2969 jobs found

GROUP ACCOUNTANT Banbury, Oxfordshire Salary to £75,000 T2M Resourcing have been retained to recruit this Group Accountant role for a leading software services company due to internal promotion. This hybrid role (3 days in the office / 2 days flexible) is within easy walking distance of London Euston and Kings Cross railway stations! This privately equity backed group has an exceptional customer base and comprises a number of group companies that complement each other, generating multiple recurring revenue streams. The role requires a technically strong qualified accountant with prior experience of working as a Group Accountant or auditing group companies. What will you be doing? The Group Accountant reports to the Group Financial Controller and manages a small team of part qualified staff. The company use Xero accountancy software and make extensive use of Excel. Your responsibilities will include: Responsibility for all aspects of month end management accounts and statutory reporting processes (UK GAAP & IFRS), consolidating results from multiple UK and US entities. Ensure all statutory reporting requirements are submitted on a timely basis, including CT, VAT & R&D tax credit submissions Being the key point of contact for external auditors Review of balance sheet reconciliations for all group companies Cashflow reporting and treasury management including some client cash accounting funds Accounting for and processing group cost recharges Lead and develop a small team Take the initiative on improving processes and procedures, making best use of technology (including AI) to ensure that the business can scale up whilst being highly efficient Work with the Head of FP& to ensure the flow of high quality and accurate data & insights Work with the group Financial Controller and other senior leadership team members on the delivery of ad-hoc projects What are we looking for? This is an exciting time to join a highly successful and growing company where you can utilise your accounting skills and experience whilst continuing to develop on a professional and personal level. The company takes great pride in its open and progressive culture where everyone can have their say and make a positive difference! Key skills and experience we require are: Fully qualified accountant (ACA/ACCA/ACMA) with prior experience of working in a similar group accounting role OR seeking their first move from Public Practice. Great IT skills (particularly Excel) with a strong interest in implementing new technology to improve processes and efficiency Excellent communication skills (at all levels) with the ability to influence and inspire Passionate about accuracy and meeting deadlines Highly efficient but relaxed in style the company has a friendly and collegiate culture where staff take personable accountability but love working as part of a team A good level self-awareness able to identify personal development needs as well as key strengths that contribute to the overall success of the business What s in it for you? In addition to a competitive salary, the business provides an excellent range of benefits including decent matching pension scheme, 4X life assurance, Health cash care plan, 27 days leave plus bank holidays, additional day for volunteering and hybrid working. Please note: Candidates MUST be committed to working in the office 3 days per week (2 days WFH / flexible) and have the right work in the UK on a permanent basis without the need for sponsorship.

Assistant Client Manager Manchester £45,000 - £55,000 + Hybrid Working + Clear Progression If you're a qualified Senior Accountant ready to step into management, or an established Assistant Manager looking for a firm where people genuinely come first, this could be the opportunity you've been waiting for. We're working with a rapidly growing accountancy and advisory practice that has built an outstanding reputation for combining technical excellence with a highly supportive culture. Following continued growth, they are looking to appoint an Assistant Client Manager to join their expanding Business Services team in Manchester. This is far more than a compliance-focused role. You'll become a trusted adviser to a diverse portfolio of owner-managed businesses, working closely with ambitious entrepreneurs and established companies while developing your own leadership skills and progressing your career. The Opportunity As an Assistant Client Manager, you'll play a key role in managing client relationships, reviewing accounts work, mentoring junior team members and supporting senior leadership with the delivery of exceptional client service. You'll have genuine autonomy, direct client exposure and the opportunity to influence the growth of both your clients and the wider business. The successful Assistant Client Manager will inherit a varied portfolio and work with businesses across multiple sectors, giving you exposure to a broad range of commercial challenges and opportunities. What You'll Be Doing Managing your own portfolio of clients and acting as their primary point of contact Building long-term relationships and becoming a trusted adviser to business owners Reviewing statutory accounts, management accounts and associated compliance work Supporting clients with commercial and financial queries throughout the year Working closely with Directors and Senior Managers to deliver an outstanding client experience Managing workflow across your portfolio to ensure deadlines and service levels are achieved Identifying opportunities to provide additional services and add value to clients Supervising, coaching and developing junior members of the team Reviewing work prepared by junior staff and providing constructive feedback Supporting wider business development and networking initiatives Collaborating with colleagues across tax, audit and advisory teams to deliver joined-up solutions About You We're keen to speak with ambitious practice professionals who enjoy working closely with clients and are looking to progress into a broader leadership role. You'll ideally have: ACA or ACCA qualification Previous experience as a Senior Accountant, Client Manager or Assistant Manager within accountancy practice Experience managing a portfolio of owner-managed business clients Strong accounts preparation and client relationship skills A commercial mindset and genuine interest in helping clients succeed Excellent communication and interpersonal abilities Strong organisational skills and the ability to manage multiple priorities Experience reviewing the work of junior team members Confidence working directly with business owners and decision-makers Experience using CCH software would be advantageous, although this is not essential. What's On Offer? Salary between £45,000 and £55,000 depending on experience Flexible hybrid working arrangements Clear progression pathway towards Client Manager and Senior Management positions Generous annual leave allowance plus your birthday off Additional volunteering day each year Enhanced pension scheme Tailored learning and development programmes Ongoing professional development support Health and wellbeing initiatives Mental health support services Regular social, wellbeing and community events Modern and collaborative working environment Why Consider This Opportunity? This firm has experienced significant growth in recent years while maintaining a people-first culture that places genuine emphasis on employee wellbeing, development and career progression. They have created an environment where individuals are trusted, supported and encouraged to develop their careers at their own pace. The leadership team remains highly accessible, and there is a strong emphasis on collaboration rather than hierarchy. For an ambitious Assistant Client Manager seeking a role that offers responsibility, progression and meaningful client relationships, this represents an outstanding opportunity. To apply or discuss the position confidentially, please submit your CV today.

We are currently recruiting on behalf of our client for a Lead Bodyshop VDA position in Hoddesdon, Hertfordshire. This is a unique opportunity for an experienced VDA or Estimator to progress their career within a reputable, thriving bodyshop environment. Our client offers a professional working atmosphere, excellent development prospects, and a competitive salary package. Benefits for the successful Lead Bodyshop VDA: Competitive basic salary of up to 55,000 per annum Performance-based bonus scheme Standard 45-hour working week with a balanced schedule Supportive and professional team environment Opportunity for career development and progression Work in a forward-thinking, reputable organisation Opportunity to join a company committed to innovation and excellence Duties of the Lead Bodyshop VDA: Managing and overseeing the VDA and Estimator processes within the bodyshop Ensuring efficient and accurate vehicle assessments and repairs Leading a team to deliver high-quality service and enhance customer satisfaction Maintaining compliance with company policies and industry standards Liaising effectively with insurance companies and customers Ensuring productivity targets are achieved and work is completed on time Requirements of the Lead Bodyshop VDA: Proven experience as a VDA or Estimator in a busy bodyshop environment Strong leadership and organisational skills Sound knowledge of vehicle repair processes and industry standards Excellent communication skills Ability to work effectively under pressure and meet deadlines Full UK driving licence If you are prepared to take the next step as a Lead Bodyshop VDA and are looking for a challenging yet rewarding role, we encourage you to apply. To find out more about this exciting Lead Bodyshop VDA opportunity. Contact James Gilchrist, Automotive Recruitment Specialist at Perfect Placement covering Hoddesdon and Hertfordshire today to discover more about this fantastic opportunity. Our team of Automotive Recruitment Consultants all share a passion for finding our jobseekers the best jobs in the Automotive Industry. So, if you are looking to improve your career and want to hear about more Motor Trade Jobs in your local area, please contact us today.

We Make Morrisons From a Bradford market stall to the UK s fourth largest supermarket we are proud to be the Yorkshire food retailer serving customers across the UK over almost 500 stores and an online home delivery service. Our business is mainly food & grocery and, uniquely, we source & process most of the fresh food that we sell through our own manufacturing facilities. We re looking for an Operations Manager to join our team. Our Operations Manager s play a key role in helping our business to grow and succeed. It s their job to ensure that the store operations are running smoothly ensuring Morrisons is a better place for our customers to shop and our colleagues to work. Deputising for the Store Manager, it s really important our Operations Managers create an inclusive environment for all managers and colleagues, where everyone feels valued. Ensuring they role model great leadership skills they also oversee all aspects of the store including achievement of all operational KPI targets, driving high store standards, excellent safe and legal compliance and ensuring our managers are highly capable and motivated in order to create a high performing and engaged team. As the Operations Manager it is your job to: Be accountable for the end to end process of all operations within store, ensuring appropriate resource to deliver routines to the highest standard Continually identify, develop and mentor talent across the store and wider region that creates a pipeline of successors Continuously build capability of the Management team through stretching their accountability, and creating a plan for development areas Work in partnership with the People Manager to embed a culture of being comfortable with change across the store and supporting Managers to do the same An expert in safe and legal, ensuring all departments and colleagues are compliant with food safety laws Support Managers with forward-thinking action plans for their departments to increase performance Contribute to the development of the annual Store plan by having a commercial mindset to identify opportunities which will maximise performance Use freedom within the framework to develop local ideas to exceed sales targets and drive performance whilst motivating colleagues Build relationships with all key stakeholders in order to involve the right people to deliver continuous improvements that benefit the customer Lead by example to deliver exceptional standards and performance across the store whilst focusing most on what matters most for customers Oversee all processes in store which affect availability of products for our customers whilst building the capability of the Management team to feedback to the respective business areas to continuously improve customers experience Make time to understand from customers directly how we can improve our daily offer and build their feedback into improvement plans and work with central teams to provide insight and opportunity to continually improve the service we offer How do we say thank you? You will play a vital role in our business and have a huge impact on our success so not only will you receive excellent training, support and continued development but we will also offer a competitive salary and superb benefits package. Want more? Our benefits package not only includes a generous bonus but you will also receive an attractive pension scheme, private healthcare, as well as a colleague discount that we encourage you to share with your friends and family. We also offer a range of family friendly policies, including 26 weeks maternity and adoption leave along with neonatal and fertility leave. No doubt you'll have shopped in our stores before, but why not take a look at some of the areas our customers don't see, such as our warehouses and colleague canteens to get a real taste of life at Morrisons. Explore using our 360 tour here. About You Our operations managers must have previous experience in the retail industry. Experience of managing a large customer facing and high turnover operation (over £150k turnover per week) is essential. You also need to have: Strong leadership skills with the capacity to listen and respond. The ability to influence, listen and understand the external perspective to inspire and think broadly about new ways of doing things. Strong coaching skills. You must be able to give feedback to ensure common ways of working. A passion for driving talent and creating a successful team culture. The ability to resolve challenges and build trust between the full store team. Set clear objectives that link directly to each department that are aligned with Morrisons priorities. The power to create a culture that fosters and values collaboration. We are an equal opportunities employer and welcome applications from all sections of the community. About The Company Shopkeepers for over 100 years, we love providing our customers with a great shopping experience they won t find anywhere else. At just under 500 stores across the UK, our retail colleagues work as one team to provide plenty of food essentials, a great service and a buzz people enjoy. It s why our customers keep coming back for more. The UK s 4th largest supermarket, we provide great value for money and good quality fresh food and groceries to over 11 million customers every week. Our focus on freshness makes us stand out as we prepare more fresh food in-store than any other supermarket. It s challenging. It s fast-paced. But from Market Street to checkout our friendly team loves going above and beyond to bring our customers what they want. At Morrisons we believe in investing in our colleagues and industry-leading training programmes. We provide our colleagues with the opportunities they need to make it to the top. Many of our store managers started out on the shop floor. They ve been there and done that. It s how they know how to support our colleagues and help our customers so well.

Office Manager Location: Wednesbury, West Midlands Job Type: Permanent, Full Time Salary: £35,000 - £45,000 The Opportunity We are recruiting an experienced Office Manager to join a successful and growing manufacturing business in the West Midlands. This is a highly visible role within the organisation, offering the opportunity to take ownership of office operations, customer service activities and sales order processing, whilst working closely with the General Manager and wider leadership team. The successful candidate will be responsible for ensuring the smooth day-to-day running of the office, leading and developing a growing team, supporting operational projects and driving high standards across the business. This is not a traditional Office Manager position. We are looking for someone who can lead from the front, challenge where necessary, improve processes and play a key role in supporting the continued growth of the business. Key Responsibilities Oversee the day-to-day operation of the office environment Manage customer service and sales order processing activities Lead, coach and develop a growing office and customer service team Ensure high levels of customer service are maintained at all times Act as the main point of contact for office-related and customer service enquiries Support the General Manager and senior leadership team with operational and administrative activities Coordinate office suppliers, facilities, equipment and service providers Support and lead projects focused on operational efficiency, sustainability and continuous improvement Assist with onboarding activities and local people-related processes Liaise with internal departments to ensure effective communication and service delivery Monitor building maintenance, utilities and site security requirements Support Health & Safety compliance and coordinate relevant training activities Identify opportunities to improve processes, systems and ways of working About You We're looking for more than an administrator. You will be a confident, resilient and highly organised individual who enjoys taking ownership and making things happen. You will be comfortable working in a fast-paced environment, managing competing priorities and building strong relationships across all areas of the business. You will have: Previous experience within an Office Manager, Administration Manager, Operations Support Manager or similar leadership role Experience managing, motivating and developing team members Strong customer service and order processing experience Excellent organisational and multitasking skills Strong communication and stakeholder management abilities A proactive, hands-on approach with the confidence to challenge and drive accountability when required Good working knowledge of Microsoft Office applications A solutions-focused mindset with strong problem-solving skills Experience within a manufacturing, packaging, logistics or operational environment would be advantageous Why Apply? This is an excellent opportunity to join a growing business where you can genuinely make an impact. The role offers significant exposure across the organisation and would suit someone who enjoys taking ownership, leading teams and helping drive operational excellence. You'll be joining a business that values initiative, teamwork and continuous improvement, with the opportunity to influence both people and processes as the company continues to grow. If you're an experienced office or customer service leader looking for your next challenge, we'd love to hear from you. Apply now with your CV for immediate consideration.

Customer Delivery Executive If you care about social value - and you want a role where that care drives everything you do - read on. £33,000 £35,000 Permanent Hybrid (2 3 days in office) Walworth Town Hall in Elephant & Castle, London 25 days holiday + bank holidays + your birthday off Private medical insurance 6 paid volunteering days Annual learning budget Pension matched to 5% ABOUT THE COMPANY Social Value Portal is the UK's market leader in social value measurement and reporting. Founded in 2014, the business helps organisations across the public, private, and voluntary sectors measure and maximise the social impact they create - using the gold-standard TOM System framework. To date, the platform has helped unlock over £56bn of social value. The business is scaling globally, and they're building the team to match. THE ROLE As a Customer Delivery Executive, you'll be the day-to-day point of contact for public sector members using the Social Value Portal platform. Reporting to the Customer Delivery Manager, your job is to help members embed social value into their procurement processes making sure they can measure, report, and communicate the impact they're delivering. Success in this role means members who are confident, well-supported, and getting real value from the platform. WHAT YOU'LL BE DOING You'll: Train members and suppliers on the TOM System and Social Value Portal platform Support members to embed social value into their procurement and reporting processes Build and maintain strong relationships across a portfolio of public sector accounts Monitor usage and delivery metrics - flagging issues and driving improvement Extract and analyse platform data to produce social value reports for members Manage customer cases efficiently, keeping accurate records in the CRM Represent the voice of the customer internally, sharing feedback to improve the product WHAT YOU'LL BRING Essential: Proven experience in a customer-facing role, ideally within the public sector or social value space Working knowledge of social value principles or procurement frameworks Strong communication skills - written and verbal - with the ability to translate complex ideas clearly Experience working with a CRM system Useful, not essential: Familiarity with the TOM System framework Experience with Salesforce Background in public sector procurement or contract management BENEFITS & CULTURE Financial: £33,000 £35,000 base salary (depending on experience), ethically invested pension matched to 5%, life assurance at 4x salary, enhanced parental leave. Flexibility: Hybrid working - 2 to 3 days in the Walworth Town Hall in Elephant & Castle. Development: Annual learning budget, plus access to the Social Value Academy. Six paid volunteering days per year. Wellbeing: Private medical insurance, 24/7 Employee Assistance Programme (including face-to-face counselling), cycle to work scheme. Leave: 25 days holiday plus UK bank holidays, your birthday off, and annual increases after 3 years' service. WORKING ARRANGEMENTS Location: Walworth Town Hall in Elephant & Castle, London Contract: Permanent Full-time Working pattern: Hybrid - 2 to 3 days in the office per week INTERESTED? Apply below, or if you'd like to know more before sending a CV, feel free to get in touch and we'll be happy to chat through the role.

We are working with a registered social landlord, who are recruiting a Planned Investment Manager to lead the delivery of a range of projects within capital programmes, from inception through to completion. The postholder will support the effective monitoring and reporting of spend, progress and risks across the delivery of the capital programme, escalating issues as required to the executive management team. You will be overseeing the delivery of the Surveying Team, managing one-off and specialist contracts and oversee the delivery of large adaptation work, legal disrepair, large one-off projects, decent homes, retrofit and decarbonisation activities. You will be the lead Officer in Contract Management for Planned Works from design, procurement, delivery, and implementation and be responsible for CDM compliance for the team. The post holder will be responsible for the work of more junior colleagues providing support on specific projects and the work of appointed project managers and external consultants. This will also include Regulatory and professional bodies; contractors and consultants; tenants/leaseholders; and voluntary and community groups and members of the public. Role Purpose Operational lead for the organisation's delivery of the annual programme of planned investment, component replacements, damp & mould remedial works, Compliance, and other associated major works. Operational lead on managing and fostering long term strategic relationships with key partners. Ensure all areas of operational responsibility are shaped by key values. Provide an excellent customer service for all the association's residents. Key Accountabilities Contribute to the delivery of the corporate and assets strategy to ensure organisational service direction and strategic objective targets are met. Develop and sustain long term strategic relationships with our key partners in delivering a programme of planned investment and major repairs to create a seamless service with shared value. Lead on embedding and sustaining key values across all national contracts so that values are aligned, and all parties have the opportunity to create social and economic value. Lead on the building and management of sustainable and meaningful partnerships so that our contractors are resilient, and profitable whilst delivering good quality services in the way our customers expect. Assist in the procurement and mobilisation of new contractors and ongoing contract management. Ensure that all services are delivered in accordance with contract terms, KPIs and budgeted spend. Ensure compliance with all relevant policies and procedures to ensure there are no statutory, regulatory or contractual breaches. Responsible for the delivery of national planned investment and major works programmes, to circa XXXk properties. Manage budgets for planned investment and major works. Knowledge / Skills / Experience required Proven experience of developing long term strategic partnerships and embedding key values with stakeholders. Proven experience of project managing multi-disciplined teams across a city-wide geographical area. Proven experience of developing and implementing customer and stakeholder engagement strategies. Highly developed communication skills with experience of presenting to a range of audiences. Proven experience of driving costs down whilst improving economic and social value. Proven experience of managing large capital project budgets specifically within Asset Management, Property Investment and Public Procurement. Highly skilled in assessing information and devising and implementing appropriate solutions. Knowledge of building components and the diagnosis of building defects. Knowledge of building law, regulation, building contracts, contract law and health and safety legislation and best practise. Educated to HND level or equivalent, professional qualification in construction, housing, management or property surveying Hold a relevant management qualification, such as ILM Level 4 in Leadership and Management (desirable) A full UK driving license with the ability to drive as and when required by the business If you would like more information or to apply for this vacancy, please submit your CV, or contact Harvey Baker on (phone number removed) TristoneNash is working as an employment agency on behalf of a client

Futures recruitment are looking to appoint a Head of Quality to lead and develop all quality assurance and aftersales functions for a well known manufacturing business. This role is critical in ensuring that products and services consistently meet the highest quality standards while delivering an exceptional customer experience throughout the post-sale journey. The successful candidate will oversee quality control processes, customer support operations, warranty management, and continuous improvement initiatives. Working cross-functionally with operational, technical, and customer-facing teams, the Head of Quality will drive a culture of quality excellence, operational efficiency, and customer satisfaction. Key Responsibilities Lead and manage all quality assurance and aftersales activities across the business. Develop, implement, and maintain quality standards, procedures, and compliance frameworks. Oversee quality control processes to ensure products and services consistently meet company and customer expectations. Manage customer support and warranty functions to deliver a high-quality post-sale experience. Investigate customer complaints, identify root causes, and implement corrective actions. Drive continuous improvement initiatives to enhance operational performance and customer satisfaction. Monitor and report on key quality and service performance metrics. Collaborate with internal departments to improve processes, product reliability, and service delivery. Ensure compliance with relevant industry regulations, standards, and best practices. Lead, mentor, and develop quality and aftersales teams to achieve business objectives. Key Skills & Experience Proven experience in a senior quality management or aftersales leadership role. Strong understanding of quality assurance systems, processes, and continuous improvement methodologies. Experience managing customer support, warranty, or aftersales operations. Excellent problem-solving, analytical, and decision-making skills. Strong leadership and stakeholder management capabilities. Customer-focused mindset with a commitment to service excellence. Ability to work effectively in a fast-paced and evolving environment. Strong communication and organisational skills.

Executive Assistant to the Regional Head Location: Central London Salary: 29,500 per annum Contract: 12-Month Fixed-Term Contract (with potential for extension) Working Pattern: Full-Time, Fully Office-Based About the Opportunity Our client is a well-established international bank with a strong global presence and a reputation for delivering exceptional service to its customers and stakeholders. An exciting opportunity has arisen for an experienced and highly organised Executive Assistant to provide dedicated support to the Regional Head based in Central London. This is a key role requiring professionalism, discretion, excellent communication skills and the ability to manage multiple priorities in a fast-paced environment. The successful candidate will work closely with senior leadership, supporting business operations through effective diary management, meeting coordination, reporting, travel arrangements and stakeholder engagement. Key Responsibilities Executive & Meeting Support Coordinate and organise meetings, conferences and appointments with senior executives, department heads, clients and external stakeholders. Prepare, collate and distribute meeting materials in advance. Attend meetings where required, taking accurate notes and producing minutes. Track and monitor action points, ensuring timely follow-up and completion. Arrange meeting rooms, refreshments and hospitality requirements. Diary & Travel Management Manage the Regional Head's diary, appointments and scheduling. Coordinate domestic and international travel arrangements, including flights, accommodation, transport and visa requirements where necessary. Ensure travel itineraries and supporting documentation are prepared accurately and efficiently. Office Administration Act as the first point of contact for telephone enquiries and visitors. Manage filing systems and maintain accurate records and documentation. Raise purchase orders, stationery requests and payment requests as required. Support the smooth running of office operations and hospitality arrangements. Assist with project tracking and workflow management. Communication & Reporting Manage incoming correspondence, emails and post in a professional and timely manner. Prepare presentations, management information reports, financial reports and business updates. Analyse data and reports to support the Regional Head in decision-making. Coordinate communication between the Regional Head, senior management and key stakeholders. Monitor and report on organisational performance metrics. Relationship Management Build and maintain effective relationships with internal and external stakeholders. Liaise with travel providers, service suppliers and other third-party organisations on behalf of the Regional Head. Maintain professional networks and key business contacts. HR & Team Support Provide administrative and coordination support to HR-related activities when required. Assist with organising staff events, meetings and engagement initiatives. Support wider team activities and undertake additional duties delegated by the Regional Head. About You To be successful in this role, you will have: A degree in any discipline. Previous experience as an Executive Assistant, Personal Assistant or Senior Administrator supporting senior leadership. Strong organisational and planning skills with exceptional attention to detail. Excellent written and verbal communication skills. Advanced proficiency in Microsoft Office, including Outlook, Word, Excel and PowerPoint. The ability to manage multiple priorities and meet deadlines. Strong interpersonal skills with a professional and confident manner. Experience handling confidential and sensitive information with discretion. A warm, approachable and service-focused attitude. What We Offer Competitive salary of 29,500 per annum. Opportunity to work within a respected international banking environment. Exposure to senior leadership and strategic business activities. Professional and supportive office environment. Potential for contract extension beyond the initial 12-month term, subject to business requirements and performance. If you are a proactive and organised professional looking to further your career within an international banking environment, we would be delighted to hear from you.

Complaints & Customer Retention Manager Lift & Facilities Services West Midlands Up to £40,000 + Bonuses (OTE £50,000+) Full-time, Permanent Brand new role THE OPPORTUNITY We're working with a well-established and fast-growing group within the UK engineering and facilities services sector to recruit a brand-new role: Complaints & Customer Retention Manager. This is a commercially critical position, created to protect and grow the business's maintenance contract base as the group continues to scale. You'll be the go-to person for escalated complaints and at-risk accounts - with real ownership, real impact, and the chance to shape how this function operates from day one. WHAT YOU'LL BE DOING Managing escalated customer complaints end to end - logging, investigating, resolving, and following up Owning the termination process and proactively working to retain customers who are considering leaving Contacting at-risk customers, understanding their concerns, and negotiating the best possible outcome Arranging and leading meetings with customers to restore confidence and resolve disputes Collaborating with branch leads across the business to navigate complex complaints Working alongside the accounts team to address overdue invoices contributing to customer dissatisfaction Collecting and analysing data on complaint trends and termination reasons to inform leadership decisions Introducing key account management support where needed to protect high-value relationships WHAT WE'RE LOOKING FOR Essential: Proven experience in complaints, retention, or customer success - ideally B2B Confident communicator - able to manage difficult conversations and push back where needed Strong negotiation skills under pressure Process-driven with excellent attention to detail Able to spot trends and present data clearly Organised - comfortable managing a busy caseload Desirable : Background in lift, FM, or building services Experience in account management or key account support Familiarity with CRM or complaints management systems Experience working across a multi-site or group structure THE PACKAGE Basic salary up to £40,000 depending on experience Monthly performance-based bonuses - OTE £50,000+ Full-time, permanent position Based in the udllley, West Midlands If the salary is slightly below where you are currently or where you'd need to be, please still apply. This is a brand-new role and the priority is finding the right person - there is a slim opportunity for flexibility for an exceptional candidate.

Due to exceptional growth T&K Associates are currently recruiting on behalf of our Client in Swadlincote for a Customer Service Representative to join their expanding team on a permanent basis. Reporting to the Customer Care Team Leader, you will be the central link between the Customer, Operations, Sales team and you will be supporting the office to ensure the Clients requirements are met in the most efficient and cost-effective way. You will build relationships with Customers and manage the sales order process through to shipment. This is a fantastic opportunity to join a reputable Company who value each one of their employees and offer some excellent benefits! Customer Service Representative Details & Benefits; Circa £35,000 per annum 5% Annual Company bonus paid based on Company profit and individual performance Permanent role 36.25 hours per week Flexi time system subject to business needs with a start time anywhere from 8am Flexible hybrid working upon completion of training (1days home based / 4 days office based Discounted shopping Employer Pension contribution up to a maximum of 12% Cycle to work scheme Life assurance x 4 annual earnings Health insurance Free on-site parking 25 days holiday per year + bank holidays Subsidised canteen facility on site & free tea / coffee Customer Service Representative Job Details; Build Customer care strategy and follow Company guidelines Identify opportunities for improvement in Customer care and participate in projects when relevant Provide support for assigned Customers and other team members to meet order requirements and escalate issues Work with the Customer care team on Customer relationship and delivering a first-class experience Collaboration with Customers, Operations, Sales, and Company service office Resolve request for order changes, issues and handle Customer complaints and enquiries internally and externally When applicable determine corrective action with the help of the support office and control tower Prepare debit and credit notes, process quality notifications and Customer returns Manage Customer expectations and build strong relationships Collect Customer forecast, enter into tool and collaborate with planning on information relating to demand planning and stock positions whilst participating in planning meetings Proactively ask for and act upon Customer feedback Update and maintain accurate customer records, including Customer specific information, contracts, labelling, packaging and stock requirements Follow the new Customer/product processes and contribute to improve new customer experience Identify the right communication method based on the sense of urgency and issue Participate to Customer visits and presentations Customer Service Representative Person Specification; At least, High School or Secondary Education Diploma Associate or University Degree is preferred English and another language(s) is preferred 1 year in the industry including customer facing role is preferred Microsoft Office expertise Interpersonal and communication skills Demonstrated Customer Relationship Management Basic Inventory Management knowledge Negotiation skills This is an excellent opportunity to join a great Company. If you are interested in the above role and would like to join a friendly team, then please give us a call at T&K Associate s to hear more!

We Make Morrisons From a Bradford market stall to the UK s fifth largest supermarket we are proud to be the Yorkshire food retailer serving customers across the UK over almost 500 stores and an online home delivery service. Our business is mainly food & grocery and, uniquely, we source & process most of the fresh food that we sell through our own manufacturing facilities. We re recruiting for a high performing Customer Service Manager to help our business to continue to grow and succeed. Customers are always at the heart of everything we do. Which is why we need the best, always leading by example and showcasing exceptional customer service. Reporting into the Store Manager, you will also: Lead and empower colleagues to always put the customer first and deliver outstanding customer service Listen and respond to our customers feedback and react accordingly Ensure market leading availability across the store. Work with the other Managers in store to lead a supportive and performance driven department Efficiently manage all people routines, taking accountability of department(s) scheduling, absence, performance and talent conversations Deliver training to ensure team have the capability and confidence to deliver their role Enable colleagues to work with confidence across various departments Identify and develop talent within the department Build effective relationships with other operating departments Lead colleagues to work with purpose, delivering outstanding performance against all relevant targets across the department(s) Take a leadership role within the store Ensure resource is planned thoroughly How do we say thank you? You will play a vital role in our business and have a huge impact on our success so not only will you receive excellent training, support and continued development but we will also offer a competitive salary and superb benefits package. Want more? Our benefits package not only includes a generous bonus but you will also receive an attractive pension scheme, private healthcare as well as a colleague discount that we encourage you to share with your friends and family. We also offer a range of family friendly policies, including 26 weeks maternity and adoption leave along with neonatal and fertility leave. No doubt you'll have shopped in our stores before, but why not take a look at some of the areas our customers don't see, such as our warehouses and colleague canteens to get a real taste of life at Morrisons. Explore using our 360 tour, please click here. About You Whether it's previous experience working in the retail industry or you have experience in hospitality, the service industry or travel & tourism, if you have a passion for delivering exceptional customer service then we want to hear from you. What do we need from you? Experience of managing a team in a fast paced environment You will need to be a great communicator who can share knowledge, experience and best practices You will need to have the ability to build and maintain relationships with key stakeholders across all areas whilst remaining flexible You must be adaptable to change, whilst being able to challenge effectively As a Manager, you will actively listen to and respond effectively to customers and colleagues We are an equal opportunities employer and welcome applications from all sections of the community. About The Company Shopkeepers for over 125 years, we love providing our customers with a great shopping experience they won t find anywhere else. At just under 500 stores across the UK, our retail colleagues work as one team to provide plenty of food essentials, a great service and a buzz people enjoy. It s why our customers keep coming back for more. The UK s 5th largest supermarket, we provide great value for money and good quality fresh food and groceries to over 11 million customers every week. Our focus on freshness makes us stand out as we prepare more fresh food in-store than any other supermarket. It s challenging. It s fast-paced. But from Market Street to checkout our friendly team loves going above and beyond to bring our customers what they want. At Morrisons we believe in investing in our colleagues and industry-leading training programmes. We provide our colleagues with the opportunities they need to make it to the top. Many of our store managers started out on the shop floor. They ve been there and done that. It s how they know how to support our colleagues and help our customers so well.

Discover Your Next Leadership Opportunity: Store Manager at Heron Foods Location: Walton, L4 3QA Salary: £30,920 per annum plus bonus opportunity Hours: 45hrs per week Why Heron Foods? Heron Foods is one of the UK's fastest-growing discount food retailers, with over 340 stores and ambitious expansion plans. As part of the B&M retail group, we're a company on the move, committed to delivering value to our customers and opportunities to our teams. We're proud to have retained the ethos and spirit of a family-owned business, fostering a collaborative and supportive workplace culture. In fact, we were recognised as one of the UK's 'Happiest Workplaces' in the WorkL Awards. As a Store Manager, you'll lead by example, inspiring and motivating your team to deliver outstanding results in a fast-paced, community-focused environment. If you thrive in a high-energy setting and are passionate about retail, we'd love to hear from you. What We Offer Our Store Managers: Competitive Salary: £30,920 per annum plus bonus opportunities. Generous Leave: 30 days annual leave with additional leave accrual for long service, plus the option to purchase extra days. Exclusive Discounts: 10% off at both Heron Foods and B&M stores, with double discount weekends throughout the year. Wellbeing Support: Free, confidential assistance for personal and financial concerns, plus 24/7 GP access for you and your family. Additional Perks: Recognition for long service. Career Development: Ongoing learning opportunities, including on-the-job training, eLearning, apprenticeships, and career progression programs. What You'll Do: As a Store Manager, you'll be at the heart of our success, taking responsibility for: Leading and motivating your team to deliver exceptional results and achieve sales targets. Providing hands-on leadership, coaching, and fostering a collaborative, high-performing store environment. Ensuring operational excellence, from store presentation to stock management and health & safety compliance. Delivering exceptional customer service, resolving queries, and ensuring a positive shopping experience. Developing talent within your team, creating succession plans, and supporting ongoing growth. Fast-Paced and Rewarding: This role offers the chance to thrive in a dynamic and sometimes demanding environment. With a focus on leadership and operational excellence, you'll play a crucial part in the success of our business and gain invaluable experience managing a busy retail environment. What We're Looking For: We're seeking individuals who bring: Proven experience as a Store Manager, Retail Manager, or in a similar leadership role. A strong track record of developing teams and achieving results. A genuine passion for retail, customer service, and delivering exceptional results. The ability to thrive in a fast-paced, community-focused retail environment. Apply Today: Don't wait-apply early, as this opportunity may close sooner than expected! At Heron Foods, diversity is at the heart of our values, and we are proud to be an equal opportunity employer. Take the next step in your career and join a team where your leadership truly matters. Apply now!

We Make Morrisons From a Bradford market stall to the UK s fourth largest supermarket we are proud to be the Yorkshire food retailer serving customers across the UK over almost 500 stores and an online home delivery service. Our business is mainly food & grocery and, uniquely, we source & process most of the fresh food that we sell through our own manufacturing facilities. We re looking for an Operations Manager to join our team. Our Operations Manager s play a key role in helping our business to grow and succeed. It s their job to ensure that the store operations are running smoothly ensuring Morrisons is a better place for our customers to shop and our colleagues to work. Deputising for the Store Manager, it s really important our Operations Managers create an inclusive environment for all managers and colleagues, where everyone feels valued. Ensuring they role model great leadership skills they also oversee all aspects of the store including achievement of all operational KPI targets, driving high store standards, excellent safe and legal compliance and ensuring our managers are highly capable and motivated in order to create a high performing and engaged team. As the Operations Manager it is your job to: Be accountable for the end to end process of all operations within store, ensuring appropriate resource to deliver routines to the highest standard Continually identify, develop and mentor talent across the store and wider region that creates a pipeline of successors Continuously build capability of the Management team through stretching their accountability, and creating a plan for development areas Work in partnership with the People Manager to embed a culture of being comfortable with change across the store and supporting Managers to do the same An expert in safe and legal, ensuring all departments and colleagues are compliant with food safety laws Support Managers with forward-thinking action plans for their departments to increase performance Contribute to the development of the annual Store plan by having a commercial mindset to identify opportunities which will maximise performance Use freedom within the framework to develop local ideas to exceed sales targets and drive performance whilst motivating colleagues Build relationships with all key stakeholders in order to involve the right people to deliver continuous improvements that benefit the customer Lead by example to deliver exceptional standards and performance across the store whilst focusing most on what matters most for customers Oversee all processes in store which affect availability of products for our customers whilst building the capability of the Management team to feedback to the respective business areas to continuously improve customers experience Make time to understand from customers directly how we can improve our daily offer and build their feedback into improvement plans and work with central teams to provide insight and opportunity to continually improve the service we offer How do we say thank you? You will play a vital role in our business and have a huge impact on our success so not only will you receive excellent training, support and continued development but we will also offer a competitive salary and superb benefits package. Want more? Our benefits package not only includes a generous bonus but you will also receive an attractive pension scheme, private healthcare, as well as a colleague discount that we encourage you to share with your friends and family. We also offer a range of family friendly policies, including 26 weeks maternity and adoption leave along with neonatal and fertility leave. No doubt you'll have shopped in our stores before, but why not take a look at some of the areas our customers don't see, such as our warehouses and colleague canteens to get a real taste of life at Morrisons. Explore using our 360 tour here. About You Our operations managers must have previous experience in the retail industry. Experience of managing a large customer facing and high turnover operation (over £150k turnover per week) is essential. You also need to have: Strong leadership skills with the capacity to listen and respond. The ability to influence, listen and understand the external perspective to inspire and think broadly about new ways of doing things. Strong coaching skills. You must be able to give feedback to ensure common ways of working. A passion for driving talent and creating a successful team culture. The ability to resolve challenges and build trust between the full store team. Set clear objectives that link directly to each department that are aligned with Morrisons priorities. The power to create a culture that fosters and values collaboration. We are an equal opportunities employer and welcome applications from all sections of the community. About The Company Shopkeepers for over 100 years, we love providing our customers with a great shopping experience they won t find anywhere else. At just under 500 stores across the UK, our retail colleagues work as one team to provide plenty of food essentials, a great service and a buzz people enjoy. It s why our customers keep coming back for more. The UK s 4th largest supermarket, we provide great value for money and good quality fresh food and groceries to over 11 million customers every week. Our focus on freshness makes us stand out as we prepare more fresh food in-store than any other supermarket. It s challenging. It s fast-paced. But from Market Street to checkout our friendly team loves going above and beyond to bring our customers what they want. At Morrisons we believe in investing in our colleagues and industry-leading training programmes. We provide our colleagues with the opportunities they need to make it to the top. Many of our store managers started out on the shop floor. They ve been there and done that. It s how they know how to support our colleagues and help our customers so well.

Overview Are you looking for a position where you can make a difference, constantly learn new things and be at the forefront of technology,working aspart of the Aviva family? Responsibilities TheRole: Solus MET Technicians are pivotal in our customers story, working in partnership with repair consultants and production team to get the best outcome. Reporting directly to the site Production Lead, it is our Solus MET's that remove and assess any additional damageandrefit to our high standards safeguarding customer satisfaction. Qualifications Desirable qualifications and experience: Working knowledge and experience of vehicle mechanical and suspension repairs ATA MET accreditation LCV experience Relevant mechanical and suspension qualifications Steering Geometry alignment and adjustment Glazing Air Conditioning system evacuation and recharge Working with Plastic repairs Who are Solus? Solus, who are owned by Aviva, are one of the UK leaders in vehicle repairs, returning cars to the road in just 11 days on average and a 4.6/5 star customer rating. With an award-winning apprenticeship programme and winners of other recognised industry awards Solus are proud to be shaping the future of vehicle repair. Why Join Solus? We have so much to offer when it comes to being a Solus colleague: Competitive salary based on location, skills, experience, and qualifications. Bonus opportunity tied to your performance and the overall success of Solus. Company pension scheme with employer contributions. 33 days' holiday (including bank holidays), with the option to buy or sell up to 5 days. Save money with up to 40% discount on Aviva products and other retailer discounts. Share in Aviva's success through the Aviva Save As You Earn scheme. Supportive policies including parental and carer's leave. Wellbeing focus with tools like Group Income Protection and 24/7 GP access. At Solus, we value inclusivity and welcome all applicants. If you're excited but don't tick every box, we encourage you to apply-your unique skills might be just what we need. We guarantee an interview for disabled applicants meeting the minimum criteria-just email us after applying to let us know. Ready to join us? Apply online today, and our team will be in touch within 14 days.

We are seeking an experienced and motivated Deputy Head of Building Control to support the leadership and management of our Building Control service. Working closely with the Head of Building Control, you will help shape the strategic direction of the service while overseeing the delivery of high-quality, customer-focused Building Control functions. You will lead and develop professional teams, manage complex and high-risk projects, and ensure compliance with all relevant legislation, regulations, and professional standards. The successful candidate will have substantial Building Control experience, strong technical expertise, and proven leadership skills. You will be professionally qualified, registered as required under current Building Safety legislation, and capable of building effective relationships with a wide range of stakeholders. This is an excellent opportunity for an ambitious professional looking to play a key role in delivering a modern, efficient, and forward-thinking Building Control service. Essential requirements: Degree or equivalent qualification in Building Surveying, Construction, Engineering, or a related discipline. Professional membership (CABE, RICS, CIOB, or equivalent). Registration as a Building Inspector/Class appropriate to the role. Significant Building Control experience, including complex projects. Proven leadership and people management experience. If you are passionate about delivering excellent public services and driving continuous improvement, we would love to hear from you.

Deputy Head of Building Control (Class 3 Specialist) - Planning Location: North London/Hybrid Reports To: Head of Building Control (Class 4 Technical) Job Overview • Manage a team of inspectors, including Specialist Building Inspectors, Building Inspectors and Trainee Building Inspectors, and provide supervision of project work where appropriate and within limits of competence. • Undertake specialist and technical assessments and make decisions using qualifications, skills and practical experience to deliver the Building Control service through the Council s scheme of delegation under the Building Act 1984 and associated legislation. • Ensure buildings comply with relevant regulatory standards relating to health, safety, sustainability, energy conservation, accessibility and design. • Lead the Building Control service and maintain effective working relationships with the Building Safety Regulator (BSR) and associated regional hubs. • Oversee the Council s response to relevant committees, participation in Multi-Disciplinary Teams (MDTs), performance reporting and registration of inspector roles. • Evaluate and allocate a full range of projects, with a focus on complex schemes and high-risk buildings, including those within scope of the Building Safety Act. • Examine plans, carry out site inspections, and initiate and manage enforcement action where necessary. • Assess dangerous structures and implement immediate works where required. • Deputise for the Head of Building Control as necessary. Key Accountablities • Discharge the Council s delegated powers and duties under the Building Act 1984, Building Safety Act 2022 and associated legislation. • Provide appropriate advice and support regarding compliance with Building Regulations and related legislation. • Manage a portfolio of projects, including high-risk and in-scope buildings, covering new applications, regularisations and reversion applications. • Maintain accurate records for plan appraisals, site inspections and compliance assessments. • Ensure compliance with the Building Act 1984, Building Safety Act 2022, Building Regulations 2010, associated legislation and technical standards. • Provide accurate information, advice and professional support to businesses and individuals. • Investigate complaints, demolition controls, dangerous structures, contraventions and unauthorised works. • Undertake enforcement action, including issuing notices where necessary. • Participate in the dangerous structures rota and respond within the required two-hour target both during and outside normal working hours. • Authorise emergency works through contractor framework agreements. • Prepare evidence files for legal proceedings and attend court as an expert witness where required. • Liaise with external agencies, stakeholders, statutory undertakers, contractors, consultants, elected members and internal departments. • Maintain strong relationships with building professionals and deliver excellent customer service. • Support service development and business growth opportunities. • Work flexibly to respond to workload and service demands, including occasional extended or out-of-hours working. Management Responsibilities • Manage a team of inspectors with varied professional and technical expertise. • Support, supervise and mentor team members. • Delegate plan checking, site inspections and related duties where appropriate. • Assist colleagues in gaining experience and demonstrating competency. • Deputise for the Head of Building Control when required. • Contribute to the vision, values and strategic priorities of the Planning and Building Control service. • Promote engagement and motivation within the team. • Support the maintenance of ISO 9001 Quality Management Systems. • Foster a culture of service excellence, performance improvement and customer satisfaction. • Maintain expert knowledge of the Building Safety Act 2022, Building Inspector Competence Framework (BICoF), Registered Building Inspector Code of Conduct and Building Safety Case Regime. Training & Development • Actively pursue personal and professional development. • Maintain chartered membership of a relevant professional body. • Maintain Building Inspector registration at the appropriate level (currently Class 3 Specialist Building Inspector) or equivalent validated competence. • Demonstrate compliance with the relevant code of conduct. • Only undertake unsupervised activities within validated competency limits. • Undertake work beyond competency limits only under appropriate supervision. • Train, mentor and develop members of the Building Control team. Financial Responsibilties • Ensure financial support processes are completed efficiently and accurately. • Maintain project records and service level agreements. • Contribute to the marketing and promotion of the Building Control service. • Support efforts to minimise loss of work to private sector competitors. • Assist the Head of Building Control in delivering a cost-effective service. Health & Safety Responsibilities • Comply with the Health and Safety Policy and associated arrangements. • Complete mandatory health and safety training. • Ensure risk assessments are completed for activities involving significant hazards. • Identify and implement appropriate control measures. • Ensure staff understand risk assessment findings and required controls. • Monitor health and safety compliance and address concerns promptly. • Include health and safety considerations in management meetings. • Lead by example and enforce health and safety standards. Person Spec Essential: • Degree or Master s qualification in Building Control, Building Surveying, Construction, Structural Engineering or a related discipline, or equivalent learning and experience. • Chartered membership of a relevant professional body such as RICS, CABE, CIOB or equivalent. • Evidence of ongoing Continuing Professional Development (CPD). Experience & Knowledge Essential: • Experience managing a Building Control team or similar technical service. • Extensive knowledge of construction methods, materials and techniques. • Strong knowledge of Building Control legislation and regulations, including the Building Act 1984. • Understanding of local government services and procedures. • Awareness of professional boundaries and governance requirements. • Understanding of financial constraints affecting service delivery. • Experience delivering excellent customer service. • Significant Building Control experience, including high-risk and complex developments. Skills & Abilities Essential: • Ability to motivate teams and manage workloads effectively. • Strong leadership, communication and interpersonal skills. • Effective decision-making and problem-solving capabilities. • Ability to operate effectively within a political environment. • Excellent written, verbal and presentation skills. • Ability to prepare technical and expert witness reports. • Thorough knowledge of Building Regulations 2010, Approved Documents and British Standards. • Current Building Inspector registration at Class 3 level or equivalent. • Ability to assess plans, conduct site inspections and maintain comprehensive records. • Strong ICT skills, including Microsoft Office and specialist software. • Self-motivated, organised and capable of working independently. • Excellent time management and prioritisation skills. • Ability to adapt to changing priorities and support organisational change. • Demonstrated competence in accordance with the Building Inspector Competency Framework. For further details about the position, please contact Ollie at Hill & Hill Recruitment.

Air Conditioning Engineer £40k-£45k plus package NO INNER LONDON WORK Job Overview My client are a family business seeking a skilled and dedicated Air Conditioning Engineer to join their growing and friendly team. The successful candidate will be responsible for installing, maintaining, and repairing air conditioning systems across various commercial and residential properties. This role offers an exciting opportunity to utilise your technical expertise within a positive dynamic environment, ensuring optimal climate for our customers. You will get exposure to both residential and commercial jobs based on your preference and experience. The position requires a proactive approach, strong problem-solving skills, and the ability to to provide great customer service. My client are dedicated to provide further opportunities to grow and upskill through enrolment to manufacturer led training courses. Duties Install, service, and repair a wide range of air conditioning units and systems in accordance with manufacturer specifications and safety standards. Conduct routine maintenance to ensure systems operate efficiently and reliably. Troubleshoot technical issues using schematics and technical manuals, diagnosing faults accurately. Read and interpret schematics, technical drawings, and equipment manuals to facilitate installation and repair tasks. Maintain detailed records of work performed, including repairs, replacements, and system upgrades. Ensure all work complies with health & safety regulations and industry standards. Assist with construction projects involving HVAC systems, contributing technical expertise from planning through execution. Skills/Experience Proven experience working with air conditioning systems in a maintenance or engineering capacity. Strong mechanical knowledge related to HVAC equipment repair and installation. Familiarity with schematics, technical drawings, and system diagnostics tools. Demonstrated leadership skills in supervising or guiding maintenance teams or contractors. Experience in equipment repair within construction or industrial environments is desirable. Knowledge of health & safety regulations relevant to HVAC installation and maintenance is essential. This role offers an engaging environment for professionals passionate about maintaining high standards in climate control systems through expert engineering practices. What we offer 20 days annual leave + 8 bank holidays 3% employer pension contribution Company van Fuel covered All certifications maintained Licences/Certifications Driving Licence F-Gas certification Pay: £40,000- 45,000.00 per year If this sounds like you please send George your cv in the first instance

Senior Engineer - MSP (Microsoft 365 / Intune / Azure / Networking) Whitstable, Kent Hybrid - typically 2 days from home £40,000 - £45,000 Are you currently working in an MSP and feel ready to step into a more senior, technically trusted role? Do you enjoy being the person others turn to when things get more complex? Would you like a role where you can lead projects, support junior engineers, and work across modern Microsoft and networking environments without moving away from hands-on engineering? If so, this could be an excellent next step. We are working with a growing Managed Service Provider based in Whitstable that supports a broad range of SME clients across Microsoft 365, cloud, networking, and modern workplace technologies. They are now looking for an experienced Senior Engineer to become the senior technical escalation point within the team and help lead the delivery of client projects. This is not a management role. This is a hands-on senior engineering position where your technical depth, calm approach, and ability to solve problems properly will matter. The Role You will work across a wide variety of client environments, supporting infrastructure, networking, Microsoft 365, Azure, and modern workplace technologies. You will act as the senior technical escalation point for more complex issues, lead project delivery work, and support junior engineers as part of the wider team. The role offers strong technical variety and would suit somebody who enjoys both troubleshooting and project-based work. What you will be doing Acting as the senior technical escalation point for complex client issues Leading infrastructure and Microsoft 365 projects across SME environments Supporting and mentoring junior engineers through more complex technical issues Installing, configuring, and maintaining Microsoft 365, Azure, networking, and cloud environments Re-architecting customer networks where improvements can be made Supporting Modern Workplace technologies including Intune and device management Visiting client sites when required Working closely with leadership on larger technical and strategic projects Technical experience required Strong Microsoft 365 administration experience Intune experience is essential, including Autopilot, compliance policies, and application deployment Azure experience including tenancy management, identity, and core services Windows Server, Active Directory, Group Policy, and Entra ID Networking experience including routing, switching, VLANs, VPNs, DNS, and DHCP WatchGuard firewall experience would be highly beneficial Teams Phone and/or 3CX experience would be advantageous Previous experience delivering infrastructure projects within an MSP environment What they are looking for Somebody confident operating as a senior technical engineer within an MSP Calm, methodical, and professional under pressure Comfortable supporting and guiding junior engineers Strong communication and client-facing skills Somebody who enjoys learning and keeping up with modern technologies Interest in automation, AI-enabled tooling, and modern ways of working would be beneficial What is on offer Hybrid working with typically 2 days working from home A technically varied role across cloud, networking, Microsoft 365, and infrastructure Exposure to modern tooling, automation, AI, and evolving technologies A growing MSP environment where your input matters Long-term progression opportunities into more senior technical leadership over time Additional requirements Full UK driving licence and access to your own vehicle is essential Must be within reasonable travelling distance of Whitstable and client sites

Discover Your Next Leadership Opportunity: Store Manager at Heron Foods Location: Maes Glas, Newport, NP20 3AG Salary: £30,920 per annum plus bonus opportunity Hours: 45hrs per week Why Heron Foods? Heron Foods is one of the UK's fastest-growing discount food retailers, with over 340 stores and ambitious expansion plans. As part of the B&M retail group, we're a company on the move, committed to delivering value to our customers and opportunities to our teams. We're proud to have retained the ethos and spirit of a family-owned business, fostering a collaborative and supportive workplace culture. In fact, we were recognised as one of the UK's 'Happiest Workplaces' in the WorkL Awards. As a Store Manager, you'll lead by example, inspiring and motivating your team to deliver outstanding results in a fast-paced, community-focused environment. If you thrive in a high-energy setting and are passionate about retail, we'd love to hear from you. What We Offer Our Store Managers: Competitive Salary: £30,920 per annum plus bonus opportunities. Generous Leave: 30 days annual leave with additional leave accrual for long service, plus the option to purchase extra days. Exclusive Discounts: 10% off at both Heron Foods and B&M stores, with double discount weekends throughout the year. Wellbeing Support: Free, confidential assistance for personal and financial concerns, plus 24/7 GP access for you and your family. Additional Perks: Recognition for long service. Career Development: Ongoing learning opportunities, including on-the-job training, eLearning, apprenticeships, and career progression programs. What You'll Do: As a Store Manager, you'll be at the heart of our success, taking responsibility for: Leading and motivating your team to deliver exceptional results and achieve sales targets. Providing hands-on leadership, coaching, and fostering a collaborative, high-performing store environment. Ensuring operational excellence, from store presentation to stock management and health & safety compliance. Delivering exceptional customer service, resolving queries, and ensuring a positive shopping experience. Developing talent within your team, creating succession plans, and supporting ongoing growth. Fast-Paced and Rewarding: This role offers the chance to thrive in a dynamic and sometimes demanding environment. With a focus on leadership and operational excellence, you'll play a crucial part in the success of our business and gain invaluable experience managing a busy retail environment. What We're Looking For: We're seeking individuals who bring: Proven experience as a Store Manager, Retail Manager, or in a similar leadership role. A strong track record of developing teams and achieving results. A genuine passion for retail, customer service, and delivering exceptional results. The ability to thrive in a fast-paced, community-focused retail environment. Apply Today: Don't wait-apply early, as this opportunity may close sooner than expected! At Heron Foods, diversity is at the heart of our values, and we are proud to be an equal opportunity employer. Take the next step in your career and join a team where your leadership truly matters. Apply now!