Lead Generation - Appointment Setter - Rescheduling Only- Remote (Following Training)
Location: Initial 6-8 week training period based in Chelmsford, Essex. Following successful completion of training, the role will become remote/home-based.
Salary: £27,000 per year
Hours: Monday - Friday, 9am - 6pm
Employment Type: Full-time employed position
About the Role
BH Protection Ltd is looking for a confident, organised and professional individual to join our growing team as a Lead Generator/ Reschedule Consultant.
This role focuses on contacting warm missed appointments and previously engaged clients who have already shown interest in reviewing their life insurance, critical illness cover or financial protection.
This is not a cold-calling role. You will be speaking with warm leads only, with the aim of reconnecting clients with our advisory team and helping to rearrange missed appointments.
Training & Development
All new starters will complete a 6-8 week in-person training period based alongside our team in Chelmsford.
Training will be fully hands-on and real-world based, including:
• Learning our systems and processes
• Handling objections confidently
• Appointment booking techniques
• CRM and lead management
• Understanding our sales structure
• Communication and compliance standards
• Working alongside experienced team members
Following successful completion of training, the role will become fully remote/home-based.
Please note: due to future business growth and operational requirements, this role may become office-based again in the future.
Key Responsibilities
• Contact warm missed appointments and unresponsive leads
• Rearrange appointments for our advisory team
• Maintain accurate records and notes on internal systems
• Follow up with clients professionally and consistently
• Work closely with management to improve booking and contact rates
• Represent the company professionally at all times
What We're Looking For
• Strong communication skills
• Comfortable speaking confidently over the phone
• Organised and self-motivated
• Positive attitude and resilience
• Ability to work independently once remote
• A quiet and professional home-working environment with reliable internet access
• Previous sales, customer service or appointment-setting experience is advantageous, but not essential
What We Offer
• Full paid training
• Clear career progression opportunities
• Long-term growth within a fast-growing company
• Remote working after training
• Supportive and ambitious team environment
• Stable employed position