395 jobs found

We are currently recruiting for Lead Software Engineers to work a 12-month contract with our client 40% on-site in any of five available locations in the UK. Overview This role is responsible for the design, development, delivery, and ongoing improvement of software solutions within a secure, government-focused environment. The successful candidate will contribute to building resilient, scalable, and user-centred services, ensuring compliance with regulatory standards relating to controlled goods and exports. The position requires strong technical leadership, collaboration within multidisciplinary teams, and ownership of both development and live service performance. Key Responsibilities Lead the design and delivery of scalable software solutions Translate user needs into technical outcomes Build secure, test-driven, high-quality code Support and maintain live services (performance & stability) Collaborate with multidisciplinary teams (BA, UCD, Developers) Oversee development across multiple workstreams Drive continuous improvement of systems and processes Ensure integration across complex systems Technical Environment Primary Stack: Python, Django Backend-focused with full-stack awareness Multiple user journeys (~27 Front End journeys) Government Digital Service (GDS) aligned delivery Team Structure Total team: ~27 people 4 Agile squads (~7 per squad) Typical squad includes: 3 × Senior Developers Business Analyst UCD Specialists (Content, Interaction, Design) Ways of Working Agile delivery model Daily stand-ups (~10am) Ticket-based workflow Collaborative problem-solving Focus on: Clean code Engineering standards Testing & documentation Key Requirements: Essential Strong Python and Django experience Proven system design capability (end-to-end) Strong collaboration and communication skills Experience working in agile, multidisciplinary teams Ability to contribute to secure, structured environments Minimum 5+ years' experience (ideally 8-10 years) Top 3 Evaluation Criteria Python & Django technical expertise System design and architecture capability Strong communication and teamwork skills Desirable Experience with GDS standards Public sector or defence-related experience Exposure to secure or regulated environments Domain Context Defence/government environment (eg MOD, HMRC) Focus on export control systems (weapons, aircraft, sensitive goods) Security-focused work contributing to national interest Candidate Profile T-shaped skill set (deep technical + broad system awareness) Strong delivery focus and efficiency Comfortable taking ownership and leading within squads Experience working in structured, governance-heavy environments If you feel you have the skills and experience needed for this role; please do apply now. By applying for this job and submitting your CV to Parker Shaw, you acknowledge and give permission for us to pass it to an associate company for resourcing purposes. We outsource some of our resourcing calls to a trusted third-party company and they may call you to discuss this opportunity with you. They will then report back to us with the outcome of their conversation with you, where upon we will decide whether to submit your CV to the end client. Please be assured that the third-party company do not store or control any of your data, this is all done by ourselves (Parker Shaw).

D365 Support Analyst Permanent | £32,000 - £40,000pa Salary on Appointment | Tewkesbury | Full Time | On Site (5 Days per Week) A well-established organisation based in Tewkesbury is seeking an Information Systems Officer to support and enhance its Microsoft Dynamics 365 environment and wider business systems landscape. This is an excellent opportunity for someone with experience supporting business systems (CRM or ERP systems) who enjoys working closely with users, improving processes, and helping organisations gain greater value from technology and data. The Role Working as part of a collaborative IT and business systems function, you will provide first-line and second-line support for Microsoft Dynamics 365 users across the organisation. You will act as a key systems champion, helping drive user adoption, process improvement, and best practice usage. You will also support configuration, testing, reporting, workflow improvements, and ongoing system enhancements, while liaising with both internal stakeholders and external suppliers. Key Responsibilities Provide first-line and second-line support for Microsoft Dynamics 365 users Support system configuration, including forms, views, dashboards, reports, workflows, and security roles Work with departments to gather requirements and help shape future systems improvements Analyse existing workflows and identify opportunities for automation and process optimisation Deliver user training and create supporting documentation and guides Liaise with third-party suppliers and wider IT teams regarding escalated issues and enhancements Monitor system performance and contribute to continuous improvement initiatives Promote effective and standardised use of Microsoft Dynamics 365 across the organisation About You The successful candidate is likely to have: Experience supporting Microsoft Dynamics 365 or similar business systems (CRM or ERP systems) Strong communication and stakeholder engagement skills An analytical and solutions-focused mindset Experience working with reports, dashboards, workflows, or system configuration An interest in process improvement and business systems optimisation Good organisational skills and the ability to manage competing priorities A proactive approach with a willingness to learn and develop Experience with Microsoft Power Platform or Power Apps would be beneficial but is not essential. Additional Information Permanent position Salary on appointment around £32,000 - £40,000pa Based in Tewkesbury Fully site-based role (5 days per week) Supportive environment with opportunities for training and development To apply or find out more, please send your CV to (see below)

Service Desk Analyst - Sutton - 3 Month Contract (Inside IR35) We are seeking a dedicated and proactive Service Desk Analyst to join my customer's team on a 3 month contract in Sutton. Responsibilities Provide first-line technical support to end-users, resolving technical issues via face-to-face support, phone, email, or chat. Assist with the setup, maintenance, and troubleshooting of laptops, desktops, and mobile phones. Conduct user account management using Active Directory and manage permissions in Exchange and Google Workspace. Liaise with team members and other IT departments to escalate and resolve complex IT issues promptly. Deliver a professional, empathetic, and inclusive support experience, ensuring all users feel supported and valued regardless of their technical background. Participate in team meetings and actively contribute to process improvements, knowledge sharing, and new ideas. Set up new user accounts and provide initial IT onboarding and training for new starters. Configure and distribute equipment, including laptops, phones, and peripherals. Troubleshoot software and hardware issues for business-critical applications. Collaborate with colleagues and escalate complex issues to senior team members or third-party providers when necessary. Monitor and manage the IT ticketing system, ensuring all tickets are updated, tracked, and resolved promptly. If you are available and interested in this opportunity, please apply for further information. Please note due to high volumes of applications we are unable to contact every application. If you do not hear back from us within 7 days of sending your application, please assume that you have not been successful on this occasion. At Lucid, we celebrate difference and value diverse perspectives, underpinned by our values 'Honesty, Integrity and Pragmatism'. We are proud to provide equal opportunities in line with our Diversity and Inclusion policy and welcome applications from all suitably qualified or experienced people, regardless of personal characteristics. If you have a disability or health condition and seek support throughout the recruitment process, please do not hesitate to contact us via the details below.

Retail Productivity Analyst Office Based UK Travel Required Are you from a retail operations background with a strong understanding of in-store procedures and ways of working? Do you enjoy understanding how retail environments operate and identifying opportunities to improve efficiency and productivity? We are supporting a well-established national organisation in the search for a Retail Productivity Analyst to join their collaborative and forward-thinking team. This is an exciting opportunity for someone with operational retail experience who understands store processes and enjoys working with data, procedures, and operational improvement. While this is a primarily office-based position, the role will involve spending time within stores across the UK to observe operations, review procedures, and gain a full understanding of how in-store activities are carried out. The Role Working as part of a specialist team, you will support the review and measurement of retail store activities to help improve operational effectiveness and workforce planning. By understanding how store tasks are completed, you will contribute valuable insight that helps shape productivity and labour requirements across a national retail network. You will collaborate with internal stakeholders, analyse operational processes, and provide clear recommendations and findings that support business performance. Key Responsibilities Review and understand retail store procedures and operational activities Conduct store visits across the UK to observe processes and gather operational insight Produce Labour Standards and calculate Basic Minute Values (BMVs) for defined processes and tasks Analyse how tasks are completed and identify opportunities to improve efficiency and consistency Work closely with internal stakeholders to understand operational requirements and priorities Produce accurate reporting, findings, and recommendations to support productivity and workforce planning Support process reviews, operational audits, and continuous improvement initiatives Use work measurement skills / work study methodologies such as MTM2 Present insights and findings clearly to key stakeholders across the business About You This role would suit someone with a retail operational background who understands how stores function day-to-day and can confidently assess processes and procedures. We would particularly welcome applications from individuals with experience in: Retail operations, store management, assistant management, area support, or multi-site retail environments Workforce planning, operational support, productivity, or process improvement Reviewing procedures, store standards, or operational compliance You will also bring: Strong organisational and planning skills A naturally curious and problem-solving mindset Excellent communication and stakeholder management skills Strong attention to detail and confidence working with numerical information Good Microsoft Excel and PowerPoint skills A full UK driving licence and flexibility to travel nationally, including occasional overnight stays Why Apply? This is a fantastic opportunity to join a supportive team where you can make a real impact on retail operations. Offering strong long-term development and exposure to national store operations, this role is ideal for someone looking to take their operational retail experience into a broader, analytical position. Salary - Competitive Excellent benefits New Ventures Recruitment Ltd is an equal opportunities employer and is acting as a recruitment agency in relation to this vacancy

3-6 month contract role starting ASAP Interim Global Lease Controller- c.£100-125k - PE backed Bristol business Immediate Start Highly Flexible A large, complex international group is seeking an experienced senior finance leader to take ownership of its global lease portfolio in a business-critical role with significant executive exposure. This role sits at the centre of the organisation's financial governance, providing oversight of lease accounting, supporting strategic decision-making, and ensuring robust control across multiple jurisdictions. The role: Lead and oversee all lease-related activity globally, ensuring consistent governance and control across the full lease lifecycle Provide strategic insight on lease vs. buy decisions, partnering with CFO, CEO and senior leadership Full accountability for IFRS 16 reporting, balance sheet integrity, and high-quality disclosures Oversee right-of-use assets and lease liabilities, including valuation, remeasurement and life cycle management Own audit relationships for lease accounting, ensuring audit readiness and timely resolution of issues Provide senior oversight of lease contract governance, working closely with Property, Legal and Procurement Drive performance, controls and continuous improvement across global lease processes Lead and develop a team of c.8 (manager to analyst level) Key requirements: Qualified accountant (ACA/ACCA/CIMA or equivalent) Deep, hands-on IFRS 16 lease accounting experience in a large, complex organisation (non-negotiable) Proven senior leadership experience with ownership of complex balance sheet areas Strong background in audit, controls, and global finance environments Practice candidates are considered at Director level or above. Package & details: c.£100-125k (FTC) or day rate equivalent Highly flexible working - 2-4 days per month in the office Immediate start required This is a high-impact, visible role that will move quickly. Please get in touch for a confidential discussion if you have the required IFRS 16 & lease reporting experience and are available at short notice.

Location East Midlands (England), East of England, London (region), North East England, North West England, Scotland, South East England, South West England, Wales, West Midlands (England), Yorkshire and the Humber Introduction: These are exciting times at HM Court and Tribunals Service (HMCTS). As an agency of the MoJ, we support the judiciary across England and Wales to deliver justice by running courts and tribunals and processing outcomes, and we are looking for talented people to help us achieve our ambitions. It will be challenging, important and rewarding. HMCTS Digital and Technology Services (DTS) is a specialist technology directorate which provides support to HMCTS in the use of IT and Digital. DTS is committed to being a great place to work and part of our offer is brilliant training opportunities and support from expert colleagues. As well as that you'll find flexible working, an inclusive culture and a place where your opinion is valued. Please follow the link below for further information about HMCTS. Main Purpose of the Role: The successful candidate will be responsible for delivering agreed business analysis outcomes. This includes gathering and documenting business requirements, managing stakeholders, and identifying and tracking risks, issues, and dependencies. You will also support the understanding of data management needs from a business perspective. You will be experienced in applying a range of business analysis tools and techniques, adapting your approach to suit different stakeholders and scenarios. The role offers the opportunity to further develop your BA skills while building strong relationships with senior stakeholders, supporting your progression towards becoming a key member of the Business Analysis community. Key Responsibilities: Work with the Lead Business Analyst and senior stakeholders to define the project scope, goals and objectives, and identify the required business analysis activity. Develop a clear understanding of the project landscape, including sponsors, stakeholders, subject matter experts, and key delivery milestones. Produce business analysis delivery plans to support wider project planning and set expectations with stakeholders. Lead workshops and stakeholder engagement sessions to gather, understand and refine requirements, enabling effective and efficient change. Manage the delivery of business analysis outputs, including monitoring risks, issues, dependencies and constraints that may impact delivery. Support business analysis activities across the full project lifecycle, including procurement, design, build, testing and deployment. Ensure business processes and policy objectives are clearly understood and reflected within product and delivery teams. Support the delivery of business and technology change within your area, contributing to the development of products and services. Lead approaches to defining and analysing problems, ensuring clear and structured investigation. Work collaboratively with user researchers, service designers and technical architects to analyse problem areas and inform strategic decision-making within the Business Analysis community. Define success measures and establish approaches to monitor performance throughout the service lifecycle. Assess and compare delivery approaches, measuring outcomes to support continuous improvement. Contribute to the development and refinement of business cases, ensuring they are supported by proportionate, high-quality evidence throughout the product and service lifecycle. Skills and Experience: Able to gather and analyse information to develop recommendations for service improvements. Experience working with both technical and non-technical stakeholders, ensuring requirements are clearly understood and outputs are communicated effectively. Proven ability to analyse large volumes of complex information and use this to develop practical solutions. Experience designing, interpreting and executing test plans. Strong experience in requirements elicitation and management. Ability to map and refine 'as-is' and 'to-be' processes. Strong facilitation skills, with the ability to bring together technical and non-technical stakeholders and reach shared understanding. Excellent stakeholder engagement skills. Demonstrated problem-solving ability, with experience delivering at pace as part of a team. Ability to make informed decisions within agreed parameters. Strong written and verbal communication skills. Essential Criteria: Strong knowledge of HMCTS, particularly within a digital environment, or experience within a similar organisation. Extensive experience applying business analysis principles, tools and techniques. Proactive approach, with a commitment to continuous improvement and adoption of business analysis best practice. Experience working in multidisciplinary teams alongside product managers, user researchers and service designers. Skilled at gathering and analysing evidence from a range of sources using both standard and tailored approaches. Ability to identify and support the management of risks, issues, assumptions and dependencies across services. Good understanding of agile methodologies, with experience working in agile delivery teams. Ability to model complex processes across multiple business functions or programmes.

East Midlands (England), East of England, London (region), North East England, North West England, Scotland, South East England, South West England, Wales, West Midlands (England), Yorkshire and the Humber Key Responsibilities As a Business Analyst in Justice Digital, Data and Science you'll work within a multi-disciplinary product or service team, either independently or contributing to large scale transformations. Business Analysts typically: Undertake analysis to understand how a business area works, considering the people, organisation, processes, information, data and technology Identify and elaborate user and business needs to enable effective design, development and business change Ensure new products and services meet business and user needs, and are aligned with organisational goals Understand any business and policy constraints that need to be considered, and assess the implications Collaborate on prioritisation to agree minimum viable product and sprint features Identify areas for improvement, explore feasible options, analyse the effects of change and define success measures Manage stakeholder relationships and have a good understanding of your work area Contribute to the business analysis community including sharing best practice and mentoring others Take ownership for improving your own knowledge of business analysis and agile principles, methods and tools and play an active role within the Business Analysis community in sharing knowledge and supporting other members If this feels like an exciting challenge, something you are enthusiastic about, and want to join our team please read on and apply! Person Specification Essential Delivering analysis within different delivery approaches - assessed at pre-sift and sift You have experience delivering business analysis within a digital, multidisciplinary team using different delivery methodologies, such as Scrum or Kanban. You understand how products and services are delivered through these approaches and can adapt how you work and the outputs you produce to suit your team's delivery method. You work effectively with other roles, adjusting your approach to ensure value is delivered at pace. ( Adapting to delivery methodologies) Understanding systems and data - assessed at interview You analyse how digital systems and data work, including what they currently do and what they need to do in future. You create clear models and documentation to support shared understanding across the team. Working with others in a multidisciplinary team, you identify gaps in functionality and user experience and explain the impact of these to support better decisions. ( Digital and data systems analysis ) Defining and managing business and user needs - assessed at interview You can elicit, analyse, challenge and validate business and user needs, working through areas of conflict where they arise. You can define and manage a range of requirements artefacts, such as problem statements, epics, features, user stories, acceptance criteria and non-functional requirements, to clearly communicate needs. You ensure requirements are managed and traceable in line with agreed approaches, and you can facilitate the prioritisation of needs with minimal supervision. ( Defining and managing business needs, user needs and requirements ) Using business modelling to support understanding and decision making - assessed at interview You can select and apply appropriate business modelling techniques to support analysis, decision making and stakeholder understanding. You can elicit the right information and create clear models and diagrams that represent processes, relationships, information and interactions across the organisation. (Business modelling) Communicating clearly and influencing effectively - assessed at interview You communicate in a clear, honest and engaging way, adapting your style and methods to suit different audiences, including senior stakeholders. You ensure communication has a clear purpose, check understanding and encourage the use of appropriate digital and non-digital channels. You share information respectfully and positively, taking account of different perspectives and needs. (Communicating and influencing) Working collaboratively with others - assessed at sift and interview You work collaboratively within your own team and across professions, building strong professional relationships with a wide range of stakeholders. You actively share information, encourage joined-up working and contribute to a positive team environment where people feel valued, supported and respected. You are comfortable working independently when required, while remaining connected to wider team goals. (Working together) Improving services and processes - assessed at interview You work with others to identify where services and processes can be improved and made more efficient. You use technology and new ideas to simplify ways of working, encouraging suggestions from a wide range of people. You explain changes clearly and support colleagues to adapt, creating an environment where people feel comfortable sharing ideas and challenging how things are done, while considering the impact of changes on different users. ( Changing and improving ) Willingness to be assessed against the requirements for SC clearance. We welcome the unique contribution diverse applicants bring and do not discriminate based on culture, ethnicity, race, nationality or national origin, age, sex, gender identity or expression, religion or belief, disability status, sexual orientation, educational or social background or any other factor. Our values are Purpose, Humanity Openness and Together. Find out more here about how we celebrate diversity and an inclusive culture in our workplace. The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service D&I Strategy .

Locations: London, Manchester, Cardiff At Engine by Starling, we are on a mission to find and work with leading banks all around the world who have the ambition to build rapid growth businesses, on our technology. Engine is Starling's software-as-a-service (SaaS) business, the technology that was built to power Starling, and two years ago we split out as a separate business. Starling has seen exceptional growth and success, and a large part of that is down to the fact that we have built our own modern technology from the ground up. This SaaS technology platform is now available to banks and financial institutions all around the world, enabling them to benefit from the innovative digital features, and efficient back-office processes that has helped achieve Starling's success. As a company, everyone is expected to roll up their sleeves to help deliver great outcomes for our clients. We are an engineering led company and we're looking for people who are will be excited by the potential for Engine's technology to transform banking in different markets around the world. Our purpose is underpinned by five values: Listen, Keep It Simple, Do The Right Thing, Own It, and Aim For Greatness. Hybrid Working We have a Hybrid approach to working here at Engine - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person. About the Role In this role you will be instrumental in helping us maintain and mature our governance, risk, and compliance program. You'll play a crucial part in ensuring our ongoing adherence to security standards and regulations, building a foundation of trust for our clients and stakeholders. This is a hands-on role, ideally suited to someone who can engage with stakeholders across our business. What you'll get to do: Compliance Management: Support the day-to-day management of our compliance programs, with a primary focus on ISO 27001 , SOC 2 , and PCI DSS/3DS . Audit Support: Act as a key liaison for internal and external auditors, helping to gather evidence, prepare for audits, and track the timely remediation of any findings. Risk Management: Participate in our risk assessment process, helping to identify, analyse, and document information security risks. You'll also assist in developing and monitoring risk treatment plans. Policy & Procedure Maintenance: Help to develop, update, and maintain our information security policies, standards, and procedures to ensure they are current, accurate, and aligned with compliance requirements. Evidence Collection & Review: Automate and streamline the collection of evidence for our various compliance frameworks to ensure audit readiness. Cross-Functional Collaboration: Work closely with our Engineering, Product and Security Operations teams to embed security controls into our processes and culture. Continuous Improvement: Identify opportunities to improve the effectiveness and efficiency of our GRC program and related processes. Requirements Essential A minimum of 3 years of experience in an information security role. Proven experience in supporting and managing compliance efforts for ISO 27001, SOC 2, and PCI DSS. Strong skills in security metrics and reporting. Experience with audit processes and evidence collection. A proactive, organized, and detail-oriented approach to your work. Experience with GRC software is a plus. Desired qualifications, if you have some of these great! CompTIA Security+ Certified Information Systems Auditor (CISA) Certified in Risk and Information Systems Control (CRISC) Certified Information Systems Security Professional (CISSP) Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team: Stage 1 - 45 mins with BISO Stage 2 - 60 min with Team Members Stage 3 - Final with CTO Benefits 33 days holiday (including public holidays, which you can take when it works best for you) An extra day's holiday for your birthday Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off 16 hours paid volunteering time a year Salary sacrifice, company enhanced pension scheme Life insurance at 4x your salary & group income protection Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton Generous family-friendly policies Incentives refer a friend scheme Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing About Us You may be put off applying for a role because you don't tick every box. Forget that! While we can't accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren't sure if you're 100% there yet, get in touch anyway. We're on a mission to radically reshape banking - and that starts with our brilliant team. Whatever came before, we're proud to bring together people of all backgrounds and experiences who love working together to solve problems. Engine by Starling is an equal opportunity employer, and we're proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Engine by Starling are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. When you provide us with this information, you are doing so at your own consent, with full knowledge that we will process this personal data in accordance with our Privacy Notice. By submitting your application, you agree that Engine by Starling and Starling will collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we will process, where we will process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information.

Abbeygate Search is supporting a well-established, privately owned group with the recruitment of a Finance Business Partner. This is a genuinely interesting opportunity for a newly qualified or recently qualified accountant who wants more than a standard reporting role. The position would suit someone who enjoys getting under the skin of a business, working closely with operational stakeholders, improving reporting, and using financial insight to support better decision-making. The business is made up of several different operating areas, giving the role plenty of variety. You will be involved in budgeting, forecasting, cashflow modelling, project appraisal, financial planning, KPI reporting and wider process improvement. There is also a strong focus on improving the quality of financial reporting and helping the business make better use of its systems and data. This would suit someone who has perhaps already had exposure to a Finance Business Partner, Commercial Finance Analyst, Senior Finance Analyst, Project Accountant, Management Accountant or Commercial Management Accountant role and is now looking for something broader, more hands-on and more commercially involved. The role will include: Working closely with senior stakeholders to provide financial insight, challenge and support. Supporting budgeting, forecasting and business planning across multiple areas of the group. Owning and developing cashflow models, project reporting and financial analysis. Supporting project appraisals, feasibility work and sensitivity analysis. Producing and improving KPI reporting and management information. Identifying risks, opportunities and key financial drivers. Improving reporting processes, controls and the quality of financial data. Helping to develop better reporting from finance systems and Excel-based models. Working with other departments to improve processes, systems and efficiency. Getting involved in ad hoc commercial finance, reporting and project work as required. The successful candidate will likely be: Newly qualified, finalist or 1-2 years post-qualified CIMA, ACCA or ACA. Experienced in management accounting, commercial finance, FP&A, project accounting or finance business partnering. Strong on Excel, with the ability to build, maintain and explain financial models. Comfortable working with cashflow forecasts, budgets, forecasts and financial analysis. Able to work with non-finance stakeholders and explain numbers clearly. Confident enough to challenge assumptions, but sensible and collaborative in approach. Naturally inquisitive, proactive and commercially minded. Happy working in a hands-on environment where not everything is perfectly polished. Keen to improve reporting, processes and systems. Presentable, credible and able to build strong working relationships across a business. This is not a narrow finance role where you will simply produce reports and hand them over. The business is looking for someone who wants to take ownership, ask questions, improve things and become a trusted finance contact for the wider group. The environment is busy, friendly and down-to-earth. It would suit someone who enjoys variety, is comfortable rolling their sleeves up, and wants to play a visible role in helping a business move forward. Package includes: Salary of 55,000 - 65,000 depending on experience Discretionary bonus Hybrid working (typically 3-4 days in, 1-2 from home) On-site parking c28 days holiday plus bank holidays Pension scheme Death in service Employee assistance programme Ongoing professional development support For more information, please contact Jason Mitchell at Abbeygate Search.

Adecco are pleased to be recruiting for a Evidence Reviewer & Court Processor to work withing the Devon & Cornwall Police Force Are you passionate about public service and looking for a rewarding opportunity? We are excited to announce a temporary, full-time position for an Evidence Reviewer & Court Processor at Crownhill Police HQ in Plymouth! If you thrive in a dynamic environment and are dedicated to ensuring justice, this role is for you. Please note: This role is subject to Police Vetting Clearance, and candidates must have been continuously residing in the UK for a minimum of 3 years. Position Details: Contract Type: Temporary Hourly Rate: 14.10 per hour Working Pattern: Full Time (37 hours/week, Monday to Friday) What You'll Do: As an Evidence Reviewer & Court Processor, you will play a crucial role in managing road traffic offences with professionalism and efficiency. Your key responsibilities will include: Conducting detailed reviews of collision reports and officer-issued tickets. Inputting essential information into Force systems such as Crash and Pentip. Creating streamlined digital files for court submissions through the Single Justice System (SJP). Collaborating with partner agencies including the CPS, court staff, and Police Officers to ensure successful prosecutions. Providing expert advice to enhance submission quality and support various stakeholders. Coordinating with external partners to arrange court hearings and trials. What We're Looking For: To excel in this role, you should possess: Proven ability to work independently and take initiative. Proficiency in Microsoft Office applications (Outlook, Word, Excel). Strong relationship-building skills with diverse individuals, both internal and external. Effective time management and flexibility in adjusting plans. A solid understanding of the Criminal Justice System related to road traffic offences. Essential Behavioural Competencies: We value individuals who are: Emotionally Aware: Treat others with respect and understand diverse perspectives. Ownership-Oriented: Proactively identify problems and take responsibility for actions. Collaborative: Work well with others and communicate clearly and respectfully. Supportive & Inspirational: Embrace challenges to improve service quality. Critical Analysts: Think critically and make informed decisions based on evidence. Innovative & Open-Minded: Adapt to change and share suggestions for improvement. Why Join Us? This is your chance to make a meaningful impact in public services while working in a supportive and dynamic environment. You'll have opportunities for role-specific training and continuous professional development. Apply Now! Don't miss out on this exciting opportunity to contribute to our community! Submit your application today and take the first step toward a fulfilling career with us. We look forward to welcoming you to our team! We are committed to inclusivity and accessibility in our recruitment process. If you require reasonable adjustments at any stage, please let us know, and we'll be happy to support you. Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)

If you're the type of person who enjoys figuring out why something isn't working, improving processes, and helping people get the most from business systems, this could be worth a conversation. We're working with a well-established international business looking to strengthen its Enterprise Applications team with an experienced Application Support Analyst. This is a role where you'll have real ownership, working closely with users across the business to support critical applications, resolve issues, manage change requests, and improve the overall support function. Rather than sitting behind a queue of tickets all day, you'll be involved in understanding how the business operates, identifying recurring issues, creating better ways of working, and helping drive improvements across key systems and processes. Role: ERP Support Analyst Application Support Salary: Up to £40,000 Location: Wolverhampton The Role Support and troubleshoot business-critical applications and ERP systems Manage incidents, service requests, problem investigations and change requests Work closely with users and stakeholders across multiple sites Create and maintain support documentation, process guides and knowledge articles Help improve support processes and introduce more efficient ways of working Support system upgrades, migrations and post-implementation activities Ensure support requests are managed within agreed service levels What We're Looking For Experience in an Application Support, ERP Support or Systems Support role Knowledge of ERP systems, ideally Microsoft Dynamics AX Understanding of ITIL and service management processes Strong troubleshooting and problem-solving skills Experience working with service desk/ticketing systems Good documentation skills and attention to detail Confident communicator who can work with both technical and non-technical users Ability to manage priorities and take ownership of issues through to resolution This is a great opportunity for someone who enjoys variety, wants more involvement with the wider business, and is looking for a role where they can genuinely influence how support is delivered.

Junior Tester Hybrid working 2 days onsite per week We are currently working with a forward-thinking client who is looking to hire a Junior Tester to support the delivery of high-quality software solutions across a range of systems and platforms. This is an excellent opportunity to join a collaborative, agile environment where innovation and continuous improvement are at the heart of everything they do. As a key member of the team, you will be responsible for ensuring that all software releases meet the highest standards through comprehensive testing practices. You will work closely with Developers, Product Owners and Business Analysts to understand requirements, identify test scenarios, and deliver robust testing outcomes. Key Responsibilities Perform system, integration and regression testing to ensure product quality Develop and execute detailed test plans and test cases using Jira (X-Ray) Review business and technical requirements, identifying test conditions and gaps Manage defects and work closely with development teams to resolve issues quickly Support load and security testing activities where required Collaborate in Agile ceremonies, ensuring all work is accurately tracked in Jira Assist with configuration and testing of multiple software systems and databases Contribute to continuous improvement of testing procedures and best practices Liaise with wider technical and operational teams when required Key Skills Proven experience in software testing within an agile environment Strong knowledge of test methodologies, systems testing and defect management Experience with Jira and test management tools such as X-Ray Strong understanding of SQL Server, Oracle and web-based systems Ability to work independently and manage priorities effectively Strong communication skills with the ability to engage stakeholders at all levels This role would suit a detail-oriented and proactive individual who takes pride in delivering quality work and thrives in a team-driven environment. Junior Tester Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website

Operational Performance Analyst Remote£40,000 to £45,000 per annumPermanent This is an exciting opportunity for an Operational Performance Analyst to join a key client on a remote basis, offering you the chance to make a meaningful impact on operational efficiency and effectiveness across multiple regions. You will be at the heart of driving operational excellence by delivering timely reports, insightful analyses, and practical recommendations that empower teams across the organisation. Operational Performance Analyst - What will you be doing? Compiling and distributing comprehensive daily operational performance reports, ensuring accuracy and timeliness in all data outputs. Maintaining and updating reporting dashboards and tools to provide clear visibility into key metrics for stakeholders at every level. Analysing large sets of operational data to identify trends, patterns, and areas where improvements can be made. Collaborating closely with cross-functional teams to gather necessary data, share findings, and develop a communal approach to problem-solving. Identifying opportunities for continuous process improvement by developing initiatives that enhance both data reporting and analysis workflows. Operational Performance Analyst - What will you need? Demonstrated ability in analysing complex datasets with strong interpretation skills that lead to actionable insights. Experience in Power BI to communicate findings effectively. Advanced proficiency in SQL. Excellent written and verbal communication skills enabling you to present complex information clearly to non-technical stakeholders. Strong interpersonal abilities for collaborative work across different departments, fostering a sense of kinship within teams. Robert Walters are proud to specialise in BI & Data recruitment across the UK, offering amazing opportunities on a permanent and interim basis. We are also proud to be heading up the Data Leaders roundtables and PBI BRUM meetup group, bringing new and exciting networking opportunities to candidates and clients in the Midlands. If you would be interested in speaking about the role or having a general chat about your job search, please send your CV to . Applicants must reside in the UK & have full right to work Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates

Customer Selections and Analytics Consultant Hybrid working Salary up to: £50,000 This is a strong opportunity for a commercially minded analytics professional to combine technical delivery with stakeholder impact. You will play a key role in driving targeted marketing activity and improving campaign performance through data-led insight, working in a highly collaborative environment. The Company They are a well-established organisation with a strong customer focus and a growing investment in data and analytics. Analytics plays a key role in shaping marketing effectiveness, customer engagement, and strategic decision making. The business operates in a structured and regulated environment, offering stability alongside the opportunity to influence change through data. They foster a collaborative culture where stakeholder partnerships are central to success. The Role Develop and deliver customer selections for marketing, research, and service communications using SQL Ensure campaigns are accurately targeted, compliant, and aligned to business objectives Build and enhance dashboards to evaluate campaign performance and test and learn activity Provide clear, actionable insight to improve targeting, ROI, and customer engagement Work closely with stakeholders to translate business requirements into analytical solutions Act as a subject matter expert across customer datasets to support selection and analysis activity Communicate complex insights clearly to both technical and non-technical audiences Support continuous improvement through feedback loops between selection and performance analysis Implement quality assurance processes to ensure outputs are robust and compliant Your Skills and Experience Strong SQL capability for data extraction and customer segmentation Experience with data visualisation tools such as Power BI or similar Strong commercial experience delivering insight to support marketing or customer strategy Ability to manage and influence a range of stakeholders Experience presenting data and recommendations clearly, both verbally and in writing Comfortable working with complex datasets and translating insight into action Understanding of campaign analysis, testing methodologies, and performance measurement What They Offer Structured career progression within a growing analytics function Opportunity to influence end-to-end campaign strategy and customer engagement Collaborative, supportive team environment with a strong focus on development How to Apply If you are interested in using data to drive customer engagement and marketing performance, please apply with your CV to find out more.

About Scrumconnect At Scrumconnect, we are a people-first digital consultancy that partners with government and private sector organisations to design, build, and deliver user-centred digital services. We bring together multidisciplinary teams of consultants, designers, engineers, researchers, and data specialists to solve complex challenges and create meaningful outcomes for millions of users. We are passionate about delivering high-quality digital solutions that improve public services, drive innovation, and create lasting impact. Our culture is built on collaboration, continuous learning, inclusivity, and excellence. About the Role Scrumconnect is seeking an experienced Data Lead to lead the development and execution of a strategic data vision for a large-scale government programme supporting services used by millions of citizens. This role will be responsible for assessing the current data landscape, defining the future-state architecture and operating model, and creating a roadmap that enables data-driven decision making, operational excellence, and regulatory compliance. The successful candidate will provide both strategic leadership and technical direction while helping shape and scale the data capability required to deliver long-term transformation. Working closely with senior stakeholders, delivery teams, architects, and data specialists, you will ensure that data platforms, governance frameworks, and analytical capabilities align with organisational objectives and government standards. Key Responsibilities Data Strategy & Governance Lead the development and execution of the overall data strategy. Assess and document current ("as-is") data capabilities, platforms, processes, and governance arrangements. Define the target ("to-be") data architecture, operating model, and roadmap. Establish and maintain data governance frameworks, standards, policies, and best practices. Ensure alignment with wider government data strategies and organisational objectives. Promote a culture of data-driven decision making across programmes and stakeholders. Technical Leadership & Architecture Provide technical leadership across data engineering, analytics, and data science initiatives. Define and evolve data architecture, engineering standards, tools, and methodologies. Design scalable, secure, and resilient cloud-based data solutions. Oversee the implementation of data platforms, ETL/ELT pipelines, and analytical solutions. Ensure data services meet both functional and non-functional requirements, including security, performance, and scalability. Drive continuous improvement of data engineering and analytical capabilities. Team Leadership & Delivery Define the optimal team structure, skills, and capabilities required to deliver the data strategy. Lead multidisciplinary teams including data engineers, analysts, data scientists, and architects. Mentor and support team members to foster technical excellence and professional growth. Collaborate with delivery partners and stakeholders to identify and onboard specialist expertise when required. Ensure successful delivery of strategic data initiatives within agreed timelines and budgets. Data Quality, Compliance & Security Implement robust data quality, lineage, metadata, and governance practices. Ensure compliance with GDPR, security policies, government standards, and regulatory requirements. Establish monitoring and reporting mechanisms to maintain data integrity and reliability. Support audits, risk assessments, and compliance activities. Champion secure-by-design and privacy-by-design principles across all data initiatives. Stakeholder Engagement Build strong relationships with senior stakeholders across business and technical teams. Translate complex technical concepts into clear business outcomes and recommendations. Present strategic plans, progress updates, and key insights to executive audiences. Facilitate workshops and decision-making sessions to drive alignment and delivery. Essential Skills & Experience Data Leadership Significant experience leading data engineering, analytics, or data science functions within complex organisations. Proven track record of developing and delivering enterprise-wide data strategies. Experience establishing data governance frameworks and operating models. Technical Expertise Strong experience with AWS cloud services and modern data platforms. Expertise in designing and implementing scalable data architectures and engineering solutions. Experience with ETL/ELT frameworks, data integration, and pipeline automation. Strong understanding of data modelling, data warehousing, and transformation methodologies. Experience supporting data science and machine learning initiatives from experimentation through production deployment. Strong understanding of data security, governance, and operational best practices. Public Sector Experience Experience delivering data initiatives within government or highly regulated environments. Strong understanding of GDPR, information governance, data protection legislation, and public sector compliance requirements. Familiarity with Government Digital Service (GDS) standards and ways of working. Communication & Leadership Excellent stakeholder management and communication skills. Ability to influence senior leaders and drive strategic decision-making. Experience building, leading, and mentoring high-performing data teams. Strong facilitation, collaboration, and workshop leadership capabilities. Technical Environment Experience with some or all of the following technologies is desirable: Cloud & Data Platforms AWS Amazon S3 AWS Glue AWS Lambda Amazon Redshift AWS Lake Formation Data Engineering & Analytics SQL Python ETL/ELT frameworks Data Warehousing solutions Data Modelling methodologies Performance & Digital Analytics Google Analytics Google BigQuery Google Looker Studio Google Tag Manager Desirable Experience Experience within benefits, welfare, citizen services, or wider public sector domains. Previous experience delivering services through public sector frameworks. Security clearance (BPSS, SC, or DV) or willingness to undergo clearance. Experience working within Agile multidisciplinary delivery teams. Experience defining and scaling enterprise data capabilities and operating models.

Financial Planning & Reporting Analyst - Bedfordshire Financial Planning & Reporting AnalystBedfordshire (Hybrid Working Available) Hays are working in partnership with a well-established, global organisation to recruit a Financial Planning & Reporting Analyst to join their high-performing finance team. This is an excellent opportunity for a commercially minded finance professional to step into a visible role, working closely with senior stakeholders and contributing directly to business decision-making. The Role Reporting to the Financial Reporting Manager, you'll play a key role in delivering accurate and insightful financial reporting, alongside driving the forecasting and planning processes across the business. You'll partner with senior leadership and operational teams, providing analysis and insight to support performance, profitability and strategic decisions. Key responsibilities will include : - Supporting the production of forecasts across revenue, sales volumes, overheads and stock - Delivering detailed P&L analysis and management reporting - Monitoring actuals vs budget, identifying variances and key trends - Maintaining and developing forecasting models and reporting systems - Analysing sales performance across different regions and markets - Supporting revenue recognition processes, ensuring compliance with IFRS - Managing stock reporting and balance sheet reconciliations - Providing timely, accurate management information to support decision-making - Building strong relationships across the business and with international stakeholders - Identifying opportunities to improve systems, processes and controls About You We're looking for a proactive and analytical finance professional who enjoys working in a fast-paced, commercially focused environment. You will ideally have : - Experience in a similar finance or reporting role (minimum 3 years) - AAT Level 4 (or equivalent) and ideally studying towards a professional qualification (ACCA/CIMA/ACA) - Strong Excel skills (including look-ups and pivot tables) - Experience using accounting and reporting systems - A strong attention to detail and ability to manage multiple priorities. - Excellent communication skills and the ability to work with stakeholders at all levels - A collaborative mindset and a willingness to take ownership will be key to success in this role. What You'll Get in Return - Competitive salary and benefits package - Exposure to senior stakeholders and strategic decision-making - Opportunity to develop within a global organisation - A supportive and collaborative team environment - Scope to drive improvements and make a real impact What You Need to Do Now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or get in touch for a confidential discussion. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Stock Control Admin / Analyst North Wales (Wrexham area) Hybrid working (3 days WFH) Full-time 37.5 hours per week Monday - Thursday 9am - 5pm & Friday 8am - 4pm Salary: £26,000 My client is an expanding European food and logistics business looking to appoint a Stock Control Analyst / Admin to support stock integrity, product compliance, and audit readiness across multiple sites. Reporting into the Stock Control & Compliance function, this role is ideal for someone detail-driven, systems-focused, and confident working with stock data in a fast-paced distribution environment. Why consider this role? Hybrid working model 28 days holiday including bank holidays Company pension scheme Benenden Health membership Free eye test voucher and annual flu jab Mental Health First Aid support Regular company events Free on-site parking Supportive, collaborative working culture The role You'll play a key role in maintaining accurate stock records, supporting inbound quality control, and ensuring compliance and audit standards are met. This is a varied, hands-on position that suits someone inquisitive, analytical, and proactive in resolving discrepancies. Key responsibilities Audit & Product Compliance Maintain and manage compliance documentation, including supplier declarations and product records Carry out product and data checks (GS1 standards, barcodes, labels, specifications) Support traceability exercises, mock recalls, and audit preparation Collate and organise evidence for audits, recalls, and quality investigations Assist with the implementation of regulatory or legislative product changes Stock Integrity & Traceability Develop a strong understanding of stock systems, transactions, and data flows Act as a point of contact for stock-related queries Reconcile stock data between ERP and third-party warehouse systems Investigate and resolve discrepancies, stock-on-hold issues, and allocation problems Monitor shelf life, rotation, part pallets, cycle counts, and inventory accuracy Process stock adjustments and disposals where required Inbound & Quality Control Monitor inbound deliveries and verify shipping documentation Update systems for order changes (codes, quantities, dates) Analyse BBE and shelf-life data and liaise with suppliers Share pre-advice documentation with warehouses and flag anomalies Confirm goods receipts and resolve variances, damages, or quality issues Manage purchase returns and outstanding stock enquiries Additional duties Support weekly and monthly stock cut-offs and reporting/KPIs Assist with product setup and system testing Identify recurring issues, perform root-cause analysis, and suggest improvements Follow and contribute to continuous improvement of stock and compliance processes Skills & experience required Exceptional attention to detail and strong record-keeping skills Proven problem-solving ability with a compliance-focused mindset Intermediate Excel skills (formulas, lookups, pivot tables) Strong written and verbal communication skills Ability to work independently, prioritise tasks, and manage workload effectively Desirable experience At least 1 year in a stock control or inventory environment Knowledge of GS1 standards and product compliance Experience using Sage X3 or similar ERP systems Exposure to EDI transactions (POs, ASNs, goods receipt confirmations) Understanding of supply chain and distribution operation

Senior Service Desk Analyst (DV Security Clearance) Position Description At CGI, we deliver secure technology services that support some of the UK's most critical Space, Defence and Intelligence programmes. As a Senior Service Desk Analyst, you'll play a key role in maintaining and improving essential IT services, acting as an escalation point for complex issues while helping to drive service excellence and continual improvement. Working within a highly secure environment, you'll have the opportunity to take ownership, contribute new ideas, and make a meaningful impact on mission-critical operations. CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK 'Best Employer' by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you'll be part of an open, friendly community of experts. We'll train and support you in taking your career wherever you want it to go. Due to the secure nature of this programme, this role is based full-time on client site in Corsham and requires current MOD High Level Clearance (HLC). Your future duties and responsibilities As a Senior Service Desk Analyst, you'll provide advanced technical support, act as an escalation point for complex incidents, and help ensure a high-quality user experience across a secure IT environment. You'll support service improvement initiatives, contribute to ITSM tool development, and work closely with stakeholders to maintain stable, efficient services. Key responsibilities: • Provide first-line support where required, including account creation and user support • Resolve and manage complex incidents and service requests • Support and configure ITSM tools including Jira Service Management and Remedy • Contribute to continual service improvement and process optimisation • Support ITIL processes including Incident, Problem, Change and Configuration Management • Produce accurate service reporting and management information • Communicate effectively with customers and internal stakeholders • Mentor junior team members and share best practice Required qualifications to be successful in this role You'll bring strong Service Desk or End User Support experience, excellent troubleshooting skills, and a solid understanding of IT service management best practices. You'll be confident engaging with stakeholders and passionate about delivering excellent customer service. Essential: • Current MOD High Level Clearance (HLC) • 5+ years' experience in a Service Desk or End User Support role • ITIL v4 certification or equivalent practical experience • Experience with ITSM tools such as Jira Service Management • Knowledge of Active Directory and cloud environments • Strong understanding of Incident, Request, Problem and Change Management • Excellent communication and stakeholder management skills Desirable: • Defence sector experience • Agile or DevOps experience • Experience with cloud platforms • Exposure to automation or scripting Together, as owners, let's turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction. Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. Come join our team-one of the largest IT and business consulting services firms in the world.

SAP Basis Application Support Position Description At CGI, we deliver critical SAP services that help organisations operate securely, efficiently, and at scale. As an SAP Basis Application Support Analyst, you'll play a key role in supporting and maintaining a complex SAP ERP estate for a major Scotland-based client. Working across a diverse landscape including ECC, BW, Solution Manager, Fiori, and Business Objects, you'll help ensure the stability, security, and performance of business-critical services. You'll collaborate with onshore and offshore teams to resolve technical challenges, implement change, and contribute to continuous service improvement within a supportive and collaborative environment that encourages innovation, ownership, and professional development. CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK 'Best Employer' by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you'll be part of an open, friendly community of experts. We'll train and support you in taking your career wherever you want it to go. This is a hybrid position with an expectation to attend the Glasgow office approximately two days per week. Due to the nature of the role, there may also be a requirement to support incidents and change activities outside of core business hours. Your future duties and responsibilities In this role, you will support and maintain a large-scale SAP ERP environment, ensuring the availability, performance, and security of critical business systems. You'll investigate and resolve technical incidents, support change and release activities, and contribute to ongoing maintenance and optimisation across a complex SAP landscape. Working closely with colleagues, vendors, and client stakeholders, you'll help deliver a stable and high-quality support service while proactively identifying opportunities for improvement. You'll contribute to technical planning, governance, and service delivery activities, helping to maintain operational excellence across the estate. As part of a collaborative team, you'll apply best practice approaches to incident management, root cause analysis, documentation, and change implementation while supporting continuous improvement initiatives across the wider SAP environment. Key responsibilities: • Support & Maintain SAP Basis services across a complex SAP ERP landscape • Investigate & Resolve technical incidents and service requests • Monitor & Manage system performance, availability, and security • Plan & Deliver maintenance activities, patches, and service pack implementations • Conduct & Support root cause analysis and problem investigations • Collaborate & Coordinate with onshore, offshore, vendor, and client teams • Implement & Govern changes in line with ITIL and best practice standards • Produce & Maintain high-quality technical documentation • Contribute & Support release management, environment management, and technical planning activities • Identify & Mitigate risks relating to system stability, security, and data integrity Required qualifications to be successful in this role To succeed in this role, you should have strong SAP Basis support experience within enterprise SAP environments, alongside a good understanding of SAP system integration, maintenance, and release management. You'll bring excellent communication and problem-solving skills, with the ability to work collaboratively within technical support teams and deliver high-quality service in a fast-paced environment. Essential qualifications and experience: • Proven experience in SAP Basis support and administration • Strong understanding of SAP ERP landscapes and component integration • Experience supporting SAP environments including ECC, BW, Solution Manager, Fiori, or related technologies • Knowledge of environment management, release management, and system maintenance activities • Understanding of client copies, refreshes, and SAP landscape strategies • Experience with incident management, root cause analysis, and ITIL-aligned support processes • Ability to contribute to infrastructure and technical solution design discussions • Strong written and verbal communication skills • Experience producing technical documentation using tools such as MS Word and Excel • Understanding of SAP security basics including user roles and authorisations • Experience with ASE databases would be advantageous Together, as owners, let's turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction. Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. Come join our team-one of the largest IT and business consulting services firms in the world.