BURGERS & FRIES AND INCREDIBLE CAREERS! We're the burger restaurant with the uncomplicated formula: burgers and fries cooked to perfection, with no frozen ingredients. And we've stuck to the same 'perfect and serve' philosophy since our family business began in 1986. In every restaurant, you'll find talented Shift Managers and you will be responsible for supporting the General and Assistant Managers to ensure that every shift is run to Five Guys standards and that every customer leaves the restaurant feeling better than when they arrived. Our Shift Managers are there to demonstrate leadership, coaching and direction to the team and bringing our values to life for their team and our customers. REWARDS An achievable bonus scheme worth up to 10% of annual salary An additional Secret Shopper bonus worth up to 2,000 Long service Love2Shop voucher reward - 5 years 500, 10 years 1,000 28 Days paid holiday Paid breaks Free burgers, fries and shakes while on shift Life assurance All employees get access to Stream. The financial wellbeing app with simple-to-use, flexible benefits built around your pay. OTHER AWESOME PERKS Days out and social events Team competitions - Fry Cup and Olympics Five Guys Perks - employee discount program Access to wellbeing support and employee assistance programme (EAP) Development opportunities to grow a career with us! Enhanced Maternity & Paternity Leave Pension scheme AS A SHIFT MANAGER, YOU'LL BE RESPONSBILE FOR Our people - Leading from the front and being hands-on, working on the line and on the dining area Supporting the General Manager in the delivery of perfect burgers and fries while providing a above & beyond experience for your team and customers Creating an awesome working environment where people are happy to come to work and have fun while leading with our Values - Competitive, Enthusiastic, Family, Get It Done and Integrity Ensuring every customer is delighted with their order and their Five Guys experience - You will deal with complaints promptly in an open and honest way You will ensure that each shift runs as smoothly as possible and that our values form part of your shift management WHAT YOU BRING TO THE TABLE Experience: Ideally, you have at least 1 year of management experience in a similar role within a high-volume hospitality or QSR environment. You know what it takes to run a busy shift and keep the energy high Customer Satisfaction: You are obsessed with the guest experience and have the numbers to prove it. You have a track record of driving customer satisfaction scores, increasing engagement, and consistently delivering excellent Mystery Shopper results and positive reviews Financial Responsibility: You understand the basics of running a profitable shift, managing crew breaks, minimising food waste, and deploying the team effectively during the rush Leadership Skills: You are a natural motivator who enjoys being hands-on. You lead by example and know how to get the best out of the Crew during a busy service Operational Excellence: You have a good working knowledge of Food Hygiene and Health & Safety standards and know how to enforce them on the line Flexibility: You are available to work a variety of shifts, including evenings, weekends, and holidays INCREDIBLE CAREERS WITH FIVE GUYS If you are ambitious and want to grow - we can provide you with support and the right tools to build a career with us Your next step would be an Assistant Manager Five Guys isn't just a job - it can be a career!
Jun 22, 2026
Full time
BURGERS & FRIES AND INCREDIBLE CAREERS! We're the burger restaurant with the uncomplicated formula: burgers and fries cooked to perfection, with no frozen ingredients. And we've stuck to the same 'perfect and serve' philosophy since our family business began in 1986. In every restaurant, you'll find talented Shift Managers and you will be responsible for supporting the General and Assistant Managers to ensure that every shift is run to Five Guys standards and that every customer leaves the restaurant feeling better than when they arrived. Our Shift Managers are there to demonstrate leadership, coaching and direction to the team and bringing our values to life for their team and our customers. REWARDS An achievable bonus scheme worth up to 10% of annual salary An additional Secret Shopper bonus worth up to 2,000 Long service Love2Shop voucher reward - 5 years 500, 10 years 1,000 28 Days paid holiday Paid breaks Free burgers, fries and shakes while on shift Life assurance All employees get access to Stream. The financial wellbeing app with simple-to-use, flexible benefits built around your pay. OTHER AWESOME PERKS Days out and social events Team competitions - Fry Cup and Olympics Five Guys Perks - employee discount program Access to wellbeing support and employee assistance programme (EAP) Development opportunities to grow a career with us! Enhanced Maternity & Paternity Leave Pension scheme AS A SHIFT MANAGER, YOU'LL BE RESPONSBILE FOR Our people - Leading from the front and being hands-on, working on the line and on the dining area Supporting the General Manager in the delivery of perfect burgers and fries while providing a above & beyond experience for your team and customers Creating an awesome working environment where people are happy to come to work and have fun while leading with our Values - Competitive, Enthusiastic, Family, Get It Done and Integrity Ensuring every customer is delighted with their order and their Five Guys experience - You will deal with complaints promptly in an open and honest way You will ensure that each shift runs as smoothly as possible and that our values form part of your shift management WHAT YOU BRING TO THE TABLE Experience: Ideally, you have at least 1 year of management experience in a similar role within a high-volume hospitality or QSR environment. You know what it takes to run a busy shift and keep the energy high Customer Satisfaction: You are obsessed with the guest experience and have the numbers to prove it. You have a track record of driving customer satisfaction scores, increasing engagement, and consistently delivering excellent Mystery Shopper results and positive reviews Financial Responsibility: You understand the basics of running a profitable shift, managing crew breaks, minimising food waste, and deploying the team effectively during the rush Leadership Skills: You are a natural motivator who enjoys being hands-on. You lead by example and know how to get the best out of the Crew during a busy service Operational Excellence: You have a good working knowledge of Food Hygiene and Health & Safety standards and know how to enforce them on the line Flexibility: You are available to work a variety of shifts, including evenings, weekends, and holidays INCREDIBLE CAREERS WITH FIVE GUYS If you are ambitious and want to grow - we can provide you with support and the right tools to build a career with us Your next step would be an Assistant Manager Five Guys isn't just a job - it can be a career!
BURGERS & FRIES AND INCREDIBLE CAREERS! We're the burger restaurant with the uncomplicated formula: burgers and fries cooked to perfection, with no frozen ingredients. And we've stuck to the same 'perfect and serve' philosophy since our family business began in 1986. In every restaurant, you'll find talented Shift Managers and you will be responsible for supporting the General and Assistant Managers to ensure that every shift is run to Five Guys standards and that every customer leaves the restaurant feeling better than when they arrived. Our Shift Managers are there to demonstrate leadership, coaching and direction to the team and bringing our values to life for their team and our customers. REWARDS An achievable bonus scheme worth up to 10% of annual salary An additional Secret Shopper bonus worth up to 2,000 Long service Love2Shop voucher reward - 5 years 500, 10 years 1,000 28 Days paid holiday Paid breaks Free burgers, fries and shakes while on shift Life assurance All employees get access to Stream. The financial wellbeing app with simple-to-use, flexible benefits built around your pay. OTHER AWESOME PERKS Days out and social events Team competitions - Fry Cup and Olympics Five Guys Perks - employee discount program Access to wellbeing support and employee assistance programme (EAP) Development opportunities to grow a career with us! Enhanced Maternity & Paternity Leave Pension scheme AS A SHIFT MANAGER, YOU'LL BE RESPONSBILE FOR Our people - Leading from the front and being hands-on, working on the line and on the dining area Supporting the General Manager in the delivery of perfect burgers and fries while providing a above & beyond experience for your team and customers Creating an awesome working environment where people are happy to come to work and have fun while leading with our Values - Competitive, Enthusiastic, Family, Get It Done and Integrity Ensuring every customer is delighted with their order and their Five Guys experience - You will deal with complaints promptly in an open and honest way You will ensure that each shift runs as smoothly as possible and that our values form part of your shift management WHAT YOU BRING TO THE TABLE Experience: Ideally, you have at least 1 year of management experience in a similar role within a high-volume hospitality or QSR environment. You know what it takes to run a busy shift and keep the energy high Customer Satisfaction: You are obsessed with the guest experience and have the numbers to prove it. You have a track record of driving customer satisfaction scores, increasing engagement, and consistently delivering excellent Mystery Shopper results and positive reviews Financial Responsibility: You understand the basics of running a profitable shift, managing crew breaks, minimising food waste, and deploying the team effectively during the rush Leadership Skills: You are a natural motivator who enjoys being hands-on. You lead by example and know how to get the best out of the Crew during a busy service Operational Excellence: You have a good working knowledge of Food Hygiene and Health & Safety standards and know how to enforce them on the line Flexibility: You are available to work a variety of shifts, including evenings, weekends, and holidays INCREDIBLE CAREERS WITH FIVE GUYS If you are ambitious and want to grow - we can provide you with support and the right tools to build a career with us Your next step would be an Assistant Manager Five Guys isn't just a job - it can be a career!
Jun 22, 2026
Full time
BURGERS & FRIES AND INCREDIBLE CAREERS! We're the burger restaurant with the uncomplicated formula: burgers and fries cooked to perfection, with no frozen ingredients. And we've stuck to the same 'perfect and serve' philosophy since our family business began in 1986. In every restaurant, you'll find talented Shift Managers and you will be responsible for supporting the General and Assistant Managers to ensure that every shift is run to Five Guys standards and that every customer leaves the restaurant feeling better than when they arrived. Our Shift Managers are there to demonstrate leadership, coaching and direction to the team and bringing our values to life for their team and our customers. REWARDS An achievable bonus scheme worth up to 10% of annual salary An additional Secret Shopper bonus worth up to 2,000 Long service Love2Shop voucher reward - 5 years 500, 10 years 1,000 28 Days paid holiday Paid breaks Free burgers, fries and shakes while on shift Life assurance All employees get access to Stream. The financial wellbeing app with simple-to-use, flexible benefits built around your pay. OTHER AWESOME PERKS Days out and social events Team competitions - Fry Cup and Olympics Five Guys Perks - employee discount program Access to wellbeing support and employee assistance programme (EAP) Development opportunities to grow a career with us! Enhanced Maternity & Paternity Leave Pension scheme AS A SHIFT MANAGER, YOU'LL BE RESPONSBILE FOR Our people - Leading from the front and being hands-on, working on the line and on the dining area Supporting the General Manager in the delivery of perfect burgers and fries while providing a above & beyond experience for your team and customers Creating an awesome working environment where people are happy to come to work and have fun while leading with our Values - Competitive, Enthusiastic, Family, Get It Done and Integrity Ensuring every customer is delighted with their order and their Five Guys experience - You will deal with complaints promptly in an open and honest way You will ensure that each shift runs as smoothly as possible and that our values form part of your shift management WHAT YOU BRING TO THE TABLE Experience: Ideally, you have at least 1 year of management experience in a similar role within a high-volume hospitality or QSR environment. You know what it takes to run a busy shift and keep the energy high Customer Satisfaction: You are obsessed with the guest experience and have the numbers to prove it. You have a track record of driving customer satisfaction scores, increasing engagement, and consistently delivering excellent Mystery Shopper results and positive reviews Financial Responsibility: You understand the basics of running a profitable shift, managing crew breaks, minimising food waste, and deploying the team effectively during the rush Leadership Skills: You are a natural motivator who enjoys being hands-on. You lead by example and know how to get the best out of the Crew during a busy service Operational Excellence: You have a good working knowledge of Food Hygiene and Health & Safety standards and know how to enforce them on the line Flexibility: You are available to work a variety of shifts, including evenings, weekends, and holidays INCREDIBLE CAREERS WITH FIVE GUYS If you are ambitious and want to grow - we can provide you with support and the right tools to build a career with us Your next step would be an Assistant Manager Five Guys isn't just a job - it can be a career!
Children's Home Manager Ofsted Registered Kingston upon Thames Competitive Salary + Benefits Overview We are a specialist provider of high-quality residential care for children and young people with emotional and behavioural needs. Our homes are committed to providing safe, nurturing and therapeutic environments where children can thrive and achieve positive outcomes. We are seeking an experienced and passionate Children's Home Manager to lead one of our Ofsted-regulated homes in either Kingston upon Thames or Slough. This is an exciting opportunity for an ambitious leader to make a genuine difference to the lives of children and young people while developing and leading a committed and dedicated team. Objectives As Children's Home Manager, you will provide effective leadership and operational management of the home, ensuring full compliance with the Children's Homes Regulations and Quality Standards. You will work closely with the Responsible Individual and wider senior leadership team to develop a positive culture focused on achieving outstanding outcomes for children. You will lead a team of Deputy Managers, Senior Residential Support Workers and Residential Support Workers, contributing to service development, quality improvement initiatives and maintaining high standards of safeguarding, care and practice. Responsibilities Key responsibilities include: Providing effective leadership and day-to-day management of the home. Ensuring compliance with Ofsted regulations, Children's Homes Regulations and Quality Standards. Creating a safe, nurturing and child-centred environment that promotes positive outcomes. Leading, motivating and developing a high-performing staff team. Managing recruitment, supervision, appraisals and workforce development. Ensuring children have high-quality care plans, risk assessments and placement plans in place. Promoting safeguarding and managing incidents, complaints and investigations appropriately. Managing budgets and resources effectively. Maintaining positive relationships with local authorities, families and partner agencies. Preparing for and participating in Ofsted inspections and implementing quality improvement plans. Embedding therapeutic and trauma-informed approaches throughout the home. Requirements Essential: Level 5 Diploma in Leadership and Management for Residential Childcare (or willingness to complete within required timescales). Previous experience managing or deputising within an Ofsted-regulated children's home. Strong knowledge of Children's Homes Regulations 2015 and Quality Standards. Proven leadership and people management skills. Experience of safeguarding children and promoting positive outcomes. Excellent communication, organisational and problem-solving skills. Full UK driving licence. Desirable: Experience working with children with emotional and behavioural difficulties (EBD). Previous experience achieving Good or Outstanding Ofsted outcomes. Knowledge of therapeutic and trauma-informed models of care. Benefits Competitive salary package & Performance-related bonus scheme. Generous annual leave entitlement. Ongoing training and continuing professional development. Support towards further qualifications and career progression. Employee Assistance Programme and wellbeing support. Pension scheme. Free parking. Opportunity to shape and develop a high-quality service. The chance to make a lasting difference to the lives of children and young people. If you are an experienced and motivated leader who is passionate about delivering exceptional care and achieving the best possible outcomes for children, we would love to hear from you.
Jun 22, 2026
Full time
Children's Home Manager Ofsted Registered Kingston upon Thames Competitive Salary + Benefits Overview We are a specialist provider of high-quality residential care for children and young people with emotional and behavioural needs. Our homes are committed to providing safe, nurturing and therapeutic environments where children can thrive and achieve positive outcomes. We are seeking an experienced and passionate Children's Home Manager to lead one of our Ofsted-regulated homes in either Kingston upon Thames or Slough. This is an exciting opportunity for an ambitious leader to make a genuine difference to the lives of children and young people while developing and leading a committed and dedicated team. Objectives As Children's Home Manager, you will provide effective leadership and operational management of the home, ensuring full compliance with the Children's Homes Regulations and Quality Standards. You will work closely with the Responsible Individual and wider senior leadership team to develop a positive culture focused on achieving outstanding outcomes for children. You will lead a team of Deputy Managers, Senior Residential Support Workers and Residential Support Workers, contributing to service development, quality improvement initiatives and maintaining high standards of safeguarding, care and practice. Responsibilities Key responsibilities include: Providing effective leadership and day-to-day management of the home. Ensuring compliance with Ofsted regulations, Children's Homes Regulations and Quality Standards. Creating a safe, nurturing and child-centred environment that promotes positive outcomes. Leading, motivating and developing a high-performing staff team. Managing recruitment, supervision, appraisals and workforce development. Ensuring children have high-quality care plans, risk assessments and placement plans in place. Promoting safeguarding and managing incidents, complaints and investigations appropriately. Managing budgets and resources effectively. Maintaining positive relationships with local authorities, families and partner agencies. Preparing for and participating in Ofsted inspections and implementing quality improvement plans. Embedding therapeutic and trauma-informed approaches throughout the home. Requirements Essential: Level 5 Diploma in Leadership and Management for Residential Childcare (or willingness to complete within required timescales). Previous experience managing or deputising within an Ofsted-regulated children's home. Strong knowledge of Children's Homes Regulations 2015 and Quality Standards. Proven leadership and people management skills. Experience of safeguarding children and promoting positive outcomes. Excellent communication, organisational and problem-solving skills. Full UK driving licence. Desirable: Experience working with children with emotional and behavioural difficulties (EBD). Previous experience achieving Good or Outstanding Ofsted outcomes. Knowledge of therapeutic and trauma-informed models of care. Benefits Competitive salary package & Performance-related bonus scheme. Generous annual leave entitlement. Ongoing training and continuing professional development. Support towards further qualifications and career progression. Employee Assistance Programme and wellbeing support. Pension scheme. Free parking. Opportunity to shape and develop a high-quality service. The chance to make a lasting difference to the lives of children and young people. If you are an experienced and motivated leader who is passionate about delivering exceptional care and achieving the best possible outcomes for children, we would love to hear from you.
Team Leader - Motor Claims Location: Bolton (Office-based with flexible working options) Salary: Range from 31,500 to 38,000 depending on experience Type: Full-time, Permanent Hours: Monday to Friday, 9am - 5pm (35 hours) Are you a natural leader with experience in motor recovery claims? If you're ready to take the lead in a technical, fast-paced environment where your knowledge and people skills really make a difference, this role could be the next step for you. What You'll Be Doing: Team Leader - Motor Claims - Leading a team of recovery claims handlers managing non-fault motor claims from first notification through to final settlement - Handling escalated queries, complaints, and complex claims - Monitoring team performance and supporting staff development through coaching, mentoring and training - Working with internal stakeholders to meet recovery targets and maintain service levels - Reviewing reports and KPIs to spot trends, prevent backlogs, and drive performance - Ensuring full FCA compliance and supporting GDPR and confidentiality requirements - Contributing to recruitment, onboarding, and HR processes for your team What You'll Bring: Team Leader - Motor Claims - Strong background in technical motor recovery claims - Experience in a team leadership or supervisory role - Confident communication skills, written and verbal - Solid understanding of FCA, FOS, and general claims compliance - Excellent organisation and prioritisation skills under pressure - CII Certificate in Insurance (essential), Dip CII is a bonus - Microsoft Office proficiency and data confidence (Excel, Outlook etc.) What's In It For You: Team Leader - Motor Claims - Increased holiday allowance with length of service - Your birthday off, plus a half-day for seasonal shopping - Holiday sell scheme - Free parking and casual dress code - Support for industry qualifications - Bonus scheme for going above and beyond - Cycle to work scheme - Friendly, supportive environment with trained mental health first aiders on-site If you want to lead a high-performing team, enjoy the satisfaction of getting the result, and work in a business that values your input, we'd love to hear from you.
Jun 22, 2026
Full time
Team Leader - Motor Claims Location: Bolton (Office-based with flexible working options) Salary: Range from 31,500 to 38,000 depending on experience Type: Full-time, Permanent Hours: Monday to Friday, 9am - 5pm (35 hours) Are you a natural leader with experience in motor recovery claims? If you're ready to take the lead in a technical, fast-paced environment where your knowledge and people skills really make a difference, this role could be the next step for you. What You'll Be Doing: Team Leader - Motor Claims - Leading a team of recovery claims handlers managing non-fault motor claims from first notification through to final settlement - Handling escalated queries, complaints, and complex claims - Monitoring team performance and supporting staff development through coaching, mentoring and training - Working with internal stakeholders to meet recovery targets and maintain service levels - Reviewing reports and KPIs to spot trends, prevent backlogs, and drive performance - Ensuring full FCA compliance and supporting GDPR and confidentiality requirements - Contributing to recruitment, onboarding, and HR processes for your team What You'll Bring: Team Leader - Motor Claims - Strong background in technical motor recovery claims - Experience in a team leadership or supervisory role - Confident communication skills, written and verbal - Solid understanding of FCA, FOS, and general claims compliance - Excellent organisation and prioritisation skills under pressure - CII Certificate in Insurance (essential), Dip CII is a bonus - Microsoft Office proficiency and data confidence (Excel, Outlook etc.) What's In It For You: Team Leader - Motor Claims - Increased holiday allowance with length of service - Your birthday off, plus a half-day for seasonal shopping - Holiday sell scheme - Free parking and casual dress code - Support for industry qualifications - Bonus scheme for going above and beyond - Cycle to work scheme - Friendly, supportive environment with trained mental health first aiders on-site If you want to lead a high-performing team, enjoy the satisfaction of getting the result, and work in a business that values your input, we'd love to hear from you.
Hackney is one of the most dynamic and progressive local authorities in the UK. We are a resilient, vibrant, and creative borough in the heart of London, with strong, diverse communities and a powerful set of shared values. Over the past twenty years, the Council has built up first-class services, outstanding public infrastructure, and a reputation for excellence, innovation, and ambition. We are leading the way on essential work such as our fight for equity in Hackney with a particular focus on becoming an actively anti-racist borough. But the work doesn't stop there, we are proactive in our approach to bringing fairness to all aspects of life including gender, neurodiversity and across the poverty divide. Our Children & Education Directorate services aim to cultivate a future where every child, young person, and their family is empowered to thrive. Where the barriers to educational and personal development are dismantled, allowing each individual to reach their fullest potential. We envision a future where our unified approach, built on our relational Systemic, Trauma-informed and Anti-Racist (STAR) practice model, creates transformative experiences that inspire trust, foster belonging, and enrich lives. The Complaints & Information Manager is a crucial role within the Children and Education Directorate, responsible for managing complex statutory and corporate complaint investigations. As the Directorate's expert on Children's Act, Council, and LGSCO complaints, you will manage case workflow for high-risk cases, ensure quality investigation and response, and act as a strategic partner to identify systemic service failures and mitigate organisational risk. A key focus of the role includes translating complaint insights into service improvement by monitoring trends and ensuring the child's voice is central to the wider quality assurance program, all while modeling a Systemic, Trauma-informed, and Anti-racist (STAR) approach. The role also provides coordination and support for processing information requests like FOIs and SARs, ensuring compliance with the Data Protection Act and GDPR legislation and guidance. You will be an experienced leader with strong expertise in complaints management, information governance and statutory compliance, ideally within a local authority or public sector environment. You will be confident in managing complexity, influencing senior stakeholders and leading teams through change. Key Responsibilities Complaints and Information Request Management Lead, develop and manage the delivery of complaints handling, Members' enquiries, Freedom of Information (FOI) requests, and information requests and enquiries from statutory agencies Ensure appropriate resources are deployed to deliver an efficient, effective and timely service across the portfolio Develop, implement and maintain policies, systems, processes, performance frameworks and governance standards Manage complex, sensitive and contentious investigations, applying innovative solutions that protect the Council's reputation Leadership Line-manage up to 5 directly managed staff Oversee indirectly manage and support consultancy or contract staff (e.g. IPs, IOs) Provide guidance, training, and support to staff on complaints handling Promote a culture of learning and continuous improvement Ensure effective performance management and quality assurance of complaints Lead by example, modelling and embedding our Anti-Racist Practice Standards and STAR approach Service Improvement Promote a culture of best practice, learning and continuous improvement in complaints handling and information governance Interpret complex national policy and legislation and translate this into effective operational practice, acting as the Directorate's subject-matter expert Provide strategic oversight that enhances organisational effectiveness and service delivery Data & Reporting Collate and present performance data and key metrics Report on service effectiveness and responsiveness Recommend improvements based on analysis Policy & Compliance Ensure compliance with all relevant legislative and regulatory requirements Act as subject matter expert for complaints processes within Children and Education services Support inspections, audits, and Ombudsman investigations For more information, please see the attached Job Description and Person Specification. A DBS is required for this position. As a Council, our most outstanding asset is our staff, who are highly dedicated to serving our residents and committed to our goals as an organisation. If you want to work in a place where you can represent our values so we achieve the best for our residents, please click on the apply button below. We operate a fair and open anonymous selection process. Therefore, we do not accept supporting statements or CV's. To proceed with your application, you will need to create an account and submit your application. As part of the application process, you will need to complete a number of competency based questions. These questions allow you to demonstrate your suitability for the role and provide examples of your skills, knowledge and experience outlined in the job description. We understand the benefits of using AI in the workplace. However, if you are thinking of using this tool to submit your application, we ask you to think about what value it will add. AI tools tend to lack the personal touch and authenticity we value in candidates. We encourage you to showcase your unique knowledge and skills using your own voice. Closing date for applications : 14 July 2026 (22.59) Interview date : W/C 27 July 2026 The interview process will include an assessment task which will be provided to you 24 hours prior to the interview time. The completed task must be submitted via email before the start of the interview. The interview will be a panel interview, Q&A style. We are also working towards our vision, which is to be a place for everyone; where residents and staff can be proud; a place that celebrates diversity and where everyone can feel valued, included and involved. In order to achieve this, we look for people who are: Proud; Ambitious; Pioneering; Open; Proactive; Inclusive. Hackney Council works to eradicate discrimination on the basis of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation. We also recognise that people can be disadvantaged by their social and economic circumstances, so we will also work to eliminate discrimination and disadvantage caused by social class. We also welcome those interested in flexible working. We particularly welcome applications from disabled people, as this group is currently under represented in our workforce. The Council has a dedicated employment support service (Hackney Works), which offers Hackney residents guidance in relation to applying for jobs. If you are thinking about applying for a job, please contact the Hackney Works team to find out what support is available:
Jun 22, 2026
Full time
Hackney is one of the most dynamic and progressive local authorities in the UK. We are a resilient, vibrant, and creative borough in the heart of London, with strong, diverse communities and a powerful set of shared values. Over the past twenty years, the Council has built up first-class services, outstanding public infrastructure, and a reputation for excellence, innovation, and ambition. We are leading the way on essential work such as our fight for equity in Hackney with a particular focus on becoming an actively anti-racist borough. But the work doesn't stop there, we are proactive in our approach to bringing fairness to all aspects of life including gender, neurodiversity and across the poverty divide. Our Children & Education Directorate services aim to cultivate a future where every child, young person, and their family is empowered to thrive. Where the barriers to educational and personal development are dismantled, allowing each individual to reach their fullest potential. We envision a future where our unified approach, built on our relational Systemic, Trauma-informed and Anti-Racist (STAR) practice model, creates transformative experiences that inspire trust, foster belonging, and enrich lives. The Complaints & Information Manager is a crucial role within the Children and Education Directorate, responsible for managing complex statutory and corporate complaint investigations. As the Directorate's expert on Children's Act, Council, and LGSCO complaints, you will manage case workflow for high-risk cases, ensure quality investigation and response, and act as a strategic partner to identify systemic service failures and mitigate organisational risk. A key focus of the role includes translating complaint insights into service improvement by monitoring trends and ensuring the child's voice is central to the wider quality assurance program, all while modeling a Systemic, Trauma-informed, and Anti-racist (STAR) approach. The role also provides coordination and support for processing information requests like FOIs and SARs, ensuring compliance with the Data Protection Act and GDPR legislation and guidance. You will be an experienced leader with strong expertise in complaints management, information governance and statutory compliance, ideally within a local authority or public sector environment. You will be confident in managing complexity, influencing senior stakeholders and leading teams through change. Key Responsibilities Complaints and Information Request Management Lead, develop and manage the delivery of complaints handling, Members' enquiries, Freedom of Information (FOI) requests, and information requests and enquiries from statutory agencies Ensure appropriate resources are deployed to deliver an efficient, effective and timely service across the portfolio Develop, implement and maintain policies, systems, processes, performance frameworks and governance standards Manage complex, sensitive and contentious investigations, applying innovative solutions that protect the Council's reputation Leadership Line-manage up to 5 directly managed staff Oversee indirectly manage and support consultancy or contract staff (e.g. IPs, IOs) Provide guidance, training, and support to staff on complaints handling Promote a culture of learning and continuous improvement Ensure effective performance management and quality assurance of complaints Lead by example, modelling and embedding our Anti-Racist Practice Standards and STAR approach Service Improvement Promote a culture of best practice, learning and continuous improvement in complaints handling and information governance Interpret complex national policy and legislation and translate this into effective operational practice, acting as the Directorate's subject-matter expert Provide strategic oversight that enhances organisational effectiveness and service delivery Data & Reporting Collate and present performance data and key metrics Report on service effectiveness and responsiveness Recommend improvements based on analysis Policy & Compliance Ensure compliance with all relevant legislative and regulatory requirements Act as subject matter expert for complaints processes within Children and Education services Support inspections, audits, and Ombudsman investigations For more information, please see the attached Job Description and Person Specification. A DBS is required for this position. As a Council, our most outstanding asset is our staff, who are highly dedicated to serving our residents and committed to our goals as an organisation. If you want to work in a place where you can represent our values so we achieve the best for our residents, please click on the apply button below. We operate a fair and open anonymous selection process. Therefore, we do not accept supporting statements or CV's. To proceed with your application, you will need to create an account and submit your application. As part of the application process, you will need to complete a number of competency based questions. These questions allow you to demonstrate your suitability for the role and provide examples of your skills, knowledge and experience outlined in the job description. We understand the benefits of using AI in the workplace. However, if you are thinking of using this tool to submit your application, we ask you to think about what value it will add. AI tools tend to lack the personal touch and authenticity we value in candidates. We encourage you to showcase your unique knowledge and skills using your own voice. Closing date for applications : 14 July 2026 (22.59) Interview date : W/C 27 July 2026 The interview process will include an assessment task which will be provided to you 24 hours prior to the interview time. The completed task must be submitted via email before the start of the interview. The interview will be a panel interview, Q&A style. We are also working towards our vision, which is to be a place for everyone; where residents and staff can be proud; a place that celebrates diversity and where everyone can feel valued, included and involved. In order to achieve this, we look for people who are: Proud; Ambitious; Pioneering; Open; Proactive; Inclusive. Hackney Council works to eradicate discrimination on the basis of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation. We also recognise that people can be disadvantaged by their social and economic circumstances, so we will also work to eliminate discrimination and disadvantage caused by social class. We also welcome those interested in flexible working. We particularly welcome applications from disabled people, as this group is currently under represented in our workforce. The Council has a dedicated employment support service (Hackney Works), which offers Hackney residents guidance in relation to applying for jobs. If you are thinking about applying for a job, please contact the Hackney Works team to find out what support is available:
ASSISTANT RESTAURANT MANAGER - Harrogate Nestled in the North Yorkshire countryside, Grantley Hall is a five-star, 17th-century property offering a blend of stately grandeur and contemporary luxury. A leader in luxury hospitality, it was the first UK hotel to achieve Hospitality Assured World Class Status and also received a Two MICHELIN Key Distinction in 2024. As a member of The Leading Hotels of the World and PoB Hotels, it features 47 opulent rooms and suites, five restaurants, three bars, an award-winning spa, and a cutting-edge gym, making Grantley Hall a truly distinctive luxury experience. The hotel is also a member of Forbes Travel Guide which recognises a commitment to service excellence across the globe. Key Responsibilities Hands-on, operational role throughout all serving periods, will include evenings and weekends. Taking a leadership role in engaging with guests and team members to meet and exceed their needs. Acting as a coach and mentor to a large team and to ensure high engagement levels, people development and retention, alongside a robust training and development plan. Helping Restaurant Manager in managing cost and revenue in all areas of the restaurant without impact on brand, or quality standards. Identifying and developing areas for improvement and motivating the team to actively take part in the process to enhance the brand experience. Showing a thorough understanding of the restaurant and hotel market to retain and increase the restaurant's competitive advantage through continuous proactive strategic and operational planning. Proactively attracting and selecting talent for the department in line with company procedures and culture Fully responsible for cleanliness of the department Respond efficiently and accurately to customer complaints Implement policies and protocols that will maintain future restaurant operations Key Skills, Qualities & Experience The successful individual will be confident, self-motivated and present a professional persona in all circumstances. A high level of IT proficiency. Previous use of Property Management and EPOS systems and Microsoft Office desirable. A high level of confidentiality. Excellent verbal and written communication skills required. The ability to demonstrate a strong customer service ethos and the ability to deliver consistently high levels of service delivery. Utmost attention to detail when carrying out tasks. Previous Management experience is essential. Ability to work under pressure Benefits We offer a wide range of benefits and have excellent opportunities for career development and provide exceptional training programmes for all employees: Tips typically over 200 per month ( 3,400 per year) Complimentary bespoke uniform and chef whites Complimentary meals whilst on duty Refer a Friend bonus - Earn up to 1000 Holiday Buy/Sell Scheme Complimentary employee car parking Complimentary state of the art onsite gym - with personal trainer support 31 days annual leave (including bank holidays) increasing with service Professional development opportunities at all levels Reimbursement on work shoes, sight tests and professional memberships Modern and spacious discounted live in accommodation for eligible roles Access to hundreds of exclusive employee benefits, rewards and discounts targeted specifically at the hospitality sector. We support our employees do more with their money and help their wellbeing be providing access to a wide range of stand out well being support. We celebrate success. With an annual awards ceremony as well team events and incentives. Throughout the year we also celebrate training achievements, birthdays, marriages, new babies and length of service awards. Employee Assistance Programme helpline and online support, along with wellbeing champions onsite Team Member of the Month Awards Discount on Grantley Halls Restaurants, Spa products and Gift Shop Discounted stays at Grantley Hall, as well as other Pride of Britain Hotels Cycle to work scheme Access to Stream, allowing you to instantly access your wages Simplyhealth - Health cash plan
Jun 22, 2026
Full time
ASSISTANT RESTAURANT MANAGER - Harrogate Nestled in the North Yorkshire countryside, Grantley Hall is a five-star, 17th-century property offering a blend of stately grandeur and contemporary luxury. A leader in luxury hospitality, it was the first UK hotel to achieve Hospitality Assured World Class Status and also received a Two MICHELIN Key Distinction in 2024. As a member of The Leading Hotels of the World and PoB Hotels, it features 47 opulent rooms and suites, five restaurants, three bars, an award-winning spa, and a cutting-edge gym, making Grantley Hall a truly distinctive luxury experience. The hotel is also a member of Forbes Travel Guide which recognises a commitment to service excellence across the globe. Key Responsibilities Hands-on, operational role throughout all serving periods, will include evenings and weekends. Taking a leadership role in engaging with guests and team members to meet and exceed their needs. Acting as a coach and mentor to a large team and to ensure high engagement levels, people development and retention, alongside a robust training and development plan. Helping Restaurant Manager in managing cost and revenue in all areas of the restaurant without impact on brand, or quality standards. Identifying and developing areas for improvement and motivating the team to actively take part in the process to enhance the brand experience. Showing a thorough understanding of the restaurant and hotel market to retain and increase the restaurant's competitive advantage through continuous proactive strategic and operational planning. Proactively attracting and selecting talent for the department in line with company procedures and culture Fully responsible for cleanliness of the department Respond efficiently and accurately to customer complaints Implement policies and protocols that will maintain future restaurant operations Key Skills, Qualities & Experience The successful individual will be confident, self-motivated and present a professional persona in all circumstances. A high level of IT proficiency. Previous use of Property Management and EPOS systems and Microsoft Office desirable. A high level of confidentiality. Excellent verbal and written communication skills required. The ability to demonstrate a strong customer service ethos and the ability to deliver consistently high levels of service delivery. Utmost attention to detail when carrying out tasks. Previous Management experience is essential. Ability to work under pressure Benefits We offer a wide range of benefits and have excellent opportunities for career development and provide exceptional training programmes for all employees: Tips typically over 200 per month ( 3,400 per year) Complimentary bespoke uniform and chef whites Complimentary meals whilst on duty Refer a Friend bonus - Earn up to 1000 Holiday Buy/Sell Scheme Complimentary employee car parking Complimentary state of the art onsite gym - with personal trainer support 31 days annual leave (including bank holidays) increasing with service Professional development opportunities at all levels Reimbursement on work shoes, sight tests and professional memberships Modern and spacious discounted live in accommodation for eligible roles Access to hundreds of exclusive employee benefits, rewards and discounts targeted specifically at the hospitality sector. We support our employees do more with their money and help their wellbeing be providing access to a wide range of stand out well being support. We celebrate success. With an annual awards ceremony as well team events and incentives. Throughout the year we also celebrate training achievements, birthdays, marriages, new babies and length of service awards. Employee Assistance Programme helpline and online support, along with wellbeing champions onsite Team Member of the Month Awards Discount on Grantley Halls Restaurants, Spa products and Gift Shop Discounted stays at Grantley Hall, as well as other Pride of Britain Hotels Cycle to work scheme Access to Stream, allowing you to instantly access your wages Simplyhealth - Health cash plan
BURGERS & FRIES AND INCREDIBLE CAREERS! We're the burger restaurant with the uncomplicated formula: burgers and fries cooked to perfection, with no frozen ingredients. And we've stuck to the same 'perfect and serve' philosophy since our family business began in 1986. In every restaurant, you'll find talented Shift Managers and you will be responsible for supporting the General and Assistant Managers to ensure that every shift is run to Five Guys standards and that every customer leaves the restaurant feeling better than when they arrived. Our Shift Managers are there to demonstrate leadership, coaching and direction to the team and bringing our values to life for their team and our customers. REWARDS An achievable bonus scheme worth up to 10% of annual salary An additional Secret Shopper bonus worth up to 2,000 Long service Love2Shop voucher reward - 5 years 500, 10 years 1,000 28 Days paid holiday Paid breaks Free burgers, fries and shakes while on shift Life assurance All employees get access to Stream. The financial wellbeing app with simple-to-use, flexible benefits built around your pay. OTHER AWESOME PERKS Days out and social events Team competitions - Fry Cup and Olympics Five Guys Perks - employee discount program Access to wellbeing support and employee assistance programme (EAP) Development opportunities to grow a career with us! Enhanced Maternity & Paternity Leave Pension scheme AS A SHIFT MANAGER, YOU'LL BE RESPONSBILE FOR Our people - Leading from the front and being hands-on, working on the line and on the dining area Supporting the General Manager in the delivery of perfect burgers and fries while providing a above & beyond experience for your team and customers Creating an awesome working environment where people are happy to come to work and have fun while leading with our Values - Competitive, Enthusiastic, Family, Get It Done and Integrity Ensuring every customer is delighted with their order and their Five Guys experience - You will deal with complaints promptly in an open and honest way You will ensure that each shift runs as smoothly as possible and that our values form part of your shift management WHAT YOU BRING TO THE TABLE Experience: Ideally, you have at least 1 year of management experience in a similar role within a high-volume hospitality or QSR environment. You know what it takes to run a busy shift and keep the energy high Customer Satisfaction: You are obsessed with the guest experience and have the numbers to prove it. You have a track record of driving customer satisfaction scores, increasing engagement, and consistently delivering excellent Mystery Shopper results and positive reviews Financial Responsibility: You understand the basics of running a profitable shift, managing crew breaks, minimising food waste, and deploying the team effectively during the rush Leadership Skills: You are a natural motivator who enjoys being hands-on. You lead by example and know how to get the best out of the Crew during a busy service Operational Excellence: You have a good working knowledge of Food Hygiene and Health & Safety standards and know how to enforce them on the line Flexibility: You are available to work a variety of shifts, including evenings, weekends, and holidays INCREDIBLE CAREERS WITH FIVE GUYS If you are ambitious and want to grow - we can provide you with support and the right tools to build a career with us Your next step would be an Assistant Manager Five Guys isn't just a job - it can be a career!
Jun 22, 2026
Full time
BURGERS & FRIES AND INCREDIBLE CAREERS! We're the burger restaurant with the uncomplicated formula: burgers and fries cooked to perfection, with no frozen ingredients. And we've stuck to the same 'perfect and serve' philosophy since our family business began in 1986. In every restaurant, you'll find talented Shift Managers and you will be responsible for supporting the General and Assistant Managers to ensure that every shift is run to Five Guys standards and that every customer leaves the restaurant feeling better than when they arrived. Our Shift Managers are there to demonstrate leadership, coaching and direction to the team and bringing our values to life for their team and our customers. REWARDS An achievable bonus scheme worth up to 10% of annual salary An additional Secret Shopper bonus worth up to 2,000 Long service Love2Shop voucher reward - 5 years 500, 10 years 1,000 28 Days paid holiday Paid breaks Free burgers, fries and shakes while on shift Life assurance All employees get access to Stream. The financial wellbeing app with simple-to-use, flexible benefits built around your pay. OTHER AWESOME PERKS Days out and social events Team competitions - Fry Cup and Olympics Five Guys Perks - employee discount program Access to wellbeing support and employee assistance programme (EAP) Development opportunities to grow a career with us! Enhanced Maternity & Paternity Leave Pension scheme AS A SHIFT MANAGER, YOU'LL BE RESPONSBILE FOR Our people - Leading from the front and being hands-on, working on the line and on the dining area Supporting the General Manager in the delivery of perfect burgers and fries while providing a above & beyond experience for your team and customers Creating an awesome working environment where people are happy to come to work and have fun while leading with our Values - Competitive, Enthusiastic, Family, Get It Done and Integrity Ensuring every customer is delighted with their order and their Five Guys experience - You will deal with complaints promptly in an open and honest way You will ensure that each shift runs as smoothly as possible and that our values form part of your shift management WHAT YOU BRING TO THE TABLE Experience: Ideally, you have at least 1 year of management experience in a similar role within a high-volume hospitality or QSR environment. You know what it takes to run a busy shift and keep the energy high Customer Satisfaction: You are obsessed with the guest experience and have the numbers to prove it. You have a track record of driving customer satisfaction scores, increasing engagement, and consistently delivering excellent Mystery Shopper results and positive reviews Financial Responsibility: You understand the basics of running a profitable shift, managing crew breaks, minimising food waste, and deploying the team effectively during the rush Leadership Skills: You are a natural motivator who enjoys being hands-on. You lead by example and know how to get the best out of the Crew during a busy service Operational Excellence: You have a good working knowledge of Food Hygiene and Health & Safety standards and know how to enforce them on the line Flexibility: You are available to work a variety of shifts, including evenings, weekends, and holidays INCREDIBLE CAREERS WITH FIVE GUYS If you are ambitious and want to grow - we can provide you with support and the right tools to build a career with us Your next step would be an Assistant Manager Five Guys isn't just a job - it can be a career!
Restaurant Supervisor Location: GL54 Salary: £29,000-£31,000 + competitive tips Job Type: Full-time, Permanent Hours: 40-45 hours per week Reed are excited to be partnering with a local company to recruit a restaurant supervisor to join their team on a permanent basis at a busy, scenic-location venue. This is an excellent opportunity for someone passionate about hospitality who thrives in a fast-paced environment and enjoys leading a team to deliver exceptional service. Key Responsibilities Supervise daily front-of-house operations to ensure smooth and efficient service Lead, motivate, and support team members during busy service periods Deliver outstanding customer service and handle guest queries or complaints professionally Set up the restaurant before and after service Ensure high standards of cleanliness, presentation, and compliance are maintained Liaise effectively with kitchen and management teams Working Pattern 40-45 hours per week Flexible shifts including mornings, evenings, and weekends Mixture of single and double shifts depending on business needs What We're Looking For Previous experience in a restaurant. Supervisory experience is desirable Strong leadership and organisational skills Calm and professional under pressure Excellent communication and interpersonal skills Passion for delivering high-quality customer experiences Flexible and reliable with a positive, hands-on attitude Benefits Competitive tips given monthly Permanent, stable position within a busy and growing venue Opportunities for progression and development A complimentary meal on shift Please apply now to be considered
Jun 22, 2026
Full time
Restaurant Supervisor Location: GL54 Salary: £29,000-£31,000 + competitive tips Job Type: Full-time, Permanent Hours: 40-45 hours per week Reed are excited to be partnering with a local company to recruit a restaurant supervisor to join their team on a permanent basis at a busy, scenic-location venue. This is an excellent opportunity for someone passionate about hospitality who thrives in a fast-paced environment and enjoys leading a team to deliver exceptional service. Key Responsibilities Supervise daily front-of-house operations to ensure smooth and efficient service Lead, motivate, and support team members during busy service periods Deliver outstanding customer service and handle guest queries or complaints professionally Set up the restaurant before and after service Ensure high standards of cleanliness, presentation, and compliance are maintained Liaise effectively with kitchen and management teams Working Pattern 40-45 hours per week Flexible shifts including mornings, evenings, and weekends Mixture of single and double shifts depending on business needs What We're Looking For Previous experience in a restaurant. Supervisory experience is desirable Strong leadership and organisational skills Calm and professional under pressure Excellent communication and interpersonal skills Passion for delivering high-quality customer experiences Flexible and reliable with a positive, hands-on attitude Benefits Competitive tips given monthly Permanent, stable position within a busy and growing venue Opportunities for progression and development A complimentary meal on shift Please apply now to be considered
Step into the role of Aldi Store Manager and lead your team to deliver exceptional shopping experiences that go beyond customer expectations. You'll inspire a positive, high-performing work environment while driving operational excellence, maintaining top-quality standards, controlling costs, and ensuring compliance. Your leadership is the driving force behind the store's success! Key Responsibilities • Lead your team to deliver exceptional customer service that consistently exceeds expectations• Drive KPI performance, consistently meeting challenging operational targets• Oversee the execution and supervision of in-store tasks to meet targets and standards• Recruitment for your team, leading them and fostering their growth and development• Handle customer complaints with professionalism and maintain compliance with health & safety standards Skills & Experience • Extensive experience leading and inspiring high-perming teams in a fast-paced, lean environment• Proven track record in optimising operational efficiency through strategic time and cost management• Demonstrated success in achieving KPIs while upholding the highest standards of compliance and due diligence• Commitment to delivering exceptional customer service and driving business results• Agile, visionary leader who can proactively embrace change with a results-driven mindset Our Benefits •A market-leading salary package•25 days annual leave plus bank holidays, as well as the chance to purchase extra holidays through our holiday purchase scheme•A flexible contract of 40 or 45 hours a week•26 weeks full pay following 1 year service for Maternity and Main Adopter Leave•Comprehensive training and ongoing development opportunities throughout your Aldi career•Lifestyle benefits including discounted gym memberships, cinema tickets, and holiday deals.
Jun 22, 2026
Full time
Step into the role of Aldi Store Manager and lead your team to deliver exceptional shopping experiences that go beyond customer expectations. You'll inspire a positive, high-performing work environment while driving operational excellence, maintaining top-quality standards, controlling costs, and ensuring compliance. Your leadership is the driving force behind the store's success! Key Responsibilities • Lead your team to deliver exceptional customer service that consistently exceeds expectations• Drive KPI performance, consistently meeting challenging operational targets• Oversee the execution and supervision of in-store tasks to meet targets and standards• Recruitment for your team, leading them and fostering their growth and development• Handle customer complaints with professionalism and maintain compliance with health & safety standards Skills & Experience • Extensive experience leading and inspiring high-perming teams in a fast-paced, lean environment• Proven track record in optimising operational efficiency through strategic time and cost management• Demonstrated success in achieving KPIs while upholding the highest standards of compliance and due diligence• Commitment to delivering exceptional customer service and driving business results• Agile, visionary leader who can proactively embrace change with a results-driven mindset Our Benefits •A market-leading salary package•25 days annual leave plus bank holidays, as well as the chance to purchase extra holidays through our holiday purchase scheme•A flexible contract of 40 or 45 hours a week•26 weeks full pay following 1 year service for Maternity and Main Adopter Leave•Comprehensive training and ongoing development opportunities throughout your Aldi career•Lifestyle benefits including discounted gym memberships, cinema tickets, and holiday deals.
Job Title: Customer Service Manager Location: Kings Hill, Kent Salary: £35,000 per annum Job Type: Permanent, Full-Time Customer Service Manager - Kings Hill - £35,000 We are seeking an experienced and motivated Customer Service Manager to join a well-established organisation based in Kings Hill. This is an excellent opportunity for a customer-focused leader to manage and develop a team of 8-10, ensuring the delivery of exceptional service standards and operational excellence. The successful candidate will be responsible for driving team performance, enhancing customer satisfaction, and creating a positive and engaging working environment. Key Responsibilities Lead, motivate, and develop a team of 8-10. Monitor individual and team performance against agreed KPIs and service standards. Conduct regular one-to-one meetings, performance reviews, and coaching sessions. Manage team rotas, resource planning, and workload allocation. Handle and resolve escalated customer queries and complaints professionally and efficiently. Identify training and development needs within the team and support ongoing learning. Analyse customer feedback and service metrics to identify opportunities for improvement. Work closely with internal departments to ensure a seamless customer journey. Produce regular management reports on team performance and customer service outcomes. Support the implementation of customer service initiatives, processes, and best practices. Foster a positive team culture focused on collaboration, accountability, and continuous improvement. Skills & Experience Required Previous experience managing a customer service team. Proven ability to lead, coach, and develop high-performing teams. Strong understanding of customer service principles and best practices. Excellent communication and interpersonal skills. Experience handling escalated customer issues and complaints. Strong organisational skills with the ability to manage multiple priorities. Confident using CRM systems and Microsoft Office applications. Analytical mindset with the ability to interpret data and drive improvements. Positive, proactive, and solutions-focused approach. What's on Offer Salary of £35,000 per annum. Permanent, full-time position. Supportive and collaborative working environment. Modern offices based in Kings Hill. If you are a passionate customer service leader looking for your next challenge and enjoy developing teams to deliver outstanding customer experiences, we would love to hear from you. Apply today to be considered for this exciting Customer Service Manager opportunity in Kings Hill. Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles. We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout. PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.
Jun 22, 2026
Full time
Job Title: Customer Service Manager Location: Kings Hill, Kent Salary: £35,000 per annum Job Type: Permanent, Full-Time Customer Service Manager - Kings Hill - £35,000 We are seeking an experienced and motivated Customer Service Manager to join a well-established organisation based in Kings Hill. This is an excellent opportunity for a customer-focused leader to manage and develop a team of 8-10, ensuring the delivery of exceptional service standards and operational excellence. The successful candidate will be responsible for driving team performance, enhancing customer satisfaction, and creating a positive and engaging working environment. Key Responsibilities Lead, motivate, and develop a team of 8-10. Monitor individual and team performance against agreed KPIs and service standards. Conduct regular one-to-one meetings, performance reviews, and coaching sessions. Manage team rotas, resource planning, and workload allocation. Handle and resolve escalated customer queries and complaints professionally and efficiently. Identify training and development needs within the team and support ongoing learning. Analyse customer feedback and service metrics to identify opportunities for improvement. Work closely with internal departments to ensure a seamless customer journey. Produce regular management reports on team performance and customer service outcomes. Support the implementation of customer service initiatives, processes, and best practices. Foster a positive team culture focused on collaboration, accountability, and continuous improvement. Skills & Experience Required Previous experience managing a customer service team. Proven ability to lead, coach, and develop high-performing teams. Strong understanding of customer service principles and best practices. Excellent communication and interpersonal skills. Experience handling escalated customer issues and complaints. Strong organisational skills with the ability to manage multiple priorities. Confident using CRM systems and Microsoft Office applications. Analytical mindset with the ability to interpret data and drive improvements. Positive, proactive, and solutions-focused approach. What's on Offer Salary of £35,000 per annum. Permanent, full-time position. Supportive and collaborative working environment. Modern offices based in Kings Hill. If you are a passionate customer service leader looking for your next challenge and enjoy developing teams to deliver outstanding customer experiences, we would love to hear from you. Apply today to be considered for this exciting Customer Service Manager opportunity in Kings Hill. Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles. We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout. PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.
Restaurant Manager Full-Time Competitive Salary Dependent on Experience We are seeking an experienced, driven, and customer-focused Restaurant Manager to lead our team and oversee the daily operations of our restaurant. The successful candidate will be responsible for delivering exceptional guest experiences, managing staff performance, and ensuring the smooth and profitable running of the business. Key Responsibilities: Oversee the day-to-day restaurant operations to ensure exceptional service standards. Lead, motivate, and develop the front-of-house and bar teams to deliver outstanding guest experiences. Manage staff scheduling, rotas, and labour costs effectively. Ensure high standards of food quality, presentation, and service are consistently maintained. Handle guest feedback, complaints, and queries professionally and efficiently. Monitor stock levels, place orders, and manage supplier relationships. Control budgets, oversee financial performance, and work to achieve revenue and profit targets. Ensure compliance with all health & safety, food hygiene, and licensing regulations. Oversee cash handling procedures and financial reporting. Conduct staff training, performance reviews, and ongoing development. Lead by example during service, maintaining a strong presence on the floor. Manage opening and closing procedures. Requirements: Previous experience in a restaurant management or supervisory role is essential. Strong leadership and team management skills. Excellent communication and interpersonal abilities. Ability to work effectively under pressure in a fast-paced environment. Strong organisational and problem-solving skills. Good financial awareness and understanding of cost control. Flexibility to work evenings, weekends, and holidays as required. A proactive, hands-on approach to management. Benefits: Competitive salary (dependent on experience). Performance-related incentives (where applicable). Opportunity to lead and shape a dynamic hospitality team. Career progression opportunities. Supportive and collaborative working environment. We require 2 weeks of your annual holiday entitlement to be taken between January & February each year due to the needs of the business.
Jun 22, 2026
Full time
Restaurant Manager Full-Time Competitive Salary Dependent on Experience We are seeking an experienced, driven, and customer-focused Restaurant Manager to lead our team and oversee the daily operations of our restaurant. The successful candidate will be responsible for delivering exceptional guest experiences, managing staff performance, and ensuring the smooth and profitable running of the business. Key Responsibilities: Oversee the day-to-day restaurant operations to ensure exceptional service standards. Lead, motivate, and develop the front-of-house and bar teams to deliver outstanding guest experiences. Manage staff scheduling, rotas, and labour costs effectively. Ensure high standards of food quality, presentation, and service are consistently maintained. Handle guest feedback, complaints, and queries professionally and efficiently. Monitor stock levels, place orders, and manage supplier relationships. Control budgets, oversee financial performance, and work to achieve revenue and profit targets. Ensure compliance with all health & safety, food hygiene, and licensing regulations. Oversee cash handling procedures and financial reporting. Conduct staff training, performance reviews, and ongoing development. Lead by example during service, maintaining a strong presence on the floor. Manage opening and closing procedures. Requirements: Previous experience in a restaurant management or supervisory role is essential. Strong leadership and team management skills. Excellent communication and interpersonal abilities. Ability to work effectively under pressure in a fast-paced environment. Strong organisational and problem-solving skills. Good financial awareness and understanding of cost control. Flexibility to work evenings, weekends, and holidays as required. A proactive, hands-on approach to management. Benefits: Competitive salary (dependent on experience). Performance-related incentives (where applicable). Opportunity to lead and shape a dynamic hospitality team. Career progression opportunities. Supportive and collaborative working environment. We require 2 weeks of your annual holiday entitlement to be taken between January & February each year due to the needs of the business.
We are seeking an experienced, proactive Service Manager/Advisor to take ownership of our front desk, customer experience, and day-to-day garage operations at MD Auto Care, Rabans Close, Aylesbury HP19 8RS. This is a hands-on leadership role combining reception, customer service, sales, and operational management within a busy garage environment. Working Environment We offer a friendly, relaxed, and supportive workplace where teamwork, trust, and quality are valued. You will work alongside experienced technicians in a well-run workshop. Monday-Friday 08:00-17:00 with optional overtime/Saturdays. Key Responsibilities Reception & Customer Experience Act as the first point of contact for customers, in person, by phone, and via email Manage front desk operations, bookings, vehicle drop-offs, and collections Deliver a professional, friendly customer experience and keep customers informed on progress, costs, and completion times Sales, Upselling & Cross-Selling Proactively identify and deliver upselling and cross-selling opportunities Explain recommended work, service options, and costs clearly Convert enquiries into bookings and maximise workshop utilisation Customer Satisfaction & Relationship Management Take ownership of customer satisfaction, retention, and feedback Handle concerns and complaints professionally and efficiently Encourage repeat business and positive online reviews Garage & Operational Management Oversee daily garage and front-of-house operations Coordinate technicians and workshop staff to manage workload and priorities Ensure health & safety, quality, and professional standards are consistently met Monitor job progress, turnaround times, and workmanship quality Warranty Claims & Aftercare Manage warranty claims, liaising with suppliers, manufacturers, and customers Ensure accurate documentation and timely resolution of warranty issues Innovation & Continuous Improvement Bring new ideas and processes to improve efficiency, customer experience, and profitability Administration & Financial Control Maintain accurate job cards, customer records, and service histories Prepare invoices, process payments, and manage financial transactions Support stock control, parts ordering, and supplier relationships About You Motor trade experience is essential Minimum 5 years' experience as a Service Advisor, Garage Manager, or similar Qualified/experienced vehicle technician Strong customer service and communication skills Confident in upselling and cross-selling Organised, commercially aware, and comfortable managing a busy garage Proactive and solutions-focused MOT Tester qualification is an advantage but not essential What We Offer Competitive salary based on experience 22 days holiday + bank holidays Pension Bonus scheme About MD Autocare We are recognised for quality workmanship, honest service, and consistently high customer ratings. We foster a workplace where employees feel valued, supported, and proud of their work. As we grow, we seek individuals who want more than just a job - a career where effort is recognised, development is encouraged, and teamwork is valued. Why Join Us? Excellent customer ratings and a strong, established reputation Stable, long-term role with a growing business Friendly, supportive team culture Ongoing training and development opportunities REF-
Jun 22, 2026
Full time
We are seeking an experienced, proactive Service Manager/Advisor to take ownership of our front desk, customer experience, and day-to-day garage operations at MD Auto Care, Rabans Close, Aylesbury HP19 8RS. This is a hands-on leadership role combining reception, customer service, sales, and operational management within a busy garage environment. Working Environment We offer a friendly, relaxed, and supportive workplace where teamwork, trust, and quality are valued. You will work alongside experienced technicians in a well-run workshop. Monday-Friday 08:00-17:00 with optional overtime/Saturdays. Key Responsibilities Reception & Customer Experience Act as the first point of contact for customers, in person, by phone, and via email Manage front desk operations, bookings, vehicle drop-offs, and collections Deliver a professional, friendly customer experience and keep customers informed on progress, costs, and completion times Sales, Upselling & Cross-Selling Proactively identify and deliver upselling and cross-selling opportunities Explain recommended work, service options, and costs clearly Convert enquiries into bookings and maximise workshop utilisation Customer Satisfaction & Relationship Management Take ownership of customer satisfaction, retention, and feedback Handle concerns and complaints professionally and efficiently Encourage repeat business and positive online reviews Garage & Operational Management Oversee daily garage and front-of-house operations Coordinate technicians and workshop staff to manage workload and priorities Ensure health & safety, quality, and professional standards are consistently met Monitor job progress, turnaround times, and workmanship quality Warranty Claims & Aftercare Manage warranty claims, liaising with suppliers, manufacturers, and customers Ensure accurate documentation and timely resolution of warranty issues Innovation & Continuous Improvement Bring new ideas and processes to improve efficiency, customer experience, and profitability Administration & Financial Control Maintain accurate job cards, customer records, and service histories Prepare invoices, process payments, and manage financial transactions Support stock control, parts ordering, and supplier relationships About You Motor trade experience is essential Minimum 5 years' experience as a Service Advisor, Garage Manager, or similar Qualified/experienced vehicle technician Strong customer service and communication skills Confident in upselling and cross-selling Organised, commercially aware, and comfortable managing a busy garage Proactive and solutions-focused MOT Tester qualification is an advantage but not essential What We Offer Competitive salary based on experience 22 days holiday + bank holidays Pension Bonus scheme About MD Autocare We are recognised for quality workmanship, honest service, and consistently high customer ratings. We foster a workplace where employees feel valued, supported, and proud of their work. As we grow, we seek individuals who want more than just a job - a career where effort is recognised, development is encouraged, and teamwork is valued. Why Join Us? Excellent customer ratings and a strong, established reputation Stable, long-term role with a growing business Friendly, supportive team culture Ongoing training and development opportunities REF-
Trent and Dove Housing
Burton-on-trent, Staffordshire
Repairs Support Manager 37 hours per week Salary up to 44,072 per annum Benefits include Private Healthcare and Company Pension We have an exciting opportunity to lead and develop the Repairs Support Team, ensuring the efficient planning, scheduling, commercial administration and customer support functions that underpin the delivery of a high-performing responsive repairs and voids service. The postholder will be responsible for maximising workforce productivity through effective management of trade diaries, resource planning and scheduling processes across directly employed operatives and external contractors. The role will provide commercial assurance across all repairs activities, ensuring accurate job costing, robust financial controls and effective validation of subcontractor and materials expenditure. The postholder will provide oversight and support to the complaints and customer feedback function, ensuring complaints are investigated and managed within policy timescales, learning is embedded into service delivery and customer satisfaction is proactively improved through insight-led service enhancements. The role acts as a key link between operational delivery, commercial management and customer experience, providing assurance that repairs services are delivered efficiently, cost effectively and in line with organisational objectives. Essential experience required for the role: Relevant professional qualification or equivalent experience in housing, construction, business administration, commercial management or operational management. Experience managing scheduling, planning or workforce deployment functions within a repairs, maintenance or construction environment. Experience of performance management, service improvement and KPI reporting Experience managing customer complaints and service recovery. Experience working with directly employed labour and subcontractor delivery models. Strong leadership and people management skills. Strong commercial and financial awareness. Excellent analytical and reporting capability. Strong communication and stakeholder management skills. Ability to manage competing priorities and operational pressures. Full UK Driving Licence with ability to travel between office and operational sites as required. Closing date for applications is 29th June 2026 We welcome applications from all sections of the community.
Jun 21, 2026
Full time
Repairs Support Manager 37 hours per week Salary up to 44,072 per annum Benefits include Private Healthcare and Company Pension We have an exciting opportunity to lead and develop the Repairs Support Team, ensuring the efficient planning, scheduling, commercial administration and customer support functions that underpin the delivery of a high-performing responsive repairs and voids service. The postholder will be responsible for maximising workforce productivity through effective management of trade diaries, resource planning and scheduling processes across directly employed operatives and external contractors. The role will provide commercial assurance across all repairs activities, ensuring accurate job costing, robust financial controls and effective validation of subcontractor and materials expenditure. The postholder will provide oversight and support to the complaints and customer feedback function, ensuring complaints are investigated and managed within policy timescales, learning is embedded into service delivery and customer satisfaction is proactively improved through insight-led service enhancements. The role acts as a key link between operational delivery, commercial management and customer experience, providing assurance that repairs services are delivered efficiently, cost effectively and in line with organisational objectives. Essential experience required for the role: Relevant professional qualification or equivalent experience in housing, construction, business administration, commercial management or operational management. Experience managing scheduling, planning or workforce deployment functions within a repairs, maintenance or construction environment. Experience of performance management, service improvement and KPI reporting Experience managing customer complaints and service recovery. Experience working with directly employed labour and subcontractor delivery models. Strong leadership and people management skills. Strong commercial and financial awareness. Excellent analytical and reporting capability. Strong communication and stakeholder management skills. Ability to manage competing priorities and operational pressures. Full UK Driving Licence with ability to travel between office and operational sites as required. Closing date for applications is 29th June 2026 We welcome applications from all sections of the community.
Futures recruitment are looking to appoint a Head of Quality to lead and develop all quality assurance and aftersales functions for a well known manufacturing business. This role is critical in ensuring that products and services consistently meet the highest quality standards while delivering an exceptional customer experience throughout the post-sale journey. The successful candidate will oversee quality control processes, customer support operations, warranty management, and continuous improvement initiatives. Working cross-functionally with operational, technical, and customer-facing teams, the Head of Quality will drive a culture of quality excellence, operational efficiency, and customer satisfaction. Key Responsibilities Lead and manage all quality assurance and aftersales activities across the business. Develop, implement, and maintain quality standards, procedures, and compliance frameworks. Oversee quality control processes to ensure products and services consistently meet company and customer expectations. Manage customer support and warranty functions to deliver a high-quality post-sale experience. Investigate customer complaints, identify root causes, and implement corrective actions. Drive continuous improvement initiatives to enhance operational performance and customer satisfaction. Monitor and report on key quality and service performance metrics. Collaborate with internal departments to improve processes, product reliability, and service delivery. Ensure compliance with relevant industry regulations, standards, and best practices. Lead, mentor, and develop quality and aftersales teams to achieve business objectives. Key Skills & Experience Proven experience in a senior quality management or aftersales leadership role. Strong understanding of quality assurance systems, processes, and continuous improvement methodologies. Experience managing customer support, warranty, or aftersales operations. Excellent problem-solving, analytical, and decision-making skills. Strong leadership and stakeholder management capabilities. Customer-focused mindset with a commitment to service excellence. Ability to work effectively in a fast-paced and evolving environment. Strong communication and organisational skills.
Jun 21, 2026
Full time
Futures recruitment are looking to appoint a Head of Quality to lead and develop all quality assurance and aftersales functions for a well known manufacturing business. This role is critical in ensuring that products and services consistently meet the highest quality standards while delivering an exceptional customer experience throughout the post-sale journey. The successful candidate will oversee quality control processes, customer support operations, warranty management, and continuous improvement initiatives. Working cross-functionally with operational, technical, and customer-facing teams, the Head of Quality will drive a culture of quality excellence, operational efficiency, and customer satisfaction. Key Responsibilities Lead and manage all quality assurance and aftersales activities across the business. Develop, implement, and maintain quality standards, procedures, and compliance frameworks. Oversee quality control processes to ensure products and services consistently meet company and customer expectations. Manage customer support and warranty functions to deliver a high-quality post-sale experience. Investigate customer complaints, identify root causes, and implement corrective actions. Drive continuous improvement initiatives to enhance operational performance and customer satisfaction. Monitor and report on key quality and service performance metrics. Collaborate with internal departments to improve processes, product reliability, and service delivery. Ensure compliance with relevant industry regulations, standards, and best practices. Lead, mentor, and develop quality and aftersales teams to achieve business objectives. Key Skills & Experience Proven experience in a senior quality management or aftersales leadership role. Strong understanding of quality assurance systems, processes, and continuous improvement methodologies. Experience managing customer support, warranty, or aftersales operations. Excellent problem-solving, analytical, and decision-making skills. Strong leadership and stakeholder management capabilities. Customer-focused mindset with a commitment to service excellence. Ability to work effectively in a fast-paced and evolving environment. Strong communication and organisational skills.
About Our Client The Parliamentary and Health Service Ombudsman (PHSO) is a modern, vibrant organisation full of passionate, committed people. They make final decisions on complaints that have not been resolved by UK Government departments and the NHS in England. Working closely with people to understand where, how and why public services sometimes fall short and fail to put people first. And find ways to put it right. Their true impact lies in making sure that the lessons from all investigations drive systemic change across central government, public services, and the NHS. This newly created Head of Strategic Communications & Campaigns, working closely with the senior leadership team, will have a unique dual mandate: inside the organisation, you will reshape the view of communications with a shift to a more cohesive, proactive, insight-led campaigns model. Outside the organisation, you will be the strategic architect behind high-impact narratives that command the attention across diverse government, stakeholder and audience groups. Operating with a high degree of autonomy, you will sit at the crossroads of policy, communications, and strategic influence. If you are ready to use your campaign expertise to shape public administration and improve national public services, this is your platform. Here's how to apply: In addition to your CV, please provide a 700 word 'personal statement' (as a front cover to your CV/1 Document please) evidencing how you meet 'what you bring' criteria listed in the role profile. Job Profile Link Job Description As the Head of Strategic Communications & Campaigns you will Strategic Leadership and Advice Support the Assistant Director in delivering organisation-wide leadership for communications and campaigns. Lead the shift to a strategic, insight-driven campaigns approach across the communications team and wider organisation. Act as a senior authority on strategic communications, operating with credibility, autonomy and influence. Advise and influence the Ombudsman, Chief Executive and Executive Team on communications strategy and approach. Campaign Strategy and Delivery Translate organisational vision and priorities into impactful, insight-led communications campaigns across multiple channels. Develop compelling, audience-focused narratives that resonate with diverse stakeholders. Establish approaches to story identification and development, working collaboratively across the organisation. Ensure all communications are inclusive, accessible and aligned with organisational values. Lead the delivery of campaigns against agreed objectives, ensuring consistency and quality. Performance, Evaluation and Impact Define and track key performance indicators, ensuring clear alignment between communications activity and organisational goals. Lead robust evaluation of campaigns, measuring effectiveness and impact. Use insight and data to drive continuous improvement and inform strategic decision-making. Leadership, Ways of Working and Collaboration Provide inspirational leadership to multi-disciplinary teams within a matrix environment, embedding new and effective ways of working. Build strong relationships internally to champion strategic communications and foster a campaigns mindset. Develop partnerships with key external stakeholders to maximise collaboration and impact. Exercise delegated authority effectively, ensuring decisions are informed, timely and aligned to organisational priorities. The Successful Applicant To be successful as the Head of Strategic Communications & Campaigns you must be able to evidence how you pair strategic communication expertise with exceptional political literacy by demonstrating: Significant experience leading strategic communications within the public sector, third sector, or a closely regulated environment. A proven history of designing, executing, and rigorously evaluating large-scale campaigns that delivered measurable, positive policy or positive societal outcomes. A deep understanding of stakeholders across the health sector and wider public service landscape. A natural ability to advise and align Executive Teams, CEOs, and senior political stakeholders behind a communication strategy. Comfortable diving into digital analytics, media data, and audience insights to pivot campaigns and prove engagement. Exceptional written and verbal communication skills, with a talent for translating complex subjects & insights into impactful, positive outcomes An empowering leader who loves to coach, mentor, and build positive, psychologically safe team cultures during times of change. What's on Offer Competitive salary: London: £59,756 - £ 66,251 Manchester: £56,374 - £ 62,501 Access to the Civil Service Pension Scheme. 30 days of annual leave, plus 2.5 Statutory day & Bank Holidays. Hybrid working model with 40% office-based work in London or Manchester Flexible working arrangements to support work-life balance. Access to an Employee Assistance Programme for additional support. Other additional benefits Here's how to apply: In addition to your CV, please provide a 700 word 'personal statement' (as a front cover to your CV/1 document please) evidencing how you meet 'what you bring' criteria listed in the role profile. Closing Date for applications: Monday 15th June 5pm Interview Dates: W/C 29th June 2026 Feedback: we are unable offer feedback at application stage Right to work: we can only consider candidates with the right to work in the UK, sponsorship is not available. Early closure: we may close the advert early if we receive a high volume of applications. Job summary Job function Marketing & Agency Subsector Public Sector & Not-For-Profit Sector Public Sector Location London Contract type Permanent Consultant name Elizabeth Woodforde Consultant phone Job reference JN-507
Jun 21, 2026
Full time
About Our Client The Parliamentary and Health Service Ombudsman (PHSO) is a modern, vibrant organisation full of passionate, committed people. They make final decisions on complaints that have not been resolved by UK Government departments and the NHS in England. Working closely with people to understand where, how and why public services sometimes fall short and fail to put people first. And find ways to put it right. Their true impact lies in making sure that the lessons from all investigations drive systemic change across central government, public services, and the NHS. This newly created Head of Strategic Communications & Campaigns, working closely with the senior leadership team, will have a unique dual mandate: inside the organisation, you will reshape the view of communications with a shift to a more cohesive, proactive, insight-led campaigns model. Outside the organisation, you will be the strategic architect behind high-impact narratives that command the attention across diverse government, stakeholder and audience groups. Operating with a high degree of autonomy, you will sit at the crossroads of policy, communications, and strategic influence. If you are ready to use your campaign expertise to shape public administration and improve national public services, this is your platform. Here's how to apply: In addition to your CV, please provide a 700 word 'personal statement' (as a front cover to your CV/1 Document please) evidencing how you meet 'what you bring' criteria listed in the role profile. Job Profile Link Job Description As the Head of Strategic Communications & Campaigns you will Strategic Leadership and Advice Support the Assistant Director in delivering organisation-wide leadership for communications and campaigns. Lead the shift to a strategic, insight-driven campaigns approach across the communications team and wider organisation. Act as a senior authority on strategic communications, operating with credibility, autonomy and influence. Advise and influence the Ombudsman, Chief Executive and Executive Team on communications strategy and approach. Campaign Strategy and Delivery Translate organisational vision and priorities into impactful, insight-led communications campaigns across multiple channels. Develop compelling, audience-focused narratives that resonate with diverse stakeholders. Establish approaches to story identification and development, working collaboratively across the organisation. Ensure all communications are inclusive, accessible and aligned with organisational values. Lead the delivery of campaigns against agreed objectives, ensuring consistency and quality. Performance, Evaluation and Impact Define and track key performance indicators, ensuring clear alignment between communications activity and organisational goals. Lead robust evaluation of campaigns, measuring effectiveness and impact. Use insight and data to drive continuous improvement and inform strategic decision-making. Leadership, Ways of Working and Collaboration Provide inspirational leadership to multi-disciplinary teams within a matrix environment, embedding new and effective ways of working. Build strong relationships internally to champion strategic communications and foster a campaigns mindset. Develop partnerships with key external stakeholders to maximise collaboration and impact. Exercise delegated authority effectively, ensuring decisions are informed, timely and aligned to organisational priorities. The Successful Applicant To be successful as the Head of Strategic Communications & Campaigns you must be able to evidence how you pair strategic communication expertise with exceptional political literacy by demonstrating: Significant experience leading strategic communications within the public sector, third sector, or a closely regulated environment. A proven history of designing, executing, and rigorously evaluating large-scale campaigns that delivered measurable, positive policy or positive societal outcomes. A deep understanding of stakeholders across the health sector and wider public service landscape. A natural ability to advise and align Executive Teams, CEOs, and senior political stakeholders behind a communication strategy. Comfortable diving into digital analytics, media data, and audience insights to pivot campaigns and prove engagement. Exceptional written and verbal communication skills, with a talent for translating complex subjects & insights into impactful, positive outcomes An empowering leader who loves to coach, mentor, and build positive, psychologically safe team cultures during times of change. What's on Offer Competitive salary: London: £59,756 - £ 66,251 Manchester: £56,374 - £ 62,501 Access to the Civil Service Pension Scheme. 30 days of annual leave, plus 2.5 Statutory day & Bank Holidays. Hybrid working model with 40% office-based work in London or Manchester Flexible working arrangements to support work-life balance. Access to an Employee Assistance Programme for additional support. Other additional benefits Here's how to apply: In addition to your CV, please provide a 700 word 'personal statement' (as a front cover to your CV/1 document please) evidencing how you meet 'what you bring' criteria listed in the role profile. Closing Date for applications: Monday 15th June 5pm Interview Dates: W/C 29th June 2026 Feedback: we are unable offer feedback at application stage Right to work: we can only consider candidates with the right to work in the UK, sponsorship is not available. Early closure: we may close the advert early if we receive a high volume of applications. Job summary Job function Marketing & Agency Subsector Public Sector & Not-For-Profit Sector Public Sector Location London Contract type Permanent Consultant name Elizabeth Woodforde Consultant phone Job reference JN-507
Complaints & Customer Retention Manager Lift & Facilities Services West Midlands Up to £40,000 + Bonuses (OTE £50,000+) Full-time, Permanent Brand new role THE OPPORTUNITY We're working with a well-established and fast-growing group within the UK engineering and facilities services sector to recruit a brand-new role: Complaints & Customer Retention Manager. This is a commercially critical position, created to protect and grow the business's maintenance contract base as the group continues to scale. You'll be the go-to person for escalated complaints and at-risk accounts - with real ownership, real impact, and the chance to shape how this function operates from day one. WHAT YOU'LL BE DOING Managing escalated customer complaints end to end - logging, investigating, resolving, and following up Owning the termination process and proactively working to retain customers who are considering leaving Contacting at-risk customers, understanding their concerns, and negotiating the best possible outcome Arranging and leading meetings with customers to restore confidence and resolve disputes Collaborating with branch leads across the business to navigate complex complaints Working alongside the accounts team to address overdue invoices contributing to customer dissatisfaction Collecting and analysing data on complaint trends and termination reasons to inform leadership decisions Introducing key account management support where needed to protect high-value relationships WHAT WE'RE LOOKING FOR Essential: Proven experience in complaints, retention, or customer success - ideally B2B Confident communicator - able to manage difficult conversations and push back where needed Strong negotiation skills under pressure Process-driven with excellent attention to detail Able to spot trends and present data clearly Organised - comfortable managing a busy caseload Desirable : Background in lift, FM, or building services Experience in account management or key account support Familiarity with CRM or complaints management systems Experience working across a multi-site or group structure THE PACKAGE Basic salary up to £40,000 depending on experience Monthly performance-based bonuses - OTE £50,000+ Full-time, permanent position Based in the udllley, West Midlands If the salary is slightly below where you are currently or where you'd need to be, please still apply. This is a brand-new role and the priority is finding the right person - there is a slim opportunity for flexibility for an exceptional candidate.
Jun 21, 2026
Full time
Complaints & Customer Retention Manager Lift & Facilities Services West Midlands Up to £40,000 + Bonuses (OTE £50,000+) Full-time, Permanent Brand new role THE OPPORTUNITY We're working with a well-established and fast-growing group within the UK engineering and facilities services sector to recruit a brand-new role: Complaints & Customer Retention Manager. This is a commercially critical position, created to protect and grow the business's maintenance contract base as the group continues to scale. You'll be the go-to person for escalated complaints and at-risk accounts - with real ownership, real impact, and the chance to shape how this function operates from day one. WHAT YOU'LL BE DOING Managing escalated customer complaints end to end - logging, investigating, resolving, and following up Owning the termination process and proactively working to retain customers who are considering leaving Contacting at-risk customers, understanding their concerns, and negotiating the best possible outcome Arranging and leading meetings with customers to restore confidence and resolve disputes Collaborating with branch leads across the business to navigate complex complaints Working alongside the accounts team to address overdue invoices contributing to customer dissatisfaction Collecting and analysing data on complaint trends and termination reasons to inform leadership decisions Introducing key account management support where needed to protect high-value relationships WHAT WE'RE LOOKING FOR Essential: Proven experience in complaints, retention, or customer success - ideally B2B Confident communicator - able to manage difficult conversations and push back where needed Strong negotiation skills under pressure Process-driven with excellent attention to detail Able to spot trends and present data clearly Organised - comfortable managing a busy caseload Desirable : Background in lift, FM, or building services Experience in account management or key account support Familiarity with CRM or complaints management systems Experience working across a multi-site or group structure THE PACKAGE Basic salary up to £40,000 depending on experience Monthly performance-based bonuses - OTE £50,000+ Full-time, permanent position Based in the udllley, West Midlands If the salary is slightly below where you are currently or where you'd need to be, please still apply. This is a brand-new role and the priority is finding the right person - there is a slim opportunity for flexibility for an exceptional candidate.
Due to exceptional growth T&K Associates are currently recruiting on behalf of our Client in Swadlincote for a Customer Service Representative to join their expanding team on a permanent basis. Reporting to the Customer Care Team Leader, you will be the central link between the Customer, Operations, Sales team and you will be supporting the office to ensure the Clients requirements are met in the most efficient and cost-effective way. You will build relationships with Customers and manage the sales order process through to shipment. This is a fantastic opportunity to join a reputable Company who value each one of their employees and offer some excellent benefits! Customer Service Representative Details & Benefits; Circa £35,000 per annum 5% Annual Company bonus paid based on Company profit and individual performance Permanent role 36.25 hours per week Flexi time system subject to business needs with a start time anywhere from 8am Flexible hybrid working upon completion of training (1days home based / 4 days office based Discounted shopping Employer Pension contribution up to a maximum of 12% Cycle to work scheme Life assurance x 4 annual earnings Health insurance Free on-site parking 25 days holiday per year + bank holidays Subsidised canteen facility on site & free tea / coffee Customer Service Representative Job Details; Build Customer care strategy and follow Company guidelines Identify opportunities for improvement in Customer care and participate in projects when relevant Provide support for assigned Customers and other team members to meet order requirements and escalate issues Work with the Customer care team on Customer relationship and delivering a first-class experience Collaboration with Customers, Operations, Sales, and Company service office Resolve request for order changes, issues and handle Customer complaints and enquiries internally and externally When applicable determine corrective action with the help of the support office and control tower Prepare debit and credit notes, process quality notifications and Customer returns Manage Customer expectations and build strong relationships Collect Customer forecast, enter into tool and collaborate with planning on information relating to demand planning and stock positions whilst participating in planning meetings Proactively ask for and act upon Customer feedback Update and maintain accurate customer records, including Customer specific information, contracts, labelling, packaging and stock requirements Follow the new Customer/product processes and contribute to improve new customer experience Identify the right communication method based on the sense of urgency and issue Participate to Customer visits and presentations Customer Service Representative Person Specification; At least, High School or Secondary Education Diploma Associate or University Degree is preferred English and another language(s) is preferred 1 year in the industry including customer facing role is preferred Microsoft Office expertise Interpersonal and communication skills Demonstrated Customer Relationship Management Basic Inventory Management knowledge Negotiation skills This is an excellent opportunity to join a great Company. If you are interested in the above role and would like to join a friendly team, then please give us a call at T&K Associate s to hear more!
Jun 21, 2026
Full time
Due to exceptional growth T&K Associates are currently recruiting on behalf of our Client in Swadlincote for a Customer Service Representative to join their expanding team on a permanent basis. Reporting to the Customer Care Team Leader, you will be the central link between the Customer, Operations, Sales team and you will be supporting the office to ensure the Clients requirements are met in the most efficient and cost-effective way. You will build relationships with Customers and manage the sales order process through to shipment. This is a fantastic opportunity to join a reputable Company who value each one of their employees and offer some excellent benefits! Customer Service Representative Details & Benefits; Circa £35,000 per annum 5% Annual Company bonus paid based on Company profit and individual performance Permanent role 36.25 hours per week Flexi time system subject to business needs with a start time anywhere from 8am Flexible hybrid working upon completion of training (1days home based / 4 days office based Discounted shopping Employer Pension contribution up to a maximum of 12% Cycle to work scheme Life assurance x 4 annual earnings Health insurance Free on-site parking 25 days holiday per year + bank holidays Subsidised canteen facility on site & free tea / coffee Customer Service Representative Job Details; Build Customer care strategy and follow Company guidelines Identify opportunities for improvement in Customer care and participate in projects when relevant Provide support for assigned Customers and other team members to meet order requirements and escalate issues Work with the Customer care team on Customer relationship and delivering a first-class experience Collaboration with Customers, Operations, Sales, and Company service office Resolve request for order changes, issues and handle Customer complaints and enquiries internally and externally When applicable determine corrective action with the help of the support office and control tower Prepare debit and credit notes, process quality notifications and Customer returns Manage Customer expectations and build strong relationships Collect Customer forecast, enter into tool and collaborate with planning on information relating to demand planning and stock positions whilst participating in planning meetings Proactively ask for and act upon Customer feedback Update and maintain accurate customer records, including Customer specific information, contracts, labelling, packaging and stock requirements Follow the new Customer/product processes and contribute to improve new customer experience Identify the right communication method based on the sense of urgency and issue Participate to Customer visits and presentations Customer Service Representative Person Specification; At least, High School or Secondary Education Diploma Associate or University Degree is preferred English and another language(s) is preferred 1 year in the industry including customer facing role is preferred Microsoft Office expertise Interpersonal and communication skills Demonstrated Customer Relationship Management Basic Inventory Management knowledge Negotiation skills This is an excellent opportunity to join a great Company. If you are interested in the above role and would like to join a friendly team, then please give us a call at T&K Associate s to hear more!
Deputy Head of Building Control (Class 3 Specialist) - Planning Location: North London/Hybrid Reports To: Head of Building Control (Class 4 Technical) Job Overview • Manage a team of inspectors, including Specialist Building Inspectors, Building Inspectors and Trainee Building Inspectors, and provide supervision of project work where appropriate and within limits of competence. • Undertake specialist and technical assessments and make decisions using qualifications, skills and practical experience to deliver the Building Control service through the Council s scheme of delegation under the Building Act 1984 and associated legislation. • Ensure buildings comply with relevant regulatory standards relating to health, safety, sustainability, energy conservation, accessibility and design. • Lead the Building Control service and maintain effective working relationships with the Building Safety Regulator (BSR) and associated regional hubs. • Oversee the Council s response to relevant committees, participation in Multi-Disciplinary Teams (MDTs), performance reporting and registration of inspector roles. • Evaluate and allocate a full range of projects, with a focus on complex schemes and high-risk buildings, including those within scope of the Building Safety Act. • Examine plans, carry out site inspections, and initiate and manage enforcement action where necessary. • Assess dangerous structures and implement immediate works where required. • Deputise for the Head of Building Control as necessary. Key Accountablities • Discharge the Council s delegated powers and duties under the Building Act 1984, Building Safety Act 2022 and associated legislation. • Provide appropriate advice and support regarding compliance with Building Regulations and related legislation. • Manage a portfolio of projects, including high-risk and in-scope buildings, covering new applications, regularisations and reversion applications. • Maintain accurate records for plan appraisals, site inspections and compliance assessments. • Ensure compliance with the Building Act 1984, Building Safety Act 2022, Building Regulations 2010, associated legislation and technical standards. • Provide accurate information, advice and professional support to businesses and individuals. • Investigate complaints, demolition controls, dangerous structures, contraventions and unauthorised works. • Undertake enforcement action, including issuing notices where necessary. • Participate in the dangerous structures rota and respond within the required two-hour target both during and outside normal working hours. • Authorise emergency works through contractor framework agreements. • Prepare evidence files for legal proceedings and attend court as an expert witness where required. • Liaise with external agencies, stakeholders, statutory undertakers, contractors, consultants, elected members and internal departments. • Maintain strong relationships with building professionals and deliver excellent customer service. • Support service development and business growth opportunities. • Work flexibly to respond to workload and service demands, including occasional extended or out-of-hours working. Management Responsibilities • Manage a team of inspectors with varied professional and technical expertise. • Support, supervise and mentor team members. • Delegate plan checking, site inspections and related duties where appropriate. • Assist colleagues in gaining experience and demonstrating competency. • Deputise for the Head of Building Control when required. • Contribute to the vision, values and strategic priorities of the Planning and Building Control service. • Promote engagement and motivation within the team. • Support the maintenance of ISO 9001 Quality Management Systems. • Foster a culture of service excellence, performance improvement and customer satisfaction. • Maintain expert knowledge of the Building Safety Act 2022, Building Inspector Competence Framework (BICoF), Registered Building Inspector Code of Conduct and Building Safety Case Regime. Training & Development • Actively pursue personal and professional development. • Maintain chartered membership of a relevant professional body. • Maintain Building Inspector registration at the appropriate level (currently Class 3 Specialist Building Inspector) or equivalent validated competence. • Demonstrate compliance with the relevant code of conduct. • Only undertake unsupervised activities within validated competency limits. • Undertake work beyond competency limits only under appropriate supervision. • Train, mentor and develop members of the Building Control team. Financial Responsibilties • Ensure financial support processes are completed efficiently and accurately. • Maintain project records and service level agreements. • Contribute to the marketing and promotion of the Building Control service. • Support efforts to minimise loss of work to private sector competitors. • Assist the Head of Building Control in delivering a cost-effective service. Health & Safety Responsibilities • Comply with the Health and Safety Policy and associated arrangements. • Complete mandatory health and safety training. • Ensure risk assessments are completed for activities involving significant hazards. • Identify and implement appropriate control measures. • Ensure staff understand risk assessment findings and required controls. • Monitor health and safety compliance and address concerns promptly. • Include health and safety considerations in management meetings. • Lead by example and enforce health and safety standards. Person Spec Essential: • Degree or Master s qualification in Building Control, Building Surveying, Construction, Structural Engineering or a related discipline, or equivalent learning and experience. • Chartered membership of a relevant professional body such as RICS, CABE, CIOB or equivalent. • Evidence of ongoing Continuing Professional Development (CPD). Experience & Knowledge Essential: • Experience managing a Building Control team or similar technical service. • Extensive knowledge of construction methods, materials and techniques. • Strong knowledge of Building Control legislation and regulations, including the Building Act 1984. • Understanding of local government services and procedures. • Awareness of professional boundaries and governance requirements. • Understanding of financial constraints affecting service delivery. • Experience delivering excellent customer service. • Significant Building Control experience, including high-risk and complex developments. Skills & Abilities Essential: • Ability to motivate teams and manage workloads effectively. • Strong leadership, communication and interpersonal skills. • Effective decision-making and problem-solving capabilities. • Ability to operate effectively within a political environment. • Excellent written, verbal and presentation skills. • Ability to prepare technical and expert witness reports. • Thorough knowledge of Building Regulations 2010, Approved Documents and British Standards. • Current Building Inspector registration at Class 3 level or equivalent. • Ability to assess plans, conduct site inspections and maintain comprehensive records. • Strong ICT skills, including Microsoft Office and specialist software. • Self-motivated, organised and capable of working independently. • Excellent time management and prioritisation skills. • Ability to adapt to changing priorities and support organisational change. • Demonstrated competence in accordance with the Building Inspector Competency Framework. For further details about the position, please contact Ollie at Hill & Hill Recruitment.
Jun 21, 2026
Full time
Deputy Head of Building Control (Class 3 Specialist) - Planning Location: North London/Hybrid Reports To: Head of Building Control (Class 4 Technical) Job Overview • Manage a team of inspectors, including Specialist Building Inspectors, Building Inspectors and Trainee Building Inspectors, and provide supervision of project work where appropriate and within limits of competence. • Undertake specialist and technical assessments and make decisions using qualifications, skills and practical experience to deliver the Building Control service through the Council s scheme of delegation under the Building Act 1984 and associated legislation. • Ensure buildings comply with relevant regulatory standards relating to health, safety, sustainability, energy conservation, accessibility and design. • Lead the Building Control service and maintain effective working relationships with the Building Safety Regulator (BSR) and associated regional hubs. • Oversee the Council s response to relevant committees, participation in Multi-Disciplinary Teams (MDTs), performance reporting and registration of inspector roles. • Evaluate and allocate a full range of projects, with a focus on complex schemes and high-risk buildings, including those within scope of the Building Safety Act. • Examine plans, carry out site inspections, and initiate and manage enforcement action where necessary. • Assess dangerous structures and implement immediate works where required. • Deputise for the Head of Building Control as necessary. Key Accountablities • Discharge the Council s delegated powers and duties under the Building Act 1984, Building Safety Act 2022 and associated legislation. • Provide appropriate advice and support regarding compliance with Building Regulations and related legislation. • Manage a portfolio of projects, including high-risk and in-scope buildings, covering new applications, regularisations and reversion applications. • Maintain accurate records for plan appraisals, site inspections and compliance assessments. • Ensure compliance with the Building Act 1984, Building Safety Act 2022, Building Regulations 2010, associated legislation and technical standards. • Provide accurate information, advice and professional support to businesses and individuals. • Investigate complaints, demolition controls, dangerous structures, contraventions and unauthorised works. • Undertake enforcement action, including issuing notices where necessary. • Participate in the dangerous structures rota and respond within the required two-hour target both during and outside normal working hours. • Authorise emergency works through contractor framework agreements. • Prepare evidence files for legal proceedings and attend court as an expert witness where required. • Liaise with external agencies, stakeholders, statutory undertakers, contractors, consultants, elected members and internal departments. • Maintain strong relationships with building professionals and deliver excellent customer service. • Support service development and business growth opportunities. • Work flexibly to respond to workload and service demands, including occasional extended or out-of-hours working. Management Responsibilities • Manage a team of inspectors with varied professional and technical expertise. • Support, supervise and mentor team members. • Delegate plan checking, site inspections and related duties where appropriate. • Assist colleagues in gaining experience and demonstrating competency. • Deputise for the Head of Building Control when required. • Contribute to the vision, values and strategic priorities of the Planning and Building Control service. • Promote engagement and motivation within the team. • Support the maintenance of ISO 9001 Quality Management Systems. • Foster a culture of service excellence, performance improvement and customer satisfaction. • Maintain expert knowledge of the Building Safety Act 2022, Building Inspector Competence Framework (BICoF), Registered Building Inspector Code of Conduct and Building Safety Case Regime. Training & Development • Actively pursue personal and professional development. • Maintain chartered membership of a relevant professional body. • Maintain Building Inspector registration at the appropriate level (currently Class 3 Specialist Building Inspector) or equivalent validated competence. • Demonstrate compliance with the relevant code of conduct. • Only undertake unsupervised activities within validated competency limits. • Undertake work beyond competency limits only under appropriate supervision. • Train, mentor and develop members of the Building Control team. Financial Responsibilties • Ensure financial support processes are completed efficiently and accurately. • Maintain project records and service level agreements. • Contribute to the marketing and promotion of the Building Control service. • Support efforts to minimise loss of work to private sector competitors. • Assist the Head of Building Control in delivering a cost-effective service. Health & Safety Responsibilities • Comply with the Health and Safety Policy and associated arrangements. • Complete mandatory health and safety training. • Ensure risk assessments are completed for activities involving significant hazards. • Identify and implement appropriate control measures. • Ensure staff understand risk assessment findings and required controls. • Monitor health and safety compliance and address concerns promptly. • Include health and safety considerations in management meetings. • Lead by example and enforce health and safety standards. Person Spec Essential: • Degree or Master s qualification in Building Control, Building Surveying, Construction, Structural Engineering or a related discipline, or equivalent learning and experience. • Chartered membership of a relevant professional body such as RICS, CABE, CIOB or equivalent. • Evidence of ongoing Continuing Professional Development (CPD). Experience & Knowledge Essential: • Experience managing a Building Control team or similar technical service. • Extensive knowledge of construction methods, materials and techniques. • Strong knowledge of Building Control legislation and regulations, including the Building Act 1984. • Understanding of local government services and procedures. • Awareness of professional boundaries and governance requirements. • Understanding of financial constraints affecting service delivery. • Experience delivering excellent customer service. • Significant Building Control experience, including high-risk and complex developments. Skills & Abilities Essential: • Ability to motivate teams and manage workloads effectively. • Strong leadership, communication and interpersonal skills. • Effective decision-making and problem-solving capabilities. • Ability to operate effectively within a political environment. • Excellent written, verbal and presentation skills. • Ability to prepare technical and expert witness reports. • Thorough knowledge of Building Regulations 2010, Approved Documents and British Standards. • Current Building Inspector registration at Class 3 level or equivalent. • Ability to assess plans, conduct site inspections and maintain comprehensive records. • Strong ICT skills, including Microsoft Office and specialist software. • Self-motivated, organised and capable of working independently. • Excellent time management and prioritisation skills. • Ability to adapt to changing priorities and support organisational change. • Demonstrated competence in accordance with the Building Inspector Competency Framework. For further details about the position, please contact Ollie at Hill & Hill Recruitment.
Role Overview The Customer Services Manager is responsible for leading and developing the customer service function within a fast-paced import/export logistics environment. The role ensures seamless communication with clients, efficient resolution of issues, and delivery of high-quality service across all international freight operations (air, sea, and road). This position plays a key role in maintaining client satisfaction, improving operational processes, and supporting business growth. Key Responsibilities Customer Service Management Lead, mentor, and develop the customer service team to deliver exceptional service standards. Act as the primary escalation point for complex customer queries, complaints, and service failures. Build and maintain strong relationships with key clients, ensuring long-term retention. Monitor and improve customer satisfaction metrics (e.g., SLAs, KPIs, NPS). Operations & Logistics Coordination Oversee customer service activities linked to import/export shipments, including documentation, tracking, and delivery updates. Coordinate with internal departments (operations, customs clearance, warehousing, and transport teams). Ensure compliance with international shipping regulations, customs requirements, and trade documentation. Process Improvement Identify opportunities to improve service delivery, workflows, and efficiency. Implement systems, processes, and best practices to enhance customer experience. Analyse trends in customer feedback and operational performance. Team Leadership & Development Recruit, train, and manage a high-performing customer service team. Conduct performance reviews, set objectives, and provide ongoing coaching. Foster a positive, proactive, and solutions-driven team culture. Performance & Reporting Track and report on KPIs such as response times, issue resolution, and client satisfaction. Provide regular updates to senior management on customer service performance. Manage budgets and resource planning for the department. Key Skills & Competencies Strong leadership and people management skills Excellent communication and interpersonal abilities Problem-solving and decision-making capability High attention to detail and organisational skills Ability to work under pressure in a fast-paced logistics environment Customer-centric mindset with a focus on service excellence Experience & Qualifications Essential Proven experience (3-5+ years) in a customer service management role Experience within logistics, freight forwarding, or import/export industries Strong understanding of international shipping processes and documentation Experience managing and developing teams Desirable Knowledge of customs regulations and compliance requirements Experience with CRM and logistics management systems
Jun 21, 2026
Full time
Role Overview The Customer Services Manager is responsible for leading and developing the customer service function within a fast-paced import/export logistics environment. The role ensures seamless communication with clients, efficient resolution of issues, and delivery of high-quality service across all international freight operations (air, sea, and road). This position plays a key role in maintaining client satisfaction, improving operational processes, and supporting business growth. Key Responsibilities Customer Service Management Lead, mentor, and develop the customer service team to deliver exceptional service standards. Act as the primary escalation point for complex customer queries, complaints, and service failures. Build and maintain strong relationships with key clients, ensuring long-term retention. Monitor and improve customer satisfaction metrics (e.g., SLAs, KPIs, NPS). Operations & Logistics Coordination Oversee customer service activities linked to import/export shipments, including documentation, tracking, and delivery updates. Coordinate with internal departments (operations, customs clearance, warehousing, and transport teams). Ensure compliance with international shipping regulations, customs requirements, and trade documentation. Process Improvement Identify opportunities to improve service delivery, workflows, and efficiency. Implement systems, processes, and best practices to enhance customer experience. Analyse trends in customer feedback and operational performance. Team Leadership & Development Recruit, train, and manage a high-performing customer service team. Conduct performance reviews, set objectives, and provide ongoing coaching. Foster a positive, proactive, and solutions-driven team culture. Performance & Reporting Track and report on KPIs such as response times, issue resolution, and client satisfaction. Provide regular updates to senior management on customer service performance. Manage budgets and resource planning for the department. Key Skills & Competencies Strong leadership and people management skills Excellent communication and interpersonal abilities Problem-solving and decision-making capability High attention to detail and organisational skills Ability to work under pressure in a fast-paced logistics environment Customer-centric mindset with a focus on service excellence Experience & Qualifications Essential Proven experience (3-5+ years) in a customer service management role Experience within logistics, freight forwarding, or import/export industries Strong understanding of international shipping processes and documentation Experience managing and developing teams Desirable Knowledge of customs regulations and compliance requirements Experience with CRM and logistics management systems
Hamberley Care Management Limited
Cambridge, Cambridgeshire
Be all you can be with Hamberley At Hamberley, we believe that our residents deserve something 'Extra Special, Every Day' and we're recruiting for a Deputy Manager to help us achieve our goals. Joining us at Cambridge Grove, our luxury care home that provides residential, dementia, and nursing care for older people, you'll be part of a team that is genuinely passionate about the health and well-being of our residents. Working with the Home Manager and Quality Assurance team, the Deputy Manager will be responsible for ensuring effective and safe clinical practice, monitor standards via audits and observations, review policies, implement action plans and provide reports as required At Hamberley we believe our residents deserve something 'Extra Special, Every Day', and we focus on the tiny details that make our homes for older people a luxurious and comfortable, home-like environment. We offer our colleagues A competitive salary and benefits package 5 weeks holiday plus Bank Holidays Quality-linked bonus scheme - A performance bonus tied to our CQC quality rating, rewarding you for helping us deliver outstanding care. Workplace pension for your future security A true team culture - A collaborative, encouraging working environment where kindness, respect, and professional pride are at the heart of everything we do Excellent training and career development opportunities Employee Assistance Programme, occupational health and wellbeing support services Everyday saving perks - Access to a wide range of retail discounts and savings Free on-site parking Rewarding connections - Refer a Friend bonus - earn up to £750 per successful referral because great people know great people. What you'll be doing: Upholding the values of Hamberley Care Homes and leading the Care teams. Providing leadership, support and supervision for clinical and care staff as advised by the Home Manager. On call duties according to the needs of the home and Home Manager. Within scope of practice and knowledge, researching, devising and delivering written and verbal training modules and workshops to improve delivery of care. Providing feedback to Home Manager on any areas of staff improvement. Supporting the Home Manager with clinically related aspects of the home including, assessments of potential residents, liaising with commissioners and stakeholders. Leading team and clinical review meetings. Working with the Home Manager and QA teams to ensure effective and safe clinical practice is maintained. Carrying out investigations and responding to any complaints or concerns. Could you be part of our team? We are recruiting for a Deputy manager to join our dynamic team. The successful applicant will be/have: Demonstrable experience working in a similar setting in adult social care Posses strong management and mentoring experience alongside People Management experience Possess committed and organised approach A confident communicator with excellent verbal and written communication skills If this sounds like you and you're looking for a fulfilling role that makes a genuine impact in the lives of others, this rewarding career is for you. Due to the high level of interest we anticipate for this role, we may close this advert earlier than the stated closing date to manage applications effectively. If you're interested in joining us at Hamberley, we encourage you to apply as soon as possible. About Cambridge Grove Cambridge Grove is a luxurious care home in Cambridge, part of the award-winning Hamberley Care Homes - offering luxury care homes in beautiful locations throughout the UK. Residents live in spacious, stylish ensuite rooms, and enjoy beautifully furnished shared spaces and landscaped gardens. From the deluxe picture house - where we screen classic films - to the on-site luxury spa - offering hairdressing, manicures and relaxing therapies - everything has been designed and finished with the care and attention you would expect from a 5-star hotel. Hamberley People We respect and value our residents and each other. At Hamberley Care Homes, we believe in the importance of what we do and why we do it. Creative and empowered, our people see every day as an opportunity for growth and development. We make ideas happen. Together we can achieve anything. Be part of something special. Be part of Hamberley.
Jun 21, 2026
Full time
Be all you can be with Hamberley At Hamberley, we believe that our residents deserve something 'Extra Special, Every Day' and we're recruiting for a Deputy Manager to help us achieve our goals. Joining us at Cambridge Grove, our luxury care home that provides residential, dementia, and nursing care for older people, you'll be part of a team that is genuinely passionate about the health and well-being of our residents. Working with the Home Manager and Quality Assurance team, the Deputy Manager will be responsible for ensuring effective and safe clinical practice, monitor standards via audits and observations, review policies, implement action plans and provide reports as required At Hamberley we believe our residents deserve something 'Extra Special, Every Day', and we focus on the tiny details that make our homes for older people a luxurious and comfortable, home-like environment. We offer our colleagues A competitive salary and benefits package 5 weeks holiday plus Bank Holidays Quality-linked bonus scheme - A performance bonus tied to our CQC quality rating, rewarding you for helping us deliver outstanding care. Workplace pension for your future security A true team culture - A collaborative, encouraging working environment where kindness, respect, and professional pride are at the heart of everything we do Excellent training and career development opportunities Employee Assistance Programme, occupational health and wellbeing support services Everyday saving perks - Access to a wide range of retail discounts and savings Free on-site parking Rewarding connections - Refer a Friend bonus - earn up to £750 per successful referral because great people know great people. What you'll be doing: Upholding the values of Hamberley Care Homes and leading the Care teams. Providing leadership, support and supervision for clinical and care staff as advised by the Home Manager. On call duties according to the needs of the home and Home Manager. Within scope of practice and knowledge, researching, devising and delivering written and verbal training modules and workshops to improve delivery of care. Providing feedback to Home Manager on any areas of staff improvement. Supporting the Home Manager with clinically related aspects of the home including, assessments of potential residents, liaising with commissioners and stakeholders. Leading team and clinical review meetings. Working with the Home Manager and QA teams to ensure effective and safe clinical practice is maintained. Carrying out investigations and responding to any complaints or concerns. Could you be part of our team? We are recruiting for a Deputy manager to join our dynamic team. The successful applicant will be/have: Demonstrable experience working in a similar setting in adult social care Posses strong management and mentoring experience alongside People Management experience Possess committed and organised approach A confident communicator with excellent verbal and written communication skills If this sounds like you and you're looking for a fulfilling role that makes a genuine impact in the lives of others, this rewarding career is for you. Due to the high level of interest we anticipate for this role, we may close this advert earlier than the stated closing date to manage applications effectively. If you're interested in joining us at Hamberley, we encourage you to apply as soon as possible. About Cambridge Grove Cambridge Grove is a luxurious care home in Cambridge, part of the award-winning Hamberley Care Homes - offering luxury care homes in beautiful locations throughout the UK. Residents live in spacious, stylish ensuite rooms, and enjoy beautifully furnished shared spaces and landscaped gardens. From the deluxe picture house - where we screen classic films - to the on-site luxury spa - offering hairdressing, manicures and relaxing therapies - everything has been designed and finished with the care and attention you would expect from a 5-star hotel. Hamberley People We respect and value our residents and each other. At Hamberley Care Homes, we believe in the importance of what we do and why we do it. Creative and empowered, our people see every day as an opportunity for growth and development. We make ideas happen. Together we can achieve anything. Be part of something special. Be part of Hamberley.
