy issues and service access - Support tenants with practical aspects of maintaining their home including reporting repairs and managing their environment - Investigate and respond to complaints from residents, MPs and Councillors - Work collaboratively with housing officers and estate teams to support tenancy management across new build schemes - Ensure all work is delivered in line with housing legislation, safeguarding responsibilities and council policies Key Requirements - Experience working with social housing tenants within a local authority, housing association or similar environment - Strong experience supporting vulnerable residents with complex needs - Knowledge of welfare benefits, housing legislation and tenancy management principles - Experience managing caseloads, carrying out assessments and developing support plans - Ability to handle complex cases and present at multi-agency meetings or case conferences - Strong communication and interpersonal skills, with the ability to build trust and influence outcomes - Experience working with partner agencies including health, social care and support services - Good understanding of safeguarding for children, young people and vulnerable adults - Ability to manage competing priorities and deliver outcomes in a fast-paced environment - Strong IT skills including Microsoft Office and housing management systems - Understanding of ASB, tenancy issues and early intervention approaches - Ability to work collaboratively as part of a wider housing service What You Need to Do Now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from Tenancy Support Officers, Housing Officers and Tenancy Sustainment professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in housing recruitment. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
We are working with a well-regarded local authority to appoint an experienced Housing Officer to support tenancy management and deliver excellent housing services across a diverse portfolio. This frontline role is key to ensuring residents receive responsive, effective support to help them sustain their tenancies and maintain safe, well-managed homes. This position would suit an experienced housing professional with a strong understanding of tenancy law, property inspections, and resident engagement. You'll be confident managing complex caseloads, resolving tenancy breaches, and working collaboratively with internal and external partners. The Role Carry out tenancy audits, welfare visits, and estate inspections across a defined patch Identify safeguarding concerns and support needs, making referrals where necessary Manage tenancy changes, assignments, successions, and introductory tenancy reviews Investigate and resolve tenancy breaches, including unauthorised occupation and subletting Respond to and manage anti-social behaviour cases, working in partnership with other agencies Support new tenants through tenancy sign-ups and settle-in visits Ensure accurate case management and record-keeping Attend court hearings, case conferences, and panels where required Key Requirements Proven experience in tenancy and estate management within a local authority or housing association Good working knowledge of housing law, ASB casework, and enforcement procedures Ability to manage a diverse and demanding caseload independently Experience working with vulnerable tenants and a commitment to supporting tenancy sustainment Full UK driving licence and access to a vehicle How to Apply If you are interested in this role and meet the criteria above, please send us your application today. For any questions about the vacancy, click APPLY NOW. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel this role matches your skills but not the rate, location, or seniority, feel free to send us your CV anyway. We recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're happy in your current role, we welcome calls from housing professionals looking to build their network. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
May 23, 2026
Contractor
We are working with a well-regarded local authority to appoint an experienced Housing Officer to support tenancy management and deliver excellent housing services across a diverse portfolio. This frontline role is key to ensuring residents receive responsive, effective support to help them sustain their tenancies and maintain safe, well-managed homes. This position would suit an experienced housing professional with a strong understanding of tenancy law, property inspections, and resident engagement. You'll be confident managing complex caseloads, resolving tenancy breaches, and working collaboratively with internal and external partners. The Role Carry out tenancy audits, welfare visits, and estate inspections across a defined patch Identify safeguarding concerns and support needs, making referrals where necessary Manage tenancy changes, assignments, successions, and introductory tenancy reviews Investigate and resolve tenancy breaches, including unauthorised occupation and subletting Respond to and manage anti-social behaviour cases, working in partnership with other agencies Support new tenants through tenancy sign-ups and settle-in visits Ensure accurate case management and record-keeping Attend court hearings, case conferences, and panels where required Key Requirements Proven experience in tenancy and estate management within a local authority or housing association Good working knowledge of housing law, ASB casework, and enforcement procedures Ability to manage a diverse and demanding caseload independently Experience working with vulnerable tenants and a commitment to supporting tenancy sustainment Full UK driving licence and access to a vehicle How to Apply If you are interested in this role and meet the criteria above, please send us your application today. For any questions about the vacancy, click APPLY NOW. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel this role matches your skills but not the rate, location, or seniority, feel free to send us your CV anyway. We recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're happy in your current role, we welcome calls from housing professionals looking to build their network. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Marks Consulting Partners are currently looking for an Income Manager to work with one of our Housing Association clients in London. What the Job Will Be Doing Leading the income management and arrears recovery service across general needs, supported and temporary accommodation stock Maximising rental income collection and reducing current and former tenant arrears Developing and implementing effective arrears prevention and recovery strategies Managing complex arrears cases and overseeing legal action where appropriate Supporting tenancy sustainment through proactive resident engagement and financial inclusion support Working collaboratively with residents to agree realistic repayment arrangements Managing, motivating and developing Income Officers and wider income teams to achieve high performance standards Monitoring KPIs, service standards and performance targets to drive service improvement Producing performance reports and analysing data to identify trends and areas for improvement Ensuring compliance with housing legislation, regulatory requirements and pre-action protocols Supporting complaint resolution and improving customer satisfaction across the income service Building strong relationships with internal teams, local authorities, DWP and external support agencies Representing the organisation at meetings, partnership forums and court hearings where required What You Will Need Proven experience managing an income or rent recovery service within social housing or local government Strong knowledge of arrears recovery processes, tenancy sustainment and housing legislation Experience managing and developing staff within a target-driven environment Strong understanding of welfare benefits and Universal Credit Ability to balance income recovery with a resident-focused approach Experience producing performance reports and analysing service data Excellent communication, negotiation and stakeholder management skills Strong organisational and leadership abilities Experience using housing management systems and Microsoft Office packages CIH qualification or equivalent professional qualification desirable
May 22, 2026
Contractor
Marks Consulting Partners are currently looking for an Income Manager to work with one of our Housing Association clients in London. What the Job Will Be Doing Leading the income management and arrears recovery service across general needs, supported and temporary accommodation stock Maximising rental income collection and reducing current and former tenant arrears Developing and implementing effective arrears prevention and recovery strategies Managing complex arrears cases and overseeing legal action where appropriate Supporting tenancy sustainment through proactive resident engagement and financial inclusion support Working collaboratively with residents to agree realistic repayment arrangements Managing, motivating and developing Income Officers and wider income teams to achieve high performance standards Monitoring KPIs, service standards and performance targets to drive service improvement Producing performance reports and analysing data to identify trends and areas for improvement Ensuring compliance with housing legislation, regulatory requirements and pre-action protocols Supporting complaint resolution and improving customer satisfaction across the income service Building strong relationships with internal teams, local authorities, DWP and external support agencies Representing the organisation at meetings, partnership forums and court hearings where required What You Will Need Proven experience managing an income or rent recovery service within social housing or local government Strong knowledge of arrears recovery processes, tenancy sustainment and housing legislation Experience managing and developing staff within a target-driven environment Strong understanding of welfare benefits and Universal Credit Ability to balance income recovery with a resident-focused approach Experience producing performance reports and analysing service data Excellent communication, negotiation and stakeholder management skills Strong organisational and leadership abilities Experience using housing management systems and Microsoft Office packages CIH qualification or equivalent professional qualification desirable
Job Title: Housing Officer Type: Full-time, Permanent Location: Havant Salary: £36,000 Hours: 37.5 hours per week BRC are working closely with a leading housing provider seeking a Housing Services Manager to join their Housing and Services team. This role involves delivering high-quality housing management services across both affordable housing and private rented homes, ensuring excellent customer service, tenancy sustainment, compliance and community engagement. Duties: Manage tenancy and estate services across a mixed tenure housing portfolio. Lead on tenancy sustainment, resident engagement and customer satisfaction initiatives. Conduct tenancy inspections, sign-ups, end of tenancy visits and property audits. Manage anti-social behaviour, safeguarding concerns and tenancy breaches. Support residents with welfare, financial inclusion and tenancy support services. Work collaboratively with local authorities, support agencies and internal departments. Oversee void management processes and minimise property turnaround times. Monitor income performance and support arrears prevention and recovery. Ensure compliance with housing legislation, consumer standards and health & safety requirements. Manage contractors and monitor communal maintenance and building safety standards. Respond to complaints and ensure compliance with Housing Ombudsman Complaint Handling requirements. Produce operational reports, KPI data and performance updates. Support budget management and service improvement initiatives. Requirements: Previous experience in operational housing management within social housing or local authority settings. Strong knowledge of housing legislation, tenancy management and regulatory standards. Experience managing anti-social behaviour and safeguarding cases. Knowledge of income management and tenancy sustainment practices. Understanding of health & safety and building compliance requirements. Excellent communication, organisational and stakeholder management skills. Ability to manage complex cases and work effectively under pressure. Strong IT skills including Microsoft Office and housing management systems. CIH qualification or willingness to work towards one is desirable. Willingness to work flexibly, including occasional evenings and weekends. For more information, please contact specialist Social housing recruiter, Mark Grove on (phone number removed). To apply, please submit your CV outlining your relevant experience and qualifications. We will be reviewing applications on an ongoing basis until the position is filled
May 21, 2026
Full time
Job Title: Housing Officer Type: Full-time, Permanent Location: Havant Salary: £36,000 Hours: 37.5 hours per week BRC are working closely with a leading housing provider seeking a Housing Services Manager to join their Housing and Services team. This role involves delivering high-quality housing management services across both affordable housing and private rented homes, ensuring excellent customer service, tenancy sustainment, compliance and community engagement. Duties: Manage tenancy and estate services across a mixed tenure housing portfolio. Lead on tenancy sustainment, resident engagement and customer satisfaction initiatives. Conduct tenancy inspections, sign-ups, end of tenancy visits and property audits. Manage anti-social behaviour, safeguarding concerns and tenancy breaches. Support residents with welfare, financial inclusion and tenancy support services. Work collaboratively with local authorities, support agencies and internal departments. Oversee void management processes and minimise property turnaround times. Monitor income performance and support arrears prevention and recovery. Ensure compliance with housing legislation, consumer standards and health & safety requirements. Manage contractors and monitor communal maintenance and building safety standards. Respond to complaints and ensure compliance with Housing Ombudsman Complaint Handling requirements. Produce operational reports, KPI data and performance updates. Support budget management and service improvement initiatives. Requirements: Previous experience in operational housing management within social housing or local authority settings. Strong knowledge of housing legislation, tenancy management and regulatory standards. Experience managing anti-social behaviour and safeguarding cases. Knowledge of income management and tenancy sustainment practices. Understanding of health & safety and building compliance requirements. Excellent communication, organisational and stakeholder management skills. Ability to manage complex cases and work effectively under pressure. Strong IT skills including Microsoft Office and housing management systems. CIH qualification or willingness to work towards one is desirable. Willingness to work flexibly, including occasional evenings and weekends. For more information, please contact specialist Social housing recruiter, Mark Grove on (phone number removed). To apply, please submit your CV outlining your relevant experience and qualifications. We will be reviewing applications on an ongoing basis until the position is filled
Neighbourhood Housing Officer Adecco are recruiting on behalf of the Local Authority for a Neighbourhood Housing Officer. Contract Details: Type: Temporary for 2/3 months Pay: 22.02 per hour (PAYE) / 29.30 per hour (Umbrella) Assignment Location - Northolt Housing Hub Working Arrangements: Fully office based/onsite Hours: Full time, 35 hours per week (Monday to Friday) About the Role: We are seeking an experienced and customer-focused Housing Officer to deliver a high-quality housing management service to residents within the community. The successful candidate will support residents across a range of tenures, ensuring excellent tenancy management, neighbourhood standards, and resident engagement. This is an exciting opportunity for a proactive individual who is passionate about delivering exceptional housing services and supporting residents to sustain their tenancies. Key Responsibilities: Manage a designated patch of properties, including Social Housing tenants, leaseholders, and sheltered residents Deliver excellent customer service to residents and service users Manage tenancy-related casework including tenancy sign-ups, terminations, mutual exchanges, succession applications, and transfers Conduct estate inspections, home visits, and resident meetings Work collaboratively with internal departments and external agencies to support vulnerable residents Support residents with tenancy sustainment and signpost to relevant support services where appropriate Respond to complaints, enquiries, and correspondence within agreed timescales Monitor communal areas and ensure health and safety issues are addressed promptly Assist with safeguarding vulnerable residents and making referrals where necessary Support legal processes including court attendance and enforcement action where required Maintain accurate records and ensure compliance with housing policies and legislation Essential Skills and Experience: Experience of managing Social Housing residents Experience of delivering exceptional customer service Possess a knowledge of relevant housing legislation and industry standards to ensure compliance and effective policy implementation Ability to work as part of a team Good verbal and written communication skills to communicate effectively with a wide range of stakeholders, including residents, staff, and external partners Ability to problem-solve quickly and identify challenges and develop practical, effective solutions Ability to negotiate with various parties and resolve conflicts to achieve positive outcomes and maintain harmonious relationships Ability to plan, organise and produce work of a high standard Understanding of Equality & Diversity principles and the ability to apply them to service provision while respecting confidentiality and the dignity of others Apply Now: If you have the skills and experience required for this role, we encourage you to apply. Should your CV be shortlisted, an Adecco Consultant will contact you to discuss progressing your application to the client. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
May 20, 2026
Seasonal
Neighbourhood Housing Officer Adecco are recruiting on behalf of the Local Authority for a Neighbourhood Housing Officer. Contract Details: Type: Temporary for 2/3 months Pay: 22.02 per hour (PAYE) / 29.30 per hour (Umbrella) Assignment Location - Northolt Housing Hub Working Arrangements: Fully office based/onsite Hours: Full time, 35 hours per week (Monday to Friday) About the Role: We are seeking an experienced and customer-focused Housing Officer to deliver a high-quality housing management service to residents within the community. The successful candidate will support residents across a range of tenures, ensuring excellent tenancy management, neighbourhood standards, and resident engagement. This is an exciting opportunity for a proactive individual who is passionate about delivering exceptional housing services and supporting residents to sustain their tenancies. Key Responsibilities: Manage a designated patch of properties, including Social Housing tenants, leaseholders, and sheltered residents Deliver excellent customer service to residents and service users Manage tenancy-related casework including tenancy sign-ups, terminations, mutual exchanges, succession applications, and transfers Conduct estate inspections, home visits, and resident meetings Work collaboratively with internal departments and external agencies to support vulnerable residents Support residents with tenancy sustainment and signpost to relevant support services where appropriate Respond to complaints, enquiries, and correspondence within agreed timescales Monitor communal areas and ensure health and safety issues are addressed promptly Assist with safeguarding vulnerable residents and making referrals where necessary Support legal processes including court attendance and enforcement action where required Maintain accurate records and ensure compliance with housing policies and legislation Essential Skills and Experience: Experience of managing Social Housing residents Experience of delivering exceptional customer service Possess a knowledge of relevant housing legislation and industry standards to ensure compliance and effective policy implementation Ability to work as part of a team Good verbal and written communication skills to communicate effectively with a wide range of stakeholders, including residents, staff, and external partners Ability to problem-solve quickly and identify challenges and develop practical, effective solutions Ability to negotiate with various parties and resolve conflicts to achieve positive outcomes and maintain harmonious relationships Ability to plan, organise and produce work of a high standard Understanding of Equality & Diversity principles and the ability to apply them to service provision while respecting confidentiality and the dignity of others Apply Now: If you have the skills and experience required for this role, we encourage you to apply. Should your CV be shortlisted, an Adecco Consultant will contact you to discuss progressing your application to the client. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
Your new company We are currently recruiting for an experienced Housing Officer to support a busy housing association based in the South Side of Glasgow. This is an immediate-start temporary role, initially for 8 weeks, with strong potential for extension or to become permanent. Your new role Managing a designated patch and delivering front-line housing management services Handling tenancy management issues including allocations support, ASB, arrears, and tenancy sustainment Acting as a point of contact for tenants via phone, email, and face-to-face Liaising with internal teams and external agencies to resolve tenancy-related matters Ensuring accurate record keeping in line with housing policy and regulatory requirements What you'll need to succeed Previous experience working as a Housing Officer within a housing association or local authority Strong knowledge of housing management practices and procedures Confidence managing tenant enquiries and complex casework Ability to hit the ground running in a fast-paced environment Experience using Capita or similar housing management systems is highly desirable What you'll get in return This role would suit an immediately available Housing Officer seeking short-term work with the potential for longer-term or permanent opportunities. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
May 20, 2026
Seasonal
Your new company We are currently recruiting for an experienced Housing Officer to support a busy housing association based in the South Side of Glasgow. This is an immediate-start temporary role, initially for 8 weeks, with strong potential for extension or to become permanent. Your new role Managing a designated patch and delivering front-line housing management services Handling tenancy management issues including allocations support, ASB, arrears, and tenancy sustainment Acting as a point of contact for tenants via phone, email, and face-to-face Liaising with internal teams and external agencies to resolve tenancy-related matters Ensuring accurate record keeping in line with housing policy and regulatory requirements What you'll need to succeed Previous experience working as a Housing Officer within a housing association or local authority Strong knowledge of housing management practices and procedures Confidence managing tenant enquiries and complex casework Ability to hit the ground running in a fast-paced environment Experience using Capita or similar housing management systems is highly desirable What you'll get in return This role would suit an immediately available Housing Officer seeking short-term work with the potential for longer-term or permanent opportunities. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Tenancy Officer Islington Full Time Temporary Ongoing An excellent opportunity has become available for an experienced Tenancy Officer to join a respected Housing Association, managing a Waltham Forest patch and delivering a customer-focused tenancy management service with a strong emphasis on ASB case management and tenancy sustainment. THE ROLE The Tenancy Officer will be responsible for delivering an effective neighbourhood and tenancy management service, carrying out tenancy visits, managing ASB cases, and supporting residents to sustain their tenancies across the Waltham Forest area. Manage a designated patch of properties across Waltham Forest Conduct tenancy visits and tenancy audits to ensure compliance and tenancy sustainment Investigate and manage anti-social behaviour cases from initial report through to resolution Work closely with residents, partner agencies, and support services to resolve tenancy-related issues Maintain accurate tenancy records, case notes, and reports in line with housing policies and procedures Identify safeguarding concerns and make appropriate referrals where required Deliver a visible and responsive housing management service focused on excellent customer care THE CANDIDATE The successful candidate will have previous experience working in a Tenancy Officer or Housing Officer role within a Housing Association or Local Authority setting, with strong experience managing ASB cases. Proven experience managing anti-social behaviour and tenancy breaches Strong knowledge of housing management and tenancy legislation Experience carrying out tenancy visits and resident engagement Excellent communication and conflict resolution skills Full UK driving licence and access to a vehicle is essential for managing the patch THE CONTRACT WORKING HOURS Full Time LENGTH OF CONTRACT 3 Month Contract RATE The pay for the role is 27.07 per hour LTD company rate. The PAYE equivalent is 23.08 per hour, inclusive of holiday. HOW TO APPLY To apply for this role, please email a copy of your CV to (url removed) or call on (phone number removed) to discuss the role in more detail! If the role is more suited to someone you know, we offer a 250 referral bonus for every successfully referred candidate!
May 20, 2026
Contractor
Tenancy Officer Islington Full Time Temporary Ongoing An excellent opportunity has become available for an experienced Tenancy Officer to join a respected Housing Association, managing a Waltham Forest patch and delivering a customer-focused tenancy management service with a strong emphasis on ASB case management and tenancy sustainment. THE ROLE The Tenancy Officer will be responsible for delivering an effective neighbourhood and tenancy management service, carrying out tenancy visits, managing ASB cases, and supporting residents to sustain their tenancies across the Waltham Forest area. Manage a designated patch of properties across Waltham Forest Conduct tenancy visits and tenancy audits to ensure compliance and tenancy sustainment Investigate and manage anti-social behaviour cases from initial report through to resolution Work closely with residents, partner agencies, and support services to resolve tenancy-related issues Maintain accurate tenancy records, case notes, and reports in line with housing policies and procedures Identify safeguarding concerns and make appropriate referrals where required Deliver a visible and responsive housing management service focused on excellent customer care THE CANDIDATE The successful candidate will have previous experience working in a Tenancy Officer or Housing Officer role within a Housing Association or Local Authority setting, with strong experience managing ASB cases. Proven experience managing anti-social behaviour and tenancy breaches Strong knowledge of housing management and tenancy legislation Experience carrying out tenancy visits and resident engagement Excellent communication and conflict resolution skills Full UK driving licence and access to a vehicle is essential for managing the patch THE CONTRACT WORKING HOURS Full Time LENGTH OF CONTRACT 3 Month Contract RATE The pay for the role is 27.07 per hour LTD company rate. The PAYE equivalent is 23.08 per hour, inclusive of holiday. HOW TO APPLY To apply for this role, please email a copy of your CV to (url removed) or call on (phone number removed) to discuss the role in more detail! If the role is more suited to someone you know, we offer a 250 referral bonus for every successfully referred candidate!
Single Homeless Project has an opportunity for a PRS Access and Resettlement Worker to join our experienced and committed teams based in Lambeth ?. You will join us on a full-time, 12 month contract basis . In return, you will receive a competitive salary starting at £32,034.46 rising incrementally to £35,081.51 per annum. We re London s leading homelessness charity and we get things done. In a city where hundreds are forced into homelessness every day, our work has never been more needed or more challenging. And we re not shying away. We re rolling up our sleeves to make change and helping over 10,000 Londoners every year. We prevent homelessness, provide safe places to live and give people the opportunity to rebuild their lives and transform their futures. And we never give up. We re here for Londoners wherever they are on their journey. We start with trust, building relationships that help people feel safe, supported, and ready to move forward. Every day, we put people first in everything we do, challenging injustice and barriers that keep people from the safety, stability and opportunity they deserve. We stand alongside people as they rebuild and shape a future that feels their own. Joining Single Homeless Project means joining a team that s bold, compassionate and determined to do better for the people we support and for each other. You ll work alongside colleagues with lived experience, in a space that s trans-inclusive, disability-friendly, and actively striving to be anti-oppressive and equitable. We re not perfect, but we re real. We listen. We learn. And we push forward, together. Because this isn t just a job. It s a chance to lead with empathy, spark change, and help build a London where no one is left behind. About the PRS Access and Resettlement Worker role: This is a brilliant opportunity to turn housing options into real, lasting move-on opportunities for people who are ready to take their next step away from homelessness. As PRS Access and Resettlement Officer, you will be out there opening doors: building relationships with landlords and letting agents, identifying suitable private rented sector options, and helping clients move into homes where they can build stability, independence and confidence. Day to day, you will work closely with Single Homeless Project (SHP) caseworkers and frontline teams to identify clients who are ready to explore PRS move-on, assess affordability and tenancy readiness, support property searches, arrange viewings, liaise with landlords, and help clients navigate the practical steps needed to secure a tenancy. You will provide clear advice around housing options, welfare benefits, tenancy expectations and sustainment, while supporting colleagues to feel confident using PRS pathways as part of their move-on planning. This is a role with real pace, purpose and impact. You will need to be creative, persistent and confident in your communication, especially when negotiating with landlords, unblocking barriers or advocating for clients who may have been let down by systems before. For the right person, this is a chance to make a tangible difference every day creating routes into housing, strengthening partnerships and helping people move forward with dignity and hope. There will be a mixture of working in the community (attending viewings across London), working from office and working from home. Please note that this role involves shift work, including a combination of early shifts (8:00 AM 3:30 PM) and late shifts (2:30 PM 10:00 PM), with shifts scheduled every other weekend. About you: You understand the barriers people can face when moving on from homelessness, and you bring the empathy, persistence and practical problem solving needed to help people overcome them. You have experience of housing, resettlement, tenancy sustainment, homelessness support or a similar frontline setting, with the ability to give clear, realistic advice to clients and colleagues. You are confident building relationships with landlords, letting agents, local authorities and partner agencies, and know how to turn conversations into opportunities. You can balance warmth with honest, practical conversations about affordability, tenancy readiness, rent, benefits, expectations and the responsibilities that come with a new home. You are organised, proactive and tenacious, able to manage competing priorities, keep accurate records and keep move-on plans moving even when barriers appear. Our attractive benefits package includes: A salary increase after successfully completing six month's probationary period A 37.5 hour working week including flexible working hours (core hours are 10am 4pm) in non-accommodation services 25 days annual leave, increasing annually to the maximum 30 days (plus paid Bank Holidays), A contributory pension scheme: Single Homeless Project will contribute the equivalent of 5% of your annual salary Staff Health Cash Plan and discounts scheme Comprehensive and integrated training programme designed specifically to develop the skills and knowledge involved in our work As this is a secondment opportunity candidates who are permanent members of staff, will need to notify their manager before applying for this post. As this is an internal vacancy applicants not eligible for internal recruitment will be those under: Disciplinary sanction Performance monitoring in a similar or lower graded role Formal sickness monitoring (that is not related to a protected characteristic) Please note shortlisted candidates will be required to complete a short psychometric test before being confirmed for interview. This post will require an Enhanced DBS check to be processed (by SHP) for the successful applicant. Please note applications are reviewed for AI use in application questions. Applications requiring sponsorship or with insufficient right to work will not be accepted or progressed. Don t miss out on this great opportunity to join the Single Homeless Project team please click apply now to become our PRS Access and Resettlement Worker - we'd like to hear from you! Single Homeless Project is actively committed to equal opportunities and the promotion of diversity and inclusion, in all of our services and workplaces. We are also Disability Confident Committed and are IIP Silver accredited.
May 19, 2026
Contractor
Single Homeless Project has an opportunity for a PRS Access and Resettlement Worker to join our experienced and committed teams based in Lambeth ?. You will join us on a full-time, 12 month contract basis . In return, you will receive a competitive salary starting at £32,034.46 rising incrementally to £35,081.51 per annum. We re London s leading homelessness charity and we get things done. In a city where hundreds are forced into homelessness every day, our work has never been more needed or more challenging. And we re not shying away. We re rolling up our sleeves to make change and helping over 10,000 Londoners every year. We prevent homelessness, provide safe places to live and give people the opportunity to rebuild their lives and transform their futures. And we never give up. We re here for Londoners wherever they are on their journey. We start with trust, building relationships that help people feel safe, supported, and ready to move forward. Every day, we put people first in everything we do, challenging injustice and barriers that keep people from the safety, stability and opportunity they deserve. We stand alongside people as they rebuild and shape a future that feels their own. Joining Single Homeless Project means joining a team that s bold, compassionate and determined to do better for the people we support and for each other. You ll work alongside colleagues with lived experience, in a space that s trans-inclusive, disability-friendly, and actively striving to be anti-oppressive and equitable. We re not perfect, but we re real. We listen. We learn. And we push forward, together. Because this isn t just a job. It s a chance to lead with empathy, spark change, and help build a London where no one is left behind. About the PRS Access and Resettlement Worker role: This is a brilliant opportunity to turn housing options into real, lasting move-on opportunities for people who are ready to take their next step away from homelessness. As PRS Access and Resettlement Officer, you will be out there opening doors: building relationships with landlords and letting agents, identifying suitable private rented sector options, and helping clients move into homes where they can build stability, independence and confidence. Day to day, you will work closely with Single Homeless Project (SHP) caseworkers and frontline teams to identify clients who are ready to explore PRS move-on, assess affordability and tenancy readiness, support property searches, arrange viewings, liaise with landlords, and help clients navigate the practical steps needed to secure a tenancy. You will provide clear advice around housing options, welfare benefits, tenancy expectations and sustainment, while supporting colleagues to feel confident using PRS pathways as part of their move-on planning. This is a role with real pace, purpose and impact. You will need to be creative, persistent and confident in your communication, especially when negotiating with landlords, unblocking barriers or advocating for clients who may have been let down by systems before. For the right person, this is a chance to make a tangible difference every day creating routes into housing, strengthening partnerships and helping people move forward with dignity and hope. There will be a mixture of working in the community (attending viewings across London), working from office and working from home. Please note that this role involves shift work, including a combination of early shifts (8:00 AM 3:30 PM) and late shifts (2:30 PM 10:00 PM), with shifts scheduled every other weekend. About you: You understand the barriers people can face when moving on from homelessness, and you bring the empathy, persistence and practical problem solving needed to help people overcome them. You have experience of housing, resettlement, tenancy sustainment, homelessness support or a similar frontline setting, with the ability to give clear, realistic advice to clients and colleagues. You are confident building relationships with landlords, letting agents, local authorities and partner agencies, and know how to turn conversations into opportunities. You can balance warmth with honest, practical conversations about affordability, tenancy readiness, rent, benefits, expectations and the responsibilities that come with a new home. You are organised, proactive and tenacious, able to manage competing priorities, keep accurate records and keep move-on plans moving even when barriers appear. Our attractive benefits package includes: A salary increase after successfully completing six month's probationary period A 37.5 hour working week including flexible working hours (core hours are 10am 4pm) in non-accommodation services 25 days annual leave, increasing annually to the maximum 30 days (plus paid Bank Holidays), A contributory pension scheme: Single Homeless Project will contribute the equivalent of 5% of your annual salary Staff Health Cash Plan and discounts scheme Comprehensive and integrated training programme designed specifically to develop the skills and knowledge involved in our work As this is a secondment opportunity candidates who are permanent members of staff, will need to notify their manager before applying for this post. As this is an internal vacancy applicants not eligible for internal recruitment will be those under: Disciplinary sanction Performance monitoring in a similar or lower graded role Formal sickness monitoring (that is not related to a protected characteristic) Please note shortlisted candidates will be required to complete a short psychometric test before being confirmed for interview. This post will require an Enhanced DBS check to be processed (by SHP) for the successful applicant. Please note applications are reviewed for AI use in application questions. Applications requiring sponsorship or with insufficient right to work will not be accepted or progressed. Don t miss out on this great opportunity to join the Single Homeless Project team please click apply now to become our PRS Access and Resettlement Worker - we'd like to hear from you! Single Homeless Project is actively committed to equal opportunities and the promotion of diversity and inclusion, in all of our services and workplaces. We are also Disability Confident Committed and are IIP Silver accredited.
We're currently recruiting for an experienced Private Rented Sector Liaison Officer on an interim assignment focused on tenancy sustainment and homelessness prevention. This Private Rented Sector Liaison Officer role will focus on supporting the transition of landlords and tenants from an existing Guaranteed Rent Scheme into a new Rental Support Scheme, helping to sustain private rented sector tenancies and minimise homelessness. The role is 36 hours per week and will begin with a two-week induction period working fully office-based, 5 days per week. Following induction, the role will operate on a hybrid basis with a minimum of 2 office days per week. The Role - Manage landlord and tenant cases throughout the transition process. - Negotiate with landlords and agents to sustain tenancies and prevent evictions. - Identify tenancy risks and support homelessness prevention activity. - Assist tenants with Housing Benefit, Universal Credit and Discretionary Housing Payments. - Source alternative private rented accommodation where required. - Arrange property viewings, tenancy sign-ups and move-on activity. - Manage tenancy documentation, deposits and rent in advance processes. - Maintain accurate records, case notes and housing system updates. Key Requirements - Experience working as a Private Rented Sector Liaison Officer, PRS Officer, Housing Options Officer or Tenancy Sustainment Officer. - Experience within homelessness prevention, tenancy sustainment or private rented sector housing. - Knowledge of landlord and tenant legislation, including the Homelessness Reduction Act and Assured Shorthold Tenancies. - Experience negotiating with landlords, agents and tenants. - Experience sourcing and assessing private rented accommodation. - Experience updating housing management systems and managing housing casework. - Full UK driving licence and access to a vehicle. What You Need to Do Now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you are currently satisfied in your role, we welcome calls from Housing Options Officers, PRS Officers, Tenancy Sustainment Officers, Homeless Prevention Officers and Housing Professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in housing recruitment. For more information, call Zubair at Carrington West on (phone number removed).
May 19, 2026
Contractor
We're currently recruiting for an experienced Private Rented Sector Liaison Officer on an interim assignment focused on tenancy sustainment and homelessness prevention. This Private Rented Sector Liaison Officer role will focus on supporting the transition of landlords and tenants from an existing Guaranteed Rent Scheme into a new Rental Support Scheme, helping to sustain private rented sector tenancies and minimise homelessness. The role is 36 hours per week and will begin with a two-week induction period working fully office-based, 5 days per week. Following induction, the role will operate on a hybrid basis with a minimum of 2 office days per week. The Role - Manage landlord and tenant cases throughout the transition process. - Negotiate with landlords and agents to sustain tenancies and prevent evictions. - Identify tenancy risks and support homelessness prevention activity. - Assist tenants with Housing Benefit, Universal Credit and Discretionary Housing Payments. - Source alternative private rented accommodation where required. - Arrange property viewings, tenancy sign-ups and move-on activity. - Manage tenancy documentation, deposits and rent in advance processes. - Maintain accurate records, case notes and housing system updates. Key Requirements - Experience working as a Private Rented Sector Liaison Officer, PRS Officer, Housing Options Officer or Tenancy Sustainment Officer. - Experience within homelessness prevention, tenancy sustainment or private rented sector housing. - Knowledge of landlord and tenant legislation, including the Homelessness Reduction Act and Assured Shorthold Tenancies. - Experience negotiating with landlords, agents and tenants. - Experience sourcing and assessing private rented accommodation. - Experience updating housing management systems and managing housing casework. - Full UK driving licence and access to a vehicle. What You Need to Do Now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you are currently satisfied in your role, we welcome calls from Housing Options Officers, PRS Officers, Tenancy Sustainment Officers, Homeless Prevention Officers and Housing Professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in housing recruitment. For more information, call Zubair at Carrington West on (phone number removed).
Housing Officer Burton on Trent Flexible - full time - 37.5 hours per week Contracted position Duration - 3-6 months Hourly Rate - Negotiable Our client, an organisation based in Bur is looking for a Housing Officer, to act as the main point of contact for tenants in a geographical area, managing rent accounts, tenancy and estate issues, tenant welfare and support. Duties of the Housing Officer role will include, but is not limited to: Manage a designated patch of properties, providing effective tenancy and neighbourhood management services to residents. Deliver a customer-focused housing management service, ensuring tenants are supported to sustain their tenancies successfully. Investigate and manage anti-social behaviour (ASB) cases, working with residents, partner agencies, and internal teams to achieve appropriate resolutions. Take appropriate enforcement action where required, including warnings, legal referrals, and case preparation. Manage tenancy-related matters including tenancy sign-ups, breaches of tenancy, succession, mutual exchange, abandonments, and safeguarding concerns. Carry out regular estate and neighbourhood inspections, identifying and resolving environmental and tenancy issues. Support income collection by working collaboratively with tenants and internal teams to address rent arrears and tenancy sustainment issues. The successful Housing Officer will have: Previous experience within a housing officer position Enhanced DBS - preferred Access to a vehicle If you are interested in the above role, please apply or contact Josh Meek at Sellick Partnership Derby office Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.
May 19, 2026
Contractor
Housing Officer Burton on Trent Flexible - full time - 37.5 hours per week Contracted position Duration - 3-6 months Hourly Rate - Negotiable Our client, an organisation based in Bur is looking for a Housing Officer, to act as the main point of contact for tenants in a geographical area, managing rent accounts, tenancy and estate issues, tenant welfare and support. Duties of the Housing Officer role will include, but is not limited to: Manage a designated patch of properties, providing effective tenancy and neighbourhood management services to residents. Deliver a customer-focused housing management service, ensuring tenants are supported to sustain their tenancies successfully. Investigate and manage anti-social behaviour (ASB) cases, working with residents, partner agencies, and internal teams to achieve appropriate resolutions. Take appropriate enforcement action where required, including warnings, legal referrals, and case preparation. Manage tenancy-related matters including tenancy sign-ups, breaches of tenancy, succession, mutual exchange, abandonments, and safeguarding concerns. Carry out regular estate and neighbourhood inspections, identifying and resolving environmental and tenancy issues. Support income collection by working collaboratively with tenants and internal teams to address rent arrears and tenancy sustainment issues. The successful Housing Officer will have: Previous experience within a housing officer position Enhanced DBS - preferred Access to a vehicle If you are interested in the above role, please apply or contact Josh Meek at Sellick Partnership Derby office Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.
Head of Income and Tenancy Sustainment Maidenhead - with Flexible Working Interim Contract - Initial Duration 3 months, Immediate Start About A well-established registered provider with a clear social purpose, this organisation delivers housing and resident services across a diverse portfolio of tenures. With a strong commitment to financial inclusion and tenancy sustainment, it invests meaningfully in the wellbeing of its residents, not just their rent accounts. The income and welfare functions sit at the heart of how the organisation balances commercial resilience with genuine resident support. This role sits within the Resident Services and Community department, reporting to the Assistant Director of Housing and Resident Engagement. It leads two specialist teams covering income recovery and welfare and benefits, with indirect responsibility for around ten officer-level posts. It's a senior operational leadership position with real strategic weight, and the expectation to deputise at senior management level. The Role You'll take ownership of income collection worth circa £53m per annum, shaping the strategy, performance culture, and day-to-day delivery of both the income and welfare and benefits services. This is a role where commercial accountability and resident outcomes are genuinely intertwined. Lead the development and implementation of the Income Collection and Financial Inclusion strategies, setting targets and annual action plans Drive performance across current and former debt, service charges, recharges, and utility accounts across all tenures Oversee the Resident Support Fund (circa £150k), ensuring fair, ethical prioritisation and demonstrable value for money Monitor and report on strategic progress to the Senior Leadership Team and Board Manage the external debt collection agency contract and oversee former tenant arrears recovery Lead on complex cases, Stage 2 complaints, and regulatory and legislative compliance Collaborate across asset management, finance, lettings, and a wide range of external partners including DWP, local authorities, and specialist support services About You You're an experienced income management professional who understands that sustainable tenancies and strong collection rates aren't in conflict, they're the same goal. Proven track record in operational income management within social housing or a closely related sector Experience leading and developing specialist teams, with a strong emphasis on performance culture and staff progression Solid knowledge of welfare benefits, financial inclusion practice, and relevant housing legislation Comfortable presenting KPIs, reports, and strategic recommendations to senior leadership and Board level CIH Level 4/5 diploma or equivalent housing qualification (or working towards) Confident managing competing priorities across a broad stakeholder landscape, both internal and external A collaborative, resident-focused approach that balances empathy with accountability For a confidential conversation about this position please reach out to Kieran Williams at Joshua Robert Recruitment.
May 18, 2026
Contractor
Head of Income and Tenancy Sustainment Maidenhead - with Flexible Working Interim Contract - Initial Duration 3 months, Immediate Start About A well-established registered provider with a clear social purpose, this organisation delivers housing and resident services across a diverse portfolio of tenures. With a strong commitment to financial inclusion and tenancy sustainment, it invests meaningfully in the wellbeing of its residents, not just their rent accounts. The income and welfare functions sit at the heart of how the organisation balances commercial resilience with genuine resident support. This role sits within the Resident Services and Community department, reporting to the Assistant Director of Housing and Resident Engagement. It leads two specialist teams covering income recovery and welfare and benefits, with indirect responsibility for around ten officer-level posts. It's a senior operational leadership position with real strategic weight, and the expectation to deputise at senior management level. The Role You'll take ownership of income collection worth circa £53m per annum, shaping the strategy, performance culture, and day-to-day delivery of both the income and welfare and benefits services. This is a role where commercial accountability and resident outcomes are genuinely intertwined. Lead the development and implementation of the Income Collection and Financial Inclusion strategies, setting targets and annual action plans Drive performance across current and former debt, service charges, recharges, and utility accounts across all tenures Oversee the Resident Support Fund (circa £150k), ensuring fair, ethical prioritisation and demonstrable value for money Monitor and report on strategic progress to the Senior Leadership Team and Board Manage the external debt collection agency contract and oversee former tenant arrears recovery Lead on complex cases, Stage 2 complaints, and regulatory and legislative compliance Collaborate across asset management, finance, lettings, and a wide range of external partners including DWP, local authorities, and specialist support services About You You're an experienced income management professional who understands that sustainable tenancies and strong collection rates aren't in conflict, they're the same goal. Proven track record in operational income management within social housing or a closely related sector Experience leading and developing specialist teams, with a strong emphasis on performance culture and staff progression Solid knowledge of welfare benefits, financial inclusion practice, and relevant housing legislation Comfortable presenting KPIs, reports, and strategic recommendations to senior leadership and Board level CIH Level 4/5 diploma or equivalent housing qualification (or working towards) Confident managing competing priorities across a broad stakeholder landscape, both internal and external A collaborative, resident-focused approach that balances empathy with accountability For a confidential conversation about this position please reach out to Kieran Williams at Joshua Robert Recruitment.
Belmont Recruitment are currently looking for a Tenancy Sustainment Officer to join a Housing Association based in Birmingham on an ongoing temporary contract. This is a full-time role working 37 hours per week. Key Responsibilities Assess referrals and determine suitability for the service. Support service users to maintain accommodation and prevent tenancy breakdown. Complete home inspections, welfare checks and safety tasks. Assist with budgeting, financial inclusion and managing rent accounts. Support individuals with daily living skills to promote independence. Record tenancy notes and interventions accurately using online systems and mobile devices. Monitor arrears and support service users through arrears processes. Identify, monitor and report safeguarding concerns appropriately. Work collaboratively with internal teams and external agencies. Promote engagement with support services, education, training and community opportunities. Essential Skills & Experience Awareness of issues affecting vulnerable adults and individuals facing multiple disadvantages. Experience supporting people who face barriers to housing or homelessness. Experience working within safeguarding procedures and reporting concerns. Please apply with an up to date CV ASAP if this role would be of interest to you.
May 18, 2026
Contractor
Belmont Recruitment are currently looking for a Tenancy Sustainment Officer to join a Housing Association based in Birmingham on an ongoing temporary contract. This is a full-time role working 37 hours per week. Key Responsibilities Assess referrals and determine suitability for the service. Support service users to maintain accommodation and prevent tenancy breakdown. Complete home inspections, welfare checks and safety tasks. Assist with budgeting, financial inclusion and managing rent accounts. Support individuals with daily living skills to promote independence. Record tenancy notes and interventions accurately using online systems and mobile devices. Monitor arrears and support service users through arrears processes. Identify, monitor and report safeguarding concerns appropriately. Work collaboratively with internal teams and external agencies. Promote engagement with support services, education, training and community opportunities. Essential Skills & Experience Awareness of issues affecting vulnerable adults and individuals facing multiple disadvantages. Experience supporting people who face barriers to housing or homelessness. Experience working within safeguarding procedures and reporting concerns. Please apply with an up to date CV ASAP if this role would be of interest to you.
A fantastic opportunity has emerged for a specialist Income Recovery Officer to join one of our leading public sector clients in a full time (37.5 hours per week, Monday to Friday), fixed term contract role for the next 12 months. Based in North London for 4 days per week and working from home one day per week (once probation is passed), this role reports into the Income Team Leader, and our client is looking for a candidate who has experience of: Ensuring prompt and appropriate contact is made with customers who fall into arrears of rent and/or other charges. Running weekly rent arrears reports, keeping records of actions taken and corresponding with tenants. Advising tenants on Housing Benefit and Universal Credit, with the aim of sustaining tenancies. Liaising with benefit agencies to resolve problems with Housing Benefit and Universal Credit. Submitting former tenant debts for write-off where the debt is unrecoverable. Taking legal action against residents who will not pay, including representing the Association in court. Applying for grants, DHP's, APA's and Direct UC payments Making affordable repayment agreements taking income and expenditure into account. Offering appropriate advice and support including referrals to the Tenancy Sustainment Service. Proactively monitoring and managing rent and service charge accounts for both current and former residents across all tenure types. Participating in the development, implementation and successful delivery of income and financial inclusion projects and service improvements This (predominantly office-based) role requires the successful candidate to have some experience in housing management (preferably 2 years), be highly self-motivated and be strong on the telephone. A car driver and owner is not needed as the patch (585 units across the boroughs of Enfield and Waltham Forest) is all local and can be covered by foot or bus. Previous public sector experience would be useful, but not essential. Experience in reclaiming debt owed to the client/landlord by tenants in court would also be a real advantage, as would knowledge of how to deal with leaseholders. Excellent understanding of welfare and benefits would be highly desirable. Only applicants who feel they meet the above criteria need apply for this post, as the client is keen to interview in person in early May 2026. Only applicants who feel they meet the above criteria need apply.
May 16, 2026
Contractor
A fantastic opportunity has emerged for a specialist Income Recovery Officer to join one of our leading public sector clients in a full time (37.5 hours per week, Monday to Friday), fixed term contract role for the next 12 months. Based in North London for 4 days per week and working from home one day per week (once probation is passed), this role reports into the Income Team Leader, and our client is looking for a candidate who has experience of: Ensuring prompt and appropriate contact is made with customers who fall into arrears of rent and/or other charges. Running weekly rent arrears reports, keeping records of actions taken and corresponding with tenants. Advising tenants on Housing Benefit and Universal Credit, with the aim of sustaining tenancies. Liaising with benefit agencies to resolve problems with Housing Benefit and Universal Credit. Submitting former tenant debts for write-off where the debt is unrecoverable. Taking legal action against residents who will not pay, including representing the Association in court. Applying for grants, DHP's, APA's and Direct UC payments Making affordable repayment agreements taking income and expenditure into account. Offering appropriate advice and support including referrals to the Tenancy Sustainment Service. Proactively monitoring and managing rent and service charge accounts for both current and former residents across all tenure types. Participating in the development, implementation and successful delivery of income and financial inclusion projects and service improvements This (predominantly office-based) role requires the successful candidate to have some experience in housing management (preferably 2 years), be highly self-motivated and be strong on the telephone. A car driver and owner is not needed as the patch (585 units across the boroughs of Enfield and Waltham Forest) is all local and can be covered by foot or bus. Previous public sector experience would be useful, but not essential. Experience in reclaiming debt owed to the client/landlord by tenants in court would also be a real advantage, as would knowledge of how to deal with leaseholders. Excellent understanding of welfare and benefits would be highly desirable. Only applicants who feel they meet the above criteria need apply for this post, as the client is keen to interview in person in early May 2026. Only applicants who feel they meet the above criteria need apply.
Are you passionate about preventing homelessness and helping people secure safe, sustainable housing? A West London local authority is looking for a dedicated and experienced Housing Advice & Homeless Prevention Officer to join their team for a 6-month interim contract. In this role, you'll deliver high-quality housing advice, assess homeless applications under Part VII of the Housing Act 1996, and proactively prevent homelessness through early intervention, tenancy sustainment, and effective use of housing options. You'll manage a busy and varied caseload, working with individuals and families at risk of homelessness. Strong communication, a detailed understanding of housing legislation, and a problem-solving mindset are essential. This is a hybrid role, with a minimum of 3 days per week in-office required. Key Responsibilities: Provide tailored, accurate housing advice and support to residents Assess homelessness applications and determine the Council's statutory duties Prevent homelessness through intervention, support, and referrals Manage complex casework to support move-on from temporary accommodation Advise on tenancy rights, rent arrears, benefits, and Right to Buy Work closely with private landlords, support services, and internal teams Identify and respond to safeguarding concerns, acting as lead where required Maintain accurate case records and support service performance targets Help manage departmental budgets and follow procurement procedures Suggest improvements to processes and contribute to service development Participate in cross-cutting projects and maintain ongoing professional development How to Apply If you are interested in this role and meet the criteria above, please send us your application today. If you have any questions about the vacancy, please click APPLY NOW. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from public sector professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Cheryl at Carrington West on (phone number removed).
Oct 08, 2025
Contractor
Are you passionate about preventing homelessness and helping people secure safe, sustainable housing? A West London local authority is looking for a dedicated and experienced Housing Advice & Homeless Prevention Officer to join their team for a 6-month interim contract. In this role, you'll deliver high-quality housing advice, assess homeless applications under Part VII of the Housing Act 1996, and proactively prevent homelessness through early intervention, tenancy sustainment, and effective use of housing options. You'll manage a busy and varied caseload, working with individuals and families at risk of homelessness. Strong communication, a detailed understanding of housing legislation, and a problem-solving mindset are essential. This is a hybrid role, with a minimum of 3 days per week in-office required. Key Responsibilities: Provide tailored, accurate housing advice and support to residents Assess homelessness applications and determine the Council's statutory duties Prevent homelessness through intervention, support, and referrals Manage complex casework to support move-on from temporary accommodation Advise on tenancy rights, rent arrears, benefits, and Right to Buy Work closely with private landlords, support services, and internal teams Identify and respond to safeguarding concerns, acting as lead where required Maintain accurate case records and support service performance targets Help manage departmental budgets and follow procurement procedures Suggest improvements to processes and contribute to service development Participate in cross-cutting projects and maintain ongoing professional development How to Apply If you are interested in this role and meet the criteria above, please send us your application today. If you have any questions about the vacancy, please click APPLY NOW. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from public sector professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Cheryl at Carrington West on (phone number removed).
Are you an experienced housing professional looking to make a real difference in your local community? An exciting opportunity has arisen for an experienced Area Housing Manager to join a local authority in Surrey. You'll manage a patch of approximately 750 properties across general needs, Independent Retirement Living (IRL), and leasehold stock-delivering comprehensive tenancy, income, and estate management services. Key Responsibilities: Conduct new tenant visits across all tenancy types (introductory, secure, flexible) Manage tenancy changes, successions, terminations, and rent arrears up to £1,500 Process Right to Buy and Mutual Exchange applications from start to finish Prepare legal documents, witness statements, and attend court where necessary Respond to tenancy and leaseholder enquiries and resolve estate issues Carry out estate inspections, propose improvement projects, and monitor communal areas Liaise with Housing Solutions, Tenant Support Officers, and external agencies Lead tenancy sustainment efforts and support safeguarding and domestic abuse referrals Oversee flexible tenancy reviews and possession proceedings as required Ensure timely tenancy sign-ups, agreement processing, and adherence to housing policy Monitor cleaning, maintenance, and health and safety in communal areas Participate in team duty rota and emergency response when needed Maintain a strong customer service focus and handle complaints professionally Requirements: Experience in tenancy, income, or estate management within social housing Good understanding of housing legislation and enforcement processes Confident handling complex caseloads and legal proceedings Full UK driving licence and access to a vehicle (essential) How to Apply If you are interested in this role and meet the criteria above, please send us your application today. If you have any questions about the vacancy, please click APPLY NOW. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from public sector professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Cheryl at Carrington West on (phone number removed).
Oct 08, 2025
Contractor
Are you an experienced housing professional looking to make a real difference in your local community? An exciting opportunity has arisen for an experienced Area Housing Manager to join a local authority in Surrey. You'll manage a patch of approximately 750 properties across general needs, Independent Retirement Living (IRL), and leasehold stock-delivering comprehensive tenancy, income, and estate management services. Key Responsibilities: Conduct new tenant visits across all tenancy types (introductory, secure, flexible) Manage tenancy changes, successions, terminations, and rent arrears up to £1,500 Process Right to Buy and Mutual Exchange applications from start to finish Prepare legal documents, witness statements, and attend court where necessary Respond to tenancy and leaseholder enquiries and resolve estate issues Carry out estate inspections, propose improvement projects, and monitor communal areas Liaise with Housing Solutions, Tenant Support Officers, and external agencies Lead tenancy sustainment efforts and support safeguarding and domestic abuse referrals Oversee flexible tenancy reviews and possession proceedings as required Ensure timely tenancy sign-ups, agreement processing, and adherence to housing policy Monitor cleaning, maintenance, and health and safety in communal areas Participate in team duty rota and emergency response when needed Maintain a strong customer service focus and handle complaints professionally Requirements: Experience in tenancy, income, or estate management within social housing Good understanding of housing legislation and enforcement processes Confident handling complex caseloads and legal proceedings Full UK driving licence and access to a vehicle (essential) How to Apply If you are interested in this role and meet the criteria above, please send us your application today. If you have any questions about the vacancy, please click APPLY NOW. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from public sector professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Cheryl at Carrington West on (phone number removed).
We're recruiting a proactive and customer-focused Resident Services Officer to deliver excellent neighbourhood housing services. This role is central to supporting residents, ensuring effective tenancy and neighbourhood management, and providing a seamless customer experience. You'll be part of a dynamic team, handling a wide range of housing management activities while building strong relationships with residents and internal teams to resolve issues quickly and effectively. Please note this is a site-based role, 5 days per week with no home working. The Role Provide front-line housing management support across neighbourhoods, including reception, telephone, and email contact with residents. Coordinate tenancy processes such as sign-ups, mutual exchanges, Right to Buy applications, and tenancy sustainment activities. Support residents with queries, complaints, and member enquiries, ensuring these are logged, tracked, and resolved within set timescales. Deliver excellent customer service, ensuring residents feel supported and engaged. Schedule and support estate inspections, tenancy visits, and community meetings. Monitor and follow up on compliance-related tasks such as gas access, fire risk actions, and health and safety checks. Maintain accurate casework records, databases, and patch information. Support neighbourhood teams with project work, administration, and the delivery of service improvements. Key Requirements Experience delivering housing or neighbourhood management services. Excellent customer service skills, with the ability to deal with residents empathetically and professionally. Strong administrative and organisational skills, able to manage multiple tasks and meet deadlines. Proficient in IT systems including Microsoft Office, with the ability to maintain accurate records. Strong communication skills, both written and verbal, with the ability to work with residents, colleagues, and stakeholders effectively. Ability to handle sensitive or challenging situations with professionalism and discretion. Flexible, proactive, and able to work both independently and as part of a team. Willingness and ability to work on site, 5 days per week. What you need to do now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from housing professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Oct 08, 2025
Contractor
We're recruiting a proactive and customer-focused Resident Services Officer to deliver excellent neighbourhood housing services. This role is central to supporting residents, ensuring effective tenancy and neighbourhood management, and providing a seamless customer experience. You'll be part of a dynamic team, handling a wide range of housing management activities while building strong relationships with residents and internal teams to resolve issues quickly and effectively. Please note this is a site-based role, 5 days per week with no home working. The Role Provide front-line housing management support across neighbourhoods, including reception, telephone, and email contact with residents. Coordinate tenancy processes such as sign-ups, mutual exchanges, Right to Buy applications, and tenancy sustainment activities. Support residents with queries, complaints, and member enquiries, ensuring these are logged, tracked, and resolved within set timescales. Deliver excellent customer service, ensuring residents feel supported and engaged. Schedule and support estate inspections, tenancy visits, and community meetings. Monitor and follow up on compliance-related tasks such as gas access, fire risk actions, and health and safety checks. Maintain accurate casework records, databases, and patch information. Support neighbourhood teams with project work, administration, and the delivery of service improvements. Key Requirements Experience delivering housing or neighbourhood management services. Excellent customer service skills, with the ability to deal with residents empathetically and professionally. Strong administrative and organisational skills, able to manage multiple tasks and meet deadlines. Proficient in IT systems including Microsoft Office, with the ability to maintain accurate records. Strong communication skills, both written and verbal, with the ability to work with residents, colleagues, and stakeholders effectively. Ability to handle sensitive or challenging situations with professionalism and discretion. Flexible, proactive, and able to work both independently and as part of a team. Willingness and ability to work on site, 5 days per week. What you need to do now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from housing professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Housing Officer - Full Time Temporary Contract in West London Are you an experienced Housing Officer looking to make a real impact within a leading London-based Housing Association? We are currently recruiting a dedicated Housing Officer to join their team on a 3-month temporary basis, covering the Notting Hill/Harlesden area. This is an excellent opportunity for a proactive professional passionate about delivering high-quality tenancy and neighbourhood management services. About the Role - Housing Officer As a Housing Officer, you will be responsible for providing a visible, proactive housing management service across your designated patch. Your role will involve supporting tenants, maintaining high standards in properties and neighborhoods, and working collaboratively with community partners to create safe, vibrant communities. Your expertise in tenancy management combined with your community engagement skills will be vital to your success in this role. Candidate Responsibilities - Housing Officer Deliver face-to-face tenancy management services, including new tenancy visits, property inspections, and tenancy audits. Manage tenancy issues such as assignments, succession planning, and breaches, adhering to legislation and policies. Conduct regular estate inspections to ensure neighborhoods are safe, clean, and well-maintained. Identify vulnerable tenants and liaise with external agencies for support. Take appropriate enforcement action, including legal proceedings when necessary. Collaborate with internal teams and external partners to deliver excellent customer service. Represent the Housing Association at community and multi-agency meetings to promote tenancy sustainment and engagement. Essential Skills & Requirements - Housing Officer Previous experience as a Housing Officer or in tenancy management roles. Strong knowledge of tenancy law, housing policies, and enforcement procedures. Excellent communication, organizational, and case management skills. Ability to handle challenging customer situations with professionalism and empathy. Full UK driving license with access to a vehicle insured for business use. Experience managing diverse and vulnerable tenants. Benefits of Working with Us Competitive pay rate: £24.65 per hour LTD / £21.15 per hour PAYE (including holiday pay). £250 Training Allowance to support your ongoing development. Access to dedicated specialist consultants for support throughout your placement. Daily payroll runs ensuring smooth payment processes. Free candidate registration and compliance checks. Referral and loyalty bonus schemes, including a sign-up bonus for successful referrals. How to Apply If you meet the requirements and are ready to step into this rewarding role as a Housing Officer, please apply today! You can send your CV to .uk or call and ask for Beth for further information.Join us and help create thriving, safe communities as a Housing Officer!
Oct 06, 2025
Full time
Housing Officer - Full Time Temporary Contract in West London Are you an experienced Housing Officer looking to make a real impact within a leading London-based Housing Association? We are currently recruiting a dedicated Housing Officer to join their team on a 3-month temporary basis, covering the Notting Hill/Harlesden area. This is an excellent opportunity for a proactive professional passionate about delivering high-quality tenancy and neighbourhood management services. About the Role - Housing Officer As a Housing Officer, you will be responsible for providing a visible, proactive housing management service across your designated patch. Your role will involve supporting tenants, maintaining high standards in properties and neighborhoods, and working collaboratively with community partners to create safe, vibrant communities. Your expertise in tenancy management combined with your community engagement skills will be vital to your success in this role. Candidate Responsibilities - Housing Officer Deliver face-to-face tenancy management services, including new tenancy visits, property inspections, and tenancy audits. Manage tenancy issues such as assignments, succession planning, and breaches, adhering to legislation and policies. Conduct regular estate inspections to ensure neighborhoods are safe, clean, and well-maintained. Identify vulnerable tenants and liaise with external agencies for support. Take appropriate enforcement action, including legal proceedings when necessary. Collaborate with internal teams and external partners to deliver excellent customer service. Represent the Housing Association at community and multi-agency meetings to promote tenancy sustainment and engagement. Essential Skills & Requirements - Housing Officer Previous experience as a Housing Officer or in tenancy management roles. Strong knowledge of tenancy law, housing policies, and enforcement procedures. Excellent communication, organizational, and case management skills. Ability to handle challenging customer situations with professionalism and empathy. Full UK driving license with access to a vehicle insured for business use. Experience managing diverse and vulnerable tenants. Benefits of Working with Us Competitive pay rate: £24.65 per hour LTD / £21.15 per hour PAYE (including holiday pay). £250 Training Allowance to support your ongoing development. Access to dedicated specialist consultants for support throughout your placement. Daily payroll runs ensuring smooth payment processes. Free candidate registration and compliance checks. Referral and loyalty bonus schemes, including a sign-up bonus for successful referrals. How to Apply If you meet the requirements and are ready to step into this rewarding role as a Housing Officer, please apply today! You can send your CV to .uk or call and ask for Beth for further information.Join us and help create thriving, safe communities as a Housing Officer!
Neighbourhood Officer Hertfordshire and surrounding areas £37,705.32 plus benefits Permanent, Full Time 37 hours per week (Monday - Friday) As a Neighbourhood Officer at Thrive Homes, you will be the key link between the organisation and our customers, ensuring strong relationships and safe, well-managed communities. You will provide advice, support and practical solutions to tenants, leaseholders and shared owners, while ensuring compliance with tenancy and lease obligations. The role is varied and hands-on, involving estate and home visits, digital communications, and case management. You will address issues such as tenancy breaches and anti-social behaviour, working closely with partner agencies and contractors to deliver effective outcomes. Success in this role requires excellent communication skills, a customer-focused approach, and the ability to adapt to changing priorities. You will need experience in tenancy or housing management, alongside the confidence to engage with people from a wide range of backgrounds. Other Responsibilities: Investigation, escalation and resolution of customer issues, e.g. unauthorised occupiers, abandoned properties, overgrown gardens, neighbour disputes, complaints, anti-social behaviour (ASB), other contractual requirements, tenant, shared owner and leaseholder. Maintain accurate and detailed records, serving legal notices, preparing a case file and attending court or multi-agency case conferences. Identify support requirements and work with customers to sustain their tenancies. Where appropriate to escalate support requirements to the relevant support channel e.g. internal escalation or external referral. Collaboration and support across the team and business to ensure resolution of issues are achieved, e.g. access for compliance and property visits. Work closely with the Customer Contact Team to provide knowledge and feedback to assist with resolution at first point of contact. Support the Relationship Management Team and Onboarding Team through the tenant life cycle from post void, allocation, lettings, housing management and sustainment and intervention. You will be required to undertake any other reasonable duties/projects as required by your line manager/senior manager. occasional weekend and evening meetings and out of hours support. Requirements: Full driving licence and use of vehicle Experience in tenancy management and/or anti-social behaviour Experience working with partner agencies and/or contractors Excellent communication skills and ability to engage with a variety of people Ability to operate and be flexible in a changing environment to respond to emerging priorities Holding a CIH or Housing Management qualification (or equivalent) is desirable Specific roles within Thrive are subject to a basic DBS check, the successful applicant(s) will be contacted by our People Team if this applies to their role. Closing date: 20th October 2025 Interviews To be confirmed We reserve the right to close this recruitment if it is deemed that we have received a suitable number of applications. On this basis we would advise that applications are submitted as soon as possible.
Oct 06, 2025
Full time
Neighbourhood Officer Hertfordshire and surrounding areas £37,705.32 plus benefits Permanent, Full Time 37 hours per week (Monday - Friday) As a Neighbourhood Officer at Thrive Homes, you will be the key link between the organisation and our customers, ensuring strong relationships and safe, well-managed communities. You will provide advice, support and practical solutions to tenants, leaseholders and shared owners, while ensuring compliance with tenancy and lease obligations. The role is varied and hands-on, involving estate and home visits, digital communications, and case management. You will address issues such as tenancy breaches and anti-social behaviour, working closely with partner agencies and contractors to deliver effective outcomes. Success in this role requires excellent communication skills, a customer-focused approach, and the ability to adapt to changing priorities. You will need experience in tenancy or housing management, alongside the confidence to engage with people from a wide range of backgrounds. Other Responsibilities: Investigation, escalation and resolution of customer issues, e.g. unauthorised occupiers, abandoned properties, overgrown gardens, neighbour disputes, complaints, anti-social behaviour (ASB), other contractual requirements, tenant, shared owner and leaseholder. Maintain accurate and detailed records, serving legal notices, preparing a case file and attending court or multi-agency case conferences. Identify support requirements and work with customers to sustain their tenancies. Where appropriate to escalate support requirements to the relevant support channel e.g. internal escalation or external referral. Collaboration and support across the team and business to ensure resolution of issues are achieved, e.g. access for compliance and property visits. Work closely with the Customer Contact Team to provide knowledge and feedback to assist with resolution at first point of contact. Support the Relationship Management Team and Onboarding Team through the tenant life cycle from post void, allocation, lettings, housing management and sustainment and intervention. You will be required to undertake any other reasonable duties/projects as required by your line manager/senior manager. occasional weekend and evening meetings and out of hours support. Requirements: Full driving licence and use of vehicle Experience in tenancy management and/or anti-social behaviour Experience working with partner agencies and/or contractors Excellent communication skills and ability to engage with a variety of people Ability to operate and be flexible in a changing environment to respond to emerging priorities Holding a CIH or Housing Management qualification (or equivalent) is desirable Specific roles within Thrive are subject to a basic DBS check, the successful applicant(s) will be contacted by our People Team if this applies to their role. Closing date: 20th October 2025 Interviews To be confirmed We reserve the right to close this recruitment if it is deemed that we have received a suitable number of applications. On this basis we would advise that applications are submitted as soon as possible.
We are now recruiting for an experienced Housing Officer to join the team at a well-known housing association, covering the wider Manchester area . This is a temporary position, for a minimum term of 2 months . We are offering competitive hourly rates between £20 - £23 an hour , and this is a full-time position, working 37 hours a week. This role is a hybrid working model, with a minimum of 2 days in the office . You're New Role Deliver a full range of tenancy management services across your designated patch. Conduct tenancy audits, starter reviews, and accompanied viewings. Manage low to medium level anti-social behaviour, safeguarding, nuisance and hate crime reports. Promote tenant engagement and satisfaction. Ensure compliance with safeguarding, health & safety and GDPR policies. Collaborate with internal teams to ensure satisfactory service delivery, as well as external partners and agencies. What you'll need to succeed Experience in a similar customer-facing housing/tenancy management role. Experience managing and investigating cases of anti-social behaviour. Strong knowledge of housing legislation, tenancy sustainment and welfare benefits. Full driving licence, acces to own vehicle and valid business insurance. A DBS check is required for this role. What you'll get in return Weekly Pay Option to be paid PAYE or Umbrella Hybrid Working What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now on If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Oct 06, 2025
Full time
We are now recruiting for an experienced Housing Officer to join the team at a well-known housing association, covering the wider Manchester area . This is a temporary position, for a minimum term of 2 months . We are offering competitive hourly rates between £20 - £23 an hour , and this is a full-time position, working 37 hours a week. This role is a hybrid working model, with a minimum of 2 days in the office . You're New Role Deliver a full range of tenancy management services across your designated patch. Conduct tenancy audits, starter reviews, and accompanied viewings. Manage low to medium level anti-social behaviour, safeguarding, nuisance and hate crime reports. Promote tenant engagement and satisfaction. Ensure compliance with safeguarding, health & safety and GDPR policies. Collaborate with internal teams to ensure satisfactory service delivery, as well as external partners and agencies. What you'll need to succeed Experience in a similar customer-facing housing/tenancy management role. Experience managing and investigating cases of anti-social behaviour. Strong knowledge of housing legislation, tenancy sustainment and welfare benefits. Full driving licence, acces to own vehicle and valid business insurance. A DBS check is required for this role. What you'll get in return Weekly Pay Option to be paid PAYE or Umbrella Hybrid Working What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now on If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
