Housing Officer Bournemouth Hybrid Rate: £22.98 per hour IR35 Status: Inside Initial Contract Length: 6 months Start Date: ASAP Working Hours: 37 Hours: 8:30 - 17:00 Role Summary This is an opportunity to join a local authority housing team in Bournemouth, providing a high-quality housing service focused on sustaining tenancies and resolving complex housing issues. You will manage a varied and challenging caseload, act as an escalation point for colleagues and customers, and work closely with internal teams and external agencies to deliver effective housing solutions. The role also offers the chance to contribute to service improvements, small projects, and policy development. What you will do as a Housing Officer - Act as an escalation point for complex tenancy and housing issues, including allocations, applications, and assessments - Manage a complex caseload covering areas such as anti-social behaviour, safeguarding, fraud, and tenancy breaches - Investigate cases, determine appropriate actions, and progress enforcement proceedings in line with legislation and policy - Serve legal notices, attend court, and present evidence while liaising with legal teams, police, and other stakeholders - Lead and co-ordinate responses to issues such as anti-social behaviour and domestic abuse, including multi-agency working - Engage with tenants and residents, providing advice and support to resolve issues and improve service delivery - Contribute to small projects, service improvements, and policy development within the housing team What you will need as a Housing Officer - Diploma qualification or equivalent experience (CIH qualification desirable) - Strong knowledge of housing legislation, tenant and landlord rights - Experience managing complex caseloads within housing management - Proven experience handling enforcement and legal proceedings - Experience dealing with anti-social behaviour cases and safeguarding concerns - Ability to communicate effectively and influence outcomes in challenging situations - Strong organisational skills with the ability to manage workload under pressure What's on offer - Competitive rate of £22.98 per hour - Hybrid working arrangement - Opportunity to work within a supportive local authority environment - Exposure to complex and varied housing cases - Potential for contract extension Apply NOW or contact me directly to discuss this Housing Officer opportunity in more detail.
May 27, 2026
Contractor
Housing Officer Bournemouth Hybrid Rate: £22.98 per hour IR35 Status: Inside Initial Contract Length: 6 months Start Date: ASAP Working Hours: 37 Hours: 8:30 - 17:00 Role Summary This is an opportunity to join a local authority housing team in Bournemouth, providing a high-quality housing service focused on sustaining tenancies and resolving complex housing issues. You will manage a varied and challenging caseload, act as an escalation point for colleagues and customers, and work closely with internal teams and external agencies to deliver effective housing solutions. The role also offers the chance to contribute to service improvements, small projects, and policy development. What you will do as a Housing Officer - Act as an escalation point for complex tenancy and housing issues, including allocations, applications, and assessments - Manage a complex caseload covering areas such as anti-social behaviour, safeguarding, fraud, and tenancy breaches - Investigate cases, determine appropriate actions, and progress enforcement proceedings in line with legislation and policy - Serve legal notices, attend court, and present evidence while liaising with legal teams, police, and other stakeholders - Lead and co-ordinate responses to issues such as anti-social behaviour and domestic abuse, including multi-agency working - Engage with tenants and residents, providing advice and support to resolve issues and improve service delivery - Contribute to small projects, service improvements, and policy development within the housing team What you will need as a Housing Officer - Diploma qualification or equivalent experience (CIH qualification desirable) - Strong knowledge of housing legislation, tenant and landlord rights - Experience managing complex caseloads within housing management - Proven experience handling enforcement and legal proceedings - Experience dealing with anti-social behaviour cases and safeguarding concerns - Ability to communicate effectively and influence outcomes in challenging situations - Strong organisational skills with the ability to manage workload under pressure What's on offer - Competitive rate of £22.98 per hour - Hybrid working arrangement - Opportunity to work within a supportive local authority environment - Exposure to complex and varied housing cases - Potential for contract extension Apply NOW or contact me directly to discuss this Housing Officer opportunity in more detail.
Job Title: Transport Planner Location: Cambridge Penguin Recruitment is delighted to be supporting a fast-growing, award-winning Civil Engineering and Transport Planning consultancy in their search for a Transport Planner to join their expanding team. This is an exciting opportunity for a motivated Transport Planner to work on a wide range of development and infrastructure projects within a collaborative and supportive environment, offering excellent career development opportunities. Please note: Applicants must have the permanent right to work in the UK. Unfortunately, visa sponsorship is not available for this role. Key Skills & Experience Degree-level qualification or equivalent Minimum of 2 years' transport planning experience Ideally working toward membership of a relevant professional organisation Working knowledge of relevant design guidance and local planning policies Excellent written and verbal communication skills Ability to prioritise workload and work effectively both independently and within a team Experience using Microsoft Office programmes Experience with AutoCAD, TRICS, and transport modelling software Role Responsibilities Lead and manage small to medium-sized projects, including budget and programme management, with support from senior colleagues where required Prepare and occasionally review: Transport Assessments and Statements Technical Notes Travel Plans Access Appraisals Apply modelling methodologies to assess trip generation and distribution Complete and review planning drawings including: Visibility splays Vehicle tracking diagrams Access designs Undertake independent site visits and provide professional advice to support early-stage scheme development Attend project team, client, and Local Highway Authority meetings Assist with public consultation material preparation and attendance at consultation events Develop strong working relationships with architects, planners, and highway officers Prepare fee proposals for small to medium-sized projects and contribute to larger project submissions Company Values The consultancy operates around four core values: Customer - Delivering exceptional service and building long-term client relationships Openness - Promoting transparent communication and trusted partnerships Results - Maintaining a commercial focus to add value and achieve project objectives Excellence - Continuously improving standards, staff support, and service delivery This role would suit a Transport Planner looking to further develop their technical and project management skills within a respected and growing consultancy. Interested? The hiring manager is looking to meet with suitable candidates ASAP so if you meet the above criteria, please contact Josh Jones on (phone number removed) or (url removed)
May 27, 2026
Full time
Job Title: Transport Planner Location: Cambridge Penguin Recruitment is delighted to be supporting a fast-growing, award-winning Civil Engineering and Transport Planning consultancy in their search for a Transport Planner to join their expanding team. This is an exciting opportunity for a motivated Transport Planner to work on a wide range of development and infrastructure projects within a collaborative and supportive environment, offering excellent career development opportunities. Please note: Applicants must have the permanent right to work in the UK. Unfortunately, visa sponsorship is not available for this role. Key Skills & Experience Degree-level qualification or equivalent Minimum of 2 years' transport planning experience Ideally working toward membership of a relevant professional organisation Working knowledge of relevant design guidance and local planning policies Excellent written and verbal communication skills Ability to prioritise workload and work effectively both independently and within a team Experience using Microsoft Office programmes Experience with AutoCAD, TRICS, and transport modelling software Role Responsibilities Lead and manage small to medium-sized projects, including budget and programme management, with support from senior colleagues where required Prepare and occasionally review: Transport Assessments and Statements Technical Notes Travel Plans Access Appraisals Apply modelling methodologies to assess trip generation and distribution Complete and review planning drawings including: Visibility splays Vehicle tracking diagrams Access designs Undertake independent site visits and provide professional advice to support early-stage scheme development Attend project team, client, and Local Highway Authority meetings Assist with public consultation material preparation and attendance at consultation events Develop strong working relationships with architects, planners, and highway officers Prepare fee proposals for small to medium-sized projects and contribute to larger project submissions Company Values The consultancy operates around four core values: Customer - Delivering exceptional service and building long-term client relationships Openness - Promoting transparent communication and trusted partnerships Results - Maintaining a commercial focus to add value and achieve project objectives Excellence - Continuously improving standards, staff support, and service delivery This role would suit a Transport Planner looking to further develop their technical and project management skills within a respected and growing consultancy. Interested? The hiring manager is looking to meet with suitable candidates ASAP so if you meet the above criteria, please contact Josh Jones on (phone number removed) or (url removed)
South Gloucestershire & Stroud College
Stroud, Gloucestershire
Chief Student Officer Role Information: Reference: REQ001435 Location: All Campuses - South Gloucestershire & Stroud FTE Salary: circa £76,000 (Salary is dependent on qualifications and experience) Contract Type: Permanent, Full-Time Team: College Leadership Team Reports To: Chief Strategy Officer This is your opportunity to place student enjoyment at the heart of one of the South West's most ambitious colleges . SGS College is seeking an exceptional leader to spearhead our efforts to do something we believe is unique in the FE sector - making Enjoyment the key driver of all we do, rather than just an optional extra. Our new strategy SGS 2031: Get Future Ready places Enjoyment as one of four key strategic outcomes. We believe that by ensuring we provide brilliant experiences every day we will create an inspiring, inclusive and safe environment where our students will thrive . We are looking for a leader with a strong background in customer or student experience, ideally in education or a customer-focused sector. You have a desire to make a difference to the lives of the 10,000 students we serve at SGS and an ability to shape strategy and work closely with colleagues across every aspect of College operations. We are committed to embedding enjoyment in everything we do and we need a leader who shares that ambition and has the passion, influence and strategic thinking ability to make it a reality. How to Apply To apply for this position please submit your CV and a cover letter via the 'apply now' button on our website (no more than two pages) setting out your vision for this role and what you would bring to SGS. All shortlisted candidates will be invited to an executive assessment process, including a presentation to the Leadership Team and CEO, a structured interview, and stakeholder meetings. Closing Date: Sunday 7th June 2026 Expected Interview Date: Friday 19th June 2026 For more information about the role and SGS College, please see the candidate pack. If you have any queries or would like to have a conversation about this role please contact the People & Culture Team SGS College is an Equal Opportunities and Disability Confident employer, committed to inclusion and safeguarding. We encourage applications from individuals of all backgrounds, experiences, and communities. All offers of employment is subject to satisfactory references, an Enhanced DBS check, and relevant additional checks and online searches in accordance with KCSIE guidance.
May 27, 2026
Full time
Chief Student Officer Role Information: Reference: REQ001435 Location: All Campuses - South Gloucestershire & Stroud FTE Salary: circa £76,000 (Salary is dependent on qualifications and experience) Contract Type: Permanent, Full-Time Team: College Leadership Team Reports To: Chief Strategy Officer This is your opportunity to place student enjoyment at the heart of one of the South West's most ambitious colleges . SGS College is seeking an exceptional leader to spearhead our efforts to do something we believe is unique in the FE sector - making Enjoyment the key driver of all we do, rather than just an optional extra. Our new strategy SGS 2031: Get Future Ready places Enjoyment as one of four key strategic outcomes. We believe that by ensuring we provide brilliant experiences every day we will create an inspiring, inclusive and safe environment where our students will thrive . We are looking for a leader with a strong background in customer or student experience, ideally in education or a customer-focused sector. You have a desire to make a difference to the lives of the 10,000 students we serve at SGS and an ability to shape strategy and work closely with colleagues across every aspect of College operations. We are committed to embedding enjoyment in everything we do and we need a leader who shares that ambition and has the passion, influence and strategic thinking ability to make it a reality. How to Apply To apply for this position please submit your CV and a cover letter via the 'apply now' button on our website (no more than two pages) setting out your vision for this role and what you would bring to SGS. All shortlisted candidates will be invited to an executive assessment process, including a presentation to the Leadership Team and CEO, a structured interview, and stakeholder meetings. Closing Date: Sunday 7th June 2026 Expected Interview Date: Friday 19th June 2026 For more information about the role and SGS College, please see the candidate pack. If you have any queries or would like to have a conversation about this role please contact the People & Culture Team SGS College is an Equal Opportunities and Disability Confident employer, committed to inclusion and safeguarding. We encourage applications from individuals of all backgrounds, experiences, and communities. All offers of employment is subject to satisfactory references, an Enhanced DBS check, and relevant additional checks and online searches in accordance with KCSIE guidance.
Job Title: Logistics Officer - SC Location: Corsham (1-2 days/week on site) Contract Duration : 27/3/27 (possibility of extension) Daily Rate : £400/day (Umbrella Maximum) IR35 Status : Inside IR35 Security Clearance: SC & Sole UK national Minimum Requirement: ILS practitioner Qualification or the civilian equivalent qualification OR a CV that shows an abundance of experience in this sector. Demonstrate and apply Generalist ILS principles Worked in a highly regulated environment Essential: Sole UK National Working Together Making Effective Decisions Communicating & Influencing Demonstrate and apply ILS principles ILS/Support Functional Competence - Operate, report, and dispose support solutions ILS practitioner Qualification or the civilian equivalent qualification OR a CV that shows an abundance of experience in this sector. Must know what ILS is ILS Framework Generalist ILS experience / skills Worked in a highly regulated environment Typical Responsibilities: Develop and maintain the ILS strategy and plans, such as the Integrated Logistics Support Plan (ILSP). Oversee the entire lifecycle of the system through the CADMID cycle, ensuring supportability is considered at every stage of the lifecycle. Act as the primary point of contact for ILS-related matters with internal teams, customers, and suppliers. Collaborate with engineering, procurement, and operations teams to ensure supportability requirements are recognised. Logistics Support Analysis (LSA): Conduct or oversee LSA to identify and optimise support requirements. Ensure that the system is designed for maintainability, reliability, and supportability. Define and manage requirements for spares, tools, test equipment, and facilities Monitor and manage risks associated with component obsolescence. Develop strategies to mitigate obsolescence issues, such as identifying alternative components or redesigning. Ensure compliance with relevant standards, regulations, and contractual requirements. Stay updated on industry best practices and emerging technologies. To apply for this role please submit your latest CV or contact Aspect Resources on (phone number removed) Disability Confident As a member of the disability confident scheme, CLIENT guarantees to interview all candidates who have a disability and who meet all the essential criteria for the vacancy. In cases where we have a high volume of candidates who have a disability who meet all the essential criteria, we will interview the best candidates from within that group. Armed Forces Covenant CLIENT is proud to support the Armed Forces Covenant and as such, we guarantee to interview all veterans or spouses / partners of military personnel who meet all the essential criteria for the vacancy. In cases where we have a high volume of ex-military candidates / military spouses or partners, who meet all of the essential criteria, we will interview the best candidates from within that group. If you qualify for the above, please notify us on (phone number removed). We will be in touch to discuss your suitability and arrange your Guaranteed Interview. Should you require reasonable adjustments at any point during the recruitment process or if there is a more accessible way for us to communicate, please do let me know.
May 27, 2026
Contractor
Job Title: Logistics Officer - SC Location: Corsham (1-2 days/week on site) Contract Duration : 27/3/27 (possibility of extension) Daily Rate : £400/day (Umbrella Maximum) IR35 Status : Inside IR35 Security Clearance: SC & Sole UK national Minimum Requirement: ILS practitioner Qualification or the civilian equivalent qualification OR a CV that shows an abundance of experience in this sector. Demonstrate and apply Generalist ILS principles Worked in a highly regulated environment Essential: Sole UK National Working Together Making Effective Decisions Communicating & Influencing Demonstrate and apply ILS principles ILS/Support Functional Competence - Operate, report, and dispose support solutions ILS practitioner Qualification or the civilian equivalent qualification OR a CV that shows an abundance of experience in this sector. Must know what ILS is ILS Framework Generalist ILS experience / skills Worked in a highly regulated environment Typical Responsibilities: Develop and maintain the ILS strategy and plans, such as the Integrated Logistics Support Plan (ILSP). Oversee the entire lifecycle of the system through the CADMID cycle, ensuring supportability is considered at every stage of the lifecycle. Act as the primary point of contact for ILS-related matters with internal teams, customers, and suppliers. Collaborate with engineering, procurement, and operations teams to ensure supportability requirements are recognised. Logistics Support Analysis (LSA): Conduct or oversee LSA to identify and optimise support requirements. Ensure that the system is designed for maintainability, reliability, and supportability. Define and manage requirements for spares, tools, test equipment, and facilities Monitor and manage risks associated with component obsolescence. Develop strategies to mitigate obsolescence issues, such as identifying alternative components or redesigning. Ensure compliance with relevant standards, regulations, and contractual requirements. Stay updated on industry best practices and emerging technologies. To apply for this role please submit your latest CV or contact Aspect Resources on (phone number removed) Disability Confident As a member of the disability confident scheme, CLIENT guarantees to interview all candidates who have a disability and who meet all the essential criteria for the vacancy. In cases where we have a high volume of candidates who have a disability who meet all the essential criteria, we will interview the best candidates from within that group. Armed Forces Covenant CLIENT is proud to support the Armed Forces Covenant and as such, we guarantee to interview all veterans or spouses / partners of military personnel who meet all the essential criteria for the vacancy. In cases where we have a high volume of ex-military candidates / military spouses or partners, who meet all of the essential criteria, we will interview the best candidates from within that group. If you qualify for the above, please notify us on (phone number removed). We will be in touch to discuss your suitability and arrange your Guaranteed Interview. Should you require reasonable adjustments at any point during the recruitment process or if there is a more accessible way for us to communicate, please do let me know.
Customer Service Officer (Contact Centre) Pay: £17.33 per hour Location: Wembley, HA9 Job Type: Full-time, Temporary with potential for extension Required: Standard DBS Check Join our team as a Customer Service Officer in our Contact Centre, where you will be at the forefront of responding to customer enquiries via telephone and updating various computer systems. This role is ideal for someone who thrives in a dynamic environment and is committed to providing exceptional customer service. Day-to-Day of the Role: Answer incoming calls across various queues including Switchboard, Housing Repairs, Domestic Abuse, and Housing Needs. Provide first contact resolution for up to five service area enquiries via phone, email, webchat, and social media channels. Efficiently search, utilise, and update a range of databases and IT systems to resolve customer enquiries and process transactions. Manage challenging customer interactions with tact, diplomacy, and empathy. Work collaboratively with internal and external colleagues to resolve customer enquiries and complaints. Maintain high standards of customer care and adhere to Council and Customer Service policies and procedures. Required Skills & Qualifications: Previous experience working in a call centre / similar role Quick learner with the ability to handle a large number of IT systems. Knowledge of local area streets and roads is preferred. Clear and professional telephone manner. Experience in a customer-focused role in a fast-paced environment. Ability to work full-time hours from 8:50 am to 5:04 pm, Monday to Friday. Must be able to work onsite in Wembley Park for the first 3 months, with the possibility of working from home 2 days a week thereafter. Benefits: Competitive hourly rate of £18.07. Hybrid working model after initial training period. Opportunity for contract extension based on performance. Engaging and supportive work environment. How to Apply: To apply for the Customer Service Officer position, please submit your CV detailing your relevant experience. Ensure your application highlights your customer service skills and any relevant local area knowledge.
May 27, 2026
Seasonal
Customer Service Officer (Contact Centre) Pay: £17.33 per hour Location: Wembley, HA9 Job Type: Full-time, Temporary with potential for extension Required: Standard DBS Check Join our team as a Customer Service Officer in our Contact Centre, where you will be at the forefront of responding to customer enquiries via telephone and updating various computer systems. This role is ideal for someone who thrives in a dynamic environment and is committed to providing exceptional customer service. Day-to-Day of the Role: Answer incoming calls across various queues including Switchboard, Housing Repairs, Domestic Abuse, and Housing Needs. Provide first contact resolution for up to five service area enquiries via phone, email, webchat, and social media channels. Efficiently search, utilise, and update a range of databases and IT systems to resolve customer enquiries and process transactions. Manage challenging customer interactions with tact, diplomacy, and empathy. Work collaboratively with internal and external colleagues to resolve customer enquiries and complaints. Maintain high standards of customer care and adhere to Council and Customer Service policies and procedures. Required Skills & Qualifications: Previous experience working in a call centre / similar role Quick learner with the ability to handle a large number of IT systems. Knowledge of local area streets and roads is preferred. Clear and professional telephone manner. Experience in a customer-focused role in a fast-paced environment. Ability to work full-time hours from 8:50 am to 5:04 pm, Monday to Friday. Must be able to work onsite in Wembley Park for the first 3 months, with the possibility of working from home 2 days a week thereafter. Benefits: Competitive hourly rate of £18.07. Hybrid working model after initial training period. Opportunity for contract extension based on performance. Engaging and supportive work environment. How to Apply: To apply for the Customer Service Officer position, please submit your CV detailing your relevant experience. Ensure your application highlights your customer service skills and any relevant local area knowledge.
Our client, a prestigious banking brand who has been situated in the UK for nearly 50 years, is seeking a new Relationship Support individual. This excellent private & commercial banking brand has strong business lines into residential mortgages, BTL and commercial real estate lending. The role will see you in a front line role supporting Business Relationship Managers and support them in effective client portfolio management. The bank is located in Harrow and would reuqire you onsite 5 days per week, however they offer a convienient strict 9am - 5pm. They are ideally seeking someone who lives locally to Harrow upto 10/15miles maximum. Overview The role is primarily responsible for assisting the Relationship Managers in effective client portfolio management; strong communication skills and the confidence to manage frequent client contact is a key requirement. You will become familiar with a specific client portfolio, develop an understanding of client requirements, plus knowledge of the Bank's range of products (Corporate/Commercial/SME Banking) The role will provide support in Credit proposal processing, relationship facilitation, analysis/documentation and customer services. A key challenge in this role is to develop an understanding of client requirements, plus help the Branch/RM Foster professional relationships with the Bank's clients. Credit Proposal Processing Prepare customer credit paper / credit application for various types of credit facilities, analysis of full balance sheet, income statement and cash flow analysis, Scrutiny of all documents, accounts payment history etc. Relationship Facilitation & Service Follow a structured process as assigned by RM/SRM to service existing customer. May visit the customer with/without RM and write the call report, Resolve client query without further escalation. Must respond promptly to emails and telephone calls. Analysis/Documentation Support Maintain the validity of accounts, monitoring receipt of payments from customer and documentation of their facilities. Monitor all accounts in term of credit movement, business volumes and control including pending/overdue documents and payments. Follow up for upcoming TR due dates and PAD Retirements. Provide regular updates to SRM on performance of accounts allocated. Propose renewal of limits, Maintain insurance policies, Stock reports etc. Resource Coordination Pro-actively work with Branch Operation, Credit, and other function to meet customer requirements as approved by Branch/RM. Act as a reference for inter departmental activities to resolve all client servicing queries Compensation The role offers a generous base of £35,000 plus banking benefits and a yearly bonus with yearly salary reviews. Your first year you should earn approx £45,000 total comp, 2nd year £50,000 even an opportunity to move into a RM front line role wehre base salaries can exceed £80,000.
May 27, 2026
Full time
Our client, a prestigious banking brand who has been situated in the UK for nearly 50 years, is seeking a new Relationship Support individual. This excellent private & commercial banking brand has strong business lines into residential mortgages, BTL and commercial real estate lending. The role will see you in a front line role supporting Business Relationship Managers and support them in effective client portfolio management. The bank is located in Harrow and would reuqire you onsite 5 days per week, however they offer a convienient strict 9am - 5pm. They are ideally seeking someone who lives locally to Harrow upto 10/15miles maximum. Overview The role is primarily responsible for assisting the Relationship Managers in effective client portfolio management; strong communication skills and the confidence to manage frequent client contact is a key requirement. You will become familiar with a specific client portfolio, develop an understanding of client requirements, plus knowledge of the Bank's range of products (Corporate/Commercial/SME Banking) The role will provide support in Credit proposal processing, relationship facilitation, analysis/documentation and customer services. A key challenge in this role is to develop an understanding of client requirements, plus help the Branch/RM Foster professional relationships with the Bank's clients. Credit Proposal Processing Prepare customer credit paper / credit application for various types of credit facilities, analysis of full balance sheet, income statement and cash flow analysis, Scrutiny of all documents, accounts payment history etc. Relationship Facilitation & Service Follow a structured process as assigned by RM/SRM to service existing customer. May visit the customer with/without RM and write the call report, Resolve client query without further escalation. Must respond promptly to emails and telephone calls. Analysis/Documentation Support Maintain the validity of accounts, monitoring receipt of payments from customer and documentation of their facilities. Monitor all accounts in term of credit movement, business volumes and control including pending/overdue documents and payments. Follow up for upcoming TR due dates and PAD Retirements. Provide regular updates to SRM on performance of accounts allocated. Propose renewal of limits, Maintain insurance policies, Stock reports etc. Resource Coordination Pro-actively work with Branch Operation, Credit, and other function to meet customer requirements as approved by Branch/RM. Act as a reference for inter departmental activities to resolve all client servicing queries Compensation The role offers a generous base of £35,000 plus banking benefits and a yearly bonus with yearly salary reviews. Your first year you should earn approx £45,000 total comp, 2nd year £50,000 even an opportunity to move into a RM front line role wehre base salaries can exceed £80,000.
Job Title: B usiness Support Officer Location: Ilford Contract: Temporary Hybrid working ( 3 days office based / 2 working from home) Monday to Friday 9am to 5pm (1 hour lunch) Rate: 15.68 hour PAYE (BSO)/ 17.33 Technical Support officer We have 2 new roles available One is a Business Support Officer in children's services Role consists of managing the fostering and adoption panel, this panel is in situ for the approval process of prospective foster carers / connected carers and special guardianship carers. The administrator is responsible for booking all the panels, ensuring the panel is quorate, collating and distribution of panel paperwork, minute taking at the panel itself, Completing the ADMs (agency decision maker) sheets, recording outcomes on Protocol Files (internal system), Updating Fostering Network. Each Panel consists of 52 steps, some of which are small and simple tasks (but will be explained more in detail). Panel is fortnightly meeting, so the way it works, u can take the minutes for one panel and be starting on the next panel, so you are always working on 2 panels at any given time. The individual will link in with the Fostering Team Manager and the Recruitment Engagement Manager. Technical Support Officer Safeguarding Team Minuting Child Protection Conferences. Setting up the conferences, emailing - collating reports from Professionals. Typing up CP Plans / CIN Plans. Updating excel spreadsheets. Working closely with the CP Chair and Social workers. Answering calls and general admin tasks. Are you an organised and proactive individual with a passion for providing outstanding administrative support? If so, we have an exciting opportunity for you! Our client is looking for a Business Support Officer to join their safeguarding team Ilford What You'll Do: Provide high-quality administrative support to Directors and senior officers. Manage calendars, organise meetings, and ensure effective communication. Handle a variety of tasks with flexibility and a positive attitude. Maintain confidentiality while dealing with sensitive information. Contribute to a collaborative and efficient work environment. Minute taking at meetings and conferences Key Responsibilities: Act as the first point of contact for service users and external agencies. Assist with financial administration, including payments and budget monitoring. Maintain accurate records using databases and spreadsheets. organise internal and external events, ensuring everything runs smoothly. Participate in team meetings and support colleagues as needed. What We're Looking For: Minimum of 2 years' administrative experience. Safeguarding experience Strong communication skills, both verbal and written. Proficiency in MS Office and effective IT skills. Excellent customer service abilities and a positive attitude. Ability to handle confidential information with discretion. Must be a strong minute taker If you're ready to take on this exciting challenge and make a difference, we want to hear from you! Apply today and bring your enthusiasm and expertise to our client's team. Ready to make an impact? Submit your application now! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
May 27, 2026
Seasonal
Job Title: B usiness Support Officer Location: Ilford Contract: Temporary Hybrid working ( 3 days office based / 2 working from home) Monday to Friday 9am to 5pm (1 hour lunch) Rate: 15.68 hour PAYE (BSO)/ 17.33 Technical Support officer We have 2 new roles available One is a Business Support Officer in children's services Role consists of managing the fostering and adoption panel, this panel is in situ for the approval process of prospective foster carers / connected carers and special guardianship carers. The administrator is responsible for booking all the panels, ensuring the panel is quorate, collating and distribution of panel paperwork, minute taking at the panel itself, Completing the ADMs (agency decision maker) sheets, recording outcomes on Protocol Files (internal system), Updating Fostering Network. Each Panel consists of 52 steps, some of which are small and simple tasks (but will be explained more in detail). Panel is fortnightly meeting, so the way it works, u can take the minutes for one panel and be starting on the next panel, so you are always working on 2 panels at any given time. The individual will link in with the Fostering Team Manager and the Recruitment Engagement Manager. Technical Support Officer Safeguarding Team Minuting Child Protection Conferences. Setting up the conferences, emailing - collating reports from Professionals. Typing up CP Plans / CIN Plans. Updating excel spreadsheets. Working closely with the CP Chair and Social workers. Answering calls and general admin tasks. Are you an organised and proactive individual with a passion for providing outstanding administrative support? If so, we have an exciting opportunity for you! Our client is looking for a Business Support Officer to join their safeguarding team Ilford What You'll Do: Provide high-quality administrative support to Directors and senior officers. Manage calendars, organise meetings, and ensure effective communication. Handle a variety of tasks with flexibility and a positive attitude. Maintain confidentiality while dealing with sensitive information. Contribute to a collaborative and efficient work environment. Minute taking at meetings and conferences Key Responsibilities: Act as the first point of contact for service users and external agencies. Assist with financial administration, including payments and budget monitoring. Maintain accurate records using databases and spreadsheets. organise internal and external events, ensuring everything runs smoothly. Participate in team meetings and support colleagues as needed. What We're Looking For: Minimum of 2 years' administrative experience. Safeguarding experience Strong communication skills, both verbal and written. Proficiency in MS Office and effective IT skills. Excellent customer service abilities and a positive attitude. Ability to handle confidential information with discretion. Must be a strong minute taker If you're ready to take on this exciting challenge and make a difference, we want to hear from you! Apply today and bring your enthusiasm and expertise to our client's team. Ready to make an impact? Submit your application now! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
Debt Recovery Officer - Brent Contract - ongoing £20.08 per hour PAYE - APPROX £39,200.00 per annum Location: HA9 0FJ / hybrid - 1-2 days in office, 3-4 days work from home Full time Knowledge (please specify all essential criteria): 1. Excellent verbal, written debt recovery negotiation skills.2. Strong numerical, analytical, problem solving and decision-makingskills.3. Knowledge of what is important when delivering good customerservice in a very diverse environment.4. Knowledge of the debt recovery and enforcement process relating to at least one of the following: county and/or magistrates' court. Purpose 1. The post holder is required to recover and enforce collection for debts including Council Tax (NEC) Sundry (Oracle Advanced Collections) and/or any debt recovery portfolio managed within the Council.2. To recover all debts in an efficient and objective manner, giving absolute attention to the financial interests of the Council in terms of all revenue and debt streams, the Council's Debt Recovery policy.3. Ensure that all debt is collected in accordance with prevailing legislation, case law and local policy To find out more information please contact Abbie at Recruitment is done in line with safe recruitment practices. We are an equal opportunity agency.
May 27, 2026
Contractor
Debt Recovery Officer - Brent Contract - ongoing £20.08 per hour PAYE - APPROX £39,200.00 per annum Location: HA9 0FJ / hybrid - 1-2 days in office, 3-4 days work from home Full time Knowledge (please specify all essential criteria): 1. Excellent verbal, written debt recovery negotiation skills.2. Strong numerical, analytical, problem solving and decision-makingskills.3. Knowledge of what is important when delivering good customerservice in a very diverse environment.4. Knowledge of the debt recovery and enforcement process relating to at least one of the following: county and/or magistrates' court. Purpose 1. The post holder is required to recover and enforce collection for debts including Council Tax (NEC) Sundry (Oracle Advanced Collections) and/or any debt recovery portfolio managed within the Council.2. To recover all debts in an efficient and objective manner, giving absolute attention to the financial interests of the Council in terms of all revenue and debt streams, the Council's Debt Recovery policy.3. Ensure that all debt is collected in accordance with prevailing legislation, case law and local policy To find out more information please contact Abbie at Recruitment is done in line with safe recruitment practices. We are an equal opportunity agency.
Your new company We're currently working with a well-established housing organisation to recruit an experienced Housing Officer on a part-time basis.This is an excellent opportunity for someone looking for flexible work while making a real impact within a community-focused environment. Your new role Manage a designated patch of tenancies Deliver a high-quality, customer-focused housing management service Handle tenancy matters including allocations, arrears, and estate management Respond to tenant queries and provide effective solutions Work closely with internal teams and external partners What you'll need to succeed Previous Housing Officer experience is essential. Strong knowledge of tenancy and estate management Excellent communication and problem-solving skills Ability to work independently and manage workload effectively What you'll get in return Competitive hourly rate Flexible part-time working arrangement Immediate start available Opportunity to join a supportive and reputable organisation What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
May 27, 2026
Seasonal
Your new company We're currently working with a well-established housing organisation to recruit an experienced Housing Officer on a part-time basis.This is an excellent opportunity for someone looking for flexible work while making a real impact within a community-focused environment. Your new role Manage a designated patch of tenancies Deliver a high-quality, customer-focused housing management service Handle tenancy matters including allocations, arrears, and estate management Respond to tenant queries and provide effective solutions Work closely with internal teams and external partners What you'll need to succeed Previous Housing Officer experience is essential. Strong knowledge of tenancy and estate management Excellent communication and problem-solving skills Ability to work independently and manage workload effectively What you'll get in return Competitive hourly rate Flexible part-time working arrangement Immediate start available Opportunity to join a supportive and reputable organisation What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Resident Liaison Officer (RLO) Guildford (Office-based with site visits) Permanent 30,000 per annum + 4.5K car allowance Overview: We are currently seeking an experienced Resident Liaison Officer to join a busy team based in Guildford. This role will focus on kitchen and bathroom refurbishment projects within occupied properties, acting as the key point of contact between residents, contractors, and the wider project team. This is an ongoing temporary role with strong potential to become permanent. Key Responsibilities: Act as the primary point of contact for residents during kitchen and bathroom works Build and maintain positive relationships with residents, ensuring clear communication throughout project delivery Conduct pre-start visits to explain works, timelines, and address any concerns Manage resident expectations and handle queries or complaints in a professional and timely manner Provide regular updates to residents regarding progress, delays, or changes Liaise closely with site teams, contractors, and project managers to ensure smooth delivery of works Maintain accurate records of resident interactions and project updates Support vulnerable residents and ensure any specific needs are identified and addressed Ensure high levels of customer satisfaction are achieved at all times Requirements: Proven experience as a Resident Liaison Officer, ideally within kitchen and bathroom refurbishment projects Strong communication and interpersonal skills Ability to manage difficult situations and resolve complaints effectively Highly organised with good administrative skills Full UK driving licence and access to own vehicle (essential) Ability to travel between sites as required Desirable: Experience working within social housing or planned maintenance environments Knowledge of health and safety practices within construction
May 27, 2026
Full time
Resident Liaison Officer (RLO) Guildford (Office-based with site visits) Permanent 30,000 per annum + 4.5K car allowance Overview: We are currently seeking an experienced Resident Liaison Officer to join a busy team based in Guildford. This role will focus on kitchen and bathroom refurbishment projects within occupied properties, acting as the key point of contact between residents, contractors, and the wider project team. This is an ongoing temporary role with strong potential to become permanent. Key Responsibilities: Act as the primary point of contact for residents during kitchen and bathroom works Build and maintain positive relationships with residents, ensuring clear communication throughout project delivery Conduct pre-start visits to explain works, timelines, and address any concerns Manage resident expectations and handle queries or complaints in a professional and timely manner Provide regular updates to residents regarding progress, delays, or changes Liaise closely with site teams, contractors, and project managers to ensure smooth delivery of works Maintain accurate records of resident interactions and project updates Support vulnerable residents and ensure any specific needs are identified and addressed Ensure high levels of customer satisfaction are achieved at all times Requirements: Proven experience as a Resident Liaison Officer, ideally within kitchen and bathroom refurbishment projects Strong communication and interpersonal skills Ability to manage difficult situations and resolve complaints effectively Highly organised with good administrative skills Full UK driving licence and access to own vehicle (essential) Ability to travel between sites as required Desirable: Experience working within social housing or planned maintenance environments Knowledge of health and safety practices within construction
New Build Sales Officer Salary £38,850 (plus car allowance of £2,750) per year Location Hybrid - Peterborough Permanent, Full Time Be part of helping people find a place to call home. At Amplius, our New Build Sales Officers play a key role in delivering an exceptional customer journey across a diverse and growing portfolio of new homes. From first enquiry to post-handover support, you ll lead the end-to-end sales process for predominantly Shared Ownership homes, helping customers take their next step with confidence. Working within a fast-paced and collaborative team, you ll contribute to strategic sales and marketing activity while delivering a high-quality, compliant service that reflects our commitment to customers, quality, and value for money. If this sounds like you, this could be the perfect role to take your next step in. Salary: £38,850 (plus car allowance of £2,750) per year Contract: Permanent, full-time Your week: 36.25 hours Monday to Friday 9am to 5.15pm Location: Hybrid with a weekly presence in our Peterborough office Snapshot of your role Take ownership of customers from qualified enquiry through to legal completion and handover, ensuring continuity and a high-quality customer journey Deliver customer handovers and home demonstrations, supporting understanding of home features, warranties, and aftercare processes Act as a key user of the CRM system, ensuring accurate recording of enquiries, compliance data, and sales milestones Provide exceptional customer service and ensure a positive customer journey at all stages of the process Ensure all sales activity complies with Homes England requirements, Shared Ownership Code, Section 106 obligations, and internal policies, maintaining complete audit-ready sales files Lead on the full sales lifecycle from scheme launch to completion, including preparing homes for market, maintaining low void levels, and supporting off-plan reservations Support sales and marketing activity, including route-to-market decisions, external agent performance, and the use of customer feedback and advocacy Manage sales progression activities including system updates, stakeholder coordination, reporting on KPIs, and supporting continuous improvement across sales processes What we re looking for Proven experience delivering off-plan sales within a development-led programme, with a strong track record in selling Shared Ownership homes from launch through to legal completion Strong understanding of Shared Ownership affordability, eligibility and nomination processes, alongside Section 106 obligations, Homes England requirements and the Capital Funding Guide Experience managing multiple schemes, sales pipelines, marketing activity and budgets in a fast-paced environment, balancing commercial performance with regulatory compliance Strong customer case management, communication and interpersonal skills, with the ability to manage complex conversations and maintain high-quality, accurate sales data. A full UK driving licence & access to a vehicle is essential for this role. DBS clearance is required for this role. Please read the attached Job Description before applying so you get the full scope of the role. You can read about our colleague benefits here - Amplius colleague benefits Important - We do not provide visa sponsorship; you must be eligible to work in the UK. You must reside in the UK for the duration of your employment and provide Right to Work evidence. Closing: 31 May Interviews in Peterborough: Week commencing 8 June We reserve the right to close the vacancy early in response to an overwhelming number of applications or a change in business priorities. If you have any questions, please contact the Amplius Talent Team and we ll be happy to assist you. The Company Amplius is one of the largest housing providers across the Midlands, East and Southeast of England. We own and manage more than 40,000 homes and deliver a range of quality services, including care and support, specialist housing and home ownership options. We re a team of over 1,300 colleagues driven to have a positive impact on people s lives and provide affordable homes that make a difference.
May 27, 2026
Full time
New Build Sales Officer Salary £38,850 (plus car allowance of £2,750) per year Location Hybrid - Peterborough Permanent, Full Time Be part of helping people find a place to call home. At Amplius, our New Build Sales Officers play a key role in delivering an exceptional customer journey across a diverse and growing portfolio of new homes. From first enquiry to post-handover support, you ll lead the end-to-end sales process for predominantly Shared Ownership homes, helping customers take their next step with confidence. Working within a fast-paced and collaborative team, you ll contribute to strategic sales and marketing activity while delivering a high-quality, compliant service that reflects our commitment to customers, quality, and value for money. If this sounds like you, this could be the perfect role to take your next step in. Salary: £38,850 (plus car allowance of £2,750) per year Contract: Permanent, full-time Your week: 36.25 hours Monday to Friday 9am to 5.15pm Location: Hybrid with a weekly presence in our Peterborough office Snapshot of your role Take ownership of customers from qualified enquiry through to legal completion and handover, ensuring continuity and a high-quality customer journey Deliver customer handovers and home demonstrations, supporting understanding of home features, warranties, and aftercare processes Act as a key user of the CRM system, ensuring accurate recording of enquiries, compliance data, and sales milestones Provide exceptional customer service and ensure a positive customer journey at all stages of the process Ensure all sales activity complies with Homes England requirements, Shared Ownership Code, Section 106 obligations, and internal policies, maintaining complete audit-ready sales files Lead on the full sales lifecycle from scheme launch to completion, including preparing homes for market, maintaining low void levels, and supporting off-plan reservations Support sales and marketing activity, including route-to-market decisions, external agent performance, and the use of customer feedback and advocacy Manage sales progression activities including system updates, stakeholder coordination, reporting on KPIs, and supporting continuous improvement across sales processes What we re looking for Proven experience delivering off-plan sales within a development-led programme, with a strong track record in selling Shared Ownership homes from launch through to legal completion Strong understanding of Shared Ownership affordability, eligibility and nomination processes, alongside Section 106 obligations, Homes England requirements and the Capital Funding Guide Experience managing multiple schemes, sales pipelines, marketing activity and budgets in a fast-paced environment, balancing commercial performance with regulatory compliance Strong customer case management, communication and interpersonal skills, with the ability to manage complex conversations and maintain high-quality, accurate sales data. A full UK driving licence & access to a vehicle is essential for this role. DBS clearance is required for this role. Please read the attached Job Description before applying so you get the full scope of the role. You can read about our colleague benefits here - Amplius colleague benefits Important - We do not provide visa sponsorship; you must be eligible to work in the UK. You must reside in the UK for the duration of your employment and provide Right to Work evidence. Closing: 31 May Interviews in Peterborough: Week commencing 8 June We reserve the right to close the vacancy early in response to an overwhelming number of applications or a change in business priorities. If you have any questions, please contact the Amplius Talent Team and we ll be happy to assist you. The Company Amplius is one of the largest housing providers across the Midlands, East and Southeast of England. We own and manage more than 40,000 homes and deliver a range of quality services, including care and support, specialist housing and home ownership options. We re a team of over 1,300 colleagues driven to have a positive impact on people s lives and provide affordable homes that make a difference.
If you're a recruitment professional who loves variety, pace and genuine ownership, this interim role will put you right at the centre of a busy HR function during a period of change. Your new company Bristol based organisation in BS16 Your new role You'll partner closely with the HR Programme Manager and wider People team to deliver end-to-end recruitment, improve processes, and support managers across the business. This is a brilliant opportunity for someone who enjoys both BAU delivery and project-based work, you'll be assisting with the following duties: Recruitment guidance: advising managers, answering queries, and ensuring every campaign runs smoothly. Stakeholder engagement: building relationships across HR and senior leadership. End-to-end process management: managing approvals, ATS workflows and candidate journeys. Project coordination: supporting resourcing projects, tracking progress, and keeping stakeholders aligned. Job description standardisation: reviewing, formatting and preparing JD content for sign-off and future use. Continuous improvement: spotting opportunities to streamline processes and enhance the candidate and manager experience. What you'll need to succeed Minimum 3 years' experience in HR, recruitment, business support or customer service Experience in a customer-focused recruitment or HR environment Strong organisational skills and the ability to manage multiple priorities Confident use of ATS platforms and MS Office A collaborative approach and the ability to build trust quickly Experience supporting projects or process improvements What you'll get in return Flexible working options available. Parking. Friendly team to work with. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. INDHAF Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
May 27, 2026
Seasonal
If you're a recruitment professional who loves variety, pace and genuine ownership, this interim role will put you right at the centre of a busy HR function during a period of change. Your new company Bristol based organisation in BS16 Your new role You'll partner closely with the HR Programme Manager and wider People team to deliver end-to-end recruitment, improve processes, and support managers across the business. This is a brilliant opportunity for someone who enjoys both BAU delivery and project-based work, you'll be assisting with the following duties: Recruitment guidance: advising managers, answering queries, and ensuring every campaign runs smoothly. Stakeholder engagement: building relationships across HR and senior leadership. End-to-end process management: managing approvals, ATS workflows and candidate journeys. Project coordination: supporting resourcing projects, tracking progress, and keeping stakeholders aligned. Job description standardisation: reviewing, formatting and preparing JD content for sign-off and future use. Continuous improvement: spotting opportunities to streamline processes and enhance the candidate and manager experience. What you'll need to succeed Minimum 3 years' experience in HR, recruitment, business support or customer service Experience in a customer-focused recruitment or HR environment Strong organisational skills and the ability to manage multiple priorities Confident use of ATS platforms and MS Office A collaborative approach and the ability to build trust quickly Experience supporting projects or process improvements What you'll get in return Flexible working options available. Parking. Friendly team to work with. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. INDHAF Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Job Title: Customer Service Officer Type: Temporary (6 weeks +) Location: Bristol Salary: £20 umbrella an hour Hours: 37 hours, 5 days in the office BRC are working closely with a housing association seeking a Customer Service Officer to join their Customer Service team on a temporary basis. This role involves acting as the first point of contact for customer enquiries, delivering an end-to-end customer service experience across multiple communication channels including telephone, email, social media and face-to-face interactions. Duties: Deliver professional and customer-focused service in line with organisational values and objectives. Respond to customer enquiries relating to repairs, housing management, tenancy management, estate management and rent accounts. Diagnose and raise repair requests, ensuring correct priorities and instructions are issued. Liaise with colleagues and contractors to resolve customer queries effectively. Handle difficult or sensitive situations calmly and professionally. Escalate safeguarding concerns and complex issues where appropriate. Maintain accurate records and update systems with customer information and service requests. Support performance targets including call quality and customer satisfaction measures. Handle confidential and sensitive information in line with GDPR requirements. Requirements: Previous experience working in a customer-focused environment. Strong communication and administrative skills. Experience dealing with customers in challenging or stressful situations. Ability to manage multiple tasks and prioritise workload effectively. Good IT skills including Microsoft Office packages. Ability to remain calm under pressure and provide effective problem solving. Knowledge of GDPR and handling sensitive information. Experience within social housing or repairs services is desirable. Benefits: - Opportunity to work within a supportive and collaborative team - Training and development opportunities - Varied and rewarding workload - Inclusive working environment For more information, please call Meg Smith on or . To apply, please submit your CV outlining your relevant experience and qualifications. We will be reviewing applications on an ongoing basis until the position is filled.
May 27, 2026
Contractor
Job Title: Customer Service Officer Type: Temporary (6 weeks +) Location: Bristol Salary: £20 umbrella an hour Hours: 37 hours, 5 days in the office BRC are working closely with a housing association seeking a Customer Service Officer to join their Customer Service team on a temporary basis. This role involves acting as the first point of contact for customer enquiries, delivering an end-to-end customer service experience across multiple communication channels including telephone, email, social media and face-to-face interactions. Duties: Deliver professional and customer-focused service in line with organisational values and objectives. Respond to customer enquiries relating to repairs, housing management, tenancy management, estate management and rent accounts. Diagnose and raise repair requests, ensuring correct priorities and instructions are issued. Liaise with colleagues and contractors to resolve customer queries effectively. Handle difficult or sensitive situations calmly and professionally. Escalate safeguarding concerns and complex issues where appropriate. Maintain accurate records and update systems with customer information and service requests. Support performance targets including call quality and customer satisfaction measures. Handle confidential and sensitive information in line with GDPR requirements. Requirements: Previous experience working in a customer-focused environment. Strong communication and administrative skills. Experience dealing with customers in challenging or stressful situations. Ability to manage multiple tasks and prioritise workload effectively. Good IT skills including Microsoft Office packages. Ability to remain calm under pressure and provide effective problem solving. Knowledge of GDPR and handling sensitive information. Experience within social housing or repairs services is desirable. Benefits: - Opportunity to work within a supportive and collaborative team - Training and development opportunities - Varied and rewarding workload - Inclusive working environment For more information, please call Meg Smith on or . To apply, please submit your CV outlining your relevant experience and qualifications. We will be reviewing applications on an ongoing basis until the position is filled.
A Housing Association is currently looking for a Home Ownership Support Adviser on a temporary basis for about 3 months. Key responsibilities are as follows Be the conveyancing specialist within the Home Ownership Support team acting as the single point of contact for your customers, providing sound advice,proactively progressing transactions and unlocking obstacles to completion/resolution. Lead on all relevant legally administrative functions related to the transfer or disposal of property. Manage a complex and demanding caseload, juggling competing priorities, ensuring cases are progressed and deadlines met. Work under your own initiative to determine actions and advice needed for each transaction. Competently handle customer enquiries about a range of Low-Cost Home Ownership products. Support with the management of team in-boxes and general enquiries. Supply day-to-day supervisory and escalation support for the Home Ownership Support Officers and Operations staff, hosting surgeries and providing training across the organisation to share your expertise. Lead on the disposal of void units, undertaking viewings or on-site visits if required. Actively champion continuous improvement, identifying and suggesting service improvements for implementation and work collaboratively with the wider department to reach our joint objectives. Build and maintain collaborative working relationships with internal and external stakeholders to foster better outcomes for our residents, drive successful transactions and share expertise. Be engaged on policy and legislative changes, highlighting risks and following relevant policies and procedures as required. Achieve high levels of customer satisfaction and financial targets as set by the Home Ownership Support Manager, in line with our customer strategy. Drive income by actively promote staircasing, loft conversion, lease extension and loan redemption, managing all aspects of each application. Meet our compliance requirements, ensuring data is recorded correctly, and transactions are completed in line with regulatory and audit requirements. Inform business planning thorough effective progression and accurate forecasting of your transactions. Support Operations and our customers by making sure new accounts are set-up, amended and closed as needed, including the amendment of rents and ground rents. Manage complaints and service recovery effectively and within designated timescales. Support team and departmental projects as required by the Home Ownership Support Manager. Support the effective management of other low-cost home ownership products (historic or new) as necessary. PAYE 26.81 Umbrella 35.46 Hybrid role Essential requirements Worked in a similar role previously and has knowledge of shared ownership,lease extensions,right to buy, affordable housing, understanding ground rent. Experience of working independently to deliver excellent customer service across a diverse workload, in a fast paced, target driven environment. Must be immediately available or on short notice
May 27, 2026
Seasonal
A Housing Association is currently looking for a Home Ownership Support Adviser on a temporary basis for about 3 months. Key responsibilities are as follows Be the conveyancing specialist within the Home Ownership Support team acting as the single point of contact for your customers, providing sound advice,proactively progressing transactions and unlocking obstacles to completion/resolution. Lead on all relevant legally administrative functions related to the transfer or disposal of property. Manage a complex and demanding caseload, juggling competing priorities, ensuring cases are progressed and deadlines met. Work under your own initiative to determine actions and advice needed for each transaction. Competently handle customer enquiries about a range of Low-Cost Home Ownership products. Support with the management of team in-boxes and general enquiries. Supply day-to-day supervisory and escalation support for the Home Ownership Support Officers and Operations staff, hosting surgeries and providing training across the organisation to share your expertise. Lead on the disposal of void units, undertaking viewings or on-site visits if required. Actively champion continuous improvement, identifying and suggesting service improvements for implementation and work collaboratively with the wider department to reach our joint objectives. Build and maintain collaborative working relationships with internal and external stakeholders to foster better outcomes for our residents, drive successful transactions and share expertise. Be engaged on policy and legislative changes, highlighting risks and following relevant policies and procedures as required. Achieve high levels of customer satisfaction and financial targets as set by the Home Ownership Support Manager, in line with our customer strategy. Drive income by actively promote staircasing, loft conversion, lease extension and loan redemption, managing all aspects of each application. Meet our compliance requirements, ensuring data is recorded correctly, and transactions are completed in line with regulatory and audit requirements. Inform business planning thorough effective progression and accurate forecasting of your transactions. Support Operations and our customers by making sure new accounts are set-up, amended and closed as needed, including the amendment of rents and ground rents. Manage complaints and service recovery effectively and within designated timescales. Support team and departmental projects as required by the Home Ownership Support Manager. Support the effective management of other low-cost home ownership products (historic or new) as necessary. PAYE 26.81 Umbrella 35.46 Hybrid role Essential requirements Worked in a similar role previously and has knowledge of shared ownership,lease extensions,right to buy, affordable housing, understanding ground rent. Experience of working independently to deliver excellent customer service across a diverse workload, in a fast paced, target driven environment. Must be immediately available or on short notice
Housing Officer £38,746.40 (plus car allowance of £2,750) per year Hybrid - Peterborough Permanent, Full Time At Amplius, we believe great neighbourhoods start with great relationships. As a Housing Officer, you ll be out in our communities, getting to know customers, tackling issues that matter and helping people feel safe, supported and proud of where they live. If you enjoy working with people, solving problems and making a positive difference every day, this could be the perfect role for you. Salary: £38,746.40 (plus car allowance of £2,750) per year Contract: Permanent, full time Your week: 36.25 hours Monday to Friday 9am to 5.15pm Location: Hybrid with a weekly presence in our Peterborough office. This role requires travel in and around the Peterborough area. Snapshot of your role Manage a portfolio of tenancies, ensuring compliance with agreements, policies, and relevant legislation. Handle a caseload of complex tenancy and neighbourhood issues, including enforcement and compliance-related cases. Minimise voids and support efficient re-letting of properties while maintaining high standards. Carry out pre-tenancy interviews and provide ongoing support to help customers sustain their tenancies. Monitor and improve estate standards, including communal areas, grounds maintenance, and safety compliance. Build strong relationships with local authorities, police, and community partners to address local issues and improve neighbourhoods. Maintain accurate case records, ensure GDPR compliance, and meet performance targets while managing your own workload. What we re looking for CIH Level 3 qualification, or willingness to work towards it. Proven experience in estate and neighbourhood management within a housing environment. Experience of managing people, including providing direction and performance support where required. Strong understanding of housing regulation and the ability to apply this in practice. Experience of building effective relationships with local authorities and external partners. Confidence using housing management systems and maintaining accurate records. Ability to work flexibly across a large geographical area and prioritise a varied workload. A collaborative, resilient approach with the ability to remain calm and effective when handling complex situations. DBS clearance, a full UK driving licence, access to your own vehicle and willingness to travel are all essential requirements for this role. Please read the attached Job Description before applying so you get the full scope of the role. You can read about our colleague benefits here - Amplius colleague benefits Important - We do not provide visa sponsorship; you must be eligible to work in the UK. You must reside in the UK for the duration of your employment and provide Right to Work evidence. Closing: 7 June Interviews in Peterborough: 12 June We reserve the right to close the vacancy early in response to an overwhelming number of applications or a change in business priorities. If you have any questions, please contact the Amplius Talent Team and we ll be happy to assist you. The Company Amplius is one of the largest housing providers across the Midlands, East and Southeast of England. We own and manage more than 40,000 homes and deliver a range of quality services, including care and support, specialist housing and home ownership options. We re a team of over 1,300 colleagues driven to have a positive impact on people s lives and provide affordable homes that make a difference.
May 27, 2026
Full time
Housing Officer £38,746.40 (plus car allowance of £2,750) per year Hybrid - Peterborough Permanent, Full Time At Amplius, we believe great neighbourhoods start with great relationships. As a Housing Officer, you ll be out in our communities, getting to know customers, tackling issues that matter and helping people feel safe, supported and proud of where they live. If you enjoy working with people, solving problems and making a positive difference every day, this could be the perfect role for you. Salary: £38,746.40 (plus car allowance of £2,750) per year Contract: Permanent, full time Your week: 36.25 hours Monday to Friday 9am to 5.15pm Location: Hybrid with a weekly presence in our Peterborough office. This role requires travel in and around the Peterborough area. Snapshot of your role Manage a portfolio of tenancies, ensuring compliance with agreements, policies, and relevant legislation. Handle a caseload of complex tenancy and neighbourhood issues, including enforcement and compliance-related cases. Minimise voids and support efficient re-letting of properties while maintaining high standards. Carry out pre-tenancy interviews and provide ongoing support to help customers sustain their tenancies. Monitor and improve estate standards, including communal areas, grounds maintenance, and safety compliance. Build strong relationships with local authorities, police, and community partners to address local issues and improve neighbourhoods. Maintain accurate case records, ensure GDPR compliance, and meet performance targets while managing your own workload. What we re looking for CIH Level 3 qualification, or willingness to work towards it. Proven experience in estate and neighbourhood management within a housing environment. Experience of managing people, including providing direction and performance support where required. Strong understanding of housing regulation and the ability to apply this in practice. Experience of building effective relationships with local authorities and external partners. Confidence using housing management systems and maintaining accurate records. Ability to work flexibly across a large geographical area and prioritise a varied workload. A collaborative, resilient approach with the ability to remain calm and effective when handling complex situations. DBS clearance, a full UK driving licence, access to your own vehicle and willingness to travel are all essential requirements for this role. Please read the attached Job Description before applying so you get the full scope of the role. You can read about our colleague benefits here - Amplius colleague benefits Important - We do not provide visa sponsorship; you must be eligible to work in the UK. You must reside in the UK for the duration of your employment and provide Right to Work evidence. Closing: 7 June Interviews in Peterborough: 12 June We reserve the right to close the vacancy early in response to an overwhelming number of applications or a change in business priorities. If you have any questions, please contact the Amplius Talent Team and we ll be happy to assist you. The Company Amplius is one of the largest housing providers across the Midlands, East and Southeast of England. We own and manage more than 40,000 homes and deliver a range of quality services, including care and support, specialist housing and home ownership options. We re a team of over 1,300 colleagues driven to have a positive impact on people s lives and provide affordable homes that make a difference.
Chief Technology Officer Location : Hybrid/Office based in London EC4R Salary : £170,000+ and 20% performance-related bonus + Excellent Benefits! Contract Type : Full Time, Permanent What We Can Offer You : 30 Days Annual Leave, 20% share package, Additional Holiday Purchase, Hybrid Working, Life Assurance, Vitality Private Healthcare, Subsidised Gym Memberships, Cycle to Work Scheme, Discount Vouchers and Access to Wellbeing Resources Why Do We Want You We are seeking a bold, visionary, and hands-on Chief Technology Officer to lead Wilmington Plc s technology strategy at a defining moment in our journey. Wilmington is undergoing a significant evolution, repositioning itself as a RegTech Business Services platform. Technology is no longer a support function, it is the engine that will drive our growth, differentiation, and long-term success. This role exists because we are serious about transformation. As CTO, you will play a central role in shaping how Wilmington looks, operates, and competes in the future. You will unite platforms, people, data, and products into a coherent, scalable, and future-ready technology ecosystem that enables innovation at pace. This is a rare opportunity to leave a lasting legacy: architecting a modern technology landscape, embedding AI at scale, and leading change across an acquisitive, ambitious business. Please note : To complete your application, you will be redirected to Wilmington Plc s career site. At Wilmington Plc, we celebrate individuality and are committed to fostering an inclusive workplace. As a Disability Confident employer, we shortlist all applicants who meet the essential role criteria and guarantee an interview for candidates with disabilities who meet these criteria. For reasonable adjustments or to apply under our interview guarantee scheme, please use the contact details provided once you have clicked apply ! Job Purpose, Tasks and Responsibilities Reporting directly to the CEO, the CTO is accountable for defining and delivering Wilmington s technology vision, ensuring it underpins our strategic ambitions and accelerates transformation across the group. You will operate as a trusted executive leader, shaping corporate strategy, guiding investment decisions, and ensuring technology enables innovation, scalability, and sustainable growth. This role blends strategic leadership with hands-on influence, setting direction while ensuring delivery excellence. You will be responsible for: Leading the delivery of a modern, composable architecture across proprietary platforms, cloud infrastructure (AWS, Azure, GCP), CI/CD pipelines, and core business systems such as Salesforce Ensuring technology scalability and integration capability to support ongoing acquisitions and rapid business growth Building, inspiring, and leading a high-performing, future-focused technology function spanning Engineering, Architecture, Data, and Systems Embedding a culture of technical excellence, learning, accountability, and continuous improvement Championing Agile and product-led delivery models that drive measurable business outcomes Defining and executing an ambitious AI strategy, unlocking value from LLMs and emerging technologies while ensuring governance, ethics, and IP protection Designing and overseeing an internal AI operations platform that integrates enterprise systems, automation workflows, and data assets Establishing robust AI governance frameworks aligned with regulatory expectations and industry best practice Driving AI-assisted development approaches to significantly enhance productivity, quality, and speed-to-market Managing strategic technology partnerships and vendors to maximise value, innovation, and performance Setting enterprise-wide technical standards to ensure consistency, resilience, and long-term sustainability Improving operational efficiency, availability, and performance across infrastructure and services Supporting strategic planning, financial oversight, and investment business cases at executive level Leading technology input into product and platform roadmaps aligned to business-unit priorities Acting as a visible, credible technology leader both internally and externally, representing Wilmington s vision and capability What s the Best Thing About This Role You will define and deliver the technology vision for a business in the midst of meaningful, purposeful transformation. With strong board-level sponsorship and a broad mandate for change, this role offers genuine freedom to innovate. You will shape how Wilmington competes in an increasingly AI-driven and regulated world building platforms, products, and capabilities that truly differentiate us and create long-term value. What s the Most Challenging Thing About This Role The challenge lies in balancing ambition with pragmatism. You will need to unlock innovation and transformation while maximising the value of existing platforms, teams, and investments. At the same time, you will be navigating rapid technological change (particularly in AI) while maintaining stability, governance, and trust across a complex and regulated environment. What We re Looking For To be successful in this role, you must have / be: Deep expertise in cloud architecture (AWS, Azure, or GCP), including large-scale, resilient system design and frameworks such as Well-Architected, with the ability to clearly communicate complex concepts to non-technical stakeholders Strong experience in Enterprise Architecture, solution design, and delivering complex technology transformations at scale Proven capability in modern engineering practices, including containerisation, CI/CD pipelines, Agile delivery, and code quality tooling Strong understanding of data platforms, visualisation, and product management principles, translating market and technology trends into compelling roadmaps Experience with CRM platforms (Salesforce and/or Dynamics 365), e-learning platforms, and data-led or information services environments Demonstrable success leading M&A technology integration, from due diligence through to post-acquisition execution Strong research orientation with a passion for identifying, assessing, and embedding emerging technologies Extensive experience (10+ years) in senior technology leadership roles within digitally enabled, platform-driven, or media-led environments Hands-on experience with AI and LLM platforms (e.g. Claude, GPT), including an understanding of capabilities, trade-offs, and enterprise adoption Working knowledge of Model Context Protocol (MCP) and agentic AI architectures, with experience integrating AI securely and at scale Practical experience in enterprise AI governance, prompt engineering, and deployment approaches (including RAG, fine-tuning considerations, and risk mitigation) Experience leveraging AI-assisted development tools (e.g. GitHub Copilot, Claude Code) to materially improve engineering productivity and delivery outcomes We know it s not a skill, but the successful candidate must have permission to work in the role s location by the start of their employment. About Us Wilmington plc is a dynamic and expanding group of companies with a shared purpose turning knowledge into advantage. We provide trusted information, training, and insight to professional markets across Risk & Compliance, Finance, Legal, and Insight sectors. Our businesses empower organisations and professionals to perform better by providing high-quality, relevant, and reliable knowledge. We collaborate across the group, share success, and focus relentlessly on delivering value to our customers. Join us and do Work That Means Something At Wilmington plc, we help global customers do the right business in the right way providing the data, insights, and education they need to navigate an increasingly complex GRC landscape. When you join us, you won t just shape a company s technology future you ll make a meaningful impact for our customers. We offer flexible hybrid working, strong development opportunities, and an environment where leadership, innovation, and purpose go hand in hand. Whether you re seeking your next defining role or ready to lead change at scale, this is work with meaning. Join us and make a real difference. Click on APPLY today!
May 27, 2026
Full time
Chief Technology Officer Location : Hybrid/Office based in London EC4R Salary : £170,000+ and 20% performance-related bonus + Excellent Benefits! Contract Type : Full Time, Permanent What We Can Offer You : 30 Days Annual Leave, 20% share package, Additional Holiday Purchase, Hybrid Working, Life Assurance, Vitality Private Healthcare, Subsidised Gym Memberships, Cycle to Work Scheme, Discount Vouchers and Access to Wellbeing Resources Why Do We Want You We are seeking a bold, visionary, and hands-on Chief Technology Officer to lead Wilmington Plc s technology strategy at a defining moment in our journey. Wilmington is undergoing a significant evolution, repositioning itself as a RegTech Business Services platform. Technology is no longer a support function, it is the engine that will drive our growth, differentiation, and long-term success. This role exists because we are serious about transformation. As CTO, you will play a central role in shaping how Wilmington looks, operates, and competes in the future. You will unite platforms, people, data, and products into a coherent, scalable, and future-ready technology ecosystem that enables innovation at pace. This is a rare opportunity to leave a lasting legacy: architecting a modern technology landscape, embedding AI at scale, and leading change across an acquisitive, ambitious business. Please note : To complete your application, you will be redirected to Wilmington Plc s career site. At Wilmington Plc, we celebrate individuality and are committed to fostering an inclusive workplace. As a Disability Confident employer, we shortlist all applicants who meet the essential role criteria and guarantee an interview for candidates with disabilities who meet these criteria. For reasonable adjustments or to apply under our interview guarantee scheme, please use the contact details provided once you have clicked apply ! Job Purpose, Tasks and Responsibilities Reporting directly to the CEO, the CTO is accountable for defining and delivering Wilmington s technology vision, ensuring it underpins our strategic ambitions and accelerates transformation across the group. You will operate as a trusted executive leader, shaping corporate strategy, guiding investment decisions, and ensuring technology enables innovation, scalability, and sustainable growth. This role blends strategic leadership with hands-on influence, setting direction while ensuring delivery excellence. You will be responsible for: Leading the delivery of a modern, composable architecture across proprietary platforms, cloud infrastructure (AWS, Azure, GCP), CI/CD pipelines, and core business systems such as Salesforce Ensuring technology scalability and integration capability to support ongoing acquisitions and rapid business growth Building, inspiring, and leading a high-performing, future-focused technology function spanning Engineering, Architecture, Data, and Systems Embedding a culture of technical excellence, learning, accountability, and continuous improvement Championing Agile and product-led delivery models that drive measurable business outcomes Defining and executing an ambitious AI strategy, unlocking value from LLMs and emerging technologies while ensuring governance, ethics, and IP protection Designing and overseeing an internal AI operations platform that integrates enterprise systems, automation workflows, and data assets Establishing robust AI governance frameworks aligned with regulatory expectations and industry best practice Driving AI-assisted development approaches to significantly enhance productivity, quality, and speed-to-market Managing strategic technology partnerships and vendors to maximise value, innovation, and performance Setting enterprise-wide technical standards to ensure consistency, resilience, and long-term sustainability Improving operational efficiency, availability, and performance across infrastructure and services Supporting strategic planning, financial oversight, and investment business cases at executive level Leading technology input into product and platform roadmaps aligned to business-unit priorities Acting as a visible, credible technology leader both internally and externally, representing Wilmington s vision and capability What s the Best Thing About This Role You will define and deliver the technology vision for a business in the midst of meaningful, purposeful transformation. With strong board-level sponsorship and a broad mandate for change, this role offers genuine freedom to innovate. You will shape how Wilmington competes in an increasingly AI-driven and regulated world building platforms, products, and capabilities that truly differentiate us and create long-term value. What s the Most Challenging Thing About This Role The challenge lies in balancing ambition with pragmatism. You will need to unlock innovation and transformation while maximising the value of existing platforms, teams, and investments. At the same time, you will be navigating rapid technological change (particularly in AI) while maintaining stability, governance, and trust across a complex and regulated environment. What We re Looking For To be successful in this role, you must have / be: Deep expertise in cloud architecture (AWS, Azure, or GCP), including large-scale, resilient system design and frameworks such as Well-Architected, with the ability to clearly communicate complex concepts to non-technical stakeholders Strong experience in Enterprise Architecture, solution design, and delivering complex technology transformations at scale Proven capability in modern engineering practices, including containerisation, CI/CD pipelines, Agile delivery, and code quality tooling Strong understanding of data platforms, visualisation, and product management principles, translating market and technology trends into compelling roadmaps Experience with CRM platforms (Salesforce and/or Dynamics 365), e-learning platforms, and data-led or information services environments Demonstrable success leading M&A technology integration, from due diligence through to post-acquisition execution Strong research orientation with a passion for identifying, assessing, and embedding emerging technologies Extensive experience (10+ years) in senior technology leadership roles within digitally enabled, platform-driven, or media-led environments Hands-on experience with AI and LLM platforms (e.g. Claude, GPT), including an understanding of capabilities, trade-offs, and enterprise adoption Working knowledge of Model Context Protocol (MCP) and agentic AI architectures, with experience integrating AI securely and at scale Practical experience in enterprise AI governance, prompt engineering, and deployment approaches (including RAG, fine-tuning considerations, and risk mitigation) Experience leveraging AI-assisted development tools (e.g. GitHub Copilot, Claude Code) to materially improve engineering productivity and delivery outcomes We know it s not a skill, but the successful candidate must have permission to work in the role s location by the start of their employment. About Us Wilmington plc is a dynamic and expanding group of companies with a shared purpose turning knowledge into advantage. We provide trusted information, training, and insight to professional markets across Risk & Compliance, Finance, Legal, and Insight sectors. Our businesses empower organisations and professionals to perform better by providing high-quality, relevant, and reliable knowledge. We collaborate across the group, share success, and focus relentlessly on delivering value to our customers. Join us and do Work That Means Something At Wilmington plc, we help global customers do the right business in the right way providing the data, insights, and education they need to navigate an increasingly complex GRC landscape. When you join us, you won t just shape a company s technology future you ll make a meaningful impact for our customers. We offer flexible hybrid working, strong development opportunities, and an environment where leadership, innovation, and purpose go hand in hand. Whether you re seeking your next defining role or ready to lead change at scale, this is work with meaning. Join us and make a real difference. Click on APPLY today!
Resident Liaison Officer (RLO) Temp to Perm Manchester (North Manchester & surrounding areas) 29,000 - 31,000 Monday-Friday 8:00am-4:30pm Start: Immediate/Notice period Are you an experienced Resident Liaison Officer who enjoys being the friendly, professional link between residents, site teams and clients? We're recruiting for a well-established property maintenance contractor working across North Manchester. This is a temp-to-perm opportunity for the right person, offering stability and the chance to join a supportive team on long-term works. The Role You'll be the key point of contact for residents, ensuring communication is clear, consistent and customer-focused throughout the works programme. Key Responsibilities Liaise with residents, Scheme Managers and the client to keep everyone informed Support the delivery of social value / community engagement events Collate customer satisfaction surveys and feedback Monitor, log and help resolve resident complaints in a professional manner Work closely with the Site/Project Manager to maintain a strong communication bridge Support conflict resolution and de-escalate concerns on site where needed What We're Looking For Experience as an RLO/CLO (or similar customer-facing role in construction/property services or construction) Strong customer service and communication skills Confident handling sensitive conversations and complaints Organised, proactive and able to manage multiple stakeholders Interested? Send your CV over or call Jess on (phone number removed) for a quick chat. Key words: Resident Liaison Officer, RLO, Tenant Liaison Officer, TLO, Customer Liaison Officer, CLO, Customer Care, Property Services, Repairs & Maintenance, Construction, Manchester, North West
May 27, 2026
Seasonal
Resident Liaison Officer (RLO) Temp to Perm Manchester (North Manchester & surrounding areas) 29,000 - 31,000 Monday-Friday 8:00am-4:30pm Start: Immediate/Notice period Are you an experienced Resident Liaison Officer who enjoys being the friendly, professional link between residents, site teams and clients? We're recruiting for a well-established property maintenance contractor working across North Manchester. This is a temp-to-perm opportunity for the right person, offering stability and the chance to join a supportive team on long-term works. The Role You'll be the key point of contact for residents, ensuring communication is clear, consistent and customer-focused throughout the works programme. Key Responsibilities Liaise with residents, Scheme Managers and the client to keep everyone informed Support the delivery of social value / community engagement events Collate customer satisfaction surveys and feedback Monitor, log and help resolve resident complaints in a professional manner Work closely with the Site/Project Manager to maintain a strong communication bridge Support conflict resolution and de-escalate concerns on site where needed What We're Looking For Experience as an RLO/CLO (or similar customer-facing role in construction/property services or construction) Strong customer service and communication skills Confident handling sensitive conversations and complaints Organised, proactive and able to manage multiple stakeholders Interested? Send your CV over or call Jess on (phone number removed) for a quick chat. Key words: Resident Liaison Officer, RLO, Tenant Liaison Officer, TLO, Customer Liaison Officer, CLO, Customer Care, Property Services, Repairs & Maintenance, Construction, Manchester, North West
Job Title: Customer Service Officer Location: Croydon Hourly rate: £16 per hour PAYE Contract Length: 3-month contract (possibility of extension) Working Pattern: Full Time, Monday - Friday, 36 hours- Hybrid working available ASAP Start Job Duties: Being the first point of contact for interaction with vulnerable clients and their carers. Take decisions within established procedures dealing with end user and prescriber queries and issues. Ability to work flexibly to support the move to stretched working days and weekend operating as required. Liaising with external clients and internal company functions, to arrange daily work schedules for equipment deliveries and collections. Co-ordinate delivery priorities with logistics and technical officers, in accordance to company guidance standards, ensuring that urgent requests are initiated in a timely fashion. Person Specification: The ideal candidate must have: Ability to work with vulnerable individuals, including adults with disabilities, mental health conditions, or older people. Experience liaising with carers and understanding their needs and challenges Previous experience in a customer facing role Strong interpersonal skills, including empathy, patience and active listening Competent in using IT systems Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser
May 27, 2026
Seasonal
Job Title: Customer Service Officer Location: Croydon Hourly rate: £16 per hour PAYE Contract Length: 3-month contract (possibility of extension) Working Pattern: Full Time, Monday - Friday, 36 hours- Hybrid working available ASAP Start Job Duties: Being the first point of contact for interaction with vulnerable clients and their carers. Take decisions within established procedures dealing with end user and prescriber queries and issues. Ability to work flexibly to support the move to stretched working days and weekend operating as required. Liaising with external clients and internal company functions, to arrange daily work schedules for equipment deliveries and collections. Co-ordinate delivery priorities with logistics and technical officers, in accordance to company guidance standards, ensuring that urgent requests are initiated in a timely fashion. Person Specification: The ideal candidate must have: Ability to work with vulnerable individuals, including adults with disabilities, mental health conditions, or older people. Experience liaising with carers and understanding their needs and challenges Previous experience in a customer facing role Strong interpersonal skills, including empathy, patience and active listening Competent in using IT systems Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser
Surge Support Role - Swansea Location: Swansea, SA7 Fully Office Based Pay Rate: 13.90 paid on a weekly basis Contract Type: Temporary (chance of an extension but down to business need) Hours: 37.5 per week 8am-4pm/9am-5pm (flexibility needed) Start Date: Monday 8th June 2026 About the role: Join our service wide team at HM Land Registry and play a key role in supporting the smooth flow of operational work across the organisation. Reporting to the Steering Group, this role will help manage the backlog of cases and ensure the work is directed to the relevant areas of the business. Key Responsibilities: Control the distribution and allocation of applications Investigate reports and escalate issues appropriately Liaise with operational teams on application progress Maintain accurate application lists and records Communicate with customers via phone or email when required Record actions using the Points Arising Screen (PAS) and any correspondence issued Identify recurring issues and contribute to continuous improvement Carry out additional administrative tasks as needed Experience needed: Strong attention to detail with the ability to identify gaps or errors Confident following written procedures Experience working collaboratively to achieve shared goals Excellent organisational and time management skills Effective verbal and written communication skills Good working knowledge of Microsoft Office (Outlook, Word, Excel) Previous admin and/or customer service experience in an office environment Successful candidates will be subject to a Basic DBS check and 3 years of referencing checks. If this is a role you would be interested in, please apply online today. Please note - due to a high volume of applications, we may only contact shortlisted applicants. Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy. As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer. Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you. In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.
May 27, 2026
Seasonal
Surge Support Role - Swansea Location: Swansea, SA7 Fully Office Based Pay Rate: 13.90 paid on a weekly basis Contract Type: Temporary (chance of an extension but down to business need) Hours: 37.5 per week 8am-4pm/9am-5pm (flexibility needed) Start Date: Monday 8th June 2026 About the role: Join our service wide team at HM Land Registry and play a key role in supporting the smooth flow of operational work across the organisation. Reporting to the Steering Group, this role will help manage the backlog of cases and ensure the work is directed to the relevant areas of the business. Key Responsibilities: Control the distribution and allocation of applications Investigate reports and escalate issues appropriately Liaise with operational teams on application progress Maintain accurate application lists and records Communicate with customers via phone or email when required Record actions using the Points Arising Screen (PAS) and any correspondence issued Identify recurring issues and contribute to continuous improvement Carry out additional administrative tasks as needed Experience needed: Strong attention to detail with the ability to identify gaps or errors Confident following written procedures Experience working collaboratively to achieve shared goals Excellent organisational and time management skills Effective verbal and written communication skills Good working knowledge of Microsoft Office (Outlook, Word, Excel) Previous admin and/or customer service experience in an office environment Successful candidates will be subject to a Basic DBS check and 3 years of referencing checks. If this is a role you would be interested in, please apply online today. Please note - due to a high volume of applications, we may only contact shortlisted applicants. Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy. As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer. Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you. In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.
Surge Support Role - Plymouth Location: Plymouth, PL6 Fully Office Based Pay Rate: 13.90 paid on a weekly basis Contract Type: Temporary (chance of an extension but down to business need) Hours: 37.5 per week 8am-4pm/9am-5pm (flexibility needed) Start Date: Monday 8th June 2026 About the role: Join our service wide team at HM Land Registry and play a key role in supporting the smooth flow of operational work across the organisation. Reporting to the Steering Group, this role will help manage the backlog of cases and ensure the work is directed to the relevant areas of the business. Key Responsibilities: Control the distribution and allocation of applications Investigate reports and escalate issues appropriately Liaise with operational teams on application progress Maintain accurate application lists and records Communicate with customers via phone or email when required Record actions using the Points Arising Screen (PAS) and any correspondence issued Identify recurring issues and contribute to continuous improvement Carry out additional administrative tasks as needed Experience needed: Strong attention to detail with the ability to identify gaps or errors Confident following written procedures Experience working collaboratively to achieve shared goals Excellent organisational and time management skills Effective verbal and written communication skills Good working knowledge of Microsoft Office (Outlook, Word, Excel) Previous admin and/or customer service experience in an office environment Successful candidates will be subject to a Basic DBS check and 3 years of referencing checks. If this is a role you would be interested in, please apply online today. Please note - due to a high volume of applications, we may only contact shortlisted applicants. Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy. As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer. Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you. In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.
May 27, 2026
Seasonal
Surge Support Role - Plymouth Location: Plymouth, PL6 Fully Office Based Pay Rate: 13.90 paid on a weekly basis Contract Type: Temporary (chance of an extension but down to business need) Hours: 37.5 per week 8am-4pm/9am-5pm (flexibility needed) Start Date: Monday 8th June 2026 About the role: Join our service wide team at HM Land Registry and play a key role in supporting the smooth flow of operational work across the organisation. Reporting to the Steering Group, this role will help manage the backlog of cases and ensure the work is directed to the relevant areas of the business. Key Responsibilities: Control the distribution and allocation of applications Investigate reports and escalate issues appropriately Liaise with operational teams on application progress Maintain accurate application lists and records Communicate with customers via phone or email when required Record actions using the Points Arising Screen (PAS) and any correspondence issued Identify recurring issues and contribute to continuous improvement Carry out additional administrative tasks as needed Experience needed: Strong attention to detail with the ability to identify gaps or errors Confident following written procedures Experience working collaboratively to achieve shared goals Excellent organisational and time management skills Effective verbal and written communication skills Good working knowledge of Microsoft Office (Outlook, Word, Excel) Previous admin and/or customer service experience in an office environment Successful candidates will be subject to a Basic DBS check and 3 years of referencing checks. If this is a role you would be interested in, please apply online today. Please note - due to a high volume of applications, we may only contact shortlisted applicants. Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy. As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer. Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you. In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.
