25 jobs found

Senior Digital Product Designer (Freelance) We're hiring a Senior Freelance Digital Product Designer to support a creative/digital agency on a short-term project focused on engaging, reward-driven digital experiences. This role is ideal for a designer with strong experience in mobile apps, gamification, loyalty apps, and repeat-visit product journeys. You'll be designing products that users want to tap, scroll, and return to, with a clear emphasis on emotion, interaction, and craft. Role details Start: Thursday 28th May Contract length: 4 weeks (until Friday 26th June) Rate: £415 per day (all-in) IR35: Outside IR35 (must use Ltd or Umbrella, no Sole Treaders) Location: Central London Hybrid working: 3 days onsite per week (non-negotiable) Work pattern: Full-time, 5 days per week The role You'll take ownership of end-to-end digital product design, working across UX, UI, interaction, and brand to create reward-led experiences that drive engagement and repeat use. This is a hands-on senior role, working closely with product and creative teams. Key responsibilities Design engaging digital product experiences with strong emotional impact Create reward-driven, surprise-and-delight interactions Design repeat-visit journeys rather than one-off experiences Work across UX, UI, interaction design, and visual craft Deliver tactile, intuitive, and visually refined interfaces Design for mobile apps, gamification, and reward mechanics Work confidently in Figma throughout the design process Requirements Proven experience as a Senior Digital Product Designer Must have a strong portfolio across mobile apps, gamification, or reward-based products Experience designing for repeat engagement and retention High standard of visual and interaction design craft Comfortable working in agency environments Apply If you're a senior-level product designer with experience in engagement-led digital products and availability from February, please apply with your CV and portfolio. *Rates depend on experience and client requirements

Digital Channel Manager -Competitive Salary + Excellent Benefits- Peterborough The Role Are you looking for a Digital Channel Manager role where your ideas genuinely shape the digital experience of a global professional community? Do you want to work in a position where your insights and decisions directly improve how thousands of users learn, connect and grow? As a Digital Channel Manager, you will take real ownership of key digital platforms, including the website, mobile app and member community. In this role, your work will be visible and valued. You will have the freedom to test new ideas, use data to guide decisions and see the direct impact of your improvements across multiple digital channels. The Digital Channel Manager position offers variety, autonomy and the chance to work with experienced teams across marketing, technology and product. You will gain exposure to a wide digital ecosystem while building your expertise in optimisation, user experience and platform performance. If you enjoy seeing your work make a difference and want to grow your career in a forward-thinking environment, this Digital Channel Manager role offers exactly that. If you re ready to take the next step in your career and shape impactful digital experiences, apply today and start your journey with CIPS. Key Responsibilities: Manage the day-to-day performance of website, app and community platforms Deliver improvements based on data, insights and user feedback Maintain a clear digital roadmap aligned with organisational goals Work closely with UX, content and development teams to ensure consistency Monitor key metrics such as engagement, conversion and retention Support initiatives to grow and strengthen the member community Collaborate with Marketing, Membership, Learning and Technology teams Encourage a culture of testing, learning and continuous improvement The Company The Chartered Institute of Procurement & Supply (CIPS) is a global membership organisation with over 70,000 members worldwide. We set the standard for excellence in procurement and supply. With a Royal Charter, we focus on raising professional standards, supporting career development and building a strong global community. Our work helps organisations and professionals succeed in a fast-changing world. The Benefits 25 days holiday plus statutory holidays Private medical insurance with BUPA (including Digital GP access) Group personal pension plan Life assurance (4x salary) Bonus scheme (discretionary) The Person To succeed as a Digital Channel Manager, you will bring: Experience managing digital platforms, apps or websites Strong understanding of UX/UI and digital analytics Confidence working in agile environments Excellent stakeholder management skills A data-led approach to decision making Experience with tools such as Oracle, Optimizely, Asana or similar The ability to prioritise and manage multiple projects effectively

Job title: Product Manager - Customer App Contract: 6 Months Location: London (Hybrid - 3 days onsite; X2 days remote) The Role We are looking for an experienced Product Manager with strong app experience to support the ongoing development and optimisation of a large-scale customer-facing retail app used by millions of users. Working within a Digital Product team, you will partner closely with engineering, design, and business stakeholders to deliver new features, enhancements, and improvements across the app. You will play a key role in shaping product initiatives, prioritising delivery, and ensuring high-quality digital experiences for customers. This is a hands-on contract role suited to a Product Manager who can quickly embed into an established team, take ownership of product initiatives, and deliver value in a fast-paced environment. Please note: Candidates must have a minimum of 3 years' Product Manager experience working on a customer-facing app. Experience within retail or consumer digital products is highly desirable. What You'll Be Doing Managing product initiatives across a customer-facing app Working closely with engineering teams, designers, and stakeholders to deliver new features and product improvements Defining product requirements and prioritising work within Agile delivery teams Translating customer and business needs into clear product outcomes Managing product backlogs, roadmap priorities, and feature delivery Supporting the evolution of digital loyalty and customer engagement features Improving digital customer journeys across key retail experiences Monitoring product performance and identifying opportunities for optimisation Key Product Areas You will support product initiatives across several areas of the app, including: Food Retail Experience Enhancing digital experiences connected to food services and improving customer journeys. Loyalty & Customer Engagement Driving improvements to the digital loyalty experience and increasing customer engagement. Fashion & Beauty Digital Experience Supporting the development of fashion and beauty journeys within the app. What We're Looking For Required Minimum 3 years' Product Manager experience delivering customer-facing mobile apps Experience working closely with engineering and design teams Strong stakeholder management and communication skills Experience delivering products within Agile environments Ability to work autonomously and deliver quickly within contract roles Desirable Experience working within retail or eCommerce Experience with high-traffic consumer apps Exposure to loyalty platforms or digital engagement products

Automation Engineer (Python / Appium) Manchester (Hybrid) £40,000 £50,000 2 days onsite This is an opportunity to join a growing engineering team that s building out serious capability in mobile test automation - they re now looking for an Automation Engineer to join them as the platform scales. This isn t just a write some tests role. You ll be helping shape how automation is done across real mobile devices and device farms , working across both iOS and Android apps using Python and Appium . The team is expanding quickly, with increasing investment in mobile testing infrastructure, meaning you ll be joining at a genuinely interesting point - where automation is becoming a core engineering function rather than a support activity. You ll work closely with engineers, QA, and product teams to design and maintain automation frameworks that actually scale. Expect a mix of hands-on scripting, framework development, and solving real-world device and mobile testing challenges. What they re looking for: Strong Python automation experience, plus hands-on Appium exposure. Experience with mobile testing or device-based environments is important, and any exposure to device farms (AWS Device Farm, BrowserStack, etc.) is a strong plus. More than anything, they want someone who enjoys building robust automation - not just executing test cases. Why it s worth a look: Real ownership over automation frameworks and approach Rapidly scaling device & mobile testing environment Collaborative, engineering-led culture Strong work/life balance flexible start/finish times Opportunity to influence a growing automation capability from the ground up Salary: £40k £50k depending on experience Must be commutable to Manchester (no sponsorship available) If this sounds like you (or someone in your network), drop me a message or apply directly.

Do you have experience of managing applications and interfaces? Do you have experience of managing Microsoft 365 applications with strong SharePoint skills? Let Informed Recruitment help you to achieve your potential with an exciting opportunity for a Systems to manage the ongoing operation, efficiencies, implementations, and upgrades of a digital estate of applications for a respected, modern, & established social enterprise in the midst of a digital transformation and service improvement programme. The main purpose of the role is to take responsibility for the end-to-end ownership and improvement of the organisation's application estate and any associated integration. You will act as product owner and manage the application roadmap, continuous improvement and upgrades, whilst promoting usability, adoption and value. Further day-to-day activities will include project managing implementations and upgrades; stakeholder management and reporting; third-party supplier management; product roadmap creation and maintenance; project management; support service provision; maintenance of super user network; data integrity and security; and the production of systems documentation and training. Essential Experience working in a Business Systems Manager, Applications Manager, Applications Team Lead, Senior Applications Analyst capacity. Strong experience of application lifecycle management across an estate of SaaS and hybrid applications. Strong Microsoft 365 applications and services experience in an organisational setting. Hands on experience managing SharePoint Online. Experience of working with core business enterprise systems with Finance, CRM, HR & Payroll, etc Project Management/Lead experience. Experience working on projects to install or upgrade commercial SaaS software applications (implementation/upgrade, build, configuration, UAT/testing, UX, training, support) and on service improvements. Mentoring or Leading teams, line management, and/or performance management and motivation. Strong supplier management capabilities. Desirable Relevant certification, such as Microsoft, vendor-specific, PRINCE2, ITIL, etc Experience implementing or operating Microsoft Purview capabilities. Azure Power Apps As an individual you will be analytical with excellent problem-solving skills. You will be a strong communicator both verbally and in presentation with a strong focus on customer service. Alongside a competitive salary you will receive an impressive benefits package that includes a strong contributory pension, healthcare flexible working, generous leave entitlement and professional development. The role is offered on a hybrid basis with two days per week in the office in the Northwest, with the rest of the time working from home. If this role describes you, then please apply without delay for the opportunity to continue your career with a driven yet friendly organisation embarking on a period of system enhancements designed to provide a better service to customers. Informed Recruitment Limited acts as an Employment Agency in respect to this vacancy as defined by the Employment Agencies Act. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, national origin, disability status, or any other basis protected by appropriate law. All hiring decisions are made based on merit, competence, and business need. As defined under the General Data Protection Regulation (GDPR), Informed Recruitment is a Data Controller and a Data Processor, and our legal basis for processing your personal data is 'Legitimate Interests'. You have the right to object to us processing your data in this way. For more information about this, your rights, and our approach to Data Protection and Privacy, please visit our website.

IT System Specialist - Scooterpac is looking for an IT System Specialist to join our team full-time, in this newly created role, at our Head Office in Lowestoft, Suffolk. Fantastic company benefits include: Competitive Salary: £45,000 £50,000 per annum, depending on experience Holiday: 31 days including bank holidays. Employee extras such as: Pension scheme, provision of company lunches 4 days per week and Employee Assistance Programme, with opportunities for career growth + more! About the role: We are seeking a capable, proactive and driven IT System Specialist to join our growing business in a newly created, standalone role. This is a highly hands-on position where you will take ownership of all things IT - from maintaining day-to-day systems and providing internal support, through to developing and implementing new digital solutions using web technologies, apps, and emerging AI tools. This is a full-time onsite role working Monday to Friday, 8:00am 5:00pm. You must live within a commutable distance to Lowestoft as this is an office-based role. Main duties and responsibilities: Set up, configure, and maintain IT hardware, systems, and user accounts, including permissions and access control Monitor and maintain network performance, connectivity, and security, troubleshooting issues to minimise downtime Implement and manage cybersecurity measures, ensuring data protection, GDPR compliance, and backup/disaster recovery processes Provide day-to-day IT support across hardware, software, and business systems, including installation, updates, and user assistance Support cloud platforms such as Microsoft 365 and Google Workspace, managing data storage, access, and security Develop and maintain website functionality, performance, usability, and overall user experience Explore, implement, and support AI tools to improve efficiency, automation, and business workflows Assist with planning, developing, and maintaining internal apps and digital solutions aligned to business needs Proactively monitor systems, resolve issues, and carry out routine maintenance, updates, and improvements Contribute to IT strategy and continuous improvement by recommending and implementing new technologies to support business growth About you: As an IT System Specialist, you will be proactive, hands-on, and forward-thinking, with experience in IT support, system administration, or a similar role. You will have a strong understanding of networks, hardware, and software systems, along with experience or interest in web development, app development, and emerging technologies such as AI. You will be confident working independently and managing multiple priorities, with a solid understanding of cybersecurity and data protection principles. Strong problem-solving skills, attention to detail, and a calm, methodical approach are essential, along with a friendly, can-do attitude and strong communication skills. You will also be able to work across teams, support non-technical users, and bring a proactive mindset focused on improving systems and processes, alongside strong organisational skills and the ability to perform well under pressure. About Scooterpac: Scooterpac is a fast-growing, forward-thinking company dedicated to delivering innovative mobility products that enhance independence and quality of life. We are industry leaders in innovation, customer experience, and long-term dealer partnerships. If you have the relevant skills and experience for this IT System Specialist role and would like to be considered, please apply by forwarding an up-to-date CV as soon as possible. We look forward to hearing from you. No recruitment agencies, please Please check your email inbox and spam / junk mail folder for any email correspondence for this role. If you require any reasonable adjustments such as access or information in an alternative format, please inform us soon as you are able so that we can make the appropriate adjustments. This vacancy is being advertised and handled through Spider, the region s Online Job Advertiser, on our behalf. We both take your privacy seriously. When you apply, your details are processed and available for us to directly review for this vacancy. As you might expect you may be contacted by email, text, or telephone. For full Privacy Policy details please see email correspondences on receipt of your application.

IT System Specialist - Scooterpac is looking for an IT System Specialist to join our team full-time, in this newly created role, at our Head Office in Lowestoft, Suffolk. Fantastic company benefits include: Competitive Salary: £45,000 £50,000 per annum, depending on experience Holiday: 31 days including bank holidays. Employee extras such as: Pension scheme, provision of company lunches 4 days per week and Employee Assistance Programme, with opportunities for career growth + more! About the role: We are seeking a capable, proactive and driven IT System Specialist to join our growing business in a newly created, standalone role. This is a highly hands-on position where you will take ownership of all things IT - from maintaining day-to-day systems and providing internal support, through to developing and implementing new digital solutions using web technologies, apps, and emerging AI tools. This is a full-time onsite role working Monday to Friday, 8:00am 5:00pm. You must live within a commutable distance to Lowestoft as this is an office-based role. Main duties and responsibilities: Set up, configure, and maintain IT hardware, systems, and user accounts, including permissions and access control Monitor and maintain network performance, connectivity, and security, troubleshooting issues to minimise downtime Implement and manage cybersecurity measures, ensuring data protection, GDPR compliance, and backup/disaster recovery processes Provide day-to-day IT support across hardware, software, and business systems, including installation, updates, and user assistance Support cloud platforms such as Microsoft 365 and Google Workspace, managing data storage, access, and security Develop and maintain website functionality, performance, usability, and overall user experience Explore, implement, and support AI tools to improve efficiency, automation, and business workflows Assist with planning, developing, and maintaining internal apps and digital solutions aligned to business needs Proactively monitor systems, resolve issues, and carry out routine maintenance, updates, and improvements Contribute to IT strategy and continuous improvement by recommending and implementing new technologies to support business growth About you: As an IT System Specialist, you will be proactive, hands-on, and forward-thinking, with experience in IT support, system administration, or a similar role. You will have a strong understanding of networks, hardware, and software systems, along with experience or interest in web development, app development, and emerging technologies such as AI. You will be confident working independently and managing multiple priorities, with a solid understanding of cybersecurity and data protection principles. Strong problem-solving skills, attention to detail, and a calm, methodical approach are essential, along with a friendly, can-do attitude and strong communication skills. You will also be able to work across teams, support non-technical users, and bring a proactive mindset focused on improving systems and processes, alongside strong organisational skills and the ability to perform well under pressure. About Scooterpac: Scooterpac is a fast-growing, forward-thinking company dedicated to delivering innovative mobility products that enhance independence and quality of life. We are industry leaders in innovation, customer experience, and long-term dealer partnerships. If you have the relevant skills and experience for this IT System Specialist role and would like to be considered, please apply by forwarding an up-to-date CV as soon as possible. We look forward to hearing from you. No recruitment agencies, please Please check your email inbox and spam / junk mail folder for any email correspondence for this role. If you require any reasonable adjustments such as access or information in an alternative format, please inform us soon as you are able so that we can make the appropriate adjustments. This vacancy is being advertised and handled through Spider, the region s Online Job Advertiser, on our behalf. We both take your privacy seriously. When you apply, your details are processed and available for us to directly review for this vacancy. As you might expect you may be contacted by email, text, or telephone. For full Privacy Policy details please see email correspondences on receipt of your application.

Overview We are looking for a highly motivated individual to help us build the next generation of data analysis tools and infrastructure for our Award-Winning Accident Repair Network. Our mission is to develop the tools and technology that enable our teams to get our customers back to normal. The candidate will be reporting into our Development Team Manager,assistingwith our bespoke award-winning IT system Evolve and is a fundamental role to our growth and success. Responsibilities As a Software Developer, you will play a key role in developing our in-house Software, Evolve, which is hosted in cloud environment.You will collaborate closely with both our internal development team and our partner organisation'sdevelopment team.Your focus will be on improving the efficiency and capabilities of Solus by developing Microsoft stack in an Agile manner. Develop new products and features end to end using C#, .NET, Angular, Entity frameworks, Azure DevOps Build good working relationships across relevant third-party suppliers or partners to maximise business outcomes. Work across a wide range of technologies, across web, mobile apps, API, backend, and databases which are currently hosted within Azure. Removedelivery impediments by aligning with Product Owner and following policies and guidelines. Liveagile values,principlesand approaches. Be a role model. Providetechnical guidance onEvolve'sdesign and ensure the system's UI/UX meets requirements. Seek exposure to insurers and other industries to share learning; attend key industry events and forums. Qualifications Who are Solus? Solus, who are owned by Aviva, are one of the UK leaders in vehicle repairs, returning cars to the road in just 11 days on average and a 4.6/5 star customer rating. With an award-winning apprenticeship programme and winners of other recognised industry awards Solus are proud to be shaping the future of vehicle repair. Why Join Solus? We have so much to offer when it comes to being a Solus colleague: Competitive salary based on location, skills, experience, and qualifications. Bonus opportunity tied to your performance and the overall success of Solus. Company pension scheme with employer contributions. 33 days' holiday (including bank holidays), with the option to buy or sell up to 5 days. Save money with up to 40% discount on Aviva products and other retailer discounts. Share in Aviva's success through the Aviva Save As You Earn scheme. Supportive policies including parental and carer's leave. Wellbeing focus with tools like Group Income Protection and 24/7 GP access. At Solus, we value inclusivity and welcome all applicants. If you're excited but don't tick every box, we encourage you to apply-your unique skills might be just what we need. We guarantee an interview for disabled applicants meeting the minimum criteria-just email us after applying to let us know. Ready to join us? Apply online today, and our team will be in touch within 14 days.

Build. Optimise. Scale. New Leaf Products is a high-growth UK supplements brand that has already sold millions of units globally. Now, we're entering our next phase-and we need a Ecommerce Marketplace Manager / Shopify expert to help take things to the next level. This isn't a maintenance role. It's an opportunity to own, optimise, and scale our Shopify store and marketplace presence as we expand internationally. The Opportunity We're looking for a commercially driven Ecommerce & Marketplace Manager to take full ownership of our Shopify ecosystem and marketplace listings (eBay, TikTok Shop, Superdrug & more). With 120+ listings across multiple languages and markets, your focus will be simple: Drive revenue Improve conversion Maximise performance across every channel What the Ecommerce Marketplace Manager will Be Doing Own and optimise the Shopify store end-to-end Continuously improve product pages using CRO best practices Drive merchandising, promotions, bundles, and site strategy Keep us competitive through market and competitor analysis Manage product uploads, pricing, inventory, and tagging Work with developers/designers to improve UX, speed, and performance Implement and optimise apps (upsells, subscriptions, reviews, loyalty) Track and improve key metrics (CVR, AOV, LTV, bounce rate) Manage and optimise marketplace listings across platforms Improve SEO, keywords, and content across all channels Identify and launch new marketplace opportunities What We're Looking For 4+ years managing a Shopify store Proven marketplace experience (eBay, TikTok Shop, etc.) Strong CRO and ecommerce optimisation skills Data-driven mindset (Shopify Analytics, dashboards) Commercially sharp with strong attention to detail Able to work independently and take ownership Nice to Have Supplements / wellness / regulated product experience Experience scaling a brand SOP creation experience Basic HTML/CSS Google Analytics Why This Role? Because you won't just be managing a store-you'll be building a growth engine . Newly created role with real ownership Direct impact on revenue and expansion Fast-moving, ambitious business Clear progression as we scale globally If you want a role where you can genuinely make an impact-not just maintain-this is it.

Senior UX Product Designer Our client is on a mission to completely transform the way processes are delivered taking a heavily call-centre-led industry and making it truly digital. This is a rare opportunity to be at the forefront of realigning an entire sector, working on a career-defining project that will shape how people experience financial support. For this position you must have experience native apps- this being the main focus of the role. You will also be responsible in help build a product design culture. The Role As our Senior Product Designer, you ll take ownership of the end-to-end design process, from mapping flows and journeys to collaborating closely with our engineering teams, all the way through to crafting beautiful, functional UI. You ll balance a strategic UX mindset with an exceptional eye for detail in visual design, ensuring we deliver a product that s both intuitive and impactful. You ll also bring experience in native app design and ideally exposure to customer services products and multi-channel (MC) experiences, helping us shape digital-first journeys that meet users wherever they are. What You ll Be Doing Lead the design of seamless digital journeys, reducing the need for human interaction. Collaborate with product, engineering, and wider stakeholders to bring concepts to life. Translate complex processes into clear, user-friendly solutions. Deliver high-quality UI design with a strong sense of craft. Contribute to design standards and champion best practices across the business. Apply strategic thinking to ensure our design vision supports business goals while improving user experience. Shape native app experiences and multi-channel interactions that keep consistency across platforms. What We re Looking For Proven experience as a Senior Product Designer. A portfolio with punchy case studies (2 pages max each) showing clear problem-solving, process, and outcomes. Strength in both UX research/journey mapping and UI execution. Experience working on native apps, with an understanding of platform-specific design patterns. Exposure to customer services products and/or multi-channel (MC) experience design is a strong plus. A strategic mindset able to zoom out to see the bigger picture while also obsessing over detail. Confident collaborator who thrives working with tech teams. Someone ambitious who s excited by the chance to build something new, not just iterate. Benefits: Hybrid working Learning and development budget 25 days holiday + Birthday off Why Join Us? This is not just another design role. You ll be joining at a pivotal moment where your work will directly influence how an entire industry evolves. If you re looking for a role where your design thinking will make a real-world impact, this is it. Interested? Please Click Apply Now! Senior Product Designer

CRM Developer- D365/Power Platform (Top Company!) Are you looking to work for an organisation with a real purpose ? Are you a D365 Developer who is looking to work with Power Platform, Power Apps, Power BI and Power Automate? Do you want to work in a cutting-edge company where innovation is at the heart of their culture? Do you want to learn DataBricks?, DataLake? are you excited about the cloud and AI? this hiring manager has a track record of developing and growing peoples careers! If so apply now Location: Location: London, (Central London) (hybrid Working) You will be joining a hand on, technical, user-focused, and passionate person to join our team as The D365 CRM Developer will be you'll work with the business, product owner and Head of Product to elicit business requirements, translate into user stories and tickets, and work with the business systems developer to develop, test and deliver the business requirements. The role will also include: The CRM Developer will be responsible for administering, troubleshooting, customising and delivering business updates into the business systems with a primary focus on Dynamics CRM and Business Central. You'll be expected to champion the use of the business systems to the existing champions, and arrange suitable training to allow the champions to support the business users. You will be expected to review the systems on a regular basis to ensure they are secured and licenced correctly, and where possible look at ways of reducing cost. You will also coordinate the development and testing of new changes and solutions and maintain documentation for users and administrators. Experience required Experience administering and customising MS Dynamics 365 Customer Service or similar - Must have Experience administering and customising MS Dynamics NAV/Business Central -Must have. Experience with Azure ADO, or equivalent tooling - highly desirable. Experience with delivering projects using Agile & Scrum - highly desirable. Solid understanding of software development lifecycles. Knowledge of languages such as XML, SQL, JavaScript, Python, .NET and C# - desirable. Excellent benefits on offer A pension scheme of Life assurance of four times your salary The day off to celebrate your birthday. HIGH BONUS Two stage interview process and quick turnaround, no tests! APPLY NOW! Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data:

Job Title: Electrification Services Product Owner - (phone number removed) Duties: Seamless and Smart Energy (S&SE) is responsible for the customer experiences within this theme. As the Electrification Services Product Owner within the S&SE theme you will be responsible for co-ordinating the release of value from all supporting Portfolio Epics and their respective owners in line with an agreed quarterly ambition. You will collaborate across domains and work on problem-to-solution engineering, ensuring that Technologies, Services and Features are aligned with Modern Luxury, House of Brands and the Theme. In addition, you will manage the interface with Portfolio Epic / Capability owners and their delivery teams, working collaboratively to define and deliver the key work packages each Quarter. Main Responsibilities Own the product backlog, ensuring it is up to date, prioritised and reflects stakeholder needs. Escalation where required. Overall plan alignment with respect to timing and delivery Act as the primary liaison between business stakeholders and development teams. Facilitate regular communication with internal and external stakeholders in order to align priorities and expectations. Manage competing priorities and negotiate with stakeholders to balance short-term needs with long-term goals. Responsible for the co-ordination and governance cadence of the Theme including QBR/BRP ceremonies and Theme level sprint showcases as required Collaborate across the Theme to ensure synergies are captured and dependencies are highlighted. Skills: Essential Requirements Proven experience in EV charging, mobility services, or digital operations, ideally within an eMSP, CPO, or automotive environment. Strong understanding of the Public Charging eco-system, roaming hubs and backend integration with OEM systems. Strong understanding of the market and operational landscape (markets, CRC, engineering operations) Experience managing third-party service providers and technical vendors in a high-availability digital service environment. Excellent analytical and problem-solving skills, with the ability to interpret operational data and drive performance improvements. Strong stakeholder management and communication skills, with experience working across technical and commercial teams. Familiarity with customer-facing digital platforms (apps, portals) and their operational dependencies. Knowledge of relevant compliance areas such as GDPR, and EV roaming regulations (AFIR). Customer first mindset Good understanding of energy sector, including competitor and market awareness Project management, leadership and planning skills are essential, along with good teamwork and excellent written and verbal communication skills. Strategic thinking is also essential. Able to combine a short term, pragmatic focus with longer term strategic view. Desirable Skills Knowledge of global EV charging market, in particular; public charging, market structures, and regulatory backdrop Experience with CRM, billing, and customer support systems in a service-led environment. Understanding of the broader EV ecosystem, including smart charging, energy services, and V2G. Experience scaling digital services across multiple European markets or globally. Ability to rapidly understand the key concepts of the system of interest and to lead groups of subject matter experts to design and architect these systems Ability to resolve complex, cross functional and cross-domain systems engineering problems Experience operating inside an Agile framework Good understanding of automotive industry, including competitor and market awareness Education: Degree or relevant equivalent experience.

TransUnion's Job Applicant Privacy Notice What We'll Bring: We Are TransUnion: TransUnion is a major credit reference agency, and we offer specialist services in fraud, identity and risk management, automated decisioning and demographics. We support organisations across a variety of sectors including finance, retail, telecommunications, utilities, gaming, government and insurance. What You'll Bring: We're looking for a Analyst, Technical Operations to join our growing team. You'll bring a strong foundation in data literacy, a keen eye for detail, and the ability to communicate effectively both verbally and in writing. You'll be highly organised, proactive, and comfortable working independently or as part of a team. Your technical proficiency will include SQL, reporting tools, and Microsoft Office, and you'll be motivated to continuously improve processes and reduce risk. Day to Day You'll Be: Operational Enablement Set up data transfers internally and externally with Globalscape EFT and Connect Direct Deliver automated batch services and administer customer workflows Serve as a data transfer workflow expert to handle incidents and inquiries Identify process improvement opportunities to improve efficiency and quality Manage product updates and automation projects Stay informed about broader Tech Ops responsibilities Cloud Service Transition Operate and maintain workflows on TransUnion's next gen OneTru cloud platform Support service migration to OneTru, from planning to operations Establish new operating processes and coordinate cross-team workflow ownership Quality & Risk Management Perform thorough peer reviews to ensure code accuracy and quality Actively contribute to reducing the team's risk profile. Troubleshoot to resolve queries and issues independently. Produce and maintain high quality process documentation. Essential Skills & Experience: Excellent written and communication skills. Strong attention to detail and ability to handle multiple priorities. Proficient in Microsoft Office (Outlook, Excel, Word, PowerPoint). Microsoft PowerShell scripting. Comfortable with SQL/T-SQL queries (simple to medium complexity), stored procedures, functions, and triggers. Experience working with and manipulating large datasets. Capability to run user acceptance testing (UAT). Strong time management and problem-solving abilities. Experience supporting or operating a cloud-based platform/service in a production environment. Proven ability to take a service from early life/alpha through to stable BAU, including release readiness and support handover. Able to define and document operational processes and negotiate responsibilities across teams (e.g., RACI/ways of working). Experience in fast-paced, results-driven environments. Desirable Skills & Experience: Microsoft Power Apps and Power Automate development. Programming using C# Familiarity with cloud operations/DevOps practices (monitoring, alerting, incident management, change/release management). Experience creating service documentation such as runbooks, support models, SLAs/OLAs, and operational dashboards. ITIL Foundation (or equivalent practical experience in service management and continuous improvement). Previous experience with batch data processing systems. Impact You'll Make: What's In It For you? At TransUnion you will be joining a friendly, forward thinking global business. As well as an excellent salary and bonus scheme or commission scheme (if joining our sales teams) our benefits package comes with: 26 days' annual leave + bank holidays (increasing with service) Global paid wellness days off + a bonus day off to celebrate your birthday A generous contributory pension scheme + access to the TransUnion Employee Stock Purchase Plan Private health care + a variety of physical, mental and financial fitness wellbeing programmes such as access to mindfulness tools Access to our diversity forums and communities so you can get involved in causes close to your heart TransUnion - a place to grow: If there's something on the list of essential / desirable skills that you can't quite tick off, don't let that put you off applying. We are open to exploring training and development opportunities for the right candidate to ensure you are successful. We know imposter syndrome is real, lets confront it so we can continue to grow and thrive together Flexibility at TU: We recognise that our people need the freedom to balance their day-to-day lives with their work. This is why we've set out to create inclusive and flexible policies and practices for you to accommodate all your responsibilities and needs: children, family and beyond. If the role is advertised as full time, don't let this stop you from applying. Let us know if you're looking for a part time or flexible working arrangement and we can discuss this with you. Additional support: At TransUnion, we're committed to fostering an inclusive and diverse workplace where all individual's talents and perspectives are valued. When you apply for a position with us, you're not just joining a team, you're becoming part of a community that celebrates differences and embraces equality. We understand that everyone has different needs, which is why we offer a range of reasonable adjustments to our recruitment process. Please let us know if you require any reasonable adjustments to help you through the application process or to attend an interview with us by contacting (url removed) Interview & Hiring Process: Most of our recruitment processes are virtual, so you'll get to know our hiring managers and teams over the phone and through video. If we need you to attend a physical in person interview your recruiter will inform you of this. We do not accept any unsolicited CV's from recruitment agencies. If you are a recruitment agency on our PSL our talent team will contact you directly should we require any assistance. Find out more about Life At TU UK: (url removed) is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week. TransUnion Job Title Analyst, Data Operations

Do you have experience of managing applications and interfaces? Do you have experience of managing Microsoft 365 applications with strong SharePoint skills? Let Informed Recruitment help you to achieve your potential with an exciting opportunity for a Systems to manage the ongoing operation, efficiencies, implementations, and upgrades of a digital estate of applications for a respected, modern, & established social enterprise in the midst of a digital transformation and service improvement programme. The main purpose of the role is to take responsibility for the end-to-end ownership and improvement of the organisation's application estate and any associated integration. You will act as product owner and manage the application roadmap, continuous improvement and upgrades, whilst promoting usability, adoption and value. Further day-to-day activities will include project managing implementations and upgrades; stakeholder management and reporting; third-party supplier management; product roadmap creation and maintenance; project management; support service provision; maintenance of super user network; data integrity and security; and the production of systems documentation and training. Essential Experience working in a Business Systems Manager, Applications Manager, Applications Team Lead, Senior Applications Analyst capacity. Strong experience of application lifecycle management across an estate of SaaS and hybrid applications. Strong Microsoft 365 applications and services experience in an organisational setting. Hands on experience managing SharePoint Online. Experience of working with core business enterprise systems with Finance, CRM, HR & Payroll, etc Project Management/Lead experience. Experience working on projects to install or upgrade commercial SaaS software applications (implementation/upgrade, build, configuration, UAT/testing, UX, training, support) and on service improvements. Mentoring or Leading teams, line management, and/or performance management and motivation. Strong supplier management capabilities. Desirable Relevant certification, such as Microsoft, vendor-specific, PRINCE2, ITIL, etc Experience implementing or operating Microsoft Purview capabilities. Azure Power Apps As an individual you will be analytical with excellent problem-solving skills. You will be a strong communicator both verbally and in presentation with a strong focus on customer service. Alongside a competitive salary you will receive an impressive benefits package that includes a strong contributory pension, healthcare flexible working, generous leave entitlement and professional development. The role is offered on a hybrid basis with two days per week in the office in the Northwest, with the rest of the time working from home. If this role describes you, then please apply without delay for the opportunity to continue your career with a driven yet friendly organisation embarking on a period of system enhancements designed to provide a better service to customers. Informed Recruitment Limited acts as an Employment Agency in respect to this vacancy as defined by the Employment Agencies Act. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, national origin, disability status, or any other basis protected by appropriate law. All hiring decisions are made based on merit, competence, and business need. As defined under the General Data Protection Regulation (GDPR), Informed Recruitment is a Data Controller and a Data Processor, and our legal basis for processing your personal data is 'Legitimate Interests'. You have the right to object to us processing your data in this way. For more information about this, your rights, and our approach to Data Protection and Privacy, please visit our website.

Our OEM Client based in Gaydon, is searching for an Electrification Services Product Owner to join their team, Inside IR35. This is a contract position with a proposed end date of 31st March 2027. Umbrella Pay Rate: £33.64 per hour. Seamless and Smart Energy (S&SE) is responsible for the customer experiences within this theme. As the Electrification Services Product Owner within the S&SE theme you will be responsible for co-ordinating the release of value from all supporting Portfolio Epics and their respective owners in line with an agreed quarterly ambition. You will collaborate across domains and work on problem-to-solution engineering, ensuring that Technologies, Services and Features are aligned with Modern Luxury, House of Brands and the Theme. In addition, you will manage the interface with Portfolio Epic / Capability owners and their delivery teams, working collaboratively to define and deliver the key work packages each Quarter. Main Responsibilities: Own the product backlog, ensuring it is up to date, prioritised and reflects stakeholder needs. Escalation where required. Overall plan alignment with respect to timing and delivery. Act as the primary liaison between business stakeholders and development teams. Facilitate regular communication with internal and external stakeholders in order to align priorities and expectations. Manage competing priorities and negotiate with stakeholders to balance short-term needs with long-term goals. Responsible for the co-ordination and governance cadence of the Theme including QBR/BRP ceremonies and Theme level sprint showcases as require. Collaborate across the Theme to ensure synergies are captured and dependencies are highlighted. Essential Skills, Knowledge and Experience Required: Proven experience in EV charging, mobility services, or digital operations, ideally within an eMSP, CPO, or automotive environment. Strong understanding of the Public Charging eco-system, roaming hubs and backend integration with OEM systems. Strong understanding of the JLR go-to-market and operational landscape (markets, CRC, engineering operations) Experience managing third-party service providers and technical vendors in a high-availability digital service environment. Excellent analytical and problem-solving skills, with the ability to interpret operational data and drive performance improvements. Strong stakeholder management and communication skills, with experience working across technical and commercial teams. Familiarity with customer-facing digital platforms (apps, portals) and their operational dependencies. Knowledge of relevant compliance areas such as GDPR, and EV roaming regulations (AFIR). Customer first mindset. Good understanding of energy sector, including competitor and market awareness Project management, leadership and planning skills are essential, along with good teamwork and excellent written and verbal communication skills. Strategic thinking is also essential. Able to combine a short term, pragmatic focus with longer term strategic view. Desirable Skills, Knowledge and Experience Requested: Knowledge of global EV charging market, in particular; public charging, market structures, and regulatory backdrop. Experience with CRM, billing, and customer support systems in a service-led environment. Understanding of the broader EV ecosystem, including smart charging, energy services, and V2G. Experience scaling digital services across multiple European markets or globally. Ability to rapidly understand the key concepts of the system of interest and to lead groups of subject matter experts to design and architect these systems. Ability to resolve complex, cross functional and cross-domain systems engineering problems. Experience operating inside an Agile framework. Good understanding of automotive industry, including competitor and market awareness. Education Required: Degree or relevant equivalent experience.

Senior Guidewire Developer. Full time, Mon - Fri 37.5 hours per week. Flexibility, bonus scheme and many more fantastic benefits! Join the Applications team driving the Guidewire Cloud rollout across Europe. You'll design, develop, and maintain legacy systems using Guidewire and other technologies, delivering high-quality solutions within a cross-functional team. This role requires strong technical and problem-solving skills, with a focus on supporting Guidewire Policy, Billing, Digital, and related apps. You'll also mentor support teams and collaborate with Business Owners, Analysts, Testers, and the Tech Lead to deliver on strategic goals. CHALLENGED NOW AND-EXPERT NEXT. Lead Technical Strategy & Architecture Provide end-to-end technical leadership on the Guidewire platform, aligning architecture with enterprise IT strategy. Advocate for scalable, maintainable solutions that minimise custom development and maximise reuse of core capabilities. Stakeholder Influence & Governance Serve as a trusted technical advisor to business and IT, guiding decisions to maintain platform integrity and align with strategy. Promote configuration over customisation to reduce technical debt and speed up delivery. Advanced Solution Design & Development Design and build high-performance Guidewire components (PolicyCentre, BillingCentre, ClaimCentre) for longevity and extensibility. Lead by example with hands-on development of key modules and integrations. Deployment Oversight & Lifecycle Management Own the deployment strategy for Guidewire features, ensuring smooth integration across environments. Monitor system health and address performance, scalability, and reliability issues proactively. Requirements Consolidation & Platform Optimisation Work with business analysts and product owners to gather requirements and design robust, platform-aligned solutions that support future needs and long-term agility. Agile Leadership & Engineering Excellence Promote Agile practices and modern engineering across teams. Mentor developers in clean code, TDD, CI/CD, and DevOps to build a high-performing delivery culture. Quality Assurance & Technical Standards Establish and enforce coding standards, design patterns, and architecture principles. Lead code reviews and audits to uphold best practices and ensure high software quality. Innovation & Continuous Improvement Keep up with Guidewire updates, industry trends, and emerging tech. Drive innovation and continuous improvement to foster a culture of technical excellence. Essential Extensive commercial software development experience Deep expertise in Guidewire InsuranceSuite v10 (ClaimCentre, PolicyCentre, BillingCentre) configuration and customisation Experience with Guidewire Cloud migration Strong understanding of general insurance and claims processes Proven integration experience with downstream systems, including finance, payment gateways, telephony, and document management Skilled in integrating third-party data feeds into cloud platforms Experience migrating data from legacy systems to Guidewire Ability to produce clear high- and low-level design documentation Experience reconciling data between Guidewire and enterprise data warehouses Strong communication skills for working with business and technical teams Comfortable engaging directly with customers and stakeholders Familiarity with full SDLC Guidewire ACE certification Experience in Agile environments (Scrum, SAFe) Flexible and adaptable in dynamic environments Languages & Technologies GOSU, Java, XML (XSD, XPath), PCF, SQL, REST and SOAP web services Tools & Platforms Bitbucket (or similar), Jenkins or TeamCity (CI/CD), Linux CLI Desirable Skills/knowledge/experience: (As applicable) Python (tooling, reconciliation scripts) Experience with internal triage and reconciliation tools Docker, Kubernetes Monitoring tools (AppDynamics, Splunk) Cloud platforms (AWS, Azure), especially Guidewire Cloud Background in Insurance or Financial Services beyond core claims/policy Experience leading or mentoring developers or contributing to solution architecture Why Join Us? We're committed to your growth, providing the support to excel in your current role whilst offering opportunities to step into new challenges and drive your career forward. We value flexibility and understand that life happens. Whether it s attending a school play or waiting for a delivery, we support a healthy balance between home and work. Our culture is built on trust, choice, and mutual respect. We re committed to fostering a diverse, equitable, and inclusive environment embracing neurodiversity and ensuring everyone has the tools and support they need to thrive. We like to think our benefits package is one of the best, focusing on colleagues health, wealth, and lifestyle. We offer: Up to 28 Days annual leave with the option to buy/sell up to 5 days holiday 10% Discretionary Annual Bonus Healix Private Medical Insurance Options 3 x Annual Salary Life Assurance Health & Wellbeing: Get money back on health expenses (optical, dental, physio), free flu jab vouchers, 24/7 virtual GP access, an employee assistance programme, and enhanced family-friendly policies including a £200 baby bonus. Financial & Lifestyle Benefits: Enjoy £250 towards driving lessons , an interest-free season ticket loan , cycle-to-work discounts, Wagestream for financial flexibility , and pension advice to support your retirement planning. Subject to company performance and completion of probation Aioi Nissay Dowa Europe is committed to promoting equal opportunities in employment. Employees and job applicants will receive equal treatment regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation (Protected Characteristics). Reasonable adjustments: If you require any adjustments to support you during our recruitment process, please let us know. We re committed to making the process accessible and are happy to help.

Senior Software Engineer Birmingham (Hybrid) Permanent Full-Time Competitive Salary A growing technology business is seeking a Software Engineer to join its engineering team in Birmingham. This is an excellent opportunity for a developer with strong AWS and backend engineering experience who wants exposure to cloud-native systems, IoT integrations, frontend development, DevOps, and AI-powered applications . Key Responsibilities Design, develop, and maintain AWS-based backend microservices Build frontend applications using React and TypeScript Work on IoT integrations including connected edge devices Develop infrastructure using AWS CDK / Infrastructure as Code Support CI/CD pipeline improvements and deployments Contribute to AI / LLM-powered product functionality Collaborate with stakeholders to define and deliver solutions Maintain code quality through code reviews and engineering best practice Technical Environment Languages: TypeScript, Node.js, Python, Go Cloud: AWS Lambda, API Gateway, EventBridge, SQS, Step Functions Databases: DynamoDB, PostgreSQL, Aurora, MongoDB Frontend: React, TypeScript, MUI DevOps: AWS CDK, Terraform, Docker, GitLab CI, CodePipeline AI: Amazon Bedrock, RAG, LLM integrations Skills Required Commercial software engineering experience Strong AWS cloud/serverless experience Strong backend development skills in TypeScript, Python, or Go CI/CD and Docker experience Full-stack engineering mindset Strong communication skills Desirable Skills React / TypeScript frontend experience Infrastructure as Code GraphQL / AppSync Event-driven architectures IoT / edge systems AI / machine learning feature development Benefits Hybrid working Modern cloud-native technology stack Exposure to AI and emerging technologies High ownership engineering role Collaborative team environment Competitive salary

Company Profile CBRE is the global leader in real estate services and building services, we leverage the industry's most powerful knowledge base to meet the commercial real estate and property needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 70,000 employees and operate in 48 countries. Job Title: Workplace Experience Manager CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Workplace Experience Host to join the team located in Cambridge . Role Summary: This role is responsible for the delivery of Workplace Services, with a primary focus on providing world class and unforgettable experiences that match CBRE's brand positioning. Services may be directly performed by the company, or third-party service providers in collaboration with this role. Provides coordination and administrative support for delivery of Workplace Services. Services include, but are not limited to: Front of House Mailroom Services Floor Ambassadors Team Engagement Building Engagement Stakeholder Management Community Programmes Workplace Coaching & Onboarding Office Supply Management Space Reset Events Management Manage and influence the Workplace Experience Team and CBRE community with general administrative support including all mailroom services, event management, bike locker management, etc. Requests building and/or equipment services as needed. Assists with the CBRE community on-boarding process, including new employee orientation, training, equipment and software ordering - workflow assistance and welcoming procedures and first day orientation management. Provides administrative support including meeting coordination, office and Workplace Experience equipment care, and supply management. Responds to community requests and complaints regarding Workplace Experience services. Maintains relationships with vendors that provide services and goods to the office. Ensure safety standards are met by those delivery Workplace Experience services; whether CBRE employees or third-party service providers. Manages facilities and office requests, follow up on all request upon completion and escalate recurring issues. Manage office, client suite and community stock and ensure system is in place to ensure optimum levels. To maintain a professional appearance at all times. Site Specific: Have a comprehensive plan for oversight of all the floors and the surroundings areas to ensure best Workplace Experience each day. Maintain HQ - Show sites standard. Host client tours. Organisation of VIP guest visits. Coordinate and oversea logistics for Internal and External events, including set up, breakdown, vendor management, primary contact during events ensuring smooth communication between staff, vendors and clients. Prepare and present monthly reports to the Contract Manager, including People, Operational Performance, Innovation and QHSE activities / updates. Carry out quality floor checks with FM Management to ensure the daily floor checks are to the agreed standard. Collaboration with IT, Maintenance and Helpdesk to ensure timely reporting and closing out of tickets and jobs. Report health and safety hazards on Harbour and raise tickets to both Facilities and IT related Helpdesk. To manage time and attendance technology for the Workplace Experience Team, and monitor staff attendance and time keeping. To ensure the Workplace Experience Team rota is managed and communicated weekly/monthly covering all shifts. To lead, co-ordinate and motivate the Workplace Experience Team. To carry out interim and annual performance reviews for Workplace Experience Team members and update on Talent Coach. Hold regular team / one to one meetings to ensure effective communication. Monitor Workplace Experience Team staff performance and take necessary action when required. Manage all absence requests including annual leave and sickness, and update on MyHR in line with the relevant processes and procedures. Effectively recruit people for the Workplace Experience Team with the appropriate skills, abilities and attitudes to fulfil the job roles. Measure KPI's / KEI's and service standards against agreed and obligated levels. Review and update Workplace Playbooks on a monthly basis. Cross Train Workplace Experience Team on all aspects of duties, including FOH, Mailroom Services and Floor Ambassador duties. Train and act as ad hoc cover for the Workplace Team as part of the one team approach. To maintain excellent relationships with other service partners. Highlight any issues to the Contract Manager if necessary. Communication Skills: Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence. Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor. Ability to effectively present information to an internal department and/or large groups of employees. Financial Knowledge: Requires good knowledge of financial terms and principles (Experience of working to an agreed budget) Strategic and Interpersonal Skills: Ability to solve problems and deal with a variety of options in complex situations. Additional Skills: Intermediate skills with Microsoft Office Suite products such as Word, Excel, PowerPoint, Visio, SharePoint, OneNote, Outlook, etc. Comfortable with and embracing of new technologies and digital tools; such as Apps, databases, financial management, work order management, social networking, cloud technologies (Ellis AI and Co Pilot), handheld mobile technologies and applications, and communications. Results oriented - ability to achieve business goals, with a concern for working well, surpassing standards of excellence and passion for challenges. Customer focussed - develop strong customer relationships by listening to and satisfying customer needs. Drives accountability - ability to establish clear, measurable goals, taking ownership of responsibilities and commitments to those goals and moving others to responsibility for their goals. Experience Required: Qualifications / Experience / Professional Memberships: Degree or qualifications at further education level is preferred. A minimum of 2 - 4 years management experience (e.g. Front Desk, Concierge, Meeting Room Management, or Customer Service roles) is essential. Experience in facilities management and / or dealing with suppliers / contractors is desirable.

Company Profile CBRE is the global leader in real estate services and building services, we leverage the industry's most powerful knowledge base to meet the commercial real estate and property needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 70,000 employees and operate in 48 countries. Job Title: Workplace Experience Manager CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Workplace Experience Host to join the team located in Birmingham . Role Summary: This role is responsible for the delivery of Workplace Services, with a primary focus on providing world class and unforgettable experiences that match CBRE's brand positioning. Services may be directly performed by the company, or third-party service providers in collaboration with this role. Provides coordination and administrative support for delivery of Workplace Services. Services include, but are not limited to: Front of House Mailroom Services Floor Ambassadors Team Engagement Building Engagement Stakeholder Management Community Programmes Workplace Coaching & Onboarding Office Supply Management Space Reset Events Management Manage and influence the Workplace Experience Team and CBRE community with general administrative support including all mailroom services, event management, bike locker management, etc. Requests building and/or equipment services as needed. Assists with the CBRE community on-boarding process, including new employee orientation, training, equipment and software ordering - workflow assistance and welcoming procedures and first day orientation management. Provides administrative support including meeting coordination, office and Workplace Experience equipment care, and supply management. Responds to community requests and complaints regarding Workplace Experience services. Maintains relationships with vendors that provide services and goods to the office. Ensure safety standards are met by those delivery Workplace Experience services; whether CBRE employees or third-party service providers. Manages facilities and office requests, follow up on all request upon completion and escalate recurring issues. Manage office, client suite and community stock and ensure system is in place to ensure optimum levels. To maintain a professional appearance at all times. Site Specific: Have a comprehensive plan for oversight of all the floors and the surroundings areas to ensure best Workplace Experience each day. Maintain HQ - Show sites standard. Host client tours. Organisation of VIP guest visits. Coordinate and oversea logistics for Internal and External events, including set up, breakdown, vendor management, primary contact during events ensuring smooth communication between staff, vendors and clients. Prepare and present monthly reports to the Contract Manager, including People, Operational Performance, Innovation and QHSE activities / updates. Carry out quality floor checks with FM Management to ensure the daily floor checks are to the agreed standard. Collaboration with IT, Maintenance and Helpdesk to ensure timely reporting and closing out of tickets and jobs. Report health and safety hazards on Harbour and raise tickets to both Facilities and IT related Helpdesk. To manage time and attendance technology for the Workplace Experience Team, and monitor staff attendance and time keeping. To ensure the Workplace Experience Team rota is managed and communicated weekly/monthly covering all shifts. To lead, co-ordinate and motivate the Workplace Experience Team. To carry out interim and annual performance reviews for Workplace Experience Team members and update on Talent Coach. Hold regular team / one to one meetings to ensure effective communication. Monitor Workplace Experience Team staff performance and take necessary action when required. Manage all absence requests including annual leave and sickness, and update on MyHR in line with the relevant processes and procedures. Effectively recruit people for the Workplace Experience Team with the appropriate skills, abilities and attitudes to fulfil the job roles. Measure KPI's / KEI's and service standards against agreed and obligated levels. Review and update Workplace Playbooks on a monthly basis. Cross Train Workplace Experience Team on all aspects of duties, including FOH, Mailroom Services and Floor Ambassador duties. Train and act as ad hoc cover for the Workplace Team as part of the one team approach. To maintain excellent relationships with other service partners. Highlight any issues to the Contract Manager if necessary. Communication Skills: Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence. Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor. Ability to effectively present information to an internal department and/or large groups of employees. Financial Knowledge: Requires good knowledge of financial terms and principles (Experience of working to an agreed budget) Strategic and Interpersonal Skills: Ability to solve problems and deal with a variety of options in complex situations. Additional Skills: Intermediate skills with Microsoft Office Suite products such as Word, Excel, PowerPoint, Visio, SharePoint, OneNote, Outlook, etc. Comfortable with and embracing of new technologies and digital tools; such as Apps, databases, financial management, work order management, social networking, cloud technologies (Ellis AI and Co Pilot), handheld mobile technologies and applications, and communications. Results oriented - ability to achieve business goals, with a concern for working well, surpassing standards of excellence and passion for challenges. Customer focussed - develop strong customer relationships by listening to and satisfying customer needs. Drives accountability - ability to establish clear, measurable goals, taking ownership of responsibilities and commitments to those goals and moving others to responsibility for their goals. Experience Required: Qualifications / Experience / Professional Memberships: Degree or qualifications at further education level is preferred. A minimum of 2 - 4 years management experience (e.g. Front Desk, Concierge, Meeting Room Management, or Customer Service roles) is essential. Experience in facilities management and / or dealing with suppliers / contractors is desirable.