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GLL is looking for a Customer service advisor at Vauxhall Leisure Centre. If you have the passion for people and the ability to deliver a first-class customer service experience, there has never been a more exciting time to join us. This is more than just a Customer service advisor job, it's a career. As a Customer service advisor, you'll enjoy making a difference to every person who walks through our centres, be it with your warm welcome or through selling them a membership to enhance their lifestyle. Our Customer service advisor's respond to enquiries, converting them into memberships. Customer service advisor's are often a customer's first port of call; you'll answer the phone, deal with transactions, handle any queries, and even go out into the community on outreach projects. From providing team support to the warmest of welcomes, your focus will be on ensuring our customer service level is at the highest level at all times. What you'll do: Be the first point of call for customers. Answer incoming calls to the centre. Deal with transactions including setting up direct debits and cash handling. Handle membership enquiries, including selling memberships to customers. Deliver first-class customer service. Answer customer queries. Set up equipment. Be a key support to your team on a daily basis, from preparing studios, gyms, or sports halls for various activities to the general cleaning and upkeep of the centre. What you need: A can-do attitude. A real focus on customer service. Passion and personality. Knowledge of health and safety. Be a great team player. Good IT, literacy, numerical, and communication skills. Some experience of administration. Cash handling experience. As a leader within the leisure industry, we can also offer scope to progress your career and job variety like nowhere else. As a charitable social enterprise and cooperative owned by our staff, GLL is a unique organisation for you to have a career with! The basics: This is a Full time permanent position. Hours of work will be negotiated with you in line with the needs of the service; flexible working may be possible. Working from home is not possible in this role. We are an accredited Living Wage employer with industry-leading rates of pay. We can offer a career, not just a job, with extensive Learning & Development support available. A uniform will be supplied and must be worn. GLL is Values Driven, not Profit Driven. We work hard to benefit the communities we operate in. As a staff-owned organisation, you will be given the opportunity to join the Society and have a stake in your business. Additionally, GLL offers employees a range of employment benefits: Access to a pension scheme. Health Assurance and access to Counselling services. Access to the tax-efficient Ride to Work bicycle purchase scheme. Free annual eye tests. Discounted nationwide (over 200 centres) inclusive leisure centre membership for you and your partner. This includes GLL Extras! GLL Society benefits (if you choose to join the Society after your probation period) include: The right to stand for the Society board and to vote for board members to represent you. Access to team building and fun events such as treks, concerts, outings, etc. Access to a range of benefits exclusive to our people - ask your line manager for details or check out the Intranet. About GLL: As the UK's largest leisure operator and charitable social enterprise, we offer a range of careers for everyone in our local communities. We manage over 400 facilities across England, Wales, and Northern Ireland, including public sport and leisure centres, elite sporting venues, libraries, and children's centres. Our people are from the communities we serve and help us make real changes in their local area. One of our core values is 'More than a Job', because working with us opens a wide range of possibilities and opportunities for you, starting with how you work with us. To make sure we are having a positive impact on our people, we also offer some flexible and part-time working options so you can make sure your new job works for you. Subject to vacancies, whether you are after a contractual commitment and a regular work schedule or the freedom of flexible hours, you may be able to choose an arrangement that works best for you and play your part in improving the health and wellbeing of your community. We offer two different types of work arrangements: A permanent employment contract - part time and full time. A flexible worker engagement by joining our flexible worker pool. If you are looking for a regular number of hours that you can work and are flexible to meet the needs of a 7-day-a-week service, then a full-time or part-time permanent contract might be the right choice for you. So whether your ambitions lie in sport and leisure, events & catering, health & beauty, corporate support, or working with children, you'll be able to find your ideal new job at GLL. Passionate about seeing our communities thrive, we invest back into our facilities, projects, and people and are Investors in People Gold Award employer. However you choose to work with us, you can be sure that you will be a valued member of our team, working with great colleagues, and making a real difference to people's lives. We are an inclusive employer. We seek and welcome diversity in our teams. All pay rates are subject to skills, experience, qualifications, and location.

Job Title: Sales Development Representative Salary: £35k basic + with OTE Sector: Software Our client has delivered field Management software for almost thirty years, with offices across the UK and Asia. They've entered an exciting growth phase in key markets, and are looking for a number of graduates to join a brand new team! If you're looking to embark on a lucrative career where the reward reflects your effort, this is the opportunity for you! Benefits : £35k basic salary, with OTE takes your package higher Fantastic, modern head offices centrally located Excellent progression, learning and development potential - through to leadership, senior Sales or product Team socials in a welcoming, inclusive environment Lucrative bonus and incentive schemes Healthcare and Pension Flexible, hybrid working available Role : Develop a comprehensive understanding of the company's software suite and internal processes Generate demand with customers, producing qualified sales opportunities Cultivate long-term relationships with businesses, mapping out potential business with fresh prospects Book software demonstrations through outbound calling, LinkedIn outreach, emailing and other channels Learn and enjoy mentorship from senior sellers on best practice and strategy Manage your leads pipeline and tracking effectively Requirements: Degree educated - but this is not necessary, as long as you can readily demonstrate commercial understanding Excellent relationship building and communication skills befitting a Salesperson Excellent verbal and written communication skills Comfortable working in a fast-paced environment Capable working independently and proactively, and a quick learner Resilient and highly organised Experience in the field of marketing required Pareto is committed to promoting equality, diversity and inclusion. We encourage and welcome applications from all, irrespective of background or circumstance. Our consultants are happy to discuss any adjustments you require in support of your application.

Contracts Manager Location: Denham Direct Impact. Global Scale. Life-Saving Mission . At Martin-Baker, we are the world leaders in ejection seats and crashworthy seating. We don t just build products; we build the last line of defence for pilots globally. We are seeking a Contracts Manager to join our Americas team to manage high-stakes customer accounts while leading and developing a dedicated team of two. The Role This is a dual-focus leadership role. You will be the primary commercial lead for our most strategic US Government projects, while simultaneously guiding a team of two who manage our South American accounts. Strategic Negotiation: Lead the negotiation of terms, conditions, and pricing for large-scale, high-value deals. US Government Excellence: Manage complex projects often governed by FAR and DFARS regulations. Risk Management: Regularly review debt and the Risk Information System (RIS) to ensure commercial stability. Direct Leadership: Manage a team of two, conducting regular one-to-ones, appraisals, and professional development. Operational Oversight: Ensure balanced workload distribution across the team and act as the first point of escalation for customer issues. Regional Strategy: Support your team in navigating the unique commercial landscape of South America, including the use of Letters of Credit, bank guarantees, and commission structures. Travel Coordination: Oversee and coordinate international travel for your team (to the US and South America) to meet business needs, which can range from twice a year to six times per year depending on project demands. About You We need a commercial expert who understands that international business is as much about regional nuance as it is about the "black and white" of a contract. Essential Experience: Commercial Contracting: Strong background in end-to-end contract management. People Management: Prior experience managing or leading a team is preferred. Regional Knowledge: Experience with South American or Far Eastern markets is a significant plus. Financial Tools: Familiarity with Letters of Credit, bank guarantees, and agency agreements. Technical Knowledge (Nice to Have): Experience with FAR and DFARS (US Government contracting). Understanding of regional differences in international trade and compliance. Benefits 9% non-contributory pension (18+) Midday finish on Fridays 4x salary Life Assurance (18+) Personalised training & development plan Healthcare Cash Plan 25 days holiday + bank holidays Option to purchase additional annual leave Cycle to Work & nursery benefits Discounts via the Martin-Baker+ platform Your Interview Journey Initial Telephone interview - a detailed conversation with your Recruitment Business Partner to understand your background and motivation for joining Martin-Baker. First Stage Interview (Microsoft Teams) a structured discussion with the Hiring Manager to explore your work experience and provide insight into Martin-Baker s operations and the specifics of the role. Final Stage Interview (Face to Face) Why Join Us? At Martin-Baker, your work directly contributes to saving lives. You ll join a collaborative, innovative team with real opportunities to grow and make an impact. This role is subject to UK Government BPSS security clearance. Applicants must have the existing right to work in the UK and be currently residing in the UK Hit Apply Now

Are you a natural leader with a passion for people, performance, and customer service? Do you thrive in a fast-paced customer environment where you can make a real difference in your community? If so, we'd love to welcome you to H&T as a Store Manager. At H&T, you'll join a passionate team working together at the UK's leading pawnbroker and one of the top 10 jewellery and watch retailers. We offer a supportive environment that values diverse perspectives, encourages professional growth, and celebrates the contributions of every colleague. Starting Salary: £34,000.00 Location: Eastbourne Job Type: Full Time 37.5 Hours Flexibility: Full flexibility from Monday to Sunday is required. The opportunity to earn up to £4,000 extra each year in discretionary bonuses, which are pro-rated and based on performance against key KPIs About the Role As a Store Manager, you will lead and inspire your team to deliver exceptional customer service while ensuring full compliance with company policies and regulatory standards. You'll be responsible for achieving financial targets, developing your team, and creating a positive, inclusive store environment where colleagues feel motivated, well-trained, and proud of their role. No prior experience with Pawnbroking is required as we offer a comprehensive training programme to ensure you feel confident and supported in all aspects of the role. Key Responsibilities Coach, develop, and inspire your team to meet quarterly goals and deliver their best every day Foster a culture of continuous learning and flexibility, ensuring all colleagues are multi-skilled and customer-focused Lead by example to deliver service excellence, ensuring every customer receives the right product or service for their needs Set clear expectations and ensure full adherence to legal, regulatory, and company standards to maintain a safe and secure environment Drive performance, control costs, and identify growth opportunities to ensure consistent profitability Collaborate with the wider regional team, sharing best practices and supporting overall business success Plan and implement new initiatives effectively, ensuring smooth integration with minimal disruption to customers and colleagues Click here to view the full Job Description. STORE MANAGER JOB DESCRIPTION Watch our short video on a day in the life of a H&T store to see what it's like to work at H&T. A DAY IN THE LIFE OF A H&T STORE What We're Looking For A passion for high standards and delivering exceptional experiences for both customers and colleagues Strong verbal and written communication skills Proven ability to lead, motivate, and develop a team Previous experience as a Store Manager or Remote Manager in a Financial Services or customer-facing environment Multilingual skills are a bonus - due to the diversity of our customer base, the ability to speak additional languages is highly valued, though not required What We Offer At H&T, we're proud to provide a comprehensive benefits package that goes far beyond the basics. From day one, you'll receive full training and ongoing development to support your growth, with clear pathways for career progression. We foster a supportive and inclusive team environment where your contributions are genuinely valued. Your wellbeing is important to us, which is why our benefits include: 30 days of holiday (including bank holidays), rising to 33 days with length of service Flexibility to buy or sell holiday days to suit your lifestyle Access to a private healthcare plan Cycle to work scheme and season ticket loans Preferential currency exchange rates Generous staff discounts - up to 25% off jewellery and high-end watches Incentive schemes to reward your achievements Exclusive discounts at leading retailers via our employee perks portal Lead with purpose. Inspire your team. Make a difference. Apply now to join H&T and take the next step in your leadership journey.

WORKSHOP SUPERVISOR NEEDED IN COVENTRY Are you an experienced Workshop Supervisor, Production Supervisor, Manufacturing Supervisor, Lead Technician, Lead Fitter or Section Supervisor who has experience from within the Automotive, Re-manufacturing or Defence sector, and are you looking for a permanent job on day shifts within Coventry?! We are seeking an experienced Workshop Supervisor to join a leading re manufacturing business in Coventry, the working hours are 8am - 4.30pm Monday to Friday (40 hours per week), and the job comes with an annual salary up to £45,000 per annum (DOE). We are looking for someone who will be a hands-on supervisor that is still prepared to be on the tools and get their hands dirty, previous experience in a similar hands-on role is ESSENTIAL. The hiring manager would like someone who has previous experience and knowledge working with diesel engine repairs (reconditioning and overhaul) and/or experience in repairing diesel power generators. Previous experience working on military vehicles would be highly advantageous, and the hiring manager would also prefer someone to have a minimum of a NVQ Level 2 (or equivalent) in Mechanical and/or Electrical Engineering. What You Will Do: Supervise the Reman/Plant Team, ensuring daily production targets and departmental objectives are consistently achieved. Actively oversee and support workshop activities, maintaining high-quality standards and ensuring all outputs meet customer expectations. Complete essential documentation accurately, including job cards, survey reports, production tracking sheets, and compliance records. Maintain a clean and organised workspace, fostering an environment that supports efficiency and teamwork. Operate as a hands-on Lead Technician, combining technical expertise with leadership to achieve operational goals. Support and drive continuous improvement initiatives across the section. What You Will Bring: Proven experience in a lead technician role within a workshop or re-manufacturing environment - ESSENTIAL Previous experience within the Automotive, Re-manufacturing or Defence sector - ESSENTIAL A proven background in diesel engine repair, and/or experience servicing and repairing diesel power generators - ESSENTIAL Minimum of a NVQ Level 2 (or equivalent) in Mechanical and/or Electrical Engineering Excellent fault-finding and diagnostic skills in both mechanical and electrical systems. Previous experience working with/on military vehicles - PREFERRED As a Workshop Supervisor, you will play a pivotal role in driving the company's commitment to quality, efficiency, and innovation. Your leadership and technical skills will contribute to achieving production excellence while fostering a collaborative and motivated team environment. The company values dedication, expertise, and a proactive mindset, making this an excellent opportunity for someone looking to make a significant impact in their field. Location: This role is based in Coventry. Interested?: If you're ready to take on this exciting challenge and lead a team to success, apply now! Don't miss the chance to advance your career as a Workshop Supervisor in a rewarding and supportive environment. Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency. In order for your CV to be processed effectively, please ensure your name, email address, phone number and location (post code OR town OR county, as a minimum) are included.

4 on 4 off Day Shift 07:00 - 19:00 12.96 Per Hour Why Greencore? Following the combination with Bakkavor in January 2026, we're one of the UK's leading creators of convenience food, driven by a simple purpose: to make every day taste better. As a vibrant and fast-moving business, we're proud to employ over 28,000 talented colleagues across 36 manufacturing sites and 21 distribution depots in the UK and the US. Together, we bring delicious food to life. Our products cover every meal occasion from breakfast through to dinner and dessert, with lunch and snacking in between. In FY25, our shared passion helped us achieve combined revenues of approximately 4bn. Our extensive direct to store (DTS) network, with 17 depots across the UK, allows us to deliver fresh and frozen food, both our own and from trusted partners, to thousands of stores every day, ensuring consumers enjoy the very best whenever and wherever they shop. Here at Wisbech , we have a team of 525 colleagues and manufacture premium chilled ready-to-cook meals for major retailers such as Sainsbury's, Aldi and Co-op . What you'll be doing: As a Factory Operative , you will play a key role in the production of high-quality chilled ready meals, ensuring products are manufactured, packed, and prepared to the highest standards of quality, food safety, and customer expectation. This is a fast-paced, hands-on role where you will be working as part of a team to ensure production targets are achieved safely and efficiently. Your responsibilities will include: Working on a production line preparing, assembling, and packing food products. Following product specifications and work instructions to ensure products meet customer requirements. Carrying out quality checks and reporting any defects or issues to your Team Leader. Ensuring products are packed, labelled, and coded correctly. Maintaining a clean and hygienic working environment at all times. Supporting line changeovers and ensuring production areas are ready for operation. Handling food products safely and following all food safety procedures. Working towards daily production targets and KPIs. Following all Health & Safety, Food Safety, HACCP, and GMP procedures. Reporting any machinery, product, or safety concerns to the relevant manager. Supporting colleagues and working collaboratively as part of a production team. Maintaining high standards of attendance, reliability, and performance. What we're looking for: To be successful in this role, we are looking for someone who: Has a positive attitude and a willingness to learn. Can work effectively in a fast-paced manufacturing environment. Has good attention to detail and takes pride in producing quality products. Can follow instructions and procedures accurately. Works well as part of a team. Demonstrates a strong commitment to food safety, quality, and health and safety standards. Is reliable, punctual, and flexible in their approach to work. Has previous experience within food manufacturing, production, or factory environments (desirable but not essential as full training will be provided). Is comfortable standing for extended periods and carrying out manual handling tasks. We're not all the same at Greencore and our differences help us to make every day taste better for all our stakeholders. We truly put our people at the core and are proud of our diversity. If this sounds like you, join us and grow with Greencore and be a part of driving our future success. What you'll get in return: Competitive salary and job-related benefits Holidays Competitive matched pension contributions Life insurance up to 4x salary Company Share Save Scheme Greencore Qualifications Exclusive Greencore employee discount platform Access to a full Wellbeing Centre platform Free Car Parking Enhanced parental leave and menopause policies Throughout your time at Greencore, you will be supported with on-the-job training and development opportunities to further your career.

Job Title: Head of Internal Sales Location: Hertfordshire Salary: Confirmed on application Hours: Monday to Friday 9 am to 5.30 pm Benefits: Competitive pension, life assurance, private medical, dental, and eye care 25 days annual leave plus bank/public holidays and annual leave purchase option PerkBox rewards, refreshments, and social/team events Excellent development and career progression opportunities About the position of Head of Internal Sales: We are exclusively partnering with a fast-growing specialist lender to appoint a Head of Internal Bridging Sales, making this an excellent opportunity for an experienced bridging finance professional ready to step into a senior leadership role within a highly ambitious and expanding business. This position will lead and develop a high-performing internal sales and sales admin function, driving results across bridging, commercial and development finance products. The ideal candidate will bring proven bridging finance experience from a lender, brokerage, bank or specialist finance environment, alongside people management, coaching and performance leadership capability. This is a high-impact role offering genuine influence over sales performance, team development and broker engagement, with strong earning potential, excellent career progression and the chance to play a key role in a growing specialist lending operation. Responsibilities for the role of Head of Internal Sales: Lead, manage and develop the internal Bridging Sales team, including Telephone Business Development Managers and Sales Administration Drive outbound and inbound sales activity to achieve and exceed KPIs, targets and service levels Coach and develop the team to improve performance, productivity and career progression Manage pipeline activity, conversion rates and overall sales performance across bridging, commercial and development finance Support complex cases, broker enquiries and exceptions requiring senior input or approval Build and maintain strong relationships with brokers, introducers and key market partners Ensure accurate CRM usage, MI reporting and pipeline management across the team Work closely with operational and product teams to improve processes and identify sales opportunities Monitor market trends and competitor activity to support business growth and product positioning Promote a high-performance, customer-focused and compliant sales culture across the team Experience and skills required for the role of Head of Internal Sales: Proven experience in bridging finance (lender, brokerage, bank or specialist lender) - essential Previous experience in sales or business team management within financial services Strong track record of delivering against targets, KPIs and performance metrics Experience in commercial, development or short-term property finance Ability to manage and develop teams through coaching and performance management Strong broker/introducer relationship management and pipeline control experience Experience handling complex cases, referrals and structured lending decisions Excellent communication skills and ability to perform in a fast-paced, target-driven environment For more information regarding the role of Head of Internal Sales , please contact us Stellar Select is acting as an employment agency and is a corporate member of the REC. Due to a high volume of applications, we will only contact you if your application has been successful. We aim to contact all successful contacts within two business days.

Technical support - 2nd line - Temporary Location :Eastleigh / Southampton (Hybrid) Hours : Rotating shift pattern: 4 days on / 4 days off Coverage Monday to Sunday, 06:00 - 23:00 Current shifts: 7:00am - 7:00pm 8:00am - 8:00pm 9:00am - 9:00pm Duration: This is an ongoing position Salary :£27000- pro rata Dynamite Recruitment is supporting , a global leader in technology solutions, is looking for a Customer Support Analyst / 2nd Line technical support to join their team on a temporary basis. This is an immediate start opportunity for someone with strong technical support line who thrives in a fast-paced, customer-focused environment. You will provide second-line support for the client's POS software, managing cases from initial contact through resolution, troubleshooting issues, and delivering a world-class customer experience. Key Responsibilities Respond to customer queries via calls, emails, and web portal Investigate and resolve technical issues, escalating when necessary Log and manage cases from start to finish, maintaining clear documentation Contribute to knowledge base updates and team knowledge sharing Collaborate with internal and global support teams Participate in continuous improvement initiatives Required Skills & Experience 18 months -2+ years' experience in technical helpdesk/support Strong customer service and communication skills Experience with Windows operating systems and basic networking Analytical and problem-solving abilities Ability to work effectively in a high-paced team environment Desirable Experience with SQL / database management Knowledge of payment systems or retail operations Additional language skills (Spanish or French) Apply Today If you are available immediately and want to join a dynamic technical support team, send your CV to Dynamite Recruitment

The Team & Focus of the Role Our IT Service & Infrastructure team are looking for a new Systems Support Engineer to come and join the team, on a 5-month fixed term contract. Working alongside our?team, you will be responsible for onsite service and support needs for employees around the firm. You will ideally have experience in providing support for all areas of technology, including laptops, servers, printers, and networks as well as vendor specific hardware and software (such as Microsoft365, Microsoft Office Desktop Applications, etc). This role will be will be based in Ashby, and although we do operate a hybrid working policy, it's essential that you're able to commute to Ashby weekly. Our standard hours are 08:45am - 5:15pm (37.5 hours), however we'd be open to discussing flexible working requirements with minimum working hours of 30 per week. In return, beyond your base salary you will be included in: A discretionary bonus scheme ?A generous holiday scheme which commences at 25 days with a sliding scale up to 30 days plus your birthday off and two extra half days allocated for Christmas Eve & New Years Eve ?Enhanced maternity, paternity, adoption and shared parental leave ?An online money saving portal and access to a 24/7 mental health & wellbeing service. ?Volunteering Leave equating to 2 days per year (pro rata if you're part-time) Duties will include: ? ?IT support relating to technical issues involving Microsoft's core business applications and operating systems. (Microsoft365, Microsoft Office Desktop Applications etc.) ?Laptop and mobile device deployments ?Asset Management responsible for tracking of all inbound and outbound hardware ?End user onboard and off board. ?Communication with customers as required, keeping them informed of incident progress, notifying them of impending changes or agreed outages. ?Improve customer service, perception, and satisfaction. ?You will track, log and correct information using our ITSM tools to protect assets and components. ?You will maintain a high level of customer service and have confidence to deal with complex complaints along with showing empathy to satisfy customer demands. ?You will resolve user requests and own service desk issues until a new owner has been found or the problem has been mitigated or resolved. ?You will be responsible for the investigation of problems in systems, processes, and services, tactical or operational and will contribute to the implementation of remedies and preventative measures. ?You will create knowledge-based articles for ITSM customer self-help guides. ?Identify and engage with users or stakeholders to collate user needs evidence. ?Diagnose and troubleshoot software and hardware problems and help our customers install approved applications and programs. ?Site visits as required to support our end users The successful candidate will have ?ITIL v3/4 Certification ?Microsoft MCP, MCSA or MCSE ?2-3 Years help/service desk experience ?Experience of different ITSM systems ?Experience of supporting most end user compute devices and desktop applications ?Experience of supporting Office365 and SharePoint Environments. ?Technical understanding: You can show an awareness of the relevant subject matter and a high-level understanding of what it involves. ?Ability to diagnose technical issues. ?Self-motivated with the ability to work in a fast-moving environment. ?Full Driving Licence Why Fisher German? We've been around for a while, but it doesn't mean we are behind the times! Across our office network we offer a hybrid working approach to help our colleagues design their working day to suit their diaries. Some days you might be in the office enjoying a collaborative team day, and other days might see you focussing on project work at home. Wherever you choose to work, you'll be part of a social and digitally connected workforce with the chance to get involved in a variety of activities, like sports events, pop-up bars, BBQs, CPD days, live leadership updates on Zoom, picnics in the park and lots more. What's not to love? We work hard but we also have lots of fun! If that sounds like something you would enjoy, then please get in touch. We have a history going back as far as 1830 but have been Fisher German since 2000. We operate UK wide advising and managing a range of client portfolios with national visibility across all the 12-property market sectors; agriculture, commercial, education, green energy & sustainability, healthcare, minerals & waste, public sector, residential, rural, telecoms, third sector and utilities and infrastructure. Bring Yourself to Work It's simple really, we are passionate about what we do, and we want you to be driven to succeed with us. For this to happen, you need to feel supported and included which is why we're proud to be an Equal Opportunities Employer.

The Head of Pricing will lead the development and implementation of pricing strategies to optimise revenue and profitability within this established InsurTech house. This role requires strategic thinking and expertise in SAAS platform product/Insurance/or Pricing Consultancy to drive business growth. Client Details Our client is a large organisation within the InsurTech and Technology Platform sector, known for its innovative approach and commitment to excellence in its field, partnerships with insurance houses globally and brokerage firms. With a strong presence in the market, they offer exciting opportunities for career advancement and professional growth. Description Head of Pricing - West Midlands Worcester InsurTech SAAS financial services Develop and execute pricing strategies to align with business objectives. Deep-dive product-set, customer needs and value. Analyse market trends and competitor pricing to optimise revenue opportunities. Collaborate with cross-functional teams (namely: Finance, Sales, Product, Legal, Development) to ensure pricing strategies are effectively implemented. Monitor and report on pricing performance and profitability metrics. Provide insights and recommendations to senior leadership on pricing adjustments, accounting for competitor analysis. Advanced Excel modelling. Profile Head of Pricing - West Midlands Worcester InsurTech SAAS financial services A successful Head of Pricing should have: A strong background in pricing strategies within the SAAS platform product/Insurance/or Pricing Consultancy sectors to drive business growth. Proven expertise in advanced Excel modelling. Experience working with cross-functional teams to drive business objectives, including C-Suite. Excellent accountability and self-motivation as an effective sole-contributor. A solid understanding of market dynamics and competitor analysis. Job Offer Head of Pricing - West Midlands Worcester InsurTech SAAS financial services Competitive salary range of 100,000 to 110,000 per annum. Permanent employment within a leading organisation in the SAAS platform product/Insurance/or Pricing Consultancy sectors. Opportunities for professional development and career progression. A collaborative and innovative working environment. Comprehensive support from a high-performing C-Suite team. This is a fantastic opportunity to make a significant impact as a Head of Pricing. If you have the expertise and ambition to excel in this role, we encourage you to apply today!

Internal Job Title: Head of Sales - Energy Services Business: Lucy Electric UK Location: Thame / Field Based Job Reference No: 4084 Job Purpose: The role holder is accountable for the leadership and performance of the Energy Services Sales Team, owning the delivery of the sales budget and actively driving business expansion. They will create and execute a sector strategy designed to generate profitable growth and establish Lucy Electric Energy Services as the partner of choice across the sector. Business Overview: Lucy Electric is an international leader in intelligent secondary power distribution products and solutions, with features such as remote operation and monitoring. Linking energy generation to consumption, the business specialises in high-performance medium and low-voltage switchgear for utility, industrial and commercial applications. Job Context: This role operates within Lucy Electric Energy Services and is central to the growth and performance of the business. The role holder is responsible for providing strong leadership to the Energy Services Sales Team, ensuring clarity of direction, high standards of execution, and a culture focused on customer value and commercial performance. Operating in a competitive and fast-moving market, the postholder is accountable for delivering the sector's sales budget and driving sustainable business expansion through effective market engagement and strategic planning. Working closely with internal stakeholders-including Operations, Engineering, Commercial, and Senior Leadership-the role holder will develop and implement a sector strategy that supports profitable growth, increases market share, and strengthens the company's position as the partner of choice. Success in the role requires a blend of commercial acumen, sector insight, strong relationship-building skills, and the ability to influence decision-making across both customers and internal teams. Job Dimensions: The role will be field/ home based with regular visits to Lucy Electric offices and customers within the UK & Ireland. Travel to overseas locations will occasionally be required. The Employee's home base must be located on the UK/Ireland mainland. Key Accountabilities: Sector Sales Leadership Provide clear direction and leadership to the Energy Services Sales Team, ensuring strong execution of sales plans and delivery of profitable growth across UK Industrial and utility customers. Sales Budget & Pipeline Ownership Own the sales budget, forecasting, and pipeline governance, ensuring accurate visibility of opportunities across service contracts, maintenance programmes, HV/LV engineering services, retrofits, upgrades, and asset lifecycle offerings. Energy Services Strategy Execution Develop and implement a sector-specific commercial strategy that grows market share in energy infrastructure services, aligns with operational capability, and positions the business as the preferred partner for electrical network services. Customer & Stakeholder Engagement Build trusted relationships with key customers, including industrial clients, distribution network operators, EPCs, and energy-intensive businesses, ensuring long-term customer retention and recurring service revenue. Commercial & Technical Bid Governance Oversee the preparation and approval of proposals, tenders, pricing, and commercial agreements, ensuring technical accuracy, profitability, and compliance with internal governance. Cross-Functional Collaboration Work closely with Operations, Engineering, Commercial, and Project Delivery teams to ensure proposals reflect deliverable solutions and that customer commitments are fully supported. Market & Competitor Insight Monitor developments in energy transition, industrial electrification, grid resilience, and emerging service needs, translating insights into actionable sales plans and new service offerings. Development of Long-Term Service Opportunities Drive the expansion of service contracts, planned maintenance frameworks, condition assessments, asset lifecycle support, and modernisation programmes to create sustainable, recurring revenue streams. Team Performance & Capability Development Lead, coach, and develop the sales team, ensuring strong technical understanding of HV/LV services, effective customer engagement, and a high-performance culture. Set clear sales targets for the team and take responsibility for ensuring these targets are achieved. Continuous Improvement & Sales Process Excellence Enhance sales tools, systems usage, reporting standards, and forecasting accuracy to support data-driven decision-making and operational alignment. Knowledge, and Experience Minimum: • Proven leadership experience in a senior sales or commercial role within the Energy Services, Electrical Engineering, Utilities, or Industrial Services sector. • Strong track record of delivering sales growth, meeting revenue and margin targets, and managing large, complex sales pipelines. • Experience selling technical or engineering-led services, such as HV/LV maintenance, retrofits, upgrades, modernisation programmes, or asset lifecycle solutions. • Demonstrated success in building long-term customer relationships with industrial clients, DNOs, EPCs, or energy-intensive sectors. • Experience leading and developing a high-performing sales team, including performance management, coaching, and capability building. • Proven ability to develop and execute sector growth strategies, including market positioning and value proposition development. • Strong commercial acumen, including pricing models, bid management, negotiation, and governance of complex service contracts. • Cross-functional experience, working collaboratively with Operations, Engineering, Project Delivery, Finance, and Marketing to create deliverable customer solutions. • Understanding of the UK energy sector, including regulatory drivers, energy transition trends, industrial electrification, and grid resilience challenges. • CRM and sales process governance experience, ensuring pipeline accuracy, forecasting discipline, and use of data to inform decisions. Behavioural Competencies • Leadership & People Management: Ability to inspire, coach, and develop a team to achieve high performance. • Commercial & Financial Acumen: Strong understanding of profitability, pricing, margins, and cost drivers in service-based businesses. • Technical Aptitude: Ability to understand and communicate HV/LV engineering services, asset management concepts, and network operation principles. • Customer-Centric Mindset: Skilled at understanding customer needs and shaping service offerings that add value. • Strategic Thinking: Able to set clear direction, evaluate market opportunities, and build long-term business plans. • Strong Negotiation & Influencing Skills: Comfortable managing complex negotiations with senior stakeholders. • Analytical & Problem-Solving Skills: Able to interpret data, spot trends, and make sound commercial decisions. • Excellent Communication Skills: Clear, persuasive communicator with the ability to engage customers, senior leaders, and internal teams. • Results-Driven Approach: Focused on outcomes, with strong ownership and accountability for performance. • Adaptability & Resilience: Able to navigate a fast-paced, technical, and evolving market environment. Qualifications Essential • Degree in Business, Engineering, Energy, or a related field. • Evidence of continuous professional development in sales leadership or commercial management. Does this sound interesting? We would love to hear from you. Our application process is quick and easy. Apply today! / About Us: Lucy Electric is an international leader in intelligent secondary power distribution products and solutions, with features such as remote operation and monitoring. Linking energy generation to consumption, the business specialises in high-performance medium and low-voltage switchgear for utility, industrial and commercial applications.

Store Manager £37,000-£40,000 Full-time & every second Saturday Occasional travel between two local branches We're recruiting on behalf of our client and looking for a driven, hands-on Store Manager to lead operations across our established paint and hardware retail stores. If you thrive in a fast-paced trade environment, know how to motivate a team, and love delivering exceptional customer service, this role will feel like home. Key Responsibilities Store Management - Oversee daily running of the branch to ensure smooth, efficient performance Team Leadership - Motivate, coach, and support staff to achieve their best Customer Service - Provide outstanding service to both trade and retail customers Sales Performance - Achieve targets and maximise store profitability Merchandising - Maintain high presentation standards across the store Stock Control - Monitor stock, manage ordering, and maintain availability Supplier Relations - Build strong working relationships with suppliers and customers Health & Safety - Ensure compliance at all times Multi-Site Support - Provide cover and support across two branches when required Cash Handling - Oversee opening/closing, cashing up, and reporting What We're Looking For Retail Store Management Experience - Ideally within paint, hardware, decorating, builders' merchants or trade retail Strong Store Manager leadership and communication skills Excellent organisational and problem-solving ability Customer-focused, proactive, and confident in a busy environment Reliable, flexible, and able to adapt quickly POS, IT and stock management experience Desirable Skills Paint & Decorating Knowledge Experience serving both retail and trade customers Driving licence (preferred, not essential) Key Benefits Competitive salary £37,000- £40,000 Annual performance-related bonus Monthly sales target bonus Staff discount across all stores Company pension For full details, just ask - we offer additional company benefits beyond those listed above.

The Head of Pricing will lead the development and implementation of pricing strategies to optimise revenue and profitability within this established InsurTech house. This role requires strategic thinking and expertise in SAAS platform product/Insurance/or Pricing Consultancy to drive business growth. Client Details Our client is a large organisation within the InsurTech and Technology Platform sector, known for its innovative approach and commitment to excellence in its field, partnerships with insurance houses globally and brokerage firms. With a strong presence in the market, they offer exciting opportunities for career advancement and professional growth. Description Head of Pricing, SaaS Worcester InsurTech SAAS financial services Develop and execute pricing strategies to align with business objectives. Deep-dive product-set, customer needs and value. Analyse market trends and competitor pricing to optimise revenue opportunities. Collaborate with cross-functional teams (namely: Finance, Sales, Product, Legal, Development) to ensure pricing strategies are effectively implemented. Monitor and report on pricing performance and profitability metrics. Provide insights and recommendations to senior leadership on pricing adjustments, accounting for competitor analysis. Advanced Excel modelling. Profile Head of Pricing, SaaS Worcester InsurTech SAAS financial services A successful Head of Pricing should have: A strong background in pricing strategies within the SAAS platform product/Insurance/or Pricing Consultancy sectors to drive business growth. Proven expertise in advanced Excel modelling. Experience working with cross-functional teams to drive business objectives, including C-Suite. Excellent accountability and self-motivation as an effective sole-contributor. A solid understanding of market dynamics and competitor analysis. Job Offer Head of Pricing, SaaS Worcester InsurTech SAAS financial services Competitive salary range of 100,000 to 110,000 per annum. Permanent employment within a leading organisation in the SAAS platform product/Insurance/or Pricing Consultancy sectors. Opportunities for professional development and career progression. A collaborative and innovative working environment. Comprehensive support from a high-performing C-Suite team. This is a fantastic opportunity to make a significant impact as a Head of Pricing. If you have the expertise and ambition to excel in this role, we encourage you to apply today!

EUC Engineer (Intune / Modern Workplace) Location: London with 1 day WFH Salary: £45,000+ Benefits Are you a hands-on EUC Engineer looking to grow your career in Modern Workplace technologies? Our client, a fast-growing London-based MSP, is looking for someone solid at 2nd line support with a focus on Intune, Microsoft 365, and Azure AD. For this role they need someone who has administered an MDM Platform - ideally someone who has created and managed policies and configuration profiles, this will be essential to the role so if you have experience of this, please do make sure it is highlighted on your application and CV. Role: Join a small, friendly technical team where you'll manage and support end-user computing environments across multiple clients. You'll work with Intune to configure and manage devices, troubleshoot issues, support Windows 10/11, and help with onboarding/offboarding processes. There's a strong emphasis on learning and development, with future opportunities to take on more design and leadership responsibilities as the company grows. This role is well suited to an EUC/Intune Engineer who enjoys being a key technical resource within the team, someone confident handling escalations, supporting junior engineers, and acting as a trusted point of contact for customers. Technical Experience: Solid 2nd line EUC support experience, ideally in an MSP environment. Strong hands-on experience with Intune. Knowledge of Windows 10/11 and Microsoft 365. Familiarity with Azure AD / Entra ID. Problem-solving skills and a customer-focused approach. Enthusiasm for learning and developing in modern workplace technologies. Nice to Have: Exposure to Autopilot and device lifecycle management. Understanding of endpoint security concepts. Microsoft certifications or willingness to work towards them. What's on Offer: Hybrid working model in London. Friendly, collaborative technical team. Training, learning, and career progression opportunities. Exposure to a variety of client environments and technologies. Opportunity to grow alongside a company aiming to double in size over the next 10 months. Please note: this role does not offer visa sponsorship. Key Words: EUC, End User Computing, Intune, Modern Workplace, Office365, Azure, Entra, Support, Admin, Administration, Technical, 2nd Line

Your new company Hays are delighted to be supporting an award-winning housing provider in the West Midlands in recruiting an Asset Manager to join them on a permanent basis. This organisation is dedicated to creating safe, sustainable homes and fostering a supportive, collaborative environment. As they continue to grow and innovate, they're looking for an experienced Asset Manager to lead their asset management strategy and make a real impact on the communities they serve. Your new role As Asset Manager, you'll take ownership of building assets and landlord services, ensuring every aspect of property management meets the highest standards. You will: Lead on reactive maintenance, planned works, and major projects, delivering cost-effective solutions on time and within budget. Drive the capital programme aligned with the overall strategy, including carbon net-zero and retrofit initiatives. Ensure compliance with regulatory standards, health and safety, and legal obligations. Manage and mentor a small team, providing strong leadership and guidance. Build lasting relationships with tenants, contractors, and partners as a trusted senior point of contact. Oversee procurement, budget management, and process improvements to enhance service delivery. This is a pivotal role where you'll contribute to strategic decisions and help shape the future of housing services. The role is Monday to Friday, with flexibility offered on a hybrid working basis. What you'll need to succeed In order to succeed in this role you will have: At least 2 years' experience in surveying, repairs, or maintenance management. A qualification in a construction-related discipline (ONC, HNC or equivalent). Strong knowledge of building construction, defects, and compliance requirements. Proven ability to manage budgets, contractors, and procurement processes. Excellent communication, organisational, and problem-solving skills. A customer-first mindset and the ability to lead and inspire a team. Full right to work in the UK is required at the time of application as no Visa sponsorship will be offered for this role. Applicants without the right to work in the UK at the time of application need not apply. What you'll get in return In return you will receive an excellent basic salary of up to 45,000 per annum dependent on experience, plus further benefits including 35 days annual leave (including bank holidays), flexible/hybrid working, on-site parking, and other benefits including Medicash and health & wellbeing support. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

IT Support Engineer (Weekend Shift - 4 day working week) We are recruiting for an IT Support Engineer to support our customers. You will be based at our head office in Whiteley. You will sit with our knowledgeable Service Desk when at head office, who will fully support you in your day to day. You will be utilising your excellent and prompt customer support skills and will represent Tailor Made Technologies in a professional and courteous manner over the phone, email and face to face. This role operates on a 4-day working week, Friday through Monday (preferred) or Saturday through Tuesday, with working hours of 8:00am to 6:00pm. Weekend shifts (Saturday and Sunday) are worked from home, with weekdays based at the office in Whiteley. Who is Tailor Made Technologies Join a Trusted Partner for Transformative Managed Technology. Experts in Managed IT, Cyber Security and Communications solutions, Tailor Made Technologies (TMT) is on a mission to help small and medium-sized enterprises leverage business technology to achieve their goals. Partnership-focused with a deep and deliberate understanding of customers' strategic goals, our in-house teams tailor our services to suit every client's unique requirement and drive business growth. Through comprehensive offerings, broad technical knowledge and excellent customer service, we ensure your business-critical IT and Communications systems work seamlessly in the background, unleashing you to fulfil your targets. Benefits of working for Tailor Made Technologies: A competitive salary Training opportunities set out with a clear training structure Progressive working environment with access to voice your opinions to decision makers 25 days holiday plus bank holidays Birthday day Flexi Health plan cover IT Purchasing Scheme Company Pension Free onsite parking and a brilliant breakout room which provides a free breakfast and a pool table Duties and Responsibilities of our IT Support Engineer: To provide excellent customer care and support through efficient and organised ticket management. Providing first response fixes to customers via the phone, face to face, or email. Providing resolution to incidents, requests, and appropriately escalating all others. Ticket triage - assessing ticket priorities and escalating when required. Liaising with third parties and customers with regards to incident resolution and requests. Handling customer requests and escalate according to company procedures. Manage work queues and prioritise events, ensuring compliance with SLAs. Assist the service desk team leader in managing our service desk to deliver excellent customer service. Work efficiently and productively to achieve and exceed SLAs and KPIs. Your Previous Experience: Experience with how an ITIL service desk runs. Active Directory configuration and administration. An understanding of Group Policy. General networking skills. An understanding of DNS. Good understanding of Office 365. Good understanding of Microsoft Azure. An understanding of Microsoft Intune. Essential Skills: Excellent communication skills. Organisational skills. Results driven with a proven track record of achieving. Team player. Self-motivated and proactive. Ability to be resilient and to work under pressure. Apply today with an up-to-date CV.

CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting an Assistant Building Manager to join the team in Manchester. About the Role: As a CBRE Assistant Building Manager , you will supervise a team responsible for the coordination of a variety of departmental and financial activities. This job is part of the Property Management job function. They are responsible for operating buildings on behalf of a client or group. What You'll Do: Work with multiple Market Leaders to identify opportunities to improve service delivery to customers. Verify the database of vendor management information is accurate and up to date. Review and approve vendor invoices, billings, expense reports, accounts receivables, and contract execution process. Ensure service and support provided by the team is consistent and timely. Responsible for review of data integrity across systems. Ensure compliance with company policy, real estate law, and QHSE regulations. Assist with the development of best practices, policies, procedures, and initiatives to support operations. Participate in the internal audit process i.e. ISO Audits, LEED/WELL, CBRE QHSE Audits, etc. To carry out regular inspection audits of the site core areas, including quality standards, QHSE, and any other client requirements. What You'll Need: Bachelor's Degree preferred with 3 - 5 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered. IOSH Managing Safely, or experience in monitoring Health & Safety compliance obligations Experience working with BMS & CMMS Systems Building Regulation Knowledge i.e. LOLER, PUWER, Work at Height, Fire Safety etc Requires the ability to explain complex concepts or sensitive information. Knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc. Excellent organizational skills with a master- level inquisitive mindset. Good personal organisation; time management and the ability to prioritise Why CBRE When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values - respect, integrity, service and excellence - and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants. Applicant AI Use Disclosure We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.

Customer Delivery Executive If you care about social value - and you want a role where that care drives everything you do - read on. £33,000 £35,000 Permanent Hybrid (2 3 days in office) Walworth Town Hall in Elephant & Castle, London 25 days holiday + bank holidays + your birthday off Private medical insurance 6 paid volunteering days Annual learning budget Pension matched to 5% ABOUT THE COMPANY Social Value Portal is the UK's market leader in social value measurement and reporting. Founded in 2014, the business helps organisations across the public, private, and voluntary sectors measure and maximise the social impact they create - using the gold-standard TOM System framework. To date, the platform has helped unlock over £56bn of social value. The business is scaling globally, and they're building the team to match. THE ROLE As a Customer Delivery Executive, you'll be the day-to-day point of contact for public sector members using the Social Value Portal platform. Reporting to the Customer Delivery Manager, your job is to help members embed social value into their procurement processes making sure they can measure, report, and communicate the impact they're delivering. Success in this role means members who are confident, well-supported, and getting real value from the platform. WHAT YOU'LL BE DOING You'll: Train members and suppliers on the TOM System and Social Value Portal platform Support members to embed social value into their procurement and reporting processes Build and maintain strong relationships across a portfolio of public sector accounts Monitor usage and delivery metrics - flagging issues and driving improvement Extract and analyse platform data to produce social value reports for members Manage customer cases efficiently, keeping accurate records in the CRM Represent the voice of the customer internally, sharing feedback to improve the product WHAT YOU'LL BRING Essential: Proven experience in a customer-facing role, ideally within the public sector or social value space Working knowledge of social value principles or procurement frameworks Strong communication skills - written and verbal - with the ability to translate complex ideas clearly Experience working with a CRM system Useful, not essential: Familiarity with the TOM System framework Experience with Salesforce Background in public sector procurement or contract management BENEFITS & CULTURE Financial: £33,000 £35,000 base salary (depending on experience), ethically invested pension matched to 5%, life assurance at 4x salary, enhanced parental leave. Flexibility: Hybrid working - 2 to 3 days in the Walworth Town Hall in Elephant & Castle. Development: Annual learning budget, plus access to the Social Value Academy. Six paid volunteering days per year. Wellbeing: Private medical insurance, 24/7 Employee Assistance Programme (including face-to-face counselling), cycle to work scheme. Leave: 25 days holiday plus UK bank holidays, your birthday off, and annual increases after 3 years' service. WORKING ARRANGEMENTS Location: Walworth Town Hall in Elephant & Castle, London Contract: Permanent Full-time Working pattern: Hybrid - 2 to 3 days in the office per week INTERESTED? Apply below, or if you'd like to know more before sending a CV, feel free to get in touch and we'll be happy to chat through the role.

Job Role - Head of Heat Network Management Salary - Competitive + Benefits Location - London - Hybrid Job Type - Permanent Reports To - Director of Portfolio & Growth This is not a routine compliance role. It is a chance to build the governance infrastructure that will define how one of the UK's largest property managers meets the demands of a rapidly evolving regulatory landscape. About the Company FirstPort is the UK's leading residential property management business, managing thousands of developments across England, Scotland, and Wales. A TPI-accredited, Property Ombudsman-registered company, FirstPort serves close to a million residents and works with developers, freeholders, RMCs, and RTMs to deliver consistently excellent property management. Across its portfolio of 100+ residential and mixed-use heat networks, FirstPort is making a significant investment in energy governance and compliance in response to the Energy Act and the emergence of Ofgem as the active regulator for the sector. The Role Reporting to the Director of Portfolio and Growth, the Head of Heat Network Management will own the full compliance, governance, metering, billing, and customer protection agenda across FirstPort's entire heat network portfolio. This is a senior, high-profile role that combines deep regulatory expertise with hands-on leadership of a specialist multi-disciplinary team spanning technical staff, accountants, and customer service representatives. The successful candidate will act as the organisation's primary interface with Ofgem, take formal accountability for compliance sign-off, and build the frameworks and controls that give senior leadership and the Board confidence in the organisation's regulatory position. Alongside managing current obligations, the role carries a clear mandate to drive data quality improvement, develop metering strategy, and position the function as a centre of excellence, and in time, a value-generating part of the business. Key Responsibilities Regulatory Leadership & Policy Lead the interpretation and implementation of heat network regulation, translating legal and policy requirements into robust internal frameworks aligned with leasehold obligations Track legislative and regulatory developments proactively, adapting internal policy, procedures, and team training in response to changes as they emerge Provide expert input into the organisation's broader strategic response to the Energy Act, leasehold reform, and related regulatory developments Regulatory Leadership & Policy Act as the organisation's lead interface with Ofgem, ensuring accurate, timely, and transparent regulatory reporting and full readiness for audit and inspection Build and maintain effective working relationships with Ofgem and other relevant regulatory and industry bodies, positioning FirstPort as a credible and well-governed operator Compliance Assurance & Risk Provide oversight and formal assurance that all heat network activities meet regulatory requirements, identifying and mitigating compliance, financial, and reputational risk across the portfolio Establish governance structures and reporting frameworks that give senior leadership and the Board clear, timely visibility of compliance status, risk exposure, and portfolio performance Metering, Billing & Data Governance Set and oversee the strategy and controls for metering, billing, and data management to ensure accuracy, integrity, and full regulatory compliance across the portfolio Drive improvements in data quality and management systems to meet current and emerging regulatory requirements, with a credible roadmap toward smart metering and buildings capability Ensure billing governance, reconciliation, and data validation processes are robust, well-documented, and consistently applied Debt & Financial Governance Ensure debt management practices across the heat network portfolio are fair, compliant, and effectively governed, balancing financial performance with resident protection Maintain strong analytical oversight of debt data, arrears trends, and financial risk, providing timely recommendations to senior leadership Leadership & Team Development Lead, develop, and align a specialist multi-disciplinary team including technical specialists, accountants, and customer service representatives, fostering a culture of accountability, transparency, and continuous improvement Build cross-functional capability across the team, ensuring colleagues understand regulatory obligations and the standards expected of them in day-to-day delivery Customer Protection & Experience Embed customer protection, transparency, and fairness into all aspects of heat network delivery, ensuring positive resident outcomes and full compliance with consumer protection obligations Ensure the team responds effectively to customer concerns and escalations, maintaining the standards expected of a regulated operator Supply Chain Oversight Monitor site-specific plant maintenance across the heat network portfolio, ensuring supply chain performance is effectively managed, works are appropriately scoped, and maintenance proposals represent fair value and sound technical justification Person Specification - Essential Strong, working knowledge of heat network regulation and energy compliance frameworks, including the Energy Act and emerging Ofgem requirements Significant experience in metering and billing operations within a regulated environment, with demonstrated oversight of billing governance, reconciliation, and data validation Proven experience engaging with Ofgem or equivalent regulatory bodies, including formal reporting, audit preparation, and compliance assurance Experience designing and implementing compliance frameworks, translating regulatory requirements into operational policy and controls Demonstrable experience supporting or overseeing debt management strategies in a customer-facing, regulated context Senior leadership and line management experience, with the ability to lead multi-disciplinary teams and build cross-functional capability Strong analytical capability with the ability to interpret complex data, identify risk, and present clear findings to senior stakeholders Excellent communication skills, comfortable engaging with regulators, executive leadership, residents, and operational teams Person Specification - Desirable Experience working within a large-scale residential property management or housing business Familiarity with leasehold legislation, property deed requirements, and the obligations of property managers in relation to heat network delivery Experience developing or overseeing smart metering strategy or a smart buildings platform implementation Exposure to a PE-backed or high-growth business environment Experience contributing to regulatory consultations or industry working groups Key Competencies Regulatory authority: the ability to represent FirstPort confidently with Ofgem, industry bodies, and executive stakeholders, with the credibility that comes from genuine expertise Governance-led thinking: a natural instinct to build structures, frameworks, and controls that deliver consistent, auditable outcomes rather than managing compliance reactively Clarity under complexity: the ability to translate fast-changing legislation into clear, actionable internal policy without unnecessary delay or over-complication Commercial awareness: an understanding of how compliance and financial performance interact, and how the function can add value beyond pure risk mitigation Collaborative leadership: a leader who brings people with them and builds effective working relationships across technical, financial, and operational functions Resilience and agility: the confidence to operate in a fast-changing regulatory environment, hold firm on standards when it matters, and adapt quickly when the rules change What FirstPort Offers Competitive base salary, dependent on experience Private medical insurance and life assurance Pension with matched employer contributions Accredited CPD and professional development support Employee wellbeing and discount programme including discounted gym membership Extended maternity and paternity provisions Board-level visibility and genuine career development prospects The opportunity to build and lead a compliance function with real scope and strategic significance Recruitment Disclaimer This vacancy is being managed exclusively by Dan Rodgers at Joshua Robert as part of a retained search assignment. All applications and expressions of interest submitted in response to this advert will be forwarded directly to Dan Rodgers for review and management as part of the recruitment process. Direct approaches or applications to the client organisation may be redirected to Joshua Robert. By submitting your application, you acknowledge that your details may be shared with Dan Rodgers and the Joshua Robert Recruitment Team for the purposes of this recruitment process and in accordance with applicable data protection regulations.

Are you ready to take your career to new heights? This is your chance to join a forward-thinking company that values innovation, customer relationships, and growth. As a Business Development / Key Account Manager - UK Distribution, you'll play a pivotal role in shaping the future of the company's UK operations, driving success through dynamic strategies and exceptional client engagement. This position offers the perfect blend of autonomy and collaboration, enabling you to make a tangible impact while working alongside a supportive leadership team. What You Will Do: - Build and maintain strong relationships with existing clients while identifying and securing new business opportunities to drive growth. - Meet with customers to understand their needs, educate them on the company's products, and develop tailored solutions that exceed expectations. - Collaborate with the Marketing Manager to create impactful promotional materials and drive sales through effective cross-selling strategies. - Conduct site visits, including projects at height, to enhance client relationships and ensure compliance with applicable safety standards. - Prepare and present insightful monthly reports, proposals, and sales meeting slides to keep stakeholders informed and engaged. - Act as a key communication link between customers, marketing, and the internal admin team, ensuring seamless service and prompt issue resolution. What You Will Bring: - Proven sales experience, ideally in a relevant marketplace, with a track record of managing Distributors and Agents. - Strong communication and interpersonal skills, with the ability to build trusted relationships at all organisational levels. - A technical mindset or background in construction-related disciplines, coupled with excellent problem-solving and negotiation abilities. - Self-motivation and a proactive approach to identifying opportunities and driving business forward. - Proficiency in MS Office tools and CRM systems, along with a full, clean UK driving licence (you will be visiting clients 2-3 times nationally each week, with 3-4 nights away per month). - A background in construction or safety would be ideal. As a Business Development / Key Account Manager - UK Distribution, you'll contribute to the company's mission by delivering exceptional customer service, driving sales targets, and continuously proposing innovative solutions. Your efforts will directly support the company's goals of growth, customer satisfaction, and industry leadership. Location: This role is based in the Mildands, with travel required to meet clients and attend site visits. Interested?: If you're ready to take on this exciting opportunity and make a lasting impact, apply now to become the next Business Development / Key Account Manager - UK Distribution. Don't miss your chance to be part of a company that values your expertise and ambition! Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency. In order for your CV to be processed effectively, please ensure your name, email address, phone number and location (post code OR town OR county, as a minimum) are included.