Job Title : Market Pricing Manager Target Start Date: ASAP Contract Type: Permanent, Part Time, Full Time, Job Share option available Salary Range: £70,000 - £84,000 Location: Hybrid, once a month - Eastleigh / Bournemouth Market Pricing Manager: Fantastic opportunity to join our Market Pricing team as a Pricing Manager, assisting to plan and deliver pricing related projects to deadline and quality standards. You will directly influence the future growth of the business, with key deliverables to increase conversion, retention and overall company income and profitability. You will work closely with cross-functional teams across all products to develop and implement optimisation models, analyse market trends, and make data-driven decisions to ensure our pricing strategies align with our business objectives. The role will involve the management of detailed analysis of data using sophisticated machine learning and statistical techniques within price optimisation to recommend pricing actions which increase volume, income and profit. In addition, the Pricing Manager will build pricing capability and core skills within the business, as well as influence the strategic direction of retail pricing in the wider Ageas UK Group. Main Responsibilities as Market Pricing Manager: Management, development and coaching of Lead, Senior and Pricing Analysts (circa team of 5). Monitoring and management of trading position to ensure targets are met. Oversight and approval of the maintenance and application of models of customer and market behaviour; incorporating machine learning into behavioural models; enabling the exploration of new techniques to improve models. Compiling and ensuring the timely delivery of recommendations for trading forums; discussing propositions with senior stakeholders. Develop a balanced view of current and future pricing performance by combining MI, modelling results and company targets. Skills and experience you need as Market Pricing Manager: Educated to degree level or equivalent in a numerical discipline or qualified by experience. Extensive experience in insurance pricing or related analytical background. Detailed knowledge or experience of price optimisation. Experience in using Emblem, Radar, Databricks or industry equivalent. Experience of dealing with and influencing colleagues at all levels up to, and including, senior management and directors. At Ageas we offer a wide range of benefits to support you and your family inside and outside of work, which helped us achieve, Top Employer status in the UK. Here are some of the benefits you can enjoy at Ageas: Flexible Working- Smart gives employees flexibility around location (as long as it's within the UK) and, for many of our roles, flexibility within the working day to manage other commitments, such as school drop offs etc. We also offer all our vacancies part-time/job-shares. We also offer a minimum of 35 days holiday (inc. bank holidays) and you can buy and sell days. Supporting your Health- Dental Insurance Health Cash Plan, Health Screening, Will Writing, Voluntary Critical Illness, Mental Health First Aiders, Well Being Activities - Mindfulness. Supporting your Wealth- 50% off esure and Sheilas' Wheels motor and home insurance, Annual Bonus Schemes, Annual Salary Reviews, Competitive Pension, Employee Savings, Employee Loans. Supporting you at Work- Well-being activities, mindfulness sessions, Sports and Social Club events and more. Supporting you and your Family- Maternity/pregnant parent/primary adopter entitlement of 16 weeks at full pay and paternity/non-pregnant parent/co-adopter at 8 weeks' full pay. Benefits for Them- Partner Life Assurance and Critical Illness cover. Get some Tech- Deals on various gadgets including Wearables, Tablets and Laptops. Getting around- Car Salary Exchange, Cycle Scheme, Vehicle Breakdown Cover. Supporting you back to work- Return to work programme after maternity leave. About Ageas: We are one of the largest car and home insurers in the UK. Our People help Ageas to be a thriving, creative and innovative place to work. We show this in the service we provide to over four million customers.As an inclusive employer, we encourage anyone to apply. We're a signatory of the Race at Work Charter and Women in Finance Charter , member of iCAN and GAIN . As a Disability Confident Leader , we are committed to ensuring our recruitment processes are fully inclusive. That means if you are applying for a job with us, you will have fair access to support and adjustments throughout your recruitment experience. If the list does not cover the support you need, please contact our Recruitment Team to discuss how they can help. We also guarantee an interview for applicants with a disability who meet the minimum criteria for the role. For more information, please see Ageas Everyone . We have a zero-tolerance approach towards any form of harassment during the recruitment process, ensuring that everyone is treated with respect and professionalism.Our aim is to have great people everywhere in our business and we're always looking for outstanding people to join us. Most roles across Ageas allow a proportion of your time to be spent working from home and we're open to discussing flexible working, including full-time, part-time or job share arrangements. To find
Jun 10, 2026
Full time
Job Title : Market Pricing Manager Target Start Date: ASAP Contract Type: Permanent, Part Time, Full Time, Job Share option available Salary Range: £70,000 - £84,000 Location: Hybrid, once a month - Eastleigh / Bournemouth Market Pricing Manager: Fantastic opportunity to join our Market Pricing team as a Pricing Manager, assisting to plan and deliver pricing related projects to deadline and quality standards. You will directly influence the future growth of the business, with key deliverables to increase conversion, retention and overall company income and profitability. You will work closely with cross-functional teams across all products to develop and implement optimisation models, analyse market trends, and make data-driven decisions to ensure our pricing strategies align with our business objectives. The role will involve the management of detailed analysis of data using sophisticated machine learning and statistical techniques within price optimisation to recommend pricing actions which increase volume, income and profit. In addition, the Pricing Manager will build pricing capability and core skills within the business, as well as influence the strategic direction of retail pricing in the wider Ageas UK Group. Main Responsibilities as Market Pricing Manager: Management, development and coaching of Lead, Senior and Pricing Analysts (circa team of 5). Monitoring and management of trading position to ensure targets are met. Oversight and approval of the maintenance and application of models of customer and market behaviour; incorporating machine learning into behavioural models; enabling the exploration of new techniques to improve models. Compiling and ensuring the timely delivery of recommendations for trading forums; discussing propositions with senior stakeholders. Develop a balanced view of current and future pricing performance by combining MI, modelling results and company targets. Skills and experience you need as Market Pricing Manager: Educated to degree level or equivalent in a numerical discipline or qualified by experience. Extensive experience in insurance pricing or related analytical background. Detailed knowledge or experience of price optimisation. Experience in using Emblem, Radar, Databricks or industry equivalent. Experience of dealing with and influencing colleagues at all levels up to, and including, senior management and directors. At Ageas we offer a wide range of benefits to support you and your family inside and outside of work, which helped us achieve, Top Employer status in the UK. Here are some of the benefits you can enjoy at Ageas: Flexible Working- Smart gives employees flexibility around location (as long as it's within the UK) and, for many of our roles, flexibility within the working day to manage other commitments, such as school drop offs etc. We also offer all our vacancies part-time/job-shares. We also offer a minimum of 35 days holiday (inc. bank holidays) and you can buy and sell days. Supporting your Health- Dental Insurance Health Cash Plan, Health Screening, Will Writing, Voluntary Critical Illness, Mental Health First Aiders, Well Being Activities - Mindfulness. Supporting your Wealth- 50% off esure and Sheilas' Wheels motor and home insurance, Annual Bonus Schemes, Annual Salary Reviews, Competitive Pension, Employee Savings, Employee Loans. Supporting you at Work- Well-being activities, mindfulness sessions, Sports and Social Club events and more. Supporting you and your Family- Maternity/pregnant parent/primary adopter entitlement of 16 weeks at full pay and paternity/non-pregnant parent/co-adopter at 8 weeks' full pay. Benefits for Them- Partner Life Assurance and Critical Illness cover. Get some Tech- Deals on various gadgets including Wearables, Tablets and Laptops. Getting around- Car Salary Exchange, Cycle Scheme, Vehicle Breakdown Cover. Supporting you back to work- Return to work programme after maternity leave. About Ageas: We are one of the largest car and home insurers in the UK. Our People help Ageas to be a thriving, creative and innovative place to work. We show this in the service we provide to over four million customers.As an inclusive employer, we encourage anyone to apply. We're a signatory of the Race at Work Charter and Women in Finance Charter , member of iCAN and GAIN . As a Disability Confident Leader , we are committed to ensuring our recruitment processes are fully inclusive. That means if you are applying for a job with us, you will have fair access to support and adjustments throughout your recruitment experience. If the list does not cover the support you need, please contact our Recruitment Team to discuss how they can help. We also guarantee an interview for applicants with a disability who meet the minimum criteria for the role. For more information, please see Ageas Everyone . We have a zero-tolerance approach towards any form of harassment during the recruitment process, ensuring that everyone is treated with respect and professionalism.Our aim is to have great people everywhere in our business and we're always looking for outstanding people to join us. Most roles across Ageas allow a proportion of your time to be spent working from home and we're open to discussing flexible working, including full-time, part-time or job share arrangements. To find
Are you a finance professional able to read cashflow statements and audit reports? Can you ascertain the financial health of a business through balance sheet reviews and analysis? Are you looking for a role where you only need to go to the office once a week? If the answer is yes to these questions then we'd be keen to hear from you as our North Bristol based client is looking to bolster their finance team with someone who can take responsibility of carrying out due diligence around new business take on, risk, and ensure the credit worthiness of the potentially new customers. This is a role that reviews management accounts of sometimes large and complex companies so an ability to review financial information is required as is strong communication skills. If you're inquisitive, investigative and are able to provide detailed analysis on new customers outlining risk or doubt then this is a great role for you. This position requires 1 day a week in the office, has free car parking and an excellent benefits package. Artis Recruitment provide specialist recruitment services within HR, Finance, IT, Procurement, Marketing, Customer Contact and Executive Search. By applying to this position, you acknowledge that you have read and accept our Privacy Policy: (url removed)
Jun 10, 2026
Full time
Are you a finance professional able to read cashflow statements and audit reports? Can you ascertain the financial health of a business through balance sheet reviews and analysis? Are you looking for a role where you only need to go to the office once a week? If the answer is yes to these questions then we'd be keen to hear from you as our North Bristol based client is looking to bolster their finance team with someone who can take responsibility of carrying out due diligence around new business take on, risk, and ensure the credit worthiness of the potentially new customers. This is a role that reviews management accounts of sometimes large and complex companies so an ability to review financial information is required as is strong communication skills. If you're inquisitive, investigative and are able to provide detailed analysis on new customers outlining risk or doubt then this is a great role for you. This position requires 1 day a week in the office, has free car parking and an excellent benefits package. Artis Recruitment provide specialist recruitment services within HR, Finance, IT, Procurement, Marketing, Customer Contact and Executive Search. By applying to this position, you acknowledge that you have read and accept our Privacy Policy: (url removed)
This leading professional services organisation are looking for a Data Reporting Analyst to support their finance function in the creation of advanced modelling and analytics capabilities. You will collaborate with both the management information and IT development teams to create and maintain a range of reports and dashboards in Power BI to support senior management decisioning and strategy. Client Details Leading professional services organisation Description This leading professional services organisation are looking for a Data Reporting Analyst to support their finance function in the creation of advanced modelling and analytics capabilities. You will collaborate with both the management information and IT development teams to create and maintain a range of reports and dashboards in Power BI to support senior management decisioning and strategy. You will work across a range of platforms and applications to extract of data from various sources (using SQL), applying logic and calculations and presentation of the results in a meaningful way. The role will also include an element of modelling in excel, assisting with forecasts and day to day maintenance of the Power BI platform. Key Responsibilities Working within the finance team and liaising with other Business Services areas to create and maintain a library of reports Ongoing maintenance and development of our data visualisation software Assisting with budget modelling within excel Need to be able to interrogate and link data from multiple systems and pull together in understandable ways Look at ways to standardise reporting to enable month on month reporting without need for technical input Working with the IT development team and external solution providers to understand sources of data and what is available Work effectively with stakeholders to translate requirements that will inform the implementation of effective and efficient systems and processes Ensure reporting governance is in place and followed, such as documenting requirements, data staging/treatments and assumptions effectively Key Skills Analytical in approach, strong attention to detail, including relating to escalation Strong communication skills across a wide user base Experience of producing management information & statistical information Ability to deal with ambiguity and bring clarity Advanced Excel including macros and VBA Previous experience in a reporting role, with experience of working with large/complex data sets A good working knowledge of SQL Customer and delivery focused, meeting and exceeding customer expectations Good knowledge of Power Query / DAX / Power Pivot and Power BI Accounting experience is highly desirable but not essential Profile Analytical in approach, strong attention to detail, including relating to escalation Strong communication skills across a wide user base Experience of producing management information & statistical information Ability to deal with ambiguity and bring clarity Advanced Excel including macros and VBA Previous experience in a reporting role, with experience of working with large/complex data sets A good working knowledge of SQL Customer and delivery focused, meeting and exceeding customer expectations Good knowledge of Power Query / DAX / Power Pivot and Power BI Accounting experience is highly desirable but not essential Job Offer Opportunity to enhance analytics capability in a Professional Services company Opportunity to develop Power BI / SQL skills
Jun 10, 2026
Full time
This leading professional services organisation are looking for a Data Reporting Analyst to support their finance function in the creation of advanced modelling and analytics capabilities. You will collaborate with both the management information and IT development teams to create and maintain a range of reports and dashboards in Power BI to support senior management decisioning and strategy. Client Details Leading professional services organisation Description This leading professional services organisation are looking for a Data Reporting Analyst to support their finance function in the creation of advanced modelling and analytics capabilities. You will collaborate with both the management information and IT development teams to create and maintain a range of reports and dashboards in Power BI to support senior management decisioning and strategy. You will work across a range of platforms and applications to extract of data from various sources (using SQL), applying logic and calculations and presentation of the results in a meaningful way. The role will also include an element of modelling in excel, assisting with forecasts and day to day maintenance of the Power BI platform. Key Responsibilities Working within the finance team and liaising with other Business Services areas to create and maintain a library of reports Ongoing maintenance and development of our data visualisation software Assisting with budget modelling within excel Need to be able to interrogate and link data from multiple systems and pull together in understandable ways Look at ways to standardise reporting to enable month on month reporting without need for technical input Working with the IT development team and external solution providers to understand sources of data and what is available Work effectively with stakeholders to translate requirements that will inform the implementation of effective and efficient systems and processes Ensure reporting governance is in place and followed, such as documenting requirements, data staging/treatments and assumptions effectively Key Skills Analytical in approach, strong attention to detail, including relating to escalation Strong communication skills across a wide user base Experience of producing management information & statistical information Ability to deal with ambiguity and bring clarity Advanced Excel including macros and VBA Previous experience in a reporting role, with experience of working with large/complex data sets A good working knowledge of SQL Customer and delivery focused, meeting and exceeding customer expectations Good knowledge of Power Query / DAX / Power Pivot and Power BI Accounting experience is highly desirable but not essential Profile Analytical in approach, strong attention to detail, including relating to escalation Strong communication skills across a wide user base Experience of producing management information & statistical information Ability to deal with ambiguity and bring clarity Advanced Excel including macros and VBA Previous experience in a reporting role, with experience of working with large/complex data sets A good working knowledge of SQL Customer and delivery focused, meeting and exceeding customer expectations Good knowledge of Power Query / DAX / Power Pivot and Power BI Accounting experience is highly desirable but not essential Job Offer Opportunity to enhance analytics capability in a Professional Services company Opportunity to develop Power BI / SQL skills
Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. Job Title: Quality Assurance (Trade & Transaction Reporting) Location: London - Hybrid ( 2-3 days in office is essential) Contract: Through to 31/03/2027 Rate: 550 - 600 inside umbrella Background The firm is undergoing major business and technology transformation, expanding products and customer base while maintaining strong regulatory compliance. It operates trade/transaction reporting monitoring with a dedicated Operations & IT TTR team. This role ensures the effectiveness of banking and capital markets TTR functions, supports regression testing, maintains regression packs, and owns testing for TTR enhancements and monthly Prudential Risk updates. Role Responsibilities 1. TTR / Post-Trade Testing Lead testing for TTR, Prudential Products, and CTB initiatives across MiFID II/MiFIR, EMIR, SFTR . Collaborate with Product Analysts, Compliance, IT, and business teams. Perform data analysis, validation, root-cause investigation , and back-reporting checks. Maintain and update test scenarios and regression packs (XRAY, Jira, Confluence). Ensure adherence to Agile delivery and continuous improvement. Mentor junior QA analysts. 2. Business Analysis Gather requirements, define acceptance criteria, and validate use cases. Support BA team and assist with UAT regression testing . 3. Test Environment & Data Management Ensure suitable environments for testing and automation. Manage test data for execution. 4. Bug Management & Reporting Log, track, and document defects. Map test results to risks and ensure traceability. 5. Stakeholder & Project Management Act as key liaison between QA, BA, PM, SMEs, Operations, and Front Office . Manage testing lifecycle, timelines, risks, and dependencies. Provide estimates and reporting to stakeholders. Lead automation strategy, frameworks, and training. Support change management and escalating risks where needed. Skills & Experience Core Requirements Strong QA/Test Lead experience in regulatory reporting (PTTR). Deep knowledge of MiFID, EMIR, SFTR . Experience across asset classes: IR, FX, Credit, Commodities . Strong data analysis, problem-solving, and stakeholder management skills. Hands-on experience with: Tools: DTCC, RHUB, Kaizen, DUCO/IntelliMatch Platforms: Murex, Summit, PRISM, FOX, Bloomberg, MarkitWire Regulatory reporting project delivery (including migration/remediation). Strong understanding of front-to-back trading environments . Excellent communication and documentation skills. Technical Skills Tools: JIRA, Confluence, XRAY, MS Office Strong skills in Excel, SQL (VBA preferred) Experience in Agile and Waterfall Qualifications Degree in STEM discipline ISTQB certified (minimum) Finance/regulatory qualifications preferred Desirable Financial markets expertise Vendor systems (e.g., Gloss, settlement, cash flow systems) Endpoint testing with S&P, DTCC XRAY experience Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.
Jun 10, 2026
Contractor
Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. Job Title: Quality Assurance (Trade & Transaction Reporting) Location: London - Hybrid ( 2-3 days in office is essential) Contract: Through to 31/03/2027 Rate: 550 - 600 inside umbrella Background The firm is undergoing major business and technology transformation, expanding products and customer base while maintaining strong regulatory compliance. It operates trade/transaction reporting monitoring with a dedicated Operations & IT TTR team. This role ensures the effectiveness of banking and capital markets TTR functions, supports regression testing, maintains regression packs, and owns testing for TTR enhancements and monthly Prudential Risk updates. Role Responsibilities 1. TTR / Post-Trade Testing Lead testing for TTR, Prudential Products, and CTB initiatives across MiFID II/MiFIR, EMIR, SFTR . Collaborate with Product Analysts, Compliance, IT, and business teams. Perform data analysis, validation, root-cause investigation , and back-reporting checks. Maintain and update test scenarios and regression packs (XRAY, Jira, Confluence). Ensure adherence to Agile delivery and continuous improvement. Mentor junior QA analysts. 2. Business Analysis Gather requirements, define acceptance criteria, and validate use cases. Support BA team and assist with UAT regression testing . 3. Test Environment & Data Management Ensure suitable environments for testing and automation. Manage test data for execution. 4. Bug Management & Reporting Log, track, and document defects. Map test results to risks and ensure traceability. 5. Stakeholder & Project Management Act as key liaison between QA, BA, PM, SMEs, Operations, and Front Office . Manage testing lifecycle, timelines, risks, and dependencies. Provide estimates and reporting to stakeholders. Lead automation strategy, frameworks, and training. Support change management and escalating risks where needed. Skills & Experience Core Requirements Strong QA/Test Lead experience in regulatory reporting (PTTR). Deep knowledge of MiFID, EMIR, SFTR . Experience across asset classes: IR, FX, Credit, Commodities . Strong data analysis, problem-solving, and stakeholder management skills. Hands-on experience with: Tools: DTCC, RHUB, Kaizen, DUCO/IntelliMatch Platforms: Murex, Summit, PRISM, FOX, Bloomberg, MarkitWire Regulatory reporting project delivery (including migration/remediation). Strong understanding of front-to-back trading environments . Excellent communication and documentation skills. Technical Skills Tools: JIRA, Confluence, XRAY, MS Office Strong skills in Excel, SQL (VBA preferred) Experience in Agile and Waterfall Qualifications Degree in STEM discipline ISTQB certified (minimum) Finance/regulatory qualifications preferred Desirable Financial markets expertise Vendor systems (e.g., Gloss, settlement, cash flow systems) Endpoint testing with S&P, DTCC XRAY experience Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.
1st Line Support Engineer - Ellesmere Port - £25-£27k - 12 month FTC The1st line Support role sits within a professional services environment, providing first-line support for internal and external users of bespoke systems and client-facing portals. Success is measured by resolving issues within SLA targets, maintaining strong customer satisfaction, and increasing first contact resolution. The role also supports continuous improvement by identifying recurring issues and contributing to knowledge base updates and service enhancements. The role requires understanding how to log, track, and escalate incidents using ITSM tools such as Freshservice, alongside a structured and methodical approach to troubleshooting. Analysts manage user accounts and access permissions, support basic IT setup (devices, peripherals, connectivity), and ensure high standards of data quality across systems. They must also understand when escalation is required and how system issues impact wider professional services operations. Work involves supporting users through clear, professional communication, resolving basic technical issues, and prioritising a high volume of requests effectively. Analysts also support onboarding and access requests, contribute to identifying trends in recurring issues, and assist with user acceptance testing where required. Flexibility and responsiveness are key to maintaining service continuity. The role requires confidence with Microsoft 365 (Outlook, Word, Excel) and Windows operating systems, with experience in ITSM tools and modern web browsers being beneficial. Behaviourally, the role requires a calm, customer-focused approach, taking ownership of issues through to resolution. Strong collaboration is expected across teams, alongside reliability, accuracy, and accountability. Analysts should be adaptable, organised, and comfortable working in a structured but fast-paced environment. Skills required: Clear and professional communication with users and stakeholders Accurate logging, updating, and management of ITSM tickets Basic troubleshooting of hardware, software, and connectivity issues User account setup, access management, and data accuracy checks Ability to prioritise and manage multiple requests in a high-volume environment Identification of recurring issues and support for trend analysis Support for user onboarding and access requests Collaboration with technical teams and participation in UAT activities Use of Microsoft 365 (Outlook, Word, Excel) Confidence using Windows operating systems Familiarity with ITSM tools (e.g. Freshservice) and web browsers (desirable)
Jun 10, 2026
Full time
1st Line Support Engineer - Ellesmere Port - £25-£27k - 12 month FTC The1st line Support role sits within a professional services environment, providing first-line support for internal and external users of bespoke systems and client-facing portals. Success is measured by resolving issues within SLA targets, maintaining strong customer satisfaction, and increasing first contact resolution. The role also supports continuous improvement by identifying recurring issues and contributing to knowledge base updates and service enhancements. The role requires understanding how to log, track, and escalate incidents using ITSM tools such as Freshservice, alongside a structured and methodical approach to troubleshooting. Analysts manage user accounts and access permissions, support basic IT setup (devices, peripherals, connectivity), and ensure high standards of data quality across systems. They must also understand when escalation is required and how system issues impact wider professional services operations. Work involves supporting users through clear, professional communication, resolving basic technical issues, and prioritising a high volume of requests effectively. Analysts also support onboarding and access requests, contribute to identifying trends in recurring issues, and assist with user acceptance testing where required. Flexibility and responsiveness are key to maintaining service continuity. The role requires confidence with Microsoft 365 (Outlook, Word, Excel) and Windows operating systems, with experience in ITSM tools and modern web browsers being beneficial. Behaviourally, the role requires a calm, customer-focused approach, taking ownership of issues through to resolution. Strong collaboration is expected across teams, alongside reliability, accuracy, and accountability. Analysts should be adaptable, organised, and comfortable working in a structured but fast-paced environment. Skills required: Clear and professional communication with users and stakeholders Accurate logging, updating, and management of ITSM tickets Basic troubleshooting of hardware, software, and connectivity issues User account setup, access management, and data accuracy checks Ability to prioritise and manage multiple requests in a high-volume environment Identification of recurring issues and support for trend analysis Support for user onboarding and access requests Collaboration with technical teams and participation in UAT activities Use of Microsoft 365 (Outlook, Word, Excel) Confidence using Windows operating systems Familiarity with ITSM tools (e.g. Freshservice) and web browsers (desirable)
ICT Service Desk Analyst Esher Contract £16.56 per hour Our client is looking for an experienced ICT Service Desk Analyst You will be a confident, effective communicator, passionate about customer service excellence with a proven track record of experience in an IT technical environment. This is one of many roles we are recruiting for please visit our website colbernlimited co uk 1. To provide operational and technical support to 400 + end users across all Council departments, with responsibility of supporting Windows 11 laptops, docking stations, end-user devices, MFD s and mobile devices (iPad and iPhone). Configuration, installation and support of all hardware and software supplied to the end user. Support for the MS 365 suite. 2. Provide support and cover on the ICT Service Desk to support the technical function of the organisation as a whole. 3. To proactively work with customers to suggest better ways of working and taking time to understand customer needs and requirements. 4. Liaise with the Digital Development and Infrastructure teams and third-party partners when required. Specific duties and responsibilities 1. Monitor the ICT Service desk tickets, incidents and service requests, via the online portal. Ensure the logging of all incidents and requests have the appropriate level of information and are in line with the ICT Service Level Agreements. 2. To proactively communicate with customers as needed, in a highly customer focused manner, face to face, over the telephone, via email and the Service desk online portal. 3. Follow ICT Service Desk set procedures for logging and monitoring all support calls. 4. Taking ownership of tickets and ensuring successful completion within stated SLA, escalating of incidents and requests to third parties and colleagues where necessary. 5. Provide remote support to internal and external customers. If requested provide desktop support and support at remote sites, e.g. Depot. 6. Provide advice, guidance and training to the end users on the operation and use of the authority's corporate desktop and office systems software. 7. Assist with knowledge transfer across the teams. 8. Work a shift rota of early or late to cover the support hours required for the ICT Service Desk. When required cover absent shifts, possibly at short notice. 9. Administer ICT Training Room bookings, checking availability of room and compatibility of software required for training. 10. Assist third party support to gain remote access to the EBC servers and systems. When necessary, supervise third party support on-site engineers, assisting engineers to clear faults. 11. Run various regular routine procedure jobs, as set out in the ICT Service Desk support shift duties, updating records accordingly. PLEASE VISIT OUR WEBSITE FOR MORE OPPORTUNITIES colbernlimited co uk The first part of our recruitment process is to send your CV. Should you be short listed Colbern Limited will contact you within 5 days or we may contact you about other job opportunities. Colbern Limited along with our clients are an equal opportunities employer
Jun 10, 2026
Contractor
ICT Service Desk Analyst Esher Contract £16.56 per hour Our client is looking for an experienced ICT Service Desk Analyst You will be a confident, effective communicator, passionate about customer service excellence with a proven track record of experience in an IT technical environment. This is one of many roles we are recruiting for please visit our website colbernlimited co uk 1. To provide operational and technical support to 400 + end users across all Council departments, with responsibility of supporting Windows 11 laptops, docking stations, end-user devices, MFD s and mobile devices (iPad and iPhone). Configuration, installation and support of all hardware and software supplied to the end user. Support for the MS 365 suite. 2. Provide support and cover on the ICT Service Desk to support the technical function of the organisation as a whole. 3. To proactively work with customers to suggest better ways of working and taking time to understand customer needs and requirements. 4. Liaise with the Digital Development and Infrastructure teams and third-party partners when required. Specific duties and responsibilities 1. Monitor the ICT Service desk tickets, incidents and service requests, via the online portal. Ensure the logging of all incidents and requests have the appropriate level of information and are in line with the ICT Service Level Agreements. 2. To proactively communicate with customers as needed, in a highly customer focused manner, face to face, over the telephone, via email and the Service desk online portal. 3. Follow ICT Service Desk set procedures for logging and monitoring all support calls. 4. Taking ownership of tickets and ensuring successful completion within stated SLA, escalating of incidents and requests to third parties and colleagues where necessary. 5. Provide remote support to internal and external customers. If requested provide desktop support and support at remote sites, e.g. Depot. 6. Provide advice, guidance and training to the end users on the operation and use of the authority's corporate desktop and office systems software. 7. Assist with knowledge transfer across the teams. 8. Work a shift rota of early or late to cover the support hours required for the ICT Service Desk. When required cover absent shifts, possibly at short notice. 9. Administer ICT Training Room bookings, checking availability of room and compatibility of software required for training. 10. Assist third party support to gain remote access to the EBC servers and systems. When necessary, supervise third party support on-site engineers, assisting engineers to clear faults. 11. Run various regular routine procedure jobs, as set out in the ICT Service Desk support shift duties, updating records accordingly. PLEASE VISIT OUR WEBSITE FOR MORE OPPORTUNITIES colbernlimited co uk The first part of our recruitment process is to send your CV. Should you be short listed Colbern Limited will contact you within 5 days or we may contact you about other job opportunities. Colbern Limited along with our clients are an equal opportunities employer
Order Management Business Analyst Location: Desford, Leicestershire (On-site) Rate: £292 per day (Inside IR35) Duration: 12-Month Contract We are seeking an experienced Order Management Business Analyst to join a global manufacturing organisation supporting order management and invoicing operations across the EAME region. This is an excellent opportunity for someone with strong order processing, invoicing, and systems experience who enjoys solving complex business issues, supporting users, and working within a collaborative international team. The Role As an Order Management Business Analyst, you will provide business support for order management systems and processes, helping users resolve operational issues while identifying opportunities for continuous improvement. You will work closely with cross-functional stakeholders across multiple regions, supporting both day-to-day operations and ongoing digital transformation initiatives. Key responsibilities include: Providing business support for order management and invoicing processes Resolving user queries and system-related issues Supporting dealers, customers, and internal stakeholders with order and invoice enquiries Maintaining process documentation and business support procedures Coordinating invoicing adjustments and related administration activities Participating in process improvement and automation initiatives Supporting change management, training, and user adoption activities Working collaboratively with global teams across different time zones Contributing to projects focused on modernising order management processes and systems About You We're looking for a proactive and organised professional who can manage their workload independently while building strong relationships with stakeholders across the business. Essential Skills & Experience Previous experience working with orders and invoicing processes Experience using SAP, CMOPS, or similar ERP systems Experience with Salesforce Strong analytical and problem-solving skills Excellent communication skills with the ability to engage stakeholders globally Strong planning and organisational abilities Experience working directly with customers, dealers, or business users Desirable Experience Manufacturing industry experience Automotive sector experience Lean project participation or continuous improvement initiatives Business process analysis and documentation Exposure to digital transformation or automation projects Additional Information Location: Desford, Leicestershire Contract Length: 12 months Working Pattern: Fully on-site Hours: 08:00 - 17:00 (with some flexibility) Travel: Up to 10%, including occasional international travel Interview Process: One-stage Teams interview If you're an experienced Business Analyst with a background in order management and invoicing and are looking for your next contract opportunity, click "Apply"
Jun 10, 2026
Contractor
Order Management Business Analyst Location: Desford, Leicestershire (On-site) Rate: £292 per day (Inside IR35) Duration: 12-Month Contract We are seeking an experienced Order Management Business Analyst to join a global manufacturing organisation supporting order management and invoicing operations across the EAME region. This is an excellent opportunity for someone with strong order processing, invoicing, and systems experience who enjoys solving complex business issues, supporting users, and working within a collaborative international team. The Role As an Order Management Business Analyst, you will provide business support for order management systems and processes, helping users resolve operational issues while identifying opportunities for continuous improvement. You will work closely with cross-functional stakeholders across multiple regions, supporting both day-to-day operations and ongoing digital transformation initiatives. Key responsibilities include: Providing business support for order management and invoicing processes Resolving user queries and system-related issues Supporting dealers, customers, and internal stakeholders with order and invoice enquiries Maintaining process documentation and business support procedures Coordinating invoicing adjustments and related administration activities Participating in process improvement and automation initiatives Supporting change management, training, and user adoption activities Working collaboratively with global teams across different time zones Contributing to projects focused on modernising order management processes and systems About You We're looking for a proactive and organised professional who can manage their workload independently while building strong relationships with stakeholders across the business. Essential Skills & Experience Previous experience working with orders and invoicing processes Experience using SAP, CMOPS, or similar ERP systems Experience with Salesforce Strong analytical and problem-solving skills Excellent communication skills with the ability to engage stakeholders globally Strong planning and organisational abilities Experience working directly with customers, dealers, or business users Desirable Experience Manufacturing industry experience Automotive sector experience Lean project participation or continuous improvement initiatives Business process analysis and documentation Exposure to digital transformation or automation projects Additional Information Location: Desford, Leicestershire Contract Length: 12 months Working Pattern: Fully on-site Hours: 08:00 - 17:00 (with some flexibility) Travel: Up to 10%, including occasional international travel Interview Process: One-stage Teams interview If you're an experienced Business Analyst with a background in order management and invoicing and are looking for your next contract opportunity, click "Apply"
I'm hiring a Data Scientist for a large, well-known UK business investing heavily in its data, analytics, and AI capability . This is a brilliant opportunity for someone from an advanced analytics background who's started moving into modelling and wants to take the next step into a true data science role - working on real use cases like customer segmentation, forecasting, and personalisation. The company A major UK business with a strong national presence, currently building out its data and analytics function under a new leadership team. There's a big focus on using data to drive customer strategy and commercial performance , particularly with the launch of a new loyalty programme later this year - creating real demand for modelling and insight. Where you fit You'll sit within a growing Data Science & Analytics team , reporting into the Data Science Lead and working closely with the Head of Data & Analytics. This is an early hire in the data science journey, so you'll have: Real ownership Exposure to end-to-end projects The opportunity to help shape how modelling is applied across the business What you'll be doing Build and apply models across key retail use cases such as: Customer segmentation Customer lifetime value modelling Demand forecasting Work with stakeholders to define business problems and translate them into analytical solutions Develop models using Python + SQL Support moving models towards production (with guidance from the team) Contribute to the development of personalisation and loyalty analytics strategies Work across the full lifecycle: problem modelling insight business impact What you bring Must-haves 2-4 years' experience in analytics / data roles Strong SQL Experience using Python (preferred) or R for modelling Experience building models (e.g. regression, segmentation, forecasting) Ability to break down business problems and apply analytical thinking Strong communication skills - able to work with non-technical stakeholders Nice to have Exposure to loyalty programmes Any experience taking models toward deployment Strong academic background in a quantitative subject Why this role Step up into a true data science role from analytics Work on real, high-impact use cases tied to a major loyalty programme launch Join at an early stage of the data science journey Strong mentorship from experienced leaders Opportunity to grow with the team as it scales Working style Based in Knowsley 3 days per week onsite Collaborative, fast-growing team environment Interview process Initial call with Hiring Manager (CV walkthrough) Onsite technical interview with leadership team If you're an analyst who's started building models and wants to properly step into data science, this is a great opportunity to do it in a supportive but impactful environment.
Jun 10, 2026
Full time
I'm hiring a Data Scientist for a large, well-known UK business investing heavily in its data, analytics, and AI capability . This is a brilliant opportunity for someone from an advanced analytics background who's started moving into modelling and wants to take the next step into a true data science role - working on real use cases like customer segmentation, forecasting, and personalisation. The company A major UK business with a strong national presence, currently building out its data and analytics function under a new leadership team. There's a big focus on using data to drive customer strategy and commercial performance , particularly with the launch of a new loyalty programme later this year - creating real demand for modelling and insight. Where you fit You'll sit within a growing Data Science & Analytics team , reporting into the Data Science Lead and working closely with the Head of Data & Analytics. This is an early hire in the data science journey, so you'll have: Real ownership Exposure to end-to-end projects The opportunity to help shape how modelling is applied across the business What you'll be doing Build and apply models across key retail use cases such as: Customer segmentation Customer lifetime value modelling Demand forecasting Work with stakeholders to define business problems and translate them into analytical solutions Develop models using Python + SQL Support moving models towards production (with guidance from the team) Contribute to the development of personalisation and loyalty analytics strategies Work across the full lifecycle: problem modelling insight business impact What you bring Must-haves 2-4 years' experience in analytics / data roles Strong SQL Experience using Python (preferred) or R for modelling Experience building models (e.g. regression, segmentation, forecasting) Ability to break down business problems and apply analytical thinking Strong communication skills - able to work with non-technical stakeholders Nice to have Exposure to loyalty programmes Any experience taking models toward deployment Strong academic background in a quantitative subject Why this role Step up into a true data science role from analytics Work on real, high-impact use cases tied to a major loyalty programme launch Join at an early stage of the data science journey Strong mentorship from experienced leaders Opportunity to grow with the team as it scales Working style Based in Knowsley 3 days per week onsite Collaborative, fast-growing team environment Interview process Initial call with Hiring Manager (CV walkthrough) Onsite technical interview with leadership team If you're an analyst who's started building models and wants to properly step into data science, this is a great opportunity to do it in a supportive but impactful environment.
GBR Recruitment Ltd are extremely proud to be working exclusively in partnership with a leading MOD technology EW Lincolnshire company, recruiting for an experienced Senior Trainer for DSAT technical training (Defence Systems Approach to Training) . This role is subject to legal / security restrictions relating to Nationality & clearance eligibility. To be considered, applicants must be a British National under UK nationality law. Due to the nature of the tasking to allow for security vetting (UKSV) if not already obtained. You will be an experienced DSAT Trainer who can develop others and translate complex technical concepts into clear instructions . You will implement and maintain DSAT training materials , that are compliant with required DSAT training standards. Duties: Assess customer training needs and deliver training solutions Deliver engaging customer-facing and in-house training programmes Deliver Train the Trainer courses to external customers Carry out Internal Validation activities, as well as analysing them Play a key role in External Validation activities Use up to date compliant training materials, including training manuals, work instructions, reference guides, plus working to structured learning plans, ensuring at all times DSAT compliance Support certification processes (both Customer and Engineers) Introduce engineers and technicians into workshop processes Develop and facilitate knowledge-sharing sessions and technical workshops Attributes: Experienced in delivering engaging DSAT (Defence Systems Approach to Training) technical training Possessing technical expertise in Electronic Warfare (EW), radar theory, plus radar systems Able to interpret DSAT technical documentation Level 3 Award in Education and Training (AET) or equivalent or higher Happy to travel to external clients sites (pool car available) Employee Benefits: 32 days holiday (can be 35 depending when Xmas falls, at the companies discretion, not a definitive), Pension 5% matched, Private health insurance & EAP. This role is commutable from Lincoln, Newark, Grantham, Gainsborough, Sleaford, Spalding, Boston, Nottingham, Rotherham, Sheffield, Doncaster, Scunthorpe, Grimsby & Hull. Plus the client is open to those seeking to relocate to one of these listed areas. This key position could suit someone working as a Defence Trainer, Training Designer, Training Analyst, Courseware Developer or Training Solution Architect within DSAT. Interviews to take place immediately for the right skill sets in DSAT. Apply today!
Jun 10, 2026
Full time
GBR Recruitment Ltd are extremely proud to be working exclusively in partnership with a leading MOD technology EW Lincolnshire company, recruiting for an experienced Senior Trainer for DSAT technical training (Defence Systems Approach to Training) . This role is subject to legal / security restrictions relating to Nationality & clearance eligibility. To be considered, applicants must be a British National under UK nationality law. Due to the nature of the tasking to allow for security vetting (UKSV) if not already obtained. You will be an experienced DSAT Trainer who can develop others and translate complex technical concepts into clear instructions . You will implement and maintain DSAT training materials , that are compliant with required DSAT training standards. Duties: Assess customer training needs and deliver training solutions Deliver engaging customer-facing and in-house training programmes Deliver Train the Trainer courses to external customers Carry out Internal Validation activities, as well as analysing them Play a key role in External Validation activities Use up to date compliant training materials, including training manuals, work instructions, reference guides, plus working to structured learning plans, ensuring at all times DSAT compliance Support certification processes (both Customer and Engineers) Introduce engineers and technicians into workshop processes Develop and facilitate knowledge-sharing sessions and technical workshops Attributes: Experienced in delivering engaging DSAT (Defence Systems Approach to Training) technical training Possessing technical expertise in Electronic Warfare (EW), radar theory, plus radar systems Able to interpret DSAT technical documentation Level 3 Award in Education and Training (AET) or equivalent or higher Happy to travel to external clients sites (pool car available) Employee Benefits: 32 days holiday (can be 35 depending when Xmas falls, at the companies discretion, not a definitive), Pension 5% matched, Private health insurance & EAP. This role is commutable from Lincoln, Newark, Grantham, Gainsborough, Sleaford, Spalding, Boston, Nottingham, Rotherham, Sheffield, Doncaster, Scunthorpe, Grimsby & Hull. Plus the client is open to those seeking to relocate to one of these listed areas. This key position could suit someone working as a Defence Trainer, Training Designer, Training Analyst, Courseware Developer or Training Solution Architect within DSAT. Interviews to take place immediately for the right skill sets in DSAT. Apply today!
GBR Recruitment Ltd are extremely proud to be working exclusively in partnership with a leading MOD technology EW Lincolnshire company, recruiting for an experienced Senior Trainer for DSAT technical training (Defence Systems Approach to Training) . This role is subject to legal / security restrictions relating to Nationality & clearance eligibility. To be considered, applicants must be a British National under UK nationality law. Due to the nature of the tasking to allow for security vetting (UKSV) if not already obtained. You will be an experienced DSAT Trainer who can develop others and translate complex technical concepts into clear instructions . You will implement and maintain DSAT training materials , that are compliant with required DSAT training standards. Duties: Assess customer training needs and deliver training solutions Deliver engaging customer-facing and in-house training programmes Deliver Train the Trainer courses to external customers Carry out Internal Validation activities, as well as analysing them Play a key role in External Validation activities Use up to date compliant training materials, including training manuals, work instructions, reference guides, plus working to structured learning plans, ensuring at all times DSAT compliance Support certification processes (both Customer and Engineers) Introduce engineers and technicians into workshop processes Develop and facilitate knowledge-sharing sessions and technical workshops Attributes: Experienced in delivering engaging DSAT (Defence Systems Approach to Training) technical training Possessing technical expertise in Electronic Warfare (EW), radar theory, plus radar systems Able to interpret DSAT technical documentation Level 3 Award in Education and Training (AET) or equivalent or higher Happy to travel to external clients sites (pool car available) Employee Benefits: 32 days holiday (can be 35 depending when Xmas falls, at the companies discretion, not a definitive), Pension 5% matched, Private health insurance & EAP. This role is commutable from Lincoln, Newark, Grantham, Gainsborough, Sleaford, Spalding, Boston, Nottingham, Rotherham, Sheffield, Doncaster, Scunthorpe, Grimsby & Hull. Plus the client is open to those seeking to relocate to one of these listed areas. This key position could suit someone working as a Defence Trainer, Training Designer, Training Analyst, Courseware Developer or Training Solution Architect within DSAT. Interviews to take place immediately for the right skill sets in DSAT. Apply today!
Jun 10, 2026
Full time
GBR Recruitment Ltd are extremely proud to be working exclusively in partnership with a leading MOD technology EW Lincolnshire company, recruiting for an experienced Senior Trainer for DSAT technical training (Defence Systems Approach to Training) . This role is subject to legal / security restrictions relating to Nationality & clearance eligibility. To be considered, applicants must be a British National under UK nationality law. Due to the nature of the tasking to allow for security vetting (UKSV) if not already obtained. You will be an experienced DSAT Trainer who can develop others and translate complex technical concepts into clear instructions . You will implement and maintain DSAT training materials , that are compliant with required DSAT training standards. Duties: Assess customer training needs and deliver training solutions Deliver engaging customer-facing and in-house training programmes Deliver Train the Trainer courses to external customers Carry out Internal Validation activities, as well as analysing them Play a key role in External Validation activities Use up to date compliant training materials, including training manuals, work instructions, reference guides, plus working to structured learning plans, ensuring at all times DSAT compliance Support certification processes (both Customer and Engineers) Introduce engineers and technicians into workshop processes Develop and facilitate knowledge-sharing sessions and technical workshops Attributes: Experienced in delivering engaging DSAT (Defence Systems Approach to Training) technical training Possessing technical expertise in Electronic Warfare (EW), radar theory, plus radar systems Able to interpret DSAT technical documentation Level 3 Award in Education and Training (AET) or equivalent or higher Happy to travel to external clients sites (pool car available) Employee Benefits: 32 days holiday (can be 35 depending when Xmas falls, at the companies discretion, not a definitive), Pension 5% matched, Private health insurance & EAP. This role is commutable from Lincoln, Newark, Grantham, Gainsborough, Sleaford, Spalding, Boston, Nottingham, Rotherham, Sheffield, Doncaster, Scunthorpe, Grimsby & Hull. Plus the client is open to those seeking to relocate to one of these listed areas. This key position could suit someone working as a Defence Trainer, Training Designer, Training Analyst, Courseware Developer or Training Solution Architect within DSAT. Interviews to take place immediately for the right skill sets in DSAT. Apply today!
Connect2Luton are excited to recruit a Service Desk Analyst on behalf of Luton Borough Council. Main purpose of position: On an operational level the role will respond to Incidents and Service Requests (including Major Incidents). They will contribute to the resolution of Incidents and Service Requests problems identified and building solutions for the knowledge base. Within the day-to-day service the role will contribute to the delivery of continuous improvement of the process and supporting systems into the Authority. The post holder will be part of a team and will be assisting the Service Desk Lead and Service Delivery in the control and success of the Service Desk function that handles customers' issues or requests with professional attitude. Responsible for the triage and actions on both Incidents and Service Requests received by the Service. The post can greatly influence the direction and success of general day to day operation of the Service. The role will be a system administrator for the Councils corporate IT Service Management tool and assisting with the maintenance of access control of circa 3500 user accounts across the Council's 150+ sites which include libraries, schools, community centres, social services establishments as well as the Council's main central offices. You will be responsible to: Create and perform triage actions to all support calls and tickets from the user community into the IT Service Management tool. Ensuring accurate and necessary information is obtained and appropriate categorisation for incidents and requests is applied and promptly allocates ticket. investigate first stage diagnostic on all tickets, acting on own initiative, within stated guidelines and in conjunction with other members of the team. Apply skills to resolve all assigned incidents before referring to application and/or technical support. Administration of categorised Service Requests (e.g. New Starter, Leaver and transfers) relating to access to Luton's Windows Active Directory structure, primary email systems, ensuring that a full audit trail of changes are maintained within Active Directory and the IT Service Management tools. Follows up reported complex incidents to ensure timely resolution or escalation, and promptly communicate on progress to end-user, requests are fulfilled, and the customer communication is complete. Ensure that incidents and requests are handled in accordance to agreed SLAs. Develop and maintain a comprehensive knowledge base, including technical articles and self-help guides for end-users. Skills and Experience: Demonstrable experience of providing IT Customer support Demonstrable experience working in a busy IT service desk environment; using an ITSM tool to create, update and manage tickets with precision and attention to detail Some experience technical knowledge of enterprise level computing, mobile devices, supported Microsoft operating systems, business software and office productivity tools Able to manage Windows Active Directory and Microsoft exchange (both On-premises and Azure/Exchange, Office 365 solutions) Able to administer Windows AD file system security settings Able to maintain accurate hardcopy and computerised records Able to use Microsoft Office or equivalent applications competently Demonstrable understanding and operational knowledge of ITSM frameworks e.g. ITIL v3 or 4 Demonstrable experiences of ITSM tooling administration Working hours will be on a rota basis between 7am and 7pm Monday to Friday About Us Luton Borough Council have partnered with Kent County Council to create Connect2Luton, a recruitment managed service for all contingent temporary agency, contract, and interim roles at the Council. Our heritage and being local government owned which means we have a wealth of knowledge and expertise within the public sector, with many of our employees having previously worked for the Council or have supplied previously into the Council, for several years. We are an equal opportunities employment agency and business that positively encourages applications from all suitably qualified and eligible candidates. Connect2Luton is a trading style of Luton & Kent Commercial Services LLP - A joint venture between Luton Borough Council & Commercial Services Kent Ltd. Connect2Luton is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates.
Jun 10, 2026
Seasonal
Connect2Luton are excited to recruit a Service Desk Analyst on behalf of Luton Borough Council. Main purpose of position: On an operational level the role will respond to Incidents and Service Requests (including Major Incidents). They will contribute to the resolution of Incidents and Service Requests problems identified and building solutions for the knowledge base. Within the day-to-day service the role will contribute to the delivery of continuous improvement of the process and supporting systems into the Authority. The post holder will be part of a team and will be assisting the Service Desk Lead and Service Delivery in the control and success of the Service Desk function that handles customers' issues or requests with professional attitude. Responsible for the triage and actions on both Incidents and Service Requests received by the Service. The post can greatly influence the direction and success of general day to day operation of the Service. The role will be a system administrator for the Councils corporate IT Service Management tool and assisting with the maintenance of access control of circa 3500 user accounts across the Council's 150+ sites which include libraries, schools, community centres, social services establishments as well as the Council's main central offices. You will be responsible to: Create and perform triage actions to all support calls and tickets from the user community into the IT Service Management tool. Ensuring accurate and necessary information is obtained and appropriate categorisation for incidents and requests is applied and promptly allocates ticket. investigate first stage diagnostic on all tickets, acting on own initiative, within stated guidelines and in conjunction with other members of the team. Apply skills to resolve all assigned incidents before referring to application and/or technical support. Administration of categorised Service Requests (e.g. New Starter, Leaver and transfers) relating to access to Luton's Windows Active Directory structure, primary email systems, ensuring that a full audit trail of changes are maintained within Active Directory and the IT Service Management tools. Follows up reported complex incidents to ensure timely resolution or escalation, and promptly communicate on progress to end-user, requests are fulfilled, and the customer communication is complete. Ensure that incidents and requests are handled in accordance to agreed SLAs. Develop and maintain a comprehensive knowledge base, including technical articles and self-help guides for end-users. Skills and Experience: Demonstrable experience of providing IT Customer support Demonstrable experience working in a busy IT service desk environment; using an ITSM tool to create, update and manage tickets with precision and attention to detail Some experience technical knowledge of enterprise level computing, mobile devices, supported Microsoft operating systems, business software and office productivity tools Able to manage Windows Active Directory and Microsoft exchange (both On-premises and Azure/Exchange, Office 365 solutions) Able to administer Windows AD file system security settings Able to maintain accurate hardcopy and computerised records Able to use Microsoft Office or equivalent applications competently Demonstrable understanding and operational knowledge of ITSM frameworks e.g. ITIL v3 or 4 Demonstrable experiences of ITSM tooling administration Working hours will be on a rota basis between 7am and 7pm Monday to Friday About Us Luton Borough Council have partnered with Kent County Council to create Connect2Luton, a recruitment managed service for all contingent temporary agency, contract, and interim roles at the Council. Our heritage and being local government owned which means we have a wealth of knowledge and expertise within the public sector, with many of our employees having previously worked for the Council or have supplied previously into the Council, for several years. We are an equal opportunities employment agency and business that positively encourages applications from all suitably qualified and eligible candidates. Connect2Luton is a trading style of Luton & Kent Commercial Services LLP - A joint venture between Luton Borough Council & Commercial Services Kent Ltd. Connect2Luton is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates.
Business Analyst 6-month contract Outside of IR35 Remote My Customer is looking for an experienced and detail-oriented Business Analyst to join their team on a large-scale digitisation project. The project consists of a digital platform consisting of a number of applications that all tie in together for various functionalities. This platform needs to be built from scratch. The Business Analyst should have strong experience working on application heavy projects as well as capturing user stories and strong experience creating test scripts, test cases and UAT documentation. Essential Skills & Experience from the Business Analyst: Demonstrated experience working as a Business Analyst on digital systems or transformation projects Experience capturing user stories. Strong capability in documenting business processes, procedures, and workflows Proven experience producing test scripts, test cases, and UAT materials Experience working on application heavy projects for e.g. booking systems, restaurant systems, reservation systems, payment systems Ability to create detailed application specifications and requirements documentation Experience developing digital architecture, process, or application diagrams Proficiency with process modelling and diagramming tools such as Visio, Lucidchart, or draw.io Solid understanding of the software development lifecycle (SDLC) Experience using requirements management tools such as JIRA, Confluence, or Azure DevOps would be beneficial Knowledge of UML, BPMN, or other modelling standards would be beneficial Familiarity with API documentation and systems integration specifications would be beneficial Key Responsibilities of the Business Analyst: End-to-end business process documentation Functional and technical requirements specifications Create process flows, application diagrams, and integration documentation Complete testing documentation including test scripts and UAT plans System integration and architecture diagrams Requirements traceability matrices Stakeholder presentations and supporting project documentation Apply now to speak with VIQU IT in confidence. Or reach out to Connor Smal via the VIQU IT website. Do you know someone great? We ll thank you with up to £1,000 if your referral is successful (terms apply). For more exciting roles and opportunities like this, please follow us on IT Recruitment.
Jun 10, 2026
Contractor
Business Analyst 6-month contract Outside of IR35 Remote My Customer is looking for an experienced and detail-oriented Business Analyst to join their team on a large-scale digitisation project. The project consists of a digital platform consisting of a number of applications that all tie in together for various functionalities. This platform needs to be built from scratch. The Business Analyst should have strong experience working on application heavy projects as well as capturing user stories and strong experience creating test scripts, test cases and UAT documentation. Essential Skills & Experience from the Business Analyst: Demonstrated experience working as a Business Analyst on digital systems or transformation projects Experience capturing user stories. Strong capability in documenting business processes, procedures, and workflows Proven experience producing test scripts, test cases, and UAT materials Experience working on application heavy projects for e.g. booking systems, restaurant systems, reservation systems, payment systems Ability to create detailed application specifications and requirements documentation Experience developing digital architecture, process, or application diagrams Proficiency with process modelling and diagramming tools such as Visio, Lucidchart, or draw.io Solid understanding of the software development lifecycle (SDLC) Experience using requirements management tools such as JIRA, Confluence, or Azure DevOps would be beneficial Knowledge of UML, BPMN, or other modelling standards would be beneficial Familiarity with API documentation and systems integration specifications would be beneficial Key Responsibilities of the Business Analyst: End-to-end business process documentation Functional and technical requirements specifications Create process flows, application diagrams, and integration documentation Complete testing documentation including test scripts and UAT plans System integration and architecture diagrams Requirements traceability matrices Stakeholder presentations and supporting project documentation Apply now to speak with VIQU IT in confidence. Or reach out to Connor Smal via the VIQU IT website. Do you know someone great? We ll thank you with up to £1,000 if your referral is successful (terms apply). For more exciting roles and opportunities like this, please follow us on IT Recruitment.
Business Development Manager Are you ready to step into a fast-paced, international role at the forefront of cutting-edge technology? We're delighted to be working with a global leader, specialising in highly technical industry market research across the globe, with offices here in the UK, Asia and the US. The company operates a remote working policy for their sales team, as such, the role would be fully home based with international travel to events and clients where needed. Due to continued growth and high demand, they now seek to employ an experienced Business Development Manager who will be responsible for all aspects of the sales cycle. You will be given a European territory in their rapidly growing, research and media sales division. You will be required to speak intelligently to professionals and experts across a variety of niche high tech industries and pitch a portfolio of products both bespoke and subscription - clients could range from Start Ups and SEM's to global corporations. What You'll Be Doing Connecting with new prospects and arranging high-value meetings for senior teams Representing the company at international conferences and exhibitions Building relationships with senior executives and expanding a global network Understanding client challenges and matching them with tailored solutions Collaborating across teams including analysts and marketing Supporting meetings, travel planning, and company initiatives Maintaining CRM systems and tracking key business activity Delivering presentations and engaging with clients worldwide What We're Looking For Experience in sales, business development, or customer-facing roles Highly organised, proactive, and self-motivated mindset Strong communication and interpersonal skills Confidence engaging with senior professionals Willingness to travel extensively (internationally, fully funded) Adaptable, driven and eager to grow in a dynamic environment What's In It For You Extensive international travel opportunities Hands-on exposure to cutting-edge technologies and global markets Training from experienced teams across the UK, USA, and Asia High autonomy with real influence on business growth A clear path for career development in a global B2B environment The chance to work with a highly regarded organisation at the forefront of innovation If you're ambitious, globally minded, and excited by the idea of combining travel, technology, and business development, this could be your next big move. Zero Surplus is one of the UK's premier recruitment agencies, based just outside Cambridge our recruiters source staff for small and international businesses across the South of England. For registration purposes, please let us know where you are currently based or which locations you are considering as well as your required salary and notice period. Please upload a Microsoft Word version of your CV where possible, excluding text boxes or images. Any data we collect from you will be stored and processed in accordance with Zero Surplus' Privacy Policy.
Jun 10, 2026
Full time
Business Development Manager Are you ready to step into a fast-paced, international role at the forefront of cutting-edge technology? We're delighted to be working with a global leader, specialising in highly technical industry market research across the globe, with offices here in the UK, Asia and the US. The company operates a remote working policy for their sales team, as such, the role would be fully home based with international travel to events and clients where needed. Due to continued growth and high demand, they now seek to employ an experienced Business Development Manager who will be responsible for all aspects of the sales cycle. You will be given a European territory in their rapidly growing, research and media sales division. You will be required to speak intelligently to professionals and experts across a variety of niche high tech industries and pitch a portfolio of products both bespoke and subscription - clients could range from Start Ups and SEM's to global corporations. What You'll Be Doing Connecting with new prospects and arranging high-value meetings for senior teams Representing the company at international conferences and exhibitions Building relationships with senior executives and expanding a global network Understanding client challenges and matching them with tailored solutions Collaborating across teams including analysts and marketing Supporting meetings, travel planning, and company initiatives Maintaining CRM systems and tracking key business activity Delivering presentations and engaging with clients worldwide What We're Looking For Experience in sales, business development, or customer-facing roles Highly organised, proactive, and self-motivated mindset Strong communication and interpersonal skills Confidence engaging with senior professionals Willingness to travel extensively (internationally, fully funded) Adaptable, driven and eager to grow in a dynamic environment What's In It For You Extensive international travel opportunities Hands-on exposure to cutting-edge technologies and global markets Training from experienced teams across the UK, USA, and Asia High autonomy with real influence on business growth A clear path for career development in a global B2B environment The chance to work with a highly regarded organisation at the forefront of innovation If you're ambitious, globally minded, and excited by the idea of combining travel, technology, and business development, this could be your next big move. Zero Surplus is one of the UK's premier recruitment agencies, based just outside Cambridge our recruiters source staff for small and international businesses across the South of England. For registration purposes, please let us know where you are currently based or which locations you are considering as well as your required salary and notice period. Please upload a Microsoft Word version of your CV where possible, excluding text boxes or images. Any data we collect from you will be stored and processed in accordance with Zero Surplus' Privacy Policy.
1st Line Service Desk Analyst required by market leading, award winning, professional services organisation based in Central London. This is an excellent opportunity for someone with a passion for technology and customer service to develop their skills within a supportive environment, acting as the first point of contact for IT support across the business. The Role Working as part of a collaborative IT team and reporting to the Service Desk Manager, you will provide front-line support to users, ensuring issues are logged, diagnosed, and resolved efficiently. Key responsibilities include: Acting as the first point of contact for all IT support queries Logging, categorising, troubleshooting, and resolving technical issues Escalating more complex problems to 2nd line support where required Supporting a range of applications, including Microsoft 365 and other business systems Assisting with hardware and software installations, configurations, and upgrades Contributing to IT projects, including system upgrades and new implementations Delivering a high level of customer service with a positive and proactive approach This is a user-facing and telephone support role , requiring strong communication skills and a professional, approachable manner. About You Previous experience in an IT support or helpdesk environment is desirable Good working knowledge of Windows 10/11 and Microsoft 365 (Word, Outlook, Excel, PowerPoint) Basic understanding of networking and desktop hardware Awareness of cyber security best practices Strong problem-solving skills and attention to detail Excellent communication skills, with the ability to explain technical issues to non-technical users A positive, team-oriented attitude with the ability to work independently Benefits Annual bonus Private medical insurance (BUPA) Competitive pension scheme 25 days annual leave Additional travel-related benefit (e.g. train/parking support)
Jun 09, 2026
Full time
1st Line Service Desk Analyst required by market leading, award winning, professional services organisation based in Central London. This is an excellent opportunity for someone with a passion for technology and customer service to develop their skills within a supportive environment, acting as the first point of contact for IT support across the business. The Role Working as part of a collaborative IT team and reporting to the Service Desk Manager, you will provide front-line support to users, ensuring issues are logged, diagnosed, and resolved efficiently. Key responsibilities include: Acting as the first point of contact for all IT support queries Logging, categorising, troubleshooting, and resolving technical issues Escalating more complex problems to 2nd line support where required Supporting a range of applications, including Microsoft 365 and other business systems Assisting with hardware and software installations, configurations, and upgrades Contributing to IT projects, including system upgrades and new implementations Delivering a high level of customer service with a positive and proactive approach This is a user-facing and telephone support role , requiring strong communication skills and a professional, approachable manner. About You Previous experience in an IT support or helpdesk environment is desirable Good working knowledge of Windows 10/11 and Microsoft 365 (Word, Outlook, Excel, PowerPoint) Basic understanding of networking and desktop hardware Awareness of cyber security best practices Strong problem-solving skills and attention to detail Excellent communication skills, with the ability to explain technical issues to non-technical users A positive, team-oriented attitude with the ability to work independently Benefits Annual bonus Private medical insurance (BUPA) Competitive pension scheme 25 days annual leave Additional travel-related benefit (e.g. train/parking support)
Metropolitan Thames Valley
Beeston, Nottinghamshire
Business Analyst Manager (known internally as Senior Business Analyst) 12-month FTC, Full-time, maternity cover (37.5 hours) Beeston, Nottingham: £57,526 - £60,553 Farringdon, London: £61,152 - £64,749 About Us : Metropolitan Thames Valley Housing has a vision that 'everyone has a home and the opportunity to live well'; that means working with partners to create sustainable and vibrant neighbourhoods where our customers want to live. With 57,000 homes and more than 120,000 residents and customers we have a real opportunity to make that vision a reality. Our people care, dare and collaborate to ensure we achieve this People Powered Living. We are recruiting a Senior Business Analyst to sit within the Strategy, Projects and Performance team. This role will work on corporate projects with a wide range of stakeholders including Property, Development, Technical and Customer Services teams. The Senior Business Analyst role will deliver and support their team to deliver analysis work for highly complex and high-profile projects, supporting large strategic change at MTVH. A key focus for the role will be to lead the MTVH Business Analyst framework. This is the framework that guides and governs how Business Analysts work at MTVH including templates, documents, process, tools and techniques. It also has the responsibility for creating and maintaining a Business Analyst community pulling together Business Analysts from all across MTVH. This role has direct line management of the team of Business Analysts within the Projects and Planning team and will support the strategic planning function in resource planning and the creation of Business Analyst work packages. What you'll need to succeed Proven experience of managing a team including through periods of change Expert knowledge and understanding of business analysis tools and techniques. An ability to clearly document business requirements and processes. You will need to be able to analyse data and requirements to provide insight and recommendations. Proven experience in large and complex organisational wide change projects. Excellent communication skills and the ability to foster good working relationships with a wider range of stakeholders as this role works cross functionally. You will have experience of dealing with senior stakeholders and Executive Sponsors. You will have experience with building and developing a business analysis framework. This includes templates, documents, processes and a Business Analyst community. Proven experience as a line manager, being a mentor and role model for team members. You will need to either have direct or relatable business experience and an affinity to the work of social housing. Interviews - MS Teams interviews will be scheduled from week commencing Monday 22 June Metropolitan Thames Valley provides affordable housing for people living in London, the South East, East Midlands and East of England. We also offer a range of care and support services. Our specialist areas include older people, mental health and transitional services which provide intensive support to marginalised or vulnerable people. We deliver training programmes, events and activities for our residents, designed to boost employment opportunities and foster stronger communities. A member of the National Housing Federation the G15 ? which represents London?s largest housing associations ? we influence policy for the benefits of our residents and the wider sector. In October 2018 like minded housing associations Metropolitan and Thames Valley Housing formally completed a partnership to form Metropolitan Thames Valley. We came together because we want to improve the services we provide and do more in our communities. We?ll do this by listening to our customers and working alongside them. Phone: (phone number removed) Email: (url removed)
Jun 09, 2026
Seasonal
Business Analyst Manager (known internally as Senior Business Analyst) 12-month FTC, Full-time, maternity cover (37.5 hours) Beeston, Nottingham: £57,526 - £60,553 Farringdon, London: £61,152 - £64,749 About Us : Metropolitan Thames Valley Housing has a vision that 'everyone has a home and the opportunity to live well'; that means working with partners to create sustainable and vibrant neighbourhoods where our customers want to live. With 57,000 homes and more than 120,000 residents and customers we have a real opportunity to make that vision a reality. Our people care, dare and collaborate to ensure we achieve this People Powered Living. We are recruiting a Senior Business Analyst to sit within the Strategy, Projects and Performance team. This role will work on corporate projects with a wide range of stakeholders including Property, Development, Technical and Customer Services teams. The Senior Business Analyst role will deliver and support their team to deliver analysis work for highly complex and high-profile projects, supporting large strategic change at MTVH. A key focus for the role will be to lead the MTVH Business Analyst framework. This is the framework that guides and governs how Business Analysts work at MTVH including templates, documents, process, tools and techniques. It also has the responsibility for creating and maintaining a Business Analyst community pulling together Business Analysts from all across MTVH. This role has direct line management of the team of Business Analysts within the Projects and Planning team and will support the strategic planning function in resource planning and the creation of Business Analyst work packages. What you'll need to succeed Proven experience of managing a team including through periods of change Expert knowledge and understanding of business analysis tools and techniques. An ability to clearly document business requirements and processes. You will need to be able to analyse data and requirements to provide insight and recommendations. Proven experience in large and complex organisational wide change projects. Excellent communication skills and the ability to foster good working relationships with a wider range of stakeholders as this role works cross functionally. You will have experience of dealing with senior stakeholders and Executive Sponsors. You will have experience with building and developing a business analysis framework. This includes templates, documents, processes and a Business Analyst community. Proven experience as a line manager, being a mentor and role model for team members. You will need to either have direct or relatable business experience and an affinity to the work of social housing. Interviews - MS Teams interviews will be scheduled from week commencing Monday 22 June Metropolitan Thames Valley provides affordable housing for people living in London, the South East, East Midlands and East of England. We also offer a range of care and support services. Our specialist areas include older people, mental health and transitional services which provide intensive support to marginalised or vulnerable people. We deliver training programmes, events and activities for our residents, designed to boost employment opportunities and foster stronger communities. A member of the National Housing Federation the G15 ? which represents London?s largest housing associations ? we influence policy for the benefits of our residents and the wider sector. In October 2018 like minded housing associations Metropolitan and Thames Valley Housing formally completed a partnership to form Metropolitan Thames Valley. We came together because we want to improve the services we provide and do more in our communities. We?ll do this by listening to our customers and working alongside them. Phone: (phone number removed) Email: (url removed)
Business Analyst Local Authority - North West England Initial 3-month contract, with high possibility of extension - Inside IR35 Hybrid working Panoramic Associates have been exclusively engaged on a Business Analyst requirement to assist with a process improvement exercise centred within Revenues & Benefits. The successful person must have experience of Revenue & Benefits transformation as well as systems Civica and Northgate within a local authority setting. Key deliverables: Map end-to-end customer journeys within the debt function. Identify and document failure demand vs value demand across key contact types. Produce recommendations for service efficiencies (must be realistic and deliverable within budget constraints) Identify opportunities for automation and robotic process automation. Assess channel shift options deliverable in-house with existing systems. Understand current usage of Civica and Northgate within the service before any system recommendations are made. Build trust with stakeholders. Please note only applicants with experience of business analysis, service improvement, revenues & benefits and Civica/Northgate will be considered as they need someone to hit the ground running. This role will be paid on a daily rate basis via an umbrella company. And you must have the right to work in the UK. This is an urgent hire with one stage MS TEAMS interview slots available. So, if you have the right experience, please apply now! Or alternatively, for more information, please contact Raj on (phone number removed) / removed)
Jun 09, 2026
Contractor
Business Analyst Local Authority - North West England Initial 3-month contract, with high possibility of extension - Inside IR35 Hybrid working Panoramic Associates have been exclusively engaged on a Business Analyst requirement to assist with a process improvement exercise centred within Revenues & Benefits. The successful person must have experience of Revenue & Benefits transformation as well as systems Civica and Northgate within a local authority setting. Key deliverables: Map end-to-end customer journeys within the debt function. Identify and document failure demand vs value demand across key contact types. Produce recommendations for service efficiencies (must be realistic and deliverable within budget constraints) Identify opportunities for automation and robotic process automation. Assess channel shift options deliverable in-house with existing systems. Understand current usage of Civica and Northgate within the service before any system recommendations are made. Build trust with stakeholders. Please note only applicants with experience of business analysis, service improvement, revenues & benefits and Civica/Northgate will be considered as they need someone to hit the ground running. This role will be paid on a daily rate basis via an umbrella company. And you must have the right to work in the UK. This is an urgent hire with one stage MS TEAMS interview slots available. So, if you have the right experience, please apply now! Or alternatively, for more information, please contact Raj on (phone number removed) / removed)
IT Support Analyst 1st / 2nd Line Abingdon - Onsite (1 day remote) 3 Month Temp Contract £150 - £175 per day: MARS has partnered a leading specialist consultancy firm to hire in a temp IT Support Analyst on a 3-month temp contract. The Temporary IT Support Analyst role is often the first point of contact for IT across the business. Customer service is key to this role and the Temporary IT Service Desk Analyst will need to seek to fully understand the needs of the customer and have a real desire to help them get to a successful conclusion. The IT Service Desk Analyst will need to be a high calibre individual, with exceptional levels of personal drive and eagerness for personal development. An analytical mind, coupled with strong communication skills and a positive attitude are essential to fit into the impressive culture. You'll have previous experience in a similar IT Service Desk or 1st Line IT Support role or can demonstrate a passion for supporting customers through technology. Our client is looking for an IT Support Analyst with the following skills: An understanding of user account management within a Microsoft environment. An understanding of Office 365 Administration. Experience in or awareness of ITIL. Experience in or awareness of supporting the employee lifecycle (Starters, Movers, Leavers) within an IT environment. Experience in or awareness of Incident/Ticket Logging Systems (ITSM) platforms (FreshService, ServiceNow, etc). Experience in or awareness of supporting cloud technologies. Experience in or awareness of mobile device technologies Microsoft Certifications such as MS-900/AZ-900/AI-900/SC-900. This is an onsite role with a potential 1-day per week work from home. The working hours are either, 8am-4:30pm, 8:30am-5pm, or 9am-5:30pm. If you're an IT Support Analyst looking for a career defining opportunity with progression and development, then please drop Lee at MARS an application. MARS Recruitment is an equal opportunities employer and positively welcomes applications from suitably qualified applicants regardless of race, colour, sex, marital status, national origin, religion, age, disability, or any other protected status. Suitable candidates for the role will be contacted within 3 working days, unfortunately if you haven't heard back in this time your application has been unsuccessful at this time. MARS Recruitment is a specialist Engineering & IT recruiter working in partnership with companies across the UK and offers services of both an Employment Business (for Temporary/Contract roles) and an Employment Agency (for Permanent roles).
Jun 09, 2026
Contractor
IT Support Analyst 1st / 2nd Line Abingdon - Onsite (1 day remote) 3 Month Temp Contract £150 - £175 per day: MARS has partnered a leading specialist consultancy firm to hire in a temp IT Support Analyst on a 3-month temp contract. The Temporary IT Support Analyst role is often the first point of contact for IT across the business. Customer service is key to this role and the Temporary IT Service Desk Analyst will need to seek to fully understand the needs of the customer and have a real desire to help them get to a successful conclusion. The IT Service Desk Analyst will need to be a high calibre individual, with exceptional levels of personal drive and eagerness for personal development. An analytical mind, coupled with strong communication skills and a positive attitude are essential to fit into the impressive culture. You'll have previous experience in a similar IT Service Desk or 1st Line IT Support role or can demonstrate a passion for supporting customers through technology. Our client is looking for an IT Support Analyst with the following skills: An understanding of user account management within a Microsoft environment. An understanding of Office 365 Administration. Experience in or awareness of ITIL. Experience in or awareness of supporting the employee lifecycle (Starters, Movers, Leavers) within an IT environment. Experience in or awareness of Incident/Ticket Logging Systems (ITSM) platforms (FreshService, ServiceNow, etc). Experience in or awareness of supporting cloud technologies. Experience in or awareness of mobile device technologies Microsoft Certifications such as MS-900/AZ-900/AI-900/SC-900. This is an onsite role with a potential 1-day per week work from home. The working hours are either, 8am-4:30pm, 8:30am-5pm, or 9am-5:30pm. If you're an IT Support Analyst looking for a career defining opportunity with progression and development, then please drop Lee at MARS an application. MARS Recruitment is an equal opportunities employer and positively welcomes applications from suitably qualified applicants regardless of race, colour, sex, marital status, national origin, religion, age, disability, or any other protected status. Suitable candidates for the role will be contacted within 3 working days, unfortunately if you haven't heard back in this time your application has been unsuccessful at this time. MARS Recruitment is a specialist Engineering & IT recruiter working in partnership with companies across the UK and offers services of both an Employment Business (for Temporary/Contract roles) and an Employment Agency (for Permanent roles).
Project Manager - SaaS Package: Basic £ + benefits Industry: FinTech SaaS - Mid-Market & Enterprise Why: Huge growth potential in EMEA and a scaling business Do you have experience project managing SaaS projects? Are you comfortable leading projects with budgets from £20k - £1m? Do you want to join a scaling business that's just received significant investment? Our client are a leading Global FinTech SaaS vendor with a reputation for industry leading solutions. You will be joining as they continue to scale their EMEA operation following significant recent investment. You will be joining a business of over 1000 people globally, where employees have excellent longevity and a professional and mature working culture. Their FinTech solutions are mainly aimed at companies within financial services such as banks, asset finance providers, automotive lenders and is sold at a Mid-Market to Enterprise level. Their customers rely on them to help protect and scale their financial organisations by streamlining process through technology. In this role you will work with distributed teams to ensure that customer satisfaction is high and that client releases are delivered on time and within budget. You will work on multiple projects at the same time, mostly with existing customers who are looking for solutions updates and bespoke development. You will need to be able to manage multiple internal and external stakeholders across multiple projects. Experience with FinTech or Finance Software project management would be highly beneficial. Responsibilities Definition and management of project initiation tasks such as project mandate, resource planning, kick off meetings, delivery planning, communication plans etc Working with the Service Delivery Manager to ensure support agreements are met and service standards are at the expected level Continually expanding understanding of the finance industry and Solifi products to better understand customer goals and business drivers Controlling and monitoring timelines, resource allocation, dependencies, budgets, costs, and quality of deliverables Line management where appropriate of Business Analysts, setting objectives and reviewing performance Compliance with project delivery governance e.g. change management, risk & issue management, financial reporting and status reporting Leading key stakeholder interactions, for example steering group meetings Working daily with delivery teams to ensure planned activities are understood and progressing on track Liaising with third parties where appropriate to ensure external tasks are tracked and delivered on time, on budget and to the required level of quality Managing escalations, risks and issues About You Demonstrable track record working as a Project Manager within software delivery with responsibility for budgets up to 2mm 3+ Years Experience of working within a recognized project management methodology Comfortable delivering project to external clients, and managing both internal and external stakeholders Previous experience of delivering projects with delivery teams from multiple geographies and time zones would be advantageous Willingness to work away from home & travel to client sites when required Proficient with Microsoft PowerPoint & Excel Previous experience working with financial services or asset finance firms would be advantageous Previous experience working with high AOV FinTech solutions desirable
Jun 09, 2026
Full time
Project Manager - SaaS Package: Basic £ + benefits Industry: FinTech SaaS - Mid-Market & Enterprise Why: Huge growth potential in EMEA and a scaling business Do you have experience project managing SaaS projects? Are you comfortable leading projects with budgets from £20k - £1m? Do you want to join a scaling business that's just received significant investment? Our client are a leading Global FinTech SaaS vendor with a reputation for industry leading solutions. You will be joining as they continue to scale their EMEA operation following significant recent investment. You will be joining a business of over 1000 people globally, where employees have excellent longevity and a professional and mature working culture. Their FinTech solutions are mainly aimed at companies within financial services such as banks, asset finance providers, automotive lenders and is sold at a Mid-Market to Enterprise level. Their customers rely on them to help protect and scale their financial organisations by streamlining process through technology. In this role you will work with distributed teams to ensure that customer satisfaction is high and that client releases are delivered on time and within budget. You will work on multiple projects at the same time, mostly with existing customers who are looking for solutions updates and bespoke development. You will need to be able to manage multiple internal and external stakeholders across multiple projects. Experience with FinTech or Finance Software project management would be highly beneficial. Responsibilities Definition and management of project initiation tasks such as project mandate, resource planning, kick off meetings, delivery planning, communication plans etc Working with the Service Delivery Manager to ensure support agreements are met and service standards are at the expected level Continually expanding understanding of the finance industry and Solifi products to better understand customer goals and business drivers Controlling and monitoring timelines, resource allocation, dependencies, budgets, costs, and quality of deliverables Line management where appropriate of Business Analysts, setting objectives and reviewing performance Compliance with project delivery governance e.g. change management, risk & issue management, financial reporting and status reporting Leading key stakeholder interactions, for example steering group meetings Working daily with delivery teams to ensure planned activities are understood and progressing on track Liaising with third parties where appropriate to ensure external tasks are tracked and delivered on time, on budget and to the required level of quality Managing escalations, risks and issues About You Demonstrable track record working as a Project Manager within software delivery with responsibility for budgets up to 2mm 3+ Years Experience of working within a recognized project management methodology Comfortable delivering project to external clients, and managing both internal and external stakeholders Previous experience of delivering projects with delivery teams from multiple geographies and time zones would be advantageous Willingness to work away from home & travel to client sites when required Proficient with Microsoft PowerPoint & Excel Previous experience working with financial services or asset finance firms would be advantageous Previous experience working with high AOV FinTech solutions desirable
Lynn Bennett Resourcing
Newcastle Upon Tyne, Tyne And Wear
Tyne & Wear (Ref 794 ) Permanent £50k and Hybrid working Our client is on a journey to continually evolve their People systems and processes-putting great employee experiences at the heart of everything they do. We're looking for a People Systems Analyst to play a key role in maintaining, optimising, and enhancing the Workday platform across People and Payroll functions. If you're passionate about data, systems, and driving smarter ways of working, this is your opportunity to make a real impact. What you'll be doing As People Systems Analyst, you'll be the go-to expert for Workday configuration, support, and continuous improvement. You'll collaborate closely with People, Payroll, and business stakeholders to ensure our systems are accurate, efficient, and user-friendly. Key responsibilities Configure, maintain, and troubleshoot Workday modules including Core HCM, Absence, and Payroll, with scope to support future modules Build and enhance reports and dashboards to provide meaningful insights Develop and maintain business processes, calculated fields, condition rules, security roles, and integrations Support bi-annual Workday releases, including testing, documentation, and stakeholder communications Ensure data accuracy and integrity across all People systems Conduct data audits and implement robust data quality controls Act as the primary point of contact for system queries, troubleshooting, and escalations Deliver training, user guides, and documentation to stakeholders Collaborate with cross-functional teams to improve system adoption and usability Partner with stakeholders to map, streamline, and automate processes Contribute to system upgrades, enhancements, and new module implementations What we're looking for We're seeking someone with a strong blend of technical expertise and people-focused thinking. Essential experience Strong knowledge of Workday HCM and business process configuration Experience building Workday reports (Advanced, Matrix, and Composite preferred) Proven analytical and problem-solving skills Experience supporting integrations (EIB, Core Connectors, Studio) Understanding of HR processes across the employee lifecycle Ability to manage multiple priorities in a fast-paced environment Excellent communication and documentation skills Skills & competencies A strong technical aptitude and curiosity to learn new Workday features A customer-first mindset focused on delivering great user experiences High attention to detail and data accuracy Excellent stakeholder collaboration skills Strong organisation and time management Confidence to challenge unclear requirements and highlight risks Ability to prioritise and triage effectively A proactive, continuous improvement mindset
Jun 09, 2026
Full time
Tyne & Wear (Ref 794 ) Permanent £50k and Hybrid working Our client is on a journey to continually evolve their People systems and processes-putting great employee experiences at the heart of everything they do. We're looking for a People Systems Analyst to play a key role in maintaining, optimising, and enhancing the Workday platform across People and Payroll functions. If you're passionate about data, systems, and driving smarter ways of working, this is your opportunity to make a real impact. What you'll be doing As People Systems Analyst, you'll be the go-to expert for Workday configuration, support, and continuous improvement. You'll collaborate closely with People, Payroll, and business stakeholders to ensure our systems are accurate, efficient, and user-friendly. Key responsibilities Configure, maintain, and troubleshoot Workday modules including Core HCM, Absence, and Payroll, with scope to support future modules Build and enhance reports and dashboards to provide meaningful insights Develop and maintain business processes, calculated fields, condition rules, security roles, and integrations Support bi-annual Workday releases, including testing, documentation, and stakeholder communications Ensure data accuracy and integrity across all People systems Conduct data audits and implement robust data quality controls Act as the primary point of contact for system queries, troubleshooting, and escalations Deliver training, user guides, and documentation to stakeholders Collaborate with cross-functional teams to improve system adoption and usability Partner with stakeholders to map, streamline, and automate processes Contribute to system upgrades, enhancements, and new module implementations What we're looking for We're seeking someone with a strong blend of technical expertise and people-focused thinking. Essential experience Strong knowledge of Workday HCM and business process configuration Experience building Workday reports (Advanced, Matrix, and Composite preferred) Proven analytical and problem-solving skills Experience supporting integrations (EIB, Core Connectors, Studio) Understanding of HR processes across the employee lifecycle Ability to manage multiple priorities in a fast-paced environment Excellent communication and documentation skills Skills & competencies A strong technical aptitude and curiosity to learn new Workday features A customer-first mindset focused on delivering great user experiences High attention to detail and data accuracy Excellent stakeholder collaboration skills Strong organisation and time management Confidence to challenge unclear requirements and highlight risks Ability to prioritise and triage effectively A proactive, continuous improvement mindset
KAG Recruitment Consultancy
Bickenhill, West Midlands
K.A.G. Recruitment are excited to be partnering exclusively with our client, a leader in the Food Manufacturing sector, in their search for an Integration Analyst to join their existing team based in Birmingham . Job Title: Integration Analyst (EDI & Business Systems) Location: Birmingham Salary 40,000 - 50,000 DOE Hours : 37.5 hours (Mon-Thu 8.30am to 5pm and Fri 8.30am to 2pm) Job Type: Permanent Purpose of the role: Acting as the bridge between the business, customers, project teams and technology teams, you will support and enhance the systems and integrations that underpin key business operations. The successful candidate will have experience working with EDI and business system integrations, with the ability to troubleshoot issues, support business-critical interfaces and work collaboratively with both technical and business stakeholders. This is an excellent opportunity for someone looking to develop their career across EDI, ERP systems, integrations and business processes within a fast-paced manufacturing environment. Key Duties & Responsibilities: Support, maintain and enhance EDI and business system integrations. Design, build, test and deploy new and modified integrations using established change management processes. Investigate and resolve integration issues, identifying root causes and implementing appropriate solutions. Support onboarding activities for new customers and trading partners. Work closely with business stakeholders to understand requirements and support delivery of integration solutions. Monitor interfaces, integration services and data exchange processes to ensure reliability and performance. Produce and maintain technical documentation, support procedures and knowledge articles. Provide guidance and knowledge transfer to Service Desk and Second Line support teams. Identify opportunities to improve integration processes, automation and system efficiency. Support project delivery activities and system changes across the business. Provide support for business-critical incidents outside normal working hours where required. About you: You will have experience supporting EDI and Business System Integrations and be looking to further develop your career within a Manufacturing and Supply Chain environment. As a naturally curious individual, you will enjoy problem-solving and be comfortable working with both technical teams and business stakeholders. Whilst training and support will be provided, you will have the ability to independently investigate issues, taking ownership of your work and contributing positively to the continued development of integration services across the business. You will be experienced in troubleshooting integration issues, data exchange problems and using Microsoft SQL Server for investigation, validation and analysis. A confident communicator both verbally and written who possesses strong analytical skills and has experience working with customers, third-party partners and integration providers. This role offers an excellent opportunity for someone with existing EDI and integration experience to broaden their knowledge of ERP systems, business processes and enterprise applications
Jun 09, 2026
Full time
K.A.G. Recruitment are excited to be partnering exclusively with our client, a leader in the Food Manufacturing sector, in their search for an Integration Analyst to join their existing team based in Birmingham . Job Title: Integration Analyst (EDI & Business Systems) Location: Birmingham Salary 40,000 - 50,000 DOE Hours : 37.5 hours (Mon-Thu 8.30am to 5pm and Fri 8.30am to 2pm) Job Type: Permanent Purpose of the role: Acting as the bridge between the business, customers, project teams and technology teams, you will support and enhance the systems and integrations that underpin key business operations. The successful candidate will have experience working with EDI and business system integrations, with the ability to troubleshoot issues, support business-critical interfaces and work collaboratively with both technical and business stakeholders. This is an excellent opportunity for someone looking to develop their career across EDI, ERP systems, integrations and business processes within a fast-paced manufacturing environment. Key Duties & Responsibilities: Support, maintain and enhance EDI and business system integrations. Design, build, test and deploy new and modified integrations using established change management processes. Investigate and resolve integration issues, identifying root causes and implementing appropriate solutions. Support onboarding activities for new customers and trading partners. Work closely with business stakeholders to understand requirements and support delivery of integration solutions. Monitor interfaces, integration services and data exchange processes to ensure reliability and performance. Produce and maintain technical documentation, support procedures and knowledge articles. Provide guidance and knowledge transfer to Service Desk and Second Line support teams. Identify opportunities to improve integration processes, automation and system efficiency. Support project delivery activities and system changes across the business. Provide support for business-critical incidents outside normal working hours where required. About you: You will have experience supporting EDI and Business System Integrations and be looking to further develop your career within a Manufacturing and Supply Chain environment. As a naturally curious individual, you will enjoy problem-solving and be comfortable working with both technical teams and business stakeholders. Whilst training and support will be provided, you will have the ability to independently investigate issues, taking ownership of your work and contributing positively to the continued development of integration services across the business. You will be experienced in troubleshooting integration issues, data exchange problems and using Microsoft SQL Server for investigation, validation and analysis. A confident communicator both verbally and written who possesses strong analytical skills and has experience working with customers, third-party partners and integration providers. This role offers an excellent opportunity for someone with existing EDI and integration experience to broaden their knowledge of ERP systems, business processes and enterprise applications
