1053 jobs found

Service Advisor - Southampton - Basic Salary - £27,000 - OTE - £36,000 UNCAPPED - No weekends - Great Benefits Package - Our client, a busy franchised main dealership in Southampton has the requirement for a Service Advisor to join their successful Aftersales team. Responsibilities As a Service Advisor your responsibilities will include: Meet and Greet Customers. Explain to customers the work due to be carried out on their vehicle. Accurate completion of courtesy car insurance paperwork. Calling customers with progress updates and advise of any work needed. Liaising with the Workshop, Parts Department, Valeting Team and Drivers. Invoicing work carried out. Invoice explanation and taking payment. Quoting, introducing and selling of Service Plans. Ensuring all Warranty paperwork is correctly completed. Delivering the highest level of customer service at all times. Experience, Skills & Qualifications Essential Requirements: 12 months Motor Trade Service Advisor experience Full UK Driving Licence Desirable Requirements: Franchised Dealership Experience Kerridge or Pinnacle Expereince Remuneration & Benefits Basic Salary of £27,000 On Target Earnings of £36,000 (Uncapped) Day off on your Birthday 30 days holiday including bank holidays, going up with every 5 years of service Discounted MOT's, service and parts Great Benefits Package Working Hours Monday to Friday 8am - 5:45pm No weekends!

HR Business Partner Desford LE9 (fully onsite role) Initial 12 month contract extensions available or permanent for the right person Up to £31.23 PAYE hourly rate plus holiday and pension contribution OR Umbrella hourly rates up to £42.77 - depending on experience 36.5 hours per week with an early finish every Friday! 08:00-16:30 Monday-Thursday & 08:00-14:00 Friday Are you an experienced HR professional looking for a true HR Business Partner role within a globally recognised manufacturing organisation? We re looking for a HR Partner to join a world-leading manufacturer on an initial contract basis. Created due to business growth, this role will provide dedicated support to a customer group and help drive a more strategic, value-added HR service. This is a great opportunity to join a global business where you ll partner closely with operational leaders, influence people strategy, and make a real impact across the organisation. There is also potential for the role to become permanent. What the HR Partner will be doing: Partnering with operational leaders on their people agenda and business objectives Acting as a trusted advisor on HR policy, procedures and employment legislation Managing employee relations cases including disciplinary, grievance, absence and performance Supporting workforce planning, succession planning and talent development Building strong relationships with Trade Union representatives and key stakeholders Using HR data and insights to identify trends and support decision-making Supporting HR systems, data accuracy and reporting Contributing to HR projects and continuous improvement activity What we re looking for: Essential: Experience as a HR Partner, HR Business Partner or Senior HR Advisor Strong employee relations experience (disciplinary & grievance) Experience working in a unionised environment Strong analytical skills with good Excel capability Confident communicating across shop-floor and senior leadership levels Hands-on, proactive approach with ability to work independently Desirable: CIPD qualification Experience with Workday or similar HR systems Exposure to Power BI Background in manufacturing, engineering, automotive, aerospace, FMCG, retail or logistics To apply, please submit a copy of your up-to-date CV indicating your relevant experience. Applicants must have an existing right to work in the UK, and evidence of eligibility will be required. Suitable candidates will be contacted. The above represents a summary of the contract assignment. A full description of this contract assignment is available. A full explanation of this rate and all deductions will be provided in a key information document (KID) supplied to registered candidates.

Technical Success Manager - Cisco products, Cisco360 - Hybrid - £40,000 - £50,000 plus £5K-£10k bonus Do you want to work for a company with a clearly defined vision & strategy to set the industry alight? Do you want to be a key figurehead between a leading provider of IT services and solutions and their Cisco customers? Do you want to grow your career, within a company that provides real opportunities to develop on both a personal and technical level? Opportunity to join an epic business as a Cisco Technical Success Manager within a key team where you will work with many different parts of the team to assist clients in maximising their use of Cisco products and services. As the Cisco Technical (not hands-on) Customer Success Manager, you will be part of the specialist team that guides clients on their adoption strategy and consumption, this include current and future helping them to better understand their Cisco landscape and how to improve their understanding and usage to be of maximum benefit to them. Anyone with an exceptional understanding of the Cisco 360 Partner Program would be a great fit for this role. A full working knowledge of Cisco Products, their usage, application, and best adoption practices is essential. You are expected to hold your own in technical conversations with customers, giving advice or enlisting further technical resource where required. You will be working on a Hybrid basis, with (flexible 1-3) 2 days a week in an office, Leeds, Birmingham, Manchester, or Buckinghamshire as well as some travel to visit clients and Cisco's head office. Key Skills: Strong understanding of Cisco products and solutions to enable you to support customers with their adoption of products and services Great knowledge of Cisco360 Be highly self-motivated and goal-orientated Confidence to work in a customer-facing capacity Strong organisational skills Willingness to travel Duties and Responsibilities: Customer relationship management/rapport building Become a trusted advisor to customers and the glue between customers/internal teams Strong understanding of Cisco technologies and the elements of an End-to-End service. Ability to engage with customers, educate them on tech, best practices, and advice on new areas where value can be added. Experience in Senior-level IT Management and leadership within a Cisco environment Ability to inspire, lead and give guidance to technical and non-technical teams in IT operational environments. Strong customer-facing experience. Pipeline management - tracking customer projects, progress reports, and feedback Identifying and passing on expansion opportunities to Specialists and Account Managers Involvement and contribution towards shared inbox activities and any other shared team initiatives Cisco Technical Success Manager - Cisco, Cisco360 - Hybrid - £40,000 - £50,000 plus £5K-£10k bonus

Customer Service Advisor 4 on - 4 off Shift Rotation Stoke on Trent £28,000 per annum An exciting opportunity has arisen to join a leading global firm as a Customer Service Advisor. This role is integral to the smooth and efficient running of the company's customer service operations, providing essential support to both internal and external stakeholders. Purpose of the Job To work collaboratively within a dedicated team, delivering high-quality support to ensure the effective operation of the customer service desk. The successful candidate will be the first point of contact for incoming service requests and will play a pivotal role in maintaining strong service delivery standards. This role is working a 40-hour week on a 4 on / 4 off shift rotation. Once fully trained you will be working from home but please note that all training has to be done in person, on site Monday - Friday. Key Responsibilities Respond to all incoming telephone calls professionally and promptly. Process and update service requests from clients, internal teams, and suppliers via phone, email, fax, or online platforms. Accurately log and manage reactive, planned, and statutory compliance tasks using internal systems. Coordinate with on-site engineers and field-based facilities managers to address client needs effectively. Consult with external contractors to arrange site visits, repairs, and raise purchase orders, as necessary. Proactively monitor and follow up on open tasks to ensure timely resolution and compliance with service level agreements. Maintain accurate and up-to-date information on internal databases. Manage a designated client portfolio, ensuring operational and financial protocols are followed. Assist in the onboarding of new suppliers and contractors by completing necessary administrative tasks. Foster positive relationships with clients, contractors, and site personnel to support a high standard of service delivery. Provide administrative assistance to mobile facilities managers as required. Perform general filing duties and ensure records are well organized and accessible. Conduct any additional tasks as directed by management. Desired Skills and Experience Proficient in Microsoft Office (Word, Excel, PowerPoint). Excellent verbal and written communication. Strong organizational skills with the ability to multitask effectively. Proven time management and ability to meet deadlines under pressure. Strong customer focus with a proactive and professional approach. Minimum of 1 years' experience in a help desk or service desk environment is preferred. Previous experience in a customer-facing role is essential. This is a fantastic opportunity to join a dynamic team within a forward-thinking service organisation. You will work in a collaborative environment where your contribution directly supports the delivery of essential services to clients across a variety of sectors. If you're ready to take the next step in your customer service career, we'd love to hear from you. Please apply now or get in touch with Jo Thompson - for more information. Feel free to contact me directly with any questions about the role or the recruitment process. Xpert Recruitment Ltd is acting as an employment agency on behalf of our client. By applying, you agree to register with us and consent to us holding your personal details on file. Due to the high volume of applications, we will only contact candidates who have been shortlisted for the role. However, we may also reach out regarding other suitable vacancies that match your profile.

Key Account Manager UK South (Hybrid / Remote - 1-2 days per month in office) £55,000 - £65,000 + Benefits We are recruiting on behalf of a growing and forward-thinking technology business seeking an experienced Key Account Manager to join their commercial team. This is an excellent opportunity for a commercially driven account management professional with experience in ERP, SaaS, or subscription-based software environments to take ownership of a portfolio of strategic customers and play a key role in driving long-term client success. The successful candidate will act as a trusted advisor to customers, building strong relationships, identifying growth opportunities, and ensuring high levels of customer satisfaction, retention, and commercial value. Key Responsibilities Manage and develop long-term strategic relationships with key customer accounts. Act as the primary commercial contact for a portfolio of high-value clients. Build and maintain account development plans aligned to customer objectives and business priorities. Lead regular customer reviews, strategic meetings, and stakeholder engagement activities. Coordinate internal teams to ensure actions, deliverables, and customer commitments are effectively managed. Identify opportunities for account growth including upselling, cross-selling, and contract expansion. Develop and manage revenue and growth plans across assigned accounts. Lead contract renewals and commercial negotiations. Proactively identify and mitigate risks relating to customer retention and satisfaction. Support the continuous improvement of account management processes and best practices across the business. Skills & Experience Required Minimum 5 years' experience in account management, commercial, or customer-facing roles within ERP, SaaS, or subscription-based software businesses. Strong experience working with Microsoft Dynamics 365 Business Central environments. Proven ability to manage complex customer relationships involving multiple stakeholders. Strong commercial awareness with experience driving account growth and customer retention. Strategic mindset with the ability to focus on long-term customer value. Excellent communication and relationship-building skills, with confidence engaging at senior leadership level. Highly organised with strong prioritisation and account management capabilities. Comfortable working autonomously and taking ownership of customer outcomes. Experience using HubSpot CRM would be advantageous. Benefits Competitive annual leave entitlement, including your birthday off. Pension scheme available from day one. Critical Illness and Death in Service cover. Electric Vehicle Salary Sacrifice Scheme. Employee Assistance Programme. Ongoing professional development and Microsoft certification training. Modern, digitally focused working environment with access to the latest Microsoft technologies. Supportive company culture with a strong focus on wellbeing and employee development.

HR Manager Salary: 60,000 per annum Location: Piccadilly, London (with international group presence) Working Hours: Monday to Friday, 9:00 AM - 6:00 PM About the Group A prestigious, ultra-luxury hospitality and leisure group renowned for delivering world-class service, style, and elegance. With an exclusive portfolio that includes elite private members' clubs in London's Mayfair and New York's Upper East Side, alongside high-end artisanal food and beverage retail outlets. The Role As HR Manager, you will act as a trusted advisor to senior leaders and department heads across the estate. You will shape and implement HR strategies that enhance business performance while upholding signature service standards. Key Responsibilities Strategic Advisory: Provide pragmatic HR guidance to department leaders in line with luxury hospitality culture and UK employment law. Team Leadership: Deputise for the Group HR Manager, co-leading the HR team to deliver high-quality, commercially focused support. Employee Relations: Manage and resolve complex ER cases, ensuring fair, timely, and legally compliant investigations. Core HR Delivery: Oversee performance management, engagement initiatives, employee wellbeing, learning and development, and talent retention. Data & Systems: Optimise HRIS functionality, ensuring total data accuracy, GDPR compliance, confidentiality, and robust reporting. Metrics & Analytics: Produce and analyse people data to inform workforce planning, manage people costs, and drive data-backed decisions. Compliance & Mobility: Maintain absolute compliance across all HR policies, internal audits, global mobility, and international visa processes. What We Are Looking For Experience: Minimum 5+ years of HR experience, including time spent at a supervisory or advisory level. Sector Knowledge: Experience within luxury hospitality, high-end leisure, or premium customer service environments is strongly preferred. Systems Expertise: Essential experience managing HRIS platforms; specific experience with Dayforce is highly advantageous. Qualifications: CIPD Level 5 (completed or currently working towards) is highly desirable. Education: Bachelor's degree in Human Resources, Business Administration, or a related field (or equivalent practical experience). What We Offer 33 days of annual leave (including bank holidays). Private medical and dental insurance (BUPA). Monthly in-house wellbeing days (Masseuse, Reflexologist, and Chiropodist). Complimentary, freshly prepared meals during your working shift. Comprehensive Employee Assistance Programme (EAP). Exclusive online retail discounts via Edenred. Eyecare and glasses vouchers. 51638BR INDHRR The Portfolio Group are acting on behalf of our client in recruiting for this position.

The Customer Success and Sales Advisor role in Trafford, Manchester focuses on delivering exceptional service to customers while driving sales growth. This permanent position is ideal for individuals passionate about customer satisfaction and achieving measurable outcomes. Client Details This opportunity is with a medium-sized organisation in the Distribution and Supply industry, well-known for its commitment to quality products and customer service excellence. The company fosters a professional work environment and values employees who contribute to its success. Description Allocate a significant portion of time to proactive outbound calling for retention, reactivation, and new business opportunities, this is a significant part of the role. Execute telesales campaigns to promote seasonal products, initiatives, and new product lines. Identify, upsell and cross-sell opportunities during calls, quotes, and follow-up. Manage and grow a portfolio of smaller accounts with a consultative approach. Prepare, send, and follow up on tailored quotes to drive conversion and shorten sales cycles. Qualify leads for potential handover to Field Sales teams. Serve as a trusted point of contact for ongoing customer queries and support needs. Monitor order fulfilment, proactively updating customers on backorders, delays, or substitutions. Resolve or escalate customer issues promptly using CRM/ticketing systems. Manage credits and returns from initiation to resolution, maintaining clear communication throughout. Profile A successful Customer Success and Sales Advisor should have: Proven track record in sales, account management, or customer success - ideally in B2B or healthcare. Confident communicator with the ability to build trust and influence decisions. Skilled in managing sales pipelines, campaigns, and customer support cases. Competent in CRM and ticketing systems (e.g., Zendesk, Salesforce). Able to balance revenue targets with a customer-first mindset. Customer-focused, empathetic, and commercially astute. Proactive problem-solver with strong organisational skills. Resilient, adaptable, and thrives in a fast-paced, target-driven environment. Job Offer Competitive salary ranging from £25,500 plus uncapped commission. A permanent position offering stability and growth potential. Worklife balance - Monday-Friday 9-5pm Opportunity to work in a growing company, contributing to a customer-focused environment. Supportive and fun company culture that values employee contributions. If you are passionate about customer service and sales and are based in or near Trafford Park, Manchester, we encourage you to apply for the Customer Success and Sales Advisor role today!

Customer Service Advisor Dunstable (Office Based)Monday to Friday, 9:00am - 5:00pm (30-minute break)£13.23 per hourTemporary to Permanent Opportunity The Role: We are currently recruiting for a Motor Claims Handler to join a busy and supportive team based in Dunstable. This is an excellent opportunity for someone with strong administrative skills and attention to detail who is looking to secure a long-term position. You will be responsible for managing motor claims from initial report through to settlement, ensuring a cost-effective and timely resolution. Key Responsibilities: Liaising with third parties, solicitors, drivers and insurers via phone, email and written correspondence Taking accident details from the scene and accurately logging claims Uploading and managing claims on internal systems Authorising repairs for third party vehicles Raising and processing payments related to claims Managing incoming post, including cheques, in line with internal procedures Chasing third party insurers for updates and outstanding costs Following up with drivers for accident report forms and supporting evidence (e.g. photos) Identifying and escalating potentially fraudulent claims Investigating unreported claims Managing workload to ensure timely and cost-effective claim resolution Supporting general administration tasks, including scanning and file management Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.

12-Month Fixed-Term Contract (Maternity Cover) - Potential to Become Permanent An exciting opportunity has arisen to join a globally recognised international business renowned for its quality, innovation, and commitment to delivering an exceptional customer experience. Working as part of a friendly and supportive Customer Care team, you'll play an important role in ensuring customers receive a professional, efficient, and positive service at every stage of their journey. This is a varied role combining customer interaction, problem-solving, and administration, making it ideal for someone who enjoys helping others and thrives in a busy environment. This position is offered on a 12-month maternity cover contract, with the potential to become permanent for the right individual. The Role As a Customer Care Advisor, you will be the first point of contact for customers, providing support across a range of enquiries via telephone and email. Key responsibilities include: Responding to customer enquiries in a professional, friendly, and efficient manner Resolving customer queries and concerns, aiming for first-contact resolution wherever possible Managing customer cases from initial enquiry through to successful completion Proactively communicating with customers to provide updates and manage expectations Maintaining accurate customer records and completing associated administrative tasks Building strong product and process knowledge to provide the highest level of support Working collaboratively with colleagues across the business to ensure a seamless customer experience Contributing to team objectives and service standards while maintaining excellent attention to detail About You We're keen to hear from candidates who enjoy building positive customer relationships and take pride in delivering excellent service. You will ideally have: Previous experience within a customer service, customer care, customer support, or administrative role Experience handling customer concerns or complaints in a professional and empathetic manner Excellent written and verbal communication skills A confident and professional telephone manner Strong organisational and time management skills The ability to prioritise tasks effectively within a busy environment A proactive approach and the confidence to take ownership of customer enquiries Good attention to detail and accuracy Strong IT skills, including Microsoft Office The ability to work both independently and as part of a team What's on Offer? 12-month fixed-term maternity cover contract Potential opportunity to become permanent Free on-site parking Modern working environment Excellent company benefits Full training and ongoing support The opportunity to join a respected international organisation with a strong customer-focused culture If you're passionate about delivering outstanding customer service and are looking for your next opportunity within a supportive and professional environment, we'd love to hear from you.

Billing Advisor Red Recruitment is recruiting a Billing Advisor to join our client, a telecoms and technology company who are recognised as a leader in their field. As a Collections and Billing Advisor, you will be manage and resolve billing disputes , including reviewing charges, validating customer claims, and coordinating corrections where necessary Benefits & Package for a Billing Advisor: Salary: Competitive Hours: Monday - Friday, 9am - 5:30pm Contract Type: Permanent Location: Solihull 33 days holiday (including Bank Holidays) Referral Bonus - Recommend a friend Employee Assistance Programme Private Medical Insurance after probation Enhanced Maternity and Paternity pay Salary sacrifice; pension scheme, cycle to work scheme and electric car leasing scheme Key Responsibilities of a Billing Advisor: Manage and resolve billing disputes , including reviewing charges, validating customer claims, and coordinating corrections where necessary Handle aged debt queries and dispute resolution to minimise outstanding balances Liaise with billing, finance, and collections teams to ensure accurate account balances and timely resolution of financial discrepancies Collaborate with internal teams to find solutions and prevent recurring problems Maintain accurate records of customer interactions, dispute cases, and follow-up actions Identify opportunities to improve customer experience and suggest process enhancements, particularly in billing and collections processes Escalate critical issues to appropriate departments or management when necessary Respond to customer inquiries and complaints through various channels, including phone, email, and chat Investigate and resolve complex customer issues in a timely and efficient manner Key Skills and Experiences of a Billing Advisor: Customer service experience required Strong problem-solving and analytical skills, particularly in reviewing billing discrepancies and financial account issues Experience handling billing disputes and/or aged debt cases within a customer service, finance, or collections environment Excellent verbal and written communication Strong problem-solving abilities and analytical thinking to resolve complex customer issues Proven active listening skills to understand customer needs and concerns Experience with customer service software and competent using Microsoft Office Suite for documentation and reporting Patient and composed demeanour, even in high-pressure situations Ability to adapt to changing priorities and multitask effectively Proven ability to negotiate and manage sensitive conversations around outstanding balances while maintaining a positive customer experience If you have the relevant skills and experience as a Billing Advisor required and are interested in joining, please apply now! Red Recruitment (Agency)

Technical Architect - ServiceNow Must have an Active SC Clearance The successful Technical Architect - ServiceNow will act as a trusted advisor across project teams and customer stakeholders, ensuring solutions are technically robust, aligned to best practice and governed effectively throughout delivery. This role requires strong ServiceNow architecture capability combined with leadership, governance and stakeholder engagement skills across enterprise environments. Key Responsibilities Design and deliver complex ServiceNow architecture solutions aligned to customer requirements. Create and govern high quality solution documentation and architectural artefacts. Act as the senior technical authority and decision maker across project teams. Promote ServiceNow governance, standards and best practice adoption. Support development of ServiceNow products, processes and services. Mentor junior team members and support technical capability development. Analyse complex problems and deliver effective technical solutions. Communicate technical concepts clearly to both technical and non technical stakeholders. Support customer engagements, project delivery and architectural governance activities. Required Skills and Experience ServiceNow Certified Application Developer (CAD) certification. ServiceNow Certified System Administrator (CSA) certification. ServiceNow Certified Implementation Specialist (CIS) ITSM certification. At least one additional CIS certification. Certified Technical Architect (CTA) or working towards accreditation. Experience delivering ServiceNow on premise implementations. Strong understanding of ITIL, NIST and Case Management processes. Experience with JavaScript Scripting and ServiceNow customisation. Strong architectural documentation and diagramming capability. Good understanding of Microsoft technologies, cloud solutions and networking. Strong communication, leadership and problem solving capability. Additional Information Travel to customer locations may be required, including overnight stays. Occasional evening or weekend work may be required. Role involves direct engagement with customer technical teams and process owners. To apply, please send your CV by pressing the apply button Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take a minimum 10 weeks. LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance. An award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over multiple years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience. Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.

We are currently working in partnership with one of the South West's largest Housing Associations as they recruit to both full-time (37hrs) and part-time (25hrs) Customer Service Advisors . The position will start in due course, with several positions available due to expansion. The salary is £24,811 per annum plus employee benefits, with hybrid home-working available after induction. Transferrable skills are accepted for this role, if good customer services can be demonstrated. Duties will include (but are not limited to): Acting as the voice of the organisation, taking incoming enquiries to the contact centre Resolve customer enquiries efficiently, identifying practical and effective solutions Schedule appointments and support customers in accessing and using self-service options Take ownership of customer cases, managing them through to successful resolution Deliver a positive and professional customer experience, including in challenging or complex situations Use sound judgement, empathy, and strong problem-solving skills to achieve positive outcomes for customers Build rapport with customers and communicate clearly across a range of channels Work proactively to identify customer needs and provide appropriate support and guidance Experience required: Demonstratable experience in a customer-facing role Reasonable level of IT skills, including proficiency in Microsoft Office suite and CRM databases Rewards and Benefits: Hybrid working Generous pension contributions BUPA Cash Plan Working hours: 08:30 - 17:00 Part-time would be Please note that you require recent experience to apply for this role. James Andrews is acting as an employment agency and business in relation to this role. At James Andrews Recruitment Solutions we try to respond to all applications personally, however, due to the high volume of applications this is not always possible. If you have not heard back from us within 72 hours, please assume that your application has been unsuccessful on this occasion. Don't forget our recommendation scheme: Recommend a friend or colleague to us and receive up to £100 each once they have completed 20 days in a role via James Andrews! Terms and conditions apply, contact us for details.

Store Manager - Luxury Home & Lifestyle Retail Location: Ashford Designer Outlet, Ashford Salary: From £30,000 per annum + benefits Job Type: Full-time About the Role We are seeking an experienced and driven Store Manager to lead our retail team at the prestigious Ashford Designer Outlet . This is an exciting opportunity to join a well-established, design-led brand known for quality, heritage, and exceptional customer experience. As Store Manager, you will take full ownership of store performance, leading your team to deliver outstanding results while maintaining the highest standards of presentation, service, and operational excellence. Key Responsibilities Commercial & Operational Management Take full responsibility for sales performance, profitability, and store KPIs Manage stock control, deliveries, pricing, and markdowns Oversee cash handling and payment systems in line with company procedures Monitor and control store costs and overheads (e.g. staffing, utilities) Leadership & Team Development Lead, motivate, and inspire a team of Sales Advisors Recruit, train, and develop staff to achieve their full potential Conduct performance reviews and ongoing coaching Ensure compliance with employment law and HR policies Customer Experience & Merchandising Deliver an exceptional customer journey that reflects the brand's premium positioning Plan and execute visual merchandising to maximise sales and brand impact Drive a culture of service excellence and customer satisfaction Administration & Compliance Complete all Head Office reporting and paperwork accurately and on time Ensure store fixtures, equipment, and environment are maintained to a high standard About You Minimum 2 years' experience in a retail management or supervisory role (Outlet or standalone environment preferred) Proven ability to drive sales and achieve targets Strong leadership and team management skills Highly organised, proactive, and detail-oriented Excellent communication and customer service skills Ability to work under pressure and manage competing priorities A flexible, hands-on approach with a team-player mindset What We Offer Competitive salary starting from £30,000 per year Company pension scheme Generous employee and store discounts Opportunity to work within a premium retail environment Career development within a growing and dynamic business Apply Now If you're a passionate retail leader looking to take the next step in your career within a premium outlet environment, we'd love to hear from you.

Customer Service Representatives - Call Centre Environment Newcastle rate per hour dependent on relevant experience Start date: Early July Our client based in Newcastle is seeking Customer Service Representatives for a 6 month period working in their Newcastle contact centre servicing a well known high street bank. There is high likelihood of permanent employment after the initial 6 month term. The ideal candidate will be happy to be on the phone and will love talking to people and proactively solving issues. You will enjoy working in a contact centre environment providing excellent customer service to customers and you will have excellent phone etiquette and good verbal, written and interpersonal skills. You will have a good eye for detail, ensuring customer records are kept up to date and are accurate and you will be keen to take responsibility for managing customer information with computer systems. Working hours are on a shift basis and between 8am and 8pm, Monday to Friday and between 9am and 6pm on weekends. The team usually work to a 6-8 week shift rotation so that you can plan around shifts with plenty of notice. Comprehensive training will be given. Our client is looking for applicants with customer service experience, ideally in a contact centre. Banking or financial services experience would be ideal. For a chance to work with an organisation with a standout reputation, apply today.

Are you an experienced Sales Advisor looking for a flexible opportunity with a leading house builder in the West Midlands? We are recruiting on behalf of a respected developer seeking a customer-focused and driven individual to join their sales team on a part-time basis, working 3 days per week . This role offers the opportunity to guide prospective buyers through the entire home-buying journey, from initial enquiry through to final handover, while enjoying a more flexible working pattern. Availability to work at least one weekday is essential , alongside weekend working to support the needs of the development. Key Responsibilities Engage with prospective purchasers, providing expert advice on a range of new-build homes across the development. Conduct both face-to-face and virtual property viewings, showcasing the quality, features, and lifestyle benefits of our homes. Manage the sales process from initial enquiry through to legal completion, ensuring an exceptional customer experience throughout. Maintain up-to-date knowledge of properties, pricing, incentives, and current offers to support customers in making informed decisions. Work closely with the wider sales and site teams to maximise sales performance and achieve targets. Qualifications & Experience Previous experience in New Homes sales (minimum 1 year preferred) or relevant estate agency experience. Strong communication and customer service skills with a proven ability to build rapport and convert enquiries into sales. Must be available to work 3 days per week , including weekends. Availability for at least one weekday is essential. Why Apply? Join a well-established and highly regarded house builder. Flexible part-time working pattern. Competitive basic salary with an attractive commission structure. Paid mileage allowance. Market-leading OTE with additional bonus opportunities. Retainer available for candidates with proven New Homes experience. Excellent opportunity to develop your career within a leading name in the property sector. For further information or to discuss your application, please contact Max at Fawkes & Reece London .

Senior Client Manager - Chartered Accountancy Practice Location: Abingdon, Oxfordshire Salary: £50,000 - £55,000 + Performance Bonus (up to 5%) Position: Full-Time, Permanent (Monday - Friday, 9am - 5pm) About the Practice Our client is a fast-growing, dynamic, and modern accountancy practice that genuinely cares about its clients and its team. With an exceptional local reputation and over 130 five-star Google reviews, they support hundreds of ambitious owner-managed businesses, property investors, and high-net-worth individuals. Technology drives how they work; they utilize industry-leading cloud software to deliver a proactive, personal service. Their culture is built on three core values: Care, Communication, and Ownership. They offer a relaxed, supportive environment where experience is truly valued and input will shape how the practice grows. For the right candidate, this role offers a transparent, long-term career path as the business continues to expand. The Role As a Senior Client Manager, you will inherit an established, varied portfolio of owner-managed businesses, acting as their main point of contact and trusted advisor. This is a senior, hands-on role offering autonomy over your workload and direct client relationships. Key Responsibilities: Portfolio Management: Manage files from start to finish, preparing and reviewing statutory accounts (FRS 102 Section 1A) for limited companies, sole traders, and partnerships. Taxation: Prepare corporation tax computations, self-assessment tax returns, and handle VAT returns/advisory. Client Relations: Build strong, proactive relationships and manage expectations seamlessly. Team Leadership: Mentor and support the development of junior team members, leading by example on quality and service. Practice Growth: Stay ahead of regulatory changes (including MTD for Income Tax) and identify value-add opportunities for clients. Candidate Requirements Essential: Fully qualified ACCA, ACA, or CIMA (full membership required). Minimum of 5 years' experience within a UK accountancy practice. Strong year-end accounts preparation and confident handling of corporation tax, self- assessment, and VAT. Ability to manage a portfolio with minimal supervision and deliver files ready for partner review with minimal rework. Clear, professional communication skills with both clients and colleagues. Desirable: Experience with cloud-based accounting and practice management software. Familiarity with MTD for Income Tax. Exposure to SEIS/EIS, director loan accounts, and s455 tax. Package and Benefits Competitive salary of £50,000 to £55,000 depending on experience. Individual performance bonus of up to 5%. Bupa private health insurance. Life insurance and company pension. Free on-site parking at a premier local venue. Regular team socials and client events. A hybrid working pattern (predominantly office-based, with flexibility once established). To Apply If you are an experienced accountant looking for a role that combines autonomy, a supportive team culture, and a genuine path to senior leadership, please apply by submitting your CV. Unfortunately, we cannot accept applications for this role from candidates that do not have the right to work in the UK, or require visa sponsorship, either currently or in the future. This includes those currently on a graduate visa. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the job.

Are you an experienced Sales Advisor looking for an exciting opportunity with a leading house builder in the West Midlands? We are recruiting on behalf of a respected developer seeking a dynamic and customer-focused individual to join their team on a 12-month fixed-term contract . This role offers the chance to guide prospective buyers through the entire home-buying journey, from initial enquiry through to final handover. Key Responsibilities Engage with prospective purchasers, providing expert advice on a range of new-build homes across the development. Conduct both face-to-face and virtual property viewings, showcasing the quality, features, and lifestyle benefits of our homes. Manage the sales process from initial enquiry through to legal completion, ensuring an exceptional customer experience throughout. Maintain up-to-date knowledge of properties, pricing, incentives, and current offers to support customers in making informed decisions. Work closely with the wider sales and site teams to maximise sales performance and achieve targets. Qualifications & Experience Previous experience in New Homes sales (minimum 1 year preferred) or relevant estate agency experience. Strong communication and customer service skills with a proven ability to build rapport and close sales. Must be available to work weekends as developments operate on a 7-day sales schedule. Why Apply? Join a well-established and highly regarded house builder. Competitive basic salary with an attractive commission structure. Paid mileage allowance. Market-leading OTE with additional bonus opportunities. Retainer available for candidates with proven New Homes experience. Gain valuable experience within a leading business during a rewarding 12-month contract. For further information or to discuss your application, please contact Max at Fawkes & Reece London .

Our client, a leading and expanding manufacturing organisation, established for over 30 years in Tamworth, is seeking Customer Service Operations Support to join their well-established team. In this role, you will coordinate with multiple departments, manage deliveries, track performance, and ensure our customers receive a seamless service experience. Your attention to detail and ability to solve problems will be key to keeping our operations running smoothly. Salary is between £26,000 to £28,000 depending on experience. Hours of work are 9:00am to 5:00pm Monday to Friday. Please note this is an office-based position. Benefits include 31 days holiday including Bank Holidays, Paycare - A Healthcare Cash Plan (Discounts available and access to a 24-hour Doctor), Life Assurance x 2 and up to 5 days extra unpaid holiday available at a salary sacrifice. Your duties will include: Coordinate administrative processes and support departments across the business. Manage daily delivery reports, liaising with carriers, Customer Service, and warehouse teams to resolve issues. Track deliveries, obtain Proof of Deliveries (PODs), and manage claims, verifying carrier invoices for accuracy. Analyse carrier performance, identify trends, and prepare reports with actionable insights for senior management. Work closely with the warehouse to amend orders, run reports, and ensure accurate dispatch. Investigate delivery incidents, collate information, and provide data-driven reports to support operational improvements. Monitor stock levels, back orders, and works orders, providing updates to relevant teams. Schedule and coordinate deliveries with key customers. Manage returns and quality-related collections, monitoring carrier performance and providing detailed reports. Capture and analyse quality enquiries and returns, ensuring thorough investigations and reporting repeated issues. Prepare customs clearance documentation for Irish deliveries and returns. Handle sample requests, marketing orders, replacement orders, and internal orders across affiliated companies. Maintain accurate records by scanning and verifying documents for archival purposes. Support house accounts and assist in troubleshooting operational challenges. Cover switchboard overflow and provide support for Customer Service Advisors and Returns Coordinators. Undertake additional administrative tasks as needed to support the wider team. As the Customer Service Operations Support, you will: Have previous experience working within a customer service or administration position. Be professional, personable, and detail-oriented with a commitment to excellence. Have strong organisational skills with the ability to manage multiple tasks efficiently. Be a proactive problem solver, adaptable, and able to work under pressure. Be an excellent team player who can also work independently. Be skilled in Microsoft Word, Outlook, and Excel; experience with Sage or similar ERP systems is a plus.

We are a recruiting for a Customer Support Advisor to join a successful and growing company based in St Albans. Our client is one of the leading players in their field and are recognised for their high levels of customer service. They're a friendly, sociable company with a relaxed yet professional atmosphere. As a Customer Support Advisor, you will be responding to all incoming client queries through live chat or telephone - taking full ownership of queries and seeing them through to resolution. Please note: this role will need to be fully office-based for the first six months. After training, this position will become hybrid with 3 days in the office, 2 days working from home. What s in it for you? Salary: £25k-£30k depending on experience Hours: Rota across 7 days to include evenings and weekends (earliest start 7.30am, latest finish 10pm) Weekend shifts are alternating, with one week on followed by one week off. New joiners will be assigned a week of either all earlies, mids or late shifts. Shifts are as follows: Early: 7:30am 4pm Mid: 11:30am 8pm Late: 1:30pm 10pm 25 days holiday (increasing to 30 after 2 years) Contributory pension scheme Life insurance benefit (4x salary) Private medical insurance Discounts scheme for gym membership, travel and cinema Free parking Key responsibilities: Responding to customer queries in a timely and professional manner via telephone, live chat and email Develop proficient product knowledge with an understanding of pricing and business rules, taking full ownership of queries and see them through to resolution You will create automation/self-service help tools for clients to speed up the customer service process and future proof the business Answering (within set service levels) inbound generated calls from clients following internal processes Support with new account openings This role will also be a key part of the improvement of products and services, by reporting direct feedback obtained during client interactions What the employer is looking for: Experience working in a Customer Service office-based position, with a focus on being timely and responsive in your approach Good sporting interest and current knowledge across a range of major sports and events Good numeracy and literacy skills with strong commercial and financial awareness Available to work evenings and weekends to cover live sporting events this team operates 7 days per week including Bank Holidays Red Door Recruitment is committed to encouraging equality, diversity, and inclusion among our workforce, and eliminating unlawful discrimination. Full details available on our website. Please note due to the number of applications we often receive; only shortlisted applicants will be contacted.