Junior Technical Support Agent Location Basildon Reports To Technical Support Manager Salary £21,500-£25,000 About Us We are looking for an enthusiastic, technically minded individual to join the team at HeatPumps4Pools; the UK's leading specialist supplier of heat pumps and heating solutions for swimming pools, koi ponds, and domestic applications. If you are someone who enjoys understanding how things work, communicates clearly and confidently, and finds real satisfaction in helping customers reach the right answer, we would like to hear from you. We supply a wide range of products across the UK and Europe and have built our reputation on the quality of the technical advice and support we provide to customers before and after purchase. Role Overview We are seeking a motivated and customer-focused Junior Technical Support Agent to join our growing technical support team. This role is ideal for someone with strong problem-solving abilities, excellent communication skills, and a willingness to develop technical expertise within the heating and renewable energy sector. As the primary point of contact for customers, contractors, and tradespeople, you will provide remote technical support, manage support tickets, assist with troubleshooting, and help ensure customers receive timely and effective resolutions to their enquiries. Key Responsibilities Customer Support Act as the primary point of contact for end users, contractors, and tradespeople seeking technical assistance. Deliver professional, courteous, and effective customer service via phone, email, and ticketing systems. Direct unsupported or non-technical enquiries to appropriate third parties where necessary. Technical Support Diagnose and troubleshoot product and system faults remotely. Validate and assess spare parts requests. Obtain supplier quotations and process spare parts orders where urgent support is required. Handle basic system sizing enquiries and provide guidance within established procedures. Escalate complex technical issues to senior team members when required. Ticket Management Manage the technical support ticketing system. Categorise, prioritise, and monitor inbound support requests to ensure service levels are maintained. Maintain accurate and detailed records of customer interactions, troubleshooting activities, and resolutions. Supplier Liaison Liaise with suppliers' technical departments when specialist or manufacturer-level support is required. Coordinate technical information and updates between customers, suppliers, and internal teams. Role Development Opportunities The successful candidate will have the opportunity to expand their technical knowledge and responsibilities, including: Developing advanced system sizing and specification skills. Providing support for domestic (home) heat pump systems. Undertaking F-Gas training and certification (where applicable). Keeping up to date with relevant industry standards, regulations, and product developments. Progressing towards a more senior technical support or technical specialist role. Skills & Experience Essential Strong willingness to learn and develop technical knowledge. Excellent customer service and communication skills. Good technical aptitude and problem-solving ability. Strong organisational skills and attention to detail. Accurate and timely record-keeping skills. Ability to prioritise workload and manage multiple tasks effectively. Competent IT skills, including experience using email and ticketing systems. Desirable but not required Previous experience in a customer service or technical support environment. Knowledge of heating, plumbing, HVAC, renewable energy, or related industries. Experience dealing with contractors, installers, or trade professionals. Familiarity with CRM or support ticketing platforms. Personal Attributes Positive and proactive attitude. Patient and professional approach to customer interactions. Strong analytical and troubleshooting mindset. Reliable, organised, and detail oriented. Team player with a collaborative approach to problem-solving. Ability to adapt to seasonal demand
Jun 12, 2026
Full time
Junior Technical Support Agent Location Basildon Reports To Technical Support Manager Salary £21,500-£25,000 About Us We are looking for an enthusiastic, technically minded individual to join the team at HeatPumps4Pools; the UK's leading specialist supplier of heat pumps and heating solutions for swimming pools, koi ponds, and domestic applications. If you are someone who enjoys understanding how things work, communicates clearly and confidently, and finds real satisfaction in helping customers reach the right answer, we would like to hear from you. We supply a wide range of products across the UK and Europe and have built our reputation on the quality of the technical advice and support we provide to customers before and after purchase. Role Overview We are seeking a motivated and customer-focused Junior Technical Support Agent to join our growing technical support team. This role is ideal for someone with strong problem-solving abilities, excellent communication skills, and a willingness to develop technical expertise within the heating and renewable energy sector. As the primary point of contact for customers, contractors, and tradespeople, you will provide remote technical support, manage support tickets, assist with troubleshooting, and help ensure customers receive timely and effective resolutions to their enquiries. Key Responsibilities Customer Support Act as the primary point of contact for end users, contractors, and tradespeople seeking technical assistance. Deliver professional, courteous, and effective customer service via phone, email, and ticketing systems. Direct unsupported or non-technical enquiries to appropriate third parties where necessary. Technical Support Diagnose and troubleshoot product and system faults remotely. Validate and assess spare parts requests. Obtain supplier quotations and process spare parts orders where urgent support is required. Handle basic system sizing enquiries and provide guidance within established procedures. Escalate complex technical issues to senior team members when required. Ticket Management Manage the technical support ticketing system. Categorise, prioritise, and monitor inbound support requests to ensure service levels are maintained. Maintain accurate and detailed records of customer interactions, troubleshooting activities, and resolutions. Supplier Liaison Liaise with suppliers' technical departments when specialist or manufacturer-level support is required. Coordinate technical information and updates between customers, suppliers, and internal teams. Role Development Opportunities The successful candidate will have the opportunity to expand their technical knowledge and responsibilities, including: Developing advanced system sizing and specification skills. Providing support for domestic (home) heat pump systems. Undertaking F-Gas training and certification (where applicable). Keeping up to date with relevant industry standards, regulations, and product developments. Progressing towards a more senior technical support or technical specialist role. Skills & Experience Essential Strong willingness to learn and develop technical knowledge. Excellent customer service and communication skills. Good technical aptitude and problem-solving ability. Strong organisational skills and attention to detail. Accurate and timely record-keeping skills. Ability to prioritise workload and manage multiple tasks effectively. Competent IT skills, including experience using email and ticketing systems. Desirable but not required Previous experience in a customer service or technical support environment. Knowledge of heating, plumbing, HVAC, renewable energy, or related industries. Experience dealing with contractors, installers, or trade professionals. Familiarity with CRM or support ticketing platforms. Personal Attributes Positive and proactive attitude. Patient and professional approach to customer interactions. Strong analytical and troubleshooting mindset. Reliable, organised, and detail oriented. Team player with a collaborative approach to problem-solving. Ability to adapt to seasonal demand
you thrive in a dynamic environment where your communication skills truly shine? If so, we want you to join our vibrant team as a Contact Centre Agent!Shifts:Monday to Friday, 7 am to 7 pm12 weeks training ON SITE in Kirkby - L32 8UY -Who We Are:We are a dedicated organisation committed to providing outstanding service on behalf of our client, a leading company in the industry. As a Contact Centre Agent, you will be the first point of contact for our customers, ensuring their needs are met with professionalism and care.What You'll Do:As a Contact Centre Agent, your primary responsibilities will include:Handling up to 70 customer calls per day, addressing inquiries and resolving issues with a friendly and positive attitude.Delivering high-quality customer service while adhering to established procedures and service levels.Using your initiative to source information and provide effective solutions for our customers.Communicating with various stakeholders, including clients and third parties, to ensure seamless service delivery.Completing call wrap-up tasks efficiently, maintaining accuracy in documentation.What We're Looking For:To excel in this role, you should possess:Customer Service Experience: Proven experience in handling customer contacts and resolving inquiries.Call Management Skills: Ability to control calls effectively, minimising escalations and ensuring a smooth customer experience.Excellent Communication Skills: Strong verbal and written communication skills, with the ability to convey information clearly and professionally.PC Proficiency: Expertise in using a PC and office automation tools, including Outlook, Word, and Excel.Problem-Solving Abilities: A proactive approach to identifying issues and implementing solutions.Home Working Setup: A suitable home working environment, including reliable Wi-Fi, electricity, and a dedicated workspace that complies with DSE regulations.Ready to Make a Difference?If you're excited about the opportunity to positively impact the lives of customers, we want to hear from you! Apply now and take the first step toward a rewarding career with us.Join us in providing exceptional service and creating memorable experiences for our customers! Your journey begins here!Adecco is a disability-confident employer. We value inclusivity and support candidates of all backgrounds and abilities. If you require reasonable adjustments at any stage of the recruitment process, please let us know, and we will be happy to assist you.Don't miss this chance to shine in a role that values your skills and dedication!Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser
Jun 12, 2026
Contractor
you thrive in a dynamic environment where your communication skills truly shine? If so, we want you to join our vibrant team as a Contact Centre Agent!Shifts:Monday to Friday, 7 am to 7 pm12 weeks training ON SITE in Kirkby - L32 8UY -Who We Are:We are a dedicated organisation committed to providing outstanding service on behalf of our client, a leading company in the industry. As a Contact Centre Agent, you will be the first point of contact for our customers, ensuring their needs are met with professionalism and care.What You'll Do:As a Contact Centre Agent, your primary responsibilities will include:Handling up to 70 customer calls per day, addressing inquiries and resolving issues with a friendly and positive attitude.Delivering high-quality customer service while adhering to established procedures and service levels.Using your initiative to source information and provide effective solutions for our customers.Communicating with various stakeholders, including clients and third parties, to ensure seamless service delivery.Completing call wrap-up tasks efficiently, maintaining accuracy in documentation.What We're Looking For:To excel in this role, you should possess:Customer Service Experience: Proven experience in handling customer contacts and resolving inquiries.Call Management Skills: Ability to control calls effectively, minimising escalations and ensuring a smooth customer experience.Excellent Communication Skills: Strong verbal and written communication skills, with the ability to convey information clearly and professionally.PC Proficiency: Expertise in using a PC and office automation tools, including Outlook, Word, and Excel.Problem-Solving Abilities: A proactive approach to identifying issues and implementing solutions.Home Working Setup: A suitable home working environment, including reliable Wi-Fi, electricity, and a dedicated workspace that complies with DSE regulations.Ready to Make a Difference?If you're excited about the opportunity to positively impact the lives of customers, we want to hear from you! Apply now and take the first step toward a rewarding career with us.Join us in providing exceptional service and creating memorable experiences for our customers! Your journey begins here!Adecco is a disability-confident employer. We value inclusivity and support candidates of all backgrounds and abilities. If you require reasonable adjustments at any stage of the recruitment process, please let us know, and we will be happy to assist you.Don't miss this chance to shine in a role that values your skills and dedication!Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser
Location - This role is based in our Sheffield office 3 days per week with 2 days working from home. Please note: The first FIVE weeks will be full time in the office for training Working hours - 37.5 hours per week (Monday-Friday, 9am-5.30pm with very occasional Saturday working) Salary - £26,900 (Year 1 OTE of £27,700) Start Date - must be able to start on Tuesday 21st July 2026 As part of our recruitment process, we use an AI assistant called Lily to carry out an initial phone call. It takes just a few minutes and allows us to progress suitable candidates faster, including outside normal working hours. Our mission: Two in five people in the UK rent their homes. Goodlord's mission? To be the gold standard platform for renting We started Goodlord because we wanted to make renting simple and transparent for everyone involved: the agent, the landlord, and the tenant. We knew Generation Rent would lead to more tenants, with higher digital expectations and we were confident we could provide a solution Like all scale-ups it s been a bit of a rollercoaster journey, but we re now stronger than ever, with around 3,000 letting agents using the platform, exciting and varied products and 350 Goodlordians supporting the mission! The Opportunity: Pro actively working to progress referencing applications ensuring reports are generated for our customers in line with our KPI measurements Helping tenants to get their dream home through meeting and exceeding targets. Professionally supporting our customers with high levels of accuracy (this is super important) with great care and diligence via phone, live chat and email. What we need from you: Previous experience working in a highly targeted and fast-moving contact centre is highly desirable - we will prioritise applications with this experience, but it isn't essential Customer centric mindset allowing you to quickly identify and understand the needs of our different customers Have great attention to detail and can easily identify inconsistencies It would also be great if: You have previous experience in conducting credit or ID checks or working within the lettings industry you re super organised and have proven your ability to prioritise effectively Why you'll love being a Goodlordian Aside from the role, the people, our culture and our mission, we have some other things that make Goodlord a pretty awesome place to be. Here s a few favourites amongst Goodlordians (check out our careers page for more info). Grow with Goodlord: your development is important to us, that s why we are Great Place to Work - certified. Have a goal in mind? Share it with us so we can use some of our annual development fund to support it. We guarantee you ll learn loads and develop both personally and professionally! Your well-being matters: bi-weekly coaching with Sanctus to provide Goodlordians with a safe place to talk and support your mental health 25 days holiday (plus UK Bank holidays) plus 1 day per full holiday year up to 32 days: We believe regular breaks are essential for well-being and we encourage (some may say expect!) all Goodlordians to take full advantage of their annual leave entitlement. Supporting your family: we offer Goodlordians of all genders a generous 3 months of fully-paid time off to look after their new arrivals Our team: we re an energetic, sociable, and talented bunch who are super passionate about what we do and determined to make a difference. We re all in it together, we learn from each other, we re genuine and we don t have time for politics
Jun 12, 2026
Full time
Location - This role is based in our Sheffield office 3 days per week with 2 days working from home. Please note: The first FIVE weeks will be full time in the office for training Working hours - 37.5 hours per week (Monday-Friday, 9am-5.30pm with very occasional Saturday working) Salary - £26,900 (Year 1 OTE of £27,700) Start Date - must be able to start on Tuesday 21st July 2026 As part of our recruitment process, we use an AI assistant called Lily to carry out an initial phone call. It takes just a few minutes and allows us to progress suitable candidates faster, including outside normal working hours. Our mission: Two in five people in the UK rent their homes. Goodlord's mission? To be the gold standard platform for renting We started Goodlord because we wanted to make renting simple and transparent for everyone involved: the agent, the landlord, and the tenant. We knew Generation Rent would lead to more tenants, with higher digital expectations and we were confident we could provide a solution Like all scale-ups it s been a bit of a rollercoaster journey, but we re now stronger than ever, with around 3,000 letting agents using the platform, exciting and varied products and 350 Goodlordians supporting the mission! The Opportunity: Pro actively working to progress referencing applications ensuring reports are generated for our customers in line with our KPI measurements Helping tenants to get their dream home through meeting and exceeding targets. Professionally supporting our customers with high levels of accuracy (this is super important) with great care and diligence via phone, live chat and email. What we need from you: Previous experience working in a highly targeted and fast-moving contact centre is highly desirable - we will prioritise applications with this experience, but it isn't essential Customer centric mindset allowing you to quickly identify and understand the needs of our different customers Have great attention to detail and can easily identify inconsistencies It would also be great if: You have previous experience in conducting credit or ID checks or working within the lettings industry you re super organised and have proven your ability to prioritise effectively Why you'll love being a Goodlordian Aside from the role, the people, our culture and our mission, we have some other things that make Goodlord a pretty awesome place to be. Here s a few favourites amongst Goodlordians (check out our careers page for more info). Grow with Goodlord: your development is important to us, that s why we are Great Place to Work - certified. Have a goal in mind? Share it with us so we can use some of our annual development fund to support it. We guarantee you ll learn loads and develop both personally and professionally! Your well-being matters: bi-weekly coaching with Sanctus to provide Goodlordians with a safe place to talk and support your mental health 25 days holiday (plus UK Bank holidays) plus 1 day per full holiday year up to 32 days: We believe regular breaks are essential for well-being and we encourage (some may say expect!) all Goodlordians to take full advantage of their annual leave entitlement. Supporting your family: we offer Goodlordians of all genders a generous 3 months of fully-paid time off to look after their new arrivals Our team: we re an energetic, sociable, and talented bunch who are super passionate about what we do and determined to make a difference. We re all in it together, we learn from each other, we re genuine and we don t have time for politics
We are working with a reputable law firm based in Huddersfield who are looking to recruit a Conveyancing Assistant to join their growing business. You will be assisting the conveyancer to deal with all manner of conveyancing work to include purchases, sales, transfer of equity, remortgages and more. To be considered for the role, you ll require the following essentials: Proven experience of working within a Conveyancing Assistant role Experience with case management systems An understanding of the full conveyancing process Strong customer service skills & communication skills Proficient in MS Office & the ability to pick up new systems quickly Ability to work to tight deadlines Excellent attention to detail & organisational skills Within this position, you ll also be: Answering incoming calls & responding to email enquiries Taking initial enquiries Providing quotations to clients Answering client questions & queries Managing client expectations Drafting legal documents & correspondence Updating of databases and case management software Liaising with estate agents, lenders and any other third parties as required Attending team meetings as required Carrying out general administration tasks such as printing, photocopying & scanning of documents Using the Land Registry Portal to upload documents & submit applications Carrying out property searches Salary & Working Hours Salary is £24,000 - £26,000 per annum, dependant on experience Working Hours are Monday Friday, 9am 5pm with 1 hours lunch break Talk Staff Recruitment is an established division of Talk Staff Group and works with companies throughout the East Midlands and UK with roles including many areas such as: Accountancy & Finance, Human Resources, Marketing, Contact Centre and Office Support. Talk Staff Recruitment act as an Employment Agency in relation to this vacancy. See our website for more details and jobs available - (url removed) (phone number removed)
Jun 12, 2026
Full time
We are working with a reputable law firm based in Huddersfield who are looking to recruit a Conveyancing Assistant to join their growing business. You will be assisting the conveyancer to deal with all manner of conveyancing work to include purchases, sales, transfer of equity, remortgages and more. To be considered for the role, you ll require the following essentials: Proven experience of working within a Conveyancing Assistant role Experience with case management systems An understanding of the full conveyancing process Strong customer service skills & communication skills Proficient in MS Office & the ability to pick up new systems quickly Ability to work to tight deadlines Excellent attention to detail & organisational skills Within this position, you ll also be: Answering incoming calls & responding to email enquiries Taking initial enquiries Providing quotations to clients Answering client questions & queries Managing client expectations Drafting legal documents & correspondence Updating of databases and case management software Liaising with estate agents, lenders and any other third parties as required Attending team meetings as required Carrying out general administration tasks such as printing, photocopying & scanning of documents Using the Land Registry Portal to upload documents & submit applications Carrying out property searches Salary & Working Hours Salary is £24,000 - £26,000 per annum, dependant on experience Working Hours are Monday Friday, 9am 5pm with 1 hours lunch break Talk Staff Recruitment is an established division of Talk Staff Group and works with companies throughout the East Midlands and UK with roles including many areas such as: Accountancy & Finance, Human Resources, Marketing, Contact Centre and Office Support. Talk Staff Recruitment act as an Employment Agency in relation to this vacancy. See our website for more details and jobs available - (url removed) (phone number removed)
Customer Service Agent - Glasgow (City Park) Full-Time Permanent £26,000 - £28,500 Ready to step into a role where you genuinely make a difference every single day? We're looking for Customer Service Agent to join a dynamic, fast-growing team based in Glasgow City Park. This is more than just a job - it's your opportunity to protect customers, outsmart fraudsters, and build a rewarding career in financial services. As a Customer Service Agent , you'll be on the frontline helping customers when they need it most. Whether it's stopping suspicious transactions, supporting vulnerable individuals, or providing reassurance during stressful situations, your role will have real impact. If you enjoy problem-solving, speaking to people, and working in a supportive, high-energy environment - this could be the perfect next step for you. What You'll Be Doing As a Customer Service Agent , you will: Be the first point of contact for customers reporting fraud or suspicious activity Investigate unusual transactions and take action to prevent financial loss Support and guide customers through potentially stressful situations with empathy and professionalism Make confident decisions on payments based on fraud risk assessments Educate customers on how to stay safe and avoid scams Handle sensitive conversations, including supporting vulnerable customers Ensure all actions meet strict regulatory and compliance standards Take full ownership of queries, aiming for first-call resolution every time What We're Looking For We're looking for someone who is motivated, customer-focused, and ready to make an impact: At least 18 months' experience in a UK banking or financial services environment Strong communication skills with a natural ability to build rapport Confident understanding of banking processes and terminology A sharp eye for detail and strong problem-solving ability Comfortable handling sensitive or challenging conversations Ability to thrive in a fast-paced, high-volume environment A proactive mindset with strong decision-making skills Salary & Benefits £26,000 - £28,500 (depending on experience) Overtime opportunities to boost your earnings 28 days holiday (including bank holidays) 10% discount on local bus travel Pension scheme Employee wellbeing support (including GP access, financial advice & mental health resources) Cycle to Work scheme Access to exclusive discounts and reward programmes Working Hours 40 hours per week (full-time, permanent) Training: 2 weeks on-site in Glasgow Monday - Friday, 09:00 - 18:00 After Training: On-site shifts: 10:00 - 19:00 After 3 months: opportunity to move to hybrid or home working Shift patterns between 10:00 - 23:00, Monday - Sunday Please note: No holidays can be taken within the first 6-8 weeks during training and onboarding. Why Join Us? This is your chance to build a career where your skills truly matter. As a Customer Service Agent , you won't just be doing a job - you'll be protecting people, solving real problems, and growing within a supportive team that values what you bring. Disclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database.This electronic message may contain proprietary and confidential information. The information is intended to be for the use of the individual(s) or entity(ies) named above. If you are not the intended recipient or authorised to receive this e-mail for the intended recipient, you may not use, copy, disclose or distribute to anyone this message or any information contained in this message. If you have received this electronic message in error, please notify me by replying to this e-mail.
Jun 12, 2026
Full time
Customer Service Agent - Glasgow (City Park) Full-Time Permanent £26,000 - £28,500 Ready to step into a role where you genuinely make a difference every single day? We're looking for Customer Service Agent to join a dynamic, fast-growing team based in Glasgow City Park. This is more than just a job - it's your opportunity to protect customers, outsmart fraudsters, and build a rewarding career in financial services. As a Customer Service Agent , you'll be on the frontline helping customers when they need it most. Whether it's stopping suspicious transactions, supporting vulnerable individuals, or providing reassurance during stressful situations, your role will have real impact. If you enjoy problem-solving, speaking to people, and working in a supportive, high-energy environment - this could be the perfect next step for you. What You'll Be Doing As a Customer Service Agent , you will: Be the first point of contact for customers reporting fraud or suspicious activity Investigate unusual transactions and take action to prevent financial loss Support and guide customers through potentially stressful situations with empathy and professionalism Make confident decisions on payments based on fraud risk assessments Educate customers on how to stay safe and avoid scams Handle sensitive conversations, including supporting vulnerable customers Ensure all actions meet strict regulatory and compliance standards Take full ownership of queries, aiming for first-call resolution every time What We're Looking For We're looking for someone who is motivated, customer-focused, and ready to make an impact: At least 18 months' experience in a UK banking or financial services environment Strong communication skills with a natural ability to build rapport Confident understanding of banking processes and terminology A sharp eye for detail and strong problem-solving ability Comfortable handling sensitive or challenging conversations Ability to thrive in a fast-paced, high-volume environment A proactive mindset with strong decision-making skills Salary & Benefits £26,000 - £28,500 (depending on experience) Overtime opportunities to boost your earnings 28 days holiday (including bank holidays) 10% discount on local bus travel Pension scheme Employee wellbeing support (including GP access, financial advice & mental health resources) Cycle to Work scheme Access to exclusive discounts and reward programmes Working Hours 40 hours per week (full-time, permanent) Training: 2 weeks on-site in Glasgow Monday - Friday, 09:00 - 18:00 After Training: On-site shifts: 10:00 - 19:00 After 3 months: opportunity to move to hybrid or home working Shift patterns between 10:00 - 23:00, Monday - Sunday Please note: No holidays can be taken within the first 6-8 weeks during training and onboarding. Why Join Us? This is your chance to build a career where your skills truly matter. As a Customer Service Agent , you won't just be doing a job - you'll be protecting people, solving real problems, and growing within a supportive team that values what you bring. Disclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database.This electronic message may contain proprietary and confidential information. The information is intended to be for the use of the individual(s) or entity(ies) named above. If you are not the intended recipient or authorised to receive this e-mail for the intended recipient, you may not use, copy, disclose or distribute to anyone this message or any information contained in this message. If you have received this electronic message in error, please notify me by replying to this e-mail.
Location This role may be located in one of the following locations; Blackpool, Birmingham, Leeds, Manchester, Newcastle or Sheffield. Please find further information on the Corporate hub locations here. Please note that for candidates requesting to work in Newcastle, the role will initially be based at Benton Park View. It will then move to 1 Pilgrim Place in Newcastle city centre by the end of 2027. About the job Job summary Do you want to work collaboratively designing modern IT architecture for some of the largest digital transformations in Europe? Do you want to help support millions of our claimants by designing user-friendly digital services? If so, these roles may be perfect for you! We are looking for experienced Lead Technical Architects with a specialism in Contact Centres who are confident working on products and services in a complex digital environment, where you'll be supporting major initiatives within DWP Digital. You will collaborate with colleagues and stakeholders across DWP Digital to support the delivery of solutions, creating options and recommendations, and providing expert advice to drive technology choices. The roles will include the design, oversight and architecture governance of IT solutions that support DWP customers. The Digital Channels Team has an opportunity for a Contact Centre Architect to lead the architecture design for its Digital Channels Contact Centre (DC3). This role will play a key part in transitioning from a traditional voice only "call centre" to a leading multi-channel "contact centre", with the ultimate intention of providing an omni-channel environment. You will be suited to this role if you have experience in NiCE CXOne contact centre technologies. As well as the underlying Contact Centre technology the role is wide ranging encompassing IVR, moving to a more "conversational" style IVR, voice recording, WFM / WFO, and integrations to existing DWP systems as well as new platforms as they come on line. This is an exciting time to join us. You'll shape the future and support our mission to deliver exceptional products and services that work for everyone. Job description A Lead Technical Architect (Solutions) leads at the highest level and is responsible for making sure the strategy is agreed and followed. At this role level, you will: Network and communicate with senior stakeholders across organisations. Proactively seek opportunities for digital transformation. Support multiple teams, finding and using best practice and emerging technologies. Inspire other architects and help them understand how to deliver the goals of the organisation. Be responsible for governance, solving complex and high risk issues or delivering architecture design. Person specification When giving details in your employment history and personal statement you should highlight your experience in line with essential criteria below: Architecture design across on-prem, cloud and hybrid environments involving networking, security, presentation, middleware, database, and integration aspects. Architecture design informed through use of principles, patterns, technical radars, practices and standards. Architecture design working with project delivery teams within agile, waterfall and hybrid environments throughout the lifecycle - from concept to go-live. Translating business requirements into technical solutions with traceability that can be demonstrated to stakeholders. Contact Centre platforms offering multi-channel support, cross channel-integration, and customer interaction services such as DTMF and natural language IVR, TTS and STT, web chat and asymmetric chat, virtual agents, and co-browsing. Contact Centre Solution Architecture: Creating end-to-end solution designs, including call routing, customer journey mapping, and agent workflow optimization. Capacity planning for scalable, high- availability contact centre environments. Telephony Systems and Contact Centre Platforms: Contact centre solutions e.g. Cisco, Avaya, Genesys, Amazon Connect, or NiCE CXOne. Knowledge of Voice over IP (VoIP) systems, and IVR (Interactive Voice Response) design. Expertise in computer Technology Integration (CTI) technologies and Automatic Call Distributors (ACD). AI and Automation: Familiarity with AI-driven automation, chatbots, Natural Language Processing (NLP), and speech analytics, transcription and real time agent assistance. Implementing workforce optimisation (WFO) and workforce management (WFM) tools. Designing and Implementing directed, free speech and conversational IVRs with static and dynamic prompts and flows. If you would like to learn more about the role, please contact
Jun 12, 2026
Full time
Location This role may be located in one of the following locations; Blackpool, Birmingham, Leeds, Manchester, Newcastle or Sheffield. Please find further information on the Corporate hub locations here. Please note that for candidates requesting to work in Newcastle, the role will initially be based at Benton Park View. It will then move to 1 Pilgrim Place in Newcastle city centre by the end of 2027. About the job Job summary Do you want to work collaboratively designing modern IT architecture for some of the largest digital transformations in Europe? Do you want to help support millions of our claimants by designing user-friendly digital services? If so, these roles may be perfect for you! We are looking for experienced Lead Technical Architects with a specialism in Contact Centres who are confident working on products and services in a complex digital environment, where you'll be supporting major initiatives within DWP Digital. You will collaborate with colleagues and stakeholders across DWP Digital to support the delivery of solutions, creating options and recommendations, and providing expert advice to drive technology choices. The roles will include the design, oversight and architecture governance of IT solutions that support DWP customers. The Digital Channels Team has an opportunity for a Contact Centre Architect to lead the architecture design for its Digital Channels Contact Centre (DC3). This role will play a key part in transitioning from a traditional voice only "call centre" to a leading multi-channel "contact centre", with the ultimate intention of providing an omni-channel environment. You will be suited to this role if you have experience in NiCE CXOne contact centre technologies. As well as the underlying Contact Centre technology the role is wide ranging encompassing IVR, moving to a more "conversational" style IVR, voice recording, WFM / WFO, and integrations to existing DWP systems as well as new platforms as they come on line. This is an exciting time to join us. You'll shape the future and support our mission to deliver exceptional products and services that work for everyone. Job description A Lead Technical Architect (Solutions) leads at the highest level and is responsible for making sure the strategy is agreed and followed. At this role level, you will: Network and communicate with senior stakeholders across organisations. Proactively seek opportunities for digital transformation. Support multiple teams, finding and using best practice and emerging technologies. Inspire other architects and help them understand how to deliver the goals of the organisation. Be responsible for governance, solving complex and high risk issues or delivering architecture design. Person specification When giving details in your employment history and personal statement you should highlight your experience in line with essential criteria below: Architecture design across on-prem, cloud and hybrid environments involving networking, security, presentation, middleware, database, and integration aspects. Architecture design informed through use of principles, patterns, technical radars, practices and standards. Architecture design working with project delivery teams within agile, waterfall and hybrid environments throughout the lifecycle - from concept to go-live. Translating business requirements into technical solutions with traceability that can be demonstrated to stakeholders. Contact Centre platforms offering multi-channel support, cross channel-integration, and customer interaction services such as DTMF and natural language IVR, TTS and STT, web chat and asymmetric chat, virtual agents, and co-browsing. Contact Centre Solution Architecture: Creating end-to-end solution designs, including call routing, customer journey mapping, and agent workflow optimization. Capacity planning for scalable, high- availability contact centre environments. Telephony Systems and Contact Centre Platforms: Contact centre solutions e.g. Cisco, Avaya, Genesys, Amazon Connect, or NiCE CXOne. Knowledge of Voice over IP (VoIP) systems, and IVR (Interactive Voice Response) design. Expertise in computer Technology Integration (CTI) technologies and Automatic Call Distributors (ACD). AI and Automation: Familiarity with AI-driven automation, chatbots, Natural Language Processing (NLP), and speech analytics, transcription and real time agent assistance. Implementing workforce optimisation (WFO) and workforce management (WFM) tools. Designing and Implementing directed, free speech and conversational IVRs with static and dynamic prompts and flows. If you would like to learn more about the role, please contact
Travel Regional Sales Manager Base Salary £35,000 + Company Car and Bonuses Field/remote based Southern England Our client is a well established, privately owned tour operator who sell exclusively through travel trade partners. Their product range features flights, hotels, worldwide tours, cruises featuring bespoke and multi centre itineraries. They are now recruiting for an experienced Travel Regional Sales Manager to join their team who will be responsible for driving sales and achieving sales targets by developing and implementing sales strategies, building and maintaining travel agent relationships. This role is covering the southern region of the UK. To be considered, candidate must have previous field based sales experience gained within the travel industry and a full driving licence. Travel Regional Sales Manager Responsibilities: Build and maintain strong relationships with key agents and suppliers. Arrange meetings throughout your area are visited regularly Produce a monthly call plan to cover agents in your specific region ensuring the call plan manages personal time and productivity. Produce own database of agents to send personalised emails to promote incentives, offers and company news Lead overseas FAM trips and represent the Company by attending UK or overseas conferences, functions, networking events as required. Work closely with commercial partners and key agents to put together commercial deals to include tactical marketing and promotional plans in order to increase mutual business Plan, carry out and support local marketing activities to agreed timescales e.g. product launches, events, promotions, advertising, and exhibitions. Monitor and report on market and competitor activities and provide relevant examples and information Travel Regional Sales Manager Experience Required Previous account management or business development management experience within the travel industry is essential Ability to manage and grow defined sales territory Excellent presentation, training, and relationship-building skills. Excellent planning and organisational skills Strong commercial acumen with the ability to analyse data and identify opportunities. Relationship-builder with a consultative, solutions-focused approach. Highly organised, initiative-taking and able to manage multiple priorities. Travel Regional Sales Manager Salary and Benefits: Base salary to £35,000 depending on experience Fully expensed company car Bonuses based on performance Pension Fam trips and travel discounts 25 days annual leave To apply for this Travel Regional Sales Manager role, please email your CV and a member of the team will be in contact to discuss the opportunity.
Jun 12, 2026
Full time
Travel Regional Sales Manager Base Salary £35,000 + Company Car and Bonuses Field/remote based Southern England Our client is a well established, privately owned tour operator who sell exclusively through travel trade partners. Their product range features flights, hotels, worldwide tours, cruises featuring bespoke and multi centre itineraries. They are now recruiting for an experienced Travel Regional Sales Manager to join their team who will be responsible for driving sales and achieving sales targets by developing and implementing sales strategies, building and maintaining travel agent relationships. This role is covering the southern region of the UK. To be considered, candidate must have previous field based sales experience gained within the travel industry and a full driving licence. Travel Regional Sales Manager Responsibilities: Build and maintain strong relationships with key agents and suppliers. Arrange meetings throughout your area are visited regularly Produce a monthly call plan to cover agents in your specific region ensuring the call plan manages personal time and productivity. Produce own database of agents to send personalised emails to promote incentives, offers and company news Lead overseas FAM trips and represent the Company by attending UK or overseas conferences, functions, networking events as required. Work closely with commercial partners and key agents to put together commercial deals to include tactical marketing and promotional plans in order to increase mutual business Plan, carry out and support local marketing activities to agreed timescales e.g. product launches, events, promotions, advertising, and exhibitions. Monitor and report on market and competitor activities and provide relevant examples and information Travel Regional Sales Manager Experience Required Previous account management or business development management experience within the travel industry is essential Ability to manage and grow defined sales territory Excellent presentation, training, and relationship-building skills. Excellent planning and organisational skills Strong commercial acumen with the ability to analyse data and identify opportunities. Relationship-builder with a consultative, solutions-focused approach. Highly organised, initiative-taking and able to manage multiple priorities. Travel Regional Sales Manager Salary and Benefits: Base salary to £35,000 depending on experience Fully expensed company car Bonuses based on performance Pension Fam trips and travel discounts 25 days annual leave To apply for this Travel Regional Sales Manager role, please email your CV and a member of the team will be in contact to discuss the opportunity.
Multi Channel- Quality Expert Reviewer (Polish speaker) - Dublin City Centre Must be able to evidence previous Content Moderator Experience Teleperformance certified as Great Place to Work for 5 years in a row! At Teleperformance, we deliver an outstanding customer experience, at every single opportunity, as a result of our commitment, passion and dedication to excellence. Due to our success, we have exciting opportunities coming very soon in Dublin - no previous experience necessary! Why not fill in our application and we will be in touch with more information soon! Start Dates: 9th of april 2026 Location: Onsite Dublin city centre (no work at home option currently available) Salary: 37,333 per annum Shifts: Full Time, 40 hrs, Fully Flexible across Mon - Sun 08.00 - 19.00 Training: 4 weeks on site in Dublin Contract: Permanent Background Checking: Right to Work Criminal Record Check Any other associated checks Joining the team: Please note that this role is fully office based in Dublin. Please note we do not allow any time off/holiday requests within the first 8 weeks to allow for full training Duties and responsibilities You will be supporting the quality review of the Client workflows managed by the Clients Global Operations team including but not limited to: a) Content Moderation - content includes the following topics unless otherwise mutually agreed: Organizing or credibly threatening violence Promoting self-harm Organizing theft, vandalism, fraud, poaching, or sale of restricted goods Misrepresentation, impersonation and privacy violations Hate speech, bullying Phishing, spam, and malware Child Exploitation Nudity, pornography Sexual solicitation Others as mutually agreed in an SCN b) ID Review and Authenticity/Access Flows; c) Escalations. The Services shall support the quality review of the following Client workflows managed by Clients Special Ops/Global Risk Ops (GRO) focus on the following areas: HERO (viral/meme content) DOI (Dangerous Organization) "High affinity and cultural context of political/social situation regarding the relevant market/region that will be supported by each 'agent' - which is critical to be aware of the cultural/regional differences for nuanced policy decisions to be applied in accordance with Clients abuse standard policies and training materials." Values we look for you to have: Process Excellence- Doing things well means something to you and you will always strive to improve on your work. Collaboration- You enjoy working with others and you like working as a team player. Communication- You can speak and write clearly and in a confident manner. Emotional Intelligence- You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others. Open-Mindedness- You are able to be open to different ways of thinking and new ideas. Critical Thinking- You are able to think logically when making decisions. Solution Orientation- Having a forward thinking mindset focused on resolving challenges. Entrepreneurship- Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset. What you get from us - Healthcare insurance Death in service Annual leave 20days + 10 days bank holiday 4% pension Bonus (non contractual and applicable for certain roles) This is a full-time permanent role. Applicants must hold a valid and sufficiently long permission to work in Ireland to enable them to perform the role on an ongoing basis. Where work permission is due to expire shortly, the Company may require evidence of a pending renewal application to progress an offer. This role is not eligible for employment permit sponsorship. Applicants must already have, and maintain, a valid permission to work in Ireland for the duration of the role. Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or teleperformance/talent.icims email addresses. If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority. Disclaimer Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application.
Jun 12, 2026
Full time
Multi Channel- Quality Expert Reviewer (Polish speaker) - Dublin City Centre Must be able to evidence previous Content Moderator Experience Teleperformance certified as Great Place to Work for 5 years in a row! At Teleperformance, we deliver an outstanding customer experience, at every single opportunity, as a result of our commitment, passion and dedication to excellence. Due to our success, we have exciting opportunities coming very soon in Dublin - no previous experience necessary! Why not fill in our application and we will be in touch with more information soon! Start Dates: 9th of april 2026 Location: Onsite Dublin city centre (no work at home option currently available) Salary: 37,333 per annum Shifts: Full Time, 40 hrs, Fully Flexible across Mon - Sun 08.00 - 19.00 Training: 4 weeks on site in Dublin Contract: Permanent Background Checking: Right to Work Criminal Record Check Any other associated checks Joining the team: Please note that this role is fully office based in Dublin. Please note we do not allow any time off/holiday requests within the first 8 weeks to allow for full training Duties and responsibilities You will be supporting the quality review of the Client workflows managed by the Clients Global Operations team including but not limited to: a) Content Moderation - content includes the following topics unless otherwise mutually agreed: Organizing or credibly threatening violence Promoting self-harm Organizing theft, vandalism, fraud, poaching, or sale of restricted goods Misrepresentation, impersonation and privacy violations Hate speech, bullying Phishing, spam, and malware Child Exploitation Nudity, pornography Sexual solicitation Others as mutually agreed in an SCN b) ID Review and Authenticity/Access Flows; c) Escalations. The Services shall support the quality review of the following Client workflows managed by Clients Special Ops/Global Risk Ops (GRO) focus on the following areas: HERO (viral/meme content) DOI (Dangerous Organization) "High affinity and cultural context of political/social situation regarding the relevant market/region that will be supported by each 'agent' - which is critical to be aware of the cultural/regional differences for nuanced policy decisions to be applied in accordance with Clients abuse standard policies and training materials." Values we look for you to have: Process Excellence- Doing things well means something to you and you will always strive to improve on your work. Collaboration- You enjoy working with others and you like working as a team player. Communication- You can speak and write clearly and in a confident manner. Emotional Intelligence- You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others. Open-Mindedness- You are able to be open to different ways of thinking and new ideas. Critical Thinking- You are able to think logically when making decisions. Solution Orientation- Having a forward thinking mindset focused on resolving challenges. Entrepreneurship- Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset. What you get from us - Healthcare insurance Death in service Annual leave 20days + 10 days bank holiday 4% pension Bonus (non contractual and applicable for certain roles) This is a full-time permanent role. Applicants must hold a valid and sufficiently long permission to work in Ireland to enable them to perform the role on an ongoing basis. Where work permission is due to expire shortly, the Company may require evidence of a pending renewal application to progress an offer. This role is not eligible for employment permit sponsorship. Applicants must already have, and maintain, a valid permission to work in Ireland for the duration of the role. Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or teleperformance/talent.icims email addresses. If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority. Disclaimer Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application.
We're supporting a major programme seeking an experienced AWS Contact Centre Engineer to take ownership of an existing Amazon Connect environment while supporting a transition to a new contact centre platform. This is a hands-on contract role where you will play a critical part in stabilising live services, capturing technical knowledge, and ensuring a smooth platform transition.- Outside IR35 - Hybrid working 1-2 days per month on site - 3 - 6 Month contract The Role (Outside IR35) You will be responsible for maintaining and supporting a live Amazon Connect estate while leading a structured handover. Alongside BAU responsibilities, you will contribute to the transition into a new contact centre platform (CXone), ensuring continuity and a well-documented, supportable environment. Key Responsibilities Provide day-to-day support across Amazon Connect voice, email and chat channels Manage BAU activity, including incidents, defects, backlog and incomplete deliverables Take ownership of the platform through a structured handover and knowledge capture Produce and enhance technical documentation, including: Contact flows / IVR logic Routing and queue configuration Integration architecture Carry out hands-on engineering tasks including: Configuration changes Debugging and issue resolution System optimisation Support transition activity, including: Understanding current AWS configurations Mapping functionality to the target platform Supporting dual-running / coexistence where required Essential Skills & Experience Strong hands-on experience with AWS solution development Proven expertise in Amazon Connect, including: Contact flow and IVR development Queue and routing logic Multi-channel configuration (voice, email, chat) Solid experience in system design and architecture Strong troubleshooting and optimisation capability within live environments Experience working with APIs and integration patterns, including troubleshooting orchestration issues Familiarity with Terraform and working with Infrastructure as Code Exposure to LLM / conversational AI / chatbot configuration Technology Environment AWS Services Amazon Connect AWS Lambda EC2, S3, RDS, DynamoDB CloudWatch API Gateway Integration & Architecture REST APIs Event-driven architectures Service integration / orchestration Contact Centre IVR / contact flows Routing & queue management Agent configuration Automation Terraform (Infrastructure as Code) What We're Looking For A hands-on engineer, not just advisory Comfortable taking over partially documented or consultant-built solutions Strong experience balancing: Live service support Defect/backlog resolution Transition delivery Demonstrable expertise in: Technical documentation Knowledge transfer Handover execution Confident communicator across both technical and operational stakeholders What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Jun 12, 2026
Contractor
We're supporting a major programme seeking an experienced AWS Contact Centre Engineer to take ownership of an existing Amazon Connect environment while supporting a transition to a new contact centre platform. This is a hands-on contract role where you will play a critical part in stabilising live services, capturing technical knowledge, and ensuring a smooth platform transition.- Outside IR35 - Hybrid working 1-2 days per month on site - 3 - 6 Month contract The Role (Outside IR35) You will be responsible for maintaining and supporting a live Amazon Connect estate while leading a structured handover. Alongside BAU responsibilities, you will contribute to the transition into a new contact centre platform (CXone), ensuring continuity and a well-documented, supportable environment. Key Responsibilities Provide day-to-day support across Amazon Connect voice, email and chat channels Manage BAU activity, including incidents, defects, backlog and incomplete deliverables Take ownership of the platform through a structured handover and knowledge capture Produce and enhance technical documentation, including: Contact flows / IVR logic Routing and queue configuration Integration architecture Carry out hands-on engineering tasks including: Configuration changes Debugging and issue resolution System optimisation Support transition activity, including: Understanding current AWS configurations Mapping functionality to the target platform Supporting dual-running / coexistence where required Essential Skills & Experience Strong hands-on experience with AWS solution development Proven expertise in Amazon Connect, including: Contact flow and IVR development Queue and routing logic Multi-channel configuration (voice, email, chat) Solid experience in system design and architecture Strong troubleshooting and optimisation capability within live environments Experience working with APIs and integration patterns, including troubleshooting orchestration issues Familiarity with Terraform and working with Infrastructure as Code Exposure to LLM / conversational AI / chatbot configuration Technology Environment AWS Services Amazon Connect AWS Lambda EC2, S3, RDS, DynamoDB CloudWatch API Gateway Integration & Architecture REST APIs Event-driven architectures Service integration / orchestration Contact Centre IVR / contact flows Routing & queue management Agent configuration Automation Terraform (Infrastructure as Code) What We're Looking For A hands-on engineer, not just advisory Comfortable taking over partially documented or consultant-built solutions Strong experience balancing: Live service support Defect/backlog resolution Transition delivery Demonstrable expertise in: Technical documentation Knowledge transfer Handover execution Confident communicator across both technical and operational stakeholders What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Job Description Contact Centre Agent Location: Stone (Hybrid following probation) Salary: £26230 + uncapped commission Hours: Full-time We are seeking a motivated and resilient Contact Centre Agent to join the Customer Hub of an established organisation operating within the financial services sector. This role offers the opportunity to work in a fast-paced, customer-focused environment, supporting individuals to resolve outstanding balances through fair and affordable payment solutions. Our client provides services to public sector organisations across the UK and is committed to maintaining high standards of customer service, compliance, and professionalism. They offer a structured environment with clear expectations, ongoing training, and opportunities for development. Benefits as a Contact Centre Agent: £26,230 basic salary + uncapped commission Hybrid working model (3 days office / 2 days home after successful probation) 25 days annual leave plus bank holidays Mandatory office shutdown between Christmas and New Year Dedicated 2-week training programme Flexible shift patterns Company pension scheme Company sick pay scheme Free onsite parking Key responsibilities as a Contact Centre Agent: Handle inbound and outbound customer contact via telephone, email, and live chat Collect overdue payments and agree affordable payment plans in line with client instructions Assess customer financial circumstances and tailor solutions accordingly Maintain a professional, empathetic, and assertive approach in all interactions Work collaboratively to achieve individual and team performance targets Accurately update internal systems and maintain detailed case notes Ensure compliance with regulatory, data protection, and internal policies Requirements as a Contact Centre Agent: Minimum of 1 year's call centre experience, including objection handling and negotiation Proven customer service experience Strong written and verbal communication skills Confident IT user with the ability to learn new systems quickly Resilient, self-motivated, and target-driven Strong negotiation and problem-solving skills Positive attitude with strong attention to detail and multitasking ability Successful candidates will be required to complete relevant background checks prior to employment. Apply today to discuss the role in more detail! loz1
Jun 12, 2026
Full time
Job Description Contact Centre Agent Location: Stone (Hybrid following probation) Salary: £26230 + uncapped commission Hours: Full-time We are seeking a motivated and resilient Contact Centre Agent to join the Customer Hub of an established organisation operating within the financial services sector. This role offers the opportunity to work in a fast-paced, customer-focused environment, supporting individuals to resolve outstanding balances through fair and affordable payment solutions. Our client provides services to public sector organisations across the UK and is committed to maintaining high standards of customer service, compliance, and professionalism. They offer a structured environment with clear expectations, ongoing training, and opportunities for development. Benefits as a Contact Centre Agent: £26,230 basic salary + uncapped commission Hybrid working model (3 days office / 2 days home after successful probation) 25 days annual leave plus bank holidays Mandatory office shutdown between Christmas and New Year Dedicated 2-week training programme Flexible shift patterns Company pension scheme Company sick pay scheme Free onsite parking Key responsibilities as a Contact Centre Agent: Handle inbound and outbound customer contact via telephone, email, and live chat Collect overdue payments and agree affordable payment plans in line with client instructions Assess customer financial circumstances and tailor solutions accordingly Maintain a professional, empathetic, and assertive approach in all interactions Work collaboratively to achieve individual and team performance targets Accurately update internal systems and maintain detailed case notes Ensure compliance with regulatory, data protection, and internal policies Requirements as a Contact Centre Agent: Minimum of 1 year's call centre experience, including objection handling and negotiation Proven customer service experience Strong written and verbal communication skills Confident IT user with the ability to learn new systems quickly Resilient, self-motivated, and target-driven Strong negotiation and problem-solving skills Positive attitude with strong attention to detail and multitasking ability Successful candidates will be required to complete relevant background checks prior to employment. Apply today to discuss the role in more detail! loz1
Part-Time, Permanent Sale, M33 6WT £14.73 per hour £27,000 pro rata Hours : 3 days per week Tuesday and Friday fixed Location : Fully office-based Charter Buildings, 9 Ashton Lane, Sale Pay : £14.73 per hour £27,000 pro rata Job Type: Permanent Start : As soon as possible The Role This is a part-time, client-facing role that demands professionalism, commercial awareness, and the ability to manage complex administrative processes with precision. The successful candidate will be required to work three days a week, with Tuesday and Friday being fixed days. This is a fully office-based role across the three days. Core Responsibilities Serve as the primary point of contact for clients across all inbound channels, delivering accurate, timely, and professional responses that reflect the firm s reputation for excellence. Own and manage the shared inbox, triaging communications effectively, resolving queries at first point of contact where possible, and ensuring no client is left waiting. Proactively manage the records request process from pre-year-end planning through to receipt of records, attending weekly accounts production meetings and following up any queries. Manage the end-to-end client onboarding process, from initial sign-up through to full system integration. This includes adding new clients to all relevant platforms (TaxCalc, Karbon, Xama, Client Window, and Inform Direct), configuring all associated workflows within Karbon, and issuing welcome communications. Responsibilities also encompass gathering any outstanding client information, completing required HMRC registrations, and submitting applications for agent authorisation. Take ownership of client data integrity across all internal systems and relevant departments, ensuring records are accurate, compliant, and up to date at all times. Represent the firm at reception, creating a strong first impression and delivering a consistently high standard of in-person client experience. Act as a flexible operational resource across departments, providing high-quality administrative support where priorities demand it. Qualifications and Experience A formal qualification is not a prerequisite, but you will bring demonstrable experience in a professional services environment, ideally within accountancy, legal, financial services, or a similarly regulated sector. You will be comfortable navigating compliance frameworks, managing sensitive client data, and working to tight deadlines across multiple workstreams simultaneously. Key Competencies Polished written and verbal communication skills, with the confidence to engage with clients and senior stakeholders at all levels. Strong working knowledge of professional office environments and the standards expected within a regulated firm. Exceptional attention to detail, particularly when handling compliance documentation, legal paperwork, and client records. A proactive, self-directed working style with the ability to manage competing priorities and meet deadlines without close supervision. Sound commercial awareness and the interpersonal skills to build lasting client relationships and contribute to client retention. Adaptability and a genuine commitment to supporting colleagues and clients as business needs evolve. What Success Looks Like In this role, it s not just task completion that s important but also the quality of the client relationships you build and maintain, the accuracy and compliance of the work you produce, and your ability to operate as a trusted, dependable member of a close-knit professional team. You will take ownership of your workload, communicate proactively, and bring a level of professionalism and pride to everything you do. Benefits 22 days annual leave plus 8 bank holidays Flexible start times 08 00 or 09 00 with 45 minutes for lunch; early Friday finish Free gym membership Workplace pension scheme Free on-site parking Private medical insurance Sick pay Team lunch on the last Tuesday of the month and team days every six months Discretionary quarterly bonus Study support considered on a case-by-case basis for relevant professional qualifications Requirements • Ability to reliably commute to Sale M33 6WT (required) • GCSE or equivalent (required) • 3 years professional office experience (required) • Fluent English, written and spoken (required) • Right to work in the United Kingdom (required) About BWP Inspire BWP Inspire is an advisory-led accountancy practice based in Sale, Manchester. We work with SMEs across manufacturing, creative and digital sectors helping business owners understand their numbers, plan for growth and build businesses that fund the lives they want. Compliance is our entry point, not our destination. Our culture is warm, close-knit and genuinely people-first. We are proud members of the B1G1 giving community and take our responsibilities to clients, colleagues and the wider community seriously. BWP Inspire Charter Buildings, 9 Ashton Lane, Sale, M33 6WT REF-(Apply online only)
Jun 12, 2026
Full time
Part-Time, Permanent Sale, M33 6WT £14.73 per hour £27,000 pro rata Hours : 3 days per week Tuesday and Friday fixed Location : Fully office-based Charter Buildings, 9 Ashton Lane, Sale Pay : £14.73 per hour £27,000 pro rata Job Type: Permanent Start : As soon as possible The Role This is a part-time, client-facing role that demands professionalism, commercial awareness, and the ability to manage complex administrative processes with precision. The successful candidate will be required to work three days a week, with Tuesday and Friday being fixed days. This is a fully office-based role across the three days. Core Responsibilities Serve as the primary point of contact for clients across all inbound channels, delivering accurate, timely, and professional responses that reflect the firm s reputation for excellence. Own and manage the shared inbox, triaging communications effectively, resolving queries at first point of contact where possible, and ensuring no client is left waiting. Proactively manage the records request process from pre-year-end planning through to receipt of records, attending weekly accounts production meetings and following up any queries. Manage the end-to-end client onboarding process, from initial sign-up through to full system integration. This includes adding new clients to all relevant platforms (TaxCalc, Karbon, Xama, Client Window, and Inform Direct), configuring all associated workflows within Karbon, and issuing welcome communications. Responsibilities also encompass gathering any outstanding client information, completing required HMRC registrations, and submitting applications for agent authorisation. Take ownership of client data integrity across all internal systems and relevant departments, ensuring records are accurate, compliant, and up to date at all times. Represent the firm at reception, creating a strong first impression and delivering a consistently high standard of in-person client experience. Act as a flexible operational resource across departments, providing high-quality administrative support where priorities demand it. Qualifications and Experience A formal qualification is not a prerequisite, but you will bring demonstrable experience in a professional services environment, ideally within accountancy, legal, financial services, or a similarly regulated sector. You will be comfortable navigating compliance frameworks, managing sensitive client data, and working to tight deadlines across multiple workstreams simultaneously. Key Competencies Polished written and verbal communication skills, with the confidence to engage with clients and senior stakeholders at all levels. Strong working knowledge of professional office environments and the standards expected within a regulated firm. Exceptional attention to detail, particularly when handling compliance documentation, legal paperwork, and client records. A proactive, self-directed working style with the ability to manage competing priorities and meet deadlines without close supervision. Sound commercial awareness and the interpersonal skills to build lasting client relationships and contribute to client retention. Adaptability and a genuine commitment to supporting colleagues and clients as business needs evolve. What Success Looks Like In this role, it s not just task completion that s important but also the quality of the client relationships you build and maintain, the accuracy and compliance of the work you produce, and your ability to operate as a trusted, dependable member of a close-knit professional team. You will take ownership of your workload, communicate proactively, and bring a level of professionalism and pride to everything you do. Benefits 22 days annual leave plus 8 bank holidays Flexible start times 08 00 or 09 00 with 45 minutes for lunch; early Friday finish Free gym membership Workplace pension scheme Free on-site parking Private medical insurance Sick pay Team lunch on the last Tuesday of the month and team days every six months Discretionary quarterly bonus Study support considered on a case-by-case basis for relevant professional qualifications Requirements • Ability to reliably commute to Sale M33 6WT (required) • GCSE or equivalent (required) • 3 years professional office experience (required) • Fluent English, written and spoken (required) • Right to work in the United Kingdom (required) About BWP Inspire BWP Inspire is an advisory-led accountancy practice based in Sale, Manchester. We work with SMEs across manufacturing, creative and digital sectors helping business owners understand their numbers, plan for growth and build businesses that fund the lives they want. Compliance is our entry point, not our destination. Our culture is warm, close-knit and genuinely people-first. We are proud members of the B1G1 giving community and take our responsibilities to clients, colleagues and the wider community seriously. BWP Inspire Charter Buildings, 9 Ashton Lane, Sale, M33 6WT REF-(Apply online only)
Collections Agent Salary 25,500 Monday - Thursday 8am-4.pm Friday 8am-3pm Fully office based To proactively manage customer arrears through outbound and inbound calls, helping customers bring their accounts back up to date while delivering a fair and supportive collections service. You will work as part of a small collections team, contacting customers, discussing missed payments, and agreeing realistic repayment solutions. Key Responsibilities Speaking to customers regarding overdue accounts Negotiate and agree sustainable repayment plans based on customers' circumstances Identify and escalate vulnerable customers in line with company procedures Follow up on missed payments including unpaid direct debits Maintain accurate records of all conversations and actions on internal systems Work to daily, weekly, and monthly collections targets Liaise with third-party collection agencies when required Review and progress accounts towards further recovery action where appropriate Skills & Experience Experience in a telephone-based collections, debt recovery or call centre environment is desirable Confident communicator with strong negotiation skills Resilient, persistent, and able to handle challenging conversations Empathetic approach with the ability to treat customers fairly Strong organisational skills and attention to detail Ability to work both independently and as part of a team Personal Attributes Professional and confident telephone manner Calm under pressure and results-focused Energetic and can work with purpose Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
Jun 11, 2026
Full time
Collections Agent Salary 25,500 Monday - Thursday 8am-4.pm Friday 8am-3pm Fully office based To proactively manage customer arrears through outbound and inbound calls, helping customers bring their accounts back up to date while delivering a fair and supportive collections service. You will work as part of a small collections team, contacting customers, discussing missed payments, and agreeing realistic repayment solutions. Key Responsibilities Speaking to customers regarding overdue accounts Negotiate and agree sustainable repayment plans based on customers' circumstances Identify and escalate vulnerable customers in line with company procedures Follow up on missed payments including unpaid direct debits Maintain accurate records of all conversations and actions on internal systems Work to daily, weekly, and monthly collections targets Liaise with third-party collection agencies when required Review and progress accounts towards further recovery action where appropriate Skills & Experience Experience in a telephone-based collections, debt recovery or call centre environment is desirable Confident communicator with strong negotiation skills Resilient, persistent, and able to handle challenging conversations Empathetic approach with the ability to treat customers fairly Strong organisational skills and attention to detail Ability to work both independently and as part of a team Personal Attributes Professional and confident telephone manner Calm under pressure and results-focused Energetic and can work with purpose Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
THE CHANNEL RECRUITER LTD
Nottingham, Nottinghamshire
Job title : Customer Service Agent Salary: £25,000 p/a Location: Nottingham (3 days in the office, 2 days WFH, Monday - Friday) Benefits: Private Healthcare, Pension, 25 days holiday rising to 30 over 5 years, Group Life Insurance, Income Protection, Gym Discounts, Free Fuel Fridays, Employee of the Quarter, Employee Referral program and many more Are you passionate about delivering outstanding customer experiences? Do you thrive in a fast-paced environment where no two days are the same? We're looking for a proactive and personable Customer Service Advisor to join a growing and supportive team in Nottingham. Join XMA - a leading UK technology solutions company partnering with the biggest names in the industry. Established in the 80's, XMA has grown to become one of the top ten largest value-added resellers in the UK. Today, we're an independent UK company with full geographic coverage - and our skilled workforce serves a diverse customer base across the public and private sector. We win awards for our ability to help organisations and users achieve more with technology. We specialise in realising individual ambitions to transform and evolve. We consult, define, adapt and deliver on real-life outcomes. We collaborate closely to bring that positive impact home. Key Responsibilities: Customer Service Agent Answer incoming customer phone calls Respond to customer emails in a professional and timely manner Log, update and manage tickets within the ticketing system Add updates to internal trackers and records Handle and respond to customer complaints Escalate complex or urgent issues to the appropriate team Provide a high standard of customer service at all times Skills and Experience: Customer Service Agent Strong customer service skills Good administrative and organisational skills Confident written and verbal communication Ability to manage multiple tasks and prioritise effectively Comfortable using IT systems and maintaining accurate records Working Pattern: 7.5 working hours per day plus a 1-hour lunch break Shifts between 8:00am and 6:00pm No weekend work Office-based 5 days per week during initial training period Hybrid working available after training, with 3 days in the office and 2 days working from home We're proud to be recognised as a Disability Confident Level 3 Employer-the highest level in the UK Government's scheme. This reflects our ongoing commitment to fostering an inclusive, supportive culture where everyone has the opportunity to thrive. Through our inclusive recruitment practices, we ensure that individuals with disabilities are given fair and equal access to opportunities within our organisation. As part of this commitment, we participate in the Guaranteed Interview Scheme, which offers an interview to any candidate with a disability who meets the essential criteria for the role. We will ensure that individuals who have a disability are provided reasonable accommodation, to enable full participation in the job application and interview process. If you have any such requirements, please do not hesitate to contact us on our email which is , we will be happy to action your requests.
Jun 11, 2026
Full time
Job title : Customer Service Agent Salary: £25,000 p/a Location: Nottingham (3 days in the office, 2 days WFH, Monday - Friday) Benefits: Private Healthcare, Pension, 25 days holiday rising to 30 over 5 years, Group Life Insurance, Income Protection, Gym Discounts, Free Fuel Fridays, Employee of the Quarter, Employee Referral program and many more Are you passionate about delivering outstanding customer experiences? Do you thrive in a fast-paced environment where no two days are the same? We're looking for a proactive and personable Customer Service Advisor to join a growing and supportive team in Nottingham. Join XMA - a leading UK technology solutions company partnering with the biggest names in the industry. Established in the 80's, XMA has grown to become one of the top ten largest value-added resellers in the UK. Today, we're an independent UK company with full geographic coverage - and our skilled workforce serves a diverse customer base across the public and private sector. We win awards for our ability to help organisations and users achieve more with technology. We specialise in realising individual ambitions to transform and evolve. We consult, define, adapt and deliver on real-life outcomes. We collaborate closely to bring that positive impact home. Key Responsibilities: Customer Service Agent Answer incoming customer phone calls Respond to customer emails in a professional and timely manner Log, update and manage tickets within the ticketing system Add updates to internal trackers and records Handle and respond to customer complaints Escalate complex or urgent issues to the appropriate team Provide a high standard of customer service at all times Skills and Experience: Customer Service Agent Strong customer service skills Good administrative and organisational skills Confident written and verbal communication Ability to manage multiple tasks and prioritise effectively Comfortable using IT systems and maintaining accurate records Working Pattern: 7.5 working hours per day plus a 1-hour lunch break Shifts between 8:00am and 6:00pm No weekend work Office-based 5 days per week during initial training period Hybrid working available after training, with 3 days in the office and 2 days working from home We're proud to be recognised as a Disability Confident Level 3 Employer-the highest level in the UK Government's scheme. This reflects our ongoing commitment to fostering an inclusive, supportive culture where everyone has the opportunity to thrive. Through our inclusive recruitment practices, we ensure that individuals with disabilities are given fair and equal access to opportunities within our organisation. As part of this commitment, we participate in the Guaranteed Interview Scheme, which offers an interview to any candidate with a disability who meets the essential criteria for the role. We will ensure that individuals who have a disability are provided reasonable accommodation, to enable full participation in the job application and interview process. If you have any such requirements, please do not hesitate to contact us on our email which is , we will be happy to action your requests.
Location: Farnborough, HampshireSalary: £32,000 - £38,000 per yearWant something a little different from your usual Customer Success Manager role? Want to be able to combine sales with account management working in a sector that provides real impact on the lives of some of the most vulnerable people? Currently working in the Care Sector but keen to pivot your career? If so that then this position could be just what you're looking for. About the role:On behalf of our client, we are recruiting for a Customer Success Manager, an essential member of their team to work either full-time or part-time. You will be responsible for building, nurturing, and managing long term client relationships, generating leads, and guiding prospective customers through their journey from product demonstrations through to the completion of the sales process.You'll also be required to provide support to their clients throughout their customer life cycle - from onboarding through to end of subscription, offering consistent support and excellent customer service, handling their queries, providing assistance where necessary and sharing feedback with internal teams to support development. What you'll do: Proactively generate and follow up on leads, conducting discovery calls, qualifying opportunities, and arranging and delivering system demonstrations. Play an integral part in generating new sales that will turn into long-lasting relationships by gaining an understanding of their business needs and pain points. Build and maintain trusted, long-term client relationships to drive customer loyalty and retention. Develop and execute a structured contact strategy, ensuring regular communication, reviews, and proactive account management. Identify and act on opportunities for upselling and account growth, as well as addressing potential concerns early. Manage the renewal process in a timely and structured manner, with a view to retain and expand relationships. Act as the key liaison between customers and internal teams, ensuring clear, structured communication of customer needs and feedback. Oversee the onboarding process for new clients, ensuring a smooth and positive customer experience. Resolve customer issues and complaints promptly, working closely with technical colleagues where required to maintain trust and satisfaction. What you'll need: Experience in the care sector and a strong understanding of its challenges, or the ability to demonstrate clear knowledge of how the sector operates and what improvements are needed. A commercially minded but customer-focused approach, with the ability to close sales while also valuing long-term customer success and aftercare, adding real value to the client relationship. Strong communication skills with the ability to adapt your style to different audiences and situations. Confidence operating across both sales and account management responsibilities, with a natural, engaging manner in person, over the phone, and in writing. Strong IT and computer literacy, with experience using CRM systems and the ability to confidently demonstrate a software platform to clients. An understanding of the link between customer success and service improvement, with the ability to feedback client needs to help shape and enhance the product. A proactive, solutions-focused mindset with the ability to advocate for system improvements that enhance the customer experience. This is an entry-level position, ideally suited to someone looking to take the next step in their care career outside of a traditional care setting. What's in it for you? The opportunity to make a real difference in the care sector in a role you can make your own. Options for full time and part time employment Working in a small but highly collaborative environment Career development This vacancy is being managed by our retained HR Consultancy - HRCentral Limited. No agents, please.REF-
Jun 11, 2026
Full time
Location: Farnborough, HampshireSalary: £32,000 - £38,000 per yearWant something a little different from your usual Customer Success Manager role? Want to be able to combine sales with account management working in a sector that provides real impact on the lives of some of the most vulnerable people? Currently working in the Care Sector but keen to pivot your career? If so that then this position could be just what you're looking for. About the role:On behalf of our client, we are recruiting for a Customer Success Manager, an essential member of their team to work either full-time or part-time. You will be responsible for building, nurturing, and managing long term client relationships, generating leads, and guiding prospective customers through their journey from product demonstrations through to the completion of the sales process.You'll also be required to provide support to their clients throughout their customer life cycle - from onboarding through to end of subscription, offering consistent support and excellent customer service, handling their queries, providing assistance where necessary and sharing feedback with internal teams to support development. What you'll do: Proactively generate and follow up on leads, conducting discovery calls, qualifying opportunities, and arranging and delivering system demonstrations. Play an integral part in generating new sales that will turn into long-lasting relationships by gaining an understanding of their business needs and pain points. Build and maintain trusted, long-term client relationships to drive customer loyalty and retention. Develop and execute a structured contact strategy, ensuring regular communication, reviews, and proactive account management. Identify and act on opportunities for upselling and account growth, as well as addressing potential concerns early. Manage the renewal process in a timely and structured manner, with a view to retain and expand relationships. Act as the key liaison between customers and internal teams, ensuring clear, structured communication of customer needs and feedback. Oversee the onboarding process for new clients, ensuring a smooth and positive customer experience. Resolve customer issues and complaints promptly, working closely with technical colleagues where required to maintain trust and satisfaction. What you'll need: Experience in the care sector and a strong understanding of its challenges, or the ability to demonstrate clear knowledge of how the sector operates and what improvements are needed. A commercially minded but customer-focused approach, with the ability to close sales while also valuing long-term customer success and aftercare, adding real value to the client relationship. Strong communication skills with the ability to adapt your style to different audiences and situations. Confidence operating across both sales and account management responsibilities, with a natural, engaging manner in person, over the phone, and in writing. Strong IT and computer literacy, with experience using CRM systems and the ability to confidently demonstrate a software platform to clients. An understanding of the link between customer success and service improvement, with the ability to feedback client needs to help shape and enhance the product. A proactive, solutions-focused mindset with the ability to advocate for system improvements that enhance the customer experience. This is an entry-level position, ideally suited to someone looking to take the next step in their care career outside of a traditional care setting. What's in it for you? The opportunity to make a real difference in the care sector in a role you can make your own. Options for full time and part time employment Working in a small but highly collaborative environment Career development This vacancy is being managed by our retained HR Consultancy - HRCentral Limited. No agents, please.REF-
We're a recruiting for a well-established organisation with a loyal customer base and a brilliant Operations team who truly look out for one another. Right now, we're looking for someone with office-based B2C customer service experience in a product environment who enjoys problem-solving, bringing calm to customer challenges, and taking real ownership of their work. What you'll be doing Supporting customers by phone and email with warmth, clarity, and confidence.Managing orders from start to finish and keeping everything seamless through CRM systems.Handling returns, delivery updates, product questions, and the occasional tricky complaint (with lots of team support).Logging everything in the CRM so customers get a smooth, consistent experience.Working closely with Sales, Marketing, Logistics and After-Sales-great exposure for future growth.Spotting ways to improve processes and making the customer journey even better.Picking up varied ad-hoc tasks that keep your day interesting and your skills growing. What we're looking for Office-based B2C customer service experience (retail-only won't be quite enough).Experience supporting customers in a product, stock-based or order-based environment.Confident communicator with a friendly, reassuring style.Strong admin and CRM skills (extra points for SAP or Salesforce).Calm, empathetic, solution-focused approach-especially when issues get complex.Someone reliable with stable work history who enjoys being part of a supportive team.A positive attitude, good organisation skills, and comfort working with structure. What makes this role genuinely great A friendly, down-to-earth team who support one another.A calm, structured office environment (not high-volume contact centre chaos).A stable, long-term position in a company that values consistency and reliability.Real opportunities to develop skills across multiple departments.Clear processes, strong onboarding, and a manager who actually listens.A role where your work makes a genuine difference every single day.If you want a role where you can grow, feel appreciated, and enjoy turning customer challenges into positive experiences, we'd love to hear from you.Apply today and take the next confident step in your customer service career.
Jun 11, 2026
Full time
We're a recruiting for a well-established organisation with a loyal customer base and a brilliant Operations team who truly look out for one another. Right now, we're looking for someone with office-based B2C customer service experience in a product environment who enjoys problem-solving, bringing calm to customer challenges, and taking real ownership of their work. What you'll be doing Supporting customers by phone and email with warmth, clarity, and confidence.Managing orders from start to finish and keeping everything seamless through CRM systems.Handling returns, delivery updates, product questions, and the occasional tricky complaint (with lots of team support).Logging everything in the CRM so customers get a smooth, consistent experience.Working closely with Sales, Marketing, Logistics and After-Sales-great exposure for future growth.Spotting ways to improve processes and making the customer journey even better.Picking up varied ad-hoc tasks that keep your day interesting and your skills growing. What we're looking for Office-based B2C customer service experience (retail-only won't be quite enough).Experience supporting customers in a product, stock-based or order-based environment.Confident communicator with a friendly, reassuring style.Strong admin and CRM skills (extra points for SAP or Salesforce).Calm, empathetic, solution-focused approach-especially when issues get complex.Someone reliable with stable work history who enjoys being part of a supportive team.A positive attitude, good organisation skills, and comfort working with structure. What makes this role genuinely great A friendly, down-to-earth team who support one another.A calm, structured office environment (not high-volume contact centre chaos).A stable, long-term position in a company that values consistency and reliability.Real opportunities to develop skills across multiple departments.Clear processes, strong onboarding, and a manager who actually listens.A role where your work makes a genuine difference every single day.If you want a role where you can grow, feel appreciated, and enjoy turning customer challenges into positive experiences, we'd love to hear from you.Apply today and take the next confident step in your customer service career.
Call Centre Agent Wrexham Full-Time, Permanent £24,570 per annum 37.5 hours per week - Rotational shifts between 7am-8pm Are you a natural problem-solver who loves talking to people? Do you thrive in a fast-paced environment where no two calls are the same? If you're passionate about delivering brilliant customer service, we want to hear from you. Join a team that plays a crucial role in keeping homes safe, comfortable, and well-maintained across the UK. What You'll Be Doing As the first point of contact for residents, you'll be the calm, reassuring voice on the end of the phone. Your day will include: Handling inbound calls and providing clear updates on maintenance and repair work Supporting residents with confidence, clarity, and empathy Logging information accurately and updating internal systems Escalating complex issues to specialist teams when needed Pitching in with general administrative support to keep things running smoothly What You'll Bring Essential: GCSE Maths & English (or equivalent) Experience in customer service and administration The ability to stay calm, professional, and solution-focused Excellent communication skills and a confident telephone manner A team player who's equally comfortable working independently Desirable: Customer service qualifications Fire Warden, First Aid, or DSE training Additional call-handling or service centre experience Why This Role? You won't just be answering phones - you'll be helping people feel supported and informed at times they need it most. You'll join a friendly, hardworking team where your contributions are valued and your development matters. This is your chance to be part of something meaningful, where every conversation makes a difference. Ready to Apply? If you're enthusiastic, customer-focused, and ready for a role where you can truly make an impact, we'd love to hear from you. Apply today and take the next step in your customer service career.
Jun 11, 2026
Full time
Call Centre Agent Wrexham Full-Time, Permanent £24,570 per annum 37.5 hours per week - Rotational shifts between 7am-8pm Are you a natural problem-solver who loves talking to people? Do you thrive in a fast-paced environment where no two calls are the same? If you're passionate about delivering brilliant customer service, we want to hear from you. Join a team that plays a crucial role in keeping homes safe, comfortable, and well-maintained across the UK. What You'll Be Doing As the first point of contact for residents, you'll be the calm, reassuring voice on the end of the phone. Your day will include: Handling inbound calls and providing clear updates on maintenance and repair work Supporting residents with confidence, clarity, and empathy Logging information accurately and updating internal systems Escalating complex issues to specialist teams when needed Pitching in with general administrative support to keep things running smoothly What You'll Bring Essential: GCSE Maths & English (or equivalent) Experience in customer service and administration The ability to stay calm, professional, and solution-focused Excellent communication skills and a confident telephone manner A team player who's equally comfortable working independently Desirable: Customer service qualifications Fire Warden, First Aid, or DSE training Additional call-handling or service centre experience Why This Role? You won't just be answering phones - you'll be helping people feel supported and informed at times they need it most. You'll join a friendly, hardworking team where your contributions are valued and your development matters. This is your chance to be part of something meaningful, where every conversation makes a difference. Ready to Apply? If you're enthusiastic, customer-focused, and ready for a role where you can truly make an impact, we'd love to hear from you. Apply today and take the next step in your customer service career.
Money Expert Dialler Analyst Location: Chester Job Type: Full-Time Salary: £28,000 £30,000 DOE Money Expert is an independent comparison business looking for a Dialler Analyst to join our team. Reporting to the Dialler Manager, you'll optimise dialler performance across our contact centre, working closely with Team Managers, Operations Managers, and Contact Centre Managers. Why Join Us? Join a fast-paced, collaborative environment where your insights directly influence campaign performance, agent productivity, and customer outcomes. You'll drive continuous improvement through data-led analysis while helping maintain stable, effective dialler systems. The Role You'll manage dialler configurations, analyse performance data, ensure compliance, and support outbound sales campaigns to maximise productivity, contact rates, and conversions. We're looking for someone proactive, analytical, and focused on improving processes, automation, and operational efficiency. Key Responsibilities Optimise dialler performance to maximise productivity and achieve compliance targets Build and maintain dialler campaigns accurately and efficiently Monitor KPIs including contact rate, conversion rate, abandon rate, and agent occupancy Provide reporting, insights, and recommendations to improve performance Ensure compliance with regulatory and internal standards Maintain dialler system stability and minimise downtime Identify opportunities for automation and process improvement Work closely with operations to align dialler strategy with campaign objectives Skills & Experience Experience managing dialler settings, pacing, retry logic, AMD, and call outcomes Strong analytical skills with the ability to interpret data and make performance-driven decisions Understanding of contact centre KPIs and dialler compliance requirements Ability to troubleshoot issues and implement effective solutions What We Offer Competitive salary 28 days holiday (including bank holidays), plus an extra day per year of service Career progression opportunities Ongoing training and support Company pension Wellness & Wellbeing programme MEX Rewards Christmas and New Year shutdown On-site parking Equal Opportunities Money Expert is committed to creating an inclusive workplace and welcomes applications from all backgrounds. Ready to Join Us? If you're interested in joining the team, click Apply Now .
Jun 11, 2026
Full time
Money Expert Dialler Analyst Location: Chester Job Type: Full-Time Salary: £28,000 £30,000 DOE Money Expert is an independent comparison business looking for a Dialler Analyst to join our team. Reporting to the Dialler Manager, you'll optimise dialler performance across our contact centre, working closely with Team Managers, Operations Managers, and Contact Centre Managers. Why Join Us? Join a fast-paced, collaborative environment where your insights directly influence campaign performance, agent productivity, and customer outcomes. You'll drive continuous improvement through data-led analysis while helping maintain stable, effective dialler systems. The Role You'll manage dialler configurations, analyse performance data, ensure compliance, and support outbound sales campaigns to maximise productivity, contact rates, and conversions. We're looking for someone proactive, analytical, and focused on improving processes, automation, and operational efficiency. Key Responsibilities Optimise dialler performance to maximise productivity and achieve compliance targets Build and maintain dialler campaigns accurately and efficiently Monitor KPIs including contact rate, conversion rate, abandon rate, and agent occupancy Provide reporting, insights, and recommendations to improve performance Ensure compliance with regulatory and internal standards Maintain dialler system stability and minimise downtime Identify opportunities for automation and process improvement Work closely with operations to align dialler strategy with campaign objectives Skills & Experience Experience managing dialler settings, pacing, retry logic, AMD, and call outcomes Strong analytical skills with the ability to interpret data and make performance-driven decisions Understanding of contact centre KPIs and dialler compliance requirements Ability to troubleshoot issues and implement effective solutions What We Offer Competitive salary 28 days holiday (including bank holidays), plus an extra day per year of service Career progression opportunities Ongoing training and support Company pension Wellness & Wellbeing programme MEX Rewards Christmas and New Year shutdown On-site parking Equal Opportunities Money Expert is committed to creating an inclusive workplace and welcomes applications from all backgrounds. Ready to Join Us? If you're interested in joining the team, click Apply Now .
One of the top UK retailers is currently expanding its customer service team! They are looking for Hebrew speakers to join their international team at their brand new contact centre. You will be responsible for delivering outstanding customer service across the Hebrew and English-speaking markets. This is a full time role (36 hours per week), on a hybrid basis (minimum 1 day a week in the office). Shifts: Sunday to Thursday 6am - 2pm Sunday to Thursday 7am - 3pm Sunday 10am - 6pm & Monday to Thursday 11am - 7pm Sunday 10am - 6pm & Monday to Thursday 12pm - 8pm Your responsibilities will include: Answering emails, chats and telephone calls in Hebrew as well as English Resolving customer enquiries regarding online orders Being the first line of support and maintaining a great relationship with customers About you: You will be a customer-oriented individual and have superb problem-solving skills, as well as excellent Hebrew language skills (written and spoken). This is an exciting opportunity to work for a leading UK retailer, where you will be able to develop your skills within a growing and energetic multilingual team! Profile: Required to be fluent in Hebrew and English, both written and spoken Previous experience as a Customer Service Advisor, Customer Service Representative, Client Service Executive, Customer Care Coordinator or Customer Support Agent desired Possess a professional, helpful and friendly telephone manner Demonstrated interpersonal skills and the ability to work as part of a team and independently Strong communication skills, able to work in a fast-paced environment To apply, please send your CV in English and in Word format to Suhail. languagematters is acting as an employment agency in relation to this vacancy.
Jun 11, 2026
Full time
One of the top UK retailers is currently expanding its customer service team! They are looking for Hebrew speakers to join their international team at their brand new contact centre. You will be responsible for delivering outstanding customer service across the Hebrew and English-speaking markets. This is a full time role (36 hours per week), on a hybrid basis (minimum 1 day a week in the office). Shifts: Sunday to Thursday 6am - 2pm Sunday to Thursday 7am - 3pm Sunday 10am - 6pm & Monday to Thursday 11am - 7pm Sunday 10am - 6pm & Monday to Thursday 12pm - 8pm Your responsibilities will include: Answering emails, chats and telephone calls in Hebrew as well as English Resolving customer enquiries regarding online orders Being the first line of support and maintaining a great relationship with customers About you: You will be a customer-oriented individual and have superb problem-solving skills, as well as excellent Hebrew language skills (written and spoken). This is an exciting opportunity to work for a leading UK retailer, where you will be able to develop your skills within a growing and energetic multilingual team! Profile: Required to be fluent in Hebrew and English, both written and spoken Previous experience as a Customer Service Advisor, Customer Service Representative, Client Service Executive, Customer Care Coordinator or Customer Support Agent desired Possess a professional, helpful and friendly telephone manner Demonstrated interpersonal skills and the ability to work as part of a team and independently Strong communication skills, able to work in a fast-paced environment To apply, please send your CV in English and in Word format to Suhail. languagematters is acting as an employment agency in relation to this vacancy.
Job Title: Live in Concierge Location: Bournemouth Job Type: Part-time (with on-site accommodation) About the Role: We are seeking a professional and reliable Concierge to be permanently based, and support the smooth day-to-day running of a high-quality residential development based in Bournemouth. This Part Time Concierge role is key to maintaining excellent standards throughout the building and providing a welcoming, safe, and well-managed environment for residents. The Concierge will act as the main point of contact between residents and the management team, ensuring that all aspects of the building are maintained to a high standard. Benefits: Salary: £DOE One-bedroom on-site accommodation provided (occupancy required) Council Tax covered 28 days holiday (including Bank Holidays) Working 8:00 am 1:00 pm Monday to Saturday with flexibility to assist with contractors, emergencies, and occasional meetings outside of these hours Key Responsibilities: Cleaning of internal and external communal areas, including shared facilities Daily sorting and distribution of post Keeping car parks, grounds, and gardens clean and litter-free Carrying out routine maintenance (e.g. changing light bulbs, minor touch-ups) Liaising with contractors and overseeing maintenance works Monitoring CCTV to ensure building security Reporting maintenance issues to managing agents Recording and reporting any incidents or breaches of building policies Undertaking minor non-technical repairs Ensuring unwanted materials are disposed of appropriately Requirements: Previous experience in a similar role preferred Ability to work independently with minimal supervision Strong organisational and communication skills Professional, well-presented, and approachable manner Proactive attitude with willingness to take on a variety of tasks How to Apply: Please submit your CV along with details of your relevant experience
Jun 11, 2026
Full time
Job Title: Live in Concierge Location: Bournemouth Job Type: Part-time (with on-site accommodation) About the Role: We are seeking a professional and reliable Concierge to be permanently based, and support the smooth day-to-day running of a high-quality residential development based in Bournemouth. This Part Time Concierge role is key to maintaining excellent standards throughout the building and providing a welcoming, safe, and well-managed environment for residents. The Concierge will act as the main point of contact between residents and the management team, ensuring that all aspects of the building are maintained to a high standard. Benefits: Salary: £DOE One-bedroom on-site accommodation provided (occupancy required) Council Tax covered 28 days holiday (including Bank Holidays) Working 8:00 am 1:00 pm Monday to Saturday with flexibility to assist with contractors, emergencies, and occasional meetings outside of these hours Key Responsibilities: Cleaning of internal and external communal areas, including shared facilities Daily sorting and distribution of post Keeping car parks, grounds, and gardens clean and litter-free Carrying out routine maintenance (e.g. changing light bulbs, minor touch-ups) Liaising with contractors and overseeing maintenance works Monitoring CCTV to ensure building security Reporting maintenance issues to managing agents Recording and reporting any incidents or breaches of building policies Undertaking minor non-technical repairs Ensuring unwanted materials are disposed of appropriately Requirements: Previous experience in a similar role preferred Ability to work independently with minimal supervision Strong organisational and communication skills Professional, well-presented, and approachable manner Proactive attitude with willingness to take on a variety of tasks How to Apply: Please submit your CV along with details of your relevant experience
Do currently work in Construction? Are you a Carpenter currently looking for work? Do you hold a valid CSCS Card? If the answers are yes, we have roles opening with a reputable Construction company in the Southampton area. Role: Carpenter Location: Southampton Contract type: Temporary (Full time) Start date: ASAP. Duration: 3-4 months Hourly rate: 24- 26 Fawkes & Reece contact: Alexandria Darran Or Joe Jarvie (Southampton Office) The company: A well-established regional contractor who specialises in the medical centres, retail outlets and care homes. The role: Working as a carpenter our client will be looking for you to assist a variety of 1st and 2nd fix. About you: You will have previous experience in similar carpentry roles completing first and second fix. You will have your own tools that are 110v. You will be conscious of health and safety on site and will be wary of others who are working alongside them. You will arrive on time, finish your shift at the times allocated by the site manager and complete additional duties as and when the site manager requires. To be successful in your application for this role you will have and be able to demonstrate the following skills and attributes: 2 References for previous Carpentry work you have completed for contractors. You will have a CSCS Ticket, Strong work ethic in a team, Be approachable and happy to work as a point of contact when working in a standalone position. What to do next: If this role meets your expectations and aspirations, please click the apply now link. If this one is not for you, but you would like to discuss other options or for us to act as an agent to secure you a new contract please do not hesitate to call Alexandria or Joe on (phone number removed)
Jun 11, 2026
Seasonal
Do currently work in Construction? Are you a Carpenter currently looking for work? Do you hold a valid CSCS Card? If the answers are yes, we have roles opening with a reputable Construction company in the Southampton area. Role: Carpenter Location: Southampton Contract type: Temporary (Full time) Start date: ASAP. Duration: 3-4 months Hourly rate: 24- 26 Fawkes & Reece contact: Alexandria Darran Or Joe Jarvie (Southampton Office) The company: A well-established regional contractor who specialises in the medical centres, retail outlets and care homes. The role: Working as a carpenter our client will be looking for you to assist a variety of 1st and 2nd fix. About you: You will have previous experience in similar carpentry roles completing first and second fix. You will have your own tools that are 110v. You will be conscious of health and safety on site and will be wary of others who are working alongside them. You will arrive on time, finish your shift at the times allocated by the site manager and complete additional duties as and when the site manager requires. To be successful in your application for this role you will have and be able to demonstrate the following skills and attributes: 2 References for previous Carpentry work you have completed for contractors. You will have a CSCS Ticket, Strong work ethic in a team, Be approachable and happy to work as a point of contact when working in a standalone position. What to do next: If this role meets your expectations and aspirations, please click the apply now link. If this one is not for you, but you would like to discuss other options or for us to act as an agent to secure you a new contract please do not hesitate to call Alexandria or Joe on (phone number removed)
