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ARC IT Recruitment
CRM Application Manager, Banking
ARC IT Recruitment
CRM Application Manager, Banking London, City | 6-month contract (inside IR35) A globally recognised investment bank is looking for an experienced CRM Application Manager to own their business application estate and lead technology delivery across a high-profile division. This is a hands-on application ownership role with real breadth - CRM platforms, SaaS and on-premise applications, vendor management, and a rolling portfolio of change projects. You'll be the senior IT partner to the business, combining deep application knowledge with stakeholder credibility at the most senior levels. The Role Application Ownership & Lifecycle Management Own the end-to-end life cycle of major business applications - CRM systems, SaaS platforms and on-premise solutions - from implementation through to decommission Manage vendor contracts, SLAs and service schedules across the application portfolio Ensure all applications are compliant, patched, documented and maintained in the CMDB Oversee application support structures including Level 1, 2 and 3 processes Lead application enhancements, integrations and upgrades through to production Portfolio & Project Delivery Manage a rolling portfolio of technology change projects, acting as IT Project Manager and Business Analyst Translate business requirements into technical solutions aligned to IT architecture and security policy Oversee SaaS and cloud-hosted application implementations across private and public environments Stakeholder & Relationship Management Act as the primary IT interface for the division - trusted partner, escalation point and advisor Chair monthly portfolio review meetings covering progress, risks and incidents Manage shadow IT risk and advise senior management on IT service delivery policy People & Governance Line manage and develop a team of IT Business Analysts Own IT budget planning and charge-back processes for the division Manage resource allocation across projects within agreed budgets What We're Looking For Proven experience in a senior application management in a financial services environment Strong, demonstrable experience with CRM platforms and complex application landscapes (investment banking or M&A advisory environment highly advantageous) Experience managing the full application life cycle - vendor governance, SLAs, upgrades, patching and decommission Solid project management and business analysis background; Prince2, PMP or APM preferred Confident managing demanding senior stakeholders and operating as a trusted IT partner to the business Proven vendor management and contract governance experience Familiarity with CMDB management and IT governance frameworks Engagement: Inside IR35 day rate contract or Fixed Term Contract whichever suits you. Apply now or send your CV directly. Interviews are moving quickly.
Jun 15, 2026
CRM Application Manager, Banking London, City | 6-month contract (inside IR35) A globally recognised investment bank is looking for an experienced CRM Application Manager to own their business application estate and lead technology delivery across a high-profile division. This is a hands-on application ownership role with real breadth - CRM platforms, SaaS and on-premise applications, vendor management, and a rolling portfolio of change projects. You'll be the senior IT partner to the business, combining deep application knowledge with stakeholder credibility at the most senior levels. The Role Application Ownership & Lifecycle Management Own the end-to-end life cycle of major business applications - CRM systems, SaaS platforms and on-premise solutions - from implementation through to decommission Manage vendor contracts, SLAs and service schedules across the application portfolio Ensure all applications are compliant, patched, documented and maintained in the CMDB Oversee application support structures including Level 1, 2 and 3 processes Lead application enhancements, integrations and upgrades through to production Portfolio & Project Delivery Manage a rolling portfolio of technology change projects, acting as IT Project Manager and Business Analyst Translate business requirements into technical solutions aligned to IT architecture and security policy Oversee SaaS and cloud-hosted application implementations across private and public environments Stakeholder & Relationship Management Act as the primary IT interface for the division - trusted partner, escalation point and advisor Chair monthly portfolio review meetings covering progress, risks and incidents Manage shadow IT risk and advise senior management on IT service delivery policy People & Governance Line manage and develop a team of IT Business Analysts Own IT budget planning and charge-back processes for the division Manage resource allocation across projects within agreed budgets What We're Looking For Proven experience in a senior application management in a financial services environment Strong, demonstrable experience with CRM platforms and complex application landscapes (investment banking or M&A advisory environment highly advantageous) Experience managing the full application life cycle - vendor governance, SLAs, upgrades, patching and decommission Solid project management and business analysis background; Prince2, PMP or APM preferred Confident managing demanding senior stakeholders and operating as a trusted IT partner to the business Proven vendor management and contract governance experience Familiarity with CMDB management and IT governance frameworks Engagement: Inside IR35 day rate contract or Fixed Term Contract whichever suits you. Apply now or send your CV directly. Interviews are moving quickly.
Curo Services
Service Desk Analyst - Up to £36K PA - East Kilbride - Hybrid (4 DPW On-Site)
Curo Services East Kilbride, Lanarkshire
Subject - Service Desk Analyst - Up to £36K PA - East Kilbride - Hybrid (4 DPW On-Site) Location: East Kilbride - Hybrid (4DPW on-Site) Salary: £30-36K Per Annum Benefits: Discretionary bonus, healthcare, pension, life assurance, hybrid working, career development, and regular team events The Client: We are partnering with a growing technology business delivering complex software solutions to customers across the UK. With an established customer base, a strong market presence and a focus on service excellence, they are looking to strengthen their Service team with the addition of a Service Desk Analyst. This is an opportunity to join a collaborative organisation where you'll have real ownership, exposure to a variety of technologies and the chance to contribute to both operational improvements and key business projects. The Candidate: You will have experience working within a Service Desk, Application Support, IT Support or Technical Support environment, ideally within a software, SaaS or technology-led business. You'll be customer-focused, highly organised and comfortable managing multiple priorities in a fast-paced environment. Experience working within ITIL-based processes, handling incidents, problems and service requests is essential, alongside the ability to communicate effectively with both technical and non-technical stakeholders. We're looking for someone who takes ownership, enjoys solving problems and has a proactive approach to service delivery and continuous improvement. The Role: We're looking for a proactive and customer-focused Service Desk Analyst to support the delivery of critical software services used by customers across the UK. Working closely with the Service Manager and wider technical teams, you'll play a key role in maintaining service quality, resolving operational issues and driving continual service improvements. This is a varied role combining service operations, customer support and project coordination responsibilities. Alongside supporting day-to-day service delivery, you'll take ownership of coordinating an upcoming office relocation project from East Kilbride to Glasgow city centre, acting as the on-site liaison for key stakeholders. Following the move, you'll provide light-touch facilities coordination support for the office. Key Duties: Manage and progress incidents, problems and service requests through to resolution. Support customer onboarding activities and project implementations. Assist with change management and release management processes. Manage and maintain service monitoring solutions. Produce, review and present customer-facing service reports. Support the prioritisation of live defects and operational issues. Validate and communicate software release notes to customers. Work proactively with technical teams to ensure service availability and performance. Coordinate office relocation project. Liaise with landlords, suppliers, contractors and internal stakeholders. Support ongoing office and facilities management activities. Contribute to continual service improvement initiatives. Requirements: Previous experience within a Service Desk, IT Support, Application Support or Technical Support role. Experience working within an ITIL-based environment. Experience operating against customer SLAs. Strong customer service and stakeholder management skills. Excellent written and verbal communication skills. Strong Microsoft Office skills, including Excel, Outlook and Word. Ability to explain technical concepts to non-technical users. Strong organisational skills and attention to detail. Ability to manage and prioritise multiple tasks effectively Nice to Have (Not Essential): Application Support experience. Experience within a software development or SaaS environment. Jira and/or Zendesk experience. Experience with incident, problem and change management processes. Experience using monitoring tools. BI or reporting tool experience. Supplier or vendor management experience. Experience supporting software releases. Knowledge of JavaScript or another Scripting language. To apply for this Service Desk Analyst permanent job, please click the button below and submit your latest CV. Curo Services endeavours to respond to all applications, however this may not always be possible during periods of high volume. Thank you for your patience. Curo Services is a trading name of Curo Resourcing Ltd and acts as an Employment Business for contract and temporary recruitment as well as an Employment Agency in relation to permanent vacancies.
Jun 15, 2026
Full time
Subject - Service Desk Analyst - Up to £36K PA - East Kilbride - Hybrid (4 DPW On-Site) Location: East Kilbride - Hybrid (4DPW on-Site) Salary: £30-36K Per Annum Benefits: Discretionary bonus, healthcare, pension, life assurance, hybrid working, career development, and regular team events The Client: We are partnering with a growing technology business delivering complex software solutions to customers across the UK. With an established customer base, a strong market presence and a focus on service excellence, they are looking to strengthen their Service team with the addition of a Service Desk Analyst. This is an opportunity to join a collaborative organisation where you'll have real ownership, exposure to a variety of technologies and the chance to contribute to both operational improvements and key business projects. The Candidate: You will have experience working within a Service Desk, Application Support, IT Support or Technical Support environment, ideally within a software, SaaS or technology-led business. You'll be customer-focused, highly organised and comfortable managing multiple priorities in a fast-paced environment. Experience working within ITIL-based processes, handling incidents, problems and service requests is essential, alongside the ability to communicate effectively with both technical and non-technical stakeholders. We're looking for someone who takes ownership, enjoys solving problems and has a proactive approach to service delivery and continuous improvement. The Role: We're looking for a proactive and customer-focused Service Desk Analyst to support the delivery of critical software services used by customers across the UK. Working closely with the Service Manager and wider technical teams, you'll play a key role in maintaining service quality, resolving operational issues and driving continual service improvements. This is a varied role combining service operations, customer support and project coordination responsibilities. Alongside supporting day-to-day service delivery, you'll take ownership of coordinating an upcoming office relocation project from East Kilbride to Glasgow city centre, acting as the on-site liaison for key stakeholders. Following the move, you'll provide light-touch facilities coordination support for the office. Key Duties: Manage and progress incidents, problems and service requests through to resolution. Support customer onboarding activities and project implementations. Assist with change management and release management processes. Manage and maintain service monitoring solutions. Produce, review and present customer-facing service reports. Support the prioritisation of live defects and operational issues. Validate and communicate software release notes to customers. Work proactively with technical teams to ensure service availability and performance. Coordinate office relocation project. Liaise with landlords, suppliers, contractors and internal stakeholders. Support ongoing office and facilities management activities. Contribute to continual service improvement initiatives. Requirements: Previous experience within a Service Desk, IT Support, Application Support or Technical Support role. Experience working within an ITIL-based environment. Experience operating against customer SLAs. Strong customer service and stakeholder management skills. Excellent written and verbal communication skills. Strong Microsoft Office skills, including Excel, Outlook and Word. Ability to explain technical concepts to non-technical users. Strong organisational skills and attention to detail. Ability to manage and prioritise multiple tasks effectively Nice to Have (Not Essential): Application Support experience. Experience within a software development or SaaS environment. Jira and/or Zendesk experience. Experience with incident, problem and change management processes. Experience using monitoring tools. BI or reporting tool experience. Supplier or vendor management experience. Experience supporting software releases. Knowledge of JavaScript or another Scripting language. To apply for this Service Desk Analyst permanent job, please click the button below and submit your latest CV. Curo Services endeavours to respond to all applications, however this may not always be possible during periods of high volume. Thank you for your patience. Curo Services is a trading name of Curo Resourcing Ltd and acts as an Employment Business for contract and temporary recruitment as well as an Employment Agency in relation to permanent vacancies.
SKY
Audience Planning Analyst
SKY
For this role we offer the hybrid working approach with 3 days a week onsite in Osterley campus. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. Sky Business is on an exciting journey to use data more intelligently to engage and grow our business audiences. We're looking for a Data Strategist to play a pivotal role in shaping and delivering our B2B audience strategy, driving smarter targeting, measurement, and optimisation across verticals. Sitting within the Data and Marketing Operations team, you'll act as the bridge between Advanced Analytics, Marketing Operations, and Commercial and Marketing teams-ensuring data-driven insights are turned into actionable marketing strategies. You'll also collaborate with third-party marketing service suppliers to enhance Sky Business' B2B audience capabilities. What you'll do: Develop and own the B2B audience data strategy, ensuring audience segmentation and targeting are insight-led and commercially focused. Collaborate with Advanced Analytics to translate complex data outputs into actionable audience and campaign strategies. Develops, analyses and reports on Audience Segmentation/Models to inform Sky's Business commercial or revenue strategy Work closely with Marketing Operations to ensure effective campaign activation and performance measurement. Partner with Commercial and Marketing teams to align data initiatives with business objectives and customer growth priorities. Manage relationships with third-party data and marketing service providers, ensuring best-in-class data management, enrichment, and integration practices. Champion data governance and compliance within marketing operations, ensuring ethical and compliant use of customer and prospect data. Drive innovation in how Sky Business uses data to identify and target high-value audiences across sectors and channels. What you'll bring: Proven experience in data strategy, insights, audience planning, or marketing analytics within a B2B environment, with strong expertise in segmentation and data-driven audience development across channels. Strong technical capability in Python and SQL, with experience managing data structures and automating workflows and reporting (e.g. SQL, Alteryx). Ability to translate business questions into data solutions, and turn complex analysis into clear, actionable marketing insights. Confident stakeholder manager, able to influence across functions and levels, and work effectively with external partners and data providers. Solid understanding of marketing data platforms (GCP, CRM, CDP, DMP) and analytics tools, with a collaborative, growth-focused mindset. Team Overview Sky Business is a new, exciting division of Sky. We're passionate about giving small businesses a better broadband experience and we've learnt everything we know from one of the leading providers of business broadband in the United States, Comcast. With an exciting, fast-paced start up environment, we're looking for exceptional people, to help drive our business forward. And with the support of a truly trusting and collaborative team, you'll grow alongside our business. The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work: We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home. We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process. Your office base: Osterley: Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Jun 15, 2026
Full time
For this role we offer the hybrid working approach with 3 days a week onsite in Osterley campus. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. Sky Business is on an exciting journey to use data more intelligently to engage and grow our business audiences. We're looking for a Data Strategist to play a pivotal role in shaping and delivering our B2B audience strategy, driving smarter targeting, measurement, and optimisation across verticals. Sitting within the Data and Marketing Operations team, you'll act as the bridge between Advanced Analytics, Marketing Operations, and Commercial and Marketing teams-ensuring data-driven insights are turned into actionable marketing strategies. You'll also collaborate with third-party marketing service suppliers to enhance Sky Business' B2B audience capabilities. What you'll do: Develop and own the B2B audience data strategy, ensuring audience segmentation and targeting are insight-led and commercially focused. Collaborate with Advanced Analytics to translate complex data outputs into actionable audience and campaign strategies. Develops, analyses and reports on Audience Segmentation/Models to inform Sky's Business commercial or revenue strategy Work closely with Marketing Operations to ensure effective campaign activation and performance measurement. Partner with Commercial and Marketing teams to align data initiatives with business objectives and customer growth priorities. Manage relationships with third-party data and marketing service providers, ensuring best-in-class data management, enrichment, and integration practices. Champion data governance and compliance within marketing operations, ensuring ethical and compliant use of customer and prospect data. Drive innovation in how Sky Business uses data to identify and target high-value audiences across sectors and channels. What you'll bring: Proven experience in data strategy, insights, audience planning, or marketing analytics within a B2B environment, with strong expertise in segmentation and data-driven audience development across channels. Strong technical capability in Python and SQL, with experience managing data structures and automating workflows and reporting (e.g. SQL, Alteryx). Ability to translate business questions into data solutions, and turn complex analysis into clear, actionable marketing insights. Confident stakeholder manager, able to influence across functions and levels, and work effectively with external partners and data providers. Solid understanding of marketing data platforms (GCP, CRM, CDP, DMP) and analytics tools, with a collaborative, growth-focused mindset. Team Overview Sky Business is a new, exciting division of Sky. We're passionate about giving small businesses a better broadband experience and we've learnt everything we know from one of the leading providers of business broadband in the United States, Comcast. With an exciting, fast-paced start up environment, we're looking for exceptional people, to help drive our business forward. And with the support of a truly trusting and collaborative team, you'll grow alongside our business. The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work: We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home. We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process. Your office base: Osterley: Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
SKY
Senior ServiceNow Engineer
SKY
This role can also be based in London ( Osterley). We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. What you'll do As a senior developer within the CyberSecurity Organization, you'll be working on building the critical workflows in ServiceNow that enable the company's ability to track, fix, and prevent security vulnerabilities and deficiencies. The applications and workflows you create keep our company and our customers safe and secure. Your specific job functions may include: Write efficient, scalable code and continuously improve system performance and stability of the ServiceNow platform. Design, develop, and maintain new ServiceNow applications and platform enhancements within the scope of CyberSecurity. Troubleshoot, debug, and resolve complex technical issues across ServiceNow modules. Provide guidance and mentorship to team members on ServiceNow development and portal usage. Collaborate with cross-functional teams to understand requirements and deliver high-quality solutions, working closely with the ServiceNow architect and business analysts. Utilize ServiceNow best practices, coding standards, and ITIL processes. Participate in code reviews and provide constructive feedback to improve development quality. Write and maintain automated scripts that test your code against requirements. What you'll bring Significant hands-on experience developing within a ServiceNow platform. Both ServiceNow Development and Administration experience (Business Rules, Client Scripts, Script Includes, UI Policies, etc.). At least one of the following certifications is required: ServiceNow ITIL Certification ServiceNow Certified System Administrator (CSA) Understanding of ServiceNow architecture and performance optimization techniques. Strong development experience with: JavaScript Business Rules, Client Scripts, Script Includes UI Policies, UI Actions Flow Designer and Workflows Excellent debugging and problem-solving skills. Ability to write clean, maintainable, and high-performing code. Excellent communication and collaboration abilities. Ability to work independently and lead technical initiatives. Team overview Cyber Security Our products, platforms and technologies are constantly evolving that's why keeping Sky safe from cyber-attacks is one of our top priorities. Our Cyber Security team helps the business grow while protecting our customers, colleagues and partners from increasingly sophisticated cyber threats. Our team includes Cyber Fusion Centre, Security Services, Risk and Compliance, Programme Delivery and Business Security, and we work across the UK, Italy and Germany. Join us and you'll get involved in tackling challenges and future threats in an ever-changing cyber landscape. The rewards There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences Inclusion & how you'll work We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process. Your office space Livingston Watermark House Our lively campus is a free shuttle bus away from Livingston South train station and the town centre. Plus there's onsite parking available for cars, motorbikes and bicycles. You'll be well fed at our subsidised canteen, and you can keep in shape at our onsite gym - or play a game of pool or table tennis. Osterley Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. We'd love to hear from you Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next. But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we'll back you all the way. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Jun 15, 2026
Full time
This role can also be based in London ( Osterley). We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. What you'll do As a senior developer within the CyberSecurity Organization, you'll be working on building the critical workflows in ServiceNow that enable the company's ability to track, fix, and prevent security vulnerabilities and deficiencies. The applications and workflows you create keep our company and our customers safe and secure. Your specific job functions may include: Write efficient, scalable code and continuously improve system performance and stability of the ServiceNow platform. Design, develop, and maintain new ServiceNow applications and platform enhancements within the scope of CyberSecurity. Troubleshoot, debug, and resolve complex technical issues across ServiceNow modules. Provide guidance and mentorship to team members on ServiceNow development and portal usage. Collaborate with cross-functional teams to understand requirements and deliver high-quality solutions, working closely with the ServiceNow architect and business analysts. Utilize ServiceNow best practices, coding standards, and ITIL processes. Participate in code reviews and provide constructive feedback to improve development quality. Write and maintain automated scripts that test your code against requirements. What you'll bring Significant hands-on experience developing within a ServiceNow platform. Both ServiceNow Development and Administration experience (Business Rules, Client Scripts, Script Includes, UI Policies, etc.). At least one of the following certifications is required: ServiceNow ITIL Certification ServiceNow Certified System Administrator (CSA) Understanding of ServiceNow architecture and performance optimization techniques. Strong development experience with: JavaScript Business Rules, Client Scripts, Script Includes UI Policies, UI Actions Flow Designer and Workflows Excellent debugging and problem-solving skills. Ability to write clean, maintainable, and high-performing code. Excellent communication and collaboration abilities. Ability to work independently and lead technical initiatives. Team overview Cyber Security Our products, platforms and technologies are constantly evolving that's why keeping Sky safe from cyber-attacks is one of our top priorities. Our Cyber Security team helps the business grow while protecting our customers, colleagues and partners from increasingly sophisticated cyber threats. Our team includes Cyber Fusion Centre, Security Services, Risk and Compliance, Programme Delivery and Business Security, and we work across the UK, Italy and Germany. Join us and you'll get involved in tackling challenges and future threats in an ever-changing cyber landscape. The rewards There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences Inclusion & how you'll work We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process. Your office space Livingston Watermark House Our lively campus is a free shuttle bus away from Livingston South train station and the town centre. Plus there's onsite parking available for cars, motorbikes and bicycles. You'll be well fed at our subsidised canteen, and you can keep in shape at our onsite gym - or play a game of pool or table tennis. Osterley Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. We'd love to hear from you Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next. But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we'll back you all the way. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
SKY
Java & .NET Developer
SKY
We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. This is an exciting opportunity to join the Content Platforms team within Content Technology and Innovation at Sky . As a Software Engineer, you will work in a collaborative, high-performing delivery team responsible for building and supporting mission - critical platforms that ensure Sky's content reaches millions of customers across products such as Sky Q, Sky Glass, Sky Go and NOW . For this role we offer the hybrid working approach with 2 days a week onsite in Osterley office. What you'll do Build, enhance and maintain cloud-based services and applications that form part of Sky's Group Content Platform. Participate in all stages of the software development lifecycle, from analysis and design through to implementation, testing and post - launch support . Work on distributed systems using technologies such as Java, Spring, Kafka, .NET (C#) and AWS , ensuring reliability, scalability and performance. Contribute to the technical direction of the team, promoting strong engineering standards, clean design and continuous improvement. Collaborate closely with analysts, testers and other engineers within an agile (Scrum) delivery team, taking part in ceremonies, code reviews and pair programming. Support, maintain and improve both cloud-based and on - premise applications (including legacy tech stacks), diagnosing issues, ensuring operational stability and adapting to evolving team priorities. What you'll bring Solid previous experience building backend services using Java (Spring) and .NET (C#) in a production environment. Good working knowledge of SQL databases (e.g. Oracle, SQL Server) and NoSQL databases such as Couchbase . Experience with event-driven or asynchronous architectures , including messaging or streaming platforms such as Kafka . Hands-on experience delivering solutions in a cloud environment , ideally AWS , and working with containerisation technologies (Docker, Kubernetes). Applied knowledge of software engineering best practices, including object - oriented design, APIs (REST), automated testing, CI/CD and Agile methodologies . Demonstrable adaptability and flexibility, with experience working across both modern cloud-based systems and legacy/ on-premise environments, and the ability to respond to shifting team and platform priorities. Team overview Content Technology and Innovation The team sits within Sky's wider Content Technology and Innovation organisation, which is responsible for the systems and platforms that power content ingestion, rights management, processing and distribution across Sky's European markets. This role offers the chance to work on scalable, distributed systems using modern cloud and streaming technologies while contributing to the evolution of Sky's core content platforms. The rewards There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences Inclusion & how you'll work We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate . Please flag any adjustments you need to your recruiter as early as you can. We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process. Your office space : Osterley: Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. We'd love to hear from you Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next. But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we'll back you all the way. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Jun 15, 2026
Full time
We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. This is an exciting opportunity to join the Content Platforms team within Content Technology and Innovation at Sky . As a Software Engineer, you will work in a collaborative, high-performing delivery team responsible for building and supporting mission - critical platforms that ensure Sky's content reaches millions of customers across products such as Sky Q, Sky Glass, Sky Go and NOW . For this role we offer the hybrid working approach with 2 days a week onsite in Osterley office. What you'll do Build, enhance and maintain cloud-based services and applications that form part of Sky's Group Content Platform. Participate in all stages of the software development lifecycle, from analysis and design through to implementation, testing and post - launch support . Work on distributed systems using technologies such as Java, Spring, Kafka, .NET (C#) and AWS , ensuring reliability, scalability and performance. Contribute to the technical direction of the team, promoting strong engineering standards, clean design and continuous improvement. Collaborate closely with analysts, testers and other engineers within an agile (Scrum) delivery team, taking part in ceremonies, code reviews and pair programming. Support, maintain and improve both cloud-based and on - premise applications (including legacy tech stacks), diagnosing issues, ensuring operational stability and adapting to evolving team priorities. What you'll bring Solid previous experience building backend services using Java (Spring) and .NET (C#) in a production environment. Good working knowledge of SQL databases (e.g. Oracle, SQL Server) and NoSQL databases such as Couchbase . Experience with event-driven or asynchronous architectures , including messaging or streaming platforms such as Kafka . Hands-on experience delivering solutions in a cloud environment , ideally AWS , and working with containerisation technologies (Docker, Kubernetes). Applied knowledge of software engineering best practices, including object - oriented design, APIs (REST), automated testing, CI/CD and Agile methodologies . Demonstrable adaptability and flexibility, with experience working across both modern cloud-based systems and legacy/ on-premise environments, and the ability to respond to shifting team and platform priorities. Team overview Content Technology and Innovation The team sits within Sky's wider Content Technology and Innovation organisation, which is responsible for the systems and platforms that power content ingestion, rights management, processing and distribution across Sky's European markets. This role offers the chance to work on scalable, distributed systems using modern cloud and streaming technologies while contributing to the evolution of Sky's core content platforms. The rewards There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences Inclusion & how you'll work We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate . Please flag any adjustments you need to your recruiter as early as you can. We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process. Your office space : Osterley: Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. We'd love to hear from you Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next. But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we'll back you all the way. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
JOB SWITCH LTD
Service Operations Analyst
JOB SWITCH LTD
Main purpose of Service Operations Analyst The Technology Business Unit operates to Design, Deliver, Run and Maintain the technology solutions and services required for the Council to process business and deliver services to the residents of Lambeth. Service Operations Analyst All functions work collaboratively to deliver effective end to end solutions and services. Service Operations Analyst This role works within the Run and Maintain function which is accountable for managing the day-to-day operation of technology solutions and services to maintain security, availability, and continuous improvement to enable effective business operations with high levels of customer satisfaction. Service Operations Analyst This function is also required to support the Delivery function by providing resources to build digital and information technology solutions and services that meet the Design requirements and for providing early life support for new and changing solutions and services accepted into live operation. 1. Responsible for initiating and monitoring actions to investigate and resolve problems in systems, processes, and services. Assists with the implementation of agreed remedies and preventative measures to assure continuity and avoid disruption to business services ensuring high level of customer satisfaction. 1 2. Responsible for monitoring service component capacity and initiates actions to resolve any shortfalls according to agreed procedures to ensure continuity of service and avoid disruption to business services. 3. Responsible for ensures that tracking and monitoring of performance of service delivery through all channels (human, digital, self-service, automated) is carried out, metrics and reports are created, analysed, and distributed, issues are resolved and identified improvements are delivered through the Continuous Service Improvement Plan 4. Responsible for controlling IT assets, including business and operational software licencing, ensuring that administration of the acquisition, storage, distribution, movement, and disposal of assets is carried out to reduce cost, maintain security and enable reuse and avoiding unnecessary acquisition. 5. Responsible for working with Technology Assurance and Operations teams to implement arrangements for disaster recovery and documents recovery procedures in order to ensure a rapid recovery of business services reducing any adverse impact on business operations. 6. Responsible for assessing, analysing, developing, documenting, and controlling the implementation of changes based on requests for change to ensure continuity of operations and avoidance of incidents resulting from IT change in the business environment. To take responsibility, appropriate to the post for tackling racism and promoting good race, ethnic and community relations. 3 4 PERSON SPECIFICATION It is essential that in your written supporting statement you give evidence or examples of your proven experience in each of the short-listing criteria marked Application Able to demonstrate a clear understanding and capability to work within relevant IT related standards including IITIL V4, ISO/IEC 38500, ISO/IEC 27001, ISO/IEC 22301, ISO/IEC 20000, PRINCE2 and MSP E4 Qualification Educated to GCSE level or equivalent Hold ITIL V4 Foundation accreditation 5 Core Behaviour Communicates Effectively Communicates
Jun 15, 2026
Contractor
Main purpose of Service Operations Analyst The Technology Business Unit operates to Design, Deliver, Run and Maintain the technology solutions and services required for the Council to process business and deliver services to the residents of Lambeth. Service Operations Analyst All functions work collaboratively to deliver effective end to end solutions and services. Service Operations Analyst This role works within the Run and Maintain function which is accountable for managing the day-to-day operation of technology solutions and services to maintain security, availability, and continuous improvement to enable effective business operations with high levels of customer satisfaction. Service Operations Analyst This function is also required to support the Delivery function by providing resources to build digital and information technology solutions and services that meet the Design requirements and for providing early life support for new and changing solutions and services accepted into live operation. 1. Responsible for initiating and monitoring actions to investigate and resolve problems in systems, processes, and services. Assists with the implementation of agreed remedies and preventative measures to assure continuity and avoid disruption to business services ensuring high level of customer satisfaction. 1 2. Responsible for monitoring service component capacity and initiates actions to resolve any shortfalls according to agreed procedures to ensure continuity of service and avoid disruption to business services. 3. Responsible for ensures that tracking and monitoring of performance of service delivery through all channels (human, digital, self-service, automated) is carried out, metrics and reports are created, analysed, and distributed, issues are resolved and identified improvements are delivered through the Continuous Service Improvement Plan 4. Responsible for controlling IT assets, including business and operational software licencing, ensuring that administration of the acquisition, storage, distribution, movement, and disposal of assets is carried out to reduce cost, maintain security and enable reuse and avoiding unnecessary acquisition. 5. Responsible for working with Technology Assurance and Operations teams to implement arrangements for disaster recovery and documents recovery procedures in order to ensure a rapid recovery of business services reducing any adverse impact on business operations. 6. Responsible for assessing, analysing, developing, documenting, and controlling the implementation of changes based on requests for change to ensure continuity of operations and avoidance of incidents resulting from IT change in the business environment. To take responsibility, appropriate to the post for tackling racism and promoting good race, ethnic and community relations. 3 4 PERSON SPECIFICATION It is essential that in your written supporting statement you give evidence or examples of your proven experience in each of the short-listing criteria marked Application Able to demonstrate a clear understanding and capability to work within relevant IT related standards including IITIL V4, ISO/IEC 38500, ISO/IEC 27001, ISO/IEC 22301, ISO/IEC 20000, PRINCE2 and MSP E4 Qualification Educated to GCSE level or equivalent Hold ITIL V4 Foundation accreditation 5 Core Behaviour Communicates Effectively Communicates
Girling Jones Ltd
Project Manager
Girling Jones Ltd Bath, Somerset
Project Manager (Business Improvement & Change) Bath / Hybrid Working - £500 - £600 per day 12-Month Contract (Likely Extension) The Company An exciting opportunity has arisen for an experienced Project Manager to join a leading international consultancy renowned for delivering some of the world's most complex and innovative engineering, infrastructure and built environment projects. With a strong reputation for technical excellence, innovation and sustainability, the business employs thousands of professionals across multiple global locations and continues to invest heavily in business improvement, digital transformation and operational excellence. As part of a growing Business Improvement & Change function, the organisation is seeking a Project Manager to support the delivery of several strategic internal initiatives that will shape the future of the business. The Opportunity This is a high-profile internal role focused on delivering business change rather than client-facing project delivery. Working closely with senior leadership teams and key stakeholders across the organisation, you will take ownership of multiple strategic initiatives whilst helping to drive continuous improvement across the wider business. Key projects over the next 12 months include: Leading the successful delivery of two major office relocation projects affecting approximately 1,000 employees Supporting the implementation of several ISO compliance and accreditation initiatives Overseeing and managing a Business Analyst responsible for identifying, evaluating and implementing AI-driven systems and business process improvements Supporting wider operational improvement and business transformation programmes Establishing clear governance, reporting and stakeholder engagement across all projects This role offers the opportunity to influence business operations at scale whilst working within a highly respected and collaborative environment. The Role Lead the end-to-end delivery of multiple business improvement and transformation projects Develop project plans, programmes, budgets and resource requirements Manage project governance, reporting, risks, issues and dependencies Coordinate internal stakeholders and external suppliers Support business leaders through change and transformation initiatives Ensure projects are delivered on time, within scope and to agreed objectives Drive stakeholder engagement and communication across the business Contribute to the ongoing development of project delivery frameworks and best practice Monitor project performance and provide regular updates to senior leadership teams Capture lessons learned and promote continuous improvement The Ideal Candidate We are looking for an experienced Project Manager with a proven track record delivering business change projects within complex organisations. You will have successfully led initiatives such as office relocations, workplace and estate change programmes, business system implementations, policy and governance development, operational improvement projects, compliance programmes and wider organisational transformation. The successful candidate will be comfortable managing multiple projects simultaneously, engaging with senior stakeholders and driving change across people, processes and technology. Key Requirements: 5+ years' project management experience Proven delivery of business change and transformation projects Experience across estate, systems, compliance and operational change initiatives Strong stakeholder management and communication skills Experience working within structured PMO or governance environments PRINCE2, APM PMQ, PMP or similar qualification desirable What's in it for You? Long-term 12-month contract with strong potential for extension £500 - £600 per day High-profile strategic projects with genuine business impact Opportunity to lead major transformation initiatives Hybrid working arrangement based from Bath Collaborative and forward-thinking working environment Exposure to senior leadership and decision makers across the organisation If you're an experienced Project Manager who thrives on delivering meaningful business change and enjoys working across complex organisations, we'd like to hear from you.
Jun 15, 2026
Contractor
Project Manager (Business Improvement & Change) Bath / Hybrid Working - £500 - £600 per day 12-Month Contract (Likely Extension) The Company An exciting opportunity has arisen for an experienced Project Manager to join a leading international consultancy renowned for delivering some of the world's most complex and innovative engineering, infrastructure and built environment projects. With a strong reputation for technical excellence, innovation and sustainability, the business employs thousands of professionals across multiple global locations and continues to invest heavily in business improvement, digital transformation and operational excellence. As part of a growing Business Improvement & Change function, the organisation is seeking a Project Manager to support the delivery of several strategic internal initiatives that will shape the future of the business. The Opportunity This is a high-profile internal role focused on delivering business change rather than client-facing project delivery. Working closely with senior leadership teams and key stakeholders across the organisation, you will take ownership of multiple strategic initiatives whilst helping to drive continuous improvement across the wider business. Key projects over the next 12 months include: Leading the successful delivery of two major office relocation projects affecting approximately 1,000 employees Supporting the implementation of several ISO compliance and accreditation initiatives Overseeing and managing a Business Analyst responsible for identifying, evaluating and implementing AI-driven systems and business process improvements Supporting wider operational improvement and business transformation programmes Establishing clear governance, reporting and stakeholder engagement across all projects This role offers the opportunity to influence business operations at scale whilst working within a highly respected and collaborative environment. The Role Lead the end-to-end delivery of multiple business improvement and transformation projects Develop project plans, programmes, budgets and resource requirements Manage project governance, reporting, risks, issues and dependencies Coordinate internal stakeholders and external suppliers Support business leaders through change and transformation initiatives Ensure projects are delivered on time, within scope and to agreed objectives Drive stakeholder engagement and communication across the business Contribute to the ongoing development of project delivery frameworks and best practice Monitor project performance and provide regular updates to senior leadership teams Capture lessons learned and promote continuous improvement The Ideal Candidate We are looking for an experienced Project Manager with a proven track record delivering business change projects within complex organisations. You will have successfully led initiatives such as office relocations, workplace and estate change programmes, business system implementations, policy and governance development, operational improvement projects, compliance programmes and wider organisational transformation. The successful candidate will be comfortable managing multiple projects simultaneously, engaging with senior stakeholders and driving change across people, processes and technology. Key Requirements: 5+ years' project management experience Proven delivery of business change and transformation projects Experience across estate, systems, compliance and operational change initiatives Strong stakeholder management and communication skills Experience working within structured PMO or governance environments PRINCE2, APM PMQ, PMP or similar qualification desirable What's in it for You? Long-term 12-month contract with strong potential for extension £500 - £600 per day High-profile strategic projects with genuine business impact Opportunity to lead major transformation initiatives Hybrid working arrangement based from Bath Collaborative and forward-thinking working environment Exposure to senior leadership and decision makers across the organisation If you're an experienced Project Manager who thrives on delivering meaningful business change and enjoys working across complex organisations, we'd like to hear from you.
Essential Employment
Data Analyst (Transport)
Essential Employment York, Yorkshire
We require a person to work with the bus teams in our partner authorities to compile a detailed schedule of all current contracts, service level agreements and informal arrangements in place that relate to the delivery of bus services, as set out above in the Scope of the Review section. A standard template will be developed to capture this information and the successful person will be expected to work independently to compile details of each contract in a consistent manner so that it can be deployed for a range of purposes that include: • Financial assessment models that our finance consultant will develop. • Assessment of organisational structure and numbers. • Legal, commercial and procurement workstreams so that the scale of contract novation, service level agreement production and new procurement can be understood. • Technology projects that will enable the CA to take on passenger facing systems and hardware/software. We envisage that this role will require someone to work two to three days per week for a two month period. Candidates are required to demonstrate all of the following skills and experience: • excellent skills in data collection and recording • excellent skills in data collation using complex spreadsheets • experience of engaging with senior stakeholder in a public sector setting • knowledge of bus industry systems and contracting processes. If you are interested in the role please apply on our website with your CV, alternatively you can email your CV to Beth quoting the reference number. Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer. All our roles may be subject to pre-employment checks including references so please be prepared. You can also follow us at Twitter/Facebook/LinkedIn or via our website
Jun 15, 2026
Contractor
We require a person to work with the bus teams in our partner authorities to compile a detailed schedule of all current contracts, service level agreements and informal arrangements in place that relate to the delivery of bus services, as set out above in the Scope of the Review section. A standard template will be developed to capture this information and the successful person will be expected to work independently to compile details of each contract in a consistent manner so that it can be deployed for a range of purposes that include: • Financial assessment models that our finance consultant will develop. • Assessment of organisational structure and numbers. • Legal, commercial and procurement workstreams so that the scale of contract novation, service level agreement production and new procurement can be understood. • Technology projects that will enable the CA to take on passenger facing systems and hardware/software. We envisage that this role will require someone to work two to three days per week for a two month period. Candidates are required to demonstrate all of the following skills and experience: • excellent skills in data collection and recording • excellent skills in data collation using complex spreadsheets • experience of engaging with senior stakeholder in a public sector setting • knowledge of bus industry systems and contracting processes. If you are interested in the role please apply on our website with your CV, alternatively you can email your CV to Beth quoting the reference number. Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer. All our roles may be subject to pre-employment checks including references so please be prepared. You can also follow us at Twitter/Facebook/LinkedIn or via our website
IT Systems Administrator
MLR Associates Woking, Surrey
Senior IT Support Analyst Infrastructure Support Engineer SaaS - Platform based Technology Services Woking Surrey/Hybrid Working £55-60k salary + benefits package Our client a global technology leader is currently looking for a Senior IT Support Analyst to work with the service desk providing support across the business. Reporting to the Head of IT, the Senior Support Engineer plays a key role in supporting the network, infrastructure and users across all UK sites. This senior position provides technical leadership, owns complex escalations and drives operational maturity across the IT function. The engineer will work closely with the IT Service Desk, Infrastructure, Compliance, Legal and Global IT teams. Experience working in an ISO 27001 active environmen t , where controls, evidence capture and workflow adherence are part of daily tasks, is essential. R esponsibilities (key tasks and requirements of the role) Lead escalations and complex technical issues across the IT estate Maintain and improve ISO-aligned workflows: access control, incident management, asset life cycle, change management Administration and support: Microsoft 365, Azure AD/Entra ID Intune configuration and compliance JIRA, CrowdStrike, Mimecast, ScreenConnect Exchange, SharePoint, Teams, M365 Office Suite Support OS deployment, endpoint hardening and infrastructure optimisation Be a point of escalations for support Desktop Engineers and ITSD staff Collaborate with Compliance, Operations and Global IT Contribute to process development, documentation and training materials Ensure adherence to SLAs and operational standards across UK sites Essential Attributes:- Solid Microsoft 365 administration Strong Azure AD/Entra ID identity management Intune policy management and device configuration Broad Microsoft infrastructure understanding (endpoints, OS and User apps deployment, networks, SaaS) Experience working in an ISO 27001 active environment High level documentation allowing upskill others and influence cross-team working
Jun 15, 2026
Full time
Senior IT Support Analyst Infrastructure Support Engineer SaaS - Platform based Technology Services Woking Surrey/Hybrid Working £55-60k salary + benefits package Our client a global technology leader is currently looking for a Senior IT Support Analyst to work with the service desk providing support across the business. Reporting to the Head of IT, the Senior Support Engineer plays a key role in supporting the network, infrastructure and users across all UK sites. This senior position provides technical leadership, owns complex escalations and drives operational maturity across the IT function. The engineer will work closely with the IT Service Desk, Infrastructure, Compliance, Legal and Global IT teams. Experience working in an ISO 27001 active environmen t , where controls, evidence capture and workflow adherence are part of daily tasks, is essential. R esponsibilities (key tasks and requirements of the role) Lead escalations and complex technical issues across the IT estate Maintain and improve ISO-aligned workflows: access control, incident management, asset life cycle, change management Administration and support: Microsoft 365, Azure AD/Entra ID Intune configuration and compliance JIRA, CrowdStrike, Mimecast, ScreenConnect Exchange, SharePoint, Teams, M365 Office Suite Support OS deployment, endpoint hardening and infrastructure optimisation Be a point of escalations for support Desktop Engineers and ITSD staff Collaborate with Compliance, Operations and Global IT Contribute to process development, documentation and training materials Ensure adherence to SLAs and operational standards across UK sites Essential Attributes:- Solid Microsoft 365 administration Strong Azure AD/Entra ID identity management Intune policy management and device configuration Broad Microsoft infrastructure understanding (endpoints, OS and User apps deployment, networks, SaaS) Experience working in an ISO 27001 active environment High level documentation allowing upskill others and influence cross-team working
IT Systems Support Engineer - 3rd Line Support
MLR Associates Woking, Surrey
Senior IT Support Analyst Infrastructure Support Engineer SaaS - Platform based Technology Services Woking Surrey/Hybrid Working £55-60k salary + benefits package Our client a global technology leader is currently looking for a Senior IT Support Analyst to work with the service desk providing support across the business. Reporting to the Head of IT, the Senior Support Engineer plays a key role in supporting the network, infrastructure and users across all UK sites. This senior position provides technical leadership, owns complex escalations and drives operational maturity across the IT function. The engineer will work closely with the IT Service Desk, Infrastructure, Compliance, Legal and Global IT teams. Experience working in an ISO 27001 active environmen t , where controls, evidence capture and workflow adherence are part of daily tasks, is essential. R esponsibilities (key tasks and requirements of the role) Lead escalations and complex technical issues across the IT estate Maintain and improve ISO-aligned workflows: access control, incident management, asset life cycle, change management Administration and support: Microsoft 365, Azure AD/Entra ID Intune configuration and compliance JIRA, CrowdStrike, Mimecast, ScreenConnect Exchange, SharePoint, Teams, M365 Office Suite Support OS deployment, endpoint hardening and infrastructure optimisation Be a point of escalations for support Desktop Engineers and ITSD staff Collaborate with Compliance, Operations and Global IT Contribute to process development, documentation and training materials Ensure adherence to SLAs and operational standards across UK sites Essential Attributes:- Solid Microsoft 365 administration Strong Azure AD/Entra ID identity management Intune policy management and device configuration Broad Microsoft infrastructure understanding (endpoints, OS and User apps deployment, networks, SaaS) Experience working in an ISO 27001 active environment High level documentation allowing upskill others and influence cross-team working
Jun 15, 2026
Full time
Senior IT Support Analyst Infrastructure Support Engineer SaaS - Platform based Technology Services Woking Surrey/Hybrid Working £55-60k salary + benefits package Our client a global technology leader is currently looking for a Senior IT Support Analyst to work with the service desk providing support across the business. Reporting to the Head of IT, the Senior Support Engineer plays a key role in supporting the network, infrastructure and users across all UK sites. This senior position provides technical leadership, owns complex escalations and drives operational maturity across the IT function. The engineer will work closely with the IT Service Desk, Infrastructure, Compliance, Legal and Global IT teams. Experience working in an ISO 27001 active environmen t , where controls, evidence capture and workflow adherence are part of daily tasks, is essential. R esponsibilities (key tasks and requirements of the role) Lead escalations and complex technical issues across the IT estate Maintain and improve ISO-aligned workflows: access control, incident management, asset life cycle, change management Administration and support: Microsoft 365, Azure AD/Entra ID Intune configuration and compliance JIRA, CrowdStrike, Mimecast, ScreenConnect Exchange, SharePoint, Teams, M365 Office Suite Support OS deployment, endpoint hardening and infrastructure optimisation Be a point of escalations for support Desktop Engineers and ITSD staff Collaborate with Compliance, Operations and Global IT Contribute to process development, documentation and training materials Ensure adherence to SLAs and operational standards across UK sites Essential Attributes:- Solid Microsoft 365 administration Strong Azure AD/Entra ID identity management Intune policy management and device configuration Broad Microsoft infrastructure understanding (endpoints, OS and User apps deployment, networks, SaaS) Experience working in an ISO 27001 active environment High level documentation allowing upskill others and influence cross-team working
Fazer Recruitment
Junior Developer
Fazer Recruitment Chester, Cheshire
Junior Developer Location: Chester (hybrid / office-based) Salary: Up to £30,000 + great benefits We're looking for a Junior Developer to join a growing technology team based near Chester. This is an excellent opportunity for a recent graduate or early-career engineer to develop their skills in a supportive, well-structured environment. You'll work alongside experienced Developers on real projects, helping to design, build, and improve business-critical applications while continuing to grow your technical and professional capability. What you'll be doing as a Junior Developer Supporting the development, testing, and maintenance of software solutions Working collaboratively with engineers, analysts, and wider teams Learning best practices in software design, development, and delivery Contributing ideas and improvements as your confidence grows What we're looking for in the Junior Developer A degree in Computer Science or a closely related subject (or equivalent experience) A genuinely positive attitude and eagerness to learn Strong problem-solving skills and logical thinking Good communication skills and the ability to work as part of a team An interest in building a long-term career in software engineering What you'll get as a Junior Software Engineer Salary up to £30,000 A strong benefits package Structured onboarding and ongoing training Mentorship from experienced engineers Clear progression and development opportunities This role would suit someone at the start of their career who's keen to build solid foundations and grow quickly in a supportive environment. Please click APPLY NOW for consideration to the Junior Developer role
Jun 15, 2026
Full time
Junior Developer Location: Chester (hybrid / office-based) Salary: Up to £30,000 + great benefits We're looking for a Junior Developer to join a growing technology team based near Chester. This is an excellent opportunity for a recent graduate or early-career engineer to develop their skills in a supportive, well-structured environment. You'll work alongside experienced Developers on real projects, helping to design, build, and improve business-critical applications while continuing to grow your technical and professional capability. What you'll be doing as a Junior Developer Supporting the development, testing, and maintenance of software solutions Working collaboratively with engineers, analysts, and wider teams Learning best practices in software design, development, and delivery Contributing ideas and improvements as your confidence grows What we're looking for in the Junior Developer A degree in Computer Science or a closely related subject (or equivalent experience) A genuinely positive attitude and eagerness to learn Strong problem-solving skills and logical thinking Good communication skills and the ability to work as part of a team An interest in building a long-term career in software engineering What you'll get as a Junior Software Engineer Salary up to £30,000 A strong benefits package Structured onboarding and ongoing training Mentorship from experienced engineers Clear progression and development opportunities This role would suit someone at the start of their career who's keen to build solid foundations and grow quickly in a supportive environment. Please click APPLY NOW for consideration to the Junior Developer role
Business Process Analyst
Sysco GB Ashford, Kent
Job Description We are looking for an experienced Business Process Analyst on a Fixed Term Basis (24 months) to join our growing organisation at a critical stage of growth and transformation across Europe. This is a high-impact role operating across multiple European markets, divisions and functions, with responsibility for shaping how core business processes are documented, governed and continuously improved at scale. Reporting into the European Product Owner for the process and knowledge platform, this role acts as the European subject matter authority for process documentation and governance. This position is suited to someone who thrives in complexity, can influence without direct line management, and is motivated by creating clarity, consistency, and measurable value across a multi market European landscape. This role is offering a hybrid working contract with 3 days per week in either the Ashford office or Hemel Hempstead office, and as such a good degree of self-motivation and flexibility is required. Key Responsibilities: European Process Documentation: Lead Europe wide documentation and modelling of end to end business processes using BPMN 2.0 across multiple markets and divisions. Process Repository & Content Management: Provide operational ownership and governance of the European process repository, including structure, metadata, quality controls, versioning, and active adoption, ensuring it functions as a trusted single source of truth. Governance & Standards: Define, maintain, and enforce European process documentation and governance standards, balancing regional consistency with local market needs. Knowledge Management: Build and embed process and documentation capability across European markets, providing guidance, training, and ongoing support to stakeholders. Continuous Improvement: Partner with stakeholders to identify cross functional inefficiencies and drive continuous improvement across European operations. Stakeholder Engagement: Influence and align stakeholders across functions, divisions, and countries in a matrixed environment without direct line management Change Enablement: Promote adoption of the repository and ensure it is actively used to inform decision-making and transformation programmes. Play a pivotal role in embedding consistent ways of working across diverse countries and regulatory environments, while enabling local teams to operate effectively within a shared European framework. Establishing and maintaining a central process repository as the single source of truth for Europe, supporting day to day operations, audit and regulatory requirements, and complex transformation initiatives across the region. About you: We are seeking an experienced professional with strong expertise in documenting and modelling complex end-to-end processes using BPMN 2.0. You have a proven track record working across multiple countries or markets, ideally within Europe, and are proficient with tools such as Signavio or Visio. You understand process governance, lifecycle management, and documentation standards, and have partnered effectively with Product Owners or Managers to deliver regional or enterprise capabilities. You are confident influencing senior stakeholders without direct authority and communicate effectively with both technical and non-technical audiences across diverse cultures. You can deliver training, support shared repositories, and thrive in evolving environments, balancing regional consistency with local needs in matrix organisations. You are passionate about process excellence, governance, and continuous improvement. Experience with enterprise BPM platforms, transformation programmes, change management, and defining taxonomies, metadata, or governance frameworks at scale is highly desirable, along with familiarity across diverse European regulatory environments. What you'll receive Car/ Travel Allowance: £5500 per annum Private Medical: Single Cover Early Access to Your Earnings: Use our dedicated Wage Stream app to access your earned salary whenever you need it, helping you manage your finances with ease and confidence. Flexible Time Off: Take advantage of the option to purchase additional annual leave. Comprehensive Wellbeing & Health Support: Benefit from our Employee Assistance Programme, offering confidential mental health support, 24/7 GP appointments, physiotherapy, flu vaccinations, eye tests and a wide range of health services for you and your family. Competitive Pension Scheme: Secure your future with our robust pension plan designed to help you plan long term. Life Assurance: Peace of mind with life assurance coverage designed to protect you and your loved ones. Exclusive Discounts: Enjoy access to Sysco Perks, where you'll find discounts on everything from gym memberships to your weekly grocery shop. Special Sysco Product Discounts: Get the chance to purchase our food products at significantly reduced prices. Free Mortgage Advice: Navigate the property market with confidence thanks to complimentary expert mortgage guidance. Enhanced Family-Friendly Leave: Our policies support you through important life moments, offering greater flexibility and care for you and your family.
Jun 15, 2026
Full time
Job Description We are looking for an experienced Business Process Analyst on a Fixed Term Basis (24 months) to join our growing organisation at a critical stage of growth and transformation across Europe. This is a high-impact role operating across multiple European markets, divisions and functions, with responsibility for shaping how core business processes are documented, governed and continuously improved at scale. Reporting into the European Product Owner for the process and knowledge platform, this role acts as the European subject matter authority for process documentation and governance. This position is suited to someone who thrives in complexity, can influence without direct line management, and is motivated by creating clarity, consistency, and measurable value across a multi market European landscape. This role is offering a hybrid working contract with 3 days per week in either the Ashford office or Hemel Hempstead office, and as such a good degree of self-motivation and flexibility is required. Key Responsibilities: European Process Documentation: Lead Europe wide documentation and modelling of end to end business processes using BPMN 2.0 across multiple markets and divisions. Process Repository & Content Management: Provide operational ownership and governance of the European process repository, including structure, metadata, quality controls, versioning, and active adoption, ensuring it functions as a trusted single source of truth. Governance & Standards: Define, maintain, and enforce European process documentation and governance standards, balancing regional consistency with local market needs. Knowledge Management: Build and embed process and documentation capability across European markets, providing guidance, training, and ongoing support to stakeholders. Continuous Improvement: Partner with stakeholders to identify cross functional inefficiencies and drive continuous improvement across European operations. Stakeholder Engagement: Influence and align stakeholders across functions, divisions, and countries in a matrixed environment without direct line management Change Enablement: Promote adoption of the repository and ensure it is actively used to inform decision-making and transformation programmes. Play a pivotal role in embedding consistent ways of working across diverse countries and regulatory environments, while enabling local teams to operate effectively within a shared European framework. Establishing and maintaining a central process repository as the single source of truth for Europe, supporting day to day operations, audit and regulatory requirements, and complex transformation initiatives across the region. About you: We are seeking an experienced professional with strong expertise in documenting and modelling complex end-to-end processes using BPMN 2.0. You have a proven track record working across multiple countries or markets, ideally within Europe, and are proficient with tools such as Signavio or Visio. You understand process governance, lifecycle management, and documentation standards, and have partnered effectively with Product Owners or Managers to deliver regional or enterprise capabilities. You are confident influencing senior stakeholders without direct authority and communicate effectively with both technical and non-technical audiences across diverse cultures. You can deliver training, support shared repositories, and thrive in evolving environments, balancing regional consistency with local needs in matrix organisations. You are passionate about process excellence, governance, and continuous improvement. Experience with enterprise BPM platforms, transformation programmes, change management, and defining taxonomies, metadata, or governance frameworks at scale is highly desirable, along with familiarity across diverse European regulatory environments. What you'll receive Car/ Travel Allowance: £5500 per annum Private Medical: Single Cover Early Access to Your Earnings: Use our dedicated Wage Stream app to access your earned salary whenever you need it, helping you manage your finances with ease and confidence. Flexible Time Off: Take advantage of the option to purchase additional annual leave. Comprehensive Wellbeing & Health Support: Benefit from our Employee Assistance Programme, offering confidential mental health support, 24/7 GP appointments, physiotherapy, flu vaccinations, eye tests and a wide range of health services for you and your family. Competitive Pension Scheme: Secure your future with our robust pension plan designed to help you plan long term. Life Assurance: Peace of mind with life assurance coverage designed to protect you and your loved ones. Exclusive Discounts: Enjoy access to Sysco Perks, where you'll find discounts on everything from gym memberships to your weekly grocery shop. Special Sysco Product Discounts: Get the chance to purchase our food products at significantly reduced prices. Free Mortgage Advice: Navigate the property market with confidence thanks to complimentary expert mortgage guidance. Enhanced Family-Friendly Leave: Our policies support you through important life moments, offering greater flexibility and care for you and your family.
Circle Recruitment
Business Analyst - Nottingham
Circle Recruitment Nottingham, Nottinghamshire
Business Analyst - Nottingham - Legal A Business Analyst with experience in either IT Change or Software / Applications is required by a leading law firm based in Nottingham. Any experience being a Business Analyst in a professional services company, such as Financial Services, Banking, Legal, Insurance etc. would be great, but having experience working as a Business Analyst for a law firm is very much preferred. They offer primarily hybrid working, so 2 / 3 days a week in the office, 2 /3 days working from home, with some flex on the hours worked. You must have the following experience: At least 3+ years of experience as a Business Analyst, working within IT or Business Change for a Law firm Ability to work on multiple IT BA projects, within either IT Business Change, Systems, Software delivery or IT Infrastructure Be able to bring different areas of the business together, gather requirements and create the most viable technical solutions Be a critical thinker and challenge the norm Excellent Stakeholder management experience Waterfall and Agile experience Dig for information, and stakeholder management and find what is the best solution Have to be accountable and be able to improve the BA process, Need to be able to look for improvements, be more efficient and streamlined in terms of software and applications Work on the project from inception Any experience of being a BA in professional services, such as Financial Services, Legal, Insurance etc. would be a bonus This is a fantastic Business Analyst role for one of the most progressive companies in the North West. Working with a range of stakeholders the role includes: Having an understanding of the overall business delivery projects and providing influence and input to ensure that projects run smoothly and to the satisfaction of all parties in the business. Engage with all parts of the business to create functional specifications from business requirements and then liaise with the teams across the business Experience in working on medium to large-scale projects across all areas of the business, including IT, Finance, HR, software etc The company itself has significant growth plans for next year. This is a great time to join them and become part of something special. They invest in their employees and can offer a great work-life balance. As the IT Business Analyst, you will play an integral part across the business. Your prime requirement will be to undertake analysis work by the projects. This will include requirements gathering, creating functional specifications, process mapping, and coordination of user testing, and analysis. You will be a vital area of the business that sits in the systems & software team but as part of the wider business and IT team. Working on a range of projects including IT, software, and change management, you will work on some sizable projects, provide concise reporting to key stakeholders and support the delivery of strategic current and initiatives. This Business analysis role will have a huge scope for career progression as the company is large and expanding at a rapid rate. My client is looking to pay a starting salary of between £40,000 - £50,000 + Benefits +Hybrid working To apply, press apply now or send your CV to Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus if you refer somebody else who fills the role! We also offer an iPad if you refer a new client to us and we recruit for them. Follow us on Facebook - Circle Recruitment , Twitter and LinkedIn - Circle Recruitment.
Jun 14, 2026
Full time
Business Analyst - Nottingham - Legal A Business Analyst with experience in either IT Change or Software / Applications is required by a leading law firm based in Nottingham. Any experience being a Business Analyst in a professional services company, such as Financial Services, Banking, Legal, Insurance etc. would be great, but having experience working as a Business Analyst for a law firm is very much preferred. They offer primarily hybrid working, so 2 / 3 days a week in the office, 2 /3 days working from home, with some flex on the hours worked. You must have the following experience: At least 3+ years of experience as a Business Analyst, working within IT or Business Change for a Law firm Ability to work on multiple IT BA projects, within either IT Business Change, Systems, Software delivery or IT Infrastructure Be able to bring different areas of the business together, gather requirements and create the most viable technical solutions Be a critical thinker and challenge the norm Excellent Stakeholder management experience Waterfall and Agile experience Dig for information, and stakeholder management and find what is the best solution Have to be accountable and be able to improve the BA process, Need to be able to look for improvements, be more efficient and streamlined in terms of software and applications Work on the project from inception Any experience of being a BA in professional services, such as Financial Services, Legal, Insurance etc. would be a bonus This is a fantastic Business Analyst role for one of the most progressive companies in the North West. Working with a range of stakeholders the role includes: Having an understanding of the overall business delivery projects and providing influence and input to ensure that projects run smoothly and to the satisfaction of all parties in the business. Engage with all parts of the business to create functional specifications from business requirements and then liaise with the teams across the business Experience in working on medium to large-scale projects across all areas of the business, including IT, Finance, HR, software etc The company itself has significant growth plans for next year. This is a great time to join them and become part of something special. They invest in their employees and can offer a great work-life balance. As the IT Business Analyst, you will play an integral part across the business. Your prime requirement will be to undertake analysis work by the projects. This will include requirements gathering, creating functional specifications, process mapping, and coordination of user testing, and analysis. You will be a vital area of the business that sits in the systems & software team but as part of the wider business and IT team. Working on a range of projects including IT, software, and change management, you will work on some sizable projects, provide concise reporting to key stakeholders and support the delivery of strategic current and initiatives. This Business analysis role will have a huge scope for career progression as the company is large and expanding at a rapid rate. My client is looking to pay a starting salary of between £40,000 - £50,000 + Benefits +Hybrid working To apply, press apply now or send your CV to Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus if you refer somebody else who fills the role! We also offer an iPad if you refer a new client to us and we recruit for them. Follow us on Facebook - Circle Recruitment , Twitter and LinkedIn - Circle Recruitment.
Carrington Recruitment Solutions Ltd
Senior Cyber Security Analyst, Professional Services, CompTIA, SIEM, ISO27001, Part Remote
Carrington Recruitment Solutions Ltd
Senior Cyber Security Analyst, Professional Services, CompTIA, SIEM, ISO27001, Part Remote Senior Cyber Security Analyst required to work for a Law Firm based in the City of London. It will be 3 days a week in the office and 2 from home. We need an experienced Senior Cyber Security Analyst who is preferably from another Law Firm, or Professional Services at least. There will be some stakeholder management in the role where you will be facing off to partners / lawyers in the business and they want someone who is seasoned in this area, as well as having the extensive Cyber Security skills and experience required. It is a Global role that is a mixture of being hands-on (3rd line) and strategic. You will be dealing with different Global offices as the technical hub is basically London. Read on for more details Experience required: 5+ years' experience in cybersecurity or information security. Global or multi-national experience ideally Leadership / Managerial experience and is good with getting the best out of people, including Third Party Vendors Bachelor's Degree in Cybersecurity, or similar, Industry certifications such as CompTIA Security+, GIAC, CISM, CISSP or other relevant certification preferred Strong understanding of network and end point security, incident response, threat intelligence, and vulnerability management Experienced with security tools such as SIEM platforms, EDR/XDR solutions, firewalls, IDS/IPS Strong knowledge of Microsoft Azure cloud security technologies and concepts Familiar with cybersecurity frameworks such as NIST CSF, ISO27001, CIS Controls This is a great opportunity and salary is dependent upon experience. Apply now for more details
Jun 14, 2026
Full time
Senior Cyber Security Analyst, Professional Services, CompTIA, SIEM, ISO27001, Part Remote Senior Cyber Security Analyst required to work for a Law Firm based in the City of London. It will be 3 days a week in the office and 2 from home. We need an experienced Senior Cyber Security Analyst who is preferably from another Law Firm, or Professional Services at least. There will be some stakeholder management in the role where you will be facing off to partners / lawyers in the business and they want someone who is seasoned in this area, as well as having the extensive Cyber Security skills and experience required. It is a Global role that is a mixture of being hands-on (3rd line) and strategic. You will be dealing with different Global offices as the technical hub is basically London. Read on for more details Experience required: 5+ years' experience in cybersecurity or information security. Global or multi-national experience ideally Leadership / Managerial experience and is good with getting the best out of people, including Third Party Vendors Bachelor's Degree in Cybersecurity, or similar, Industry certifications such as CompTIA Security+, GIAC, CISM, CISSP or other relevant certification preferred Strong understanding of network and end point security, incident response, threat intelligence, and vulnerability management Experienced with security tools such as SIEM platforms, EDR/XDR solutions, firewalls, IDS/IPS Strong knowledge of Microsoft Azure cloud security technologies and concepts Familiar with cybersecurity frameworks such as NIST CSF, ISO27001, CIS Controls This is a great opportunity and salary is dependent upon experience. Apply now for more details
SF Partners
Senior Business Analyst
SF Partners
Senior Business Analyst / Lead Business Analyst Digital Transformation Public Sector & Enterprise Change Hybrid Working - Multiple offices across the UK We are supporting a major consulting and transformation environment delivering large-scale digital and operational change programmes across public sector and highly regulated enterprise environments. This is not a traditional "requirements gathering" BA role. We are looking for experienced Senior / Lead Business Analysts who are comfortable operating within complex, high-profile transformation programmes, working across business, technology, operations and senior stakeholder groups to shape and deliver meaningful change. The successful candidates will typically come from large-scale environments such as government, financial services, utilities, telecoms, transport, healthcare, defence or other regulated sectors. What you'll be doing Leading Business Analysis activity across complex transformation programmes Facilitating workshops with senior stakeholders and multidisciplinary teams Working closely with Product, Architecture, Engineering, Service Design and Delivery functions Defining and managing functional and non-functional requirements Driving process redesign, service improvement and operational change Supporting discovery, target operating model definition and solution shaping Translating ambiguity into clear, structured delivery outcomes Supporting governance, prioritisation and delivery planning Mentoring and developing Business Analysts within wider delivery teams Contributing to improvements in BA standards, frameworks and ways of working Supporting AI-enabled and automation-led transformation initiatives where appropriate We are particularly interested in people with experience across: Large-scale digital transformation Public sector or regulated environments Enterprise-level operational change Financial crime, compliance or regulatory programmes Complex stakeholder environments Agile, hybrid or multidisciplinary delivery models Customer, operational or data-led transformation BA leadership, practice leadership or mentoring responsibilities What we're looking for Strong Senior or Lead Business Analysis experience within complex organisations Gravitas and confidence working with senior stakeholders Experience operating across both business and technology teams Ability to challenge constructively and influence decision-making Strong workshop facilitation and stakeholder alignment skills Experience working closely with architects, engineers and product teams Strong understanding of requirements management, business rules, process modelling and solution definition Ability to remain hands-on while operating strategically Experience leading or mentoring other Business Analysts is highly desirable Backgrounds likely to align well Examples may include experience within: DWP / Government Digital Barclays / Lloyds / Financial Services transformation Transport / Utilities / Infrastructure programmes Defence or secure environments Enterprise SaaS or operational transformation Major consulting or systems integration environments Why this role? High-profile transformation programmes Strong pathway into leadership Opportunity to shape delivery and influence strategy Complex, meaningful work with real organisational impact Collaborative multidisciplinary environment Exposure to modern digital, automation and AI-enabled transformation We are looking for individuals who combine strong Business Analysis fundamentals with the confidence and credibility to operate within enterprise-scale transformation environments.
Jun 14, 2026
Full time
Senior Business Analyst / Lead Business Analyst Digital Transformation Public Sector & Enterprise Change Hybrid Working - Multiple offices across the UK We are supporting a major consulting and transformation environment delivering large-scale digital and operational change programmes across public sector and highly regulated enterprise environments. This is not a traditional "requirements gathering" BA role. We are looking for experienced Senior / Lead Business Analysts who are comfortable operating within complex, high-profile transformation programmes, working across business, technology, operations and senior stakeholder groups to shape and deliver meaningful change. The successful candidates will typically come from large-scale environments such as government, financial services, utilities, telecoms, transport, healthcare, defence or other regulated sectors. What you'll be doing Leading Business Analysis activity across complex transformation programmes Facilitating workshops with senior stakeholders and multidisciplinary teams Working closely with Product, Architecture, Engineering, Service Design and Delivery functions Defining and managing functional and non-functional requirements Driving process redesign, service improvement and operational change Supporting discovery, target operating model definition and solution shaping Translating ambiguity into clear, structured delivery outcomes Supporting governance, prioritisation and delivery planning Mentoring and developing Business Analysts within wider delivery teams Contributing to improvements in BA standards, frameworks and ways of working Supporting AI-enabled and automation-led transformation initiatives where appropriate We are particularly interested in people with experience across: Large-scale digital transformation Public sector or regulated environments Enterprise-level operational change Financial crime, compliance or regulatory programmes Complex stakeholder environments Agile, hybrid or multidisciplinary delivery models Customer, operational or data-led transformation BA leadership, practice leadership or mentoring responsibilities What we're looking for Strong Senior or Lead Business Analysis experience within complex organisations Gravitas and confidence working with senior stakeholders Experience operating across both business and technology teams Ability to challenge constructively and influence decision-making Strong workshop facilitation and stakeholder alignment skills Experience working closely with architects, engineers and product teams Strong understanding of requirements management, business rules, process modelling and solution definition Ability to remain hands-on while operating strategically Experience leading or mentoring other Business Analysts is highly desirable Backgrounds likely to align well Examples may include experience within: DWP / Government Digital Barclays / Lloyds / Financial Services transformation Transport / Utilities / Infrastructure programmes Defence or secure environments Enterprise SaaS or operational transformation Major consulting or systems integration environments Why this role? High-profile transformation programmes Strong pathway into leadership Opportunity to shape delivery and influence strategy Complex, meaningful work with real organisational impact Collaborative multidisciplinary environment Exposure to modern digital, automation and AI-enabled transformation We are looking for individuals who combine strong Business Analysis fundamentals with the confidence and credibility to operate within enterprise-scale transformation environments.
Oscar Technology
First Line Support Analyst - Salesforce
Oscar Technology Runcorn, Cheshire
First Line Support Analyst - Salesforce / CRM Hybrid - North West (Runcorn area) Competitive Salary + Benefits Healthcare / Regulated Environment We're currently supporting a well-established healthcare organisation who are investing heavily into their digital platforms and customer systems. They're looking for a First Line Support Analyst to join their internal applications team supporting a Salesforce-based platform used by both internal teams and external healthcare professionals. This is a great opportunity for someone coming from an Application Support, CRM Support or Service Desk background who enjoys troubleshooting issues, supporting users and taking ownership of tickets through to resolution. The environment would suit someone who is naturally analytical, calm under pressure and enjoys investigating problems rather than simply escalating them. The Role: Acting as the first point of contact for platform and application support issues Managing and progressing incidents through to resolution Supporting a Salesforce / CRM environment on a day-to-day basis Troubleshooting user, access, workflow and integration-related issues Escalating more complex platform issues where required Supporting system improvements, testing and ongoing platform enhancements Working closely with internal stakeholders and external users What They're Looking For: Previous experience within Application Support, CRM Support or Service Desk environments Exposure to Salesforce or similar CRM platforms Experience managing tickets within a structured support environment Strong troubleshooting and problem-solving skills Confident communication skills with both technical and non-technical users Ability to remain organised within a fast-paced environment Desirable: Salesforce Administration exposure Experience within healthcare, pharmaceutical or regulated environments Exposure to ServiceNow or similar ticketing systems QA / UAT support experience This is an excellent opportunity to join a business where technology is becoming increasingly business-critical, offering long-term progression and exposure to enterprise-level systems within a highly stable environment. If this sounds relevant, apply now or get in touch directly for a confidential conversation. Oscar Associates (UK) Limited is acting as an Employment Agency in relation to this vacancy. To understand more about what we do with your data please review our privacy policy in the privacy section of the Oscar website.
Jun 14, 2026
Full time
First Line Support Analyst - Salesforce / CRM Hybrid - North West (Runcorn area) Competitive Salary + Benefits Healthcare / Regulated Environment We're currently supporting a well-established healthcare organisation who are investing heavily into their digital platforms and customer systems. They're looking for a First Line Support Analyst to join their internal applications team supporting a Salesforce-based platform used by both internal teams and external healthcare professionals. This is a great opportunity for someone coming from an Application Support, CRM Support or Service Desk background who enjoys troubleshooting issues, supporting users and taking ownership of tickets through to resolution. The environment would suit someone who is naturally analytical, calm under pressure and enjoys investigating problems rather than simply escalating them. The Role: Acting as the first point of contact for platform and application support issues Managing and progressing incidents through to resolution Supporting a Salesforce / CRM environment on a day-to-day basis Troubleshooting user, access, workflow and integration-related issues Escalating more complex platform issues where required Supporting system improvements, testing and ongoing platform enhancements Working closely with internal stakeholders and external users What They're Looking For: Previous experience within Application Support, CRM Support or Service Desk environments Exposure to Salesforce or similar CRM platforms Experience managing tickets within a structured support environment Strong troubleshooting and problem-solving skills Confident communication skills with both technical and non-technical users Ability to remain organised within a fast-paced environment Desirable: Salesforce Administration exposure Experience within healthcare, pharmaceutical or regulated environments Exposure to ServiceNow or similar ticketing systems QA / UAT support experience This is an excellent opportunity to join a business where technology is becoming increasingly business-critical, offering long-term progression and exposure to enterprise-level systems within a highly stable environment. If this sounds relevant, apply now or get in touch directly for a confidential conversation. Oscar Associates (UK) Limited is acting as an Employment Agency in relation to this vacancy. To understand more about what we do with your data please review our privacy policy in the privacy section of the Oscar website.
Bis Henderson
Senior Database Administrator
Bis Henderson Cannock, Staffordshire
Location: Cannock, Staffordshire Salary: £50,000 - £60,000 Summary: Our client is seeking an experienced Senior Database Administrator (DBA) to support and optimise mission-critical SQL Server environments across a fast-paced, high-volume operational business. This hands-on role focuses on database performance, security, scalability, and continuous improvement, ensuring systems remain reliable and efficient in real-time transactional environments. Key Responsibilities: Write, optimise, and maintain SQL code supporting operational and business systems Develop and enhance stored procedures, views, functions, CTEs, and window functions Design and maintain database schemas, including tables, indexes, triggers, and constraints Ensure data integrity, consistency, and quality across all database systems Support developers and analysts with scalable and efficient data access solutions Monitor, troubleshoot, and improve database performance across live environments Analyse execution plans and optimise queries, indexing, and statistics Resolve locking, blocking, and deadlock issues within transactional systems Investigate and resolve production database incidents and conduct root cause analysis Use tools such as SQL Profiler, Extended Events, and DMVs for diagnostics and monitoring Manage database security, including permissions, users, and access controls Support SQL Server BI tools including SSAS and SSRS Create and maintain SQL Server Agent jobs and automate routine maintenance tasks Implement backup, restore, disaster recovery, and maintenance strategies Support database server administration including patching, upgrades, and configuration Assist with capacity planning, scalability improvements, and business continuity initiatives Key Skills/Experience: Strong hands-on experience as a SQL Server DBA in production environments Experience supporting high-volume, real-time transactional systems with high availability requirements Advanced SQL expertise including DML, DDL, stored procedures, CTEs, window functions, indexing, and schema design Strong understanding of query optimisation, execution plans, and database performance tuning Experience troubleshooting locking, blocking, and deadlock issues Knowledge of SQL Server monitoring and diagnostic tools including Profiler, Extended Events, and DMVs Experience with SQL Server Agent automation and maintenance planning Working knowledge of SSAS and SSRS Strong understanding of database security, permissions, and access management Experience managing backups, restores, and disaster recovery processes Exposure to High Availability and Disaster Recovery (HADR) solutions Familiarity with MySQL and cloud database platforms such as AWS RDS or Azure SQL Experience supporting BI, reporting, and analytics solutions including Power BI Exposure to data warehousing, ETL processes, and modern AI-assisted analytics tools Excellent problem-solving skills with the ability to work in a fast-paced operational environment Processing Your Data Bis Henderson Recruitment is a leading provider of recruitment, interim management and consultancy services to the supply chain and logistics industry. Should you respond to this advertisement we may store your CV and contact details and will process this data for recruitment purposes only. Should we process your data, then we will always tell you that we are doing so. Please visit our website to read our Privacy Policy in full, in this Policy you will find information about our compliance with the UK General Data Protection Regulations. All applicants must have an unrestricted right to work in the UK as our client will not support visa sponsorship for this role.
Jun 14, 2026
Full time
Location: Cannock, Staffordshire Salary: £50,000 - £60,000 Summary: Our client is seeking an experienced Senior Database Administrator (DBA) to support and optimise mission-critical SQL Server environments across a fast-paced, high-volume operational business. This hands-on role focuses on database performance, security, scalability, and continuous improvement, ensuring systems remain reliable and efficient in real-time transactional environments. Key Responsibilities: Write, optimise, and maintain SQL code supporting operational and business systems Develop and enhance stored procedures, views, functions, CTEs, and window functions Design and maintain database schemas, including tables, indexes, triggers, and constraints Ensure data integrity, consistency, and quality across all database systems Support developers and analysts with scalable and efficient data access solutions Monitor, troubleshoot, and improve database performance across live environments Analyse execution plans and optimise queries, indexing, and statistics Resolve locking, blocking, and deadlock issues within transactional systems Investigate and resolve production database incidents and conduct root cause analysis Use tools such as SQL Profiler, Extended Events, and DMVs for diagnostics and monitoring Manage database security, including permissions, users, and access controls Support SQL Server BI tools including SSAS and SSRS Create and maintain SQL Server Agent jobs and automate routine maintenance tasks Implement backup, restore, disaster recovery, and maintenance strategies Support database server administration including patching, upgrades, and configuration Assist with capacity planning, scalability improvements, and business continuity initiatives Key Skills/Experience: Strong hands-on experience as a SQL Server DBA in production environments Experience supporting high-volume, real-time transactional systems with high availability requirements Advanced SQL expertise including DML, DDL, stored procedures, CTEs, window functions, indexing, and schema design Strong understanding of query optimisation, execution plans, and database performance tuning Experience troubleshooting locking, blocking, and deadlock issues Knowledge of SQL Server monitoring and diagnostic tools including Profiler, Extended Events, and DMVs Experience with SQL Server Agent automation and maintenance planning Working knowledge of SSAS and SSRS Strong understanding of database security, permissions, and access management Experience managing backups, restores, and disaster recovery processes Exposure to High Availability and Disaster Recovery (HADR) solutions Familiarity with MySQL and cloud database platforms such as AWS RDS or Azure SQL Experience supporting BI, reporting, and analytics solutions including Power BI Exposure to data warehousing, ETL processes, and modern AI-assisted analytics tools Excellent problem-solving skills with the ability to work in a fast-paced operational environment Processing Your Data Bis Henderson Recruitment is a leading provider of recruitment, interim management and consultancy services to the supply chain and logistics industry. Should you respond to this advertisement we may store your CV and contact details and will process this data for recruitment purposes only. Should we process your data, then we will always tell you that we are doing so. Please visit our website to read our Privacy Policy in full, in this Policy you will find information about our compliance with the UK General Data Protection Regulations. All applicants must have an unrestricted right to work in the UK as our client will not support visa sponsorship for this role.
Office Angels
Senior Cyber Security & Network Analyst
Office Angels Tadworth, Surrey
Senior Cyber Security & Network Analyst Tadworth - Advisable to be a car driver due to the location of the business Hybrid - 2 days in the office - 3 WFH - ( fully office based for the first 4 weeks) flexible to adhoc weekend work as and when required We're seeking a Senior Cyber Security & Network Analyst to support and manage our IT network and security infrastructure, ensuring robust protection of business systems and data. Key Responsibilities Manage day-to-day cyber security operations and incident response Monitor and optimise security tools (SIEM, firewalls, endpoint security) Maintain and support network infrastructure (LAN/WAN, Wi-Fi, L2/L3) Identify threats, conduct investigations, and implement security fixes Support delivery of cyber security projects and ongoing improvements Key Skills & Experience Proven experience in cyber security operations and network infrastructure Strong knowledge of Palo Alto firewalls, SIEM tools, and endpoint security Experience with L2/L3 networking (Nexus, LAN/WAN, Wi-Fi) Vulnerability management (e.g. Qualys) and incident response expertise Understanding of data security, threat analysis, and security best practice Essential Requirements Strong problem-solving and analytical skills Excellent communication and stakeholder management Ability to work independently in a fast-paced environment Methodical, organised, and detail-oriented approach Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Jun 14, 2026
Full time
Senior Cyber Security & Network Analyst Tadworth - Advisable to be a car driver due to the location of the business Hybrid - 2 days in the office - 3 WFH - ( fully office based for the first 4 weeks) flexible to adhoc weekend work as and when required We're seeking a Senior Cyber Security & Network Analyst to support and manage our IT network and security infrastructure, ensuring robust protection of business systems and data. Key Responsibilities Manage day-to-day cyber security operations and incident response Monitor and optimise security tools (SIEM, firewalls, endpoint security) Maintain and support network infrastructure (LAN/WAN, Wi-Fi, L2/L3) Identify threats, conduct investigations, and implement security fixes Support delivery of cyber security projects and ongoing improvements Key Skills & Experience Proven experience in cyber security operations and network infrastructure Strong knowledge of Palo Alto firewalls, SIEM tools, and endpoint security Experience with L2/L3 networking (Nexus, LAN/WAN, Wi-Fi) Vulnerability management (e.g. Qualys) and incident response expertise Understanding of data security, threat analysis, and security best practice Essential Requirements Strong problem-solving and analytical skills Excellent communication and stakeholder management Ability to work independently in a fast-paced environment Methodical, organised, and detail-oriented approach Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Amtis professional Ltd
HR Systems Analyst
Amtis professional Ltd Uxbridge, Middlesex
HR Systems Analyst Permanent, Uxbridge Based, Hybrid weekly onsite £ An established organisation is looking for a Payroll Analyst to join its Business Systems team supporting a large-scale Oracle Fusion ERP environment. This role will focus on the ongoing support, optimisation, and continuous improvement of Oracle Fusion HCM and Payroll modules, while also supporting quarterly releases, testing cycles, and system enhancements. You'll work closely with HR, Payroll, IT teams, and support partners to ensure the platform continues to operate effectively and evolves with business requirements. Key Responsibilities Provide 1st line support for Oracle Fusion HCM & Payroll Support quarterly Oracle release reviews, testing, and deployments Maintain and configure Oracle Fusion modules including Core HR, Payroll, Benefits, Recruit, Learn, Time & Absence, and Remuneration Assist with issue resolution and continuous improvement initiatives Maintain testing documentation and release plans Support integrations and system data flows Deliver guidance and training to HR and Payroll users Manage incidents and updates through ServiceNow Experience Required 3+ years' experience within an Oracle support environment Strong Oracle Fusion HCM & Payroll functional support experience Experience supporting quarterly Oracle release cycles Background in customer support and incident management Strong communication and stakeholder engagement skills Ability to work collaboratively across business and IT teams Desirable Experience Agile or Waterfall project methodology exposure Previous project delivery experience HR, Payroll, IT, or Business Systems related qualification Exposure to Oracle Redwood functionality Why Apply? Opportunity to work within a large-scale Oracle Fusion environment Long-term career development opportunities Flexible/agile working approach Strong investment in employee wellbeing and training Exposure to enterprise transformation and continual improvement projects If you'd like to hear more, apply now or get in touch for a confidential discussion
Jun 14, 2026
Full time
HR Systems Analyst Permanent, Uxbridge Based, Hybrid weekly onsite £ An established organisation is looking for a Payroll Analyst to join its Business Systems team supporting a large-scale Oracle Fusion ERP environment. This role will focus on the ongoing support, optimisation, and continuous improvement of Oracle Fusion HCM and Payroll modules, while also supporting quarterly releases, testing cycles, and system enhancements. You'll work closely with HR, Payroll, IT teams, and support partners to ensure the platform continues to operate effectively and evolves with business requirements. Key Responsibilities Provide 1st line support for Oracle Fusion HCM & Payroll Support quarterly Oracle release reviews, testing, and deployments Maintain and configure Oracle Fusion modules including Core HR, Payroll, Benefits, Recruit, Learn, Time & Absence, and Remuneration Assist with issue resolution and continuous improvement initiatives Maintain testing documentation and release plans Support integrations and system data flows Deliver guidance and training to HR and Payroll users Manage incidents and updates through ServiceNow Experience Required 3+ years' experience within an Oracle support environment Strong Oracle Fusion HCM & Payroll functional support experience Experience supporting quarterly Oracle release cycles Background in customer support and incident management Strong communication and stakeholder engagement skills Ability to work collaboratively across business and IT teams Desirable Experience Agile or Waterfall project methodology exposure Previous project delivery experience HR, Payroll, IT, or Business Systems related qualification Exposure to Oracle Redwood functionality Why Apply? Opportunity to work within a large-scale Oracle Fusion environment Long-term career development opportunities Flexible/agile working approach Strong investment in employee wellbeing and training Exposure to enterprise transformation and continual improvement projects If you'd like to hear more, apply now or get in touch for a confidential discussion
e.surv Chartered Surveyors
Business Analyst
e.surv Chartered Surveyors Newcastle Upon Tyne, Tyne And Wear
LSL Estate Agency Franchising is looking for a proactive and detail-oriented Business Analyst to support our team in delivering transformational projects to our Estate Agency Franchisees across our LSL brands. The role is offered on a permanent full time position on a Hybrid basis from our Newcastle based office. Business / Systems Analyst Change & Transformation Team - LSL Property Services Role Purpose To support the Change & Transformation Team in understanding, analysing, and improving business and system processes across LSL. This role will help uncover how work is currently done, identify opportunities for optimisation, and support the introduction of new technologies, automation, and AI-driven improvements. The role is hands-on and varied, offering exposure across multiple areas of the business including Finance, Operations, IT, and CRM systems. Key Responsibilities Work with stakeholders across the business to understand and document current processes and systems. Support and, where appropriate, lead requirements gathering activities (workshops, interviews, process walkthroughs) Create clear and structured outputs such as: Process maps Requirements documentation / user stories Gap analyses Analyse data to support process understanding and identify trends or inefficiencies Contribute to identifying opportunities for improvement, including automation and AI use cases Support the delivery of change initiatives across a range of projects Collaborate with internal teams and third-party providers to support solution design and implementation Actively participate in sessions-asking questions, challenging where appropriate, and contributing ideas Skills & Experience Essential: Strong Excel skills (data analysis, manipulation, basic insight generation) Exposure to business analysis concepts (process mapping, requirements gathering, user stories) Awareness of tools such as Jira, Confluence, Visio, or similar Logical and analytical thinking Confidence to engage in discussions and speak up in group settings Strong attention to detail Desirable: Basic understanding or interest in automation and AI in a business context Experience working with data beyond Excel (e.g. reporting tools, SQL-nice to have, not required) Behaviours & Mindset Curious and inquisitive - asks questions and seeks to understand how things really work Proactive - not just documenting, but thinking about how things could be improved Confident communicator - willing to contribute and challenge constructively Adaptable - comfortable working across different projects and business areas Eager to learn and develop - brings value from day one but is motivated to grow Apply If you feel you match our requirements and are looking for your next career challenge, or for a confidential discussion on the full details of this role please contact Alka Tarafdar alternatively apply with your CV and covering letter for a quick response. In your Application, please feel free to note which pronouns you use (for example, she/her/hers, he/him/his, they/them/theirs)
Jun 14, 2026
Full time
LSL Estate Agency Franchising is looking for a proactive and detail-oriented Business Analyst to support our team in delivering transformational projects to our Estate Agency Franchisees across our LSL brands. The role is offered on a permanent full time position on a Hybrid basis from our Newcastle based office. Business / Systems Analyst Change & Transformation Team - LSL Property Services Role Purpose To support the Change & Transformation Team in understanding, analysing, and improving business and system processes across LSL. This role will help uncover how work is currently done, identify opportunities for optimisation, and support the introduction of new technologies, automation, and AI-driven improvements. The role is hands-on and varied, offering exposure across multiple areas of the business including Finance, Operations, IT, and CRM systems. Key Responsibilities Work with stakeholders across the business to understand and document current processes and systems. Support and, where appropriate, lead requirements gathering activities (workshops, interviews, process walkthroughs) Create clear and structured outputs such as: Process maps Requirements documentation / user stories Gap analyses Analyse data to support process understanding and identify trends or inefficiencies Contribute to identifying opportunities for improvement, including automation and AI use cases Support the delivery of change initiatives across a range of projects Collaborate with internal teams and third-party providers to support solution design and implementation Actively participate in sessions-asking questions, challenging where appropriate, and contributing ideas Skills & Experience Essential: Strong Excel skills (data analysis, manipulation, basic insight generation) Exposure to business analysis concepts (process mapping, requirements gathering, user stories) Awareness of tools such as Jira, Confluence, Visio, or similar Logical and analytical thinking Confidence to engage in discussions and speak up in group settings Strong attention to detail Desirable: Basic understanding or interest in automation and AI in a business context Experience working with data beyond Excel (e.g. reporting tools, SQL-nice to have, not required) Behaviours & Mindset Curious and inquisitive - asks questions and seeks to understand how things really work Proactive - not just documenting, but thinking about how things could be improved Confident communicator - willing to contribute and challenge constructively Adaptable - comfortable working across different projects and business areas Eager to learn and develop - brings value from day one but is motivated to grow Apply If you feel you match our requirements and are looking for your next career challenge, or for a confidential discussion on the full details of this role please contact Alka Tarafdar alternatively apply with your CV and covering letter for a quick response. In your Application, please feel free to note which pronouns you use (for example, she/her/hers, he/him/his, they/them/theirs)

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