37 jobs found

Quality Control Manager Foundry Manufacturing £50,000 Are you a hands-on Quality professional who enjoys solving problems on the shop floor rather than from behind a desk? Do you have foundry or heavy manufacturing experience and want the opportunity to shape the future of a growing quality function while working closely with customers, production teams, and senior leadership? Our client is a successful and rapidly expanding UK manufacturing business supplying high-integrity cast components into demanding industrial sectors worldwide. Following significant growth and continued investment, they are now looking to appoint an experienced Quality Control Manager to play a key role in the transformation of their quality department. This is far more than a traditional quality role. It's an opportunity to become the vital link between customers, production, sales, and quality, helping drive standards, solve problems, and improve performance across the business. The Opportunity The business is currently investing heavily in its quality structure, with a new Quality Assurance Manager joining the team and a clear strategy to separate quality process management from product quality ownership. As Quality Control Manager, you will take ownership of product quality throughout the manufacturing process and lead a team of Quality Engineers and Technicians. Working alongside the QA Manager, Production teams and Directors, you'll be instrumental in reducing defects, improving customer satisfaction, and embedding a proactive quality culture throughout the operation. This is a highly visible position with direct access to senior leadership and the opportunity to influence how quality is managed across the business. What You'll Be Doing - Leading day-to-day quality control activities across multiple manufacturing areas. - Acting as the key liaison between customers, production, quality and sales teams. - Managing and developing a quality team with direct responsibility for approximately 8-12 personnel and wider influence across a larger team. - Investigating customer complaints, returns and quality concerns through structured root cause analysis. - Working directly with production teams to identify, implement and verify corrective actions. - Driving improvements in casting quality, process control and defect reduction. - Leading product quality initiatives throughout core making, moulding, melting, pouring, finishing and final inspection operations. - Conducting internal audits and supporting customer and supplier audit activities. - Visiting customers where required to understand issues firsthand and strengthen customer relationships. - Monitoring quality data, trends and KPIs to identify improvement opportunities. - Supporting continuous improvement initiatives and helping embed best practice throughout the business. This Is A Hands-On Role Success in this position will come from being visible, approachable and actively involved in the manufacturing process. We're looking for someone who enjoys spending time on the shop floor, engaging with operators, understanding challenges at source and driving practical solutions. Approximately 60% or more of your time will be spent within the production environment, working closely with teams and supporting improvements where they matter most. If you're looking for a purely office-based quality role, this won't be the right fit. What We're Looking For - Previous experience within a Quality Management, Senior Quality Engineer or Quality Supervisor position. - Strong foundry, castings, metals, heavy manufacturing or similar process industry experience. - Sound understanding of ductile iron casting processes and quality control principles. - Proven ability to lead investigations and deliver effective root cause analysis. - Experience dealing directly with customers and managing quality-related relationships. - Strong communication skills with the ability to influence stakeholders at all levels. - Experience conducting audits and working within ISO quality management systems. - A proactive, solutions-focused approach with a willingness to get involved and lead from the front. Desirable Experience - Qualified Internal Auditor or Lead Auditor. - Six Sigma Yellow Belt or similar continuous improvement qualification. - First Aid qualification. - Experience within high-integrity castings or critical component manufacturing. Why Join? - Opportunity to play a leading role in a significant quality transformation programme. - Join a business experiencing substantial and sustained growth. - Work directly with senior leadership and have genuine influence on business performance. - Strong long-term career progression opportunities within the organisation. - Established support network including a new Quality Assurance Manager and experienced leadership team. - High levels of job security supported by a strong order book and long-term customer relationships. - Opportunity to work with globally recognised industrial customers. - Competitive salary of £50,000 plus benefits. The Culture The business prides itself on investing in its people and creating long-term careers. The interview process is designed to be conversational and collaborative, focusing on finding the right individual rather than putting candidates under pressure. For an ambitious quality professional looking to take the next step in their career and make a genuine impact, this represents an outstanding opportunity.

Customer Service Advisor Location: Wellingborough Salary : £26,234 per annum Vacancy Type: Permanent, Full Time Vizion Network is a forward-thinking organisation dedicated to fostering a positive and inclusive workplace culture. Located in Hull and Wellingborough, we pride ourselves on our commitment to employee development, wellbeing, and innovation. Our mission is to attract, develop, and retain exceptional talent by fostering a diverse, inclusive, and respectful workplace where every employee feels valued, respected, and empowered. We champion equity, recognising that our strength lies in the unique backgrounds, perspectives, and talents of our people. Through transparent practices, continuous development, and meaningful engagement, we strive to create an environment where all employees can thrive and contribute to our shared success. To provide professional administrative support within the Claims Team and to company Management / Directors. As a Customer Service Advisor, you will deliver the highest possible standards of customer service, be able to follow individual brand requirements and directives, ensuring that service level agreements and performance targets, both on an individual and team basis are maintained. The Customer Service Advisor is responsible for deployment, management and progression of motor claims relating to vehicle accidental damage, from initial contact, to repair handover and aftercare as required, keeping in close contact with the Bodyshop/Insurer and Customer throughout the repair process to ensure all SLA's are maintained and adhered to. Role Profile Ensure that you are kept fully up to date with SLA's Ensure that you are aware and understand the KPI's the repairers are to adhere as a Vizion Member Ensure accurate processing and deployment / reallocation of claim notifications to repairers via rules driven in house management system within SLA To ensure hire sheets are recorded and updated correctly to ensure costs to the business and clients are kept to a minimum by constant management of hire periods Provide investigative feedback on any queries to the company and their clients where necessary To progress customer claims within the company's management system ensuring they are actioned within internally agreed SLA's Ensure daily tasks are managed within agreed SLAs Management of day to day body shop performance of KPIs, breaches, and cancellations To be responsible for building relationships within the repair network to ensure the smooth transition of customer repairs from start to finish Act as a first level point of contact for repair network members, clients, customers and team members and provide progress updates as required To receive incoming calls and emails and act promptly, dealing with all enquiries or actions in a professional manner Monitor personal and general inboxes and action emails within a timely manner To record all client issues and feed back to your Line Manager, Network Performance Analyst and the Management Team where necessary Assist with any reporting requested for analysis and management of the department/region/client Liaise with designated Network Performance Analyst and any other departments to seek assistance and resolution where required Work towards achieving targets set on a daily/monthly/annual basis provided by your Team Leader/ Line Manager Assist with other Advisor's caseload as and when requested to ensure full service provision Ensure that claims data is maintained and kept fully updated with information from all sources in a timely manner To ensure you provide accurate and detailed recording of all information utilising our management systems so as to provide comprehensive audit trails Promote data security in and outside of the business at all times, strict adherence to DPA and information security standards Adhere to stated Company Policies and Procedures and carry out all duties in a way which is consistent with our clients' values The completion of duties as required from time to time by the Management Team Manage complaints in line with policy ensuring full and in-depth information is captured and logged to enable full reporting on Expressions of Dissatisfaction Ensure that you process and resolve expressions of dissatisfaction within FCA Guidelines and internal/external SLA's To promote our business and that of our clients by providing exceptional and friendly service at all times Person Specification First class communication skills Accurate data input skills Ability to build and maintain relationships Ability to work to agreed deadlines, targets and objectives Able to work as part of a team as well as autonomously to a high level of accuracy Good planning and organisational skills Good problem-solving skills Good decision maker Commitment to providing a first-class service to customers and repairers Customer focused Good knowledge of Microsoft Office What we offer Wellingborough, site based 37.5 hours per week, Monday to Friday plus 1 in 6 Saturdays (8.30am - 12.30pm) Employee health and benefits scheme, including anonymous counselling service, 24/7 GP service, retail and gym discounts and medical cashback scheme 21 days annual leave Additional birthday holiday Holiday purchase scheme Performance based salary increments Fun Company events and functions Free parking Monthly free food days Close to shops and amenities Reward and recognition To Apply If you feel you are a suitable candidate and would like to work for Vizion Network, please click apply to be redirected to their website to complete your application.

Mortgage Case Manager Corsham Full Time Permanent Monday Friday 37.5hrs per week Salary is dependent on experience We are currently recruiting for a Mortgage Case Manager to join our client based in their Corsham Branch. Job Purpose To manage mortgage applications from submission through to completion, ensuring excellent client service and efficient communication with lenders, while also supporting advisers, office operations, and third-party referrals. Act as the first point of contact for clients on mortgage applications. Contact clients within 24 hours of application submission. Progress applications through workflow stages in the system. Obtain regular updates from lenders/providers and promptly request outstanding information from clients. Aim to secure offers within 10 days of application submission. Proactively resolve issues (e.g. valuation access). Engage lender BDMs where appropriate and challenge decisions or timelines when necessary. Stay up to date on lender requirements and timescales, sharing updates with advisers. Maintain regular client contact (By phone in the first instance, followed by email/message if unavailable). Ensure accurate, complete, and up-to-date client records on Mortgage Keeper. Keep advisers informed of case progress and issues. Review and check mortgage offers thoroughly before notifying brokers. Liaise with introducers as required Office Management and Sales Support Upload and allocate client documents to the CRM, notifying advisers as appropriate. Handle correspondence from lenders/providers, directing it to relevant teams. Support directors with ad hoc administrative tasks. Monitor and manage stationery, office supplies, and equipment (including printers and first aid kit). Maintain accurate records of posted mail and reconcile with company postal bills. Support brokers to facilitate sales growth by ensuring effective communication and smooth processes Third-Party Referrals Refer clients to trusted third parties for additional services where appropriate. Other Duties Undertake any other reasonable ad hoc tasks. Collaborate with colleagues to ensure workloads are completed efficiently. Comply with FCA and Money Laundering regulations. Act as a customer service champion, upholding company standards and promoting a positive office culture Contribute ideas to improve back-office processes and business operations. Escalate staff complaints to directors and client ML concerns to the MLO/FCA in line with regulations. Required Qualifications 5 GCSEs grade 5 / C and above. Experience Minimum 2 years working in a Financial Advisory firm. Knowledge, Skills and Abilities Excellent communication, negotiation and interpersonal skills. Proficient in relevant IT systems. Highly organised with effective prioritisation and time management. Able to work independently. Strong team player with relationship-building and negotiation skills. Committed to ongoing professional development. By applying for this role you give permission for Purely Recruitment to submit your personal information contained within your CV or any other relevant information provided in order for the prospective employer to review your application for the specific role applied for. Purely recruitment will not submit or use your personal information for any other purposes other than for searching for alternative employment.

Overview: One of my local government clients is seeking a Complaint Service Improvement Officer to support the Community Services Directorate. This role is responsible for managing customer complaints, MP and Member enquiries, statutory requests, and leading service improvement initiatives across the department. Key Responsibilities: Handle all customer complaints, MP enquiries, Member enquiries and statutory enquiries including FOI, EIR and Data Protection requests. Lead and initiate service improvement work within the Directorate. Support and deliver project work and administrative duties for the Community Services Directorate. Analyse, allocate, administer and collate all representations, including Ombudsman cases, for the Directorate and Departmental Management Team. Produce departmental procedures and ensure compliance with corporate processes. Manage and coordinate FOI, EIR and Data Protection requests, ensuring legislative requirements are met. Research best practice and recommend process and service improvements to managers and senior stakeholders. Requirements: Experience in complaints handling within a public sector or regulated environment. Strong understanding of FOI, EIR, Data Protection and statutory enquiry processes. Excellent written communication, analytical skills and attention to detail. Ability to prioritise work, manage caseloads and meet deadlines. Strong stakeholder management and ability to work with senior teams. Experience implementing service improvements or process changes. If interested in this role please send your CV to Jahker Miah at Coyle Personnel Ltd.

Are you an experienced Sales Manager and are used to managing a small team? B2B experience is essential along with providing exceptional customer service. This is mainly an office based role, however you will conduct some customer external face to face meetings.You will be working in a very fast based environment, there is a salary of up to 42,000 plus a fantastic benefits package. The role: Monitoring sales across a range of customer accounts including managing a range of key accounts Creating, analysing and providing reports to the sales director and highlight anomalies and opportunities Negotiating special agreements with key accounts and providing guidance to other members of the team Managing the team on a day to day basis including recruitment, training and performance management as well as providing day to day guidance with customers Developing an understanding of the company's and competitors product ranges Understanding production/print processes, costs, logistics, and competitor capabilities Working with Marketing to maximise product exposure through industry media, social media, email campaigns, and catalogues Occasionally visiting key accounts and attending exhibitions as required Driving process improvements, support complaint resolution, and provide guidance to sales and aftersales team About You: Previous experience in a similar Internal Sales Manager or similar role such as managing and working with a team providing customer care in a business to business environment Experience of face to face meetings Exceptional relationship builder Excellent interpersonal skills A good problem solver Confident using Word, Excel and Outlook A full current driving licence Benefits: A salary of up to 42,000 21 days holiday plus bank holidays, rising to 24 days Your birthday as an extra day off An early Friday finish every other week Free parking Pension scheme Regular staff rewards and social events Staff discount Support for your charity work Staff referral bonus Great career prospects INDAB

Are you experienced within the Inbound Travel Industry? Are you a natural relationship builder? Based in Kent and looking for a local role? Look no further! We are working with an established leading provider of travel, leisure and hospitality products and services in the UK, Ireland and mainland Europe, who are looking for a Product and Contracting Manager to join their team. Reporting to the Commercial Director, the Product & Contracting Manager will be responsible for contracting predominately restaurants and attractions in Ireland, Scotland & the North of England, to fulfil our Key trade/B2B and B2C demands. A key function of the role is to ensure existing and new supplier relationships are built and maintained to maximize all commercial opportunities. Key Duties & Responsibilities Negotiate competitive rates and conditions for all land services notably restaurants & attractions. Secure contracts with suppliers in line with the purchasing strategy and remit advised from the Commercial Director. Product development - source new venues and be proactive in proposing new products appropriate to the various sales channels. Provide product updates and presentations of new products or packages to B2B clients To propose, plan and attend business trips and meetings in order to negotiate and renegotiate contracts. Ensure existing and new supplier relationships are built and maintained to maximize all commercial opportunities. Organise and attend FAM trips. Attend key industry events, workshops and networking opportunities where required. Ability to travel to key destinations in the UK, particularly Ireland and Scotland and to Northern Europe when required. Prepare and analyse statistics via software products to benefit effective negotiations and product analysis for re contracting. To develop and maintain commercially advantageous business relationships with our suppliers. Provide the Operations team with product updates and respond to day-to-day queries. Ensure all contracts are completed accurately and in full with all information being set up in a timely fashion. To liaise with all internal departments to ensure all departments are fully up to date these include, finance, systems, sales & marketing. Negotiate added-value deals, overrides and special offers. Constantly challenging yourself to increase product knowledge and identifying potential suppliers to support our product offering. Investigate and resolve service complaints Ensure high service quality standards are met year on year and to promptly deal with queries from colleagues and suppliers Support sales functions with production of quarterly sales material, e-shots and customer rates sheets. Entering contracts into the in house HLG database Key Skills A least 2 years' experience in the travel industry preferably in a purchasing role within the UK Inbound market. Confident and passionate about succeeding in the role. The applicant needs to have strong commercial acumen, be adaptable, reliable and flexible, with a responsible attitude and possess the ability to respond to tight deadlines. Excellent negotiation skills Excellent organisational and planning skills. The ability to build effective relationships The ability to deal with competing priorities effectively Self-motivated and good working under pressure. A good knowledge of Word, Excel and PowerPoint Strong written and verbal communication skills (English) The ability to handle multiple projects, whilst maintaining meticulous attention to detail and a "can do attitude". An enthusiastic and strong team player Additional languages desirable particularly German or French as is a knowledge of UK and Northern European cities Throughout the year it will be anticipated that you will spend approximately 50% of your time attending site visits, FAM trips, visiting clients, and attending workshops across the UK and Ireland (including travel to Ireland / Scotland approximately 8 - 10 times a year). The package: A salary of 29,000 - 30,000 Hybrid working Interested? Please click APPLY or contact (url removed)

National Head of Branch Network Wills & LPAs 10 Branches c.55 FTE Salary Negotiable + Bonus Scheme Permanent SF Partners are working exclusively with a high-growth legal services business specialising in Wills, LPAs, Probate and Estate Planning to recruit a National Head of Branch Network. This is a senior national leadership role responsible for leading a 10-branch network (c.55 FTE), including 8 Branch Managers and 35+ Legal Advisors. The function sits at the heart of the organisation's revenue engine, with full accountability for branch performance, conversion, customer outcomes, and operational delivery. Reporting into the Operations Director / COO, this role replaces a previous regional structure and creates a single point of ownership for the entire branch network. The successful candidate will be responsible for driving commercial performance, embedding operational discipline, and building a high-performing leadership layer across all sites. The Opportunity This is a high-impact leadership role combining commercial ownership, multi-site operational management, and people leadership at scale. The National Head of Branch Network will be responsible for building a consistent, high-performing branch model that delivers strong conversion from appointment to instruction, excellent customer outcomes, and efficient cost-to-serve across all locations. This is a field-based role requiring a highly visible leader who spends significant time in branches, coaching managers, solving operational issues, and driving performance through direct engagement. Key Responsibilities Commercial Performance & Network Leadership Own the performance of the national branch network across revenue, conversion, customer satisfaction, and cost-to-serve Deliver and manage branch-level scorecards aligned to commercial and quality outcomes Drive key commercial levers including appointment-to-instruction conversion, advisor productivity, and cross-sell performance Report monthly performance against EBITDA and network KPIs to the COO and executive team Leadership of Branch Managers Lead, coach, and develop 8 Branch Managers as accountable site leaders Recruit and onboard missing Branch Managers as a priority deliverable Establish a structured performance cadence including 1:1s, monthly reviews, and quarterly talent planning Build a strong leadership pipeline and succession plan across the branch network Set clear expectations for performance, standards, and accountability Operating Model & Customer Experience Define and embed a consistent branch operating model across all sites Oversee customer journey standards, appointment handling, and service delivery Maintain the balance between branch-based and home appointments Drive local market performance and support branch-level growth initiatives Ensure high-quality customer experience and compliance with regulatory standards Capacity Planning & Call Centre Partnership Work in close partnership with the Head of Lead Generation Call Centre Co-own the "Booked : Instruct" metric across the organisation Align appointment demand with advisor capacity across all branches Participate in weekly forecasting and capacity planning reviews Ensure efficient scheduling and utilisation of Legal Advisor capacity Estate, Growth & Operational Development Own branch estate strategy including openings, closures, relocations, and acquisitions Support the launch and performance of flagship and new sites (including Manchester) Oversee integration of acquired will-banks and customer portfolios Work with Property, Finance, and Operations teams on expansion strategy Drive continuous improvement across the operating model Compliance & Governance Partnership Operate within the regulatory framework set by Supervision, Compliance, and Complaints teams Ensure consistent adherence to data protection, safeguarding, and regulatory standards Embed compliance as part of day-to-day branch performance and leadership behaviour Maintain high standards of audit readiness and operational discipline About You We are keen to speak with candidates who have: Proven experience leading a multi-site branch or regional network (ideally 8+ locations) Strong track record of managing managers and leading through a leadership layer Commercially driven mindset with clear P&L or EBITDA accountability Experience delivering sales or conversion growth across a distributed network Strong coaching and leadership capability with a focus on performance improvement Experience in regulated, customer-facing environments such as legal services, financial services, insurance, funeral planning, or similar sectors Willingness to be highly field-based and spend significant time in branches Package Salary: Negotiable Performance-related bonus scheme (EBITDA and balanced scorecard based) Indicative OTE available subject to structure Senior national leadership role with strategic influence Field-based position (UK-wide, HQ Derby) Apply For a confidential discussion regarding this opportunity, please contact SF Partners directly.

Berry Recruitment are NOW hiring for a committed and experienced Customer Service Administrator to work for a company in Abingdon, Oxfordshire Role: Sales Order Administrator Salary : 28,000 per annum Location: Abingdon, Oxfordshire Hours: 9am - 5pm, Monday - Friday Key Responsibilities of the Customer Service Administrator: Processing orders received from customers via email Processing orders received from customers via amazon portal Assist in the effective liaison, support and assistance between customer services department and Rest of organisation (particularly sales department) Maintaining mechanisms for surveying and measuring customer satisfaction and disseminate Feedback to the appropriate internal entities Using the crm system to manage the functions of receiving, assessing, analysing, resolving and Documenting customers' issues and complaints in accordance with agreed requirements Generate daily metrics report and send it to the ceo and finance manager Assist with issuing credit note requests and follow the process of getting these approved (by sales Director, finance manager and ceo) Achieve agreed personal targets and assist to achieve cs team targets Ensure compliance to relevant codes, legislation, and procedures including health and safety Maintain accurate records/documentation associated with your work Immediately report problems/failures that may impact on the organisation and/or its customers to Line manager Contribute towards the smooth running of the team Adhere to all organisation policies and procedures Interact and co-operate with all members of the organisation, its suppliers and clients/customers Interact and respond to queries and complaints from end users (amazon, ebay, shopify customers) About you: Basic knowledge of Microsoft word, excel, PowerPoint and outlook Excellent written and verbal communication in English Good understanding of administration and the office environment generally An understanding of compliance issues and how a cs team works High integrity and honesty in all dealings Good analytical, interpersonal, organisational and problem-solving skills Basic project management skills Ability to work under pressure Strong time-management skills Ability to work independently and as part of the team No candidate will meet every single desired qualification we have listed. If your experience looks a little different but you think you can role; value to the role, we'd love to learn more about you!" For more information and to apply, contact the Oxford branch of Berry Recruitment - (phone number removed) or click 'Apply Now' to submit your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.

Complaints Officer Location: Leicester based / Hybrid working negotiable Contract: Full-Time Salary: £28,000 £38,000 PA (depending on experience) Our client is a technology-focused Mortgage Network, offering support services to Mortgage and Protection Advisers. Their goal is to continue to be the best home for Mortgage Advisers, Protection Specialists, Equity Release Experts and General Insurance Professionals, whatever their size or location, using market-leading technology. The Role To support the network to independently and impartially investigate, manage and resolve network and 3rd party complaints and disputes, providing a fair outcome whilst remaining commercially aware. Key Tasks Include: Receiving inbound queries and complaints and responding in a timely and appropriate manner within FCA guidelines and timescales. Ensure that complainants are treated in a fair and consistent manner. Ensure you are familiar with the Financial Conduct Authority's Dispute Resolution Rules (DISP) and other relevant guidance is applied when handling complaints. Complete complaint investigations thoroughly; researching databases, files, records, and meeting with relevant staff/members in order to produce a detailed report of the events and actions leading up to the complaint. Where appropriate recommend suitable redress or arrange for remedial action to be completed to address the complaint, in accordance with Complaints Handling Policy. Manage a workload of cases at various stages of resolution. Confidentially and clearly communicate with all parties both verbally and in writing, ensuring that the complainant has a full understanding of the matter. Liaise with other bodies such as the Financial Ombudsman, Legal Firms or Claims Management Companies in handling complaints as required. Ensure that accurate records of complaint investigations are maintained on the system as well as copies of all documentation and information used in support of the investigation. Assisting with producing management information for use by Senior Managers and Directors. Assisting with the recording and monitoring of legal fees. Work with the Risk and Compliance team to ensure the firm's systems and controls are robust, support the immediate and future business plans and adhere to regulatory requirements. Identify systems, procedures and control improvements. Provide support and assistance to any ad hoc compliance projects as appropriate. Qualifications: CeMAP / Equivalent professional financial services qualification or willingness to work towards this. Skills / Competencies: Able to demonstrate a suitable level of industry knowledge especially the mortgage and protection process and experience to conduct the role. A good grounding and understanding of working within a Regulatory environment. Excellent verbal and written communication skills. Confident in presenting complex information in a clear and concise manner. The ability to analyse information with a view to making informed decisions. Passionate in building excellent working relationships with both colleagues and members to deliver the right outcomes for all parties. Good team player, but with an ability to work under own initiative. Good computer skills including Microsoft applications. Experience Required: Minimum three years of experience in a similar role within the financial services sector. Knowledge of the various FCA rules and guidance relating to the above sector (i.e. DISP, CONC, ICOBS, Vulnerable Customer and Consumer Duty). Experience of working under pressure, prioritising and working to tight deadlines. Competent on Microsoft Office Suite i.e. Excel, Word etc. Personal Qualities: Highly self-motivated and with strong personal discipline to meet key objectives. Confident and assured manner when discussing regulatory matters, whilst maintaining an informative and consultative style. Commitment to the fair treatment of customers. Curious (root cause analysis). Able to focus on customer outcome(s) and avoiding foreseeable harm. As our client is a non-sponsoring company, you must already have the right to work in the UK.

SF Partners are supporting our high growth client in recruiting a Client Services Manager to lead their growing Client Services team. It's a pivotal role: you'll own client communication, transaction progression, team performance and service standards, reporting to the Sales & Operations Director. You'll inherit a team of four and build from there. This is hands-on - you'll lead the team and be on the calls and emails yourself, especially when a transaction gets complicated or the news is hard. You'll come from property, estate agency, auctions, conveyancing, financial services or customer success - somewhere client-facing, fast-moving and detail-heavy. What you'll own Client experience & relationships - Lead the Client Services function and hold the line on service standards. - Handle a high volume of client calls and emails directly - and set the standard for how the team handles theirs. - Be the escalation point for complex enquiries and complaints, and resolve them, don't just route them. - Build real relationships with buyers, sellers, landlords, investors and partners. - Track client satisfaction and act on what it tells you. - Set service standards that put the client first, and make sure the team lives by them. Team leadership & development - Manage, mentor and develop a team of four Client Services Executives, and grow it as the business scales. - Run regular reviews, coaching and training. - Set clear objectives, KPIs and development plans for each person. - Build a team that's calm under pressure and genuinely good with people. Transaction progression - Oversee the full journey: draft listing instruction exchange completion. - Coordinate sales, conveyancers, auction partners and clients so nothing stalls. - Keep clients informed at every stage - bad news fast, never silence. Process, compliance & systems - Review and improve client services processes so they're faster and clearer. - Keep records, documentation and client comms accurate and to standard. - Work with compliance to meet regulatory requirements. - Get the most out of our CRM - we run on Salesforce - and help optimise how the team uses it. Operational & commercial - Report regularly on satisfaction, team performance, transaction progress and service levels. - Spot opportunities to improve retention and generate referrals. - Work across sales, compliance, marketing and operations to keep the experience consistent. - Support growth and operational improvement initiatives. What we're looking for - Proven experience leading a client services, client care or customer success team - this is a must, not a nice-to-have. - A track record in property, auctions, conveyancing, financial services or a similar regulated, client-facing field. - High energy and genuine enthusiasm - the kind of person clients are glad picked up the phone, and the team feeds off. - Comfortable carrying a high volume of calls and emails without dropping the detail. - Someone who runs towards a difficult conversation, not away from it. - Strong people-management instincts - you coach, you don't just manage. - Confident with CRM systems - Salesforce experience is a real plus. - Organised under pressure, with the judgement to know what to escalate and when. - Clear communicator. Plain English, no waffle, on the phone and on the page.

This role has a starting salary of £81,796 per annum, based on a 36-hour working week. It is a fixed term contract to August 2027, with the possibility of the role becoming permanent subject to review and funding. We are excited to be hiring a second Head of Special Educational Needs and Disabilities (SEND) to join our fantastic Special Educational Needs and Disabilities (SEND) service. This role is based in Woking and is open to hybrid working . As a team we split our time between working from home and collaborating in the office for a minimum of two days per week. In addition, we aim for visits to schools and settings to take place on a regular basis as we continue to build upon our collaborative working with them. You must be able to visit schools and settings with very little notice should the need arise. Our Offer to You 26 days' holiday, rising to 28 days after 2 years' service and 31 days after 5 years' service , plus bank holidays Option to buy up to 10 days of additional annual leave A generous local government salary related pension Up to 5 days of carer's leave and 2 paid volunteering days per year Paternity, adoption and dependents leave An Employee Assistance Programme (EAP) to support health and wellbeing Learning and development hub where you can access a wealth of resources Wellbeing and lifestyle discounts including gym, travel, and shopping A chance to make a real difference to the lives of our residents About the Team At Surrey we are committed to ensuring that all children and young people with SEND receive an outstanding service, and we are well on our journey towards offering this. We encourage our SEND and Inclusion Services to work closely and collaboratively in affecting timely and purposeful casework that ensures the best possible outcomes for vulnerable children and young people. Relational and restorative working practices underpin all our practice with stakeholders, partners, clients and customers. About the Role This role will be the service lead for: complaint prevention strategy and improved responses to parents and carers, with a particular focus on the required operational work, in close collaboration with the service manager for customer complaints and resolutions Annual Review recovery Workforce strategy, recruitment and retention, working closely with the Service Manager for SEND Operations Strengthen communication, quality assurance and stakeholder confidence Transitions to adulthood operational service lead With the existing Head of SEND you will share oversight of: NEET recovery work Co-lead the SEND service through LGR Support design and implementation of new service models for East/West SEND operational decision making following MATD meetings Decision makers for Request to Issue input into SEND reform plans LGR planning at service manager level You will also operationally lead on the following aspects of the SEND Service work: West school relationships development work Management of the West Area SEND Managers oversight of improvements in Annual Review timeliness in the West Staff training webinar and bulletin development You will work with colleagues across the county council and directorate, as well as partner organisations and stakeholders such as councillors, headteachers and parent and voluntary organisations to plan, lead and review the delivery of these statutory duties. You will be responsible for ensuring that partner agencies are appraised of changes to demand for EHCPs and provision and the impact upon their organisations. This role requires effective prioritisation of competing pressures and management of inter-dependencies including oversight of and mitigations for any risks and issues arising. Attached to this role is a high-cost decision making function and shared oversite of an establishment of over 200 staff. This role will carry a high political profile and will require you to use your strong dispute resolution skills to manage situations sensitively. You will deputise for the Assistant Director for SEND when required to ensure continuity of service. Your Application In order to be considered for shortlisting, your application will clearly evidence the following experience, skills and align with our behaviours: Understanding of the Childrens and Families Act and how this applies to the work of the SEND teams in the delivery of the ECHNA process, Annual Reviews and Key Stage Transfer Evidence of leadership within SEND (or linked service) Understanding of the needs of Families, Young People and Schools Awareness of the local and national pressures impacting SEND Understanding of the value of relational working. Ability to regularly visit schools and settings, including with little notice The job advert closes at 23:59 on the 16th of June 2026 with interviews planned to follow. Local Government Organisation (LGR) Surrey County Council is undergoing Local Government Reorganisation, moving from a two-tier system to new unitary councils in April 2027. Your role will transfer with current terms and conditions to one of these new councils, supporting local devolution and greater powers for our communities. Our Commitment We are a disability confident employer which means if you have shared a disability on your application form and have evidenced you meet the minimum criteria, we guarantee you an interview. Your skills and experience truly matter to us. From application to your first day, we're committed to supporting you with any adjustments you need, we value inclusion and warmly welcome you to join and help build a workplace where everyone belongs.

Complaints Officer Location: Leicester based / Hybrid working negotiable Contract: Full-Time Salary: £28,000 - £38,000 PA (depending on experience) Our client is a technology-focused Mortgage Network, offering support services to Mortgage and Protection Advisers. Their goal is to continue to be the best home for Mortgage Advisers, Protection Specialists, Equity Release Experts and General Insurance Professionals, whatever their size or location, using market-leading technology. The Role To support the network to independently and impartially investigate, manage and resolve network and 3rd party complaints and disputes, providing a fair outcome whilst remaining commercially aware. Key Tasks Include: Receiving inbound queries and complaints and responding in a timely and appropriate manner within FCA guidelines and timescales. Ensure that complainants are treated in a fair and consistent manner. Ensure you are familiar with the Financial Conduct Authority's Dispute Resolution Rules (DISP) and other relevant guidance is applied when handling complaints. Complete complaint investigations thoroughly; researching databases, files, records, and meeting with relevant staff/members in order to produce a detailed report of the events and actions leading up to the complaint. Where appropriate recommend suitable redress or arrange for remedial action to be completed to address the complaint, in accordance with Complaints Handling Policy. Manage a workload of cases at various stages of resolution. Confidentially and clearly communicate with all parties both verbally and in writing, ensuring that the complainant has a full understanding of the matter. Liaise with other bodies such as the Financial Ombudsman, Legal Firms or Claims Management Companies in handling complaints as required. Ensure that accurate records of complaint investigations are maintained on the system as well as copies of all documentation and information used in support of the investigation. Assisting with producing management information for use by Senior Managers and Directors. Assisting with the recording and monitoring of legal fees. Work with the Risk and Compliance team to ensure the firm's systems and controls are robust, support the immediate and future business plans and adhere to regulatory requirements. Identify systems, procedures and control improvements. Provide support and assistance to any ad hoc compliance projects as appropriate. Qualifications: CeMAP / Equivalent professional financial services qualification or willingness to work towards this. Skills / Competencies: Able to demonstrate a suitable level of industry knowledge especially the mortgage and protection process and experience to conduct the role. A good grounding and understanding of working within a Regulatory environment. Excellent verbal and written communication skills. Confident in presenting complex information in a clear and concise manner. The ability to analyse information with a view to making informed decisions. Passionate in building excellent working relationships with both colleagues and members to deliver the right outcomes for all parties. Good team player, but with an ability to work under own initiative. Good computer skills including Microsoft applications. Experience Required: Minimum three years of experience in a similar role within the financial services sector. Knowledge of the various FCA rules and guidance relating to the above sector (i.e. DISP, CONC, ICOBS, Vulnerable Customer and Consumer Duty). Experience of working under pressure, prioritising and working to tight deadlines. Competent on Microsoft Office Suite i.e. Excel, Word etc. Personal Qualities: Highly self-motivated and with strong personal discipline to meet key objectives. Confident and assured manner when discussing regulatory matters, whilst maintaining an informative and consultative style. Commitment to the fair treatment of customers. Curious (root cause analysis). Able to focus on customer outcome(s) and avoiding foreseeable harm. As our client is a non-sponsoring company, you must already have the right to work in the UK.

Complaints Officer Location: Leicester based / Hybrid working negotiable Contract: Full-Time Salary: £28,000 £38,000 PA (depending on experience) We are a technology-focused Mortgage Network, offering support services to Mortgage and Protection Advisers. Our goal is to continue to be the best home for Mortgage Advisers, Protection Specialists, Equity Release Experts and General Insurance Professionals, whatever their size or location, using market-leading technology. The Role To support the network to independently and impartially investigate, manage and resolve network and 3rd party complaints and disputes, providing a fair outcome whilst remaining commercially aware. Key Tasks Include: Receiving inbound queries and complaints and responding in a timely and appropriate manner within FCA guidelines and timescales. Ensure that complainants are treated in a fair and consistent manner. Ensure you are familiar with the Financial Conduct Authority's Dispute Resolution Rules (DISP) and other relevant guidance is applied when handling complaints. Complete complaint investigations thoroughly; researching databases, files, records, and meeting with relevant staff/members in order to produce a detailed report of the events and actions leading up to the complaint. Where appropriate recommend suitable redress or arrange for remedial action to be completed to address the complaint, in accordance with Complaints Handling Policy. Manage a workload of cases at various stages of resolution. Confidentially and clearly communicate with all parties both verbally and in writing, ensuring that the complainant has a full understanding of the matter. Liaise with other bodies such as the Financial Ombudsman, Legal Firms or Claims Management Companies in handling complaints as required. Ensure that accurate records of complaint investigations are maintained on the system as well as copies of all documentation and information used in support of the investigation. Assisting with producing management information for use by Senior Managers and Directors. Assisting with the recording and monitoring of legal fees. Work with the Risk and Compliance team to ensure the firm s systems and controls are robust, support the immediate and future business plans and adhere to regulatory requirements. Identify systems, procedures and control improvements. Provide support and assistance to any ad hoc compliance projects as appropriate. Qualifications: CeMAP / Equivalent professional financial services qualification or willingness to work towards this. Skills / Competencies: Able to demonstrate a suitable level of industry knowledge especially the mortgage and protection process and experience to conduct the role. A good grounding and understanding of working within a Regulatory environment. Excellent verbal and written communication skills. Confident in presenting complex information in a clear and concise manner. The ability to analyse information with a view to making informed decisions. Passionate in building excellent working relationships with both colleagues and our members to deliver the right outcomes for all parties. Good team player, but with an ability to work under own initiative. Good computer skills including Microsoft applications. Experience Required: Minimum three years of experience in a similar role within the financial services sector. Knowledge of the various FCA rules and guidance relating to the above sector (i.e. DISP, CONC, ICOBS, Vulnerable Customer and Consumer Duty). Experience of working under pressure, prioritising and working to tight deadlines. Competent on Microsoft Office Suite i.e. Excel, Word etc. Personal Qualities: Highly self-motivated and with strong personal discipline to meet key objectives. Confident and assured manner when discussing regulatory matters, whilst maintaining an informative and consultative style. Commitment to the fair treatment of customers. Curious (root cause analysis). Able to focus on customer outcome(s) and avoiding foreseeable harm. As we are a non-sponsoring company, you must already have the right to work in the UK.

Safer Communities Officer Department: Safer Communities Directorate: Housing and Environment Location: Perceval House, Ealing, W5 (Hybrid - 3 days office / 2 days home) Contract: 3 months (initial) Hours: 35 hours per week Rates: 23.05 per hour PAYE 30.71 per hour Umbrella Reporting to: Safer Communities Team Leader About the Role We are seeking an experienced Safer Communities Officer/ Community Safety Officer Anti-Social Behaviour (ASB) Officer Community Protection Officer Neighbourhood Safety Officer Enforcement Officer (Community Safety) Public Protection Officer To support the delivery of proactive and reactive initiatives aimed at tackling nuisance, anti-social behaviour, crime and disorder across the borough. Working within an area-based, multi-disciplinary cluster, you will play a key role in reassuring communities, improving resident satisfaction and delivering effective enforcement and prevention activity in partnership with internal teams and external agencies. This post is subject to safer recruitment practices and a satisfactory CRB/DBS check, due to work involving children and/or vulnerable adults. Key Responsibilities Support the Safer Communities Team Leader in planning, coordinating and delivering Safer Communities initiatives. Work collaboratively within an area-based multi-disciplinary cluster to identify and resolve complex community safety issues. Lead and contribute to projects, promotional activities and partnership initiatives addressing anti-social behaviour, nuisance, crime and disorder. Manage complaints and complex casework, proactively identifying legal and non-legal remedies. Gather, analyse and compile high-quality evidence, including witness statements, in line with civil procedural rules. Prepare court-ready case files and liaise with Legal Services to progress enforcement action. Attend court and present cases as a council witness when required. Build and maintain effective working relationships with council services, police, partner agencies, elected members, residents and businesses. Maintain accurate and up-to-date records on council systems. Ensure all work complies with council policies, professional standards, data protection, human rights, equalities and health & safety legislation. Essential Knowledge, Skills & Experience Proven operational knowledge of delivering complex enforcement work under the Anti-Social Behaviour, Crime and Policing Act 2014. A good understanding of the Housing Act 1985, including the management of secure tenancies. A good understanding of the Homelessness Code of Guidance for Local Authorities. Experience applying structured problem-solving techniques to complex and sensitive cases. Excellent analytical and investigative skills, with the ability to assess evidence in line with civil procedural rules. Proven experience of preparing complex legal casework and attending court to present cases. Experience influencing partners and stakeholders to deliver joined-up services for local communities. Strong operational knowledge of housing, anti-social behaviour, crime prevention and community safety. Experience working with vulnerable individuals and challenging customers in a professional and positive manner. Excellent written and verbal communication skills, including experience representing the council at public meetings and delivering presentations. Strong organisational skills, with the ability to prioritise competing demands and meet tight deadlines. Ability to work flexibly, including attending meetings or incidents outside normal office hours when required. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)

Do you have a background in Internal Sales, Account Management or possibly B2B customer service and experience managing a small team? Would you like to work for a successful, market leading company where people genuinely matter? As well as great benefits and profits, they have a fantastic working culture and team-based environment and regularly hold staff social events and provide treats and incentives to the team. There is a salary of up to 42,000 and benefits including free parking, pension scheme, and holidays that increase to 24 days plus bank holidays over time (plus your birthday as an extra day off!), staff rewards and more! What will you be doing as Internal Sales Manager? Based in the offices, you will be overseeing a small team to ensure the smooth running a division of the business and maintain and developing the customer base. Duties will include: Monitoring sales across a range of customer accounts including managing a range of key accounts Creating, analysing and providing reports to the sales director and highlight anomalies and opportunities Negotiating special agreements with key accounts and providing guidance to other members of the team Managing the team on a day to day basis including recruitment, training and performance management as well as providing day to day guidance with customers Developing an understanding of the company's and competitors product ranges Understanding production/print processes, costs, logistics, and competitor capabilities Working with Marketing to maximise product exposure through industry media, social media, email campaigns, and catalogues Occasionally visiting key accounts and attending exhibitions as required Driving process improvements, support complaint resolution, and provide guidance to sales and aftersales team We would LOVE to hear from you if you have the following skills and experience: Previous experience in a similar Internal Sales Manager or similar role such as managing and working with a team providing customer care in a business to business environment A background in a company selling products via distributors, wholesale supply or similar would be interesting Experience of face to face meetings with commercial customers An insight into marketing with the ability to work in conjunction with the marketing team to create new ideas Superb relationship builder Excellent interpersonal skills A good problem solver Strong commerciality Confident using Word, Excel and Outlook A full current driving licence What will you get in return for your work as Internal Sales Manager? A salary of 38,000 to 42,000, depending on experience 21 days holiday plus bank holidays, rising to 24 days Your birthday as an extra day off! An early Friday finish every other week Free parking Pension scheme Regular staff rewards and social events Staff discount Support for your charity work Staff referral bonus Great career prospects Fabulous working environment with a real family feel where everyone works well together If this sounds like an Internal Sales Manager, Head of Division, or Commercial Manager role you would LOVE, please send your CV today! Apply now by sending your CV. We aim to respond to all successful applications within 2 days. If you haven't been contacted within 2 days your application has been unsuccessful. Please check our website and apply directly for any other suitable positions you see. We apologise that we are unable to contact everyone in person and thank you for your interest. Jobwise Ltd is an employment agency and the details sent in your application may be stored on our secure database.

Assistant Chief Executive Location: Croydon Salary: 151,848 - 157,898 Contract: Fixed Term Contract until December 2026 (with potential extension) About the Role We are seeking an exceptional and highly experienced leader to join our client as our Assistant Chief Executive. This is a critical, high-profile role at the heart of the organisation, responsible for driving transformation, supporting the council's Renewal Improvement Plan, and ensuring the delivery of high-quality, financially sustainable services. As a key member of the Corporate Management Team, you will work closely with the Chief Executive, Corporate Directors and elected Members to shape the future of the borough, embedding a "One Council" approach and leading significant organisational and cultural change. Key Responsibilities Reporting to the Chief Executive, the Assistant Chief Executive will: Provide strategic leadership across a broad portfolio including: Public Health (in partnership with the Director of Public Health) Digital, ICT and cyber security Resident access and customer services Information governance (FOI, SAR, GDPR) Corporate complaints and oversight of Ombudsman/ICO liaison Communications and engagement (internal and external) Human Resources, organisational development and workforce planning Elections, Mayor's Office support, and Coroner's Service support Policy, business intelligence, performance management Programme & project management, resilience and emergency planning Equality, Diversity & Inclusion Service quality, productivity improvement and transformation Lead delivery of the Renewal Improvement Plan, ensuring robust programme management and measurable outcomes Provide high-quality professional advice to: Leader and Cabinet Scrutiny & Overview Committee Audit, Ethics and other council committees Drive the development and implementation of corporate strategies, policies and performance frameworks Lead resident-focused service transformation, enhancing digital access and customer experience Champion transparency, accountability, and continuous improvement across all services Oversee significant budgets, ensuring financial sustainability, compliance and value for money Lead and inspire a large, multi-disciplinary directorate, with direct line management of senior leaders Act as a key partner across local, regional and national networks, including London-wide bodies and voluntary sector organisations Play a critical role in emergency planning and response, including Gold command and deputising for the Chief Executive where required About You We are looking for a visionary, collaborative and values-driven leader with: Proven experience operating at senior executive level within a complex organisation (local government or similar) Previous experience working within London at CEO level A track record of delivering large-scale transformation and improvement programmes Strong political acumen and experience working with Members and governance structures Expertise across corporate services including HR, digital, communications, policy or performance Financial leadership experience, including managing large budgets and driving savings programmes Outstanding leadership skills, with the ability to inspire, influence and develop high-performing teams A strong commitment to equality, diversity and inclusion A passion for public service and improving outcomes for residents Additional Information This role is politically restricted under the Local Government and Housing Act 1989 The postholder must uphold the Nolan Principles of Public Life: Selflessness, Integrity, Objectivity, Accountability, Openness, Honesty and Leadership The role requires flexibility, including occasional evenings, weekends, and emergency response duties This is a unique opportunity to play a pivotal role in one of London's most ambitious transformation programmes. You will help shape a financially stable, resident-focused council and make a lasting impact. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)

Safer Communities Officer (Grade 9) Department: Safer Communities Directorate: Housing and Environment Location: Perceval House, Ealing, W5 (Hybrid - 3 days office / 2 days home) Contract: 3 months (initial) Hours: 35 hours per week Rates: 23.05 per hour PAYE 30.71 per hour Umbrella Reporting to: Safer Communities Team Leader About the Role We are seeking an experienced Safer Communities Officer to support the delivery of proactive and reactive initiatives aimed at tackling nuisance, anti-social behaviour, crime and disorder across the borough. Working within an area-based, multi-disciplinary cluster, you will play a key role in reassuring communities, improving resident satisfaction and delivering effective enforcement and prevention activity in partnership with internal teams and external agencies. This post is subject to safer recruitment practices and a satisfactory CRB/DBS check, due to work involving children and/or vulnerable adults. Key Responsibilities Support the Safer Communities Team Leader in planning, coordinating and delivering Safer Communities initiatives. Work collaboratively within an area-based multi-disciplinary cluster to identify and resolve complex community safety issues. Lead and contribute to projects, promotional activities and partnership initiatives addressing anti-social behaviour, nuisance, crime and disorder. Manage complaints and complex casework, proactively identifying legal and non-legal remedies. Gather, analyse and compile high-quality evidence, including witness statements, in line with civil procedural rules. Prepare court-ready case files and liaise with Legal Services to progress enforcement action. Attend court and present cases as a council witness when required. Build and maintain effective working relationships with council services, police, partner agencies, elected members, residents and businesses. Maintain accurate and up-to-date records on council systems. Ensure all work complies with council policies, professional standards, data protection, human rights, equalities and health & safety legislation. Essential Knowledge, Skills & Experience Proven operational knowledge of delivering complex enforcement work under the Anti-Social Behaviour, Crime and Policing Act 2014. A good understanding of the Housing Act 1985, including the management of secure tenancies. A good understanding of the Homelessness Code of Guidance for Local Authorities. Experience applying structured problem-solving techniques to complex and sensitive cases. Excellent analytical and investigative skills, with the ability to assess evidence in line with civil procedural rules. Proven experience of preparing complex legal casework and attending court to present cases. Experience influencing partners and stakeholders to deliver joined-up services for local communities. Strong operational knowledge of housing, anti-social behaviour, crime prevention and community safety. Experience working with vulnerable individuals and challenging customers in a professional and positive manner. Excellent written and verbal communication skills, including experience representing the council at public meetings and delivering presentations. Strong organisational skills, with the ability to prioritise competing demands and meet tight deadlines. Ability to work flexibly, including attending meetings or incidents outside normal office hours when required. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)

Role: Contract Manager Location: Central London Salary: 65k-70k + Car Allowance Working Pattern: Hybrid We are working with a leading facilities management company seeking a highly capable Contract Manager to lead the delivery of a high-profile TFM London Schools contract, ensuring the provision of a first-class facilities management service. Job Overview This role will act as the primary contract representative to the customer, taking full responsibility for service delivery across both hard and soft FM services. The successful candidate will ensure consistently high standards of operational performance, compliance, and customer satisfaction across the contract. Reporting into the Key Account Director, the Contract Manager will be accountable for operational delivery, team leadership, financial performance, and continuous improvement initiatives. The role requires a strong relationship-builder who can engage effectively with key stakeholders while driving service excellence and contract performance. The contract has a significant soft services element, with cleaning representing the largest service line. As such, candidates must demonstrate experience managing cleaning operations alongside a solid understanding of technical FM delivery, including planned preventative maintenance (PPMs) and engineering compliance. Key Responsibilities Ensure the efficient and effective management of integrated facilities operations across four sites, including planned and reactive maintenance of buildings, engineering systems, and assets. Lead the delivery of cleaning and other soft FM services in line with agreed standards and service level agreements. Act as the primary point of contact for the customer, building strong and lasting stakeholder relationships. Oversee the performance of onsite operational teams, including Cleaning Managers and Operations Managers. Ensure full compliance with health and safety legislation and promote a positive safety culture across the contract. Monitor the delivery of PPMs, statutory compliance activities, and technical service standards. Maintain accurate operational records, reporting, and documentation relating to maintenance activities and safe systems of work. Manage contract budgets, financial targets, and service level agreements in a commercially responsible manner. Drive continuous improvement initiatives to enhance service delivery, customer satisfaction, and contract performance. Manage customer queries, escalations, and complaints, ensuring timely and effective resolution. Person Specification Proven experience in a Contract Manager, Key Account Manager, or similar facilities management leadership role. Strong experience delivering services within a TFM environment. Demonstrable experience managing large-scale cleaning operations and wider soft FM services. Good technical understanding of engineering services, asset management, PPMs, and statutory compliance. Strong leadership and organisational skills, with the ability to manage multi-site operations and drive high performance. Excellent stakeholder management and communication skills. Commercially aware, with experience managing budgets, KPIs, and contractual performance. Strong knowledge of relevant health and safety legislation, regulations, and industry standards. Service-focused approach with a commitment to delivering exceptional customer outcomes.

Complaints Officer Hackney E8 On-Site ASAP Start Until 7th August 2026 219.83 to 254 a day (Umbrella Rate) 158.86 to 188.55 a day (PAYE Rate) Are you a proactive problem-solver with a strong background in performance and complaints management? We are looking for a Complaints Officer to join Hackney Council The Role As a Complaints Officer, you will play a crucial role in ensuring the organisation delivers high-quality, value-for-money services. You will work with services and managers across directorates, often contributing to varied work or projects at one time. Key Responsibilities: Investigate and Manage Complaints: Conduct investigations into corporate and ombudsman complaints, and manage responses to Members' Enquiries. This includes investigating more complex, sensitive, and corporate/ombudsman complaints. Drive Service Improvement: Use the reasons for complaints occurring to drive improvements, identifying where service failures and inefficiencies create demand for services. Provide analysis of complaints to inform and shape service reviews and improvements. Performance Management Support: Support services in fulfilling the performance management framework and provide assurance that adequate performance systems are in place to meet corporate and statutory requirements. Data Analysis & Insight: Critically analyse data from various sources (financial, performance, customer feedback) to give managers insight into performance issues and identify actions to address them. Leadership and Quality Assurance: Lead on work streams and projects that involve managing the input of others from across the organisation, and potentially partners. You will also be responsible for checking and quality assuring the work of others. About You You will need to be flexible, adaptable, and able to develop strong working relationships with a wide range of managers and services. Knowledge and Experience: Candidates must be able to evidence experience delivering positive outcomes in at least one of the following contexts: Complaints investigations/learning from complaints Experience of handing stage 1 & 2 complaints Performance management Business process analysis and re-design Risk analysis Value for money assessment and analysis Service review and improvement Desirable: Experience of working in and/or in-depth knowledge in a priority area such as Housing , Children's services, Adults services, or Local Government Finance. Core Competencies: Building good internal and external relationships and representing the Council Using Project Management skills to plan, prioritise, and manage work Cutting through complex evidence to reach clear, definite, and timely decisions Actively seeking opportunities for more efficient and effective ways of doing things (Delivering value for money) Securing mutual understanding and commitment with delivery partners (Collaborative and team player) Thriving in and contributing to a high-performing culture, taking on challenging tasks and developing new skills Interested in making a real difference through performance and complaints analysis? Apply now! Commercial Services Trading Ltd is acting as an Employment Business in relation to this vacancy.