Customer Attributes Engineer - NVH & Vehicle Refinement

Order Ref: (phone number removed)

Position Title: Vehicle Refinement Engineer (NVH, Squeak & Rattle, Water Ingress)

Contract: 10 Month Contract
Location: Solihull

Overview

An exciting opportunity has arisen for a Vehicle Refinement Engineer to join a leading automotive engineering team focused on delivering world-class vehicle quality and customer experience.

This role sits within the Attributes Refinement Group, a critical function responsible for shaping the NVH (Noise, Vibration & Harshness) performance and overall refinement of vehicles from concept through to customer delivery.

You will play a key role in ensuring vehicles meet the highest standards for Squeak & Rattle (S&R) and Water & Air Ingress, directly impacting customer satisfaction and brand perception.

The Role

As a Vehicle Refinement Engineer, you will work across the full vehicle lifecycle - from early concept development through launch and into in-service performance.

You will:

• Define and deliver vehicle refinement targets across multiple programmes
• Conduct whole-vehicle testing, identifying and diagnosing issues
• Lead root cause investigations and drive robust, permanent solutions
• Work cross-functionally with Design, Manufacturing, Supplier Quality, and Programme teams
• Use data-driven analysis to resolve issues arising from:
  • Manufacturing
  • Fleet and durability testing
  • Warranty returns and IQS data

This is a highly visible role where your work will directly influence the customer experience, ensuring vehicles are free from unwanted noise and ingress issues.

Key Responsibilities

• Lead resolution of Squeak & Rattle and water ingress issues across vehicle programmes
• Apply structured problem-solving methodologies (8D, RCA, etc.) to identify root causes
• Analyse complex datasets and translate findings into actionable engineering solutions
• Drive issue resolution through cross-functional teams and supplier engagement
• Support vehicle testing activities and validation programmes
• Present findings and recommendations to senior stakeholders
• Contribute to continuous improvement of vehicle refinement and quality standards

Skills & Experience

Essential

• Proven experience in automotive engineering, ideally within NVH or vehicle refinement
• Strong problem-solving capability using tools such as:
  • 8D
  • Root Cause Analysis
  • Fishbone, FTA, 5 Whys, PDCA
• Ability to lead cross-functional teams to deliver solutions
• Experience analysing data and driving clear, evidence-based decisions
• Strong communication and stakeholder management skills
• Ability to work independently in a fast-paced environment
• Full UK driving licence

Desirable

• Knowledge of Squeak & Rattle or Water/Air Ingress
• Understanding of automotive manufacturing processes
• Experience with vehicle testing and validation
• Intermediate skills in Excel and PowerPoint

Personal Profile

We're looking for someone who:

• Is proactive, driven, and solution-focused
• Has a strong growth mindset and willingness to learn
• Can confidently influence and engage stakeholders at all levels
• Works collaboratively and thrives in a cross-functional environment
• Is passionate about delivering high-quality customer experiences

Why Apply?

• Work on cutting-edge vehicle programmes within a leading automotive environment
• Directly impact vehicle quality and customer satisfaction
• Collaborate with industry experts across engineering, manufacturing, and suppliers
• Opportunity to develop within a high-profile and technically challenging role