Ivanti Administrator (Patching Analyst) Location: Warwickshire - Hybrid/Remote working options available (Candidates must be UK based) Duration: Min 6 months Rate: (Apply online only) Per Day (Inside IR35 via Umbrella) Our leading financial services client in the Midlands is seeking an experienced Ivanti Administrator to support and optimise their new enterprise patch management service. The role will focus on policy configuration, reporting, and analysing deployment data to drive service performance and reliability. Key Responsibilities: Support roll out of the Ivanti Neurons patch tool and delegate access to 3rd party vendors Configure and maintain Ivanti patching policies across the estate Develop and manage reports to support compliance, risk, and operational insights Analyse deployment data to identify trends, failures, and improvement opportunities Support the end-to-end patching service, ensuring high levels of compliance and stability Work with stakeholders to provide accurate, timely enterprise reporting Investigate patching issues and recommend remediation actions Skills & Experience: Strong hands-on experience with Ivanti (Neurons or equivalent) - ESSENTIAL Solid Windows OS knowledge (desktop & server) to troubleshoot patching behaviour Ability to interpret patch deployment data and identify trends or systemic issues Experience producing enterprise-level reporting and dashboards Strong analytical and problem-solving skills Experience working in large enterprise environments Familiarity with broader patching ecosystems (e.g., Qualys, Intune, SCCM) Understanding of IT service management processes If your profile demonstrates strong and recent experience in the above areas - please submit your application to Jackie Dean at TXP for consideration. TXP takes great pride in representing socially responsible clients who not only prioritise diversity and inclusion but also actively combat social inequality. Together, we have the power to make a profound impact on fostering a more equitable and inclusive society. By working with us, you become part of a movement dedicated to promoting a diverse and inclusive workforce.
May 21, 2026
Contractor
Ivanti Administrator (Patching Analyst) Location: Warwickshire - Hybrid/Remote working options available (Candidates must be UK based) Duration: Min 6 months Rate: (Apply online only) Per Day (Inside IR35 via Umbrella) Our leading financial services client in the Midlands is seeking an experienced Ivanti Administrator to support and optimise their new enterprise patch management service. The role will focus on policy configuration, reporting, and analysing deployment data to drive service performance and reliability. Key Responsibilities: Support roll out of the Ivanti Neurons patch tool and delegate access to 3rd party vendors Configure and maintain Ivanti patching policies across the estate Develop and manage reports to support compliance, risk, and operational insights Analyse deployment data to identify trends, failures, and improvement opportunities Support the end-to-end patching service, ensuring high levels of compliance and stability Work with stakeholders to provide accurate, timely enterprise reporting Investigate patching issues and recommend remediation actions Skills & Experience: Strong hands-on experience with Ivanti (Neurons or equivalent) - ESSENTIAL Solid Windows OS knowledge (desktop & server) to troubleshoot patching behaviour Ability to interpret patch deployment data and identify trends or systemic issues Experience producing enterprise-level reporting and dashboards Strong analytical and problem-solving skills Experience working in large enterprise environments Familiarity with broader patching ecosystems (e.g., Qualys, Intune, SCCM) Understanding of IT service management processes If your profile demonstrates strong and recent experience in the above areas - please submit your application to Jackie Dean at TXP for consideration. TXP takes great pride in representing socially responsible clients who not only prioritise diversity and inclusion but also actively combat social inequality. Together, we have the power to make a profound impact on fostering a more equitable and inclusive society. By working with us, you become part of a movement dedicated to promoting a diverse and inclusive workforce.
IT SerivceDesk Analyst Location: Uxbridge (Hybrid) Duration: 3 Months Initially Day Rate: 300 IR35: Outside Role Overview We are seeking a customer-focused IT Support Officer to provide high-quality, front-line IT support to users within a higher education environment. Acting as the first point of contact for IT queries, you will deliver technical assistance across various channels including in-person, phone, email, and chat. The role requires a proactive approach to problem-solving, a strong customer service ethic, and the ability to work collaboratively within a wider IT support team. Key Responsibilities Provide friendly, professional, and customer-focused front-of-house IT support Assist users with device connectivity, printing, software access, and general IT enquiries Monitor, prioritise, and resolve support tickets within agreed service levels Deploy and support hardware and equipment in line with institutional standards Apply ITIL-aligned service management processes Investigate and escalate incidents, documenting key actions and outcomes Support user testing, pilot rollouts, and feedback gathering for new services Supervise and support junior team members during operational hours Maintain accurate documentation and update the internal knowledge base Deliver basic training and user guidance on supported systems and software Support university events such as exams, enrolment, and registration Ensure compliance with IT and Health & Safety policies, including risk assessments Participate in process improvement initiatives and service reviews
May 21, 2026
Contractor
IT SerivceDesk Analyst Location: Uxbridge (Hybrid) Duration: 3 Months Initially Day Rate: 300 IR35: Outside Role Overview We are seeking a customer-focused IT Support Officer to provide high-quality, front-line IT support to users within a higher education environment. Acting as the first point of contact for IT queries, you will deliver technical assistance across various channels including in-person, phone, email, and chat. The role requires a proactive approach to problem-solving, a strong customer service ethic, and the ability to work collaboratively within a wider IT support team. Key Responsibilities Provide friendly, professional, and customer-focused front-of-house IT support Assist users with device connectivity, printing, software access, and general IT enquiries Monitor, prioritise, and resolve support tickets within agreed service levels Deploy and support hardware and equipment in line with institutional standards Apply ITIL-aligned service management processes Investigate and escalate incidents, documenting key actions and outcomes Support user testing, pilot rollouts, and feedback gathering for new services Supervise and support junior team members during operational hours Maintain accurate documentation and update the internal knowledge base Deliver basic training and user guidance on supported systems and software Support university events such as exams, enrolment, and registration Ensure compliance with IT and Health & Safety policies, including risk assessments Participate in process improvement initiatives and service reviews
1stLine Support / Service Desk Analyst / IT Support Based in Wakefield- Mon Fri needed to provide end user support, hybrid currently. You must be eligible to become SC Cleared and want to progress your skill set and career! . As 1st Line Support / Service Desk Analyst / IT Support you should have some of the following skills: Microsoft Windows 10/11, Microsoft Office 365, Active Directory, Group Policy, SCCM or be willing and proactive in upskilling yourself. Successful 1stLine Support / Service Desk Analyst / IT Support need to have excellent communication skills, strong and logical troubleshooting / diagnostic s ability, be resourceful, with a growth mindset and a drive and ambition to progress yourself. Any 1stLine Support / Service Desk Analyst / IT Support who has had any previous experience of adding value to a team and being the go-to person will have a huge advantage. Apply now we are waiting to invest in your career!
May 21, 2026
Full time
1stLine Support / Service Desk Analyst / IT Support Based in Wakefield- Mon Fri needed to provide end user support, hybrid currently. You must be eligible to become SC Cleared and want to progress your skill set and career! . As 1st Line Support / Service Desk Analyst / IT Support you should have some of the following skills: Microsoft Windows 10/11, Microsoft Office 365, Active Directory, Group Policy, SCCM or be willing and proactive in upskilling yourself. Successful 1stLine Support / Service Desk Analyst / IT Support need to have excellent communication skills, strong and logical troubleshooting / diagnostic s ability, be resourceful, with a growth mindset and a drive and ambition to progress yourself. Any 1stLine Support / Service Desk Analyst / IT Support who has had any previous experience of adding value to a team and being the go-to person will have a huge advantage. Apply now we are waiting to invest in your career!
Help Desk Analyst 3 Month rolling contract Inside IR35 The role of the Helpdesk/End User Technology Analyst comprises of two distinct underpinning business requirements geared around ensuring "First Point of Contact" and "First Contact Resolution" for our customers. The role exists to restore end user technology issues or request completions as soon as possible (either remotely or at desk side); To provide efficient and effective customer services through the recording and managing telephone and email queries, incidents, or service requests. Aligning to ITIL methodology, providing an efficient and customer focused Helpdesk/Service Desk to the business. Providing desk-side assistance for "line of business" applications, core device support and operating systems, specifically; desktops, laptops, Apple Mac and the corporate software stack including business applications. Main Responsibilities The role is an Onsite, and is a shift-based role - This includes early shifts (starting at 7am), Late Shifts (Finishing at 10pm) and Weekend shifts. Role is First Line Support within the End User Technology team (Handling Support queries that come in via Phone call, Email and ServiceNow Chat) If you are not able to resolve this at 'First point of contact' then support tickets would be escalated to Level 2 Support teams. Responding to telephone and email incidents, queries and service requests in a professional and courteous manner based on an agreed SLA or OLA Logging of all works - ensuring incidents, queries and service requests are logged, prioritised, tracked and resolved within predefined Service Levels Operating in a flexible mode - being able to seamlessly switch between a telephone/desk-side role as and when required Agreeing work priority levels with the customer to ensure customer expectations are managed and the ticket reflects the risk & impact accordingly. Investigating incidents where possible either remotely or desk-side, leaning on an agreed toolset to logon to the customer's machine to perform troubleshooting. Correctly routing a ticket to the appropriate team who is able to resolve the incident if first line knowledge or access is not sufficient. Dealing with and communicating escalations accordingly. Seeking knowledge missing where appropriate, documenting and disseminating the knowledge accordingly. Undertaking agreed proactive works which are agreed to maintain our systems thus avoiding tickets being raised by staying "one step ahead". Maintaining and growing relationships across immediate team and wider IT teams to ensure collaborative approach to resolve customer requests as soon as possible. Ensure that Information Security considerations and controls are in place which adhere to the Information Security/Computer Policy. Align to the threat response procedures defined by the IT Security Team owned by IT Helpdesk Team Lead Ensuring customer satisfaction levels are maintained and improved where possible. Ensuring a personable desk-side manner with the ability to put users at ease. Recognising and adhering to change management processes to protect production environment. Manage liaison with suppliers (including internal) to ensure fixes are delivered in a timely fashion
May 21, 2026
Contractor
Help Desk Analyst 3 Month rolling contract Inside IR35 The role of the Helpdesk/End User Technology Analyst comprises of two distinct underpinning business requirements geared around ensuring "First Point of Contact" and "First Contact Resolution" for our customers. The role exists to restore end user technology issues or request completions as soon as possible (either remotely or at desk side); To provide efficient and effective customer services through the recording and managing telephone and email queries, incidents, or service requests. Aligning to ITIL methodology, providing an efficient and customer focused Helpdesk/Service Desk to the business. Providing desk-side assistance for "line of business" applications, core device support and operating systems, specifically; desktops, laptops, Apple Mac and the corporate software stack including business applications. Main Responsibilities The role is an Onsite, and is a shift-based role - This includes early shifts (starting at 7am), Late Shifts (Finishing at 10pm) and Weekend shifts. Role is First Line Support within the End User Technology team (Handling Support queries that come in via Phone call, Email and ServiceNow Chat) If you are not able to resolve this at 'First point of contact' then support tickets would be escalated to Level 2 Support teams. Responding to telephone and email incidents, queries and service requests in a professional and courteous manner based on an agreed SLA or OLA Logging of all works - ensuring incidents, queries and service requests are logged, prioritised, tracked and resolved within predefined Service Levels Operating in a flexible mode - being able to seamlessly switch between a telephone/desk-side role as and when required Agreeing work priority levels with the customer to ensure customer expectations are managed and the ticket reflects the risk & impact accordingly. Investigating incidents where possible either remotely or desk-side, leaning on an agreed toolset to logon to the customer's machine to perform troubleshooting. Correctly routing a ticket to the appropriate team who is able to resolve the incident if first line knowledge or access is not sufficient. Dealing with and communicating escalations accordingly. Seeking knowledge missing where appropriate, documenting and disseminating the knowledge accordingly. Undertaking agreed proactive works which are agreed to maintain our systems thus avoiding tickets being raised by staying "one step ahead". Maintaining and growing relationships across immediate team and wider IT teams to ensure collaborative approach to resolve customer requests as soon as possible. Ensure that Information Security considerations and controls are in place which adhere to the Information Security/Computer Policy. Align to the threat response procedures defined by the IT Security Team owned by IT Helpdesk Team Lead Ensuring customer satisfaction levels are maintained and improved where possible. Ensuring a personable desk-side manner with the ability to put users at ease. Recognising and adhering to change management processes to protect production environment. Manage liaison with suppliers (including internal) to ensure fixes are delivered in a timely fashion
Ivanti Administrator (Patching Analyst) Location: Warwickshire - Hybrid/Remote working options available (Candidates must be UK based) Duration: Min 6 months Rate: £500-550 Per Day (Inside IR35 via Umbrella) Our leading financial services client in the Midlands is seeking an experienced Ivanti Administrator to support and optimise their new enterprise patch management service. The role will focus on policy configuration, reporting, and analysing deployment data to drive service performance and reliability. Key Responsibilities: Support roll out of the Ivanti Neurons patch tool and delegate access to 3rd party vendors Configure and maintain Ivanti patching policies across the estate Develop and manage reports to support compliance, risk, and operational insights Analyse deployment data to identify trends, failures, and improvement opportunities Support the end-to-end patching service, ensuring high levels of compliance and stability Work with stakeholders to provide accurate, timely enterprise reporting Investigate patching issues and recommend remediation actions Skills & Experience: Strong hands-on experience with Ivanti (Neurons or equivalent) - ESSENTIAL Solid Windows OS knowledge (desktop & server) to troubleshoot patching behaviour Ability to interpret patch deployment data and identify trends or systemic issues Experience producing enterprise-level reporting and dashboards Strong analytical and problem-solving skills Experience working in large enterprise environments Familiarity with broader patching ecosystems (e.g., Qualys, Intune, SCCM) Understanding of IT service management processes If your profile demonstrates strong and recent experience in the above areas - please submit your application to Jackie Dean at TXP for consideration. TXP takes great pride in representing socially responsible clients who not only prioritise diversity and inclusion but also actively combat social inequality. Together, we have the power to make a profound impact on fostering a more equitable and inclusive society. By working with us, you become part of a movement dedicated to promoting a diverse and inclusive workforce.
May 21, 2026
Contractor
Ivanti Administrator (Patching Analyst) Location: Warwickshire - Hybrid/Remote working options available (Candidates must be UK based) Duration: Min 6 months Rate: £500-550 Per Day (Inside IR35 via Umbrella) Our leading financial services client in the Midlands is seeking an experienced Ivanti Administrator to support and optimise their new enterprise patch management service. The role will focus on policy configuration, reporting, and analysing deployment data to drive service performance and reliability. Key Responsibilities: Support roll out of the Ivanti Neurons patch tool and delegate access to 3rd party vendors Configure and maintain Ivanti patching policies across the estate Develop and manage reports to support compliance, risk, and operational insights Analyse deployment data to identify trends, failures, and improvement opportunities Support the end-to-end patching service, ensuring high levels of compliance and stability Work with stakeholders to provide accurate, timely enterprise reporting Investigate patching issues and recommend remediation actions Skills & Experience: Strong hands-on experience with Ivanti (Neurons or equivalent) - ESSENTIAL Solid Windows OS knowledge (desktop & server) to troubleshoot patching behaviour Ability to interpret patch deployment data and identify trends or systemic issues Experience producing enterprise-level reporting and dashboards Strong analytical and problem-solving skills Experience working in large enterprise environments Familiarity with broader patching ecosystems (e.g., Qualys, Intune, SCCM) Understanding of IT service management processes If your profile demonstrates strong and recent experience in the above areas - please submit your application to Jackie Dean at TXP for consideration. TXP takes great pride in representing socially responsible clients who not only prioritise diversity and inclusion but also actively combat social inequality. Together, we have the power to make a profound impact on fostering a more equitable and inclusive society. By working with us, you become part of a movement dedicated to promoting a diverse and inclusive workforce.
IT Operations Manager Bradford + Hybrid Up to 60,000 Your new role To take day-to-day ownership of our IT services and infrastructure, lead the helpdesk team, and play an active role in driving how we use AI and automation to work smarter. Working in conjunction with the IT Director on our broader IT, AI and data strategies. Responsibilities Responsible for the reliable, day-to-day running of IT services across both sites - infrastructure, cloud platforms, applications, telephony and end-user computing - with overall accountability for service health, capacity and major incident escalation. Day-to-day supervision of the IT Helpdesk Analysts, setting clear priorities, quality assurance, day-to-day workload management, appraisals and performance management. Manage the operational health of our Azure-based infrastructure alongside Microsoft 365 platforms, keeping platforms patched, monitored, documented and secure, and contributing to infrastructure projects as they arise Oversee availability and supplier coordination for our core legal systems, including our Practice Management System (Partner for Windows) and Document Management System (NetDocuments). Work with the IT Director to identify and deliver AI and automation opportunities across the firm. Operational ownership of our cyber security and data security provisions including Cyber Essentials Plus, access management, patching, backup and DR. Work with the IT Director, MSP and specialist suppliers to keep the firm secure and compliant. Manage supplier and MSP relationships day-to-day, holding partners to SLAs and feeding into renewal and procurement decisions. Maintain IT policies and procedures current, relevant and auditable, escalating concerns to the IT Director promptly. Experience needed Experience in an IT operations or IT management role, ideally within professional or regulated services and with a commercial mindset. Experience of managing people, capable of flexing and adapting their style in order to get the best from their team members. Working knowledge of Microsoft-centric environments: Azure, Intune, Entra ID and Microsoft 365. Experience with Power Automate and a genuine interest in AI and automation. The ability to present complex technical information clearly to non-technical stakeholders Experience managing third-party suppliers and MSP relationships Proven ability to use ITSM tools and good service management practices to support reliable, customer-focused IT services. Understanding of cybersecurity fundamentals, including experience with Cyber Essentials or similar. Open and collaborative style of working, fostering trust and reassurance in others. An ambitious and innovative mindset. Experience with Microsoft Copilot Studio or similar agentic AI/automation platforms Working knowledge of Microsoft 365 Copilot and how to drive value from it in a business context Previous experience of using Partner for Windows (P4W) and/or NetDocuments or similar case management systems. An approachable, friendly and open style of working, with the ability to build and maintain relationships with colleagues. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
May 21, 2026
Full time
IT Operations Manager Bradford + Hybrid Up to 60,000 Your new role To take day-to-day ownership of our IT services and infrastructure, lead the helpdesk team, and play an active role in driving how we use AI and automation to work smarter. Working in conjunction with the IT Director on our broader IT, AI and data strategies. Responsibilities Responsible for the reliable, day-to-day running of IT services across both sites - infrastructure, cloud platforms, applications, telephony and end-user computing - with overall accountability for service health, capacity and major incident escalation. Day-to-day supervision of the IT Helpdesk Analysts, setting clear priorities, quality assurance, day-to-day workload management, appraisals and performance management. Manage the operational health of our Azure-based infrastructure alongside Microsoft 365 platforms, keeping platforms patched, monitored, documented and secure, and contributing to infrastructure projects as they arise Oversee availability and supplier coordination for our core legal systems, including our Practice Management System (Partner for Windows) and Document Management System (NetDocuments). Work with the IT Director to identify and deliver AI and automation opportunities across the firm. Operational ownership of our cyber security and data security provisions including Cyber Essentials Plus, access management, patching, backup and DR. Work with the IT Director, MSP and specialist suppliers to keep the firm secure and compliant. Manage supplier and MSP relationships day-to-day, holding partners to SLAs and feeding into renewal and procurement decisions. Maintain IT policies and procedures current, relevant and auditable, escalating concerns to the IT Director promptly. Experience needed Experience in an IT operations or IT management role, ideally within professional or regulated services and with a commercial mindset. Experience of managing people, capable of flexing and adapting their style in order to get the best from their team members. Working knowledge of Microsoft-centric environments: Azure, Intune, Entra ID and Microsoft 365. Experience with Power Automate and a genuine interest in AI and automation. The ability to present complex technical information clearly to non-technical stakeholders Experience managing third-party suppliers and MSP relationships Proven ability to use ITSM tools and good service management practices to support reliable, customer-focused IT services. Understanding of cybersecurity fundamentals, including experience with Cyber Essentials or similar. Open and collaborative style of working, fostering trust and reassurance in others. An ambitious and innovative mindset. Experience with Microsoft Copilot Studio or similar agentic AI/automation platforms Working knowledge of Microsoft 365 Copilot and how to drive value from it in a business context Previous experience of using Partner for Windows (P4W) and/or NetDocuments or similar case management systems. An approachable, friendly and open style of working, with the ability to build and maintain relationships with colleagues. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Service Desk Analyst - Caerphilly - 24,785 + benefits We're working with a growing organisation looking to appoint an Service Desk Analyst to join their Cardiff-based support team. This role will see you providing 1st line technical support to users across a global business, supporting Microsoft 365 environments, troubleshooting hardware and software issues, and ensuring excellent customer service across the IT function. You'll be joining a collaborative IT team with exposure to a wide range of technologies and the opportunity to develop your technical skills further. Key Responsibilities Provide 1st line IT support via phone, email and face-to-face Log and manage incidents through the ticketing system Support Microsoft 365 applications and company hardware/software Escalate complex issues where required Support new starter onboarding and inductions Work within agreed SLAs and ITIL best practice Experience Required Previous IT support or helpdesk experience Knowledge of Microsoft 365 Strong communication and customer service skills Experience working with ticketing systems ITIL Foundation desirable What's on Offer Supportive team environment Career development opportunities Exposure to global IT operations Hybrid/flexible working opportunities where applicable To apply or find out more, please get in touch.
May 21, 2026
Full time
Service Desk Analyst - Caerphilly - 24,785 + benefits We're working with a growing organisation looking to appoint an Service Desk Analyst to join their Cardiff-based support team. This role will see you providing 1st line technical support to users across a global business, supporting Microsoft 365 environments, troubleshooting hardware and software issues, and ensuring excellent customer service across the IT function. You'll be joining a collaborative IT team with exposure to a wide range of technologies and the opportunity to develop your technical skills further. Key Responsibilities Provide 1st line IT support via phone, email and face-to-face Log and manage incidents through the ticketing system Support Microsoft 365 applications and company hardware/software Escalate complex issues where required Support new starter onboarding and inductions Work within agreed SLAs and ITIL best practice Experience Required Previous IT support or helpdesk experience Knowledge of Microsoft 365 Strong communication and customer service skills Experience working with ticketing systems ITIL Foundation desirable What's on Offer Supportive team environment Career development opportunities Exposure to global IT operations Hybrid/flexible working opportunities where applicable To apply or find out more, please get in touch.
IT Services Analyst (Microsoft) Permanent Lanarkshire (On-site first role) Posted Mon 27 Apr 26 CVs ASAP Start date May/Jun 26 Meraki Talent's large global client is actively looking for a IT Services Analyst (Microsoft) to join their growing team. The IT Services Analyst (Microsoft) will be the front-line for all business-critical IT issues and queries across this international and diverse organisation. The IT Services Analyst (Microsoft) will be the primary POC for this fast-moving global organisation. The role would suit someone who is passionate about technology, perhaps wants a role local to Lanarkshire, and wants to progress their technology career. Alternatively, this may suit an experienced IT Services Analyst, looking for a bit more breadth in role, and a new challenge. Responsibilities of the IT Services Analyst (Microsoft) - Respond to a variety of IT Service Desk requests - Provide diagnosis and resolution of known issues - Troubleshooting issues according to agreed guidelines, escalating to L2 where required - Monitoring unresolved tickets to ensure resolution - Ensure a high customer satisfaction Background of the IT Services Analyst (Microsoft): - A background in technology support essential - Grounding in Microsoft technologies essential - Strong problem-solving skills - Grounding in hardware, applications and networking handy - Happy to be based primarily on-site in the North Lanarkshire office Is this job for you? At Meraki, we love recruitment and love words. Is this you? Gordon wants: Microsoft, Support, M365, Networking, Applications Please see our website page headed (eg) 'Privacy Notice' for an explanation about how we use information we collect about you'
May 21, 2026
Full time
IT Services Analyst (Microsoft) Permanent Lanarkshire (On-site first role) Posted Mon 27 Apr 26 CVs ASAP Start date May/Jun 26 Meraki Talent's large global client is actively looking for a IT Services Analyst (Microsoft) to join their growing team. The IT Services Analyst (Microsoft) will be the front-line for all business-critical IT issues and queries across this international and diverse organisation. The IT Services Analyst (Microsoft) will be the primary POC for this fast-moving global organisation. The role would suit someone who is passionate about technology, perhaps wants a role local to Lanarkshire, and wants to progress their technology career. Alternatively, this may suit an experienced IT Services Analyst, looking for a bit more breadth in role, and a new challenge. Responsibilities of the IT Services Analyst (Microsoft) - Respond to a variety of IT Service Desk requests - Provide diagnosis and resolution of known issues - Troubleshooting issues according to agreed guidelines, escalating to L2 where required - Monitoring unresolved tickets to ensure resolution - Ensure a high customer satisfaction Background of the IT Services Analyst (Microsoft): - A background in technology support essential - Grounding in Microsoft technologies essential - Strong problem-solving skills - Grounding in hardware, applications and networking handy - Happy to be based primarily on-site in the North Lanarkshire office Is this job for you? At Meraki, we love recruitment and love words. Is this you? Gordon wants: Microsoft, Support, M365, Networking, Applications Please see our website page headed (eg) 'Privacy Notice' for an explanation about how we use information we collect about you'
Inside IR35 - (Apply online only) / Day, West Midlands (Coventry) We are seeking an experienced Smart Bar Technician / Desktop Support Engineer to provide onsite technical support within a busy corporate environment. You will deliver face-to-face and remote support across Windows 11, Office 365 and enterprise x64 hardware environments, acting as a key point of contact for end-user IT issues. Key Skills Required: Windows 11 support Office 365 / Teams / Outlook Azure AD & Intune SCCM imaging & deployments Enterprise x64 hardware support Laptop/Desktop builds & troubleshooting IT ticketing systems AV / meeting room support Excellent customer service skills Experience Needed: 1st/2nd Line Support experience High-volume support environments Hardware diagnostics, BIOS, drivers & device repairs Onboarding/offboarding users Strong communication skills Ideal for Desktop Support Engineers, EUC Engineers or IT Support Analysts looking for their next contract opportunity. Apply now for immediate consideration.
May 21, 2026
Contractor
Inside IR35 - (Apply online only) / Day, West Midlands (Coventry) We are seeking an experienced Smart Bar Technician / Desktop Support Engineer to provide onsite technical support within a busy corporate environment. You will deliver face-to-face and remote support across Windows 11, Office 365 and enterprise x64 hardware environments, acting as a key point of contact for end-user IT issues. Key Skills Required: Windows 11 support Office 365 / Teams / Outlook Azure AD & Intune SCCM imaging & deployments Enterprise x64 hardware support Laptop/Desktop builds & troubleshooting IT ticketing systems AV / meeting room support Excellent customer service skills Experience Needed: 1st/2nd Line Support experience High-volume support environments Hardware diagnostics, BIOS, drivers & device repairs Onboarding/offboarding users Strong communication skills Ideal for Desktop Support Engineers, EUC Engineers or IT Support Analysts looking for their next contract opportunity. Apply now for immediate consideration.
Are you looking for a new exciting opportunity working as a Service Desk Analyst to be based near Aldershot? Main Duties of the Role Provide both remote and onsite support to a variety of local clients Keep clients up-to-date on any issues Resolve hardware and software faults Installing and configuring computer operating systems and applications Manage client expectations and adhere to support SLA's Your Skills and Experience 1+ years' experience providing IT support Microsoft Desktops and Windows Server Active Directory Office 365 Basic networking knowledge Driving license and own vehicle (highly desired) Any certifications are a bonus
May 21, 2026
Full time
Are you looking for a new exciting opportunity working as a Service Desk Analyst to be based near Aldershot? Main Duties of the Role Provide both remote and onsite support to a variety of local clients Keep clients up-to-date on any issues Resolve hardware and software faults Installing and configuring computer operating systems and applications Manage client expectations and adhere to support SLA's Your Skills and Experience 1+ years' experience providing IT support Microsoft Desktops and Windows Server Active Directory Office 365 Basic networking knowledge Driving license and own vehicle (highly desired) Any certifications are a bonus
Service Desk Analyst Location: London (Westminster) - 3 days on-site per week Contract: 3-month initial contract, with potential extension until March 2027 Clearance: SC or eligible Our Client, a reputable government department, is hiring for a Service Desk Analyst to support their busy IT team. This is a fantastic opportunity to contribute to a high-profile environment, providing essential first-line support to a demanding stakeholder group of solicitors and support staff. What you'll be doing: Providing first-line support for all client staff via phone, email, remote tools, and in person. Logging, reviewing, and resolving incidents and service requests using ServiceNow. Carrying out initial analysis and troubleshooting, escalating issues to desktop support when necessary. Maintaining accurate documentation and support knowledge bases to improve efficiency. Ensuring excellent customer service and clear communication with technical and non-technical colleagues. Supporting the team in a fast-paced environment, adapting to changing priorities. What you'll bring: Proven experience in a Service Desk or IT support role, with a strong focus on first and second-line support. Excellent communication skills, capable of engaging with a diverse stakeholder group. Familiarity with Citrix Desktop Director and Manage Engine for remote support. Ability to record and manage incidents effectively within ITIL frameworks. Strong customer service ethos with a "can do" attitude. Flexibility to work on a rota basis and support team needs. Clearable for SC (Security Check) or already holding SC clearance. Willingness to undertake DBS check as part of BPSS process. Qualifications & Experience: At least one year's experience supporting users with IT incidents. Experience with ServiceNow or similar call logging systems. Knowledge of remote support tools and basic troubleshooting techniques. Ability to produce and maintain support documentation. This role offers onsite training for the first three weeks, after which you'll work in a hybrid environment combining office and home working. If you thrive in a dynamic environment and are committed to delivering outstanding service, we'd love to hear from you. Apply now to join a dedicated team supporting vital government functions! If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.
May 21, 2026
Contractor
Service Desk Analyst Location: London (Westminster) - 3 days on-site per week Contract: 3-month initial contract, with potential extension until March 2027 Clearance: SC or eligible Our Client, a reputable government department, is hiring for a Service Desk Analyst to support their busy IT team. This is a fantastic opportunity to contribute to a high-profile environment, providing essential first-line support to a demanding stakeholder group of solicitors and support staff. What you'll be doing: Providing first-line support for all client staff via phone, email, remote tools, and in person. Logging, reviewing, and resolving incidents and service requests using ServiceNow. Carrying out initial analysis and troubleshooting, escalating issues to desktop support when necessary. Maintaining accurate documentation and support knowledge bases to improve efficiency. Ensuring excellent customer service and clear communication with technical and non-technical colleagues. Supporting the team in a fast-paced environment, adapting to changing priorities. What you'll bring: Proven experience in a Service Desk or IT support role, with a strong focus on first and second-line support. Excellent communication skills, capable of engaging with a diverse stakeholder group. Familiarity with Citrix Desktop Director and Manage Engine for remote support. Ability to record and manage incidents effectively within ITIL frameworks. Strong customer service ethos with a "can do" attitude. Flexibility to work on a rota basis and support team needs. Clearable for SC (Security Check) or already holding SC clearance. Willingness to undertake DBS check as part of BPSS process. Qualifications & Experience: At least one year's experience supporting users with IT incidents. Experience with ServiceNow or similar call logging systems. Knowledge of remote support tools and basic troubleshooting techniques. Ability to produce and maintain support documentation. This role offers onsite training for the first three weeks, after which you'll work in a hybrid environment combining office and home working. If you thrive in a dynamic environment and are committed to delivering outstanding service, we'd love to hear from you. Apply now to join a dedicated team supporting vital government functions! If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.
Service Desk Analyst - 24/7 Shift Rota This role provides 1st line technical support to our customers, troubleshooting problems remotely (by telephone, email, or remote access) or scheduling Field Engineers to provide on-site break-fix support. Service Desk Analyst tasks and responsibilities will include: Ensuring tickets are resolved in accordance with service level agreements (SLAs) Always providing excellent customer service, striving to exceed client and business expectations Liaising with other internal departments and external partners to resolve tickets when required On occasion, assisting the Helpdesk Scheduling Assistant with scheduling Field Engineers for site visits when problems cannot be resolved remotely The above is not an exhaustive list of duties and you may be expected to perform different tasks as necessary to meet the overall business objectives of the organisation. About you We are seeking someone with experience in troubleshooting IT problems and supporting IT hardware, which includes printers, laptops, desktops, and mobile devices. This experience can be gained through previous roles or through academic study, such as a college or university course. Additionally, excellent customer service skills are required for this position. The role is fast-paced, and the ability to prioritize and manage multiple conflicting deadlines is essential. Key qualities for success in this role include strong problem-solving skills and attention to detail. Regular communication with internal and external stakeholders of all levels will be required, so excellent written and verbal communication skills are important. Job Types: Full-time, Permanent
May 21, 2026
Full time
Service Desk Analyst - 24/7 Shift Rota This role provides 1st line technical support to our customers, troubleshooting problems remotely (by telephone, email, or remote access) or scheduling Field Engineers to provide on-site break-fix support. Service Desk Analyst tasks and responsibilities will include: Ensuring tickets are resolved in accordance with service level agreements (SLAs) Always providing excellent customer service, striving to exceed client and business expectations Liaising with other internal departments and external partners to resolve tickets when required On occasion, assisting the Helpdesk Scheduling Assistant with scheduling Field Engineers for site visits when problems cannot be resolved remotely The above is not an exhaustive list of duties and you may be expected to perform different tasks as necessary to meet the overall business objectives of the organisation. About you We are seeking someone with experience in troubleshooting IT problems and supporting IT hardware, which includes printers, laptops, desktops, and mobile devices. This experience can be gained through previous roles or through academic study, such as a college or university course. Additionally, excellent customer service skills are required for this position. The role is fast-paced, and the ability to prioritize and manage multiple conflicting deadlines is essential. Key qualities for success in this role include strong problem-solving skills and attention to detail. Regular communication with internal and external stakeholders of all levels will be required, so excellent written and verbal communication skills are important. Job Types: Full-time, Permanent
IT Service Analyst Preston - hybrid working is offered where operationally feasible, after probation Competitive salary , negotiable depending on your experience and expertise + benefits Core Support hours are between 8am and 6pm on weekdays. Some additional on call rota support will be required. Additional support hours mean that you will be required to be part of the On Call Rota - Monday-Friday 6pm-9pm, and weekends 9am - 12 noon, approximately once in every six-eight weeks. Are you ready to bring your IT and customer service expertise to a role where your skills and unique perspective can make a lasting impact? What Sets Us Apart At MHA, we're about people first - our people, our clients, and the communities we serve. As one of the UK's top 15 accountancy firms and a proud member of Baker Tilly International, the 9th largest network in the world, we are a hub of global knowledge with a strong local commitment. Our people-focused approach truly sets us apart. Here, you won't just be another face in the firm; you'll be part of an ambitious, driven team dedicated to continuous learning and growth. We invest in our people because they are the foundation of our success. We take immense pride in being awarded gold for Investors in People. This recognition reflects our deep commitment to nurturing talent and ensuring every individual feels valued and supported. Qualification and Essential Skills Qualifications: ITIL Foundation desirable Technical Certification such as CompTIA or equivalent desirable Essential skills: Experience in a customer facing IT role Skilled in the creation and delivery of customer focused presentations and communications Experience working within an IT Managed Service environment A good general knowledge of end user technologies, e.g. PC's, Audio Visual, Mobile Phones, Telephone systems Experience working with ITIL service and support processes Strong analytical and diagnostic skills for problem resolution and root cause analysis A broad understanding of technology and a good level of awareness of technical concepts Excellent knowledge of Microsoft products Any experience supporting business applications would be an advantage Purpose of the Role The coordination and assurance of all IT Services, ensuring high quality, consistent, professional and service level driven support is delivered to the MHA staff and partners (customers). The role of the IT Support Analyst is to provide outstanding service to our customers. Focusing on your aligned region, offices and customers to gain a deep understanding of their ways of working and ensuring that IT services deliver exceptional value. Support the delivery of an IT service that is reliable, resilient, scalable and secure and puts the customer's experience at the forefront. Build great relationships with our key customers in your region and be known as the 1st point of escalation for any service queries. Where complaints do arise, ensure that the Service Managers are informed promptly. A key part of the role is to help our customers to achieve value from IT through improved understanding of the tools available. Through the delivery of workshops, knowledge materials and focused communications. You will be expected to tailor these to the specific needs of your region, offices and customers. Service Desk - In your role you will monitor the queues in your region and ensure that expectations are being met or managed. You will not personally fix each ticket, but you will be responsible for progress and escalation where necessary. You will take calls and log them into our ITSM and allocate them to the relevant colleague if you are unable to do a first-time fix. The role covers several offices within a region and therefore weekly UK travel, and Agile working will be necessary. Main Responsibilities Ensure that all the Service to your offices and customers are delivered in a customer centric manner that is also secure, efficient and cost-effective. The activities associated with this include: Help our customers with questions and allow them to get the most out of our systems by resolving their issues so they can focus on what is important Provide high quality support to customers by email, phone and in person Record, update and resolve support tickets and service requests Identify and find solutions to problems Configure, distribute, maintain and dispose of IT equipment according to established processes Support the use of office IT equipment including meeting room technologies Resolve 1st and 2nd line application issues and manage the 3rd line support where necessary Delivery engaging training & awareness sessions to groups of customers Providing a point of escalation to ensure issues are managed efficiently and proactively ensuring minimum impact on staff that use the IT Services Being the champion of IT in the region, ensuring that a positive message is given to all and dealing with any dissatisfaction in a professional and positive manner Build strong relationships with our IT Managed service providers, ensuring that we work as one team in the interest of the customer To be considered, professional and objective always Work with the Service Managers to build and implement a customer engagement plan that delivers measurable improvements in service and raises the perception of customers Ensure that the Service Documentation and Processes that support the services are up to date and provide an accurate representation of the environment Actively contribute to knowledge and communications by producing new articles on a weekly basis The offering Genuine Work Life balance 33 days holiday Inc. bank holidays, plus the opportunity to buy or sell up to 5 days (28 days on a training contract, with the opportunity to buy 5 days) Competitive salary package Employee Recognition awards. Paid CSR Volunteering time. Accredited Investor in People. A new and improved programme for Succession planning and supportive management structure to help you realise your potential. And more!
May 20, 2026
Full time
IT Service Analyst Preston - hybrid working is offered where operationally feasible, after probation Competitive salary , negotiable depending on your experience and expertise + benefits Core Support hours are between 8am and 6pm on weekdays. Some additional on call rota support will be required. Additional support hours mean that you will be required to be part of the On Call Rota - Monday-Friday 6pm-9pm, and weekends 9am - 12 noon, approximately once in every six-eight weeks. Are you ready to bring your IT and customer service expertise to a role where your skills and unique perspective can make a lasting impact? What Sets Us Apart At MHA, we're about people first - our people, our clients, and the communities we serve. As one of the UK's top 15 accountancy firms and a proud member of Baker Tilly International, the 9th largest network in the world, we are a hub of global knowledge with a strong local commitment. Our people-focused approach truly sets us apart. Here, you won't just be another face in the firm; you'll be part of an ambitious, driven team dedicated to continuous learning and growth. We invest in our people because they are the foundation of our success. We take immense pride in being awarded gold for Investors in People. This recognition reflects our deep commitment to nurturing talent and ensuring every individual feels valued and supported. Qualification and Essential Skills Qualifications: ITIL Foundation desirable Technical Certification such as CompTIA or equivalent desirable Essential skills: Experience in a customer facing IT role Skilled in the creation and delivery of customer focused presentations and communications Experience working within an IT Managed Service environment A good general knowledge of end user technologies, e.g. PC's, Audio Visual, Mobile Phones, Telephone systems Experience working with ITIL service and support processes Strong analytical and diagnostic skills for problem resolution and root cause analysis A broad understanding of technology and a good level of awareness of technical concepts Excellent knowledge of Microsoft products Any experience supporting business applications would be an advantage Purpose of the Role The coordination and assurance of all IT Services, ensuring high quality, consistent, professional and service level driven support is delivered to the MHA staff and partners (customers). The role of the IT Support Analyst is to provide outstanding service to our customers. Focusing on your aligned region, offices and customers to gain a deep understanding of their ways of working and ensuring that IT services deliver exceptional value. Support the delivery of an IT service that is reliable, resilient, scalable and secure and puts the customer's experience at the forefront. Build great relationships with our key customers in your region and be known as the 1st point of escalation for any service queries. Where complaints do arise, ensure that the Service Managers are informed promptly. A key part of the role is to help our customers to achieve value from IT through improved understanding of the tools available. Through the delivery of workshops, knowledge materials and focused communications. You will be expected to tailor these to the specific needs of your region, offices and customers. Service Desk - In your role you will monitor the queues in your region and ensure that expectations are being met or managed. You will not personally fix each ticket, but you will be responsible for progress and escalation where necessary. You will take calls and log them into our ITSM and allocate them to the relevant colleague if you are unable to do a first-time fix. The role covers several offices within a region and therefore weekly UK travel, and Agile working will be necessary. Main Responsibilities Ensure that all the Service to your offices and customers are delivered in a customer centric manner that is also secure, efficient and cost-effective. The activities associated with this include: Help our customers with questions and allow them to get the most out of our systems by resolving their issues so they can focus on what is important Provide high quality support to customers by email, phone and in person Record, update and resolve support tickets and service requests Identify and find solutions to problems Configure, distribute, maintain and dispose of IT equipment according to established processes Support the use of office IT equipment including meeting room technologies Resolve 1st and 2nd line application issues and manage the 3rd line support where necessary Delivery engaging training & awareness sessions to groups of customers Providing a point of escalation to ensure issues are managed efficiently and proactively ensuring minimum impact on staff that use the IT Services Being the champion of IT in the region, ensuring that a positive message is given to all and dealing with any dissatisfaction in a professional and positive manner Build strong relationships with our IT Managed service providers, ensuring that we work as one team in the interest of the customer To be considered, professional and objective always Work with the Service Managers to build and implement a customer engagement plan that delivers measurable improvements in service and raises the perception of customers Ensure that the Service Documentation and Processes that support the services are up to date and provide an accurate representation of the environment Actively contribute to knowledge and communications by producing new articles on a weekly basis The offering Genuine Work Life balance 33 days holiday Inc. bank holidays, plus the opportunity to buy or sell up to 5 days (28 days on a training contract, with the opportunity to buy 5 days) Competitive salary package Employee Recognition awards. Paid CSR Volunteering time. Accredited Investor in People. A new and improved programme for Succession planning and supportive management structure to help you realise your potential. And more!
First Line Support Engineer / IT Service Desk Technician A fantastic opportunity for an IT support professional with previous service desk or MSP experience to join a growing technology consultancy. You'll support clients with troubleshooting, cloud technologies, Microsoft systems, cybersecurity and customer-focused technical support in a collaborative environment. If you've also worked in the following roles, we'd also like to hear from you: IT Helpdesk Analyst, 1st Line Support Engineer, First Line Support Technician, Technical Support Engineer, Application Support Analyst, Cloud Support Engineer, IT Support Technician, IT Technician, Service Desk Analyst, Technical Support Engineer, IT Helpdesk Analyst, IT Support Specialist. SALARY: £28,000 - £34,000 per annum DOE + Benefits (see below) LOCATION: Hybrid. Working 3 days from the City of London office (Faringdon / Chancery Lane EC1N) and 2 days from home JOB TYPE: Full-Time, Permanent WORKING HOURS: 35 hours per week, Monday to Friday Fantastic Career Progression Opportunities JOB OVERVIEW We have a fantastic new job opportunity for a First Line Support Engineer / IT Service Desk Technician to join a busy and supportive technology consultancy delivering IT support, cybersecurity and cloud solutions to professional service clients. As a First Line Support Engineer / IT Service Desk Technician you will provide 1st-line technical support across desktops, laptops, mobile devices and Microsoft cloud technologies while delivering an excellent customer experience. Working within a collaborative service desk environment, the First Line Support Engineer / IT Service Desk Technician will troubleshoot issues, manage user accounts, support Azure AD and Active Directory administration, and contribute to ongoing service improvements and knowledge sharing. This is an excellent opportunity for someone passionate about technology, cloud computing, customer service and continuous professional development within a fast-paced managed services environment. APPLY TODAY Ready to make your next career move? Apply Now for our Recruitment Team to review. DUTIES Your duties as the First Line Support Engineer / IT Service Desk Technician include: 1st Line Support: Act as the initial point of contact for IT helpdesk queries, logging, categorising and prioritising incidents Technical Troubleshooting: Diagnose and resolve issues across desktops, laptops, mobile devices and operating systems including Windows and macOS User Account Administration: Manage password resets, account updates and multi-factor authentication via Active Directory and Azure AD Hardware and Software Setup: Install, configure and maintain hardware, applications and business systems Service Desk Documentation: Maintain accurate records within ticketing systems and contribute to knowledge base articles Customer Service Delivery: Provide clear, jargon-free communication and timely updates to end users Continuous Improvement: Identify recurring issues and support service improvement and process optimisation initiatives Professional Development: Engage in Microsoft certification training including Azure, Intune and Modern Desktop CANDIDATE REQUIREMENTS ESSENTIAL Previous experience in IT support, IT helpdesk or technical support within a managed services or corporate IT environment Experience with troubleshooting Windows, macOS, desktop and mobile device issues Strong customer service and communication skills with the ability to explain technical information clearly Experience with Active Directory, Azure AD or user account administration A proactive approach with excellent problem-solving and organisational skills Ability to prioritise workloads and work effectively under pressure A genuine interest in technology, cloud computing and continuous learning Strong team-working skills and a professional work ethic DESIRABLE Previous experience within a managed services provider (MSP) environment ITIL Foundation knowledge or certification Microsoft certifications such as AZ-900, MS-900 or SC-900 Experience with Microsoft Intune, Azure platforms or endpoint management tools BENEFITS Learning and development opportunities including Microsoft certifications and internal and external training Career progression opportunities 21 days holiday increasing after 3 years of service plus public holidays and Birthday off Private healthcare after probation 40% off gym membership Great pension scheme from day one Cycle to work scheme Eyecare vouchers Central location, next to a famous food market A friendly, inclusive, sustainable work environment Regular social events (tech-infused minigolf and darts, pool, and more!) Electric car scheme after 2 years of service Recruitment referral scheme APPLY TODAY By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-P14742 Full-Time, Permanent IT Jobs, Careers and Vacancies. Find a new job and work in London. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency. AWD-IN-SPJ
May 20, 2026
Full time
First Line Support Engineer / IT Service Desk Technician A fantastic opportunity for an IT support professional with previous service desk or MSP experience to join a growing technology consultancy. You'll support clients with troubleshooting, cloud technologies, Microsoft systems, cybersecurity and customer-focused technical support in a collaborative environment. If you've also worked in the following roles, we'd also like to hear from you: IT Helpdesk Analyst, 1st Line Support Engineer, First Line Support Technician, Technical Support Engineer, Application Support Analyst, Cloud Support Engineer, IT Support Technician, IT Technician, Service Desk Analyst, Technical Support Engineer, IT Helpdesk Analyst, IT Support Specialist. SALARY: £28,000 - £34,000 per annum DOE + Benefits (see below) LOCATION: Hybrid. Working 3 days from the City of London office (Faringdon / Chancery Lane EC1N) and 2 days from home JOB TYPE: Full-Time, Permanent WORKING HOURS: 35 hours per week, Monday to Friday Fantastic Career Progression Opportunities JOB OVERVIEW We have a fantastic new job opportunity for a First Line Support Engineer / IT Service Desk Technician to join a busy and supportive technology consultancy delivering IT support, cybersecurity and cloud solutions to professional service clients. As a First Line Support Engineer / IT Service Desk Technician you will provide 1st-line technical support across desktops, laptops, mobile devices and Microsoft cloud technologies while delivering an excellent customer experience. Working within a collaborative service desk environment, the First Line Support Engineer / IT Service Desk Technician will troubleshoot issues, manage user accounts, support Azure AD and Active Directory administration, and contribute to ongoing service improvements and knowledge sharing. This is an excellent opportunity for someone passionate about technology, cloud computing, customer service and continuous professional development within a fast-paced managed services environment. APPLY TODAY Ready to make your next career move? Apply Now for our Recruitment Team to review. DUTIES Your duties as the First Line Support Engineer / IT Service Desk Technician include: 1st Line Support: Act as the initial point of contact for IT helpdesk queries, logging, categorising and prioritising incidents Technical Troubleshooting: Diagnose and resolve issues across desktops, laptops, mobile devices and operating systems including Windows and macOS User Account Administration: Manage password resets, account updates and multi-factor authentication via Active Directory and Azure AD Hardware and Software Setup: Install, configure and maintain hardware, applications and business systems Service Desk Documentation: Maintain accurate records within ticketing systems and contribute to knowledge base articles Customer Service Delivery: Provide clear, jargon-free communication and timely updates to end users Continuous Improvement: Identify recurring issues and support service improvement and process optimisation initiatives Professional Development: Engage in Microsoft certification training including Azure, Intune and Modern Desktop CANDIDATE REQUIREMENTS ESSENTIAL Previous experience in IT support, IT helpdesk or technical support within a managed services or corporate IT environment Experience with troubleshooting Windows, macOS, desktop and mobile device issues Strong customer service and communication skills with the ability to explain technical information clearly Experience with Active Directory, Azure AD or user account administration A proactive approach with excellent problem-solving and organisational skills Ability to prioritise workloads and work effectively under pressure A genuine interest in technology, cloud computing and continuous learning Strong team-working skills and a professional work ethic DESIRABLE Previous experience within a managed services provider (MSP) environment ITIL Foundation knowledge or certification Microsoft certifications such as AZ-900, MS-900 or SC-900 Experience with Microsoft Intune, Azure platforms or endpoint management tools BENEFITS Learning and development opportunities including Microsoft certifications and internal and external training Career progression opportunities 21 days holiday increasing after 3 years of service plus public holidays and Birthday off Private healthcare after probation 40% off gym membership Great pension scheme from day one Cycle to work scheme Eyecare vouchers Central location, next to a famous food market A friendly, inclusive, sustainable work environment Regular social events (tech-infused minigolf and darts, pool, and more!) Electric car scheme after 2 years of service Recruitment referral scheme APPLY TODAY By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-P14742 Full-Time, Permanent IT Jobs, Careers and Vacancies. Find a new job and work in London. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency. AWD-IN-SPJ
1st Line Service Desk Analyst required by market leading, award winning, professional services organisation based in Bristol. This is an excellent opportunity for someone with a passion for technology and customer service to develop their skills within a supportive environment, acting as the first point of contact for IT support across the business. The Role Working as part of a collaborative IT team and reporting to the Service Desk Manager, you will provide front-line support to users, ensuring issues are logged, diagnosed, and resolved efficiently. Key responsibilities include: Acting as the first point of contact for all IT support queries Logging, categorising, troubleshooting, and resolving technical issues Escalating more complex problems to 2nd line support where required Supporting a range of applications, including Microsoft 365 and other business systems Assisting with hardware and software installations, configurations, and upgrades Contributing to IT projects, including system upgrades and new implementations Delivering a high level of customer service with a positive and proactive approach This is a user-facing and telephone support role , requiring strong communication skills and a professional, approachable manner. About You Previous experience in an IT support or helpdesk environment is desirable Good working knowledge of Windows 10/11 and Microsoft 365 (Word, Outlook, Excel, PowerPoint) Basic understanding of networking and desktop hardware Awareness of cyber security best practices Strong problem-solving skills and attention to detail Excellent communication skills, with the ability to explain technical issues to non-technical users A positive, team-oriented attitude with the ability to work independently Benefits Annual bonus Private medical insurance (BUPA) Competitive pension scheme 25 days annual leave Additional travel-related benefit (e.g. train/parking support)
May 20, 2026
Full time
1st Line Service Desk Analyst required by market leading, award winning, professional services organisation based in Bristol. This is an excellent opportunity for someone with a passion for technology and customer service to develop their skills within a supportive environment, acting as the first point of contact for IT support across the business. The Role Working as part of a collaborative IT team and reporting to the Service Desk Manager, you will provide front-line support to users, ensuring issues are logged, diagnosed, and resolved efficiently. Key responsibilities include: Acting as the first point of contact for all IT support queries Logging, categorising, troubleshooting, and resolving technical issues Escalating more complex problems to 2nd line support where required Supporting a range of applications, including Microsoft 365 and other business systems Assisting with hardware and software installations, configurations, and upgrades Contributing to IT projects, including system upgrades and new implementations Delivering a high level of customer service with a positive and proactive approach This is a user-facing and telephone support role , requiring strong communication skills and a professional, approachable manner. About You Previous experience in an IT support or helpdesk environment is desirable Good working knowledge of Windows 10/11 and Microsoft 365 (Word, Outlook, Excel, PowerPoint) Basic understanding of networking and desktop hardware Awareness of cyber security best practices Strong problem-solving skills and attention to detail Excellent communication skills, with the ability to explain technical issues to non-technical users A positive, team-oriented attitude with the ability to work independently Benefits Annual bonus Private medical insurance (BUPA) Competitive pension scheme 25 days annual leave Additional travel-related benefit (e.g. train/parking support)
IT Service Desk Analyst When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. IT Service Desk Analyst Exemplar Health Care Support Centre, Sheffield Position : IT Service Desk Analyst (1st line) Location : 17 Europa View, Sheffield, S9 1XH Contract type : Permanent, full time Rate : £27,182 per annum This is an exciting opportunity to join our IT Department and play a key role in delivering IT support across our rapidly growing organisation. As a 1st Line Service Desk Analyst, you are the first point of contact for users needing technical support. Your role involves answering calls, emails and tickets, logging incidents accurately and providing initial troubleshooting for hardware, software and network issues. You will resolve common problems or escalate more complex issues to senior teams when needed. Excellent communication and customer service skills are essential. About Exemplar Health Care Exemplar Health Care is one of the country s leading nursing care providers for adults living with complex needs. We have 50+ care homes across England that support adults living with complex mental health needs, dementia, neuro-disabilities and physical disabilities. As well as stable and secure employment opportunities, we offer great benefits and perks, and plenty of opportunities to learn, develop and progress About the role Act as the first point of contact for all IT support queries Answer calls, emails and self-service tickets promptly Log and categorise incidents and service requests accurately Provide first-line troubleshooting for hardware, software and network issues Guide users through solutions in a clear and friendly manner Escalate complex or unresolved issues to second-line support Maintain detailed and accurate records in the ticketing system Set up and configure new user accounts, equipment and basic software Support password resets and access requests About you proven 1st line Service Desk support (min 2 years) Supporting Windows 11 and Microsoft 365 excellent customer service skills knowledge of Windows Server Operating Systems (2016, 2019) strong work ethic and self-motivation with the ability to work under pressure knowledge of networking technologies TCP/IP, DNS, LAN, WAN, DHCP Active Directory iPhones Desirable systems experience: Intune iOS / iPad SolarWinds Service Desk Sophos Draytek Barracuda Datto Mac OS experience Manage Engine- Exchange Plus and AD Manager Plus Qualifications GCSE S at Grade C or above in English & Mathematics or equivalent Industry Standard computing qualifications such as Microsoft and CompTIA, CompTIA Network+, Security+, Server+ or other certification ITIL Foundation Qualification (desirable). What we offer We offer great rewards and perks including: excellent supervision, peer support, learning opportunities and career prospects retail and lifestyle discounts free DBS check 24/7 counselling and support 25 days annual leave allowance plus bank holidays Blue Light Card eligibility. How to apply Sound good? We d love to hear from you. Click the button to APPLY NOW .
May 20, 2026
Full time
IT Service Desk Analyst When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. IT Service Desk Analyst Exemplar Health Care Support Centre, Sheffield Position : IT Service Desk Analyst (1st line) Location : 17 Europa View, Sheffield, S9 1XH Contract type : Permanent, full time Rate : £27,182 per annum This is an exciting opportunity to join our IT Department and play a key role in delivering IT support across our rapidly growing organisation. As a 1st Line Service Desk Analyst, you are the first point of contact for users needing technical support. Your role involves answering calls, emails and tickets, logging incidents accurately and providing initial troubleshooting for hardware, software and network issues. You will resolve common problems or escalate more complex issues to senior teams when needed. Excellent communication and customer service skills are essential. About Exemplar Health Care Exemplar Health Care is one of the country s leading nursing care providers for adults living with complex needs. We have 50+ care homes across England that support adults living with complex mental health needs, dementia, neuro-disabilities and physical disabilities. As well as stable and secure employment opportunities, we offer great benefits and perks, and plenty of opportunities to learn, develop and progress About the role Act as the first point of contact for all IT support queries Answer calls, emails and self-service tickets promptly Log and categorise incidents and service requests accurately Provide first-line troubleshooting for hardware, software and network issues Guide users through solutions in a clear and friendly manner Escalate complex or unresolved issues to second-line support Maintain detailed and accurate records in the ticketing system Set up and configure new user accounts, equipment and basic software Support password resets and access requests About you proven 1st line Service Desk support (min 2 years) Supporting Windows 11 and Microsoft 365 excellent customer service skills knowledge of Windows Server Operating Systems (2016, 2019) strong work ethic and self-motivation with the ability to work under pressure knowledge of networking technologies TCP/IP, DNS, LAN, WAN, DHCP Active Directory iPhones Desirable systems experience: Intune iOS / iPad SolarWinds Service Desk Sophos Draytek Barracuda Datto Mac OS experience Manage Engine- Exchange Plus and AD Manager Plus Qualifications GCSE S at Grade C or above in English & Mathematics or equivalent Industry Standard computing qualifications such as Microsoft and CompTIA, CompTIA Network+, Security+, Server+ or other certification ITIL Foundation Qualification (desirable). What we offer We offer great rewards and perks including: excellent supervision, peer support, learning opportunities and career prospects retail and lifestyle discounts free DBS check 24/7 counselling and support 25 days annual leave allowance plus bank holidays Blue Light Card eligibility. How to apply Sound good? We d love to hear from you. Click the button to APPLY NOW .
Service Desk Manager / IT Service Desk Manager Based in Birmingham, Solihull, B90 area- Mon Fri in the office with a possible WFH day once per week - Hybrid role, needed to provide support and guidance to a team of 20 Service Desk Analyst. As Service Desk Manager / IT Service Desk Manager you should have some either come from a technical background or have previously worked as a Service Desk Manager within an IT environment and have enough of an understanding of 1st, 2nd and 3rd Line Service Desk duties. Successful Service Desk Manager / IT Service Desk Manager needs to have excellent communication skills, solid experience of managing an IT Service desk team, be good with mentoring and nurturing staff, as well as working to and setting KPI s & SLAs. As Service Desk Manager / IT Service Desk Manager you should also have excellent customer service skills as there is a high level of interaction with customers, clients and sometimes stakeholders. Ideally Service Desk Manager / IT Service Desk Manager would be responsible for Problem Management, People Management, Leadership Collaboration and preferably be able to assist with technical help if needed as well as Monitoring of the Service Desk Performance. Are you a Service Desk Manager / IT Service Desk Manager who brings positivity and leadership through nurturing and supportive methods? You Are? Apply now we are waiting to invest in your career.
May 20, 2026
Full time
Service Desk Manager / IT Service Desk Manager Based in Birmingham, Solihull, B90 area- Mon Fri in the office with a possible WFH day once per week - Hybrid role, needed to provide support and guidance to a team of 20 Service Desk Analyst. As Service Desk Manager / IT Service Desk Manager you should have some either come from a technical background or have previously worked as a Service Desk Manager within an IT environment and have enough of an understanding of 1st, 2nd and 3rd Line Service Desk duties. Successful Service Desk Manager / IT Service Desk Manager needs to have excellent communication skills, solid experience of managing an IT Service desk team, be good with mentoring and nurturing staff, as well as working to and setting KPI s & SLAs. As Service Desk Manager / IT Service Desk Manager you should also have excellent customer service skills as there is a high level of interaction with customers, clients and sometimes stakeholders. Ideally Service Desk Manager / IT Service Desk Manager would be responsible for Problem Management, People Management, Leadership Collaboration and preferably be able to assist with technical help if needed as well as Monitoring of the Service Desk Performance. Are you a Service Desk Manager / IT Service Desk Manager who brings positivity and leadership through nurturing and supportive methods? You Are? Apply now we are waiting to invest in your career.
Urgent / Part-time, Contract Deal Desk Analyst We are seeking a Deal Desk Analyst to support our commercial organisation by structuring profitable, compliant, and strategically aligned transactions. This role plays a key part in accelerating deal cycles, improving sales productivity, and ensuring that every transaction meets both customer needs and internal business requirements Deal Desk Analyst - What You'll Do Partner closely with Sales teams to understand customer objectives and structure transactions that balance customer value with company policy and revenue goals. Serve as the first-line approver in the deal review process, ensuring accuracy, compliance, and alignment with internal guidelines. Manage the day-to-day deal approval workflow, including meetings with Sales, documenting business cases, and coordinating with cross-functional stakeholders. Draft, review, and certify customer contracts, ensuring clarity, accuracy, and adherence to internal standards. Ensure all transactions comply with revenue recognition rules, operational policies, and pricing frameworks. Communicate regularly with Sales teams to ensure consistent application of process and policy. Prepare in-quarter deal status updates and communicate key insights to management. Collaborate with Legal, Sales Operations, Finance, Revenue Assurance, Order Management, Credit, and other internal teams. Identify opportunities to streamline processes and recommend improvements to enhance deal velocity and operational efficiency. Meet defined performance metrics and service-level expectations, as Deal Desk Analyst Deal Desk Analyst - What You Bring Bachelor's degree in Finance, Accounting, or equivalent experience. Proven experience in Deal Desk , FP&A, Sales Finance, or Sales Operations. Strong background in drafting and analysing binding sales agreements. Ability to work independently in a fast-paced, deadline-driven environment. Demonstrated ability to build strong relationships with cross-functional partners. Experience structuring multi-element deals, including subscriptions, licences, services, and support. Working knowledge of software revenue recognition principles (e.g., SOP 97-2 or equivalent). Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates
May 20, 2026
Contractor
Urgent / Part-time, Contract Deal Desk Analyst We are seeking a Deal Desk Analyst to support our commercial organisation by structuring profitable, compliant, and strategically aligned transactions. This role plays a key part in accelerating deal cycles, improving sales productivity, and ensuring that every transaction meets both customer needs and internal business requirements Deal Desk Analyst - What You'll Do Partner closely with Sales teams to understand customer objectives and structure transactions that balance customer value with company policy and revenue goals. Serve as the first-line approver in the deal review process, ensuring accuracy, compliance, and alignment with internal guidelines. Manage the day-to-day deal approval workflow, including meetings with Sales, documenting business cases, and coordinating with cross-functional stakeholders. Draft, review, and certify customer contracts, ensuring clarity, accuracy, and adherence to internal standards. Ensure all transactions comply with revenue recognition rules, operational policies, and pricing frameworks. Communicate regularly with Sales teams to ensure consistent application of process and policy. Prepare in-quarter deal status updates and communicate key insights to management. Collaborate with Legal, Sales Operations, Finance, Revenue Assurance, Order Management, Credit, and other internal teams. Identify opportunities to streamline processes and recommend improvements to enhance deal velocity and operational efficiency. Meet defined performance metrics and service-level expectations, as Deal Desk Analyst Deal Desk Analyst - What You Bring Bachelor's degree in Finance, Accounting, or equivalent experience. Proven experience in Deal Desk , FP&A, Sales Finance, or Sales Operations. Strong background in drafting and analysing binding sales agreements. Ability to work independently in a fast-paced, deadline-driven environment. Demonstrated ability to build strong relationships with cross-functional partners. Experience structuring multi-element deals, including subscriptions, licences, services, and support. Working knowledge of software revenue recognition principles (e.g., SOP 97-2 or equivalent). Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates
Urgent / Part-time, Contract Deal Desk Analyst We are seeking a Deal Desk Analyst to support our commercial organisation by structuring profitable, compliant, and strategically aligned transactions. This role plays a key part in accelerating deal cycles, improving sales productivity, and ensuring that every transaction meets both customer needs and internal business requirements Deal Desk Analyst - What You'll Do Partner closely with Sales teams to understand customer objectives and structure transactions that balance customer value with company policy and revenue goals. Serve as the first-line approver in the deal review process, ensuring accuracy, compliance, and alignment with internal guidelines. Manage the day-to-day deal approval workflow, including meetings with Sales, documenting business cases, and coordinating with cross-functional stakeholders. Draft, review, and certify customer contracts, ensuring clarity, accuracy, and adherence to internal standards. Ensure all transactions comply with revenue recognition rules, operational policies, and pricing frameworks. Communicate regularly with Sales teams to ensure consistent application of process and policy. Prepare in-quarter deal status updates and communicate key insights to management. Collaborate with Legal, Sales Operations, Finance, Revenue Assurance, Order Management, Credit, and other internal teams. Identify opportunities to streamline processes and recommend improvements to enhance deal velocity and operational efficiency. Meet defined performance metrics and service-level expectations, as Deal Desk Analyst Deal Desk Analyst - What You Bring Bachelor's degree in Finance, Accounting, or equivalent experience. Proven experience in Deal Desk , FP&A, Sales Finance, or Sales Operations. Strong background in drafting and analysing binding sales agreements. Ability to work independently in a fast-paced, deadline-driven environment. Demonstrated ability to build strong relationships with cross-functional partners. Experience structuring multi-element deals, including subscriptions, licences, services, and support. Working knowledge of software revenue recognition principles (e.g., SOP 97-2 or equivalent). Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates
May 20, 2026
Contractor
Urgent / Part-time, Contract Deal Desk Analyst We are seeking a Deal Desk Analyst to support our commercial organisation by structuring profitable, compliant, and strategically aligned transactions. This role plays a key part in accelerating deal cycles, improving sales productivity, and ensuring that every transaction meets both customer needs and internal business requirements Deal Desk Analyst - What You'll Do Partner closely with Sales teams to understand customer objectives and structure transactions that balance customer value with company policy and revenue goals. Serve as the first-line approver in the deal review process, ensuring accuracy, compliance, and alignment with internal guidelines. Manage the day-to-day deal approval workflow, including meetings with Sales, documenting business cases, and coordinating with cross-functional stakeholders. Draft, review, and certify customer contracts, ensuring clarity, accuracy, and adherence to internal standards. Ensure all transactions comply with revenue recognition rules, operational policies, and pricing frameworks. Communicate regularly with Sales teams to ensure consistent application of process and policy. Prepare in-quarter deal status updates and communicate key insights to management. Collaborate with Legal, Sales Operations, Finance, Revenue Assurance, Order Management, Credit, and other internal teams. Identify opportunities to streamline processes and recommend improvements to enhance deal velocity and operational efficiency. Meet defined performance metrics and service-level expectations, as Deal Desk Analyst Deal Desk Analyst - What You Bring Bachelor's degree in Finance, Accounting, or equivalent experience. Proven experience in Deal Desk , FP&A, Sales Finance, or Sales Operations. Strong background in drafting and analysing binding sales agreements. Ability to work independently in a fast-paced, deadline-driven environment. Demonstrated ability to build strong relationships with cross-functional partners. Experience structuring multi-element deals, including subscriptions, licences, services, and support. Working knowledge of software revenue recognition principles (e.g., SOP 97-2 or equivalent). Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates
Greenfield I T Recruitment
Caerphilly, Mid Glamorgan
IT Service Desk Analyst Full Time Permanent Up to £35,000 per annum We are currently recruiting for an IT Service Desk Analyst on behalf of a growing organisation looking to strengthen its internal IT support team. This is an excellent opportunity for someone with previous helpdesk or IT support experience who enjoys delivering first-class customer service and resolving technical issues in a fast-paced environment. The Role As the first point of contact for IT-related issues, you will provide first-line support across hardware, software, Microsoft 365, and basic networking. You'll be responsible for logging and managing incidents, supporting users across the business, and assisting with onboarding, device setup, and account administration. Key Responsibilities Provide first-line IT support via phone, email, and ticketing systems. Troubleshoot hardware, software, and connectivity issues. Support Microsoft 365 applications including Outlook and Teams. Configure laptops, desktops, printers, and mobile devices. Assist with user onboarding/offboarding and access management. Support IT security processes including MFA, patching, and antivirus. Requirements Previous experience in an IT support/helpdesk environment. Strong knowledge of Windows OS and Microsoft 365. Basic networking and hardware troubleshooting skills. Excellent communication and customer service abilities. For further information on this role please contact Paige Bevan on or email
May 20, 2026
Full time
IT Service Desk Analyst Full Time Permanent Up to £35,000 per annum We are currently recruiting for an IT Service Desk Analyst on behalf of a growing organisation looking to strengthen its internal IT support team. This is an excellent opportunity for someone with previous helpdesk or IT support experience who enjoys delivering first-class customer service and resolving technical issues in a fast-paced environment. The Role As the first point of contact for IT-related issues, you will provide first-line support across hardware, software, Microsoft 365, and basic networking. You'll be responsible for logging and managing incidents, supporting users across the business, and assisting with onboarding, device setup, and account administration. Key Responsibilities Provide first-line IT support via phone, email, and ticketing systems. Troubleshoot hardware, software, and connectivity issues. Support Microsoft 365 applications including Outlook and Teams. Configure laptops, desktops, printers, and mobile devices. Assist with user onboarding/offboarding and access management. Support IT security processes including MFA, patching, and antivirus. Requirements Previous experience in an IT support/helpdesk environment. Strong knowledge of Windows OS and Microsoft 365. Basic networking and hardware troubleshooting skills. Excellent communication and customer service abilities. For further information on this role please contact Paige Bevan on or email
