Transport Operator (Freight & Logistics) Burton-upon-Trent, DE14 £28,000 £30,000 DOE Reporting to: Operations Manager TS About the Role We are seeking a proactive and detail-oriented Transport Operator to join our Transport Solutions team based in Burton-on-Trent, DE14. This is a fast-paced operational role focused on delivering effective transport solutions through the BDP network while ensuring exceptional customer service and operational efficiency. The successful candidate will play a key role in managing customer orders, coordinating transport solutions, maintaining strong communication with clients and suppliers, and supporting business growth opportunities. Key Responsibilities Order Receipt & Creation Receive customer orders via telephone, email, transport portals, and other communication methods Accurately input and manage orders using the Tra+ operating system Ensure all orders align with FTC-specific requirements Operational Solution Management Match customer requirements with appropriate transport solutions using approved supplier selection processes Coordinate collections and deliveries across the transport network Communicate schedules, delays, and operational updates professionally and efficiently Ensure all operational requirements are met, including: Opening times Site safety procedures Driver PPE requirements ADR requirements Customs documentation Security procedures Transit time expectations Escalate any non-conformance issues to the Operations Manager TS and Branch Manager TS Administration & Reporting Produce bespoke KPI reports for key clients Monitor profitability alongside the Operations Manager TS Provide weekly customer service reports to management teams Ensure Tra+ system inputs accurately reflect customer and supplier agreements, including additional charges Commercial Responsibilities Attend client meetings when required by management Proactively seek opportunities for additional business growth and customer development About You Previous experience within transport, logistics, or freight forwarding operations This opportunity would suit candidates currently working as a Transport Planner Transport Coordinator Logistics Coordinator Freight Operator Freight Forwarding Operator Traffic Operator Logistics Operator Road Freight Coordinator Transport Administrator Operations Coordinator (Logistics) or similar Strong organisational and communication skills Ability to work effectively in a fast-paced environment High attention to detail and problem-solving ability Confident using transport management systems and Microsoft Office Customer-focused with a professional and proactive approach Commercial awareness and ability to build strong client relationships What We Offer Competitive salary of £28,000 £30,000 depending on experience Opportunity to join a growing and supportive team Career development opportunities within the transport and logistics sector Dynamic and varied working environment If you are looking to develop your career within transport and logistics operations and thrive in a customer-focused environment, we would love to hear from you. For any further questions, please contact Shannon Clough at Interaction Recruitment Leeds using (phone number removed) / (url removed)
Jun 14, 2026
Full time
Transport Operator (Freight & Logistics) Burton-upon-Trent, DE14 £28,000 £30,000 DOE Reporting to: Operations Manager TS About the Role We are seeking a proactive and detail-oriented Transport Operator to join our Transport Solutions team based in Burton-on-Trent, DE14. This is a fast-paced operational role focused on delivering effective transport solutions through the BDP network while ensuring exceptional customer service and operational efficiency. The successful candidate will play a key role in managing customer orders, coordinating transport solutions, maintaining strong communication with clients and suppliers, and supporting business growth opportunities. Key Responsibilities Order Receipt & Creation Receive customer orders via telephone, email, transport portals, and other communication methods Accurately input and manage orders using the Tra+ operating system Ensure all orders align with FTC-specific requirements Operational Solution Management Match customer requirements with appropriate transport solutions using approved supplier selection processes Coordinate collections and deliveries across the transport network Communicate schedules, delays, and operational updates professionally and efficiently Ensure all operational requirements are met, including: Opening times Site safety procedures Driver PPE requirements ADR requirements Customs documentation Security procedures Transit time expectations Escalate any non-conformance issues to the Operations Manager TS and Branch Manager TS Administration & Reporting Produce bespoke KPI reports for key clients Monitor profitability alongside the Operations Manager TS Provide weekly customer service reports to management teams Ensure Tra+ system inputs accurately reflect customer and supplier agreements, including additional charges Commercial Responsibilities Attend client meetings when required by management Proactively seek opportunities for additional business growth and customer development About You Previous experience within transport, logistics, or freight forwarding operations This opportunity would suit candidates currently working as a Transport Planner Transport Coordinator Logistics Coordinator Freight Operator Freight Forwarding Operator Traffic Operator Logistics Operator Road Freight Coordinator Transport Administrator Operations Coordinator (Logistics) or similar Strong organisational and communication skills Ability to work effectively in a fast-paced environment High attention to detail and problem-solving ability Confident using transport management systems and Microsoft Office Customer-focused with a professional and proactive approach Commercial awareness and ability to build strong client relationships What We Offer Competitive salary of £28,000 £30,000 depending on experience Opportunity to join a growing and supportive team Career development opportunities within the transport and logistics sector Dynamic and varied working environment If you are looking to develop your career within transport and logistics operations and thrive in a customer-focused environment, we would love to hear from you. For any further questions, please contact Shannon Clough at Interaction Recruitment Leeds using (phone number removed) / (url removed)
Engineers rely on you, the office trusts you, and the whole service team runs better because of you ready to step into that kind of role? Location: Redditch Hours: Part time (would consider a four day week) or Full-time, Monday to Friday Salary: £28,000 £33,000 per annum pro rata Working Pattern: Office-based with 8.30-5pm (M-T) 8.30-4pm (F) If you re the kind of person who loves a well-organised inbox, tidy folders, and service orders that actually match the paperwork, this Service Coordinator role could be your ideal next step. You ll join a Service Department where accuracy matters, engineers rely on the admin team, and SAP is at the heart of keeping everything running smoothly. Why This Role Stands Out Full-time, permanent position 25 days holiday (rising 1 day per annum for 5 years) plus bank holidays Company pension scheme Training opportunities Preventative medical check-ups Employee events Full Kitchen area with coffee machine Shower for employee use (maybe you like a run at lunchtime) Your Responsibilities Create and manage service orders on SAP, ensuring all details are accurate Save and maintain service documentation (POs, quotes, costing sheets) on the service server Update contract service schedules including values, visit numbers, and contract/live dates Manage multi-visit jobs: enter visits correctly, allocate values, and order parts on time Order required parts promptly and keep engineers updated on delivery timelines File order confirmations and manage parts sign-out where required Update SAP to confirm whether parts were collected or delivered to site Match PO parts against job sheets and ensure labour is entered correctly Support billing once job sheets are received and processed Mark invoiced jobs on the service calendar for tracking and follow-up Process invoicing for air testing and air/micro testing (labour + analysis costs) Ensure job sheets are attached to SAP and sent with invoices when required Maintain accurate records in service and contract folders Handle warranty visit administration, confirming cover and filing documentation correctly Monitor service calendars and chase outstanding job sheets and missing documents Coordinate calibration returns based on engineer notifications Request service numbers from HQ and raise SAP orders for commercial invoices (customs clearance) Raise return entries to ensure full traceability Enter POs on SAP using dummy numbers and reconcile costs once invoices are received Ensure invoices and job sheets are issued, attached, and filed correctly What We re Looking For Essential Strong admin skills with excellent organisation and attention to detail Previous experience in a similar role, ie service/aftermarket SAP experience (or similar ERP system) Confident managing multiple priorities in a busy office environment Comfortable with data entry, documentation control, and deadline-driven tasks Clear communication skills and the confidence to coordinate across teams Good Microsoft Office skills &#(phone number removed); Ready to Apply? We re reviewing CVs for this Service Coordinator role now early applications are encouraged. &#(phone number removed); (url removed) &#(phone number removed); (phone number removed) (Alcester) (phone number removed) (Redditch) Follow Arden Personnel on Facebook, Instagram & LinkedIn for live vacancies. &#(phone number removed); About Arden Personnel We recruit across Redditch, Bromsgrove, Studley, Henley in Arden, Evesham, Alcester, Bidford on Avon, Leamington Spa, Warwick & Stratford upon Avon. We re an equal opportunities employer, placing talent across Administration, Marketing, IT, HR, Finance, Customer Service, Purchasing, Engineering and more. &#(phone number removed); Your next opportunity could be just a call or click away.
Jun 14, 2026
Full time
Engineers rely on you, the office trusts you, and the whole service team runs better because of you ready to step into that kind of role? Location: Redditch Hours: Part time (would consider a four day week) or Full-time, Monday to Friday Salary: £28,000 £33,000 per annum pro rata Working Pattern: Office-based with 8.30-5pm (M-T) 8.30-4pm (F) If you re the kind of person who loves a well-organised inbox, tidy folders, and service orders that actually match the paperwork, this Service Coordinator role could be your ideal next step. You ll join a Service Department where accuracy matters, engineers rely on the admin team, and SAP is at the heart of keeping everything running smoothly. Why This Role Stands Out Full-time, permanent position 25 days holiday (rising 1 day per annum for 5 years) plus bank holidays Company pension scheme Training opportunities Preventative medical check-ups Employee events Full Kitchen area with coffee machine Shower for employee use (maybe you like a run at lunchtime) Your Responsibilities Create and manage service orders on SAP, ensuring all details are accurate Save and maintain service documentation (POs, quotes, costing sheets) on the service server Update contract service schedules including values, visit numbers, and contract/live dates Manage multi-visit jobs: enter visits correctly, allocate values, and order parts on time Order required parts promptly and keep engineers updated on delivery timelines File order confirmations and manage parts sign-out where required Update SAP to confirm whether parts were collected or delivered to site Match PO parts against job sheets and ensure labour is entered correctly Support billing once job sheets are received and processed Mark invoiced jobs on the service calendar for tracking and follow-up Process invoicing for air testing and air/micro testing (labour + analysis costs) Ensure job sheets are attached to SAP and sent with invoices when required Maintain accurate records in service and contract folders Handle warranty visit administration, confirming cover and filing documentation correctly Monitor service calendars and chase outstanding job sheets and missing documents Coordinate calibration returns based on engineer notifications Request service numbers from HQ and raise SAP orders for commercial invoices (customs clearance) Raise return entries to ensure full traceability Enter POs on SAP using dummy numbers and reconcile costs once invoices are received Ensure invoices and job sheets are issued, attached, and filed correctly What We re Looking For Essential Strong admin skills with excellent organisation and attention to detail Previous experience in a similar role, ie service/aftermarket SAP experience (or similar ERP system) Confident managing multiple priorities in a busy office environment Comfortable with data entry, documentation control, and deadline-driven tasks Clear communication skills and the confidence to coordinate across teams Good Microsoft Office skills &#(phone number removed); Ready to Apply? We re reviewing CVs for this Service Coordinator role now early applications are encouraged. &#(phone number removed); (url removed) &#(phone number removed); (phone number removed) (Alcester) (phone number removed) (Redditch) Follow Arden Personnel on Facebook, Instagram & LinkedIn for live vacancies. &#(phone number removed); About Arden Personnel We recruit across Redditch, Bromsgrove, Studley, Henley in Arden, Evesham, Alcester, Bidford on Avon, Leamington Spa, Warwick & Stratford upon Avon. We re an equal opportunities employer, placing talent across Administration, Marketing, IT, HR, Finance, Customer Service, Purchasing, Engineering and more. &#(phone number removed); Your next opportunity could be just a call or click away.
We are recruiting for our client based near to Heathrow, a Project coordinator or someone with Multi Modal knowledge within a Freight Forwarding envirnoment This is a Mon to Fri position, 9-530pm - Ideally you will have 5-10 years experience and Salary £38-50k depending on experience Outline of the role: Maintain Customer Service Import & Export, ensures (within the functional scope) operational excellence, high productivity and customer satisfaction. Duties Include: Dealing with multimodal transport operations(Road, sea, air, import, export, warehousing, out of gauge cargo Order acceptance Operations consulting, planning & scheduling Service decision Ad hoc quotation to customers Urgent deliveries controlling, reporting Follow-up on cargo customs clearance and timely delivery File opening Pick-up arrangement Booking Booking of direct/back to back shipments with carrier Customer Inquiries Operational Job Costing Arrival notification to customer Coordination of transit shipments activities Receiving of customer s instructions Cooperation with customs subcontractor and control on its activities Provide Track & Trace info Irregularity management/handling within his/her responsibility Assure Temporary import / export files controlling / letters submitting. Maintain area standard operational processes Ensure customer retention and customer satisfaction Provide forwarding / logistic support to sales Provide performance on operational excellence and initiate corrective measures Assure operational excellence within his/her responsibility Assure the correct and full use of operation enabling applications Requirements & Skills Knowledge (air / logistics / SCM) preferably in Projects Oil & Gas, mining, energy sectors. Communication & Interpersonal skills Customer minded Educational background & work experience Preferable Operational industry experience Preferably international working experience Language skills : Fluent in English
Jun 14, 2026
Full time
We are recruiting for our client based near to Heathrow, a Project coordinator or someone with Multi Modal knowledge within a Freight Forwarding envirnoment This is a Mon to Fri position, 9-530pm - Ideally you will have 5-10 years experience and Salary £38-50k depending on experience Outline of the role: Maintain Customer Service Import & Export, ensures (within the functional scope) operational excellence, high productivity and customer satisfaction. Duties Include: Dealing with multimodal transport operations(Road, sea, air, import, export, warehousing, out of gauge cargo Order acceptance Operations consulting, planning & scheduling Service decision Ad hoc quotation to customers Urgent deliveries controlling, reporting Follow-up on cargo customs clearance and timely delivery File opening Pick-up arrangement Booking Booking of direct/back to back shipments with carrier Customer Inquiries Operational Job Costing Arrival notification to customer Coordination of transit shipments activities Receiving of customer s instructions Cooperation with customs subcontractor and control on its activities Provide Track & Trace info Irregularity management/handling within his/her responsibility Assure Temporary import / export files controlling / letters submitting. Maintain area standard operational processes Ensure customer retention and customer satisfaction Provide forwarding / logistic support to sales Provide performance on operational excellence and initiate corrective measures Assure operational excellence within his/her responsibility Assure the correct and full use of operation enabling applications Requirements & Skills Knowledge (air / logistics / SCM) preferably in Projects Oil & Gas, mining, energy sectors. Communication & Interpersonal skills Customer minded Educational background & work experience Preferable Operational industry experience Preferably international working experience Language skills : Fluent in English
Company Profile CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 100,000 employees and operate in 48 countries. Job Title: Contract support CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Contract Support to join our team on a contract in London. The main feature of this role will be to provide exceptional customer service and business support in order to contribute to the continued growth and success of the Business Unit. Understanding, anticipating and delivering to customer needs, achieving results within quality and time constraints. RESPONSIBILITIES Providing support to the client and answer calls and emails in a professional and timely manner Determine the nature, priority of faults based on information provided by the client Liaise closely with site teams and head office, ensuring accurate processing of quotations and purchase orders Managing the supply chain and drive them to attend within required SLA's Driving the engineering team to attend to all callouts within required SLA's To obtain a comprehensive understanding of the scope of the contract and ensure that all work is carried out in accordance to the contract scope and not outside of this Raise and assign work orders to relevant resources Actively identify and implement innovation across the contract to enhance performance and continue to meet client expectations Promote and maintain CBRE culture throughout teams Monitoring calls received from the customer through to call completion and updating records Allocation of internal engineers to call outs and maintenance visits, driving the engineering team to attend to all callouts within required SLA's. Ensure QHSE documentation is maintained and readily available using company systems Manage system as a key user on site including PPM records, reactives and reporting Maintain people records such as new starters, leavers, general staff changes, contact details, etc Effective communication with all levels of internal teams and external customers Familiar with daily operations and the specific scope of the contract Undertake any other duties as requested by the Contract Manager, Lead Contract Support, or Finance & Contract Support Manager PERSON SPECIFICATION Education Good basic education to GCSE (or equivalent standard), which will include an English and Maths qualification. Education to A-Level/HNC standard would be beneficial Training Very proficient in the use of Outlook, Word, Excel, Access and PowerPoint. Excel skills to include basic functions, v-lookups, etc. Experience of using Dynamics, Concept, Maximo. Experience Experience of a similar customer facing role in a medium-sized business. Well-developed communication skills enabling the individual to work with Senior Managers, clients, suppliers, and staff of all levels and abilities. Aptitudes Excellent command of the English language demonstrated through good verbal and written communication. Must be detail conscious, accurate and methodical in approach. Strong organizational and communication skills Able to work systematically and use own initiative. Able to work on more than one task at any given time. Must demonstrate strong interpersonal skills and be able to work as part of a team as well as independently. Character Must demonstrate a strong sense of customer focus, and promote a sense of team spirit and good morale within the office. Reliable, able to complete work within required time frame and manage own deadline requirements. Calm manner able to work under pressure and against rapidly changing demands and priorities. Able to work as part of a multi-disciplinary team, providing support to other areas of the business on occasions, as required. Ignore Facilities administrator / CS Admin / Facilities maintenance coordinator
Jun 14, 2026
Full time
Company Profile CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 100,000 employees and operate in 48 countries. Job Title: Contract support CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Contract Support to join our team on a contract in London. The main feature of this role will be to provide exceptional customer service and business support in order to contribute to the continued growth and success of the Business Unit. Understanding, anticipating and delivering to customer needs, achieving results within quality and time constraints. RESPONSIBILITIES Providing support to the client and answer calls and emails in a professional and timely manner Determine the nature, priority of faults based on information provided by the client Liaise closely with site teams and head office, ensuring accurate processing of quotations and purchase orders Managing the supply chain and drive them to attend within required SLA's Driving the engineering team to attend to all callouts within required SLA's To obtain a comprehensive understanding of the scope of the contract and ensure that all work is carried out in accordance to the contract scope and not outside of this Raise and assign work orders to relevant resources Actively identify and implement innovation across the contract to enhance performance and continue to meet client expectations Promote and maintain CBRE culture throughout teams Monitoring calls received from the customer through to call completion and updating records Allocation of internal engineers to call outs and maintenance visits, driving the engineering team to attend to all callouts within required SLA's. Ensure QHSE documentation is maintained and readily available using company systems Manage system as a key user on site including PPM records, reactives and reporting Maintain people records such as new starters, leavers, general staff changes, contact details, etc Effective communication with all levels of internal teams and external customers Familiar with daily operations and the specific scope of the contract Undertake any other duties as requested by the Contract Manager, Lead Contract Support, or Finance & Contract Support Manager PERSON SPECIFICATION Education Good basic education to GCSE (or equivalent standard), which will include an English and Maths qualification. Education to A-Level/HNC standard would be beneficial Training Very proficient in the use of Outlook, Word, Excel, Access and PowerPoint. Excel skills to include basic functions, v-lookups, etc. Experience of using Dynamics, Concept, Maximo. Experience Experience of a similar customer facing role in a medium-sized business. Well-developed communication skills enabling the individual to work with Senior Managers, clients, suppliers, and staff of all levels and abilities. Aptitudes Excellent command of the English language demonstrated through good verbal and written communication. Must be detail conscious, accurate and methodical in approach. Strong organizational and communication skills Able to work systematically and use own initiative. Able to work on more than one task at any given time. Must demonstrate strong interpersonal skills and be able to work as part of a team as well as independently. Character Must demonstrate a strong sense of customer focus, and promote a sense of team spirit and good morale within the office. Reliable, able to complete work within required time frame and manage own deadline requirements. Calm manner able to work under pressure and against rapidly changing demands and priorities. Able to work as part of a multi-disciplinary team, providing support to other areas of the business on occasions, as required. Ignore Facilities administrator / CS Admin / Facilities maintenance coordinator
Hawk 3 Talent Solutions
Astwood Bank, Worcestershire
European Operations Co?ordinator - Freight & Logistics Location: Redditch Salary: Circa £35,000 + Pension Hours Mon-Fri, 08:30-17:30 Are you an experienced European freight professional looking to step into a fast-paced, commercially driven role within a growing international logistics operation. We are working with a well-established and highly successful transport and shipping group, delivering tailored air, road, and sea freight solutions to clients across the UK - from SMEs to global blue-chip organisations. With strong financial backing, modern facilities, and a collaborative team environment, this is an excellent opportunity to build your career in a dynamic operations role. The Role As a European Operations Co?ordinator , you'll be at the heart of the day-to-day operation, managing European road freight shipments from start to finish. This is a hands-on, customer-facing position where attention to detail, commercial awareness, and proactive communication are key. Key Responsibilities: Managing daily European freight bookings (import & export) Handling customs clearance processes where required Creating and managing job files and key documentation Processing shipments through the Multifreight system Liaising with clients - quotations, bookings, updates, and issue resolution Negotiating rates and managing supplier relationships Working closely with the internal sales team on pricing and service solutions Monitoring shipments to completion, ensuring service excellence throughout Maximising profitability through cost control and supplier negotiation Invoicing and maintaining accurate operational records Contributing to team meetings, performance reviews, and business planning What We're Looking For Proven experience in European freight forwarding or transport operations Strong commercial awareness with experience in quotations & rate negotiation Excellent communication and relationship-building skills Highly organised, with strong attention to detail Able to manage workloads under pressure and meet deadlines A proactive problem solver with a "can-do" attitude Self-motivated, driven, and enthusiastic Closing date is 12.07.26 Hawk 3 Talent Solutions are acting as an Employment Agency on behalf of its client To Apply please follow the application process for the site this job is advertised on or email your CV to By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy. To view our full Privacy Policy please visit our website. Hawk 3 Talent Solutions are committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the job. Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future.
Jun 14, 2026
Full time
European Operations Co?ordinator - Freight & Logistics Location: Redditch Salary: Circa £35,000 + Pension Hours Mon-Fri, 08:30-17:30 Are you an experienced European freight professional looking to step into a fast-paced, commercially driven role within a growing international logistics operation. We are working with a well-established and highly successful transport and shipping group, delivering tailored air, road, and sea freight solutions to clients across the UK - from SMEs to global blue-chip organisations. With strong financial backing, modern facilities, and a collaborative team environment, this is an excellent opportunity to build your career in a dynamic operations role. The Role As a European Operations Co?ordinator , you'll be at the heart of the day-to-day operation, managing European road freight shipments from start to finish. This is a hands-on, customer-facing position where attention to detail, commercial awareness, and proactive communication are key. Key Responsibilities: Managing daily European freight bookings (import & export) Handling customs clearance processes where required Creating and managing job files and key documentation Processing shipments through the Multifreight system Liaising with clients - quotations, bookings, updates, and issue resolution Negotiating rates and managing supplier relationships Working closely with the internal sales team on pricing and service solutions Monitoring shipments to completion, ensuring service excellence throughout Maximising profitability through cost control and supplier negotiation Invoicing and maintaining accurate operational records Contributing to team meetings, performance reviews, and business planning What We're Looking For Proven experience in European freight forwarding or transport operations Strong commercial awareness with experience in quotations & rate negotiation Excellent communication and relationship-building skills Highly organised, with strong attention to detail Able to manage workloads under pressure and meet deadlines A proactive problem solver with a "can-do" attitude Self-motivated, driven, and enthusiastic Closing date is 12.07.26 Hawk 3 Talent Solutions are acting as an Employment Agency on behalf of its client To Apply please follow the application process for the site this job is advertised on or email your CV to By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy. To view our full Privacy Policy please visit our website. Hawk 3 Talent Solutions are committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the job. Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future.
Planned Works Coordinator Location: Birmingham (B33) Reports to: Service Desk Manager Salary: £27,500 Full-Time Permanent Office Based Are you a highly organised, customer-focused professional with a knack for scheduling and coordination? Do you thrive in a fast-paced service environment and enjoy making a real impact on operational efficiency? If so, we want to hear from you! We're looking for a Service Delivery Co-ordinator to join our clients well known and growing business. In this role you will be supporting field engineers and ensuring exceptional service delivery across reactive, preventative, and remedial maintenance activities. What You'll Be Doing Coordinating and scheduling engineer visits for planned and reactive maintenance. Acting as the first point of contact for customer queries and service requests. Maximising engineer utilisation and ensuring SLA compliance. Liaising with internal teams, subcontractors, and suppliers to deliver seamless service. Managing subcontractor bookings and raising orders in line with company procedures. Tracking job completion and ensuring accurate reporting across departments. Supporting national and key account customers with high-level service coordination. Generating KPI and business performance reports to support operational goals. What You'll Be Accountable For Optimising engineering hours and reducing non-productive time. Meeting daily/weekly revenue targets. Ensuring detailed and accurate processing of service calls. Supporting five engineers within your designated business area. What We're Looking For Strong communication skills with customers, engineers, and internal teams. Proven ability to resolve customer issues and manage competing priorities. Commercial awareness and a results-driven mindset. IT literate (Word, Excel, Outlook) and confident working with service databases. Calm, resilient, and flexible under pressure. Experience in a fast-paced service environment is essential. Why Join our client? Be part of a collaborative and supportive team. Make a real impact on service delivery and customer satisfaction. Opportunities for growth and development within a leading service organisation. Ready to take the next step in your career? Apply now or contact us to learn more about this exciting opportunity!
Jun 14, 2026
Full time
Planned Works Coordinator Location: Birmingham (B33) Reports to: Service Desk Manager Salary: £27,500 Full-Time Permanent Office Based Are you a highly organised, customer-focused professional with a knack for scheduling and coordination? Do you thrive in a fast-paced service environment and enjoy making a real impact on operational efficiency? If so, we want to hear from you! We're looking for a Service Delivery Co-ordinator to join our clients well known and growing business. In this role you will be supporting field engineers and ensuring exceptional service delivery across reactive, preventative, and remedial maintenance activities. What You'll Be Doing Coordinating and scheduling engineer visits for planned and reactive maintenance. Acting as the first point of contact for customer queries and service requests. Maximising engineer utilisation and ensuring SLA compliance. Liaising with internal teams, subcontractors, and suppliers to deliver seamless service. Managing subcontractor bookings and raising orders in line with company procedures. Tracking job completion and ensuring accurate reporting across departments. Supporting national and key account customers with high-level service coordination. Generating KPI and business performance reports to support operational goals. What You'll Be Accountable For Optimising engineering hours and reducing non-productive time. Meeting daily/weekly revenue targets. Ensuring detailed and accurate processing of service calls. Supporting five engineers within your designated business area. What We're Looking For Strong communication skills with customers, engineers, and internal teams. Proven ability to resolve customer issues and manage competing priorities. Commercial awareness and a results-driven mindset. IT literate (Word, Excel, Outlook) and confident working with service databases. Calm, resilient, and flexible under pressure. Experience in a fast-paced service environment is essential. Why Join our client? Be part of a collaborative and supportive team. Make a real impact on service delivery and customer satisfaction. Opportunities for growth and development within a leading service organisation. Ready to take the next step in your career? Apply now or contact us to learn more about this exciting opportunity!
Parkside Office Professional
Watford, Hertfordshire
Our client based in Watford is looking for a German speaking Customer Service/Account Coordinator to join their growing team. As an Account Coordinator you will build and maintain strong client relationships by serving as the lead point of contact for dedicated customers. The Account Coordinator will manage activities through to completion and communicate back to the client. Act as liaison between the company client and our clients teams and will collaborate with key internal stakeholders to drive our clients initiative. They will be responsible to ensure account long-term profitability by understanding and ensuring current contractual terms and conditions are in place.The Account Coordinator will be responsible for both the retention and growth of their existing client base, as well as soliciting client feedback and driving customer satisfaction. Key Responsibilities: Serve as lead point of contact for clients, answering questions, addressing concerns, finding solutions, communicating updates, and handling transactional sales opportunities. Build and maintain strong, long-lasting relationships with clients, and proactively address client retention and growth. Monitor service, equipment, and consumable contracts to ensure execution of Terms & Conditions, including profitability approved by the business. Evaluate the customer's current service plan and provide recommendations based on the client's needs and suite of products. Monitor clients recurring revenue trends while driving efficiencies through the entire ordering process and educating and driving use usage of Partner Place. Coordinate each department to deliver and exceed the requirement of the customer. Partner and understand internal departments, processes, and stakeholders. This includes, but not limited to, Service, Invoicing, Implementation, Contracts, Incident Handling, Engineering, and Credit and Collections. Align with Sales team on customer expectations, growth, and retention strategies. An emphasis on driving a positive experience with both new and current equipment and assisting Sales. Collaborate with Sales team to identify upsell opportunities, and referrals while keeping customers satisfied and engaged with the current product portfolio. Assess client needs and find creative solutions to assist and manage challenging customers requests and escalation.
Jun 14, 2026
Full time
Our client based in Watford is looking for a German speaking Customer Service/Account Coordinator to join their growing team. As an Account Coordinator you will build and maintain strong client relationships by serving as the lead point of contact for dedicated customers. The Account Coordinator will manage activities through to completion and communicate back to the client. Act as liaison between the company client and our clients teams and will collaborate with key internal stakeholders to drive our clients initiative. They will be responsible to ensure account long-term profitability by understanding and ensuring current contractual terms and conditions are in place.The Account Coordinator will be responsible for both the retention and growth of their existing client base, as well as soliciting client feedback and driving customer satisfaction. Key Responsibilities: Serve as lead point of contact for clients, answering questions, addressing concerns, finding solutions, communicating updates, and handling transactional sales opportunities. Build and maintain strong, long-lasting relationships with clients, and proactively address client retention and growth. Monitor service, equipment, and consumable contracts to ensure execution of Terms & Conditions, including profitability approved by the business. Evaluate the customer's current service plan and provide recommendations based on the client's needs and suite of products. Monitor clients recurring revenue trends while driving efficiencies through the entire ordering process and educating and driving use usage of Partner Place. Coordinate each department to deliver and exceed the requirement of the customer. Partner and understand internal departments, processes, and stakeholders. This includes, but not limited to, Service, Invoicing, Implementation, Contracts, Incident Handling, Engineering, and Credit and Collections. Align with Sales team on customer expectations, growth, and retention strategies. An emphasis on driving a positive experience with both new and current equipment and assisting Sales. Collaborate with Sales team to identify upsell opportunities, and referrals while keeping customers satisfied and engaged with the current product portfolio. Assess client needs and find creative solutions to assist and manage challenging customers requests and escalation.
CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting for a Senior Workplace Experience Coordinator to join our team in Belfast on a permanent basis. About the Role: As a CBRE Workplace Experience Senior Coordinator, you'll be responsible for delivering a world-class customer service experience to employees and guests of a designated building. This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the clients and visitors of a designated building. What You'll Do: First point of contact for all those entering the facility. Greet them with a friendly and welcoming demeanor. Issue visitor and parking passes and follow security protocols. Escort visitors to the proper location. Make a memorable first impression by answering the telephone in a professional manner. Arrange and confirm recreational, dining, and business activities on behalf of the requestor. Manage janitorial or maintenance work orders as needed. Address issues with vendors or staff as needed. Escalate inquiries or complaints from employees, guests, and co-workers. Provide support for the team as directed including office supply management, meeting coordination, and equipment care. Create customized client materials that follow brand guidelines. Follow property-specific security and emergency procedures. Notify appropriate parties to ensure the safety of all individuals in the building. Recognize and solve typical and atypical problems that can occur in own work area without supervisory approval. Evaluate and select solutions from established options. Impact team through the quality of the services or information provided. Follow standardized procedures and practices and receives regular but moderate supervision and guidance. What You'll Need: Diploma or 2-3 years of job-related experience. An established understanding of work routines and standards and applying skills and knowledge in a range of processes, procedures, and systems are required. Requires intermediate problem-solving skills with the capacity to review and select solutions from available options without supervisory approval. Ability to explain detailed and complicated information within the team in a clear and concise manner. Advanced knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc. Strong organizational skills with a robust inquisitive mindset. Why CBRE When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values - respect, integrity, service and excellence - and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants. Applicant AI Use Disclosure We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.
Jun 13, 2026
Full time
CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting for a Senior Workplace Experience Coordinator to join our team in Belfast on a permanent basis. About the Role: As a CBRE Workplace Experience Senior Coordinator, you'll be responsible for delivering a world-class customer service experience to employees and guests of a designated building. This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the clients and visitors of a designated building. What You'll Do: First point of contact for all those entering the facility. Greet them with a friendly and welcoming demeanor. Issue visitor and parking passes and follow security protocols. Escort visitors to the proper location. Make a memorable first impression by answering the telephone in a professional manner. Arrange and confirm recreational, dining, and business activities on behalf of the requestor. Manage janitorial or maintenance work orders as needed. Address issues with vendors or staff as needed. Escalate inquiries or complaints from employees, guests, and co-workers. Provide support for the team as directed including office supply management, meeting coordination, and equipment care. Create customized client materials that follow brand guidelines. Follow property-specific security and emergency procedures. Notify appropriate parties to ensure the safety of all individuals in the building. Recognize and solve typical and atypical problems that can occur in own work area without supervisory approval. Evaluate and select solutions from established options. Impact team through the quality of the services or information provided. Follow standardized procedures and practices and receives regular but moderate supervision and guidance. What You'll Need: Diploma or 2-3 years of job-related experience. An established understanding of work routines and standards and applying skills and knowledge in a range of processes, procedures, and systems are required. Requires intermediate problem-solving skills with the capacity to review and select solutions from available options without supervisory approval. Ability to explain detailed and complicated information within the team in a clear and concise manner. Advanced knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc. Strong organizational skills with a robust inquisitive mindset. Why CBRE When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values - respect, integrity, service and excellence - and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants. Applicant AI Use Disclosure We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.
Logistics Co-ordinator An industry-leading, award-winning Brand Experience and Live Events group is seeking a highly organised Logistics Co-ordinator. Based near Oswestry, this central support role sits within a demanding, reactive logistics team. You will work closely with the Crew & Logistics Manager and the wider warehouse teams to support seamless daily operations. Key Responsibilities Project Support: Assist with planning, booking, and evaluating logistics operations across external projects. Stakeholder Liaison: Coordinate with internal teams, suppliers, crew, transport companies, and customers. Process Improvement: Help implement best-practice logistics and crewing principles to boost operational and financial performance. Fleet Management: Manage in-house vehicles, ensuring maintenance, safety checks, and logs remain up to date. System Administration: Utilize industry-specific platforms (such as Team Track and Current RMS) to manage job data. Query Resolution: Serve as the go-to contact for project and production managers regarding crew and transport bookings. Travel Booking: Coordinate travel arrangements for staff across various departments. Leadership Cover: Cover the Crewing and Logistics Manager during absences, including handling courier bookings. Bay Coordination: Coordinate with Warehouse and Service/Prep teams to assign loading and unloading bays. Hands-on Logistics: Oversee and assist with loading/unloading vehicles safely, ensuring loads are strapped and secured. Operational Flexibility: Support warehouse operations and handle occasional out-of-hours courier queries when required. What We Are Looking For Experience: Proven track record in a fast-paced operations or logistics environment. Skills: High level of organisation, strong attention to detail, and a solid understanding of UK geography. Communication: Excellent stakeholder communication skills with a calm, adaptable approach under pressure. Abilities: Strong administration, IT, and numeracy skills, with the ability to manage multiple project schedules simultaneously. Mindset: Proactive, solution-focused, and comfortable meeting strict deadlines. Desirable: Knowledge of the live events sector, production processes, or import/export administration is advantageous but not essential.
Jun 13, 2026
Full time
Logistics Co-ordinator An industry-leading, award-winning Brand Experience and Live Events group is seeking a highly organised Logistics Co-ordinator. Based near Oswestry, this central support role sits within a demanding, reactive logistics team. You will work closely with the Crew & Logistics Manager and the wider warehouse teams to support seamless daily operations. Key Responsibilities Project Support: Assist with planning, booking, and evaluating logistics operations across external projects. Stakeholder Liaison: Coordinate with internal teams, suppliers, crew, transport companies, and customers. Process Improvement: Help implement best-practice logistics and crewing principles to boost operational and financial performance. Fleet Management: Manage in-house vehicles, ensuring maintenance, safety checks, and logs remain up to date. System Administration: Utilize industry-specific platforms (such as Team Track and Current RMS) to manage job data. Query Resolution: Serve as the go-to contact for project and production managers regarding crew and transport bookings. Travel Booking: Coordinate travel arrangements for staff across various departments. Leadership Cover: Cover the Crewing and Logistics Manager during absences, including handling courier bookings. Bay Coordination: Coordinate with Warehouse and Service/Prep teams to assign loading and unloading bays. Hands-on Logistics: Oversee and assist with loading/unloading vehicles safely, ensuring loads are strapped and secured. Operational Flexibility: Support warehouse operations and handle occasional out-of-hours courier queries when required. What We Are Looking For Experience: Proven track record in a fast-paced operations or logistics environment. Skills: High level of organisation, strong attention to detail, and a solid understanding of UK geography. Communication: Excellent stakeholder communication skills with a calm, adaptable approach under pressure. Abilities: Strong administration, IT, and numeracy skills, with the ability to manage multiple project schedules simultaneously. Mindset: Proactive, solution-focused, and comfortable meeting strict deadlines. Desirable: Knowledge of the live events sector, production processes, or import/export administration is advantageous but not essential.
Senior Business Travel Consultant This exceptional travel company have an opportunity for an experienced Senior Business Travel Consultant join them to work across several prestigious accounts. In this role you will be using your travel & flights expertise and exquisite customer service to respond to client enquiries to book a variety of travel arrangements for VIP's, groups and individual travellers. This is an amazing opportunity to join this fast paced and innovative travel company with a highly competitive salary. Hybrid working. Senior Business Travel Consultant - Role & Responsibilities: Working with Executive Assistants to book and manage travel arrangements for VIP's and individual travellers including flights & hotels. Work with travel co-ordinators to book travel for groups, using a combination of group, nett & published fares for worldwide tours. Build and maintain excellent relationships with both clients and suppliers, providing a bespoke tailor-made, efficient end to end service. Make reservations using the GDS ensuring all information is accurate and all additional seating / baggage etc requirements have been made. Apply appropriate fares and issue tickets and documents with the specified time frame including re-issuing and refunding where appropriate. Dealing with customer questions and issues arising, ensuring a timely response and satisfactory outcome. Ensuring timely issuing of invoices and responses to accounts team for ticketing / ADMS & invoicing queries. Senior Business Travel Consultant - Skills & Experience Required: Experience in a business / corporate, groups / or leisure travel role (MUST have GDS expertise) Experience working with VIP's would be advantageous Excellent fares, ticketing and reissues knowledge GDS proficiency (Sabre / Amadeus or Galileo) Outstanding organisational and customer service skills Excellent communication & relationship management skills. Highly motivated with ability to thrive in a busy environment Senior Business Travel Consultant - Key Benefits: Salary according to experience (circa 35k +) with bonuses Monday to Friday - 9 to 5.30 Hybrid working Fantastic opportunity to join this market leading prestigious travel company. To apply for the role of Senior Business Travel Consultant, please apply online or email your CV to (url removed).
Jun 13, 2026
Full time
Senior Business Travel Consultant This exceptional travel company have an opportunity for an experienced Senior Business Travel Consultant join them to work across several prestigious accounts. In this role you will be using your travel & flights expertise and exquisite customer service to respond to client enquiries to book a variety of travel arrangements for VIP's, groups and individual travellers. This is an amazing opportunity to join this fast paced and innovative travel company with a highly competitive salary. Hybrid working. Senior Business Travel Consultant - Role & Responsibilities: Working with Executive Assistants to book and manage travel arrangements for VIP's and individual travellers including flights & hotels. Work with travel co-ordinators to book travel for groups, using a combination of group, nett & published fares for worldwide tours. Build and maintain excellent relationships with both clients and suppliers, providing a bespoke tailor-made, efficient end to end service. Make reservations using the GDS ensuring all information is accurate and all additional seating / baggage etc requirements have been made. Apply appropriate fares and issue tickets and documents with the specified time frame including re-issuing and refunding where appropriate. Dealing with customer questions and issues arising, ensuring a timely response and satisfactory outcome. Ensuring timely issuing of invoices and responses to accounts team for ticketing / ADMS & invoicing queries. Senior Business Travel Consultant - Skills & Experience Required: Experience in a business / corporate, groups / or leisure travel role (MUST have GDS expertise) Experience working with VIP's would be advantageous Excellent fares, ticketing and reissues knowledge GDS proficiency (Sabre / Amadeus or Galileo) Outstanding organisational and customer service skills Excellent communication & relationship management skills. Highly motivated with ability to thrive in a busy environment Senior Business Travel Consultant - Key Benefits: Salary according to experience (circa 35k +) with bonuses Monday to Friday - 9 to 5.30 Hybrid working Fantastic opportunity to join this market leading prestigious travel company. To apply for the role of Senior Business Travel Consultant, please apply online or email your CV to (url removed).
Client Services Administrator (Reception & Office Support) Bristol (Office-Based) £25,000 - £30,000 IFA / Wealth Management The role We're looking for a Receptionist / Client Experience Coordinator to join a growing Wealth Management office in Bristol. This is a front-of-house, client-facing role at the centre of a financial services practice - where first impressions matter and no two days look the same. You'll be the first point of contact for clients and visitors, helping to shape the experience of the business from the moment someone walks through the door, while also supporting the wider client relations team with day-to-day administration. It's a role that naturally flexes with the rhythm of the office - busy, people-focused, and always connected to live client activity. What you'll be doing Your day will typically involve a mix of client interaction, coordination, and operational support. That could include welcoming clients and managing meeting room experiences, ensuring everything is prepared for adviser meetings, handling incoming calls and enquiries, or supporting colleagues with client administration and system updates. You'll also play a key role in keeping the office running smoothly - from coordinating post and documentation to maintaining a professional, well-presented environment throughout the day. What we're looking for We're open on background. You might already be working in reception, front-of-house, or client services, or you may have experience within financial services administration and be looking for a more client-facing role. What matters most is: Strong communication, professionalism and confidence with people A natural sense of organisation and attention to detail The ability to manage shifting priorities calmly and professionally A proactive, can-do approach Pride in delivering a high standard of service An interest in financial services is welcome - full training and support will be provided. What this role offers With 3 company offices in total, this is an opportunity to join a respected wealth management business at an early stage of its Bristol growth. You'll be part of a team that values professionalism, client experience, and doing things properly - with the chance to develop your career within a supportive and structured environment. Additional benefits include Annual bonus scheme. Referral commission for introducing friends and family. 30 days holiday plus bank holidays and Christmas shut down. Study support & funding to help you achieve industry qualifications. Pension scheme and sick pay. BUPA Employee Assistance Program Birthday day off and regular company events. Opportunities to contribute to the firm's Charity Foundation. A positive, team-driven culture with clear career growth pathways. Why this role If you enjoy being around people, take pride in how a business presents itself, and like the idea of working in a role that combines client interaction with operational variety, this is a strong long-term opportunity.
Jun 13, 2026
Full time
Client Services Administrator (Reception & Office Support) Bristol (Office-Based) £25,000 - £30,000 IFA / Wealth Management The role We're looking for a Receptionist / Client Experience Coordinator to join a growing Wealth Management office in Bristol. This is a front-of-house, client-facing role at the centre of a financial services practice - where first impressions matter and no two days look the same. You'll be the first point of contact for clients and visitors, helping to shape the experience of the business from the moment someone walks through the door, while also supporting the wider client relations team with day-to-day administration. It's a role that naturally flexes with the rhythm of the office - busy, people-focused, and always connected to live client activity. What you'll be doing Your day will typically involve a mix of client interaction, coordination, and operational support. That could include welcoming clients and managing meeting room experiences, ensuring everything is prepared for adviser meetings, handling incoming calls and enquiries, or supporting colleagues with client administration and system updates. You'll also play a key role in keeping the office running smoothly - from coordinating post and documentation to maintaining a professional, well-presented environment throughout the day. What we're looking for We're open on background. You might already be working in reception, front-of-house, or client services, or you may have experience within financial services administration and be looking for a more client-facing role. What matters most is: Strong communication, professionalism and confidence with people A natural sense of organisation and attention to detail The ability to manage shifting priorities calmly and professionally A proactive, can-do approach Pride in delivering a high standard of service An interest in financial services is welcome - full training and support will be provided. What this role offers With 3 company offices in total, this is an opportunity to join a respected wealth management business at an early stage of its Bristol growth. You'll be part of a team that values professionalism, client experience, and doing things properly - with the chance to develop your career within a supportive and structured environment. Additional benefits include Annual bonus scheme. Referral commission for introducing friends and family. 30 days holiday plus bank holidays and Christmas shut down. Study support & funding to help you achieve industry qualifications. Pension scheme and sick pay. BUPA Employee Assistance Program Birthday day off and regular company events. Opportunities to contribute to the firm's Charity Foundation. A positive, team-driven culture with clear career growth pathways. Why this role If you enjoy being around people, take pride in how a business presents itself, and like the idea of working in a role that combines client interaction with operational variety, this is a strong long-term opportunity.
Tenders Coordinator Castle Donington, Derbyshire About Us At Medstrom, we are passionate about improving patient outcomes by delivering high-quality healthcare products and services that make a real difference to our customers and their patients. Since our establishment in 2010, we have grown rapidly by staying focused on what matters most our people, our customers, and the patients we ultimately sup click apply for full job details
Jun 13, 2026
Full time
Tenders Coordinator Castle Donington, Derbyshire About Us At Medstrom, we are passionate about improving patient outcomes by delivering high-quality healthcare products and services that make a real difference to our customers and their patients. Since our establishment in 2010, we have grown rapidly by staying focused on what matters most our people, our customers, and the patients we ultimately sup click apply for full job details
EHC Caseworker Lancashire - Remote Lancashire are seeking an experienced EHC Caseworker to provide short-term cover for existing caseloads within the SEND Service. The successful candidate will have substantial experience managing Education, Health and Care Plan (EHCP) processes, including drafting and maintaining EHCPs, coordinating Annual Reviews, and ensuring statutory compliance with SEND legislation and the SEND Code of Practice. Main Duties: Manage a caseload of children and young people with Special Educational Needs and Disabilities (SEND) Coordinate and project manage Education, Health and Care needs assessments, annual reviews, and ongoing EHCP processes Produce high-quality, accurate, and legally compliant Education, Health and Care Plans (EHCPs) Ensure all statutory processes are completed within required timescales and in accordance with the SEND Code of Practice and relevant legislation Provide statutory advice, guidance, and support to parents, carers, schools, educational settings, and partner agencies Work collaboratively with children, young people, and families to ensure EHCPs are person-centred and co-produced Prepare casework and supporting documentation for SEND panels, Tribunals, and appeals Maintain accurate case records and update management information systems and databases Produce performance management information and reports as required by the service Manage sensitive and complex cases, escalating issues where appropriate Contribute to service development activities and continuous improvement initiatives Promote positive outcomes for children and young people with SEND through effective case management and partnership working Requirements: Significant experience working as an EHC Caseworker, SEND Case Officer, EHCP Coordinator, or similar SEND statutory role Extensive experience producing Education, Health and Care Plans and coordinating Annual Reviews Strong working knowledge of the Children and Families Act 2014, SEND Code of Practice, and associated SEND legislation Experience preparing casework for statutory panels, SEND Tribunals, and appeals Excellent written communication skills with the ability to produce high-quality statutory documentation Strong organisational skills with the ability to manage competing priorities and statutory deadlines Experience working collaboratively with families, schools, educational settings, and multidisciplinary professionals Experience using management information systems and case management databases Ability to work independently and manage a busy caseload effectively NVQ Level 3 or equivalent qualification Commitment to continuous professional development and improving outcomes for children and young people with SEND Why Join Our Agency? With over 10 years' experience in SEND and public sector recruitment, Ackerman Pierce provides a dedicated and supportive service throughout your placement. Each candidate is assigned a consultant for full support from registration through to completion of assignment. We offer a fast and efficient onboarding process, DBS assistance, and weekly pay.To discuss this EHC Caseworker role, please contact Ella Hajittofis or send your updated CV today.
Jun 13, 2026
Seasonal
EHC Caseworker Lancashire - Remote Lancashire are seeking an experienced EHC Caseworker to provide short-term cover for existing caseloads within the SEND Service. The successful candidate will have substantial experience managing Education, Health and Care Plan (EHCP) processes, including drafting and maintaining EHCPs, coordinating Annual Reviews, and ensuring statutory compliance with SEND legislation and the SEND Code of Practice. Main Duties: Manage a caseload of children and young people with Special Educational Needs and Disabilities (SEND) Coordinate and project manage Education, Health and Care needs assessments, annual reviews, and ongoing EHCP processes Produce high-quality, accurate, and legally compliant Education, Health and Care Plans (EHCPs) Ensure all statutory processes are completed within required timescales and in accordance with the SEND Code of Practice and relevant legislation Provide statutory advice, guidance, and support to parents, carers, schools, educational settings, and partner agencies Work collaboratively with children, young people, and families to ensure EHCPs are person-centred and co-produced Prepare casework and supporting documentation for SEND panels, Tribunals, and appeals Maintain accurate case records and update management information systems and databases Produce performance management information and reports as required by the service Manage sensitive and complex cases, escalating issues where appropriate Contribute to service development activities and continuous improvement initiatives Promote positive outcomes for children and young people with SEND through effective case management and partnership working Requirements: Significant experience working as an EHC Caseworker, SEND Case Officer, EHCP Coordinator, or similar SEND statutory role Extensive experience producing Education, Health and Care Plans and coordinating Annual Reviews Strong working knowledge of the Children and Families Act 2014, SEND Code of Practice, and associated SEND legislation Experience preparing casework for statutory panels, SEND Tribunals, and appeals Excellent written communication skills with the ability to produce high-quality statutory documentation Strong organisational skills with the ability to manage competing priorities and statutory deadlines Experience working collaboratively with families, schools, educational settings, and multidisciplinary professionals Experience using management information systems and case management databases Ability to work independently and manage a busy caseload effectively NVQ Level 3 or equivalent qualification Commitment to continuous professional development and improving outcomes for children and young people with SEND Why Join Our Agency? With over 10 years' experience in SEND and public sector recruitment, Ackerman Pierce provides a dedicated and supportive service throughout your placement. Each candidate is assigned a consultant for full support from registration through to completion of assignment. We offer a fast and efficient onboarding process, DBS assistance, and weekly pay.To discuss this EHC Caseworker role, please contact Ella Hajittofis or send your updated CV today.
We are looking for a caring, dynamic and highly motivated individual to join the team as a Project Manager in our Salford Intensive Support Services. You will directly manage and supervise senior support workers and a support coordinator, and oversee the daily running of the services. You will ensure that all contract requirements, safety standards are fully met. We require an individual who builds a strong trusting professional relationship with all service users and their family members. You must lead by example leading the support coordinators and support workers within their job role, ensuring all training is completed and guiding them to meet the expectations within their role. The Intensive Support Services in Salford have been developed to meet the needs of people who have learning disabilities and intensive support needs. Your role will be to ensure that the service users in which we support receive the best possible care and support to ensure they can enjoy their best lives and reach personal outcomes. You will be required to be fully flexible and work on a rota basis multisite working. You will have a professional manner and be confident in building a working relationship with professionals and outside agencies. You will be expected to complete all documents and paperwork to a high standard. You will be experienced in attending best interest meetings, working within Positive behavioural Support planning. Your role will be to support the leadership of the staff team to deliver the highest standards of care and support, enabling service users to develop and enjoy wellbeing, quality of life, and community connections. You will promote and re-inforce a culture of responsive, person-centred practice and active support across the service. Strong working relationships will be built based on respect and unconditional positive regard. You will hold a Senior Case Load of individuals living in the services with a clear focus upon co-ordinating all aspects of person centred support and record keeping. Vacancy Reference Number: 88458 Applications for this role must be submitted via the Creative Support website using the above vacancy reference number Full training is provided, as is the opportunity to work towards QCF Diploma in Health and Social Care. Benefits of working with Creative Support include a probationary bonus, pension contributions, 28 days Annual Leave and company paid enhanced DBS. We are a passionate, inclusive, and anti-racist organization - Stonewall Diversity Champion, Disability Confident Employer who have recently received Investors in People Gold award. Applications are reviewed as they are received, we do not provide feedback for unsuccessful applications. We can only accept applications from candidates who are located in and eligible to work within the UK - This post will not be open to Sponsorship under the UKVI scheme , we are also unable to accept Skilled Worker Visas .
Jun 13, 2026
Full time
We are looking for a caring, dynamic and highly motivated individual to join the team as a Project Manager in our Salford Intensive Support Services. You will directly manage and supervise senior support workers and a support coordinator, and oversee the daily running of the services. You will ensure that all contract requirements, safety standards are fully met. We require an individual who builds a strong trusting professional relationship with all service users and their family members. You must lead by example leading the support coordinators and support workers within their job role, ensuring all training is completed and guiding them to meet the expectations within their role. The Intensive Support Services in Salford have been developed to meet the needs of people who have learning disabilities and intensive support needs. Your role will be to ensure that the service users in which we support receive the best possible care and support to ensure they can enjoy their best lives and reach personal outcomes. You will be required to be fully flexible and work on a rota basis multisite working. You will have a professional manner and be confident in building a working relationship with professionals and outside agencies. You will be expected to complete all documents and paperwork to a high standard. You will be experienced in attending best interest meetings, working within Positive behavioural Support planning. Your role will be to support the leadership of the staff team to deliver the highest standards of care and support, enabling service users to develop and enjoy wellbeing, quality of life, and community connections. You will promote and re-inforce a culture of responsive, person-centred practice and active support across the service. Strong working relationships will be built based on respect and unconditional positive regard. You will hold a Senior Case Load of individuals living in the services with a clear focus upon co-ordinating all aspects of person centred support and record keeping. Vacancy Reference Number: 88458 Applications for this role must be submitted via the Creative Support website using the above vacancy reference number Full training is provided, as is the opportunity to work towards QCF Diploma in Health and Social Care. Benefits of working with Creative Support include a probationary bonus, pension contributions, 28 days Annual Leave and company paid enhanced DBS. We are a passionate, inclusive, and anti-racist organization - Stonewall Diversity Champion, Disability Confident Employer who have recently received Investors in People Gold award. Applications are reviewed as they are received, we do not provide feedback for unsuccessful applications. We can only accept applications from candidates who are located in and eligible to work within the UK - This post will not be open to Sponsorship under the UKVI scheme , we are also unable to accept Skilled Worker Visas .
Hire Controller, Full time, Office based near Wimborne We are currently working with a well established family business looking to bring on board a organised, methodical and personable Hire Controller to act as the first point of contact for new plant hire requests as well as manage repeat business. The Hire Controller will be in a busy fast paced role involving:- Coordinate external plant & vehicle hire, negotiating with suppliers for best value & price, liaising with suppliers on availability & initiating purchase/hire orders. Coordinate cross hire process as required, issuing hired plant/vehicle numbers where appropriate. Maintain records of hires to external parties & liaise with accounts department for invoicing. Prepare hire contracts as required. Liaise with site teams regarding delivery dates, collection dates & on-site arrangements. Liaise with accounts team to resolve invoice queries and other issues. Provide cover for other department members when they are not available due to site visit, holiday or sickness. Check & adjust weekly hire reports & liaise with site teams & accounts team for weekly sign off. Ensure all non-essential plant & equipment is off hired as soon as possible when the requirement is over. Maintaining an accurate schedule of external suppliers, contacts and agreed rates. Plan hire s to ensure most cost effective logistics Update company systems and reports for workshop parts/stock purchases Assist the Hire Manager in: sourcing tender prices for estimating team, maintaining a log and reporting damage of hired equipment, preparing reports, completion of asset and stock count, equipment calibration and testing, and at times aiding in deliveries of small internal equipment as required. Background of Hire Controller: Ideally Plant hire experience or Transport coordinator A strong customer service ethic Strong organisational skills and ability to prioritise Excellent written and verbal skills Computer literate with strong administrative skills Highly driven with the ability to use own initiative and to react quickly to an evolving environment Hours:- Monday - Friday 08.00 - 17.00 1hr lunch Free Parking
Jun 13, 2026
Full time
Hire Controller, Full time, Office based near Wimborne We are currently working with a well established family business looking to bring on board a organised, methodical and personable Hire Controller to act as the first point of contact for new plant hire requests as well as manage repeat business. The Hire Controller will be in a busy fast paced role involving:- Coordinate external plant & vehicle hire, negotiating with suppliers for best value & price, liaising with suppliers on availability & initiating purchase/hire orders. Coordinate cross hire process as required, issuing hired plant/vehicle numbers where appropriate. Maintain records of hires to external parties & liaise with accounts department for invoicing. Prepare hire contracts as required. Liaise with site teams regarding delivery dates, collection dates & on-site arrangements. Liaise with accounts team to resolve invoice queries and other issues. Provide cover for other department members when they are not available due to site visit, holiday or sickness. Check & adjust weekly hire reports & liaise with site teams & accounts team for weekly sign off. Ensure all non-essential plant & equipment is off hired as soon as possible when the requirement is over. Maintaining an accurate schedule of external suppliers, contacts and agreed rates. Plan hire s to ensure most cost effective logistics Update company systems and reports for workshop parts/stock purchases Assist the Hire Manager in: sourcing tender prices for estimating team, maintaining a log and reporting damage of hired equipment, preparing reports, completion of asset and stock count, equipment calibration and testing, and at times aiding in deliveries of small internal equipment as required. Background of Hire Controller: Ideally Plant hire experience or Transport coordinator A strong customer service ethic Strong organisational skills and ability to prioritise Excellent written and verbal skills Computer literate with strong administrative skills Highly driven with the ability to use own initiative and to react quickly to an evolving environment Hours:- Monday - Friday 08.00 - 17.00 1hr lunch Free Parking
Support Coordinator We are looking for an innovative, passionate, and professional individual with excellent interpersonal and organisational skills to join the Stroke Recovery Service based in Crewe. This is an exciting opportunity to work with stroke survivors and their families to support them following a stroke click apply for full job details
Jun 13, 2026
Contractor
Support Coordinator We are looking for an innovative, passionate, and professional individual with excellent interpersonal and organisational skills to join the Stroke Recovery Service based in Crewe. This is an exciting opportunity to work with stroke survivors and their families to support them following a stroke click apply for full job details
Senior Repairs Coordinator Location: Basildon Job Type: Permanent Working Arrangement: Fully Office Based Salary: 28-30K About the Role We are currently seeking an experienced Senior Repairs Coordinator to join our growing team based in Basildon. This is a permanent, fully office-based position within a fast-paced social housing environment. The successful candidate will play a key role in managing and coordinating responsive repairs and maintenance works, ensuring high levels of customer service, operational efficiency, and compliance with client KPIs and SLAs. Previous social housing repairs experience is essential for this role. Key Responsibilities Coordinate and schedule responsive repair and maintenance works for operatives and subcontractors. Manage daily diaries to ensure maximum productivity and efficient planning. Act as the main point of contact for tenants, clients, and engineers regarding repair updates and appointments. Monitor works in progress and ensure jobs are completed within agreed timeframes and service levels. Escalate complex repairs and complaints where required. Support the management team with day-to-day operational oversight. Ensure all systems and records are accurately maintained and updated. Liaise closely with supervisors, planners, and contractors to resolve scheduling and operational issues. Monitor outstanding jobs and proactively drive completion. Assist in mentoring and supporting junior coordinators where required. Maintain excellent customer service standards at all times. Essential Experience & Skills Proven experience working within social housing repairs and maintenance. Previous experience in a Senior Repairs Coordinator, Repairs Planner, Scheduler, or similar role. Strong understanding of responsive repairs processes and scheduling systems. Experience managing high-volume workloads in a fast-paced environment. Excellent organisational and communication skills. Ability to prioritise workloads and problem-solve effectively. Strong IT skills including Microsoft Office and housing/repairs management systems. Ability to work well under pressure and meet deadlines.
Jun 13, 2026
Full time
Senior Repairs Coordinator Location: Basildon Job Type: Permanent Working Arrangement: Fully Office Based Salary: 28-30K About the Role We are currently seeking an experienced Senior Repairs Coordinator to join our growing team based in Basildon. This is a permanent, fully office-based position within a fast-paced social housing environment. The successful candidate will play a key role in managing and coordinating responsive repairs and maintenance works, ensuring high levels of customer service, operational efficiency, and compliance with client KPIs and SLAs. Previous social housing repairs experience is essential for this role. Key Responsibilities Coordinate and schedule responsive repair and maintenance works for operatives and subcontractors. Manage daily diaries to ensure maximum productivity and efficient planning. Act as the main point of contact for tenants, clients, and engineers regarding repair updates and appointments. Monitor works in progress and ensure jobs are completed within agreed timeframes and service levels. Escalate complex repairs and complaints where required. Support the management team with day-to-day operational oversight. Ensure all systems and records are accurately maintained and updated. Liaise closely with supervisors, planners, and contractors to resolve scheduling and operational issues. Monitor outstanding jobs and proactively drive completion. Assist in mentoring and supporting junior coordinators where required. Maintain excellent customer service standards at all times. Essential Experience & Skills Proven experience working within social housing repairs and maintenance. Previous experience in a Senior Repairs Coordinator, Repairs Planner, Scheduler, or similar role. Strong understanding of responsive repairs processes and scheduling systems. Experience managing high-volume workloads in a fast-paced environment. Excellent organisational and communication skills. Ability to prioritise workloads and problem-solve effectively. Strong IT skills including Microsoft Office and housing/repairs management systems. Ability to work well under pressure and meet deadlines.
Service Desk Administrator Crayford, Kent (Fully office based) Up to £28,000 (depending on experience) Monday Friday, 08 00 Attega Group is currently partnering with a well-established and growing engineering services business to recruit a Service Desk Administrator to join their busy and dynamic team based in Crayford. This is an excellent opportunity for someone with helpdesk or coordination experience who thrives in a fast-paced environment and enjoys being at the heart of operations. The Role As a Service Desk Administrator, you will be the first point of contact for clients, ensuring a high level of service delivery while supporting the coordination of engineering teams. Your responsibilities will include: Acting as the first point of contact for client enquiries via phone and email Scheduling and prioritising work for engineers, including managing callouts and rotas Providing updates to clients via CRM systems, portals, email, and phone Processing engineer and subcontractor paperwork and maintaining KPI trackers Raising purchase orders and processing invoices Producing quotations following engineering visits Running reports, analysing data, and supporting management with insights Preparing and presenting monthly reports Investigating and resolving customer issues efficiently About You: Have previous experience in a Service Desk, Helpdesk, or Coordinator position Be comfortable working in a fast-paced, high-pressure environment Have strong organisational skills with excellent attention to detail Be confident using Microsoft Office (Word, Excel, Outlook) and CRM systems Possess strong written and verbal communication skills Have a professional and friendly telephone manner Be proactive, adaptable, and customer-focused Be able to work both independently and as part of a team What s in it for You? Salary up to £28,000 depending on experience 25 days holiday + bank holidays Birthday day off Pension scheme Healthcare scheme (after qualifying period) Employee perks platform Regular company social events Ongoing training and development opportunities Supportive and friendly working environment
Jun 13, 2026
Full time
Service Desk Administrator Crayford, Kent (Fully office based) Up to £28,000 (depending on experience) Monday Friday, 08 00 Attega Group is currently partnering with a well-established and growing engineering services business to recruit a Service Desk Administrator to join their busy and dynamic team based in Crayford. This is an excellent opportunity for someone with helpdesk or coordination experience who thrives in a fast-paced environment and enjoys being at the heart of operations. The Role As a Service Desk Administrator, you will be the first point of contact for clients, ensuring a high level of service delivery while supporting the coordination of engineering teams. Your responsibilities will include: Acting as the first point of contact for client enquiries via phone and email Scheduling and prioritising work for engineers, including managing callouts and rotas Providing updates to clients via CRM systems, portals, email, and phone Processing engineer and subcontractor paperwork and maintaining KPI trackers Raising purchase orders and processing invoices Producing quotations following engineering visits Running reports, analysing data, and supporting management with insights Preparing and presenting monthly reports Investigating and resolving customer issues efficiently About You: Have previous experience in a Service Desk, Helpdesk, or Coordinator position Be comfortable working in a fast-paced, high-pressure environment Have strong organisational skills with excellent attention to detail Be confident using Microsoft Office (Word, Excel, Outlook) and CRM systems Possess strong written and verbal communication skills Have a professional and friendly telephone manner Be proactive, adaptable, and customer-focused Be able to work both independently and as part of a team What s in it for You? Salary up to £28,000 depending on experience 25 days holiday + bank holidays Birthday day off Pension scheme Healthcare scheme (after qualifying period) Employee perks platform Regular company social events Ongoing training and development opportunities Supportive and friendly working environment
Junior Operations Coordinator Entry-Level Telecoms Support Role Contract Personnel are seeking a motivated and customer-focused individual to join the operations team of a leading IT company as a Junior Operations Coordinator. This entry-level role is an excellent opportunity for someone starting a career in telecommunications, with full training and ongoing support provided. Key Responsibilities Serve as the first point of contact for customers reporting phone, broadband, and Wi-Fi issues Log and manage customer faults accurately Provide basic troubleshooting support via phone, email, and service systems Escalate complex issues to internal teams or suppliers when required Keep customers updated on fault progress in a professional and timely manner Support the operations team with service checks, diagnostics, and administrative tasks Desired Skills & Attributes Strong communication and customer service skills Organised with good problem-solving ability Positive attitude and willingness to learn Basic IT skills, including Microsoft Office and email Ability to work independently and as part of a team Interest in telecoms, technology, or technical support Experience & Qualifications No previous telecoms experience is required as full training is provided. Previous customer service or administration experience is advantageous. Why This Role This role provides hands-on experience in the telecoms industry, offering a clear pathway to develop technical knowledge and operational support skills in a growing sector. This would be the ideal role for someone looking to get into 1st line support, or someone from a customer service background with an interest in IT/telecoms. About Contract Personnel: Contract Personnel are one of East Anglia s longest-standing, leading independent recruitment agencies established in 1989. Offering Temporary and Permanent recruitment solutions, we keep you updated with the latest opportunities and support you throughout your job search. Contact Rosie or Hannah at Contract Personnel for more details today!
Jun 13, 2026
Full time
Junior Operations Coordinator Entry-Level Telecoms Support Role Contract Personnel are seeking a motivated and customer-focused individual to join the operations team of a leading IT company as a Junior Operations Coordinator. This entry-level role is an excellent opportunity for someone starting a career in telecommunications, with full training and ongoing support provided. Key Responsibilities Serve as the first point of contact for customers reporting phone, broadband, and Wi-Fi issues Log and manage customer faults accurately Provide basic troubleshooting support via phone, email, and service systems Escalate complex issues to internal teams or suppliers when required Keep customers updated on fault progress in a professional and timely manner Support the operations team with service checks, diagnostics, and administrative tasks Desired Skills & Attributes Strong communication and customer service skills Organised with good problem-solving ability Positive attitude and willingness to learn Basic IT skills, including Microsoft Office and email Ability to work independently and as part of a team Interest in telecoms, technology, or technical support Experience & Qualifications No previous telecoms experience is required as full training is provided. Previous customer service or administration experience is advantageous. Why This Role This role provides hands-on experience in the telecoms industry, offering a clear pathway to develop technical knowledge and operational support skills in a growing sector. This would be the ideal role for someone looking to get into 1st line support, or someone from a customer service background with an interest in IT/telecoms. About Contract Personnel: Contract Personnel are one of East Anglia s longest-standing, leading independent recruitment agencies established in 1989. Offering Temporary and Permanent recruitment solutions, we keep you updated with the latest opportunities and support you throughout your job search. Contact Rosie or Hannah at Contract Personnel for more details today!
Job Title: Junior Administrator Location: London - EC3N 2EX Salary: 28,860 + dependent on experience Job Type: Permanent, Full Time About us: At Elevate, our core values shape the work environment and define our approach to everything we do. We prioritise respect, integrity, active listening, collaboration, diversity, inclusion, quality, lifelong learning, and health and safety. By embracing these values, you will become part of a community that fosters a positive and supportive culture. About the role: As Junior Administrator, you will be responsible for scheduling our day-to-day planning and works, identifying stock ordering requirements, maintaining a good standard of communication with our clients through various channels and liaising with engineers on a daily basis to resolve any attendance issues. You will manage all new work orders independently and instruct the attending engineers, or close cases with no contact. Handling of new requests from our clients, opening works and booking attendance at the earliest available opportunity. Understanding the reasons for revisits that are to be booked, ensuring the correct personnel are instructed to attend with any stock requirements identified on the initial visit. Reviewing works marked as revisit to be booked and organising secondary attendance. Updating of attendance information on client portals, or responding to attendance requests received via email or on MS Teams. Ensuring call sweeps are conducted where email appointments do not sustain 100% bookings on the Servicing Engineers calendars'. Working alongside the Service Coordinator to assist delivery of ad-hoc or planned works as set by senior management, for distribution by the Service Coordinator following review. Providing reports and report details to complaint handlers to avoid escalation of problem works to official first-stage complaints. Flagging any cases where the reports or their details are missing, difficult to interpret or otherwise unclear. To handle the inbound phone line as a first response, to manage the team servicing email inbox and respond to low level enquiries, or escalate responses based on the email information/request. Any other duties consistent with the job description that may be required from time to time. About you: The ideal candidate will be well presented, wearing company uniform at all times, organised and polite. This is a client & customer-facing role, with excellent communication and customer service skills. Minimum of 1 years of experience liaising with clients/customers in either a customer-facing, customer service or telephone based role is essential. Minimum of 1 years of experience in a similar office environment/coordination role would be advantageous. Experienced working within a team, or independently, and can deliver set tasks in a timely manner. Maintains a calm, confident manner on the phone and in person when dealing with clients or residents, and is able to empathise and prioritise based on the nature of their conversation. Knowledge of the Microsoft Office suite, and VOIP telephone systems. A professional and conscientious manner when handling phone calls and questions. Willing to undertake professional development or task-specific courses to aid in the delivery and advancement of their role. Proactively seeks opportunities for refining their personal skills, possesses a helpful and focused demeanour and has a strong willingness to progress. What we offer: Competitive salary (depending upon experience). Company Pension Scheme. Sickness insurance. Life Assurance. 24 days annual leave, plus bank holidays. After successful completion of probation: CPD opportunities, Private Health Insurance and more. Training using CRM or CAFM systems to update and maintain databases will be provided. Additional Information: You will report to and update the Service Coordinator with any day-to-day issues you notice, and ensure you provide telephone and email responses from all Clients and Residents within 24 hours of the initial request being received. Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with experience of; Administrator, Coordinator, Service Coordinator, Customer Service Administrator, Planning Assistant, or Scheduling Administrator also be considered for this role.
Jun 13, 2026
Full time
Job Title: Junior Administrator Location: London - EC3N 2EX Salary: 28,860 + dependent on experience Job Type: Permanent, Full Time About us: At Elevate, our core values shape the work environment and define our approach to everything we do. We prioritise respect, integrity, active listening, collaboration, diversity, inclusion, quality, lifelong learning, and health and safety. By embracing these values, you will become part of a community that fosters a positive and supportive culture. About the role: As Junior Administrator, you will be responsible for scheduling our day-to-day planning and works, identifying stock ordering requirements, maintaining a good standard of communication with our clients through various channels and liaising with engineers on a daily basis to resolve any attendance issues. You will manage all new work orders independently and instruct the attending engineers, or close cases with no contact. Handling of new requests from our clients, opening works and booking attendance at the earliest available opportunity. Understanding the reasons for revisits that are to be booked, ensuring the correct personnel are instructed to attend with any stock requirements identified on the initial visit. Reviewing works marked as revisit to be booked and organising secondary attendance. Updating of attendance information on client portals, or responding to attendance requests received via email or on MS Teams. Ensuring call sweeps are conducted where email appointments do not sustain 100% bookings on the Servicing Engineers calendars'. Working alongside the Service Coordinator to assist delivery of ad-hoc or planned works as set by senior management, for distribution by the Service Coordinator following review. Providing reports and report details to complaint handlers to avoid escalation of problem works to official first-stage complaints. Flagging any cases where the reports or their details are missing, difficult to interpret or otherwise unclear. To handle the inbound phone line as a first response, to manage the team servicing email inbox and respond to low level enquiries, or escalate responses based on the email information/request. Any other duties consistent with the job description that may be required from time to time. About you: The ideal candidate will be well presented, wearing company uniform at all times, organised and polite. This is a client & customer-facing role, with excellent communication and customer service skills. Minimum of 1 years of experience liaising with clients/customers in either a customer-facing, customer service or telephone based role is essential. Minimum of 1 years of experience in a similar office environment/coordination role would be advantageous. Experienced working within a team, or independently, and can deliver set tasks in a timely manner. Maintains a calm, confident manner on the phone and in person when dealing with clients or residents, and is able to empathise and prioritise based on the nature of their conversation. Knowledge of the Microsoft Office suite, and VOIP telephone systems. A professional and conscientious manner when handling phone calls and questions. Willing to undertake professional development or task-specific courses to aid in the delivery and advancement of their role. Proactively seeks opportunities for refining their personal skills, possesses a helpful and focused demeanour and has a strong willingness to progress. What we offer: Competitive salary (depending upon experience). Company Pension Scheme. Sickness insurance. Life Assurance. 24 days annual leave, plus bank holidays. After successful completion of probation: CPD opportunities, Private Health Insurance and more. Training using CRM or CAFM systems to update and maintain databases will be provided. Additional Information: You will report to and update the Service Coordinator with any day-to-day issues you notice, and ensure you provide telephone and email responses from all Clients and Residents within 24 hours of the initial request being received. Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with experience of; Administrator, Coordinator, Service Coordinator, Customer Service Administrator, Planning Assistant, or Scheduling Administrator also be considered for this role.
