More About The Role Do you thrive in a fast paced environment?.We are looking for a strategically and commercially minded Reward Manager to join our People function during an exciting period of change. Because our business spans multiple sectors, ranging from fast-paced Retail/Supermarkets to large-scale Manufacturing and complex Logistics, you will encounter varied and broad challenges You won t be boxed into one niche; instead, you ll bring your experience to shape and deliver reward strategies that work for a diverse workforce. What You ll Do As a key member of the team, you'll act as a subject matter expert, ensuring our pay and benefits frameworks remain competitive, equitable, and aligned with our commercial goals. Lead on annual salary reviews and market reviews across various business units Develop and implement incentive schemes and recognition programmes that drive performance and engagement Use complex data sets to provide clear, actionable recommendations to senior stakeholders, being a trusted expert for your stakeholders Ensure all reward activities comply with current legislation (including Gender Pay Gap reporting) and internal governance Work closely with People Partners and business leaders to translate overarching reward strategy into local operational success About You We aren't looking for a "one size fits all" specialist. We need someone who can pivot between different operational worlds, with great communication and engagement with stakeholders at all levels, with a desire to solve problems, improve processes, and interrogate data You have experience in Reward/Compensation & Benefits ,ideally gained within large, complex, or multi-site organisations You are highly numerate with advanced Excel skills and a love for turning complex data into a narrative You live within a commutable distance of our Bradford Head Office and value the balance of a hybrid working model (3 days in the office, 2 days remote) You can explain complex reward structures simply and influence stakeholders at all levels to drive change In return for all your hard work, you will receive: 15% discount in store from the day you join us Additional 10% discount card for a friend or family member Annual bonus scheme Career progression and development opportunities Generous holiday entitlement Market leading pension scheme and life assurance Healthcare benefits including Aviva Digital GP MyPerks giving you discount with over 850 retailers Free parking onsite Enhanced Family, Maternity and Paternity Leave Private Healthcare Car Allowance (company car provided in some instances) Alive with activity, our modern Head Office is home to our corporate teams that make sure everything runs smoothly. Here, you ll find comfy breakout areas, a coffee shop, Morrisons Daily and a subsidised restaurant. We are within commuting distance of Leeds, Manchester and the Yorkshire Dales - and we even have free parking! At our Head Office you will expect to find supplier showcases, charity fundraising and celebrations all year round for the events that mean the most to our colleagues. There s more to our business as it s fast paced and ever changing, as such we ve got lots of fresh opportunities for you to play your part in our success. We d love to meet you! At Morrisons, we re proud to be building a team that reflects the diversity of the communities we serve. We want every colleague to feel respected, supported and able to be themselves at work. Different voices, experiences and ways of thinking help us grow and improve and that s good for our customers too. We re always looking for people from all walks of life to join us and bring their talents to our team. Together, we can build a workplace where everyone has the chance to thrive, make a difference and belong.
Jun 14, 2026
Full time
More About The Role Do you thrive in a fast paced environment?.We are looking for a strategically and commercially minded Reward Manager to join our People function during an exciting period of change. Because our business spans multiple sectors, ranging from fast-paced Retail/Supermarkets to large-scale Manufacturing and complex Logistics, you will encounter varied and broad challenges You won t be boxed into one niche; instead, you ll bring your experience to shape and deliver reward strategies that work for a diverse workforce. What You ll Do As a key member of the team, you'll act as a subject matter expert, ensuring our pay and benefits frameworks remain competitive, equitable, and aligned with our commercial goals. Lead on annual salary reviews and market reviews across various business units Develop and implement incentive schemes and recognition programmes that drive performance and engagement Use complex data sets to provide clear, actionable recommendations to senior stakeholders, being a trusted expert for your stakeholders Ensure all reward activities comply with current legislation (including Gender Pay Gap reporting) and internal governance Work closely with People Partners and business leaders to translate overarching reward strategy into local operational success About You We aren't looking for a "one size fits all" specialist. We need someone who can pivot between different operational worlds, with great communication and engagement with stakeholders at all levels, with a desire to solve problems, improve processes, and interrogate data You have experience in Reward/Compensation & Benefits ,ideally gained within large, complex, or multi-site organisations You are highly numerate with advanced Excel skills and a love for turning complex data into a narrative You live within a commutable distance of our Bradford Head Office and value the balance of a hybrid working model (3 days in the office, 2 days remote) You can explain complex reward structures simply and influence stakeholders at all levels to drive change In return for all your hard work, you will receive: 15% discount in store from the day you join us Additional 10% discount card for a friend or family member Annual bonus scheme Career progression and development opportunities Generous holiday entitlement Market leading pension scheme and life assurance Healthcare benefits including Aviva Digital GP MyPerks giving you discount with over 850 retailers Free parking onsite Enhanced Family, Maternity and Paternity Leave Private Healthcare Car Allowance (company car provided in some instances) Alive with activity, our modern Head Office is home to our corporate teams that make sure everything runs smoothly. Here, you ll find comfy breakout areas, a coffee shop, Morrisons Daily and a subsidised restaurant. We are within commuting distance of Leeds, Manchester and the Yorkshire Dales - and we even have free parking! At our Head Office you will expect to find supplier showcases, charity fundraising and celebrations all year round for the events that mean the most to our colleagues. There s more to our business as it s fast paced and ever changing, as such we ve got lots of fresh opportunities for you to play your part in our success. We d love to meet you! At Morrisons, we re proud to be building a team that reflects the diversity of the communities we serve. We want every colleague to feel respected, supported and able to be themselves at work. Different voices, experiences and ways of thinking help us grow and improve and that s good for our customers too. We re always looking for people from all walks of life to join us and bring their talents to our team. Together, we can build a workplace where everyone has the chance to thrive, make a difference and belong.
Health and Safety Manager (Logistics / Warehousing) 45,000 - 55,000 + Training + Progression + Monday - Friday + Company Benefits Liverpool Are you a Health and Safety Manager from a Logistics / Warehousing or similar background looking for an autonomous leadership role within a well-established, multi-faceted group of companies who pride themselves on looking after and developing staff offering a range of ongoing progression opportunities? This leading group of companies have a broad presence across numerous sectors including Industrial, Logistics and Shipping with over 150 years of experience and operations across multiple continents. This role falls within the Logistics subsidiary of the wider group, and has arisen due to an ever increasing workload meaning creation of a new department in the North West. In this dynamic role you will be responsible for leading an H&S team covering numerous sites in and around Liverpool. You will be the go-to person for implementing processes and procedures, hiring new staff and training both internal and external staff. In addition to the leadership responsibilities, you will undertake some hands on work- especially in early stages of the role- such as inspections, audits and compliance. This role would suit a Health and Safety Manager or similar from a Logistics / Warehousing background looking for a technical leadership role within a well-established group of companies offering the chance to continually grow a team around you and further develop your career. The Role: Creating H&S team covering sites across North West Implement new processes and procedures Monitor the safety of the workforce and lead training Carry out hands on work including inspecting, auditing and compliance Monday - Friday 07:30-16:30 The Person: Health and Safety Manager Logistics / Warehousing or similar background Holds NEBOSH General or similar qualification Commutable to Liverpool Health, Safety, Manager, Officer, Advisor, Quality, Leadership, IOSH, Warehousing, Logistics, H&S, HSEQ, NEBOSH, Industrial, Scaffolding, Compliance, North West, Liverpool, Manchester, Merseyside Reference number: BBBH25791 If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered renumeration will be dependent on the extent of your experience, qualifications, and skill set. Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website.
Jun 14, 2026
Full time
Health and Safety Manager (Logistics / Warehousing) 45,000 - 55,000 + Training + Progression + Monday - Friday + Company Benefits Liverpool Are you a Health and Safety Manager from a Logistics / Warehousing or similar background looking for an autonomous leadership role within a well-established, multi-faceted group of companies who pride themselves on looking after and developing staff offering a range of ongoing progression opportunities? This leading group of companies have a broad presence across numerous sectors including Industrial, Logistics and Shipping with over 150 years of experience and operations across multiple continents. This role falls within the Logistics subsidiary of the wider group, and has arisen due to an ever increasing workload meaning creation of a new department in the North West. In this dynamic role you will be responsible for leading an H&S team covering numerous sites in and around Liverpool. You will be the go-to person for implementing processes and procedures, hiring new staff and training both internal and external staff. In addition to the leadership responsibilities, you will undertake some hands on work- especially in early stages of the role- such as inspections, audits and compliance. This role would suit a Health and Safety Manager or similar from a Logistics / Warehousing background looking for a technical leadership role within a well-established group of companies offering the chance to continually grow a team around you and further develop your career. The Role: Creating H&S team covering sites across North West Implement new processes and procedures Monitor the safety of the workforce and lead training Carry out hands on work including inspecting, auditing and compliance Monday - Friday 07:30-16:30 The Person: Health and Safety Manager Logistics / Warehousing or similar background Holds NEBOSH General or similar qualification Commutable to Liverpool Health, Safety, Manager, Officer, Advisor, Quality, Leadership, IOSH, Warehousing, Logistics, H&S, HSEQ, NEBOSH, Industrial, Scaffolding, Compliance, North West, Liverpool, Manchester, Merseyside Reference number: BBBH25791 If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered renumeration will be dependent on the extent of your experience, qualifications, and skill set. Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website.
Logistics focused Ops Manager for a busy Tier 1 Highways Contractor. Your new company A leading Tier 1 infrastructure contractor is delivering key highways maintenance frameworks across Scotland. With a strong pipeline of work encompassing both planned and reactive maintenance schemes, they are seeking an experienced Freelance Operations Manager to support the efficient delivery of multiple concurrent projects across the region. Your new role As a Freelance Operations Manager, you will be responsible for overseeing a portfolio of highways maintenance projects across Scotland. This role places a strong emphasis on man management and logistics, ensuring labour, plant, and materials are effectively coordinated across numerous live sites.You will lead and manage Site Managers, Supervisors, and Operatives, ensuring the right resource is deployed to the right project at the right time. You'll balance workloads across multiple smaller schemes, maintain productivity, and drive high standards of health & safety compliance. Key responsibilities include: Managing day-to-day operations across multiple highways maintenance sites Leading and coordinating multi-disciplinary teams and subcontractors Planning and optimising logistics across geographically dispersed projects Ensuring efficient allocation of labour, plant, and materials Maintaining programme, cost, and quality targets Acting as the key operational contact for clients and stakeholders Driving performance in a fast-paced, reactive maintenance environment What you'll need to succeed Proven experience as an Operations Manager or Senior Project Manager within highways maintenance or civil engineering Strong background in man management and workforce coordination across multiple sites Demonstrable experience managing logistics across concurrent projects Ability to operate effectively in a reactive, fast-moving environment Excellent leadership, communication, and organisational skills SMSTS and CSCS (essential) Good understanding of health & safety regulations (CDM) Experience working on framework or term maintenance contracts is highly desirable What you'll get in return Competitive daily rate Long-term freelance opportunity on a secure framework Opportunity to work with a leading Tier 1 contractor Exposure to a high-volume, varied portfolio of infrastructure works Autonomy in a role where operational leadership and decision-making are key What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Jun 13, 2026
Seasonal
Logistics focused Ops Manager for a busy Tier 1 Highways Contractor. Your new company A leading Tier 1 infrastructure contractor is delivering key highways maintenance frameworks across Scotland. With a strong pipeline of work encompassing both planned and reactive maintenance schemes, they are seeking an experienced Freelance Operations Manager to support the efficient delivery of multiple concurrent projects across the region. Your new role As a Freelance Operations Manager, you will be responsible for overseeing a portfolio of highways maintenance projects across Scotland. This role places a strong emphasis on man management and logistics, ensuring labour, plant, and materials are effectively coordinated across numerous live sites.You will lead and manage Site Managers, Supervisors, and Operatives, ensuring the right resource is deployed to the right project at the right time. You'll balance workloads across multiple smaller schemes, maintain productivity, and drive high standards of health & safety compliance. Key responsibilities include: Managing day-to-day operations across multiple highways maintenance sites Leading and coordinating multi-disciplinary teams and subcontractors Planning and optimising logistics across geographically dispersed projects Ensuring efficient allocation of labour, plant, and materials Maintaining programme, cost, and quality targets Acting as the key operational contact for clients and stakeholders Driving performance in a fast-paced, reactive maintenance environment What you'll need to succeed Proven experience as an Operations Manager or Senior Project Manager within highways maintenance or civil engineering Strong background in man management and workforce coordination across multiple sites Demonstrable experience managing logistics across concurrent projects Ability to operate effectively in a reactive, fast-moving environment Excellent leadership, communication, and organisational skills SMSTS and CSCS (essential) Good understanding of health & safety regulations (CDM) Experience working on framework or term maintenance contracts is highly desirable What you'll get in return Competitive daily rate Long-term freelance opportunity on a secure framework Opportunity to work with a leading Tier 1 contractor Exposure to a high-volume, varied portfolio of infrastructure works Autonomy in a role where operational leadership and decision-making are key What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Date posted: June 10, 2026 Pay: 65,000.00 - 75,000.00 per year Job description: Ro le : Senior Site Manager Location : Dorchester, Dorset Sector : Construction Employment Type : Full-Time Permanent Salary : Competitive Salary + Comprehensive Package A leading international construction contractor is seeking an experienced Senior Site Manager to join the team delivering a landmark residential development in Dorchester. This exciting project will provide purpose-built apartments for key workers, helping to address the growing demand for affordable, high-quality accommodation for essential workers within the local community. This is a fantastic opportunity to join a forward-thinking contractor at the forefront of modern construction, offering long-term career prospects and the chance to work on future projects as the business continues to expand its presence within the UK market. What's on offer Permanent position with a growing and highly respected international contractor Long-term career progression opportunities within a growing UK operation Supportive team environment with strong leadership and development opportunities Opportunity to work on future residential and commercial projects as the business expands What you'll be doing Managing day-to-day site operations to ensure safe and efficient project delivery Coordinating subcontractors, suppliers and site teams throughout the construction programme Driving programme performance to achieve key project milestones Maintaining the highest standards of health, safety, quality and environmental compliance Monitoring workmanship and ensuring works are completed in line with specifications and programme requirements Conducting site inspections, quality checks and progress reviews Managing site logistics, deliveries and workforce coordination Chairing subcontractor meetings and assisting with project reporting Working closely with the Project Manager and wider project team to ensure successful project delivery Supporting commissioning, snagging and handover activities What we're looking for Proven experience as a Senior Site Manager on large-scale construction projects Strong background working for a main contractor Housing project experience desirable Experience managing subcontractors and coordinating multiple work packages simultaneously Strong understanding of construction programmes, technical drawings and quality Thorough knowledge of health and safety legislation and best practice Valid SMSTS, CSCS and First Aid qualifications Relevant construction qualification (HNC, HND, Degree, NVQ or equivalent) preferred This is an excellent opportunity to join a contractor delivering innovative, high-quality construction projects while playing a key role in a development that will make a lasting impact on the local community. Work Location: In person
Jun 13, 2026
Full time
Date posted: June 10, 2026 Pay: 65,000.00 - 75,000.00 per year Job description: Ro le : Senior Site Manager Location : Dorchester, Dorset Sector : Construction Employment Type : Full-Time Permanent Salary : Competitive Salary + Comprehensive Package A leading international construction contractor is seeking an experienced Senior Site Manager to join the team delivering a landmark residential development in Dorchester. This exciting project will provide purpose-built apartments for key workers, helping to address the growing demand for affordable, high-quality accommodation for essential workers within the local community. This is a fantastic opportunity to join a forward-thinking contractor at the forefront of modern construction, offering long-term career prospects and the chance to work on future projects as the business continues to expand its presence within the UK market. What's on offer Permanent position with a growing and highly respected international contractor Long-term career progression opportunities within a growing UK operation Supportive team environment with strong leadership and development opportunities Opportunity to work on future residential and commercial projects as the business expands What you'll be doing Managing day-to-day site operations to ensure safe and efficient project delivery Coordinating subcontractors, suppliers and site teams throughout the construction programme Driving programme performance to achieve key project milestones Maintaining the highest standards of health, safety, quality and environmental compliance Monitoring workmanship and ensuring works are completed in line with specifications and programme requirements Conducting site inspections, quality checks and progress reviews Managing site logistics, deliveries and workforce coordination Chairing subcontractor meetings and assisting with project reporting Working closely with the Project Manager and wider project team to ensure successful project delivery Supporting commissioning, snagging and handover activities What we're looking for Proven experience as a Senior Site Manager on large-scale construction projects Strong background working for a main contractor Housing project experience desirable Experience managing subcontractors and coordinating multiple work packages simultaneously Strong understanding of construction programmes, technical drawings and quality Thorough knowledge of health and safety legislation and best practice Valid SMSTS, CSCS and First Aid qualifications Relevant construction qualification (HNC, HND, Degree, NVQ or equivalent) preferred This is an excellent opportunity to join a contractor delivering innovative, high-quality construction projects while playing a key role in a development that will make a lasting impact on the local community. Work Location: In person
Infrastructure Logistics Specialist Major Projects £75,000 £85,000 + Benefits Package Slough Permanent Hybrid / Site-Based Work We re working with a specialist consultancy supporting complex infrastructure and construction programmes across the UK. Due to continued growth, they are looking to appoint a Infrastructure Logistics Specialist to join their team. This is a unique opportunity to work across major projects, providing high-level logistics advisory, planning and integration support to improve delivery, reduce risk and drive programme certainty. The Role As an Infrastructure Logistics Specialist, you will work closely with both client and delivery teams, either as an advisor or embedded within project teams, to support logistics strategy and execution. Key responsibilities include: Developing, reviewing and assuring logistics plans (workforce, vehicle movements, access, welfare and site space) Identifying logistics risks, constraints and operational pinch points Supporting project teams as a dedicated logistics specialist Advising on logistics strategy, feasibility and delivery risk Providing clear, data-led insights to support programme and portfolio decisions Identifying opportunities to improve logistics processes, tools and ways of working Work Location: Hybrid Working You ll be based initially near Heathrow with hybrid working, however the role is likely to be UK south and or the midlands. Due to the nature of our services and project delivery model, employees may be required to work from different locations depending on project requirements, operational priorities and client needs. Our approach is to be in the office or on client site a minimum of 4 days per week. However, the actual time you spend and where you spend it will vary by role or project, including up to 5 days per week on client site. What We re Looking For Essential / Must Have years experience in logistics, construction, infrastructure or project delivery Strong analytical and problem-solving capability Experience working in complex, constrained or live environments Ability to communicate clearly with delivery teams and senior stakeholders Strong commercial awareness and understanding of project drivers Practical, delivery-focused mindset Confident, proactive and able to work independently Desirable (not essential) Experience in logistics planning, modelling or forecasting Background in advisory or consultancy roles Experience working client-side and/or within delivery teams Programme or multi-project experience Strong data-led approach to planning and decision making Why Apply? Work on high-profile infrastructure and construction programmes Senior-level role with real influence on project delivery Opportunity to work in both advisory and embedded positions Strong pipeline of long-term work Competitive salary and progression opportunities Interested? Apply now or get in touch for a confidential discussion.
Jun 13, 2026
Full time
Infrastructure Logistics Specialist Major Projects £75,000 £85,000 + Benefits Package Slough Permanent Hybrid / Site-Based Work We re working with a specialist consultancy supporting complex infrastructure and construction programmes across the UK. Due to continued growth, they are looking to appoint a Infrastructure Logistics Specialist to join their team. This is a unique opportunity to work across major projects, providing high-level logistics advisory, planning and integration support to improve delivery, reduce risk and drive programme certainty. The Role As an Infrastructure Logistics Specialist, you will work closely with both client and delivery teams, either as an advisor or embedded within project teams, to support logistics strategy and execution. Key responsibilities include: Developing, reviewing and assuring logistics plans (workforce, vehicle movements, access, welfare and site space) Identifying logistics risks, constraints and operational pinch points Supporting project teams as a dedicated logistics specialist Advising on logistics strategy, feasibility and delivery risk Providing clear, data-led insights to support programme and portfolio decisions Identifying opportunities to improve logistics processes, tools and ways of working Work Location: Hybrid Working You ll be based initially near Heathrow with hybrid working, however the role is likely to be UK south and or the midlands. Due to the nature of our services and project delivery model, employees may be required to work from different locations depending on project requirements, operational priorities and client needs. Our approach is to be in the office or on client site a minimum of 4 days per week. However, the actual time you spend and where you spend it will vary by role or project, including up to 5 days per week on client site. What We re Looking For Essential / Must Have years experience in logistics, construction, infrastructure or project delivery Strong analytical and problem-solving capability Experience working in complex, constrained or live environments Ability to communicate clearly with delivery teams and senior stakeholders Strong commercial awareness and understanding of project drivers Practical, delivery-focused mindset Confident, proactive and able to work independently Desirable (not essential) Experience in logistics planning, modelling or forecasting Background in advisory or consultancy roles Experience working client-side and/or within delivery teams Programme or multi-project experience Strong data-led approach to planning and decision making Why Apply? Work on high-profile infrastructure and construction programmes Senior-level role with real influence on project delivery Opportunity to work in both advisory and embedded positions Strong pipeline of long-term work Competitive salary and progression opportunities Interested? Apply now or get in touch for a confidential discussion.
Are you ready to lead a high-volume operation for one of the UK's most iconic retailers? We are looking for an experienced, resilient, and proactive Account Manager to take full accountability for our onsite operation at the Sainsbury's Distribution Centre in Haydock. This is a fast paced leadership role where you will be the face of Randstad, managing a large scale temporary workforce and driving the continuous improvement of a business critical logistics site. The Role: Responsible for the management and support of a team of 2-4 Account Specialists/Agency Supervisors who are responsible for managing the daily performance of associates. The Account Manager has responsibility for ensuring operational service level delivery, management support for AS's & service delivery to Sainsbury's. The Account Manager will take a proactive role in continuing to build relationships with the Sainsbury's stakeholders, ensuring continuous improvement in the recruitment and worker management processes. Alongside this there is a responsibility for coaching and development of the onsite team. The AM must be comfortable with challenging client conversations, presenting management information, managing expectations and employment relations and have worked with large scale temporary workforces. Key Responsibilities: People management (including remote management) across the site(s) Develop a long-lasting relationship with the clients and extend the network within the clients. Deliver regular business reviews to key stakeholders within client base Understand the processes including payroll, billing and debt management Deliver to agreed SLA's within specific clients contract Support and drive a high performance culture Proactively manage employee turnover Ensuring all business and local information is cascaded in a timely way to the team to drive employee engagement and understanding of their value and role Identifying talent and creating opportunities for development. Supporting team with day to day activities such as recruitment and selection and management of ER cases. Basic knowledge of ER/HR is required to carry out investigations and disciplinaries Planning of the pipeline in line with the demand of the clients with the use of planning tools. Produce relevant and timely management information (MI) for each site. Conduct monthly 1-1s using great conversations to drive performance. Experience of managing a multiple client base and onsite locations is preferable but not essential Lead site-specific Continuous Improvement projects to add tangible value to the client. Requirements for the role: Experience: Proven experience managing temporary workforces within recruitment, manufacturing, or logistics. Leadership: Strong people management skills with the ability to provide clear guidance to a diverse team. Communication: Exceptional communication skills with the ability to present to GM level Mobility: A full UK Driving License is essential. If you want to join one of the world's largest, leading recruitment organisations, in a position that will see you engaging with key stakeholders and taking responsibility for delivering a first class service to your candidates and client then please do get in touch today by applying to the vacancy. We are an inclusive employer and should you require any reasonable adjustments in order to complete any aspect of the recruitment process, please contact the Internal Talent Acquisition (ITA) team. Randstad is committed to equal opportunities for all and will not discriminate based on an individual's sex, race, disability, gender reassignment, pregnancy and maternity, marriage and civil partnership, religion or belief, sexual orientation or age. We are an inclusive employer and should you require any reasonable adjustments in order to complete any aspect of the recruitment process, please contact us on (url removed)
Jun 13, 2026
Full time
Are you ready to lead a high-volume operation for one of the UK's most iconic retailers? We are looking for an experienced, resilient, and proactive Account Manager to take full accountability for our onsite operation at the Sainsbury's Distribution Centre in Haydock. This is a fast paced leadership role where you will be the face of Randstad, managing a large scale temporary workforce and driving the continuous improvement of a business critical logistics site. The Role: Responsible for the management and support of a team of 2-4 Account Specialists/Agency Supervisors who are responsible for managing the daily performance of associates. The Account Manager has responsibility for ensuring operational service level delivery, management support for AS's & service delivery to Sainsbury's. The Account Manager will take a proactive role in continuing to build relationships with the Sainsbury's stakeholders, ensuring continuous improvement in the recruitment and worker management processes. Alongside this there is a responsibility for coaching and development of the onsite team. The AM must be comfortable with challenging client conversations, presenting management information, managing expectations and employment relations and have worked with large scale temporary workforces. Key Responsibilities: People management (including remote management) across the site(s) Develop a long-lasting relationship with the clients and extend the network within the clients. Deliver regular business reviews to key stakeholders within client base Understand the processes including payroll, billing and debt management Deliver to agreed SLA's within specific clients contract Support and drive a high performance culture Proactively manage employee turnover Ensuring all business and local information is cascaded in a timely way to the team to drive employee engagement and understanding of their value and role Identifying talent and creating opportunities for development. Supporting team with day to day activities such as recruitment and selection and management of ER cases. Basic knowledge of ER/HR is required to carry out investigations and disciplinaries Planning of the pipeline in line with the demand of the clients with the use of planning tools. Produce relevant and timely management information (MI) for each site. Conduct monthly 1-1s using great conversations to drive performance. Experience of managing a multiple client base and onsite locations is preferable but not essential Lead site-specific Continuous Improvement projects to add tangible value to the client. Requirements for the role: Experience: Proven experience managing temporary workforces within recruitment, manufacturing, or logistics. Leadership: Strong people management skills with the ability to provide clear guidance to a diverse team. Communication: Exceptional communication skills with the ability to present to GM level Mobility: A full UK Driving License is essential. If you want to join one of the world's largest, leading recruitment organisations, in a position that will see you engaging with key stakeholders and taking responsibility for delivering a first class service to your candidates and client then please do get in touch today by applying to the vacancy. We are an inclusive employer and should you require any reasonable adjustments in order to complete any aspect of the recruitment process, please contact the Internal Talent Acquisition (ITA) team. Randstad is committed to equal opportunities for all and will not discriminate based on an individual's sex, race, disability, gender reassignment, pregnancy and maternity, marriage and civil partnership, religion or belief, sexual orientation or age. We are an inclusive employer and should you require any reasonable adjustments in order to complete any aspect of the recruitment process, please contact us on (url removed)
Your new role This is a varied HR position where you'll be central to how the business attracts, brings in, and supports its people. The role blends hands-on recruitment, onboarding ownership, and generalist HR support, with plenty of opportunity to refine and shape how things are done. Hiring & Talent Delivery You'll be responsible for driving a consistent and effective approach to hiring across the organisation. Working closely with line managers, you'll help define requirements, manage recruitment activity, and ensure a strong candidate experience throughout. Key areas include: Partnering with stakeholders to scope vacancies and align on hiring needs Managing recruitment activity from initial brief through to offer stage Direct sourcing using LinkedIn, job boards, and personal networks Overseeing interview coordination and selection processes Keeping hiring activity organised, tracked, and reportable Building talent pools to support future or recurring hires Supporting early talent initiatives, including graduate and internship pipelines Engaging with universities and external partners to strengthen attraction strategies New Joiner Experience A key part of the role is owning how new employees are welcomed into the business and set up for success from day one.This will involve: Preparing offers, contracts, and associated documentation Coordinating onboarding logistics, including systems access and internal setup Acting as the main HR contact for new starters during their initial period Delivering structured inductions and ensuring consistency across teams Supporting managers in building effective onboarding plans Tracking probation progress and ensuring reviews are completed Continuously refining the onboarding experience based on feedback and outcomes HR Support & Day-to-Day Operations Alongside recruitment, you'll provide practical HR guidance to managers and employees across a range of topics. This includes: Advising on employee relations matters such as absence, performance, and conduct Supporting managers through both informal and formal processes Maintaining HR systems, ensuring accurate and compliant data management Providing updates to payroll and supporting core HR administration Contributing to engagement activity and internal communications Projects & Process Improvement You'll also be involved in improving how HR operates and contributing to broader people initiatives across the business.Typical activity includes: Reviewing and enhancing HR and recruitment processes Supporting initiatives across talent, development, and inclusion Producing insights and reports on hiring activity and workforce trends Keeping up to date with market movement to inform hiring decisions Supporting wider HR projects and collaborating across the team What you'll need to succeed Experience across both internal recruitment and HR advisory in a fast-paced environment Solid understanding of UK employment law and HR fundamentals Ability to manage multiple priorities and stakeholders simultaneously Confident communicator, comfortable influencing and advising managers Highly organised with strong attention to detail Discreet and professional when handling sensitive information Comfortable using HR systems, ATS platforms, and sourcing tools What you'll get in return Generous pay and benefits What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Jun 13, 2026
Full time
Your new role This is a varied HR position where you'll be central to how the business attracts, brings in, and supports its people. The role blends hands-on recruitment, onboarding ownership, and generalist HR support, with plenty of opportunity to refine and shape how things are done. Hiring & Talent Delivery You'll be responsible for driving a consistent and effective approach to hiring across the organisation. Working closely with line managers, you'll help define requirements, manage recruitment activity, and ensure a strong candidate experience throughout. Key areas include: Partnering with stakeholders to scope vacancies and align on hiring needs Managing recruitment activity from initial brief through to offer stage Direct sourcing using LinkedIn, job boards, and personal networks Overseeing interview coordination and selection processes Keeping hiring activity organised, tracked, and reportable Building talent pools to support future or recurring hires Supporting early talent initiatives, including graduate and internship pipelines Engaging with universities and external partners to strengthen attraction strategies New Joiner Experience A key part of the role is owning how new employees are welcomed into the business and set up for success from day one.This will involve: Preparing offers, contracts, and associated documentation Coordinating onboarding logistics, including systems access and internal setup Acting as the main HR contact for new starters during their initial period Delivering structured inductions and ensuring consistency across teams Supporting managers in building effective onboarding plans Tracking probation progress and ensuring reviews are completed Continuously refining the onboarding experience based on feedback and outcomes HR Support & Day-to-Day Operations Alongside recruitment, you'll provide practical HR guidance to managers and employees across a range of topics. This includes: Advising on employee relations matters such as absence, performance, and conduct Supporting managers through both informal and formal processes Maintaining HR systems, ensuring accurate and compliant data management Providing updates to payroll and supporting core HR administration Contributing to engagement activity and internal communications Projects & Process Improvement You'll also be involved in improving how HR operates and contributing to broader people initiatives across the business.Typical activity includes: Reviewing and enhancing HR and recruitment processes Supporting initiatives across talent, development, and inclusion Producing insights and reports on hiring activity and workforce trends Keeping up to date with market movement to inform hiring decisions Supporting wider HR projects and collaborating across the team What you'll need to succeed Experience across both internal recruitment and HR advisory in a fast-paced environment Solid understanding of UK employment law and HR fundamentals Ability to manage multiple priorities and stakeholders simultaneously Confident communicator, comfortable influencing and advising managers Highly organised with strong attention to detail Discreet and professional when handling sensitive information Comfortable using HR systems, ATS platforms, and sourcing tools What you'll get in return Generous pay and benefits What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
We are working with a well-established organisation in the transport and logistics sector, based in Southampton. This company has built a strong reputation for innovation and operational excellence, supported by a collaborative culture and a commitment to employee development. With a growing footprint and ongoing strategic objectives, they are seeking a dedicated HR Business Partner to join their team. The organisation offers a dynamic environment with opportunities for professional growth, competitive benefits and a focus on work-life balance. What will the HR Business Partner role involve? Acting as a trusted adviser to line managers, supporting workforce planning, talent management and employee relations Leading initiatives that enhance HR strategies aligned with business objectives, fostering a positive and compliant workplace culture Managing complex employment matters, including union relations, ensuring effective communication and resolution Facilitating organisational change projects and performance improvement programmes Promoting continuous improvement within HR processes to support operational excellence and employee engagement This role offers an opportunity to influence HR practices within a forward-thinking organisation, contributing to its ongoing success. Suitable Candidate for the HR Business Partner vacancy: Proven experience in an HR Business Partner or similar role within a unionised environment, preferably within the logistics or transport sector Strong understanding of employment law, employee relations and union negotiations Demonstrable experience developing and delivering HR strategies aligned with operational goals Excellent communication skills with the ability to influence and build relationships at all levels Proactive and solutions-focused approach, with a commitment to fostering an inclusive workplace Additional benefits and information: Salary dependent on experience between £55-60,000 Flexible working arrangements to support work-life balance Generous holiday allowance with options to purchase additional leave Bonus scheme and pension contributions Clear pathways for career development within a growing organisation CMA Recruitment Group is acting as a recruitment agency in relation to this role. CMA complies with all relevant UK legislation and does not discriminate on any protected characteristics. By completing the application process, you agree to the terms outlined in our Privacy Notice and that CMA may contact you in connection with your application in relation to CMA providing you with work finding services. Our Privacy Notice can be viewed under the privacy tab on our website. CMA is currently receiving a high volume of applications. Whilst all applications are considered, regrettably, it may not be possible to respond individually to all applications received.
Jun 12, 2026
Full time
We are working with a well-established organisation in the transport and logistics sector, based in Southampton. This company has built a strong reputation for innovation and operational excellence, supported by a collaborative culture and a commitment to employee development. With a growing footprint and ongoing strategic objectives, they are seeking a dedicated HR Business Partner to join their team. The organisation offers a dynamic environment with opportunities for professional growth, competitive benefits and a focus on work-life balance. What will the HR Business Partner role involve? Acting as a trusted adviser to line managers, supporting workforce planning, talent management and employee relations Leading initiatives that enhance HR strategies aligned with business objectives, fostering a positive and compliant workplace culture Managing complex employment matters, including union relations, ensuring effective communication and resolution Facilitating organisational change projects and performance improvement programmes Promoting continuous improvement within HR processes to support operational excellence and employee engagement This role offers an opportunity to influence HR practices within a forward-thinking organisation, contributing to its ongoing success. Suitable Candidate for the HR Business Partner vacancy: Proven experience in an HR Business Partner or similar role within a unionised environment, preferably within the logistics or transport sector Strong understanding of employment law, employee relations and union negotiations Demonstrable experience developing and delivering HR strategies aligned with operational goals Excellent communication skills with the ability to influence and build relationships at all levels Proactive and solutions-focused approach, with a commitment to fostering an inclusive workplace Additional benefits and information: Salary dependent on experience between £55-60,000 Flexible working arrangements to support work-life balance Generous holiday allowance with options to purchase additional leave Bonus scheme and pension contributions Clear pathways for career development within a growing organisation CMA Recruitment Group is acting as a recruitment agency in relation to this role. CMA complies with all relevant UK legislation and does not discriminate on any protected characteristics. By completing the application process, you agree to the terms outlined in our Privacy Notice and that CMA may contact you in connection with your application in relation to CMA providing you with work finding services. Our Privacy Notice can be viewed under the privacy tab on our website. CMA is currently receiving a high volume of applications. Whilst all applications are considered, regrettably, it may not be possible to respond individually to all applications received.
Lead the Business. Shape the Future. Build on 50+ Years of Success. Are you a commercially minded operator who understands field-based service delivery? Have you built your career in drainage, utilities, groundworks, construction, civil engineering, infrastructure maintenance or a closely related sector? Do you know what it takes to earn the respect of experienced crews, lead from the front and grow a successful SME without losing what makes it special? We are seeking a hands-on Managing Director to lead a highly respected, long-established SME into its next chapter. This is a rare opportunity to take the reins of a profitable business with strong foundations, loyal customers, an experienced workforce and genuine growth potential. The company has built its reputation over 50+ years by delivering specialist commercial and industrial drainage, maintenance and related services to customers across London, the South East and beyond. This appointment forms part of a planned leadership succession following the retirement of a long-serving and highly respected Managing Director. You will inherit a committed team, established customer relationships and a business with significant opportunity to evolve, diversify and grow. This is not a desk-only leadership role. We are looking for someone who can combine strategic thinking with practical operational understanding; someone who is as comfortable discussing growth plans with the Board as they are talking through site challenges, equipment, logistics, health & safety and customer delivery with operational teams. The Role at a Glance Managing Director Hands-on SME Leadership Location: Berkshire/Buckinghamshire borders Salary: £85,000 £90,000 + Executive benefits Contract: Full-time, permanent Reporting to: Chairman & Board Direct Reports: Operations Manager, Sales Manager, Executive Assistant Company: Established, profitable SME Culture: Practical Loyal Commercial Accountable People First Your background may include: Drainage, utilities, groundworks, civil engineering, construction services, environmental services, facilities maintenance, infrastructure maintenance, specialist contracting or field-based service operations. Previous / Current Roles: Operations Director, Commercial Director, Regional Director, Business Unit Director, General Manager. Divisional Director The Opportunity You will lead the overall direction, performance and long-term success of the business, working closely with the Board to develop and deliver a clear strategy for sustainable growth. The business has strong foundations, but there is also scope to think ambitiously. Future growth opportunities may include acquisitions, service diversification, expansion into adjacent markets, new commercial partnerships and continued development of the company s existing specialist services. Success will require a leader who can balance strategy with execution, commercial ambition with operational reality, and change with stability. You will need to build trust quickly with long-serving colleagues, customers and suppliers, while bringing fresh thinking and energy to the next phase of the company s journey. Where You ll Make an Impact Strategic Leadership • Develop and deliver the company s strategy, vision and growth plans. • Identify new markets, services, partnerships and investment opportunities. • Work closely with the Board to shape the future direction of the business. Commercial Growth • Drive revenue growth, profitability and long-term business performance. • Support business development, key account management and major commercial opportunities. • Lead significant bids, tenders, negotiations and strategic partnerships. Financial Management • Ensure sound financial controls, commercial decision-making and investment planning. • Work closely with the Finance Director and external advisers to maintain compliance and stability. Operational Leadership • Lead day-to-day operations across a field-based service business. • Ensure effective planning across people, equipment, vehicles and resources. • Drive operational efficiency, continuous improvement and high service standards. • Resolve operational challenges with a practical, hands-on approach. People & Culture • Lead, develop and inspire an experienced team. • Build trust and credibility across operational and commercial functions. • Foster a collaborative, accountable culture while supporting growth and succession planning. Governance & Compliance • Ensure compliance with health & safety, employment and industry regulations. • Maintain effective risk management, governance and quality standards. • Provide clear reporting and updates to the Board. About You You ll likely be an experienced Managing Director, General Manager, Operations Director, Commercial Director or Business Unit Leader with a track record of leading operational, field-based or contractor-led businesses. You ll bring • Senior leadership experience within an SME, contractor, utilities, construction, engineering or related operational environment. • Strong commercial acumen with accountability for revenue growth, profitability and business performance. • Experience leading operational teams and earning credibility with frontline, site-based or field-service workforces. • A practical, hands-on leadership style, ideally with experience close to frontline operations earlier in your career. • Strong business development, client relationship and commercial negotiation skills, including bids, tenders and contracts. • A solid understanding of health & safety, compliance, risk management and governance. • Excellent communication, stakeholder management and leadership skills, with the ability to influence at all levels. • Integrity, resilience, sound judgement and the ability to drive change while maintaining team engagement. Desirable • Experience within drainage, utilities, groundworks, civil engineering, infrastructure maintenance or related sectors. • Experience delivering growth through acquisitions, diversification or new service development. • Knowledge of regulated, compliance-led or environmental sectors. • NEBOSH, IOSH or equivalent health & safety qualification. • Experience managing depot-based, vehicle-led or equipment-intensive operations. Why This Role? This is a rare opportunity to take over a profitable, long-established business with an excellent reputation and strong foundations. Working closely with the Board, you'll lead an experienced team through a planned succession while shaping the next phase of growth. You'll have genuine autonomy, visibility and influence, with the opportunity to expand services, develop people, strengthen performance and leave a lasting legacy. If you're a commercially astute, hands-on leader who thrives in operational environments and wants to make a meaningful impact, we'd love to hear from you. Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
Jun 12, 2026
Full time
Lead the Business. Shape the Future. Build on 50+ Years of Success. Are you a commercially minded operator who understands field-based service delivery? Have you built your career in drainage, utilities, groundworks, construction, civil engineering, infrastructure maintenance or a closely related sector? Do you know what it takes to earn the respect of experienced crews, lead from the front and grow a successful SME without losing what makes it special? We are seeking a hands-on Managing Director to lead a highly respected, long-established SME into its next chapter. This is a rare opportunity to take the reins of a profitable business with strong foundations, loyal customers, an experienced workforce and genuine growth potential. The company has built its reputation over 50+ years by delivering specialist commercial and industrial drainage, maintenance and related services to customers across London, the South East and beyond. This appointment forms part of a planned leadership succession following the retirement of a long-serving and highly respected Managing Director. You will inherit a committed team, established customer relationships and a business with significant opportunity to evolve, diversify and grow. This is not a desk-only leadership role. We are looking for someone who can combine strategic thinking with practical operational understanding; someone who is as comfortable discussing growth plans with the Board as they are talking through site challenges, equipment, logistics, health & safety and customer delivery with operational teams. The Role at a Glance Managing Director Hands-on SME Leadership Location: Berkshire/Buckinghamshire borders Salary: £85,000 £90,000 + Executive benefits Contract: Full-time, permanent Reporting to: Chairman & Board Direct Reports: Operations Manager, Sales Manager, Executive Assistant Company: Established, profitable SME Culture: Practical Loyal Commercial Accountable People First Your background may include: Drainage, utilities, groundworks, civil engineering, construction services, environmental services, facilities maintenance, infrastructure maintenance, specialist contracting or field-based service operations. Previous / Current Roles: Operations Director, Commercial Director, Regional Director, Business Unit Director, General Manager. Divisional Director The Opportunity You will lead the overall direction, performance and long-term success of the business, working closely with the Board to develop and deliver a clear strategy for sustainable growth. The business has strong foundations, but there is also scope to think ambitiously. Future growth opportunities may include acquisitions, service diversification, expansion into adjacent markets, new commercial partnerships and continued development of the company s existing specialist services. Success will require a leader who can balance strategy with execution, commercial ambition with operational reality, and change with stability. You will need to build trust quickly with long-serving colleagues, customers and suppliers, while bringing fresh thinking and energy to the next phase of the company s journey. Where You ll Make an Impact Strategic Leadership • Develop and deliver the company s strategy, vision and growth plans. • Identify new markets, services, partnerships and investment opportunities. • Work closely with the Board to shape the future direction of the business. Commercial Growth • Drive revenue growth, profitability and long-term business performance. • Support business development, key account management and major commercial opportunities. • Lead significant bids, tenders, negotiations and strategic partnerships. Financial Management • Ensure sound financial controls, commercial decision-making and investment planning. • Work closely with the Finance Director and external advisers to maintain compliance and stability. Operational Leadership • Lead day-to-day operations across a field-based service business. • Ensure effective planning across people, equipment, vehicles and resources. • Drive operational efficiency, continuous improvement and high service standards. • Resolve operational challenges with a practical, hands-on approach. People & Culture • Lead, develop and inspire an experienced team. • Build trust and credibility across operational and commercial functions. • Foster a collaborative, accountable culture while supporting growth and succession planning. Governance & Compliance • Ensure compliance with health & safety, employment and industry regulations. • Maintain effective risk management, governance and quality standards. • Provide clear reporting and updates to the Board. About You You ll likely be an experienced Managing Director, General Manager, Operations Director, Commercial Director or Business Unit Leader with a track record of leading operational, field-based or contractor-led businesses. You ll bring • Senior leadership experience within an SME, contractor, utilities, construction, engineering or related operational environment. • Strong commercial acumen with accountability for revenue growth, profitability and business performance. • Experience leading operational teams and earning credibility with frontline, site-based or field-service workforces. • A practical, hands-on leadership style, ideally with experience close to frontline operations earlier in your career. • Strong business development, client relationship and commercial negotiation skills, including bids, tenders and contracts. • A solid understanding of health & safety, compliance, risk management and governance. • Excellent communication, stakeholder management and leadership skills, with the ability to influence at all levels. • Integrity, resilience, sound judgement and the ability to drive change while maintaining team engagement. Desirable • Experience within drainage, utilities, groundworks, civil engineering, infrastructure maintenance or related sectors. • Experience delivering growth through acquisitions, diversification or new service development. • Knowledge of regulated, compliance-led or environmental sectors. • NEBOSH, IOSH or equivalent health & safety qualification. • Experience managing depot-based, vehicle-led or equipment-intensive operations. Why This Role? This is a rare opportunity to take over a profitable, long-established business with an excellent reputation and strong foundations. Working closely with the Board, you'll lead an experienced team through a planned succession while shaping the next phase of growth. You'll have genuine autonomy, visibility and influence, with the opportunity to expand services, develop people, strengthen performance and leave a lasting legacy. If you're a commercially astute, hands-on leader who thrives in operational environments and wants to make a meaningful impact, we'd love to hear from you. Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
Gleeson Recruitment Group
Sunderland, Tyne And Wear
HR Business Partner Sunderland Area with Travel National Logistics 4 days a week (5 days may be considered) 43,000 FTE A collaborative, rapidly growing and professional National Logistics organisation are seeking a HR Business Partner to join a close-knit HR team on a permanent basis working 4 days a week. Supporting multiple logistics hubs, the successful candidate will provide first class business partnering support and advice to their allocated sites. This is a truly unique opportunity for the someone who is currently in a Senior HR Advisor role and is keen to take a step up into a Business Partnering role or a Business Partner keen to work within a growing and evolving business. You will have a track record of working in a blue-collar environment and have strong Employee Relations and generalist HR experience . Note: the salary on this role is 43K FTE and the take home works out to be around 35K plus car allowance. Day to day duties will include: Implementing HR strategies that align with business goals (e.g., talent management, workforce planning, and employee engagement). Provide first-line advice to managers and employees on HR policies, procedures, and employment law basics. Support the annual and mid-year performance review process-tracking completion rates, following up with managers, and providing guidance on performance discussions. Partner with Talent Acquisition to coordinate interviews, review job descriptions, and support the onboarding process for new hires. Help identify training needs through feedback and performance reviews. Support the rollout of learning programs and maintain training records. Maintain accurate employee data in HR systems. Generate reports on headcount, turnover, absenteeism, and other HR metrics. Communicate and help enforce HR policies, ensuring consistency and fairness across departments. Assist with communication and engagement activities during organizational or structural changes. Support employee surveys, recognition programs, and team-building initiatives. The successful Junior HR Business Partner/Senior HR Advisor will have a proven track record in a true Generalist HR Advisory role in industries such as logistics, manufacturing or engineering (or similar). You will be CIPD level 5 qualified (or similar) and have a proactive, collaborative and forward thinking approach to you work. To apply for the position, please click on the apply now button and your CV will be sent directly to the responsible recruiter. We will respond to successful applicants within 7 days, however please feel free to get in touch if you would like any further information about your application. At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer. By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data.
Jun 12, 2026
Full time
HR Business Partner Sunderland Area with Travel National Logistics 4 days a week (5 days may be considered) 43,000 FTE A collaborative, rapidly growing and professional National Logistics organisation are seeking a HR Business Partner to join a close-knit HR team on a permanent basis working 4 days a week. Supporting multiple logistics hubs, the successful candidate will provide first class business partnering support and advice to their allocated sites. This is a truly unique opportunity for the someone who is currently in a Senior HR Advisor role and is keen to take a step up into a Business Partnering role or a Business Partner keen to work within a growing and evolving business. You will have a track record of working in a blue-collar environment and have strong Employee Relations and generalist HR experience . Note: the salary on this role is 43K FTE and the take home works out to be around 35K plus car allowance. Day to day duties will include: Implementing HR strategies that align with business goals (e.g., talent management, workforce planning, and employee engagement). Provide first-line advice to managers and employees on HR policies, procedures, and employment law basics. Support the annual and mid-year performance review process-tracking completion rates, following up with managers, and providing guidance on performance discussions. Partner with Talent Acquisition to coordinate interviews, review job descriptions, and support the onboarding process for new hires. Help identify training needs through feedback and performance reviews. Support the rollout of learning programs and maintain training records. Maintain accurate employee data in HR systems. Generate reports on headcount, turnover, absenteeism, and other HR metrics. Communicate and help enforce HR policies, ensuring consistency and fairness across departments. Assist with communication and engagement activities during organizational or structural changes. Support employee surveys, recognition programs, and team-building initiatives. The successful Junior HR Business Partner/Senior HR Advisor will have a proven track record in a true Generalist HR Advisory role in industries such as logistics, manufacturing or engineering (or similar). You will be CIPD level 5 qualified (or similar) and have a proactive, collaborative and forward thinking approach to you work. To apply for the position, please click on the apply now button and your CV will be sent directly to the responsible recruiter. We will respond to successful applicants within 7 days, however please feel free to get in touch if you would like any further information about your application. At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer. By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data.
We are currently recruiting for an Operations Manager to join an extremely busy Manufacturing Engineering client based near Pickering . This is a full time permanent role . The successful candidate will have a strong background working within manufacturing engineering in a leadership position and a large number of direct reports. Candidates must have strong people skills with the ability to communicate across all levels of staff The successful candidate will be required to oversee all daily operations to ensure the facility maintains a consistent output that meets operational goals and quality standards. This role will hold overall responsibility for managing manufacturing operations and managing all related departments from purchasing/ supply chain, QHSE and all production areas Candidates will be degree qualified in a related field or hold equivalent experience in a similar field. Knowledge of varied manufacturing process is also a must Package including Car allowance, Company bonus , 25 days leave and private health care Hours 8.30am to 4.30pm Monday to Thursday and 8.30am to 4pm Friday Role is easily commutable from Malton, York, Pickering, Scarborough Role Description Accountable for safety and quality management, as well as delivery performance within the Production Departments. Identify process inefficiencies and lead continuous improvement initiatives to enhance productivity, product quality, and cost performance. Ensure full regulatory compliance across all areas of responsibility. Maintain a strong understanding of product lines and services within the operational area. Implement and maintain operational systems to drive continuous process improvements Lead the Production Team to achieve required outputs and targets. Monitor and drive performance through KPIs and operational metrics. Assist with maximising production capacity by establishing, adjusting, and monitoring schedules aligned with master production plans. Ensuring efficient procurement, production planning, inventory management. Oversee warehousing, transportation, and distribution operations. Ensure timely delivery of goods to customers in conjunction with commercial team. Support the optimisation of logistics costs improving delivery performance to meet customer demand while optimising costs and maintaining quality standards Contribute to the preparation of budgets and forecasts and NIM calls. Collaborate with commercial teams to evaluate future opportunities and align strategic direction, ensuring a cohesive approach to business growth. Manage the scheduling of both new and aftermarket product manufacturing to meet customer delivery requirements. Apply where applicable knowledge of business practices, including strategic planning, budgeting, and workforce planning. Lead, coach, and develop employees to enhance performance, build capability, and support succession planning. Skills & Attributes Demonstrable experience within a Senior leadership position within manufacturing engineering environment. Strong Technical Leadership skills Exceptional communication skills Strong people skills and motivational. Working knowledge of ISO 9001 Microsoft Word, Excel and Outlook literate. Excellent communication skills. This vacancy is being advertised by Complete Talent Services Ltd who are acting as an Employment Agency
Jun 12, 2026
Full time
We are currently recruiting for an Operations Manager to join an extremely busy Manufacturing Engineering client based near Pickering . This is a full time permanent role . The successful candidate will have a strong background working within manufacturing engineering in a leadership position and a large number of direct reports. Candidates must have strong people skills with the ability to communicate across all levels of staff The successful candidate will be required to oversee all daily operations to ensure the facility maintains a consistent output that meets operational goals and quality standards. This role will hold overall responsibility for managing manufacturing operations and managing all related departments from purchasing/ supply chain, QHSE and all production areas Candidates will be degree qualified in a related field or hold equivalent experience in a similar field. Knowledge of varied manufacturing process is also a must Package including Car allowance, Company bonus , 25 days leave and private health care Hours 8.30am to 4.30pm Monday to Thursday and 8.30am to 4pm Friday Role is easily commutable from Malton, York, Pickering, Scarborough Role Description Accountable for safety and quality management, as well as delivery performance within the Production Departments. Identify process inefficiencies and lead continuous improvement initiatives to enhance productivity, product quality, and cost performance. Ensure full regulatory compliance across all areas of responsibility. Maintain a strong understanding of product lines and services within the operational area. Implement and maintain operational systems to drive continuous process improvements Lead the Production Team to achieve required outputs and targets. Monitor and drive performance through KPIs and operational metrics. Assist with maximising production capacity by establishing, adjusting, and monitoring schedules aligned with master production plans. Ensuring efficient procurement, production planning, inventory management. Oversee warehousing, transportation, and distribution operations. Ensure timely delivery of goods to customers in conjunction with commercial team. Support the optimisation of logistics costs improving delivery performance to meet customer demand while optimising costs and maintaining quality standards Contribute to the preparation of budgets and forecasts and NIM calls. Collaborate with commercial teams to evaluate future opportunities and align strategic direction, ensuring a cohesive approach to business growth. Manage the scheduling of both new and aftermarket product manufacturing to meet customer delivery requirements. Apply where applicable knowledge of business practices, including strategic planning, budgeting, and workforce planning. Lead, coach, and develop employees to enhance performance, build capability, and support succession planning. Skills & Attributes Demonstrable experience within a Senior leadership position within manufacturing engineering environment. Strong Technical Leadership skills Exceptional communication skills Strong people skills and motivational. Working knowledge of ISO 9001 Microsoft Word, Excel and Outlook literate. Excellent communication skills. This vacancy is being advertised by Complete Talent Services Ltd who are acting as an Employment Agency
Can you walk into a fast-growing busy site and turn "how we do things" into something consistent and trusted? Are you the kind of Training Manager who makes learning stick on the floor and not just in a slide deck? Can you win over busy Managers and turn training into something practical, relevant and part of how they lead and grow every day? Here at GXO, we're passionate about developing people who power world-class logistics. Due to continued growth and increased headcount across the network, NH3 is expanding with clients such as The White Company, John Lewis and Holland and Cooper, and we're looking for an experienced Training Manager to lead capability, consistency and excellence on site . This is a site-based leadership role , with strong backing from Central L&D and GXO University but with real ownership, influence and impact locally. You'll shape how training lands on site, assess diverse learning needs (including colleagues joining from other GXO locations), and ensure every role is future-ready. This is a full-time permanent position working Monday to Friday 9-5 Pay, benefits and more: We're looking to offer a salary of up to £45 , 000.00 and 25 days annual leave (plus bank holidays). Your benefits package includes a company sponsored pension scheme, private medical & dental insurance, a 24/7 online GP service, life assurance and a fully comprehensive employee assistance programme. You'll also have access to our MyBenefits platform offering a variety of high street discounts, a cycle to work scheme, cashback cards, a saving scheme and much more! What you'll do on a typical day: Lead and develop the on-site training team to deliver high-quality operational and management training Assess training needs across a growing workforce, including colleagues joining from other GXO sites Design and deliver practical training programmes for FLMs, middle management and site leaders Review and continuously improve induction and onboarding processes to ensure fast, effective integration Monitor compliance, competency and training effectiveness to support operational performance What you need to succeed at GXO: Proven experience delivering training within a fast-paced logistics or operational environment Strong capability in developing and coaching frontline and site management teams Confidence working with multiple stakeholders and influencing at all levels A practical, organised approach with a passion for developing people Knowledge of training compliance, modern learning methods and continuous improvement We engineer faster, smarter, leaner supply chains. GXO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team - energetic, innovative people of all experience levels and talents who make GXO a great place to work. GXO is an equal opportunity employer. We celebrate, support and thrive on diversity and are committed to creating an inclusive environment for all employees. We believe that diversity and inclusion in our business is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. We are an Armed Forces friendly organisation and Disability Confident Leader as part of the Disability Confident Scheme (GIS) and actively welcome applications from people with disabilities. The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. Review GXO's candidate privacy statement
Jun 12, 2026
Full time
Can you walk into a fast-growing busy site and turn "how we do things" into something consistent and trusted? Are you the kind of Training Manager who makes learning stick on the floor and not just in a slide deck? Can you win over busy Managers and turn training into something practical, relevant and part of how they lead and grow every day? Here at GXO, we're passionate about developing people who power world-class logistics. Due to continued growth and increased headcount across the network, NH3 is expanding with clients such as The White Company, John Lewis and Holland and Cooper, and we're looking for an experienced Training Manager to lead capability, consistency and excellence on site . This is a site-based leadership role , with strong backing from Central L&D and GXO University but with real ownership, influence and impact locally. You'll shape how training lands on site, assess diverse learning needs (including colleagues joining from other GXO locations), and ensure every role is future-ready. This is a full-time permanent position working Monday to Friday 9-5 Pay, benefits and more: We're looking to offer a salary of up to £45 , 000.00 and 25 days annual leave (plus bank holidays). Your benefits package includes a company sponsored pension scheme, private medical & dental insurance, a 24/7 online GP service, life assurance and a fully comprehensive employee assistance programme. You'll also have access to our MyBenefits platform offering a variety of high street discounts, a cycle to work scheme, cashback cards, a saving scheme and much more! What you'll do on a typical day: Lead and develop the on-site training team to deliver high-quality operational and management training Assess training needs across a growing workforce, including colleagues joining from other GXO sites Design and deliver practical training programmes for FLMs, middle management and site leaders Review and continuously improve induction and onboarding processes to ensure fast, effective integration Monitor compliance, competency and training effectiveness to support operational performance What you need to succeed at GXO: Proven experience delivering training within a fast-paced logistics or operational environment Strong capability in developing and coaching frontline and site management teams Confidence working with multiple stakeholders and influencing at all levels A practical, organised approach with a passion for developing people Knowledge of training compliance, modern learning methods and continuous improvement We engineer faster, smarter, leaner supply chains. GXO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team - energetic, innovative people of all experience levels and talents who make GXO a great place to work. GXO is an equal opportunity employer. We celebrate, support and thrive on diversity and are committed to creating an inclusive environment for all employees. We believe that diversity and inclusion in our business is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. We are an Armed Forces friendly organisation and Disability Confident Leader as part of the Disability Confident Scheme (GIS) and actively welcome applications from people with disabilities. The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. Review GXO's candidate privacy statement
South Yorkshire Fire & Rescue
Brinsworth, Yorkshire
South Yorkshire Fire & Rescue (SYFR) are seeking two motivated and reliable PPE & Equipment Logistics Operatives to join our newly formed dedicated PPE & Equipment Logistics Support function within the Technical Services Team. PPE & Operational Equipment Logistics Operative Location: Eastwood, Rotherham, S65 1LZ + South Yorkshire Travel Hours: Full Time, 37 hours per week (Flexi Time) Contract: Fixed Term, 3 Years Salary: £25,949 (Grade 2) To increase subject to national pay award negotiations for 2026. South Yorkshire Fire and Rescue are in the process of implementing a PPE & Asset management system across all stations, training locations and workshops; with these roles supporting both initial roll out and ongoing business as usual. To be considered for this role you should have previous experience of Working within a logistics, stores or warehouse environment Use of Stock control systems and inventory management Handling and distributing PPE & equipment in a timely and accurate manner Working within a health and safety regulated environment You must possess Full UK Driving License Good organisational and time management skills Attention to detail and accuracy Ability to work as part of a team and independently IT skills (use of stock systems, email, data entry) The key duties will include Receiving, inspecting, storing and delivering PPE and operational equipment Tagging and re tagging where required various items of PPE and Operational Equipment Maintaining and updating accurate electronic records and inventory levels Preparing and distributing equipment to stations and departments Ensuring PPE compliance checks, cleaning coordination and repairs Supporting audits and stock takes Maintaining a safe, clean and organised work environment The role will include extensive daily travel within the service area and occasional visits to suppliers as required. Closing date for applications is 23:59 hours on Sunday 28 June 2026. Interviews will be held Friday 10 July 2026. Interested? If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position. New starters will commence on the bottom of the salary grade and will receive increases to the top of the grade on an incremental basis. We offer 28 days annual leave (pro-rata) plus Bank Holidays. Annual leave increases after 5 years service to 32 days, followed by an extra day a year up to a maximum of 37 days. We also operate a generous flexi time attendance scheme. Most of our corporate roles offer flexi time and agile working, meaning people can vary their hours to suit their commitments outside of work as agreed with their line manager. Flexi time can be accrued with a potential of up to 13 days to be taken within a year. All eligible corporate staff are auto-enrolled onto the Local Government Pension Scheme with contributions ranging from 5.5% to 12.5%. It is a defined benefit pension scheme that means pensions are based on salary and the length of paying into the scheme. Further information on the scheme, and additional benefits, can be found on the LGPS website. South Yorkshire Fire & Rescue are committed to cultivating a diverse and inclusive workplace where every individual feels valued, respected, and empowered to contribute their unique perspectives and talents. We warmly welcome applications from individuals who identify with underrepresented groups within our workforce, including individuals from Minority Ethnic backgrounds, women, those who identify as Lesbian, Gay, Bisexual, or Transgender (LGBT+), and individuals with disabilities. In addition, we will look to support anyone who requires Part Time/Job share working hours. We believe that a diverse workforce leads to innovation, creativity, and better decision-making, and we are dedicated to creating an environment where everyone can thrive. Please note the appointment is subject to successful pre-employment screening i.e. asylum and immigration check, references, medical screening, substance misuse testing and a minimum of a standard level Disclosure and Barring Service (DBS) check which includes current and spent criminal records information. Enhanced checks with barred lists will be carried out for roles that undertake regulated activity which is a term related to working with children or vulnerable adults. South Yorkshire Fire & Rescue s recruitment and selection procedures reflect our commitment to safeguarding and promoting the welfare of Adults, Children and Young People. All staff are expected to share this commitment. No agencies please.
Jun 12, 2026
Contractor
South Yorkshire Fire & Rescue (SYFR) are seeking two motivated and reliable PPE & Equipment Logistics Operatives to join our newly formed dedicated PPE & Equipment Logistics Support function within the Technical Services Team. PPE & Operational Equipment Logistics Operative Location: Eastwood, Rotherham, S65 1LZ + South Yorkshire Travel Hours: Full Time, 37 hours per week (Flexi Time) Contract: Fixed Term, 3 Years Salary: £25,949 (Grade 2) To increase subject to national pay award negotiations for 2026. South Yorkshire Fire and Rescue are in the process of implementing a PPE & Asset management system across all stations, training locations and workshops; with these roles supporting both initial roll out and ongoing business as usual. To be considered for this role you should have previous experience of Working within a logistics, stores or warehouse environment Use of Stock control systems and inventory management Handling and distributing PPE & equipment in a timely and accurate manner Working within a health and safety regulated environment You must possess Full UK Driving License Good organisational and time management skills Attention to detail and accuracy Ability to work as part of a team and independently IT skills (use of stock systems, email, data entry) The key duties will include Receiving, inspecting, storing and delivering PPE and operational equipment Tagging and re tagging where required various items of PPE and Operational Equipment Maintaining and updating accurate electronic records and inventory levels Preparing and distributing equipment to stations and departments Ensuring PPE compliance checks, cleaning coordination and repairs Supporting audits and stock takes Maintaining a safe, clean and organised work environment The role will include extensive daily travel within the service area and occasional visits to suppliers as required. Closing date for applications is 23:59 hours on Sunday 28 June 2026. Interviews will be held Friday 10 July 2026. Interested? If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position. New starters will commence on the bottom of the salary grade and will receive increases to the top of the grade on an incremental basis. We offer 28 days annual leave (pro-rata) plus Bank Holidays. Annual leave increases after 5 years service to 32 days, followed by an extra day a year up to a maximum of 37 days. We also operate a generous flexi time attendance scheme. Most of our corporate roles offer flexi time and agile working, meaning people can vary their hours to suit their commitments outside of work as agreed with their line manager. Flexi time can be accrued with a potential of up to 13 days to be taken within a year. All eligible corporate staff are auto-enrolled onto the Local Government Pension Scheme with contributions ranging from 5.5% to 12.5%. It is a defined benefit pension scheme that means pensions are based on salary and the length of paying into the scheme. Further information on the scheme, and additional benefits, can be found on the LGPS website. South Yorkshire Fire & Rescue are committed to cultivating a diverse and inclusive workplace where every individual feels valued, respected, and empowered to contribute their unique perspectives and talents. We warmly welcome applications from individuals who identify with underrepresented groups within our workforce, including individuals from Minority Ethnic backgrounds, women, those who identify as Lesbian, Gay, Bisexual, or Transgender (LGBT+), and individuals with disabilities. In addition, we will look to support anyone who requires Part Time/Job share working hours. We believe that a diverse workforce leads to innovation, creativity, and better decision-making, and we are dedicated to creating an environment where everyone can thrive. Please note the appointment is subject to successful pre-employment screening i.e. asylum and immigration check, references, medical screening, substance misuse testing and a minimum of a standard level Disclosure and Barring Service (DBS) check which includes current and spent criminal records information. Enhanced checks with barred lists will be carried out for roles that undertake regulated activity which is a term related to working with children or vulnerable adults. South Yorkshire Fire & Rescue s recruitment and selection procedures reflect our commitment to safeguarding and promoting the welfare of Adults, Children and Young People. All staff are expected to share this commitment. No agencies please.
Power and Infrastructure Resourcing Ltd
Doncaster, Yorkshire
Power and Infrastructure Resourcing - P&I is seeking a proactive and organised Rail Resourcer to support the delivery of rail operations by sourcing, booking, and coordinating skilled rail operatives to meet client and project demands across the external market. This role plays a critical part in ensuring all workforce deployments meet required competencies, certifications, and compliance standards, while maintaining efficient and reliable resource planning. Key Responsibilities Source, recruit, and book rail operatives in line with project and client requirements Coordinate workforce availability, shift planning, and logistics Ensure all operatives hold valid Sentinel competencies and required certifications Manage workforce fatigue, compliance, and safety standards Act as a key point of contact, maintaining daily communication with both clients and the workforce Support the end-to-end recruitment process, from initial sourcing to onboarding Work collaboratively with the Senior Labour Manager to deliver operational requirements Contribute to the smooth and efficient delivery of rail projects Candidate Profile Experience in rail resourcing, recruitment, or workforce planning (preferred) PTS - Personal Track Safety (prefered) Strong organisational and communication skills Understanding of Sentinel competencies and rail compliance requirements (desirable) Ability to manage multiple priorities in a fast-paced environment Proactive, reliable, and team-oriented approach Additional Benefits P&I will support and maintain your Sentinel competencies, including recertification, assessments, and further upskilling in line with business needs Competitive salary / hourly rate package, reflecting experience and market conditions Guaranteed 39 hours per week as a basic working hours This role is offered as a temp-to-perm position, with the opportunity to secure a permanent role for the right candidate P&I provides a stable and sustainable work environment, supported by a friendly, team-oriented, and family-style culture Optional weekend work opportunities are available, allowing you to utilise your existing rail competencies and earn additional income/overtime, paid weekly in line with structured rates
Jun 11, 2026
Full time
Power and Infrastructure Resourcing - P&I is seeking a proactive and organised Rail Resourcer to support the delivery of rail operations by sourcing, booking, and coordinating skilled rail operatives to meet client and project demands across the external market. This role plays a critical part in ensuring all workforce deployments meet required competencies, certifications, and compliance standards, while maintaining efficient and reliable resource planning. Key Responsibilities Source, recruit, and book rail operatives in line with project and client requirements Coordinate workforce availability, shift planning, and logistics Ensure all operatives hold valid Sentinel competencies and required certifications Manage workforce fatigue, compliance, and safety standards Act as a key point of contact, maintaining daily communication with both clients and the workforce Support the end-to-end recruitment process, from initial sourcing to onboarding Work collaboratively with the Senior Labour Manager to deliver operational requirements Contribute to the smooth and efficient delivery of rail projects Candidate Profile Experience in rail resourcing, recruitment, or workforce planning (preferred) PTS - Personal Track Safety (prefered) Strong organisational and communication skills Understanding of Sentinel competencies and rail compliance requirements (desirable) Ability to manage multiple priorities in a fast-paced environment Proactive, reliable, and team-oriented approach Additional Benefits P&I will support and maintain your Sentinel competencies, including recertification, assessments, and further upskilling in line with business needs Competitive salary / hourly rate package, reflecting experience and market conditions Guaranteed 39 hours per week as a basic working hours This role is offered as a temp-to-perm position, with the opportunity to secure a permanent role for the right candidate P&I provides a stable and sustainable work environment, supported by a friendly, team-oriented, and family-style culture Optional weekend work opportunities are available, allowing you to utilise your existing rail competencies and earn additional income/overtime, paid weekly in line with structured rates
Exams Manager London £38,429 Working hours Full time (35 hours per week). Standard working hours between 9am 5pm. Working arrangements London, hybrid homeworking (minimum 6 days a month in office). Are you an organised and proactive Team Manager? Do you enjoy managing processes, coordinating stakeholders and ensuring high-quality delivery in a fast-paced environment? If so, we would love to hear from you. Our client is seeking an experienced and motivated Exams Manager to lead the end-to-end delivery of their examinations, ensuring a secure, consistent and high-quality experience for candidates worldwide. As Exams Manager, you will be responsible for the operational delivery of examinations, ensuring they are delivered securely, efficiently and in line with agreed standards and timelines. Working closely with senior colleagues, you will oversee the full exam lifecycle, from planning and scheduling through to results delivery, while managing key relationships with internal teams, suppliers and stakeholders. You will play a central role in maintaining quality, driving continuous improvement, and ensuring an excellent candidate experience. Key responsibilities within this role include: Leading the end-to-end operational delivery of examinations Managing and developing team members Managing exam cycles, timelines and logistics to ensure accurate and timely delivery Acting as the primary point of contact for operational matters relating to exams Coordinating with internal teams, suppliers and venues to support smooth delivery Monitoring operational performance, identifying risks and implementing solutions Ensuring compliance with regulatory, quality and security standards Supporting the development and improvement of systems, processes and ways of working Handling escalations and resolving operational issues effectively Our client's ideal candidate will have: Proven experience delivering complex operational processes or assessments/examinations Strong organisational skills with the ability to manage multiple priorities and deadlines Excellent attention to detail and a commitment to quality and accuracy Experience working in high-stakes or time-sensitive environments Strong communication and stakeholder management skills The ability to analyse data and use performance information to inform decisions High levels of digital literacy, including strong MS Office skills Experience in professional exams or qualifications delivery (desirable) Closing date: 16 June 2026 Please note, they will be reviewing applications as they are received. Interviews may be arranged, and the role may be filled before the advertised closing date. Early applications are therefore encouraged. Our client positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status or pregnancy and maternity. Our client is all about their people their members, staff, volunteers and leaders. They educate, influence and collaborate to improve health and healthcare for everyone and know they can only do this by being inclusive, encouraging and celebrating diverse perspectives. Welcoming into their community people who represent the 21st-century medical workforce and the diverse population of patients they serve is a priority for them.
Jun 11, 2026
Full time
Exams Manager London £38,429 Working hours Full time (35 hours per week). Standard working hours between 9am 5pm. Working arrangements London, hybrid homeworking (minimum 6 days a month in office). Are you an organised and proactive Team Manager? Do you enjoy managing processes, coordinating stakeholders and ensuring high-quality delivery in a fast-paced environment? If so, we would love to hear from you. Our client is seeking an experienced and motivated Exams Manager to lead the end-to-end delivery of their examinations, ensuring a secure, consistent and high-quality experience for candidates worldwide. As Exams Manager, you will be responsible for the operational delivery of examinations, ensuring they are delivered securely, efficiently and in line with agreed standards and timelines. Working closely with senior colleagues, you will oversee the full exam lifecycle, from planning and scheduling through to results delivery, while managing key relationships with internal teams, suppliers and stakeholders. You will play a central role in maintaining quality, driving continuous improvement, and ensuring an excellent candidate experience. Key responsibilities within this role include: Leading the end-to-end operational delivery of examinations Managing and developing team members Managing exam cycles, timelines and logistics to ensure accurate and timely delivery Acting as the primary point of contact for operational matters relating to exams Coordinating with internal teams, suppliers and venues to support smooth delivery Monitoring operational performance, identifying risks and implementing solutions Ensuring compliance with regulatory, quality and security standards Supporting the development and improvement of systems, processes and ways of working Handling escalations and resolving operational issues effectively Our client's ideal candidate will have: Proven experience delivering complex operational processes or assessments/examinations Strong organisational skills with the ability to manage multiple priorities and deadlines Excellent attention to detail and a commitment to quality and accuracy Experience working in high-stakes or time-sensitive environments Strong communication and stakeholder management skills The ability to analyse data and use performance information to inform decisions High levels of digital literacy, including strong MS Office skills Experience in professional exams or qualifications delivery (desirable) Closing date: 16 June 2026 Please note, they will be reviewing applications as they are received. Interviews may be arranged, and the role may be filled before the advertised closing date. Early applications are therefore encouraged. Our client positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status or pregnancy and maternity. Our client is all about their people their members, staff, volunteers and leaders. They educate, influence and collaborate to improve health and healthcare for everyone and know they can only do this by being inclusive, encouraging and celebrating diverse perspectives. Welcoming into their community people who represent the 21st-century medical workforce and the diverse population of patients they serve is a priority for them.
About Workforce International UK Workforce International UK is a specialist remote staffing agency connecting UK and international companies with skilled workers across waste management, utilities, engineering, construction, and logistics. We place temporary and contract workers at scale, supporting clients who need reliable, high-volume labour solutions. We are a lean, ambitious business and this SDR role is a key hire. You will be the engine of our pipeline, identifying and engaging companies actively hiring temporary workers, and converting cold outreach into booked discovery meetings for the BD team. Role Overview This is a 100% outbound, telephone-first sales development role. Your singular focus is generating qualified meetings for the Workforce International UK sales team. You will target business owners, hiring managers, operations directors, and procurement leads at companies actively sourcing temporary workers in our core sectors. There is no inbound queue, no account management, and no order fulfilment. You pick up the phone, you book the meeting. This role suits someone who thrives in a structured, high-activity environment, is motivated by targets, and understands the recruitment and temporary staffing market from the ground up. Key Responsibilities Outbound Prospecting Identify and research companies across target sectors (waste management, utilities, engineering, construction, and logistics) that are actively hiring temporary workers. Build and maintain targeted call lists using Zoho CRM, job boards, LinkedIn, Apollo, and industry directories. Execute high-volume outbound calls daily, with a focus on reaching decision-makers directly. Pipeline Generation Qualify prospects against agreed ICP criteria before booking meetings. Book discovery calls and introductory meetings for the BD team, ensuring a warm handover with full context. Maintain accurate records of all outreach activity and outcomes in CRM. Messaging and Positioning Communicate Workforce International UK s value proposition clearly and compellingly in calls and follow-up emails. Handle objections confidently and professionally. Tailor messaging based on sector, company size, and hiring pain points. Reporting and Continuous Improvement Track daily, weekly, and monthly call and meeting metrics. Provide regular feedback on common objections, competitor mentions, and market intelligence. Collaborate with BD to refine target lists, messaging, and outreach sequencing. What We re Looking For Essential Based in Scotland (non-negotiable this is a remote role but Scottish-based presence is required). Proven experience in a telephone-based outbound sales or business development role. Background in recruitment, temporary staffing, or workforce solutions (strongly preferred). Comfortable making outbound calls per day in a structured, KPI-driven environment. Strong verbal communication and objection-handling skills. Self-disciplined and motivated to perform independently in a remote setting. Proficient with CRM systems and outreach tools (Zoho, Apollo, LinkedIn Sales Navigator, or similar). Desirable Experience selling into UK waste management, utilities, engineering, construction, logistics, or industrial sectors. Familiarity with temporary labour supply chains or managed service provider (MSP) models. Experience working within a small or growing agency or start-up environment.
Jun 11, 2026
Full time
About Workforce International UK Workforce International UK is a specialist remote staffing agency connecting UK and international companies with skilled workers across waste management, utilities, engineering, construction, and logistics. We place temporary and contract workers at scale, supporting clients who need reliable, high-volume labour solutions. We are a lean, ambitious business and this SDR role is a key hire. You will be the engine of our pipeline, identifying and engaging companies actively hiring temporary workers, and converting cold outreach into booked discovery meetings for the BD team. Role Overview This is a 100% outbound, telephone-first sales development role. Your singular focus is generating qualified meetings for the Workforce International UK sales team. You will target business owners, hiring managers, operations directors, and procurement leads at companies actively sourcing temporary workers in our core sectors. There is no inbound queue, no account management, and no order fulfilment. You pick up the phone, you book the meeting. This role suits someone who thrives in a structured, high-activity environment, is motivated by targets, and understands the recruitment and temporary staffing market from the ground up. Key Responsibilities Outbound Prospecting Identify and research companies across target sectors (waste management, utilities, engineering, construction, and logistics) that are actively hiring temporary workers. Build and maintain targeted call lists using Zoho CRM, job boards, LinkedIn, Apollo, and industry directories. Execute high-volume outbound calls daily, with a focus on reaching decision-makers directly. Pipeline Generation Qualify prospects against agreed ICP criteria before booking meetings. Book discovery calls and introductory meetings for the BD team, ensuring a warm handover with full context. Maintain accurate records of all outreach activity and outcomes in CRM. Messaging and Positioning Communicate Workforce International UK s value proposition clearly and compellingly in calls and follow-up emails. Handle objections confidently and professionally. Tailor messaging based on sector, company size, and hiring pain points. Reporting and Continuous Improvement Track daily, weekly, and monthly call and meeting metrics. Provide regular feedback on common objections, competitor mentions, and market intelligence. Collaborate with BD to refine target lists, messaging, and outreach sequencing. What We re Looking For Essential Based in Scotland (non-negotiable this is a remote role but Scottish-based presence is required). Proven experience in a telephone-based outbound sales or business development role. Background in recruitment, temporary staffing, or workforce solutions (strongly preferred). Comfortable making outbound calls per day in a structured, KPI-driven environment. Strong verbal communication and objection-handling skills. Self-disciplined and motivated to perform independently in a remote setting. Proficient with CRM systems and outreach tools (Zoho, Apollo, LinkedIn Sales Navigator, or similar). Desirable Experience selling into UK waste management, utilities, engineering, construction, logistics, or industrial sectors. Familiarity with temporary labour supply chains or managed service provider (MSP) models. Experience working within a small or growing agency or start-up environment.
Client Services Manager Guidant Global London (Hybrid + UK Travel) Are you looking for an opportunity to support building and embedding a programme from day one ? We're hiring a Client Services Manager to launch a brand-new workforce solutions programme for a global client. The Role As Client Services Manager, you'll be embedded within the client account, taking ownership of delivery, stakeholder relationships, and performance. You will initially support the implementation plan of a first-generation MSP in the UK, with a planned phasing into a broader workforce model including RPO and SOW. This is a hybrid role based from our London office with regular weekly travel across multiple UK & Ireland locations. Key Responsibilities Support the build and embedding of the programme from day one Be the day-to-day face of the programme across all levels of stakeholders within the business Support implementation and ongoing optimisation of the solution Manage supplier performance and governance Deliver against KPIs and commercial objectives Support and contribute to team development Act as an escalation point for client issues Identify and support growth opportunities Visit client sites regularly across UK (3-4 days per week) What We're Looking For Experience within the staffing sector (MSP, RPO, workforce solutions) Strong stakeholder management skills Experience supporting complex or multi-site accounts Supplier management experience Commercial awareness Resilient, adaptable and comfortable working under pressure Ability to manage change and evolving priorities Sector experience within engineering, facilities management, manufacturing, logistics or similar desirable Why join Guidant Global? Alongside the opportunity to help shape and support a high-profile high impact programme, you'll benefit from a flexible rewards package: Generous annual leave including birthday off and paid volunteering day Pension and life assurance Employee Assistance Programme and Calm app Flexible benefits including private medical, dental, healthcare cash plan and critical illness options Employee discounts platform Additional options including health assessments, travel insurance and EV scheme Guidant Global, part of Impellam Group, is a next-generation workforce solutions partner with deep professional expertise and access to a global talent community. Guidant Global delivers agile MSP, SOW and RPO programmes that empower businesses to build flexible, high-performing workforces. Impellam Group is one of the world's leading workforce and STEM talent solution providers, operating across nearly 80 countries. With an innovative, people-first culture, Impellam delivers inclusive, future-focused workforce solutions that help organisations secure mission-critical skills and achieve long-term growth. We welcome applications from individuals requiring varying levels of flexibility, our supportive and highly experienced team will provide you with the full details of the role. You are guaranteed an interview if you can demonstrate that you can meet the role requirements above and have a disability /long-term health condition - just tell us when applying for the role. Our interview guarantee also applies to any current reservists, ex-armed forces personnel or forces spouses applying. We also recognise the value people with previous convictions can bring to society and are proud to be a "Ban the Box" employer. We genuinely care about creating a diverse and inclusive team and we welcome people from all backgrounds, with different perspectives and experiences to work with us. We cannot, and will never discriminate against anyone based on, race, ethnicity, national origin, colour, sex, gender identity, gender reassignment, sexual orientation, religion, beliefs, disability status, family or parental status, age, marriage and civil partnerships, pregnancy and maternity. At Guidant Global everyone has the freedom to give their opinion, build their career path and be part of a cooperative and supportive team. If you need any reasonable adjustments at any stage of the application or interview process please do let us know. In your application please feel free to note which pronouns you use.
Jun 11, 2026
Full time
Client Services Manager Guidant Global London (Hybrid + UK Travel) Are you looking for an opportunity to support building and embedding a programme from day one ? We're hiring a Client Services Manager to launch a brand-new workforce solutions programme for a global client. The Role As Client Services Manager, you'll be embedded within the client account, taking ownership of delivery, stakeholder relationships, and performance. You will initially support the implementation plan of a first-generation MSP in the UK, with a planned phasing into a broader workforce model including RPO and SOW. This is a hybrid role based from our London office with regular weekly travel across multiple UK & Ireland locations. Key Responsibilities Support the build and embedding of the programme from day one Be the day-to-day face of the programme across all levels of stakeholders within the business Support implementation and ongoing optimisation of the solution Manage supplier performance and governance Deliver against KPIs and commercial objectives Support and contribute to team development Act as an escalation point for client issues Identify and support growth opportunities Visit client sites regularly across UK (3-4 days per week) What We're Looking For Experience within the staffing sector (MSP, RPO, workforce solutions) Strong stakeholder management skills Experience supporting complex or multi-site accounts Supplier management experience Commercial awareness Resilient, adaptable and comfortable working under pressure Ability to manage change and evolving priorities Sector experience within engineering, facilities management, manufacturing, logistics or similar desirable Why join Guidant Global? Alongside the opportunity to help shape and support a high-profile high impact programme, you'll benefit from a flexible rewards package: Generous annual leave including birthday off and paid volunteering day Pension and life assurance Employee Assistance Programme and Calm app Flexible benefits including private medical, dental, healthcare cash plan and critical illness options Employee discounts platform Additional options including health assessments, travel insurance and EV scheme Guidant Global, part of Impellam Group, is a next-generation workforce solutions partner with deep professional expertise and access to a global talent community. Guidant Global delivers agile MSP, SOW and RPO programmes that empower businesses to build flexible, high-performing workforces. Impellam Group is one of the world's leading workforce and STEM talent solution providers, operating across nearly 80 countries. With an innovative, people-first culture, Impellam delivers inclusive, future-focused workforce solutions that help organisations secure mission-critical skills and achieve long-term growth. We welcome applications from individuals requiring varying levels of flexibility, our supportive and highly experienced team will provide you with the full details of the role. You are guaranteed an interview if you can demonstrate that you can meet the role requirements above and have a disability /long-term health condition - just tell us when applying for the role. Our interview guarantee also applies to any current reservists, ex-armed forces personnel or forces spouses applying. We also recognise the value people with previous convictions can bring to society and are proud to be a "Ban the Box" employer. We genuinely care about creating a diverse and inclusive team and we welcome people from all backgrounds, with different perspectives and experiences to work with us. We cannot, and will never discriminate against anyone based on, race, ethnicity, national origin, colour, sex, gender identity, gender reassignment, sexual orientation, religion, beliefs, disability status, family or parental status, age, marriage and civil partnerships, pregnancy and maternity. At Guidant Global everyone has the freedom to give their opinion, build their career path and be part of a cooperative and supportive team. If you need any reasonable adjustments at any stage of the application or interview process please do let us know. In your application please feel free to note which pronouns you use.
Thorn Baker Recruitment have the exciting opportunity to recruit for a Distribution Centre Manager for our client based in the Lutterworth area of Leicestershire. Pay And Benefits Starting Salary of £50,000 - £60,000 Monday - Friday (42.5 hours) Private Health care 25 days annual leave + bank holidays Life Assurance Increase employer pension contributions (5%) Discretionary bonus scheme Electric car purchase available via salary sacrifice scheme About the Role The DC Manager is responsible for overseeing all distribution centre operations, ensuring efficient, safe, and cost-effective warehousing and logistics activities. This role leads both warehouse operational and driver teams, delivers operational excellence, and ensures service levels meet customer and business expectations. The role will have direct reports of a Warehouse Team Lead and a small team of Warehouse Operatives and Drivers. Key Responsibilities Lead and manage all distribution centre operations, including inbound, storage, inventory control, and coordinating closely with Supply Chain Supervisor for outbound logistics Responsible for ensuring compliance with all transport regulations and safety standards Develop and implement operational strategies to improve efficiency, productivity, and service levels Support budget management, cost control, and financial performance of the site Manage DC inventory, including but not limited to performing regular cycle counts and monitoring physical inventory (FIFO) Drive continuous improvement initiatives (e.g., Lean, Six Sigma) Maintain compliance with health & safety regulations and company policies Manage relationships with key stakeholders, suppliers, and transport providers Monitor KPIs (e.g., order accuracy, on-time delivery, productivity) and take corrective actions Lead, coach & people development within department Oversee workforce planning, recruitment, and performance management Ensure the effective use of warehouse management systems (WMS) and other technologies Required Qualifications, Skills & Knowledge Experience managing and working with material handling systems & MHE (gantry cranes / lifting equipment) in a DC environment Bachelor s degree in Supply Chain Management, Logistics, Business Administration, or related field (or equivalent experience) Significant experience in warehouse/distribution centre operations, including leadership Excellent leadership, communication, and decision-making skills Experience of leading health & safety agenda across operations and transport Preferred Skills & Knowledge Knowledge of Lean, Six Sigma, or continuous improvement methodologies Strong data analysis and performance management skills Experience with ERP/WMS systems Ability to lead change and transformation initiatives Knowledge of distribution systems to include order routing Transport Manager CPC qualification (desirable) If this position is not the one for you, we have more great roles on our jobs page, why not take a look here: (url removed)>
Jun 11, 2026
Full time
Thorn Baker Recruitment have the exciting opportunity to recruit for a Distribution Centre Manager for our client based in the Lutterworth area of Leicestershire. Pay And Benefits Starting Salary of £50,000 - £60,000 Monday - Friday (42.5 hours) Private Health care 25 days annual leave + bank holidays Life Assurance Increase employer pension contributions (5%) Discretionary bonus scheme Electric car purchase available via salary sacrifice scheme About the Role The DC Manager is responsible for overseeing all distribution centre operations, ensuring efficient, safe, and cost-effective warehousing and logistics activities. This role leads both warehouse operational and driver teams, delivers operational excellence, and ensures service levels meet customer and business expectations. The role will have direct reports of a Warehouse Team Lead and a small team of Warehouse Operatives and Drivers. Key Responsibilities Lead and manage all distribution centre operations, including inbound, storage, inventory control, and coordinating closely with Supply Chain Supervisor for outbound logistics Responsible for ensuring compliance with all transport regulations and safety standards Develop and implement operational strategies to improve efficiency, productivity, and service levels Support budget management, cost control, and financial performance of the site Manage DC inventory, including but not limited to performing regular cycle counts and monitoring physical inventory (FIFO) Drive continuous improvement initiatives (e.g., Lean, Six Sigma) Maintain compliance with health & safety regulations and company policies Manage relationships with key stakeholders, suppliers, and transport providers Monitor KPIs (e.g., order accuracy, on-time delivery, productivity) and take corrective actions Lead, coach & people development within department Oversee workforce planning, recruitment, and performance management Ensure the effective use of warehouse management systems (WMS) and other technologies Required Qualifications, Skills & Knowledge Experience managing and working with material handling systems & MHE (gantry cranes / lifting equipment) in a DC environment Bachelor s degree in Supply Chain Management, Logistics, Business Administration, or related field (or equivalent experience) Significant experience in warehouse/distribution centre operations, including leadership Excellent leadership, communication, and decision-making skills Experience of leading health & safety agenda across operations and transport Preferred Skills & Knowledge Knowledge of Lean, Six Sigma, or continuous improvement methodologies Strong data analysis and performance management skills Experience with ERP/WMS systems Ability to lead change and transformation initiatives Knowledge of distribution systems to include order routing Transport Manager CPC qualification (desirable) If this position is not the one for you, we have more great roles on our jobs page, why not take a look here: (url removed)>
ARC Recruitment Ltd has been a trusted name in the logistics sector since 2004. We specialise in providing high-quality temporary driving workers to businesses across the Midlands. With decades of experience and a reputation for reliability, we are now looking for an Account Manager / Recruitment Consultant to join our dedicated team. The Role This is not a cold calling role. Instead, you will focus on servicing existing clients, re-engaging with lapsed accounts, and ensuring smooth operations for our temporary driving workforce. Key responsibilities include: Managing and developing strong relationships with current and lapsed clients across the Midlands. Recruiting, vetting, and onboarding temporary drivers (HGV, van, forklift, etc.). Ensuring full compliance right to work checks, driver CPC, tachograph records, and health & safety. Matching qualified drivers to client shift requirements. Providing day-to-day support to drivers and clients, resolving any on-site or operational issues. Proactively building rapport to increase repeat business no cold calls, just relationship-driven growth. Participating in an on-call rota to service clients outside of normal working hours (evenings and weekends on a rotational basis). What We re Looking For Essential: Experience in recruitment OR the transport/logistics industry (e.g., transport coordinator, driving agency, fleet management). Strong organisational and people skills. Knowledge of driver compliance (CPC, DQC, licences) is highly desirable. Self-motivated and comfortable working in a fast-paced temporary recruitment environment. A genuine desire to provide great service not sales pitches. Willingness to be part of an out-of-hours on-call rota to support clients when urgent driving cover is needed. What We Offer No cold calling. Free on-site parking. Bonus & incentive schemes (performance-based). Regular core working hours 09:00 to 17:00. A supportive, long-standing team with a family-run feel. Opportunity to work with a well-respected logistics specialist.
Jun 11, 2026
Full time
ARC Recruitment Ltd has been a trusted name in the logistics sector since 2004. We specialise in providing high-quality temporary driving workers to businesses across the Midlands. With decades of experience and a reputation for reliability, we are now looking for an Account Manager / Recruitment Consultant to join our dedicated team. The Role This is not a cold calling role. Instead, you will focus on servicing existing clients, re-engaging with lapsed accounts, and ensuring smooth operations for our temporary driving workforce. Key responsibilities include: Managing and developing strong relationships with current and lapsed clients across the Midlands. Recruiting, vetting, and onboarding temporary drivers (HGV, van, forklift, etc.). Ensuring full compliance right to work checks, driver CPC, tachograph records, and health & safety. Matching qualified drivers to client shift requirements. Providing day-to-day support to drivers and clients, resolving any on-site or operational issues. Proactively building rapport to increase repeat business no cold calls, just relationship-driven growth. Participating in an on-call rota to service clients outside of normal working hours (evenings and weekends on a rotational basis). What We re Looking For Essential: Experience in recruitment OR the transport/logistics industry (e.g., transport coordinator, driving agency, fleet management). Strong organisational and people skills. Knowledge of driver compliance (CPC, DQC, licences) is highly desirable. Self-motivated and comfortable working in a fast-paced temporary recruitment environment. A genuine desire to provide great service not sales pitches. Willingness to be part of an out-of-hours on-call rota to support clients when urgent driving cover is needed. What We Offer No cold calling. Free on-site parking. Bonus & incentive schemes (performance-based). Regular core working hours 09:00 to 17:00. A supportive, long-standing team with a family-run feel. Opportunity to work with a well-respected logistics specialist.
BBS Recruitment is an independent recruitment agency specialising in the Transport and Logistics sector, supplying staff to a wide range of clients across London, Hertfordshire, and surrounding areas. We also recruit for Social Care and Public Sector roles. We are currently recruiting for an experienced Operations Manager to work with our client in Islington and surrounding areas. Role Purpose: To lead and manage the day-to-day operations of a busy customer contact centre, ensuring the delivery of high-quality, customer-focused services across a range of council functions. The postholder will oversee service performance, staff management, and continuous improvement initiatives to ensure residents receive an efficient and effective service. Key Responsibilities for the Operations Manager: Manage the operational delivery of customer services across multiple service areas, including: Council Tax Housing Benefits Repairs and Maintenance Registrars Services General Council Enquiries Other front-line local authority services Lead, motivate, and develop Team Managers and Customer Service Advisors to achieve service objectives and performance targets. Monitor and improve key performance indicators (KPIs), including call handling times, customer satisfaction, service levels, quality standards, and productivity. Ensure services are delivered in accordance with council policies, procedures, and relevant legislation. Drive a culture of customer excellence, continuous improvement, and resident-focused service delivery. Manage workforce planning, resource allocation, and service demand to maintain operational efficiency. Analyse performance data and produce management reports for senior stakeholders. Identify service improvement opportunities and implement operational changes to enhance customer experience. Work collaboratively with internal departments and external partners to ensure effective service delivery. Manage complaints, escalations, and complex customer issues professionally and effectively. Ensure compliance with Health and Safety, Data Protection, GDPR, Equality, Diversity and Inclusion policies. Working Hours: 35 hours per week ( Office based) Requirements for the Operations Manager: Significant experience managing large-scale customer service or contact centre operations. Experience leading and developing high-performing teams within a fast-paced environment. Strong understanding of performance management, workforce planning, and service improvement methodologies. Experience working with complex customer enquiries and complaint resolution. Excellent stakeholder management and communication skills. Ability to analyse data, interpret trends, and make evidence-based decisions. Strong organisational and problem-solving skills. Experience managing budgets and resources effectively. Previous experience within a Local Authority and Public Sector environment. Knowledge of Council Tax, Housing Benefits, Repairs, Registrars, or related local government services.
Jun 11, 2026
Contractor
BBS Recruitment is an independent recruitment agency specialising in the Transport and Logistics sector, supplying staff to a wide range of clients across London, Hertfordshire, and surrounding areas. We also recruit for Social Care and Public Sector roles. We are currently recruiting for an experienced Operations Manager to work with our client in Islington and surrounding areas. Role Purpose: To lead and manage the day-to-day operations of a busy customer contact centre, ensuring the delivery of high-quality, customer-focused services across a range of council functions. The postholder will oversee service performance, staff management, and continuous improvement initiatives to ensure residents receive an efficient and effective service. Key Responsibilities for the Operations Manager: Manage the operational delivery of customer services across multiple service areas, including: Council Tax Housing Benefits Repairs and Maintenance Registrars Services General Council Enquiries Other front-line local authority services Lead, motivate, and develop Team Managers and Customer Service Advisors to achieve service objectives and performance targets. Monitor and improve key performance indicators (KPIs), including call handling times, customer satisfaction, service levels, quality standards, and productivity. Ensure services are delivered in accordance with council policies, procedures, and relevant legislation. Drive a culture of customer excellence, continuous improvement, and resident-focused service delivery. Manage workforce planning, resource allocation, and service demand to maintain operational efficiency. Analyse performance data and produce management reports for senior stakeholders. Identify service improvement opportunities and implement operational changes to enhance customer experience. Work collaboratively with internal departments and external partners to ensure effective service delivery. Manage complaints, escalations, and complex customer issues professionally and effectively. Ensure compliance with Health and Safety, Data Protection, GDPR, Equality, Diversity and Inclusion policies. Working Hours: 35 hours per week ( Office based) Requirements for the Operations Manager: Significant experience managing large-scale customer service or contact centre operations. Experience leading and developing high-performing teams within a fast-paced environment. Strong understanding of performance management, workforce planning, and service improvement methodologies. Experience working with complex customer enquiries and complaint resolution. Excellent stakeholder management and communication skills. Ability to analyse data, interpret trends, and make evidence-based decisions. Strong organisational and problem-solving skills. Experience managing budgets and resources effectively. Previous experience within a Local Authority and Public Sector environment. Knowledge of Council Tax, Housing Benefits, Repairs, Registrars, or related local government services.