163 jobs found

Tenancy Officer Islington Full Time Temporary Ongoing An excellent opportunity has become available for an experienced Tenancy Officer to join a respected Housing Association, managing a Waltham Forest patch and delivering a customer-focused tenancy management service with a strong emphasis on ASB case management and tenancy sustainment. THE ROLE The Tenancy Officer will be responsible for delivering an effective neighbourhood and tenancy management service, carrying out tenancy visits, managing ASB cases, and supporting residents to sustain their tenancies across the Waltham Forest area. Manage a designated patch of properties across Waltham Forest Conduct tenancy visits and tenancy audits to ensure compliance and tenancy sustainment Investigate and manage anti-social behaviour cases from initial report through to resolution Work closely with residents, partner agencies, and support services to resolve tenancy-related issues Maintain accurate tenancy records, case notes, and reports in line with housing policies and procedures Identify safeguarding concerns and make appropriate referrals where required Deliver a visible and responsive housing management service focused on excellent customer care THE CANDIDATE The successful candidate will have previous experience working in a Tenancy Officer or Housing Officer role within a Housing Association or Local Authority setting, with strong experience managing ASB cases. Proven experience managing anti-social behaviour and tenancy breaches Strong knowledge of housing management and tenancy legislation Experience carrying out tenancy visits and resident engagement Excellent communication and conflict resolution skills Full UK driving licence and access to a vehicle is essential for managing the patch THE CONTRACT WORKING HOURS Full Time LENGTH OF CONTRACT 3 Month Contract RATE The pay for the role is 27.07 per hour LTD company rate. The PAYE equivalent is 23.08 per hour, inclusive of holiday. HOW TO APPLY To apply for this role, please email a copy of your CV to (url removed) or call on (phone number removed) to discuss the role in more detail! If the role is more suited to someone you know, we offer a 250 referral bonus for every successfully referred candidate!

Resident Liaison Officer - Fire Safety Project Location: Surrey (Site Based) Contract: Initial 12-Month Contract Salary: 22.00 - 24.00phr umbrella I am currently recruiting for an experienced Resident Liaison Officer (RLO) to join a major fire safety project being delivered in Surrey. This is a site-based role working closely with residents, contractors, and project teams to ensure clear communication and excellent customer service throughout planned fire safety works. Key Responsibilities: Act as the main point of contact for residents throughout the project Provide clear and regular communication regarding planned fire safety works Arrange access appointments and manage resident queries or concerns Support vulnerable residents and ensure minimal disruption during works Maintain accurate records, reports, and resident communications Liaise closely with site teams, contractors, and council representatives Ensure a high standard of customer care is maintained at all times Complaints handling Requirements: Previous experience as a Resident Liaison Officer within social housing, construction, or planned works Experience working on fire safety projects is highly desirable Strong communication and interpersonal skills Ability to manage challenging situations professionally and empathetically Full UK Driving Licence Own vehicle essential This is an excellent opportunity to join a long-term project with an established team and make a genuine impact within the local community.

The salary range for this position is £41, 585- £45,135 per annum based on a full-time, 36-hour working week. We have an exciting job opportunity within the Countryside Team, for an Arboriculturist to deliver tree risk across our countryside portfolio. The post is based at Merrow Depot, Guildford, but travel for site visits, tree inspections, surveys and meetings around Surrey's beautiful countryside is a key part of the role. Our Offer to You 26 days' holiday, rising to 28 days after 2 years' service and 31 days after 5 years' service (prorated for part time staff) Option to buy up to 10 days of additional annual leave A generous local government salary related pension Up to 5 days of carer's leave and 2 paid volunteering days per year Paternity, adoption and dependents leave An Employee Assistance Programme (EAP) to support health and wellbeing Learning and development hub where you can access a wealth of resources Wellbeing and lifestyle discounts including gym, travel, and shopping A chance to make a real difference to the lives of our residents. About the Role Working to the Land Services Manager, this is an estate-wide role managing tree risk across our Countryside estate at a reserve level. As part of a Countryside Group team, you will be working alongside the operational team for the Countryside Estate as well as arboriculturists responsible for delivering the Council's Tree Risk Management Policy on service-based sites and highways. Whilst accountable for tree risk on the Countryside Estate, cross-team working will be vital for updating policy, maintaining best practice with consistent and coordinated delivery and reporting across the teams. You will lead our multi- year Ash Dieback programme and will be expected to manage procurement, working with contractors whilst balancing your business as usual with competing priorities. The ability to prioritise, co-ordinate work with other officers and provide accurate reports on tree risk will be key. You will also have close links to the Woodland Management Team based at the Woodland Hub in Norbury Park to enable support for the Council's Land Management Policies. Whilst Tree Risk management will be your priority, you will have an opportunity to support a sustainable approach to tree and woodland management and support biodiversity on sensitive sites protected at an international level. Your work will support the delivery of woodland management plans and current and future grant funding opportunities at a landscape scale. Working to robust timescales, you will make clear decisions based on both policy and budget offering excellent value for money for Surrey. With safety, public access and biodiversity at the forefront of your work, you will meet tight deadlines and offer training and mentoring to ranger teams for lower-level inspections. Your Application In order to be considered for shortlisting, your application will clearly evidence the following skills: That you are qualified to at least Level 4 Arboricultural qualification (or related field) and hold a valid and up to date LANTRA 3-Day Professional Tree Inspection Certificate Proven experience in managing commercial arboricultural or horticultural contractors and maintain accurate reporting on tree risk, prioritise recommended works and working across multi-disciplinary teams Demonstrable experience in managing tree risk at a reserve level where biodiversity is an important consideration, alongside a proven record in site investigations, tree inspection reports, works programming, auditing, reporting and communicating in a clear written and verbal style. Experience in managing and mentoring people, and working with, and alongside residents and key stakeholders As part of the application process, you will be asked to upload your CV and answer four questions which will help us assess your application. Please tell us about a significant project or programme that you have delivered, in line with an organisational strategy, policy or strategic objective. Please tell us about a time when you had to manage competing demands on your time and how you managed and overcame this. Please tell us about a recent project that you have worked on or delivered in one of the following areas: Arboriculture and tree management (Surveys, reports, investigations for example) Contractor management Public, Councillor, Stakeholder/customer engagement Please tell us about the personal qualities you possess that can bring to this role that will enable you to be successful. The job advert closes at 23:59 on 14th June 2026 with interviews to follow. An enhanced DBS 'Disclosure and Barring Service' check for regulated activity (formerly known as CRB) will be required for this role. Surrey has both urban and rural areas and the successful applicant will be expected to have a valid driving licence to drive in the UK and access to a vehicle and be willing to travel across a wide geographical area. Reasonable adjustments where needed will be made for successful applicants who have a disability or long term health condition to enable them to fulfil the requirements of the job. Local Government Reorganisation (LGR) Surrey County Council is undergoing Local Government Reorganisation, moving from a two-tier system to two new unitary councils in April 2027. If you are employed by Surrey on 1st April 2027, your role will transfer with current terms and conditions to one of the new organisations, supporting local devolution and greater powers for our communities. Join our dynamic team and shape the future of local government. Make a lasting impact with innovative solutions and improved services for our community. Help us build a brighter future for our residents! We are a disability confident employer which means if you have shared a disability on your application form and have evidenced you meet the minimum criteria, we guarantee you an interview. Your skills and experience truly matter to us. From application to your first day, we're committed to supporting you with any adjustments you need, we value inclusion and warmly welcome you to join and help build a workplace where everyone belongs.

Are you passionate about fostering independence and building strong communities? Newground Together is seeking a dedicated Community Resilience Officer to help empower residents facing financial crisis in and around the Calderdale area. We value collaboration, respect, and the drive to champion equality, diversity and inclusion. You'll use your excellent interpersonal and relationship-building skills to engage residents in crisis, quickly build trust, and provide vital support. Your advocacy, negotiation and problem-solving abilities will be key in agreeing affordable repayment plans, preventing escalation of debt, and constructively challenging unsustainable spending habits. As a Financial Inclusion Officer, you'll manage intensive short-term caseloads, prioritising urgent needs while maintaining accurate records and personalised action plans. You'll also have the opportunity to facilitate group-based financial capability or cost-of-living sessions, and contribute to monitoring and evaluation by capturing both hard and soft outcomes for residents. Who we are: Newground Together is a registered charity and part of the Together Housing Group. Our mission is simple yet powerful: to empower people to create sustainable communities that are connected, resilient, healthy and prosperous. We do this by supporting job and training opportunities, engaging with young people and families, providing memorable outdoor experiences, and offering activities that promote health and wellbeing. As an organisation we are committed to having a Diverse and Inclusive workforce. We would therefore welcome applications from candidates with any of the nine protected characteristics. We are also proud to be a Disability Confident employer. Please note that this role is a FTC until June 2027. Requirements Key Responsibilities: Conduct home visits and provide financial inclusion support to vulnerable households, helping to address financial hardship and wider aspects of poverty. Offer practical guidance on budgeting, accessing benefits, and improving overall financial resilience. Work collaboratively with partner organisations and internal teams to provide holistic support tailored to individual client needs. Manage client referrals and maintain accurate, up-to-date records on management information systems. Deliver community-based advice sessions and training to frontline staff on financial inclusion and poverty-related issues. Raise awareness of poverty issues and promote available support services. Essential Requirements: Full UK driving licence and access to a vehicle. Experience working with vulnerable customers and delivering advice or support services. Knowledge of budgeting, benefits, and managing complex or sensitive financial situations. Understanding of fuel poverty, its indicators, and effective interventions. Excellent communication and customer service skills. Proven ability to work towards targets and manage time effectively. Knowledge of safeguarding principles and practices. Benefits In return, we are offering the successful candidate in the Community Resilience Officer role Starting salary of £30,476 per annum You will be covering the Calderdale area. 27 days holiday (rising to 32 over 5 years' service) + bank holidays A flexible working environment, with a range of family friendly policies Your normal working hours will be 37hrs per week Monday - Friday with occasional evening work. Working arrangements are flexible in line with our Smart Working culture so that we deliver an excellent and accessible service for customers. Wide range of technical, professional, and personal development training opportunities Attractive pension scheme Health and wellbeing benefits including access to GPs A range of financial and lifestyle benefits including cycle to work, vehicle leasing and financial advice We have a range of staff support networks, including menopause, culturally diverse, LGBTQ+ and disability. To view the full range of our award winning benefits click on the Employee Benefits Link THG reserves the right to close this vacancy early if sufficient numbers of applicants are received. Therefore, please apply without delay! Please ensure you fully answer the questions on the application form. Due to the nature of the role involving work with vulnerable members of society, this post is subject to a Basic Criminal Disclosure, which will be carried out when a conditional offer is made. INDTHG1

Job Title: Property Inspector Location: This is a field-based role covering properties managed by our client across the South West, including Bath, Bristol, Exeter, Minehead, Basingstoke, Salisbury, and surrounding areas. Salary: 30,230 per year Hours: 37.5 hours per week Contract: Permanent The Role Our client is seeking a proactive and organised Property Inspector to join their team. You will be responsible for ensuring that properties across the portfolio are maintained to a high standard, compliant with all relevant regulations, and safe for residents. This is a varied, field-based role requiring regular travel and the ability to manage your own workload effectively. Key Responsibilities Conduct regular property inspections and produce clear, accurate reports Ensure all buildings meet safety and compliance standards, escalating any risks as required Manage your own schedule, including attending sites at short notice when needed Inspect new and vacated properties, ensuring required works are completed within agreed timeframes Upload inspection findings, monitor actions, and ensure KPI targets are met Work closely with the Maintenance Team, supporting improvements to systems and contributing to staff training initiatives Build and maintain positive working relationships with internal teams, residents, and landlords Requirements Full UK driving licence and access to your own vehicle Previous experience in property management or a similar role Knowledge of building compliance and safety frameworks Strong organisational and planning skills Ability to communicate effectively and work with individuals from diverse backgrounds and varying support needs

12 Months Fixed Term Contract /Secondment Opportunity Hackney is one of the most dynamic and progressive local authorities in the UK. We are a resilient, vibrant, and creative borough in the heart of London, with strong, diverse communities and a powerful set of shared values. Over the past twenty years, the Council has built up first-class services, outstanding public infrastructure, and a reputation for excellence, innovation, and ambition. We are leading the way on essential work such as our fight for equity in Hackney with a particular focus on becoming an actively anti-racist borough. But the work doesn't stop there, we are proactive in our approach to bringing fairness to all aspects of life including gender, neurodiversity and across the poverty divide. Hackney Here To Help is an easily accessible, resident-facing, multi-disciplinary service that brings together benefits advice with assessment for a range of discretionary grants, in a delivery model that has data-led, active community outreach at its heart. One of our core goals is increasing residents' income by tackling benefits under-claiming in the borough. The Income Maximisation Team, within which this role sits, is focussed on increasing income for some of the borough's most vulnerable residents, by ensuring that they claim and contest disability benefits. It is a highly skilled and successful team, generating over £1.5m in additional income over the past three years for residents. In this role you will support disabled people (or households with a disabled person) to access a full range of welfare benefits, discretionary support, reductions and exemptions. You will lead on mandatory review and tribunal work, including deciding on applications to take through the review process, preparation of documentation, supporting the individual resident and representing them at tribunal hearings. You will also support the wider Money Hub team by working collaboratively on cases, developing colleagues' skills and understanding of the support available for disabled people, people with long-term illness, and people with caring responsibilities and by giving feedback on likely eligibility on a case-case basis. In order to be successful in this role you will need to have strong knowledge of welfare and disability benefits; Experience of drafting grounds for appeal, written submissions and tribunal representation, experience of working with a close knit team; Be comfortable working directly with residents and taking a holistic, empathetic approach in order to understand the resident's full range of needs and respond as fully as possible Strong organisational and time management ability, in order to assess a high rate of incoming applications across several discretionary support schemes Able to be flexible, work independently and take a problem solving approach when working with residents and on different types Have excellent communication verbal and written communication skills Comfortable working with case management software to record resident contact and outcomes (Here To Help uses Google-based AppSheet) More information can be found in our attached supporting documents. As a Council, our most outstanding asset is our staff, who are highly dedicated to serving our residents and committed to our goals as an organisation. If you want to work in a place where you can represent our values so we achieve the best for our residents, please click on the apply button below. We operate a fair and open anonymous selection process. Therefore, we do not accept supporting statements or CV's. To proceed with your application, you will need to create an account and submit your application. As part of the application process, you will need to complete a number of competency based questions. These questions allow you to demonstrate your suitability for the role and provide examples of your skills, knowledge and experience outlined in the job description. We understand the benefits of using AI in the workplace. However, if you are thinking of using this tool to submit your application, we ask you to think about what value it will add. AI tools tend to lack the personal touch and authenticity we value in candidates. We encourage you to showcase your unique knowledge and skills using your own voice. This post is subject to an Enhanced DBS Check Prior to applying for a vacancy for a secondment opportunity, please liaise with your line manager and inform them of your interest in applying for the role. This application process replaces a supporting statement. Closing date for applications : 28 May 2026 (22:59) Interview and assessment date: 17-18 June 2026 We are also working towards our vision, which is to be a place for everyone; where residents and staff can be proud; a place that celebrates diversity and where everyone can feel valued, included and involved. In order to achieve this, we look for people who are: Proud; Ambitious; Pioneering; Open; Proactive; Inclusive. Hackney Council works to eradicate discrimination on the basis of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation. We also recognise that people can be disadvantaged by their social and economic circumstances, so we will also work to eliminate discrimination and disadvantage caused by social class. We also welcome those interested in flexible working. We particularly welcome applications from disabled people, as this group is currently under represented in our workforce. The Council has a dedicated employment support service (Hackney Works), which offers Hackney residents guidance in relation to applying for jobs. If you are thinking about applying for a job, please contact the Hackney Works team to find out what support is available:

Job Title: Payroll and Pensions Officer Location: Islington based in our Central Office. You will be required to work Mondays in the office, plus an additional day within a service, with home working possible through the rest of the week. Additional days out may be required. Please note that unfortunately, there is no step free access available at our central office, and cannot be guaranteed at other locations Salary: £30,000 annual Shift Pattern: Fixed term contract until January 2027, 37.5 hours per week Monday to Friday 09:00 - 17:00. You may be required to work outside these hours due to tight payroll run deadlines, time in lieu will be provided in these cases. About the Role We're hiring an experienced payroll and pensions officer. You will join a small Payroll team, reporting to the Payroll and Pensions Manager. You will ensure efficient and accurate payroll operations, ensuring staff are paid correctly, on time. You will support in the preparation and processing of monthly payroll, coordinating effective and efficient end-to-end payroll and pensions administration, plus any relevant activity. The People and Culture team overall are a supportive and friendly team, who all have individual personalities and characteristics which bring us together to have a positive working environment as a team. Key Responsibilities Include: Take ownership of administrative tasks in the payroll and pensions process Be a point of contact for enquiries regarding payroll and pensions, to proactively resolve, signpost or seek support on any issues that arise Utilise database and HRIS to support payroll and pensions processes and auditing Support relevant colleagues to ensure the correct payments, reports, and returns are made to HMRC, pension providers, and other statutory bodies Work collaboratively with the wider organisation to ensure consistency of information and processes About You We're looking for someone who is methodical, intuitive, and detail-oriented, who is able to tae ownership of your projects and workflows. You will hold some payroll and pensions experience and be ready to hit the ground running, able to use your own initiative to resolve challenges, and support with the running of cycles. You will be comfortable working in a fast paced environment, and will thrive in such circumstances. We're looking for someone who can build good professional relationships with others, and is happy to support the wider team and organisation. Experience within a similar role capacity required Experience providing a high level of quality administration and customer support is required Experience in providing a high level of numerical administration and communications is required Working knowledge and understanding of payroll, pensions, and other relevant laws and external policies is required Attention to detail is required High level of organisation skills is required Ability to work flexibily to meet the needs of the organisation is required Alignment with our values of Ambition, Empowerment, Inclusivity, and Transparency Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria. What we Offer 25 days (Full time equivalent) annual leave, increasing with the length of service Employer Pension Contribution Eligibility to register with Blue Light Discount Card Access to discounted tickets for music events, shows, sports and more Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing at work Training and Development, including access to courses, upskilling, and progression plans Employee Assistance Programme, including counselling Life Assurance Scheme Cycle-to-work scheme Annual Staff Awards EDI Ambassador programme About Social Interest Group (SIG) SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings, probation settings, and hospitals. We do so across London, Brighton, Bedfordshire, Luton, Kent and Liverpool. Our goal is to transform lives through empowering change. We believe good care and support improves lives with the vision to create healthier, safer, and more inclusive communities. Join us on our mission to empower independence through trauma-informed solutions and dynamic partnerships that keep people out of prison, out of hospital, and off the streets. Additional Information Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages. Please note that as part of our process, we complete a DBS check, some roles may require further vetting. We encourage applicants from all backgrounds. If you have any questions regarding this, please contact us on the details below. Unfortunately, we are unable to provide sponsorship, please ensure you have full right to work in the UK prior to applying to our positions.

Chief Officer Location: Cambourne, Cambridge, CB23 6GW Salary: £48,226 - £55,632 (SCP 37-43) plus Local Government Pension Scheme Contract: Permanent , 37 hours per week (with some evening and weekend work). Help Guide Cambourne's Next Chapter Cambourne is a young, fast growing and highly active town, now moving into a new phase of maturity. As the community expands and expectations rise, the Council is strengthening its governance, modernising how it works and preparing for the next stage of growth. This creates a rare and rewarding opportunity for someone who understands governance, enjoys working with people and can bring steady, practical leadership to help shape a council - and a town - at an important moment in its development. A role with real influence and variety As their Chief Officer, you'll be the Council's senior adviser, organisational lead and the person who ensures they operate with professionalism, transparency and confidence. You'll work closely with councillors, staff, partners and residents to keep services running smoothly, support good decision making and help the Council respond to the needs of a growing, diverse community. This is a role for someone who enjoys breadth: one day you may be supporting councillors on governance or policy, the next working with staff on service delivery, meeting with partners about local infrastructure, or helping shape projects that improve community facilities and public spaces. What they're looking for We're not expecting you to have done everything, but you will bring experience of working in a governance led or regulated environment, with confidence and experience of supporting committees or boards, and providing clear, well reasoned advice. You'll be confident managing people, juggling competing priorities and working with partners across the public, voluntary or community sectors. You'll understand the importance of good governance, sound financial awareness, strong relationships and clear communication. Above all, you'll be someone who is calm, organised, politically aware and motivated by public service. Holding a Certificate in Local Council Administration or Certificate of Higher Education in Community Governance is desirable, but if you don't have it yet, they'll support you to achieve it. Why the Council? Cambourne is one of South Cambridgeshire's most dynamic places, young, diverse, energetic and full of community life. You'll join a committed team, a supportive council and a community that values its services, facilities and public spaces. This is a role where your leadership will be visible, meaningful and genuinely appreciated Why the Town Council? They provide membership to the Local Government Pension Scheme, generous annual leave, access to an Employee Assistance Programme, free car park and support for professional development. Most importantly, you will join a committed organisation with a strong sense of community pride and the opportunity to make meaningful impact. How to apply Please click apply for a candidate information pack and application form. Closing date for applications : 5pm, Friday 29 th May 2026 Interviews: First Stage w/c15th June 2026 Second Stage w/c 22 nd June 2026

These permanent, full-time positions have a starting salary of 33,552 per annum, based on a 36-hour working week. Part-time applications will also be considered. We are excited to be hiring new Financial Assessment & Income Officers to join our fantastic Financial Assessments & Income Collection team. The team is located in various settings across the county. Your preferred location can be discussed at interview. This role is open to hybrid working and as a team we split our time between collaborating with colleagues in the office for two days per week (more frequently during training and induction period) and working from home. Our Offer to You 26 days' holiday, rising to 28 days after 2 years' service and 31 days after 5 years' service Option to buy up to 10 days of additional annual leave A generous local government salary related pension Up to 5 days of carer's leave and 2 paid volunteering days per year Paternity, adoption and dependents leave An Employee Assistance Programme (EAP) to support health and wellbeing Learning and development hub where you can access a wealth of resources Wellbeing and lifestyle discounts including gym, travel, and shopping A chance to make a real difference to the lives of our residents About the Role This role sits within the Financial Assessment & Income Collections service, which is part of the Adults, Wellbeing and Health Partnerships Directorate. The team play a critical role in providing advice and information to service users in relation to welfare benefits entitlement, the council's charging policy and making payment for social care services, generally through direct telephone contact or face to face. Your key responsibilities as an Assessment and Income Officer will include: Completing financial assessments for residents in accordance with the legislation and the councils charging policy Providing information on paying for care and ensuring assessment outcomes are fully documented and communicated Resolving queries and effectively collaborating with internal and external customers to support them with understanding the assessment process resulting in a positive experience Reviewing welfare benefit entitlement and helping with claims where needed to maximise income Proactively supporting residents to make payment of care charges, ensuring that all charges due are collected in accordance with council policies and debt recovery procedures Your Application In order to be considered for shortlisting, your application will clearly evidence the following skills and align with our behaviours: A commitment to delivering a first-class customer service Excellent communication skills and ability to deliver quality outcomes Evidence of exceptional attention to detail and experience of analysing information to ensure right first-time assessments Ability to organise, manage time and priorities efficiently and effectively A DBS 'Disclosure and Barring Service' check for regulated activity (formerly known as CRB) will be required for this role. To apply, we request that you submit a CV and answer the following 4 questions: Please describe a time when you delivered exceptional customer service and the actions you took to ensure a positive outcome? Please share an example of how your communication skills led to a successful outcome in a challenging situation. Please provide an instance where your attention to detail and ability to analyse information ensured accuracy in an assessment. Please tell us how you manage your time and prioritise tasks effectively when faced with multiple deadlines? Can you give an example. The job advert closes at 23:59 on 2nd June 2026 with interviews planned for week commencing 8th June 2026. We look forward to receiving your application, please click on the apply online button below to submit. Local Government Reorganisation (LGR) Surrey County Council is undergoing Local Government Reorganisation, moving from a two-tier system to two new unitary councils in April 2027. If you are employed by Surrey on 1st April 2027, your role will transfer with current terms and conditions to one of the new organisations, supporting local devolution and greater powers for our communities. Our Commitment We are a disability confident employer which means if you have shared a disability on your application form and have evidenced you meet the minimum criteria, we guarantee you an interview. Your skills and experience truly matter to us. From application to your first day, we're committed to supporting you with any adjustments you need, we value inclusion and warmly welcome you to join and help build a workplace where everyone belongs.

Resident Liaison Officer Location: Sunderland (site-based with travel) Contract: Temp-to-Perm Hours: Monday-Friday 8:00am-4:30pm Salary: 30,000- 32,000 Start: ASAP (subject to notice) The Role We're recruiting an experienced Resident Liaison Officer to support a retrofit programme across Sunderland. This is a temp-to-perm opportunity, offering long-term prospects for the right person. You'll be the key point of contact for residents throughout the works - keeping customers informed, coordinating access, resolving concerns, and ensuring the programme is delivered smoothly with a strong customer-first approach. This position involves travel between sites, so you must have a full UK driving licence. Key Responsibilities Lead resident and community engagement activities and build strong local relationships Proactively communicate upcoming works, timescales and expectations (letters, calls, face-to-face visits) Act as the main point of contact for resident queries, concerns and feedback Coordinate access arrangements and appointments to support delivery teams Resolve access/resident-related issues quickly, escalating where appropriate Maintain accurate records of communications, access agreements, actions and outcomes Essential Requirements Experience in a resident-facing/face-to-face customer service role Able to handle sensitive situations with empathy, professionalism and resilience Strong communication and negotiation skills Good IT skills (Microsoft Office) Full UK driving licence Desirable Experience Previous experience as a Resident/Tenant/Customer Liaison Officer Experience within social housing and/or planned works/retrofit programmes Interested? If you're a resident-focused professional looking for a role with long-term potential, we'd love to hear from you. Apply with your up-to-date CV or call Jess on (phone number removed). RLO, TLO, CLO, Resident Liaison, Tennant Liaison, Sunderland, North East, Retrofit, Property Services

The salary range for this position is 41, 585- 45,135 per annum based on a full-time, 36-hour working week. We have an exciting job opportunity within the Countryside Team, for an Arboriculturist to deliver tree risk across our countryside portfolio. The post is based at Merrow Depot, Guildford, but travel for site visits, tree inspections, surveys and meetings around Surrey's beautiful countryside is a key part of the role. Our Offer to You 26 days' holiday, rising to 28 days after 2 years' service and 31 days after 5 years' service (prorated for part time staff) Option to buy up to 10 days of additional annual leave A generous local government salary related pension Up to 5 days of carer's leave and 2 paid volunteering days per year Paternity, adoption and dependents leave An Employee Assistance Programme (EAP) to support health and wellbeing Learning and development hub where you can access a wealth of resources Wellbeing and lifestyle discounts including gym, travel, and shopping A chance to make a real difference to the lives of our residents. About the Role Working to the Land Services Manager, this is an estate-wide role managing tree risk across our Countryside estate at a reserve level. As part of a Countryside Group team, you will be working alongside the operational team for the Countryside Estate as well as arboriculturists responsible for delivering the Council's Tree Risk Management Policy on service-based sites and highways. Whilst accountable for tree risk on the Countryside Estate, cross-team working will be vital for updating policy, maintaining best practice with consistent and coordinated delivery and reporting across the teams. You will lead our multi- year Ash Dieback programme and will be expected to manage procurement, working with contractors whilst balancing your business as usual with competing priorities. The ability to prioritise, co-ordinate work with other officers and provide accurate reports on tree risk will be key. You will also have close links to the Woodland Management Team based at the Woodland Hub in Norbury Park to enable support for the Council's Land Management Policies. Whilst Tree Risk management will be your priority, you will have an opportunity to support a sustainable approach to tree and woodland management and support biodiversity on sensitive sites protected at an international level. Your work will support the delivery of woodland management plans and current and future grant funding opportunities at a landscape scale. Working to robust timescales, you will make clear decisions based on both policy and budget offering excellent value for money for Surrey. With safety, public access and biodiversity at the forefront of your work, you will meet tight deadlines and offer training and mentoring to ranger teams for lower-level inspections. Your Application In order to be considered for shortlisting, your application will clearly evidence the following skills: That you are qualified to at least Level 4 Arboricultural qualification (or related field) and hold a valid and up to date LANTRA 3-Day Professional Tree Inspection Certificate Proven experience in managing commercial arboricultural or horticultural contractors and maintain accurate reporting on tree risk, prioritise recommended works and working across multi-disciplinary teams Demonstrable experience in managing tree risk at a reserve level where biodiversity is an important consideration, alongside a proven record in site investigations, tree inspection reports, works programming, auditing, reporting and communicating in a clear written and verbal style. Experience in managing and mentoring people, and working with, and alongside residents and key stakeholders As part of the application process, you will be asked to upload your CV and answer four questions which will help us assess your application. 1. Please tell us about a significant project or programme that you have delivered, in line with an organisational strategy, policy or strategic objective. 2. Please tell us about a time when you had to manage competing demands on your time and how you managed and overcame this. 3. Please tell us about a recent project that you have worked on or delivered in one of the following areas: Arboriculture and tree management (Surveys, reports, investigations for example) Contractor management Public, Councillor, Stakeholder/customer engagement 4. Please tell us about the personal qualities you possess that can bring to this role that will enable you to be successful. The job advert closes at 23:59 on 14th June 2026 with interviews to follow. An enhanced DBS 'Disclosure and Barring Service' check for regulated activity (formerly known as CRB) will be required for this role. Surrey has both urban and rural areas and the successful applicant will be expected to have a valid driving licence to drive in the UK and access to a vehicle and be willing to travel across a wide geographical area. Reasonable adjustments where needed will be made for successful applicants who have a disability or long term health condition to enable them to fulfil the requirements of the job. Local Government Reorganisation (LGR) Surrey County Council is undergoing Local Government Reorganisation, moving from a two-tier system to two new unitary councils in April 2027. If you are employed by Surrey on 1st April 2027, your role will transfer with current terms and conditions to one of the new organisations, supporting local devolution and greater powers for our communities. Join our dynamic team and shape the future of local government. Make a lasting impact with innovative solutions and improved services for our community. Help us build a brighter future for our residents! We are a disability confident employer which means if you have shared a disability on your application form and have evidenced you meet the minimum criteria, we guarantee you an interview. Your skills and experience truly matter to us. From application to your first day, we're committed to supporting you with any adjustments you need, we value inclusion and warmly welcome you to join and help build a workplace where everyone belongs.

This role has a starting salary of £53,713 per annum based on a 36 hour working week. The office base for this Principal Historic Building Officer position is Woking. We support hybrid working and you will be required to attend the office for at least 2 days per week. Our Offer to You 26 days' holiday, rising to 28 days after 2 years' service and 31 days after 5 years' service Option to buy up to 10 days of additional annual leave A generous local government salary related pension Up to 5 days of carer's leave and 2 paid volunteering days per year Paternity, adoption and dependents leave An Employee Assistance Programme (EAP) to support health and wellbeing Learning and development hub where you can access a wealth of resources Wellbeing and lifestyle discounts including gym, travel, and shopping A chance to make a real difference to the lives of our residents About the Role Surrey County Council is looking for a Principal Historic Buildings Officer to manage, promote and enhance its Historic Buildings service. Based within the Council's Historic Environment Planning Team at Woking, this role offers an exciting opportunity for a qualified heritage specialist to develop, grow and put into practice their skills in the assessment, understanding and management of historic buildings and conservation areas within the context of the planning process, whilst managing a small team of dedicated buildings specialists. Surrey County Council is a County Planning Authority responsible for dealing with planning applications for minerals and waste development, and for the County Council's own development proposals, which include Education and Highways Management. The Historic Environment Planning Team is part of the Environment, Transport and Infrastructure directorate and provides advice, guidance and heritage-related planning advice to a number of organisations, as well as to the general public. The successful candidate will be an experienced conservation and buildings specialist with a strong track record in delivering timely, efficient and pragmatic planning-related services. You will be familiar with the architecture and architectural history of Surrey in particular, and the UK in general, and have thorough knowledge of the investigation, assessment, understanding, conservation and management of historic buildings and conservation areas. A degree in a suitable heritage-related subject (History, architectural studies, historic building conservation, archaeology) is required, as is extensive experience in the provision of advice, guidance and expertise in the management of a wide range of historic buildings types, as well as conservation areas and designed landscapes. We are particularly looking for applications from candidates that can demonstrate how they would develop this role further and expand the boundaries of the current service into new thematic and geographic areas, together with experience of contract management and a talent for developing projects and attracting grant funding. They would also be required to navigate effectively a significant degree of stakeholder engagement, ranging from the general public, through to fellow professionals and elected Members. Your Application In order to be considered for shortlisting, your application will clearly evidence the following skills and align with our behaviours: Educated to degree level in a relevant subject, with a passion for and a developed level of experience in, advising and managing various aspects of the built historic environment Full membership of the IHBC A broad and detailed knowledge of British Architecture, Designed Landscapes and Archaeology, and a deep and extensive understanding of the planning process surrounding heritage management Excellent IT skills and be confident at using Microsoft Office and GIS applications Provision of examples of service development You will need to have the willingness and ability to travel around the county to meet the demands of the role. To apply, we request that you submit a CV and personal statement Before submitting your application, we recommend you read the job description & Our Life at Surrey handbook to get an insight into working at Surrey. Contact Us Please contact us for any questions relating to the role. This could be to discuss flexible working requests, transferable skills or any barriers to employment. Please contact Tony Howe, Historic Environment Planning Manager via email at The job advert closes at 23:59 on 31/05/2026 with interviews planned to follow. This post has been designated as a politically restricted post in accordance with the Local Government and Housing Act 1989. Local Government Reorganisation (LGR) Surrey County Council is undergoing Local Government Reorganisation, moving from a two-tier system to two new unitary councils in April 2027. If you are employed by Surrey on 1st April 2027, your role will transfer with current terms and conditions to one of the new organisations, supporting local devolution and greater powers for our communities. Our Commitment We are a disability confident employer which means if you have shared a disability on your application form and have evidenced you meet the minimum criteria, we guarantee you an interview. Your skills and experience truly matter to us. From application to your first day, we're committed to supporting you with any adjustments you need, we value inclusion and warmly welcome you to join and help build a workplace where everyone belongs.

Service Director Customer Services About Plymouth Plymouth is Britain's Ocean City - ambitious, forward-looking and proud of its identity. With significant investment, growth and regeneration underway, the city is evolving rapidly. We are focused on delivering high-quality public services, improving outcomes for residents and creating a sustainable, inclusive future. The Role This is a pivotal leadership role with a clear and uncompromising focus on customer service. As Service Director for Customer Services, you will define, lead and embed a Council-wide approach to customer service excellence. This is not simply about overseeing services, it is about owning and delivering the Council's Customer Service Strategy, redesigning services around the customer, and building the capability, leadership and training needed to deliver it consistently across the organisation. You will lead a broad portfolio including the contact centre, customer experience, complaints, business support and city-wide customer access through our 'front doors'. You will ensure services are simple, inclusive and effective, balancing digitally enabled delivery with high-quality human interaction where it matters most. Reporting to the Chief Operating Officer, you will operate as a key member of the senior leadership team, working closely with elected members, partners and stakeholders to drive a step-change in customer experience across the organisation. The Opportunity This is a role with real scale and impact. You will: Define and deliver a clear Customer Service Strategy, setting the standard for what good looks like across the Council Act as the organisation's customer services lead, shaping direction and holding services to account for delivery Embed a strong, consistent customer-focused culture across all front-line services Establish and lead a customer service training and development approach, building capability and confidence across the organisation Drive service redesign using data and insight to improve experience and reduce avoidable demand Ensure services are digitally enabled and accessible, while remaining inclusive for those who need additional support Oversee key enabling services including contact centre, complaints and business support, ensuring high performance and value for money This is an opportunity to define how customer service is delivered across the Council, lead cultural and organisational change, and position Plymouth as a high-performing, customer-focused authority. What We're Looking For We are looking for a strategic customer services leader who can operate effectively at Chief Officer level. You will bring: A strong track record of defining and delivering customer service strategy at scale Significant experience of leading customer service or customer experience functions, with a clear focus on outcomes The ability to embed a customer-focused culture across complex organisations through leadership and influence Experience of building organisational capability, including designing and delivering customer service training and development A strong understanding of how data, insight and digital approaches can improve customer experience Political awareness and experience of working with elected members and senior stakeholders A focus on performance, outcomes and continuous improvement You will be a visible and credible leader, able to set direction, build capability and deliver measurable improvement at pace. Why Join Us Plymouth City Council is committed to delivering better outcomes for our residents and communities. This role offers the opportunity to redefine how we serve our customers, lead significant cultural change and make a lasting impact on the experience of every resident who interacts with the Council. The expectation is that the role will be office-based for 3 to 4 days per week to support collaboration and visibility, with flexibility around how the remaining time is worked. As a flexible employer, we are open to discussing working arrangements to balance service needs with individual circumstances. If you have any queries, please contact Please note the current role profile is undergoing a grading review and cannot be published at this stage, but the draft version can be provided on request via the email address above. Closing date: 28 May Assessment Centre: 11 June Final interview: 17 June

Support. Inspire. Change a Child's Future. Join us as a Support Worker at our modern, well-equipped children's home and be part of our dedicated team who are passionate about helping children and young people to thrive. We provide care for up to four children aged 10-17 who may have experienced emotional trauma. Working within our Pillars of Parenting model, you'll help each child build on their strengths, develop life skills, and achieve positive outcomes. With a trauma-informed approach, we aim to reunite children with their families or support their transition to independence. What you'll do: Build positive, trauma-informed relationships with children, families and professionals to advocate for their needs. Provide high-quality physical and emotional care in a safe, supportive environment. Help children achieve progress in education, life skills and personal development. Contribute to care plans, maintain accurate records, and write reports for families and professionals. Ensure safety through risk assessments, safeguarding practices and compliance with policies. Engage in ongoing training and professional development to meet legislative and care standards. What we're looking for: Level 3 Diploma in Residential Childcare (or willingness to complete with support). Understanding of child development, safeguarding and trauma-informed care. Team player with strong communication and interpersonal skills. Emotionally resilient and physically able to meet the demands of the role. Able to use IT systems. Why join us? Make a difference: Create a nurturing environment where the lives of young people can be transformed. Career growth and development: Take the next step in your career and strengthen your skills and expertise. You'll enjoy access to Hampshire County Council's wide range of training and learning development assets, which are known to be outstanding. Employee support: Access to Health Assured's comprehensive Employee Assistance Programme to support your physical and mental wellbeing, including 24/7 telephone support, a suite of online resources, and legal and financial advice. Competitive benefits package: Including generous annual leave entitlement, occupational sick pay, and access to the Local Government Pension Scheme. Other job titles may include: Child & Youth Support Worker, Residential Childcare Worker, Children's Support Practitioner, Child Support Worker, Young People's Support Worker, Youth Residential Worker, Residential Care Officer (Children) To learn more about this role, please review our Candidate Pack available on our website. Please click on the Apply button for details.

Neighbourhood Officer - Coventry Make a real difference in your community We're partnering with a leading housing association to recruit a Neighbourhood Officer in Coventry. This is a fantastic opportunity to play a key role in creating safe, well-managed communities where residents are proud to live. Location: Coventry Salary: £36,149 per annum / £18.79 per hour (PAYE, umbrella option available) Hours: Monday - Friday, 37 hours per week Contract: 3 months (with potential extension) About the Role As a Neighbourhood Officer, you'll take ownership of a patch of approximately 500 properties , ensuring estates are well maintained and tenancy standards are upheld. This is a field-based position , so a full UK driving licence and access to a vehicle are essential. You'll also have flexibility to work from home or from an office for administrative duties. Key Responsibilities Manage anti-social behaviour (ASB) cases and tenancy-related issues Carry out estate and block inspections Handle tenancy changes and enforce tenancy conditions Work collaboratively with partner agencies to resolve ASB Ensure compliance with health & safety standards and fire risk assessments Provide advice on tenancy matters and make safeguarding referrals What We're Looking For Full UK driving licence and access to a vehicle Proven experience in housing management , tenancy enforcement , and ASB casework Strong understanding of social housing legislation Excellent communication and organisational skills Confident IT skills and ability to work effectively under pressure Ready to Make an Impact? If you're passionate about housing and community well-being, we'd love to hear from you. Apply now by sending your up-to-date CV and help us build neighbourhoods where people feel safe, supported, and proud to live.

Home-based with attendance at our Dartford estate office two days per week. Full-time (35 hours per week), Permanent Are you looking for an employer that understands the importance of balancing work and life and offers flexibility by allowing you to work from home? Would you love to work for a company where 95.2% of staff recently stated in an anonymous survey that they would recommend us as an employer? About CDS - CDS exists to provide, support and promote co-operative and community-led housing so that more people can live and work in co-operative ways. We are the country's largest provider of governance, financial and housing management support to small housing co-operatives, we are small social landlord in our own right and we are innovating new routes to grow community-led housing in England. Our work is values-led, people-focused and grounded in accountability. The opportunity - As a Housing Officer, you will be a trusted, visible point of contact for residents. You'll listen carefully to their concerns, resolve issues quickly and fairly and make sure they feel safe, supported and proud of where they live. You'll manage a varied housing patch - from tenancy and estate management to ASB, lettings and voids - and work closely with colleagues to keep services running smoothly and ensure our residents have a good experience living in our housing. You will be known for acting on what residents tell you and following through on every commitment you make. About you - You care deeply about giving residents a great experience. You're an excellent listener, able to communicate clearly and respectfully, even when conversations are challenging. You're organised, reliable and keep your promises. You enjoy solving problems, working at pace and using good judgement to get things done. You bring strong attention to detail, a commitment to following policies and procedures, are confident with IT and have the ability to manage a busy, varied workload. Whether you have housing experience or closely transferable skills, your approach, values and commitment to residents matter most. You either have a car and full driving license or can reliably travel regularly around Dartford and Bexley. Our values - We recruit and develop people who live our values every day: Unity, Trust, Intention, Impact, Collaboration, Communication and Kindness. If these reflect how you work, we'd love to hear from you. Working here - We offer genuine flexibility (hybrid working with access to our SE1 office), a supportive culture and opportunities to learn and develop alongside a competitive benefits package. Inclusion - We are working to be an anti-racist, inclusive organisation and we welcome applications from people of all backgrounds. We value challenge, learning and different perspectives in all our work. Closing date : Monday, 1st June 2026 at 8am Interviews: Tuesday, 23rd June 2026 (in person at our Central London offices

Housing Officer x6 (Bedfordshire/Buckinghamshire) Location: Bedfordshire, Buckinghamshire Salary : £36,000 per annum Vacancy Type: Full-time It matters. So we're bringing it closer to home. Our customers have told us they want us to better understand their needs at a local level, and to be more visible in the communities we serve. We've listened. That's why we're creating new roles, strengthening our local presence, and looking for people who want to be part of what comes next. This is a varied, hands-on role where no two days are the same. You'll be a visible and trusted presence in your communities - supporting customers, managing tenancies proactively, and working closely with partners to help people sustain their homes and live well. We are looking for six Housing Officers to cover the following patches in the Bedfordshire/Buckinghamshire area: x 2 - Bedford x 2 - Central Bedford x 1 - Central Bedford, Luton, North Hertfordshire x 1 - Milton Keynes, Buckinghamshire What you'll be doing You'll take ownership of a defined patch, acting as the key point of contact for residents and ensuring services are responsive, compliant, and customer-focused. Your responsibilities will include: Managing the full tenancy lifecycle, from sign-up through to end of tenancy Handling tenancy changes, mutual exchanges, and investigations into tenancy breaches or fraud Supporting lettings and voids activity to minimise rent loss and turnaround times Carrying out estate inspections and addressing neighbourhood and environmental issues Managing low-level anti-social behaviour, neighbour disputes, and supporting more complex cases Identifying and responding to vulnerability, safeguarding, hoarding, and non-access cases Completing person-centred fire risk assessments and monitoring health and safety issues Investigating complaints and learning from outcomes to improve services Working in partnership with local authorities and external agencies to support customers effectively Throughout everything you do, you'll champion Stonewater's Customer Promise - delivering services that are respectful, personalised, and trauma-informed. What we're looking for You'll bring experience of housing management or a similar customer-facing role, along with the confidence to manage complex and sensitive situations professionally. You'll also have: Experience of tenancy, estate management, lettings or neighbourhood services within social housing Knowledge of housing legislation, including safeguarding, ASB and welfare reform Strong communication and influencing skills, with the ability to work calmly under pressure A customer-focused mindset, with a commitment to equality, inclusion and trauma-informed practice Confidence using digital systems and data to manage cases and improve performance The ability to work independently, manage competing priorities, and make sound day-to-day decisions You'll also be comfortable working flexibly, including participating in an out-of-hours rota where required. Why join us? At Stonewater, our customer promise is " We are proud to make things personal; if it matters to our customers, it matters to us." This role is at the heart of how we build trust with our customers. If you're someone who takes pride in getting things right, supporting others, and making a difference through everyday interactions, we'd love to hear from you. Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references and possession of a valid Right to Work document. Discover Stonewater: Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Our mission is to provide quality homes and services for people whose needs are not met by the open market. We're looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people's lives. We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation. Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. To Apply If you feel you are a suitable candidate and would like to work for Stonewater, please click apply to be redirected to our website to complete your application.

Housing Officer - East Anglia Location: East Anglia Salary : £36,000 per annum Vacancy Type: Full-time Closing date: 26 May, 2026 It matters. So we're bringing it closer to home. Our customers have told us they want us to better understand their needs at a local level, and to be more visible in the communities we serve. We've listened. That's why we're creating new roles, strengthening our local presence, and looking for people who want to be part of what comes next. This is a varied, hands-on role where no two days are the same. You'll be a visible and trusted presence in your communities - supporting customers, managing tenancies proactively, and working closely with partners to help people sustain their homes and live well. We are looking for one Housing Officer to cover the following patch in the East Anglia area: Cambridge, East Cambridgeshire, Huntingdonshire, King's Lynn And West Norfolk, Norwich, South Cambridgeshire, West Suffolk What you'll be doing You'll take ownership of a defined patch, acting as the key point of contact for residents and ensuring services are responsive, compliant, and customer-focused. Your responsibilities will include: Managing the full tenancy lifecycle, from sign-up through to end of tenancy Handling tenancy changes, mutual exchanges, and investigations into tenancy breaches or fraud Supporting lettings and voids activity to minimise rent loss and turnaround times Carrying out estate inspections and addressing neighbourhood and environmental issues Managing low-level anti-social behaviour, neighbour disputes, and supporting more complex cases Identifying and responding to vulnerability, safeguarding, hoarding, and non-access cases Completing person-centred fire risk assessments and monitoring health and safety issues Investigating complaints and learning from outcomes to improve services Working in partnership with local authorities and external agencies to support customers effectively Throughout everything you do, you'll champion Stonewater's Customer Promise - delivering services that are respectful, personalised, and trauma-informed. What we're looking for You'll bring experience of housing management or a similar customer-facing role, along with the confidence to manage complex and sensitive situations professionally. You'll also have: Experience of tenancy, estate management, lettings or neighbourhood services within social housing Knowledge of housing legislation, including safeguarding, ASB and welfare reform Strong communication and influencing skills, with the ability to work calmly under pressure A customer-focused mindset, with a commitment to equality, inclusion and trauma-informed practice Confidence using digital systems and data to manage cases and improve performance The ability to work independently, manage competing priorities, and make sound day-to-day decisions You'll also be comfortable working flexibly, including participating in an out-of-hours rota where required. Why join us? At Stonewater, our customer promise is " We are proud to make things personal; if it matters to our customers, it matters to us." This role is at the heart of how we build trust with our customers. If you're someone who takes pride in getting things right, supporting others, and making a difference through everyday interactions, we'd love to hear from you. Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references and possession of a valid Right to Work document. Discover Stonewater: Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Our mission is to provide quality homes and services for people whose needs are not met by the open market. We're looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people's lives. We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation. Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. To Apply If you feel you are a suitable candidate and would like to work for Stonewater, please click apply to be redirected to our website to complete your application.

Housing Officer x3 - Warwickshire, Northamptonshire Location: Warwickshire, Northamptonshire Salary : £36,000 per annum Vacancy Type: Full-time Closing date: 26 May, 2026 It matters. So we're bringing it closer to home. Our customers have told us they want us to better understand their needs at a local level, and to be more visible in the communities we serve. We've listened. That's why we're creating new roles, strengthening our local presence, and looking for people who want to be part of what comes next. This is a varied, hands-on role where no two days are the same. You'll be a visible and trusted presence in your communities - supporting customers, managing tenancies proactively, and working closely with partners to help people sustain their homes and live well. We are looking for three Housing Officers to cover the following patches in the Northamptonshire/Warwickshire area: x1 Harborough, Hinckley And Bosworth, North Northamptonshire, Nuneaton And Bedworth, Rugby, Rutland x1 Warwick x1 Cherwell, Stratford-upon-Avon, West Northamptonshire What you'll be doing You'll take ownership of a defined patch, acting as the key point of contact for residents and ensuring services are responsive, compliant, and customer-focused. Your responsibilities will include: Managing the full tenancy lifecycle, from sign-up through to end of tenancy Handling tenancy changes, mutual exchanges, and investigations into tenancy breaches or fraud Supporting lettings and voids activity to minimise rent loss and turnaround times Carrying out estate inspections and addressing neighbourhood and environmental issues Managing low-level anti-social behaviour, neighbour disputes, and supporting more complex cases Identifying and responding to vulnerability, safeguarding, hoarding, and non-access cases Completing person-centred fire risk assessments and monitoring health and safety issues Investigating complaints and learning from outcomes to improve services Working in partnership with local authorities and external agencies to support customers effectively Throughout everything you do, you'll champion Stonewater's Customer Promise - delivering services that are respectful, personalised, and trauma-informed. What we're looking for You'll bring experience of housing management or a similar customer-facing role, along with the confidence to manage complex and sensitive situations professionally. You'll also have: Experience of tenancy, estate management, lettings or neighbourhood services within social housing Knowledge of housing legislation, including safeguarding, ASB and welfare reform Strong communication and influencing skills, with the ability to work calmly under pressure A customer-focused mindset, with a commitment to equality, inclusion and trauma-informed practice Confidence using digital systems and data to manage cases and improve performance The ability to work independently, manage competing priorities, and make sound day-to-day decisions You'll also be comfortable working flexibly, including participating in an out-of-hours rota where required. Why join us? At Stonewater, our customer promise is " We are proud to make things personal; if it matters to our customers, it matters to us." This role is at the heart of how we build trust with our customers. If you're someone who takes pride in getting things right, supporting others, and making a difference through everyday interactions, we'd love to hear from you. Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references and possession of a valid Right to Work document. Discover Stonewater: Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Our mission is to provide quality homes and services for people whose needs are not met by the open market. We're looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people's lives. We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation. Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. To Apply If you feel you are a suitable candidate and would like to work for Stonewater, please click apply to be redirected to our website to complete your application.