151 jobs found

Role: Head of Quality and Compliance Reporting to: Managing Director Salary: £45,000 - £55,000per annum (based on experience) Location: Keele (3 days from office & 2 days from home) The Supply Register is an education recruitment managed service provider working in partnership with Multi Academy Trusts & Colleges across England and Wales. Our vision is to transform recruitment in the changing world of education & our mission is to become the sector's most trusted education recruitment company. We are now recruiting for a Head of Quality and Compliance to lead and develop The Supply Register s quality assurance, safeguarding and compliance functions. This is role will be pivotal in leading our compliance strategy and will ensure that the business maintains the highest standards across all areas of the business. Role Purpose: Compliance: To ensure that TSR s internal processes, communications and systems are compliant with all statutory, regulatory and partnership requirements through regular monitoring of operational compliance, identifying issues and taking action to improve customer experience and reduce risk to the business. Quality Assurance: To ensure TSR maintains the highest standards of compliance, ethics and professionalism and builds a reputation for excellent customer service, professional development and safe recruitment in order to achieve kite mark accreditations, retain existing customers, secure new business and build positive working partnerships in the sector. Professional Development: To act as the internal reference point for educational matters and ensure that TSR staff are kept appraised of all relevant codes of practice, guidance and policy and receive regular updates on best practice, safer recruitment and education issues to keep their knowledge and skills up to date. Complaints Management: To oversee TSR s complaints and safeguarding procedures and ensure that all concerns are effectively recorded, reported, referred and managed through to a satisfactory resolution. Leadership & Strategy: To lead the overall compliance & quality functions across The Supply Register whilst working closely with the SLT to ensure that strategy aligns with overall growth plans. Safeguarding: To support TSR staff in responding to concerns, conducting investigations, attending professional strategy meetings and making referrals to professional bodies. To ensure all supply teachers and internal staff receive statutory safeguarding training in line with Keeping Children Safe in Education. Partnership Relations: To support the Managing Director in the developing and maintaining positive working relationship with key stakeholders in the education community. Acting as key contact with expert knowledge who can represent TSR at conferences, government consultations and sector meetings. Responsibilities: Compliance Ensure full compliance with all relevant legislation, including: Keeping Children Safe in Education (KCSIE), APSCo Compliance +, Safer recruitment guidance, Agency Workers Regulations (AWR) and employment / right to work legislation Oversee safeguarding compliance for all candidates placed in our Schools, Trusts & Colleges. Ensure robust vetting procedures are maintained, including DBS checks, right to work documentation, references and qualifications. Monitor and audit compliance records to ensure accuracy, completeness, and readiness for inspection. Oversee the compliance audit trends of our partner agencies and ensure that robust compliance policies are followed by all suppliers. Quality Assurance & Auditing Design and implement quality assurance frameworks and strategic internal audit processes. Ensure that the company audit process is effectively managed and always adhered to, whilst maintaining accurate detailed recordings of findings. Successfully identify risks, trends, and areas for improvement and implement corrective action plans. Strategically lead the compliance team to ensure that we maintain APSCo+ accreditation Represent The Supply Register from a quality & compliance perspective when onboarding new clients and in service reviews where required. Complaints Management Ensure that TSR s compliance policy is followed by operational staff and that they are professionally managed, recorded and resolved within expected timeframes. Provide support to the wider team where complaints need escalating and resolving Report any major complaints or investigations to the Managing Director and liaise on response and action to be taken. Leadership & Strategy Lead the Quality and Compliance function across The Supply Register Continuous development of the company s compliance, safeguarding, and quality assurance strategy. Promote a culture of accountability, continuous improvement, and operational excellence. Provide expert guidance to the leadership team on regulatory and compliance changes Work with the leadership team to ensure that overall quality & compliance strategy aligns with company growth plans Line management of the full compliance team to effectively drive KPI s to ensure that business targets are continuously met Lead, coach, and develop the compliance team to deliver high performance and exceptional service standards. Safeguarding Fulfil the role of Designated Safeguarding Officer for the company Attend all safeguarding / child protection meetings and liaise effectively with the relevant bodies including clients, police, children s services and Local Authority Designated Officers (LADO) Act as the organisation s escalation point for compliance and safeguarding concerns Ensure all supply staff and TSR staff receive KCSiE Part 1 training and complete the Level 1 safeguarding children training. Training & Development Develop and deliver compliance training as part of all new starters induction. Ensure all employees remain up to date with legislative and regulatory changes. Continuously promote best practice in safer recruitment and compliance management. Commit to continuous professional development in the sector with relevant safeguarding, DSL & APSCo+ training. What we are looking for: Senior level experience within compliance, quality assurance and safeguarding Prior experience as a Designated Safeguarding Lead (DSL). Strong understanding of safeguarding and safer recruitment requirements. Experience managing audits and accreditations. Proven leadership and team management experience. Excellent communication and stakeholder management skulls Ability to manage multiple priorities in a fast-paced environment Exceptional levels of integrity, professionalism & accountability Ability to interpret changing legislation and adapt to operational policies and procedures. If you are interested in this opportunity, please apply or contact us directly. We will be in touch with suitable applicants within 3 working days.

Adecco is delighted to be recruiting for a Customer Insight Officer (Repairs - Stage 1 Complaints) on behalf of a local authority . This is a fantastic opportunity to play a key role in improving resident experience by driving insight, learning, and service improvements across repairs and complaints handling. You will be responsible for managing and coordinating complex complaints, ensuring residents' concerns are fully investigated and addressed, while identifying trends and opportunities for service improvement. Customer Insight Officer (Repairs) Location: Croydon (Hybrid - 2-3 days in the office) Salary: 40,182 per annum Hours: 36 hours per week, Monday-Friday Contract: Permanent Key Responsibilities Lead the handling of repairs-related complaints, ensuring thorough investigation and high-quality, customer-focused responses Coordinate complex cases, working across multiple teams to deliver consistent and timely outcomes Ensure compliance with complaints policies and relevant Ombudsman guidance Analyse complaint data to identify trends, root causes, and improvement opportunities Drive continuous improvement by feeding back learning into service areas Provide support and challenge to internal teams to ensure high standards of complaint handling Respond to high-level enquiries (e.g. MP/Cllr correspondence) with clarity and professionalism Maintain accurate records and ensure robust case management processes Act as a strong advocate for customers, ensuring their voice is heard throughout About You We're looking for someone who is passionate about customer experience and improving services. You will bring: Experience in complaint handling or a similar customer-focused role (repairs or local authority environment desirable) Strong analytical skills, with the ability to identify trends and drive improvements Excellent written communication skills, able to explain complex issues clearly and in plain English The confidence to challenge constructively and influence stakeholders at all levels Strong organisational skills, with the ability to manage competing priorities A resilient and proactive approach to problem-solving Experience working with case management systems and Microsoft Office tools What's on Offer Competitive salary of 40,182 per annum Hybrid working model (2-3 days per week in Croydon office) Generous Local Government Pension Scheme Opportunity to make a tangible impact within a local authority setting Supportive and collaborative working environment Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)

Estate Manager Wandsworth SW18 1HR Public Sector - Local Authority Full time - Mon-Fri, 36 hours per week Temporary role - 3 months with likely extension 21.70 per hour PAYE / 28.29 per hour Umbrella To manage approximately 750 properties and deal with a wide range of tenancy and leasehold issues. Specific Duties: 1.Responsible to the Area Housing Manager through the Senior Estate Manager for the day-to-day management and routine repair of a group of dwellings within the Area. 2. Provides the main point of contact with tenants and leaseholders by receiving and acting upon tenants and leaseholders' complaints and enquires. Carries out inspections of individual properties as well as internal and external communal areas of blocks and estates, making recommendations for improvements as necessary. 3. Responsible for prioritising own workload, dealing with enquiries and requests on management and repair matters in accordance with established policies and procedures. As the first and primary point of contact, is required to be highly conversant and comply with relevant legislation and case law, imparting the information to tenants, residents and leaseholders as required. 4. Investigates and recommends management transfers, discretionary tenancies, succession requests and prepares reports for Area Housing Manager/ Deputy Area Housing Manager where appropriate. Liaises with internal and external agencies in respect of vulnerable residents with mental or physical health issues or social difficulties. Attends and presents at case conferences such as Community Multi Agency Risk Assessment Panel or Team Around the Child regarding high risk or complex cases. 5. Issues repair orders in accordance with Council procedures; carries out post- inspections and the checking of invoices. Processes variation orders and resolves disputes regarding invoices. Responsible for ensuring appropriate security measures are taken for all vacant properties in their patch. 6. Assesses whether permission should be given to tenants and leaseholders to carry out alterations/improvements in accordance with Council policy and detailed procedures/ stringent time limits. Investigates unauthorised alterations and takes appropriate enforcement action to remedy breaches of tenancy/lease terms. Investigates breaches by Leaseholders of HMO Regulations. 7. Responsible for full and appropriate investigation of routine and non-routine complex cases of antisocial behaviour, including all reports of hate crime; ensures all cases are progressed in accordance with policy and procedure. Keeps the NPS anti-social behaviour database fully updated. Initiates mediation where possible and takes enforcement action for breach of lease/tenancy agreements where appropriate. 8. Responsible for investigating, and taking appropriate action on complaints from residents, elected Members of Parliament and ward Councillors. 9. Responsible for processing Flexible Fixed Term Tenancies Reviews in accordance with policy and detailed procedure, adhering to stringent time limits. Ensures that timely responses are provided to leasehold Pre-Assignment Queries and Right to Buy tenancy and occupancy checks to ensure compliance with the statutory time frame and prevent compensatory payments by the Council. 10. Assists the Resident Participation Officer in maintaining positive liaison with existing tenant, resident/ leaseholder associations/ forum meetings as directed by the Area Housing Manager. Assists where appropriate in the formation of new associations and attends relevant evening meetings/ weekend social events. 11. Attends Court routinely on housing management cases, gas safety injunction cases, unauthorised occupants, and squatters; also arranges and attends subsequent evictions. Attends evictions for rent arrears and unauthorised occupation and executes gas safety injunction orders. 12. Calculates charges for major works and consults with leaseholders in accordance with relevant legislation including the preparation of consultation letters, subsequent negotiations with leaseholders and liaison with other sections of the department and other Council departments. Similarly advises leaseholders on matters relating to routine service charges/major works: answers service charge enquiries within timescales laid down in the Leaseholder's Charter. 13. Responsible for undertaking fire safety checks, particularly of leasehold property front entrance doors to ensure compliance with fire regulations and specific lease terms. Makes sure buildings are compliant with fire safety regulations by ensuring that communal areas are clear. Initiates and progresses enforcement action for breach of lease if warranted. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)

Housing Regulations Officer - Portsmouth Are you a passionate Housing Regulations Officer looking for your next role? 4Recruitment Services are currently recruiting for a Housing Regulations Officer to work in Local Authority Private Sector Housing Team based in The Portsmouth area. We are seeking a motivated and resilient individual with a proactive approach, excellent organisational skills, and a passion for improving housing standards. The ideal candidate will be confident in dealing with landlords, tenants, and stakeholders, able to handle challenging situations professionally, and committed to delivering positive outcomes for residents. Pay Rates: £19.68 PAYE £24.98 Umbrella Rate (per hour) Information the Role We are currently recruiting a Housing Regulations Officer to join a busy Private Sector Housing team. This is an excellent opportunity for candidates with experience in housing standards, environmental health, housing enforcement, HMO licensing, property inspections, or regulatory compliance. As a Housing Regulations Officer, you will play a key role in supporting landlords and tenants to ensure homes are safe, healthy, and compliant with relevant housing legislation. You will investigate housing-related concerns, carry out inspections, provide advice and guidance, and take enforcement action where required. The successful candidate will be responsible for delivering responsive and effective housing services, helping to improve standards within the private rented sector and ensuring compliance with licensing requirements and housing regulations. Key Responsibilities Receive, assess, and respond to enquiries and complaints relating to private rented housing and Houses in Multiple Occupation (HMOs). Carry out reactive, routine, and proactive inspections of residential properties. Undertake Housing Health and Safety Rating System (HHSRS) assessments. Work with landlords and tenants to resolve housing issues and improve property standards. Investigate complaints relating to statutory housing duties and regulations. Monitor compliance with housing legislation, licensing requirements, and licence conditions. Provide advice, guidance, and support to landlords, tenants, and householders. Prepare and serve formal enforcement notices where necessary. Support enforcement action and assist with cases that may proceed to tribunal or court. Maintain accurate records and case files. Use professional judgement to determine appropriate courses of action while managing potentially challenging situations. Contribute to service improvement initiatives and ongoing professional development. Essential Requirements: Level 3 qualification in Housing, Construction, Enforcement, Environmental Health, or a related discipline, or demonstrable experience working within housing standards, housing enforcement, or a similar regulatory environment. Experience of working with a range of stakeholders to achieve positive housing outcomes. Ability to manage a varied workload and prioritise effectively. Knowledge of residential property inspections and housing standards. Strong communication and customer service skills. Ability to work independently and make informed decisions. Competent IT skills, including Microsoft Word, Outlook, Excel, and database systems. Desirable Experience within Private Sector Housing, Environmental Health, Housing Enforcement, or HMO Licensing. Knowledge of the Housing Health and Safety Rating System (HHSRS). Understanding of housing legislation, including the Housing Act 2004, Public Health Acts, Building Regulations, and PACE. Experience investigating complaints and undertaking enforcement activity. Experience preparing and serving enforcement notices. Relevant professional membership or qualifications, including CIH or CIEH membership. Level 6 qualification in Housing, Environmental Health, Environmental Science, Housing Engineering, Construction, or a related field. What we offer: 24 hour one on one specialist consultant based within your geographical area 4Recruitment Services Employee Benefits Programme Our own dedicated payroll support ensuring you get the full benefits of your payment Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer. To discuss this vacancy in further detail or any other vacancies, please contact out Team on (phone number removed) or email (url removed).

Resident Liaison Officer (RLO) - FRA Works Salary: Up to £32,000 + Package Location: Woking Job Type: Permanent Fortus Recruitment Group is a specialist recruitment agency within the repairs, maintenance, and social housing sectors. We are currently partnering with a leading contractor delivering Fire Risk Assessment (FRA) works across residential properties in Woking and the surrounding areas. As the Resident Liaison Officer, you will act as the primary link between residents, client representatives, and operational teams, ensuring clear communication throughout the programme of works. You will play a key role in maintaining resident satisfaction, facilitating access, and helping projects progress efficiently with minimal disruption. Key Responsibilities Serve as the main point of contact for residents throughout FRA and fire safety works. Communicate project information, schedules, and updates to residents in a clear and professional manner. Arrange appointments, access requirements, and resident consultations. Conduct resident visits, property surveys, and pre-start meetings where required. Work closely with site management teams to coordinate access and resolve any issues. Manage resident enquiries, concerns, and complaints promptly and effectively. Maintain accurate records of resident communications and project updates. Ensure a high standard of customer care is delivered at all stages of the project. Support the successful completion of works while minimising disruption to residents. Requirements Previous experience as a Resident Liaison Officer, Tenant Liaison Officer, Customer Liaison Officer, or similar customer-facing role within social housing, construction, planned maintenance, or FRA/fire safety works. Strong communication, interpersonal, and conflict-resolution skills. Excellent organisational skills with the ability to manage multiple tasks and priorities. Competent in Microsoft Office and internal management systems. Full UK driving licence and access to a vehicle. A proactive and customer-focused approach. If you are interested in this opportunity, please apply today or contact Fortus Recruitment Group for a confidential discussion. Fortus Recruitment Group Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Fortus Recruitment is an equal opportunities employer. INDTJ

Large housing association requires a Data Compliance Officer to ensure the GDPR and Data Protection compliance is achieved. Responsibilities: Investigating and responding to security incidents, data breaches and data protection related complaints. Responding to subject access requests, within agreed timelines First point of contact for business for advice and assistance on all data protection matters including DPIAs, action plans, data sharing agreements, information asset register etc Embedding GDPR compliance by leading and supporting wider business through regular meetings, preparing and delivering training on data protection and GDPR requirements including refresher training and specific training as requested by the business Work with the wider business to develop record keeping processes and systems in line with GDPR/Best Practice requirements. Advise and assist the business in all data protection matters, including retention schedules, data sharing agreements, PIAs, information asset register etc. Work closely with the Information Data Owners to support them in delivering data protection obligations. Maintenance of logs and registers Skills and experience: Experience of working in a data protection function. Experience of providing reports and internal communications for a range of audiences including senior management Able to provide timely and accurate advice and support to wider business and managers about data protection related matters Good knowledge of data protection including GDPR, Data Protection Act 2018 and related legislation e.g., Privacy of electronic communications Prioritising work and delivering to tight deadlines Excellent organisation and planning Advanced familiarity with Microsoft Office suite and Acrobat £26.03 ph PAYE or £34.42 ph Umbrella

JOB DESCRIPTION Are you passionate about resolving issues with empathy and professionalism? This Guinness Partnership is looking for Complaints & Resolution Officers to join our team in Oldham on full-time, 12-month fixed term contracts. We operate a hybrid working style where you spend 3 days per week working in our Oldham office and 2 days working from home. About the role You will manage a caseload of resident complaints, ensuring prompt resolution in line with the statutory Complaint Handling Code. You will investigate issues to identify root causes, trends, and solutions, sharing lessons learned to drive continuous improvement. The role involves working closely with colleagues, senior leaders, and external stakeholders, including the Housing Ombudsman Service, to deliver fair and timely outcomes. Strong case management, excellent communication skills, and a commitment to safeguarding are essential as you help us provide reliable services and improve resident satisfaction. What we are looking for: We believe that the way we work is as important as the results we achieve. You will bring your complaints and resolution experience and apply your problem-solving skills to make a meaningful contribution to our organisational goals. You will be able to demonstrate these essential skills: Experience handling complaints. Proven experience of working in a customer focused environment with a track record of delivering excellent customer service. Proven experience of problem solving and effective decision making in complex situations. Experience of using new and emerging technologies in an omni-channel Customer Service Environment which are customer led. Ability to work both as an individual and as part of a team. Ability to deal sensitively, empathetically and tactfully with difficult and challenging situations. Ability to analyse and interpret data and information to inform decision making. Demonstrable excellent oral and written communication. Good knowledge of Microsoft Office. Excellent attention to detail. Desirable skills: Experience dealing with the Housing Ombudsman Service. Relevant customer service standard qualification. Essential Qualifications: Educated to Level 2 (C+ or 9-4 GCSE or equivalent) or higher. If you are interested in joining us and would like to apply for this role, please review the role profile to view all the key responsibilities and to ensure you meet the essential criteria. TGPCVL

Resident Liaison Officer (RLO) Medway, Kent (with travel across Kent, must have a driving licence) £20.00 per hour (Temporary) OR £31,000 per annum (Permanent) Immediate Start Available We are currently recruiting for an experienced Resident Liaison Officer (RLO) to join a leading Social Housing Contractor delivering roofing and Solar PV installation programmes across Medway and the wider Kent region. This is an excellent opportunity to join a growing team on a long-term programme of works, with both temporary and permanent opportunities available for the right candidate. Key Responsibilities Act as the main point of contact between residents and the site team throughout the duration of roofing and Solar PV works. Build and maintain positive relationships with tenants, leaseholders and client representatives. Carry out resident consultations prior to works commencing. Arrange appointments and access to properties where required. Keep residents informed of programme dates, progress updates and any changes to scheduled works. Handle resident queries, concerns and complaints professionally and efficiently. Produce and distribute resident communication materials, including letters and newsletters. Conduct satisfaction surveys and gather customer feedback. Work closely with Site Managers and Contract Managers to ensure a high level of customer service is maintained throughout the project. Maintain accurate records and reports using internal systems. Candidate Requirements Previous experience working as a Resident Liaison Officer within Social Housing, Planned Maintenance or Retrofit programmes. Experience working on roofing, external refurbishment, decarbonisation, retrofit or Solar PV projects would be highly advantageous. Excellent communication and customer service skills. Strong organisational and administration skills. Ability to manage challenging situations and resolve complaints effectively. Full UK Driving Licence and willingness to travel across Kent. IT literate with experience using Microsoft Office packages. What's on Offer Immediate start available. Temporary (£20.00 per hour) or Permanent (£31,000 per annum) employment options. Opportunity to work with a reputable Social Housing Contractor. Long-term programme of roofing and Solar PV works. Supportive team environment and opportunities for career progression. If you are an experienced Resident Liaison Officer looking for your next opportunity, we'd like to hear from you.

Senior Revenues and Contracts Officer Our Clients requires a Senior Revenues & Contracts Officer to assist in the contract and performance management of the Revenues Service provider with particular focus on maximising Council Tax and Business Rates collection and quality. The successful candidate will provide administrative support to the Revenue Manager and Deputy Revenue Manager. The need to be flexible is essential for this demanding role. Be responsible for quality checking and authorising refunds for Council Tax ensuring that Service Level Agreements are monitored, met and maintained. Main responsibilities Keep abreast and be aware of all legislation current and statutory requirements relating to Council Tax and Business Rates, ensuring the Contractor is operating according to legislation. Assist the Revenue Manager and Deputy Revenue Manager on matters of dispute between the Contractor and Council Tax/Business Rates payers. Assist the Revenues Manager and Deputy Revenues Manager in dealing with Complaints, Members Enquiries, FOI's, Information Commissioners Office enquiries and Local Government Ombudsman enquiries in respect of the Revenues Service and provide feedback to ensure continued development of the service Ensure that a 5% quality check on Council Tax refunds are undertaken. Liaise with other parts of the Council on both Council Tax and Business Rates Accounts issues and assist the collection of debts owed are agreed by the relevant departments and collected by quarterly journal. Administer and manage the Breathing Space process for both Council tax and Business Rates. Assess and administer applications for Discretionary Payments including Council Tax S13A requests and Business Rates Discretionary Rate relief and Hardship relief applications and reviews. Liaise with Business Improvement Districts (BID), managing the monthly BID payments and VAT invoices process and dealing with any enquiries. Develop and maintain an excellent relationship with all stakeholders always looking to improve performance and drive value for the council. Ensure that all documentation is maintained in an orderly manner for audit and retrieval purposes, and to assist in the audit process. Carry out all duties with due regard to the Council's policies relating to Equal Opportunities, Health and Safety and Data Protection. Undertake other duties of a comparable or lesser nature as and when required.

Senior Planning Enforcement Officer Hertfordshire £43-44 per hour guide Initial 3 Month Contract Job Ref - 66991 My Local Authority Client in Hertfordshire is looking to source an experienced Senior Planning Enforcement Specialist to join their Planning Department. The Role: Manage a caseload of complaints about alleged breaches of planning control. This requires investigation and assessment; including site visits where required; associated administrative tasks; the carrying out of consultations and negotiations with interested parties; and where necessary, leading recommendations to senior officers and legal advisors as to the appropriate course of action. Lead on enforcement appeals. This includes acting as the key planning enforcement contact with the Planning Inspectorate, preparing and co-ordinating written submissions and representations made on behalf of the Council. Attend and promote the Councils planning services at decision-making committees, meetings, working groups, boards, and external events where representation in respect of enforcement and monitoring matters is required (e.g., liaison group meetings, appeal hearings, public inquiries, and Examinations in Public) The successful candidate must have previous Planning Enforcement experience within a UK local authority; will have excellent communication skills and should feel comfortable working independently and in a team with support from Development Management and Legal Officers within the authority. Hybrid working offered, ideally 1 days office & site presence needed per week, but there may be flexibility. Please call Ben Hitchman on (phone number removed) for a confidential discussion on this role, or email me or our planning team if you are short of time to chat: (url removed) (url removed) Carrington West's dedicated Town Planning Recruitment Team supply clients UK wide on both a permanent and contract basis and all levels of seniority. If this role is too senior, too junior or in a location that is unsuitable, but you are keen on options, please still feel free to apply and we can discuss other, often unadvertised roles with you.

Our client, a reputable Housing Association based in Coventry, is seeking an experienced ASB Officer to help create safer neighbourhoods and deliver an effective anti-social behaviour and community safety service across their housing stock. This is a varied role that combines anti-social behaviour case management with wider neighbourhood and tenancy-related responsibilities. You will work closely with residents, internal teams and external partners to resolve issues, support vulnerable customers and contribute to the creation of communities where people are proud to live. Key Responsibilities of an ASB Officer: Manage a caseload of anti-social behaviour, nuisance, neighbour dispute and tenancy breach cases from investigation through to resolution. Investigate complaints, gather evidence, conduct interviews and complete risk assessments. Take appropriate enforcement action, including legal remedies where necessary, to address serious or persistent anti-social behaviour. Liaise with solicitors, prepare legal documentation and attend court hearings where required. Work closely with residents, police, local authorities and partner agencies to resolve community safety concerns and achieve positive outcomes. Conduct home visits, estate inspections and tenancy-related investigations. Support vulnerable residents by working alongside tenancy sustainment and support services to help maintain successful tenancies where appropriate. Contribute to local neighbourhood plans and community safety initiatives. Work collaboratively with internal teams to identify and implement appropriate support measures for residents affected by anti-social behaviour. Maintain accurate case records and ensure cases are managed in line with organisational policies and service standards. Provide advice, guidance and support to residents affected by anti-social behaviour and neighbourhood issues. Essential Requirements: Previous experience managing anti-social behaviour cases within a Housing Association, Local Authority or social housing environment. Knowledge of anti-social behaviour legislation, tenancy enforcement and housing management practices. Experience preparing cases for legal action and working alongside legal representatives. Strong investigation, communication and conflict-resolution skills. Ability to manage a varied caseload independently and work effectively with partner agencies. Experience supporting customers and handling sensitive tenancy-related matters. Full UK driving licence and access to a vehicle, as regular travel across Coventry and surrounding areas is required. Desirable: CIH qualification or equivalent housing-related qualification. If this ASB Officer role is of interest, please apply or contact (url removed)

Stage 1 & 2 Complaints Officer Location: 2 days a week work from home Salary: 22.00 - 28.00phr umbrella dependent on experience Contract: Full-Time, 6 month initial contract Important Application Criteria Please note: We are only able to consider applications from candidates who have previous complaints experience within Social Housing, Local Government, Council Housing, Housing Associations, ALMOs, or the Housing Ombudsman Service. Applicants without relevant housing, council or Ombudsman complaints experience will unfortunately not be shortlisted for this position. About the Role I am seeking an experienced Stage 1 & 2 Complaints Officer to join a busy housing complaints team. This role will be responsible for managing formal complaints from initial investigation through to resolution, ensuring responses are clear, accurate, customer-focused and completed within required timescales. You will work closely with residents, contractors, repairs teams, housing officers, senior managers and external stakeholders to investigate complaints, identify service failures and support positive outcomes for customers. Key Responsibilities Manage Stage 1 and Stage 2 complaints in line with organisational policy and statutory timescales. Investigate complaints relating to housing, repairs, maintenance, disrepair, damp and mould, tenancy services and customer service. Draft high-quality complaint responses that are clear, professional and evidence-based. Liaise with internal departments, contractors and external partners to obtain information and resolve complaints. Identify service failures and recommend appropriate remedies, including compensation where required. Handle escalated complaints, Member Enquiries and Housing Ombudsman-related cases. Maintain accurate complaint records on CRM and housing management systems. Monitor complaint deadlines and ensure cases are progressed within agreed timescales. Support service improvement by identifying trends, recurring issues and lessons learned. Provide excellent customer service when dealing with residents, including vulnerable customers and complex cases. Essential Requirements Previous experience managing Stage 1 and Stage 2 complaints within a housing, council, local authority, ALMO, housing association or Ombudsman environment. Strong knowledge of housing complaints processes and complaint handling best practice. Experience investigating complex complaints and producing written responses. Excellent written and verbal communication skills. Ability to manage high-volume caseloads and meet strict deadlines. Experience liaising with residents, contractors, repairs teams and senior stakeholders. Strong attention to detail and accurate record keeping. Ability to remain calm and professional when dealing with challenging conversations. Desirable Experience Experience handling Housing Ombudsman cases. Knowledge of the Housing Ombudsman Complaint Handling Code. Experience with repairs, disrepair, damp and mould, planned works or housing maintenance complaints. Experience using systems such as Northgate, NEC Housing, Civica, Dynamics 365, OHMS or similar. Understanding of compensation, remedies and service failure assessment.

Resident Liaison Officer Harlow District Council 12 months, Full Time £200 per day umbrella Location: Harlow Vivid Resourcing are delighted to be supporting Harlow Council to recruit 3 temporary Resident Liaison Officers on a 12-month basis. Please note that this post requires the successful individual to be based on site a minimum of 3 days per week. You must be able to drive and have access to a car. Job Purpose: The Resident Liaison Officer (RLO) acts as a vital link between residents and contractors, ensuring effective communication and addressing resident concerns during construction or refurbishment projects. The Role: Communication : Serve as the primary point of contact for residents, providing updates on project progress and addressing any concerns or complaints. Resident Engagement : Foster positive relationships with residents, ensuring they are informed about the work being carried out and the expected timelines. Problem Resolution : Handle resident complaints professionally, working to resolve issues promptly and efficiently to minimize disruption. Documentation : Maintain accurate records of resident interactions, complaints, and feedback, and report findings to project management teams. Site Visits : Conduct visits to residents' homes to discuss ongoing works and gather feedback on the project. The experience you will bring: Communication Skills : Excellent verbal and written communication skills to effectively interact with residents and project teams. Interpersonal Skills : Ability to build trust and maintain positive relationships with diverse individuals. Organizational Skills : Strong organizational abilities to manage multiple tasks and maintain accurate records. Experience : Previous experience in a customer service or resident liaison role is often preferred. Problem-Solving Skills : Ability to address and resolve resident issues proactively.

Neighbourhood Officer ? Coventry / Hybrid Working ? 12-Week Temporary Contract ? 23.59 per hour LTD ( 19.54 PAYE) We are currently recruiting for an experienced Neighbourhood Officer to join a busy and established housing team responsible for managing approximately 19,000 homes across Coventry and the surrounding areas. This is a varied frontline housing management role, offering the opportunity to make a real difference within local communities. Working across a designated patch, you will be responsible for delivering an effective tenancy and neighbourhood management service, ensuring customers receive a high standard of support while maintaining safe and sustainable communities. The role will be primarily based in Coventry, with occasional travel to Worcester and Birmingham to provide additional operational support when required. Key Responsibilities Managing tenancy and neighbourhood issues across an allocated patch. Delivering effective tenancy management services and conducting tenancy reviews. Investigating and resolving Anti-Social Behaviour (ASB) cases, ranging from low-level complaints through to complex multi-agency cases. Managing safeguarding concerns and dealing with sensitive customer situations appropriately. Carrying out regular estate and block inspections to maintain neighbourhood standards. Supporting the management of new-build properties and associated tenancy matters. Reviewing service charges and depreciation issues where required. Developing and maintaining strong working relationships with partner agencies and key stakeholders. Maintaining accurate records and ensuring compliance with policies and procedures. Requirements To be successful in this role, you will have: Previous experience within social housing, tenancy management, housing management, or a similar customer-facing environment. Experience managing Anti-Social Behaviour (ASB) and safeguarding cases. Strong communication, negotiation and interviewing skills, including the ability to handle sensitive and challenging situations. Excellent IT skills and experience using housing management systems. The ability to work independently and effectively manage a busy and demanding patch. A flexible approach to work, including occasional attendance at meetings outside of normal working hours. A proactive, resilient and customer-focused attitude. A full UK driving licence and access to a vehicle for business use. What's on Offer 12-week temporary assignment with immediate impact. Hybrid working arrangement. Competitive hourly rate of 23.59 LTD ( 19.54 PAYE). Opportunity to work within a high-performing housing team supporting thriving communities. Diverse and rewarding workload with significant customer engagement. This is an excellent opportunity for an experienced housing professional looking for a rewarding temporary contract where they can utilise their tenancy management expertise and make a positive contribution to local communities.

Expected Start Date ASAP Expected Pay Rate (Candidate Rate) 35,000+ Expenses (Please specify) Overnight stays if required Hours of work (Please specify) 37 hours Shift Patterns (Please give details) Monday-Friday Duration 6 Months to be made permanent Flexible Working (Home/Hybrid/Office) Onsite Office Location (If hybrid/Office Based) Any Specific Days in the office Onsite Any additional travel required Travel to sites Overview of the role - Team / Projects / Key challenges Company Overview: Green Funding Solutions is a rapidly growing organisation, expanding from a small operation to a 100-strong team in just three years, generating between 70m- 100m in revenue. The company specialises in securing external funding for green solutions, supporting vulnerable customers and households through energy efficiency and healthcare innovations such as insulation, solar panels, heat pumps, and low-carbon heating systems. Team & Projects: The Resident Liaison Officer will work closely with project delivery teams, contractors, Housing Associations (HAs), and site managers, acting as the key point of contact for residents throughout the lifecycle of energy efficiency installations. The role involves a mix of customer service, site coordination, stakeholder engagement, and reporting. Key Challenges: Ensuring consistent, clear communication with residents, many of whom may be vulnerable or require accessibility support Managing multiple stakeholders across complex projects Addressing complaints or technical queries promptly and sensitively Maintaining strong relationships with contractors, HAs, and internal departments Balancing operational delivery with a high-quality customer journey, contributing positively to Net Promoter Scores (NPS) Experience and Qualifications - Essential / Desirable Any experience with accessibility, working with disabilities, dealing delegated authority Essential: Proven experience in resident liaison, customer service, or community engagement, ideally within construction or green energy environments Strong organisational and time management skills to coordinate multiple site visits and stakeholder communications Full UK driving licence Excellent communication skills - both written and verbal Confident in discussing technical matters with residents and translating complex concepts into simple explanations Experience working with vulnerable residents or those requiring accessible communication Understanding of site-based operations and construction processes Comfortable escalating operational issues and reporting to senior stakeholders Desirable: Previous experience working with Housing Associations, local authorities, or Advice Centres Familiarity with BEIS compliance and Local Authority scheme requirements Experience dealing with delegated authority structures or accessibility-focused service delivery Background in project coordination or support within the retrofit, energy, or healthcare sector Knowledge of reporting tools and customer data input systems (e.g., MSD) CSCS card (Construction Skills Certification Scheme) Rullion celebrates and supports diversity and is committed to ensuring equal opportunities for both employees and applicants.

Senior Planning Officer Location: Nuneaton Pay Rate: 25.72 per hour Hours: 37 hours per week Contract: 6-Month Contract We are currently recruiting for an experienced Planning Officer to join a busy Development Control team on a 6-month contract. This is an excellent opportunity to work within a local authority environment, supporting the delivery of high-quality planning services and contributing to key development projects. The Role You will be responsible for managing a varied caseload of planning applications, carrying out site visits, providing planning advice, and supporting enforcement activities. The role will involve working closely with colleagues, developers, elected members, and the public to help deliver an effective and customer-focused planning service. Key Responsibilities Process a range of planning applications, including outline, full, reserved matters, and major applications Validate applications and carry out consultations, negotiations, and site visits Monitor developments and manage discharge of planning conditions Present applications at Planning Committee meetings Exercise delegated authority where appropriate Investigate complaints relating to unauthorised developments and assist with enforcement procedures Prepare and serve notices, formal cautions, and provide evidence at public inquiries or court where required Provide advice and guidance to the public, developers, and stakeholders on planning matters Support and guide junior Planning Officers where appropriate Contribute to wider service projects and corporate initiatives What We're Looking For Experience working within Development Control or Planning Services Strong understanding of planning legislation and procedures Ability to manage a busy caseload independently Excellent communication and negotiation skills Experience presenting reports and attending committee meetings is desirable Strong organisational and customer service skills Ability to work collaboratively and respond positively to change Additional Information Opportunity to work within a supportive local authority team Involvement in a wide range of planning and development projects Flexible and collaborative working environment Commitment to equality, diversity, customer care, and health & safety standards expected Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission. Where the role is marked as Outside IR35 in the advertisement this is subject to receipt of a final Status Determination Statement from the end Client and may be subject to change.

Job Title: Customer & Stakeholder Liaison Officer Location: Guilden Sutton, Chester Salary: £35,000 per annum Job Type: Temporary PAYE Assignment (Strong Potential to Become Permanent) Benefits: 25 Days Holiday + Bank Holidays Start Date: No later than Monday 25th May Our client is urgently seeking a Customer & Stakeholder Liaison Officer to support a major highways maintenance contract based in Cheshire West and Chester. This is a fantastic opportunity for someone with experience in customer engagement, stakeholder liaison, resident liaison, communications or public-facing operational support to join a busy infrastructure environment with strong long-term prospects. Due to increased workload and investment into the contract, there is a high probability of this role becoming permanent following the initial temporary period. The successful candidate will act as a key point of contact between operational teams, residents, local stakeholders and the wider public, helping to ensure highway works are communicated clearly, professionally and efficiently. This is a fast-paced, highly visible role where strong communication and organisational skills are essential. Key responsibilities will include: Managing customer enquiries, complaints and stakeholder communications relating to highways works Supporting planned communications for roadworks, closures and maintenance activities Drafting letters, notices, customer updates and briefing information Liaising with operational teams to gather accurate project information Supporting engagement with councillors, local communities and other stakeholders Maintaining communication trackers, records and KPI information Assisting with customer satisfaction monitoring and reporting Supporting public meetings, consultation activity and stakeholder engagement where required Candidates suitable for this role may currently work within customer liaison, stakeholder engagement, resident liaison, community engagement, customer experience, communications or public-facing operational support roles. Previous experience within highways, utilities, infrastructure, housing, construction or local authority environments would be highly advantageous, although candidates from other customer-facing sectors will also be considered. To be considered, applicants should possess: Excellent written and verbal communication skills Experience managing customer or stakeholder enquiries Strong administrative and organisational ability Confidence working within a busy operational environment A professional and customer-focused approach Ability to start ASAP Alternative job titles may include: Customer Liaison Officer, Stakeholder Engagement Coordinator, Resident Liaison Officer, Community Liaison Officer, Communications Coordinator, Public Liaison Officer, Customer Experience Coordinator or Highways Communications Officer. This is an urgent and business-critical hire with interviews taking place immediately.

Community Health and Engagement Officer (CHEO) £ 16.47 per hour Permanent, part time to Full time Hours available Monday to Friday up to 8 Hours per day, flexible start time We have an exciting opportunity for a Community Health & Engagement Officer to join our Surrey Wheelchair Services in Woking . Ross Care is a fast-growing business and a leading provider of Wheelchair Services across the country. We work closely with NHS, Local Authority and Social Care Organisations providing a complete outsourced service driving high quality. As the Community Health and Engagement Officer you will create and manage a stakeholder relationship plan to ensure all key stakeholders are engaged and play an active role in the service provision. You will contribute to service quality assurance procedures, recruiting and leading a service users board, support our complaints process and support ongoing service improvement activities. You will be highlighting the importance of using lived experience in service improvement and promote the social model of disability within the service. Key Responsibilities Service User Engagement Promoting the importance of user lived experience in the company, community and among external stakeholders. Creating, recruiting, and developing a service user forum/service improvement board to meet with on a quarterly basis to oversee improvement and question the local service centre staff. Attending internal meetings to stay up to date with daily operations of the service and to be the advocate for user experience. Quality Monitoring & Improvement Attending the monthly contract review meetings with the Integrated Care Board. Using the input from service users gained from meetings of the service user forum and other engagement with users to refine existing practice and highlight areas that need improvement. Implementing improvements following complaints. Feedback from Service Users through formal mechanisms. Service User Support Supporting users who are not eligible to have a wheelchair provided by the service, helping to identify options available Supporting Service Users to navigate the complaints process. Making information available via signposting to other services other health professionals, social care, MIND, charities, citizens advice etc. Networking and Communication Networking with professionals in other services to promote knowledge of the wheelchair service and to highlight areas for improvements Networking with local and national disability organisations. Some use of local social media to promote service user engagement. Producing a local newsletter and providing other service users relevant information. What are we looking for? Lived experience of vulnerable children and adults, gained through personal or carer use, including personal experience of wheelchair and other healthcare equipment and services, within a home, health, or social care setting. experience of strategic and project planning and decision making. Experience of managing multiple workstreams with ability to prioritise and organise work effectively Good interpersonal skills, including demonstrable knowledge and practice of customer care including conflict management. Good written and verbal communication skills. Good IT skills and ability to contribute to the production of communications material aimed at service users. Understanding and willingness to use social media for service user engagement. Marketing/PR experience would be advantageous. Understanding of research and audit processes advantageous. A UK driving licence is essential. What can we offer you? £ 16.47 per hour Permanent, part time to Full time Hours available Monday to Friday up to 8 Hours per day, flexible start time Up to 33 days holiday (including bank holidays) Company Pension Scheme Life Assurance INDHS Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.