551 jobs found

A Housing Association is currently looking for an officed based Housing Officer on a temporary basis for about three months Key responsibilities as follows Responsible and accountable to residents for providing an excellent, empathetic and personal housing management service This includes regular communication and meetings with each resident at home, and being responsible for ensuring that any issues they have raised are resolved appropriately Achieve this by working creatively on your own as well as part of a wider team, including but not exclusively, the customer service centre and the Asset's team You will be connected to tenants - in their communities ensuring residents are offered the right support to maintain their tenancies, be happy in their homes and get on with their lives. Always keep your promise to tenants by getting back to them within agreed timescales and tasks. Ensure we keep residents safe by following safeguarding procedures and working closely with external statutory authorities. Responsible for ensuring tenancies are managed effectively, tackling unacceptable behaviour in an open and constructive manner. Work alongside residents to ensure we offer the right support to sustain tenancies. Manage void properties to be ready to let to our "void standard" as quickly as possible including specifying work orders on standard voids. Always follow the lettings procedure ensuring an effective audit trail. Identify support needs and effective partners to support tenants as the start of their tenancy. Repairs Manage landlord repair requests through Workwise ensuring work is completed to the residents' satisfaction. Responsible for authorising work orders to budget. Work with Asset Management colleagues to resolve complex repairs in a timely manner. Income Collection and debt management Complete all actions required in Workwise weekly to ensure effective rent and service charge collection and debt management. Account for services accurately to ensure service charges are transparent and fair to residents Set service charges with support from the central service team Visiting Arrange to meet residents in their home to understand their needs and desires for the future. Identify any repairs needed in the property and order these as well as record This role is 100% based in the office. This roles pays £21.59 PAYE umbrella rate £28.56 Essential Must have worked recently as a Housing Officer or similiar role in housing Excellent communicator Must be immediately available or on short notice

Working with Income colleagues and under the direction of the Area Income Manager you will play a key role in providing an effective income management service for Town and Country Housing: Provide a comprehensive customer focused Income Management service. Support the Area Income Manager, Income Managers and Income Officers in providing services to tenants. To ensure records are well managed and maintained ensuring high levels of customer satisfaction with Income Services. Represent TCH, liaising with residents and partner agencies. Manage rent accounts in accordance with the policies and procedures of TCH, including covering the work of absent Income Managers and Income Officers as required. Work with internal teams and external agencies to ensure effective communication around collection, support and enforcement of payments due, ensuring appropriate engagement with Tenancy and Money Support to provide support as a preventative tool. Salary: £31,160 Hours : 35 hours per week Contract: 12 month fixed term contract Probation period: 6 months Notice Period: 1 month Applications close: Monday 6 July 2026 Interview date: Tuesday 14 July 2026 For more information or to apply, please click 'apply now' .

A leading housing organisation is looking for up to 3 Call Center Officers to work out of hours on a rota basis only (PM) from : TWO WEEK ROTA WEEK 1: MON (Apply online only); TUE OFF; WED OFF; THU (Apply online only); FRI (Apply online only); SAT OFF; SUN OFF WEEK 2: MON OFF; TUE (Apply online only); WED (Apply online only); THU OFF; FRI OFF; SAT (Apply online only); SUN (Apply online only) There will be a 1 hr break on sat and sun to be based in a busy contact center in Chelmsford to start on the 20th April Start date for these roles is the 24th June and is non-negotiable due to training taking place in the first 2 weeks. If you are not available to start on this date, work the shifts required and are not available to attend the training, please do not apply. Training will be paid. Please be aware these roles will be office based until you pass your working from home sign off which can take a couple months at least. As one of our Customer Service Advisors you'll be the first point of contact in providing outstanding customer service to a diverse range of our customers and residents, over the phone and digital channels including emails and social media. In this varied role you'll be providing advice and assistance on a range of housing queries and booking repairs required at our properties, so excellent communication and problem solving skills are essential. Our focus is on finding a great service to our customers. The Customer Service Centre is a busy and fast paced environment and we are looking for people who thrive working under pressure to join our friendly and diverse team. You must be able to multi-task and have the ability to learn new systems and processes quickly. You will have a flexible and proactive approach towards work and demonstrate a real belief in providing good customer service. No previous housing experience or knowledge is necessary - we'll teach you all that! We are looking for motivated people who put the customer at the heart of everything they do, if this sounds like you apply today Hours to be worked: TWO WEEK ROTA WEEK 1: MON (Apply online only); TUE OFF; WED OFF; THU (Apply online only); FRI (Apply online only); SAT OFF; SUN OFF WEEK 2: MON OFF; TUE (Apply online only); WED (Apply online only); THU OFF; FRI OFF; SAT (Apply online only); SUN (Apply online only) Length of Employment: Indeterminate, but no plans for the employment to expire, good likelihood of future permanent role providing the right behaviours and performance demonstrated. Resources: All equipment provided. Parking:None available Pay rate is 16.50 PAYE per hour Feel free to contact Ashley Diamond on (phone number removed) or email (url removed) Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown is acting as an Employment Business in relation to this vacancy.

Complaints Team Leader South London Hybrid Working An exciting opportunity has arisen for an experienced Complaints Team Leader to join a respected housing organisation in South London. This role will lead a busy complaints function, managing a team responsible for investigating and resolving complex resident complaints, ensuring compliance with the Housing Ombudsman Complaint Handling Code, and driving service improvement across the organisation. Key responsibilities include: Managing and developing a team of Complaints Officers Overseeing complex and escalated Stage 2 complaints Leading engagement with the Housing Ombudsman Monitoring team performance, KPIs, and complaint handling quality Driving lessons learned and continuous service improvement Supporting operational teams to resolve complaints effectively and improve customer outcomes The successful candidate will have: Previous experience leading within a housing complaints environment Strong knowledge of complaint handling and regulatory standards Excellent communication, investigation, and stakeholder management skills Experience managing high-volume caseloads and improving team performance A proactive, resilient, and customer-focused approach This is a fantastic opportunity for a strong people manager who is passionate about customer service, accountability, and delivering positive outcomes for residents. Immediate start is available, To be considered for a virtual interview as early as next week, Please apply now, or reach out directly to Colby Robinson for further information.

At MSV Housing, we re passionate about creating safe, high-quality homes and thriving communities and our Neighbourhood Team Leaders play a vital role in making that vision a reality. We re looking for a knowledgeable and enthusiastic individual to join our established team and help lead the delivery of a holistic tenancy, property, and neighbourhood management service. This role is all about understanding the full picture People, Property, and Place and using that insight to make a real difference in our communities. Reporting to the Regional Neighbourhood Manager, the role sits within our Zone 1 area which includes: Moss Side, Rusholme, Levenshulme, Hulme, Harpurhey, Whalley Range, Openshaw, Didsbury, Withington, Fallowfield, Longsight, Wythenshawe, Trafford, Stretford and Chorlton. You ll take an operational lead in ensuring our neighbourhood services are delivered effectively, consistently, and in line with MSV s policies and values. You ll be a key driver of service quality, helping to shape vibrant, inclusive places where people feel proud to live. We re especially keen to hear from candidates who are passionate about advocating for people and communities, have a strong knowledge of income and who bring a proactive, collaborative approach. What do our Neighbourhood Team Leaders do? Our Neighbourhood Team Leaders play a pivotal role in shaping vibrant, inclusive communities. Here s how: Maximise Rental Income Take the lead on managing high-level rent arrears, ensuring efficient recovery in line with policy and sector best practice. Your work will help safeguard MSV s financial sustainability and exceed income targets. Champion Customer and Community Needs Proactively identify and respond to the challenges faced by our customers and communities, empowering frontline teams to deliver resilient, responsive services that truly make a difference. Lead and Inspire Manage and support Neighbourhood Officers and Coordinators, driving performance and fostering a culture of collaboration, accountability, and community wellbeing. Shape Strategy and Drive Improvement Contribute to the ongoing development and enhancement of MSV s Neighbourhood Strategy and Offer, providing clear direction and promoting our values and ethos across the team. Ensure Regulatory Compliance Operate within the Regulator of Social Housing s Consumer Standards, ensuring our services meet the highest levels of quality and accountability. Build Strong Partnerships Strengthen relationships both internally and externally, working collaboratively across teams and with partner agencies to enhance the customer journey and promote joined-up working across neighbourhoods. What we re looking for: We re seeking a confident and capable leader who brings both experience and enthusiasm to the role. The ideal candidate will demonstrate: A sound knowledge of how income recovery and rent arrears enforcement action works, including experience of attending court, maximising rental income and reducing arrears. A commitment to continuous professional development, with evidence of ongoing learning and growth in both leadership and housing management. Proven experience in neighbourhood management, including successfully leading and supporting staff to deliver high-quality services. A track record of coaching and developing team members, helping them build their skills and meet performance standards. Strong organisational skills, with the ability to deliver high-quality work on time and manage competing priorities in a fast-paced environment. A customer-first mindset, with a genuine desire to deliver excellent services that meet the needs of diverse communities. Excellent interpersonal skills, with a friendly, professional approach and the ability to build positive relationships across teams and with external partners. We offer a range of great benefits including: Essential car user allowance to support you with car running costs. Flexibility on where you work with home working kit provided at least 2 days per week are required in our offices. 33 days holiday per year plus bank holidays, and a holiday a buy scheme. Company pension scheme with up to 10% matched contributions. Company funded access to a health cash plan, where you can claim back costs of everyday health treatments such as optical, dental and much more. Enhanced sick pay with up to 3 months full pay and 3 months half pay. Health and Wellbeing Support including an employee assistance programme, free counselling, mental health first aiders and numerous wellbeing initiatives. Life assurance subject to being a member of our company pension scheme. Learning and development to support you to develop the skills you need to fulfil your role and progress in your career. Commitment to Equality and Inclusion with employee network groups covering anti-racism, LGBTQ+, disability and long-term health conditions, carers, and menopause. MSV are committed to Equality and Inclusion all applications are scored against the essential criteria of the role; however, we encourage candidates to submit an anonymised CV if they can do so. MSV are also committed to supporting you to balance work and life, including with any caring or parental responsibilities you might have, and have a range of flexible working options and wellbeing support available to all colleagues to facilitate this. For more information about the role please visit our careers page where you will find a candidate pack and apply for the role. (url removed)> If you wish to discuss the roles informally, please contact Jennifer Robertson, Regional Neighbourhood Manager on (phone number removed). Interviews are scheduled to take place however interviews may be carried out throughout the recruitment process and the role closed if a suitable candidate is found. Therefore, we strongly recommend candidates to apply early. We re passionate about inclusion and we d love to hear from people from diverse backgrounds for this role. If you are not sure whether you meet our requirements for this role, but want to apply. Go ahead. We will decide whether or not you are what we are looking for.

Repairs Advisor Surrey Area Hybrid Working Available We are currently recruiting for a Repairs, Customer Service Officer to join a busy and customer focusedteam within a Surrey based local authority. This is an excellent opportunity for an organised and proactive administrator with strong customer service skills to support the delivery of responsive housing repairs and maintenance services. Key Responsibilities Providing direct support to residents via telephone and written correspondence Assessing and processing housing repairs on the database Updating and monitoring repairs and maintenance jobs Liaising closely with housing repairs teams, contractors, and specialist council departments Processing invoices and responding to contractor enquiries Providing regular updates to residents and helping prioritise repair requests Managing enquiries relating to rental garages, including repairs, new tenancies, and swaps Contacting tenants to update records and maintain accurate data Supporting occasional home visits to collate regulatory data About You Strong administrative and organisational skills Ideally have a good knowledge od repairs and maintenance Excellent communication and interpersonal skills High attention to detail and a conscientious approach to work Good literacy, numeracy, and IT skills Experience using housing systems such as Orchard would be advantageous Ability to work independently as well as part of a wider team Comfortable managing multiple priorities and maintaining accurate records This role would suit someone with previous experience within housing, repairs administration, property services, or customer service environments. Immediate interviews available.Please apply now to be considered, or contact Colby Robinson for further information.

We are currently working with a local authority in Norfolk who are seeking an experienced Lettings Assistant to join their team on a temporary basis. This is an excellent opportunity for a customer-focused housing professional with experience in lettings coordination, property administration, or housing support to contribute to the delivery of an efficient and effective lettings service. Key Responsibilities of a Lettings Assistant: Support the end-to-end lettings process for vacant properties. Assist with advertising available homes and coordinating allocations in line with housing policies and procedures. Liaise with applicants, local authorities, and internal departments to progress lettings and ensure a smooth customer journey. Arrange property viewings and communicate effectively with prospective tenants throughout the process. Prepare offer paperwork and assist with tenancy sign-ups and related administration. Maintain accurate records and update housing management systems. Monitor progress of lettings cases and support the achievement of void turnaround targets. Respond to enquiries from applicants and stakeholders, providing a high standard of customer service. Work closely with Housing Officers, Voids, Repairs, and Income teams to ensure properties are re-let efficiently. Assist with general administrative duties relating to lettings and housing services. Essential Requirements of a Lettings Assistant: Previous experience in a Lettings Assistant, Housing Assistant, Lettings Coordinator, Property Administrator, or similar role. Strong customer service and communication skills with the ability to build positive relationships with a range of stakeholders. Experience coordinating lettings, housing applications, tenancy administration, or property-related processes. Knowledge of social housing, housing allocations, or lettings processes is desirable. Strong organisational skills with the ability to manage a varied workload and meet deadlines. Experience using Microsoft Office and database or housing management systems. Ability to work accurately and efficiently in a fast-paced environment. If this Lettings Assistant role is of interest, please apply or contact (url removed)

Complaints Officer South London Hybrid Working We are currently recruiting for an experienced Complaints Officer to join a customer-focused housing organisation in South London. This is an excellent opportunity for someone with strong customer service and complaint handling experience to play a key role in ensuring residents receive a professional, fair, and efficient complaints service in line with the Housing Ombudsman Complaint Handling Code. Key responsibilities include: Managing and administering formal complaints through a CRM system Monitoring complaint progress and ensuring deadlines are met Supporting managers with complaint responses and resolutions Maintaining accurate records, reports, and complaint trackers Liaising with residents, contractors, and internal departments Supporting Housing Ombudsman case management and evidence collation Assisting with complaints learning, service improvement initiatives, and customer engagement activities Producing reports and trend analysis relating to complaints and compensation The successful candidate will have: Previous experience within complaints, customer service, or housing environments Strong written and verbal communication skills Excellent organisational skills and attention to detail Experience using CRM systems and Microsoft Office packages Ability to manage workloads independently and work collaboratively within a team A proactive and customer-focused approach Housing sector experience and knowledge of the Housing Ombudsman Complaint Handling Code would be highly advantageous.

Finance and Tenant Liaison Officer (Personal Finances) Location: Home Based with National Travel but also the requirement to attend an office if needed Salary: £46,000 per annum Hours Per Week: 35 Are You the Candidate We're Looking For? At the organisation, they're looking for a Finance and Tenant Liaison Officer to join their passionate and purpose-driven team. If you're organised, detail-focused, and want to be part of something meaningful, this could be the perfect opportunity for you. They're not just hiring skills - they're looking for people who genuinely care. People who want to make a difference. People who believe, as they do, that everyone deserves the opportunity to live a full, independent, and flourishing life. Guided by their core values - Open, Enabling, Inclusive and Courageous - they are proud to deliver outstanding support across their adult care, children's services, and education settings. Every member of their team plays a vital role in helping the people they support thrive. About the Role The Finance and Tenant Liaison Officer will play a vital role in safeguarding the financial wellbeing of people supported by the organisation . The postholder will provide robust financial oversight, assurance, and audit activity to ensure that personal finances are managed appropriately, transparently, and in line with the organisation policies, legal requirements, and best practice. You'll be responsible for: Reviewing documentary evidence, auditing financial records, reconciling accounts and monitoring petty cash expenditure to ensure funds are used appropriately and in the best interest of the people they support. This role will involve travelling to the organisation care service locations to undertake these tasks as well as home or office-based desktop audits. Liaise with tenants living in the organisation's housing schemes, undertaking regular satisfaction surveys, periodic landlord checks and linking with colleagues in the organisation to ensure housing is of a good standard. Provide clear and timely reports to managers, highlighting findings, risks and areas for improvement. This is a fantastic opportunity to be part of a team that directly impacts the quality and safety of the services they provide. Why Join them? They know their people are their greatest asset, so they make sure you feel valued, supported, and rewarded: Recognition & Rewards - Be recognised by senior leaders and receive vouchers of up to £50 for going above and beyond Professional Development - Access to an excellent training and development programme Generous Annual Leave - 25 days + bank holidays, rising to 28 days after 5 years Pension Scheme - Helping you plan for the future Wellbeing Support - Access to a comprehensive Employee Assistance Programme Why You? You'll bring: Evidence of continued professional and personal development Hold an accountancy qualification or strong experience of financial auditing Knowledge of housing legislation and how this impacts tenancy services Ability to provide constructive feedback and to develop SMART action plans Knowledge and understanding of GDPR and data protection Strong Excel and Work IT skills Experience of report writing Full UK driving licence and access to a vehicle that can be used for work purposes Join Them If you're ready to contribute to a caring, inclusive organisation where your work truly matters, they'd love to hear from you. The organisation is the disability charity that's committed to enabling children, young people and adults to live a life that adds up for them. What makes life liveable is never down to just one thing - it's the sum of many things. From friendship to fun; from companionship to community; from a great chat to a challenge overcome, it all adds up - to the organisation. Through a wide range of disability care, special education, and rehabilitation services we promote inclusion and wellbeing for all. Together, we work to see people take part, contribute and be valued. We put the elements in place that all add up to connected lives. The organisation is committed to safeguarding and promoting the welfare of vulnerable children and adults and expects all employees to share this commitment. All offers of employment are subject to an enhanced DBS/Access NI check. The organisation is committed to the Disability Confident Scheme and to equal opportunities therefore we welcome and encourage applications from everyone regardless of age, disability, gender, ethnicity, religion and sexual orientation. To Apply If you feel you are a suitable candidate and would like to work for the organisaiton, please click apply.

We are currently recruiting for a Housing Officer to join a specialist housing provider on a temp-to-perm basis. This is an excellent opportunity for an experienced housing professional to manage a varied portfolio of properties across the West Midlands, including self-contained homes, bungalows, shared accommodation and larger housing schemes. This is a predominantly housing management and tenancy-focused role, offering a high degree of autonomy and flexibility. You will be responsible for managing your own patch, ensuring properties are well maintained, tenancies are sustained and residents receive a high-quality service. Key Responsibilities of a Housing Officer: Managing a portfolio of properties across the West Midlands. Conducting tenancy visits, scheme inspections and property checks. Managing void properties and coordinating re-lets to minimise turnaround times. Liaising with repairs and maintenance teams to ensure works are completed efficiently. Handling tenancy, rent and housing benefit-related enquiries. Working with local authorities, support providers and referral partners to maintain occupancy and support tenancy sustainment. Managing relationships with landlords, investors and external stakeholders. Identifying safeguarding concerns and maintaining accurate housing records. About You: Previous experience in a Housing Officer, Tenancy Officer or Neighbourhood Officer role. Experience managing voids, lettings, tenancy management and housing-related casework. Strong communication and stakeholder management skills. Able to work independently, manage your own diary and prioritise workloads effectively. A proactive and customer-focused approach to housing management. What's on Offer: Temp-to-perm opportunity. Hybrid working with approximately three days per week on patch. Mileage paid at 55p per mile. No fixed office base. A varied role with autonomy, flexibility and the opportunity to make a real impact within a growing housing organisation. This opportunity would suit a housing professional who enjoys managing their own patch and delivering excellent tenancy and property management services within a supportive and flexible environment.

DEPARTMENT: HOUSING AND SAFER COMMUNITIES SECTION: ALLOCATIONS AND TEMPORARY ACCOMMODATION SERVICE DESIGNATION OF POST: LETTINGS OFFICER RESPONSIBLE TO: SENIOR LETTINGS OFFICER Purpose of Job: Responsible to the Senior Lettings Officer for the day to day operations in respect of the Choice Based Lettings System, nominations to Housing Associations, Mutual Exchanges and Special Schemes as required. Main Duties: 1. To be responsible for the efficient and sensitive letting and pre letting of both Council and Housing Association properties. 2. To undertake nominations to Special Schemes and Housing Associations, ensuring all nominations procedures are followed 3. To deputise for the Senior Lettings Officer in their absence and supervise Lettings Assistants as appropriate. 4. To preparing reports and undertaking special projects and investigations as required. 5. To responding to correspondence, including Members casework and enquiries from other services, agencies and Senior Managers. 6. To preparing reports for consideration ant the Case Review Panel and administering and monitoring the appeals system. 7. To provide detailed housing advice to the public on the various means that are available to resolve their housing problems. Dealing with and taking action on telephone enquiries and liaising with other departments, authorities and external agencies as required. 8. To supply information and statistics including, details of the rehousing activity in the post holder s area of work. 9. To attend meetings relevant to the post holder s area of work as required. 10. To ensuring that the administrative procedures relating to offer process are efficiently completed. 11. To make good and proper use of the Council s IT systems, entering and retrieving information accurately and appropriately, ensuring that databases and other casework records are correct and up to date.12. To assess housing applications and verify applicants circumstances, with regards to Housing Legislation, Council Policy and Procedures. 13. To use various IT systems to verify applicant details, prior to any offer of accommodation 14. To identify cases that fall outside Council policy that may warrant priority consideration and drawing such cases to the attention of the appropriate Team leader. This will involve participation in the case review process. 15. Assist in the production of information to staff and to the public. 16. To undertake other tasks in any section of the Allocations and Temporary accommodation Service, which are relevant to the postholder s area of work and commensurate with their level of responsibility. 17. To carry out all duties with due regard to the provision of Health and Safety legislation, the Council s Equal Opportunities and Customer Care policies and the New technology Agreement.

Eden Brown are seeking a highly experienced Service Improvement Officer working for a well known Housing Association in Lancashire Service Improvement Officer- Job Description Provide a consistently high standard of customer service to all internal and external customers, ensuring high levels of customer satisfaction are achieved. Manage and coordinate the organisation's complaints process ensuring compliance with internal policy and the Housing Ombudsman's Complaint Handling Code. Log, triage, and acknowledge complaints in line with internal policies and regulatory requirements. Communicate professionally and compassionately with customers via phone, email, and face-to-face where required. Identify where customers may require additional support or reasonable adjustments and ensure the complaint investigation is tailored to the customers individual needs. Provide expert advice and support to Investigating Managers throughout the complaints process, ensuring that all relevant evidence is gathered, reviewed, and assessed to facilitate thorough, fair, and proportionate investigations in line with internal policy and the Housing Ombudsman's Complaint Handling Code. Support the drafting and reviewing of high-quality complaint responses, ensuring they are clear, empathetic, and outcome-focused. Responses should demonstrate accountability, address the issues raised, and outline any remedies or service improvements where applicable, ensuring consistency with tone, policy, and regulatory standards. Identify trends and root causes of complaints to recommend service improvements. Work with service areas to ensure learning is captured and recorded. Contribute to internal reviews, audits, and reporting activities. Maintain accurate and up-to-date records on complaints systems in line with data protection and record-keeping requirements. Carry out other duties as required, which are broadly consistent with the level and responsibilities of this role. Its essential that you have extensive Service Improvement/Complaints experience Housing experience is preferred but not essential Apply now to be considered Eden Brown is committed to equality in the workplace and is an equal opportunity employer.

Marks Consulting Partners are currently looking for an Income Manager to work with one of our Housing Association clients in London. What the Job Will Be Doing Leading the income management and arrears recovery service across general needs, supported and temporary accommodation stock Maximising rental income collection and reducing current and former tenant arrears Developing and implementing effective arrears prevention and recovery strategies Managing complex arrears cases and overseeing legal action where appropriate Supporting tenancy sustainment through proactive resident engagement and financial inclusion support Working collaboratively with residents to agree realistic repayment arrangements Managing, motivating and developing Income Officers and wider income teams to achieve high performance standards Monitoring KPIs, service standards and performance targets to drive service improvement Producing performance reports and analysing data to identify trends and areas for improvement Ensuring compliance with housing legislation, regulatory requirements and pre-action protocols Supporting complaint resolution and improving customer satisfaction across the income service Building strong relationships with internal teams, local authorities, DWP and external support agencies Representing the organisation at meetings, partnership forums and court hearings where required What You Will Need Proven experience managing an income or rent recovery service within social housing or local government Strong knowledge of arrears recovery processes, tenancy sustainment and housing legislation Experience managing and developing staff within a target-driven environment Strong understanding of welfare benefits and Universal Credit Ability to balance income recovery with a resident-focused approach Experience producing performance reports and analysing service data Excellent communication, negotiation and stakeholder management skills Strong organisational and leadership abilities Experience using housing management systems and Microsoft Office packages CIH qualification or equivalent professional qualification desirable

Damp & Mould Surveyor, £300 - £350 p/day PAYE/Umbrella Your new company This local authority is committed to improving housing conditions and ensuring safe, healthy living environments for its residents. With a renewed focus on tackling damp and mould issues across its housing stock, the council is investing in specialist roles to drive forward its housing quality agenda. Your new role As a Damp and Mould Surveyor, you will be responsible for identifying, assessing, and resolving damp and mould issues in residential properties. You'll work closely with residents, contractors, and internal teams to deliver effective solutions and ensure compliance with health and safety standards. This role is critical in supporting the council's compliance with Awaab's Law, which came into force on 27 October 2025. Key responsibilities include: Conducting detailed inspections and diagnostics of damp and mould cases. Preparing technical reports and specifications for remedial works. Managing contractors and monitoring the quality and timeliness of repairs. Advising residents on preventative measures and supporting vulnerable tenants. Ensuring compliance with housing standards, health regulations, and council policies. Collaborating with housing officers, environmental health, and social care teams. What you'll need to succeed Qualifications: HNC/HND or degree in Building Surveying or a related discipline. Membership of RICS, CIOB or similar body is desirable. Experience: Proven experience in diagnosing and resolving damp and mould issues in residential settings. Strong understanding of building pathology and housing legislation. Skills: Excellent communication and stakeholder engagement skills. Ability to manage multiple cases and deliver high-quality outcomes under pressure. Values: Commitment to putting communities first, acting with integrity, and working collaboratively across departments. What you'll get in return Opportunity to make a tangible impact on residents' quality of life. Supportive team environment with ongoing professional development. Competitive salary and public sector benefits. Flexible working arrangements and a strong work-life balance. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or contact us directly for a confidential discussion.

Resolutions Officer - Complaints Handling Contract: Temporary Hours: 35 hours per week Locations: London (Stratford area) - Hybrid 1 day per week Manchester (Trafford area) - Hybrid 1 day per week Pay Rate London: 18.07 per hour Manchester: 15.87 per hour The Opportunity Bridge Recruitment is currently recruiting experienced Resolutions Officers on behalf of a large and well-established housing organisation to support their Customer Relations team with a backlog of complaint cases. This role focuses on investigating and resolving customer complaints, ensuring responses are clear, fair, and compliant with complaint handling policies and the Housing Ombudsman Complaint Handling Code. You will manage your own caseload and work closely with internal teams to investigate issues and deliver high-quality written responses to customers. This is an excellent opportunity for someone with complaints handling experience, particularly within housing, public sector, or regulated environments. Key Responsibilities Manage and investigate a caseload of customer complaint cases Draft high-quality written responses, including formal complaint letters and emails Communicate with customers via telephone, email and virtual meetings Work with internal departments to gather information and support investigations Apply complaint handling frameworks and policies when drafting responses Ensure responses align with the Housing Ombudsman Complaint Handling Code Maintain accurate case records and documentation Identify trends within complaints and highlight potential service improvements Work in a fast-paced environment while meeting deadlines About You We are looking for candidates who have experience managing complaints cases, rather than general customer service queries. You will ideally have experience within housing, but candidates from other sectors with strong complaints investigation experience will also be considered. Key Skills & Experience Previous complaints handling or resolution experience Excellent written communication skills, with experience drafting formal responses Strong investigation and problem-solving skills Ability to manage multiple cases and competing priorities Confident communicating with customers and internal stakeholders Strong attention to detail and record keeping Comfortable working with multiple IT systems Please apply with your updated CV

Settled Homes Team Manager London Hybrid Rate: £300 per day IR35 Status: Inside IR35 Initial Contract Length: 3 Months Start Date: 1st June Working Hours: 36 Hours Per Week (2 Days in Office) Role Summary You will oversee a specialist team responsible for preventing homelessness, managing transitions from temporary accommodation into settled homes, and ensuring all housing duties are delivered in line with current legislation and local policy requirements. This role requires a proactive and prevention-focused leader with strong operational management skills, excellent technical housing knowledge, and a resident-focused approach to service delivery. What You Will Do as a Settled Homes Team Manager - Lead and manage a team of six officers delivering settled housing solutions and homelessness prevention services. - Oversee the allocation and management of settled accommodation, ensuring compliance with statutory duties and safeguarding requirements. - Support residents transitioning from temporary accommodation into suitable long-term homes. - Undertake and oversee suitability assessments in line with Part VII Housing Act 1996 (as amended) and the Homelessness (Suitability of Accommodation) Orders. - Monitor team performance, analyse service data, and implement improvements to enhance outcomes and service delivery. - Negotiate proactively with family members, friends, and landlords to help prevent homelessness wherever possible. What You Will Need as a Settled Homes Team Manager - Proven management experience within housing options, homelessness prevention, or temporary accommodation services. - Excellent technical knowledge of Housing Act 1996 Part VII duties and Homelessness (Suitability of Accommodation) legislation. - Strong stakeholder engagement and partnership working abilities. - Excellent problem-solving and decision-making skills within a fast-paced environment. - Experience managing resources, performance, and operational priorities effectively. What's on Offer - £300 per day inside IR35 - Hybrid working arrangement (3 Days at home) - Opportunity to lead a high-impact frontline housing service - Collaborative and supportive working environment If you are interested, apply NOW or contact Jack on (phone number removed)/(url removed)

Compliance Officer Nottingham £40,087 - £45,044 per annum Here at NCHA, we have an exciting opportunity to join our friendly and supportive team as a Compliance Officer. Our team plays a vital role in ensuring our homes and services meet all regulatory and safety standards, helping to keep our customers safe and our organisation fully compliant. You'll support the delivery of statutory compliance across key areas such as gas, electrical, fire, water, and asbestos safety. This is a varied and rewarding role where you will act as a key point of contact, ensuring compliance activities are effectively coordinated, recorded, and progressed. What you'll be doing As a Compliance Officer, your responsibilities will include: Acting as a point of contact for compliance-related queries from customers, colleagues, and contractors Monitoring and managing compliance programmes to ensure inspections, servicing, and remedial actions are completed on time Maintaining accurate records across compliance systems in line with policy and regulatory requirements Scheduling and coordinating inspections, servicing appointments, and follow-up works Triaging compliance issues and escalating risks where necessary Supporting audits and compliance checks, ensuring all documentation is accurate and up to date Liaising with contractors and internal teams to ensure works are completed to the required standards Communicating with customers to arrange access, provide updates, and explain the importance of safety works Ensuring all compliance activity is recorded appropriately to demonstrate statutory and regulatory adherence Data and compliance management Maintaining and updating compliance databases and systems Tracking key performance indicators and highlighting any risks or overdue actions Producing reports and supporting performance monitoring Ensuring documentation is audit-ready and aligned with regulatory standards Working pattern 35 hours per week Monday to Friday (core daytime hours) Opportunities for flexible working arrangements We're looking for someone who is: Experienced in an administrative or customer-facing role, ideally within a compliance, housing, or property setting Highly organised, with strong attention to detail and the ability to manage multiple workstreams Confident in working with systems and maintaining accurate records Able to interpret information, apply policies, and make sound decisions A strong communicator, able to engage professionally with customers, colleagues, and contractors It would be great if you also have: Knowledge of housing compliance areas (e.g. gas, electrical, asbestos, water hygiene) Experience working with compliance systems or databases Experience coordinating contractors or scheduling works Understanding of regulatory requirements within housing or property services (Don't worry if you don't meet all of these - training can be provided.) Why join us? You'll be part of a team that directly contributes to keeping people safe in their homes. You'll also benefit from: A supportive and collaborative team environment Opportunities to develop your skills and knowledge within compliance Please note: We are not currently offering visa sponsorship. Our commitment to inclusion As an Equal Opportunities and Disability Confident Employer, NCHA welcomes applications from all suitably qualified candidates. We actively encourage applications from individuals from underrepresented groups, including Black, Asian and minority ethnic communities, disabled candidates, and members of the LGBT+ community.

Overview Charlton Athletic Community Trust (CACT) is a pioneering charity aiming to improve the health, wellbeing, educational attainment and employability skills of the local community. CACT are seeking two enthusiastic, knowledgeable and experienced individuals to deliver a Department for Work and Pensions (DWP) Flexible Support Fund employability programme, focusing on -year-olds living in Greenwich and Bexley who are Not in Education, Employment or Training (NEET). In collaboration with the DWP, CACT Employability Officer/s will design and deliver a Youth Hub offer to support and guide young people to into Education, Employment or Training opportunities. Job Purpose To work as a member of the DWP Youth Hub project team to engage and enable young people to reach their full potential with education, training and employment opportunities. The project will provide one-to-one mentoring sessions with wraparound support. The postholder will identify and recruit a caseload of young people to support into and sustain their engagement in Education, Employment and Training. The programme will provide an opportunity for young people not in education, training or employment in Greater London area to access training and work experience to enable them to attain the skills and confidence to gain employment. The post holder will have a broad range of experience in building relationships with individuals from a range of backgrounds, alongside an ability to build and maintain relationships with employers. The post holder will co-ordinate and deliver one to one and group coaching sessions. Sessions will address essential skills for employment and provide practical support, interview coaching, careers information and guidance. The post holder will facilitate and / or signpost to wellbeing workshops and physical activity sessions to develop improved mindset, healthy lifestyles, mental health and self care. Working with multi-agency partners the post holder will seek to identify the barriers that have prevented young people from engaging in education and employment and help them to develop strategies to overcome these challenges Key Responsibilities (but not limited to): To provide one to one and group employability coaching sessions; in the community and online, enabling participants to identify, assess, and address barriers to engaging with education, employment, and training, as well as sourcing the most appropriate support. Work with young people to understand their strengths and develop person centred, targeted plans to help them achieve positive outcomes. Create individualised progress plans, which include identification of the wraparound support that needs to be provided (e.g., support to access housing or mental health services). Work closely with community groups and agencies such as Skills Academies Hubs, Local Integration Hubs, Job Centre Plus, to identify and recruit young people that would benefit most from the programme. Support a caseload and develop, contribute to, and deliver interventions to engage young people in education training and employment. To develop relationships with a broad range of internal and external stakeholders to ensure that a suitably diverse life skills and employability offer that meets young people s needs and abilities. To work with local key worker support service to address any barriers to inclusion for young people they are working with. As required contribute to multi-agency planning and assessments of young people To identify meaningful work placement opportunities for young people internally and externally through partnerships with local businesses, and to manage and support work placements through work placement visits To maintain oversight of young people participating in work placements to help them settle in, meet the expectations of their employer or training / education provider, perform at their best, and achieve their action plan goals. Regularly review and monitor the progress of young people on the programme and guide interventions / wraparound support. Maintain a record of distance travelled which demonstrates how far the participant has travelled since joining the project, for example, in terms of personal development, increased confidence, and greater levels of motivation. To maintain a working knowledge of education, safeguarding and effective practice in supporting young people into education, training and employment. To hold knowledge of the regions in which we work to maintain an up to date working knowledge of education and training providers and employers locally and ensure that young people are referred and supported into appropriate EET provision. Compile and submit all required monitoring to colleagues and the DWP on progress of those young people they are working with. Maintain full and accurate case records within appropriate timescales using the case management system. Attend training events, supervision meetings and other team, formal and informal meetings as required to contribute to professional, service and self-development. Support young person feedback mechanisms in the design of activities and in the continuous improvement of the project. To ensure good quality case studies and stories are shared with colleagues to support the promotion of the programmes. Fulfil other duties such as are required from time to time.

Have you been working as a Tenant Liaison Officer and feeling under appreciated? We're working with an excellent company who genuinely value your expertise and see you as an integral part of the team. What you'll get: Up to 34k 4k car allowance/salary sacrifice company car Company bonus 10-15% 25 days holiday + 8BH Training and progression Key aspects of the role: Working with site management to ensure tenants are looked after and are informed of the upcoming work. Liaise with tenants, addressing any concerns they may have and following the correct procedures to work through them. Customer visits, monitoring works and coordinating with the senior team. Working on Social Housing refurbishment and decarbonisation schemes. What you'll need: Relevant experience working within the Social Housing industry. UK Driving Licence Who you'll be working for: Specialising in refurbishment, retrofit and decarbonisation within the Social Housing industry, you'll be supported all the way through your career with training and qualifications to invest in you. A company with fresh ideas on how to treat their employees and ample industry experience and knowledge, they have been managing teams for decades to success. What's next: If you want to hear more about this Tenant Liaison Officer role please apply with an up-to-date copy of your CV or contact Anna Phillipson in our Sheffield office.

Job Title: Neighbourhood Officer Location: Leeds Salary: £35,803 per year Job Type: Full time, 18 Month / Fixed Term Do you have experience in housing management and want to help people make a home? Leeds Federated is seeking a dedicated Neighbourhood Officer to join our Area Team. In this role, you'll take ownership of a designated portfolio of homes, acting as the primary point of contact for our customers. You'll be responsible for building strong, positive relationships and ensuring our customers receive a high-quality, responsive service, that is built on trust, transparency, and mutual respect. What you'll do: Act as the main interface between the association and the customers, liaising with colleagues to ensure services are provided effectively Provide support that recognises and responds to the needs of individuals and communities Take ownership of customer enquiries across all channels, ensuring they are resolved efficiently and to a high standard Take prompt and fair action in cases of tenancy breaches, anti-social behaviour, or safeguarding concerns Carry out estate inspections and monitoring communal areas to ensure safety and cleanliness standards Let empty homes within our guidelines of creating sustainable communities Collaborate with internal teams and external agencies to improve community wellbeing Use feedback and performance data to drive service improvements and customer satisfaction. What we're looking for: Proven experience in housing management and/or delivering care and support services A confident communicator with a customer-focused mindset Strong track record of completing administrative tasks with high levels of accuracy and attention to detail Able to navigate computer-based systems Committed to continuous improvement and delivering high-quality outcomes Holder of a valid UK driving licence Able to travel and work from various locations as required If you are ready to take the next step in your career and want to be part of a purpose-driven organisation, apply today! Closing Date : 3rd June 2026. Interview Date : 12th - 17th June 2026. We reserve the right to close this vacancy if it is deemed that we have received a suitable number of applications. On this basis we would advise that applications are submitted as soon as possible. Leeds Federated is an equal opportunities employer and promotes diversity in everything we do and therefore welcomes applications from all sections of the community. The Company: Leeds Federated is a housing association with around 4,500 properties across Leeds, Wakefield, and North Yorkshire. Our mission is to enable the maximum number of people to access and live sustainably in good-value, affordable housing. Please click on the APPLY button to be redirected to our careers page to apply for this role. Candidates with the experience or relevant job titles of; Housing Officer, Tenancy Officer, Community Housing Officer, Neighbourhood Housing Manager, may also be considered for this role.