76 jobs found

An exciting opportunity for an experienced Senior Surveyor to lead and support responsive repairs delivery across a large social housing portfolio, providing technical expertise on complex building defects, disrepair, damp and mould cases, and contractor performance. The role combines operational leadership, customer-focused service delivery, and team development to ensure repairs are completed safely, efficiently, and to a high standard. Client Details This opportunity sits within a leading housing organisation committed to maintaining and improving a large and diverse residential portfolio across London and the Midlands. The organisation places residents at the centre of service delivery, with a strong focus on safety, quality, compliance, and customer satisfaction. As part of the Property Services team, the organisation is seeking an experienced Senior Surveyor to provide technical leadership and operational support across responsive repairs and complex maintenance cases. The role plays a key part in ensuring repairs are diagnosed accurately, delivered efficiently, and completed to a high standard while maintaining strong contractor relationships and delivering excellent resident outcomes. This is an excellent opportunity to join a collaborative and forward-thinking property team, working closely with surveyors, contractors, operational managers, and residents to improve housing stock, resolve complex building issues, and drive continuous service improvement. Description Lead and support the Responsive Repairs Team in the diagnosis and delivery of reactive repairs within agreed timescales and quality standards Provide technical guidance and support to Repair Surveyors, including advice on Schedule of Rates (SOR), basket rates, SCHOTT schedules, and repair responsibility boundaries Support the Regional Property Manager and Responsive Repairs Manager in achieving service objectives and key performance indicators Assist in resolving complex building defects, disrepair cases, damp and mould issues, and technical repair challenges across the housing portfolio Carry out inspections and technical assessments to identify building defects and specify appropriate remedial solutions Ensure repairs and maintenance works are delivered in line with organisational standards, contractual obligations, health and safety legislation, and CDM regulations Monitor team workloads, productivity, and outputs to ensure effective service delivery and efficient use of resources Provide analysis and trend identification on complaints, recurring repairs, and contractor performance to support service improvement initiatives Develop and maintain strong working relationships with internal and external contractors, stakeholders, and operational teams Ensure expenditure is controlled in line with budget provisions and that planned or complex works are escalated appropriately to specialist teams Prepare monthly reports on team activities, performance, and operational issues for the Regional Property Manager Support the development and continuous improvement of surveyors and technical staff through coaching, mentoring, and knowledge sharing Ensure accurate use of systems and data to maximise operational efficiency and maintain high-quality property records Promote excellent customer service standards, ensuring residents are kept informed and supported throughout the repairs process Apply HHSRS principles effectively when assessing property conditions, hazards, and repair requirements Support the implementation of the organisation's customer experience strategy and continuous improvement objectives Participate in the Out of Hours rota as required Profile Proven experience managing a team within a responsive repairs, property maintenance, or housing surveying environment Strong technical knowledge of housing construction, building defects, maintenance diagnostics, and responsive repairs delivery Experience resolving complex repair issues, disrepair cases, and damp and mould diagnostics Strong understanding of the NHF Schedule of Rates (SOR), basket rates, and SCHOTT schedules Good knowledge of HHSRS assessments, health and safety legislation, and CDM regulations Experience working collaboratively with contractors and negotiating improvements in service delivery and value for money Ability to manage multiple priorities, projects, and operational demands within a fast-paced environment Strong communication and interpersonal skills with the ability to explain technical issues clearly to residents and non-technical stakeholders Excellent organisational skills with the ability to monitor workloads, outputs, and service performance effectively Ability to identify trends, analyse complaints, and implement service improvements proactively Experience developing and mentoring technical teams to improve performance and service quality Strong customer focus with a commitment to delivering safe, high-quality repairs and positive resident outcomes Ability to work independently, make sound decisions, and manage complex stakeholder relationships RICS qualification or working towards qualification (or equivalent) is essential Full UK driving licence required Job Offer Competitive salary of 58,664 - 61,751 Generous annual leave entitlement plus bank holidays Pension scheme with employer contribution Opportunity to lead on complex repairs and property maintenance cases across a large housing portfolio Strong focus on professional development, technical training, and career progression Collaborative working environment with exposure to operational, technical, and strategic property functions Opportunity to directly influence service quality, customer satisfaction, and housing standards Agile working arrangements available Stable and well-structured organisation with strong operational support systems and long-term investment in housing services

The Opportunity: We are seeking a proactive and empathetic interim Income Manager for a Social Housing provider based at a head office in Leicester. This is a hybrid post with 2-3 days a week in the office. There is an opportunity for this role to get permanent. The primary focus of this role is to support customers in sustaining their tenancies through a customer-focused approach, fostering a culture of early intervention and arrears prevention while robustly managing rent, service charge, and lease fee income. Key Income Manager duties: Manage a portfolio of arrears cases to ensure debt is consistently reducing across a variety of tenure types. Handle end-to-end arrears enforcement by issuing legal notices, preparing court documentation, and representing the organisation in court to request appropriate orders. Lead on the annual rent and service charge setting process, communicating all adjustments clearly to superior landlords, tenants, and benefit departments. Proactively engage with Housing Benefit departments and the DWP (Universal Credit) to resolve complex claim issues and ensure payments are assessed efficiently. Support Housing Officers with data collection and allocate incoming cash payments directly to debt via the finance system. Produce comprehensive monthly and quarterly arrears, rental income, and void income reports for senior leadership and superior landlords. Handle difficult financial conversations with tenants and appointees with deep understanding and empathy to build strong rapport. Identify service weaknesses and design strategic action plans for effective income management in support of the Head of Housing. Further information about the Income Manager role: Location: Based out of our central Leicester head office, at least 2 days a week on site Salary: 17-18.50 per hour based on experience Requirements for the Income Manager role: Experience: Essential previous experience working within a housing association in an income management role, with a proven track record of reducing arrears. Knowledge: Deep knowledge of Housing Benefit regulations; a solid understanding of the Supported Housing sector and Intensive Housing Management models is highly desirable. Qualifications: CIH Level 3 qualified or holding equivalent housing management qualifications is strongly preferred. Skills: Excellent attention to detail, strong analytical report writing capabilities, and highly effective internal and external stakeholder management skills. Core Competencies: A resilient, "can-do" attitude with the ability to confidently navigate lone working, handle sensitive client data securely, and maintain an up-to-date knowledge of relevant welfare legislation. How to apply for the Income Manager role: Please apply for this role online or contact Matt at Avalon for a confidential discussion. Avalon, trading name of Spirehouse Recruitment Limited, is an equal opportunities employment business and employment agency. We practise a diverse and inclusive recruitment process that ensures equal opportunity for all individuals.

We are looking for an experienced Team Leader to join our dedicated team and help develop and coordinate our learning disabilities supported housing schemes and domiciliary services across Blackpool. As a Team Leader, you will be at the forefront of our leadership team, ensuring the effective delivery and daily operational management of our services. You will be responsible for leading a team of staff, providing supervision, coaching, performance management, and support to staff, volunteers, and students. You will ensure the provision of person-centred support that enables customers to maintain their independence, enhance their wellbeing, and enjoy opportunities for personal development. Your role includes overseeing the deployment of staff to meet individual needs and preferences within available resources, identifying training needs (both mandatory and service-specific), and maintaining accurate records. You will respond to referrals, undertake initial assessments of need, and ensure all service users have co-produced support plans and designated Key Workers. Establishing clear goals and pathways towards greater independence for service users, you will organize regular person-centred reviews, putting each person's views and journey at the heart of planning and decision-making. Working closely with local multi-disciplinary teams and community-based agencies, you will provide holistic, wrap-around support. You will maintain high standards of environmental safety and quality, ensuring a welcoming and inclusive atmosphere. Facilitating service user engagement, involvement, and peer support, you will implement robust quality monitoring methods and provide key performance indicators, identifying and planning necessary actions. You will provide exceptional customer care, proactively communicate with stakeholders about risk management and the welfare of the people we support. Your strong ethical duty of care and commitment to safeguarding vulnerable individuals will be at the core of your work. If you're interested in this opportunity and would like to discuss it further, please contact Neil Maguire, Area Manager via or by email: .uk. Vacancy Reference Number: 93502 Applications for this role must be submitted via the Creative Support website using the above vacancy reference number Creative Support has a corporate commitment to enabling people with caring and family responsibilities to apply for senior roles, part time applicants will be considered for this role. Full training is provided, as is the opportunity to work towards QCF Diploma in Health and Social Care. Benefits of working with Creative Support include a probationary bonus, pension contributions, 33 days Annual Leave and company paid enhanced DBS. We are a passionate, inclusive, and anti-racist organization - Stonewall Diversity Champion, Disability Confident Employer who have recently received Investors in People Gold awarded. Applications are reviewed as they are received, we do not provide feedback for unsuccessful applications. We can only accept applications from candidates who are located in and eligible to work within the UK - This post will not be open to Sponsorship under the UKVI scheme , and we are unable to accept applicants with Skilled Worker Visas .

Scheme Manager Location: Arkright Court, Leominster Salary : Competitive Vacancy Type: Permanent, Part Time (35 hours per week) Are you passionate about helping people live independently in a safe and supportive environment? At Stonewater, we re looking for a proactive and caring individual to join us at Arkwright Court, a welcoming retirement living scheme in Leominster. As our Scheme Manager, you ll be the friendly face of the scheme, supporting the Delivery Manager with day-to-day operations and ensuring our residents feel safe, supported, and empowered to live independently. You ll take ownership of essential safety checks, including health & safety, fire safety, and the warden call system, making sure we meet compliance standards and deliver consistently high levels of service. Your keen eye for detail and proactive approach will help you identify and manage risks, including safeguarding concerns, and you ll be confident in taking appropriate action to ensure residents wellbeing is always prioritised. What we re looking for Experience in housing or customer-facing roles. Strong IT skills (Microsoft Office) and a willingness to learn new systems. Excellent record-keeping and attention to detail. A self-starter with great organisational skills and a passion for helping others. Clear communicator who works well with residents, colleagues, contractors, and external agencies. A practical problem-solver who delivers high-quality work and meets deadlines. Someone who takes pride in delivering excellent customer service, including resolving feedback and complaints. Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references and possession of a valid Right to Work document. Discover Stonewater: Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Our mission is to provide quality homes and services for people whose needs are not met by the open market. We re looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people s lives. We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation. To Apply If you feel you are a suitable candidate and would like to work for Stone Water, please click apply to be redirected to their website to complete your application.

Imaginative Bid Writer & Bid Manager Salary: 100,000 - 120,000 (DOE) + Bonus + Benefits Location: Northern Home Counties / East Midlands (Hybrid Working Available) Most bids fail because they all sound the same. This role exists to change that. Imaginative Bid Writer & Bid Manager - This is not a standard Bid role This is an opportunity for a senior Bid Manager, Bid Writer, Proposals Manager or Head of Bids to take full ownership of how a growing business wins work. You will not be managing a process. You will be improving it. The Opportunity A growing, privately owned contract-led operational business operating across property services, social housing, repairs and maintenance, refurbishment, facilities services, and related outsourced operational environments is looking to appoint an Imaginative Bid Writer & Bid Manager to strengthen its work-winning capability. The business has built a strong reputation for delivery and is now entering a new phase of growth, supported by a strengthened senior leadership team. The focus now is on improving the quality, consistency, differentiation, and impact of bids. This role sits at the centre of that. What You Will Be Doing This is a hands-on, high-impact Bid Writing and Bid Management role where you will take full ownership of the bid process from start to finish. More importantly, you will improve how bids are done across the business. You will: Work directly with operational leaders, commercial teams, and senior stakeholders Extract real delivery insight, KPIs, case studies, and evidence Write and structure high-quality, compelling bid responses Develop win themes and differentiate submissions from competitors Improve how information is captured, stored, and reused Build consistency without introducing unnecessary bureaucracy Contribute to the overall commercial positioning of the business You will be expected to go into the business and extract what others miss, turn operational reality into compelling, differentiated bids, challenge inputs that are not strong enough, deliver high-quality submissions under pressure, and improve how the business approaches bidding, not just execute it. This is not about answering questions. It is about building submissions that win work. What Makes This Role Different Most Bid Manager or Bid Writer roles are process-led. This one is not. There is no interest in template-driven, corporate bidding approaches. You will not be sitting behind a system waiting for input. Instead, you will: Speak directly to the people delivering contracts Ask the right questions Challenge where necessary Build responses from real information You will also identify gaps in how the business presents itself and help improve that. Most bid roles are process-driven and sit within established teams. This one does not. You will be given ownership, visibility, and the opportunity to shape how a business wins work, working directly with senior leadership in a fast-moving environment. What Good Looks Like You do not just write strong bids. You identify things the business is doing that are not being captured, turn fragmented information into clear, structured responses, make bids stand out without overcomplicating them, and improve win rates over time. What We Are Looking For This role will suit a Senior Bid Manager, Bid Writer, Bid Lead, Head of Bids or Proposals Manager who wants more ownership and impact. You will: Have experience in bid management, bid writing, proposals or work-winning Be comfortable operating in a fast-paced, delivery-focused environment Be able to work with limited or unstructured information Have strong written communication and storytelling ability Be confident engaging with senior stakeholders and operational teams Be proactive, commercially aware, and solutions-focused Your experience may have been gained within sectors such as: Public sector outsourcing Social housing Property services Repairs and maintenance contractors Facilities management (particularly reactive or operationally intensive environments) Utilities or infrastructure services Construction and refurbishment Multi-site operational service businesses Contract-led operational environments Outsourced facilities or field service operations Other transferable experience will also be considered where candidates can demonstrate strong work-winning capability, operational understanding, stakeholder engagement, and high-quality bid writing expertise. AI, Tools and Approach You will be expected to use tools such as AI (including ChatGPT, Claude, Copilot or similar) to improve efficiency and output quality. However, this is not about producing generic responses. The focus is on: Quality of thinking Clarity of communication Tailored, relevant submissions The expectation is that you use these tools intelligently to enhance output, iterate and refine responses, and continuously improve quality rather than relying on first-pass outputs. The Environment This is a growing SME environment, not a corporate structure. The culture is: Fast-paced Delivery-focused Commercially driven Accountable You will have direct exposure to senior leadership and a visible impact on how the business wins work. This is a senior-level appointment, reflected in both responsibility and package. Salary & Benefits 100,000 - 120,000 (DOE) basic salary Performance-related bonus Hybrid working This Role Will Not Suit You If You rely heavily on templates or rigid bid processes You prefer coordinating input rather than owning outcomes You need complete or highly structured information before you can start You are not comfortable challenging senior stakeholders Why Apply This is an opportunity to step into a high-impact Bid Manager / Head of Bids role within a growing business where you can: Take full ownership of bids Improve how the business wins work Work directly with senior stakeholders Shape a function rather than fit into one Apply Now If you are an experienced Bid Manager, Bid Writer, Proposals Manager or Head of Bids looking for a role with genuine ownership and impact, apply now.

Property Services Manager £50,000 p.a. to £52,000 p.a. + Benefits + 25 Days holiday + B/H A small Housing Association in South London is looking for a Property Services Manager to start in the next few weeks. This role will oversee the management and maintenance of multiple properties within the portfolio, managing the day-to-day repairs, maintenance and voids ensuring that all properties are safe, well-maintained, and compliant with relevant regulations. The postholder will lead and motivate a small team to provide a professional and robust service, with a tenant focus. Our client is looking for someone with proven experience in property management, facilities management, or a related field. Strong knowledge of building maintenance, compliance, and health and safety regulations will be required, as well as leadership skills. A relevant professional qualification or the willingness to undergo a relevant qualification is an added bonus, along with experience in managing social housing or supported living properties. They will be reviewing applications on an ongoing basis therefore early applications are advised. Please provide an up-to-date CV and Cover Letter. An Enhanced Disclosure and Barring Service check will be required.

Ashberry recruitment are currently recruiting a property service manager for a well established housing association in West Yorkshire. In this role, the successful candidate would be expected to oversee the Intensive housing management (IHM) functions at all of the the services ran by the housing association. You would be accountable to: The Head of Service/chief Executive Working hours: 35 hours per week working flexibly Monday to Friday 9am-6:30pm Annual Leave: 20 working days plus 5 days after successful completion of Probationary period plus 8 public holidays THE ROLE WILL INCLUDE; To be the safeguarding and health and safety lead for the organisation. Conducting health and safety visits to properties alongside tenancy management officer and support staff at each service. To identify any health and safety or safeguarding issues and work to resolve with the relevant teams. To liaise with our landlord partners when taking on new properties and ensuring that all paperwork is completed, health and safety standards are met before leases are signed by Heads of Service. (HOS) To ensure stock condition surveys and any new leased accommodation standards checks are completed in conjunction with service managers and all paperwork is uploaded to relevant accommodation folders. To ensure maintenance spreadsheets are audited on a weekly basis and any issues identified are followed through with the relevant team until signed off. To ensure any risk assessments associated with accommodation and or office spaces are reviewed in line with policies and procedures and any issues identified are resolved within time scales. To assist HOS with ensuring that we are complying with all quality assurance by auditing the service practices annually , relating to BQAF and SHIP standards. To work with the Head of Service to complete annual CHAS accreditation and work with HOS to ensure any other accreditations are carried out. To work with the Business Support Manager to organise and host quarterly Speakout forum meetings with Service Users in relation to Intensive housing management, accommodation standards and the organisations Speakout charter. To review IHM related policies and procedures as per the timetable for reviews. INTENSIVE HOUSING MANAGEMENT; To ensure that void properties are turned around and re let within agreed timescales as per key performance indicators for each service. To audit void spreadsheet on a fortnightly basis and discuss any issues with relevant service managers/team leaders. To comply with and ensure teams are working within the Organisation's Referrals & Allocations Policy and procedures in order to maximise occupancy levels and minimise voids. To promote key health and safety policies that protect and safeguard service users as part of our duty of care to vulnerable people. Ensure our Health and Safety Policy and procedures e.g. inspections and tests are carried out across our services in a robust and responsive way to ensure that we can promote a safe environment for our service users to live in. To oversee the buildings are safe and protected from direct or indirect harm. Liaising with relevant building owners or landlord representatives to ensure that our schemes are maintained to a high standard and do not pose any risk to our service users and/or wider community. To audit repairs spreadsheets on a fortnightly basis to ensure all repairs are carried out within timescales. To ensure all properties have an up-to-date annual fire risk assessment in place. To audit the fire reporting spreadsheet on a fortnightly basis to ensure all FRA's are up to date with a clear review date. Ensure staff and service users understand and abide by the fire evacuation procedures. To keep informed of any changes in legislation relating to fire. To work in conjunction with the Council and hostel service manager to ensure that an annual FRA is completed and all actions and remedial work is carried out within timescales. To audit the annual testing spreadsheets to ensure all properties are compliant with all risk assessments required within timescales. To work in conjunction with service managers to review disaster recovery strategies for dispersed accommodation and hostel service on an annual basis. Report any concerns you may have around serious health and safety issues to HOS in order that they can be dealt with as a priority. WHAT IS EXPECTED OF YOU IN THIS ROLE; 1. To have strong leadership skills - to be able to lead from the front. Deploying resources effectively and efficiently in order to meet business objectives and fulfil team performance targets. 2. Team Building - Raising morale and ensuring that everyone is doing their bit to pull as a team and ensure that quality services are being delivered in a fair and consistent manner. 3. Effective support - to be able to guide and support staff in delivering a high standard of intensive housing management services. 4. To apply effective problem solving skills and initiating a project management approach that identifies a problem, apply a solution, implement and monitor effectiveness. 5. To apply strong communication skills that clarifies work tasks and expectations of role/responsibility. 6. To be able to respond to crisis and emergency situations in a calm and responsive manner. 7. To promote health and safety and safeguarding at every level in terms of accommodation, staff, service users and the working environment. 8. To work collaboratively within the management team to ensure that management performance targets and business objectives across the organisation are fulfilled within clear timescales. YOU MUST - - Have previous experience working in the supported housing sector - A full UK driving license - Previous experience in property management - Knowledge of health and safety regulations and Safeguarding procedures - Have a CIH Level 4 or equivalent, or be willing to undertake the relevant training to achieve this.

Single Homeless Project has an opportunity for a Service Manager to join our experienced and committed teams based in Camden ?. You will join us on a full-time, permanent basis . In return, you will receive a competitive salary starting at £40,508.79 and rising incrementally to £43,844.03 per annum. Single Homeless Project is a London-wide charity. Our vision is of a society where everyone has a place to call home and the chance to live a fulfilling life. We help single Londoners by preventing homelessness, providing support and accommodation, promoting wellbeing, enhancing opportunity, and being a voice for change. From supporting people in crisis to helping people take the final steps towards independence and employment, we make a difference to 12,000 lives every year across all 32 boroughs. We offer you more than a job; we offer you a chance to be part of a compassionate, driven team that's committed to making a real difference in people's lives. You'll have the opportunity to lead, co-create, and inspire change while enjoying a collaborative, growth-oriented environment. Join us in creating a brighter, more hopeful future for individuals in need. About the Service Manager role: Some services need more than strong management they need a leader who can hold the whole picture, set the standard and keep young people s futures at the centre when the work is busy, fast-moving and high stakes. As Service Manager for our Camden Young People s service, you will lead a high support accommodation service made up of 4 units, supporting 31 young people and providing overall leadership to a team of around 20 staff. You ll be responsible for the safe, effective and high-quality delivery of the service, bringing confident oversight across safeguarding, housing management, risk, performance, quality, staffing and day-to-day operations. You ll lead with presence and purpose, supporting your team to deliver consistent, personalised and trauma-informed support that helps young people build stability, independence and stronger future pathways. You ll also play a key role in strengthening partnership working across Camden, including with local authorities, commissioners and partner agencies. From referrals and move-on pathways to Ofsted readiness, data, young people s feedback and continuous improvement, you ll make sure the service is not only well run, but constantly learning, improving and ambitious for the young people it supports. At SHP, you ll also be part of a supportive learning culture, with access to training, development and opportunities to keep growing as a leader while shaping a service that really matters. About you: You bring strong experience managing accommodation-based, residential, youth, housing, social care or similar services, with the confidence to lead a sizeable team and hold service-wide standards. You understand the responsibilities that come with managing a young people s service, including safeguarding, housing management, health and safety, performance, quality and risk. You re confident supporting teams to work with young people facing multiple disadvantage, using trauma informed, psychologically informed and strengths-based practice to shape meaningful, personalised support. You can balance warmth with accountability, creating a team culture where staff feel supported, clear on expectations and able to deliver high-quality work. You build trust quickly with staff, young people and partners, and bring the integrity, curiosity and courage needed to lead a service where people can thrive. Our attractive benefits package includes: A salary increase after successfully completing six month's probationary period A 37.5 hour working week including flexible working hours (core hours are 10am 4pm) in non-accommodation services 25 days annual leave, increasing annually to the maximum 30 days (plus paid Bank Holidays), A contributory pension scheme: Single Homeless Project will contribute the equivalent of 5% of your annual salary Staff Health Cash Plan and discounts scheme Comprehensive and integrated training programme designed specifically to develop the skills and knowledge involved in our work Closing Date: Wednesday 10th June at midnight Interview Date: Thursday 18th June at a Young Person's Service This post will require an Enhanced DBS check to be processed (by SHP) for the successful applicant. Please note applications are reviewed for AI use in application questions. Applications with insufficient/without current right to work or requiring sponsorship will not be accepted for this role. Don t miss out on this great opportunity to join the Single Homeless Project team please click apply now to become our Service Manager - we'd like to hear from you! Single Homeless Project is actively committed to equal opportunities and the promotion of diversity and inclusion, in all of our services and workplaces. We are also Disability Confident Committed and are IIP Silver accredited.

Location: Hybrid with occasional travel to Bradford/Peterborough Salary: £38,194 per annum Hours: 35 per week, Mon Fri, 9am 5pm Contract: Permanent Our client believes everyone deserves a safe, affordable place to call home. This drives everything they do delivering great service, understanding customer needs, and constantly evolving to better support both their customers and their people. About the role As a Service Charge Accountant, you'll ensure service charge costs are accurate, transparent, and compliant with regulations and occupancy agreements. Your work will directly support financial stability and build customer trust. You'll contribute to forecasting, budgeting, and reporting, working with a collaborative team. This role suits someone confident in housing and service charges, who stays up to date with industry changes and can challenge where needed to achieve the right outcomes. Salary £38,194 for fully qualified candidates. Those still developing may start 5 10% lower, with clear progression support. About you Essential: Strong knowledge of service charge legislation Advanced Excel skills Management accounting experience Experience preparing auditable service charge accounts Understanding of housing tenure types Finance qualification (or working towards) Desirable: Social housing experience Knowledge of scheme structures Ability to interpret tenancy agreements/leases Pre-employment checks (including DBS) will apply. Interview process Stage 1: Informal discussion with the hiring manager Stage 2: Assessment and behavioural interview (includes a pre-completed customer service questionnaire) Benefits 28 days holiday + bank holidays + birthday leave (option to buy more) Health plan, GP access, gym discounts, volunteering day Financial perks and discounts platform Pension options and life assurance (3x salary) Enhanced family policies and flexible working Strong career development and training opportunities Inclusion Our client is committed to creating an inclusive workplace where everyone feels valued and supported. Adjustments are available throughout the recruitment process. Please note: Applicants must have the right to work in the UK. No sponsorship available. REF-

Property Services Manager £50,000 p.a. to £52,000 p.a. + Benefits + 25 Days holiday + B/H A small Housing Association in South London is looking for a Property Services Manager to start in the next few weeks. This role will oversee the management and maintenance of multiple properties within the portfolio, managing the day-to-day repairs, maintenance and voids ensuring that all properties are safe, well-maintained, and compliant with relevant regulations. The postholder will lead and motivate a small team to provide a professional and robust service, with a tenant focus. Our client is looking for someone with proven experience in property management, facilities management, or a related field. Strong knowledge of building maintenance, compliance, and health and safety regulations will be required, as well as leadership skills. A relevant professional qualification or the willingness to undergo a relevant qualification is an added bonus, along with experience in managing social housing or supported living properties. They will be reviewing applications on an ongoing basis therefore early applications are advised. Please provide an up-to-date CV and Cover Letter. An Enhanced Disclosure and Barring Service check will be required.

Maintenance Manager required by a Housing Association in Omagh Your new company The services of Hays have been retained by our client, Rural Housing Association, to recruit a Maintenance Manager on a fixed term contract for a period of 15 months to cover a period of maternity leave. Your new role Reporting to the Development and Property Assets Director, you will be responsible for the delivery of a customer-focussed, cost-effective response and planned maintenance service to Association tenants. You will: • Manage, develop, and motivate employees to deliver objectives in line with KPIs to drive a high-performance culture to ensure high quality standards, consistency of approach and compliance in all procedures.• Continuously monitor and report on the performance of the maintenance service and implement improvement plans as and when required.• Monitor the progress of all maintenance work (Response, Planned and Cyclical) and ensure projects are undertaken in accordance with Health and Safety legislation.• Monitor and report on the performance of contractors, checking tenant satisfaction for all works (planned, cyclical, adaptations or response) completion times against the Association's Performance Standards and Targets.• Seek to ensure all complaints are actioned and resolved in line with the Associations Complaints Policy.• Oversee that all Response repair requests are processed and completed with proper response times, in line with the Association's Measured Term Contract.• Achieve the Association's Key Performance Indicators and targets in relation to response repairs, change of tenancy repairs, adaptations, void management, servicing, pre- and post-inspections, invoice payments etc.• Oversee the agreed planned cyclical maintenance programme to ensure completion within relevant timescales and standards.• Ensure adaptations are completed in accordance with the procedures detailed in the DFC Housing Association Guide• Work with colleagues to ensure the completion of a void inspection schedule of works required for the re-let of void properties in line with the association's Void Management Policy. What you'll need to succeed To be considered for this role, you must possess: A relevant third level qualification.5+ years of Property Management experience with at least 2 of those at a supervisory level.A proven track record in formulating and delivering programmes to performance targets, budget and achieving high levels of customer satisfaction.Strong proven procurement and contract management experience relating to the delivery of work programmes.Knowledge and experience of managing Measured Term Contracts and proven track record of delivery.Strong project management skills and proven track record of delivery.The ability to build and manage collaborative relationships with a range of stakeholders.Proven success in managing contractors, consultants, suppliers and budgets. What you'll get in return This role offers an immediate start and the opportunity to take up a key role with responsibility for the development and delivery of the planned and response maintenance service. Alongside the basic salary, Rural Housing offers a range of benefits to employees, including hybrid working, a great pension scheme (15.5% employer contribution), excellent supported learning/development opportunities, a paid health care plan which can provide help with dental, optician and medical costs and an EV Car and Cycle to Work scheme. What you need to do now Please contact Andrew McLarnon to discuss this position in confidence. Alternatively, please apply using the link attached to register your interest.

A rapidly expanding housing and specialist accommodation group is seeking an experienced Head of Strategic Partnerships to drive growth across London and the South East. This is a senior, commercially focused role for someone with an established network across housing, care, commissioning, and local government. The successful candidate will be responsible for creating strategic partnerships, securing referral pathways, and generating new accommodation opportunities across supported housing, specialist housing, temporary accommodation, and care-related services. This is not an operational role. We are looking for a proven relationship-builder with a track record of converting partnerships into occupied units, contracts, and sustainable revenue streams. Key Responsibilities of a Head of Strategic Partnerships: Develop and maintain strategic relationships with local authorities, commissioners, care providers, and housing partners. Secure new accommodation opportunities across London and the South East. Establish referral pathways that drive occupancy across specialist and supported housing services. Generate and convert partnership opportunities into contracted placements and long-term arrangements. Build relationships with Adult Social Care, Children's Services, Housing Needs, Procurement, and Commissioning teams. Work closely with senior leadership to identify growth opportunities and expand service delivery. Represent the organisation at partnership meetings, networking events, and sector forums. Negotiate commercial agreements and partnership arrangements. Candidate Requirements Proven track record of securing housing referrals, placements, contracts, or framework agreements within housing, care, or supported accommodation sectors. Established relationships with local authority commissioners, Adult Social Care, Children's Services, Housing teams, NHS bodies, care providers, or Registered Providers. Demonstrable experience generating occupancy, revenue, and growth through strategic partnerships. Strong commercial, negotiation, and stakeholder management skills. Background within housing, supported housing, social care, commissioning, care provision, or related sectors. Likely current or previous roles: Head of Partnerships, Business Development Director, Commissioning Manager, Strategic Partnerships Manager, Supported Housing Manager, or similar. Experience within supported housing, exempt accommodation, temporary accommodation, homelessness, mental health, learning disabilities, domestic abuse, or supported living services would be advantageous. What's on Offer 60,000 - 120,000+ basic salary, dependent on experience, network, and track record. Performance-related bonus and commission structure. Hybrid working arrangement. Direct access to senior leadership and decision-makers. Significant opportunity to influence growth and expansion strategy. Long-term career progression within a rapidly growing organisation. This role is ideal for a well-connected partnerships or business development professional who can demonstrate a history of turning relationships into contracts, referrals, and sustainable occupancy growth. If this Head of Strategic Partnerships role is of interest, please apply or contact (url removed)

Role: Perpetrator Case Manager (Domestic Abuse) Salary: £14 - £18 per hour dependent on pay status Locations: Covering Bristol Duration: 3 - 5 month contract Hybrid: 1 day visits, 2 days from home. Essential: Must drive Supporting Futures are recruiting for a well-respected charity, that aims to improve the lives of victims of domestic abuse and their children, by holding high-risk perpetrators to account. They are looking for Case Managers to work with high risk/ high harm perpetrators of domestic abuse through targeted and intensive 121 work. The services forms part of an innovative national project that aims to improve the lives and safety of victims and children, by holding high-risk perpetrators to account. The project combines case management of perpetrators with a co-ordinated multi-agency response. Synopsis of duties: Working on a one-to-one basis with perpetrators whose victims have been identified as high risk at MARAC/ high harm perpetrators at the Domestic Abuse Perpetrator Panel (DAPP) Carrying out intensive and targeted support which promoted attitudinal and behavioural change Supporting clients with additional practical needs which may impact on their behaviour including substance misuse, mental health, finance, housing etc Making referrals and linking clients to complementary services Working closely with existing agencies to design a co-ordinated, strategic individual intervention plan to address identified needs and risks and promote understanding of the impact of abusive behaviours Working closely with the IDVA service to review risk, develop safety plans and improve outcomes for all parties involved Responsible over the long term for delivering outcomes, working typically for between 3 and 12 months to achieve behaviour change with each service user What they are looking for: Candidates who are passionate and committed to working within a multi-disciplinary team and will have a demonstrable track record of working with complex need service users Experience within the field of domestic abuse, and/or mental health, substance misuse and offending (this can include Mental Health/ Substance Misuse Services, Prison, Probation, YOT, Care Leavers, Supported Housing/ Hostel and/ or Social Services) An understanding of domestic abuse and its impact The successful candidate will need to have driving license and access to a car and will need to have a DBS on the update service/ issued within the last 12 months. We would also encourage graduates relevant to the field to apply (Criminology, Psychology, Criminal Justice, etc) Should this opportunity be of any interest please call (phone number removed) or email your CV to (url removed) Supporting Futures Consulting acts as both an employer and an agency.

A Local Authority is seeking an experienced Interim Operations Manager to provide leadership across a portfolio of supported housing and housing-related support services. This role will oversee operational delivery across services supporting adults with a range of needs, including individuals experiencing homelessness, mental health challenges, and those requiring specialist support within supported accommodation settings. The successful candidate will play a key role in ensuring services are compliant, high-performing, and focused on delivering positive outcomes for residents and communities. Key Responsibilities Provide operational leadership across multiple supported housing services Manage and support service managers and frontline teams across dispersed locations Ensure services meet contractual obligations, regulatory standards, and performance targets Lead on safeguarding, risk management, complaints, and service improvement initiatives Monitor operational performance and implement improvements where required Develop and maintain effective relationships with commissioners, partner agencies, and stakeholders Oversee service budgets and ensure effective use of resources Promote a customer-focused, inclusive, and outcomes-driven culture across services About you Proven experience managing supported housing or adult support services within a Local Authority, housing association, or supported living environment Strong knowledge of safeguarding, housing legislation, welfare benefits, and supported housing best practice Experience leading multi-site or geographically dispersed teams Strong stakeholder management and partnership working experience Ability to drive operational performance and service improvement Experience managing budgets and delivering financially sustainable services Excellent communication, leadership, and organisational skills A strong understanding of equality, diversity, and inclusion within service delivery For further information or to discuss the role in more detail, please get in touch.

Independent Living Scheme Manager (with Care) Location: Gordon Colling House, Bedford, MK42 0SJ Salary: 31,992.21 Full Time (37 hours) Permanent We're looking for a passionate and proactive Independent Living Scheme Manager to deliver a high-quality, responsive service for customers living in Independent Living with care scheme. This is a varied and rewarding role where you'll oversee the day-to-day management of scheme, support residents to maintain independence, and work closely with onsite care team and external partners to create a safe, inclusive, and thriving community. Key Responsibilities Housing & Scheme Management Manage allocations, lettings, and tenancy-related matters. Monitor performance against KPIs including occupancy, arrears, and service delivery. Maintain strong relationships with residents, ensuring timely support and engagement. Ensure properties and communal areas are safe, compliant, and well maintained. Community & Resident Engagement Build a vibrant, inclusive community through events and ongoing engagement. Support residents across mixed tenure types, ensuring equitable service. Act as a visible and approachable presence within the scheme. Partnership Working Work closely with on-site care teams, contractors, and ancillary services. Collaborate with external agencies to coordinate support for residents. Build strong relationships with key stakeholders and partners. Safeguarding & Risk Management Carry out needs and risk assessments, ensuring residents' safety and wellbeing. Manage safeguarding concerns and anti-social behaviour cases effectively. Develop and monitor person-centred support plans. Financial & Operational Oversight Support budget management and ensure effective use of resources. Monitor service performance and contribute to continuous improvement. About You You'll be confident, compassionate, and highly organised, with a strong commitment to supporting customers over 55 to live independently. You will need to demonstrate a person-centred, empathetic approach, alongside the confidence to handle challenging situations effectively. You will bring a collaborative mindset, enabling you to work successfully with a range of partners, and a genuine passion for supporting people to live independently. Essential Skills & Experience Strong communication and relationship-building skills. Experience managing complex situations and making informed decisions. Ability to work independently and manage a busy workload. Experience assessing needs, managing risk, and supporting individuals. Excellent record-keeping and administrative skills. Desirable Experience in housing, tenancy management, or supported living. Knowledge of safeguarding, ASB, and welfare benefits. Experience working with older people or individuals with additional needs. Our Values At bpha, our values are at the heart of everything we do: We take responsibility: We do what we say and are accountable for our actions. We show empathy: We respect and listen to every colleague and customer. We are better together: We value diversity and achieve more as one team. We are ambitious: We strive for excellence and make a positive difference. Please note that that bpha reserves the right to close applications early upon identification of a suitable candidate so early applications are encouraged.

Interim Service Manager The Opportunity: We are seeking an experienced and collaborative Interim Service Manager for a three-month assignment based between Barrow and Kendal. In this critical senior role, you will take operational responsibility for our housing support service, providing effective leadership to a team of Support Workers. Your focus will be on ensuring statutory and regulatory compliance, managing performance metrics, and driving continuous service improvement to achieve the best outcomes for our vulnerable residents. Key Duties: Provide effective operational leadership and strategic direction to the housing support service and frontline teams in Kendal. Line manage, motivate, and develop staff, creating a culture of trust and ensuring up-to-date professional training across the service. Oversee and monitor service performance against key performance indicators (KPIs), using robust data analysis to track outcomes and implement improvement plans. Deliver effective and efficient customer-focused services in full accordance with statutory, legal, and regulatory housing requirements. Manage service budgets effectively, ensuring optimal resource allocation, forecasting expenditure, and driving value for money. Foster strong, collaborative partnerships with external agencies, local authorities, health professionals, and community stakeholders. Identify operational risks, ensure compliance with safeguarding policies, and maintain high quality-assurance standards across the service. Produce comprehensive performance reports and documentation for senior leadership and governance groups. Requirements: Experience: Proven track record of managing housing support, social care, or community-based services at a senior or managerial level. Knowledge: Deep understanding of statutory and regulatory requirements relevant to supported housing, tenancy management, and safeguarding. Leadership: Exceptional people management and leadership skills, with a demonstrable ability to motivate teams and implement service efficiency programmes. Skills: Strong financial management capabilities, budget oversight, and the ability to interpret and act upon complex performance data. Communication: Outstanding verbal and written communication skills, with a confident, respectful, and professional approach when dealing with difficult situations. Attributes: A proactive problem-solver who remains calm under pressure and is fully committed to equal opportunities and inclusive practices. Mobility: A valid UK driving licence and access to a vehicle for work-related travel across the local area. How to Apply: Please apply for this role online or contact Matt Baird at Avalon for a confidential discussion. Avalon, trading name of Spirehouse Recruitment Limited, is an equal opportunities employment business and employment agency. We practise a diverse and inclusive recruitment process that ensures equal opportunity for all individuals.

Have you provided structured support or key working for individuals with complex needs such as addiction, offending, homelessness, probation, criminal justice system or similar? Do you have leadership or team supervising experience? A new permanent opportunity is now available to join a team in South London for a residential recovery charity as their Recovery Programme Deputy. The role: As Recovery Programme Deputy you will line manage three practitioners, providing regular supervision and support to staff across multiple sites in South London. You will support volunteers, peer mentors and befrienders. Support the Programme Manager with the day-to-day running of the recovery service. Ensure safe, structured and effective service delivery. Build supportive and professional relationships with residents. Provide key working support, helping residents identify and achieve their goals. Support the induction of new residents, ensuring a welcoming and structured onboarding experience. Essential criteria Experience working with individuals with complex needs (e.g. addiction, offending, homelessness, probation, criminal justice system). Demonstrable track record supervising or supporting staff in a similar setting. Experience delivering structured support, recovery programmes, or key working. Knowledge of safeguarding, risk management, and supported housing. Experience supporting individuals towards independent living. Salary: £36,000 Closing date: 29th May If this sounds like the role for you, then we would love to hear back. We are reviewing CVs as and when we are receiving them so, if you are keen to apply, then please do so today! TPP are always keen to speak with candidates looking to work in the sector so if this role isn't quite right for you, please do check out our website and pop your CV over to us! We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

Housing Manager £48,680.52 per annum Cambridge Full Time Permanent This is an exciting opportunity to advance your career in social housing are you ready to join our client and help make a big difference in improving the lives of their tenants and shared owners? You will be joining a long-established, locally based and independent housing association with strong local partnerships. They have a great reputation for delivering on their values of care, openness and trust in their general and supported housing, and a range of community support services. They continue to build on this strong foundation, with ambitious plans to further develop their services and infrastructure. They strongly believe their colleagues are their greatest asset, which is why they are committed to creating a happy, motivated and diverse workplace. And it shows. In their 2026 staff survey, 93% of colleagues said they would recommend them as a great place to work making them an employer of choice. About the role: Reporting to the Senior Housing Manager you will: Play a key role in shaping an exceptional housing management service to deliver a truly customer-focused experience Line manage a team of Housing Officers, leading and coaching them to deliver a responsive and proactive service. Work closely alongside your Housing Manager counterpart to promote a culture of continuous improvement. Take ownership of core performance areas including lettings, tenancy management, communal space standards, rental income and service charge delivery ensuring a consistently high standard across all functions. Ensure CHS proactively responds to anti-social behaviour, harassment and domestic abuse cases in a responsive and supportive manner, working positively with partner agencies and building on external partnerships. Hybrid Working Arrangements the majority of the working week will be office-based with the housing team in Histon, particularly in the first six months (probation period). Thereafter it may be possible to apply for a higher proportion of hybrid working, with the needs of the team and service delivery being the prime consideration. What you ll need to succeed Experience in line managing or supporting staff highly desirable, with a natural ability to lead and motivate others A minimum of two years experience delivering and managing a housing service within a social housing environment. A Chartered Institute of Housing qualification or relevant management qualification is desirable but not essential, demonstrating your commitment to professional development. Strong, up-to-date knowledge of social housing legislation, welfare benefits, housing policy and the wider social issues affecting our customers. Naturally confident and customer focused, you bring excellent communication, relationship building and influencing skills to every interaction. Experience of using housing management IT systems and Microsoft Packages and strong numeracy skills. A full UK driving licence, use of a car for work purposes and business insurance. Benefits of working for our client: - Employee discount scheme (retail, leisure, gym membership and fitness equipment) - Doctor Care Anywhere (telehealth service offering private online GP and nurse appointments via video and phone) - Employee Assistance Programme - Financial wellbeing hub - access to advice and support from experts, whether you're budgeting, interested in investing or retirement planning - Refurbished Tech - access to the latest models at affordable prices, with a 12-month warranty and 30-day money back guarantee. - Cycle to work scheme (salary sacrifice) - One day off a year to volunteer for a charity of your choice - 30 days holiday, increasing to 35 days per annum, inclusive of bank holidays (pro rata for part-time staff), depending on length of service - Holiday purchase scheme - up to 5 days per annum (pro rata for part-time staff) - Company sick pay - 58p per mile business mileage allowance - Refer a friend scheme (£250) - Contributory pension scheme, which both you and our client contribute to - Enhanced maternity and paternity leave - Flexible Working Policy - Full induction - Comprehensive free training and development opportunities with paid time off - Free DBS (for relevant posts) - Free onsite/nearby parking - Hybrid Working Policy - Flexitime Please note this position is subject to a Basic DBS Disclosure As part of the recruitment and selection process candidates will be required to complete a Personality Profiler CLOSING DATE FOR APPLICATIONS: Friday 26th June 2026 INTERVIEWS : To be confirmed

Role: Repairs and Compliance Manager Location: Hybrid working with a minimum 2 days per week in Thame (Oxfordshire) or Leicester (Leicestershire) Salary: £45,000.00 per annum Hours: 37.5 per week Contract: Permanent Reports to: Head of Housing and Property Delivering safe, compliant properties As Repairs and Compliance Manager, you will help keep our homes, offices, and supported living environments safe, well maintained, and fully compliant. You will oversee responsive repairs, void works, planned maintenance, and landlord compliance across Affinity Trust s property portfolio. You will work with contractors, operational teams, landlords, and stakeholders to ensure repairs are completed efficiently, compliance standards are met, and services keep improving. This is a varied role where you can make a real impact. What you will do Oversee repairs, voids, and planned maintenance across the property portfolio. Ensure landlord compliance and health and safety requirements are met and accurately recorded. Carry out site inspections and monitor contractor performance and quality. Manage contractor relationships and drive service improvements. Support the maintenance and management of Affinity Trust offices. Improve systems and processes to deliver efficient, value-for-money services. Provide property and compliance support to operational teams and third-party landlord arrangements. Support planned maintenance programmes and respond to tenant feedback in line with our values. What we are looking for Experience in repairs, maintenance, or compliance services. Knowledge of landlord compliance and property health and safety requirements. Strong contractor and stakeholder management skills. Excellent organisation and problem-solving skills. Confidence managing competing priorities and working across teams. Strong IT skills and experience using property or compliance systems. How You ll Make an Impact In this role, you ll make a real impact by ensuring the people we support live in safe, compliant, and well-maintained environments that enable them to thrive.

Finance and Tenant Liaison Officer (Personal Finances) Location: Home Based with National Travel but also the requirement to attend an office if needed Salary: £46,000 per annum Hours Per Week: 35 Are You the Candidate We're Looking For? At the organisation, they're looking for a Finance and Tenant Liaison Officer to join their passionate and purpose-driven team. If you're organised, detail-focused, and want to be part of something meaningful, this could be the perfect opportunity for you. They're not just hiring skills - they're looking for people who genuinely care. People who want to make a difference. People who believe, as they do, that everyone deserves the opportunity to live a full, independent, and flourishing life. Guided by their core values - Open, Enabling, Inclusive and Courageous - they are proud to deliver outstanding support across their adult care, children's services, and education settings. Every member of their team plays a vital role in helping the people they support thrive. About the Role The Finance and Tenant Liaison Officer will play a vital role in safeguarding the financial wellbeing of people supported by the organisation . The postholder will provide robust financial oversight, assurance, and audit activity to ensure that personal finances are managed appropriately, transparently, and in line with the organisation policies, legal requirements, and best practice. You'll be responsible for: Reviewing documentary evidence, auditing financial records, reconciling accounts and monitoring petty cash expenditure to ensure funds are used appropriately and in the best interest of the people they support. This role will involve travelling to the organisation care service locations to undertake these tasks as well as home or office-based desktop audits. Liaise with tenants living in the organisation's housing schemes, undertaking regular satisfaction surveys, periodic landlord checks and linking with colleagues in the organisation to ensure housing is of a good standard. Provide clear and timely reports to managers, highlighting findings, risks and areas for improvement. This is a fantastic opportunity to be part of a team that directly impacts the quality and safety of the services they provide. Why Join them? They know their people are their greatest asset, so they make sure you feel valued, supported, and rewarded: Recognition & Rewards - Be recognised by senior leaders and receive vouchers of up to £50 for going above and beyond Professional Development - Access to an excellent training and development programme Generous Annual Leave - 25 days + bank holidays, rising to 28 days after 5 years Pension Scheme - Helping you plan for the future Wellbeing Support - Access to a comprehensive Employee Assistance Programme Why You? You'll bring: Evidence of continued professional and personal development Hold an accountancy qualification or strong experience of financial auditing Knowledge of housing legislation and how this impacts tenancy services Ability to provide constructive feedback and to develop SMART action plans Knowledge and understanding of GDPR and data protection Strong Excel and Work IT skills Experience of report writing Full UK driving licence and access to a vehicle that can be used for work purposes Join Them If you're ready to contribute to a caring, inclusive organisation where your work truly matters, they'd love to hear from you. The organisation is the disability charity that's committed to enabling children, young people and adults to live a life that adds up for them. What makes life liveable is never down to just one thing - it's the sum of many things. From friendship to fun; from companionship to community; from a great chat to a challenge overcome, it all adds up - to the organisation. Through a wide range of disability care, special education, and rehabilitation services we promote inclusion and wellbeing for all. Together, we work to see people take part, contribute and be valued. We put the elements in place that all add up to connected lives. The organisation is committed to safeguarding and promoting the welfare of vulnerable children and adults and expects all employees to share this commitment. All offers of employment are subject to an enhanced DBS/Access NI check. The organisation is committed to the Disability Confident Scheme and to equal opportunities therefore we welcome and encourage applications from everyone regardless of age, disability, gender, ethnicity, religion and sexual orientation. To Apply If you feel you are a suitable candidate and would like to work for the organisaiton, please click apply.