Role : Digital Service Desk Team Leader Type : Contract Inside IR35 Location: Norwich OR Chelmsford Mod of work : Onsite JOB SUMMARY Key Responsibilities: Provide line management and supervision for band 4 and 5 Service Desk Analysts, including appraisals, development plans, and performance management. Managing the full lifecycle of incidents and requests, ensuring quality triage, escalation, and resolution. Acting as the first point of senior escalation for Band 4-5 Service Desk staff and users. Overseeing team ticket queues, ensuring SLA compliance and workload distribution. Providing technical support and escalation during high-demand periods and Major Incidents (MIs)/Digital Business Continuity Incidents (DCBIs). Managing team rotas, providing coaching, and contributing to staff performance and development. Ensuring quality and currency of team-authored knowledge base articles and specialism ownership. Coordinating with SACM and project teams to ensure smooth service transitions and configuration updates. Leading service improvement initiatives and identifying recurring issues for problem management. Monitoring compliance with IG, security, and audit requirements across Service Desk operations. Deputising for the Service Desk Manager and other managers as required, and producing operational performance reports. Contributing to Trust-wide digital service initiatives, including governance and continuous improvement. Ticket and Queue Management Oversee incident lifecycle: Ensure timely triage, classification, and escalation of incidents and service requests. Monitor dashboards: Proactively monitor ITSM/ESM wallboards and reports, addressing delays or SLA risks. Senior escalation: Act as the escalation point for complex, urgent, or high-profile issues from Band 4-5 staff. Facilitate resolution: Coordinate with infrastructure, applications, and SACM teams to expedite resolution. Oversee queues: Responsibility for monitoring team queues for SLA compliance, overdue tickets, and quality of documentation. Drive performance: Ensure workload distribution is effective and team performance metrics are met. Quality assurance: Review tickets for accuracy, resolution quality, and adherence to process. Provide reporting: Produce routine and ad hoc performance reports for the Service Desk Manager. Customer Service and Communication Promote service excellence: Ensure high standards of communication and professionalism in all interactions. Manage expectations: Communicate delays or risks to users and stakeholders in a timely and constructive manner. Resolve complaints: Investigate and respond to user complaints or dissatisfaction,escalating only when necessary. Provide reports of customer complaints and their resolutions to the Service Desk Manager, to facilitate process changes and team learning. Team Management and Mentoring Line management: Line manage Band 4 and Band 5 Service Desk Analysts, including performance review and development planning. Manage rotas: Plan and maintain resourcing rotas to ensure adequate coverage of core service hours. Support development: Coach, mentor, and support team members in their professional growth. Deputise as needed: Act as deputy for the Service Desk Manager and other Digital managers as required. Technical Support and Service Delivery Support service delivery: Provide senior technical support as needed, especially during high-demand periods. Manage escalations: Review and ensure timely escalation of unresolved or incorrectly triaged incidents. Collaborate with ITIL functions: Work with Service Desk, ITIL, and SACM Managers to ensure service quality. Randstad Technologies is acting as an Employment Business in relation to this vacancy.
Jun 10, 2026
Contractor
Role : Digital Service Desk Team Leader Type : Contract Inside IR35 Location: Norwich OR Chelmsford Mod of work : Onsite JOB SUMMARY Key Responsibilities: Provide line management and supervision for band 4 and 5 Service Desk Analysts, including appraisals, development plans, and performance management. Managing the full lifecycle of incidents and requests, ensuring quality triage, escalation, and resolution. Acting as the first point of senior escalation for Band 4-5 Service Desk staff and users. Overseeing team ticket queues, ensuring SLA compliance and workload distribution. Providing technical support and escalation during high-demand periods and Major Incidents (MIs)/Digital Business Continuity Incidents (DCBIs). Managing team rotas, providing coaching, and contributing to staff performance and development. Ensuring quality and currency of team-authored knowledge base articles and specialism ownership. Coordinating with SACM and project teams to ensure smooth service transitions and configuration updates. Leading service improvement initiatives and identifying recurring issues for problem management. Monitoring compliance with IG, security, and audit requirements across Service Desk operations. Deputising for the Service Desk Manager and other managers as required, and producing operational performance reports. Contributing to Trust-wide digital service initiatives, including governance and continuous improvement. Ticket and Queue Management Oversee incident lifecycle: Ensure timely triage, classification, and escalation of incidents and service requests. Monitor dashboards: Proactively monitor ITSM/ESM wallboards and reports, addressing delays or SLA risks. Senior escalation: Act as the escalation point for complex, urgent, or high-profile issues from Band 4-5 staff. Facilitate resolution: Coordinate with infrastructure, applications, and SACM teams to expedite resolution. Oversee queues: Responsibility for monitoring team queues for SLA compliance, overdue tickets, and quality of documentation. Drive performance: Ensure workload distribution is effective and team performance metrics are met. Quality assurance: Review tickets for accuracy, resolution quality, and adherence to process. Provide reporting: Produce routine and ad hoc performance reports for the Service Desk Manager. Customer Service and Communication Promote service excellence: Ensure high standards of communication and professionalism in all interactions. Manage expectations: Communicate delays or risks to users and stakeholders in a timely and constructive manner. Resolve complaints: Investigate and respond to user complaints or dissatisfaction,escalating only when necessary. Provide reports of customer complaints and their resolutions to the Service Desk Manager, to facilitate process changes and team learning. Team Management and Mentoring Line management: Line manage Band 4 and Band 5 Service Desk Analysts, including performance review and development planning. Manage rotas: Plan and maintain resourcing rotas to ensure adequate coverage of core service hours. Support development: Coach, mentor, and support team members in their professional growth. Deputise as needed: Act as deputy for the Service Desk Manager and other Digital managers as required. Technical Support and Service Delivery Support service delivery: Provide senior technical support as needed, especially during high-demand periods. Manage escalations: Review and ensure timely escalation of unresolved or incorrectly triaged incidents. Collaborate with ITIL functions: Work with Service Desk, ITIL, and SACM Managers to ensure service quality. Randstad Technologies is acting as an Employment Business in relation to this vacancy.
Leeds (Hybrid) 50,000 - 58,000 Package 24/7 Shift Pattern Permanent With extensive Benefits! 25 days annual leave (rising with service to 27) Birthday day off Hybrid working model but mostly work from home Home-based night shifts with certain day shifts also from home 4 days on 4 days off Private Medical Insurance Life Assurance Enhanced Pension Scheme Income Protection Learning & Development support Dedicated certification programme Microsoft, AWS, Cisco and Fortinet training pathways Leadership development opportunities Employee wellbeing initiatives Cycle to Work scheme Retail discounts programme Modern office environment Opportunity Join a Growing Cyber Security Operations Team This is an excellent opportunity for a CyberSecurity Analyst looking to join a mature cyber security operation and continue developing their incident response, threat detection and cyber defence skills within a highly respected technology organisation. An established international technology and cyber security services provider is investing heavily in its Security Operations capability and is looking to appoint a SOC Analyst to join a growing 24/7 Cyber Defence team based in Leeds. This is an excellent opportunity for a cyber security professional looking to further develop their experience within a mature Security Operations environment, gaining exposure to incident response, threat detection, vulnerability management and modern Microsoft security technologies. Working within a highly regulated customer environment, you will help monitor, investigate and respond to security incidents while supporting the ongoing protection of critical business systems and infrastructure. The Role As a SOC Analyst, you will be responsible for monitoring and responding to cyber security events, supporting incident investigations and helping to maintain a strong security posture across customer environments. Key Responsibilities Monitor and investigate security alerts and events across cloud, endpoint, identity and network environments Support the management of security incidents through the incident response lifecycle Perform security investigations and root cause analysis Validate indicators of compromise and assess potential business impact Conduct proactive threat hunting activities Query and analyse security data using Microsoft Sentinel and KQL Support vulnerability management and remediation activities Work closely with technical teams to coordinate containment and recovery actions Produce incident reports, documentation and recommendations Contribute to the continuous improvement of security monitoring capabilities Technology Environment You'll gain exposure to a modern enterprise security stack including: Microsoft Sentinel Microsoft Defender XDR Defender for Endpoint Defender for Cloud Defender for Identity Defender for Cloud Apps Microsoft Intune Qualys AttackIQ XM Cyber Threat Intelligence Platforms What We're Looking For We're interested in speaking with candidates who have experience in one or more of the following: Security Operations Centre (SOC) environments Security Monitoring Incident Response Cyber Security Analysis Threat Detection Threat Hunting Vulnerability Management Security Operations You may currently be working as a: SOC Analyst Cyber Security Analyst Security Analyst Security Operations Analyst Threat Detection Analyst Blue Team Analyst Information Security Analyst Essential Skills Experience monitoring and investigating security events Understanding of cyber security threats, attack techniques and security controls Exposure to SIEM technologies Strong analytical and problem-solving skills Experience working within a security operations environment Excellent communication and documentation skills Desirable Skills Microsoft Sentinel experience KQL (Kusto Query Language) Microsoft Defender XDR technologies Threat Hunting experience Detection Engineering Security Automation Vulnerability Assessment platforms such as Qualys Knowledge of MITRE ATT&CK Exposure to NIST, ISO27001 or CIS Controls Experience supporting regulated environments Why Apply? This organisation is a recognised international technology and cyber security provider supporting customers globally. You'll join a collaborative team environment with genuine opportunities to develop your cyber security career, gain industry certifications and work with some of the most widely adopted security technologies in the market.
Jun 10, 2026
Full time
Leeds (Hybrid) 50,000 - 58,000 Package 24/7 Shift Pattern Permanent With extensive Benefits! 25 days annual leave (rising with service to 27) Birthday day off Hybrid working model but mostly work from home Home-based night shifts with certain day shifts also from home 4 days on 4 days off Private Medical Insurance Life Assurance Enhanced Pension Scheme Income Protection Learning & Development support Dedicated certification programme Microsoft, AWS, Cisco and Fortinet training pathways Leadership development opportunities Employee wellbeing initiatives Cycle to Work scheme Retail discounts programme Modern office environment Opportunity Join a Growing Cyber Security Operations Team This is an excellent opportunity for a CyberSecurity Analyst looking to join a mature cyber security operation and continue developing their incident response, threat detection and cyber defence skills within a highly respected technology organisation. An established international technology and cyber security services provider is investing heavily in its Security Operations capability and is looking to appoint a SOC Analyst to join a growing 24/7 Cyber Defence team based in Leeds. This is an excellent opportunity for a cyber security professional looking to further develop their experience within a mature Security Operations environment, gaining exposure to incident response, threat detection, vulnerability management and modern Microsoft security technologies. Working within a highly regulated customer environment, you will help monitor, investigate and respond to security incidents while supporting the ongoing protection of critical business systems and infrastructure. The Role As a SOC Analyst, you will be responsible for monitoring and responding to cyber security events, supporting incident investigations and helping to maintain a strong security posture across customer environments. Key Responsibilities Monitor and investigate security alerts and events across cloud, endpoint, identity and network environments Support the management of security incidents through the incident response lifecycle Perform security investigations and root cause analysis Validate indicators of compromise and assess potential business impact Conduct proactive threat hunting activities Query and analyse security data using Microsoft Sentinel and KQL Support vulnerability management and remediation activities Work closely with technical teams to coordinate containment and recovery actions Produce incident reports, documentation and recommendations Contribute to the continuous improvement of security monitoring capabilities Technology Environment You'll gain exposure to a modern enterprise security stack including: Microsoft Sentinel Microsoft Defender XDR Defender for Endpoint Defender for Cloud Defender for Identity Defender for Cloud Apps Microsoft Intune Qualys AttackIQ XM Cyber Threat Intelligence Platforms What We're Looking For We're interested in speaking with candidates who have experience in one or more of the following: Security Operations Centre (SOC) environments Security Monitoring Incident Response Cyber Security Analysis Threat Detection Threat Hunting Vulnerability Management Security Operations You may currently be working as a: SOC Analyst Cyber Security Analyst Security Analyst Security Operations Analyst Threat Detection Analyst Blue Team Analyst Information Security Analyst Essential Skills Experience monitoring and investigating security events Understanding of cyber security threats, attack techniques and security controls Exposure to SIEM technologies Strong analytical and problem-solving skills Experience working within a security operations environment Excellent communication and documentation skills Desirable Skills Microsoft Sentinel experience KQL (Kusto Query Language) Microsoft Defender XDR technologies Threat Hunting experience Detection Engineering Security Automation Vulnerability Assessment platforms such as Qualys Knowledge of MITRE ATT&CK Exposure to NIST, ISO27001 or CIS Controls Experience supporting regulated environments Why Apply? This organisation is a recognised international technology and cyber security provider supporting customers globally. You'll join a collaborative team environment with genuine opportunities to develop your cyber security career, gain industry certifications and work with some of the most widely adopted security technologies in the market.
Job Title: Senior Delphi Developer Location: Fully Remote Salary: £55k-£60k Job Description This Senior Application Developer role sits within the Application Support function and provides operational ownership, support, and technical stewardship for a critical CRM, audit, and invoicing system supporting EMEA business operations. You will act as the technical owner and subject matter expert for a predominantly Delphi-based platform, ensuring its ongoing stability, performance, and resilience. This is a hands-on technical leadership position that combines deep Delphi and Object Pascal expertise with strong skills in SQL Server and Azure SQL, and exposure to .NET technologies. You will work closely with DevOps, infrastructure, cloud, and business stakeholders to maintain high service reliability while driving continuous improvements in maintainability, security, and long-term sustainability. Responsibilities Act as the technical owner of the KVS/KVSIFS platform within the Run organisation, taking primary responsibility for the Delphi and Object Pascal codebase. Ensure high availability, stability, and resilience of the application in a business-critical production environment. Own incident and problem management, including leading root cause analysis and implementing corrective and preventative actions. Provide 2nd and 3rd line support for complex application issues, ensuring timely resolution and clear communication with stakeholders. Drive continuous improvements in service reliability, incident resolution times, and overall platform performance. Maintain and support the existing Windows-based desktop application, including resolving defects, delivering minor enhancements, and managing technical debt. Support and maintain the codebase and associated third-party components, ensuring compatibility and stability. Manage application releases, patches, and controlled deployments, ensuring changes are implemented safely and in line with operational standards. Support and optimise the Azure SQL database, including stored procedures, data integrity, and performance tuning. Work with infrastructure and cloud teams to diagnose performance issues, resolve latency and throughput challenges, and support high-volume transactional processing. Collaborate with infrastructure, cloud, and DevOps teams to improve scalability, resilience, and observability of the platform. Support the transition to more modern hosting patterns where appropriate, ensuring the application remains performant and stable during architectural or deployment model changes. Deploy and configure websites and web applications using Microsoft IIS, including managing application pools, bindings, and site configurations. Troubleshoot application and server-level issues in IIS, such as HTTP errors and application pool failures, and support secure configurations including SSL certificates and authentication methods. Support and monitor all application integrations, including REST APIs, external audit and certification platforms, and invoicing and payment systems. Troubleshoot and resolve data synchronisation issues and integration failures that impact business operations. Ensure the platform operates within defined security and network controls, validating secure data access and API-based external communications. Support the platform's technical and security posture, contributing to audit, compliance, and assurance activities. Maintain comprehensive and up-to-date documentation, including architecture diagrams, support runbooks, known errors, and recovery procedures. Reduce key-person dependency by ensuring knowledge is documented, shared, and accessible across teams. Act as a trusted technical partner to business stakeholders, IT Operations, and cloud and infrastructure teams. Provide clear communication on incidents, risks, technical limitations, and platform sustainability, translating technical concepts into clear business language. Operate effectively within a complex and Legacy environment while aligning with modern engineering and operational practices. Essential Skills Strong, hands-on experience with Delphi and Object Pascal in enterprise or business-critical applications. Proven experience supporting and maintaining Legacy or long-lived codebases, particularly VCL-based applications. Strong SQL Server and Azure SQL capability, including performance tuning, troubleshooting, and support for high-volume transactional workloads. experience supporting and developing web applications and API endpoints, including REST APIs. experience operating applications in production environments with high availability and reliability requirements. Solid understanding of incident, problem, and change management within a Run/Operate model. Strong problem-solving and analytical skills, with the ability to diagnose and resolve complex issues across application, database, and integration layers. Self-motivated and proactive approach, with the ability to work independently with minimal supervision while driving continuous improvement. Excellent communication skills, with the ability to engage both technical and non-technical stakeholders and explain technical concepts in clear business language. Ability to operate effectively in complex and Legacy environments, balancing stability with modernisation. Strong organisational and prioritisation skills, with the ability to manage competing demands and deliver within deadlines. Resilient and pragmatic approach to technology challenges. 5+ years of hands-on experience with Delphi and Object Pascal. Strong experience with SQL Server and Azure SQL in production environments. Demonstrable experience as both a developer and administrator of a Delphi-based codebase environment. Proven experience supporting business-critical applications in production. experience maintaining VCL-based applications. experience delivering solutions using Agile methodologies, working alongside Product Owners and Business Analysts. experience managing application releases, user communications, and training for a commercial user base. Additional Skills & Qualifications experience keeping software versions up to date and ensuring applications remain within vendor support windows. experience with .NET technologies, including .NET Core and C# MVC, or a strong interest in developing skills in modern .NET technologies. experience working closely with DevOps and platform teams to evolve delivery and hosting practices. Hands-on experience with Microsoft IIS, including deploying and configuring websites and web applications, managing application pools and bindings, and troubleshooting application and server-level issues. Familiarity with secure configurations in IIS, including SSL certificate management and authentication methods. experience supporting integrations with external audit and certification platforms, invoicing systems, and payment systems. Familiarity with Azure-based hosting environments and modern hosting patterns. experience participating in or supporting audit, compliance, and assurance activities. Comfort working as a subject matter expert and self-starter in a role with significant autonomy and ownership. Location Birmingham, UK Rate/Salary .00 GBP Yearly Trading as TEKsystems. Allegis Group Limited, Bracknell, RG12 1RT, United Kingdom. No Allegis Group Limited operates as an Employment Business and Employment Agency as set out in the Conduct of Employment Agencies and Employment Businesses Regulations 2003. TEKsystems is a company within the Allegis Group network of companies (collectively referred to as "Allegis Group"). Aerotek, Aston Carter, EASi, Talentis Solutions, TEKsystems, Stamford Consultants and The Stamford Group are Allegis Group brands. If you apply, your personal data will be processed as described in the Allegis Group Online Privacy Notice available at our website. To access our Online Privacy Notice, which explains what information we may collect, use, share, and store about you, and describes your rights and choices about this, please go our website. We are part of a global network of companies and as a result, the personal data you provide will be shared within Allegis Group and transferred and processed outside the UK, Switzerland and European Economic Area subject to the protections described in the Allegis Group Online Privacy Notice. We store personal data in the UK, EEA, Switzerland and the USA. If you would like to exercise your privacy rights, please visit the "Contacting Us" section of our Online Privacy Notice on our website for details on how to contact us. To protect your privacy and security, we may take steps to verify your identity, such as a password and user ID if there is an account associated with your request, or identifying information such as your address or date of birth, before proceeding with your request. commitments under the UK Data Protection Act, EU-U.S. Privacy Shield or the Swiss-U.S. Privacy Shield.
Jun 10, 2026
Full time
Job Title: Senior Delphi Developer Location: Fully Remote Salary: £55k-£60k Job Description This Senior Application Developer role sits within the Application Support function and provides operational ownership, support, and technical stewardship for a critical CRM, audit, and invoicing system supporting EMEA business operations. You will act as the technical owner and subject matter expert for a predominantly Delphi-based platform, ensuring its ongoing stability, performance, and resilience. This is a hands-on technical leadership position that combines deep Delphi and Object Pascal expertise with strong skills in SQL Server and Azure SQL, and exposure to .NET technologies. You will work closely with DevOps, infrastructure, cloud, and business stakeholders to maintain high service reliability while driving continuous improvements in maintainability, security, and long-term sustainability. Responsibilities Act as the technical owner of the KVS/KVSIFS platform within the Run organisation, taking primary responsibility for the Delphi and Object Pascal codebase. Ensure high availability, stability, and resilience of the application in a business-critical production environment. Own incident and problem management, including leading root cause analysis and implementing corrective and preventative actions. Provide 2nd and 3rd line support for complex application issues, ensuring timely resolution and clear communication with stakeholders. Drive continuous improvements in service reliability, incident resolution times, and overall platform performance. Maintain and support the existing Windows-based desktop application, including resolving defects, delivering minor enhancements, and managing technical debt. Support and maintain the codebase and associated third-party components, ensuring compatibility and stability. Manage application releases, patches, and controlled deployments, ensuring changes are implemented safely and in line with operational standards. Support and optimise the Azure SQL database, including stored procedures, data integrity, and performance tuning. Work with infrastructure and cloud teams to diagnose performance issues, resolve latency and throughput challenges, and support high-volume transactional processing. Collaborate with infrastructure, cloud, and DevOps teams to improve scalability, resilience, and observability of the platform. Support the transition to more modern hosting patterns where appropriate, ensuring the application remains performant and stable during architectural or deployment model changes. Deploy and configure websites and web applications using Microsoft IIS, including managing application pools, bindings, and site configurations. Troubleshoot application and server-level issues in IIS, such as HTTP errors and application pool failures, and support secure configurations including SSL certificates and authentication methods. Support and monitor all application integrations, including REST APIs, external audit and certification platforms, and invoicing and payment systems. Troubleshoot and resolve data synchronisation issues and integration failures that impact business operations. Ensure the platform operates within defined security and network controls, validating secure data access and API-based external communications. Support the platform's technical and security posture, contributing to audit, compliance, and assurance activities. Maintain comprehensive and up-to-date documentation, including architecture diagrams, support runbooks, known errors, and recovery procedures. Reduce key-person dependency by ensuring knowledge is documented, shared, and accessible across teams. Act as a trusted technical partner to business stakeholders, IT Operations, and cloud and infrastructure teams. Provide clear communication on incidents, risks, technical limitations, and platform sustainability, translating technical concepts into clear business language. Operate effectively within a complex and Legacy environment while aligning with modern engineering and operational practices. Essential Skills Strong, hands-on experience with Delphi and Object Pascal in enterprise or business-critical applications. Proven experience supporting and maintaining Legacy or long-lived codebases, particularly VCL-based applications. Strong SQL Server and Azure SQL capability, including performance tuning, troubleshooting, and support for high-volume transactional workloads. experience supporting and developing web applications and API endpoints, including REST APIs. experience operating applications in production environments with high availability and reliability requirements. Solid understanding of incident, problem, and change management within a Run/Operate model. Strong problem-solving and analytical skills, with the ability to diagnose and resolve complex issues across application, database, and integration layers. Self-motivated and proactive approach, with the ability to work independently with minimal supervision while driving continuous improvement. Excellent communication skills, with the ability to engage both technical and non-technical stakeholders and explain technical concepts in clear business language. Ability to operate effectively in complex and Legacy environments, balancing stability with modernisation. Strong organisational and prioritisation skills, with the ability to manage competing demands and deliver within deadlines. Resilient and pragmatic approach to technology challenges. 5+ years of hands-on experience with Delphi and Object Pascal. Strong experience with SQL Server and Azure SQL in production environments. Demonstrable experience as both a developer and administrator of a Delphi-based codebase environment. Proven experience supporting business-critical applications in production. experience maintaining VCL-based applications. experience delivering solutions using Agile methodologies, working alongside Product Owners and Business Analysts. experience managing application releases, user communications, and training for a commercial user base. Additional Skills & Qualifications experience keeping software versions up to date and ensuring applications remain within vendor support windows. experience with .NET technologies, including .NET Core and C# MVC, or a strong interest in developing skills in modern .NET technologies. experience working closely with DevOps and platform teams to evolve delivery and hosting practices. Hands-on experience with Microsoft IIS, including deploying and configuring websites and web applications, managing application pools and bindings, and troubleshooting application and server-level issues. Familiarity with secure configurations in IIS, including SSL certificate management and authentication methods. experience supporting integrations with external audit and certification platforms, invoicing systems, and payment systems. Familiarity with Azure-based hosting environments and modern hosting patterns. experience participating in or supporting audit, compliance, and assurance activities. Comfort working as a subject matter expert and self-starter in a role with significant autonomy and ownership. Location Birmingham, UK Rate/Salary .00 GBP Yearly Trading as TEKsystems. Allegis Group Limited, Bracknell, RG12 1RT, United Kingdom. No Allegis Group Limited operates as an Employment Business and Employment Agency as set out in the Conduct of Employment Agencies and Employment Businesses Regulations 2003. TEKsystems is a company within the Allegis Group network of companies (collectively referred to as "Allegis Group"). Aerotek, Aston Carter, EASi, Talentis Solutions, TEKsystems, Stamford Consultants and The Stamford Group are Allegis Group brands. If you apply, your personal data will be processed as described in the Allegis Group Online Privacy Notice available at our website. To access our Online Privacy Notice, which explains what information we may collect, use, share, and store about you, and describes your rights and choices about this, please go our website. We are part of a global network of companies and as a result, the personal data you provide will be shared within Allegis Group and transferred and processed outside the UK, Switzerland and European Economic Area subject to the protections described in the Allegis Group Online Privacy Notice. We store personal data in the UK, EEA, Switzerland and the USA. If you would like to exercise your privacy rights, please visit the "Contacting Us" section of our Online Privacy Notice on our website for details on how to contact us. To protect your privacy and security, we may take steps to verify your identity, such as a password and user ID if there is an account associated with your request, or identifying information such as your address or date of birth, before proceeding with your request. commitments under the UK Data Protection Act, EU-U.S. Privacy Shield or the Swiss-U.S. Privacy Shield.
Incident and Problem Management Analyst - 6 Month Contract- Inside IR35- Fully Remote Location: Remote Contract: 6 months Rate: £275 per day Inside R35 Start Date: ASAP Role Overview: We are looking for an Incident and Problem Management Analyst to join on a contract basis, serving as the first point of contact for technical support and incident resolution across the organisation. The role is responsible for managing the incident and problem life cycle, ensuring SLA compliance, and coordinating across Service Desk, ITSM, and SIAM teams to deliver high-quality service outcomes. Note: Active SC clearance is required. Key Responsibilities: Act as the point of contact for all incidents and problem records, monitoring SLA compliance, chairing bridge calls, and coordinating escalation of major and high-priority incidents to consistent quality standards Identify, initiate, and conduct incident and problem reviews, ensuring timely closure of resolved records and producing postmortem reports with tracked actions for IT management Produce trend analysis of recurring problems and incidents by type, customer, department, and hardware, identifying process enhancement opportunities and driving resolutions Deliver high-standard communications to customers and IT stakeholders throughout incident and problem life cycles, representing the service management viewpoint in customer meetings and SLA reviews Coordinate with onsite and offshore teams across SIAM, ITSM, and business functions, supporting BAU deliverables within required turnaround times and quality standards, including on-call support outside business hours Top 5 Skills: ITIL certification or demonstrable strong knowledge of ITIL incident and problem management processes - essential Proven experience in a busy service desk or ITSM environment managing incidents and problems, with strong understanding of SLA measurement and reporting Sound technical knowledge across ITSM tools and applications including MS Office and Teams, with experience working within Safe and Agile DevOps methodologies Excellent verbal and written communication skills with demonstrable customer management ability, including chairing meetings and leading communications across technical and non-technical audiences Strong interpersonal, planning, and leadership skills with the ability to work across onsite and offshore teams and provide on-call support - SC clearance required
Jun 10, 2026
Contractor
Incident and Problem Management Analyst - 6 Month Contract- Inside IR35- Fully Remote Location: Remote Contract: 6 months Rate: £275 per day Inside R35 Start Date: ASAP Role Overview: We are looking for an Incident and Problem Management Analyst to join on a contract basis, serving as the first point of contact for technical support and incident resolution across the organisation. The role is responsible for managing the incident and problem life cycle, ensuring SLA compliance, and coordinating across Service Desk, ITSM, and SIAM teams to deliver high-quality service outcomes. Note: Active SC clearance is required. Key Responsibilities: Act as the point of contact for all incidents and problem records, monitoring SLA compliance, chairing bridge calls, and coordinating escalation of major and high-priority incidents to consistent quality standards Identify, initiate, and conduct incident and problem reviews, ensuring timely closure of resolved records and producing postmortem reports with tracked actions for IT management Produce trend analysis of recurring problems and incidents by type, customer, department, and hardware, identifying process enhancement opportunities and driving resolutions Deliver high-standard communications to customers and IT stakeholders throughout incident and problem life cycles, representing the service management viewpoint in customer meetings and SLA reviews Coordinate with onsite and offshore teams across SIAM, ITSM, and business functions, supporting BAU deliverables within required turnaround times and quality standards, including on-call support outside business hours Top 5 Skills: ITIL certification or demonstrable strong knowledge of ITIL incident and problem management processes - essential Proven experience in a busy service desk or ITSM environment managing incidents and problems, with strong understanding of SLA measurement and reporting Sound technical knowledge across ITSM tools and applications including MS Office and Teams, with experience working within Safe and Agile DevOps methodologies Excellent verbal and written communication skills with demonstrable customer management ability, including chairing meetings and leading communications across technical and non-technical audiences Strong interpersonal, planning, and leadership skills with the ability to work across onsite and offshore teams and provide on-call support - SC clearance required
TJX Europe At TJX Europe, every day brings new opportunities for growth, exploration, and achievement. You'll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritises your development. Whether you're working in our Distribution Centers, Corporate Offices, or Retail Stores-TK Maxx & Homesense, you'll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX team-a Fortune 100 company and the world's leading off-price retailer. Job Description: We're looking for a Senior Product Analyst to join our agile Workday Security team and play a key role in designing secure, scalable, and audit-ready solutions across our global Workday platform. This senior role offers the opportunity to work hands-on with Workday security configuration, lead cross-functional discovery sessions, and mentor junior analysts-while acting as a trusted SME guiding strategic security and product decisions. You'll drive feature refinement, solution design, and end-to-end testing with autonomy, ensuring our security model aligns with enterprise standards, audit requirements, and regulatory needs. If you're passionate about Workday Security and want to influence meaningful change in a collaborative, fast-paced environment, this is the role for you. Why Work With Us? We value integrity, respect, and teamwork, encouraging a unique and inclusive culture. Enjoy Associate discounts at our stores, available to you and eligible family members Immediate access to our Group Benefits package, including a Health Care Spending Account, Retirement Savings Program, Associate & Family Assistance Program, and various well-being resources. A competitive vacation package, paired with a Vacation Trade Program that allows you to opt in for an extra week. Comprehensive training and development resources designed to help you learn, grow, and succeed. Exciting career paths with growth opportunities and tuition reimbursement to support your career progression. What You'll Do: Core Responsibilities Serve as a senior resource for Workday Security Administration, supporting day-to-day operations and leading strategic initiatives in a large enterprise environment. Collaborate with the security team, other product teams, and business partners to gather requirements, configure security settings, and support testing and audit activities. Partner with the team during backlog refinement for security features (estimation, acceptance criteria, testing strategy) and drive discovery to define security impacts, dependencies, and cross-functional needs. Analyze complex business processes and translate them into secure, compliant, and scalable Workday solutions that follow least-privilege principles. Coordinate functional and non-functional testing (e.g., regression, negative testing, SoD validation) to ensure solutions meet policy, audit, and risk standards. Partner with audit, risk, and compliance teams on access reviews, controls testing, remediation, and release readiness; maintain high-quality security documentation. Mentor junior analysts and champion standards for configuration, documentation, and knowledge sharing. Provide operational support for incident resolution and access request processes, including ServiceNow ticket handling. Technical Expertise Workday Security Configuration Hands-on configuration of Domain Security Policies and Business Process Security Policies. Configure and manage Workday Security Groups, including: Role-Based Security Groups (RBAC) User-Based Security Groups Aggregation Security Groups Segment-Based Security Groups Document Segment-Based Security Groups Integration System Security Groups (ISSGs) Integration System Users (ISUs) Lead role creation and assignment, ensuring appropriate access across modules and safeguarding sensitive data. Support integration security for EIBs/APIs, manage ISU/ISSG lifecycles, and oversee credential/token rotation practices. Device & Access Management Configure and manage authentication policies, including Multifactor Authentication (MFA), SAML/SSO integrations, and Proxy Access policies. Support and troubleshoot Workday Mobile access and device-related issues. Preferred Experience Workday implementation or rollout experience, especially in global or multi-country environments. Familiarity with GDPR, Works Council requirements, and other regional compliance standards. Functional knowledge of Workday HCM modules (Core HCM, Recruiting, Talent & Performance, Compensation, Absence, Benefits, Payroll). Knowledge of HR operations, compliance requirements, and HR data standards. Understanding of audit reporting, compliance support, and security best practices. •Workday Core HCM certification. About You: Bachelor's Degree or equivalent IT Delivery skillset/training/experience. Very strong experience supporting a large, global Workday environment with deep expertise in Workday Security. Proficient in security architecture and configuration (domains, BPs, roles, security groups, and report/data access), with proven experience troubleshooting access-related issues. Demonstrated experience running access reviews, supporting audits, and partnering with risk/compliance on controls. Comfortable building test strategies, executing validation, and documenting results for audit readiness. Excellent problem-solving skills with the ability to think strategically and work independently. Strong listening, documentation, and communication skills (written and verbal), with the ability to engage both technical and business stakeholders. If you're ready to bring your energy and passion, we'd love to hear from you. Join us and be part of a place where every day is a chance to make a difference. As proud as we are of our past success, it's our future that excites us most. We strive to provide opportunities for growth, recognition and a competitive salary and benefits package. Share our determination to think bolder and bigger, and be part of our future. We consider all applicants for employment without regard to age, disability, gender, gender reassignment, marriage and civil partnerships, pregnancy and maternity, race, religion or belief and/or sexual orientation. Address: 73 Clarendon Road Location: EUR Home Office Watford GB
Jun 10, 2026
Full time
TJX Europe At TJX Europe, every day brings new opportunities for growth, exploration, and achievement. You'll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritises your development. Whether you're working in our Distribution Centers, Corporate Offices, or Retail Stores-TK Maxx & Homesense, you'll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX team-a Fortune 100 company and the world's leading off-price retailer. Job Description: We're looking for a Senior Product Analyst to join our agile Workday Security team and play a key role in designing secure, scalable, and audit-ready solutions across our global Workday platform. This senior role offers the opportunity to work hands-on with Workday security configuration, lead cross-functional discovery sessions, and mentor junior analysts-while acting as a trusted SME guiding strategic security and product decisions. You'll drive feature refinement, solution design, and end-to-end testing with autonomy, ensuring our security model aligns with enterprise standards, audit requirements, and regulatory needs. If you're passionate about Workday Security and want to influence meaningful change in a collaborative, fast-paced environment, this is the role for you. Why Work With Us? We value integrity, respect, and teamwork, encouraging a unique and inclusive culture. Enjoy Associate discounts at our stores, available to you and eligible family members Immediate access to our Group Benefits package, including a Health Care Spending Account, Retirement Savings Program, Associate & Family Assistance Program, and various well-being resources. A competitive vacation package, paired with a Vacation Trade Program that allows you to opt in for an extra week. Comprehensive training and development resources designed to help you learn, grow, and succeed. Exciting career paths with growth opportunities and tuition reimbursement to support your career progression. What You'll Do: Core Responsibilities Serve as a senior resource for Workday Security Administration, supporting day-to-day operations and leading strategic initiatives in a large enterprise environment. Collaborate with the security team, other product teams, and business partners to gather requirements, configure security settings, and support testing and audit activities. Partner with the team during backlog refinement for security features (estimation, acceptance criteria, testing strategy) and drive discovery to define security impacts, dependencies, and cross-functional needs. Analyze complex business processes and translate them into secure, compliant, and scalable Workday solutions that follow least-privilege principles. Coordinate functional and non-functional testing (e.g., regression, negative testing, SoD validation) to ensure solutions meet policy, audit, and risk standards. Partner with audit, risk, and compliance teams on access reviews, controls testing, remediation, and release readiness; maintain high-quality security documentation. Mentor junior analysts and champion standards for configuration, documentation, and knowledge sharing. Provide operational support for incident resolution and access request processes, including ServiceNow ticket handling. Technical Expertise Workday Security Configuration Hands-on configuration of Domain Security Policies and Business Process Security Policies. Configure and manage Workday Security Groups, including: Role-Based Security Groups (RBAC) User-Based Security Groups Aggregation Security Groups Segment-Based Security Groups Document Segment-Based Security Groups Integration System Security Groups (ISSGs) Integration System Users (ISUs) Lead role creation and assignment, ensuring appropriate access across modules and safeguarding sensitive data. Support integration security for EIBs/APIs, manage ISU/ISSG lifecycles, and oversee credential/token rotation practices. Device & Access Management Configure and manage authentication policies, including Multifactor Authentication (MFA), SAML/SSO integrations, and Proxy Access policies. Support and troubleshoot Workday Mobile access and device-related issues. Preferred Experience Workday implementation or rollout experience, especially in global or multi-country environments. Familiarity with GDPR, Works Council requirements, and other regional compliance standards. Functional knowledge of Workday HCM modules (Core HCM, Recruiting, Talent & Performance, Compensation, Absence, Benefits, Payroll). Knowledge of HR operations, compliance requirements, and HR data standards. Understanding of audit reporting, compliance support, and security best practices. •Workday Core HCM certification. About You: Bachelor's Degree or equivalent IT Delivery skillset/training/experience. Very strong experience supporting a large, global Workday environment with deep expertise in Workday Security. Proficient in security architecture and configuration (domains, BPs, roles, security groups, and report/data access), with proven experience troubleshooting access-related issues. Demonstrated experience running access reviews, supporting audits, and partnering with risk/compliance on controls. Comfortable building test strategies, executing validation, and documenting results for audit readiness. Excellent problem-solving skills with the ability to think strategically and work independently. Strong listening, documentation, and communication skills (written and verbal), with the ability to engage both technical and business stakeholders. If you're ready to bring your energy and passion, we'd love to hear from you. Join us and be part of a place where every day is a chance to make a difference. As proud as we are of our past success, it's our future that excites us most. We strive to provide opportunities for growth, recognition and a competitive salary and benefits package. Share our determination to think bolder and bigger, and be part of our future. We consider all applicants for employment without regard to age, disability, gender, gender reassignment, marriage and civil partnerships, pregnancy and maternity, race, religion or belief and/or sexual orientation. Address: 73 Clarendon Road Location: EUR Home Office Watford GB
Connect2Luton are excited to recruit a Service Desk Analyst on behalf of Luton Borough Council. Main purpose of position: On an operational level the role will respond to Incidents and Service Requests (including Major Incidents). They will contribute to the resolution of Incidents and Service Requests problems identified and building solutions for the knowledge base. Within the day-to-day service the role will contribute to the delivery of continuous improvement of the process and supporting systems into the Authority. The post holder will be part of a team and will be assisting the Service Desk Lead and Service Delivery in the control and success of the Service Desk function that handles customers' issues or requests with professional attitude. Responsible for the triage and actions on both Incidents and Service Requests received by the Service. The post can greatly influence the direction and success of general day to day operation of the Service. The role will be a system administrator for the Councils corporate IT Service Management tool and assisting with the maintenance of access control of circa 3500 user accounts across the Council's 150+ sites which include libraries, schools, community centres, social services establishments as well as the Council's main central offices. You will be responsible to: Create and perform triage actions to all support calls and tickets from the user community into the IT Service Management tool. Ensuring accurate and necessary information is obtained and appropriate categorisation for incidents and requests is applied and promptly allocates ticket. investigate first stage diagnostic on all tickets, acting on own initiative, within stated guidelines and in conjunction with other members of the team. Apply skills to resolve all assigned incidents before referring to application and/or technical support. Administration of categorised Service Requests (e.g. New Starter, Leaver and transfers) relating to access to Luton's Windows Active Directory structure, primary email systems, ensuring that a full audit trail of changes are maintained within Active Directory and the IT Service Management tools. Follows up reported complex incidents to ensure timely resolution or escalation, and promptly communicate on progress to end-user, requests are fulfilled, and the customer communication is complete. Ensure that incidents and requests are handled in accordance to agreed SLAs. Develop and maintain a comprehensive knowledge base, including technical articles and self-help guides for end-users. Skills and Experience: Demonstrable experience of providing IT Customer support Demonstrable experience working in a busy IT service desk environment; using an ITSM tool to create, update and manage tickets with precision and attention to detail Some experience technical knowledge of enterprise level computing, mobile devices, supported Microsoft operating systems, business software and office productivity tools Able to manage Windows Active Directory and Microsoft exchange (both On-premises and Azure/Exchange, Office 365 solutions) Able to administer Windows AD file system security settings Able to maintain accurate hardcopy and computerised records Able to use Microsoft Office or equivalent applications competently Demonstrable understanding and operational knowledge of ITSM frameworks e.g. ITIL v3 or 4 Demonstrable experiences of ITSM tooling administration Working hours will be on a rota basis between 7am and 7pm Monday to Friday About Us Luton Borough Council have partnered with Kent County Council to create Connect2Luton, a recruitment managed service for all contingent temporary agency, contract, and interim roles at the Council. Our heritage and being local government owned which means we have a wealth of knowledge and expertise within the public sector, with many of our employees having previously worked for the Council or have supplied previously into the Council, for several years. We are an equal opportunities employment agency and business that positively encourages applications from all suitably qualified and eligible candidates. Connect2Luton is a trading style of Luton & Kent Commercial Services LLP - A joint venture between Luton Borough Council & Commercial Services Kent Ltd. Connect2Luton is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates.
Jun 10, 2026
Seasonal
Connect2Luton are excited to recruit a Service Desk Analyst on behalf of Luton Borough Council. Main purpose of position: On an operational level the role will respond to Incidents and Service Requests (including Major Incidents). They will contribute to the resolution of Incidents and Service Requests problems identified and building solutions for the knowledge base. Within the day-to-day service the role will contribute to the delivery of continuous improvement of the process and supporting systems into the Authority. The post holder will be part of a team and will be assisting the Service Desk Lead and Service Delivery in the control and success of the Service Desk function that handles customers' issues or requests with professional attitude. Responsible for the triage and actions on both Incidents and Service Requests received by the Service. The post can greatly influence the direction and success of general day to day operation of the Service. The role will be a system administrator for the Councils corporate IT Service Management tool and assisting with the maintenance of access control of circa 3500 user accounts across the Council's 150+ sites which include libraries, schools, community centres, social services establishments as well as the Council's main central offices. You will be responsible to: Create and perform triage actions to all support calls and tickets from the user community into the IT Service Management tool. Ensuring accurate and necessary information is obtained and appropriate categorisation for incidents and requests is applied and promptly allocates ticket. investigate first stage diagnostic on all tickets, acting on own initiative, within stated guidelines and in conjunction with other members of the team. Apply skills to resolve all assigned incidents before referring to application and/or technical support. Administration of categorised Service Requests (e.g. New Starter, Leaver and transfers) relating to access to Luton's Windows Active Directory structure, primary email systems, ensuring that a full audit trail of changes are maintained within Active Directory and the IT Service Management tools. Follows up reported complex incidents to ensure timely resolution or escalation, and promptly communicate on progress to end-user, requests are fulfilled, and the customer communication is complete. Ensure that incidents and requests are handled in accordance to agreed SLAs. Develop and maintain a comprehensive knowledge base, including technical articles and self-help guides for end-users. Skills and Experience: Demonstrable experience of providing IT Customer support Demonstrable experience working in a busy IT service desk environment; using an ITSM tool to create, update and manage tickets with precision and attention to detail Some experience technical knowledge of enterprise level computing, mobile devices, supported Microsoft operating systems, business software and office productivity tools Able to manage Windows Active Directory and Microsoft exchange (both On-premises and Azure/Exchange, Office 365 solutions) Able to administer Windows AD file system security settings Able to maintain accurate hardcopy and computerised records Able to use Microsoft Office or equivalent applications competently Demonstrable understanding and operational knowledge of ITSM frameworks e.g. ITIL v3 or 4 Demonstrable experiences of ITSM tooling administration Working hours will be on a rota basis between 7am and 7pm Monday to Friday About Us Luton Borough Council have partnered with Kent County Council to create Connect2Luton, a recruitment managed service for all contingent temporary agency, contract, and interim roles at the Council. Our heritage and being local government owned which means we have a wealth of knowledge and expertise within the public sector, with many of our employees having previously worked for the Council or have supplied previously into the Council, for several years. We are an equal opportunities employment agency and business that positively encourages applications from all suitably qualified and eligible candidates. Connect2Luton is a trading style of Luton & Kent Commercial Services LLP - A joint venture between Luton Borough Council & Commercial Services Kent Ltd. Connect2Luton is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates.
KAG Recruitment Consultancy
Bickenhill, West Midlands
K.A.G. Recruitment are excited to be partnering exclusively with our client, a leader in the Food Manufacturing sector, in their search for an Integration Analyst to join their existing team based in Birmingham . Job Title: Integration Analyst (EDI & Business Systems) Location: Birmingham Salary 40,000 - 50,000 DOE Hours : 37.5 hours (Mon-Thu 8.30am to 5pm and Fri 8.30am to 2pm) Job Type: Permanent Purpose of the role: Acting as the bridge between the business, customers, project teams and technology teams, you will support and enhance the systems and integrations that underpin key business operations. The successful candidate will have experience working with EDI and business system integrations, with the ability to troubleshoot issues, support business-critical interfaces and work collaboratively with both technical and business stakeholders. This is an excellent opportunity for someone looking to develop their career across EDI, ERP systems, integrations and business processes within a fast-paced manufacturing environment. Key Duties & Responsibilities: Support, maintain and enhance EDI and business system integrations. Design, build, test and deploy new and modified integrations using established change management processes. Investigate and resolve integration issues, identifying root causes and implementing appropriate solutions. Support onboarding activities for new customers and trading partners. Work closely with business stakeholders to understand requirements and support delivery of integration solutions. Monitor interfaces, integration services and data exchange processes to ensure reliability and performance. Produce and maintain technical documentation, support procedures and knowledge articles. Provide guidance and knowledge transfer to Service Desk and Second Line support teams. Identify opportunities to improve integration processes, automation and system efficiency. Support project delivery activities and system changes across the business. Provide support for business-critical incidents outside normal working hours where required. About you: You will have experience supporting EDI and Business System Integrations and be looking to further develop your career within a Manufacturing and Supply Chain environment. As a naturally curious individual, you will enjoy problem-solving and be comfortable working with both technical teams and business stakeholders. Whilst training and support will be provided, you will have the ability to independently investigate issues, taking ownership of your work and contributing positively to the continued development of integration services across the business. You will be experienced in troubleshooting integration issues, data exchange problems and using Microsoft SQL Server for investigation, validation and analysis. A confident communicator both verbally and written who possesses strong analytical skills and has experience working with customers, third-party partners and integration providers. This role offers an excellent opportunity for someone with existing EDI and integration experience to broaden their knowledge of ERP systems, business processes and enterprise applications
Jun 09, 2026
Full time
K.A.G. Recruitment are excited to be partnering exclusively with our client, a leader in the Food Manufacturing sector, in their search for an Integration Analyst to join their existing team based in Birmingham . Job Title: Integration Analyst (EDI & Business Systems) Location: Birmingham Salary 40,000 - 50,000 DOE Hours : 37.5 hours (Mon-Thu 8.30am to 5pm and Fri 8.30am to 2pm) Job Type: Permanent Purpose of the role: Acting as the bridge between the business, customers, project teams and technology teams, you will support and enhance the systems and integrations that underpin key business operations. The successful candidate will have experience working with EDI and business system integrations, with the ability to troubleshoot issues, support business-critical interfaces and work collaboratively with both technical and business stakeholders. This is an excellent opportunity for someone looking to develop their career across EDI, ERP systems, integrations and business processes within a fast-paced manufacturing environment. Key Duties & Responsibilities: Support, maintain and enhance EDI and business system integrations. Design, build, test and deploy new and modified integrations using established change management processes. Investigate and resolve integration issues, identifying root causes and implementing appropriate solutions. Support onboarding activities for new customers and trading partners. Work closely with business stakeholders to understand requirements and support delivery of integration solutions. Monitor interfaces, integration services and data exchange processes to ensure reliability and performance. Produce and maintain technical documentation, support procedures and knowledge articles. Provide guidance and knowledge transfer to Service Desk and Second Line support teams. Identify opportunities to improve integration processes, automation and system efficiency. Support project delivery activities and system changes across the business. Provide support for business-critical incidents outside normal working hours where required. About you: You will have experience supporting EDI and Business System Integrations and be looking to further develop your career within a Manufacturing and Supply Chain environment. As a naturally curious individual, you will enjoy problem-solving and be comfortable working with both technical teams and business stakeholders. Whilst training and support will be provided, you will have the ability to independently investigate issues, taking ownership of your work and contributing positively to the continued development of integration services across the business. You will be experienced in troubleshooting integration issues, data exchange problems and using Microsoft SQL Server for investigation, validation and analysis. A confident communicator both verbally and written who possesses strong analytical skills and has experience working with customers, third-party partners and integration providers. This role offers an excellent opportunity for someone with existing EDI and integration experience to broaden their knowledge of ERP systems, business processes and enterprise applications
Network Analyst / Lead Outskirts of Oxford Permanent £35,000 - £40,000 + Benefits I am seeking an experienced and proactive Network Analyst / Lead to join a well-established organisation based on the outskirts of Oxford. This is an excellent opportunity for a technically strong infrastructure professional who enjoys combining hands-on network engineering with leadership, strategic planning, and continuous improvement. Working within a growing IT team, you will take ownership of the organisation's network infrastructure, security posture, and connectivity across multiple sites, ensuring high availability, resilience, and performance. Key Responsibilities Manage, maintain, and optimise the organisation's network infrastructure Oversee LAN, WAN, Wi-Fi, VPN, firewall, and internet connectivity environments Lead network security initiatives including monitoring, patching, access control, and incident response Support and develop cloud and hybrid infrastructure connectivity Manage relationships with third-party vendors, ISPs, and technology partners Provide technical leadership and mentorship to junior IT staff Ensure robust disaster recovery, backup, and business continuity procedures Participate in infrastructure projects, upgrades, and future technology planning Maintain network documentation, standards, and compliance requirements Technical Environment Experience in several of the following areas would be beneficial: Cisco / Aruba / Fortinet / Palo Alto technologies Switching & routing Firewalls & network security VLANs, VPNs, DHCP, DNS Microsoft Server & Active Directory Azure and/or AWS connectivity VMware or Hyper-V Cyber security best practices Monitoring and performance tools About You Proven experience in a Network Analyst, Network Lead or Infrastructure Analyst role Strong troubleshooting and problem-solving skills Comfortable operating in both hands-on technical and strategic capacities Excellent communication and stakeholder management skills Ability to prioritise workload and manage multiple projects effectively Relevant certifications such as CCNA, CCNP, Fortinet, or equivalent are desirable What's on Offer Competitive salary Hybrid working opportunities Pension scheme Ongoing training and certification support Friendly and collaborative working environment Free parking Strong long-term career progression opportunities If you are looking for a varied and rewarding Network Analyst / Lead opportunity within a stable and forward-thinking organisation near Oxford, we would love to hear from you. Please send an up to date CV for an immediate response and more information on a fantastic opportunity with a truly great Client.
Jun 09, 2026
Full time
Network Analyst / Lead Outskirts of Oxford Permanent £35,000 - £40,000 + Benefits I am seeking an experienced and proactive Network Analyst / Lead to join a well-established organisation based on the outskirts of Oxford. This is an excellent opportunity for a technically strong infrastructure professional who enjoys combining hands-on network engineering with leadership, strategic planning, and continuous improvement. Working within a growing IT team, you will take ownership of the organisation's network infrastructure, security posture, and connectivity across multiple sites, ensuring high availability, resilience, and performance. Key Responsibilities Manage, maintain, and optimise the organisation's network infrastructure Oversee LAN, WAN, Wi-Fi, VPN, firewall, and internet connectivity environments Lead network security initiatives including monitoring, patching, access control, and incident response Support and develop cloud and hybrid infrastructure connectivity Manage relationships with third-party vendors, ISPs, and technology partners Provide technical leadership and mentorship to junior IT staff Ensure robust disaster recovery, backup, and business continuity procedures Participate in infrastructure projects, upgrades, and future technology planning Maintain network documentation, standards, and compliance requirements Technical Environment Experience in several of the following areas would be beneficial: Cisco / Aruba / Fortinet / Palo Alto technologies Switching & routing Firewalls & network security VLANs, VPNs, DHCP, DNS Microsoft Server & Active Directory Azure and/or AWS connectivity VMware or Hyper-V Cyber security best practices Monitoring and performance tools About You Proven experience in a Network Analyst, Network Lead or Infrastructure Analyst role Strong troubleshooting and problem-solving skills Comfortable operating in both hands-on technical and strategic capacities Excellent communication and stakeholder management skills Ability to prioritise workload and manage multiple projects effectively Relevant certifications such as CCNA, CCNP, Fortinet, or equivalent are desirable What's on Offer Competitive salary Hybrid working opportunities Pension scheme Ongoing training and certification support Friendly and collaborative working environment Free parking Strong long-term career progression opportunities If you are looking for a varied and rewarding Network Analyst / Lead opportunity within a stable and forward-thinking organisation near Oxford, we would love to hear from you. Please send an up to date CV for an immediate response and more information on a fantastic opportunity with a truly great Client.
Subject - Service Desk Analyst - Up to £36K PA - East Kilbride - Hybrid (4 DPW On-Site) Location: East Kilbride - Hybrid (4DPW on-Site) Salary: £30-36K Per Annum Benefits: Discretionary bonus, healthcare, pension, life assurance, hybrid working, career development, and regular team events The Client: We are partnering with a growing technology business delivering complex software solutions to customers across the UK. With an established customer base, a strong market presence and a focus on service excellence, they are looking to strengthen their Service team with the addition of a Service Desk Analyst. This is an opportunity to join a collaborative organisation where you'll have real ownership, exposure to a variety of technologies and the chance to contribute to both operational improvements and key business projects. The Candidate: You will have experience working within a Service Desk, Application Support, IT Support or Technical Support environment, ideally within a software, SaaS or technology-led business. You'll be customer-focused, highly organised and comfortable managing multiple priorities in a fast-paced environment. Experience working within ITIL-based processes, handling incidents, problems and service requests is essential, alongside the ability to communicate effectively with both technical and non-technical stakeholders. We're looking for someone who takes ownership, enjoys solving problems and has a proactive approach to service delivery and continuous improvement. The Role: We're looking for a proactive and customer-focused Service Desk Analyst to support the delivery of critical software services used by customers across the UK. Working closely with the Service Manager and wider technical teams, you'll play a key role in maintaining service quality, resolving operational issues and driving continual service improvements. This is a varied role combining service operations, customer support and project coordination responsibilities. Alongside supporting day-to-day service delivery, you'll take ownership of coordinating an upcoming office relocation project from East Kilbride to Glasgow city centre, acting as the on-site liaison for key stakeholders. Following the move, you'll provide light-touch facilities coordination support for the office. Key Duties: Manage and progress incidents, problems and service requests through to resolution. Support customer onboarding activities and project implementations. Assist with change management and release management processes. Manage and maintain service monitoring solutions. Produce, review and present customer-facing service reports. Support the prioritisation of live defects and operational issues. Validate and communicate software release notes to customers. Work proactively with technical teams to ensure service availability and performance. Coordinate office relocation project. Liaise with landlords, suppliers, contractors and internal stakeholders. Support ongoing office and facilities management activities. Contribute to continual service improvement initiatives. Requirements: Previous experience within a Service Desk, IT Support, Application Support or Technical Support role. Experience working within an ITIL-based environment. Experience operating against customer SLAs. Strong customer service and stakeholder management skills. Excellent written and verbal communication skills. Strong Microsoft Office skills, including Excel, Outlook and Word. Ability to explain technical concepts to non-technical users. Strong organisational skills and attention to detail. Ability to manage and prioritise multiple tasks effectively Nice to Have (Not Essential): Application Support experience. Experience within a software development or SaaS environment. Jira and/or Zendesk experience. Experience with incident, problem and change management processes. Experience using monitoring tools. BI or reporting tool experience. Supplier or vendor management experience. Experience supporting software releases. Knowledge of JavaScript or another Scripting language. To apply for this Service Desk Analyst permanent job, please click the button below and submit your latest CV. Curo Services endeavours to respond to all applications, however this may not always be possible during periods of high volume. Thank you for your patience. Curo Services is a trading name of Curo Resourcing Ltd and acts as an Employment Business for contract and temporary recruitment as well as an Employment Agency in relation to permanent vacancies.
Jun 08, 2026
Full time
Subject - Service Desk Analyst - Up to £36K PA - East Kilbride - Hybrid (4 DPW On-Site) Location: East Kilbride - Hybrid (4DPW on-Site) Salary: £30-36K Per Annum Benefits: Discretionary bonus, healthcare, pension, life assurance, hybrid working, career development, and regular team events The Client: We are partnering with a growing technology business delivering complex software solutions to customers across the UK. With an established customer base, a strong market presence and a focus on service excellence, they are looking to strengthen their Service team with the addition of a Service Desk Analyst. This is an opportunity to join a collaborative organisation where you'll have real ownership, exposure to a variety of technologies and the chance to contribute to both operational improvements and key business projects. The Candidate: You will have experience working within a Service Desk, Application Support, IT Support or Technical Support environment, ideally within a software, SaaS or technology-led business. You'll be customer-focused, highly organised and comfortable managing multiple priorities in a fast-paced environment. Experience working within ITIL-based processes, handling incidents, problems and service requests is essential, alongside the ability to communicate effectively with both technical and non-technical stakeholders. We're looking for someone who takes ownership, enjoys solving problems and has a proactive approach to service delivery and continuous improvement. The Role: We're looking for a proactive and customer-focused Service Desk Analyst to support the delivery of critical software services used by customers across the UK. Working closely with the Service Manager and wider technical teams, you'll play a key role in maintaining service quality, resolving operational issues and driving continual service improvements. This is a varied role combining service operations, customer support and project coordination responsibilities. Alongside supporting day-to-day service delivery, you'll take ownership of coordinating an upcoming office relocation project from East Kilbride to Glasgow city centre, acting as the on-site liaison for key stakeholders. Following the move, you'll provide light-touch facilities coordination support for the office. Key Duties: Manage and progress incidents, problems and service requests through to resolution. Support customer onboarding activities and project implementations. Assist with change management and release management processes. Manage and maintain service monitoring solutions. Produce, review and present customer-facing service reports. Support the prioritisation of live defects and operational issues. Validate and communicate software release notes to customers. Work proactively with technical teams to ensure service availability and performance. Coordinate office relocation project. Liaise with landlords, suppliers, contractors and internal stakeholders. Support ongoing office and facilities management activities. Contribute to continual service improvement initiatives. Requirements: Previous experience within a Service Desk, IT Support, Application Support or Technical Support role. Experience working within an ITIL-based environment. Experience operating against customer SLAs. Strong customer service and stakeholder management skills. Excellent written and verbal communication skills. Strong Microsoft Office skills, including Excel, Outlook and Word. Ability to explain technical concepts to non-technical users. Strong organisational skills and attention to detail. Ability to manage and prioritise multiple tasks effectively Nice to Have (Not Essential): Application Support experience. Experience within a software development or SaaS environment. Jira and/or Zendesk experience. Experience with incident, problem and change management processes. Experience using monitoring tools. BI or reporting tool experience. Supplier or vendor management experience. Experience supporting software releases. Knowledge of JavaScript or another Scripting language. To apply for this Service Desk Analyst permanent job, please click the button below and submit your latest CV. Curo Services endeavours to respond to all applications, however this may not always be possible during periods of high volume. Thank you for your patience. Curo Services is a trading name of Curo Resourcing Ltd and acts as an Employment Business for contract and temporary recruitment as well as an Employment Agency in relation to permanent vacancies.
Oracle Primavera Consultant (P6 Admin/Support) Edinburgh/Essex or Bristol HQ (Some travel as/when required but mainly remote working) Up to £92 p/h Inside IR35 We re looking for an Senior Primavera P6 Consultant with integration and enterprise support experience to be working remote with some travel to either Edinburgh (Preferred), Bristol or Esssex as/when required, you'll be tasked with taking ownership of enterprise project and portfolio management platforms, with a strong focus on Primavera P6 and related project controls technologies. This is a key technical leadership role responsible for ensuring critical applications remain secure, stable, scalable and aligned with enterprise architecture standards, while also supporting platform modernisation and future-state transformation initiatives. As the technical authority for the platform environment, you'll provide architectural oversight across applications, infrastructure, integrations, and configuration management. you'll work closely with product owners, architects, engineering teams, and business stakeholders to drive operational stability and continuous improvement. you'll play an important role in addressing platform obsolescence risks, supporting upgrade and enhancement programmes, and helping shape the long-term roadmap for enterprise scheduling and portfolio management capabilities. Key skills Proven technical expertise supporting Primavera P6 enterprise environments Experience with enterprise application architecture across application, database, and infrastructure layers Knowledge of platform configuration management and systems integration Experience working within enterprise IT service management frameworks Familiarity with governance, change management, and technical documentation processes Experience supporting enterprise project controls or scheduling platforms Knowledge of enterprise portfolio management solutions such as Maxavera or similar platforms Experience contributing to application modernisation or platform replacement programmes Key Responsibilities Provide technical leadership and architectural oversight across Primavera P6 and enterprise portfolio management platforms Ensure solutions are implemented in line with enterprise architecture and technology standards Review and validate technical configurations and platform changes Maintain ownership of application configuration and platform integrity Support tactical and strategic platform modernisation initiatives Oversee upgrades, patching, enhancements, and configuration management Collaborate with technical and business teams to manage incidents, problems and service
Jun 08, 2026
Contractor
Oracle Primavera Consultant (P6 Admin/Support) Edinburgh/Essex or Bristol HQ (Some travel as/when required but mainly remote working) Up to £92 p/h Inside IR35 We re looking for an Senior Primavera P6 Consultant with integration and enterprise support experience to be working remote with some travel to either Edinburgh (Preferred), Bristol or Esssex as/when required, you'll be tasked with taking ownership of enterprise project and portfolio management platforms, with a strong focus on Primavera P6 and related project controls technologies. This is a key technical leadership role responsible for ensuring critical applications remain secure, stable, scalable and aligned with enterprise architecture standards, while also supporting platform modernisation and future-state transformation initiatives. As the technical authority for the platform environment, you'll provide architectural oversight across applications, infrastructure, integrations, and configuration management. you'll work closely with product owners, architects, engineering teams, and business stakeholders to drive operational stability and continuous improvement. you'll play an important role in addressing platform obsolescence risks, supporting upgrade and enhancement programmes, and helping shape the long-term roadmap for enterprise scheduling and portfolio management capabilities. Key skills Proven technical expertise supporting Primavera P6 enterprise environments Experience with enterprise application architecture across application, database, and infrastructure layers Knowledge of platform configuration management and systems integration Experience working within enterprise IT service management frameworks Familiarity with governance, change management, and technical documentation processes Experience supporting enterprise project controls or scheduling platforms Knowledge of enterprise portfolio management solutions such as Maxavera or similar platforms Experience contributing to application modernisation or platform replacement programmes Key Responsibilities Provide technical leadership and architectural oversight across Primavera P6 and enterprise portfolio management platforms Ensure solutions are implemented in line with enterprise architecture and technology standards Review and validate technical configurations and platform changes Maintain ownership of application configuration and platform integrity Support tactical and strategic platform modernisation initiatives Oversee upgrades, patching, enhancements, and configuration management Collaborate with technical and business teams to manage incidents, problems and service
Location: Cannock, Staffordshire Salary: £50,000 - £60,000 Summary: Our client is seeking an experienced Senior Database Administrator (DBA) to support and optimise mission-critical SQL Server environments across a fast-paced, high-volume operational business. This hands-on role focuses on database performance, security, scalability, and continuous improvement, ensuring systems remain reliable and efficient in real-time transactional environments. Key Responsibilities: Write, optimise, and maintain SQL code supporting operational and business systems Develop and enhance stored procedures, views, functions, CTEs, and window functions Design and maintain database schemas, including tables, indexes, triggers, and constraints Ensure data integrity, consistency, and quality across all database systems Support developers and analysts with scalable and efficient data access solutions Monitor, troubleshoot, and improve database performance across live environments Analyse execution plans and optimise queries, indexing, and statistics Resolve locking, blocking, and deadlock issues within transactional systems Investigate and resolve production database incidents and conduct root cause analysis Use tools such as SQL Profiler, Extended Events, and DMVs for diagnostics and monitoring Manage database security, including permissions, users, and access controls Support SQL Server BI tools including SSAS and SSRS Create and maintain SQL Server Agent jobs and automate routine maintenance tasks Implement backup, restore, disaster recovery, and maintenance strategies Support database server administration including patching, upgrades, and configuration Assist with capacity planning, scalability improvements, and business continuity initiatives Key Skills/Experience: Strong hands-on experience as a SQL Server DBA in production environments Experience supporting high-volume, real-time transactional systems with high availability requirements Advanced SQL expertise including DML, DDL, stored procedures, CTEs, window functions, indexing, and schema design Strong understanding of query optimisation, execution plans, and database performance tuning Experience troubleshooting locking, blocking, and deadlock issues Knowledge of SQL Server monitoring and diagnostic tools including Profiler, Extended Events, and DMVs Experience with SQL Server Agent automation and maintenance planning Working knowledge of SSAS and SSRS Strong understanding of database security, permissions, and access management Experience managing backups, restores, and disaster recovery processes Exposure to High Availability and Disaster Recovery (HADR) solutions Familiarity with MySQL and cloud database platforms such as AWS RDS or Azure SQL Experience supporting BI, reporting, and analytics solutions including Power BI Exposure to data warehousing, ETL processes, and modern AI-assisted analytics tools Excellent problem-solving skills with the ability to work in a fast-paced operational environment Processing Your Data Bis Henderson Recruitment is a leading provider of recruitment, interim management and consultancy services to the supply chain and logistics industry. Should you respond to this advertisement we may store your CV and contact details and will process this data for recruitment purposes only. Should we process your data, then we will always tell you that we are doing so. Please visit our website to read our Privacy Policy in full, in this Policy you will find information about our compliance with the UK General Data Protection Regulations. All applicants must have an unrestricted right to work in the UK as our client will not support visa sponsorship for this role.
Jun 07, 2026
Full time
Location: Cannock, Staffordshire Salary: £50,000 - £60,000 Summary: Our client is seeking an experienced Senior Database Administrator (DBA) to support and optimise mission-critical SQL Server environments across a fast-paced, high-volume operational business. This hands-on role focuses on database performance, security, scalability, and continuous improvement, ensuring systems remain reliable and efficient in real-time transactional environments. Key Responsibilities: Write, optimise, and maintain SQL code supporting operational and business systems Develop and enhance stored procedures, views, functions, CTEs, and window functions Design and maintain database schemas, including tables, indexes, triggers, and constraints Ensure data integrity, consistency, and quality across all database systems Support developers and analysts with scalable and efficient data access solutions Monitor, troubleshoot, and improve database performance across live environments Analyse execution plans and optimise queries, indexing, and statistics Resolve locking, blocking, and deadlock issues within transactional systems Investigate and resolve production database incidents and conduct root cause analysis Use tools such as SQL Profiler, Extended Events, and DMVs for diagnostics and monitoring Manage database security, including permissions, users, and access controls Support SQL Server BI tools including SSAS and SSRS Create and maintain SQL Server Agent jobs and automate routine maintenance tasks Implement backup, restore, disaster recovery, and maintenance strategies Support database server administration including patching, upgrades, and configuration Assist with capacity planning, scalability improvements, and business continuity initiatives Key Skills/Experience: Strong hands-on experience as a SQL Server DBA in production environments Experience supporting high-volume, real-time transactional systems with high availability requirements Advanced SQL expertise including DML, DDL, stored procedures, CTEs, window functions, indexing, and schema design Strong understanding of query optimisation, execution plans, and database performance tuning Experience troubleshooting locking, blocking, and deadlock issues Knowledge of SQL Server monitoring and diagnostic tools including Profiler, Extended Events, and DMVs Experience with SQL Server Agent automation and maintenance planning Working knowledge of SSAS and SSRS Strong understanding of database security, permissions, and access management Experience managing backups, restores, and disaster recovery processes Exposure to High Availability and Disaster Recovery (HADR) solutions Familiarity with MySQL and cloud database platforms such as AWS RDS or Azure SQL Experience supporting BI, reporting, and analytics solutions including Power BI Exposure to data warehousing, ETL processes, and modern AI-assisted analytics tools Excellent problem-solving skills with the ability to work in a fast-paced operational environment Processing Your Data Bis Henderson Recruitment is a leading provider of recruitment, interim management and consultancy services to the supply chain and logistics industry. Should you respond to this advertisement we may store your CV and contact details and will process this data for recruitment purposes only. Should we process your data, then we will always tell you that we are doing so. Please visit our website to read our Privacy Policy in full, in this Policy you will find information about our compliance with the UK General Data Protection Regulations. All applicants must have an unrestricted right to work in the UK as our client will not support visa sponsorship for this role.
Senior Cyber Security & Network Analyst Tadworth - Advisable to be a car driver due to the location of the business Hybrid - 2 days in the office - 3 WFH - ( fully office based for the first 4 weeks) flexible to adhoc weekend work as and when required We're seeking a Senior Cyber Security & Network Analyst to support and manage our IT network and security infrastructure, ensuring robust protection of business systems and data. Key Responsibilities Manage day-to-day cyber security operations and incident response Monitor and optimise security tools (SIEM, firewalls, endpoint security) Maintain and support network infrastructure (LAN/WAN, Wi-Fi, L2/L3) Identify threats, conduct investigations, and implement security fixes Support delivery of cyber security projects and ongoing improvements Key Skills & Experience Proven experience in cyber security operations and network infrastructure Strong knowledge of Palo Alto firewalls, SIEM tools, and endpoint security Experience with L2/L3 networking (Nexus, LAN/WAN, Wi-Fi) Vulnerability management (e.g. Qualys) and incident response expertise Understanding of data security, threat analysis, and security best practice Essential Requirements Strong problem-solving and analytical skills Excellent communication and stakeholder management Ability to work independently in a fast-paced environment Methodical, organised, and detail-oriented approach Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Jun 07, 2026
Full time
Senior Cyber Security & Network Analyst Tadworth - Advisable to be a car driver due to the location of the business Hybrid - 2 days in the office - 3 WFH - ( fully office based for the first 4 weeks) flexible to adhoc weekend work as and when required We're seeking a Senior Cyber Security & Network Analyst to support and manage our IT network and security infrastructure, ensuring robust protection of business systems and data. Key Responsibilities Manage day-to-day cyber security operations and incident response Monitor and optimise security tools (SIEM, firewalls, endpoint security) Maintain and support network infrastructure (LAN/WAN, Wi-Fi, L2/L3) Identify threats, conduct investigations, and implement security fixes Support delivery of cyber security projects and ongoing improvements Key Skills & Experience Proven experience in cyber security operations and network infrastructure Strong knowledge of Palo Alto firewalls, SIEM tools, and endpoint security Experience with L2/L3 networking (Nexus, LAN/WAN, Wi-Fi) Vulnerability management (e.g. Qualys) and incident response expertise Understanding of data security, threat analysis, and security best practice Essential Requirements Strong problem-solving and analytical skills Excellent communication and stakeholder management Ability to work independently in a fast-paced environment Methodical, organised, and detail-oriented approach Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Location: Birmingham (Hybrid - 3 days onsite) Salary: £45,000 - £50,000 + Excellent Benefits Contract Type: Permanent The Role - SOC Engineer - Cyber We're looking for a hands-on SOC Engineer to join a rapidly growing Cyber Security function within a large enterprise technology environment. This is an opportunity to work in one of the most modern and well-equipped SOC environments in the market, supporting enterprise customers across a broad range of managed security services and cloud technologies. This is a genuinely engineering-led role rather than a traditional SOC analyst position. You'll be heavily involved in infrastructure, cloud security, security tooling, automation, and operational cyber engineering across enterprise-scale environments. Working from a Birmingham-based SOC three days a week, you'll play a key role in supporting customer environments, improving cyber capabilities, and helping showcase a cutting-edge SOC environment to visiting customers and stakeholders. What's in it for you as our Cyber SOC Engineer? Salary of £45,000 - £50,000 Hybrid working environment Excellent company benefits package Flexible benefits scheme Access to industry-leading SOC technology and tooling Dedicated training and development time each week Fully funded learning opportunities and partner-led certifications Opportunities to attend conferences and industry events Career progression within a large enterprise technology organisation Exposure to enterprise-scale cloud and cyber environments Supportive, collaborative, and highly technical team environment Duties as SOC Engineer - Cyber As a Cyber SOC Engineer, you will: Act as a technical escalation point and engineering SME across SOC technologies including SIEM, MDR/XDR, EDR, vulnerability management, and cloud security tooling Support, maintain, and improve cyber security infrastructure across enterprise customer environments Work closely with internal teams and customers to onboard, configure, and optimise security technologies and services Investigate and resolve platform issues, security alerts, log source health problems, and tooling-related incidents Configure and support technologies such as Microsoft Defender, Sentinel, CrowdStrike, Tenable, and related security platforms Assist with vulnerability scanning, remediation support, and operational security improvements Contribute to automation and scripting initiatives using tools such as KQL, PowerShell, Python, or Bash Produce and maintain technical documentation, operational runbooks, and security playbooks Support governance and compliance activities aligned to standards such as ISO27001, GDPR, and NCSC guidance Work collaboratively across infrastructure, cloud, networking, and cyber teams to improve service delivery and operational resilience Stay up to date with emerging cyber threats, technologies, and security best practice Contribute to continual improvement initiatives across the SOC function Who are we looking for as our Cyber SOC Engineer? We're looking for a technically capable and proactive engineer who enjoys solving problems, learning new technologies, and working collaboratively in a fast-paced environment. This role would suit someone from a SOC Engineering, Cloud Security, Infrastructure Security, or Cyber Engineering background who enjoys hands-on technical work rather than purely monitoring or analyst-based responsibilities. You'll ideally have experience with: Microsoft Sentinel and Microsoft Defender EDR/XDR/MDR technologies Vulnerability management tools such as Tenable or Qualys Azure, Microsoft 365, Intune, or AWS environments Security tooling, infrastructure, and cloud platforms Linux and Windows operating systems SIEM technologies and security monitoring Basic scripting or automation using KQL, PowerShell, Python, or Bash ITIL environments and structured change control processes Firewall, endpoint, or cloud security technologies We'd especially like to hear from candidates who are: Strong communicators who can work confidently with both technical and non-technical stakeholders Organised, collaborative, and eager to learn Comfortable working in a customer-facing environment Self-driven and proactive in solving problems Able to take ownership while also working well within a team Interested in developing their cyber engineering and cloud security expertise further Relevant certifications such as SC-200, SC-900, AZ-500, CISSP, or similar would be advantageous, but practical engineering experience is equally important. Please note: Candidates must be eligible for UK Security Clearance (SC/BPSS), including having the right to work in the UK and meeting residency requirements. INDHS
Jun 07, 2026
Full time
Location: Birmingham (Hybrid - 3 days onsite) Salary: £45,000 - £50,000 + Excellent Benefits Contract Type: Permanent The Role - SOC Engineer - Cyber We're looking for a hands-on SOC Engineer to join a rapidly growing Cyber Security function within a large enterprise technology environment. This is an opportunity to work in one of the most modern and well-equipped SOC environments in the market, supporting enterprise customers across a broad range of managed security services and cloud technologies. This is a genuinely engineering-led role rather than a traditional SOC analyst position. You'll be heavily involved in infrastructure, cloud security, security tooling, automation, and operational cyber engineering across enterprise-scale environments. Working from a Birmingham-based SOC three days a week, you'll play a key role in supporting customer environments, improving cyber capabilities, and helping showcase a cutting-edge SOC environment to visiting customers and stakeholders. What's in it for you as our Cyber SOC Engineer? Salary of £45,000 - £50,000 Hybrid working environment Excellent company benefits package Flexible benefits scheme Access to industry-leading SOC technology and tooling Dedicated training and development time each week Fully funded learning opportunities and partner-led certifications Opportunities to attend conferences and industry events Career progression within a large enterprise technology organisation Exposure to enterprise-scale cloud and cyber environments Supportive, collaborative, and highly technical team environment Duties as SOC Engineer - Cyber As a Cyber SOC Engineer, you will: Act as a technical escalation point and engineering SME across SOC technologies including SIEM, MDR/XDR, EDR, vulnerability management, and cloud security tooling Support, maintain, and improve cyber security infrastructure across enterprise customer environments Work closely with internal teams and customers to onboard, configure, and optimise security technologies and services Investigate and resolve platform issues, security alerts, log source health problems, and tooling-related incidents Configure and support technologies such as Microsoft Defender, Sentinel, CrowdStrike, Tenable, and related security platforms Assist with vulnerability scanning, remediation support, and operational security improvements Contribute to automation and scripting initiatives using tools such as KQL, PowerShell, Python, or Bash Produce and maintain technical documentation, operational runbooks, and security playbooks Support governance and compliance activities aligned to standards such as ISO27001, GDPR, and NCSC guidance Work collaboratively across infrastructure, cloud, networking, and cyber teams to improve service delivery and operational resilience Stay up to date with emerging cyber threats, technologies, and security best practice Contribute to continual improvement initiatives across the SOC function Who are we looking for as our Cyber SOC Engineer? We're looking for a technically capable and proactive engineer who enjoys solving problems, learning new technologies, and working collaboratively in a fast-paced environment. This role would suit someone from a SOC Engineering, Cloud Security, Infrastructure Security, or Cyber Engineering background who enjoys hands-on technical work rather than purely monitoring or analyst-based responsibilities. You'll ideally have experience with: Microsoft Sentinel and Microsoft Defender EDR/XDR/MDR technologies Vulnerability management tools such as Tenable or Qualys Azure, Microsoft 365, Intune, or AWS environments Security tooling, infrastructure, and cloud platforms Linux and Windows operating systems SIEM technologies and security monitoring Basic scripting or automation using KQL, PowerShell, Python, or Bash ITIL environments and structured change control processes Firewall, endpoint, or cloud security technologies We'd especially like to hear from candidates who are: Strong communicators who can work confidently with both technical and non-technical stakeholders Organised, collaborative, and eager to learn Comfortable working in a customer-facing environment Self-driven and proactive in solving problems Able to take ownership while also working well within a team Interested in developing their cyber engineering and cloud security expertise further Relevant certifications such as SC-200, SC-900, AZ-500, CISSP, or similar would be advantageous, but practical engineering experience is equally important. Please note: Candidates must be eligible for UK Security Clearance (SC/BPSS), including having the right to work in the UK and meeting residency requirements. INDHS
Join a leading independent technology and services provider as an IT Specialist. Job Overview: Role: IT Specialist Location: Hybrid work - remote sometimes visit customer sites in Croydon or Manchester Contract: 1st June'26 - 1st Dec'26 Mandatory check: SC Clearance Pay Rates: £485/day (via a Hays approved umbrella company). Time: 9:00 AM - 5:30 PM Key Responsibilities: Have strong experience of deploying, configuring, and managing the Dynatrace, Grafana or Splunk platforms to monitor applications, services, servers, networks, and cloud resources. Be proficient in collecting, processing, and analysing various telemetry signals (metrics, logs, traces, events) Ability to analyse telemetry data to identify performance bottlenecks, availability risks, and system anomalies Ability to integrate Dynatrace, Grafana or Splunk with ITSM tools (such as ServiceNow) and CI/CD pipelines for proactive monitoring Have good problem-solving abilities with a systematic approach to diagnosing complex technical issues Strong analytical skills to interpret data, identify patterns, and draw actionable conclusions Be involved in investigating incident response activities and postmortem analyses using Dynatrace, Grafana or provide insights. Has the ability to troubleshoot and resolve data quality issues on time, ensuring data integrity and reliability Have experience of scripting tools such as Python, PowerShell and CI/CD tools for automation Have good experience of using Cloud solutions such as Azure & AWS and containerized environments (Kubernetes, OpenShift) to implement cloud-native monitoring Have good knowledge of ITSM/incident management tools integration. Interacts with and influences colleagues and has working level contact with customers Applies methodical approach to issue definition and resolution Demonstrates effective application of knowledge Takes action to develop their own knowledge and represents this in their work Communicates fluently, orally and in writing, and can present information to both technical and non-technical audiences. Accreditations: Dynatrace Associate & Pro Certifications Microsoft Certified: Security Operations Analyst Associate Splunk Core Certified Power User Desirable Skills: Cloud platforms experience Experience in a DevOps or Site Reliability Engineering role Container native technologies and ecosystem experience The ability to learn new technologies and adapt to changing business needs. Automation and DevOps practices Knowledge of tools like Terraform to automate infrastructure provisioning Building continuous integration and continuous deployment (CI/CD) pipelines for data engineering applications Using Docker and Kubernetes for packaging and deploying data engineering workloads Key Requirements: Candidates must be SC cleared How to Apply: If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Talent Solutions is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Jun 07, 2026
Contractor
Join a leading independent technology and services provider as an IT Specialist. Job Overview: Role: IT Specialist Location: Hybrid work - remote sometimes visit customer sites in Croydon or Manchester Contract: 1st June'26 - 1st Dec'26 Mandatory check: SC Clearance Pay Rates: £485/day (via a Hays approved umbrella company). Time: 9:00 AM - 5:30 PM Key Responsibilities: Have strong experience of deploying, configuring, and managing the Dynatrace, Grafana or Splunk platforms to monitor applications, services, servers, networks, and cloud resources. Be proficient in collecting, processing, and analysing various telemetry signals (metrics, logs, traces, events) Ability to analyse telemetry data to identify performance bottlenecks, availability risks, and system anomalies Ability to integrate Dynatrace, Grafana or Splunk with ITSM tools (such as ServiceNow) and CI/CD pipelines for proactive monitoring Have good problem-solving abilities with a systematic approach to diagnosing complex technical issues Strong analytical skills to interpret data, identify patterns, and draw actionable conclusions Be involved in investigating incident response activities and postmortem analyses using Dynatrace, Grafana or provide insights. Has the ability to troubleshoot and resolve data quality issues on time, ensuring data integrity and reliability Have experience of scripting tools such as Python, PowerShell and CI/CD tools for automation Have good experience of using Cloud solutions such as Azure & AWS and containerized environments (Kubernetes, OpenShift) to implement cloud-native monitoring Have good knowledge of ITSM/incident management tools integration. Interacts with and influences colleagues and has working level contact with customers Applies methodical approach to issue definition and resolution Demonstrates effective application of knowledge Takes action to develop their own knowledge and represents this in their work Communicates fluently, orally and in writing, and can present information to both technical and non-technical audiences. Accreditations: Dynatrace Associate & Pro Certifications Microsoft Certified: Security Operations Analyst Associate Splunk Core Certified Power User Desirable Skills: Cloud platforms experience Experience in a DevOps or Site Reliability Engineering role Container native technologies and ecosystem experience The ability to learn new technologies and adapt to changing business needs. Automation and DevOps practices Knowledge of tools like Terraform to automate infrastructure provisioning Building continuous integration and continuous deployment (CI/CD) pipelines for data engineering applications Using Docker and Kubernetes for packaging and deploying data engineering workloads Key Requirements: Candidates must be SC cleared How to Apply: If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Talent Solutions is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Overview We are seeking a Cloud Service Delivery Analyst to support the ongoing operational management and optimisation of cloud services across a large-scale enterprise environment. This role focuses on service performance, governance, and continuous improvement, ensuring cloud platforms are stable, secure, and aligned to business needs. Key Responsibilities Support the day-to-day service delivery of cloud platforms (AWS, Azure, or GCP) Monitor and report on service performance, availability, and SLAs/OLAs Act as a key point of contact between cloud engineering, service management, and business stakeholders Manage and maintain incident, problem, and change processes in line with ITIL Produce regular service reports, dashboards, and KPI metrics Track and manage service risks, issues, and dependencies (RAID) Support supplier/vendor management, ensuring contractual service commitments are met Drive continuous improvement initiatives across cloud services Ensure adherence to security, compliance, and governance frameworks Key Skills & Experience Proven experience in a Service Delivery Analyst / Service Management / IT Operations role Strong understanding of cloud platforms (Azure, AWS, or GCP) in a live service environment Experience working within ITIL-based service management frameworks Ability to manage SLAs, KPIs, and service reporting Excellent stakeholder engagement and communication skills Familiarity with tools such as ServiceNow, Jira, Azure DevOps, or similar Strong organisational skills with attention to detail Always use these settings
Jun 07, 2026
Contractor
Overview We are seeking a Cloud Service Delivery Analyst to support the ongoing operational management and optimisation of cloud services across a large-scale enterprise environment. This role focuses on service performance, governance, and continuous improvement, ensuring cloud platforms are stable, secure, and aligned to business needs. Key Responsibilities Support the day-to-day service delivery of cloud platforms (AWS, Azure, or GCP) Monitor and report on service performance, availability, and SLAs/OLAs Act as a key point of contact between cloud engineering, service management, and business stakeholders Manage and maintain incident, problem, and change processes in line with ITIL Produce regular service reports, dashboards, and KPI metrics Track and manage service risks, issues, and dependencies (RAID) Support supplier/vendor management, ensuring contractual service commitments are met Drive continuous improvement initiatives across cloud services Ensure adherence to security, compliance, and governance frameworks Key Skills & Experience Proven experience in a Service Delivery Analyst / Service Management / IT Operations role Strong understanding of cloud platforms (Azure, AWS, or GCP) in a live service environment Experience working within ITIL-based service management frameworks Ability to manage SLAs, KPIs, and service reporting Excellent stakeholder engagement and communication skills Familiarity with tools such as ServiceNow, Jira, Azure DevOps, or similar Strong organisational skills with attention to detail Always use these settings
Infrastructure Engineer 6 Month Contract (Inside IR35) Hybrid, Edinburgh Starting ASAP Day Rate: £DOE About the Role: - Work closely with business colleagues, suppliers, and managed service providers to support delivery of the design, implementation and ongoing maintenance of critical cloud services. This should include cloud expertise, including key IaaS, PaaS and SaaS technologies such as IAM, Networking, Storage, Compute and Governance, particularly for Oracle Cloud and Microsoft Azure. - Day to day operation, monitoring and management of the Oracle and Azure cloud environments, ensuring quick and effective deployments using Infrastructure as Code - Lead and enhance Cloud Security operations, including but not limited to identity and access management, vulnerability management, logging, monitoring, and incident response. - Initiate and monitor actions to investigate patterns and trends to resolve problems and determine future preventative measures. - Use information security practices and available security controls to contribute to protecting solutions and services. - Design, Build, Configure, Implement, Administer and Support infrastructure solutions and services, for example, networking and physical infrastructure, commercial-off-the-shelf (COTS) software, open-source packages and solutions, or virtual and cloud computing. - Use information security practices and available security controls to contribute to protecting solutions and services. - Review systems designs to ensure the security and compliance of the design, the selection of appropriate technology, the efficient use of resources, and the integration of multiple systems. - Take ownership of issues end to end, investigating problems across systems, processes and services; understanding whether issues are strategic, tactical or operational; and ensuring resolution, mitigation, or appropriate handover. - Translate designs into delivery, producing logical and physical designs, creating detailed designs, and designing systems with managed risk, appropriate complexity, and meaningful business or technical impact. - Support the shaping and implementation/ongoing establishment and maturing of IT Architecture Design/Review Boards and Governance within SPPA. Select and contribute to appropriate design standards, methods, and tools, and ensure they are applied effectively - Contribute to continuous improvement, including implementing remedies and preventative measures, taking inputs from multiple sources, and establishing coherent, effective frameworks. - Understand and apply modern development standards, explaining the key principles and applying them to your work. - Apply core technical and testing skills, including executing test scripts, understanding the role of testing, documenting work using required standards and tools, and troubleshooting issues across multiple technology capabilities. Essential Skills & Experience: - An in-depth knowledge of MS Azure is critical to this role, as is knowledge of the wider Microsoft product suite and Linux. Oracle knowledge is also required. Knowledge of securely integrating MS Azure with other cloud platforms is highly desirable. - Demonstrable experience managing and maintaining infrastructure systems in a structured environment. - Experience implementing changes and updates to infrastructure systems, ensuring minimal disruption. - Experience using and supporting scripting and software tools, in particular a knowledge of Python and MS DevOps platforms is required - Experience of sitting on Change and Architecture Boards and/or present to them, to ensure compliant and secure services are developed in line with best practice and architectural principles - A confident and clear communicator with high quality verbal and written communication skills - Calm and courteous demeanour when faced with difficult/challenging circumstances - Able to plan and deliver assigned responsibilities to quality and time without close ongoing support/supervision - Able to thrive in situations where information is only partially available and requires to be gathered by discussion with other stakeholders - Inquisitive, self-motivated, resilient and results-driven Desirable Qualifications Information/Cyber Security Analyst/Senior Analyst knowledge This role has been deemed Inside IR35 by the client. Applicants must hold, or be happy to apply for, a valid Basic Disclosure Scotland. Please click the link to apply. Always use these settings
Jun 07, 2026
Contractor
Infrastructure Engineer 6 Month Contract (Inside IR35) Hybrid, Edinburgh Starting ASAP Day Rate: £DOE About the Role: - Work closely with business colleagues, suppliers, and managed service providers to support delivery of the design, implementation and ongoing maintenance of critical cloud services. This should include cloud expertise, including key IaaS, PaaS and SaaS technologies such as IAM, Networking, Storage, Compute and Governance, particularly for Oracle Cloud and Microsoft Azure. - Day to day operation, monitoring and management of the Oracle and Azure cloud environments, ensuring quick and effective deployments using Infrastructure as Code - Lead and enhance Cloud Security operations, including but not limited to identity and access management, vulnerability management, logging, monitoring, and incident response. - Initiate and monitor actions to investigate patterns and trends to resolve problems and determine future preventative measures. - Use information security practices and available security controls to contribute to protecting solutions and services. - Design, Build, Configure, Implement, Administer and Support infrastructure solutions and services, for example, networking and physical infrastructure, commercial-off-the-shelf (COTS) software, open-source packages and solutions, or virtual and cloud computing. - Use information security practices and available security controls to contribute to protecting solutions and services. - Review systems designs to ensure the security and compliance of the design, the selection of appropriate technology, the efficient use of resources, and the integration of multiple systems. - Take ownership of issues end to end, investigating problems across systems, processes and services; understanding whether issues are strategic, tactical or operational; and ensuring resolution, mitigation, or appropriate handover. - Translate designs into delivery, producing logical and physical designs, creating detailed designs, and designing systems with managed risk, appropriate complexity, and meaningful business or technical impact. - Support the shaping and implementation/ongoing establishment and maturing of IT Architecture Design/Review Boards and Governance within SPPA. Select and contribute to appropriate design standards, methods, and tools, and ensure they are applied effectively - Contribute to continuous improvement, including implementing remedies and preventative measures, taking inputs from multiple sources, and establishing coherent, effective frameworks. - Understand and apply modern development standards, explaining the key principles and applying them to your work. - Apply core technical and testing skills, including executing test scripts, understanding the role of testing, documenting work using required standards and tools, and troubleshooting issues across multiple technology capabilities. Essential Skills & Experience: - An in-depth knowledge of MS Azure is critical to this role, as is knowledge of the wider Microsoft product suite and Linux. Oracle knowledge is also required. Knowledge of securely integrating MS Azure with other cloud platforms is highly desirable. - Demonstrable experience managing and maintaining infrastructure systems in a structured environment. - Experience implementing changes and updates to infrastructure systems, ensuring minimal disruption. - Experience using and supporting scripting and software tools, in particular a knowledge of Python and MS DevOps platforms is required - Experience of sitting on Change and Architecture Boards and/or present to them, to ensure compliant and secure services are developed in line with best practice and architectural principles - A confident and clear communicator with high quality verbal and written communication skills - Calm and courteous demeanour when faced with difficult/challenging circumstances - Able to plan and deliver assigned responsibilities to quality and time without close ongoing support/supervision - Able to thrive in situations where information is only partially available and requires to be gathered by discussion with other stakeholders - Inquisitive, self-motivated, resilient and results-driven Desirable Qualifications Information/Cyber Security Analyst/Senior Analyst knowledge This role has been deemed Inside IR35 by the client. Applicants must hold, or be happy to apply for, a valid Basic Disclosure Scotland. Please click the link to apply. Always use these settings
Solus Accident Repair Centres
Birchanger, Hertfordshire
Overview We are searching for a Business Systems, Delivery & Change Manager to lead our business systems, digital platforms, and technology change portfolio. This senior technology leader will ensure our portfolio delivers measurable value, supports operational excellence, and aligns with organisational strategy. You will provide leadership across business systems management, project delivery, and strategic change - ensuring solutions are well-designed, well-governed, and successfully adopted. The role combines people leadership, technology governance, and delivery oversight, guiding cross-functional teams and suppliers to ensure that technology change is delivered safely, consistently, and effectively across the business. Responsibilities Define and own the strategic direction for business systems, ensuring alignment to Solus' technology roadmap and business goals. Prioritise the change portfolio, balancing strategic needs, operational risks, dependencies, and capacity. Make decisions on technology investments, supplier contracts, and commercial evaluations. Approve and govern system changes, ensuring security, architectural integrity and operational stability. Own the standards and frameworks for delivery, change governance, business analysis, release management, and system lifecycle management. Make people-leadership decisions including performance management, capability development, and team structure. Evaluate and manage risk across systems, projects and change activity, ensuring regulatory, audit and security requirements are fully met. Strategic Leadership: Build and deliver a long-term strategic roadmap for business systems, integrations, data flows, and platform evolution. Provide leadership across the delivery and change capability, setting expectations for quality, pace, and governance. Work closely with the CIO to ensure alignment between infrastructure, cloud, platforms, business applications and change. People Leadership & Team Development: Lead a multi-discipline function (Business Analysts, Change Leads, Delivery Leads, Systems SMEs) ensuring capability, performance, and progression. Develop team members through coaching, mentoring, training and succession planning. Create a high-trust, high-performance culture that empowers colleagues and encourages continuous improvement. Ensure the team manages documentation, processes and business knowledge to reduce key-person dependencies. Delivery & Change Ownership: Own the full lifecycle of technology change: intake, analysis, prioritisation, design assurance, delivery oversight, adoption, and benefits tracking. Ensure delivery teams follow agreed standards (Agile, hybrid, or waterfall where appropriate) with consistent governance. Oversee delivery risks, RAID management and cross-functional dependencies. Ensure systems changes are safe, secure, tested, and supported at go-live. Business Systems Management: Oversee the lifecycle of key business systems - including upgrades, vendor management, integrations, and enhancement roadmaps. Ensure systems are secure, resilient, and compliant, supported by well-maintained documentation and change records. Act as escalation point for system incidents, recurring issues, platform concerns and supplier escalations. Drive simplification, standardisation and rationalisation of systems to reduce complexity and improve user experience. Stakeholder Leadership: Build strong relationships with business leaders, operational managers, suppliers, and technology partners. Communicate complex technical and delivery topics clearly at senior level. Represent Technology at governance boards, steering groups, and executive forums. Financial Leadership: Manage budgets for systems, suppliers, licences, and delivery resources. Ensure cost-effective delivery and maximise value for money from suppliers and change activity. Qualifications Degree in IT, Technology, Business Management or related field. Strong evidence of leadership in technology delivery, business systems or change management. Certifications beneficial: ITIL (governance & service management) Agile/Scrum/Scaled Agile Project/Programme Management (PMP, MSP, Prince2) Change Management (APMG/PROSCI) Experience managing budgets, suppliers and enterprise-scale change functions. Skills and experience Strong leadership capability: team leadership, coaching, performance management. Deep understanding of business systems, integrations, software delivery lifecycle, and enterprise change management. Ability to oversee complex delivery portfolios, balancing capacity, risk and value. Advanced stakeholder management and influencing skills across senior levels. Knowledge of technology strategy, architecture governance, and vendor management. Strong analytical, commercial and problem-solving skills. Experience managing multidisciplinary teams in fast-paced environments. Ability to constructively challenge, make decisive recommendations, and deliver difficult messages. Demonstrated ability to shape culture, drive behavioural change and embed new ways of working. Who are Solus? Solus, who are owned by Aviva, are one of the UK leaders in vehicle repairs, returning cars to the road in just 11 days on average and a 4.6/5 star customer rating. With an award-winning apprenticeship programme and winners of other recognised industry awards Solus are proud to be shaping the future of vehicle repair. Why Join Solus? We have so much to offer when it comes to being a Solus colleague: Competitive salary based on location, skills, experience, and qualifications. Bonus opportunity tied to your performance and the overall success of Solus. Company pension scheme with employer contributions. 33 days' holiday (including bank holidays), with the option to buy or sell up to 5 days. Save money with up to 40% discount on Aviva products and other retailer discounts. Share in Aviva's success through the Aviva Save As You Earn scheme. Supportive policies including parental and carer's leave. Wellbeing focus with tools like Group Income Protection and 24/7 GP access. At Solus, we value inclusivity and welcome all applicants. If you're excited but don't tick every box, we encourage you to apply-your unique skills might be just what we need. We guarantee an interview for disabled applicants meeting the minimum criteria-just email us after applying to let us know. Ready to join us? Apply online today, and our team will be in touch within 14 days.
Jun 07, 2026
Full time
Overview We are searching for a Business Systems, Delivery & Change Manager to lead our business systems, digital platforms, and technology change portfolio. This senior technology leader will ensure our portfolio delivers measurable value, supports operational excellence, and aligns with organisational strategy. You will provide leadership across business systems management, project delivery, and strategic change - ensuring solutions are well-designed, well-governed, and successfully adopted. The role combines people leadership, technology governance, and delivery oversight, guiding cross-functional teams and suppliers to ensure that technology change is delivered safely, consistently, and effectively across the business. Responsibilities Define and own the strategic direction for business systems, ensuring alignment to Solus' technology roadmap and business goals. Prioritise the change portfolio, balancing strategic needs, operational risks, dependencies, and capacity. Make decisions on technology investments, supplier contracts, and commercial evaluations. Approve and govern system changes, ensuring security, architectural integrity and operational stability. Own the standards and frameworks for delivery, change governance, business analysis, release management, and system lifecycle management. Make people-leadership decisions including performance management, capability development, and team structure. Evaluate and manage risk across systems, projects and change activity, ensuring regulatory, audit and security requirements are fully met. Strategic Leadership: Build and deliver a long-term strategic roadmap for business systems, integrations, data flows, and platform evolution. Provide leadership across the delivery and change capability, setting expectations for quality, pace, and governance. Work closely with the CIO to ensure alignment between infrastructure, cloud, platforms, business applications and change. People Leadership & Team Development: Lead a multi-discipline function (Business Analysts, Change Leads, Delivery Leads, Systems SMEs) ensuring capability, performance, and progression. Develop team members through coaching, mentoring, training and succession planning. Create a high-trust, high-performance culture that empowers colleagues and encourages continuous improvement. Ensure the team manages documentation, processes and business knowledge to reduce key-person dependencies. Delivery & Change Ownership: Own the full lifecycle of technology change: intake, analysis, prioritisation, design assurance, delivery oversight, adoption, and benefits tracking. Ensure delivery teams follow agreed standards (Agile, hybrid, or waterfall where appropriate) with consistent governance. Oversee delivery risks, RAID management and cross-functional dependencies. Ensure systems changes are safe, secure, tested, and supported at go-live. Business Systems Management: Oversee the lifecycle of key business systems - including upgrades, vendor management, integrations, and enhancement roadmaps. Ensure systems are secure, resilient, and compliant, supported by well-maintained documentation and change records. Act as escalation point for system incidents, recurring issues, platform concerns and supplier escalations. Drive simplification, standardisation and rationalisation of systems to reduce complexity and improve user experience. Stakeholder Leadership: Build strong relationships with business leaders, operational managers, suppliers, and technology partners. Communicate complex technical and delivery topics clearly at senior level. Represent Technology at governance boards, steering groups, and executive forums. Financial Leadership: Manage budgets for systems, suppliers, licences, and delivery resources. Ensure cost-effective delivery and maximise value for money from suppliers and change activity. Qualifications Degree in IT, Technology, Business Management or related field. Strong evidence of leadership in technology delivery, business systems or change management. Certifications beneficial: ITIL (governance & service management) Agile/Scrum/Scaled Agile Project/Programme Management (PMP, MSP, Prince2) Change Management (APMG/PROSCI) Experience managing budgets, suppliers and enterprise-scale change functions. Skills and experience Strong leadership capability: team leadership, coaching, performance management. Deep understanding of business systems, integrations, software delivery lifecycle, and enterprise change management. Ability to oversee complex delivery portfolios, balancing capacity, risk and value. Advanced stakeholder management and influencing skills across senior levels. Knowledge of technology strategy, architecture governance, and vendor management. Strong analytical, commercial and problem-solving skills. Experience managing multidisciplinary teams in fast-paced environments. Ability to constructively challenge, make decisive recommendations, and deliver difficult messages. Demonstrated ability to shape culture, drive behavioural change and embed new ways of working. Who are Solus? Solus, who are owned by Aviva, are one of the UK leaders in vehicle repairs, returning cars to the road in just 11 days on average and a 4.6/5 star customer rating. With an award-winning apprenticeship programme and winners of other recognised industry awards Solus are proud to be shaping the future of vehicle repair. Why Join Solus? We have so much to offer when it comes to being a Solus colleague: Competitive salary based on location, skills, experience, and qualifications. Bonus opportunity tied to your performance and the overall success of Solus. Company pension scheme with employer contributions. 33 days' holiday (including bank holidays), with the option to buy or sell up to 5 days. Save money with up to 40% discount on Aviva products and other retailer discounts. Share in Aviva's success through the Aviva Save As You Earn scheme. Supportive policies including parental and carer's leave. Wellbeing focus with tools like Group Income Protection and 24/7 GP access. At Solus, we value inclusivity and welcome all applicants. If you're excited but don't tick every box, we encourage you to apply-your unique skills might be just what we need. We guarantee an interview for disabled applicants meeting the minimum criteria-just email us after applying to let us know. Ready to join us? Apply online today, and our team will be in touch within 14 days.
This role provides interim leadership of network, cyber, and infrastructure services within a public sector organisation. You will manage a team of engineers while ensuring secure, resilient, and high-performing IT operations. Client Details Our client is a well-established organisation within the public sector, delivering critical services across a diverse and dynamic environment. They are seeking an experienced Interim IT Network Manager to provide interim leadership across their network and cyber functions, ensuring the continued stability, security, and performance of their IT services. Description Lead and manage a team of approximately 10 Network and Cyber Analysts and Engineers, providing direction, mentoring, and performance management. Oversee the organisation's network infrastructure, cyber security posture, and core IT services. Ensure high levels of system resilience, availability, and security across all infrastructure. Drive best practice across network operations, cyber governance, and infrastructure management. Collaborate with senior stakeholders to align IT services with organisational priorities. Manage incident response, risk mitigation, and continuous service improvement initiatives. Contribute to IT strategy, roadmap planning, and transformation programmes. This is a fractional role, working 4 days per week, with 50% of that time at the head office in Gloucestershire. Profile As the successful Interim IT Network Manager you should have strong technical knowledge in: Enterprise networking (LAN/WAN, firewalls, routing & switching). Cyber security principles, standards, and best practice. Broad IT infrastructure (servers, cloud platforms, end-user environments). In addition, you will have Proven experience managing technical IT teams, particularly within networking or infrastructure environments. Ability to lead in a people-focused, hands-off but technically credible role. Experience within public sector or regulated environments is desirable. Strong stakeholder management and communication skills. Delivery-focused and pragmatic with strong problem-solving ability. Job Offer Day rate: 500 - 600 (Inside IR35) Contract: 4 days per week (fractional role) Duration: 12 Months Location: 50% onsite in Gloucestershire, remainder remote Opportunity to lead an established, high-performing team Blend of strategic leadership and technical oversight Immediate impact in a service-driven organisation This is a fantastic opportunity for an experienced Interim IT Network Manager to make a meaningful impact within the public sector. If you're ready to take the next step in your career, we encourage you to apply today.
Jun 07, 2026
Contractor
This role provides interim leadership of network, cyber, and infrastructure services within a public sector organisation. You will manage a team of engineers while ensuring secure, resilient, and high-performing IT operations. Client Details Our client is a well-established organisation within the public sector, delivering critical services across a diverse and dynamic environment. They are seeking an experienced Interim IT Network Manager to provide interim leadership across their network and cyber functions, ensuring the continued stability, security, and performance of their IT services. Description Lead and manage a team of approximately 10 Network and Cyber Analysts and Engineers, providing direction, mentoring, and performance management. Oversee the organisation's network infrastructure, cyber security posture, and core IT services. Ensure high levels of system resilience, availability, and security across all infrastructure. Drive best practice across network operations, cyber governance, and infrastructure management. Collaborate with senior stakeholders to align IT services with organisational priorities. Manage incident response, risk mitigation, and continuous service improvement initiatives. Contribute to IT strategy, roadmap planning, and transformation programmes. This is a fractional role, working 4 days per week, with 50% of that time at the head office in Gloucestershire. Profile As the successful Interim IT Network Manager you should have strong technical knowledge in: Enterprise networking (LAN/WAN, firewalls, routing & switching). Cyber security principles, standards, and best practice. Broad IT infrastructure (servers, cloud platforms, end-user environments). In addition, you will have Proven experience managing technical IT teams, particularly within networking or infrastructure environments. Ability to lead in a people-focused, hands-off but technically credible role. Experience within public sector or regulated environments is desirable. Strong stakeholder management and communication skills. Delivery-focused and pragmatic with strong problem-solving ability. Job Offer Day rate: 500 - 600 (Inside IR35) Contract: 4 days per week (fractional role) Duration: 12 Months Location: 50% onsite in Gloucestershire, remainder remote Opportunity to lead an established, high-performing team Blend of strategic leadership and technical oversight Immediate impact in a service-driven organisation This is a fantastic opportunity for an experienced Interim IT Network Manager to make a meaningful impact within the public sector. If you're ready to take the next step in your career, we encourage you to apply today.
IT SerivceDesk Analyst Location: Uxbridge (Hybrid) Duration: 3 Months Initially Day Rate: 300 IR35: Outside Role Overview We are seeking a customer-focused IT Support Officer to provide high-quality, front-line IT support to users within a higher education environment. Acting as the first point of contact for IT queries, you will deliver technical assistance across various channels including in-person, phone, email, and chat. The role requires a proactive approach to problem-solving, a strong customer service ethic, and the ability to work collaboratively within a wider IT support team. Key Responsibilities Provide friendly, professional, and customer-focused front-of-house IT support Assist users with device connectivity, printing, software access, and general IT enquiries Monitor, prioritise, and resolve support tickets within agreed service levels Deploy and support hardware and equipment in line with institutional standards Apply ITIL-aligned service management processes Investigate and escalate incidents, documenting key actions and outcomes Support user testing, pilot rollouts, and feedback gathering for new services Supervise and support junior team members during operational hours Maintain accurate documentation and update the internal knowledge base Deliver basic training and user guidance on supported systems and software Support university events such as exams, enrolment, and registration Ensure compliance with IT and Health & Safety policies, including risk assessments Participate in process improvement initiatives and service reviews
Jun 06, 2026
Contractor
IT SerivceDesk Analyst Location: Uxbridge (Hybrid) Duration: 3 Months Initially Day Rate: 300 IR35: Outside Role Overview We are seeking a customer-focused IT Support Officer to provide high-quality, front-line IT support to users within a higher education environment. Acting as the first point of contact for IT queries, you will deliver technical assistance across various channels including in-person, phone, email, and chat. The role requires a proactive approach to problem-solving, a strong customer service ethic, and the ability to work collaboratively within a wider IT support team. Key Responsibilities Provide friendly, professional, and customer-focused front-of-house IT support Assist users with device connectivity, printing, software access, and general IT enquiries Monitor, prioritise, and resolve support tickets within agreed service levels Deploy and support hardware and equipment in line with institutional standards Apply ITIL-aligned service management processes Investigate and escalate incidents, documenting key actions and outcomes Support user testing, pilot rollouts, and feedback gathering for new services Supervise and support junior team members during operational hours Maintain accurate documentation and update the internal knowledge base Deliver basic training and user guidance on supported systems and software Support university events such as exams, enrolment, and registration Ensure compliance with IT and Health & Safety policies, including risk assessments Participate in process improvement initiatives and service reviews
IT Support Analysts x 2 - Windows 11, Office 365, Active Directory - Wakefield, West Yorkshire - to 32,000 (DOE), great benefits including share ownership Specialist client requires IT Support Analysts to support the EMEA IT Director to support their Desktop infrastructure across EMEA. You will be responsible for 1st and 2nd Line Incident management using Freshdesk call logging software and providing problem management and all IT Infrastructure, desktop, laptop, mobile / fixed telephony (patching, rebuilds, fault finding on Win 11 machines etc ensuring SLA's are achieved and processes are followed to provide effective customer service and meet requirements. You are responsible for identifying risks and for testing new/changed services, firmware and application upgrades and transition of new services to operational support and ideally have experience of Incident, Change and Problem management although not essential. These are new roles within an award winning client in superb offices just off the M1 where its an employee owned company so the options to be part of this company is superb This role is commutable from West Yorkshire, South Yorkshire, Wakefield, Barnsley, Huddersfield, Bradford, Sheffield, Leeds Fusion People are committed to promoting equal opportunities to people regardless of age, gender, religion, belief, race, sexuality or disability. We operate as an employment agency and employment business. You'll find a wide selection of vacancies on our website.
Jun 06, 2026
Full time
IT Support Analysts x 2 - Windows 11, Office 365, Active Directory - Wakefield, West Yorkshire - to 32,000 (DOE), great benefits including share ownership Specialist client requires IT Support Analysts to support the EMEA IT Director to support their Desktop infrastructure across EMEA. You will be responsible for 1st and 2nd Line Incident management using Freshdesk call logging software and providing problem management and all IT Infrastructure, desktop, laptop, mobile / fixed telephony (patching, rebuilds, fault finding on Win 11 machines etc ensuring SLA's are achieved and processes are followed to provide effective customer service and meet requirements. You are responsible for identifying risks and for testing new/changed services, firmware and application upgrades and transition of new services to operational support and ideally have experience of Incident, Change and Problem management although not essential. These are new roles within an award winning client in superb offices just off the M1 where its an employee owned company so the options to be part of this company is superb This role is commutable from West Yorkshire, South Yorkshire, Wakefield, Barnsley, Huddersfield, Bradford, Sheffield, Leeds Fusion People are committed to promoting equal opportunities to people regardless of age, gender, religion, belief, race, sexuality or disability. We operate as an employment agency and employment business. You'll find a wide selection of vacancies on our website.
