Are you looking for new challenges and personal growth within Coca-Cola Europacific Partners? Then we have a great opportunity for you! Do you have a personality with the power to influence and connect? Can you sustain the pace to keep on growing? Will you make an impact with your desire to win? Field Sales, Senior Manager, AFH Location : Home based Contract type : 12 month Fixed term contract Closing date : 29th May This is a high-profile opportunity to join the AFH Senior Team, leading and inspiring a large, geographically dispersed Field Sales team to deliver sustainable growth across a diverse customer base and stakeholder network. Alongside delivering strong commercial performance, this role plays a critical part in shaping team culture, creating an inclusive, high-performing environment that drives engagement, collaboration, and long-term success across the field organisation. You'll play a pivotal role in driving performance across your territories, delivering against revenue targets, strengthening partnerships across the AFH channel, and developing a team culture where people can perform at their best. Success in this role will rely on your ability to build strong networks, influence across a wide range of stakeholders, and lead inclusively within a diverse team environment. What you'll be doing Leading and coaching a large Field Sales team to deliver AFH channel revenue targets through clear, focused execution Setting clear direction and stretching performance objectives for your team and territories Driving a high-performance culture through coaching, development, and effective talent management Building and maintaining strong relationships across internal teams, customers, and key external stakeholders Managing OPEX and budgets within agreed guidelines, ensuring disciplined investment Turning customer insights into actionable plans that unlock growth and strengthen partnerships Identifying opportunities to improve performance, efficiency, and execution Bringing diverse perspectives together to support better decision-making and outcomes What we're looking for Proven experience leading large, diverse, and remote teams, with the ability to deliver results through others Strong networking and stakeholder management skills, with confidence influencing across customers, partners, and internal functions A collaborative and inclusive leader who thrives when working with diverse teams and perspectives Clear, confident communicator able to engage and align multiple audiences Strong commercial acumen with a focus on delivering sustainable growth A passion for coaching and developing others, creating an environment where people can perform at their best This is a highly visible role offering the opportunity to make a real impact across the AFH channel while working with a broad and diverse stakeholder landscape. If you're energised by leading diverse teams, building strong networks, and driving performance, we'd love to hear from you. Application If this role is of interest to you please upload a recent copy of your CV and a member of the Talent Acquisition team will be in touch. We believe that equal opportunities means inclusion, diversity and fair treatment for all. As we have expanded recently into alcohol ready to drink Jack Daniel's and Coca-Cola we recognise that some people prefer not to participate in alcohol related sales, interactions, or promotions. If that's true for you - please raise this with your talent acquisition contact who will advise you on whether this role includes activities related to our alcohol portfolio. We aim to make our recruitment process as comfortable and accessible as possible and would appreciate it if you would advise us of any particular requirements, adjustments or requests you may have to help us ensure that your experience is enjoyable. We are Coca-Cola Europacific Partners (CCEP) - a dedicated team of 42,000 people, serving customers in 31 countries, who work together to make, move and sell some of the world's most loved drinks. We are a global business and one of the leading consumer goods companies in the world.
May 20, 2026
Full time
Are you looking for new challenges and personal growth within Coca-Cola Europacific Partners? Then we have a great opportunity for you! Do you have a personality with the power to influence and connect? Can you sustain the pace to keep on growing? Will you make an impact with your desire to win? Field Sales, Senior Manager, AFH Location : Home based Contract type : 12 month Fixed term contract Closing date : 29th May This is a high-profile opportunity to join the AFH Senior Team, leading and inspiring a large, geographically dispersed Field Sales team to deliver sustainable growth across a diverse customer base and stakeholder network. Alongside delivering strong commercial performance, this role plays a critical part in shaping team culture, creating an inclusive, high-performing environment that drives engagement, collaboration, and long-term success across the field organisation. You'll play a pivotal role in driving performance across your territories, delivering against revenue targets, strengthening partnerships across the AFH channel, and developing a team culture where people can perform at their best. Success in this role will rely on your ability to build strong networks, influence across a wide range of stakeholders, and lead inclusively within a diverse team environment. What you'll be doing Leading and coaching a large Field Sales team to deliver AFH channel revenue targets through clear, focused execution Setting clear direction and stretching performance objectives for your team and territories Driving a high-performance culture through coaching, development, and effective talent management Building and maintaining strong relationships across internal teams, customers, and key external stakeholders Managing OPEX and budgets within agreed guidelines, ensuring disciplined investment Turning customer insights into actionable plans that unlock growth and strengthen partnerships Identifying opportunities to improve performance, efficiency, and execution Bringing diverse perspectives together to support better decision-making and outcomes What we're looking for Proven experience leading large, diverse, and remote teams, with the ability to deliver results through others Strong networking and stakeholder management skills, with confidence influencing across customers, partners, and internal functions A collaborative and inclusive leader who thrives when working with diverse teams and perspectives Clear, confident communicator able to engage and align multiple audiences Strong commercial acumen with a focus on delivering sustainable growth A passion for coaching and developing others, creating an environment where people can perform at their best This is a highly visible role offering the opportunity to make a real impact across the AFH channel while working with a broad and diverse stakeholder landscape. If you're energised by leading diverse teams, building strong networks, and driving performance, we'd love to hear from you. Application If this role is of interest to you please upload a recent copy of your CV and a member of the Talent Acquisition team will be in touch. We believe that equal opportunities means inclusion, diversity and fair treatment for all. As we have expanded recently into alcohol ready to drink Jack Daniel's and Coca-Cola we recognise that some people prefer not to participate in alcohol related sales, interactions, or promotions. If that's true for you - please raise this with your talent acquisition contact who will advise you on whether this role includes activities related to our alcohol portfolio. We aim to make our recruitment process as comfortable and accessible as possible and would appreciate it if you would advise us of any particular requirements, adjustments or requests you may have to help us ensure that your experience is enjoyable. We are Coca-Cola Europacific Partners (CCEP) - a dedicated team of 42,000 people, serving customers in 31 countries, who work together to make, move and sell some of the world's most loved drinks. We are a global business and one of the leading consumer goods companies in the world.
Showroom Manager Full-time - St James Quarter, Edinburgh IOLLA is a direct to consumer, independent retailer of high quality eyewear; designed in house and enjoyed worldwide through our online and physical spaces. Our mission is to become the most popular prescription eyewear brand wherever we are, and we want you to help get us there! We are delighted to share an amazing opportunity! We are excited to be recruiting for an experienced Retail Manager to join our incredible Edinburgh St James team, in the heart of Edinburgh City Centre. Our Retail Manager will lead our Edinburgh community, bringing both commercial acumen and genuine optical expertise to every aspect of the role. What you'll do Play the leading role within our retail store team, working collaboratively with your team to drive sales, customer experience and operational excellence - drawing on your optical knowledge to elevate the quality of every customer interaction. Demonstrate best practice and role model behaviours that bring our core values and service excellence to every IOLLA customer, every day. Confidently guide customers through lens choices, frame suitability, and prescription requirements, and inspire your team to do the same. Be committed to the continuous growth of your team, creating a culture where learning, development, and progression are part of everyday life. Be confident in identifying commercial opportunities that support the growth of the IOLLA brand, both internally and externally, including leveraging your optical knowledge to identify product gaps, training needs, and service improvements. Drive an exceptional brand experience, ensuring every customer looks and feels great in their new eye wear. Be the local community face of IOLLA, representing the brand and playing a key role in growing our Edinburgh city centre community - including building relationships with like-minded brands who share our passion for quality, design, and outstanding customer experience. Contribute to brand development by providing local market insights, customer trends, and product feedback. Drive and maintain exceptional visual merchandising at all times, ensuring the showroom is always presented to the highest standard. Lead your management team to effectively manage all aspects of day-to-day operations, including stock management and compliance with relevant Health & Safety requirements. Join our team because: You have at least 2 years experience as a retail manager, and thrive when working in a high volume, high footfall, fast paced environment overseeing a large team. Optical retail experience is preferred but not essential. You lead with confidence, building teams that are engaged, empowered, and consistently performing at their highest level. You are commercially minded and sales driven, with a proven track record of hitting and exceeding targets You are self motivated and understand the importance of leading by example You have a passion for style and keeping up to date on key seasonal trends You have a spectacular ability to build great working relationships both internally and externally You can drive performance and results and are organised and strategic in your approach. You thrive working in a team and can work independently, too You take ownership for your own learning and embrace new challenges with a growth mindset. What you'll get: A competitive salary. Excellent training, including all things optics Discretionary reward and bonus each month Enhanced annual leave with service Annual leave purchase scheme Private healthcare Our Retail Trust partnership offers a host of benefits including an Employee Assistance programme and access to high street discounts, amongst many others! Complimentary eyewear A generous friends and family discount To work for a brand who are proud to be a Real Living Wage employer We can't wait to hear your story and look forward to meeting you!
May 20, 2026
Full time
Showroom Manager Full-time - St James Quarter, Edinburgh IOLLA is a direct to consumer, independent retailer of high quality eyewear; designed in house and enjoyed worldwide through our online and physical spaces. Our mission is to become the most popular prescription eyewear brand wherever we are, and we want you to help get us there! We are delighted to share an amazing opportunity! We are excited to be recruiting for an experienced Retail Manager to join our incredible Edinburgh St James team, in the heart of Edinburgh City Centre. Our Retail Manager will lead our Edinburgh community, bringing both commercial acumen and genuine optical expertise to every aspect of the role. What you'll do Play the leading role within our retail store team, working collaboratively with your team to drive sales, customer experience and operational excellence - drawing on your optical knowledge to elevate the quality of every customer interaction. Demonstrate best practice and role model behaviours that bring our core values and service excellence to every IOLLA customer, every day. Confidently guide customers through lens choices, frame suitability, and prescription requirements, and inspire your team to do the same. Be committed to the continuous growth of your team, creating a culture where learning, development, and progression are part of everyday life. Be confident in identifying commercial opportunities that support the growth of the IOLLA brand, both internally and externally, including leveraging your optical knowledge to identify product gaps, training needs, and service improvements. Drive an exceptional brand experience, ensuring every customer looks and feels great in their new eye wear. Be the local community face of IOLLA, representing the brand and playing a key role in growing our Edinburgh city centre community - including building relationships with like-minded brands who share our passion for quality, design, and outstanding customer experience. Contribute to brand development by providing local market insights, customer trends, and product feedback. Drive and maintain exceptional visual merchandising at all times, ensuring the showroom is always presented to the highest standard. Lead your management team to effectively manage all aspects of day-to-day operations, including stock management and compliance with relevant Health & Safety requirements. Join our team because: You have at least 2 years experience as a retail manager, and thrive when working in a high volume, high footfall, fast paced environment overseeing a large team. Optical retail experience is preferred but not essential. You lead with confidence, building teams that are engaged, empowered, and consistently performing at their highest level. You are commercially minded and sales driven, with a proven track record of hitting and exceeding targets You are self motivated and understand the importance of leading by example You have a passion for style and keeping up to date on key seasonal trends You have a spectacular ability to build great working relationships both internally and externally You can drive performance and results and are organised and strategic in your approach. You thrive working in a team and can work independently, too You take ownership for your own learning and embrace new challenges with a growth mindset. What you'll get: A competitive salary. Excellent training, including all things optics Discretionary reward and bonus each month Enhanced annual leave with service Annual leave purchase scheme Private healthcare Our Retail Trust partnership offers a host of benefits including an Employee Assistance programme and access to high street discounts, amongst many others! Complimentary eyewear A generous friends and family discount To work for a brand who are proud to be a Real Living Wage employer We can't wait to hear your story and look forward to meeting you!
Job Title: Customer Complaints Director Location: Leeds Salary: up to 60k + Bonus + Benefits Role Purpose The Customer Complaints Director (B2C) leads the end-to-end complaints strategy across a high-volume consumer environment, ensuring fast, fair, and customer-centric resolution of issues. This role is critical in protecting and enhancing brand reputation , reducing customer churn, and using complaint insight to drive continuous improvement across the entire customer journey. Key Responsibilities Strategic Leadership Define and deliver a B2C complaints strategy that balances customer outcomes, regulatory compliance, and commercial objectives Position complaints as a key source of customer insight to influence business-wide decision-making Act as the voice of the consumer at executive and board level Operational Leadership (High Volume) Lead large-scale complaints operations across multi-channel environments (contact centre, digital, social media, written correspondence) Ensure efficient handling of high complaint volumes while maintaining quality and fairness Drive improvements in speed to resolution, first contact resolution, and consistency of outcomes Customer Experience & Brand Protection Ensure complaint handling reflects the organisation s brand values and customer promise Minimise negative customer experiences that could impact retention, loyalty, and public perception Manage escalations, including social media and executive complaints , with appropriate urgency and care Insight & Continuous Improvement Use complaint data, trends, and root cause analysis to identify systemic issues across the customer journey Partner with Product, Marketing, Digital, and Operations to eliminate recurring pain points Reduce overall complaint volumes through proactive improvements and preventative actions Regulatory & Risk Management Ensure compliance with all relevant consumer regulations and complaint handling standards Maintain robust governance, audit trails, and reporting frameworks Act as escalation lead for high-risk or reputationally sensitive cases Culture & Capability Build a customer-first, resolution-focused culture within complaints and wider customer teams Lead and develop senior managers and large operational teams Embed coaching, quality assurance, and performance frameworks to drive consistency Stakeholder Engagement Work cross-functionally to influence improvements in customer journeys, products, and services Present insights, risks, and recommendations to senior stakeholders and executive leadership Collaborate with Commercial teams to identify opportunities for retention and revenue protection Transformation & Efficiency Drive automation, digital enablement, and self-service solutions where appropriate Improve operational efficiency and reduce cost per complaint Lead transformation initiatives to modernise complaints handling Key Accountabilities Customer satisfaction following complaint resolution Reduction in complaint volumes and repeat complaints Speed and quality of resolution Customer retention and churn reduction Regulatory compliance and audit outcomes Cost to serve and operational efficiency Team engagement and performance Required Experience Senior leadership experience within B2C complaints, customer service, or contact centre operations Proven experience managing high-volume customer environments Strong track record of improving customer experience and reducing complaints Experience in regulated B2C sectors (e.g., Financial Services, Telecoms, Utilities, Retail) preferred Demonstrated success in using customer insight to drive business change Experience leading large teams and influencing at executive level Skills & Competencies Strong customer-first mindset with commercial awareness Ability to balance customer outcomes with business objectives Excellent leadership and people development skills Advanced analytical and problem-solving capability Strong communication and stakeholder influencing skills Resilient and adaptable in a fast-paced, high-demand environment Success Profile A successful Customer Complaints Director (B2C) will: Turn high complaint volumes into actionable insight and business improvement Protect and enhance brand reputation in a consumer-facing environment Deliver fast, fair, and empathetic customer resolutions at scale Reduce churn and improve customer loyalty and lifetime value Build a high-performing, customer-focused complaints function Awaiting Job spec
May 19, 2026
Full time
Job Title: Customer Complaints Director Location: Leeds Salary: up to 60k + Bonus + Benefits Role Purpose The Customer Complaints Director (B2C) leads the end-to-end complaints strategy across a high-volume consumer environment, ensuring fast, fair, and customer-centric resolution of issues. This role is critical in protecting and enhancing brand reputation , reducing customer churn, and using complaint insight to drive continuous improvement across the entire customer journey. Key Responsibilities Strategic Leadership Define and deliver a B2C complaints strategy that balances customer outcomes, regulatory compliance, and commercial objectives Position complaints as a key source of customer insight to influence business-wide decision-making Act as the voice of the consumer at executive and board level Operational Leadership (High Volume) Lead large-scale complaints operations across multi-channel environments (contact centre, digital, social media, written correspondence) Ensure efficient handling of high complaint volumes while maintaining quality and fairness Drive improvements in speed to resolution, first contact resolution, and consistency of outcomes Customer Experience & Brand Protection Ensure complaint handling reflects the organisation s brand values and customer promise Minimise negative customer experiences that could impact retention, loyalty, and public perception Manage escalations, including social media and executive complaints , with appropriate urgency and care Insight & Continuous Improvement Use complaint data, trends, and root cause analysis to identify systemic issues across the customer journey Partner with Product, Marketing, Digital, and Operations to eliminate recurring pain points Reduce overall complaint volumes through proactive improvements and preventative actions Regulatory & Risk Management Ensure compliance with all relevant consumer regulations and complaint handling standards Maintain robust governance, audit trails, and reporting frameworks Act as escalation lead for high-risk or reputationally sensitive cases Culture & Capability Build a customer-first, resolution-focused culture within complaints and wider customer teams Lead and develop senior managers and large operational teams Embed coaching, quality assurance, and performance frameworks to drive consistency Stakeholder Engagement Work cross-functionally to influence improvements in customer journeys, products, and services Present insights, risks, and recommendations to senior stakeholders and executive leadership Collaborate with Commercial teams to identify opportunities for retention and revenue protection Transformation & Efficiency Drive automation, digital enablement, and self-service solutions where appropriate Improve operational efficiency and reduce cost per complaint Lead transformation initiatives to modernise complaints handling Key Accountabilities Customer satisfaction following complaint resolution Reduction in complaint volumes and repeat complaints Speed and quality of resolution Customer retention and churn reduction Regulatory compliance and audit outcomes Cost to serve and operational efficiency Team engagement and performance Required Experience Senior leadership experience within B2C complaints, customer service, or contact centre operations Proven experience managing high-volume customer environments Strong track record of improving customer experience and reducing complaints Experience in regulated B2C sectors (e.g., Financial Services, Telecoms, Utilities, Retail) preferred Demonstrated success in using customer insight to drive business change Experience leading large teams and influencing at executive level Skills & Competencies Strong customer-first mindset with commercial awareness Ability to balance customer outcomes with business objectives Excellent leadership and people development skills Advanced analytical and problem-solving capability Strong communication and stakeholder influencing skills Resilient and adaptable in a fast-paced, high-demand environment Success Profile A successful Customer Complaints Director (B2C) will: Turn high complaint volumes into actionable insight and business improvement Protect and enhance brand reputation in a consumer-facing environment Deliver fast, fair, and empathetic customer resolutions at scale Reduce churn and improve customer loyalty and lifetime value Build a high-performing, customer-focused complaints function Awaiting Job spec
JOB TITLE: Paid Media Manager SALARY: £35,000-£45,000 + benefits LOCATION: Reading Drive growth, scale performance, and take ownership of paid media strategy for a globally recognised technology brand. We re looking for a commercially driven Paid Media Manager to lead high-performing Google Ads campaigns, optimise customer acquisition, and drive D2C revenue growth across the UK market. The Role-Paid Media Manager In this role you will own and optimise paid media campaigns across Google Ads, Bing Ads and emerging AI advertising platforms. Scaling campaigns across Search, Shopping, Performance Max, Demand Gen and remarketing. In addition, you ll have the following responsibilities: - Working closely with external agencies to improve campaign performance and deliver growth targets. Testing audiences, creatives, bidding strategies and landing pages to maximise ROAS and conversion performance. Managing paid media budgets and identify new growth opportunities. Collaborating with SEO, Content and Paid Social teams to support a joined-up acquisition strategy. Analysing campaign performance and provide clear, actionable insights. Monitoring key KPIs including ROAS, CPA, conversion rate and revenue growth. What You ll Need to Succeed- Paid Media Manager We are looking for an experience Paid Media Manager who has ideally worked within a D2C led product environment, whether that be Consumer Electronics, Accessories, IT hardware or an FMCG brand. In addition, you ll need the following skills and experience: - 3+ years experience managing Google Ads campaigns, either agency-side or in-house. Strong experience across Search, Shopping, Performance Max and Demand Gen campaigns Experience managing external agencies and delivering against commercial targets Good understanding of Paid Social and SEO within a wider acquisition strategy. Strong analytical and problem-solving skills with a commercial mindset. Excellent communication and stakeholder management skills. Comfortable working in a fast-paced, performance-driven environment Interest in AI advertising, automation and emerging digital marketing trends is advantageous. We are a Disability Confident Employer (Level 1) and are committed to providing reasonable adjustments to ensure an inclusive recruitment process. If you require any accommodations, please contact Zoe Chatley at (url removed).
May 19, 2026
Full time
JOB TITLE: Paid Media Manager SALARY: £35,000-£45,000 + benefits LOCATION: Reading Drive growth, scale performance, and take ownership of paid media strategy for a globally recognised technology brand. We re looking for a commercially driven Paid Media Manager to lead high-performing Google Ads campaigns, optimise customer acquisition, and drive D2C revenue growth across the UK market. The Role-Paid Media Manager In this role you will own and optimise paid media campaigns across Google Ads, Bing Ads and emerging AI advertising platforms. Scaling campaigns across Search, Shopping, Performance Max, Demand Gen and remarketing. In addition, you ll have the following responsibilities: - Working closely with external agencies to improve campaign performance and deliver growth targets. Testing audiences, creatives, bidding strategies and landing pages to maximise ROAS and conversion performance. Managing paid media budgets and identify new growth opportunities. Collaborating with SEO, Content and Paid Social teams to support a joined-up acquisition strategy. Analysing campaign performance and provide clear, actionable insights. Monitoring key KPIs including ROAS, CPA, conversion rate and revenue growth. What You ll Need to Succeed- Paid Media Manager We are looking for an experience Paid Media Manager who has ideally worked within a D2C led product environment, whether that be Consumer Electronics, Accessories, IT hardware or an FMCG brand. In addition, you ll need the following skills and experience: - 3+ years experience managing Google Ads campaigns, either agency-side or in-house. Strong experience across Search, Shopping, Performance Max and Demand Gen campaigns Experience managing external agencies and delivering against commercial targets Good understanding of Paid Social and SEO within a wider acquisition strategy. Strong analytical and problem-solving skills with a commercial mindset. Excellent communication and stakeholder management skills. Comfortable working in a fast-paced, performance-driven environment Interest in AI advertising, automation and emerging digital marketing trends is advantageous. We are a Disability Confident Employer (Level 1) and are committed to providing reasonable adjustments to ensure an inclusive recruitment process. If you require any accommodations, please contact Zoe Chatley at (url removed).
Zachary Daniels Recruitment
Kingston Upon Thames, London
Senior Credit Control Specialist Consumer SW London Permanent Hybrid Up to 52,000 depending on experience + Bonus + Benefits We are partnering with a highly recognised consumer business looking to appoint a highly experienced Senior Credit Controller into a key role within the finance team. This is far more than a traditional credit control position. The business is seeking a commercially minded professional who can take ownership of the ledger, strengthen controls, enhance reporting, and proactively manage customer risk to support cash flow and business performance. Working closely with senior leadership and cross-functional teams, this role will suit someone who enjoys autonomy, problem solving and being truly accountable for their area. If you are naturally proactive, commercially aware and enjoy getting ahead of issues before they arise - this could be an exciting opportunity to make a genuine impact. What you'll be doing: Full ownership of the accounts receivable / sales ledger function Proactively managing and reducing aged debt, ensuring strong cash collection performance Building strong relationships with customers and key stakeholders to resolve queries and maintain healthy payment terms Producing regular reporting, analysis and insight on debtor performance, aged debt and cash flow trends Monitoring customer credit limits, payment behaviours and financial risk indicators Undertaking credit reviews and using external reporting tools to identify potential business risks and recommend actions Working closely with senior finance leadership to improve controls, processes and visibility across receivables Supporting month-end, quarter-end and year-end activities relating to debtors and cash collection Partnering with internal teams including Commercial, Operations and Senior Leadership to ensure a joined-up approach Driving continuous improvement across reporting, controls and credit processes Supporting with ad hoc finance projects and business priorities as required What we're looking for: Proven experience within Credit Control, Accounts Receivable or Credit Risk Experience owning a ledger and managing complex or high-value accounts Strong commercial awareness with the confidence to challenge and escalate where needed Comfortable producing reports, analysis and insights to support decision making Strong relationship builder - able to manage conversations professionally at all levels internally and externally Proactive, detail orientated and naturally ahead of the game Confident working in a fast-paced, evolving environment Strong Excel and systems experience Retail, consumer, wholesale or FMCG exposure would be highly advantageous Why join? This is a fantastic opportunity to step into a highly visible role where you can genuinely make an impact, influence processes and work closely with senior stakeholders in a collaborative and fast-paced environment. You will be joining a business at an exciting time, where ideas, accountability and proactive thinking are genuinely valued. BBBH36227
May 19, 2026
Full time
Senior Credit Control Specialist Consumer SW London Permanent Hybrid Up to 52,000 depending on experience + Bonus + Benefits We are partnering with a highly recognised consumer business looking to appoint a highly experienced Senior Credit Controller into a key role within the finance team. This is far more than a traditional credit control position. The business is seeking a commercially minded professional who can take ownership of the ledger, strengthen controls, enhance reporting, and proactively manage customer risk to support cash flow and business performance. Working closely with senior leadership and cross-functional teams, this role will suit someone who enjoys autonomy, problem solving and being truly accountable for their area. If you are naturally proactive, commercially aware and enjoy getting ahead of issues before they arise - this could be an exciting opportunity to make a genuine impact. What you'll be doing: Full ownership of the accounts receivable / sales ledger function Proactively managing and reducing aged debt, ensuring strong cash collection performance Building strong relationships with customers and key stakeholders to resolve queries and maintain healthy payment terms Producing regular reporting, analysis and insight on debtor performance, aged debt and cash flow trends Monitoring customer credit limits, payment behaviours and financial risk indicators Undertaking credit reviews and using external reporting tools to identify potential business risks and recommend actions Working closely with senior finance leadership to improve controls, processes and visibility across receivables Supporting month-end, quarter-end and year-end activities relating to debtors and cash collection Partnering with internal teams including Commercial, Operations and Senior Leadership to ensure a joined-up approach Driving continuous improvement across reporting, controls and credit processes Supporting with ad hoc finance projects and business priorities as required What we're looking for: Proven experience within Credit Control, Accounts Receivable or Credit Risk Experience owning a ledger and managing complex or high-value accounts Strong commercial awareness with the confidence to challenge and escalate where needed Comfortable producing reports, analysis and insights to support decision making Strong relationship builder - able to manage conversations professionally at all levels internally and externally Proactive, detail orientated and naturally ahead of the game Confident working in a fast-paced, evolving environment Strong Excel and systems experience Retail, consumer, wholesale or FMCG exposure would be highly advantageous Why join? This is a fantastic opportunity to step into a highly visible role where you can genuinely make an impact, influence processes and work closely with senior stakeholders in a collaborative and fast-paced environment. You will be joining a business at an exciting time, where ideas, accountability and proactive thinking are genuinely valued. BBBH36227
TransUnion's Job Applicant Privacy Notice What We'll Bring: We Are TransUnion: TransUnion is a major credit reference agency, and we offer specialist services in fraud, identity and risk management, automated decisioning and demographics. We support organisations across a variety of sectors including finance, retail, telecommunications, utilities, gaming, government and insurance. What You'll Bring: We're looking for a Analytical Consultant to join our growing team. Day to Day You'll Be: You will participate in projects with data scientists & solutions consultants on analytic client engagements involving descriptive, predictive, and prescriptive analysis through the consumer lending portfolio lifecycle, leveraging a variety of techniques (e.g., segmentation, logistic regression, etc). You will deliver analytic insights and recommendations in succinct and compelling presentations for internal and external customers. You will design and write programs for data extraction, segmentation and statistical analysis on large population datasets using languages such as R, Python, and Spark. You will foster a high-performance culture and cultivate an environment that promotes excellence and reflects the TransUnion brand. Essential Skills & Experience: Bachelor's degree in mathematics, statistics, applied mathematics, financial mathematics, engineering, operations research, or another highly quantitative or scientific field, a consistent track record of academic excellence. Professional experience performing analytic work in industries served by TransUnion, such as financial services, insurance, and telecommunication. Experience and demonstrated success in client-facing roles. Strong analytical, critical thinking, and creative problem-solving skills. Advanced programming skills; proficiency with a statistical language such as R or Python; high level of familiarity with Microsoft Office tools. Versatile interpersonal and communication style with the ability to effectively communicate at multiple levels within and outside the organization; ability to work in a collaborative, fast-paced environment. Impact You'll Make: What's In It For you? At TransUnion you will be joining a friendly, forward thinking global business. As well as an excellent salary and bonus scheme or commission scheme (if joining our sales teams) our benefits package comes with: 26 days' annual leave + bank holidays (increasing with service) Global paid wellness days off + a bonus day off to celebrate your birthday A generous contributory pension scheme + access to the TransUnion Employee Stock Purchase Plan Private health care + a variety of physical, mental and financial fitness wellbeing programmes such as access to mindfulness tools Access to our diversity forums and communities so you can get involved in causes close to your heart TransUnion - a place to grow: If there's something on the list of essential / desirable skills that you can't quite tick off, don't let that put you off applying. We are open to exploring training and development opportunities for the right candidate to ensure you are successful. We know imposter syndrome is real, lets confront it so we can continue to grow and thrive together Flexibility at TU: We recognise that our people need the freedom to balance their day-to-day lives with their work. This is why we've set out to create inclusive and flexible policies and practices for you to accommodate all your responsibilities and needs: children, family and beyond. If the role is advertised as full time, don't let this stop you from applying. Let us know if you're looking for a part time or flexible working arrangement and we can discuss this with you. Additional support: At TransUnion, we're committed to fostering an inclusive and diverse workplace where all individual's talents and perspectives are valued. When you apply for a position with us, you're not just joining a team, you're becoming part of a community that celebrates differences and embraces equality. We understand that everyone has different needs, which is why we offer a range of reasonable adjustments to our recruitment process. Please let us know if you require any reasonable adjustments to help you through the application process or to attend an interview with us by contacting (url removed) Interview & Hiring Process: Most of our recruitment processes are virtual, so you'll get to know our hiring managers and teams over the phone and through video. If we need you to attend a physical in person interview your recruiter will inform you of this. We do not accept any unsolicited CV's from recruitment agencies. If you are a recruitment agency on our PSL our talent team will contact you directly should we require any assistance. Find out more about Life At TU UK: (url removed) is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week. TransUnion Job Title Consultant, Analytics Consulting
May 19, 2026
Full time
TransUnion's Job Applicant Privacy Notice What We'll Bring: We Are TransUnion: TransUnion is a major credit reference agency, and we offer specialist services in fraud, identity and risk management, automated decisioning and demographics. We support organisations across a variety of sectors including finance, retail, telecommunications, utilities, gaming, government and insurance. What You'll Bring: We're looking for a Analytical Consultant to join our growing team. Day to Day You'll Be: You will participate in projects with data scientists & solutions consultants on analytic client engagements involving descriptive, predictive, and prescriptive analysis through the consumer lending portfolio lifecycle, leveraging a variety of techniques (e.g., segmentation, logistic regression, etc). You will deliver analytic insights and recommendations in succinct and compelling presentations for internal and external customers. You will design and write programs for data extraction, segmentation and statistical analysis on large population datasets using languages such as R, Python, and Spark. You will foster a high-performance culture and cultivate an environment that promotes excellence and reflects the TransUnion brand. Essential Skills & Experience: Bachelor's degree in mathematics, statistics, applied mathematics, financial mathematics, engineering, operations research, or another highly quantitative or scientific field, a consistent track record of academic excellence. Professional experience performing analytic work in industries served by TransUnion, such as financial services, insurance, and telecommunication. Experience and demonstrated success in client-facing roles. Strong analytical, critical thinking, and creative problem-solving skills. Advanced programming skills; proficiency with a statistical language such as R or Python; high level of familiarity with Microsoft Office tools. Versatile interpersonal and communication style with the ability to effectively communicate at multiple levels within and outside the organization; ability to work in a collaborative, fast-paced environment. Impact You'll Make: What's In It For you? At TransUnion you will be joining a friendly, forward thinking global business. As well as an excellent salary and bonus scheme or commission scheme (if joining our sales teams) our benefits package comes with: 26 days' annual leave + bank holidays (increasing with service) Global paid wellness days off + a bonus day off to celebrate your birthday A generous contributory pension scheme + access to the TransUnion Employee Stock Purchase Plan Private health care + a variety of physical, mental and financial fitness wellbeing programmes such as access to mindfulness tools Access to our diversity forums and communities so you can get involved in causes close to your heart TransUnion - a place to grow: If there's something on the list of essential / desirable skills that you can't quite tick off, don't let that put you off applying. We are open to exploring training and development opportunities for the right candidate to ensure you are successful. We know imposter syndrome is real, lets confront it so we can continue to grow and thrive together Flexibility at TU: We recognise that our people need the freedom to balance their day-to-day lives with their work. This is why we've set out to create inclusive and flexible policies and practices for you to accommodate all your responsibilities and needs: children, family and beyond. If the role is advertised as full time, don't let this stop you from applying. Let us know if you're looking for a part time or flexible working arrangement and we can discuss this with you. Additional support: At TransUnion, we're committed to fostering an inclusive and diverse workplace where all individual's talents and perspectives are valued. When you apply for a position with us, you're not just joining a team, you're becoming part of a community that celebrates differences and embraces equality. We understand that everyone has different needs, which is why we offer a range of reasonable adjustments to our recruitment process. Please let us know if you require any reasonable adjustments to help you through the application process or to attend an interview with us by contacting (url removed) Interview & Hiring Process: Most of our recruitment processes are virtual, so you'll get to know our hiring managers and teams over the phone and through video. If we need you to attend a physical in person interview your recruiter will inform you of this. We do not accept any unsolicited CV's from recruitment agencies. If you are a recruitment agency on our PSL our talent team will contact you directly should we require any assistance. Find out more about Life At TU UK: (url removed) is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week. TransUnion Job Title Consultant, Analytics Consulting
Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. Join Our Team as a Technical Programme Manager - People Services! Are you ready to take your product management career to the next level? Join our client as a Senior Product Manager in the exciting realm of Supply Chain Technology! This is your chance to make a significant impact in a dynamic retail environment. Role: Senior Product Manager Duration: 12 Months Location: Welwyn Garden City (Hybrid 3 days a week in office) Rate: £600 pd Umbrella About the Role: As a Senior Product Manager, you will play a pivotal role in identifying and defining the requirements for our global supply chain programme during its discovery phase. You'll be working closely with a diverse range of stakeholders, driving product strategy, and delivering innovative solutions that enhance supply chain management for operational colleagues. Key Responsibilities: Own a complex API or engineering platform component, managing multiple internal and external stakeholders. Formulate the vision, strategy, and roadmap for your product area, aligning with strategic priorities. Identify key measures of success (OKRs) and monitor product performance and adoption. Utilize your expertise in omni-channel retail and supply chain management to assess new opportunities. Coordinate significant product efforts across multiple teams, ensuring smooth collaboration. Create and maintain a prioritized product backlog, writing user stories and grooming the backlog effectively. Lead sprint and release planning sessions to maximize business value with minimal effort. Drive improvements in performance and service levels to ensure quality, reliability, and security. Collaborate on minimum viable products (MVPs), validating concepts with stakeholders. Break down complex tasks into manageable epics and stories for quicker delivery. Proactively identify and remove team impediments, flagging risks or delays to management. Champion the performance and adoption of products, aiming to expand the customer base. What We're Looking For: The ideal candidate is passionate about retail supply chain planning, data-savvy, and able to analyze large datasets to derive actionable insights. You will have: Proven experience articulating complex product strategies that create consumer and business value. Understanding of agile methodologies and a strong appreciation for technology. Expertise in defining user stories, backlog grooming, and sprint planning. Excellent communication skills to convey complex concepts to diverse audiences. Experience managing external agency work to maintain high standards. The ability to influence without authority and navigate unstructured problems. Familiarity with product management best practices and strong technical acumen. Prior experience as a product manager in retail, especially in Supply Chain Planning and Execution. Personal Attributes: A self-starter with flexibility and creativity. Strong relationship-building skills with peers and senior leadership. Tenacious, with a can-do attitude and a willingness to challenge the status quo. Exceptional written, verbal communication, and presentation skills. If you're ready to dive into a challenging and rewarding role in a vibrant environment, we want to hear from you! Join us in reshaping the supply chain landscape and making a difference for our customers. Apply now and be part of a team that puts customers first! Candidates will ideally show evidence of the above in their CV in order to be considered. Please be advised if you haven't heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you accordingly. Pontoon is an employment consultancy and operates as an equal opportunities' employer. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.
May 19, 2026
Contractor
Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. Join Our Team as a Technical Programme Manager - People Services! Are you ready to take your product management career to the next level? Join our client as a Senior Product Manager in the exciting realm of Supply Chain Technology! This is your chance to make a significant impact in a dynamic retail environment. Role: Senior Product Manager Duration: 12 Months Location: Welwyn Garden City (Hybrid 3 days a week in office) Rate: £600 pd Umbrella About the Role: As a Senior Product Manager, you will play a pivotal role in identifying and defining the requirements for our global supply chain programme during its discovery phase. You'll be working closely with a diverse range of stakeholders, driving product strategy, and delivering innovative solutions that enhance supply chain management for operational colleagues. Key Responsibilities: Own a complex API or engineering platform component, managing multiple internal and external stakeholders. Formulate the vision, strategy, and roadmap for your product area, aligning with strategic priorities. Identify key measures of success (OKRs) and monitor product performance and adoption. Utilize your expertise in omni-channel retail and supply chain management to assess new opportunities. Coordinate significant product efforts across multiple teams, ensuring smooth collaboration. Create and maintain a prioritized product backlog, writing user stories and grooming the backlog effectively. Lead sprint and release planning sessions to maximize business value with minimal effort. Drive improvements in performance and service levels to ensure quality, reliability, and security. Collaborate on minimum viable products (MVPs), validating concepts with stakeholders. Break down complex tasks into manageable epics and stories for quicker delivery. Proactively identify and remove team impediments, flagging risks or delays to management. Champion the performance and adoption of products, aiming to expand the customer base. What We're Looking For: The ideal candidate is passionate about retail supply chain planning, data-savvy, and able to analyze large datasets to derive actionable insights. You will have: Proven experience articulating complex product strategies that create consumer and business value. Understanding of agile methodologies and a strong appreciation for technology. Expertise in defining user stories, backlog grooming, and sprint planning. Excellent communication skills to convey complex concepts to diverse audiences. Experience managing external agency work to maintain high standards. The ability to influence without authority and navigate unstructured problems. Familiarity with product management best practices and strong technical acumen. Prior experience as a product manager in retail, especially in Supply Chain Planning and Execution. Personal Attributes: A self-starter with flexibility and creativity. Strong relationship-building skills with peers and senior leadership. Tenacious, with a can-do attitude and a willingness to challenge the status quo. Exceptional written, verbal communication, and presentation skills. If you're ready to dive into a challenging and rewarding role in a vibrant environment, we want to hear from you! Join us in reshaping the supply chain landscape and making a difference for our customers. Apply now and be part of a team that puts customers first! Candidates will ideally show evidence of the above in their CV in order to be considered. Please be advised if you haven't heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you accordingly. Pontoon is an employment consultancy and operates as an equal opportunities' employer. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.
National Account Executive Grocery Retail Accounts Home Based Role (travel to Midlands head office - minimum once per week and customer travel as required) A rare opportunity to join this wonderful food business that is passionate about working with customers to develop irresistible products that customers love and that enhance its profitability. Working with true foodies, this is a fabulous chance for you to take your grounding in grocery retail accounts and develop a long-term future in this role, with every opportunity to work towards a Business Unit Manager position. This varied and interesting role will give you exposure to branded and private label categories in a collaborative and supportive environment. The Role Reporting into the Senior Manager, you will support the management and growth of strategic retail accounts while helping to drive profitable sales growth across branded and own-label ranges. Key responsibilities include: -Supporting the delivery of sales plans across key grocery retail accounts -Managing and developing relationships within independent retailer and wholesale channels -Assisting with Joint Business Plans (JBPs) and customer growth strategies -Coordinating promotional activity, pricing files, forecasting, and product launches -Analysing sales performance, identifying risks and opportunities, and reporting insights to the wider commercial team -Working cross-functionally with marketing, supply chain, finance, technical, and product development teams -Supporting customer meetings, presentations, and commercial reviews About You We're looking for an ambitious and organised FMCG professional, with a passion for food coupled with strong analytical and relationship-building skills. You will ideally have: -Experience within FMCG sales, account support, category, or commercial roles -Exposure to the UK grocery retail sector (Tesco and/or Waitrose experience advantageous) -Strong Excel and reporting skills with the ability to interpret commercial data -Excellent communication and stakeholder management abilities -A proactive approach and the ability to thrive in a fast-paced environment -Strong organisational skills with excellent attention to detail -A genuine passion for food and consumer trends What's on Offer -Salary guide: 40,000 - 45,000 (depending on experience) -Car allowance / car. -25 days holiday + bank holidays -Uncapped bonus -Pension scheme -Private Medical Healthcare -Home-based contract with travel to site at least once a week, and to customers as / when necessary. -Some international travel. -Excellent opportunities for career development As you know over here at Zest we like to do things properly and always want to keep you, the candidate in the loop. Applying to this 'one of a kind' role you give Zest permission to hold your information. If you want to know more about how Zest look after your personal information please visit our privacy policy on the website (url removed)
May 19, 2026
Full time
National Account Executive Grocery Retail Accounts Home Based Role (travel to Midlands head office - minimum once per week and customer travel as required) A rare opportunity to join this wonderful food business that is passionate about working with customers to develop irresistible products that customers love and that enhance its profitability. Working with true foodies, this is a fabulous chance for you to take your grounding in grocery retail accounts and develop a long-term future in this role, with every opportunity to work towards a Business Unit Manager position. This varied and interesting role will give you exposure to branded and private label categories in a collaborative and supportive environment. The Role Reporting into the Senior Manager, you will support the management and growth of strategic retail accounts while helping to drive profitable sales growth across branded and own-label ranges. Key responsibilities include: -Supporting the delivery of sales plans across key grocery retail accounts -Managing and developing relationships within independent retailer and wholesale channels -Assisting with Joint Business Plans (JBPs) and customer growth strategies -Coordinating promotional activity, pricing files, forecasting, and product launches -Analysing sales performance, identifying risks and opportunities, and reporting insights to the wider commercial team -Working cross-functionally with marketing, supply chain, finance, technical, and product development teams -Supporting customer meetings, presentations, and commercial reviews About You We're looking for an ambitious and organised FMCG professional, with a passion for food coupled with strong analytical and relationship-building skills. You will ideally have: -Experience within FMCG sales, account support, category, or commercial roles -Exposure to the UK grocery retail sector (Tesco and/or Waitrose experience advantageous) -Strong Excel and reporting skills with the ability to interpret commercial data -Excellent communication and stakeholder management abilities -A proactive approach and the ability to thrive in a fast-paced environment -Strong organisational skills with excellent attention to detail -A genuine passion for food and consumer trends What's on Offer -Salary guide: 40,000 - 45,000 (depending on experience) -Car allowance / car. -25 days holiday + bank holidays -Uncapped bonus -Pension scheme -Private Medical Healthcare -Home-based contract with travel to site at least once a week, and to customers as / when necessary. -Some international travel. -Excellent opportunities for career development As you know over here at Zest we like to do things properly and always want to keep you, the candidate in the loop. Applying to this 'one of a kind' role you give Zest permission to hold your information. If you want to know more about how Zest look after your personal information please visit our privacy policy on the website (url removed)
PR & Media Relations Manager Remote one day a month on site (Newcastle-under-Lyme office) A well-established British consumer brand with a strong heritage and growing international presence is looking for a commercially minded PR & Media Relations Manager to take ownership of a newly created role focused on building brand awareness, credibility and authority through proactive, story-led PR. This is not a traditional press office role. It is about finding the story, creating the angle and driving meaningful earned media that supports brand growth and ecommerce performance. You will play a key role in positioning the brand as a trusted voice across areas such as sustainability, consumer health and home lifestyle. The Role Develop and deliver a proactive PR and media strategy aligned to commercial and ecommerce goals Build strong relationships with national, consumer and trade media Identify and create compelling news angles using data, trends and insights Pitch stories, products and expert commentary to secure high-quality earned coverage Lead the day-to-day press office function and manage media enquiries Support product launches, campaigns and key brand moments Create press materials including releases, pitches and thought leadership content Translate technical product information into clear, engaging consumer stories Work closely with content, ecommerce and SEO teams to maximise impact Track and report on PR performance including coverage, backlinks and traffic About You Proven experience in PR, media relations or press office roles Strong experience working with consumer brands, ecommerce or lifestyle sectors Confident pitching to national media and building journalist relationships Excellent writing and storytelling skills Experience delivering data-led PR campaigns and generating newsworthy content Commercially aware with an understanding of how PR drives brand growth and SEO Proactive, creative and comfortable working in a hands-on, fast-paced environment At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer.By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data.
May 19, 2026
Full time
PR & Media Relations Manager Remote one day a month on site (Newcastle-under-Lyme office) A well-established British consumer brand with a strong heritage and growing international presence is looking for a commercially minded PR & Media Relations Manager to take ownership of a newly created role focused on building brand awareness, credibility and authority through proactive, story-led PR. This is not a traditional press office role. It is about finding the story, creating the angle and driving meaningful earned media that supports brand growth and ecommerce performance. You will play a key role in positioning the brand as a trusted voice across areas such as sustainability, consumer health and home lifestyle. The Role Develop and deliver a proactive PR and media strategy aligned to commercial and ecommerce goals Build strong relationships with national, consumer and trade media Identify and create compelling news angles using data, trends and insights Pitch stories, products and expert commentary to secure high-quality earned coverage Lead the day-to-day press office function and manage media enquiries Support product launches, campaigns and key brand moments Create press materials including releases, pitches and thought leadership content Translate technical product information into clear, engaging consumer stories Work closely with content, ecommerce and SEO teams to maximise impact Track and report on PR performance including coverage, backlinks and traffic About You Proven experience in PR, media relations or press office roles Strong experience working with consumer brands, ecommerce or lifestyle sectors Confident pitching to national media and building journalist relationships Excellent writing and storytelling skills Experience delivering data-led PR campaigns and generating newsworthy content Commercially aware with an understanding of how PR drives brand growth and SEO Proactive, creative and comfortable working in a hands-on, fast-paced environment At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer.By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data.
Join Superdrug Head Office- Make a Real Difference Every Day! Location: Hours: 37.5 9.00am - 5.30pm - Hybrid working available depending on role responsibilities with 2 days working from home and 3 days in our stylish, modern and collaborative office close to East Croydon Station. Salary: Competitive Why Superdrug? Passionate about Beauty and Health? Want to be part of an innovative, trend setting retailer? Our vibrant Head Office, based by East Croydon station is a fantastic environment filled with hundreds of brilliant personalities.Were a team that puts our customers and our teams at the heart of everything we do. At Superdrug, we aim to be the best in accessible health & beauty, loved by our customers for value, choice, friendly advice, service and fun.Our success comes from our people they make the difference. Were all about personality, we have fun, and we work hard to deliver That Superdrug feeling. Here's the exciting bit A day includes: Job Purpose: To work with the IT team and the wider business to identify, develop and implement improvements to technical systems and business processes. This will mean building a strong understanding of the business and forging productive working relationships with key stakeholders. You will then need to analyse the information you have gathered and use this to propose solutions, supporting your propositions with functional and systems design specifications. In addition, you will be involved throughout the development, delivery and testing phases, so will be able to influence the outcome of projects. Key Accountabilities: Understanding and documenting business processes and workflows and their relationships to current and future software solutions.Identifying, documenting and validating integration and data requirements across systems to ensure end-to-end solution coherencePartnering with business users to fully surface their requirements; conducting interviews with key project stakeholders, documenting and presenting the resultsAssisting business users, project managers and IT leadership in optimising the scope, benefits and risks of proposed projects; help manage expectations of users and managementAnalysing the impact of change requestsSupporting traceability from requirements through to QA; assisting in the definition of test plans and testing strategies and in the creation of test casesAssisting in the definition of roll out, training and user support plansCreating and/or reviewing manuals, procedures, and related user documentation; ensuring documentation is targeted to the appropriate audience.Presenting concepts in a concise and focused manner, including narrative, process diagrams, role and accountability diagrams and business-focused story boardsGenerates detailed customer focused initiatives, in line with the IT Department strategy and supports with execution.Listens to the customer and implements new ideas and ways of working which aredesigned to improve service considering both Online and Offline.Ensures the team priorities actions which delight the customer/team member Special Requirements: Customer Focus: Be the voice of customers and orchestrate the organisation to live the brand purpose and inspire a customer-first culture to build customer love in every touchpoint of our online and offline platform.Related Business Analyst work experience involved in large scale business transformation projects, and use of structured Business Analysis methodologies for multi-million pound projects.Experience working and implementing projects in a Retail based environmentUnderstanding of Retail / Warehouse Management Systems and ProcessesFlexibility to travelEstablishes strong relationships at all levels.Can manage tough/complex messages with all stakeholders.Role model collaboration to the team to exceed goals.Positive attitude towards feedback, uses this to generate initiatives to meet/exceedexpectations, and shares feedback in a meaningful way.Effectively manages their team by playing to strengths and proactively addressing itsopportunities. Ensuring everyone wellbeing & diversity is considered and celebrated.Feels empowered to challenge across different career bands and roles. Supporting other team members in shaping their work to do so. Key Responsibilities: Proactively keeps up to date with market and consumer trends in their specialism and feeds this into department strategy.Uses data and insights to challenges the status quo to keep us ahead of the competition.Uses data to inform and generate new ideas and make decisions to improve on future plans. Technical Responsibilities: Helping your team understand when to use AI, when to rely on human judgment, and how to combine both.Rethinking how work gets done - Actively shifting work from repetitive tasks to higher-value activities as AI takes on routine work .Role modelling behaviours to encourage confidence with AI. Actively developing your ability to use AI effectively and think critically about outputs.Strengthen Human Touch - Keeping the human element strong: Balancing AI efficiency with human coaching, empathy, and team cohesion. Position in Organisation: Reports to Business Systems Analysis Manager & RPA Product Manager Customer Contacts: Internal: Business project managersProject Sponsors and StakeholdersProject teamOther ASW colleagues worldwideExternal: Application suppliersSoftware suppliers Person Specification: ExperienceEssential: Proven Business Analyst experience involved in large scale business transformation projects in a retail environment QualificationsEssential: 'A level or equivalentDesirable: Degree level Skills & Knowledge: Skills Related Business Analyst work experience involved in large scale business transformation projects, and use of structured Business Analysis methodologies for multi-million pound projectsStrong business focused Business Analyst with specific expertise and experience in Business Analysis and Requirements Development and ReportingExperience of translating strategy and concepts into practical, compelling and meaningful documentationExpertise in business process mapping and analysis working with people, process and technol
May 18, 2026
Full time
Join Superdrug Head Office- Make a Real Difference Every Day! Location: Hours: 37.5 9.00am - 5.30pm - Hybrid working available depending on role responsibilities with 2 days working from home and 3 days in our stylish, modern and collaborative office close to East Croydon Station. Salary: Competitive Why Superdrug? Passionate about Beauty and Health? Want to be part of an innovative, trend setting retailer? Our vibrant Head Office, based by East Croydon station is a fantastic environment filled with hundreds of brilliant personalities.Were a team that puts our customers and our teams at the heart of everything we do. At Superdrug, we aim to be the best in accessible health & beauty, loved by our customers for value, choice, friendly advice, service and fun.Our success comes from our people they make the difference. Were all about personality, we have fun, and we work hard to deliver That Superdrug feeling. Here's the exciting bit A day includes: Job Purpose: To work with the IT team and the wider business to identify, develop and implement improvements to technical systems and business processes. This will mean building a strong understanding of the business and forging productive working relationships with key stakeholders. You will then need to analyse the information you have gathered and use this to propose solutions, supporting your propositions with functional and systems design specifications. In addition, you will be involved throughout the development, delivery and testing phases, so will be able to influence the outcome of projects. Key Accountabilities: Understanding and documenting business processes and workflows and their relationships to current and future software solutions.Identifying, documenting and validating integration and data requirements across systems to ensure end-to-end solution coherencePartnering with business users to fully surface their requirements; conducting interviews with key project stakeholders, documenting and presenting the resultsAssisting business users, project managers and IT leadership in optimising the scope, benefits and risks of proposed projects; help manage expectations of users and managementAnalysing the impact of change requestsSupporting traceability from requirements through to QA; assisting in the definition of test plans and testing strategies and in the creation of test casesAssisting in the definition of roll out, training and user support plansCreating and/or reviewing manuals, procedures, and related user documentation; ensuring documentation is targeted to the appropriate audience.Presenting concepts in a concise and focused manner, including narrative, process diagrams, role and accountability diagrams and business-focused story boardsGenerates detailed customer focused initiatives, in line with the IT Department strategy and supports with execution.Listens to the customer and implements new ideas and ways of working which aredesigned to improve service considering both Online and Offline.Ensures the team priorities actions which delight the customer/team member Special Requirements: Customer Focus: Be the voice of customers and orchestrate the organisation to live the brand purpose and inspire a customer-first culture to build customer love in every touchpoint of our online and offline platform.Related Business Analyst work experience involved in large scale business transformation projects, and use of structured Business Analysis methodologies for multi-million pound projects.Experience working and implementing projects in a Retail based environmentUnderstanding of Retail / Warehouse Management Systems and ProcessesFlexibility to travelEstablishes strong relationships at all levels.Can manage tough/complex messages with all stakeholders.Role model collaboration to the team to exceed goals.Positive attitude towards feedback, uses this to generate initiatives to meet/exceedexpectations, and shares feedback in a meaningful way.Effectively manages their team by playing to strengths and proactively addressing itsopportunities. Ensuring everyone wellbeing & diversity is considered and celebrated.Feels empowered to challenge across different career bands and roles. Supporting other team members in shaping their work to do so. Key Responsibilities: Proactively keeps up to date with market and consumer trends in their specialism and feeds this into department strategy.Uses data and insights to challenges the status quo to keep us ahead of the competition.Uses data to inform and generate new ideas and make decisions to improve on future plans. Technical Responsibilities: Helping your team understand when to use AI, when to rely on human judgment, and how to combine both.Rethinking how work gets done - Actively shifting work from repetitive tasks to higher-value activities as AI takes on routine work .Role modelling behaviours to encourage confidence with AI. Actively developing your ability to use AI effectively and think critically about outputs.Strengthen Human Touch - Keeping the human element strong: Balancing AI efficiency with human coaching, empathy, and team cohesion. Position in Organisation: Reports to Business Systems Analysis Manager & RPA Product Manager Customer Contacts: Internal: Business project managersProject Sponsors and StakeholdersProject teamOther ASW colleagues worldwideExternal: Application suppliersSoftware suppliers Person Specification: ExperienceEssential: Proven Business Analyst experience involved in large scale business transformation projects in a retail environment QualificationsEssential: 'A level or equivalentDesirable: Degree level Skills & Knowledge: Skills Related Business Analyst work experience involved in large scale business transformation projects, and use of structured Business Analysis methodologies for multi-million pound projectsStrong business focused Business Analyst with specific expertise and experience in Business Analysis and Requirements Development and ReportingExperience of translating strategy and concepts into practical, compelling and meaningful documentationExpertise in business process mapping and analysis working with people, process and technol
A growing international consumer brand is looking for a commercially driven Senior Paid Media Manager to join their expanding marketing team at a hugely exciting time for the business. This is an opportunity to take ownership of paid media across multiple international markets while helping shape the future of an in house performance marketing function. This role would suit someone who genuinely lives and breathes performance marketing. Someone who loves digging into data, testing creative, improving ROAS, and finding smarter ways to scale campaigns. You'll work closely with brand, creative, eCommerce and CRM teams, while also playing a key role in building and leading a paid media team over time. What you'll be doing? Planning, launching and optimising paid media campaigns across Paid Search, Paid Social, Shopping, Display and Retargeting Managing campaigns across platforms including Google Ads, Meta and Pinterest Owning budgets, forecasting and media planning across international markets Driving customer acquisition, revenue growth and ROAS performance Testing audiences, creative, landing pages and bidding strategies to improve results Working closely with creative teams to shape high performing campaign assets Delivering clear reporting, insights and recommendations to stakeholders Acting as the go to person internally for paid media expertise and best practice What we're looking for? Strong hands on experience across Paid Search and Paid Social Proven experience managing sizeable paid media budgets Strong commercial understanding with a focus on ROAS, CPA and revenue growth Experience within eCommerce, DTC or fast paced commercial environments Someone analytical, curious and proactive in their approach Previous experience mentoring or managing people would be a big advantage Experience working across international markets is highly desirable What's on offer? Salary up to 55,000 Opportunity to shape and build an in house paid media function International exposure across multiple markets A collaborative marketing environment with strong growth plans Long term progression opportunities as the team expands To find out more, please apply below or get in touch directly for a confidential conversation. Artis Recruitment provide specialist recruitment services within HR, Finance, IT, Procurement, Marketing, Customer Contact and Executive Search. By applying to this position, you acknowledge that you have read and accept our Privacy Policy: (url removed)
May 18, 2026
Full time
A growing international consumer brand is looking for a commercially driven Senior Paid Media Manager to join their expanding marketing team at a hugely exciting time for the business. This is an opportunity to take ownership of paid media across multiple international markets while helping shape the future of an in house performance marketing function. This role would suit someone who genuinely lives and breathes performance marketing. Someone who loves digging into data, testing creative, improving ROAS, and finding smarter ways to scale campaigns. You'll work closely with brand, creative, eCommerce and CRM teams, while also playing a key role in building and leading a paid media team over time. What you'll be doing? Planning, launching and optimising paid media campaigns across Paid Search, Paid Social, Shopping, Display and Retargeting Managing campaigns across platforms including Google Ads, Meta and Pinterest Owning budgets, forecasting and media planning across international markets Driving customer acquisition, revenue growth and ROAS performance Testing audiences, creative, landing pages and bidding strategies to improve results Working closely with creative teams to shape high performing campaign assets Delivering clear reporting, insights and recommendations to stakeholders Acting as the go to person internally for paid media expertise and best practice What we're looking for? Strong hands on experience across Paid Search and Paid Social Proven experience managing sizeable paid media budgets Strong commercial understanding with a focus on ROAS, CPA and revenue growth Experience within eCommerce, DTC or fast paced commercial environments Someone analytical, curious and proactive in their approach Previous experience mentoring or managing people would be a big advantage Experience working across international markets is highly desirable What's on offer? Salary up to 55,000 Opportunity to shape and build an in house paid media function International exposure across multiple markets A collaborative marketing environment with strong growth plans Long term progression opportunities as the team expands To find out more, please apply below or get in touch directly for a confidential conversation. Artis Recruitment provide specialist recruitment services within HR, Finance, IT, Procurement, Marketing, Customer Contact and Executive Search. By applying to this position, you acknowledge that you have read and accept our Privacy Policy: (url removed)
Insight Manager/Senior Analyst York (Hybrid - 1 day per week on site) £40,000 - £50,000 A Data and Insights Manager/Analyst is required for our client. The successful candidate will join a data-led business looking to move from reporting into true insight delivery. This is a great opportunity to help shape an insight function. Responsibilities- Turn complex data into clear, actionable insights Enhance Power BI dashboards and reporting outputs Deliver client-ready presentations and recommendations Build repeatable insight frameworks and templates Skills/Experience- FMCG/retail/consumer background (essential) Confectionary, Alcohol, Beauty or Fashion preferred. Strong data analysis + Excel/Power BI skills Confident storytelling with data Experience working with brands or clients
May 18, 2026
Full time
Insight Manager/Senior Analyst York (Hybrid - 1 day per week on site) £40,000 - £50,000 A Data and Insights Manager/Analyst is required for our client. The successful candidate will join a data-led business looking to move from reporting into true insight delivery. This is a great opportunity to help shape an insight function. Responsibilities- Turn complex data into clear, actionable insights Enhance Power BI dashboards and reporting outputs Deliver client-ready presentations and recommendations Build repeatable insight frameworks and templates Skills/Experience- FMCG/retail/consumer background (essential) Confectionary, Alcohol, Beauty or Fashion preferred. Strong data analysis + Excel/Power BI skills Confident storytelling with data Experience working with brands or clients
Influencer Marketing Manager - Global Beauty Brand Salary: Up to 60,000 + Benefits Location: Manchester Zachary Daniels are partnered with a fast-growing, founder-led beauty and ecommerce business that has become one of the UK's leading social commerce success stories. Built through community-first marketing, viral product launches, creator partnerships, and an innovative TikTok Shop strategy, the brand has rapidly scaled into a globally recognised multi-million-pound business. With a highly engaged online audience and a strong presence across TikTok, ecommerce, and affiliate channels, the business is redefining how beauty brands connect with consumers through content, creators, and commerce. This is an exciting opportunity for an ambitious Influencer Marketing Manager to join a high-growth environment where influencer strategy sits at the centre of brand and commercial performance. The Influencer Marketing Manager will play a pivotal role in driving creator partnerships, TikTok Shop growth, affiliate performance, and influencer-led revenue across UK and international markets. This role is ideal for a commercially minded Influencer Marketing Manager who thrives in fast-paced ecommerce environments and understands how to turn influencer activity into measurable business growth. The Role The Influencer Marketing Manager will lead and evolve the brand's influencer ecosystem into a commercially driven, performance-focused growth channel. This role goes beyond traditional brand awareness campaigns, with a strong emphasis on ROI, social commerce, affiliate marketing, and TikTok Shop performance. Working closely with ecommerce, performance, PR, CRM, and content teams, the Influencer Marketing Manager will define long-term creator strategy, optimise campaign performance, and build scalable influencer processes across multiple markets. Key Responsibilities Influencer Strategy & Campaign Management Develop and implement a long-term influencer marketing strategy across: Paid influencer campaigns Gifting and seeding initiatives UGC creation and amplification Create clear frameworks for paid versus gifted activity to ensure budget efficiency and measurable ROI Define how influencer marketing supports awareness, engagement, conversion, and retention objectives Lead strategic planning for TikTok Shop creator activity across UK and international markets TikTok Shop & Social Commerce Launch and scale TikTok Shop influencer campaigns across key territories Collaborate closely with ecommerce and performance marketing teams to align creator activity with sales objectives Track influencer-driven revenue, GMV, conversion, and affiliate performance Optimise campaigns based on commercial performance data and platform insights Influencer Partnerships & Relationship Management Build strong relationships with creators, celebrity talent, agencies, affiliate partners, and talent managers Manage influencer outreach, onboarding, contracts, negotiations, deliverables, and timelines Ensure influencer content aligns with brand standards, campaign goals, and commercial objectives Identify opportunities to scale creator partnerships and affiliate programmes Cross-Functional Collaboration & Leadership Work collaboratively across social media, ecommerce, content production, CRM, PR, and events teams Ensure influencer and UGC content is effectively repurposed across paid, owned, and organic channels Support and mentor influencer and PR team members, setting clear priorities and expectations Contribute to wider marketing and commercial growth initiatives About You: 3-5+ years' experience within influencer marketing, ideally in beauty, fashion, lifestyle, or ecommerce Strong understanding of TikTok, TikTok Shop, affiliate marketing, and social commerce platforms Experience managing both paid and gifted influencer programmes Commercially driven mindset with strong understanding of ROI, performance metrics, and conversion Excellent negotiation, stakeholder management, and communication skills Experience managing creators, agencies, campaign budgets, and partnerships Why Apply? Take ownership of influencer strategy within a high-performing marketing function Join a globally recognised beauty and ecommerce brand with exceptional growth momentum Work with leading creators, affiliates, and celebrity talent on high-impact campaigns Play a key role in international expansion and TikTok Shop growth Competitive salary, benefits package, and long-term progression opportunities BH36153
May 18, 2026
Full time
Influencer Marketing Manager - Global Beauty Brand Salary: Up to 60,000 + Benefits Location: Manchester Zachary Daniels are partnered with a fast-growing, founder-led beauty and ecommerce business that has become one of the UK's leading social commerce success stories. Built through community-first marketing, viral product launches, creator partnerships, and an innovative TikTok Shop strategy, the brand has rapidly scaled into a globally recognised multi-million-pound business. With a highly engaged online audience and a strong presence across TikTok, ecommerce, and affiliate channels, the business is redefining how beauty brands connect with consumers through content, creators, and commerce. This is an exciting opportunity for an ambitious Influencer Marketing Manager to join a high-growth environment where influencer strategy sits at the centre of brand and commercial performance. The Influencer Marketing Manager will play a pivotal role in driving creator partnerships, TikTok Shop growth, affiliate performance, and influencer-led revenue across UK and international markets. This role is ideal for a commercially minded Influencer Marketing Manager who thrives in fast-paced ecommerce environments and understands how to turn influencer activity into measurable business growth. The Role The Influencer Marketing Manager will lead and evolve the brand's influencer ecosystem into a commercially driven, performance-focused growth channel. This role goes beyond traditional brand awareness campaigns, with a strong emphasis on ROI, social commerce, affiliate marketing, and TikTok Shop performance. Working closely with ecommerce, performance, PR, CRM, and content teams, the Influencer Marketing Manager will define long-term creator strategy, optimise campaign performance, and build scalable influencer processes across multiple markets. Key Responsibilities Influencer Strategy & Campaign Management Develop and implement a long-term influencer marketing strategy across: Paid influencer campaigns Gifting and seeding initiatives UGC creation and amplification Create clear frameworks for paid versus gifted activity to ensure budget efficiency and measurable ROI Define how influencer marketing supports awareness, engagement, conversion, and retention objectives Lead strategic planning for TikTok Shop creator activity across UK and international markets TikTok Shop & Social Commerce Launch and scale TikTok Shop influencer campaigns across key territories Collaborate closely with ecommerce and performance marketing teams to align creator activity with sales objectives Track influencer-driven revenue, GMV, conversion, and affiliate performance Optimise campaigns based on commercial performance data and platform insights Influencer Partnerships & Relationship Management Build strong relationships with creators, celebrity talent, agencies, affiliate partners, and talent managers Manage influencer outreach, onboarding, contracts, negotiations, deliverables, and timelines Ensure influencer content aligns with brand standards, campaign goals, and commercial objectives Identify opportunities to scale creator partnerships and affiliate programmes Cross-Functional Collaboration & Leadership Work collaboratively across social media, ecommerce, content production, CRM, PR, and events teams Ensure influencer and UGC content is effectively repurposed across paid, owned, and organic channels Support and mentor influencer and PR team members, setting clear priorities and expectations Contribute to wider marketing and commercial growth initiatives About You: 3-5+ years' experience within influencer marketing, ideally in beauty, fashion, lifestyle, or ecommerce Strong understanding of TikTok, TikTok Shop, affiliate marketing, and social commerce platforms Experience managing both paid and gifted influencer programmes Commercially driven mindset with strong understanding of ROI, performance metrics, and conversion Excellent negotiation, stakeholder management, and communication skills Experience managing creators, agencies, campaign budgets, and partnerships Why Apply? Take ownership of influencer strategy within a high-performing marketing function Join a globally recognised beauty and ecommerce brand with exceptional growth momentum Work with leading creators, affiliates, and celebrity talent on high-impact campaigns Play a key role in international expansion and TikTok Shop growth Competitive salary, benefits package, and long-term progression opportunities BH36153
Hays Specialist Recruitment Limited
Swansea, West Glamorgan
Location: Unit 13-15 Morfa Shopping Park, Brunel Way, Swansea SA1 7BP Reports To: Regional Sales Manager Employment Type: Full-Time (37.5hrs) Rate: £12.71/hr + 25% OTE Annually = £33,046 Shift Pattern: Monday: 10:00 - 19:00 Tuesday: 10:00 - 19:00 Friday: 10:00 - 19:00 Saturday: 09:00 - 18:00 Sunday: 10:30 - 16:30 Job Purpose: As a Sony TV/AV Sales Promoter, you will be the face of Sony within retail stores, engaging customers and driving sales of Sony home entertainment products. Your role is to create an outstanding customer experience, demonstrating Sony's innovative technology and ensuring customers find the perfect home entertainment solution to suit their needs. Key Responsibilities Sales & Customer Engagement Approach and engage customers, understanding their needs and recommending the perfect Sony products for them. Deliver compelling product demonstrations to showcase Sony's cutting-edge technology, such as OLED, Mini LED, ATMOS Soundbars and the BRAVIA THEATRE U. Maximise sellout by converting customer interest into purchases. Store & Brand Representation Maintain high store standards, ensuring Sony products are well maintained and visually appealing. Build strong relationships with store staff and support with training, to increase Sony's demonstration rate. Always represent Sony professionally and enthusiastically. Training & Reporting Stay up to date with the latest Sony TV technology, features, and competitor products. Attend regular training sessions to enhance product knowledge and sales techniques. Provide feedback on sales performance, customer insights, and promotional activity. Essential Proven experience within a customer service environment Excellent communication Ability to work independently and as part of a team Desirable Previous retail sales experience Basic understanding of retail sales targets, KPIs and performance metrics What We Offer: £26,436.80pa + 25% Performance Related Bonus (£33,046 all-inclusive bonuses) Seasonal Incentives. Generous Discount Scheme. Comprehensive Training and Personal Development Opportunities. The Chance to Work with a Leading Global Brand in Consumer Electronics. A Fun and Dynamic Retail Environment. Join us and help customers experience the best in home entertainment! If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Talent Solutions is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
May 18, 2026
Contractor
Location: Unit 13-15 Morfa Shopping Park, Brunel Way, Swansea SA1 7BP Reports To: Regional Sales Manager Employment Type: Full-Time (37.5hrs) Rate: £12.71/hr + 25% OTE Annually = £33,046 Shift Pattern: Monday: 10:00 - 19:00 Tuesday: 10:00 - 19:00 Friday: 10:00 - 19:00 Saturday: 09:00 - 18:00 Sunday: 10:30 - 16:30 Job Purpose: As a Sony TV/AV Sales Promoter, you will be the face of Sony within retail stores, engaging customers and driving sales of Sony home entertainment products. Your role is to create an outstanding customer experience, demonstrating Sony's innovative technology and ensuring customers find the perfect home entertainment solution to suit their needs. Key Responsibilities Sales & Customer Engagement Approach and engage customers, understanding their needs and recommending the perfect Sony products for them. Deliver compelling product demonstrations to showcase Sony's cutting-edge technology, such as OLED, Mini LED, ATMOS Soundbars and the BRAVIA THEATRE U. Maximise sellout by converting customer interest into purchases. Store & Brand Representation Maintain high store standards, ensuring Sony products are well maintained and visually appealing. Build strong relationships with store staff and support with training, to increase Sony's demonstration rate. Always represent Sony professionally and enthusiastically. Training & Reporting Stay up to date with the latest Sony TV technology, features, and competitor products. Attend regular training sessions to enhance product knowledge and sales techniques. Provide feedback on sales performance, customer insights, and promotional activity. Essential Proven experience within a customer service environment Excellent communication Ability to work independently and as part of a team Desirable Previous retail sales experience Basic understanding of retail sales targets, KPIs and performance metrics What We Offer: £26,436.80pa + 25% Performance Related Bonus (£33,046 all-inclusive bonuses) Seasonal Incentives. Generous Discount Scheme. Comprehensive Training and Personal Development Opportunities. The Chance to Work with a Leading Global Brand in Consumer Electronics. A Fun and Dynamic Retail Environment. Join us and help customers experience the best in home entertainment! If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Talent Solutions is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Lead the growth of a premium food-to-go brand portfolio exceeding 100m in a dynamic, fast-paced sector. This senior role offers the chance to shape brand strategy, drive innovation, and engage consumers in the thriving UK market. Role Overview Own the strategic direction for a flagship brand, championing brand equity, launch exciting innovations, and fostering partnerships in a collaborative, office-based environment in the Midlands. Key highlights: Execute annual brand plans aligned with a 3-year strategy. Harness consumer trends and category insights for growth opportunities. Present compelling strategies to key retail partners for standout activations. Core Responsibilities Drive end-to-end brand leadership with commercial impact. Spearhead seasonal and limited-edition product launches from ideation to national rollout, collaborating across NPD, commercial, and operations teams. Develop and manage a 3-year innovation pipeline, overseeing product lifecycles and supplier relationships. Lead agencies to deliver market-leading campaigns, ensuring consistent brand voice across channels. Further duties include: Crafting a bold digital and social media strategy to boost engagement. Monitoring brand P&L, optimising budgets, and tracking ROI on activations. Supporting franchise evolution and through-the-line marketing execution. Ideal Candidate We're seeking a commercially astute leader with 3+ years in brand management within food/drink, including innovation and agency handling. Qualifications & Experience Degree in business/marketing (preferred). Proven track record in product development, campaign delivery, and P&L oversight. Key Skills Strong project management and cross-functional influencing. Passion for consumers, problem-solving, and data-driven insights. Personal Traits Embody resilience, positivity, and customer focus to thrive in our agile culture. Join a supportive marketing team in a market-leading food business, with opportunities to make a tangible impact on beloved brands. Office-based at our Midlands site, this role suits ambitious professionals ready to elevate a leading brand to new heights. Apply now to shape the future of on the go indulgence. Get in touch or send your CV and cover letter outlining your brand successes.
May 18, 2026
Full time
Lead the growth of a premium food-to-go brand portfolio exceeding 100m in a dynamic, fast-paced sector. This senior role offers the chance to shape brand strategy, drive innovation, and engage consumers in the thriving UK market. Role Overview Own the strategic direction for a flagship brand, championing brand equity, launch exciting innovations, and fostering partnerships in a collaborative, office-based environment in the Midlands. Key highlights: Execute annual brand plans aligned with a 3-year strategy. Harness consumer trends and category insights for growth opportunities. Present compelling strategies to key retail partners for standout activations. Core Responsibilities Drive end-to-end brand leadership with commercial impact. Spearhead seasonal and limited-edition product launches from ideation to national rollout, collaborating across NPD, commercial, and operations teams. Develop and manage a 3-year innovation pipeline, overseeing product lifecycles and supplier relationships. Lead agencies to deliver market-leading campaigns, ensuring consistent brand voice across channels. Further duties include: Crafting a bold digital and social media strategy to boost engagement. Monitoring brand P&L, optimising budgets, and tracking ROI on activations. Supporting franchise evolution and through-the-line marketing execution. Ideal Candidate We're seeking a commercially astute leader with 3+ years in brand management within food/drink, including innovation and agency handling. Qualifications & Experience Degree in business/marketing (preferred). Proven track record in product development, campaign delivery, and P&L oversight. Key Skills Strong project management and cross-functional influencing. Passion for consumers, problem-solving, and data-driven insights. Personal Traits Embody resilience, positivity, and customer focus to thrive in our agile culture. Join a supportive marketing team in a market-leading food business, with opportunities to make a tangible impact on beloved brands. Office-based at our Midlands site, this role suits ambitious professionals ready to elevate a leading brand to new heights. Apply now to shape the future of on the go indulgence. Get in touch or send your CV and cover letter outlining your brand successes.
Amazon Account Manager (Ecommerce) Salary: Competitive Location: West Midlands (Hybrid options available dependent on business needs) Represented by: SFR Recruitment Solutions SFR Recruitment Solutions are working on behalf of an important and well-established client within the security and hardware sector to recruit an Amazon Account Manager. This is a fantastic opportunity to take full ownership of a key ecommerce channel, driving growth across Amazon s European marketplaces while working closely with internal stakeholders across sales, marketing, supply chain, and finance. The Role You will be responsible for the end-to-end commercial management of the Amazon platform, leading strategy, performance, and execution to maximise revenue, profitability, and brand presence. Key Responsibilities Develop and deliver a channel growth strategy aligned to wider business objectives Own sales targets, revenue forecasting, and P&L performance Manage Amazon Vendor Central operations, including forecasting, stock performance, and operational metrics Lead commercial discussions including cost, terms, and ongoing account development Optimise product listings: titles, descriptions, imagery, A+ content, and SEO Analyse data to improve search visibility, conversion rates, and overall performance Plan and execute major promotional events (Prime Day, Black Friday, etc.) Work closely with Marketing to deliver high-impact digital campaigns and advertising (AMS/AMC) Collaborate with Supply Chain and Demand Planning to ensure strong availability and forecasting accuracy Partner with Finance on pricing strategy, profitability, and reporting Deliver regular performance reporting, insights, and recommendations Monitor competitor activity, market trends, and category performance Skills & Experience Essential: Proven experience managing Amazon accounts (Vendor Central and/or Seller Central) Strong commercial mindset with experience managing targets and performance Excellent analytical ability with a data-driven approach Strong understanding of ecommerce, digital merchandising, and online marketing Confident communicator with strong stakeholder management skills Desirable: Experience within hardware, home improvement, consumer goods, or technical product sectors Knowledge of Amazon Advertising tools Exposure to international Amazon marketplaces Personal Attributes Results-driven with strong commercial focus Highly organised and capable of managing multiple priorities Proactive and solutions-oriented Collaborative and able to work cross-functionally Adaptable within a fast-paced environment Interested? For a confidential discussion, please contact: Matthew SFR Recruitment Solutions Construction Recruitment Consultancy, dealing exclusively with Construction Jobs, Construction Vacancies and Specification Positions within: Door, window, Hardware, Ironmongery, Locks, Fenestration, Hinges, Architectural, Interior Products, Access Control, Fire, Security, Building Products, Fixing, Fasteners, Construction
May 18, 2026
Full time
Amazon Account Manager (Ecommerce) Salary: Competitive Location: West Midlands (Hybrid options available dependent on business needs) Represented by: SFR Recruitment Solutions SFR Recruitment Solutions are working on behalf of an important and well-established client within the security and hardware sector to recruit an Amazon Account Manager. This is a fantastic opportunity to take full ownership of a key ecommerce channel, driving growth across Amazon s European marketplaces while working closely with internal stakeholders across sales, marketing, supply chain, and finance. The Role You will be responsible for the end-to-end commercial management of the Amazon platform, leading strategy, performance, and execution to maximise revenue, profitability, and brand presence. Key Responsibilities Develop and deliver a channel growth strategy aligned to wider business objectives Own sales targets, revenue forecasting, and P&L performance Manage Amazon Vendor Central operations, including forecasting, stock performance, and operational metrics Lead commercial discussions including cost, terms, and ongoing account development Optimise product listings: titles, descriptions, imagery, A+ content, and SEO Analyse data to improve search visibility, conversion rates, and overall performance Plan and execute major promotional events (Prime Day, Black Friday, etc.) Work closely with Marketing to deliver high-impact digital campaigns and advertising (AMS/AMC) Collaborate with Supply Chain and Demand Planning to ensure strong availability and forecasting accuracy Partner with Finance on pricing strategy, profitability, and reporting Deliver regular performance reporting, insights, and recommendations Monitor competitor activity, market trends, and category performance Skills & Experience Essential: Proven experience managing Amazon accounts (Vendor Central and/or Seller Central) Strong commercial mindset with experience managing targets and performance Excellent analytical ability with a data-driven approach Strong understanding of ecommerce, digital merchandising, and online marketing Confident communicator with strong stakeholder management skills Desirable: Experience within hardware, home improvement, consumer goods, or technical product sectors Knowledge of Amazon Advertising tools Exposure to international Amazon marketplaces Personal Attributes Results-driven with strong commercial focus Highly organised and capable of managing multiple priorities Proactive and solutions-oriented Collaborative and able to work cross-functionally Adaptable within a fast-paced environment Interested? For a confidential discussion, please contact: Matthew SFR Recruitment Solutions Construction Recruitment Consultancy, dealing exclusively with Construction Jobs, Construction Vacancies and Specification Positions within: Door, window, Hardware, Ironmongery, Locks, Fenestration, Hinges, Architectural, Interior Products, Access Control, Fire, Security, Building Products, Fixing, Fasteners, Construction
Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. Join Our Team as a Technical Programme Manager - People Services! Are you ready to take your product management career to the next level? Join our client as a Senior Product Manager in the exciting realm of Supply Chain Technology! This is your chance to make a significant impact in a dynamic retail environment. Role: Senior Product Manager Duration: 12 Months Location: Welwyn Garden City (Hybrid 3 days a week in office) Rate: 600 pd Umbrella About the Role: As a Senior Product Manager, you will play a pivotal role in identifying and defining the requirements for our global supply chain programme during its discovery phase. You'll be working closely with a diverse range of stakeholders, driving product strategy, and delivering innovative solutions that enhance supply chain management for operational colleagues. Key Responsibilities: Own a complex API or engineering platform component, managing multiple internal and external stakeholders. Formulate the vision, strategy, and roadmap for your product area, aligning with strategic priorities. Identify key measures of success (OKRs) and monitor product performance and adoption. Utilize your expertise in omni-channel retail and supply chain management to assess new opportunities. Coordinate significant product efforts across multiple teams, ensuring smooth collaboration. Create and maintain a prioritized product backlog, writing user stories and grooming the backlog effectively. Lead sprint and release planning sessions to maximize business value with minimal effort. Drive improvements in performance and service levels to ensure quality, reliability, and security. Collaborate on minimum viable products (MVPs), validating concepts with stakeholders. Break down complex tasks into manageable epics and stories for quicker delivery. Proactively identify and remove team impediments, flagging risks or delays to management. Champion the performance and adoption of products, aiming to expand the customer base. What We're Looking For: The ideal candidate is passionate about retail supply chain planning, data-savvy, and able to analyze large datasets to derive actionable insights. You will have: Proven experience articulating complex product strategies that create consumer and business value. Understanding of agile methodologies and a strong appreciation for technology. Expertise in defining user stories, backlog grooming, and sprint planning. Excellent communication skills to convey complex concepts to diverse audiences. Experience managing external agency work to maintain high standards. The ability to influence without authority and navigate unstructured problems. Familiarity with product management best practices and strong technical acumen. Prior experience as a product manager in retail, especially in Supply Chain Planning and Execution. Personal Attributes: A self-starter with flexibility and creativity. Strong relationship-building skills with peers and senior leadership. Tenacious, with a can-do attitude and a willingness to challenge the status quo. Exceptional written, verbal communication, and presentation skills. If you're ready to dive into a challenging and rewarding role in a vibrant environment, we want to hear from you! Join us in reshaping the supply chain landscape and making a difference for our customers. Apply now and be part of a team that puts customers first! Candidates will ideally show evidence of the above in their CV in order to be considered. Please be advised if you haven't heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you accordingly. Pontoon is an employment consultancy and operates as an equal opportunities' employer. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.
May 18, 2026
Contractor
Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. Join Our Team as a Technical Programme Manager - People Services! Are you ready to take your product management career to the next level? Join our client as a Senior Product Manager in the exciting realm of Supply Chain Technology! This is your chance to make a significant impact in a dynamic retail environment. Role: Senior Product Manager Duration: 12 Months Location: Welwyn Garden City (Hybrid 3 days a week in office) Rate: 600 pd Umbrella About the Role: As a Senior Product Manager, you will play a pivotal role in identifying and defining the requirements for our global supply chain programme during its discovery phase. You'll be working closely with a diverse range of stakeholders, driving product strategy, and delivering innovative solutions that enhance supply chain management for operational colleagues. Key Responsibilities: Own a complex API or engineering platform component, managing multiple internal and external stakeholders. Formulate the vision, strategy, and roadmap for your product area, aligning with strategic priorities. Identify key measures of success (OKRs) and monitor product performance and adoption. Utilize your expertise in omni-channel retail and supply chain management to assess new opportunities. Coordinate significant product efforts across multiple teams, ensuring smooth collaboration. Create and maintain a prioritized product backlog, writing user stories and grooming the backlog effectively. Lead sprint and release planning sessions to maximize business value with minimal effort. Drive improvements in performance and service levels to ensure quality, reliability, and security. Collaborate on minimum viable products (MVPs), validating concepts with stakeholders. Break down complex tasks into manageable epics and stories for quicker delivery. Proactively identify and remove team impediments, flagging risks or delays to management. Champion the performance and adoption of products, aiming to expand the customer base. What We're Looking For: The ideal candidate is passionate about retail supply chain planning, data-savvy, and able to analyze large datasets to derive actionable insights. You will have: Proven experience articulating complex product strategies that create consumer and business value. Understanding of agile methodologies and a strong appreciation for technology. Expertise in defining user stories, backlog grooming, and sprint planning. Excellent communication skills to convey complex concepts to diverse audiences. Experience managing external agency work to maintain high standards. The ability to influence without authority and navigate unstructured problems. Familiarity with product management best practices and strong technical acumen. Prior experience as a product manager in retail, especially in Supply Chain Planning and Execution. Personal Attributes: A self-starter with flexibility and creativity. Strong relationship-building skills with peers and senior leadership. Tenacious, with a can-do attitude and a willingness to challenge the status quo. Exceptional written, verbal communication, and presentation skills. If you're ready to dive into a challenging and rewarding role in a vibrant environment, we want to hear from you! Join us in reshaping the supply chain landscape and making a difference for our customers. Apply now and be part of a team that puts customers first! Candidates will ideally show evidence of the above in their CV in order to be considered. Please be advised if you haven't heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you accordingly. Pontoon is an employment consultancy and operates as an equal opportunities' employer. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.
An opportunity has arisen for a Revenue Manager / Pricing Analyst to join a well-established coach holiday operator specialising in escorted tours across the UK, Europe, and beyond, delivering all-inclusive travel packages. As a Revenue Manager / Pricing Analyst, you will lead revenue optimisation, pricing strategy, forecasting, and commercial performance across a multi-market touring portfolio. This role offers a competitive salary (Negotiable) plus bonus and benefits. It is ideally an office-based role but hybrid working can be discussed with at least 3 days in the office. You will be responsible for: Working closely with senior commercial leadership to shape annual and seasonal commercial plans covering capacity, pricing, and product mix Leading the development of route and portfolio planning using demand insights, historical performance, and customer data Identifying growth opportunities across new and existing markets, supporting expansion and portfolio refinement Making data-led recommendations on capacity planning, balancing demand, operational considerations, and margin performance Developing and maintaining pricing strategies informed by market trends, competitor activity, and historical performance Monitoring pricing effectiveness throughout the sales cycle and implementing adjustments to optimise performance Managing yield across the portfolio through pricing actions, promotional activity, and capacity optimisation Working closely with marketing and product teams to align commercial priorities with campaign activity and sales focus Tracking commercial performance including revenue, passenger volumes, yield, and profitability against targets Leading the development of forecasting models and ensuring accuracy and alignment across commercial and finance teams Supporting continuous improvement of data quality, reporting, and commercial insight tools What we are looking for: Previously worked as Revenue Manager, Pricing Manager, Pricing & Revenue Manager, Revenue Optimisation Manager, Pricing Optimisation Manager, Revenue Growth Manager, Revenue Analyst, Pricing Analyst, Revenue & Pricing Manager, Demand Planning Manager, Forecasting Manager, Yield Manager, Demand Forecasting Analyst, Demand planner,Revenue Growth Analyst or in a similar role. Experience in a commercial decision-making or revenue optimisation role Experience in pricing strategy, yield management, and forecasting Previous experience of managing or leading a team Strong analytical mindset with confident problem-solving ability Solid understanding of consumer behaviour and market dynamics Highly numerate with strong reporting and data interpretation skills Comfortable working with complex datasets to drive commercial outcomes Advanced Excel capability This is a great opportunity for a Revenue Manager / Pricing Analyst to make a tangible impact on revenue performance and portfolio growth. Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us. Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
May 18, 2026
Full time
An opportunity has arisen for a Revenue Manager / Pricing Analyst to join a well-established coach holiday operator specialising in escorted tours across the UK, Europe, and beyond, delivering all-inclusive travel packages. As a Revenue Manager / Pricing Analyst, you will lead revenue optimisation, pricing strategy, forecasting, and commercial performance across a multi-market touring portfolio. This role offers a competitive salary (Negotiable) plus bonus and benefits. It is ideally an office-based role but hybrid working can be discussed with at least 3 days in the office. You will be responsible for: Working closely with senior commercial leadership to shape annual and seasonal commercial plans covering capacity, pricing, and product mix Leading the development of route and portfolio planning using demand insights, historical performance, and customer data Identifying growth opportunities across new and existing markets, supporting expansion and portfolio refinement Making data-led recommendations on capacity planning, balancing demand, operational considerations, and margin performance Developing and maintaining pricing strategies informed by market trends, competitor activity, and historical performance Monitoring pricing effectiveness throughout the sales cycle and implementing adjustments to optimise performance Managing yield across the portfolio through pricing actions, promotional activity, and capacity optimisation Working closely with marketing and product teams to align commercial priorities with campaign activity and sales focus Tracking commercial performance including revenue, passenger volumes, yield, and profitability against targets Leading the development of forecasting models and ensuring accuracy and alignment across commercial and finance teams Supporting continuous improvement of data quality, reporting, and commercial insight tools What we are looking for: Previously worked as Revenue Manager, Pricing Manager, Pricing & Revenue Manager, Revenue Optimisation Manager, Pricing Optimisation Manager, Revenue Growth Manager, Revenue Analyst, Pricing Analyst, Revenue & Pricing Manager, Demand Planning Manager, Forecasting Manager, Yield Manager, Demand Forecasting Analyst, Demand planner,Revenue Growth Analyst or in a similar role. Experience in a commercial decision-making or revenue optimisation role Experience in pricing strategy, yield management, and forecasting Previous experience of managing or leading a team Strong analytical mindset with confident problem-solving ability Solid understanding of consumer behaviour and market dynamics Highly numerate with strong reporting and data interpretation skills Comfortable working with complex datasets to drive commercial outcomes Advanced Excel capability This is a great opportunity for a Revenue Manager / Pricing Analyst to make a tangible impact on revenue performance and portfolio growth. Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us. Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
TJX Europe At TJX Europe, every day brings new opportunities for growth, exploration, and achievement. You'll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritises your development. Whether you're working in our Distribution Centers, Corporate Offices, or Retail Stores-TK Maxx & Homesense, you'll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX team-a Fortune 100 company and the world's leading off-price retailer. Job Description: Sitting at the heart of Finance, the Business Analysis team (part of Business Planning and Analysis) is an important one within TJX Europe. The team is responsible for producing the financial analysis and associated business cases for key strategic decisions, as well as providing insightful and high-exposure ad-hoc analysis. Job Summary How can we leverage data to drive smarter financial decisions? What insights can unlock efficiency and profitability in our stores and digital channels? How do we ensure our reporting and analytics deliver real business value? This role offers a unique opportunity to combine technical expertise with commercial insight. You will support the Data Finance Manager with impactful projects through robust analysis, utilizing multiple data sources and tools, to answer key business questions facing TJX Europe. You'll partner across the organization, supporting projects from functions such as Ecommerce, Merchandising and Marketing, with the opportunity to present insight and recommendations to the finance leadership team and project business partners. Key Responsibilities Work with the Data Finance Manager to support decisions impacting the growth of the TJX Europe business and assess their financial impact Utilize statistical tools and data skills to answer specific business questions and impact decisions through advanced reporting and dashboards using Power BI and SQL Partner with functions across the organization on key projects or strategic questions, providing financial and analytical support towards their goals and priorities Ensure data governance and accuracy, consistency, and compliance across our data tools Communicate insights and recommendations through to Finance Leadership and wider business partners Key Skills, Knowledge & Experience Strong technical skills in SQL and Power BI (essential); familiarity with Snowflake (desirable) Highly analytical with the ability to turn data into actionable insight Strategic thinker with a proactive, problem-solving mindset Comfortable working with complexity and ambiguity Experience in financial analysis and business modelling preferred Experience within a consumer-facing business (Retail/FMCG) advantageous As proud as we are of our past success, it's our future that excites us most. We strive to provide opportunities for growth, recognition and a competitive salary and benefits package. Share our determination to think bolder and bigger, and be part of our future. We consider all applicants for employment without regard to age, disability, gender, gender reassignment, marriage and civil partnerships, pregnancy and maternity, race, religion or belief and/or sexual orientation. Address: 73 Clarendon Road Location: EUR Home Office Watford GB
May 17, 2026
Full time
TJX Europe At TJX Europe, every day brings new opportunities for growth, exploration, and achievement. You'll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritises your development. Whether you're working in our Distribution Centers, Corporate Offices, or Retail Stores-TK Maxx & Homesense, you'll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX team-a Fortune 100 company and the world's leading off-price retailer. Job Description: Sitting at the heart of Finance, the Business Analysis team (part of Business Planning and Analysis) is an important one within TJX Europe. The team is responsible for producing the financial analysis and associated business cases for key strategic decisions, as well as providing insightful and high-exposure ad-hoc analysis. Job Summary How can we leverage data to drive smarter financial decisions? What insights can unlock efficiency and profitability in our stores and digital channels? How do we ensure our reporting and analytics deliver real business value? This role offers a unique opportunity to combine technical expertise with commercial insight. You will support the Data Finance Manager with impactful projects through robust analysis, utilizing multiple data sources and tools, to answer key business questions facing TJX Europe. You'll partner across the organization, supporting projects from functions such as Ecommerce, Merchandising and Marketing, with the opportunity to present insight and recommendations to the finance leadership team and project business partners. Key Responsibilities Work with the Data Finance Manager to support decisions impacting the growth of the TJX Europe business and assess their financial impact Utilize statistical tools and data skills to answer specific business questions and impact decisions through advanced reporting and dashboards using Power BI and SQL Partner with functions across the organization on key projects or strategic questions, providing financial and analytical support towards their goals and priorities Ensure data governance and accuracy, consistency, and compliance across our data tools Communicate insights and recommendations through to Finance Leadership and wider business partners Key Skills, Knowledge & Experience Strong technical skills in SQL and Power BI (essential); familiarity with Snowflake (desirable) Highly analytical with the ability to turn data into actionable insight Strategic thinker with a proactive, problem-solving mindset Comfortable working with complexity and ambiguity Experience in financial analysis and business modelling preferred Experience within a consumer-facing business (Retail/FMCG) advantageous As proud as we are of our past success, it's our future that excites us most. We strive to provide opportunities for growth, recognition and a competitive salary and benefits package. Share our determination to think bolder and bigger, and be part of our future. We consider all applicants for employment without regard to age, disability, gender, gender reassignment, marriage and civil partnerships, pregnancy and maternity, race, religion or belief and/or sexual orientation. Address: 73 Clarendon Road Location: EUR Home Office Watford GB
Consumer Services Manager Ashby-de-la-Zouch (Home of Hula Hoops, popchips, Nik Naks, and more ) Monday - Friday, 08:30 - 16:30 We operate a dynamic working model built on trust, choice and balance. Colleagues typically connect in person 3 days per week, as we know the best ideas and relationships grow when we collaborate side by side. Join our snack-loving team We're looking for a Consumer Services Manager to join us at KP Snacks. If you're ready to bring your ideas to the table, grow your skills and be part of a team that values what makes you, you - this could be your next big move. About the role At KP Snacks, every consumer contact matters. This role sits at the heart of how we listen, respond and learn, making sure every complaint or enquiry is handled with empathy, expertise and integrity. As Consumer Services Manager, you'll lead our Consumer Services function, setting the standard for safe, compliant and human responses across all channels. You'll protect consumer trust and brand reputation, while turning insight into action that improves product quality, commercial outcomes and consumer experience. You'll lead a team of four colleagues, ensuring the right capability, coverage and development are in place. Working closely with Site Technical teams, Marketing, Sales, Corporate Communications, Legal and senior leaders, you'll play a vital role in spotting risk early, managing complex issues and shaping how KP Snacks shows up for consumers. What's in it for you? We believe in rewarding our colleagues and helping them thrive. Here's a flavour of what we offer: Competitive annual salary, plus an annual bonus scheme, with a strong track record of overachievement Comprehensive healthcare support - including Medicash Health Cash Plan or Private Healthcare, Digital GP, Best Doctors second opinion service and specialist cancer care KP Pension Plan - contribution matching up to 7% of your salary 25 days holiday, plus the option to buy more KP4ME - our online platform for benefits, discounts, wellbeing tools and more What will you be doing? Leading a high-performing Consumer Services team Set clear standards for tone, accuracy and empathy while coaching, developing and supporting colleagues through training, succession planning, wellbeing and an out-of-hours on-call rota Owning end-to-end complaint and enquiry management Ensure fair, timely and consistent handling across phone, email, letter, web and social channels, with strong first contact resolution and proportionate redress Protecting quality, safety and compliance Ensure adherence to Food Law, Consumer Protection and data protection requirements, coordinating investigations of serious complaints with Site Technical teams and laboratories Partnering across KP Snacks and beyond Work closely with Brand, Marketing, Sales and Technical teams, alongside local authorities, insurers and legal representatives, representing KP Snacks professionally and confidently Turning Voice of the Consumer into insight and improvement Own CRM and community management platforms, build meaningful dashboards and reports, and share trend insights that reduce recurrence, strengthen brand health and improve consumer outcomes Who are we? We're KP Snacks, part of the Intersnack family. Across more than 30 countries, over 15,000 of us work together to make the snacks people love - from Hula Hoops to McCoy's. In the UK, we're a team of around 2,400 colleagues, based across seven sites and our Slough HQ. We're proud of our close-knit culture, where we speak up, celebrate differences and push boundaries together. We're committed to inclusion We're building a workplace where everyone belongs. If you don't tick every box, we'd still love to hear from you - your unique perspective could be just what we need. And if there's anything we can do to make the process easier for you, just let us know. We'd love to hear from you if you can bring: Proven leadership experience in Consumer Services or Customer Care A strong track record of leading teams within a branded FMCG environment, including handling complex or legally sensitive complaints Sound technical and regulatory understanding Working knowledge of Food Law, Consumer Protection, UK data protection and local authority structures Confidence owning systems, insight and budgets Experience managing CRM platforms, external partners and budgets, using data to drive smarter decisions and better service Excellent communication and influencing skills The ability to communicate clearly, credibly and empathically across written, digital and verbal channels, including with senior stakeholders A calm, practical and solutions-focused approach Comfortable balancing consumer fairness, commercial impact and reputational risk to reach the right outcome
May 17, 2026
Full time
Consumer Services Manager Ashby-de-la-Zouch (Home of Hula Hoops, popchips, Nik Naks, and more ) Monday - Friday, 08:30 - 16:30 We operate a dynamic working model built on trust, choice and balance. Colleagues typically connect in person 3 days per week, as we know the best ideas and relationships grow when we collaborate side by side. Join our snack-loving team We're looking for a Consumer Services Manager to join us at KP Snacks. If you're ready to bring your ideas to the table, grow your skills and be part of a team that values what makes you, you - this could be your next big move. About the role At KP Snacks, every consumer contact matters. This role sits at the heart of how we listen, respond and learn, making sure every complaint or enquiry is handled with empathy, expertise and integrity. As Consumer Services Manager, you'll lead our Consumer Services function, setting the standard for safe, compliant and human responses across all channels. You'll protect consumer trust and brand reputation, while turning insight into action that improves product quality, commercial outcomes and consumer experience. You'll lead a team of four colleagues, ensuring the right capability, coverage and development are in place. Working closely with Site Technical teams, Marketing, Sales, Corporate Communications, Legal and senior leaders, you'll play a vital role in spotting risk early, managing complex issues and shaping how KP Snacks shows up for consumers. What's in it for you? We believe in rewarding our colleagues and helping them thrive. Here's a flavour of what we offer: Competitive annual salary, plus an annual bonus scheme, with a strong track record of overachievement Comprehensive healthcare support - including Medicash Health Cash Plan or Private Healthcare, Digital GP, Best Doctors second opinion service and specialist cancer care KP Pension Plan - contribution matching up to 7% of your salary 25 days holiday, plus the option to buy more KP4ME - our online platform for benefits, discounts, wellbeing tools and more What will you be doing? Leading a high-performing Consumer Services team Set clear standards for tone, accuracy and empathy while coaching, developing and supporting colleagues through training, succession planning, wellbeing and an out-of-hours on-call rota Owning end-to-end complaint and enquiry management Ensure fair, timely and consistent handling across phone, email, letter, web and social channels, with strong first contact resolution and proportionate redress Protecting quality, safety and compliance Ensure adherence to Food Law, Consumer Protection and data protection requirements, coordinating investigations of serious complaints with Site Technical teams and laboratories Partnering across KP Snacks and beyond Work closely with Brand, Marketing, Sales and Technical teams, alongside local authorities, insurers and legal representatives, representing KP Snacks professionally and confidently Turning Voice of the Consumer into insight and improvement Own CRM and community management platforms, build meaningful dashboards and reports, and share trend insights that reduce recurrence, strengthen brand health and improve consumer outcomes Who are we? We're KP Snacks, part of the Intersnack family. Across more than 30 countries, over 15,000 of us work together to make the snacks people love - from Hula Hoops to McCoy's. In the UK, we're a team of around 2,400 colleagues, based across seven sites and our Slough HQ. We're proud of our close-knit culture, where we speak up, celebrate differences and push boundaries together. We're committed to inclusion We're building a workplace where everyone belongs. If you don't tick every box, we'd still love to hear from you - your unique perspective could be just what we need. And if there's anything we can do to make the process easier for you, just let us know. We'd love to hear from you if you can bring: Proven leadership experience in Consumer Services or Customer Care A strong track record of leading teams within a branded FMCG environment, including handling complex or legally sensitive complaints Sound technical and regulatory understanding Working knowledge of Food Law, Consumer Protection, UK data protection and local authority structures Confidence owning systems, insight and budgets Experience managing CRM platforms, external partners and budgets, using data to drive smarter decisions and better service Excellent communication and influencing skills The ability to communicate clearly, credibly and empathically across written, digital and verbal channels, including with senior stakeholders A calm, practical and solutions-focused approach Comfortable balancing consumer fairness, commercial impact and reputational risk to reach the right outcome
