The Lucy Faithfull Foundation
Edinburgh, Midlothian
About us Lucy Faithfull Foundation Scotland is part of a UK-wide charity that exists to prevent child sexual abuse and exploitation. We re here for everyone who needs us. We protect children by working with people who pose a risk and diverting them from causing harm. We support individuals and families who have been affected by abuse. And we help professionals who work with families to create safer environments for children through delivering risk assessments, interventions, training and consultancy. About the role We are recruiting a Scotland Practitioner to join our multi-disciplinary team in Edinburgh. The role will involve delivering psycho-educational individual and group work to adults who are concerned about sexual thoughts, feelings and behaviours towards children. Assessments of clients and answering calls to our Scotland helpline will be a key part of this role. The majority of referrals will be adults who are under investigation or have been arrested for online sexual offences, including accessing child sexual abuse material. This is a highly rewarding role making a genuine difference to children s lives. It involves working within a friendly, supportive and hardworking team which is committed to keeping children safe from sexual harm. This is a fixed-term contract to 31st March 2027 in line with external funding. We are optimistic that this post will be extended beyond this, pending continuation of funding in 2026-27. About you Our ideal candidate will be a dynamic Practitioner with a proven ability to drive projects to achieve required outcomes. You will be professional, proactive and outcome-focused with exceptional communication and engagement skills and an ability to develop partnership ways of working with professionals and agencies. You will have an impeccable understanding of child protection policies and principles and evidence of working with safeguarding partners to keep children safe from harm You will be able to demonstrate confidence in translating the charity s mission into direct child protection practice and equipping other professionals in tackling child sexual abuse. Key attributes we are seeking include: Delivering assessment and interventions with adults who are at risk of sexual offending. Impeccable knowledge of safeguarding principles, policies and practices Collaborative and supportive ethos, enabling effective working with team members and leaders across the charity Flexibility and passion to work alongside internal and external colleagues to ensure quality work is delivered efficiently Excellent engagement skills and experience of working professionally with professionals Effective record keeping in line with the charity s policy and practice Stakeholder engagement and excellent communication skills to promote the mission and values of the Lucy Faithfull Foundation. For a more detailed job description, please review the job pack. What you ll get from us We offer the following benefits: Hybrid working (with a minimum of 2 days in the office per week; we ask for 3 days in the office per week for the first month) NEST pension 33 days annual leave rising to 38 days (inclusive of statutory bank holidays following qualifying period) Up to 5 days learning and development per year Flu jabs & eye tests Season ticket loans Charity discounts Employee assistance programme Option of private healthcare with Benenden How to apply We really welcome informal conversations with prospective candidates about the role and the charity in advance of the deadline - please download the job pack for more information. An application form and equal opportunities monitoring form are included within this pack. We look forward to receiving your completed documents by 22nd June at 5:00pm. Please download the job pack for more information on how to apply. Please avoid using AI generated responses as these will automatically be discarded we want to hear from the real you. Please note that only applications with all sections completed will be reviewed during shortlisting. In person interviews are scheduled to take place on 7th and 8th July. If you have not been contacted within 2 weeks of the closing date you have been unsuccessful with your application. Please note the successful candidate will be required to undergo a PVG check from Disclosure Scotland for this position.
Jun 12, 2026
Full time
About us Lucy Faithfull Foundation Scotland is part of a UK-wide charity that exists to prevent child sexual abuse and exploitation. We re here for everyone who needs us. We protect children by working with people who pose a risk and diverting them from causing harm. We support individuals and families who have been affected by abuse. And we help professionals who work with families to create safer environments for children through delivering risk assessments, interventions, training and consultancy. About the role We are recruiting a Scotland Practitioner to join our multi-disciplinary team in Edinburgh. The role will involve delivering psycho-educational individual and group work to adults who are concerned about sexual thoughts, feelings and behaviours towards children. Assessments of clients and answering calls to our Scotland helpline will be a key part of this role. The majority of referrals will be adults who are under investigation or have been arrested for online sexual offences, including accessing child sexual abuse material. This is a highly rewarding role making a genuine difference to children s lives. It involves working within a friendly, supportive and hardworking team which is committed to keeping children safe from sexual harm. This is a fixed-term contract to 31st March 2027 in line with external funding. We are optimistic that this post will be extended beyond this, pending continuation of funding in 2026-27. About you Our ideal candidate will be a dynamic Practitioner with a proven ability to drive projects to achieve required outcomes. You will be professional, proactive and outcome-focused with exceptional communication and engagement skills and an ability to develop partnership ways of working with professionals and agencies. You will have an impeccable understanding of child protection policies and principles and evidence of working with safeguarding partners to keep children safe from harm You will be able to demonstrate confidence in translating the charity s mission into direct child protection practice and equipping other professionals in tackling child sexual abuse. Key attributes we are seeking include: Delivering assessment and interventions with adults who are at risk of sexual offending. Impeccable knowledge of safeguarding principles, policies and practices Collaborative and supportive ethos, enabling effective working with team members and leaders across the charity Flexibility and passion to work alongside internal and external colleagues to ensure quality work is delivered efficiently Excellent engagement skills and experience of working professionally with professionals Effective record keeping in line with the charity s policy and practice Stakeholder engagement and excellent communication skills to promote the mission and values of the Lucy Faithfull Foundation. For a more detailed job description, please review the job pack. What you ll get from us We offer the following benefits: Hybrid working (with a minimum of 2 days in the office per week; we ask for 3 days in the office per week for the first month) NEST pension 33 days annual leave rising to 38 days (inclusive of statutory bank holidays following qualifying period) Up to 5 days learning and development per year Flu jabs & eye tests Season ticket loans Charity discounts Employee assistance programme Option of private healthcare with Benenden How to apply We really welcome informal conversations with prospective candidates about the role and the charity in advance of the deadline - please download the job pack for more information. An application form and equal opportunities monitoring form are included within this pack. We look forward to receiving your completed documents by 22nd June at 5:00pm. Please download the job pack for more information on how to apply. Please avoid using AI generated responses as these will automatically be discarded we want to hear from the real you. Please note that only applications with all sections completed will be reviewed during shortlisting. In person interviews are scheduled to take place on 7th and 8th July. If you have not been contacted within 2 weeks of the closing date you have been unsuccessful with your application. Please note the successful candidate will be required to undergo a PVG check from Disclosure Scotland for this position.
IT Service Desk Administrator 28'000 - 32'000 + Progression + Holiday + Travel + Pension + Training Chewton Mendip - Hybrid Are you looking to join a close-knit MSP that offers progression both technically and up through the business? Fantastic opportunity for an experienced individual looking for a stable platform to fine tune your infrastructure experience whilst working in a friendly and supportive company! Established for over 25 years, our client is a close-knit managed service provider that specialises in offering support, solutions and services to businesses across the UK. Known locally for a great place to work, this is a small and steady business that offers a fantastic exposure to new technologies whilst working in a supportive and varied environment. You will be responsible for providing 1st line but with some exposure to 2nd line work to a range of businesses. Other administrative tasks may include, quoting, invoicing, etc. You will split working remotely at their office near bath. You will be working on Office365, Active Directory, freshworks, etc. Great role for an experienced individual from a service desk or IT support position who wants to gain valuable hands on experience within an MSP environment. This company will give you valuable training which will help you progress. The role: On and off-site IT support IT Service Desk Administrator 1st and 2nd line Support Active Directory / Office 365 / Microsoft desktop environment Working within different environments and industries The person: IT Support or Service Desk experience Windows Experience (Office, Desktop, server) Active Directory / Office 365 / Microsoft desktops Reference Number:BBBH(phone number removed) Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.
Jun 11, 2026
Full time
IT Service Desk Administrator 28'000 - 32'000 + Progression + Holiday + Travel + Pension + Training Chewton Mendip - Hybrid Are you looking to join a close-knit MSP that offers progression both technically and up through the business? Fantastic opportunity for an experienced individual looking for a stable platform to fine tune your infrastructure experience whilst working in a friendly and supportive company! Established for over 25 years, our client is a close-knit managed service provider that specialises in offering support, solutions and services to businesses across the UK. Known locally for a great place to work, this is a small and steady business that offers a fantastic exposure to new technologies whilst working in a supportive and varied environment. You will be responsible for providing 1st line but with some exposure to 2nd line work to a range of businesses. Other administrative tasks may include, quoting, invoicing, etc. You will split working remotely at their office near bath. You will be working on Office365, Active Directory, freshworks, etc. Great role for an experienced individual from a service desk or IT support position who wants to gain valuable hands on experience within an MSP environment. This company will give you valuable training which will help you progress. The role: On and off-site IT support IT Service Desk Administrator 1st and 2nd line Support Active Directory / Office 365 / Microsoft desktop environment Working within different environments and industries The person: IT Support or Service Desk experience Windows Experience (Office, Desktop, server) Active Directory / Office 365 / Microsoft desktops Reference Number:BBBH(phone number removed) Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.
Join Our Trade Parts Team We re looking for a Parts Telesales Advisor to join our friendly and supportive Trade Parts Hub in Cardiff. You ll be part of a collaborative team representing the Renault and Dacia brands and supporting a wide range of business customers. Why join us A basic salary of £28,560 pa OTE £32,844 pa (achievable and regularly reached) Access to a salary?sacrifice, tax-efficient new car scheme (ECOS) from £75 per month. Cars are replaced annually with high-spec models. A family new car scheme is available for close family members from £139 per car per month (1st car after probation, 2nd car after 12 months service). Cars are replaced annually with high-spec models. Car insurance is included on both of these car schemes 33 days annual leave including Bank Holidays (with the option to buy or sell additional days) Pension scheme which includes permanent health insurance and death-in-service benefit schemes Share Incentive Scheme Staff discounts on vehicles, parts, servicing, and accessories Free Mortgage and pension advice seminars Cycle?to?Work scheme, including e?bikes Discounted gym membership Enhanced Maternity and Paternity policies Opportunities to progress your career and excellent Manufacturer training Working hours Monday Friday 8 00 (30-min lunch break), plus 1-in-3 Saturday mornings 8 30 What you ll do In this role, you ll manage both inbound and outbound calls to supply branded automotive parts, accessories, and consumables to trade, fleet, and local business customers. Your daily responsibilities will include: Handling telephone and email enquiries from new and existing B2B customers Processing accurate parts orders and allocating them to the correct delivery routes Making courtesy calls before delivery cut?off times Building positive relationships with trade accounts Suggesting helpful add?on products when appropriate, without applying pressure Maintaining a high call?answering rate Creating and updating sales and VOR reports Supporting our click?and?collect counter when needed Assisting with quarterly stock takes and occasional warehouse/logistics tasks Using parts systems to identify product compatibility and manage queries We re looking for someone who brings: Experience in automotive parts telesales, motor factors, B2B trade supply, or a retail parts environment Clear and confident communication skills Good organisational skills and accuracy when processing orders A calm, professional approach and a genuine focus on customer satisfaction Experience with systems such as Kerridge, Keyloop/CDK or Autoline is helpful but not essential. Interested? Apply now
Jun 11, 2026
Full time
Join Our Trade Parts Team We re looking for a Parts Telesales Advisor to join our friendly and supportive Trade Parts Hub in Cardiff. You ll be part of a collaborative team representing the Renault and Dacia brands and supporting a wide range of business customers. Why join us A basic salary of £28,560 pa OTE £32,844 pa (achievable and regularly reached) Access to a salary?sacrifice, tax-efficient new car scheme (ECOS) from £75 per month. Cars are replaced annually with high-spec models. A family new car scheme is available for close family members from £139 per car per month (1st car after probation, 2nd car after 12 months service). Cars are replaced annually with high-spec models. Car insurance is included on both of these car schemes 33 days annual leave including Bank Holidays (with the option to buy or sell additional days) Pension scheme which includes permanent health insurance and death-in-service benefit schemes Share Incentive Scheme Staff discounts on vehicles, parts, servicing, and accessories Free Mortgage and pension advice seminars Cycle?to?Work scheme, including e?bikes Discounted gym membership Enhanced Maternity and Paternity policies Opportunities to progress your career and excellent Manufacturer training Working hours Monday Friday 8 00 (30-min lunch break), plus 1-in-3 Saturday mornings 8 30 What you ll do In this role, you ll manage both inbound and outbound calls to supply branded automotive parts, accessories, and consumables to trade, fleet, and local business customers. Your daily responsibilities will include: Handling telephone and email enquiries from new and existing B2B customers Processing accurate parts orders and allocating them to the correct delivery routes Making courtesy calls before delivery cut?off times Building positive relationships with trade accounts Suggesting helpful add?on products when appropriate, without applying pressure Maintaining a high call?answering rate Creating and updating sales and VOR reports Supporting our click?and?collect counter when needed Assisting with quarterly stock takes and occasional warehouse/logistics tasks Using parts systems to identify product compatibility and manage queries We re looking for someone who brings: Experience in automotive parts telesales, motor factors, B2B trade supply, or a retail parts environment Clear and confident communication skills Good organisational skills and accuracy when processing orders A calm, professional approach and a genuine focus on customer satisfaction Experience with systems such as Kerridge, Keyloop/CDK or Autoline is helpful but not essential. Interested? Apply now
Application Support Engineer ERP - SQL - WMS We're seeking an Application Support Engineer to join a growing IT team supporting a range of critical business applications across ERP, Ecommerce, Warehouse Management, Finance, and Reporting platforms. This is an excellent opportunity for someone with experience supporting business systems who is looking to develop their technical skills further while working on a variety of exciting projects and technologies. The Role As an Application Support Engineer, you will provide 1st and 2nd line support for business-critical systems, helping users resolve issues and ensuring systems operate effectively. You'll work closely with internal stakeholders, third-party vendors, and development teams to investigate problems, support system enhancements, and contribute to ongoing improvements. Key responsibilities include: Providing support for ERP, WMS, Ecommerce, Finance, and Reporting platforms. Troubleshooting business system and application issues. Supporting ecommerce stores and customer enquiries. Investigating and resolving data-related issues using SQL/TSQL. Raising and managing support tickets with third-party vendors. Performing QA testing for system updates and new developments. Documenting issues, resolutions, and support procedures. Assisting with IT and business systems projects. Supporting integrations and associated business systems. About You We're looking for a proactive and enthusiastic individual who enjoys solving problems and delivering excellent customer service. Essential Skills & Experience: Experience supporting business systems, ERP platforms, WMS systems, or ecommerce applications. Strong troubleshooting and analytical skills. Knowledge of databases and database relationships. Working knowledge of SQL/TSQL. Excellent communication and organisational skills. Ability to manage workload effectively and work independently when required. Desirable Experience: Magento or ecommerce platform support. SQL Server Administration. RESTful Web Services and cXML. Finance systems. Software testing and QA activities. Understanding of quote-to-invoice business processes. What's on Offer? Hybrid working environment. Exposure to a wide range of business-critical technologies. Opportunities to work on exciting IT and business systems projects. Ongoing learning and professional development. Collaborative and supportive team environment. If you're looking for a role where you can expand your technical expertise, contribute to business-critical systems, and develop your career within a dynamic IT team, we'd love to hear from you!
Jun 11, 2026
Seasonal
Application Support Engineer ERP - SQL - WMS We're seeking an Application Support Engineer to join a growing IT team supporting a range of critical business applications across ERP, Ecommerce, Warehouse Management, Finance, and Reporting platforms. This is an excellent opportunity for someone with experience supporting business systems who is looking to develop their technical skills further while working on a variety of exciting projects and technologies. The Role As an Application Support Engineer, you will provide 1st and 2nd line support for business-critical systems, helping users resolve issues and ensuring systems operate effectively. You'll work closely with internal stakeholders, third-party vendors, and development teams to investigate problems, support system enhancements, and contribute to ongoing improvements. Key responsibilities include: Providing support for ERP, WMS, Ecommerce, Finance, and Reporting platforms. Troubleshooting business system and application issues. Supporting ecommerce stores and customer enquiries. Investigating and resolving data-related issues using SQL/TSQL. Raising and managing support tickets with third-party vendors. Performing QA testing for system updates and new developments. Documenting issues, resolutions, and support procedures. Assisting with IT and business systems projects. Supporting integrations and associated business systems. About You We're looking for a proactive and enthusiastic individual who enjoys solving problems and delivering excellent customer service. Essential Skills & Experience: Experience supporting business systems, ERP platforms, WMS systems, or ecommerce applications. Strong troubleshooting and analytical skills. Knowledge of databases and database relationships. Working knowledge of SQL/TSQL. Excellent communication and organisational skills. Ability to manage workload effectively and work independently when required. Desirable Experience: Magento or ecommerce platform support. SQL Server Administration. RESTful Web Services and cXML. Finance systems. Software testing and QA activities. Understanding of quote-to-invoice business processes. What's on Offer? Hybrid working environment. Exposure to a wide range of business-critical technologies. Opportunities to work on exciting IT and business systems projects. Ongoing learning and professional development. Collaborative and supportive team environment. If you're looking for a role where you can expand your technical expertise, contribute to business-critical systems, and develop your career within a dynamic IT team, we'd love to hear from you!
Workplace IT Engineer (2nd Line Support) West London Ongoing Temporary Contract ASAP Start 174 per day PAYE or 225 per day Umbrella Full time site based role with as this is supporting the wider members of the team with both hardware and software A West London Local Authority is seeking an experienced Workplace IT Engineer to join their IT & Digital Services team on an ongoing temporary basis. This is a site-based role requiring travel across multiple locations within the borough, so a full UK driving licence is essential. The Role You will provide 2nd line support and deliver high-quality workplace technology services to council staff. This includes supporting hardware, software, and end-user issues both remotely and onsite. Resolve 1st and 2nd line incidents via face-to-face support, telephony, and remote tools Deliver hands-on support across multiple council sites Install, configure, and decommission IT equipment, including cabling and network patching Support print services and liaise with third-party providers (e.g. Ricoh) Manage and prioritise escalations, including VIP support cases Work collaboratively with wider Digital Services teams on issue resolution and projects About You Proven experience in 2nd line IT support within a complex environment Strong troubleshooting skills, including backend analysis Experience supporting hardware, software, and network infrastructure Comfortable working across multiple sites and delivering in-person support Ability to manage priorities and communicate effectively with stakeholders Experience supporting VIP users and handling escalations Full UK driving licence required Additional Information Site-based role across borough locations Ongoing temporary assignment Subject to pre-employment vetting checks
Jun 11, 2026
Seasonal
Workplace IT Engineer (2nd Line Support) West London Ongoing Temporary Contract ASAP Start 174 per day PAYE or 225 per day Umbrella Full time site based role with as this is supporting the wider members of the team with both hardware and software A West London Local Authority is seeking an experienced Workplace IT Engineer to join their IT & Digital Services team on an ongoing temporary basis. This is a site-based role requiring travel across multiple locations within the borough, so a full UK driving licence is essential. The Role You will provide 2nd line support and deliver high-quality workplace technology services to council staff. This includes supporting hardware, software, and end-user issues both remotely and onsite. Resolve 1st and 2nd line incidents via face-to-face support, telephony, and remote tools Deliver hands-on support across multiple council sites Install, configure, and decommission IT equipment, including cabling and network patching Support print services and liaise with third-party providers (e.g. Ricoh) Manage and prioritise escalations, including VIP support cases Work collaboratively with wider Digital Services teams on issue resolution and projects About You Proven experience in 2nd line IT support within a complex environment Strong troubleshooting skills, including backend analysis Experience supporting hardware, software, and network infrastructure Comfortable working across multiple sites and delivering in-person support Ability to manage priorities and communicate effectively with stakeholders Experience supporting VIP users and handling escalations Full UK driving licence required Additional Information Site-based role across borough locations Ongoing temporary assignment Subject to pre-employment vetting checks
Temporary Section Manager - Residential Project - Cardiff Fawkes & Reece are currently working in partnership with one of their Tier 1 clients who are seeking an experienced Temporary Section Manager to join a residential project based in Cardiff. This is a freelance opportunity with an initial duration of approximately 12-15 weeks, starting from 1st June . For the right candidate, there is the potential for the role to be extended through to the end of the year. The Role The successful candidate will be responsible for overseeing quality assurance across key internal packages, ensuring works are completed to a high standard and in line with programme requirements. The position will involve managing and inspecting both 1st Fix and 2nd Fix works throughout the project life cycle. Key Responsibilities Carrying out QA inspections on: Drylining M&E installations (1st & 2nd Fix) Carpentry works (1st & 2nd Fix) Internal finishing packages Monitoring quality standards across all site activities Coordinating subcontractors and site teams to ensure programme delivery Ensuring compliance with project specifications, building regulations, and quality standards Managing snagging, de-snagging, and handover processes Supporting the wider site management team with reporting and progress updates Requirements Proven experience working as a Section Manager on residential developments Strong QA, internal fit-out, and finishing experience Experience managing both 1st Fix and 2nd Fix packages Experience with AECB / Air Testing is advantageous Excellent communication and organisational skills Valid SMSTS, CSCS and First Aid preferred Package 280 - 300 per day Freelance contract Initial duration of approximately 12-15 weeks Potential extension through to the end of the year for the right candidate Immediate start available from 1st June
Jun 11, 2026
Contractor
Temporary Section Manager - Residential Project - Cardiff Fawkes & Reece are currently working in partnership with one of their Tier 1 clients who are seeking an experienced Temporary Section Manager to join a residential project based in Cardiff. This is a freelance opportunity with an initial duration of approximately 12-15 weeks, starting from 1st June . For the right candidate, there is the potential for the role to be extended through to the end of the year. The Role The successful candidate will be responsible for overseeing quality assurance across key internal packages, ensuring works are completed to a high standard and in line with programme requirements. The position will involve managing and inspecting both 1st Fix and 2nd Fix works throughout the project life cycle. Key Responsibilities Carrying out QA inspections on: Drylining M&E installations (1st & 2nd Fix) Carpentry works (1st & 2nd Fix) Internal finishing packages Monitoring quality standards across all site activities Coordinating subcontractors and site teams to ensure programme delivery Ensuring compliance with project specifications, building regulations, and quality standards Managing snagging, de-snagging, and handover processes Supporting the wider site management team with reporting and progress updates Requirements Proven experience working as a Section Manager on residential developments Strong QA, internal fit-out, and finishing experience Experience managing both 1st Fix and 2nd Fix packages Experience with AECB / Air Testing is advantageous Excellent communication and organisational skills Valid SMSTS, CSCS and First Aid preferred Package 280 - 300 per day Freelance contract Initial duration of approximately 12-15 weeks Potential extension through to the end of the year for the right candidate Immediate start available from 1st June
IT Support Engineer York Up to 30,000 Education Sector Interface Recruitment is working with a growing managed services provider to recruit an IT Support Engineer to support a key education client in York. This is an excellent opportunity for an Education IT Technician, ICT Support Technician or IT Support Engineer looking to join a business that genuinely invests in its people and provides long-term career development. Working primarily within a school environment, you will provide day-to-day support whilst assisting with infrastructure improvements, cloud technologies and IT projects. The Role Provide first and second-line IT support Support Microsoft 365 environments Troubleshoot desktop, server and networking issues Support Azure and Intune technologies Assist with infrastructure and cloud projects Manage user accounts and permissions Support wireless and networking solutions Deliver excellent customer service Skills & Experience We would be keen to speak with candidates who have experience in: Education IT Support ICT Technician positions IT Support Engineering MSP environments 1st or 2nd Line Support Technical experience with the following would be beneficial: Microsoft 365 Active Directory Windows 10 & 11 Azure Intune Windows Server Networking Hyper-V What's on Offer? Salary up to 30,000 Fully funded vendor-accredited training Salary increases linked to certification achievements Structured development plan Increasing annual leave entitlement with service Additional holiday purchase scheme Company pension Friendly and supportive culture Genuine progression opportunities This is a fantastic opportunity to join a business known for investing in its employees and providing long-term career development.
Jun 11, 2026
Full time
IT Support Engineer York Up to 30,000 Education Sector Interface Recruitment is working with a growing managed services provider to recruit an IT Support Engineer to support a key education client in York. This is an excellent opportunity for an Education IT Technician, ICT Support Technician or IT Support Engineer looking to join a business that genuinely invests in its people and provides long-term career development. Working primarily within a school environment, you will provide day-to-day support whilst assisting with infrastructure improvements, cloud technologies and IT projects. The Role Provide first and second-line IT support Support Microsoft 365 environments Troubleshoot desktop, server and networking issues Support Azure and Intune technologies Assist with infrastructure and cloud projects Manage user accounts and permissions Support wireless and networking solutions Deliver excellent customer service Skills & Experience We would be keen to speak with candidates who have experience in: Education IT Support ICT Technician positions IT Support Engineering MSP environments 1st or 2nd Line Support Technical experience with the following would be beneficial: Microsoft 365 Active Directory Windows 10 & 11 Azure Intune Windows Server Networking Hyper-V What's on Offer? Salary up to 30,000 Fully funded vendor-accredited training Salary increases linked to certification achievements Structured development plan Increasing annual leave entitlement with service Additional holiday purchase scheme Company pension Friendly and supportive culture Genuine progression opportunities This is a fantastic opportunity to join a business known for investing in its employees and providing long-term career development.
Role: Systems Support Engineer (Clinical Systems) Contract: Permanent Salary: £40,000 - £45,000 (DOE) Travel: Remote (UK-based) with quarterly travel to London (expensed) iO Associates are currently working with a specialist healthtech organisation that is looking to appoint a Systems Support Engineer to join their highly collaborative support team on a permanent basis. This is a fantastic opportunity for someone with experience in NHS IT or clinical systems support who is looking to move into a more specialist, niche environment working closely with healthcare applications, clinical workflows and integration technologies. The role sits within a close-knit support function supporting a small customer base. These are not generic IT service desk issues, but instead focused on clinical application behaviour, integration alerts and patient workflow-related queries within a highly structured, process-driven environment. You'll get the opportunity to work with healthcare integration standards such as HL7 and DICOM, supported by a Mirth integration engine. You will spend time reviewing logs, investigating errors and understanding how clinical data flows through systems. Key responsibilities: Providing 1st and 2nd line support Investigating and resolving application and workflow-related incidents Reviewing logs, error messages and system alerts to identify root causes Supporting integration-related queries across HL7 and DICOM environments Working within structured, documented processes Collaborating with internal technical teams on more complex issues Understanding and interpreting clinical workflows and patient data pathways Ensuring all tickets are accurately documented and resolved within SLA Skills: Experience within NHS IT, clinical systems or healthcare application support environments Understand clinical workflows and healthcare terminology Interpret and investigate application issues logically Work within structured, process-driven environments Service desk or support background to troubleshoot effectively Communicate clearly with both technical and clinical users Work independently within a small, collaborative team SQL exposure is desirable for basic data understanding and investigation purposes, but there is no expectation for advanced querying or development skills. What's on Offer? Salary up to £45,000 depending on experience Remote working Small, specialist support team with a collaborative culture Exposure to clinical systems, HL7, DICOM and integration environments Structured, process-led environment with strong documentation Opportunity to develop within a growing organisation Occasional quarterly meet-ups (fully expensed) If you're currently in a hands-on NHS clinical systems support role (eg PACS, RIS, EPR support or service desk with clinical applications exposure) and have experience in troubleshooting system issues, please don't hesitate to apply now!
Jun 11, 2026
Full time
Role: Systems Support Engineer (Clinical Systems) Contract: Permanent Salary: £40,000 - £45,000 (DOE) Travel: Remote (UK-based) with quarterly travel to London (expensed) iO Associates are currently working with a specialist healthtech organisation that is looking to appoint a Systems Support Engineer to join their highly collaborative support team on a permanent basis. This is a fantastic opportunity for someone with experience in NHS IT or clinical systems support who is looking to move into a more specialist, niche environment working closely with healthcare applications, clinical workflows and integration technologies. The role sits within a close-knit support function supporting a small customer base. These are not generic IT service desk issues, but instead focused on clinical application behaviour, integration alerts and patient workflow-related queries within a highly structured, process-driven environment. You'll get the opportunity to work with healthcare integration standards such as HL7 and DICOM, supported by a Mirth integration engine. You will spend time reviewing logs, investigating errors and understanding how clinical data flows through systems. Key responsibilities: Providing 1st and 2nd line support Investigating and resolving application and workflow-related incidents Reviewing logs, error messages and system alerts to identify root causes Supporting integration-related queries across HL7 and DICOM environments Working within structured, documented processes Collaborating with internal technical teams on more complex issues Understanding and interpreting clinical workflows and patient data pathways Ensuring all tickets are accurately documented and resolved within SLA Skills: Experience within NHS IT, clinical systems or healthcare application support environments Understand clinical workflows and healthcare terminology Interpret and investigate application issues logically Work within structured, process-driven environments Service desk or support background to troubleshoot effectively Communicate clearly with both technical and clinical users Work independently within a small, collaborative team SQL exposure is desirable for basic data understanding and investigation purposes, but there is no expectation for advanced querying or development skills. What's on Offer? Salary up to £45,000 depending on experience Remote working Small, specialist support team with a collaborative culture Exposure to clinical systems, HL7, DICOM and integration environments Structured, process-led environment with strong documentation Opportunity to develop within a growing organisation Occasional quarterly meet-ups (fully expensed) If you're currently in a hands-on NHS clinical systems support role (eg PACS, RIS, EPR support or service desk with clinical applications exposure) and have experience in troubleshooting system issues, please don't hesitate to apply now!
IT Technician - 1st & 2nd Line SupportCamberley£26,777 - £28,686 + Generous Pension + 34 Days Holiday + Ongoing Training & Development + Recognition Policies + Staff Discount Platform + Free On-Site Parking + Occupational Sick Pay + Family-Friendly Policies + Work-Life BalanceDo you have exposure to offering IT support to educational establishments, either directly or through an MSP?Are you looking for a role where you can continue developing your technical skills within a collaborative and well-resourced organisation?This school trust is a forward-thinking organisation that embraces digital innovation to enhance learning and operations. They are passionate about giving staff opportunities to develop professionally, make a real impact, and contribute to an environment that supports students and staff alike.In this role, you'll provide first and second line IT support, ensuring the smooth operation of IT systems to maximise learning and maintain business continuity. You'll work closely with the IT Lead and support teams to deliver high-quality technical support, troubleshoot issues, maintain hardware and software, and assist with projects that enhance IT infrastructure.This role is ideal for someone with IT support experience who has had exposure to supporting educational establishments, either directly within a school, college, or academy trust, or through an MSP supporting education clients. You will be looking to further develop your technical skills while working in an environment where technology plays a key role in supporting both staff and students. This is a fully onsite role, and you will be based in Camberley every day.This is an excellent opportunity to join a forward-thinking, digitally innovative organisation, work with a collaborative team, develop your technical skills, and play a key part in supporting users and operations. You'll be contributing to a high-performing environment while continuing to develop your own career in IT support.The Role Respond to service desk tickets within agreed timeframes Support installation, configuration, commissioning, and maintenance of IT systems and software Monitor and maintain hardware in good working order, performing basic repairs as needed Assist in troubleshooting and resolving IT issues to ensure minimal disruption Support the implementation of IT projects and initiatives Promote safe and secure IT use and contribute to safeguarding compliance The Person Experience in IT support, providing first or second line support Exposure to supporting educational establishments, either directly or through an MSP Strong technical knowledge and problem-solving ability Professional, proactive, and collaborative approach Confident working independently and as part of a team Eager to learn, develop, and progress technically Reflective, optimistic, and aspirational mindset aligned with a culture of innovation, inclusivity, and excellence Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.
Jun 11, 2026
Full time
IT Technician - 1st & 2nd Line SupportCamberley£26,777 - £28,686 + Generous Pension + 34 Days Holiday + Ongoing Training & Development + Recognition Policies + Staff Discount Platform + Free On-Site Parking + Occupational Sick Pay + Family-Friendly Policies + Work-Life BalanceDo you have exposure to offering IT support to educational establishments, either directly or through an MSP?Are you looking for a role where you can continue developing your technical skills within a collaborative and well-resourced organisation?This school trust is a forward-thinking organisation that embraces digital innovation to enhance learning and operations. They are passionate about giving staff opportunities to develop professionally, make a real impact, and contribute to an environment that supports students and staff alike.In this role, you'll provide first and second line IT support, ensuring the smooth operation of IT systems to maximise learning and maintain business continuity. You'll work closely with the IT Lead and support teams to deliver high-quality technical support, troubleshoot issues, maintain hardware and software, and assist with projects that enhance IT infrastructure.This role is ideal for someone with IT support experience who has had exposure to supporting educational establishments, either directly within a school, college, or academy trust, or through an MSP supporting education clients. You will be looking to further develop your technical skills while working in an environment where technology plays a key role in supporting both staff and students. This is a fully onsite role, and you will be based in Camberley every day.This is an excellent opportunity to join a forward-thinking, digitally innovative organisation, work with a collaborative team, develop your technical skills, and play a key part in supporting users and operations. You'll be contributing to a high-performing environment while continuing to develop your own career in IT support.The Role Respond to service desk tickets within agreed timeframes Support installation, configuration, commissioning, and maintenance of IT systems and software Monitor and maintain hardware in good working order, performing basic repairs as needed Assist in troubleshooting and resolving IT issues to ensure minimal disruption Support the implementation of IT projects and initiatives Promote safe and secure IT use and contribute to safeguarding compliance The Person Experience in IT support, providing first or second line support Exposure to supporting educational establishments, either directly or through an MSP Strong technical knowledge and problem-solving ability Professional, proactive, and collaborative approach Confident working independently and as part of a team Eager to learn, develop, and progress technically Reflective, optimistic, and aspirational mindset aligned with a culture of innovation, inclusivity, and excellence Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.
NRL are currently recruiting Electricians in Royston. Start: ASAP Duration: 9 months (Feb 2027) Key Responsibilities: Industrial work, cable rack, cable tray, steel wire armoured cables, instrument cables, some hazardous area equipment. Requirements: Valid JIB card - essential Additional Information: 11 day fortnight 6.45am to 5.45pm Mon through to following Wed (10 days) & 6.45am to 1.15pm 2nd Thur (travel home day) JIB Paye rates + 2.37 per hour bonus Entitled to travel & return fare (as per JIB). Lodge paid Pay: PAYE Graded Electrician PAYE Rate: Basic Mon-Fri 1st 37.5 hours - 19.54 Working Rate + 2.74 Holiday Pay = 22.28 Total Payable Overtime 1.5 (Dayshift midweek overtime, saturday 1st 6 hours) - 29.31 Working Rate + 3.54 Holiday Pay = 32.85 Total Payable Overtime 2 (Dayshift Saturday after 1st 6 hours & Sunday- 39.08 Working Rate + 4.72 Holiday Pay = 43.80 Total Payable Approved Electrician PAYE Rate: Basic Mon-Fri 1st 37.5 hours - 21.19 Working Rate + 2.98 Holiday Pay = 24.17 Total Payable Overtime 1.5 (Dayshift midweek overtime, saturday 1st 6 hours) - 31.79 Working Rate + 3.84 Holiday Pay = 35.62 Total Payable Overtime 2 (Dayshift Saturday after 1st 6 hours & Sunday- 42.38 Working Rate + 5.12 Holiday Pay = 47.50 Total Payable If this role is of interest to you, please submit your application now and NRL will be in contact. The NRL Group connect global companies with the right people to bring engineering projects to life. Supporting contracting companies with energy transition plans and working with our clients to create a cleaner, greener future. We welcome applications from every walk of life and are committed to diversity within the industries we support, as a certified Inclusive Recruiter and Armed Forces friendly employer. You can ensure you stay safe when job searching online by visiting the JobsAware website.
Jun 11, 2026
Contractor
NRL are currently recruiting Electricians in Royston. Start: ASAP Duration: 9 months (Feb 2027) Key Responsibilities: Industrial work, cable rack, cable tray, steel wire armoured cables, instrument cables, some hazardous area equipment. Requirements: Valid JIB card - essential Additional Information: 11 day fortnight 6.45am to 5.45pm Mon through to following Wed (10 days) & 6.45am to 1.15pm 2nd Thur (travel home day) JIB Paye rates + 2.37 per hour bonus Entitled to travel & return fare (as per JIB). Lodge paid Pay: PAYE Graded Electrician PAYE Rate: Basic Mon-Fri 1st 37.5 hours - 19.54 Working Rate + 2.74 Holiday Pay = 22.28 Total Payable Overtime 1.5 (Dayshift midweek overtime, saturday 1st 6 hours) - 29.31 Working Rate + 3.54 Holiday Pay = 32.85 Total Payable Overtime 2 (Dayshift Saturday after 1st 6 hours & Sunday- 39.08 Working Rate + 4.72 Holiday Pay = 43.80 Total Payable Approved Electrician PAYE Rate: Basic Mon-Fri 1st 37.5 hours - 21.19 Working Rate + 2.98 Holiday Pay = 24.17 Total Payable Overtime 1.5 (Dayshift midweek overtime, saturday 1st 6 hours) - 31.79 Working Rate + 3.84 Holiday Pay = 35.62 Total Payable Overtime 2 (Dayshift Saturday after 1st 6 hours & Sunday- 42.38 Working Rate + 5.12 Holiday Pay = 47.50 Total Payable If this role is of interest to you, please submit your application now and NRL will be in contact. The NRL Group connect global companies with the right people to bring engineering projects to life. Supporting contracting companies with energy transition plans and working with our clients to create a cleaner, greener future. We welcome applications from every walk of life and are committed to diversity within the industries we support, as a certified Inclusive Recruiter and Armed Forces friendly employer. You can ensure you stay safe when job searching online by visiting the JobsAware website.
2nd Line engineer - 5 days onsite We are looking for an experienced 1st / 2nd Line engineer to join our client on a permanent basis 5 days a week onsite. Key Skills 1st /2nd line IT support skills and very strong troubleshooting skills Managed Service provider or demonstrable experience in a similar role providing desk-side and remote support to users with varying degrees of computer literacy Experience in the installation, configuration and support of desktop/laptops, various types of peripheral hardware (including printers, smartphones and tablets) Proven knowledge and demonstrated experience in the operation & administration of Google Workspace. Experience with Microsoft 365 would also be an advantage Demonstrated experience of managing tablets/mobiles and Windows 10/11 devices with Intune or equivalent Strong knowledge of Windows 10 and MAC operating systems Good networking fundamental skills including LAN, WAN, VPN, Routers, Firewalls Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website
Jun 11, 2026
Full time
2nd Line engineer - 5 days onsite We are looking for an experienced 1st / 2nd Line engineer to join our client on a permanent basis 5 days a week onsite. Key Skills 1st /2nd line IT support skills and very strong troubleshooting skills Managed Service provider or demonstrable experience in a similar role providing desk-side and remote support to users with varying degrees of computer literacy Experience in the installation, configuration and support of desktop/laptops, various types of peripheral hardware (including printers, smartphones and tablets) Proven knowledge and demonstrated experience in the operation & administration of Google Workspace. Experience with Microsoft 365 would also be an advantage Demonstrated experience of managing tablets/mobiles and Windows 10/11 devices with Intune or equivalent Strong knowledge of Windows 10 and MAC operating systems Good networking fundamental skills including LAN, WAN, VPN, Routers, Firewalls Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website
IT Support Analysts x 2 - Windows 11, Office 365, Active Directory - Wakefield, West Yorkshire - to £32,000 (DOE), great benefits including share ownership Specialist client requires IT Support Analysts to support the EMEA IT Director to support their Desktop infrastructure across EMEA. You will be responsible for 1st and 2nd Line Incident management using Freshdesk call logging software and providing problem management and all IT Infrastructure, desktop, laptop, mobile / fixed telephony (patching, rebuilds, fault finding on Win 11 machines etc ensuring SLA's are achieved and processes are followed to provide effective customer service and meet requirements. You are responsible for identifying risks and for testing new/changed services, firmware and application upgrades and transition of new services to operational support and ideally have experience of Incident, Change and Problem management although not essential. These are new roles within an award winning client in superb offices just off the M1 where its an employee owned company so the options to be part of this company is superb This role is commutable from West Yorkshire, South Yorkshire, Wakefield, Barnsley, Huddersfield, Bradford, Sheffield, Leeds Fusion People are committed to promoting equal opportunities to people regardless of age, gender, religion, belief, race, sexuality or disability. We operate as an employment agency and employment business. You'll find a wide selection of vacancies on our website.
Jun 11, 2026
Full time
IT Support Analysts x 2 - Windows 11, Office 365, Active Directory - Wakefield, West Yorkshire - to £32,000 (DOE), great benefits including share ownership Specialist client requires IT Support Analysts to support the EMEA IT Director to support their Desktop infrastructure across EMEA. You will be responsible for 1st and 2nd Line Incident management using Freshdesk call logging software and providing problem management and all IT Infrastructure, desktop, laptop, mobile / fixed telephony (patching, rebuilds, fault finding on Win 11 machines etc ensuring SLA's are achieved and processes are followed to provide effective customer service and meet requirements. You are responsible for identifying risks and for testing new/changed services, firmware and application upgrades and transition of new services to operational support and ideally have experience of Incident, Change and Problem management although not essential. These are new roles within an award winning client in superb offices just off the M1 where its an employee owned company so the options to be part of this company is superb This role is commutable from West Yorkshire, South Yorkshire, Wakefield, Barnsley, Huddersfield, Bradford, Sheffield, Leeds Fusion People are committed to promoting equal opportunities to people regardless of age, gender, religion, belief, race, sexuality or disability. We operate as an employment agency and employment business. You'll find a wide selection of vacancies on our website.
Just Recruitment is delighted to be supporting a growing and forward-thinking business in their search for a 1st/2nd Line IT Support Engineer. This is an excellent opportunity to join a dynamic team that prides itself on delivering exceptional service to clients across a range of sectors, including care and legal.The Role:As a key member of the support team, you will provide high-quality remote IT support to a diverse client base. You'll manage incoming queries, troubleshoot technical issues, and take full ownership of tickets through to resolution using industry-standard PSA and RMM tools.Key Responsibilities: Deliver efficient and professional remote IT supportManage and resolve support tickets within agreed SLAsConfigure and maintain Microsoft 365 environments (Exchange, SharePoint, Azure AD, Endpoint Manager)Install and configure Windows 11 and mobile devicesTroubleshoot a wide range of technical issues, including email and client configurationMaintain accurate documentation of work carried outPromote and adhere to cyber security best practicesSkills & Experience Required: Strong working knowledge of Microsoft 365 and Office apps (Outlook, Teams, OneDrive, Word, Excel)Experience with Windows OS installation and software configurationFamiliarity with troubleshooting tools such as Event Viewer and Command PromptExcellent communication skills with a customer-focused approachAbility to take ownership of issues and see them through to resolutionWhat's on Offer: Company pension schemePrivate healthcare and dental cover25 days holiday + bank holidaysCar and phone allowanceCycle-to-work schemeRegular company events Due to the office location, a full UK driving license and access to your own vehicle is essential.
Jun 11, 2026
Full time
Just Recruitment is delighted to be supporting a growing and forward-thinking business in their search for a 1st/2nd Line IT Support Engineer. This is an excellent opportunity to join a dynamic team that prides itself on delivering exceptional service to clients across a range of sectors, including care and legal.The Role:As a key member of the support team, you will provide high-quality remote IT support to a diverse client base. You'll manage incoming queries, troubleshoot technical issues, and take full ownership of tickets through to resolution using industry-standard PSA and RMM tools.Key Responsibilities: Deliver efficient and professional remote IT supportManage and resolve support tickets within agreed SLAsConfigure and maintain Microsoft 365 environments (Exchange, SharePoint, Azure AD, Endpoint Manager)Install and configure Windows 11 and mobile devicesTroubleshoot a wide range of technical issues, including email and client configurationMaintain accurate documentation of work carried outPromote and adhere to cyber security best practicesSkills & Experience Required: Strong working knowledge of Microsoft 365 and Office apps (Outlook, Teams, OneDrive, Word, Excel)Experience with Windows OS installation and software configurationFamiliarity with troubleshooting tools such as Event Viewer and Command PromptExcellent communication skills with a customer-focused approachAbility to take ownership of issues and see them through to resolutionWhat's on Offer: Company pension schemePrivate healthcare and dental cover25 days holiday + bank holidaysCar and phone allowanceCycle-to-work schemeRegular company events Due to the office location, a full UK driving license and access to your own vehicle is essential.
Your new company This is a well-established further education college based in the coastal town of Barrow-in-Furness in the North West of England, with a strong reputation for serving its local community and supporting regional skills development. The college offers a broad curriculum spanning vocational, technical, and academic pathways, working closely with local employers to ensure provision aligns with workforce needs. It plays a key role in supporting progression into employment, apprenticeships, and higher education, particularly in sectors linked to engineering, construction, and emerging industries. With a clear focus on inclusion, the organisation is committed to providing high-quality education and opportunities for learners from a wide range of backgrounds. It has invested in its facilities and digital infrastructure in recent years and continues to evolve its approach to teaching, learning, and student experience. As part of its ongoing development, the college is strengthening its leadership and strategic capability to ensure it remains responsive, innovative, and well-positioned for future growth, and they are now seeking an IT Support Team Leader to join their team. Your new role Reporting to the IT Service Delivery Manager, you will be responsible for leading a team of 7 IT specialists providing a high level of IT support to end users across campus. The role will lead and manage the 1st and 2nd line IT support function across the Furness campuses, ensuring resources are effectively deployed to meet business needs and deliver a high-quality, responsive service. You will oversee day-to-day operations, ensuring planned deliverables are achieved, while also acting as the first point of escalation for more complex end-user support issues. A key focus of the role is maintaining excellent service standards, which includes ensuring service KPIs around availability, responsiveness, and customer satisfaction are consistently met, with proactive action taken to address any risks. You will drive timely and effective fault diagnosis and resolution of incidents, problems, and service requests, ensuring clear ticket progression, strong communication with users, and appropriate escalation to third-line teams where required. You will also play an active role in developing the capability of the team, including mentoring junior colleagues and supporting continuous professional development. Alongside this, you will ensure that processes and procedures are well documented, maintained, and consistently followed, contributing to operational reporting and the ongoing improvement of service delivery, which also includes maintaining accurate asset management practices and contributing to both user-facing and internal IT knowledge bases. The role will support wider IT service delivery by assisting in implementing operational efficiencies, ensuring appropriate stock levels of devices and equipment are maintained, and responding effectively to cybersecurity incidents. A commitment to continuous improvement, both personally and across the function, will be essential to ensure the IT service remains modern, efficient, and aligned to organisational needs. What you'll need to succeed In order to be successful, you will have IT support experience where you have provided both 1st and 2nd line support, ideally mentoring more junior members of staff and handling any escalated issues, with experience in the education sector also being beneficial. From a technical perspective, you will have a strong knowledge of Microsoft 365, and Windows10/11. You will have a proactive approach, be a collaborative team player and be keen to join an organisation where you will be fully supported and have the opportunity for further development. This is an exciting opportunity for a skilled IT professional to move into a role leading a team of specialists. What you'll get in return In return, you will be paid a competitive salary of between £31,000 and £34,000, joining a team of just under 40 IT professionals who will all support you upon joining the organisation. You will also receive a local government pension scheme, as well as an attractive benefits package which includes a generous holiday entitlement and access to various health and lifestyle discounts and benefits. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Jun 11, 2026
Full time
Your new company This is a well-established further education college based in the coastal town of Barrow-in-Furness in the North West of England, with a strong reputation for serving its local community and supporting regional skills development. The college offers a broad curriculum spanning vocational, technical, and academic pathways, working closely with local employers to ensure provision aligns with workforce needs. It plays a key role in supporting progression into employment, apprenticeships, and higher education, particularly in sectors linked to engineering, construction, and emerging industries. With a clear focus on inclusion, the organisation is committed to providing high-quality education and opportunities for learners from a wide range of backgrounds. It has invested in its facilities and digital infrastructure in recent years and continues to evolve its approach to teaching, learning, and student experience. As part of its ongoing development, the college is strengthening its leadership and strategic capability to ensure it remains responsive, innovative, and well-positioned for future growth, and they are now seeking an IT Support Team Leader to join their team. Your new role Reporting to the IT Service Delivery Manager, you will be responsible for leading a team of 7 IT specialists providing a high level of IT support to end users across campus. The role will lead and manage the 1st and 2nd line IT support function across the Furness campuses, ensuring resources are effectively deployed to meet business needs and deliver a high-quality, responsive service. You will oversee day-to-day operations, ensuring planned deliverables are achieved, while also acting as the first point of escalation for more complex end-user support issues. A key focus of the role is maintaining excellent service standards, which includes ensuring service KPIs around availability, responsiveness, and customer satisfaction are consistently met, with proactive action taken to address any risks. You will drive timely and effective fault diagnosis and resolution of incidents, problems, and service requests, ensuring clear ticket progression, strong communication with users, and appropriate escalation to third-line teams where required. You will also play an active role in developing the capability of the team, including mentoring junior colleagues and supporting continuous professional development. Alongside this, you will ensure that processes and procedures are well documented, maintained, and consistently followed, contributing to operational reporting and the ongoing improvement of service delivery, which also includes maintaining accurate asset management practices and contributing to both user-facing and internal IT knowledge bases. The role will support wider IT service delivery by assisting in implementing operational efficiencies, ensuring appropriate stock levels of devices and equipment are maintained, and responding effectively to cybersecurity incidents. A commitment to continuous improvement, both personally and across the function, will be essential to ensure the IT service remains modern, efficient, and aligned to organisational needs. What you'll need to succeed In order to be successful, you will have IT support experience where you have provided both 1st and 2nd line support, ideally mentoring more junior members of staff and handling any escalated issues, with experience in the education sector also being beneficial. From a technical perspective, you will have a strong knowledge of Microsoft 365, and Windows10/11. You will have a proactive approach, be a collaborative team player and be keen to join an organisation where you will be fully supported and have the opportunity for further development. This is an exciting opportunity for a skilled IT professional to move into a role leading a team of specialists. What you'll get in return In return, you will be paid a competitive salary of between £31,000 and £34,000, joining a team of just under 40 IT professionals who will all support you upon joining the organisation. You will also receive a local government pension scheme, as well as an attractive benefits package which includes a generous holiday entitlement and access to various health and lifestyle discounts and benefits. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
About EMW: EMW is a commercial law firm with offices in Milton Keynes, Northampton, Watford, London, and Brighton. Established in 1992, it provides a full range of legal services for businesses and individuals, and is a Certified B Corporation recognized for its commitment to high ethical and professional standards. About the role: You will assist the IT Helpdesk Supervisor in providing 1st- and 2nd-line helpdesk support and in the installation, maintenance, and administration of computer equipment and associated software, telecoms, and audio/visual systems. Responsibilities: Ensuring that the IT Services service level agreement (SLA) is adhered to at all times Assist with providing 1st- and 2nd-line helpdesk support on a daily basis Responsible for ensuring that all IT helpdesk requests are logged using helpdesk software Assist with the production of user documentation Responsible for escalating support requests to an appropriate team member as and when required Contribute to the smooth running of an out-of-hours IT support rota Assist with ensuring that software updates and patches are applied to all PC's on a monthly basis Proactively react to any issues or problems detected whilst running antivirus software and taking the necessary actions Responsible for the upkeep of the IT Asset Register, including hardware, software, audio/visual, and telephone systems Assist with the implementation of IT projects as and when required Contribute to the policing of IT quality standards throughout the firm Assist the IT Services team by carrying out training duties as and when required To provide support with general administration tasks to business support teams as needed Desirable skills: Strong communication skills to successfully explain IT concepts to non-technical colleagues Desire to learn and accept change Adapt to, and remain calm and focused, in all situations. Ability to influence others Professionalism Attention to detail Entry requirements: 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information please visit the UK ENIC website. Working hours: 37.5 hours per week Benefits: 24 days holiday (increasing to 26 days per annum in accordance with policy). Pension BUPA private health Employee assistance programme Income protection scheme Death in service benefits Perkbox / benefits hub Mobile phone Future prospects: 90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average. About QA: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Interested? Apply now! Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.
Jun 11, 2026
Full time
About EMW: EMW is a commercial law firm with offices in Milton Keynes, Northampton, Watford, London, and Brighton. Established in 1992, it provides a full range of legal services for businesses and individuals, and is a Certified B Corporation recognized for its commitment to high ethical and professional standards. About the role: You will assist the IT Helpdesk Supervisor in providing 1st- and 2nd-line helpdesk support and in the installation, maintenance, and administration of computer equipment and associated software, telecoms, and audio/visual systems. Responsibilities: Ensuring that the IT Services service level agreement (SLA) is adhered to at all times Assist with providing 1st- and 2nd-line helpdesk support on a daily basis Responsible for ensuring that all IT helpdesk requests are logged using helpdesk software Assist with the production of user documentation Responsible for escalating support requests to an appropriate team member as and when required Contribute to the smooth running of an out-of-hours IT support rota Assist with ensuring that software updates and patches are applied to all PC's on a monthly basis Proactively react to any issues or problems detected whilst running antivirus software and taking the necessary actions Responsible for the upkeep of the IT Asset Register, including hardware, software, audio/visual, and telephone systems Assist with the implementation of IT projects as and when required Contribute to the policing of IT quality standards throughout the firm Assist the IT Services team by carrying out training duties as and when required To provide support with general administration tasks to business support teams as needed Desirable skills: Strong communication skills to successfully explain IT concepts to non-technical colleagues Desire to learn and accept change Adapt to, and remain calm and focused, in all situations. Ability to influence others Professionalism Attention to detail Entry requirements: 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information please visit the UK ENIC website. Working hours: 37.5 hours per week Benefits: 24 days holiday (increasing to 26 days per annum in accordance with policy). Pension BUPA private health Employee assistance programme Income protection scheme Death in service benefits Perkbox / benefits hub Mobile phone Future prospects: 90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average. About QA: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Interested? Apply now! Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.
Your new companyWe are currently recruiting for an IT Support Engineer to join a pioneering organisation based on Oxford Science Park on a permanent basis. You will be joining a well-established organisation with a strong focus on delivering high-quality IT services to its users. The business places real importance on user experience, service reliability and continuous improvement, providing a collaborative environment where IT plays a key role in day-to-day operations.Your new roleAs an IT Support Engineer, you will provide 1st and some 2nd line technical support across the organisation, resolving the majority of incidents and service requests at the first point of contact. You will support a range of technologies including end-user devices, identity and access management, collaboration platforms and basic audio-visual systems, ensuring a seamless and professional experience for users.You will take ownership of issues from initial logging through to resolution, maintaining clear and timely communication throughout. The role will involve supporting Windows and macOS environments, with some exposure to Linux, alongside managing Joiners, Movers and Leavers processes to ensure accurate provisioning and decommissioning of accounts and equipment.Working within an ITIL-aligned framework, you will ensure tickets are correctly logged, prioritised and documented. You will also contribute to the ongoing improvement of the service through automation, scripting and knowledge sharing, helping to reduce manual effort and prevent repeat incidents. Collaboration with second-line and specialist teams will be key to ensuring effective escalation and identifying root causes.What you'll need to succeedTo be successful in this role, you will bring strong hands-on experience supporting Windows and macOS environments within an enterprise setting. You will have a working knowledge of Microsoft 365, Okta and identity and access management principles, alongside experience operating within ITIL-based service environments.You will be confident using service desk tools such as Jira and will understand ticketing best practice and workflows. Exposure to scripting or automation tools, such as PowerShell or Power Automate, would be advantageous, along with a willingness to continue developing in this area.Strong communication skills are essential, as you will need to translate technical issues into clear, user-friendly language while delivering a consistently professional and empathetic service.What you'll get in returnIn return, you will have the opportunity to work in a supportive and forward-thinking IT team where your contribution to service improvement will be recognised. You will gain exposure to a broad technology stack and be encouraged to develop your skills in automation, process improvement and service management. A salary up to £35,000 plus £2,500 annual travel allowance, full benefits package TBC shortly. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Jun 11, 2026
Full time
Your new companyWe are currently recruiting for an IT Support Engineer to join a pioneering organisation based on Oxford Science Park on a permanent basis. You will be joining a well-established organisation with a strong focus on delivering high-quality IT services to its users. The business places real importance on user experience, service reliability and continuous improvement, providing a collaborative environment where IT plays a key role in day-to-day operations.Your new roleAs an IT Support Engineer, you will provide 1st and some 2nd line technical support across the organisation, resolving the majority of incidents and service requests at the first point of contact. You will support a range of technologies including end-user devices, identity and access management, collaboration platforms and basic audio-visual systems, ensuring a seamless and professional experience for users.You will take ownership of issues from initial logging through to resolution, maintaining clear and timely communication throughout. The role will involve supporting Windows and macOS environments, with some exposure to Linux, alongside managing Joiners, Movers and Leavers processes to ensure accurate provisioning and decommissioning of accounts and equipment.Working within an ITIL-aligned framework, you will ensure tickets are correctly logged, prioritised and documented. You will also contribute to the ongoing improvement of the service through automation, scripting and knowledge sharing, helping to reduce manual effort and prevent repeat incidents. Collaboration with second-line and specialist teams will be key to ensuring effective escalation and identifying root causes.What you'll need to succeedTo be successful in this role, you will bring strong hands-on experience supporting Windows and macOS environments within an enterprise setting. You will have a working knowledge of Microsoft 365, Okta and identity and access management principles, alongside experience operating within ITIL-based service environments.You will be confident using service desk tools such as Jira and will understand ticketing best practice and workflows. Exposure to scripting or automation tools, such as PowerShell or Power Automate, would be advantageous, along with a willingness to continue developing in this area.Strong communication skills are essential, as you will need to translate technical issues into clear, user-friendly language while delivering a consistently professional and empathetic service.What you'll get in returnIn return, you will have the opportunity to work in a supportive and forward-thinking IT team where your contribution to service improvement will be recognised. You will gain exposure to a broad technology stack and be encouraged to develop your skills in automation, process improvement and service management. A salary up to £35,000 plus £2,500 annual travel allowance, full benefits package TBC shortly. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
2nd Line Technical Engineer At Redsquid, we believe that the people who are brave enough to challenge the status quo and think they can change the world, are the ones that do if you're one of those people, keep reading! We're all about making a difference to our customers with the use of technology. We're an innovative provider of IoT, voice & data, cyber, IT, cloud and technology services - our mission is to make our customers more productive, efficient and leaner, with scalable solutions that position them for success. We work with passion, innovation and integrity, as a team. These are the cornerstones of our approach and our culture - we're purpose led, and we recruit exceptional people who share our values. The role will cover responsibility for a variety of IT issues for users, some of which will be straightforward, with some requiring investigation and problem solving. On a day-to day basis, you'll be: Diagnosing and resolving a wide range of IT issues for customers remotely. Building, installing,configuring& troubleshootinghardware and software solutions. Acting as the escalation point for our 1st line engineers. Keepingall backend systems up to date. Ensuring that customer information and documentation on our systems isaccurate. Providingproactive advice on bestpracticeand approaches for our customers. Supporting onproject delivery work as needed. Consistentlydevelopingyour skills and knowledge. Sharing specialist skills and ways of working across the team. Achieving response and fix times within our SLAs. Occasionallyvisitingcustomer sites on an ad-hoc basis asrequired, for installs or onsite work. What you'll be aiming for: Consistently positive customer feedback. First timefix forissues whenever possible. Response times always within SLAs. Fix times within SLAs consistently. Strong customer relationships. Experience & skills: At least 2 years in a full 2nd Line technical support engineer position, with 5 years+ experience in a technical support role overall. In-depth understanding of how to deliver outsourced IT support services to remote users in a variety of businesses. Experience with M365 platform-essential. Strong working knowledge of Microsoft Office products - essential. Other skills, knowledge & experience: Office 365 - Exchange, SharePoint, Intune - Setup and Deployment Azure - VM Setup, AVD Settings Server Management Active Directory Hyper-V Replication ADConnectServices Who you are: You are an experienced engineer, who is customer-focused, motivated, trustworthy and with strong communication skills (both verbal and written). You are able to work accurately and quickly, as the pace is fast here, with a high level of technical expertise. You will always respond proactively to customers, always look for solutions to problems, and have the ability to manage multiple tasks at once. REF-
Jun 11, 2026
Full time
2nd Line Technical Engineer At Redsquid, we believe that the people who are brave enough to challenge the status quo and think they can change the world, are the ones that do if you're one of those people, keep reading! We're all about making a difference to our customers with the use of technology. We're an innovative provider of IoT, voice & data, cyber, IT, cloud and technology services - our mission is to make our customers more productive, efficient and leaner, with scalable solutions that position them for success. We work with passion, innovation and integrity, as a team. These are the cornerstones of our approach and our culture - we're purpose led, and we recruit exceptional people who share our values. The role will cover responsibility for a variety of IT issues for users, some of which will be straightforward, with some requiring investigation and problem solving. On a day-to day basis, you'll be: Diagnosing and resolving a wide range of IT issues for customers remotely. Building, installing,configuring& troubleshootinghardware and software solutions. Acting as the escalation point for our 1st line engineers. Keepingall backend systems up to date. Ensuring that customer information and documentation on our systems isaccurate. Providingproactive advice on bestpracticeand approaches for our customers. Supporting onproject delivery work as needed. Consistentlydevelopingyour skills and knowledge. Sharing specialist skills and ways of working across the team. Achieving response and fix times within our SLAs. Occasionallyvisitingcustomer sites on an ad-hoc basis asrequired, for installs or onsite work. What you'll be aiming for: Consistently positive customer feedback. First timefix forissues whenever possible. Response times always within SLAs. Fix times within SLAs consistently. Strong customer relationships. Experience & skills: At least 2 years in a full 2nd Line technical support engineer position, with 5 years+ experience in a technical support role overall. In-depth understanding of how to deliver outsourced IT support services to remote users in a variety of businesses. Experience with M365 platform-essential. Strong working knowledge of Microsoft Office products - essential. Other skills, knowledge & experience: Office 365 - Exchange, SharePoint, Intune - Setup and Deployment Azure - VM Setup, AVD Settings Server Management Active Directory Hyper-V Replication ADConnectServices Who you are: You are an experienced engineer, who is customer-focused, motivated, trustworthy and with strong communication skills (both verbal and written). You are able to work accurately and quickly, as the pace is fast here, with a high level of technical expertise. You will always respond proactively to customers, always look for solutions to problems, and have the ability to manage multiple tasks at once. REF-
Senior IT Engineer - T3 As our Senior IT Engineer, you will be responsible for: Acting as an escalation point to 1st and 2nd line technicians. Providing technical Support and ticket resolution for servers and infrastructure across a broad range of customers and technologies. Maintaining a high degree of customer service for all IT Support queries and projects. Accurately updating /maintaining our ticketing system and striving to exceedSLAs. Responding to enquiries from clients and escalated tickets and effectively resolve any server hardware or software problems. Liaising with third party softwarehardware providers to expedite prompt resolutions for clients. Provide guidance on cybersecurity and IT best practices. Effectively managing tickets & task through a PSA. Managing Project works efficiently. Mentoring and supporting colleagues. Providing technical support resource to support teams. Maintain accurate technical documentation and asset records. Out of Hours work on occasion Skills / Experience preferred: Proven experience in a 2nd/3rd line support role within an MSP. Windows Server and 2019 installation, operation and troubleshooting Varied Cloud Solutions experience. Configure and manage virtualised environments (Hyper-V, VMware). Familiarity with backup solutions, RMM tools, and IT security practices. Exchange Online, Microsoft 365 deployment, operation and troubleshooting Active Directory and Group Policy Administration Microsoft Azure deployment, support and development exposure. Networking - Routers/Switches/Firewalls installation, operation and troubleshooting Cisco Meraki &Unifi configuration, deployment & management Connectivity - Experience specifying and deploying Fibre, MPLS, EFM,vDSL. Network troubleshooting TCP/IP, DNS, DHCP, LAN/WAN, IPSec Excellent troubleshooting and communication skills across a variety of disciplines Desirable/advantageous Telephony - 3CX,Gamma, Microsoft Business Voice. Preferred Qualifications: HND or BSC / Degree in Computer Science Relevant certifications & accreditation -e.g.CompTIA, Microsoft, Azure Fundamentals would be an advantage. ITIL v4 certification(or willingness to work towards it) Current Driving License and owncar required. REF-
Jun 11, 2026
Full time
Senior IT Engineer - T3 As our Senior IT Engineer, you will be responsible for: Acting as an escalation point to 1st and 2nd line technicians. Providing technical Support and ticket resolution for servers and infrastructure across a broad range of customers and technologies. Maintaining a high degree of customer service for all IT Support queries and projects. Accurately updating /maintaining our ticketing system and striving to exceedSLAs. Responding to enquiries from clients and escalated tickets and effectively resolve any server hardware or software problems. Liaising with third party softwarehardware providers to expedite prompt resolutions for clients. Provide guidance on cybersecurity and IT best practices. Effectively managing tickets & task through a PSA. Managing Project works efficiently. Mentoring and supporting colleagues. Providing technical support resource to support teams. Maintain accurate technical documentation and asset records. Out of Hours work on occasion Skills / Experience preferred: Proven experience in a 2nd/3rd line support role within an MSP. Windows Server and 2019 installation, operation and troubleshooting Varied Cloud Solutions experience. Configure and manage virtualised environments (Hyper-V, VMware). Familiarity with backup solutions, RMM tools, and IT security practices. Exchange Online, Microsoft 365 deployment, operation and troubleshooting Active Directory and Group Policy Administration Microsoft Azure deployment, support and development exposure. Networking - Routers/Switches/Firewalls installation, operation and troubleshooting Cisco Meraki &Unifi configuration, deployment & management Connectivity - Experience specifying and deploying Fibre, MPLS, EFM,vDSL. Network troubleshooting TCP/IP, DNS, DHCP, LAN/WAN, IPSec Excellent troubleshooting and communication skills across a variety of disciplines Desirable/advantageous Telephony - 3CX,Gamma, Microsoft Business Voice. Preferred Qualifications: HND or BSC / Degree in Computer Science Relevant certifications & accreditation -e.g.CompTIA, Microsoft, Azure Fundamentals would be an advantage. ITIL v4 certification(or willingness to work towards it) Current Driving License and owncar required. REF-
Mission 4 Recruitment
Welwyn Garden City, Hertfordshire
Our client is a leading provider of business telecoms and digital solutions, known for their high standards of service and a strong reputation within the corporate sector. They are looking for an efficient and well-organized person to join their friendly, supportive team as a Client Liaison & Tech Support Executive. This role is perfect for someone who loves the latest technology. Whether you already have technical experience or just a strong willingness to learn, you will be trained to provide 1st and 2nd line support to business clients. As a Customer Service Administrator, you will be at the heart of the team, balancing technical help with essential office administration. If you have an excellent telephone manner, great attention to detail, and want to work for a company that truly values its customers, this is the perfect opportunity for you. Key Responsibilities: Supporting corporate clients with a variety of mobile and fixed-line enquiries via phone and email. Liaising with network providers to troubleshoot and resolve technical issues. Managing supplier relationships to obtain quotes and handle general enquiries. Processing new orders and contracts for mobile and fixed-line services. Assisting the sales team with administrative support and client coordination. Handling general office administration, including keeping internal databases accurate and up to date. Creating monthly and custom client reports using Excel. The successful candidate will have: A background in office-based customer service, with a track record of supporting clients effectively. High standards of accuracy and a friendly, professional manner when handling phone calls. The ability to tackle tricky problems and use their initiative to find creative solutions. Confidence using IT systems, particularly the main Microsoft Office programs (Word, Excel, and Outlook). Technical experience or a strong willingness to learn, as you will be trained to provide technical support. Benefits: 20 days annual leave + Bank holidays, rising to 25 days after completion of your first year Employee Benefits portal Free on-site parking Company pension Company performance bonus Personal development opportunities Due to the high volume of interest we receive for each vacancy, we are only able to contact shortlisted candidates. If you have not heard from our team within 7 days, please consider your application unsuccessful. Please refrain from calling the office to check the status of your application or to discuss the role; this allows us to dedicate our time to the shortlisting process. We will retain your CV on file for future opportunities that may be a match for your skills and experience.
Jun 11, 2026
Full time
Our client is a leading provider of business telecoms and digital solutions, known for their high standards of service and a strong reputation within the corporate sector. They are looking for an efficient and well-organized person to join their friendly, supportive team as a Client Liaison & Tech Support Executive. This role is perfect for someone who loves the latest technology. Whether you already have technical experience or just a strong willingness to learn, you will be trained to provide 1st and 2nd line support to business clients. As a Customer Service Administrator, you will be at the heart of the team, balancing technical help with essential office administration. If you have an excellent telephone manner, great attention to detail, and want to work for a company that truly values its customers, this is the perfect opportunity for you. Key Responsibilities: Supporting corporate clients with a variety of mobile and fixed-line enquiries via phone and email. Liaising with network providers to troubleshoot and resolve technical issues. Managing supplier relationships to obtain quotes and handle general enquiries. Processing new orders and contracts for mobile and fixed-line services. Assisting the sales team with administrative support and client coordination. Handling general office administration, including keeping internal databases accurate and up to date. Creating monthly and custom client reports using Excel. The successful candidate will have: A background in office-based customer service, with a track record of supporting clients effectively. High standards of accuracy and a friendly, professional manner when handling phone calls. The ability to tackle tricky problems and use their initiative to find creative solutions. Confidence using IT systems, particularly the main Microsoft Office programs (Word, Excel, and Outlook). Technical experience or a strong willingness to learn, as you will be trained to provide technical support. Benefits: 20 days annual leave + Bank holidays, rising to 25 days after completion of your first year Employee Benefits portal Free on-site parking Company pension Company performance bonus Personal development opportunities Due to the high volume of interest we receive for each vacancy, we are only able to contact shortlisted candidates. If you have not heard from our team within 7 days, please consider your application unsuccessful. Please refrain from calling the office to check the status of your application or to discuss the role; this allows us to dedicate our time to the shortlisting process. We will retain your CV on file for future opportunities that may be a match for your skills and experience.
IT Support Technician - Leyland We're looking for a proactive IT Support Technician to provide high-quality technical support across the business. You'll be a key point of contact for IT issues, helping maintain systems, support users, and keep our technology running smoothly. Key Responsibilities Deliver 1st/2nd line support via phone, email, and in person Manage and resolve support tickets, escalating when needed Install, configure, and maintain laptops, desktops, Macs, and software Troubleshoot hardware, software, and mobile device issues Maintain IT asset records and equipment storage Support Windows Server, Active Directory, DNS, DHCP, Group Policy, and DFS Assist with IT projects, system upgrades, and office moves What You'll Bring Experience in IT support or service desk roles Strong Microsoft environment knowledge (Windows 10/11, Microsoft 365, Windows Server) Good understanding of PC hardware and basic networking Experience with ticketing systems (desirable) Relevant certifications (CompTIA, MCP) are a bonus Skills Excellent communication and customer service Proactive, hands-on approach Strong multitasking and prioritisation abilities Willingness to learn and develop Benefits Life insurance Cashback healthcare plan Retail and high street discounts Additional enhanced benefits with service If you're passionate about delivering great IT support and want to join a growing team, we'd love to hear from you. We welcome applicants from all backgrounds. Interested? Please Click Apply Now! IT Support Technician - Leyland
Jun 11, 2026
Full time
IT Support Technician - Leyland We're looking for a proactive IT Support Technician to provide high-quality technical support across the business. You'll be a key point of contact for IT issues, helping maintain systems, support users, and keep our technology running smoothly. Key Responsibilities Deliver 1st/2nd line support via phone, email, and in person Manage and resolve support tickets, escalating when needed Install, configure, and maintain laptops, desktops, Macs, and software Troubleshoot hardware, software, and mobile device issues Maintain IT asset records and equipment storage Support Windows Server, Active Directory, DNS, DHCP, Group Policy, and DFS Assist with IT projects, system upgrades, and office moves What You'll Bring Experience in IT support or service desk roles Strong Microsoft environment knowledge (Windows 10/11, Microsoft 365, Windows Server) Good understanding of PC hardware and basic networking Experience with ticketing systems (desirable) Relevant certifications (CompTIA, MCP) are a bonus Skills Excellent communication and customer service Proactive, hands-on approach Strong multitasking and prioritisation abilities Willingness to learn and develop Benefits Life insurance Cashback healthcare plan Retail and high street discounts Additional enhanced benefits with service If you're passionate about delivering great IT support and want to join a growing team, we'd love to hear from you. We welcome applicants from all backgrounds. Interested? Please Click Apply Now! IT Support Technician - Leyland
